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Service Manual V1.0

1. 104 No COMPONENT NAME PART NUMBER 1 P_COVER SPEAKER RIGHT 2 P_COVER SPEAKER LEFT 2500090260010 3 P_PANEL FRONT 4 Z_SPK 38X70 3W 1379999000015 5 R_RUBBER GLASS 2500590260001 6 Z_GLASS 3M_R515_012B TOUCH 2619040000014 7 Z_PANEL CHIMEI 15 PANEL M150X3 2610100004315 8 M_BRACKET CHIMEI M150X3 LEFT 2100490260017 9 M_BRACKET CHIMEI M150X3 RIGHT 10 M_SHIELD MAIN 2100490260018 11 M HINGE LEFT 2100490260060 12 PCB RS232 OLD 2619040000067 13 PCB POWER 7005950010035 14 M HINGE RIGHT 2100490260061 15 P_BUTTON with no 28 16 PCB INVERTER 261BC30700206 17 PCB MAIN PANEL 7009026010060 18 P_MSR FRONT 2500090260015 19 Z_ MSR 2690605100005 20 M_MSR PLATE 1 with no 18 21 M_MSR PLATE 2 with no 18 22 PCB MSR with no 19 23 PCB MSR SUB 7009026010050 24 P_MSR COVER 2500290260025 25 P_MSR REAR 2500290260020 26 PCB MSR MAIN 7005950010004 27 M_SHIELD TOP 2100490260010 28 P_PANEL REAR 2500290260015 29 P COVER BASE FRONT 2500290260000 30 M BASE CASE 2100290260000 Appendix Exploded Diagrams and Parts List No COMPONENT NAME PART NUMBER 31 R PCMCIA RUBBER 2509040902610 32 R USB RUBBER 2509040902600 33 P PRINTER COVER 2500290260005 34 USB 7009026010005 35 MOTHER_BOARD 2610100001110 36 HDD 2611530108000 37 PCB PRINTER 2630600000000 38 PRINTER EPSON M_T103A 2630002000000 39
2. Identifying components 5 Checking cable placement Figure 1 6 shows the placement for connecting cables The VGA touch screen and audio out cables are always attached as shown here If the Kiosk P is installed with a card reader attach the card reader keyboard splitter cable to the PS 2 connector VGA cable Touch screen cable External keyboard cable Card reader keyboard splitter cable Audio out cable Figure 1 6 Placement for rear cables Before packing the Kiosk P for return to the customer ensure the cables are connected as shown above 6 Chapter 1 Getting Started Testing the thermal printer Refer to this section if the Kiosk P is returned due to a problem with the thermal printer To test the printer load a 58 mm wide by 75 mm diameter thermal paper roll Loading the print roll To load the print roll refer to the following If any paper appears to be jammed refer to Clearing a paper jam on page 8 1 Liftup on the latch to open the print roll door 2 Put the print roll onto the print roller Testing the thermal printer 7 3 Align the paper at the right side of the print roll slot and push it evenly into the slot The paper is automatically loaded 4 Put the paper roll in place and replace the print roll door
3. 54 Chapter 4 Locating the Problem Motherboard jumpers and connectors Refer to the following illustration to locate the jumpers and connectors on the motherboard 513 oJ2 219 JP5 ss Figure 4 1 Mainboard jumper settings JUMPER SETTING DESCRIPTION JP2 1 2 closed CPU FSB select Auto default JP2 2 3 closed CPU FSB select 100 MHz JP2 all open CPU FSB select 133 MHz JP4 1 2 closed Normal default JP4 2 3 closed Clear COMs JP5 1 2 closed PS 2 wake up setting 5V default JP5 2 3 closed PS 2 wake up setting 5VSB JP6 1 2 closed USB wake up setting 5V default JP6 2 3 closed USB wake up setting 5VDU Motherboard jumper settings 55 JUMPER SETTING JP7 1 2 closed JP7 2 3 closed DESCRIPTION USB wake up setting 5V default USB wake up setting 5VDU 56 JUMPER 8 JUMPER 9 DESCRIPTION 1 2 closed 1 5 2 6 closed COM 4 set to RS232 2 3 closed 5 9 6 10 closed COM 4 set to RS485 1 2 closed 7 11 8 12 closed COM 4 set to Auxiliary power Chapter 4 Locating the Problem CHAPTER 5 REPLACING FIELD REPLACEABLE PARTS FRUS This chapter provides instructions for replacing FRUs The following topics
4. MSR on page 59 e Rear display cover on page 89 MSR PCB on page 90 Shield top on page 91 1 Disconnect the cables Depending on the model 2 or 4 cables 2 Remove the 3 screws M3 x 6 mm silver 3 Disconnect the remaining cable and remove the inverter card 100 Chapter 5 Replacing Field Replaceable Parts FRUs LCD panel Before proceeding remove the following FRUs MSR on page 59 e Rear display cover on page 89 e Front display cover on page 94 e MSR PCB on page 90 Shield top on page 91 1 Disconnect the inverter card cables Depending on the model 2 or 4 cables 2 Disconnect the LCD cable 3 Remove the 4 screws M3 x 6 mm silver 4 Remove the LCD panel Replacing Parts 101 5 Remove the 4 screws M3 x 6 mm silver 6 Remove the bracket When replacing Use the original brackets to install the replacement LCD panel Allow the inverter card cables to pass through the openings in the frame before screwing the LCD to the frame Inverter card cables are marked with black dots to show the orientation 102 Chapter 5 Replacing Field Replaceable Parts FRUs APPENDIX EXPLODED DIAGRAMS AND PARTS LIST Figure 6 1 Exploded diagram 103 List of FRUs
5. Reseat the card reader cable Replace the card reader CORRECTIVE PROCEDURE Restore the BIOS defaults Remove all I O device drivers then reinstall the drivers one by one Reseat the IDE cable Reseat the memory card Ensure the proper CPU FSB speed is selected Replace the power supply Replace the motherboard Chapter 4 Locating the Problem Peripheral device symptoms SYMPTOM CORRECTIVE PROCEDURE USB ports don t work 1 Reinstall the drivers Parallel Port doesn t work 2 Replace the motherboard IR device symptoms SYMPTOM CORRECTIVE PROCEDURE IR port doesn t work 1 Remove obstructions 2 Reinstall the drivers 3 Replace the IR board 4 Replace the motherboard Printer symptoms SYMPTOM CORRECTIVE PROCEDURE Printer doesn t work 1 Replace paper 2 Reseat printer cables 3 Reinstall the drivers 4 Replace the printer board 5 Replace the printer Motherboard jumper settings Before replacing the motherboard or a PCB board ensure that the problem is not due to an incorrect jumper setting or a loose connection Peripheral device symptoms 53 Setting a jumper The mainboard jumpers are to set system configuration options When setting the jumpers be sure the shunts jumper caps are placed on the correct pins This 2 pin jumper is Open This 2 pin jumper is Closed SN This 3 pin jumper is Closed on pins 1 and 2
6. and Memory Stick PRO slot _ _ Access LED lights at boot up and card read Identifying components Rear right view Uy TU AOT 0 i Aum Figure 1 4 Rear right view of Kiosk P DESCRIPTION 1 OSD control buttons 2 Print roll cover 3 Cable cover Chapter 1 Getting Started Connectors and rear cables In Figure 1 5 the cables are shown disconnected for easier identifcation Figure 1 6 shows the correct placement for connecting cables 00000000000 9 Po 0000000000000 0000000000000 00000 20 19 18 17 16 15 14 13 Figure 1 5 Connectors with cables disconnected DESCRIPTION 1 Audio cable 2 PS 2 female connector 3 PS 2 male connector 4 Add on card covers 5 VGA connector 6 Touch screen cable 7 Main power button 8 USB connector 9 Power connector 10 Game MIDI connector 11 Microphone connector 12 Audio line in connector 13 Audio line out connector 14 USB connectors 15 RJ 45 connector 15a Act LED green lights when network activity is detected 15b Link LED orange 16 VGA connector lights when network is found 17 Parallel connector 18 COM 1 connector 19 PS 2 keyboard connector 20 PS 2 mouse connector
7. e Driver Auto Installation e Chipset drivers utility on page 35 e Graphics drivers on page 36 e Audio drivers on page 37 e USB drivers on page 38 e LAN drivers on page 40 e Manual installation through the README file on page 41 e Other utilities and manuals on the CD on page 42 e DirectX drivers on page 44 e Touch screen drivers on page 45 e Installing the printer drivers on page 47 Driver Auto Installation The ACP Mainbaord Utility autoinstall CD automatically installs the drivers for the mainboard Insert the autoinstall CD into the CD ROM drive The following screen appears Intel 845 Family Chipset Drivers Intel 845INF Update Utili Figure 3 1 Mainboard drivers autoinstall screen 33 If the screen doesn t automatically appear double click the My Computer icon on the desktop Then right click on CD ROM drive icon and select AutoPlay ICON DESCRIPTION Click the CHIPSET icon to install the Intel 845INF update utility See Chipset drivers utility on page 35 Click the GRAPHICS icon to install the Intel 845 graphics drivers See Graphics drivers on page 36 Click the AUDIO icon to install the Realtek audio drivers See Audio drivers on page 37 Click the USB icon to install the USB 2 0 drivers See USB drivers on page 38 Click the NETWORK icon to install the LAN drivers See LAN drivers
8. Tse Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Figure 2 10 Power Management Setup menu Power Management Setup Option 25 ACPI Function This mainboard supports ACPI Advanced Configuration and Power management Interface Use this item to enable or disable the ACPI feature The default setting is Enabled ACPI is a power management specification that makes hardware status informa tion available to the operating system ACPI enables a PC to turn its peripherals on and off for improved power management It also allows the PC to be turned on and off by external devices so that mouse or keyboard activity wakes up the Kiosk P ACPI Suspend Type Use this item to define how your system suspends In the default SI POS the suspend mode is equivalent to a soft ware power down If you select S3 STR the suspend mode is a suspend to RAM the system shuts down with the exception of a refresh current to the system memory The default setting is S1 POS Power Management Option This item acts like a master switch for the power saving modes and hard disk timeouts If this item is set to Max Sav ing power saving modes occur after a short timeout If this item is set to Min Saving power saving modes occur after a longer timeout If the item is set to User Define you can insert your own timeouts for the power saving modes The default setting
9. When set to USB 2 0 Disabled USB 1 1 devices can still be used The default setting is USB 2 0 Disabled USB Keyboard Support Enable this item if you plan to use a keyboard connected through the USB port in a legacy operating system such as DOS that does not support Plug and Play This field can only be configured if the USB Controller field is enabled The default setting is Disabled Init Display First Use this item to specify whether your graphics adapter is installed in one of the PCI slots or is integrated on the main board The default setting is Onboard VGA 20 Chapter 2 BIOS Setup Utility INTEL OnChip IDE Device Use this item to enable or disable the PCI IDE channels that are integrated on the mainboard Select the item and press lt Enter gt to open the following menu Phoenix Award WorkstationBIOS CMOS Setup Utility INTEL OnChip IDE Device On Chip Primary PCI IDE Enabled PIO Auto IDE Primary Master IDE Primary Slave PIO Auto Menu Level P IDE Primary Master UDMA Auto IDE Primary Slave UDMA Auto On Chip Secondary PCI IDE Enabled IDE Secondary Master PIO Auto IDE Secondary Slave PIO Auto IDE Secondary Master UDMA Auto IDE Secondary Slave UDMA Auto IDE HDD Block Mode Enabled Ty gt e Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Figure 2 7 Intel OnChip IDE Device menu IDE Primary Se
10. for each part Safety information Before servicing the Kiosk P read the safety information under Safety and precautions on page 57 Revision history Version 1 0 January 2005 TABLE OF CONTENTS Chapter 1 ne EEE iba veneduietaennatdciedanicadaadenumanalis 1 Unpacking and listing the K Kiosk P contents ni ceuncapuacah segues tageiaddenoeeunes 1 Id ntifying components A e le 2 Front rieht viewen E do 2 VALO RATANA A1 A A AA aa 3 Rear right VEW A a ia on ER 4 Connectors and Pear CAD OS retesni eie tas 5 Checking cable placement yi 5 lt 0stcdsecasstaccsdesatartcorsidetaesediaaatatadssavbetatadanoudatasuastaatcanebaarensbaissaeortasgaenstasiade 6 Pes MNS ls sdana made a E a ta nee tae meee EE G 7 Loading the print Foll a e lead E E Ida Teco bea pCa 7 Clearing A PAPI taa Powering the Kiosk P on dd A edit niamead suactnetecaiedsuine batuaudvess 10 Chapter 2 BIOS Setup Waly ses asceneat caste ridad 11 ADEMAS 11 Entering the Setup Ut ad 12 BIOS navigation KEYS cat ala A RE LRE A AATA 12 Using BOS A 13 Standard CMOS Features iii AA AA Ata pe AAA 13 IDE Primary Secondary Master Slave cooniininnninininnconconnasrcncnar narran raras 14 PAV SiG BOS AA e OT aan 16 Advanced Chipset Features rinaos niea AA R E E T Ea ST a AEE narrar ran ran Aa aas 18 Integrated Penpherals A A E a a 20 INTEL On Chip IDE Device 00 taco 21 Intel OnChip PCL Device a 22 Onboard SuperlO Device AEE ARE 23 Power Management Setup Option Ed 25 PnP POI
