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User Manual for the Marratech client software

1. e Audio bandwidth limitation now implemented If many people have the microphone button pressed simultaneously then the codec will reduce in quality in order to avoid network congestion e Remote application control Enables you to give control of your application to another participant e Improved application sharing Our VNC based application sharing now uses a transparent rectangle to select what is to be shared Additionally Marratech 5 0 can connect to an external VNC server enabling new training scenarios e Application sharing is now available for Linux users as well e AES 256 bit encryption ensures the privacy of your meetings with even higher encryption levels e Now includes the ability to specify the capacity of your uplink thus avoiding any possible saturation of your DSL Cable connection where upload is often slower than download e Improved new video rendering code for Mac OS X e Improved compability with Mac OS X Tiger Marratech has two different interfaces Choose the interface that best matches your skills and needs oo io Flexible This new interface combines all the functionality into one window but lets you close and open the 237 5 wees various components matching your meeting scenario The size of the Participants video can also be made larger and application sharing is now available from this mode HE _ oD Sees Fo ee J i sa a _ rane 4 faa H dird Peal bo TG
2. a Coke Expert This interface is meant for expert users In this interface all the modules are separate and they can za be toggled separately BEO EE a PEG Keep in mind that even if you choose not to view the whiteboard or chat for example they are still active oul ee and being updated in the background ready for you to make them visible again Ses is ma eat g i asg dlr fat ie LI ese eee Bej lo a ee ae Se ei Se About this manual Commands buttons and menu alternatives are always given in bold italic applications and menu names are given in italic Useful hints and tips are highlighted with this icon This manual has been written using Marratech 5 0 for Windows while using the Flexible interface The same main functionality can also be found in the Linux Redhat and Mac OS X versions The manual covers the most common functionality and preference settings For the sake of simplicity the screen shots will focus on the new default Flexible interface The table of contents on the right acts as a guide through the pages We recommend reading at least the Startup Guide for Windows or Mac before joining a meeting the first time aw Windows specific hints are highlighted by the Windows logo A Linux specific hints are highlighted by Tux A Mac OS X specific hints are highlighted by the Mac OS X logo Other information Marratech hosts a user forum where many questions are answered and discus
3. Point Paces Chie J il Direct Cal Tiri Leave Obl Clos Chitty Erk Che Then decide upon an encryption key optional for un encrypted e meetings FJ security Alert An encryption hey is required for secure storage of the new recording Go not Forget this key ars it alll ba reeded to playback tha ronding Moba At lasst 6 characters required Kay Terres Confirms Tete A VCR like panel will appear Press the Record button to start recording abet Hint Join the e meeting a few minutes ahead so that your computer gets all the Whiteboard pages before you start the recording Whiteboard pages with a in the name are not available on your local machine seconds A counter that shows how far into the recording you are in hours minutes and 00 00 00 Start recording i Pause T Stop also closes the recording controls Same as the Stop function 1 The recording mechanism will show up in the Participants module as VCR record That changes to VCR RECORD when it is recording and back to VCR record while it is in Pause mode You can close the Viewer window while recording if you so desire Saving the recording Save Recording l Do you want bo save the recording Disk space required 143 MB E Playback To view a recording use the Start Playback item on the Viewer s File menu You will then be presented with a dialog box where you may choose the recording you wan
4. Try to avoid bluetooth syncs and limit your usage of other USB devices while using Marratech If you do lose all audio shut Marratech down and unplug and replug your USB headset or iMic My voice is breaking up and or there seems to be a delay in sending or receiving voice Entering a meeting room not configured for your bandwidth i e you are using a slow DSL but have entered a room configured for higher bandwidth 1 or 1 5 Mb s can cause skipping voice and or very long delays in the conversation This usually happens if your upload link is overloaded Open the Marratech menu Preferences Audio tab From here select the low bandwidth audio compression and press Apply Then choose the Video tab and reduce your bandwidth and image quality to no more than 50 kb s Press OK If you continue to experience degraded voice quality here are some more tips e Have everyone including yourself stop sending video e Ensure that all applications using the Internet have be closed down and there are no live updates synchronizing applications running in the background e Try leaving that meeting room and enter a meeting room with lower bandwidth settings e Ifthe problems do not disappear talk to your e meeting administrator and ask for a lower bandwidth meeting room to meet in for you and your group Note The Marratech client features packet loss indicators If you see a lot of orange bars under the participants you may be suffering from packet loss
5. Participants area gives you If desired video can be used an overview of who is currently within your environment enabling present you to meet others with high quality video SB pE he eee eb age ee ne tt il ree ee are pi fot eee ede ee 13 l4 moo Ww IE 1j Pann iE J j Whiteboard Voice over IP Chat The Whiteboard area is where all users To talk to your group simply press send a small message can interact by sharing applications MS the microphone button Low delay or a web link to everyone Office documents images and drawings crystal clear Voive over IP provided or to only one person by Global IP Sound What s new Marratech 5 0 offers new functionality and many improvements Here are a few of them e New name Marratech Pro becomes simply Marratech e Walkie Talkie mode is on by default for new users To speak press the microphone button and keep it pressed in To stop speaking let the button go This new mode saves bandwidth and improves voice quality e Should you want to keep the microphone button pressed in to use the whiteboard and talk at the same time press CTRL when clicking the microphone e New user interface making it possible to hide unused tools It also removes separate windows such as the viewer and private chats and integrates then in the main interface e Use the button in the lower right corner to switch to the whiteboard e Participant video size can be enlarged
6. Snapshot function lets you bring high quality pictures from your camera directly into the whiteboard This is useful for taking a snapshot of a product prototype an injured hand etc Keep in mind that you must be sending video to import a Video Snapshot This useful tool is also available directly from the Whiteboara s tool bar Hint There are also functions on the Edit menu for pasting and copying both text and images from other applications into the Whiteboard Using the clipboard you can even insert a whole window by first grabbing the current active window using Alt Print Screen on Windows and then pasting it into the Whiteboard Hint d To choose where to insert an object click in the work area of the Whiteboard where the object should be inserted The Whiteboard Screen Capture The Whiteboard can do screen captures of other applications This is useful for presenting or discussing text images drawings spread sheets etc directly from any other application on your computer First start the application you wish to capture and bring into the whiteboard Then from the Whiteboard use the Window Capture Tool Press the Window Selection button picture to the right and hold the mouse button down while ED dragging to the desired window and then release a r On a Mac OS X simply click on the Window Selection button A camera shaped cursor will appear with which you can click on the application you wish 4 to capture
7. headset Plug these in and select them in the System Preferences as your primary input and output device If you do not have a USB headset or a Griffin iMic with a headset then use normal headphones such as the ones provided with the iPod along with the iSight camera s built in microphone For conference rooms good echo canceling microphones are also available Not using a headset or headphones will cause echo which is disturbing to the other participants Unfortunately the iSight s echo canceling does not work with Marratech Step 2 Install the Marratech Client 1 Download Marratech from www marratech com download Be sure you are using the latest version You can verify this by using the Helo menu Update option in Marratech 2 Run the Marratech client installer program you have downloaded and follow the simple installation instructions Step 3 Running Marratech the first time From the Applications folder double click the Marratech icon The first time you use Marratech the Startup Wizard will appear Fill in your identity and contact information a Video If you have an iSight connected this step will help you test it Make sure that you have selected DV Video as capture ar a device e Click Preview to see a test picture from your camera The default settings should work Close the preview window to continue The Marratech User Forum has hints on different settings for this preview window b Bookmarked ser
8. i e network overload cannot access meeting rooms from my home network and other internet applications work fine Your personal firewall may have blocked access to the Internet for Marratech Configure your programs settings in your personal firewall to allow Marratech access to the Internet You may see a Marratech warning dialog when this occurs More information on this is also available in our user forums cannot access meeting rooms from my company network Your corporate firewall may be blocking the meeting Check out the short Firewall Guide at the end of the manual You may see a Marratech warning dialog when this occurs Other problems Other stability or performance problems are often solved by upgrading to the latest version of Marratech and your operating system as well as shutting down unused applications Be sure your computer meets or exceeds our minimum requirements found on www marratech com Joining a meeting Meeting rooms are hosted on a server running the Marratech Manager To access an meeting you can do the following Start the Marratech client and use the Viewer to find your desired meeting room If it is not in your bookmark list you Bookmarks can surf to it by typing a web address such as this emeetingportal com http emeetingportal corm internal Portal or http 123 45 67 89 8000 Customer Support Portal A On Windows your e meetings can be accessed via your regular web browser Intern
