User Manual - powercall.com.tw The ideal integration solution of
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1. 9 Administrator 10 10 11 PRONG er HT 11 P X 12 e T H 12 VG 612 0 6 cs at E 14 I OHOIS 15 Decrees eee Goeth ME MEE ME MU 16 OPERA HON pete EP 19 GALL DIREGTORY FUNCTIONS cest aded uet estote d ubl t tt 19 CONTACT WINDOW FUNCTIONS ccce nennen rrr nnn nna 21 RECEVNGA NR ETE 22 MAKING ACAL BE RR ERN 23 ADDING COMMENTS TO GALLS URE eue bobo oe 24 BECGOBDING E 26 LISTENING TO VOICE 27 EMAIL RECORDINGS IRI M NU E E DEI RN UE 28 VOICEMAIL AUTO ANSWER 30 LISTENING PON OC 31 OVERVI EW Product and system overview Powercall is a software application that works in tandem with the CTi Telephone and synchronizes with Microsoft Outlook Contacts to offer you CLI screen pops from Outlook Contacts Click to dial Telephone Call List Voice Recording Voicemail2. Contacts 8 Contacts Home Phone Current View 83 Best Customer Contact Activities Certificates By Category Company Customer E mail By Location Job title Display as c ci ammi TS Web page address n Shared Con ile as us r Bes e rs IM address J This is our top customer give your best service POWERCALL CLI 260 x Customer Best 260 Incoming Check voicemail ADDI NG THE POWER OF TELEPHONY TO OUTLOOK YOUR FAVOURI TE TASK MANAGER SYNCH WITH OUTLOOK CONTACTS CALL RECORDING VOICEMAIL CALL LIST POP UP CLICK DIALLING e MAIL VOICE RECORDINGS TABLE OF CONTENTS OVERVIEW AE nC 1 PRODUCT AND SYSTEM OVERVIEW n hoe eS ra c E eS ce ieee te 1 FEATURESU LL A 2 INSTALLATION PROCEDURE Co SE ade vn aao ea des 3 PARTS ud MMC MEX E M II ET KK o MAE E EL EE RAE JOEN ARE SALE LAN LI PM CLE 5 REQUIFCIN CIES 5 Software 5 RIEN E iA LM 5 POWERGALL BUTTON ECD DESCRIPTION 6 SOFTWARE amp PHONE
3. Total Systems Voice amp Data Grobler van Deventer Rob On this screen you can search for contacts by first name last name title number company or job title then use quick dial to dial the specific number This window can also be used to add a new contact to Outlook or edit existing contact in Outlook Settings Button Pressing this button will open up the settings menu where you can configure administrator passwords telephone settings registration voicemail settings and call recording settings Synchronize Button Pressing this button synchronizes all contact data in Outlook to Powercall Please 7 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved synchronize every time a change is made to Outlook contacts 9 Record Button Pressing this button switches automatic recording of calls ON or OFF Orange indicates ON and grey indicates OFF You can also set this in the Settings window voice recording Please make sure that all recording related parameters are correct in the Settings menu including the store path for all recorded messages see Call Directory in Settings Voicemail Button Pressing this button enables or disables voicemail When enabled Blue call will be auto answered after a preset number of rings prompting caller to leave a message Voicemail box owners can also retrieve messages remote
4. The CTi telephone connects to either a PSTN or PBX analogue telephone line It has a data port RS232 or USB converter for connection to a PC which handles all the data from phone to PC and vice versa In addition the CTi phone is directly connected to the TX microphone and Rx speaker connections on the PC s soundcard used for Voicemail telephone recording purposes and listening to recorded messages confidentially PSTN TELLINE RS232 USB to PC 4 m i to PC soundcard 1 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved FEATURES The Cti telephone and Powercall offer you the following features Synchronize with Microsoft Outlook Contacts Calling Number Identification Dual FSK DTMF for incoming calls with Outlook Contact pop up when a match is found Call Directory of each call made or received displays time and date duration of call number dialed CLI if applicable and comment Search facility on Call Directory by type of call dialed answered missed voicemail number first name last name duration date of call or comment Quick Dial one click option saves time when making outgoing calls Add text comment to specific call for easy future reference to content within the conversation Record telephone conversations with email option Voicemail auto answers and take messages when you are away from your desk Remote listening of mess
