TLink User's Manual
Contents
1. Add a Contact SX Add a Contact Enter the Skype Name or telephone number you wish to add echo123 Ex mike1234 or 12125551212 Allow this user to see when you are online Search for people if you don t know their Skype Name Import Contacts from your addressbook Status When Echo123 is added click on the chat button as shown below S Skype Request Authorization from Echo Test Service echo1 23 XS Request Authorization from Echo Test Service echo123 Send a message to Echo Test Service echo123 Please allow me to see when you are online What would you like to do G Request authorization to see his her status and allow this user to see when I am online Request authorization to see his her status but do not allow this user to see when I am online Echo Test Service echo123 will see this message when your request is sent 21 ARTECH You will see the following chat screen and you should enter callme and press the Enter key on your keyboard Echo Test Service Pending Authorization Skype Chat BAR 9 Add PI Topic Q Quit ha ll F Hide Users Echo Test Service O gt z Leor Brenman E Edit my profile Historyon Q Y Emoticons Within 10 20 seconds you should see the following screen 22 ARTECH and the telephone connected to the SkyGate adapter should ring Pick up the handset and follow the instructions The Echo Test Service will ask yo2. Tol Bypass Pin number fi 234 ARTECH TLink Personal VolP Gateway Beta gt TLink Agent Confiquration General Call Forwarding When you call into your telephone line you will hear a beep Cal Fouad Settings gt YalP Ta Phone Line Enable Cal Forward Enable Tol Bypass Ringe Before Forwarding Number To Dial 16175551212 Phone Line To YalP Enable Cal Forward Enable Tall Bypass Rings Before Forwarding Number To Dial Tol Bypass ARTECH TLink Personal VolP Gateway Beta 37 ARTECH Enter the pin code followed by the button and then enter the Skype speed dial e g 77 or the SkypeOut telephone number e g 00 country code telephone number followed by the button In order perform toll bypass on an incoming Skype call enable Toll Bypass in the VoIP to Phone Line section When you Skype into the SkyGate adaptor you will hear a beep Enter the pin code followed by the button and then enter the telephone number you want to dial on the PSTN line followed by the key As you can see in the screenshot above when forwarding is enabled the driver will disable the computer s ability to go to standby mode When the computer tries to go into a standby mode you will see the following popup TlinkAgent If the computer goes to sleep then toll bypass will not work To turn this feature off uncheck the Disable Stan
3. key 25 ARTECH Setting Up Skype Speed Dial This section describes how to setup speed dials in Skype This is required in order to use a SkyGate connected handset to dial to a Skype contact It is not required for making SkypeOut calls using a SkyGate connected handset Step 1 Right click on the desired contact as shown below and select Assign Speed Dial S Skype username E File View Tools Call Help 0 0go Dial Q Call List start amp Contacts vw Skype Contacts 14 47 sa John Doe Call This Contact Q start Chat Send Contacts By Send File ale gt view Profile Rename Assign Speed Dial om Remove From Contacts 8 Block This User G Q Q Ko Q v Q Q a View Chat History CE View Call List OG Tyv Away 1 834 956 Users Online 26 ARTECH Step 2 Enter the desired speed dial number e g 22 as shown below and press the OK button AEH ley S Skype s QOuGQKH gt Dial call List amp Contacts v Skype Contacts 13 47 gt Tyv Away 1 882 204 Users Online 27 ARTECH Step 3 You will now see an indication that the Skype contact has a speed dial associated with them as shown below File view Tools Call Help Dial ED Call List Start amp Contacts C v K Q Q Q G Q Q Q Yv Away 1 884 734 Users Online
4. 28 ARTECH Switching Between VolP and Regular Calls While on a regular phone call you may receive a Skype call or while on a Skype call you may receive a regular call The SkyGate adapter will indicate an incoming call with an audible tone and you can switch between the two and back and forth by pressing 1 While on a regular phone call if you receive a Skype call you can see the Skype username on your telephone if it has alphanumeric CLID display Conference Call Between VoIP and Regular Calls While on a regular phone call you may receive a Skype call or while on a Skype call you may receive a regular call The SkyGate adapter will indicate an incoming call with an audible tone and you can conference in the additional caller by pressing 2 3 Way Calling During an active Skype call the user may press 1 to put current Skype call on hold and get a PSTN dial tone to establish a PSTN call You may then e Press 1 to switch between active calls keeping current call on hold e Press to terminate current call and switch to call on hold e Press 2 to conference the calls together Forwarding Calls The SkyGate adapter can be configured to forward incoming Skype calls to another telephone number such as your mobile phone It can also forward incoming telephone calls to a Skype or SkypeOut call Right click on the Skype 29 ARTECH Agent green telephone in the Windows S