9. is new in 5 0 New name Marratech Pro becomes simply Marratech New name Marratech E meeting Portal becomes Marratech Manager Walkie Talkie Mode To save bandwidth increase voice quality and make the Video Follows Audio work Walkie Talkie Mode is default To speak you need to keep the microphone button pressed in with your mouse If you want to keep it clicked in to work in other areas of Marratech press CTRL while pressing the microphone button One window interface The interface now integrates all windows The Viewer and the Whiteboard can be switched from the lower left corner tab This means users will need to press the lower tab button to view the Whiteboard e Participant video size can be enlarged e Voice quality is now dynamically steered by the audio bandwidth limit set in the meeting room and the network conditions e Remote application control Enables you to give control of your application to another participant e Improved application sharing Our VNC based application sharing now uses a transparent rectangle to select what is to be shared Additionally Marratech 5 0 can connect to an external VNC server enabling new training scenarios e Application sharing is now available for Linux users as well e AES 256 bit encryption ensures the privacy of your meetings with even higher encryption levels e Improved new video rendering code for Mac OS X e Now compatible with Mac OS X Tiger e Linux now has better support for select
10. meeting room 5 Click on the join link to enter the web meeting room After joining press on the microphone button to speak and press the camera button to let others see you Hint are keep the microphone pressed in press the CTRL key when clicking it Free L E4 gt m oa 6 Press the whiteboard button in the lower left corner of the application in order to switch from the Viewer to the Whiteboard 7 Use the File menu to open images text files and PDF documents 8 Use the pointer and marker to bring attention in the Whiteboard 8 To lead others to your whiteboard page press the Lead Page Changes button Note that you can also join e meetings from Mozilla Camino or Opera Safari does not support handling of MIME types at the time of publishing For info consult our user forums Practical Tips Join early Joining your meeting early gives you the opportunity to test your and your colleagues volume settings prepare the agenda and load your documents in the Whiteboard Voice Some tips for better voice quality during your meeting e Be sure you are using the right audio input and output device Starting Marratech without the proper devices plugged in may cause it to use the wrong ones e Use only the microphone when you need to speak e Un press the microphone buttons at other times e Avoid breathing in the microphone by placing it a little away from the corner of your mouth not directly in front Video To adjust
11. or lecture Troubleshooting Other users cannot hear me when speak and my microphone is switched on Some headsets have mute buttons attached to the headset Ensure that you are not muted and if there is a volume control turn it up fully Finally double check your sound input and output devices as well as the input output channels in the Tools Options Audio panel Other users can hear themselves when meeting with me Echo Never use open speakers and a microphone If you do not have a headset be sure to at least have normal headphones Otherwise sound may go from your speakers into the microphone leading to echo which you may not hear but is very unpleasant for everyone else Be sure you and your colleagues have the right input device and input channel selected My voice is breaking up and or there seems to be a delay in sending or receiving voice Entering a meeting room not configured for your bandwidth i e you are using a slow DSL but have entered a room configured for higher bandwidth 1 or 1 5 Mb s can cause skipping voice and or very long delays in the conversation This usually happens if your upload link is overloaded In the Tools menu select Options and choose the Audio panel From here select the low bandwidth audio compression and press Apply Then choose the Video panel and reduce your bandwidth and image quality to no more than 50 kb s Press OK If you continue to experience degraded voice quality here are
12. page e Color palette These colors can be assigned to text and any drawn objects Select from the palette or make your own hue by mixing Red Green and Blue As of version 4 0 of the Marratech client you can also set the Alpha transparency value You can choose from different line widths for lines arrows circles etc The Whiteboard Text Tools To write in the Whiteboard click on the text tool and click in the Whiteboard work area where you would like ve OTN to write ATText typing You may drag the right margin setting to the desired position T ag mT A hs O a o E Fd E The text will now automatically wrap to the next line as you type Text can be moved by first selecting either a part of a text block by highlighting the text with the text tool or the whole text block by clicking on it using the selection tool Then use Cut and Paste on the Edit menu to move the text instalatia aae Testing Evaluation The font color style and size of the text can be set in a similar way First select the text in question and then apply the formatting These attributes apply to the whole text object block There are three different font types to choose from in the Whiteboard Monospaced Courier sans Serif AriallHelvetica Serif Times The text handling also has left justified tabulator stops every eight character Result Tesi ma 1 30e 15 6 mg Test run 2 40 28 7 mz Test rum 3 5 68 4 me Test nin 4 of ss 96 5 mg Thi
13. small office or home use Larger organizations often have a more strict configuration where everything not explicitly allowed is denied This is a quick look on how to configure the firewall for a Marratech E meeting for a more in depth look we have a firewall guide on our support pages Connecting to a server running Marratech Manager Only two steps are needed to allow a Marratech client to connect to a Marratech Manager through a firewall First the client must be allowed to connect to the HTTP and the HTTPS ports defined in the Marratech Manager If the server runs on the standard web ports this is usually already set up in some way The client can use a web proxy server which is defined in the client preferences window Second the client must be allowed to send traffic to all UDP data ports defined in Marratech Manager default is 52000 to 52999 AND it must be allowed to receive returning traffic As the client will initiate all connections both of these rules can be set up using a Dynamic state rule Please consult www marratech com for how to safely configure your firewall Direct Call The Marratech client software has an option to run point to point with another Marratech Pro client This have several limitations It does not support NAT and can t be used with dynamic state rules in the firewall You may get it to work by setting up port forwarding for the UDP ports used 50500 50511 However running Direct call through NAT or a f
14. some more tips e Have everyone including yourself stop sending video e Ensure that all applications using the Internet have be closed down and there are no live updates synchronizing applications running in the background e Try leaving that meeting room and enter a meeting room with lower bandwidth settings e Ifthe problems do not disappear talk to your e meeting administrator and ask for a lower bandwidth meeting room to meet in for you and your group Note The Marratech client features packet loss indicators If you see a lot of orange bars under the participants you may be suffering from packet loss i e network overload cannot access meeting rooms from my home network and other internet applications work fine Your personal firewall may have blocked access to the Internet for Marratech Configure your programs settings in your personal firewall to allow Marratech access to the Internet You may see a Marratech warning dialog when this occurs More information on this is also available in our user forums cannot access meeting rooms from my company network Your corporate firewall may be blocking the meeting Check out the short Firewall Guide at the end of the manual You may see a Marratech warning dialog when this occurs get a warning for too low bandwidth on my USB bus Try to avoid using a USB web camera along with a USB headset In some cases the USB bus carrying both your voice and your video will be overloade
15. the Video window follow the person currently speaking This can be temporarily overridden by holding down the mouse button while pointing it at a user in the Participants module Read more about this feature here For this feature to work Silence Suppression should be used by all participants and only participants that are talking should be using the microphone button Limit Rendering Frame Rate Use this function to reduce video speed on your screen thus saving processor resources Lip Synch Lip synch is used to synchronize the video images to the voice of the speaker If you have a slow computer un clicking this option may save resources For full lip synch to be achieved 300 kilobits of video bandwidth per sender is required Hint ane Marratech client uses a feature called Congestion Control that automatically lowers the amount of video and whiteboard data in case of a bad network connection Video Follows Audio Video Follows Audio is a useful meeting feature that enables the Video window to automatically change to the current speaker This can be temporarily overridden by holding down the mouse button while pointing it at a user in the Participants module Here s what to do in order to get it working properly Rendering First of all the function must be turned on check under Tools Options Video Marratech menu Preferences on Mac OS X Video Follows Audio Lip Synch Marratech decides whom to display listening to who is ta
16. users This chapter will go through all of the Whiteboara s functionality Frei To view the Whiteboard click on the Whiteboard selector button in the lower oO left corner SSS The Whiteboard can import images text and MS Word and PowerPoint documents it can also share present all other windows on your computer for others to view y While Mac users can not import MS Office documents but these can be easily saved as PDF a format supported on the Mac OS X version of Marratech 4 Copy paste is also supported extensively and works from MS Word Excel PowerPoint etc e The main tools are found above the drawing area e Palettes for changing colors fonts and text styles are also found beside the main tools along with the controls for the Screen Capture and Application Sharing functions e Use the menu or the Left and Right buttons above the drawing area to switch between the different whiteboard pages The Object menu provides functionality for moving objects back and forward as well as grouping them There is an Undo function under the Edit menu in several steps Hint The Whiteboard supports GIF Animated GIF JPG and PNG image file formats The Whiteboard Tools Here is an introduction to the Whiteboard tools These are the two most commonly used Whiteboard tools e Telepointer e Markup pen Hold down lt shift gt while using the Markup pen to mark in straight lines In the top left corne