5. Email Setup It is recommended you select Outlook C Outlook as it will use the SMTP settings of outlook and automatically attach the Built In recording file s Default When using this setting make Save sure 5 T ettings are yve You can tick either of the following options to email voice recordings e Outlook Built In Default 16 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved If you use the default setting built in then you must enter the correct SMTP address i e smtp yourisp com in the Default Email Settings in this menu NOTE SMTP settings need to be supplied to you by your Internet Service Provider af Settings Job Email Setup Settinas 3 r Default Email Settings Administrator Password T destinationemail destinationisp com Call Directory Fram mwemakSwouispooza 1 Phone Connection Subject Powercall Outlook s Phone Setup SMTP smtp yeurisp com m Options Message Powercall livers up your Qutlook Contacts Register V oicemail Recording Options Email Options Email Setup C Outlook Built In All fields need to be filled in The TO Subject and Message fields can be changed at time of sending please refer to Email recordings in this manual If you select outlook then the application will use the SMTP settings in your Microsoft Outlook account used by you
6. Comments to Calls Sometimes it is necessary to add a comment or note to a specific call SO its easier to search if required It is possible to add written comments to incoming or outgoing calls as follows During a call Press the Add Comment icon on the call pop up window as indicated by the arrow 260 Customer Best 60 Outgoing 8 10 00 0 You will see the following screen 24 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Enter your written comment and press SAVE You can always view and edit this comment at a later stage by going to Calls Directory Screen and doing a search for the words in the original written comment as illustrated below Calls Phone Number Start Time End Time Comment 260 Business D hrs min 10 sec 2007 08 22 08 25 13 08 25 23 1 million order payment coming soon inm A If you now press the comment link in the Actions menu the Comment screen will show again allowing you to edit the original message 25 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved 4 Comment Jog Comment Anderson Grant New addition to original comment After a call To add a comment to a call record after the call is terminated 1 Go to Calls Directory Screen 2 Highlight the call you want to add a comment to by clickin
7. already been explained above but herewith other features in the different menus View Menu 4 Calls lees Calls Voicemail View Actions Type Contacts Phone Number Duration Date Start Time End Time Commer 4 Private Unknown Private Unknown D hrs 26 min 36 s 2007 08 22 13 39 31 14 06 07 4 4 Lynette Mrs 200 D hrs 4 min 45sec 2007 08 22 13 32 50 13 37 35 g Customer Best 260 D hrs min 2007 08 22 13 16 41 13 16 50 af Private Unknown 216 D hrs O min 12 sec 2007 08 22 11 56 26 11 56 38 Private Unknown Private Unknown Ohrs 1 min 22 sec 2007 08 22 10 45 20 10 46 42 Private Unknown Private Unknown 0 hrs min 4 sec 2007 08 22 10 08 43 10 08 47 lt Private Unknown Private Unknown D hrs 2 min 20 sec 2007 08 22 09 50 10 09 52 30 Lynette Mrs 200 hrs 1 min 15 sec 2007 08 22 09 14 36 03 15 51 gt Private Unknown 0113864600 hrs 12 min 8 sec 2007 08 22 08 45 55 08 58 04 gt Customer Best 260 Business Ohrs Omin 6sec 2007 08 22 08 29 32 08 29 38 re Private Unknown Private Unknown Ohrs Omin 6sec 2007 08 22 08 27 25 08 27 31 gt Customer Best 260 Business hrs O min 10 sec 2007 08 22 08 25 13 08 25 23 1 millio 19 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved A Section This is the audio toolbar for playback pause etc B Section This section allows you to view or arrange calls based
8. if you are going to use auto record mode e Free RS232 com port alternatively you can source a RS232 to USB converter to connect to any spare USB port on your PC or laptop Software nstallation 1 Click on the powercall outlook exe file to start the installation process 2 Once completed connect the Cti telephone as per hardware installation instructions below and ensure that you are connected to the correct COM port Note If the LCD display shows no data then the com port is not properly configured refer to Settings in application 3 Open the application by going to Start Programs Powercall or by clicking the powercall icon your desktop 4 Powercall Toolbar is now displayed on your screen as per below 5 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Clicking on the relevant button on the Powercall Toolbar will connect you to the related menus options Synch Button Contacts Button Settings Button amp Dial Number Entry Box Login Password Entry Box Powercall Button LCD description The buttons on the Powercall toolbar will either open up a window or perform a specific function Call Directory Button Pressing this button will open the call directory window B Calls Das stre EriTme Conan af Private Unknown 216 hrs min 12 sec 2007 08 22 11 56 26 11 56 38 Private Unknown