5. drive to install SkyGate software from the supplied CD ROM Note that the SkyGate Adaptor must be connected directly to the PC USB port or to an AC Powered USB hub It CANNOT be installed on a bus powered USB hub ARTECH SkyGate Installation DO NOT CONNECT THE SKYGATE ADAPTER TO BY YOUR COMPUTER UNTIL INSTRUCTED TO DO SO BY THE SKYGATE INSTALLATION WIZARD The following instructions will guide you to through the process of installing the SkyGate USB VoIP Adaptor The installation procedure is to Install Skype step 1 below Start the SkyGate SW installation step 2 below Plug in the SkyGate adapter WHEN INSTRUCTED TO DO SO step 2 below Verify the installation is OK step 3 below Connect a telephone handset to the SkyGate adapter step 4 below Connect the SkyGate adapter to the wall jack step 5 below Note that this is optional and only required for the forwarding and conferencing features Use your SkyGate adapter to make and receive Skype calls The detailed instructions follow ARTECH STEP 1 If Skype is not already installed on your computer visit http www skype com and follow the instructions there to install Skype Verify that Skype is working before installing the SkyGate adapter STEP 2 Insert the supplied CD ROM into your PC CD ROM drive The installation should start automatically If not open the installation folder on the CD ROM and double click on the setup exe program as sho
6. e g 77 associated with the Skype User without the key as shown above or enter the SkypeOut number e g 0016175551212 33 ARTECH Toll Bypass Toll bypass is similar to forwarding except the incoming caller hears a beep enters a password and then dials out an arbitrary number instead of fixed forwarding as described in the previous section There are two common scenarios for this You can call in from your mobile phone to the computer that the SkyGate adaptor is connected to and make a low cost SkypeOut international call This is useful if you are in the same geographical location as SkyGate and want to make international calls The second common scenario is you Skype to the computer that the SkyGate adaptor is connected to and make a low cost local call over the PSTN line This is useful if you are traveling abroad and want to make a low cost local call in the geographical location that the SkyGate adaptor is in Right click on the Skype Agent green telephone in the Windows System Tray and select configure as shown below About 34 ARTECH You will see the SkyGate configuration screen as shown below gt unk Agent Configure gt General Call Forwarding M General setings Intiate YolP Cal Restore Defalis Send Key Call Wating Sequence Conleience Key Sequence ARTECH TLink Personal VoIP Gateway Belal Press the Call Forwarding tab to see the Call Forwarding
7. is being initiated Bye I When the SkyGate agent is not running there is no phone in the system tray SkyGate Adaptor LEDs The SkyGate adaptor typically has 3 LEDs as illustrated below Note that the colors or number of LEDs on your SkyGate may be different VoIP PSTN POWER When the SkyGate adapter is installed and the software is installed properly then the power LED will be lit red indicating the SkyGate adaptor is receiving power e The PSTN LED indicates a PSTN call e The VoIP LED indicates a VoIP call 19 ARTECH Testing SkyGate Skype provides a useful feature to test your connection It is called Echo123 If you send callme in a chat with echo123 the echo123 service will call you and let you leave a message which will be played back to you This will help you verify that the SkyGate adapter SkyGate driver and the telephone are all connected and installed properly Add Echo123 to your Skype contact list from the Skype Tools menu gt Add to Contact List entry as shown below S Skype 53 File e OOS Add a Contact L K D Import Contacts Send Contacts Manage Blocked Users Chat _ Recent Chats Create Conference Clear Call List Select Language Edit Skype Language File i Export Contacts to vCard File Import Contacts from vCard File Goto My Account Page Share Skype with a Friend Options 2 175 771 Users Online 20 ARTECH S Skype
