USER GUIDE – FRANCHISE PARTNERS TABLE OF CONTENTS
Contents
1. People The people portal currently houses two key parts of CREMA e Team Administration allows Franchise Partners to administer access to CREMA for their team members e Rostering allows Franchise Partners to administer the team s weekly roster Team Members can set their availability and view their roster online Team Administration 1 Click the People icon 2 Click the Team Administration link Current Glick here for User Guide Dashboard People Franchise Partner Tools Roster Team members check your raster online Set your availability details Franchise Partners administer your team s weekly roster eam Administration Set up kxjans for your team members 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS Setting up a new Team Member 1 Click the People icon 2 Click the Team Administration link 3 Click on the Add New User button Current Location Click here for User Guide Dashboard People Team Administration Manage Team Logons amp Settings Username JIREH adranav 4 Complete the Team Member s details all fields are required e Username o Please note The store number will automatically be appended to the username Eg The Username john will become john261 e First Name e Last Name e Email Address o The email address is required for2. e Submit Scheduled Order this order will be queued for delivery as per the current delivery schedule e Place Special Order this option will incur additional delivery charges as it will be delivered outside of the current delivery schedule View your invoices or order history 1 Click the Online Ordering link 2 Click the Order History link 3 Select the date range and order type 4 Click the Search button 5 Click on the order invoice you would like to view 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS The Art Room Access approved artwork templates and artwork for general or targeted community marketing is activities and current campaigns The Art Room is the only place to gain access to approved and customized artwork Submit a Request for Artwork 1 Click on the Art Room link 2 Selectthe type of artwork required click on the icon or the link Please note The Custom Artwork Request icon is to be used when there is no other template available that suits your needs See instructions for submitting Custom Requests below Welcome to the Art Room The Art Room Standard Marketing Templates Summer Campaign 2011 2012 TIT T Custom Artwork Request 3 Select from the range of promotional material available HEADLINE HERE n e Gloria Jea Title POSTER GENER
3. e The artwork is still in draft version You will need to select Approved from the dropdown box in order to get the designer to send the final artwork without the Draft watermark across it have found the artwork need but it is only available as an A4 Counter Card How do request this in another size e Select the item you wish to create Select Create Artwork e Inthe Additional Notes section write 1 would like this item resized to a 30 x 40 stanchion 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved lt Commercial in Confidence Feb 2013 OFFER UNIVERSITI See CREMA CREMA USER GUIDE FRANCHISE PARTNERS Submit a Custom Request for Artwork If you cannot find the Artwork template you are looking for you can create your own by submitting a custom artwork request 1 Click on the Art Room link 2 Select the Custom Artwork Request button 3 Write Coffee House Name and Number in Submitted by section ie 953HAMILTON 4 Include name of promotion and size of artwork you wish to receive in Job Title for eo example While you wait VOUCHER Current Location Click here for User Guide Custom Artwork Request Submitted by 353HAMILTOM Approx Due Date dd mm yyyy 12 03 2013 Job Title While you wait VOUCHERS Top Text 2 off all Cold Drinks While you wait Please note Include most of the detail abo
4. Usethe drop down menu boxes to set the opening and closing times of your coffee house Please note If your coffee house is not open on a given day set both opening time and closing time to 00 00 Current Location Click here for User Guide Dashboard People Opening Hours Coffee House Opening Hours Editing store opening hours for 580 GJC Contingency 10580 Sunday 00 00 00 00 Monday 07 00 3 17 30 Tuesday 07 00 s 17 30 Wednesday 07 00 y 17 0 Thursday 17 30 Friday 07 17 30 Saturday 00 00 5 Click the Update button to record the opening hours Editing Availability All Team Members may edit their availability for shifts 1 Click on the People icon 2 Click on the Roster link 3 Click on the Edit Availability link Current Location Click here for User Guide Dashboard People Edit Avaslabiity 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS 4 Use drop down menu boxes to select a start and finish time for each day If you are not available at all on a given day set 00 00 for both the start and finish time Current Location Click here for User Guide Dashboard People Edit Availability Availability Editing availability for Nicole Metti JIREH Nicolem Sunday 08 00 s 14 00 s Monday 09 00 5 15 00 Tuesday 0