17. More Details e The resulting image will presented on the Whiteboarad s background layer making it easy to draw and write on top of it e Only the owner of the document can make changes to the original document in the application e Although only the owner can modify the original document other participants can draw and write over the captured window Hint d Remember that this can be any application window on your machine in the example above Adobe Photoshop is captured Simply be sure the application in question is visible on your desktop before clicking on the capture button a Windows users can also select a sub window within an application if necessary for example the actual spread sheet in MS Excel leaving out the ae toolbars and menus Go to the title bar of a Windows application if you would like to present the whole window 7 A On Mac OS X you can press lt space gt on the keyboard before selecting what window to capture this will let you select an area of your screen to capture fe To update click on the Update button or press lt ctrl gt lt d gt in the Whiteboard On Mac OS X simply use the Window Selection button again as the Update function is not available Note that you can press lt ctrl gt on the keyboard before selecting a window and the captured window will be put into the system clipboard Then you can paste the window as a normal image and avoid having it in the background layer of the whiteboard p
18. PU load to some extent 9 Disable Use Scaling i The Use Scaling function for scaling your video image on the Mac may use up your computer resources ML Use scaling i i Be sure to use this option with care Opening several Private Windows with video in them can also cause high CPU loads Hint If the hints and tips above doesn t help the most likely cause is a driver related problem Check and if necessary update the audio and graphics cards drivers as well as the drivers for video grabber cards and USB cameras Un Install the Marratech Client i un install Marratech on Windows do the following Quit the application 1 e Use the Add Remove Programs found in the Windows Control panel e Locate Marratech and click the Remove button To uninstall Marratech on Mac OS X simply open the Applications folder and drag the Marratech icon to the trash can A To uninstall Marratech on Linux simply run the uninstaller located at lt installdir gt UninstallerData UninstallMarratech or delete the Marratech client directory manually
19. User Manual for the Marratech client software Marratech AB Table of contents General Introduction Startup Guide Windows Startup Guide Mac OS X Joining a Meeting Audio and Video Locking a Meeting Room The Whiteboard The Whiteboard Tools The Whiteboard Text Tools The Whiteboard Drawing Tools The Whiteboard File Handling The Whiteboard Screen Capture The Whiteboard Application Sharing The Whiteboard Additional Functions The Participants Module The Private Window The Chat The Viewer Direct Calls Recording Playback Indexing Appendix Release Notes for Marratech 5 0 Video Options Video Follows Audio Advanced Audio Options Audio Setup Guide Audio Setup Guide Playback Audio Setup Guide Recording Audio Setup Guide Mic Boost Audio Setup Troubleshooting Private Window Options Web Slides Network Performance Firewall Guide CPU performance Uninstalling Introduction The Marratech client is a freely available software that is easily installed on your computer Marratech gives you access to a secure group work environment with crystal clear voice over IP an interactive whiteboard the ability to share information and documents talk and chat in groups or in private and if desired the opportunity to see each other by using web cameras Once installed on your computer Marratech lets you enter a meeting by simply clicking a link on a web page Marratech combines the following Participants Video The
20. age The Whiteboard Application Sharing Marratech 5 0 introduces the ability share a live application and handover control to one of them The application sharing function enables you to show applications in real time to all the other participants Application Sharing is very useful for on the fly updates of external documents or for online training Application Sharing can be done from Windows Mac and Linux The Application Sharing tool streams the chosen desktop area to the other participants Whiteboards Before starting start the application you wish to show and place it on your desktop Then in the whiteboard turn on the Lead Page Changes function This will lead the other participants to the application sharing page you are about to create After pressing the Application Sharing button the sharing mode will appear onscreen It removes the large video window and replaces it with an overview of what you are sharing The whiteboard will also be hidden This will make it easier to select the application you would like to present to the others There is a small miniature Whiteboard in the sharing tool that will show you what the others are seeing 0 a8 Jan eb ata Maun dud Au Se Cast hes a Move the Shared Desktop rectangle over the application you want to share D anrabhiarter Ma dun id Aaj Sa Cor hee a Press Play to start sharing the area under the Shared Desktop rectangle P E The Stop button will s
21. age Setup Print Page Ctrl F Instant Recording Start Playback Join Ctrl J Ctrl L Close Ctrl Ctra Enter the Host name or IP number of the remote participant s machine Your own IP number is shown in the Local Host field for convenience The other party that you are calling must do the same step Direct Call Type in Host Address Open Host 192 168 0 176 Local Host 192 168 0 143 Encryption Key Encryption Algorithm Prompt User MONE Retrieve From Server Direct Call also supports encryption Choose an encryption algorithm DES 56 bits or Blowfish 128 bits and how you want to access the encryption key Choose between Prompt user mutually agree on a key to use in advance or Retrieve from server where the key is retrieved from a file on a secure web server Direct Call Type in Host Address Open Host 192 168 0 176 Local Host 192 168 0 143 Encryption Key Encryption Algorithm Prompt User lowtish O Retrieve From Server Recording Marratech is able to to record your meetings and let you review them later This is useful for e Net based learning e Review of meeting content e Lets people whom were absent view the meeting Recording To quickly record a meeting simply select Instant Recording from the File menu In Expert Mode you have to open the Viewer Open first Save Chl Save Page Chbdkftes Import I Page Setup
22. all listed components and click OK ee ee io 3 In the Properties window select the Recording radio button Show the folosang Solum qontrols Stereo Mix Microphone 5 In the Options menu the Advanced Controls item should be checked 6 Under the Microphone device you will now see an Advanced button click it 7 Select or if needed unselect the Microphone Boost check box alte Cental These settings make other che gt The Advanced button is sometimes found under the Playback section of the audio properties This your hardware documentation depends on your computer manufacturer Audio Setup Guide Troubleshooting In some cases extra help may be needed to resolve certain audio problems Here are some hints on how to solve the most common problems encountered PROBLEM SOLUTION We have difficulty hearing each other because of This could be the result of an overloaded network or computer An easy way to determine if this is the skips and hacks in the audio problem is to ask everybody to stop sending video Read more about this in the Startup Guides at the beginning of the manual and in the network performance chapter How do I find out if our audio problems are caused by network problems 1 Put your mouse over the person currently speaking and from whom your are experiencing trouble 2 Open a Private Window to that user by pressing the P button Press the information button I in the private conversat
23. ay choose between H 267 and JPEG software encoders ave Microsoft WDM Image Capture Winks2 VFW ne H 261 is better for video since it can reach higher frame rates JPEG is well adapted for transmitting still images Compression 4 261 software encoder Requested Bandwidth 128 kbps Used Bandwidth not active Image Quality 22 L Limit Capture Frame Rate Rendering Video Follows Audio Lip Synch _ Limit Rendering Frame Rabe Defauk Settings Requested Bandwidth This slider lets you adjust the amount of bandwidth to use within the limits permitted by the e meeting room Reducing this value may help if the participants have trouble hearing you because of network overload Quality A lower image quality value indicates more compression more blockiness and lower quality image A lower image quality will also give higher frame rate A higher image quality will give a less blocky picture but will result in lower frame rates Use Scaling is a Mac only feature Many Mac cameras only grab in 320 x 240 pixels instead of the standard CIF 352 x 288 causing a gray frame around the F a ee image Clicking this feature will scale the image to remove the frame The feature is only recommended for high speed dual processor Macs Limit Capture Frame Rate Limits the amount of images captured This gives a lower frame rate but is recommended for slower computers as it saves processor resources Video Follows Audio Makes
24. ay keep the 4 1 4 0 or 3 4 version installed on your system However we recommend uninstalling them to avoid any possible confusion Marratech 5 0 will reuse the preferences from the previous version If you would like to remove these preferences and start off from a completely new install do the following P Simply remove the Documents and Settings username marratech folder A Simply remove the marratech directory ul A Simply remove the Library Marratech folder found in your user s home directory Important changes Here are the important changes that will affect usage for Marratech users One window interface The interface now integrates all windows The Viewer and the Whiteboard can be switched from the lower left corner tab This means users will need to press the lower tab button to view the Whiteboard Walkie Talkie Mode To save bandwidth increase voice quality and make the Video Follows Audio work Walkie Talkie Mode is default To speak you need to keep the microphone button pressed in with your mouse If you want to keep it clicked in to work in other areas of Marratech press CTRL while pressing the microphone button Voice quality is now dynamically steered by the audio bandwidth limit set in the meeting room and the network conditions You can now specify the capacity of your uplink thus avoiding any possible saturation of your DSL Cable connection where upload is often slower than download What else