9. specific recording to a business associate family member or friend Select the recording you want to email on the Calls Directory window then in the Actions tab menu click on Email audio file Calls Dialled Alison 224 Mobile D hrs min 3sec 2007 10 09 15 57 22 15 57 25 Customer Best 260 Business D hrs O min 5sec 2007 10 09 15 23 54 15 23 53 Customer Best 260 Business Ohrs Omin 5sec 2007 10 09 15 21 52 15 21 57 Private Unknown 21 min 5sec 2007 10 09 15 16 05 15 16 10 Private Unknown Private Unknown D hrs min O sec 2007 10 09 11 00 33 11 00 33 amp bbaice UTCSA If email settings are set to Built in see email settings menu then you will see the following when you email an audio file Please enter an email address press cancel to send to the default email address destinationemail amp destinationisp com Enter destination email and then press OK to go to next step or press Cancel to use default destination address as per email settings Please enter the subject far the email or press cancel to use the default subject Hi There Powercall Enter new subject and then press OK to go to next step or press Cancel to retain default subject in email settings 28 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Please enter the message for the email or press canc
10. 3344 Business 01133372 Home Ukhozicoms ITS Teluserve Andre Aletb Atio Co Za Charles Lynette Ashley Dr Hayley Miss A Section This is the Contact Add Edit section Adding and editing of contacts occurs directly on Outlook Contacts Once added or edited you need to synchronize with Outlook contacts by pressing the 21 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved button to upload new data to Powercall Contacts list B Section This section allows you to do searches on the Powercall contact list by first name last name job title company title Select the option from the drop down menu and then type in the first few letters of what you are looking for in search for box to see results on the list on right of screen D Section Contacts 2 X Contacts Contact Job Title Phone Number 1 Phone Number 2 Phone Number 3 New Contact Soap Joe Soap and Things Manager Sales 08312345 Mobile 21233344 Business 01133372 Home Edit Contact Search for Search Result Search Criteria Lara Miss Hubertmax Inarid Baytel Kevin Search Result Quick Dial numbers 08312345 Mobile e 21233344 Business 01133372 Home C Section This section allows you to do a quick dial of numbers displayed for specific contact search result Click on number to dial out D Section This is the search results section H
11. CTi phone All rights reserved Phone Connection The screen below allows you to assign the correct COM port to which the phone is connected to By default it assigns Com Port 1 Please note that if phone is not connected you can immediately see it on the LCD display on the toolbar blank LCD Select correct com port once ticked and press accept If successful you will get a message on the menu Settings Settings r e AO Current Port COMI Administrator Password Pall Directory Serial Fort COM Phone Connection C Other Serial Port Phone Setup Options Regist egister Connected successfully Yoicemail Recording Options Email Setup NOTE If you cannot connect to COM 1 please go to Start Control Panel gt System gt Hardware gt Device Manager to get the right COM port number and then change it in this menu After successful connection close and open the Powercall application to start using application Phone Setup The screen below allows you to assign two things 1 PABX Trunk access prefix if required 2 Show Outlook contact on incoming and outgoing calls when the CLI number or dialed number finds a match in Outlook Contacts Settings m X Phone Setup Settings Use Prefix PABX Dialling prefix D Save Administrator Password Call Directory Phone Connection Options
12. Private Unknown hrs 1 min 22 sec 2007 08 22 10 45 20 10 46 42 4 Private Unknown Private Unknown O hrs O min 4 sec 2007 08 22 10 08 43 10 08 47 Private Unknown Private Unknown 2 min 20 sec 2007 08 22 09 50 10 09 52 30 Lynette Mrs 200 Ohrs 1 min 15sec 2007 08 22 09 14 36 03 15 51 gt Private Unknown 0113864600 O hrs 12 min sec 2007 08 22 08 45 55 08 58 04 gt gt Customer Best 260 Business Ohrs Omin 6sec 2007 08 22 08 29 32 08 29 38 Private Unknown Private Unknown O hrs Omin 5 sec 2007 08 22 08 27 25 08 27 31 gt Customer Best 260 Business 10sec 2007 08 22 08 25 13 08 25 23 Phone Number This is the window where most of the action occurs On this window you can view all call by name number Duration Date Start Time End Time and Comments You can listen to recordings and voicemail and add comments to call recordings This window can also be used to search a specific contact and to quick dial one of his primary numbers Other search criterion such as by comment calls older than certain date or longer shorter than certain duration is also possible Depending on feature you have to click on either the View or Actions tab as illustrated by the arrows on image 6 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Contacts Button Pressing this button will open up the contacts window where you can searc