5. Minimum Password Length 5 Repeat Password Minimum Hon Alpha Characters 0 Franchise Partner Store Administrator Store Operator 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS Rostering Rostering online will reduce the amount of time spent by Franchise Partners and Team Members in maintaining a roster The system manages Team Member availability allows duplication and email notification 1 Click on the People icon 2 Click on the Roster link Current Location Glick here for User Guide Dashboard People Franchise Partner Tools Team members check your roster online Set your availability details Franchise Partners administer your team s weekly roster Team Administration Set up kxjons for your team members You will need to set your team members up with a CREMA logon using the Team Administration tool before starting to roster 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS Set your Coffee House Opening Hours To start rostering you should first set your opening hours 1 Click on the People icon 2 Click on the Roster link 3 Click on the Opening Hours link Current Location Click here for User Guide Dashboard People Team Administration 4
6. notifications to be sent e Password e Roles o Roles determine the access levels for team members o Store Administrator Store Manager O Store Operator Team Members Username Blocked Actions Add A New User Username Please note that your branch number will automatically be appended to this username Example If you enter john the username will actaully become john281 First Name Last Name Email Address Password Password Rules Minimum Password Length 5 Repeat Password Minimum Non Alpha Characters 0 Roles Franchise Partner Store Administrator 3 Store Operator 3 Click on the Save button to record the details 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS Updating Team Member details You may reset a password block access or change the access level of a Team Member s account 1 Click the People icon 2 Click the Team Administration link 3 Click on the View link next to their name in theTeam Member list Current Location Dashboard People Team Administration Click here for User Guide Manage Team Logons amp Settings Username Name JIREH adranav Adrana Vince 4 Update the relevant details in the fields provided ser Actions Block User Reset Password Password Password Rules
7. tips and tricks on making great coffee with consumer 14 Members View Group 23 Members View Group Barista s Table For lovers of fine foods discuss new food initiatives Show off you latest food display share recipes ib Members Join Group By default you will be added to the group associated with your Coffee House 3 Click the Coffee Houses Australia submenu link to view a full list of Coffee House groups 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS Managing your Coffee House Groups 1 Click on the My Profile link to access a list of CREMA Groups you are already a member of Inbox 0 Alerts 0 News Feed Profile Mr Crema Welcome to Crema clear http crema gloriajeanscoffees com social MyP rofile tabid 743 asuid 1788 Default aspx CREMA Edit Profile Picture Activity Info Friends Groups My Topic status amp iShare Link P Note G BAdd Photos Friends Write something 8 9u4H _ sig g 3 Operations Managers 25 March Mr Crema is friends with Kate Orth amp about 2 months ago 33 Gloria Jean s Coffees Family 14 March Mr Crema is friends with Michelle Dawson 3 NSW North amp about 2 months ago amp 33 GJCI IT Team See Mr Crema is friends with Sharronn
8. 6 00 s 18 00 Wednesday 09 30 4 i11 00 7 Thursday 08 00 m 14 00 l Friday 08 00 3 13 00 Saturday 00 00 x 00 00 x 5 Click on the Update button to record the availability time frames The availability details set in this area will be made available to Franchise Partners to assist with setting the roster for the coffee house Setting the Roster 1 Click on the People icon 2 Click on the Roster link 3 Click on the date for which you wish to set the roster Roster Edit Choose Store 580 GIC Contingency Week End Date Week 49 Ending 05 06 2011 20 05 2011 31 05 2011 1 06 2011 2 06 2011 3 06 2011 4 06 2011 5 06 2011 Mome Tuesday Wednesday Thursday Friday Satay Sn oy Villanueva Melissa Anderson 81408688883 Nicole Metti 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS 4 Click on the Edit button to the far right of each Team Member s name to assign a shift to a Team Member Roster Day View Select roster to view 2011 05 30 lt 2011 05 29 2011 05 31 gt 580 GJC Contingency Monday 2011 05 30 Adrana Vince Melissa Anderson MaitreD 10 45 17 15 Bridgit Christoffel Barista 07 00 17 30 5 Usethe drop down menu box to assign a Role to the Team Member Eg Baris
