Hearing Services Program Online Portal User Guide – SP Admin
Contents
1. Displaying page 1 records 1 1 of 1 lt lt First lt Prev 1 Next gt Last gt gt r Step 1 Click on the relevant KZJ Cs to expand and show the details of the site address or relevant correspondence Step 1 Click on the relevant to expand and show the details Step 2 Click SU and the fields will become active Step 3 Amend the details in the relevant fields Step 4 Click Step 1 Click on the Export button and you can either open or save the file You can then review sort and manage the information in most spreadsheet software Office Of Hearing Services Page 29 of 34 5 3 Close site Site Details Service Provider WAYNE ENTERPRISES PTY LTD Trading Name Wayne Enterprises Site Status Active Site ld 276478 Type of Site Permanent Remote Site Yes Site Start Date 24 sl Jan cl 2014 Open all Close all gt Site Address Correspondence Issued gt Site Contacts Displaying page 1 records 1 1 of 1 v Change Site Status resins Date Sent Status Change Type Close Permanently Bi AddSiteConfirmationE mail 24 01 2014 l ALFRED EE Displaying page 1 ee 1 e 1 E 1 Reason ChangeType Please Select e Se b ssen F Net fg l d Di A Status Start Date Day Lel Month Year E Status End Date Day Month Year cae Step 1 Click on the yklate SeSiCRS EVE heading to expand and show the details Step 2 Click SI and the f2. Select a user Displaying page 1 records 1 8 of 8 Username Status User Role Rachel Dawes Pending SP Manager Tim Drake Pending SP Manager SP Site f Poison lvy Pending SP Manager HSO SP Admin Seven Active SP Admin HSO SP Manager Seven Actie SP Manager HSO SP Site Seven i Active SP Site Vicki Vale Pending SP Admin Wayne wayne ii Pending SP Admin SP Manager SP Site Displaying page 1 records 1 8 of 8 lt lt First lt Prev 1 Next gt Last gt gt Export Office Of Hearing Services Step 1 Click the green MA AAAS heading to expand the section You will only see this option if you have been assigned SP Admin and or SP Manager roles Step 2 Click Page 15 of 34 2 2 Add user details Here you can enter the details of the new user including which portal role s they will have Australian Government eta Department of Health Office of Hearing Services f amp About the Program Eligibility for Hearing Services For Hearing Professionals Home gt Add user Textsize a A Add User User Role s SP Admin Help LISP Manager User Role s Select the role type You can ISP Site only add a user with a role type at a level Snte Provider lower than your own Service Provider Enter the hearing Given Name services provider s name Family Name Given Name Enter the user s first name Family Nam
3. Select From List Step 1 Select the user from the list You can use the Next gt or Last gt gt buttons to move between pages of the list Step 2 Click on the user name Option 3 Export User Details Step 1 Click on the Export button and you can either open or save the file You can then review sort and manage the information in most spreadsheet software Office Of Hearing Services Page 19 of 34 3 2 User Details Once you have found a user you can click on their name and view and update their details SG cate Ema Organisation Name Last Login 20 01 2014 16 53 50 Step 1 Given Name User Status Active i f Family Name Click on Edit Email Address Step 2 Make changes to Email Address Open all Close all H iech Click on EWE User Roles Assigned La lt a gt gt m SP Admin Name Recipient Wisp Manager s Date Sent Address Update Roles SP Site No SSES found GENEE Step 1 D Click on ih Step 2 select or de select the appropriate User Roles Step 3 Click on Re Invite User Step 1 lf the User Status is still Pending and you need to invite a User again click on lege Eli Office Of Hearing Services Page 20 of 34 3 3 Confirmation Depending on the edits you made you will receive a message confirming that your changes have been successful If you do not receive one of these messages you will be shown error messages so that you can fix the i
4. Voucher End date ADBClient BKPLoad 01 01 1970 AY Client VDVLoad 01 01 1970 8453968 8335593 GREENSBOROUGH 3088 voucher issued GREENSBOROUGH 3088 voucher Eligible Eligible issued ji 166385504F 16012014 16 01 2017 166385737L 16012014 16 01 2017 Wayne Enterg WAYNE ENTE BLHClient ACPLoad 01 01 1970 8526982 GREENSBOROUGH 3088 voucher Eligible issued Ji 166386241J 16012014 16 01 2017 WAYNE ENTE BMSClient TMiLoad 01 01 1970 84386521 Eligible GREENSBOROUGH s 3088 voucher issued 166385766Y 16012014 16 01 2017 WAYNE ENTE HFOClient DDYLoad 01 01 1970 8528339 IUNClient VLBLoad 01 01 1970 8629814 Eligible GREENSBOROUGH 3088 ve voucher issued GREENSBOROUGH 3088 um voucher issued Eligible 166386130X 16012014 16 01 2017 WAYNE ENTI 166385756A 16012014 16 01 2017 WAYNE ENTH Displaying page 1 records 1 10 of 39 fe First lt Prev 4 1 2 3 4 Next gt Last gt gt m Export Cancel Office Of Hearing Services Step 1 Click Retrieve all clients link to bring up a list of all your clients You will only have this link if you have been given the SP Manager role You can sort the client list by clicking on the header Step 1 Clic