13. Register Voicemail Show outlook contact when making phone call Recording Options Email Setup Save Close To set PABX trunk prefix tick the use Prefix box and enter the PABX trunk dialing prefix if applicable Usually a zero or nine followed by a 11 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved comma for pause Note Each comma you insert adds a 1 second pause Always press save after you have entered new data To activate Outlook Contact window pop up when Incoming Cli number or dialed number matches the number within a contact in Outlook please tick the Show Outlook contact when making phone call box Press save after data has been modified MP3 Options This is where you set the parameters for MP3 audio files By default the values you see should be optimal for sound quality and file size compression level MP3 Options 16kbps 4410Hz Mono Settings 3 Adjust Encoder options Bitrate kbps Administrator Password Call Directory IE Phone Connection F H Phone Setup requency z 441 0 Register Mode Ehannel s A Voicemail Recording Options Clase Email Setup NOTE Do not change these settings unless you have experience with MP3 file encoding parameters Register This is the submenu where you register your Powercall software application Please note that re
14. ages when you are out of the office Message Waiting ndication for Voicemail messages Headset operation for increased productivity Listen to music files from your PC directly on your headsets 23 one touch memory dialing keys 2 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved INSTALLATION PROCEDURE Parts List Each Powercall Cti Intelligent PC Phone is shipped with the following parts 1 Handset 2 Curly cord 3 Flat telephone cord with USB Power plug and Line feed 4 RS232 Data cable USB converter optional with audio Tx and Rx connector for PC soundcard Three AAA rechargeable batteries Headset Hanger optional Headset optional Installation CD Disk Ul Hardware 1 Remove the plastic lid of the battery compartment located at the bottom of the phone and insert the 3 x AAA rechargeable batteries Close the lid 2 The USB power automatically charges the rechargeable batteries Fully charged batteries will last up to 48 hours during a power failure We recommend that you replace the batteries every 2 to 3 years Note The batteries are for back up purpose only phone will also work without any battery provided that USB Power is ON 3 Plug one end of the curly cord into the handset and the other end into the telephone 4 Plug one end 4 wires of the flat telephone cord into the telephone Line Jack and the other end 2 wires into the wall sock
15. el to use the default message Powercall is the best thing since sliced bread Enter new message and then press OK to go to next step or press Cancel to retain default message in email settings Press OK If email settings are set to Outlook see email settings menu you will see the Microsoft Outlook Email Window popup on your screen as follows when you try to send audio file via email 31 Untitled Message Jes question for help X gead Accounts J Ga 8 4 8 Y 23 Options HTML z E enter destination email select from Outlook Contacts MEM 9 ER edis Attach 2 2007 10 11 08 11 27 mp3 9KB Audio File is automatical attached by Powercall 02 Attachme Powercall Livens up Outlook Contacts for increased productivity and customer loyalty Please listen to attached MP3 file Type your message With this method the audio file is automatically attached to the message You can then use Outlook contacts to choose the destination email then add subject and message as per normal email if required To send press Send on Outlook window 29 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Voicemail Auto Answer To enable voice mail you must go to Settings Menu as desc
16. et Plug the USB plug into any USB port of Please reference figure 1 below 5 Connect one end of the Data cable into the telephone Data Jack and the other end into the PC RS232 connector Wote You can also use an optional RS232 to USB converter if you do not have 3 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved spare RS232 com port on your computer or laptop 6 To use the headset not included plug into the headset socket on the side of the phone 7 Adjust the headset transmitter and receiver volume controls to the most comfortable setting 8 Contact your PBX supplier for the relevant PBX settings i e transfer signal 100 300 or 600ms etc 9 To mount your phone on the wall remove then rotate the wall mount clip 180 degrees Re insert the wall mount clip to ensure that the handset stays in place when the phone is mounted on the wall Fig 1 Power Line connect to PC USB port for power Fig 2 4 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved 6 WIRE Connector to Data Jack Speaker green Connector to PC Soundcard Microphone red Connector to PC Soundcard Software PC Requirements Your PC s minimum operating specifications are e Pentium I or higher e Windows 2000 XP or Vista loaded with Microsoft Outlook 2003 or 2007 256Meg RAM e 40 Gig Hard Drive larger