9. BoOffine 12Friends f Send Message AddFriend Malcolm Bible omine g SFriends DgSendMessage AddFriend Malcolm Bush BoOffine B 2Friends DgSendMessage Add Friend 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS 3 Add a message if you wish and click Add Friend to confirm Add Friend Mr Crema will have to confirm that you are friends CREMA i Add a persanal message with this request Please friend me P If you know the persons name type it in the search box in Team Members list screen Click here for User Guide Incoming Friend Requests 1 Click on the Social icon 2 Click on the Alerts link Click here for User Guide Alternatively you will receive an email notification if someone requests to be your Friend Click on the link in the email to confirm them as your Friend 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS CREMA Groups 1 Click on the Social icon 2 Toview or join groups click on the Browse Groups link Inbox 0 Alerts 0 Profile News Feed Browse Team Members General Browse Groups Coffee Home Gloria Jean s Coffees Famil E Somewhere to discuss your home set up Share your a
10. CREMA USER GUIDE FRANCHISE PARTNERS TABLE OF CONTENTS The Intent of CREMA esee 2 Accessing CREMA ccccccssccsseccsecceeceseeeseeseeeeeneeeeeneeeees 2 DAS Oar MEET TU 3 Communicate i oeeioaneoiietks ono vtistm is EDD ET hod a aSN OFF tto SGH Een 4 clar Me 5 0 TON 10 Team Administration cccccccececeeeseseeeeeeeeeneans 10 PROS COUN sree cress eee et terse NM crar 13 Roster REports cccceccececeeeeeeeeeeaeeeeeeuveneneenenentes 19 Online Ordering Extranet eeeeeeeeeee 20 Ordering Stock Online een 20 Adding items to the stock order 20 Submitting the stock order esee 21 View your invoices or order history Zl The Art ROOM ooo ha era bes usn v Yo ooo pep a ek S Uo op eR UE GE 22 Submit a Request for Artwork eee 22 An important note about CREMA and this first edition guide Please be aware that CREMA is a system under development by the GJCI IT team As such many more features are planned and will be deployed over the coming months Please check links to this userguide on CREMA regularly Copyright Jireh International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 USER GUIDE FRANCHISE PARTNERS The Intent of CREMA The overa
11. IC A4 297x210 amp A3 420x297 Create Artwork View Details YOUR OFFER GOES HERE 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS 4 Enterthe details to appear on your artwork please note some templates have text that cannot be edited e Top Text e Middle Text e Bottom Text e Other Text e Additional Notes o This is where you can make additional comments to the Artworker this will not be included in your artwork request for example particular deadline artwork size change or Terms amp Conditions for the promotion Job tte 2CSTER GENSAEC A4 287x210 amp A3 422x237 Moeur HEADLINE HERE Gloria Jean L Ore g t Ensure you have reviewed the information you have entered prior to submitting the job You will not be able to edit the information once it has been submitted 5 Click on the Submit Job button to send the request to The Art Room e Your artwork request will be sent to your Community Marketing Manager and The Art Room e You will receive email confirmation of your submitted request 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS CREMA 6 Oncethe request has been completed by The Art Room you will be notified via email and the job st
12. Tuesday Wednesday Thursday i Saturday Sunday Adrana Vince 08 00 14 00 5 00 12 00 2 30 21 00 10 45 17 30 10 00 16 00 Purveyor Purveyor Gareth Guest Purveyor Barista Jonathan Gage 61433493507 MaitreD 2 Barista Melissa Anderson 61408686883 MaitreD Supervisor Nicole Metti MaitreD Barista Team Members will be able to view the roster online by logging into CREMA but will be unable to edit any of the elements Copy Forward Once a full week has been rostered you may Copy Forward the roster up to four weeks into the future 1 Click on the Copy Forward link Current Location Click here for User Guide Dashboard X People Roster Edit 2 Use the drop down menu box to select the roster to be copied and which week it should be applied to Copy Duplicate Roster Copy from Roster Week Ending 2011 05 22 1 shifts m To Roster Week Ending 2011 08 05 E 3 Click on the Duplicate Roster button to confirm the process 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS Editting the Roster You can view edit rosters for the current week as well as four weeks into the future 1 Click on the Roster Edit link Current Location Glick here for User Guide Dashboard Y People Roster Edit 2 Select the Week Ending Date from the drop down menu 3 C