25. ces select the one to which your head set is connected If you are using a USB headset be sure to connect it before starting the client software Always connect your USB audio device to your computer Avoid using powered or unpowered USB hubs INPUT VOLUME The Input Volume section controls the volume that you hear The Marratech client software has automatic volume control for the microphone For information on how to turn this off please read further in this section fj Windows and Linux ae Choose which Input Device you which to use when sending audio If you have many Input Devices select the one to which your headset is connected You may then choose an Input Channel from this device Input Devices may have more than one Input Channel and while they are named differently from one brand to another the proper one is usually called Microphone Avoid using your web camera s built in microphone The quality of those microphones is usually poor and may make you hard to understand Mac OS X F a Choose which Input Device i e audio card you want to hear the audio from If you have many Input Devices select the one to which your head set is connected When using the Mac s built in microphone or the iSight s microphone be sure to use normal headphones as well to avoid echo iPod headphones work fine If you are using a USB headset be sure to connect it before starting Marratech Always connect your USB audio device directly to yo
26. choose the ones your headset is Cutt hareek ave connected to Normally the output channel is called Wave and the input channel is called Microphone bpt Volume Z rout tewce f Cit Aue i bout haret feet rophene Please avoid using your web camera s built in microphone It often gives unpleasant distorted sound Finally set the volume level for what you hear Marratech has automatic input volume control meaning it will adjust your volume level for your microphone automatically d Recording Simply choose a location where you wish to store your recordings on your computer Quick Steps to Joining a web meeting 1 Choose Marratech from your Start Menu 2 From the Viewer click on the appropriate server s web site or enter the web address manually for example http emeetingportal com 3 Enter your username and password if necessary 4 Choose the appropriate web meeting room 5 Click on the join link to enter the web meeting room After joining press on the microphone button to speak and press the camera button to let others see you Hint are keep the microphone pressed in press the CTRL key when clicking it 6 Press the whiteboard button in the lower left corner of the application in order to switch from the Viewer to the Whiteboard 7 Use the File menu to open images text files MS Word or PowerPoint documents 8 Use the pointer and marker to bring attention in the Whiteboard 8 To lead others to your whiteboard page pre
27. d causing warnings quality loss or other hard to troubleshoot problems Newer USB 2 0 computers are more robust to such issues Other problems Other stability or performance problems are often solved by upgrading to the latest version of Marratech and your operating system as well as shutting down unused applications Be sure your computer meets or exceeds our minimum requirements found on www marratech com FAN This guide is a condensed version of the manual and is recommended for first time users We recommend first reading through this page then browse through the rest of the manual In this guide Getting Started Mac OS X System Requirements How to install and start Quick Steps to Joining an E meeting Practical Tips Troubleshooting System Requirements On the Mac the Marratech client requires a G4 processor along with Mac OS 10 3 or higher along with a minimum of MB of ram Marratech recommends the use of the Apple iSight firewire camera along with a USB headset such as the Plantronics DSP 300 How to Install and Start Step 1 Install your iSight camera and your USB headset or headphones 1 Before starting Marratech be sure that your iSight camera is connected Connecting the camera after starting the software will not work Other firewire cameras have been tested but Marratech recommends the Apple iSight for its ease of use 2 Before starting Marratech be sure to connect a USB headset or a Griffin iMic with a
28. e Marratech button will playback a test voice in a loop enabling you to test your output volume without testing Output Volume slider will let you adjust the output volume accordingly during your tests Advanced Settings The advanced settings should only be used in troubleshooting or in special cases that require fine tuning In this extra window you can Silence Suppression t enables Video Follows Audio and saves bandwidth by detecting what is voice and what is silence Marratech s silence suppression fills silences with white noise offering a more comfortable silence AGC Automatic Gain Control AGC let s Marratech adjust the volume to a level that is right for you If you wish to disable this feature un check the AGC box When doing this you may control the volume levels at an OS level without the influence of Marratech Audio Setup Guide This guide is meant to offer extra help in setting up your audio This guide focuses mainly on Windows since it has many setup options that can lead to audio setup problems The guide includes the following sections ae Audio Setup Guide Playback ay Audio Setup Guide Recording ay Audio Setup Guide Microphone Boost E ii E ay 4 A Audio Setup Guide Troubleshooting Here are a few general rules on how to set your audio settings Proper equipment It is very important that every participant use a good quality headset or an echo canceling microphone recommended by Marratech Otherwi
29. ecure documents X AN You are aboutto send secure documents The encryption used when retrieving the document WHT MOT be used when distributing it Do vou wish to continue sending These pages are managed through Tools Options Viewer Preferences Viewer under OS X Send Secure Documents Always f Ask Me aes Network Performance If after determining that your computer meets Marratech s recommendation you still hear clipped voice suffer from long delays and receive poor image quality you or another participant may be connected through an inadequate network connection Here are some tips to help you avoid network problems 1 Activate network status meters Local Remote Enable the Show Network Status function under the preferences for Participants This will add two small 4 network loss meters to each user which will make it easier to see which user that causes packet loss ne l Hans Ghman P The left of the two meters show how you receive information from the user the right is how your information appears at the user If any data is lost these will indicate in approximate terms how much 2 Turn off the video A quick way to determine if the current e meeting room is not properly configured i e it uses too much network resources is to have all the participants stop sending video by unpressing the camera button Please note that your video image may take up to 30 seconds to disappear If this solves
30. en capture in Marratech Hint If you feel your system is too slow when sharing an application try not sending video at the same time This will reduce your processor load Hint i You may bring up the whiteboard and use it to annotate over the application being presented This is a very good way of writing notes or bringing attention to special details or dialog boxes Hint Sharing a large area will be slower than a small area Try to limit and optimize what you want to show so that the updates will be faster Hint Marratech builds upon VNC to make application sharing possible This has interesting benefits such as the ability to use an external VNC server instead of your local computer It makes it possible to hold software training on a another computer than your own This is possible by opening the Options menu item under Tools and selecting the VNC tab Simply specify an external VNC server and port Hint To share your desktop area with better color quality open the Options menu item under Tools and select the VNC tab Change the Depth to 16 This will require more bandwidth The Whiteboard Additional Functions Here we present a number of additional Whiteboard functions There are a number of additional functions on the Document menu Document Ctrl M e Create New Page Adds a new page e Rename Page Allows you to change the name of a Whiteboard page e Clear Page Erases all text images etc but leaves an empty page kee
31. ess OK to save your changes and close this window Aw Audio Setup Guide Playback Windows Setting the playback levels what you hear 1 Double click the volume control widget in your system tray It may be another color than yellow If it is not in your tray open the Windows Control Panel choose the Audio tab and select the Sound Playback Volume button 2 From the Options menu select Properties 3 Under the Show the following volume controls list please select all listed components and click OK Properties ddus waume be A Playback C Becoeding Moore PO Show the following volume control SW Synth w OD Flapa i Phone Lire PC Speake 4 You will now see the volume settings for all of your devices These may vary from computer to computer Here are some tips on how to set the various devices for optimum quality e Mute all of the devices except for the main Volume and Wave devices e Take extra special care to mute the microphone available on some computers since you do not wish to hear yourself e As an extra precaution put all of the muted sliders to zero E Master Yolume i blaster olume wave Sia Sith CD Plaper Phone Line PC Speaker Ae Audio Setup Guide Recording Windows Setting the recording levels What others will hear 1 Double click the volume control widget in your system tray It may be another color than yellow If it is not in your tray open the Windows Cont
32. et Explorer Netscape Navigator Mozilla etc If your network permits it you can access Marratech s public servers located at http www marratech com meetings The server you choose may be password protected Please enter your name and password User name Password oe EEEE E a E ere The server you connected to shows how many seats number of simultaneous users are available for use This 6 rooms in use number can be increased by expanding the license 7 of 100 seats occupied Server s may instead have a limited number of simultaneous e meeting rooms 2 of 20 auditoriums in use Sapphire Broadband The number to the left of the name of the e meeting rooms shows how many users that are connected to the room E in question locked 12 Topaz Broadband Note that an e meeting room can be locked from the inside Look at the chapter on locking rooms for more information regarding this Just click on the name link to connect to the e meeting in question Am fe Basic DSL Cable a l T l Info invite If you would like information or to join without one or several media use Info L Useful for users joining with low bandwidth network connections as they can remove the video This dialogue box indicates that there might be a firewall blocking the data from the server to your computer See the Firewall Guide for details Possibly because a firewall is blocking the UDP traffic or the network is down G Prob