8. press these keys to get a VoIP dial tone You can now dial a SkypeOut call or a Skype speed dial call from your telephone handset The Send Key press this key following the phone number or speed dial number when making a VoIP call The Call Waiting Sequence press these keys during a call to switch between a VoIP and regular call For example to switch from a regular telephone call to an incoming Skype call or to switch from a Skype call to an incoming regular phone call The Conference Key Sequence while on a Skype call and you receive a regular call or while on a regular call and you receive a Skype call press these keys conference together the two calls The Set Phone Type selects which softohone you would like to work with Press the Restore Defaults button if you want to restore all sequences to their factory shipped settings Disabling SkyGate In order to disable SkyGate right click on the SkyGate agent in the system tray and select Exit as shown below You can now disconnect the SkyGate adapter from the PC 44 Al TECH Uninstall In order to uninstall the SkyGate adapter click on the uninstall utility in the SkyGate program group accessed from the Start button gt All Programs gt ARTECH gt SkyGate gt Uninstall Uninstall When the uninstall indicator disappears the un installation is complete Installing a New Version When you install a new version of SkyGate softw
9. ARTECH AD200 USB Voip Adaptor okyGate User s Manual ARTECH Contents NA 1 Package ContentsS rrrnnrrnnrrrnnrrnnnnnnnvvnnnrrnnnnnnnsvnnnnrnnnnn 2 Requirements rrrrnrnrnrnnnnvvvnnrnvnvnnrnrnvnnrnrnnnnnnrnnnnnsennnnnee 3 Enabling SKYGATE EEE EE 16 SK OAS SA ee 18 SkyGate Adaptor LEDS rrrornnnrnnrvrnrrrnnnnrrnvernrrnnnnnnnnrr 19 Testing SkyGate rmmrrrrrrnnnrrovvrrrrrnnnnnrrornnnrrnnnnnnnsrnnnnn 20 Making and Receiving Calls rrrnrnnnrrnnnnnnnnvrnnnrnnnnr 25 Switching Between VoIP and Regular Calls 29 Conference Call Between VoIP and Regular Calls 29 3 Way Calling rrroonnrrnnoonnrrnnnnnnnnnrnnnrrnnnnnrnsvnnnnrnnnnsnnnee 29 Forwarding GC alll susecnactieesesetehccu n 29 TON BY DASS sarcir a 34 Toll Bypass Call Forward cccccceessseeeeeeeeeeeeees 39 Skype VOICEMAIL c ce cseseseeeceesseccseseeeeeeessceseseeeeens 39 FOC ONG EEE 41 Changing the Default Settings rrrrnnrrrrrerrrrrnnnnnnnr 43 Disabling SkyGate rrrnrrrnrrrnrrrnnnnrnnvonnrrnnnnnnnnvnnnnrnnnnn 44 Ga Tell E EET EE E E E 45 Installing a New Version rnrnvnrnnrrvvrnnnnvnrnnrrenrnnrernnnn 45 Troubleshooting orrnnnnrrrnrnnnnnrvnnrnnnnrennrnnnnnsnnnnnnsnsenn 46 Troubleshooting csswitaciccsesavestossasecanctsesarenseresanesieesevecaves 47 COMMON Fix NE 48 Wrong Device Installed rrrrnnnrnnrnnnrvrrnnnnennnnnrennnnnnen 48 ARTECH Welcome The SkyGate U
10. SB VolP Adaptor is an exciting new device that let s you make and receive Skype calls using your standard telephone handset After you follow the simple installation you will be able to do the following 1 2 3 Continue to make and receive regular calls as you normally do Make and receive Skype calls using your standard telephone Forward Skype calls to your mobile phone Make Skype calls from your mobile phone even when you are away from your computer Switch between a Skype call and a regular phone call Please view the readme txt that is installed with the SkyGate driver It lists any known issues that may exist ARTECH Package Contents The SkyGate USB VoIP Adaptor package includes the following 1 AD200 USB VoIP Adaptor 2 USB Cable 3 Telephone Cable 4 CD ROM 5 Main Unit Stand 6 User s manual ARTECH Requirements In order to install the SkyGate USB VoIP Adaptor you will need the following SkyGate Adaptor 1 2 3 4 Telephone regular telephone cordless phone DECT USB cable RJ11 cable phone Telephone service for conf call 3 way calling and forwarding features Broadband internet service is recommended PC with the following minimum specifications Pentium 400MHz or equivalent Windows 2000 or XP Available USB port 1 0 1 1 or 2 0 Skype version 1 1 079 or higher www skype com must be installed 128MB RAM 10MB available hard disk space CD ROM
