User's Guide - maxgaming nt
Contents
1. Enabled p Operator Initiated e Operator can initiate MaxBonus Prize at any time by clicking the Award Prize icon in the toolbar Wins E Award Prize for Every Drop of E Dollars or More m Number During Period C Randomly Award fi 0 Prizes for the Next 24 Hours Timed Prize e Randomly Award Prize to a Machine Every EN H Minutes Promotion Name MaxB onus Prize Prize Audible Alert windows XP Error wav Browse v Disable Machine When Prize Awarded Display Message Congratulations You Have Won a Prize Auto Enable After 10 Seconds OR Manual Enable J Machines Print Setup Cancel In this example a timed prize is selected where every 20 minutes MaxBonus will select a machine being played and printa prize ticket PLEASE NOTE If any changesare made during the promotion it will ta rt the promotion again E g if a time based promotion is set to run for 30 minutes and after 20 minutes the user changes the prize name this will be treated asa new promotion and will restart the timing at 30 minutes Maxgaming Qld MaxBonus User Guide When MaxBonus is running a promotion it will show in the top left bar ofthe Floor View Screen as shown below z WILDCAT Eile Edit view Application Tools Window Help ETETETT Accounts Audit Cashier FS Manager Promotions Reports Security Exit E Ei Bx B Save Undo Find Zoom In Gut Normal Size Align Top2. ts Ge Hot View Loop Ze Floor view of Banrock Tayern N AXBONUS ENABLED Operator Initiated Floor 1 8 Auto ENABLE Vs MANUAL ENABLE There are two choicesto resetting an EGM where a MaxBonus prize has been awarded Ifa set time has been entered into the AUTO ENABLE field the machine will automatically reset once the duration has been reached If the MANUAL ENABLE box has been ticked then the attendant can either tum the Reset Key at the EG M orre enable the machine through the Floor View right click on the machine in question Ze MaxBonus Configuration x MaxBonus is Disabled Enabled p Operator Initiated G Operator can initiate MaxBonus Prize at any time by clicking the Award Prize icon in the toolbar Wins C Award Prize for Every Drop of E Dollars or More m Number During Period C Randomly Award fi 0 Prizes for the Next 24 Hours r Timed Prize c Randomly Award Prize to a Machine Every EN H Minutes Promotion Name ES onus Prize Prize 2 00 Pokie Change Audible Alert windows xP Error way Browse v Disable Machine When Prize Awarded Display Message Gil Auto Enable After 10 Seconds OR Manual Enable RS Machines Cancel Print Setup Maxgaming Qld MaxBonus User Guide 9 MACHINE SELECTION MaxBonus defaults to generating tickets on the whole gaming floor However if you would like to run a
3. approved by the QOGR under the Charitable and Non Profit Gaming Act 1999 Under this Act use of the MaxBonus facility must comply with the guidelines as set out in Your Guide to Category 4 Promotional Games published by QOGR A copy of these guidelines is included in this user guide A major part of compliance isto advertise the Terms and Conditions of each current promotion and to ensure they are displayed ina highly visible area in your gaming room i e Cashier s Booth orthe entry to the gaming room This will give your patron sthe best possible chance to be aware of each and every promotion run by your venue To assist yourvenue in compliance with the guidelines you will find a completed example of the Terms and Conditions sheet along with a blank sheet for your future use 3 KEY ELEMENTS The key features of MaxBonus are e MaxBonusis part of Wildcat and runs from the Floor View function e Any machine in play can win the MaxBonus prize no loyalty card is required to be inserted but the machine must be played during the promotion to take part in the promotion e The ticket will print to the printer that is connected to the Management PC where the application is running e MaxBonusisa new icon and isrun from the existing Floor View module in Wildcat e Only one MaxBonus promotion can be run at any one time e You can personalise MaxBonusby creating a name any MaxBonus promotion e The prize to be allocated for each ticket
4. generation e g Cup of coffee 5 loyalty points Free Bistro Meal to value of 6 95 is created by the site This description will print on the tic ket e Each MaxBonusticket isgiven a unique number and ticket generation is logged to the Cougar database e MaxBonus supports both QCOM and DUC MS EG Ms e MaxBonus promotions may be enabled by floor bank or position 2 Maxgaming Qld MaxBonus User Guide 4 PROMOTION TRIGGER CRITERIA There are three ways MaxBonus can be configured to triggera prize ticket 5 e Wins Based A prze willbe awarded every time there isa drop of x dollars or more ona machine e Number During Period X prizes willbe randomly awarded to a machine in play every y hours e Timed Prize A prize willbe randomly awarded to a machine in play every x minutes e Operator initiated Draw A prize willbe randomly awarded wheneverthe operator presses the award prize button This tiggercan be run in conjunction with the other 3 tigger methods described above FLOOR VIEW INTERACTION MaxBonus is configured using a new icon created in Floor View Clicking on the icon displays the configuration screen that allows the userto set up the following criteria The promotion name this will print on the tic ket The trigger mechanism and parameters The prize detail Ticket printer configuration Tic ket Expiry either None for day of issue orfora number of days after ticket generation The audible