5. BALLARAT bis Wayne boer e HUMMFRAY ST VIC y Permanent Active 276478 EAST 3350 Enterprises NTH WAYNE GOTHAM MANOR 1007 Wayne 2600 MOUNTAIN ACT Gegen Permanent Active 276379 DRIVE SOMEWHERE Wayne LYNAM 4818 STREET QLD Eege Permanent Active 276467 NORMANTON 7WOODWARD Wayne 4890 STREET QLD Eege Permanent Active 276391 WESBURN uwen we Tae Permanent Active 276434 3799 Enterprises Non service Non service 0 site site Displaying page 1 records 1 6 of 6 lt lt First lt Prev 1 Next gt Last gt gt Office Of Hearing Services Text size A A A Search the website qa Help To select your site from the list click on the Suburb and Postcode link of the site details using the next gt and last gt gt buttons to move through the listing If you select the wrong site you can go back to the site user list by clicking on the change button lf the correct site is listed and you agree to the Terms and Conditions then click the agree button to progress Step 1 Select your site from the list by clicking on the Suburb amp Postcode link of your site details e g Strathfield 2135 The list can be searched by Suburb or you can use the Next gt and Last gt buttons to go through the list Any changes you make to client records after you log in ata particular site will impact the client relationship between the site and the client lf you wish to make changes
6. Enter the site phone number Your contact details will appear in the provider directory Cancel will retur you to the home page The Service Provider organisation name will be shown and greyed out You are unable to edit this field Step 1 select the Trading Name from the dropdown list The names available in this list are entered by the Office To adda Trading Name please email hearing health gov au or call 1800 500 726 Step 2 Enter the Site Start Date This is the date this site will be open for business and will appear in the Local Provider Directory Step 3 Select the Type of Site from the dropdown menu Step 4 Tick the box if the site is a Remote Site Step 5 Enter the site address details Step 6 Click QEVERIS Please do this so that the site appears in the correct location in the online Local Provider Directory Office Of Hearing Services Page 24 of 34 4 2 Add site details continued Ee Contact Number 1 Please Select Contact Number 2 Please Select Email Address lame internetprovider com Website Address websiteaddress co L wem certify that the new site meets the requirements of Clause 11 of the Hearing Service Provider Contract 2012 2015 Add Site Add another Cancel Office Of Hearing Services Step 7 select the phone type from the dropdown menu and enter the site Contact Number You may enter a second contact number if you have one Step 8
7. Hearing Services Program Online Portal User Guide SP Admin Manager Roles SP Site User Role Office Of Hearing Services FEBRUARY 2015 Taide le Le EE 4 ODtaining Services Through THe Proglas eerren e a a a e a a aa aa E e a piaceg un atacoe qeetesetenatmcopeseimcanaceteeonenenacesanedecasaren 5 Panis FOCUSING TAE ae PONG E 6 E rees La ee geren 7 1 Account Set Up And LOGIN 0 cc cece cccccccceececeeeeeeeeeeeee eee eee eee eae eee eee eees eA eeEG GA EAEGSEEEGSEEAEAGEA GEEE ASEEE ASSEEEO GS cAGGASEEGOASeEG Os SeEsGaSeEsaa SAGs aa EEEE EE EnEn EEn reenn 8 feb NICS Or re aking CIVICS FIOM e OAC ee xsrrecscezccscsrecesacecsnsceseceseecenesereqeeexeeageusces lt aecoutxecesaxecoassexasacecoaeeacesaxecoateocasanecanmracacencrseseocesuse eaerscecexecectecate 9 Te AUS A ee E 10 ES 2 ol 216 6 DE 11 1 4 Terms And Conditions 12 Tipe SGV 17 AO e E ane meeasaetacensauaaueneaannetaceaacutasncanecateeianenanccaseeaceteace 13 2 ele WEE EE 14 ea a ele A c EE 15 2 2 Add User RE UE 16 Z SOLA et EE 17 Se MNG EXS MNO EE 18 SRNA JSO E 19 SO S E DE e E caret E E A cantata E O E AE E E E E gen emters cmaaimaneamenses 20 SS COA O RE 21 rs ey ele ET gt eee ne EE EEEE EREE EEA ee eee 22 AA BE ue We Le Ee eee EEEE EEE EEE EEEN 23 42 Add Site Detall ee eee en eee eee eee one nen ee ne nee ee a nee eee en eee een ene eee 24 EENHEETEN 25 Office Of Hearing Services Page 2 of 34 4 3 oF 5 1 5 2 5 3 5 4 6 6 1 6 2 So Ta