11. Clearing a paper jam Refer to the following to clear a paper jam 1 Tilt the display back to about 45 degrees 8 Chapter 1 Getting Started Remove the screw from the print cover and remove the cover Push down as shown below to lever the print slot down Push the green lever down and remove any jammed paper that is visible Testing the thermal printer 5 Liftup on the latch to open the print roll door 6 Remove the print roll and any jammed paper 7 Atthe front of the Kiosk P push the green lever back up and close the print slot 8 Replace the print cover Be sure the plastic sheet goes over the printer and not into the print slot Powering the Kiosk P on and off Refer to the following to power on and off the Kiosk P 1 Connect the power cable to the Kiosk P and AN press the power button 2 Connect the other end to an electrical out let 3 Press the main power button 4 Ifthe display is dark press the power but ton on the rear of the display 5 To turn off the Kiosk P shut down the operating system the main power turns off automatically 10 Chapter 1 Getting Started CHAPTER 2 BIOS SETUP UTILITY The BIOS Basic Input and Output System Setup Utility displays the system s configuration status and provides options to set system parameters The parameters are stored in battery backed up CMOS R
12. IRQ for the onboard serial port 2 COM2 The default setting is 2F8 IRQ3 UART2 Mode Select This field is available if the Onboard Serial Port 2 field is set to any option but Disabled UART Mode Select enables you to select the infrared communication protocol Normal default IrDA or ASKIR IrDA is an infrared communica tion protocol with a maximum baud rate of 115 2K bps ASKIR is Sharp s infrared communication protocol with a maximum baud rate of 57 6K bps The default setting is Normal RxD TxD Active Defines the voltage level for Infrared module RxD receive mode and TxD transmit mode This setting has to match the requirements of the infrared module used in the system The default setting is Hi Lo IR Transmission Delay When enabled uses the capability of the mainboard to allow faster infrared transmission rates The default setting is Enabled Onboard Parallel Port This option is used to assign the I O address and IRQ for the onboard parallel port The default setting is 378 IRQ7 Parallel Port Mode Enables you to set the data transfer protocol for the parallel port There are five options SPP Standard Parallel Port EPP Enhanced Parallel Port ECP Extended Capabilities Port ECP EPP and PntMode The default setting is ECP EPP SPP allows data output only Extended Capabilities Port ECP and Enhanced Parallel Port EPP are bi directional modes allowing both data input and output ECP and EPP modes are only su
13. M3 x 6 mm silver 2 Lift the PCI slot out 66 Chapter 5 Replacing Field Replaceable Parts FRUs PCI slot frame Before proceeding remove the following FRUs Cable cover on page 60 Printer cover on page 61 Rear base cover on page 62 Base case top on page 63 PCB on page 65 PCI slot on page 66 1 Remove the 4 screws M3 x 6 mm silver 2 Lift the PCI slot frame out Replacing Parts 67 Front base cover Before proceeding remove the following FRUs e Printer cover on page 61 1 Place the machine on a table with the front base cover slightly over the edge 2 Remove 2 screws M3 x 8 mm black 3 Pull the front base cover off from the bot tom 68 Chapter 5 Replacing Field Replaceable Parts FRUs Card reader frame Before proceeding remove the following FRUs Cable cover on page 60 Printer cover on page 61 Rear base cover on page 62 Base case top on page 63 Front base cover on page 68 1 Disconnect the 3 cables from the optical drive 2 Disconnect the cable from the mainboard a 3 Remove the 4 screws M3 x 6 mm silver 4 Slide the card reader frame out Take care not to disconnect the 6 in 1 card reader cable because reconnecting the cable to the card reader requires di
14. PAPER ROLLER 90 2308100580000 40 P ROLLER PIN 2500390260000 41 PCB 7009026010047 42 CARDREADER 6_IN_1 26190D0000000 43 CDROM 2611932400000 44 DVD ROM CW8123 2611830000000 45 PCB IRDA 7009026010015 46 POWER AM860 SHORT 2706091099031 47 PCB PCI PCMCIA 7009026010025 48 FAN_40X40X10 2103000000076 49 PCI_SLOT 2619050000110 50 SWITCH 1721201240000 51 M_HINGE_FRAME_RIGHT with no 30 52 ROL 32201_1 2108100000008 53 ROL 32201 2108100000007 54 M_HINGE_FRAME_LEFT with no 30 55 M FRAME PRINTER 2100490260020 56 M FRAME POWER 2100490260030 57 M FRAME POWER AM860 2100490260031 58 M SUPPORT PCMCIA LEFT 2100490260045 59 M FRAME POWER SHORT with no 57 60 P IR LENS with no 29 61 R PRINTER RUBBER 2509040902605 62 M BRACKET HDD 2100490260040 List of FRUs 105 No COMPONENT NAME PART NUMBER 63 M SUPPORT PCMCIA RIGHT 2100490260046 64 M BRACKET CDROM 2100490260025 65 M FRAME PCI SLOT 2100490260035 66 M PCI PCMCIA 2100490260055 67 M_BRACKET PCI 2100490260056 68 P ROLLER DOOR 2500090260000 69 P POWER CAP 2500390260005 70 M FRAME SWITH POWER 2100490260050 71 P COVER BASE RIGHT 2500290260011 72 P COVER BASE LEFT 2500290260010 73 M BASE CASE TOP 2100090260000 74 P COVER BASE TOP 2500090260000 75 P BASE CABLE CAP 2500090260025 106 Appendix Exploded Diagrams and Parts List
15. WA hal SYSTEM REQUIREMENTS MR O O O O O O O O O O O O O O O O O i Hw e i ke ie ee te 1 The software included with this distribution package is designed to operate with the following chipset configurations Intel R ICH4 USB 2 0 will only be supported in the following Oses windows 985E windows ME windows 2000 windows XP OOO OOOO OOOO OOOO OOO OOOOH ROO Ri ke ll INSTALLATION Hke kke ke He KEE HE e COCO CC COCCI OCR ROR ORR ROR ROR ROR HK For windows 985E ME Open Device Manager and open the properties for the USB 2 0 4 Follow the onscreen instructions to complete the installation Driver Auto Installation 39 LAN drivers The network drivers support Windows XP 2000 NT ME 98SE Refer to the following to install the drivers 1 Click the LAN icon 2 Click Intel LAN Drivers The following screeen appears Intel Product Information gt install Software gt VEIA A Install Base Drivers ADD A a N gt Create Install Disk A Za Me IS gt View User Guides Intel PRO gt View Release Notes Network Connections gt Exit 3 Click Install Software The following screeen appears 2 Intel R PRO Intelligent Installer Welcome to the InstallShield Wizard for Intel R PRO Intelligent Installer The InstallShield R Wizard will allow you to modify repair or remove Intel R PRO Intelligent Installer To continue click Next 4 Follow the onscreen instructions to complete the in
16. a message that indicates that the password has been disabled PASSWORD DISABLED Press any key to continue 4 Press any key You are prompted to confirm the password Confirm Password 5 Type the password again and press lt Enter gt or press lt Enter gt if you are deleting a password that is already installed Frequency Control Option 31 Write the passwords down and keep them in a safe place If you do not save changes when you exit BIOS changes to the passwords will be saved anyway IMPORTANT Save amp Exit Setup Option Highlight this item and press lt Enter gt to save the changes that you have made in the Setup Utility and exit the Setup Utility When the Save and Exit dialog box appears press lt Y gt to save and exit or press lt N gt to return to the main menu Exit Without Saving Highlight this item and press lt Enter gt to discard any changes that you have made in the Setup Utility and exit the Setup Utility When the Exit Without Saving dialog box appears press lt Y gt to discard changes and exit or press lt N gt to return to the main menu Dy If you have made settings that you do not want to save use the Exit Without Saving item and press Y to discard any changes you have made 32 Chapter 2 BIOS Setup Utility CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE This section explains how to install the drivers for the Kiosk P The following topics are described
17. correctly e Cable cover on page 60 e Printer cover on page 61 Rear base cover on page 62 e Base case top on page 63 e Heatsink on page 82 1 Open the release lever 2 Lift the CPU straight up Replacing Parts 83 3 Put the new CPU on Be sure to align the pin 1 marks on the CPU and the socket It is not necessary to push down to insert the CPU See the caution above 4 Push the lever down to lock the CPU in place When replacing Apply thermal compound to CPU 84 Chapter 5 Replacing Field Replaceable Parts FRUs Mainboard Before proceeding remove the following FRUs Cable cover on page 60 Printer cover on page 61 Rear base cover on page 62 Base case top on page 63 PCB on page 65 PCI slot on page 66 PCI slot frame on page 67 Heatsink on page 82 CPU on page 83 1 Remove the 9 screws M3 x 6 mm silver from the mainboard 2 Remove the 8 screws M3 x 7 mm silver from the case 3 Remove the mainboard Replacing Parts 85 Memory module Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 1 Push the two release levers down 2 Remove the memory module When replacing Align the notch in the memory module wi
18. cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 1 Slide back then lift off the base case top When replacing Align the tabs and slots Replacing Parts 63 Fan Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 1 Disconnect the cable 2 Remove the 4 screws M3 x 15 mm silver 3 Remove the fan RR ISS Pel Hy Ep EZ Q E 64 Chapter 5 Replacing Field Replaceable Parts FRUs PCB Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 1 Disconnect the cable 2 Remove the screw M3 x 6 mm silver 3 Tilt the PCB board up slightly so it can clear the connector 4 Pull the PCB board out When replacing The cable makes a half twist The red stripe indicating the pin one position on the con nector is shown here Replacing Parts 65 PCI slot Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 e PCB on page 65 1 Remove the 2 screws
19. interrupt request IRQ for the onboard serial port 4 COMA4 The default setting is IRQ 7 Power Management Setup Option Use this to control system power management Modern operating systems take care of much of the power manage ment This mainboard supports ACPI Advanced Configuration and Power Interface Power Management Timeouts The power saving modes can be controlled by timeouts If the system is inactive for a time the timeouts begin count ing If the inactivity continues so that the timeout period elapses the system enters a power saving mode If any item in the list of Reload Global Timer Events is Enabled then any activity on that item will reset the timeout counters to zero Wake Up Calls If the system is suspended or has been powered down by software it can be resumed by a wake up call that is gener ated by incoming traffic to a modem a LAN card a PCI card or a fixed alarm on the system realtime clock Phoenix Award WorkstationBIOS CMOS Setup Utility Power Management Setup ACPI function Enabled item Help ACPI Suspend Type Power Management Video Off Method Video Off In Suspend Suspend Mode HDD Power Down Soft Off by PWR BTTN Resume On PCI Event Resume On LAN USB KB Wake Up From S3 Resume by Alarm x Date ofMonth Alarm x Time hh mm ss Alarm S1 POS User Define V H SYNC Blank Yes Disabled 15 Min Instant Off Disabled Disabled Disabled Disabled 0 0 0 Menu Level gt