5. has the final decision regarding all instances of ticket dispute or complaint involving the prize ticket printing facility Please referto your master Maxgaming agreement to see full terms of reporting software licence conditions in respect to liability and loss 14 ADDMONALINFORMATION The following pages show examples of the Termmsand Conditionsand also a copy of the Guidelines for Promotions 10 max Hh US Terms and Conditions Promotion Name COOL CHANGE Conducted by wene nm BACK STUMP HOTEL Entry Criteria S WIN oN amp SPIN Description of Prize s 1 FCEE DRINK Gok GACH TIKKET Closing Date Time SET Z 2pm Order of Prize Draw N A DEE Winners will be notified by TICKET PAESENTAT Publication of Results o Yes ho Prize will Jackpot if Unclaimed o Yes ho This promotion involves an elimination Round o Yes No Winner must be present at time of Draw Ses o No We Queensland Government Treasury Charitable and Non Profit Gaming Act 1999 Je Promotional CATEGORY 4 Games Queensland Office of Gaming Regulation The Charitable and Non Profit Gaming Act 1999 provides for category 4 games otherwise called promotional games What is a Game A game is a game scheme or arrangement offering prizes whether or not tickets are sold or distributed in which the winners are decided a entirely or partly by chance or b by acompetition or other activity
6. the promotional game must be readily available to all players and complied with The terms and conditions must include the following information for the promotional game e the name of the person conducting it e eligibility requirements for players e a description and the retail value of each of the prizes e the closing and drawing dates e the order in which prizes will be drawn if not drawn in descending order of value e how prize winners will be notified whether results will be published and if so the way in which they will be published Your Guide to Category 4 Promotional Games Queensland Office of Gaming Regulation e whether the prize will jackpot or be redrawn if the winning player is not present e whether the game involves a round in which players are eliminated Instant Result Tickets Instant result tickets must be made in a way that ensures the contents of the playing panel can not be seen other than by e breaking a secure tab or e scratching the playing panel or e aclearly pre designated way of disclosing the contents of the playing panel Instant result ticket means a ticket that by way of scratching or doing something else to it the player immediately knows if the player has won a prize Drawing Subject to any test of a player s knowledge skills or judgment required to enter the promotional game each player must have a fair and equal chance of winning
7. the major prize in the game when the game is drawn If more than one prize is being offered in a promotional game the major prize must be drawn first and the other prizes then drawn in descending order of number and value Your Guide to Category 4 Promotional Games Issue 7 However the above does not apply if an alternate order of drawing is notified at the time entries in the game are issued A promotional game must be drawn on the day within one year of the day it starts stated in the terms and conditions for the game Elimination of Players If a promotional game allows for the elimination of players the terms and conditions of the promotional game may allow for only one round of elimination Delivery of Prizes For a promotional game the person conducting the game must deliver the prizes to the winners of the game within one month after winners are decided The above does not apply if e the prize winner agrees in writing that the prize may be delivered more than one month after the winners are decided or e after making all reasonable efforts the person conducting the promotional game can not locate the prize winner Substitution of Prizes Another prize may be substituted for a prize offered for a promotional game only if Queensland Office of Gaming Regulation Issue 7 e the person conducting the game and the prize winner have agreed in writing to the substituted prize being substituted