33. ficantly larger Expert Mode only Smileys Beep on Messages The Viewer Sending Slides The Viewer supports collaborative surfing i e one participant can lead others on the World Wide Web Simple web pages can be sent to other participants enabling to see exactly what you see The Marratech Viewer supports the HTML 4 0 standard but may have trouble accessing complicated Active X Flash and Javascript pages It is well adapted to simple HTML slides used in many distance education courses Receiving web slides The Receive Slides function allows you to enable or disable the reception of web pages sent out during an e meeting This feature is turned on by default Enable Transmit Back Forward Reload Horne Sending web slides To send web pages slides Slides s Receive Slides 1 Select the Enable Transmit item on the Slides menu 2 Check the Send box in the Viewer Button on Mac 3 Surf to the address you wish the others to follow Back Forward Reload Horne e o Send Sending a local HTML file To send a web page located on your file system use the File gt Choose file button Choose file Sending secure web content Marratech will alert you if you attempt to send a web page from a secure HTTPS connection This way it is unlikely that you will distribute secure web pages by mistake Yes will continue with the transfer No will turn off the distribution of slides E Sending s
34. hat tool in the lower left corner in the Flexible interface Your own messages are displayed with your member name in red while messages you receive are in blue A time stamp is displayed before the name The Chat can also show event messages when someone joins or leaves the session You can add smileys to show what mood you are in as well as send web Great addresses URL s directly linked to the Viewer wi Matratech comisupport shtrril The link content can also be copied for usage in other applications by ig middle clicking the link Smileys can be used in public and private chat messages For example to make the happy smiley just type a colon a hyphen and a right parenthesis f Or just a colon and a right parenthesis P I rh F arr Clear the Chat area using Clear Messages on the Edit menu Note that you can move the boundary between the Participants list and the Chat with your mouse The same applies for the boundary between the Whiteboard and the Participants Video modules The Viewer The built in web browser Viewer is used for choosing which e meeting to join A list of defined servers running Marratech Manager is presented to you when launching the Marratech client A At any time to display the Viewer simply select the Viewer globe button in the lower left corner of the application To add a new server to the Viewer s bookmark page simply add it to you
35. ing different audio devices if multiple are installed e Linux now has improved stability is compatible with more audio devices Known Issues in 5 0 e Meeting rooms hosted on Manager 3 0 servers using AES 256 bit encryption will not be compatible with older versions of the client e Application sharing between 4 1 x and 5 0 clients is not possible e Audio bandwidth limitation requires 5 0 clients e DV cameras are not supported on Linux and Windows DV video cameras i e non webcams work on Mac OS X but consume more CPU e Mac OS X users need to use Mac OS X v10 3 or higher with all available updates Jaguar is no longer supported e The following libraries are required for Application sharing on Linux gtk 2 0 gdk 2 0 If these libraries are missing application sharing will be disabled and you can not share your desktop but you will still be able to view application sharing from others User Forum Join our user community at http www marratech com forum Video Options There are a number of settings related to video capturing and rendering in the Video tab of the Marratech Options Here is a description of these options Capture Device Choose which installed camera or video capture device to use J Options Identity Viewer Portal Audio Video Participants Private Chat WNE You can also change settings brightness color that are device driver dependent under Device eae Settings Capture Device ps Compression You m
36. ion window 4 This will bring up a network statistics window You will be able to see packet loss statistics for audio under the Audio panel a If you see a large percentage of packet loss long round trip times or high amount of jitter reduce your video and lower your audio quality Read more about this in the Startup Guides at the beginning of the manuals and in the network performance chapter The video window does not show the person that is speaking 1 Make sure your Video follows Audio function is on 2 Is someone else sending audio inadvertently Ask that person to stop sending audio or to turn on and calibrate is silence suppression More help can be found in the support forum at www marratech com forum Private Window Options Marratech offers some tweaking of the private window behavior These options are available from the Tools gt Options menu Marratech gt Preferences on Mac OS X and selecting the Private tab Time Stamps Adds a time stamp to the messages you receive and send amp Optio ns Auto Popup Brings private messages and audio to the front on your screen Recommended Identity wien Audio Smileys Converts various text string to icons See more in the Chat chapter Time Stamps Beep on Messages Will play out the default system beep when you receive a private message Auke Popu Compact Video Reduces the size of the video in the private window Un checking this box will make the video appear signi
37. irewall is not a supported scenario by Marratech Read more about Direct Call CPU Performance A The minimum system requirement for using Marratech is a Pentium Ill 1 GHz processor with 512 MB of RAM FAN Here are 9 hints to improve Marratech s performance on your computer The minimum recommendation for Mac users is OS 10 3 or higher a G4 1 GHz processor and 512 MB of RAM 1 Terminate other applications Take special care to terminate applications that you will not be using not forgetting hidden ones such as those found in your system tray These applications may be using memory and processor power that Marratech needs to perform properly System tray applications can often be terminated by right clicking them and choosing Exit or Quit lp Applications Processes Performance T U On Windows NT 4 and 2000 the Windows Task Manager is useful for monitoring the CPU load Open it with lt shift gt lt ctrl gt lt Esc gt Choose the Processes tab and sort the processes by CPU load Image Name PID cuy System Idle Process 0 55 Tasklnfo2000 is a useful shareware application that works under Windows 98 MarrakechPro ex 480 oF _ taskmgr exe 1672 D f netscape exe 1444 gz FAN l oe Meshield exe 508 D On Mac you may use the Process Viewer Under Applications Utilities hedi ere 1448 gi 2 Upgrade your operating system and drivers By upgrading to your manufacturer s latest drivers and operating s
38. lems occured while connecting ta e meeting server Connecting to e meeting servers Cancel Once you ve joined the main Marratech client window will open Participants Video The Participants area gives you If desired video can be used an overview of who is currently within your environment enabling present you to meet others with high quality video tt il eee ee a re ji taii G ml Le ke eee A Eee 2 bree Laai Ba Hate oh ee ee pis is tee ai gt os mem GE i Lt Pie BE HE tiis t te P al a a a oe mhh faery e fea a i Whiteboard The Whiteboard area is where all users can interact by sharing applications MS Office documents images and drawings Voice over IP To talk to your group simply press the microphone button Low delay crystal clear Voive over IP provided by Global IP Sound Chat Send a small message or a web link to everyone or to only one person Audio and Video After joining the meeting you may want to send audio and video The Marratech client features audio and video controls in the lower right part of the a in application i all ah ipl ree oes oD A T F a Ejn ppn p fp e g yn ipe sm Pe gt coe ee oe m T i af Agira ial io iiig Press the Microphone button to speak to all the other participants Unpress the button when you are done speaking The Speaker b
39. lking at the moment To then ensure that Video Follows Audio works you should ask your colleagues to unpress the microphone button when not talking Advanced Audio Options Marratech offers a wide variety of options enabling users to tune their setup to their preference i entey Weeer Portal Aude vides Participate Private C Cutput Volumes Cug Device CETE w Dupak Char a ka These options are available from the Tools gt Options menu Marratech gt Preferences on Mac OS X and selecting the Audio tab gpu ias Input iede ures naby input Channel Hiroe Options Right Roane Button To Tak C Walkie Talkie Hode OUTPUT VOLUME The Output Volume section controls the volume that you hear from your speakers The slider to the right has the same function as the one in the main interface it controls the volume of what you hear Windows and Linux ae Choose which Output Device i e audio card you want to hear the audio from If you have many such devices select the one to which your headset is connected You may then choose an Output Channel from this device These devices may have more than one output channel that tend to use different names depending on the brand but the most common Output Device is often called Wave or Speaker Avoid anything called Stereo Mix as this may cause echo Mac OS X LN Moose which Output Device i e audio card you want to hear the audio from If you have many output devi
40. ly from MS Excel Use the pointer and the marker actively to stress important information See Tet Documennte 18 Sore Image mS Word Import b MS PowerPoint Poget Schur Print Page Join Ctri 3 Direct Call Chris Leave ori ose Chri Exit Chri Open SOWO Text Documer si a Sere Page meges Sore Image mS word Import gt MS PomerPoint Page Setup Print Page Deir Ctrti 3 Direct Cal Leave rt Hin of 7 fad ore ome Th we Exit Cori Hold a private discussion Click the P button next to your colleague s name to chat and talk privately to him or her Add your favorite server To add a new server to the Viewer s bookmark page simply add it to your bookmarks To do this switch to the Viewer by clikcing on the globe button on the lower left icon From the Slides menu select Edit Bookmarks Write in an easy to remember name and the exact location of your server in the URL field Press the Add button to add it to your list and OK to confirm After pressing the Refresh button in your Viewer your new server will now appear Use Marratech in a conference class room You can easily setup any conference or class room for a group of people to participate in a Marratech e meeting Simply connect a speaker an echo canceling microphone The Clear One Accumic Ilis strongly recommended and a camera Participants from all over the world can now join your meeting