20. is Min Saving Video Off Method This item defines how the video is powered down to save power The default setting is V H SYNC Blank Video Off In Suspend This option defines if the video is powered down when the system is put into suspend mode The default setting is Yes Suspend Mode The CPU clock will be stopped and the video signal will be suspended if no Power Management events occur for a specified length of time Full power function will return when a Power Management event is detected Options are from 1 Min to 1 Hour and Disabled The default setting is Disabled HDD Power Down The IDE hard drive will spin down if it is not accessed within a specified length of time Options are from 1 Min to 15 Min and Disabled The default setting is 15 Min Soft Off by PWR BTTN Under ACPI Advanced Configuration and Power management Interface you can create a software power down Ina software power down the system can be resumed by Wake Up Alarms This item lets you install a software power down that is controlled by the normal power button on your system If the item is set to Instant Off then the power but ton causes a software power down If the item is set to Delay 4 Sec then you have to hold the power button down for four seconds to cause a software power down The default setting is Instant Off Resume on PCI Event Use this item to enable PCI activity to wake up the system from a power saving mode The default setting is Disabled
21. section helps you check the power supply unit or power manage ment features 1 Connect the power cord to an electrical outlet 2 Turn the Kiosk P on If the LCD turns on go to Power symptoms on page 51 49 LCD symptoms Touch screen symptoms 50 SYMPTOM CORRECTIVE PROCEDURE LCD backlight is not 1 Reseat the LCD cable working but text is still visible onscreen 2 Rescat the inverter cables 3 Replace the inverter cables 4 Replace the inverter LCD backlight is work 1 Reseat the LCD cable ing but text is not visi ble onscreen 2 Reseat the inverter cables 3 Replace the LCD LCD screen is garbled 1 Reseat the LCD cable Characters are miss 2 E ing pixels Replace the inverter cables Screen is distorted 3 Replace the LCD panel Screen displays Si 4 Replace the motherboard wrong color Screen displays extra vertical horizontal lines SYMPTOM Touch screen does not function No virtual mouse Cursor doesn t follow when touching the screen Y N CORRECTIVE PROCEDURE Install and run the touch screen calibration program from the Touchkit driver CD Remove and reinstall the USB driver Reseat the panel cable Reseat the touch screen board to touch panel cable Replace the touch control board Replace the touch panel Chapter 4 Locating the Problem Power symptoms SYMPTOM CORRECTIVE PROCEDURE Power shuts dow
22. slot out Replacing Parts 73 Hard drive Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 Front base cover on page 68 e Card reader frame on page 69 1 Disconnect the 2 cables 2 Remove the 3 screws flat head 6 32 x 5 mm 3 Remove the 2 screws M3 x 6 mm silver 4 Lift the hard drive out 5 Remove the 3 screws flat head 6 32 x 5 mm 6 Remove the bracket When replacing Attach the original bracket to the replacment hard drive 74 Chapter 5 Replacing Field Replaceable Parts FRUs Printer Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 Front base cover on page 68 1 Remove the 6 cables from the printer PCB E EEES 2 Remove the 4 screws M2 5 x 6 mm silver 3 Remove the printer Replacing Parts 75 Printer PCB Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 Front base cover on page 68 1 Remove the 8 cables 2 Remove t
23. version y Finish Cancel 5 Select EPSON BA T100C Full cut Click finish and follow the onscreen instructions to complete the installation 6 Open your application software and print something to test the printer is working Chapter 3 Installing Drivers and Software CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the Kiosk P The following topics are described e General checkout guidelines e Power system checkout LCD symptoms on page 50 e Touch screen symptoms on page 50 e Power symptoms on page 51 e Network symptoms on page 51 e USB symptoms on page 51 e MSR reader symptoms on page 52 e Boot symptoms on page 52 e Peripheral device symptoms on page 53 e IR device symptoms on page 53 e Printer symptoms on page 53 e Motherboard jumper settings on page 53 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail e Verify symptoms by recreating them Follow the corrective procedures in order Ifyou replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Power system checkout Power system problems can result from a faulty power supply unit incorrect power management settings or undeter mined problems such as loose connections This
24. 0 Unpacking and listing the Kiosk P contents If the Kiosk P is returned for servicing in its original packing save the packing materials for return to the customer List and ensure that the items you unpack are repacked after you finish servicing e Kiosk P e Cable cover e Power cable Print roller USB rubber e Other Figure 1 1 Unpacking the Kiosk P Identifying components This section describes the parts and connectors on the Kiosk P Front right view 9 8 7 6 5 Figure 1 2 Front right view of Kiosk P DESCRIPTION 15 inch TFT LCD touch screen Magnetic card reader Stereo speakers DVD CD RW combo drive 8 in 1 card reader CompactFlash slot USB port IR receiver oO oO nN oO a AJ wy bd Print paper slot 2 Chapter 1 Getting Started Front view detail Figure 1 3 shows the DVD CD RW drive and the card reader 1 2 3 4 11 ACCESS 6 6 52 JO ws e e la es A 117 iy Figure 1 3 Card readers and DVD CD RW combo drive DESCRIPTION DVD CD RW eject button DVD CD RW access LED DVD CD RW drive Card LEDs light when a card is in the slot xD Picture Card slot SmartMedia slot SD Memory Card and MultiMediaCard slot CompactFlash Type II or Microdrive slot oO OI NIT oO oa AJ wy N CompactFlash Type II or Microdrive slot n o Memory Stick
25. A highlight indicates which option is currently selected Use the cursor arrow keys to move the highlight to other options When an option is highlighted execute the option by pressing lt Enter gt Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle P lead to submenus that enable you to change the values for the option Use the cursor arrow keys to scroll through the items in the submenu Standard CMOS Features Selecting Standard CMOS Features on the main menu displays the following menu Phoenix Award WorkstationBIOS CMOS Setup Utility Date mm dd yy Standard CMOS Features 12 8 59 Time hh mm ss IDE Primary Master IDE Primary Slave IDE Secondary Master IDE Secondary Slave Drive A Drive B Video Halt On Base Memory Extended Memory Total Memory TL lt Move Enter Select 8488 MB Menu Level W None Change the day month None year and century None 1 44M 3 5 in None EGA VGA All But Keyboard 640K 1024K 2048K JPU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Figure 2 2 Standard CMOS Features menu Date and Time The Date and Time items show the current date and time held by your Kiosk P If you are running a Windows OS these items are autom
26. AM that saves this informa tion even when the power is turned off When the system is turned back on the system is configured with the values found in CMOS The following topics are described in this chapter e About the Setup Utility e Entering the Setup Utility on page 12 e Standard CMOS Features on page 13 e Advanced BIOS Features on page 16 Integrated Peripherals on page 20 Power Management Setup Option on page 25 e PnP PCI Configurations on page 27 Frequency Control Option on page 29 e Other BIOS Options on page 30 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals e Video display type and display options e Password protection from unauthorized use Power management features If you have made settings that you do not want to save use the Exit Without Saving item and press Y to discard any changes you have made This Setup Utility should be used for the following When changing the system configuration When a configuration error is detected and you are prompted to make changes to the Setup Utility When trying to resolve IRQ conflicts When making changes to the Power Management configuration When changing the User or Supervisor password 11 Entering the Setup Utility When you power on the system BIOS enters the Power On Self Test POST routines
27. Configurations cose s s eE A da a aa E 27 PC Health Status enion nii E a A RT Cag pe a ETR 28 Frequency Contra 29 Other BIOS OPUONS nenna e na e raoba 30 Load Fail Safe Defaults Option msr sntr ciate gab n EE EEE nada E E A ER 31 Load Optimized Defaults Option ooonionninniininnnnnninnconnnnnnnonnrann eaei i n e i i i 31 Set Supervisor and User Passwords Options cooininninininninonnonnccncciacna inn 31 Save amp Exit Setup OPON ene ea A aa 32 Exit Without Saving siruri onenen an a lig i as ede r aa a a a a a a 32 Chapter 3 Installing Drivers and Software sana aii 33 Diver Auto nstallat OT A A oad e EERE 33 Chipset drivers utlit iia a a db a gen eae ables ai 35 Graphies rivers seng E TEn cad dia 36 AUGIOSAVIVENS 2 AE Mee Ra batons 0h Se TAT Sete tad E E A Sea 37 USB drivers ox dest tee ats cats lal tens eatin e a A td 38 iii LANCES tetas puras Decade sia 40 Manual installation through the README file coonnnninnicininonicinnannconncancancrar cnn 4 Other utilities and manuals on the CD iS A AAA AAA A A 42 FLAP AW OV CLD OCION eset O a as 43 DirectX drivers a A a ENS DEE EERIE 44 Touchscreen drivers n nicae e a tdo ess a es e aaa 45 Installing the drivers 0 00 aa a bia aT ETT ea R 46 Install the printer drivers a eee Solace laut Ae e oa Palen 47 Chapter 4 Locating the Problemi a OR A SO NE teeth ih Sten 49 Gen taleh ckout e o elt 49 POWER system CHECKOUT anio bits 49 ECD SAPOS serin ce ccdindn iediea decay ahtecanguaadeciesatu
28. ECP Mode Use DMA 3 PWR Lost Resume State Keep Off Game Port Address 201 TL gt e Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Figure 2 9 Onboard Super IO Device menu KBC Input Clock Use this item to select the input clock of your keyboard The default setting is 12 MHz KB Mouse Power ON Enables you to use a PS 2 mouse or keyboard to power on the system The default setting is Disabled The following options can be set Password Use the KB Power On Password value to power on the system Hot Key Use the KB Power On Hot Key value to power on the system Mouse Left Double click the left mouse button to power on the system Mouse Right Double click the right mouse button to power on the system KB Mouse Power ON Password Enables you to set a password to be entered when using the keyboard to power on the Kiosk P The default setting is lt Enter gt Hot Key Power ON Enables you to select a hot key to turn on the Kiosk P The default setting is lt Ctrl F1 gt Onboard FDC Controller This option enables the onboard floppy disk drive controller The default setting is Enabled Integrated Peripherals 23 Onboard Serial Port 1 This option is used to assign the I O address and IRQ for the onboard serial port 1 COM1 The default setting is 3F8 IRQ4 Onboard Serial Port 2 This option is used to assign the I O address and
29. Kiosk P Service Manual V1 0 Copyright This publication including all photographs illustrations and software is protected under international copyright laws with all rights reserved Neither this manual nor any of the material contained herein may be reproduced without writ ten consent of the author Version 1 0 Disclaimer The information in this document is subject to change without notice The manufacturer makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or changes Trademark recognition DirectX 9 0 is a trademark of Microsoft Corporation Memory Stick and Memory Stick Pro are trademarks of Sony Corporation Microdrive is a trademark of IBM Corporation TouchKit is either a registered trademark or trademark of eGalex Incorporated TouchWare is either a registered trademark or trademark of 3M xD Picture Card and the xD Picture Card logo is owned by Licensors Compliant Licensors Fuji Photo Film Co Ltd Olympus Corporation and Toshiba Corporation xD Picture Card License A license is required before xD card readers can be sold Resellers should con tact www xd picture com for information