8. 6 11 33 37 Expiry 14 06 2006 23 59 59 Name Phone Prize A Free Buffet Breakfast to tha 7 value of 7 95 Includes Coffee Tea or Juice The ticket layout is configured through the MaxBonus Print Setup button found in the MaxBonus setup screen The ticket layout options enable you to Select which printer MaxBonus will print to thiscan be the same printer as Cashier or any printer connected to the Management PC itcan be a networked printer The Print Name field is optional If this is ticked the tic ket will show a section where the patron can write theirname Itis envisaged that this would be used if the ticket is placed into a subsequent draw The Patron Phone Number field is also optional If this is ticked the ticket will show a section where the patron can write their name It isenvisaged that this would be used if the ticket is placed into a subsequent draw Expiry Date isoptional and givesthe facility to issue tickets only valid on day of issue orfora number of daysafterthe draw The maximum hasbeen set at 90 days This expiration date isto be policed by the venue Maxgaming Qld MaxBonus User Guide 11 STE OPERATIONAL REQUIREMENTS Listed below are suggested operational requirements for sites utilising the MaxBonus facility 11 1 ADVERTSING Aswellascompliance with the Charitable and Non Profit Gaming Act 1999 all venuesare to make it common knowledge to patronsthat they are playing for p
9. Excite the Room Maxgaming Qld MaxBonus User Guide Table of Contents L WER Deg Oe 2 2 Regulatory REQUIFEMENMNG ccccecssseessseecsseecsseeecsseecsssseeessseeesssaeeeens 2 3 AREY EE 2 4 Promotion THQ Ger Crite a ooo eee cecsscsecssseeeesseeessseesessesessseseessaaeeessaees 3 5 FIOOF VIEW interaction snc ici aiid ae aod aie 3 BEG IPRS tio Mics tales beards ca tee areca have nee or ee ced tei 3 7 e ul Ee en E DEE 4 8 Auto Enable Vs Manual Enable uu ecceecsseecssteecssseeeessseeessseeeenaeees 5 9 Machine SQICCHON E 6 10 Tiket Ee E EE H 11 GteOperatonalReoguemente ccc ceceeeecseteeessteeseeteeeesseeesseeesseneesee 8 ATA Advertising eao aia Eege ee ee 8 LK TICKEUC ONS CHOMN onanera a a a a 8 11 37 Ticket Disputes iieii anaana aaa N a A aa aaa 8 NRW AE EK 8 I2 tele 9 12 1 MaxBonus De tatliRep EE 9 12 2 REP Nt FAC iy se setae sroen wisi aen tata idles hgere a teenies 9 12 3 Summary PRE POU GE 10 13 EEN ee ebe 10 14 Additionallnforna GON EEN 10 Maxgaming Qld MaxBonus User Guide 1 INTRODUCTION Welcome to Maxgaming s exciting rewards facility MaxBonus a system that rewards players without the need fordedicated loyalty hardware orplayercards This document has been created to assist you in the creation and operation of your MaxBonus promotions If you require further assistance please contact the Maxgaming Help Desk 1800 700 116 2 REG ULATORY REQUIREMENTS MaxBonus has been
10. alert that isto be played on ticket generation Machine Disable Enable option and Machine Disable message The EGM banks that are running the current MaxBonus promotion prize award the following will occurin Floor View e Ticket will print e Audible alert will sound if configured e Screen will flash MaxBonus logo e EGM serial numberand Location will appear in microhelp information barat the bottom left of the screen EG M INTERACTION prize award one of the following will occurat the winning EGM depending on user preference e No action e Disable EGM using system award lockup with fanfare and message for configurable time e g 10 seconds machine then automatically enables e Disable EGM using system award lockup with fanfare and message then machine can be manually enabled via key tum or Floor View enable e If configured a message will be sent to a designated pageralerting the staff memberon duty that a MaxBonus Prize has been awarded this is set in the Pager Messages section in Promotions Event 10687 MaxBonus Ticket Won Maxgaming Qld MaxBonus User Guide 7 CONFAGURATION SCREEN MaxBonus will only work if the Floor View section of Wildcat isopen and MaxBonus is enabled If Floor View is closed and re opened on the same computer MaxBonus will remember it was running and restart automatically Below isan example of the MaxBonus configuration screen Ze MaxBonus Configuration x C MaxBonus is Disabled
11. e ticket was generated the patron should be given that prize 11 4 PRI WALK AWAYS A prize walk away occurs when a ticket hasbeen produced by the system and a comesponding patron cannot be located to claim the prize In the event of a walk away the prize and ticket should be held forat least the time of the end of the prize draw period If the patron presents themselves as the winner of the prize before the end of the draw and can be verified asthe legitimate ownerthe prize should be given to the patron If the ticket prize isnot claimed before the end of the draw penod the prize should be either e redrawn using other qualifying tickets as entrants e the prize should be used in a subsequent promotion Maxgaming Qld MaxBonus User Guide 12 REPORTS 12 1 MaxBonus DETAIL REPORT A detailed ticket report can be generated via the Wildcat Reports module listing all printed tickets Please note that the information in this report is held for only 35 days The system will automatically purge any data olderthan this period If you require a longer period of data retention please contact yourMaxgaming Business Manager The report groupsthe tickets by promotion and by trigger methods Sort orderisnewest tic ket first An example of the report is shown below Mass Mite Dead moere naui on naas Sun ne bateas et few Leteo Lob besa mete Ma hatene beret Mew 12 2 REPRINTFACILMY A left click on the Ticket Date and Time