11. are at the 45 ARTECH end you will see a slightly different Skype warning message as shown below Select Allow this program to use Skype and press OK as shown below Q Another program wants to use Skype WARNING A changed program is trying to access Skype What would you like to do Name TLINKAGENT EXE Allow this program to use Skype Allow this program to use Skype but ask again in the Future O Do not allow this program to use Skype What does this mean 46 ARTECH Troubleshooting The first step in troubleshooting is to read the readme txt that appears in the SkyGate program group It contains a list of known issues for the current SkyGate driver version To find out the driver version right click on the SkyGate Agent green telephone in the system tray and select About Configure Exit About TLinkAgent SS Link Personal YolP Gatewa Copyright C 2005 Version 1 05 03 Smart Link Ltd w sMAlink com 47 Al TECH Common Fix If SkyGate was working OK and suddenly stops working properly e g stops responding to incoming rings or you cannot get a VoIP dialtone try the following Quit the SkyGate Agent right click on the green telephone in the System Tray and select Quit Quit the Skype application Unplug the SkyGate adaptor Wait 30 seconds Plug in the SkyGate adaptor Start Skype Start the SkyGate Agent Wrong Device Installed If you insert the SkyGate adap
12. ce 9 If your hardware came with an installation CD lt 6 or floppy disk insert it now What do you want the wizard to do Install from a list or specific location Advanced Click Next to continue lt Back ne Cancel T Select nstall the software automatically Recommended and press the Next button ARTECH The installation will continue and you will see the following screen Found New Hardware Wizard Please wait while the wizard installs the software TLink USB VolP Adaptor Lance When you see the following screen press the Finish button ARTECH Found New Hardware Wizard Completing the An New Hardware he wizard has finished installing the software for TLink USB VolP Adaptor Click Finish to close the wizard lt Back Then you will see the following Windows New Hardware Found Wizard screen Found New Hardware Wizard Welcome to the Found New ya Biase Hardware Wizard G This wizard helps you install software for VolP Audio Device If your hardware came with an installation CD ES or floppy disk insert it now What do you want the wizard to do c Install from list or specific location er eg Click Next to continue te en a 10 ARTECH Select Install the software automatically Recommended and press the Next button The installation will con
13. close the wizard Cancel 13 ARTECH STEP 3 When the installation completes you should see the following message appear near your system tray and a new telephone icon circled in red below in your system tray as shown below The telephone icon indicates that the SkyGate software is installed and running and that you can start making calls via Skype and the SkyGate adapter i Found New Hardware Your new hardware is installed and ready to use You will see a new program group named SkyGate accessed from the Start button gt All Programs as shown below ARTECH STEP 4 Connect a standard telephone handset to the SkyGate phone jack using a telephone cable as shown below STEP 5 Connect a telephone cable between the SkyGate line jack and a wall jack as shown below Note that this is only required for making regular phone calls or for forwarding Skype calls to your mobile or other off site phone or for toll bypass applications ARTECH i L PSTN You final configuration should resemble the following PHONE Enabling skyGate In order to use SkyGate and it s features 1 the SkyGate adapter must be plugged into the PC 2 a telephone handset must be plugged into the SkyGate adapter 3 the SkyGate adapter must be connected to the telephone wall jack and 4 the SkyGate agent must be running see green telephone in the Windows System Tray 16 ARTECH note 1 this is only req
14. dard telephone calls as you used without any change To make a standard phone call just pick up the handset and dial as you normally would To answer receive a standard phone call just pick up the handset when the phone rings When you receive an incoming Skype call the handset connected to the SkyGate adapter will ring If you handset supports Alohanumeric Caller ID then the Skype username will be displayed on the handset s screen where the standard caller ID information is displayed To answer the call just pick up the handset and speak as you normally would To end the call simply hang up the handset as you normally would If you have SkypeOut you can use the SkyGate connected handset to make SkypeOut calls by picking up the handset pressing to indicate to the SkyGate adapter that this is not a standard call but a Skype call dialing as per the SkypeOut recommended dialing sequence 00 country code telephone number e g 001 617 555 1212 and pressing the asterisk key In order to make a call to a Skype contact you will need to use the Skype program to assign a speed dial as described in the next section to each person you would like to call from the SkyGate connected handset Then simply pick up the handset press to indicate to the SkyGate adapter that this is not a standard call but a Skype call you will hear a new dial tone press the speed dial number e g 22 and then press the asterisk