8. Enter the site Email Address Step 9 You may enter the site Website Address The website address will appear in the Local Provider Directory Step 10 Tick the box to certify the new site meets the requirements of Clause 11 of the Service Provider Contract Step 11 Click to complete the process or if you have more than one site to add click Add another The first permanent site will be added to the portal by the Office with the details you provide when you commence your contract with the Office Page 25 of 34 4 3 Confirmation You will receive a message confirming that the new site has been added Step 1 Click Si to return to the Service Provider Landing Page a Site 27132 for 1 ATLANTIC STREET PHILLIP ACT 2606 has been successfully created Or lf you chose to add another site you can continue adding the details of the new site An email will be automatically sent to hearing health gov au the Service Provider Contractor the holder of the contract between a Service Provider and OHS and the Site email provided at Step 8 Office Of Hearing Services Page 26 of 34 5 View amend or close site You can manage existing sites by viewing amending and closing them As an SP Manager you will also be able to export of a list of your sites Find and view site Amend or close site Confirmation Office Of Hearing Services Page 27 of 34 5 1 Find and view site Step 1 Click the relevant green SIES headi
9. in the portal will be able to invite other users When setting up a new user you will need to assign the appropriate roles for that user There are three levels of user roles available and people can be assigned multiple roles depending on the functions they will be required to complete in the portal You will only be able to add user roles based on the roles you have been assigned For example an SP Manager can only add the SP site user role to a user s profile e SP Admin access to site functions including add amend and close site add SP Manager and Site users e SP Manager access to add and manage user details including add SP Site users view and export client details e SP Site access to application and client functions The role of SP Admin can only be added by the Office Please download the SP Admin nomination form from the HSO Project page on the Office website at www hearingservices gov au Add user Add user details Confirmation Office Of Hearing Services Page 14 of 34 2 1 Add User From the Landing Page you can access all the functions available to you To add or edit user accounts follow the steps outlined below Add new User gt Client NEWS For current information please go to the live v User Accounts site at Office of Hearing Services Username First famil name ta uly name You are currently on a training environment gt Publications
10. rond e D bei Ip sn 1 ee gie pa Office Of Hearing Services Page 31 of 34 6 Export client details SP Managers Only As an SP Manager you can view and export the details of all your clients to assist you with you reviewing client details and help you keep your own records up to date with the records in the online portal This list of client details is exported in csv format You can choose to open the file or save the file and you can manage the details in most spreadsheet software Landing page Retrieve all clients Export client details Office Of Hearing Services Page 32 of 34 6 1 Landing page ft About he Program Eligibility for Hearing Services Step 1 Home Open all Close al Click the green l heading to expand the section NEWS The hearing services portal is now available gt Publications Retrieve all Clients Office Of Hearing Services Page 33 of 34 6 2 Retrieve all clients de Department of Health Office of Hearing Services f About the Program Home gt All clients list Eligibility for Hearing Services Client Listing for all 39 clients Displaying page 1 records 1 10 of 39 Family Name Given Name Date of Birth Eligibility er Text size State Status A A vv by i Suburb cares ES A KE a Hearing Services Program For Hearing Professionals Voucher Number gt Al A A
11. N p 8 lt lt First lt Prev 1 2 Next gt Last gt gt II A 4 4 User Accounts Office Of Hearing Services Text size A A A Search the website a NEWS You are currently on a training environment For current information please go to the live site at Office of Hearing Services gt Publications Click the green Sets heading to expand the section Click Hiel Page 23 of 34 4 2 Add site details Here you can enter the details of the new site Home gt Add site Add Site Semice Provider RI Trading Name Wayne Enterprises Site Start Date Day D Month H Year Tal Type of Die Flease Select E Remote Site Yes Address Address 2 suburb State Please Select H Postcode Address checker We need to check your address so we can process your application quickly Check address Text size AJAJ A Search the website a Help site start date Dates are split into three separate fields for date month and year for example 15 Sept 2013 Select the date using the day month and year fields Address Enter the site address details and Check Address If we cannot match your address you will then see a list of addresses Select the corect address If you do not see the corect address in the list you can choose to Use address as entered or Change address Contact phone