30. POST is a series of built in diagnostics performed by the BIOS After the POST routines are completed the following message appears Press DEL to enter SETUP Press the delete key lt Delete gt to access the Award BIOS Setup Utility Phoenix Award WorkstationBIOS CMOS Setup Utility Standard CMOS Features CPU Frequency Control Advanced BIOS Features Load Fail Safe Defaults Advanced Chipset Features Load Optimized Defaults Integrated Peripherals Set Supervisor Password Power Management Setup Set User Password PnP PCI Configurations Save amp Exit Setup PC Health Status Exit Without Saving Esc Quit TL e Select item F10 Save amp Exit Setup Time Date Hard Disk Type Figure 2 1 Main BIOS menumenu BIOS navigation keys The BIOS navigation keys are listed below KEY FUNCTION otis Scrolls through the items on a menu PU PD Modifies the selected field s values Esc Exits the current menu F1 Displays a screen that describes all key functions F5 Loads previously saved values to CMOS F6 Loads a minimum configuration for troubleshooting F7 Loads an optimum set of values for peak performance F10 Saves the current configuration and exits Setup Shift F2 Changes the color of the BIOS menu 12 Chapter 2 BIOS Setup Utility Using BIOS When you start the Setup Utility the main menu appears The main menu of the Setup Utility displays a list of the options that are available
31. Resume On LAN Use this item to enable LAN activity to wake up the system from a power saving mode The default setting is Dis abled USB KB Wake Up From S3 When enabled the system power will resume the system from a power saving mode if there is any USB keyboard activity The default setting is Disabled 26 Chapter 2 BIOS Setup Utility Resume by Alarm When set to Enabled the following two fields become available and you can set the date day of the month hour minute and second to turn on your system When set to 0 zero for the day of the month the alarm will power on your system every day at the specified time The default setting is Disabled Date of Month Alarm When set to 0 the system powers on everyday at the time specified in the Time hh mm ss Alarm field Select a date from 1 to 31 for the system to power on at the time specified in the Time hh mm ss Alarm field The default setting is 0 Time hh mm ss Alarm Set the time for the system to power on as defined in the Date of Month Alarm field The time set in this field must be later than the time in the RTC time as shown in the Standard CMOS Features on page 13 PnP PCI Configurations This option configures how PnP Plug and Play and PCI expansion cards operate in the system Both the ISA and PCI buses on the mainboard use system IRQs Interrupt ReQuests and DMAs Direct Memory Access You must set up the IRQ and DMA assignme
32. TWARE Supplemental EULA IMPORTANT READ CAREFULLY These Microsoft Corporation Microsoft operating system components including any online or electronic documentation OS Components are subject to the terms and conditions of the agreement under which you have licensed the applicable Microsoft operating system product described x accept the agreement C don t accept the agreement Bach Cancel 2 Follow the onscreen instructions to complete the installation 44 Chapter 3 Installing Drivers and Software Touch screen drivers The TouchKit autoinstall CD automatically installs the drivers for the touch screen Insert the CD into the CD ROM drive The following screen appears TouchKit Ver 3 1 5 We provide a full range of controllers for both analog Win9X ME p k ne a resistive and capacitive touch panels WinNT4 The resistive controller communicates with the PC system directly through RS232 PS 2 or USB port Winsx ME wawra Win2000 XP The design is optimized for an accurate sensitive and quick touch performance as well as an ease of use interface User Guide The driver supports a set of operating systems i e Windows 95 Windows 98 Windows ME Windows NT4 Windows 2000 Windows XP Windows XP Tablet PC Edition Windows CE 2 12 3 0 NET DOS iMac RedHat Mandrake Linux n EL A Browse CD CopyRight c 2000 2003 Exit Figure 3 3 Touchkit dr
33. are described e Safety and precautions e Before You Begin on page 58 e Replacing Parts on page 58 Safety and precautions Computer components and electronic circuit boards can be damaged by discharges of static electricity Working on computers that are still connected to a power supply can be extremely dangerous Follow these guidelines to avoid damage to the computer or injury to yourself Always disconnect the Kiosk P from the power outlet e Leave all components inside the static proof packaging that they ship with until they are ready for installation e After replacing optional devices make sure all screws springs or other small parts are in place and are not left loose inside the case Metallic parts or metal flakes can cause electrical shorts Ay Only qualified personnel should perform repairs on the Kiosk P Damage due to unauthorized servicing is not covered by the warranty Ifthe LCD breaks and fluid gets onto your hands or into your eyes immediately wash with water and seek medical attention CAUTION Ay Under no circumstances touch the inverter card while power is connected to the Kiosk P Unplug the power cord before attempting to replace any FRU CAUTION To prevent static damage to components wear a grounded wrist strap Alterna tively discharge any static electricity by touching the bare metal chassis of the CAUTION unit case or the bare metal body of any other grounded app
34. atically updated whenever you make changes to the Windows Date and Time Properties utility Standard CMOS Features 13 gt IDE Primary Secondary Master Slave This field is used to configure the IDE hard drive installed in the system Move the cursor to highlight the IDE Pri mary Secondary Master Slave fields and press lt Enter gt The IDE Primary Master submenu opens Phoenix Award WorkstationBIOS CMOS Setup Utility IDE Primary Master IDE HDD Auto Detection Press Enter IDE Primary Master Auto Access Mode Auto Menu Level gt Capacity 8448 MB To auto detect the HDD s size head on this channel ylinder 16368 lead Trecomp anding Zone sector i F L TL gt e Move Enter Select JPU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Figure 2 3 IDE Primary Master Submenu IDE HDD Auto Detection Press Enter while this item is highlighted if you want the Setup Utility to automatically detect and configure a hard disk drive on the IDE channel If you are setting up a new hard disk drive that supports LBA mode more than one line will appear in the parameter box Choose the line that lists LBA for an LBA drive NOTE IDE Primary Secondary Master Slave If you leave this item at Auto the system will automatically detect and configure any IDE devices it finds If it fails to find a hard disk change the value to Manual and then manually
35. base cover on page 62 e Base case top on page 63 1 Disconnect the 5 cables 2 Remove the 4 screws hex6 x 6 mm silver 3 Lift the power supply out 80 Chapter 5 Replacing Field Replaceable Parts FRUs 4 Remove the 2 screws hex6 x 6 mm silver and the bracket When replacing Screw the original bracket to the replace ment Power supply Reconnect the cables as shown 1 6 Be sure to connect the EMI protected power cable to the HDD 3 as shown Replacing Parts 81 Heatsink Before proceeding remove the following FRUs Cable cover on page 60 Printer cover on page 61 Rear base cover on page 62 Base case top on page 63 Ly E NE ui Gi Kc o yl NX DA SO vd 7 Flip the release levers 1 Remove the release levers 2 Lift the heatsink straight up 3 When replacing Apply thermal compound to CPU Chapter 5 Replacing Field Replaceable Parts FRUs 82 CPU Before proceeding remove the following FRUs The CPU socket is a ZIF socket Zero Insertion Force socket This type of socket is designed for easy insertion of the CPU The chip is easily dropped into the socket and the lever is pulled down to lock it in If any resistance is noticed CAUTION when inserting the CPU check that it is aligned
36. capacity The default setting is Enabled Boot Up NumLock Status This item defines if the keyboard Num Lock key is active when your system is started The default setting is On Typematic Rate Setting If this item is enabled you can use the following two items to set the typematic rate and the typematic delay settings for your keyboard The default setting is Disabled Typematic Rate Chars Sec Use this item to define how many characters per second are generated by a held down key The default setting is 6 Typematic Delay Msec Use this item to define how many milliseconds elapse before a held down key begins generating repeat characters The default setting is 250 Security Option If you have installed password protection this item defines if the password is required at system start up or if it is only required when a user tries to enter the Setup Utility The default setting is Setup APIC Mode APIC Advanced Programmable Interrupt Controller mode provides symmetric multiprocessing SMP This setting should be left at its default setting The default setting is Enabled MPS Version Control for OS The MPS MultiProcessing Specification is a specification for designing SMP based PCs using Pentium processors It defines how memory and interrupts are shared This setting is used to select the MPS version that the motherboard is using The default setting is 1 4 OS Select For DRAM gt 64 MB This item is only required if yo
37. cn Gy Seducaaeeae long seabed uandeis Gea EREE 50 Touch screen SIMPOSIOS Ad 50 PG WCE SOPLO A SRC Td eS NS 51 Network symptoms a e E 51 USB Symptoms atana nea see cd 51 MSR r der symptoms inenten ieden naa A tered a adds tated 52 Card reader MAPS ssis miaon A A EAA ERORAR NAAS 52 Boot SYMP COMMAS A REE EE E EEEE a E R 52 Peripheral de vice symptoms O R a a AA 53 RAG VICE SIV MIP BONING A A A A 53 Printer symptoms A a od 33 Motherboard J ump r SAM ada 53 Setting A JUMP O a a e e e ea rod coe 54 Motherboard jumpers and connectors ooiiinninnninincnnncnnccnnnnacnnr nana 55 Chapter 5 Replacing Field Replaceable Parts FRUSs aio acacia cient As 57 Safety and precautions sr dada 57 Before You Bes a 58 RE a a o to lo 58 MSI A A A A TE AO EE GE Es 59 Cablercover Da A E e o do E E E A 60 Printer COVE i sine A A A AA ia 61 Rear base COVE eras ti ti AA edad AS chtiiuattia or ERE A tdci 62 Base CASCO aa 63 NA eee clees E de ys wcahest ate th tee Meee de Sela E sevceg as 64 POB e G 65 IRETSIOO etrusca 66 PASA s 67 ETFONEDASE COVE Ta Seid ta a hs os Piven ead N nla on Lae a ee ES AS 68 Cardreadertrame a e et e e o Oe ime ee Resin Soke ec de e dto tee ats 69 CIR A ee 71 OPUCAL AS VIVE it ere Ee MIR AR a A a RIE E A he 72 BEMCIAS OE ad A is Tv OE LE Nba a cid iaa 73 Hard QUIN Gr cesta O A OOO 74 Di GIL d ROPER A a a 75 Printer P OB A RR 76 Power button Tame ai 77 POWER DUO ii lis 78 Reat USB a die 79 Power SUPPIY A o a e E a pena
38. condary Master Slave PIO Each IDE channel supports a master device and a slave device These four items let you assign which kind of PIO Programmed Input Output is used by IDE devices Choose Auto to let the system auto detect which PIO mode is best or select a PIO mode from 0 4 The default setting is Auto Primary Secondary Master Slave UltraDMA Each IDE channel supports a master device and a slave device This mainboard supports UltraDMA technology which provides faster access to IDE devices If you install a device that supports UltraDMA change the appropriate item on this list to Auto You may have to install the UltraDMA driver supplied with this mainboard in order to use an UltraDMA device The default setting is Auto IDE HDD Block Mode Enable this field if your IDE hard drive supports block mode Block mode enables BIOS to automatically detect the optimal number of block read and writes per sector that the drive can support and improves the speed of access to IDE devices The default setting is Enabled Integrated Peripherals 21 Intel OnChip PCI Device Use this item to enable or disable the PCI devices that are integrated on the mainboard Select the item and press lt Enter gt to open the following menu Phoenix Award WorkstationBIOS CMOS Setup Utility INTEL OnChip PCI Device AC97 Audio Auto On Chip LAN Control Enabled Onboard LAN Boot ROM Enabled Menu Level gt TL lt Move Enter Select PU PD Val