17. g on the relevant row 3 Press the comment link in the Actions menu 4 Enter the written comment as described above in the comments window and press save Recording Calls Powercall can be used to record all of your calls or only those that you deem important Automatic Recording of all Calls To record all calls automatically ensure that the button on the toolbar is orange If not click on it to switch to orange or go to the Settings Menu and under Recording Options select the Record all Phone Calls option NOTE Though this is the safest way to ensure that you do not miss out on recording those important calls it also uses a lot more disk space than the manual recording option 26 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Manual Recording of all Calls To record calls or parts of a call on demand please ensure that the recording button is not orange e This can be done by simply pressing the recording button if orange or by going to the Settings Menu and under Recording Options selecting the Record Phone Calls on demand option and then clicking on the record button of the call pop up window as displayed below 260 x Customer Best 260 Outgoing EE 00 00 00 If it s green it s not recording if red it is recording Press button to change status as required Listening To Voice Recordi
18. gistration is only possible if phone has proper connection with PC correct COM port This is to ensure that it reads the unique ID number in phone 12 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Settings Administrator Password PowerCall demo please register Call Directory To obtain a serial number please visit http WWW powercall co za new LIserRegister aspx Ph ti with your unique Phone ID one Connection HA A Please keep in mind the Phone ID is Case Sensitive Phone Setup Your unique Phone ID will automatically Options ponet adie i g Phone ID 15000805 em be displayed here if connection to PC is Register Yoicemail Serial Number Recording Options Email Setup successful You need to first go to the link as shown above by clicking on it require live internet connection and then fill in the required details as shown in form below Once you have entered all the correct information make sure the email address is correct you will receive further instructions and your serial number unlock code via email which you then enter in the serial Number box in the menu above see red arrow If successful you will see the word registered in the box Untitled Page dows Inte ot Explorer 4 File Edit View Favorites Tools Help O B G tater tot s aici Queer L o
19. h a specific contact by first or last name as well as one click quick dial his her primary numbers home mobile business ops Contacts _ Contact Company Job Tite Phone Number 1 Phone Number 2 Anderson Grant Investment Cars Marketing Manager 0836298698 Mobile 0117096300 Business Lembariti Adam Orange Botswana Product and Services Mana 2673163370 Business Mattheus Doug Nashua Mobile Marketing Director 2078000 Business 02078190 Kago Mr Orange Botswana Marketing Director Ivan Composite Technologies 8051491 Business Smit Vesa Regulator Marketing Manager 3153588 Business Knoetze Teddy YOU on the move E ditor 0114780320 Business Swanepoel Jacques Nashua Mobile Marketing Manager 0836388200 Mobile 0112078830 Business Vd Westhuizen Nine Mis Nashua Mobile 0114387401 Business Tene Fourie Rolanda ramigo Charles Tr Ris Andre Za Machine Bootcamp Sa Uk ahoo VB Vajanne Markus van der Linde Ivan Namibia Carstens van der Merwe Hercules David van der Merwe Andries Za Come oicelogager Strydom Alan 55766666776 Business Bolkin Errol van Niekerk Brent van Wyk Gerhard Charles van Zyl Marinus _ _ Ingrid Theron Henri COMMUNICATIONS J Heidgen Andrea Linde Mark v d Lotter Blick Mike Kuipers Rob _ Alison 210 Business van Wyk Gerhard Communications
20. ighlight specific row to display numbers on quick dial section or to edit contact Receiving a Call You can answer an incoming call PSTN or PBX by lifting the handset pressing the speaker headset key on telephone NOTE If Voicemail is activated call will be automatically answered after the pre programmed number of rings in VM settings You will also see the calling number ID name and number if the CLI feature is activated by your telephone network service provider PBX supplier The calling number ID is displayed on the call window pop up on bottom right of your screen after 2 rings If no CLI is detected the call will be marked Private Unknown 22 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved CLI 260 Lx Customer Best 260 i x ES 00 00 20 NOTE CLI detection on powercall is compatible with both FSK ETSI and DTMF CLI protocols Once you are finished with the call replace handset or press speaker key to go on hook Additional Related features for incoming calls e You can add a written comment during or after an incoming call Please refer to Adding Comments to calls in this manual e You can view all incoming calls in time date order by going to the Calls Directory screen Please refer to Calls Directory Functions in this manual Making a Call You can make an outgoing call PSTN or PBX in one of the f