12. cluding name and email address OHS Homepage AUSkey login Site selection Terms and Conditions Landing page Office Of Hearing Services Page 8 of 34 1 1 Office of Hearing Services Homepage SR Visit the Office of Hearing Services website www hearingservices gov au SCH Australian Government Department of Health Office of Hearing Services About the Program Eligibility for Hearing Services For Hearing Professionals Text size A A A Search the website a Help with hearing loss Step 2 Hearing loss information Hearing services Click on the MAMO G tela tlm i link on the top right corner of the Find out about hearing and how to support people with hearing loss You may be eligible for Government funded services page Hearing information r Available services Ready to apply e how we hear a assessments and devices e hearing loss Te advice and support more about hearing l more about services Already receiving services For hearing professionals e info for service providers e hearing devices more for hearing professionals Office Of Hearing Services Page 9 of 34 1 2 AUSkey Login The Australian Government Authentication Service page will be displayed You will need your AUSkey and have previously accepted your email invite to the online portal before you can log in i d E tie v Aaptralsn aA ernie em Authentication Service k Login Department of Health Australian Gover
13. e Enter the user s last name Email Address name internetprovider com or surname Email Address Enter the user s email Save And Invite Cancel piataata cael address Step 1 Select the User Role Type s ticking each of the roles required by the new user e SP Admin access to site functions including add amend and close site add and manage users e SP Manager access to user functions including add and manage users e SP Site access to application and client functions Your landing page will contain different functions depending on the roles that you have been allocated You will only be able to select the roles that you have permission to add to user profiles For example if you only have SP Manager role assigned to you you will only be able to add the SP site user role to a user profile Step 2 Enter the Given Name Step 3 Enter the Family Name Step 4 Enter the Email Address Step 5 Click SEW ENlve lait to generate an email to the new user Office Of Hearing Services Page 16 of 34 2 3 Confirmation You will receive a message confirming that the new user has been added Ca The user account invitation has been sent to SP SP o Office Of Hearing Services Step 1 Click JM to return to the Service Provider Landing Page A system generated email will be automatically sent to the new user Step 2 The new user will need to click the website address link in the email invitati
14. es legislation the contract and associated Standards and Rules of Conduct and the AUSkey Terms and Conditions Office Of Hearing Services Step 1 Ensure that the selected site details are correct If you have selected the wrong site you can go back to the site user list by clicking on the Change button Step 2 Review the statement tick the box to agree to the Terms and Conditions and then click the Wits button to progress Page 12 of 34 1 5 Landing Page The Landing Page is the first screen you will see when you have successfully logged in to the portal You can use this page to access the functions available to you Department of Health Hearing Services Program Office of Hearing Services a About the Program Eligibility for Hearing Services For Hearing Professionals Text size A A A Search the website a Open all Close all gt Client NEWS You are currently on a training environment For current information please go to the live site at Office of Hearing Services gt Publications Sites gt User Accounts Office Of Hearing Services Your Landing Page will contain different functions depending on the roles that you have been allocated Clicking on Home or the home icon D take you back to the portal Landing Page Page 13 of 34 2 Add new user To allow people in your organisation to use the online portal individuals assigned SP Admin and or SP Manager roles
15. ields will become active Step 3 Select the appropriate Option from the Status Change Type dropdown menu select a Reason and enter the Dates as required You cannot close a pending site If you wish to do this you will need to activate the site by changing the start date to today s date and then closing the site Only the Office can close the final permanent site for any Service Provider Step 4 Click Office Of Hearing Services Page 30 of 34 5 4 Confirmation A green box will appear when you click Save under the relevant heading to confirm that the change to details or close of the site was successful Step 1 Site 27132 for 1 ATLANTIC STREET PHILLIP ACT 2606 has been Click OK to return to the Service Provider Landing Page successfully created An email will be automatically sent to hearing health gov au the Service Provider Contractor the holder of the contract between a Service Provider and the Office and the current email registered for the site be go Sr fee be oe py eet lee nants ZE I armen pd Fe Fer en gi ii Feed Se So pe TC ee Sp D r E kb wes jap BR E SFE ee 2 ee ee eee ee eee ms Li eu nl TC Ela ien Fi ee Du ge E ECK EE en Bel Bag TL eee STE Ae ig ha rann Sien i Be er Sr H DR Fir ae a er E EI RA RE H FI RE Nr en e ni k ng pn Da z n ti es ee ee n Gil ur ba F ep ee ee Ef ee on rf ES E EI ee Ee ae E An eee s BR ee Er E D Free a eB erd E Es ba raar resp