39. configure the drive by entering the characteristics of the drive in the fields described below e Capacity displays the capacity of the HDD in megabytes M e Cylinder indicates the number of cylinders that the HDD has A cylinder is the sum total of all tracks that are in the same location on every disk surface Head displays the number of heads in the HDD A head is a device that reads and writes data on the hard disk e Precomp displays the track where precompensation is initiated Precompensation is a feature whereby the HDD uses a stronger magnetic field to write data in sectors that are closer to the center of the disk In CAV 14 Chapter 2 BIOS Setup Utility recording in which the disk spins at a constant speed the sectors closest to the spindle are packed tighter than the outer sectors Landing Zone displays the location of the safe non data area on a hard disk that is used for parking the read write head e Sector displays the number of sectors available on the HDD A sector is the smallest unit of storage space on a disk Access Mode This item defines special ways that can be used to access IDE hard disks such as LBA Large Block Addressing Leave this value at Auto and the system will automatically decide the fastest way to access the hard disk drive Press lt Esc gt to close the IDE device menu and return to the Standard CMOS Features menu Drive A Drive B 1 44M 3 5 in None These i
40. difications not expressly approved by the system s manufacturer could void the user s authority to operate the equipment Declaration of conformity This device complies with part 15 ofthe FCC rules Operation is subject to the following conditions This device may not cause harmful interference and This device must accept any interference received including interference that may cause undesired operation About this manual The service manual provides service information for the Kiosk P Photo Kiosk This manual is designed to help trained service personnel to locate and fix failing parts on the Kiosk P This manual consists of the following sections Chapter 1 Getting Started This section provides general information on the Kiosk P a packing list and illustrations to identify components Chapter 2 BIOS Setup Utility The BIOS chapter provides information on navi gating and changing settings in the BIOS Setup Utility Chapter 3 Installing Drivers and Software This chapter provides information on installing drivers for supported operating systems Chapter 4 Locating the Problem Refer to this chapter to locate the failing part or cause of the problem that requires servicing Chapter 5 Replacing Field Replaceable Parts FRUs This chapter provides drawings and instructions to replace all FRUs Appendix Exploded Diagrams and Parts List The appendix includes an exploded diagram of the Kiosk P the parts list and the order number
41. dvanced Chipset Features DRAM Timing Selectable By SPD Item Help CAS Latency Time Active to Precharge Delay Menu Level DRAM RAS to CAS Delay DRAM RAS Precharge Auto Memory Enhancement Disabled Memory Frequency For Auto System BIOS Cacheable Disabled Video BIOS Cacheable Disabled Delayed Transaction Enabled On Chip Video Enabled On Chip Frame Buffer Size 1MB 7 l lt Move Enter Select JPU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Figure 2 5 Advanced Chipset Features menu DRAM Timing Selectable The EEPROM ona memory card has Serial Presence Detect SPD data structure that stores information about the module such as memory size and speed When SPD is selected the CAS Latency Time and Active to Precharge Delay items are set to their defaults and the system runs according to information in the EEPROM providing the most stable condition The default setting is SPD CAS Latency Time This item enables you to specify the time delay in clock cycles or CLKs that elapses before the SDRAM carries out a read command after receiving it The value specified here also sets the number of CLKs that will elapse for the com pletion of the first part of a burst transfer Low values indicate a faster data transaction When synchronous DRAM is installed the number of clock cycles of CAS latency depends on the DRAM timing The default
42. ed 32 bit posted write buffer to support delay transactions cycles Enable this item to sup port compliance with PCI specification version 2 1 The default setting is Enabled On Chip Video This item is used to enable or disable the onboard video The default setting is Enabled On Chip Frame Buffer Size This item is used to select the video frame buffer size The default setting is IMB After you have made your selections in the Advanced Chipset Features menu press lt ESC gt to go back to the main menu Advanced BIOS Features 19 Integrated Peripherals This option defines the operation of peripheral components on the system s input output ports Phoenix Award WorkstationBIOS CMOS Setup Utility Integrated Peripherals INTEL OnChip IDE Device Press Enter MITOS INTEL OnChip PCI Device Press Enter Onboard SuperlO Device Press Enter Menu Level W USB Controller USB 2 0 Disabled USB Keyboard Support Disabled Init Display First Onboard VGA TJ gt Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Figure 2 6 Integrated Peripherals menu INTEL OnChip IDE Device See INTEL OnChip IDE Device on page 21 INTEL OnChip PCI Device See Intel OnChip PCI Device on page 22 Onboard SuperlO Device See Onboard SuperlO Device on page 23 USB Controller Set this item to All Enabled to use USB 2 0 and USB 1 1 devices
43. ed Defaults Figure 2 12 PC Health Status menu System Component Characteristics These fields provide you with information about the systems current operating status including component voltages CPU and system temperatures and fan speeds 28 Chapter 2 BIOS Setup Utility Shutdown Temperature Enables you to set the maximum temperature that the CPU will reach before the system shuts down The default set ting is 75C 167F Press lt Esc gt to return to the main menu Frequency Control Option This item enables you to set the clock speed and system bus for your system The clock speed and system bus are determined by the kind of processor you have installed in your system Phoenix Award WorkstationBIOS CMOS Setup Utility CPU Frequency Control Auto Detect PCI Clk Enabled Spread Spectrum 0 45 Menu Level W CPU Host 3V66 PCI Clock Default TL lt Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Figure 2 13 CPU Frequency Control CPU Clock Ratio Use this item to set a multiple for the CPU clock The multiple times the system bus must equal the core speed of the installed processor The default setting is 8 x Auto Detect PCI Clk When enabled BIOS disables the clock signal of unpopulated PCI slots reducing power consumption The default set ting is Enabled Spread Spectrum Enable this item to significantly reduce
44. etup Welcome to the InstallShield R Wizard for Intel R Extreme Graphics Driver Welcome This program will install Intel R Extreme Graphics Driver on pour computer It is strongly recommended that you exit all Windows programs before running this setup program lt Back Cancel 3 Follow the onscreen instructions to complete the installation L To install the graphics drivers it is recommended that the system has a mini mum of 128 MB of system memory 36 Chapter 3 Installing Drivers and Software Audio drivers The Realtek audio drivers package includes the AC 97 drivers and audio software It supports Windows XP 2000 NT ME 98SE Refer to the following to install the drivers 1 Click the AUDIO icon 2 Click Realtek Audio Drivers The following screeen appears Realtek AC 97 Audio Setup 4 77 Welcome to the InstallShield Wizard for Realtek AC 97 Audio The InstallShield Wizard will install Realtek AC 97 Audio on your computer To continue click Next 3 Follow the onscreen instructions to complete the installation Driver Auto Installation 37 USB drivers To avail of the faster transfer speed of USB 2 0 the USB 2 0 drivers must be installed These drivers support Windows XP 2000 ME 98SE Refer to the following to install the drivers Before installing the USB driver make sure the USB controller is set to All Enabled in the Integrated Peripherals menu of the BIOS See Integrated Per
45. he 2 screws M3 x 6 mm silver Remove the 2 screws M3 x 6 mm silver Lift the printer PCB out 76 Chapter 5 Replacing Field Replaceable Parts FRUs Power button frame Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 1 Disconnect the 2 cables 2 Remove the 3 screws M3 x 6 mm silver 3 Lift the power button frame out Replacing Parts 77 Power button Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 Power button frame on page 77 1 Remove the two screws M3 x 6 mm silver 2 Remove the power button 78 Chapter 5 Replacing Field Replaceable Parts FRUs Rear USB Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 Power button frame on page 77 1 Remove the two screws M3 x 6 mm silver SD SL pd D i 2 Remove the rear USB Ze Replacing Parts 79 Power supply Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear
46. ice Enabled Swap Floppy Drive Disabled Boot Up Floppy Seek Enabled Boot Up NumLock Status On Typematic Rate Setting Disabled Typematic Rate Chars Sec 6 Typematic Delay Msec 250 Security Option Setup APIC Mode Enabled MPS Version Control For OS 1 4 OS Select For DRAM gt 64MB Non OS2 HDD S M A R T Capability Disabled TJ gt Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Menu Level Allows you to choose the VIRUS warning feature for IDE Hard Disk boot sector protection If this function is enabled and someone attempts to write data into this area BIOS will show a warning message on screen and alarm beep Figure 2 4 Advanced BIOS Features menu Virus Warning When enabled this item provides protection against viruses that try to write to the boot sector and partition table of your hard disk drive You need to disable this item when installing an operating system We recommend that you enable anti virus protection as soon as you have installed an operating system The default setting is Disabled CPU L1 amp L2 Cache Most processors that can be installed in this mainboard use internal level 1 L1 and level 2 L2 cache memory to improve performance Leave this item at the default setting for better performance The default setting is Enabled CPU Hyper Threading This option is supported by certain Pentium 4 chip
47. ipherals on IMPORTANT 292 20 1 Click the USB icon 2 Click USB2 0 Drivers If the OS is Windows ME or 98 SE the following screeen appears 2d intel USH 2 0 Support vi 1 Setup Intel USB 20 Support vil Setup INTEL SOFTWARE LICENSE AGREEMENT E Pinase mad the following Licenan Agrnemert Prost the PAGE DOWN key to ane the rest of the INTEL SOFTWARE LICENSE AGREEMENT IMPORTANT BY UNZIFFING THIS FILE YOU ARE AGREEING TO BE BOUND BY THe TERMS UF THIS AGREEMENT OO NOT LIMZIP THIS FILE UNTIL YOU HAVE CAREFULLY READ AND MELO TO THE FOLLOWING TERMS AND CONDITIONS IF YOU DO NOT AGAEE TO THE TERMS UF THISAGREEMENT PROMPTLY DELETE THIS FILE IF YOU UNZIP THIS FILE YOU WILL OL DOUNO DY THE TEANS OF THIS AGALEMENT LICENSE You map copy the Soltware onio pour crgsnizaton s computers for your organization ure and you nay make a isawnable number d backup cues ol lhe Sottvrate cubyedt to these candor Ds you accept altho tows of the preceding Liceras Agreement if you choose No Setup wal clas To inital thin product you must accept thit ageement 3 Windows XP and Windows 2000 do not support USB driver autoinstallation If the OS is Windows XP or 2000 the following screeen appears 38 Chapter 3 Installing Drivers and Software fj USB20 TXT Notepad Ioj x File Edit Format Help e be ha Va Va Pa P WA Va Pe P VA Wa Va P WA Va Va P VA Va Pa GIS RR Va P A ROR a P VA RRR Va Va Va P VA VA Va BR VA Va PA VA VA PA PA HA A
