RIPE-631 IPv6 Troubleshooting for Residential ISP Helpdesks
Contents
1. al All addresses start with ISP allocated IPv6 space All addresses start with fc or fd All addresses start with 2002 All addresses start with 2001 0 One or more addresses start with 2001 db8 or 2005 123 456 789 Any other single address Multiple addresses At least one does not belong to the customer s IPv6 address space Multiple addresses none match our customer IPv6 address space but at least one address starts with 2001 0 or 2002 Still here Network problem gt Escalate gt WAN LAN Check the router ULA Disable 6to4 ehttp support microsoft com kb 929852 Disable Teredo ehttp support microsoft com kb 929852 A FG Pict NAET Firmware upgrade FH Pipe Beg FRAAI R E NS E Hi Pirie gt OA Peers LA RUSSE PS DEDEARCOLH JIPve HE TS The device may have trouble determining which address to use Source address selection problem Network problem Escalate f FHTunnel fr rfe echt REA ehttp support microsoft com kb 929852 Escalate f FHRIPE 631 ERAS ES baht WZ RAZA P A FAgsaxczc PrEISPROSSZZIPveRdER gt Bs XE BJIPV6ZS 5 Al All GRE RIPE 631 F 8a 48 FH BJ Pes he SS RU LT gt E2. Template RIPE 631 Z2 TREE FH Pe ae IP v6 Pes he E HA A Mh HR AR gt 1ETIBERE MU dae 2 56 Ed D T EE aa RIPE 631 ER 38 Ap n e A ETT ze SGH EACE nsum F PPE ar your life 21 ime Chunghwa Telecom SIRE Sy E 2 Ker esS Your life
3. DS PEAT 4 Fe A Reser ISP HINET Data Communication Business Group TW ARRA E c Pv4 ER SES eX H T CISPO HINET Data Communication Business Group TW i de Te as at E E B HN pr eL RU rug IR Vds EIP 52 Je FRE Ux IPve Hh tt IPv6 T IPv4 DNS IPv6 IPv6 IPv6 S 0 10 jj oseaitiii ARPS CRA All Sie Adil gt IPv6 only IPv4 only IPv6 IPvA f SL SE fT 388 a RI al IPv6 Your fe gt a RIPE 631 ea secon EMAAR gt fe co REAEH ER SE fF S recommended action 112 IPv4 plus IPv6 related attempts are timing out This is not a quick fix Verify the proper IPv6 address has been provisioned verify the Pv6 route is correct Broken IPv6 Check for unexpected or outdated firewalls and firewall rules Other ideas are at broken html Of all the status codes this is the one that suggests that users will have problems with many major w
4. status the IPv6 only user will have to connect to ipv6 test ipv6 com or similar mirror sites F nema terse 7775 8 X i1 PFA A BY Ae Be a WISPHHIPVEAREAPHUEARS IU e 05 i EU BB FA BY E EE IPv6 BEDA 5 BER 7J 95 Z IT helpdesks He PH FAAS Et X fo AV SIPV6NISPH A Bas BRo gam Sle FHIPv638 t All Tunnel Broker gt 6to4 Teredo gt rfn2 amp 3SIPv63S 4 al a qu HT Your fe 9 1 gt a EM RIPVE 2 ARI LE Pv6 be ee E Al Ae n http isp testipv6 com a HEPORHAWAn Hes ShRinhAan AARRE BY Ee ae THEA as fa SC a SARI A E3 BT Bea Se 2 XE FH F2 88 AIP Ve fit xE amp EH YNE i 8 Tunnel Broker IPv6 A BISPac ze IPv6 Prefix A lt PUE ca A 10 J s ARS eh S nl BE ca Xs In E f fal za Escalate Wis gt JE LA pA a AESA oJ ARGC SC DDC SMC PX SZ e Fs KB BS SEES HA SC PF i PHI 11 gt START open Troubleshoot p test ipv6 com HA DNS Connectivity NO Follow the steps for the helpdesk Code sho
5. IPv4 Good AS3462 HINET Data Communication Business Group TW IPv6 broken IPv4 address DS More information about this page including how to bookmark it fag helpdesk html If your Internet help desk asks you to mail the results url copy and paste the following URL Note that this will share your current numeric Internet Protocol address es We do not recommend posting this link on public web sites such as forums http test vV6 com index html en US ip4 SEEMS S ip6 amp a ok 2 1 amp aaaa timeout 15021 amp ds ok 200 4 amp ipv ok 2216 amp ipv6 timeout 15039 amp v6mtu timeout 15029 amp v6ns bad 2516 amp dsmtu ok 305 4 Ker es your life 15 E Fox A REDI 3 3 Test IPv6 Mirrors Test your IPv6 connectivity Share Results Contact How this test works Your browser will be instructed to reach a series of URLs The combination of successes and failures tells a story about how ready you are for when publishers start offering their For the Help Desk web sites on IPv6 Click to see Technical Info ok 0 221s using ipv4 timeout 15 0215 ok 0 2005 using ipv4 ok 0 3055 using ipv4 ok 0 221s using ipv4 Test with IPv4 DNS record Test with IPv6 DNS record Test with Dual Stack DNS record Test for Dual Stack DNS and large packet timeout 15 0395 Test IPv4 without DNS Test IPv6 without DNS Test IPv6 large packet timeout 15 0295 Test if your ISP s DNS server uses IPv6 ba