16. k on the Export button and you can either open or save the file You will then be able to view and sort the records in most spreadsheet software Page 34 of 34
17. ll OF RE 26 E ugeet ee EE EE 27 Klee RAL 28 Amend Sile And Export Site Eegenen 29 GOS cie T ETTET E S AT E TEETE E E E S ETE TETEE A 30 COnN VE OVA RE 31 Door Detd P Mma eS ON esi EE E E E E ee ee eee 32 LANAO Se 33 RVE Eege 34 Office Of Hearing Services Page 3 of 34 Introduction About The Hearing Services Program The Office of Hearing Services the Office manages the Australian Government Hearing Services Program the program which provides eligible people with access to a range of hearing services including e Acomprehensive hearing assessment e Hearing rehabilitation services including information and support e Awide range of quality free to client hearing devices made by leading manufacturers e An optional annual maintenance agreement What Is the Online Portal The Online Portal the portal is a system that that can be accessed through the Office website and provides a quick and easy way to e Check your client s eligibility for the program e Apply for a new voucher or process a return voucher on behalf of a client e View and update client details e Manage site details for your business About This Guide This user guide contains specific tailored instructions on how to use the online portal There are two portal user guides for service providers one for SP Admins and SP Manager user roles and one for the SP Site user role This Guide is for Service Providers with SP Admin and or SP Manager role assigned to the
18. m This version is current at December 2014 Please note that screenshots of the website and portal are used throughout this guide in order to help you navigate between the portal and the guide These screenshots are to provide a visual representation of the page look and feel and not intended to be read in full For further information visit www hearingservices gov au email hearing health gov au or call 1800 500 726 Office Of Hearing Services Page 4 of 34 Obtaining services through the program This provides an overview of different ways clients can apply for the program You may wish to walk your clients through this Pathway 2 Pathway 1 Pathway 3 Ei Doctor My Doctor tells me about the program and completes the Medical Certificate Or Program Info hear about the Hearing Services Program Program Info hear about the Hearing Services Program service Application Hearing Provider band Complete Yo Test visit a Service My application see a hearing Provider An is complete professional to application is receive my have my lodged through client hearing tested the portal on information and discuss my my behalf options KI Application E Doctor Service Provider check my visit a Doctor visit a Service eligibility ana e g my GP Provider wha lodge an who completes finalised my zb application the Medical gt application on online Certificate my behalf Service ee Doctor Ser
19. nformation and resubmit successtully updated user details successtully updated user role A Successfully updated user details message will appear A Successfully updated user role message will appear Successfully re invited Re Invite User A Successfully re invited message will appear Office Of Hearing Services Page 21 of 34 4 Add new site You can add new sites for example when your practice opens a new office or visiting site You will need to certify that the new site meets the requirements of Clause 11 of the Service Provider Contract The details of the new site will automatically be added to the online Local Provider Directory Landing page Add site details Confirmation Office Of Hearing Services Page 22 of 34 4 1 Landing page Australian Government Department of Health Office of Hearing Services f About the Program Eligibility for Hearing Services For Hearing Professionals Home Open all Close all gt Client Add new Site Suburb postcode Start typing to select the Suburt Select a Site Displaying page 1 records 1 10 of 11 Displaying page 1 records 1 10 of 11 a S State Trading 2 Status Suburb Address 5 PR Type PR BALLARAT a Wayne Se ae ARA HUMMFRAY VIC Permanent Active EAST 3350 ST NTH Enterprises GOTHAM POLICE acr Wayne Visiting Pending STATIO