48. is 2 5 Active to Precharge Delay To change the active to precharge delay the DRAM Timing Selectable setting must be set to User The default set ting is 7 18 Chapter 2 BIOS Setup Utility DRAM RAS to CAS Delay This item enables you to set the time it takes data to move between the Row Address Strobe RAS and Column Address Strobe CAS You can also insert a timing delay between RAS and CAS When set to higher values reads writes and refreshes take longer but data is transferred with better reliability The default setting is Auto DRAM RAS Precharge Time DRAM must continually be refreshed or it will lose its data Normally DRAM is refreshed entirely as the result of a single request This option allows you to determine the number of CPU clocks allocated for the Row Address Strobe RAS to accumulate its charge before the DRAM is refreshed If insufficient time is allowed refresh may be incom plete and data lost The default setting is Auto Memory Enhancement This setting enhances the memory speed of the system The default setting is Disabled Memory Frequency For This setting is used to select the memory clock speed of the DIMM The default setting is Auto System Video BIOS Cacheable These items allow the video and or system to be cached in memory for faster execution We recommend that you leave these items at the default value The default setting is Disabled Delayed Transaction The chipset has an embedd
49. isplay cover Before proceeding remove the following FRUs MSR on page 59 e Rear display cover on page 89 1 Tilt the Kiosk P onto a foam pad to prevent damage to the touch panel or scratches on the display 2 Remove the 8 screws M3 x 6 mm silver 3 Disconnect the 3 cables 4 Tilt the Kiosk P back down leaving the front display cover and touch panel on the foam pad 94 Chapter 5 Replacing Field Replaceable Parts FRUs When replacing Align the 6 plastic locator pins on the front display cover with the holes on the frame Replacing Parts 95 Touch panel Before proceeding remove the following FRUs MSR on page 59 e Rear display cover on page 89 Front display cover on page 94 1 Lift the touch panel off the glass rubber 2 Remove the glass rubber Note the orientation of the glass rubber tabs shown here in white When replacing The corners of the replacement touch panel must be protected from protrusions in the moulding on the front display cover Apply a 1 cm square adhesive rubber to each corner of the replacement touch panel 96 Chapter 5 Replacing Field Replaceable Parts FRUs Speakers Before proceeding remove the following FRUs MSR on page 59 e Rear display cover
50. ivers autoinstall screen If the screen doesn t automatically appear double click the My Computer icon on the desktop Then right click on CD ROM drive icon and select AutoPlay V ICON DESCRIPTION Win9X ME Select this option to install the drivers Windows 98 or Windows ME WinNT4 Select this option to install the drivers Windows Win2000 XP Select this option to install the drivers Windows 2000 or Windows XP User Guide Select this option to view installation guides for each OS FAQ Select this option to view an FAQ list Browse CD Select this option to view the contents of the CD in Windows Explorer Exit Select this option to close the autoinstall utility Touch screen drivers 45 Installing the drivers Refer to the following to install the touch screen drivers for the operating system you want 1 Insert the TouchKit CD into the CD ROM drive The following screen appears TouchHKit Ver 3 1 5 PANAS AS ARAS Win9X ME j We provide a full range of controllers for both analog resistive and capacitive touch panels WinNT4 i The resistive controller communicates with the PC system i directly through RS232 PS 2 or USB port Win2000 XP The design is optimized for an accurate sensitive and quick F touch performance as well as an ease of use interface User Guide f The driver supports a set of operating systems i e Windows 95 Windows 98 Windows ME Windows NT4 Windows 2000 Windo
51. liance on the board unless it is necessary to do so Do not flex or stress the circuit board Do not hold components such as a processor by its pins hold it by the CAUTION edges f Hold electronic circuit boards by the edges only Do not touch the components 57 Before You Begin Make sure you have a stable clean working environment Dust and dirt can get into Kiosk P components and cause a malfunction Adequate lighting and proper tools can prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle nosed pliers to disconnect connectors as these can damage the soft metal or plastic parts of the connectors To prevent scratching the case of the Kiosk P make sure the worktop surface is clean and flat If you need to put the display facing down be sure to use a foam mat CAUTION Replacing Parts Take note of the following when replacing parts Ifyou replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs When replacing a failing part other parts that have to be removed before the failing part are listed at the top of the page The arrows in the following procedures show the direction of movement to remove replace a part or to turn a screw or key to release a device Always use the co
52. n 1 Reseat the power AC cable unexpectedly Cannot turn the 2 Reseat replace power fan if not on system on 3 Replace the power button 4 Replace the motherboard Cannot turn the 1 Hold down the power button for 4 seconds system off 2 Replace the motherboard Network symptoms SYMPTOM CORRECTIVE PROCEDURE Cannot access LAN 1 Confirm that network hub switch if present is functioning correctly 2 Reseat the RJ 45 cable 3 Confirm green and orange LED activity of the RJ 45 jack 4 Check the network TCP IP settings Remove and reinstall the driver 6 Replace the network cable 7 Replace the motherboard USB symptoms SYMPTOM CORRECTIVE PROCEDURE USB port does not 1 Check that the USB port is detected in Windows Device Manager function 2 Reinstall the USB driver 3 Replace the motherboard Power symptoms 51 MSR reader symptoms SYMPTOM The MSR reader does not function 1 2 3 Card reader symptoms SYMPTOM CORRECTIVE PROCEDURE The card reader does not function Boot symptoms 52 SYMPTOM System continually reboots on power up 1 2 p A Ww N CORRECTIVE PROCEDURE Reseat the MSR reader cable Reseat the MSR board cable While at a DOS prompt swipe a card through the MSR If no text appears on the screen replace the MSR While at a DOS prompt swipe a card through the MSR If text appears on the screen the MSR is ok Reinstall application software
53. nts correctly through PnP PCI Configurations otherwise the mainboard will not work properly Selecting PnP PCI Configurations on the main menu displays this menu Phoenix Award WorkstationBIOS CMOS Setup Utility PnP PCI Configurations Reset Configuration Data Disabled Item Help Resources Controlled by Auto ESCD Menu Level Be x IRQ Resources Press Enter Select Yes if you are PCI VGA Palette Snoop Disabled using a Plug and Play capable operating system Select No if you need the BIOS to configure non boot devices x PCI IRQ Assignment x Onboard LAN Auto TL e Move Enter Select JPU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Figure 2 11 PnP PCI Configurations menu Reset Configuration Data If you enable this item and restart the system any PnP configuration data stored in the BIOS Setup is cleared from memory The default setting is Disabled Resources Controlled By You should leave this item at the default Auto ESCD Under this setting the system dynamically allocates resources to plug and play devices as they are required If you cannot get a legacy ISA Industry Standard Architecture expan sion card to work properly you might be able to solve the problem by changing this item to Manual and then opening up the IRO Resources menu Power Management Setup Option 27 IRQ Resources This menu can only be accessed when the Resources C
54. oe at 80 H atsink A ari 82 A pags O SS a RR 83 MANDO AA A corse oti eae eae Tea dated ORURO RIE TN a ETO ORR 85 Memory Ode srs vocoder E Peak ah Eaten devo Tes ST Te eee 86 ETNA ING Bda sada ae GTS nds 87 Front CTS Bi 00 A ire Casa aA ta 88 VAKNI NAA A EENE EAE ATE E E OA 89 MIRPEB ASAS 90 STILO PY A A Ed A O Ga Pa ia Sa ad ame Dana eh Nil as Ca dde l date oe ied aetna 91 Touch panel converter PCB a ad 92 Touch panel PCB ios tdi ad N RE A tates E danse Ea 93 Front display cover AA A ISG RES 94 TOUCH DANCE A ds RD SE E EA Pie ee LA ed BA ats aR Tt 96 Speakers ii e these a as e diles alt 97 OSD DUO PCB ci A a Tae 98 Man panel PCBS ike Bes aa alee tee aa iS SEG SE IIE 9 A A Sant ee aa on eas Neate Nae Aa 99 Inyerter card Bocce AA a A NE EIN EER ae BARE HR Be Se 100 LCD DONC carck toe cele cestie hs a atole ho en as e del tint E 101 Appendix Exploded Diagrams and Parts List a ci 103 A O AE E E RS 104 Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 2 9 Figure 2 10 Figure 2 11 Figure 2 12 Figure 2 13 Figure 3 1 Figure 3 2 Figure 3 3 Figure 4 1 Figure 6 1 TABLE OF FIGURES Unpacking the Kiosko e da o 1 Front right view of Kiosk P td a diia 2 Card readers and DVD CD RW combo drlVe coooconnncocococicccononconncconocanocon cnc nocanononnnos 3 Rear tight View of Kiosk Posisi e ad 4 Connectors with cables di
55. on license application requirements IMPORTANT Other product names used in this manual are the properties of their respective owners and are acknowledged Federal Communications Commission FCC This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guar antee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment onto an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to ensure compli ance with the pertinent RF emission limits governing this device Changes or mo
56. on page 40 Click the README icon to open the G4V50 txt README file See Manual installation through the README file on page 41 Click the TOOLS icon to open the Intel 845 Family Tools menu See Other utilities and manuals on the CD on page 42 Click the EXIT icon to close the autoinstall utility 34 Chapter 3 Installing Drivers and Software Chipset drivers utility The Intel 845 INF Utility is used for updating Windows XP 2000 ME 98SE INF files so that the Intel Chipset is con figured correctly Refer to the following to install the utility 1 Click the CHIPSET icon 2 Click Intel Chipset Software Installation Utility The following screeen appears x Welcome to the InstallShield R Wizard for Intel R Chipset Software Installation Utility Welcome to the Intel R Chipset Software Installation Utility This utility will enable Plug amp Play INF support for Intel R chipset components lt Back Cancel 3 Follow the onscreen instructions to complete the installation L It is recommended that you install the Intel 845 INF Utility before installing AGP PCI AMR or CNR drivers Driver Auto Installation 35 Graphics drivers This screen installs the Intel Extreme Graphics drivers Refer to the following to install the drivers 1 Click the GRAPHICS icon 2 Click Intel 845 Graphics Drivers The following screeen appears Intel R Extreme Graphics Driver S
57. on page 89 1 Disconnect the cable 2 Remove the 4 screws M3 x 6 mm silver Replacing Parts 97 OSD button PCB Before proceeding remove the following FRUs MSR on page 59 e Rear display cover on page 89 1 Disconnect the 3 cables 2 Remove the 3 screws M3 x 6 mm silver a a En 3 Disconnect the last cable from the main panel PCB 4 Remove the OSD button PCB When replacing Note the 2 cables run under the OSD button PCB 98 Chapter 5 Replacing Field Replaceable Parts FRUs Main panel PCB Before proceeding remove the following FRUs MSR on page 59 Rear display cover on page 89 MSR PCB on page 90 Shield top on page 91 1 Disconnect the 8 cables 2 Remove the 4 screws M3 x 6 mm silver 3 Remove the PCB When replacing Note the cable that goes to the touch panel converter PCB passes underneath the LCD cable Ensure the cable that goes to the OSD button PCB passes outside the shield top See Shield top on page 91 Replacing Parts 99 Inverter card Before proceeding remove the following FRUs