15. dby Hibernate check box 38 ARTECH Toll Bypass Call Forward If you enable both toll bypass and call forward then the call forward number will only be dialed if you do not enter your pin code within 5 seconds Skype Voicemail With TLink active the attached telephone handset can be used to check for and listen to your Skype voicemail When you have a new Skype voicemail that you have not listened to you will hear an intermittent beep in the VoIP dial tone If you have no new voicemail i e either no voicemail or voicemail that you have already listened to the standard VoIP dial tone will be heard You can access your voice mail only when there is no call in progress In order to access your voicemail 1 Pick up the attached telephone handset 2 Press to get VoIP dial tone 3 If anew Skype voice message exists the VoIP dial tone will have an intermittent beep 4 Press to access voice mail mode 5 Once in voice mail mode the first message is played automatically 6 At the end of each message a trailing beep is played 7 At the end of the last messages a trailing beep beep beep is played 8 During the playing of current message and within 5 seconds following the end of message the you can 39 ARTECH press the 1 2 3 9 in order to perform the following actions User Action Key Repeat current message me Delete current message move to next Keep current message move to nex
16. een above controlled by pressing the record red dot and stop black square buttons e From the telephone handset controlled by pressing the 7 keys start recording and 8 keys stop recording on the telephone handset connected to TLink Automatic recording is controlled through the Call Recorder screen by selecting one of the following Inactive automatic recording is disabled Record Next Call only the next call will be recorded Record All Calls all calls will be recorded Record pass through calls forwarded calls are recorded THE RECORDER IS STORING FILES TO YOUR HARD DISK DRIVE SMART LINK IS NOT RESPONSIBLE FOR ANY ISSUES THAT ARISE FROM USING THE RECORDING FUNCTION SMART LINK IS NOT REPSONSIBLE FOR ANY LEGAL ISSUES THAT MAY ARISE FROM RECORDING PHONE CALLS 42 ARTECH Changing the Default Settings You can change the default settings for sending a call activating a Skype call switching between a Skype call and a regular call call waiting and conference calling by running the SkyGate configuration Right click on the SkyGate agent and select Configure as shown below About WoT it soto Smation General Call Forwarding Intiate VolP Call Restore Defalis E E Send Key Call Wating Sequence 4 E D r 4 Canlelence Key Sequence ARTECH TLink Personal VoIP Gateway Belal F 43 ARTECH The Initiate VoIP Call
17. f rings before the forwarding takes place as shown below Pr TLink Agent Configuration General Call Forwarding EEE Cal Foard Settings gt alP Ta Phone Lire gt Phone Line To YalP Enable Cal Forward M Enable Cal Forward Enable Toll Bypass Enable Tall Bypass Ringe Before Forwarding Ringe Before Forwarding Number To Dial 333 Number To Dial Tol Bypass Pin number 1234 ARTECH TLink Personal VolP Gatewap Beta Then select the telephone that should be dialed on the telephone line and press the Apply and or Exit button as shown below Enter the telephone exactly as you would dial it if you were to pick up a telephone directly connected to the phone line 32 ARTECH gt TLink Agent Configuration General Call Forwarding EEE Cal Fowvad Settings gt YalP Ta Phone Lire Phone Line To YalP Enable Call Forward M Enable Cal Forward a Enable Tall Bypass 5 Enable Toll Bypass i Ringe Before Forwarding 2 Rings Before Forwarding 2 v Number To Dial CED Number To Dial 77 Tol Bypass Pin number fi 234 ARTECH TLink Personal YolP Gateway Beta If you are on a PBX you may need to press a digit to get an outside line i e 9 In this case you would enter 9 16175551212 In order to forward incoming regular calls to a VoIP call such as through SkypeOut or to a Skype account enter speed dial number