20. ng to expand the section EZ Australian Government Department of Health e e Office of Hearing Services Hearing Services Program Step 2 a About the Program Eligibility for Hearing Services You can find a site by entering its suburb Home ext size A Search the website ry e i Tansee EE bi Select the site from the list provided Open all Close all NEWS You can use the Next gt or Last gt gt buttons to move between pages of You are currently on a training environment the list For current information please go to the live site at Office of Hearing Services Add new Site Suburb postcode Start typing to select the Suburb E Office Of Hearing Services Page 28 of 34 5 2 Amend site and export site details Site Details Service Provider Trading Name Site Status Site Id Type of Site Remote Site Site Start Date Open all Close all Site Address GRAHAM RATHBONE PTY LTD Graham Rathbone Telex Hearing Centre Active 279578 Permanent Yes 23 Site Address Address 1 Address 2 Suburb State Postcode 72 MORTON STREET CRESTWOOD N SW 2620 Postal Address same as site address Site Contacts gt Change Site Status WD Yes Correspondence Issued Displaying page 1 records 1 1 of 1 Date Sent A Name gt v AddSiteConfirmationEmail 09 10 2014 TELE
21. nment Yo have been cedeected lo the Lovgmszerg Awthenhc San Serre Pron Grace GREIN that you dandy youre vung pow Credential Phe g ere on wat Credential eg be riure io the Agency wth ebe vz are dicerey trag Pinas tele pe Credential and enter pee D reg Select Gip Joke 11 360 0 604 doen Coe Panqecd i P a ee a E CANCEL Office Of Hearing Services Step 1 Select your AUSkey profile from the drop down list There may be more than one user registered to your business and accessing the portal from the same computer as you Some users may also have different profiles for different businesses Please make sure you select the correct AUSkey profile from the list provided Step 2 Enter your AUSkey Password Step 3 Click the Continue button to access the landing page in your secure provider portal lf you need to obtain an AUSkey have any questions or require assistance with using your AUSkey please contact 1300 AUSKEY 1300 287 539 or visit www auskey abr gov au Page 10 of 34 1 3 Site selection Home gt Terms and conditions HSO Terms and Conditions To select your site you can use the search bar and type in the suburb or postcode of the site you are looking for and click find Suburb postcode Select a Site Displaying page 1 records 1 6 of 6 ie gata POEN tate Trading De Status Se ID v Name v v
22. ome amp D Open All Close All Hearing Services Program logo Mandatory fields are marked with an asterisk These fields need to be completed in order to progress to the next screen Dates are split into three separate fields for date month year for example 15 Sept 2013 Error messages will appear if information in a field is missing or incorrect F5 the back button and the refresh icons do not work in the online portal The home icon and Home link appear in the top left corner when you are logged into the portal Clicking either of these should always return you to the portal landing page If you leave the portal and go to the public website the Home link will take you to the website home page and the home icon will take you to your portal landing page Open All opens all expandable sections on pages in the online portal Close All closes all expandable sections on pages in the online portal Clicking the Hearing Services Program logo on the top right hand corner will take you to the website homepage Office Of Hearing Services Page 6 of 34 Online Portal User Guide SP Admin Manager Roles As a Service Provider you have access to a range of functions in the online portal To access these functions you will need the appropriate role s assigned to your user profile A single user can have multiple roles assigned to them For further information on portal user roles visit the HSO Project Page at www hearingservices gov au If you a
23. on to complete the process From the website they will be able to login with their AUSkey The new user must accept the invitation within 10 days or the invitation will expire If the invitation expires they will need to be invited again Information on how to re invite a user is included in section 3 below Page 17 of 34 3 Manage existing user You can amend the details and roles assigned to existing users Find user User details Confirmation Office Of Hearing Services Page 18 of 34 3 1 Find user _ NEWS Pe sites The hearing services portal is now available Publications Add new User gt Contact Us User name iene 7 st name family nan Select a user Displaying page 1 records 1 10 of 19 Username Status User Role SPAdmin HSO SP Admin Active SP Manager SP Admin SP Site SPManager HSO SP Manager Active SP Manager Spee HSO SP Site Active SP Site site3 site3 Pending SP Site Jasen test Pending SP Manager GP Site test test Pending SP Site 686384012 666384012 Pending SP Gute GP Admin SP Manager 703062397 703062397 Pending SP Admin 766534915 766534915 Pending SP Manager 646750050 646750050 Pending SP Site Displaying page 1 records 1 10 of 19 Pre Next gt Last gt gt Step 1 Click the green MS ANAS heading to expand the section Option 1 Search For User Step 1 Enter the user name Step 2 Click St Option 2