58. ontrolled by menu is set to Manual In the JRO Resources menu if you change any of the IRQ assignations to Legacy ISA then that Interrupt Request Line is reserved for a legacy ISA expansion card Press lt Esc gt to close the IRQ Resources menu PCI VGA Palette Snoop This item is designed to overcome some problems that can be caused by some non standard VGA cards This main board includes a built in VGA system that does not require palette snooping so you must leave this item disabled The default setting is Disabled PCI IRQ Assignment Onboard LAN By default an IRQ is automatically assigned to the onboard LAN Use this field to manually assign an IRQ to the onboard LAN Press lt Esc gt to return to the main menu PC Health Status On mainboards that support hardware monitoring this item lets you monitor the parameters for critical voltages criti cal temperatures and fan speeds Except for Shutdown Temperature you cannot make any changes to these fields They are display only Phoenix Award WorkstationBIOS CMOS Setup Utility PC Health Status Current System Temp Item Help Current CPU Temperature Current System FAN Speed Menu Level i Current CPU FAN Speed Current 2nd FAN Speed CPU lt V gt 15 V 33 V 5 V 12 V 12 V VBAT V 5VSB V Shutdown Temperature 75 C 167 F Tse Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimiz
59. ou agree to these terms and conditions EPSON grants to you a nonexclusive license to use the Following software the Software v accept the terms in the license agreement 1 do not accept the terms in the license agreement Installshield Back Cancel 2 Select the I accept the terms in the license agreement radio button and click Next The following screen appears dj EPSON Advanced Printer Driver for BA EU series InstallShield Wizard Location to Save Files Where would you like to save your files Please enter the folder where you want these files saved If the folder does not exist it will be created for you To continue click Next InstallShield lt Back Cancel Installing the printer drivers 47 48 3 Click Next to unzip the installation files The following screen appears Select OS x Select Install OS Windows95 Windows98 WindowsNT4 0 Windows2000 C WindowsXP Select Install Language C JP e us lt Back Cancel 4 Select the radio button for the appropriate operating system The following screen appears Select Module x Select Install Module USB Driver EPSON B4 T100C No cut EPSON B4 T100 Full cut EPSON BA T100C Partial cut EPSON B4 T100C Reduce35 EPSON B4 T300C No cut EPSON BA T300C Full cut EPSON BA T300C Partial cut FPSON R amp T3ANNC Reduced Universal Driver Overwrite Overwrite files by
60. pported with EPP and ECP aware peripherals PntMode allows the parallel port to operate in bipoloar mode ECP Mode Select Sets the ECP mode version The default setting is EPP1 7 ECP Mode Use DMA When the onboard parallel port is set to ECP mode the parallel port can use DMA 3 or DMA 1 The default setting is 3 PWR Lost Resume State Enables you to set options for how the system resumes after a power loss The default setting is Keep Off The follow ing options can be set Keep Off The systems power stays off Turn On The system powers on Last State Ifthe system was turned off at the time of the power loss it stays off after power is restored If the system was turned on at the time of the power loss it turns on after power is restored Game Port Address This item sets the I O address for the game port Midi Port Address This item sets the I O address for the Midi function 24 Chapter 2 BIOS Setup Utility Onboard Serial Port 3 This option is used to assign the I O address for the onboard serial port 3 COM3 which is used for the rear customer display The default setting is 3E8H Serial Port 3 Use IRQ This option is used to assign the interrupt request IRQ for the onboard serial port 3 COM3 The default setting 1s IRQ 10 Onboard Serial Port 4 This option is used to assign the I O address for the onboard serial port 4 COM4 The default setting is 2E8H Serial Port 4 Use IRQ This option is used to assign the
61. re 3 2 Tools and user manual screen Click Browse the CD to view the contents of the CD in Windows Explorer 42 Chapter 3 Installing Drivers and Software Hardware Doctor The Hardware Doctor utility monitors the system for conditions such as CPU temperature and fan speeds Monitoring ranges can be set to show a warning message or alarm when the specified level is exceeded Refer to the following to install the utility 1 Inthe TOOLS menu click Hardware Doctor The following screen appears InstallShield Wizard x Welcome to the InstallShield Wizard for Hardware Doctor The InstallShield Wizard will install Hardware Doctor on your computer To continue click Next lt Back Cancel 2 Follow the onscreen instructions to complete the installation Other utilities and manuals on the CD 43 DirectX drivers The DirectX setup wizard installs the Microsoft DirectX 9 0 runtime components Refer to the following to install DirectX 9 0 1 Inthe TOOLS menu click Microsoft DirectX 9 Drivers The following screen appears Installing Microsoft R DirectX R Welcome to setup for DirectX The Directx setup wizard guides you through installation of Directx Runtime Components Please read the following license agreement Press the PAGE DOWN key to see the rest of the agreement You must accept the agreement to continue the setup MICROSOFT DIRECTX 9 0 SUPPLEMENTAL END USER LICENSE AGREEMENT FOR MICROSOFT SOF
62. rrect screw size as indicated in the procedures Always use new screws e To replace a part reverse the removal procedure 58 Chapter 5 Replacing Field Replaceable Parts FRUs MSR 1 Remove the two screws M3 x 8 mm black 2 Slide the MSR off 3 Disconnect the cable When replacing Tuck the cable into the display after connect ing the cable Align the tabs on the display with the slots on the MSR Replacing Parts 59 Cable cover 1 Press at the top latches 2 Pivot the cover away from the Kiosk P When replacing Insert the latches into the slots at both sides A And then pivot the cover upwards until the latches on the top click into place B Se SS 60 Chapter 5 Replacing Field Replaceable Parts FRUs Printer cover 1 Lift up on the latch to remove the print roll oor 2 Tilt the display back to about 45 degrees 3 Remove the screw M3 x 8 mm black 4 Remove the cover 61 Rear base cover Before proceeding remove the following FRUs Printer cover on page 61 1 Remove the 6 screws M3 x 8 mm black 2 Pull the cover edges outward slightly and lift up 62 Chapter 5 Replacing Field Replaceable Parts FRUs Base case top Before proceeding remove the following FRUs e Cable
63. s and only appears when they are installed The default setting is Enabled Hyper Threading makes one physical CPU appear as two logical CPUs Multi threaded applications take advantage of the Hyper Threaded hardware as they would on any dual processor system however the performance gain cannot equal that of true dual processor boards Quick Power On Self Test Enable this item to shorten the power on testing POST and have your system start up faster You can enable this item after you are confident that your system hardware is operating smoothly The default setting is Fast 16 Chapter 2 BIOS Setup Utility First Second Third Boot Device The BIOS loads the operating system from the disk drives in the sequence selected in these three fields The default setting is Floppy CD ROM HDDO Boot Other Device When enabled the system searches all other possible locations for an operating system if it fails to find one in the devices specified under the First Second and Third boot devices The default setting is Enabled Swap Floppy Drive If you have two floppy diskette drives in your system this item allows you to swap the assigned drive letters so that drive A becomes drive B and drive B becomes drive A The default setting is Disabled Boot Up Floppy Seek If this item is enabled it checks the size of the floppy disk drives at start up time You don t need to enable this item unless you have a legacy diskette drive with 360K
64. sassembly Replacing Parts 69 When replacing The 6 in 1 card reader cable must be replaced as shown 70 Chapter 5 Replacing Field Replaceable Parts FRUs y 1512345 6 in 1 card reader Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 Front base cover on page 68 e Card reader frame on page 69 1 Remove the 4 screws TP3 x 6 mm silver 2 Slide the card reader out When replacing Use the original cable Replacing Parts Optical disk drive Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 Front base cover on page 68 e Card reader frame on page 69 1 Remove the 4 screws M2 x 3 mm silver 2 Remove the optical drive 72 Chapter 5 Replacing Field Replaceable Parts FRUs PCMCIA slot Before proceeding remove the following FRUs Cable cover on page 60 Printer cover on page 61 Rear base cover on page 62 Base case top on page 63 Front base cover on page 68 Card reader frame on page 69 Remove the 4 screws M3 x 6 mm silver Slide the PCMCIA
65. sconnected icons ii ici dic dis diia 5 Placement for rear Caples lt 2 seccr onenn e sa 6 MEA A a agen ns 12 Standard CMOS Features MEU A nei ee al ostaseee eeeavasvcedades 13 IDE Primary M ster SUDME sirio ias 14 Advanced BIOS Features menu isi i ching is tucteea ciated Sasaeewatenaranan 16 Advanced Chipset Features ME outs 18 Integrated Peripherals menu s sesesseseesessseesseserssressessrsseessessesseesseeseesresseeseesesressre 20 Intel OnChip IDE Device menu A Id 21 Intel OnChip PCI Device menu dada 22 Onboard Super IO Device menu A 23 Power Management Setup MENU nissin trao ais 25 PnP PCI Configurations menu s 3si335ctyssieingderdcteai ahs ceesoe rie asteatasdactadaay ceasing 27 PC Health Stats tien o a ia ln atmos Ae o 28 CPU Freg eicy Control 2 hotles te Natale ei ease ads 29 Mainboard drivers autoinstall screen ss 33 Tools and user manual CN A A A 42 Touchkit drivers autoinstall sereen sssessseseessesseeseesseesresreseosseesssresseessesressressesese 45 Mainboard jump r settings sneri eiet 55 OG SA MOT AND ironinen eh a E dade E s E E a T a N 103 vii CHAPTER 1 GETTING STARTED This chapter describes the preparation before servicing the Kiosk P The following topics are described e Unpacking and listing the Kiosk P contents e Identifying components on page 2 e Checking cable placement on page 6 Testing the thermal printer on page 7 e Powering the Kiosk P on and off on page 1
66. sition the ground wire lead horizontally Failure to position the ground wire lead inside the gray area shown here will result in a short circuit 90 Chapter 5 Replacing Field Replaceable Parts FRUs Shield top Before proceeding remove the following FRUs MSR on page 59 e Rear display cover on page 89 MSR PCB on page 90 1 Remove the 6 screws M3 x 4 mm silver 2 Remove the shield top Take care with the cable at the upper right corner Also avoid bending the ground wire lead When replacing Be sure the OSD button PCB cable passes outside the shield top and not next to the inverter Replacing Parts Touch panel converter PCB Before proceeding remove the following FRUs MSR on page 59 e Rear display cover on page 89 1 Disconnect the 3 cables 2 Remove the 2 screws M3 x 6 mm silver When replacing Ensure the ground wire lead is rotated down as far as possible to avoid interference with the shield top 92 Chapter 5 Replacing Field Replaceable Parts FRUs Touch panel PCB Before proceeding remove the following FRUs MSR on page 59 e Rear display cover on page 89 1 Disconnect the 2 cables 2 Remove the 2 screws top M2 5 x 6 mm silver bottom M3 x 4 mm silver 3 Remove the touch panel PCB Replacing Parts 93 Front d