41. ne Whiteboard page is created for each Word page or PowerPoint slide k f Marratech for Mac OS X can open PDF files directly into the Whiteboard A All Mac OS X applications capable of printing can export to the PDF format WE Documentis NO Sat mh Text Documents Marratech also has extensive copy paste capabilities You can copy paste from MS Excel Word PowerPoint etc Save Page ONS image Import bp Print Page mP Page Setup Print Page Page Setup Print Page T i a Ll Ld i When opening an MS Word document on a Windows machine you may open the whole document or a range of pages W Project Description doc TOME Page Range You can also select what range of pages to open when opening Adobe PDF files in the Mac OS X version of C Al i 4 Marratech i Pages From 4 To el ay p i With MS PowerPoint documents you may also scale the slides to a smaller or larger size Sales 01 03 ppt x When working with MS Excel we recommend the use of copy paste or using the functions for window capture or Page Range sharing O al Pages From 1 To 9 Scale haga The Import function differs from Open as it brings text or image files into the current whiteboard page In contrast Open creates a new whiteboard page for every file Open also sets the opened document in the background of the whiteboard page whereas Import creates an object The File Import Video
42. new index point as well as the desired time REE EEDE On going projects Publicity Other points You can also skip through or pause the recording at a certain point and the dialog box will automatically contain the appropriate time aA Ge Ero S E Continue to add index points using Add and Insert Selecting a point and clicking Add will create an lew sales leads additional subordinate level On going projects Publicity Other points ey Mew sales leads w International On going projects Publicity Other points z beer m G2 2d G3 ae These tools make it possible to create a useful multilevel index for a recording 2 New sales leads E E International TESS Both America Europe Domestic To use the index you have created simply click on the index points while playing back a recording On going projects Publicity C Other points H The fair next week New sales representatives l Remowe faa p t Ig a t a O S O X t a t i h d nt f id r d n h m n d Marratech 5 0 Release Notes System Requirements For the latest minimum requirements please consult the support section at www marratech com License The Marratech client software is free to download and use How to Install For step by step information on how to install the Marratech client please consult the following How to Quick Start Guide Windows Quick Start Guide Mac OS X upgrade You m
43. niviews open and that way being able to follow progress that users are making on several whiteboard pages at the same time The Miniviews can be resized and placed freely on your screen Use the Zoom functionality to scale the Whiteboard useful when users have different screen sizes 50 200 are switches between those zoom levels Page zooms to fit a whole page Width zooms to fit the width of a page Note that the Zoom functionality only affects your own view of the Whiteboard with or without Lead Page Changes turned on Note that you can also move the boundaries between the various modules Just use the mouse and click If you need more work space in the Whiteboard you can switch to the Expert interface from which you can maximize the Whiteboard area to cover your whole screen The Participants Module The Participants module is useful for getting a quick overview of who is online The participants that are not sending video are represented by name only while those sending video also have a thumbnail image Note that the name of the participant turns red when he or she is sending audio or blue when sending Private Audio see chapter Private Window You can switch who is seen in the large video window by clicking on the thumbnail of another particpant The big Video window can also change source through Video Follows Audio This can be turned off in the Marratech options preferences or temporarily blocked by holding down
44. o confirm After pressing the Refresh button in your Viewer your new server will now appear Use Marratech in a conference class room You can easily setup any conference or class room for a group of people to participate in a Marratech e meeting Simply connect a speaker an echo canceling microphone The Clear One Accumic Ilis strongly recommended and a camera Participants from all over the world can now join your meeting or lecture Troubleshooting Other users cannot hear me when I speak and my microphone is switched on Some headsets have mute buttons attached to the headset Ensure that you are not muted and if there is a volume control turn it up fully Finally double check your sound input and output devices in the Marratech menu Preferences Audio panel Other users can hear themselves when meeting with me Echo Never use open speakers and a microphone If you do not have a headset be sure to at least have normal headphones Otherwise sound may go from your speakers into the microphone leading to echo which you may not hear but is very unpleasant for everyone else Try to use at the minimum a pair of headphones such as iPod headphones My audio is constantly breaking up On the Mac we recommend connecting your USB headset or iMic directly to your computer s USB connector and avoid using a USB hub These often cause audio quality loss suddenly lose all audio This problem is caused by an overloaded USB bus
45. ping its name Clear Page e Delete Current Page Deletes the current Whiteboard page e Delete Pages Using this command opens a dialog where you can quickly delete multiple pages Hold down lt shift gt or lt ctrl gt to mark and delete multiple pages Delete Pages Rename Page Delete Current Page w Follow Page Changes Lead Page Changes Follow and Lead Page Changes e Follow Page Changes Enables your Whiteboard to follow the page changes by those that have decided to lead This is selected by default e Lead Page Changes Enables your Whiteboard to lead the the other members to the page you are changing to Hint The Lead Page Changes function is very useful for leading your audience through your PowerPoint presentation Your audience s Whiteboards will follow your page transition instantly Marratech leads the others to the active page when enabling Lead Page Changes No need to change back and forth Delete and Clear Page To delete an object on a Whiteboard page simply select it with the Selection Tool and press the lt delete gt key backspace on Mac OS X To delete all objects from a page use the Clear Page command on the Document menu Miniviews Zoom and the size of Whiteboard work surface By clicking the Miniview button you will be presented with a small miniature of the Whiteboard This can be used for keeping HE i m i an eye on a Whiteboard page while working on another Note that you can have multiple Mi
46. r bookmarks To do this switch to the Viewer by clikcing on the globe button on the lower left icon From the Slides menu select Edit Bookmarks Write in an easy to remember name and the exact location of your server in the URL field Press the Add button to add it to your list and OK to confirm After pressing the Refresh button in your Viewer your new server will now appear You also view the help pages just choose Help on the Help menu to activate and log just type log in the URL field files generated by Marratech The Viewer is not intended to replace your usual web browser as it can only show basic HTML 4 0 web pages Direct Calls Direct person to person calls can be made without connecting to a Marratech Manager server Unlike the Private Window functionality where you only have access to private audio and chat this allows you to access all available media audio video chat whiteboard and web UDP ports 50500 to 50511 must be opened in the firewalls between the hosts The Direct Call functionality does not support Network Address Translation NAT networks The Marratech Manager offers much better support for firewalls and NAT and is recommended for extranet usage We always recommend communicating via a server running Marratech Manager which supports most firewall configurations Open b Save Ctrl S Save Page Cbrl SkiFE S Save Image First open the File menu and select Direct Call Import b P
47. r you have access to the most commonly used file page functions e Create new Whiteboard page e Open Whiteboard document e Save the current page You can follow and or lead the page changes of all the participants in the Whiteboard e Follow Page Changes e Lead Page Changes Yaf D Les el Sis Hint d The Lead Page Changes function is very useful when leading a group through your PowerPoint or Keynote presentation Buttons for presenting an application window from your screen Desktop sharing Select Window to Capture Update Captured Window Take control of remote desktop There are two controls for to determine how to view the Whiteboard content e Miniview e Zoom control new as of version 4 0 The section of tools consists of Selection Text Freehand drawing Lines Arrows Circles ovals hollow Circles ovals filled And the following button have these functions Squares rectangles hollow Squares rectangles filled Color picker Group objects Ungroup objects Import video snapshot The Font button will bring up all the text font parameters e Font e Style e Size TP A 100 ciT YNNO OE7 EH i Select Font E J x SansSerif Plain 14 Aa a The font size can also be changed quickly from its own small menu e Page selection Release Motes pdt page 2 4 LN Hint Note that an asterisk before the page name means that your computer has not yet downloaded the
48. rol Panel choose the Audio tab and select the Sound Recording Volume button 2 In the Options menu select Properties Properties n E 3 In the Properties window select the Recording radio button l l l Micar denice Crystal WDM Audio 4 Under the Show the following volume controls list select all listed components and click OK ie rane Ba Playback W Stereo Moc Microphone D Recording Control al x 5 You will now see the volumes for all of your recording devices your computer may have more than two Do ons tia xl the following Stereo Mix Microphone e Select only the Microphone Balance Balance e Never select Stereo Mix This will cause echo p p e Mute all other sources and as an extra precaution lower their levels to zero af i ae Audio Setup Guide Microphone Boost Windows How to boost your microphone volume Sometimes a microphone or microphone input may have a very low volume A way to solve this is to turn on the Microphone Gain function available on some sound devices Here is how to turn this on 1 Double click the volume control widget in your system tray It may be another color than yellow If it is not in your tray open the Windows Control Panel choose the Audio tab and select the Sound Playback Volume buiton 2 In the Options menu select Properties 2 x Mican denice Crystal WDM Audio 4 Under the Show the following volume controls list select