12. for the original prize and e the substituted prize is similar to and of the same or greater value than the original prize Locating Prize Winners A person conducting a promotional game must make every reasonable effort to e locate the prize winners for the game and e deliver the prizes to the winners Period for Which Unclaimed Prizes to be Kept Prizes in a promotional game must be kept for three months from the day the prize winner is decided However this does not apply if the conditions of entry for the game provide for the re drawing of winners for unclaimed prizes or the jackpotting of unclaimed prizes If a prize in a promotional game is not claimed within three months from the day the prize winner is decided the person conducting the game must draw another winner for the prize Retention of Records General gaming records shall be kept for a period of 5 years unless a shorter period is approved by the chief executive Bingo as a Promotional Game A promotional game that is bingo may be conducted only e in a newspaper or magazine or e at premises for which a bingo centre licence is in force or e by an eligible association during a bingo session at premises other than premises that are or part of which are licensed under the Liguor Act 1992 Your Guide to Category 4 Promotional Games Queensland Office of Gaming Regulation Penalties The Charitable and Non Profit Gam
13. having an outcome depending on chance for example a guessing competition Entry into a promotional game MUST BE FREE What is a Promotional Game A promotional game is a game conducted to promote goods or services Who Can Conduct a Promotional Game Any person may conduct a promotional game Do I Need a Licence or Permit to Conduct a Promotional Game No Your Guide to Category 4 Promotional Games Category 4 Promotional Games Length of Time for Conducting a Promotional Game A promotional game must be drawn on the day within one year of the day it starts stated in the terms and conditions for the game Prohibited Prizes Prohibited prizes in a promotional game are e a tobacco product surgery e aweapon or ammunition e any other item the sale or acquisition of which is restricted by legislation of the State or Commonwealth a ticket or other chance in a game that is not approved under a gaming act Participation by Minors A person involved in the conduct of a promotional game must not accept an entry form for the game from a minor if a prize for the game includes alcohol or a gaming product Gaming product means a a voucher or other acknowledgement for playing i agame under the Casino Control Act 1982 or ii agaming machine under the Gaming Machine Act 1991 or Queensland Office of Gaming Regulation Issue 7 iii an approved keno game under the Ken
14. ing Act 1999 prescribes heavy penalties for associations individuals who fail to comply with the various provisions designed to ensure that the integrity of charitable gaming is maintained Want to Know More Please contact QOGR s client service area on 07 3872 0999 or Toll Free on 1800 064 848 outside Brisbane or by mail to Queensland Office of Gaming Regulation Locked Bag 180 City East Qld 4002 This guide has been prepared to provide associations individuals Your Guide to Category 4 Promotional Games General Information conducting games with basic information regarding the conduct of those games Associations individuals conducting games should familiarise themselves with the provisions of the Charitable and Non Profit Gaming Act 1999 together with the Charitable and Non Profit Gaming Regulation 1999 and the Charitable and Non Profit Gaming Rules 1999 Copies of the legislation are available from Goprint Bookshops at 371 Vulture Street Woolloongabba Qld 4102 and 135 147 George Street Brisbane Qld 4000 or by telephoning 07 3246 3399 Queensland Office of Gaming Regulation A Queensland Office of Gaming Regulation publication Issue 1 Issue 2 Issue 3 Issue 4 Issue 5 Issue 6 Issue 7 Initial printing Print version PDF version PDF version Print version Print version PDF version Locked Bag 180 CITY EAST QLD 4002 lel 07 3872 0999 Fax 07 3872 0998 Email info qogr qid gov au Web S
15. ite www gogrqid gov au Queensland Office of Gaming Regulation December 1999 January 2000 July 2000 May 2002 October 2003 February 2005 May 2006