6. RIPE 631 IPv6 Troubleshooting for Residential ISP Helpdesks KEM 2015 6 SERERE E nii JS Ri nifi Rethesh your life Ma SIPV6HUSI E ASE IRI AER IPv6 9 BA A Pi tet E HA At EY SS ISP 5 IPv6 IPv6 MEGRI EAE CAIAES gt mm SARI A Des 175 25 3 TIP V6 fen Gt E RI 4 SAS SATS gt ES RISPHAR Sal ME WU E SS AYIPV6 Ae be es SEE RI 8 IZ i TET life 3 a RIPE 6312TJISPZ Re FH P 55 EL BJIPvORRS ae o ee de EE E AY De SE SA de lg Ae BE 78 73 R IPv6 Troubleshooting for Residential ISP Helpdesks Using test ipv6 com G oman FP 54 4 a 2015562 AX AS RIPE 6311E XC c FF i IPv6 zl k BITime Warner Comcast Yahoo 282855 iS Y 4B J Jan or is from go6 si a Eit HPR IRPO Gt S RI AS h http isp testipv6 com BRERIPUSEERBS TZS RA SG SR DA PILER B SE ES ISP Og there PRA o MA 6 11 3p ism E e Ra 5 test v6 com eb BSS 0 2 BSRASS 5 FH Internet Explorer 5 FH Internet Explorer WR IPv6 m n IPv6 iE T LI MM CO NN e IPv4 thik
7. d 0 2515 Find Pv4 Service Provider ok 0 227s using ipv4 ASN 3462 timeout 15 038s 16 Find IPv6 Service Provider AKefkesS Your hf CEILI tires O ooo C O eS BRE Help desk code 112 1 HWG Modem A FH Pax isi abet Bal it HY te aR OZ 2 WERAFHPzEG GFBZEIPV6 ABA A p ib 3 hao AA Pax fa HGW modem z amp xz TEIPv6 Firmware 4 FHFSIPvefuil TUBUSFBZHISEHsS 7L EIZ RISE fe80 1 PUE ee WAN IPv6 AWAN E AIPvefui ELANI E 8 Ej nx fa SC IFR BERR ed es AWAN RES fS EzLANIRHS ES BIRR hl EREE fS LANZT IZE S H SIPv6 prefix RA DHCPv6 IPv6 LAN prefixz Ath cn om i HERBE aia 18 SHARA 2 2 4 B EHERTETHALANIRAS ES Fie Wales HBA nx a XE EE de Es UH Aas PIT Jie 3 HJ Rx AE Static addressing 5 RRA BRATS Hl osaafH Vm 19 IPv6 B ifconfig Win ifconfig grep inet6 IPv6
8. eb sites today due to timeouts with IPv6 You can remember this code as the Emergency number for many parts of the world much like America s 911 4 IPv4 only Provision working IPv6 to the user ensure the user has a modern home router and a modern operating system Note that Teredo might have been detected but if it was we found that it was not used for normal named web sites only for raw IPv6 address connections 4t IPv4 plus Teredo Provision working IPv6 to the user ensure the user has a modern home router and a modern operating system Teredo will be ignored when a useful IPv6 service is found 46 Pv4 IPv6 Rejoice 46t IDual Stack This is not necesarily an error Make sure that the ISP mentioned for both IPv4 and IPv6 look reasonable Possible Tunnel 624 6to4 Provision working IPv6 to the user ensure the user has a modern home router and a modern operating system 6to4 will be ignored when a useful IPv6 service is found 64 NAT64 This is probably not an error We found IPv6 to work fine but we found IPv4 only works with named urls and not raw numbers This may break a few applications like Skype but otherwise IPv4 mostly works 64t NAT64 Possible IA cross between 64 and 46t above NAT64 is in use and the ISP is possibly different for IPv4 vs IPv6 Check the ISP names for sensible Tunnel 6 values IPv6 only This is expected in some lab and experimental setups only Note that to reach this
9. wn on the webpage Non v6 specific connectivity issue Escalate 1 2 T B lih gt Troubleshoot DNS Connectivity ttp ipv6 testv6 com helpdes v6 only Open Follow the steps for the dn on the webpage Non v6 specific connectivity issue Escalate 1 3 2B ZR Hl al ip 5 1 3 a IPv4 IPv6 Internet Summary Share Results Contact For the Help Desk Your Pv4 address on the public Internet appears to be SEEE Your Internet Service Provider ISP appears to be HINET Data Communication Business Group TW No IPv6 address detected more info Good news Your current configuration will continue to work as web sites enable IPv6 When a publisher offers both Pv4 and IPv6 your browser appears to be happy to take the Pv4 site without delay Connections to IPv6 only sites are timing out Any web site that is IPv6 only will appear to be down to you Your DNS server possibly run by your ISF appears to have no access to the IPv6 Internet or is not configured to use it This may in the future restrict your ability to reach IPv6 only sites more info Your readiness score 1 0 for your IPv6 stability and readiness when publishers are forced to go Pv6 only J H tit c 14 5 2B ZR FH al E B 5 IE For the Help Desk Your Internet help desk may ask you for the information below Help desk code 112 IPv4 plus Broken IPv6
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