49. s Start by selecting the top one Choose To Back on the Object menu to move the black rectangle behind the gray circle in this example SEE Shoup Ctrl 6 Ungroup i Cbrl SkiFk 6G Select All Ctrl 4 Ctrl F To Front The same applies to when moving an object to the front of another use To Front for that Note that the behavior when selecting objects has changed as of version 4 0 of the Marratech client Previously an object was moved on top when selection it that is not the case any more as it keeps its order Budi A useful tip is to Group these two objects now so that you don t alter their order when you continue to work on the page The Whiteboard File Handling The Whiteboard can open and import a number of different file formats images G F JPG and PNG MS Word and PowerPoint Marratech for Windows and Adobe PDF files Marratech for Mac OS X Save and open Whiteboard documents using Save Save Page and Open on the File menu e To save the entire Whiteboard and all of its pages use Save e To save only the current Whiteboard page use Save Page e To save a selected image GIF JPEG or PNG select the image and choose Save Image Images are saved in their original format Use File Opento open a Marratech Whiteboard document text document or image A Windows users can open MS Word and MS PowerPoint files directly in the Whiteboard To do this MS Office A must be installed on your computer O
50. s is to aid you when setting up tables Just press the lt tab gt key between the columns The Whiteboard Drawing Tools To draw in the Whiteboard simply click on the desired drawing tool Move the mouse cursor over the work area Start drawing the object by holding down the mouse button and release it when you have achieved the desired result Choose a tool by clicking on its button Move the cursor over the work area Sears v amp OTreNN O OmZ Hold down the mouse button and draw the desired shape es a eT vSOTOENNOl eOmZ Q AirTe oedces To alter the shape use the Selection Tool and click on it Then move it by dragging the actual shape or change its size proportions by dragging the small handles You can also apply a new color or line width Hint If you want to be aided in drawing straight lines in 45 degree increments and true circles squares hold down the lt shift gt key while drawing Hint To move more than one object at the same time you must group them first Select the desired objects with the Selection Tool by outlining them all at once or selecting them with the CTRL key Then use Group Object from the Object menu to glue them together Use Ungroup to separate the different objects again Ungroup Select All Ctr To Back Ctr 6 Ctrl F To Front The order between objects can also be changed If you have two objects and would like to move one of them behind the other do like thi
51. se background noises and echo will disrupt your meeting Audio Drivers Qe suppri Hicrosott Inst orant Explorer wit Most problems with audio can be solved by upgrading your device drivers De Ee en Mote peoe Help a DOWNLOADS 7 Many manufacturers have very practical support pages from which you can download and install the latest drivers Select Criteria gt Select Device gt Select Download Type Marratech recommends installing the latest version 7a ne berka Coy C4 Audio Driva DAR i Crptal CECH JH AA 3 a SSS j Selecting the proper device Windows Windows will sometimes change your audio device i e sound card without asking you For example when you install a web camera the camera s built in microphone may become the primary input device even though it offers poor quality sound To verify your primary audio device do the following 1 Open the Windows Control Panel found in the Settings section of the Start menu 2 Open the Sounds and Audio Devices application from the Control Panel Sounds and Audio Devices 3 Select the Audio tab Sounds and Audio Devices Properties ohare Sours Audo 4 Select the Default device for both Sound playback and Sound recording x a el Sound playback Default device d Aureal Audo wj _ Yokme Sound recording A Default device 4 Aut eal Audo w 5 Check the Use only default devices check box Use only default devices 6 Pr
52. sed please join our community ae Getting Started Windows This guide is a condensed version of the manual and is recommended for first time users We recommend first reading through this page then browse through the rest of the manual In this guide System Requirements How to install and start Quick Steps to Joining an E meeting Practical Tips Troubleshooting System Requirements On Windows the Marratech client software requires a 1GHz PIII processor along with Windows 2000 or XP Pro and Home editions along with a minimum of 512 MB of ram Frequent users are recommended to use Windows 2000 or XP Marratech recommends the use of USB web cameras such as the Logitech Quickcam 4000 or Notebook Pro along with an analog headset such as the the Plantronics Audio40 How to Install and Start Step 1 Install your web camera and your headset 1 Many cameras require that you insert the accompanying CD before connecting the camera Please follow the instructions bundled with your camera 2 Connect your headset to your computer matching the microphone and headphone plugs carefully Marratech strongly recommends the use of a good headset See the Recommended Hardware in the Support section of www marratech com Hint For conference rooms good echo canceling microphones are also available Step 2 Install the Marratech client software 1 Download the Marratech client from www marratech com download Be sure you are using the la
53. ss the Lead Page Changes button Note that you can also join web meetings from your favorite web browser like Internet Explorer Firefox and Opera etc just by clicking on an web meeting link Practical Tips Join early Joining your meeting early gives you the opportunity to test your and your colleagues volume settings prepare the agenda and load your documents in the Whiteboard Voice Some tips for better voice quality during your meeting P e Be sure you are using the right audio input and output device e Avoid using your web camera s built in microphone e Use only the microphone when you need to speak Un press the microphone buttons at other times e Avoid breathing in the microphone by placing it a little away from the corner of your mouth not directly in front of your mouth Video To adjust the quality of your own image you can choose to raise your bandwidth and your image quality Too s Options Video panel f The maximum bandwidth setting is controlled by the configuration of the e meeting room you have entered The image quality setting affects the sharpness of the image higher image quality will give slower video updates lower image quality will give a faster image Use the whiteboard A picture is worth a million words Use the Whiteboard to explain sketch and present PRA Write an agenda Y ab E i A _ N d Text typing Take meeting minutes Import pictures MS Word and PowerPoint documents Copy paste direct
54. t to view The recordings can be found locally on your machine or on a file server You can view recordings while in offline mode or while in an e meeting with others Note that you may be prompted to enter an encryption key password for the recording if this was done during a secure encrypted e meeting recording Hote Ar kenst 6 characters mequined Fey seeeeeeeeaes Cay Cee m Play start the playback Stop ri Pause m Jump one minute back or forward m m Progress bar click beside the marker to move 10 Index i Stops the playback and closes the VCR controls ray Indexing Recordings may be indexed allowing you and others to quickly reach the desired section of the recording To index your recording from the Viewers file menu choose the Start Playback menu item and open your desired recording Click the Index button to access the indexing tools 7 There are a number of functions available Use the Add function to enter an index point Insert will add an index point before the selected one Using Add while an index point is selected will create one on a second level Use lt ctrl gt a mouse click to deselect Use Remove and Edit to delete and edit the points Load will restore the index points from the last saved version Save your work while indexing on a regular basis with Save rda 4 x ay 5 Click Add to enter a new index point ER Enter a name for the
55. test version You can now verify this by using Help menu Update option in Marratech 2 Run the Marratech installer program and follow the simple installation instructions Step 3 Running Marratech the first time From the Start menu select Programs and the Marratech program group From there choose the Marratech program icon The first time you use Marratech the Startup Wizard will appear Fill in your identity and contact information Choose the internet connection speed that best matches your own a Video If you have a web camera connected this step will help you test it Click Preview to see a test picture of you camera Click Source to access the lighting and color settings for your camera source Close b Bookmarked servers To join an web meeting with Marratech you need to access a Marratech Manager server In this step if you know your server s name and web address or IP Number add it here for example http www myserver com 8000 Click Add to confirm The server you have added will now show up in the Viewer s list of available server s in the Marratech client Hint Marratech s public servers are added by default and can be used for general testing purposes c Voice settings This step is very important as it will affect how you are heard and how you hear others This has a big impact on the overall user experience Cuppa Dai ai Veo Aud First choose what sound devices to use Be sure to
56. the audio quality problem read the next tip to lower your video bandwidth speed If not one of the participants may have an inadequate computer or a very slow network connections Have different participants use the microphone buttons at different times to help identify where the issue is 3 Lower your video bandwidth Requested Bandwidth 48 kbps Try lowering the maximum amount of bandwidth assigned Options Video on the Tools menu under e Preferences Video on a Mac Have the others do this as well Se 4 Decrease your video image quality Image Quality 7 You can also decrease the image quality to gain a slightly better refresh rate even though you just lowered the grssmrrssrsrnrsririrusrnrnrersnrnunrnnnenennjenenrn maximum video bandwidth lg 5 Look at the networks statistics Remote statistics There are also a number of functions to more precisely determine packet loss etc in the Information window that is accessible by pressing the button in the private window Packet loss 0 0 Total packet loss 301 Last Report arrived 2001 05 03 12 59 26 To get complete network statistics to send to your IT support open the Viewer and type info in the address location followed by enter Simply copy paste all of this information if you need to communicate with your support organisation Firewall Guide Marratech E meetings normally work fine with the default settings on the smaller firewalls designed for