16. o b a ticket in a game of lucky envelopes or a promotional game that is scratched to reveal numbers letters or symbols that may entitle the player of the game to a prize or c a lottery ticket under the Lotteries Act 1997 or d a ticket or other acknowledgement for a bet under the Wagering Act 1998 Advertisements An advertisement for a promotional game must include details of the cost a person incurs in telephoning the persons entry in the promotional game Entering Entry to a promotional game must be free If entry to the promotional game involves e sending an entry form or other document stated in the conditions of entry for the game the cost of sending the entry must not be more than the price of a standard local postage stamp or e telephoning a stated number the cost of telephoning must not be more than 55 cents A person conducting a promotional game must not directly or indirectly receive all or part of an amount that has been contributed towards the cost of entry Also the cost charged by a telephone service provider for the telephone service to the person conducting the promotional game must not be more than the prevailing rate for the service If a player is required to buy goods or services to be eligible to enter the promotional game the costs of buying the goods or services must not be more than the prevailing market value of the goods or services The terms and conditions of
17. prze draw on selected machinesor banks of machines this is available via the machines button in the MaxBonussetup screen The screen shown below will be displayed This will allow for whole site bank or specific machines to be selected forthe draw Ze MaxBonus EGM Selection Select the Participating MaxBonus EGM s kg Floor EZ Bank 1 Position 1 628012 WILD CATS V Le Position 2 645530 MOON FIRE JACKPOT CARNIVAL Le Position 3 633680 CHOY SUN DOA JACKPOT CARNI Le Position 4 630655 SPRING CARNIVAL JACKPOT CAR Le Position 5 630656 MOON FIRE JACKPOT CARNIVAL Le Position 6 628013 SPRING CARNIVAL JACKPOT CAR Le Position 7 628009 CHOY SUN DOA JACKPOT CARNI Le Position 8 635965 SPRING CARNIVAL JACKPOT CAR Le Position 9 638055 CHOY SUN DOA JACKPOT CARNI Le Position 10 633273 RED BARON JACKPOT CARNIVA Le Position 11 645531 SPRING CARNIVAL JPOT CARN Position 12 625012 WHERE S THE GOLD V Bank 2 IT Bank 3 Bank 4 7 See gt Cancel Fe Please note that regulations may not allow venuesto encourage play on certain machines over other machines available on site Forclarification please contact the office of Liquor amp Gaming Regulation OLGR Maxgaming Qld MaxBonus User Guide 10 TICKETLAYOUT Tic ket Layout is as follows Promotion Phils MaxBonus Mega Maxi ChaChing Prize Machine Floor Number F Ticket Date 14 08 200
18. rize tickets when MaxBonusis enabled Mechanisms for general advertising of promotions are at the venues discretion Suggested examples are e Promotional posters displayed only within the Gaming Area e Gaming staff verbally advising patrons e Wobblersattached to participating machines 11 2 TICKETCOLLECTION The ticket printer must not be located in an area available to the general public This will help maintain the integrity of the awarding of tickets It is envisaged that the printer will be attached to the Management PC located within the cashier area The prize ticket should be handed to the winning patron as soon as practically allowable Where this prize ticket is then entered into a draw with otherticketsthe patron sname and optional phone or other uniquely identifying number e g Membership number must be written on the tic ket 11 3 TicKETDISPUTES It isthe sites responsibility to ensure that the correct patron is issued the corect ticket The use of the EGM lockup facility isseen asa useful tool in ensuring thata patron staysat the EGM while waiting fora prze ticket Where there isa printer enor or paper out fault a ticket will not be generated In these instances sites should run the MaxBonus Detail report that will list all prize tickets recorded by the system in the orderthey were printed Where a ticket cannot be located and the site staff can verify that a particular patron wasplaying the affected EGM when the priz
19. will give a re print option and print a copy of the original ticket A confimation boxappearsto add a level of assurance that tickets aren t reprinted by mistake Moter Ikhasi Orisi bente OI heme uona Te NI Ke Ch Ee GE ie Tabet B r ni Thee FAN sten TA nts herde Pete Maid eee Mau Maw bs Deg Pcs peee rte vere Pete Mrokten Ges Prine Deag wite erg vezr same ere ven Maxgaming Qld MaxBonus User Guide 12 3 SUMMARY REPORT The Summary report shows how many times each EGM produced a voucher based ona time parameter entered at the time of report generation Please note that the information in this report is held for only 35 days The system will automatically purge any data olderthan this period If you require a longer period of data retention please contact yourMaxgaming Business Manager ze MaxBonus Ticket Summary MaxBonus Ticket Summary Report Date 4S mR2006 11 34 05 From 14060006 0600 00 To 16 0EV2906 05 00 00 Sites Al Paget of 1 EGM Location EGM Serial lumber Humber of Tickets Phils MaxBomus Mega Maxi ChaChing Prize Opersion Indisted 3 93520002 1 6 RS 4 Phils MaxBormis Other Prize DOpermor htisted 2 93000001 2 3 mp 1 4 Rat 1 Phis Mwdonus Timed Prize Oparsiot Nlisted 3 S502 2 4 99860005 4 4 3386004 1 6 Sofas 4 7 93860006 1 13 DISCLAIMER Maxgaming has provided this user guide asa procedural point of reference for venues using the MaxBonus facility The venue
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