18. mber as you have entered in the SkyGate Call Forwarding dialog box e If you are on a PBX make sure you have entered enough commas after the 9 for example to make sure that SkyGate waits for the dialtone before dialing the telephone number e Make sure your computer is not going into suspend sleep mode This will prevent forwarding from working 51 ARTECH Toll bypass is not working properly Make sure that a telephone cable is plugged into the TLink adaptor line jack and to the wall phone plug Make sure toll bypass is configured properly in the TLink Agent gt Configure gt Call Forwarding tab Make sure Skype version 1 3 xx or higher is used on both sides Make sure your computer is not going into suspend sleep mode This will prevent toll bypass from working 52
19. parameters as shown below Je Link Aaer ation Ce Call Forwarding gt m YalP Ta Phone Line m Phone Line To alP Enable Call Forward Enable Tol Bypass Enable Toll Bypass Ringe Before Forwarding Ringe Before Forwarding Number To Dial E Number To Dial m Tol Bypass Pin number 1234 ARTECH TLink Personal VolP Gateway Beta ARTECH In order to enable toll bypass of incoming PSTN calls change the Phone Line to VOIP settings as follows e Check the Enable Toll Bypass checkbox as shown below lt p FLink Agent Confiquraun General Call Forwarding M Cal Fone Settings gt YalP Ta Phone Line Phone Line To YalP Enable Cal Forward Enable Toll Bypass Ringe Before Forwarding Number To Dial 16175551212 Pin number jas ARTECH TLink Persona VolP Gateway Beta e Select the number of rings before the forwarding takes place as shown below Tol Bypass 36 ARTECH e Set your password and press apply as shown below LINK Agent Contiqure General Call Forwarding Cal Forward Settings gt YalP Ta Phone Line Enable Cal Forward Enable Toll Bypass r r Ringe Before Forwarding e Number To Dial farssia m Phone Line To YalP Enable Call Forward Enable Tal Bypass Rings Before Forwardng Number To Dial
20. pe is configured to use the Smart Link Audio device as it s Audio In and Audio Out Sound Device This is done as following Select Options from the Skype Tools Menu as shown below 49 ARTECH S Skype File view BEAS Call Help Add Contact Search for Skype Users Import Contacts Send Contacts Manage Blocked Users Recent Chats Bookmarked Chats Create Conference Clear Call List Select Language Edit Skype Language File Export Contacts to vCard File Import Contacts from vCard File Go to My Account Page Share Skype with a Friend Coions Gr Online 1 376 369 Users Online and then select Sound Devices as shown below 50 ARTECH S Skype Options M General Audio In Smartlink Virtual Audio Device o Privacy Audio Out Smartlink Virtual Audio Device i P Notifications Ringing windows default device C Ring PC speaker A Sound Alerts 1 Enable automating sound device settings adjustment Sound Devices Hotkeys a e Connection i Advanced i j E J Voicemail Save Cancel Check the Audio In and Audio Out list boxes and make sure Smart Link Virtual Audio device is selected Call Forwarding is not working properly e Make sure that a telephone cable is plugged into the SkyGate adaptor line jack and to the wall phone plug e Try to dial the telephone nu
21. t Delete all messages 9 If you don t enter any valid key within 5 sec after message has ended the system will behave as if you pressed 3 To exit voicemail mode press or place the attached telephone in the handset i e on hook Alternatively pressing 1 will also exit voicemail mode In either case the currently playing message will be stopped 40 ARTECH Recorder With TLink active the attached telephone handset can be used to check for and listen to your Skype voicemail The call recorder is accessed and configured through the TLink Agent Call Recorder tab as shown below T TLinkAgent Configuration Genoa Call horn Resoid rest call Hesdid al cali Reson juste tha cal You can change the default location where the recordings will be stored by pressing the button with three dots immediately to the right of the location field The folder containing the recordings can be accessed by pressing the Open Folder button With the location folder open you can access the individual recordings Recordings are named according to the following naming convention Call lt time gt lt date gt wav For example Call 15 7 2005 11 55 45 wav The wave files can be played through any application that supports wave files e g Windows Media Player 41 ARTECH Recording is controlled by two mechanisms automatic and manual Manual recording has two modes e Through the Call Recorder scr