21. ing a message By default Powercall already has a beep sound You can change it if required by changing directory path though not really advised You have no new messages This message will play when VM owner phones in remotely to listen in to his messages and there are no messages in mailbox Not advisable to change this message e Next message This message will play at the end of playback of each message that VM owner listens to Not advisable to change this message 14 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved You have messages This message will play when VM owner phones in remotely to listen in to his messages and there are messages in mailbox Not advisable to change this message e Record Duration By Default it is set to 30 secs We recommend that you do not set it to more than 60 secs as most messages are on average shorter than 60 secs If caller does not press the key to terminate the call phone will stay off hook until this timer times out e Voicemail Password This password is for the VM owner to be able to listen to his messages remotely When owner phones in he must dial the password as soon as the Introductory Voice Message prompt is heard NOTE Do not forget to press the SAVE key after you have made any changes to the settings Recording Options This is the submenu where you set whether you want to record all calls automatica
22. ll not play on PC speakers add a contact to Outlook Email audio files or delete call records only visible in administrator mode E Section This section allows you do a quick search through all your contacts to be able to dial one of the registered numbers for that contact using the quick dial click to dial facility The arrows highlighted by the red arrow See image below are for scrolling to the next match on the list if there are more than one person sharing the same searched name 20 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Custodio F Section Results of quick search done in Section E Click on any of the numbers displayed to dial Contact Window Functions This is where you can navigate through all the contacts on Powercall application All contact data in the contacts window is synchronized directly from your Microsoft Outlook contacts when you press the synchronize button on the toolbar Here you can view contacts search contacts add new contacts to Outlook and edit contacts When adding or editing contacts changes will not take effect until you synchronize with Outlook by pressing the button on the toolbar To access this window press the Q button on the toolbar Conta ts Contat Compay Job Title Phone Number 1 Phone Number 2 Phone Number 3 Soap Joe Soap and Things Manager Sales 08312345 Mobile 2123
23. lly or only record calls on demand by pressing the record button on the call pop up window Settings Administrator Password Record all phone calls Call Directory Record phone calls on demand Phone Connection Phone Setup Options Register V oicemail Close Save Email Setup An easier way is to simply press the ed button on the toolbar e orange status means that all calls will be recorded automatically and 15 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved e means that calls will only be recorded on demand by manually clicking on the record button on call window pop up as shown below 260 x Customer Best 260 Outgoing T 32 If it S green it s not recording if red it is recording Press button to change status as required NOTE Please make sure that voice recording path is correctly set under call directory in settings menu E mail Setup This is the submenu where you select email option for sending voice recordings Once configured you can email voice recordings to anyone with an email address as an MP3 file attachment UH Email Setup Settings Default Email Settings Administrator Password Fo Call Directory From Phone Connection Subject Phone Setup SMTP Options Message Hegister Voicemail m Options ae IET