67. ss lt Esc gt to return to the main menu Other BIOS Options This section covers the other options that are available from the main menu Phoenix Award WorkstationBIOS CMOS Setup Utility Standard CMOS Features CPU Frequency Control Advanced BIOS Features Load Fail Safe Defaults Advanced Chipset Features Load Optimized Defaults integrated Peripherals Set Supervisor Password Power Management Setup Set User Password PnP PC Configurations Save amp Exit Setup PC Health Status Exit Without Saving Esc Quit TL e Select Item F10 Save amp Exit Setup Time Date Hard Disk Type 30 Chapter 2 BIOS Setup Utility Load Fail Safe Defaults Option This option opens a dialog box that lets you load fail safe defaults for all appropriate items in the Setup Utility Follow these instructions 1 From the main menu scroll to Load Fail Safe Defaults 2 Press lt Enter gt to open the Load Setup Fail Safe Defaults menu 3 Press lt Y gt 4 Press lt Enter gt to load the defaults The fail safe defaults place no great demands on the system and are generally stable If your system is not functioning correctly try loading the fail safe defaults as a first step in getting your system working properly again If you only want to load fail safe defaults for a specific option select and display that option and then press lt F6 gt Load Optimized Defaults Option This option opens a dialog box that lets you load optimi
68. stallation 40 Chapter 3 Installing Drivers and Software Manual installation through the README file The drivers for Windows XP 2000 NT ME 98SE can be manually installed according to the instructions on the G4V50 txt file this text file can also be opened by double clicking README EXE in the root folder Refer to the fol lowing to open the README file from the autoinstall screen 1 Click the README icon The following G4V50 txt file opens fj G4 50 TXT Notepad File Edit Format Help This CD contains Intel 845INF Update Utility for windows 98 SE windows ME windows 2000 windows xP Intel 845 Graphics Drivers for windows windows windows Intel LAN Drivers for windows windows windows USB 2 0 Drivers for windows windows 98 SE windows ME 2000 windows xP NT 4 0 98 SE windows ME 2000 windows xP NT 4 0 98 SE windows ME 2000 windows XP Realtek Audio Drivers for windows 98 SE windows ME windows 2000 windows xP windows NT 4 0 2 Scroll down to the driver you want to install 3 Follow the onscreen instructions to complete the installation Driver Auto Installation 41 Other utilities and manuals on the CD The CD also contains a hardware monitoring utility DirectX drivers and user documentation Click the TOOLS icon to see the list of included items UTILITY CD Intel 845 Family Tools Hardware Doctor Microsoft DirectX 9 Drivers Users Manual Browse the CD Figu
69. tems define the characteristics of any diskette drive attached to the system You can connect one or two diskette drives Video EGA VGA This item defines the video mode of the system This mainboard has a built in VGA graphics system you must leave this item at the default setting Halt On All Errors This item defines the operation of the system POST Power On Self Test routine You can use this item to select which types of errors in the POST are sufficient to halt the system Base Memory Extended Memory and Total Memory These items are automatically detected by the system at start up time These are display only fields You cannot make changes to these fields Base Memory This field displays the amount of conventional memory detected by the system during boot Extended Memory This field displays the amount of extended memory detected by the system during boot Total Memory This field displays the total amount of memory Base and Extended detected by the system during boot Press lt Esc gt to return to the main menu Standard CMOS Features 15 Advanced BIOS Features Selecting Advanced BIOS Features on the menu displays this menu Phoenix Award WorkstationBIOS CMOS Setup Utility Advanced BIOS Features CPU L1 amp L2 Cache Enabled CPU Hyper Threading Enabled Quick Power On Self Test Disabled First Boot Device Floppy Second Boot Device HDD0 Third Boot Device LS ZIP Boot Other Dev
70. th the slot Then press the module firmly into the slot until the release levers close on the module 86 Chapter 5 Replacing Field Replaceable Parts FRUs IRDA PCB Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 Front base cover on page 68 1 Disconnect the cable ES 2 Remove the 2 screws M3 x 6 mm silver 3 Remove the IRDA PCB Replacing Parts 87 Front USB Before proceeding remove the following FRUs e Cable cover on page 60 e Printer cover on page 61 e Rear base cover on page 62 e Base case top on page 63 Front base cover on page 68 1 Disconnect the 2 cables 2 Remove the 2 screws M3 x 6 mm silver 3 Remove the front USB 88 Chapter 5 Replacing Field Replaceable Parts FRUs Rear display cover Before proceeding remove the following FRUs MSR on page 59 1 Remove the 8 screws M3 x 8 mm silver 2 Remove the cover starting at the bottom Replacing Parts 89 MSR PCB Before proceeding remove the following FRUs MSR on page 59 e Rear display cover on page 89 1 Disconnect the cable 2 Remove the 2 screws M3 x 6 mm silver 3 Remove the PCB When replacing Be certain to po
71. the EMI Electro Magnetic Interference generated by the system The default setting is 0 45 CPU Host 3V66 PCI Clock This field provides options for selecting the external system bus clock of the processor The AGP and PCI clock appear next to the selected external bus clock For example 100 66 33MHz are the settings for the external bus clock the Frequency Control Option 29 AGP clock and the PCI clock respectively The default setting is Default whereby the system runs according to the clock frequency of the processor Overclocking can cause premature wear on the processor IMPORTANT If you change this setting and the system no longer boots there are two methods to restore the original setting Method 1 Clear the CMOS data by putting the shunt on pins 2 and 3 of JP4 All fields in the BIOS Setup are reset to their default settings See Motherboard jumper settings on page 53 Method 2 For this method use a PS 2 keyboard or an AT keyboard with a DIN to mini DIN adapter 1 Press lt Insert gt and the power button at the same time 2 Release the power button while still holding the lt Insert gt key until the power on screen appears This forces the system to boot according to the FSB of the processor 3 Now press lt Delete gt The BIOS main menu opens 4 Open the CPU Frequency Control submenu and set the CPU Clock Ratio or CPU Host 3V66 PCI Clock to its default setting Pre
72. u have installed more than 64 MB of memory and you are running the OS 2 operating system Otherwise leave this item at the default The default setting is Non OS2 HDD S M A R T Capability SMART Self Monitoring Analysis and Reporting Technology is a drive technology that reports its own degradation enabling the operating system to warn the user of potential failure It is supported in ATA 33 or later drives If you are using hard drives that support SMART set this field to Enabled The default setting is Disabled Report No FDD For WIN95 If you are running a system with no floppy drive and using Windows 95 select Yes for this item to ensure compatibil ity with the Windows 95 logo certification Otherwise select No The default setting is No Advanced BIOS Features 17 Full Screen Logo Show This field is used to display a particular logo at boot up The default setting is Enabled Small Logo EPA Show Determines whether the EPA logo appears during boot up The default setting is Enabled Press lt Esc gt to return to the main menu Advanced Chipset Features This option displays critical timing parameters of the mainboard Leave the items on this menu at their default settings unless you are very familiar with the technical specifications of your system hardware If you change the values incor rectly you may introduce fatal errors or recurring instability into your system Phoenix Award WorkstationBIOS CMOS Setup Utility A
73. ue F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Figure 2 8 Intel OnChip PCI Device menu AC97 AUDIO Enables and disables the onboard audio chip Disable this item if you are going to install a PCI audio add in card The default setting is Auto On Chip LAN Control Enables and disables the onboard modem chip Disable this item if you are going to install a PCI audio add in card The default setting is Enabled Onboard LAN Boot ROM Enable this item if you use the boot ROM instead of a disk drive to boot the system and access the LAN directly To change the boot ROM setting type lt Shift gt lt F10 gt when prompted at boot up This item must be enabled to access the boot ROM s program The default setting is Enabled 22 Chapter 2 BIOS Setup Utility Onboard SuperlO Device Use this item to change settings for I O devices Select the item and press lt Enter gt to open the following menu Phoenix Award WorkstationBIOS CMOS Setup Utility Onboard Super IO Device KBC input clock 12 MHz Keyboard Mouse Power On Disabled KB Power On Password Enter Menu Level l KB Power On Hot Key Ctrl F 1 Onboard FDC Controller Enabled Onboard Serial Port 1 3F8 IRQ4 Onboard Serial Port 2 2F8 IRQ3 UART2 Mode Select Normal RxD TxD Active Hi Lo IR Transmission Delay Enabled Onboard Parallel Port 378 IRQ7 Parallel Port Mode ECP EPP EPP Mode Select EPP1 7
74. ws XP Windows XP Tablet PC Edition Windows CE 2 12 3 0 NET DOS iMac RedHat Mandrake Linux Browse CD E CopyRight c 2000 2003 Welcome to TouchKitNT Setup This program will install TouchKitNT on your computer It is strongly recommended that you exit all Windows programs before running this Setup program 3 Follow the onscreen instructions to complete the installation 46 Chapter 3 Installing Drivers and Software Installing the printer drivers Refer to the following to install the printer drivers for the operating system you want 1 Insert the driver CD into the CD ROM drive The following screen appears dj EPSON Advanced Printer Driver for BA EU series InstallShield Wizard License Agreement Please read the Following license agreement carefully SOFTWARE LICENSE AGREEMENT IMPORTANT PLEASE READ CAREFULLY The EPSON software you are about to download will be licensed to you the licensee on the condition that you agree with SEIKO EPSON CORPORATION EPSON to the terms and conditions set Forth in this legal agreement PLEASE READ THIS AGREEMENT CAREFULLY YOU WILL BE BOUND BY THE TERMS OF THIS AGREEMENT IF YOU INSTALL DOWNLOAD COPY OR OTHERWISE USE THE SOFTWARE IF you do not agree to the terms contained in this agreement please do not install or download the software Please record the date of download in order to activate the limited ninety 90 day warranty see below If y
75. zed defaults for all appropriate items in the Setup Utility Follow these instructions 1 From the main menu scroll to Load Optimized Defaults 2 Press lt Enter gt to open the Load Optimized Defaults menu 3 Press lt Y gt 4 Press lt Enter gt to load the defaults The optimized defaults place demands on the system that may be greater than the performance level of the compo nents such as the CPU and the memory You can cause fatal errors or instability if you load the optimized defaults when your hardware does not support them If you only want to load Setup defaults for a specific option select and display that option and then press lt F7 gt Set Supervisor and User Passwords Options These items can be used to install a password A Supervisor password takes precedence over a User password and the Supervisor can limit the activities of a User To install a password follow these steps 1 Highlight the item Set Supervisor User Password on the main menu and press lt Enter gt 2 The password dialog box appears Enter Password 3 If you are installing a new password type in the password You cannot use more than eight characters or numbers The Set Supervisor User Password item differentiates between upper and lower case characters Press lt Enter gt after you have typed in the password If you are deleting a password that is already installed press lt Enter gt when the password dialog box appears You see

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