24. re assigned the SP Admin and or SP Manager roles the following functions will be available to you SP Admins and SP Managers 1 Login 4 Add new site 2 Add new users 5 View amend and close sites including export site details 3 Manage existing user details including export user details SP Managers Only If you are assigned the SP Manager role you will also be able to view and export a list of your client details Office Of Hearing Services Page 7 of 34 1 Account set up and login In order to log in to the online portal you will need to be invited by another user who has the appropriate role SP Admins can add both SP Managers and SP Site user roles to a user s profile SP Managers are only able to add SP Site user roles to a user profile If you would like to add the SP Admin role to a user profile another SP Admin will need to complete the SP Admin nomination form which is available on the HSO Project webpage at www hearingservices gov au Once invited a system generated email invitation will be sent to the new user The new user will need to accept the invitation to the online portal by clicking the link in the email invitation and have obtained and installed their AUSkey The new user will then be asked to login using their AUSkey details For more information on AUSkey visit www auskey abr qov au Please note that the user details held in the online portal will be automatically updated to reflect the details held by AUSkey in
25. to client records without impacting on the client relationship you can e choose the Non service site option from the list e change the site you are logged into to the site which has the relationship with the client And all existing relationships will be maintained Page 11 of 34 1 4 Terms and Conditions You will need to accept the Terms and Conditions to continue tm Australian Government oe Department of Health e Office of Hearing Services Hea ring Services Program f Aboutthe Program Eligibility for Hearing Services For professionals Home gt Terms and conditions Textsize A A A Search the website a HSO Terms and Conditions Help To select your site from the list click on the Suburb and Postcode link of the site details using the next gt and last gt gt buttons to move through the listing To select your site you can use the search bar and type in the suburb or postcode of the site you are looking for and click find lf you select the wrong site you can go back to the site user list by clicking on the change button Current Site Graham Rathbone Telex Hearing Centre If the correct site is listed and you agree to the MAX ASTRI OPTOMETRIST 47 49 WINGEWARRA STREET Terms and Conditions then click the agree button DUBBO 2830 to progress NSW Change wi acknowledge and agree that when using the Hearing Services Online portal will act in accordance with the Hearing Servic
26. vice Provider Provider visit a Service visit a Doctor visit the Provider An e g my GP Service APPA ADN IS who completes Provider who lodged through the Medical completes the the portal on Certificate application my behalf Hearing Services can access hearing services Application Complete My application is complete receive my client information Application Complete My application is complete receive my client information ER Hearing Hearing Test Services visit a hearing can access professional to hearing have my services hearing tested gt and discuss my options Hearing Hearing Test Services visit a hearing can access professional to hearing have my services hearingtested gt and discuss my options Please note this high level overview may not represent an individual s experience of obtaining services through the program Paper application forms are still available but can take up to four weeks to finalise Office Of Hearing Services Page 5 of 34 Hints for using the online portal This guide provides help on the functions available to you as a hearing services provider If you would like information on functions available to the general public please refer to the guide titled Hearing Services Online A Guide for the Public Mandatory fields Date format Error messages F5 back button and refresh icon Home Icon H
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