22. ter on a Windows XP SP2 PC prior to installing the software the adapter will be incorrectly installed as a Smart Link USB Modem Simply proceed to install the SkyGate software and it will resolve the issue and install the adapter properly Softphone Version Warning If you get a Softphone Version Warning from TLink then you should upgrade your softphone to the latest version Otherwise TLink may not operate properly SkyGate does not appear to be responding to incoming calls There are several reasons why SkyGate may not function SkyGate may not work properly with some 4 wire multiline phones 48 ARTECH Make sure the SkyGate adapter is connected to the PC and SkyGate Agent is running green phone in the Windows System Tray Make sure the handset is connected to the phone jack on the SkyGate adaptor and not the line jack If the Skype application was terminated for any reason while the SkyGate agent was running you will need to exit the SkyGate agent and then restart it Some telephone handsets require a battery to be installed in order to ring If your handset supports a battery make sure there is a battery installed and that the battery is not depleted Cannot hear dial tone when I pick up the handset connected to the SkyGate adapter Check to make sure that the handset is connected to the correct jack on the SkyGate adapter Cannot hear the Skype call in telephone handset Check to make sure that Sky
23. the License Agreement is expressly prohibited and may result in civil and criminal penalties THE VENDOR AND ITS SUPPLIERS ARE WILLING TO LICENSE THIS PRODUCT TO YOU ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT BY CHECKING THE have read and agree to the terms and conditions as stated above CHECKBOX AND PRESSING THE agree BUTTON YOU AGREE TO BE BOUND BY THE FOLLOWING LICENSE AND YOU REPRESENT THAT YOU ARE AUTHORIZ TO ACCEPT THE LICENSE ON BEHALF OF YOUR EMPLOYING OR RETAININ ENTI IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE PRESS Cancel BUTT YOU WILL NOT BE ABLE TO CONTINUE THE INSTALLATION PROCESS OR USE T 4 gt ANETARE You will see the following progress bar below indicating that the installation is proceeding ARTECH Wait until you see the following popup and press the OK button TT Please Plug In your Personal YolP slig Gateway Device gt Connect the USB cable to the SkyGate adapter USB port as shown below The other end of the USB cable must be connected to a USB port on your computer as shown below or to an AC Powered USB hub The SkyGate Adapter MUST not be connected to a bus powered USB hub ARTECH You will see the following Windows New Hardware Found Wizard Found New Hardware Wizard Welcome to the Found New eS Hardware Wizard This wizard helps you install software for USB Devi
24. tinue and you will see the following screen Found New Hardware Wizard Please wait while the wizard installs the software TLink Virtual Audio Device 2 When you see the following screen press the Continue Anyway button 11 ARTECH AN The software you are installing for this hardware TLink Virtual Audio Device has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway J i When you will see the following screen select the option allow this program to use Skype and press the OK button Q Another program wants to use Skype Another program is trying to access Skype This can be a potential security risk What would you like to do Name TLinkAgent exe Allow this program to use Skype Allow this program to use Skype but ask again in the future O Do not allow this program to use Skype What does this mean 12 ARTECH When you see the following screen press the Finish button Found New Hardware Wizard The wizard has finished installing the software P TLink Virtual Audio Device Click Finish to
25. u to leave a message which will be played back immediately This will help you verify that the SkyGate adapter SkyGate driver and the telephone handset are all connected and installed properly File View Tools Call Help O SQ D s Start Contacts Dial chy Call List 9 Echo Test Service fecho123 Lo D Block Echo Test Service echo123 is Calling Go Wr amp Echo Test Service echo123 is Calling Online 23 ARTECH When the test concludes you can press OK on the following screen S Skype Request Authorization from Echo Test Service echo1 23 S amp S Request Authorization from Echo Test Service echo123 Send a message to Echo Test Service echo123 90 Please allow me to see when you are online What would you like to do Request authorization to see his her status and allow this user to see when I am online Request authorization to see his her status but do not allow this user to see when I am online Echo Test Service echo123 will see this message when your request is sent S Skype Add a Contact SX Contact was added Echo Test Service echo123 was added to your Contacts Call Echo Test Service echo123 now Send a Chat Message to Echo Test Service echo123 See profile for Echo Test Service echo123 24 ARTECH Making and Receiving Calls You can continue to use the telephone handset connected to the SkyGate adapter to make and receive stan