24. ly by entering a password Please make sure that all voicemail related parameters are correct in the Settings menu Login Button You need to enter a valid administrator password on the login box to the right of this button before pressing it to gain access to the Settings menu Refer to Settings description within this manual Note By default no password is required simply press the Login button 24 Dial Button You need to enter the number you wish to dial in the login box to the right of this button Then press key to dial the number 8 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved ud Minimize icon Minimizes the Powercall application in your desktop s tool bar Close icon Closes the Powercall application LCD Displays the status of the CTi phone idle speaker headset etc Note If LCD is blank it means that the phone is not connected Please check com port setting in the Settings menu Software amp Phone Settings Clicking the button on Powercall toolbar gives you access to the Setup Menu you first need to enter correct Administrator Password by default no Administrator Password is required The software Setup menu allows you access to the following sub menus Administrator Password Call Directory Phone Connection Phone Setup MP3 Options Registered Voicemail Recording Options ae I Iri Email Setu
25. ngs To listen to voice recordings you need to go to Calls Directory screen and click on the relevant call denoted with a call recording icon as shown below Actions Phone Number a c lt gt gt f gt Private Unknown Private Unknown Private Unknown Private Unknown Lynette Mrs Private Unknown Customer Best Private Unknown Customer Best 216 Private Unknown Private Unknown Private Unknown 200 0113864600 260 Business Private Unknown 260 Business D hrs min 12sec 2007 08 22 D hrs 1 min 22sec 2007 08 22 D hrs min 4 sec 2007 08 22 D hrs 2 min 20sec 2007 08 22 D hrs 1 min 15sec 2007 08 22 D hrs 12 min 9 sec 2007 08 22 D hrs min sec 2007 08 22 D hrs min 6 sec 2007 08 22 D hrs min 10 sec 2007 08 22 11 56 26 10 45 20 10 08 43 09 50 10 09 14 36 08 45 55 08 29 32 08 27 25 08 25 13 11 56 38 10 46 42 10 08 47 09 52 30 09 15 51 08 58 04 08 29 38 08 27 31 08 25 23 Double click on the row or Highlight the row with one click and then press the Playback button NOTE headset optional first go to Actions Tab and press To Listen to voicemails privately through your Private Listening to switch internal relay to headset 21 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Email Recordings This is a great feature for emailing a
26. ollowing Ways 1 Lifting the handset and dialing the number on the keypad 2 Pressing the speaker headset key on the CTi telephone and dialing the number on the keypad 3 Dialing the number on the keypad directly without lifting the handset or pressing the headset key CTi phone automatically goes off hook as soon as you press any number key on the keypad 4 Pressing one of the 23 one touch memory keys M1 M23 Alternatively You can make an outgoing call PSTN or PBX using the Powercall software application by 1 Entering the number on the Powercall toolbar and pressing the x key 23 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved 2 Opening up the Call Directory or Contact Screen and using the Quickdial link for a specific contact by simply clicking on the relevant link number Cowley Ror ar Crespo Ces CT Craig ni 08 To terminate a call replace handset or press speaker key to go hook Additional Related features for ougoing calls e You can add a written comment during or after an outgoing call Please refer to Adding Comments to calls in this manual e You can view all outgoing calls in time date order by going to the Calls Directory screen Please refer to Calls Directory Functions in this manual Adding
27. on incoming answered outgoing dialed missed and VM Calls C Section This section allows you to search for calls based on comments date before on or after certain date duration less or greater than certain time duration name of calling called party or phone number Actions Menu E Customer Best D hrs O min 9 sec 2007 08 22 13 16 50 Private Lnknown 215 D hrs min 12 sec 2007 08 22 11 56 26 11 56 38 Private Unknown Private Unknown D hrs 1 min 22 sec 2007 08 22 10 45 20 10 46 42 Private Unknown Private Unknown O hrs O min 4sec 2007 08 22 10 08 43 10 08 47 Private Unknown Private Unknown D hrs 2 min 20 sec 2007 08 22 09 50 10 09 52 30 Lynette Mrs 200 D hrs 1 min 15sec 2007 08 22 09 14 36 09 15 51 Private Lnknown 0113864600 D hrs 12 min 9 sec 2007 08 22 08 45 55 08 58 04 Customer Best 260 Business Ohrs Omin 6sec 2007 08 22 08 29 32 08 29 38 Private Unknown Private Unknown O hrs min 6 sec 2007 08 22 08 27 25 08 27 31 Customer Best 260 Business D hrs min 10 sec 2007 08 22 08 25 13 08 25 23 5655111776 Colley Kerry Com Lisazhang Chinabittel Com Ahmed S peedip Com Davidj Synaq Com Derick Africabrokers Com Escheepers Hoatmail Communications Caroline COMMUNICATIONS J D Section This is the section where you have all the action links You can add a comment listen to call privately only with optional headsets wi