57. the mouse button on a thumbnail in the Participants module The size and update speed of the Participant s video thumbnails can be set from the Options menu item under the Tools menu and select the Participants tab The Private Window The Marratech client has a powerful one to one function that can be used to send audio and text messages Cha to a single recipient The private window can be opened by right clicking a user or using the Private P button Talk to the other party by using the Phone button If you wish to mute the audio from the other participants you can press the Mute Public Audio button This new feature is useful for having a private conversation during an ongoing meeting If the participant s name is in blue then the person you are talking with is also sending private audio while red indicates the use of normal public audio everyone in the meeting can hear 10 14 Rikard Peter do you have a minute 10 14 Peter Sure Peter Pames i OBO To learn more about sending text messages consult the Chat chapter The Chat The Chat is a handy tool used for text based conversations Write what you would like to say to the whole group and press lt enter gt or press the Send button The Chat module is useful when you do not want to use audio during a presentation or lecture for instance It is also useful for getting people s attention Use the Chat to moderate large meetings You will find the C
58. the quality of your own image you can choose to raise your bandwidth and your image quality Marratech menu Preferences Video panel The maximum bandwidth setting is controlled by the configuration of the e meeting room you have entered The image quality setting affects the sharpness of the image higher image quality will give slower video updates lower image quality will give a faster image Use the Whiteboard A picture is worth a million words Use the whiteboard to explain sketch and present Write an agenda l vk OTOoNN Take meeting minutes Import pictures PDF documents i Text typing WB Document s 30 Save S Text Document s Save Page OS image s PDF Document Import gt Print Page P Page Setup Print Page Page Setup Print Page Copy paste directly from Safari MS Excel or your favorite application Use the pointer and the marker actively to stress important information Hold a private discussion Press the P button next to your colleague s name to chat and talk privately to him or her Add your favorite server To add a new server to the Viewer s bookmarks page simply add it to your bookmarks To do this switch to the Viewer by clikcing on the globe button on the lower left icon From the Slides menu select Edit Bookmarks Write in an easy to remember name and the exact location of your server in the URL field Press the Add button to add it to your list and OK t
59. top sending the Shared Desktop rectangles contents The Play button will start sending the Shared Desktop rectangles contents The Eject button will halt application sharing and return you to the full Marratech interface Hint you can resize the Shared Desktop rectangle to match your needs Allow control a a a a rn E Peer EEEE Tone re edt a a ot Cie amp Allow control lt NoBody gt The participant you have given control to will now be able to click the steering wheel icon in the Whiteboard s m paan button bar and take control of the Shared Desktop area E 7 E To give control of your Shared Desktop are to another participant select him or her from the Allow Control list ONLY GIVE CONTROL TO SOMEONE YOU TRUST Allowing someone to control your computer has serious implications Never leave your computer unattended when allowing control I Switch back to lt Nobody gt Stop or Eject to stop the application sharing s remote control feature Special considerations Application Sharing requires bandwidth If you are using it frequently be sure to use an e meeting room in which the Whiteboard media is configured for higher bandwidth limits Using Application Sharing on an Internet connection with low upload speed will of course lead to worsened quality in the audio and video Application Sharing requires more resources You may notice that it uses more processor power than the traditional scre
60. ur computer Avoid using powered or unpowered USB hubs Options The Push To Talk function will make your right mouse button Or CTRL click on Mac OS X activate the microphone over any region belonging to Marratech This is good for giving short quick comments during a meeting Walkie Talkie Mode forces the user to keep the mouse button pressed down on the microphone to talk This can be bypassed by CTRL clicking the microphone button to keep it pressed in or by disabling it altogether by unchecking the Walkie Talkie Mode box The benefits of using Walkie Talkie Mode are two fold bandwidth savings are significant and the Video Follows Audio option will work as it should The Audio Loopback feature will playback i e make you hear all the audio you send from your microphone This feature is useful when making a recording and wanting to be sure your audio levels are correct This feature is disabled every time you restart the application Testing your audio The Audio Options panel offers the possibility to test your audio playback and recording The test button situated in the Options Preferences will bring up a window that lets you do the following Record button The red circle button will let you speak a short sentence and record it Play button The green arrow button will let you hear what you have just recorded and repeat it until you press stop Stop button The black square will stop the repeating playback Marratech button Th
61. utton should be pressed by default It lets you hear the others speak Unpress it to mute all the other participants co speaking To the right of the audio and video buttons you will find a slider to raise and lower other people s volumes If you have a web camera press the Camera button to be seen by all other participants in the e meeting room ER f Unpressing the camera button will freeze your image for up to 90 seconds but will not transmit any new images After 90 seconds your frozen image will disappear Marratech has a list of recommended headsets microphones and conference room setups on its web server and strongly recommends consulting this list Locking a meeting room Locking an meeting room requires moderator priveleges If this is not the case these menu alternatives are grayed out Talk to your system administrator Once all participants have joined your meeting simply lock the door behind you You can even disconnect an unwanted user from an meeting room Use Access Control Lock Room on the Tools menu when all participants has joined the room on the Window menu under Mac OS X A check mark indicates that the room is locked The link for the room is disabled and the word Locked is added Options Security Access Control P Kick User Kick User Public rooms 4Amber Basic DSL Cable o Beryl Basic DSL Cable locked 4 Crystal Basic DSL Cable Uncheck the Lock Room menu alternati
62. ve to unlock the room if a participant leaves the room and needs to get back in again The room is automatically unlocked when the last participant leaves the room after a meeting To disconnect a participant use Access Control Kick User on the Tools menu and select who you would like to disconnect Window menu under Mac OS X The disconnected user will be presented with a dialog box showing who has disconnected him or her If you are connected to a Marratech Manager 3 0 server both of these features are directly available from the viewer s welcome page To open this page 1 Select the viewer from the Whiteboard Viewer selector button a LZ oe J xe If you are a moderator lock and kick functionality is aslo available from the Manager s welcome page 2 Press the Star icon to open the welcome page Options Security Access Control Lock Room Left Amber Basic DSL Cable X J Yau have been forced to leave by rikard en onox Be Marratech MARRATECH Logged in as Corridor serge See Lock status UNLOCKED _ Invitation Administration Include the following text in an e mail to 1 This is a link to enter the e meet 7 gt pop gt g ae Dial out The Whiteboard The Whiteboard is ideal for sharing and commenting documents and drawings taking meeting minutes scribbling and sketching etc It supports multiple pages which in turn can be used simultaneously by several
63. vers To join an web meeting with Marratech you need to access a Marratech Manager server In this step if you know your server s name and web address or IP Number add it here for example http www myserver com 8000 Click Add to confirm The server you have added will now show up in the Viewer s list of available server s in the Marratech client Marratech s public servers are added by default and can be used for general testing purposes c Voice settings This step is very important as it will affect how you are heard and how you hear others This has a big impact on the m overall user experience Ch Output Device Mic USE audio system Input volume Fai input Device iMic USB audio system First choose what sound devices to use Be sure to choose your USB headset the Griffin iMic or the built in device if you are using headphones Finally set the volume level for what you hear Marratech now has automatic input volume control meaning it will adjust your volume level for your microphone automatically d Recording Simply choose a location where you wish to store your recordings on your computer Quick Steps to Joining an E meeting 1 Double click the Marratech icon from your Applications folder 2 From the Viewer click on the appropriate server s web site or enter the web address manually for example http emeetingportal com 3 Enter your username and password if necessary 4 Choose the appropriate web
64. ystem patches you will often notice increased speed and stability Running Windows Update On Windows or System Update on Mac frequently is recommended 3 Your processor speed settings Be sure your processor is at maximum speed Newer computers may have a battery save mode or power conservation mode that reduces your system s performance 4 Limit your Participants Refresh rate Update Speed aoe O Medium O High Using the Low Update Rate option for the Participants module saves processor power Video Size mall Medium Large 5 Limit Capture Frame Rate Limit Capture Frame Rate The frame rate for the video capture can also be limited to lower the CPU load This will save a lot of CPU on slower Macs se sca 6 Limit your video display frame rate W Rendering Frame Rate Limiting the amount of video being displayed in Marratech is also a good way of saving CPU resources Enabling Limit Rendering Frame Rate will limit the amount of video displayed and thus relieve computer resources 7 Disable the Lip Synch option Ue The Lip Synch functionality can also be disabled to save CPU resources Mu ae 8 Disable resize video Expert Mode only Resizable Window Another video related feature that can cause higher CPU load is the Resizable Window function Tools Options Video Some machines performance may suffer when the Resizable Window option is active Deselect this to save on CPU power The Lip Synch functionality can also raise the C

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