26. uired for making regular phone calls or for forwarding Skype calls to your mobile or other off site phone or for toll bypass applications If the SkyGate Agent is not running i e no green telephone in the system tray make sure the SkyGate adapter is connected to the PC and start the SkyGate Agent as shown below Start gt All Programs gt ARTECH gt SkyGate gt SkyGate Agent You may see the following screen select the option allow this program to use Skype and press the OK button ARTECH Q Another program wants to use Skype Mener program is trying foe Skype This can be a potential security risk What would you like to do Name TLinkAgent exe Allow this program to use Skype Allow this program to use Skype but ask again in the Future O Do not allow this program to use Skype What does this mean You should now see the SkyGate agent in the Windows System Tray as shown below 9 25 AM You are now ready to use the SkyGate Personal VolP Gateway SkyGate States When the SkyGate adapter is installed and the software is installed properly then you will see a green phone in the system tray as shown below 9 25 AM ARTECH If the SkyGate agent is running and the SkyGate adapter is removed or Skype is not running then the telephone will be red as shown below During an incoming or outgoing Skype call the telephone handset will jiggle as shown below indicating an VoIP call
27. wn below lolx File Edit View Favorites Tools Help ae Back v 3 Jo Search f Folders gt F x i 4 Address E v1 09 05 v EJ co Nome af size type __ Date Modified Setup Infor 4 5 2005 3 01 PM Text Docu 7 28 2005 2 09 PM Winzip File 7 28 2005 7 16 PM Application 7 28 2005 6 58 PM J Secu Palm Confi 6 29 2005 3 33 PM slusbvip inf Setup Infor 7 28 2005 7 16 PM E slusbvip sys System file 7 28 2005 6 46 PM Sslvad cat Security Ca 6 15 2005 10 48 AM P slvad inf Setup Infor 7 28 2005 7 16 PM E slvad sys System file 7 28 2005 6 48 PM SA slvipco dil Application 7 28 2005 6 52 PM slvipax dll Application 7 28 2005 6 51 PM E TLRecAgent sys System file 7 28 2005 6 44 PM You will see the following popup Press Yes to proceed or No to cancel Setup dx 5 Will install Personal VoIP Adaptor to your comp mild wou like to proceed ARTECH You will see the End User License Agreement Click the I have read checkbox and press the Agree button as shown below End User License Agreement x End User License Agreement This Product is protected by copyright and other intellectual property laws and treaties and is being made available solely for use by you in accordance with the following License Agreement terms and conditions Any use reproduction or redistribution of the included Software that is not in accordance with
28. ystem Tray and select configure as shown below About Configure You will see the SkyGate configuration screen as shown below gt ink a a Panal General Call Fonvaring O r General Settings Intiate Var Cal Restore Defaulls Send Key Call Wating Sequence Canlerence Key Sequence ARTECH TLink Personal VolP Gateway Bala Press the Call Forwarding tab to see the Call Forwarding parameters as shown below 30 ARTECH Tlink Asunt Configur alan Geral Col Fomvanders all Peewee Selling YaF Ta Prene Line Enable Cal Forward Erika Tell Bypari Prone Line To vor Enable Call Farsm Enable Toll Epi Rege Before Forvardrg Humea Ta Fel Ainge Balora Fowadng E Humber Ta Dial M Tol Bypam In order to forward incoming Skype calls to a telephone number such as your mobile phone change the VOIP to Phone Line settings as follows e Check the Enable Call Forward checkbox as shown below gt TLink Agent Configuration General Call Forwarding Cal Ford Settings r YalP Ta Phone Line m Phone Line To YolP Enable Call Forward Enable Tall Bypass E Enable Toll Bypass 33 Ringe Before Forwardng Rings Before Forwarding Number To Dial Number To Dial m Tol Bypass Pin number EE ARTECH TLink Personal VolP Gateway Beta mm Jer ARTECH Select the number o
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