28. p 9 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Administrator Password Administrator Password Settings 1T Change administrator password Enter Password here to Directory Current password prevent Phone Connection unauthorised users from changi ttinas Phone Setup anging setting New password 4 Confirm new password Hegister Save Recording Options Email Setup It is recommended that you enter a new password to prevent unauthorized entry into the Settings menu NOTE Please write down the password on a piece of paper and store it in a safe place If you forget the password you will need to uninstall all data and re install the application Call Directory The screen below allows you to change or set the directory path where recorded phone calls are saved You can choose or create any valid path on your PC by pressing the change button Please press save before closing Call Directory Settings ici Change the path where recorded phone Administrator Password call T gt Num p Curent Path C Program Files amp PowerCallPhoneL alls Fhone Connection Phone 5etup Options Close Save Change Register Yorcemail Recording Options Email Setup 10 PowerCall Outlook User Manual Revision 1 Copyright 2007
29. pen PDF in Word Q stumble P sendto O channels A amp Aly Favorites Friends Tools Gh 6 dh E Poe 18 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Voicemail This is the submenu where you set all the voicemail related parameters f Settings dog Yorcemail Settings Administrator Password Enable voicemail after how many rings Call Directory 4 5 Phone Connection Voice message to play n c PawercalHecordingss Thankyou mp3 to play after voice message Options M c AFawercalHecordings ding way have new messages c PowsrcalhHecardingssMoMessages mp3 Voicemail Next Message ot Powercall Aecordings Wexthessages You Have Messages Phone Setup Register Recording Options Email Setup m c PawercalhHecordingssM ew essages mp 3 Record duration seconds password 4 digits 1234 To enable voice mail you must tick the box as indicated by the red arrow above or you must press the e key on toolbar changes to blue to indicate ON status Others settings are Number of rings for VM to answer not less than 3 e Introductory Voice Message to play on answer System has default message but you can record your own personal message on MP3 file or Wav file and then set path of file to use e Beep signal to indicate to caller that he can start leav
30. r standard email server It will fire up Outlook mail server and automatically attach the chosen recording to the email message 17 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved aax Fle Edt View Insert Format Tools Tabe Window Hep 35 dv opto enter destination email or select from Outlook Contacts SI Enter Subject Attach 07 011 08 11 Audio File is automatical attached by Powercall Powercall Livens up Outlook Contacts for increased productivity and customer loyalty Please listen to attached MP3 file Press Save once you have made your selection built in or Outlook 18 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved OPERATION This operational manual is only of benefit when using the Powercall solution and CTi Softphone connected to your PC or Laptop Call Directory Functions This is the most important window in the Powercall application Here you can view calls search for calls based on certain criteria listen to call recordings add contacts listen to voicemail and make outgoing calls using the Quickdial facility To access this window press the button on the toolbar There are 2 menu options within the Call Window View and Actions m Eu vim Actors Most of the features have
31. ribed earlier in this manual and tick the box in the Voicemail section You can also select the number of rings before the voicemail will answer not less than 3 rings The simplest way is to press the e key on toolbar changes to blue indicate ON status When the voicemail answers it will prompt the caller to leave a message and to press the key to terminate call recording If the user does not press the key then recording will timeout depending on the record duration in the settings menu default 30 seconds As soon as Powercall detects a valid message you will see a message waiting window pop up as shown below V oicemail Check voicemail 30 PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved Listening To Voicemail Press the check voicemail button on the Voicemail pop up window Powercall Calls Directory window opens up highlighting all voicemail messages that have not been listened to yet in blue SAX Calls Voicemail Actions Phone Number Duration Date Start Time End Time Comme Symbol indicationg that this is a call answered by Voicemail To listen to the voicemail message double click on the blue row or press the playback button on the playback toolbar on the Calls Directory window Once message has been listened to blue highlight automatically disappears You can however still listen to this message a
32. t anytime by double clicking or pressing the playback button for the relevant call record NOTE To Listen to voicemails privately through your headset optional first go to Actions Tab and press Private Listening to switch internal relay to headset l PowerCall Outlook User Manual Revision 1 Copyright 2007 CTi phone All rights reserved
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