Troubleshooting Access Control Issues
Contents
1. power outage e For GV AS100 400 a low battery message will appear in the event log when the internal battery is running low You can replace the mercury battery on your own It is recommended to use CR2032 mercury battery e For all other GV AS Controller models the local time on the controller s Web interface will be reverted back to 1999 12 31 if the battery runs out When you see the controller year shown as 1999 or 2000 disconnect the controller from power and reconnect it to power If the year is still shown as 1999 or 2000 the controller battery is out of power When this occurs connect a backup battery and maintain connection between GV ASManager and the controller at all times in order to synchronize date and time with GV ASManager e GeoUision 3 Information Needed for Technical Support Please provide a copy of the following folder Access Control ASManager ASRes Please provide a photo of the controller s hardware setup2. Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y o FM Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y o GeoVision 2 1 2 2 2 3 Troubleshooting Steps Check the connection between ASManager and the controller Make sure the controller s IP address hardware ID port 3DES crypto key user name and password on the controller s Web interface match the settings configured on GV ASManager Make sure the GV ASManager PC and the controller are in the same domain For example the same LAN If you are unable to ping the controller s IP address and unable to access the controller s Web interface try rebooting the controller Make sure the Ethernet cable is not damaged by replacing a new one The LED indicators on the port should be constant green light and flashing orange light If not the controller s Ethernet port may be malfunctioned In this case please contact the associated sales representative Check the connection between reader and the controller For RS 485 connection between reader and controller In the controller s Web interface make sure the settings in Extended Reader page are correct For example check the reader s barcode number or serial number and the color of the RS485 connection status Red means disconnected and green means connected For Wiegand connection between reader and controller If cards can be swiped at the reader but the card number swiped cannot be added on GV ASManager check the Wieg
3. and connection to make sure the DO and D1 wires are connected correctly Check the reader Reader does not power up Make sure the power is connected properly Reader does not beep when a card is swiped Check if the reader s LED light changes to green when a card is swiped Reboot the reader and try swiping the card again to see if the reader beeps Reader is unable to detect cards or tags Check if the reader s LED light changes to blue when the card or tag is swiped If yes please check and make sure the reader s power input is within specification DC 7 5V DC 12V Make sure the swiped card or tag s frequency is compatible with the reader s frequency For example GV R1352 s frequency is 13 56 Mhz so only cards and tags with 13 56 Mhz frequency are compatible 3 e GeoUision 2 4 Check the controller s output settings e Door locks immediately after card is swiped Make sure the door sensor s NO NC is configured correctly under the Input Setting page in controller s Web interface e Sometimes door does not open when card is swiped Make sure the controller s output relay pin is working normally when card is swiped If not the relay might be physically damaged In this case please contact the associated sales representative 2 5 Check the controller s internal battery If the door does not open when card is swiped make sure the controller s internal battery is not out of power especially after a prolonged
4. cC GeoUision FAQ Troubleshooting Access Control Issues Article ID GV4 14 06 16 t Release Date 06 16 2014 Applied to GV ASManager GV AS Controller GV Reader Summary When you encounter problems with GV ASManager GV AS Controllers or GV Readers follow the Troubleshooting Flowchart below to identify the problem and then refer to Troubleshooting Steps to solve the problem If the problem persists please provide the information listed on the last page to the technical support e GeoUision Troubleshooting Flowchart OO da a a o Cd a a ee o ee a oe aS o _ S a IO aS ae a a E E a o ae o o rrr Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y
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