13. ation Click here for Help Dashboard People 2 Complete the profile form with as much detail as possible Only Friends will be able to view all of your profile information Profile o Mr Crema Contact Infa SkypeMame Prefix First Mame Middle Name Last Mama Sufix Address unit Street 11 Hoyle Avenue City Castle Hill Region Mew Country Australia Postal Code 2154 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS 3 Upload your profile picture by clicking on Browse and selecting a picture for upload Picture files should be in jpeg format and be a maximum of 1000 x 1000 pixels in size About Me FrafilePicture Twitter Facebook MySpace Flickr Linkedln Soundcloud 7 4 Click the Save button when you have completed your profile information Making Friends on CREMA 1 Click on the Social icon 2 Click on the Browse Team Members link Inbox 0 Alerts 0 My Profile News Feed Crosse Team Members Team Members Lara Tenhoorn BoOffine g 18Friends g Send Message Add Friend H Laura Kongvongsa Nev A Ofine B 26 Friends f Send Message Add Friend Lee Rubino AoOffine amp G20Friends f Send Message CEL Friend Lianna Merhi 2 v
14. atus will be updated in your Pending Job List access the Pending Jobs list using the toolbar at the top of the screen Current Location m vali stds aoa Click here for User Guide Dashboard The Art Room Pending Jobs At this stage you will be prompted to approve or reject the Artwork e If you reject the artwork o Add comments to the Additional Notes section to request changes A comment must be entered before proceding further o Click in the Submit button e If you approve the artwork o The request will be moved to your Completed Job List o You will receive an email with a link to download your file this email can be forwarded to your chosen printing supplier You have 7 days to download this artwork o You have the option to download the file directly from CREMA Please note e The completed file is available for download for 7 days Contact your Community Marketing Manager should you need to access the file after 7 days TROUBLESHOOTING It has been three days and I still haven t received any artwork e First check that you received a confirmation email from the Art Room after submitting the job e Check that the job is lodged by looking at Pending Jobs e Email or call the Community Marketing Manager with the Job Number ready so that they can check on the progress of the job The job has been completed have been sent artwork but there is a big Draft watermark across it
15. e Eqqins amp about 2 months ago amp E Coffee Home 2 Franchise Partners Click on the Manage Users tab to add or remove group members NOTE You can only invite CREMA members that you are already Friends with Discussions Protos Invite Friends Sharronne Egdins WES Michelle Dawson Status Display Mame Username Full Mame Member Since Andrew Mugliston Maria Hamill Tania Shade Lee Rubino Daniel Isaac Sali Stevanja Melissa Gale Matthew Button Herg Lay Glenn Hindsan JIRFEHandrewm Andrew Mugliston JIRFEHimariah Maria Hamill JIREHYTanias Tania Shade JI EHILeeR Lee Rubino JIREHidanieli Daniel Isaac JIREH salis Sali Stevanja JIREHWelissaG Melissa Gale JIREH Matthew Matthew Button JIREHinergard Herg Lay JIREHYGIlennH Glenn Hindson 2 e 1904 2011 12 40 21 remove PM 19 4 2011 11 37 51 remove AM 44 2011 2 47 46 AM 29 03 2011 11 57 47 remove PM 21 03 2011 11 08 53 remove PM 15 03 2011 5 22 42 Ah 14 03 2011 8 23 23 AM 11 03 2011 5 12 25 AM 11 03 2011 3 44 45 A 11 03 2011 3 22 18 remove remove remove remove remove remove Kate Orth O Natalie Buzzelli Michelle Anson Paul Mendham Gareth Guest Berenice Walker Send Invite 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS
16. ed to your Community Marketing anager who will contact you regarding the request Include the following information in the Additional Notes section Artwork Size for example Business Card Size About the promotion for example While you wait discount vouchers will be given to Hairdressers along with a cold drinks menu to give to clients to redeem before or after they get their hair done In order to increase Customer Count and encourage trial we will give them 2 off all Large size Cold Drinks Imagery for example Include images of Cold Drinks Iced Tea Range Promotional Offer Product for example 2 off Large Cold Drinks Terms amp Conditions for example Present this coupon at Gloria Jean s Coffees Hamilton to receive 2 off the purchase price of any large cold drink Offer valid only at Gloria Jean s Coffees Hamilton until 12 12 2014 Not valid in conjunction with any other offer Only one voucher per person per day can be redeemed in store All prices are inclusive of GST Please note Custom Artwork Requests take longer to create allow 3 5 working days for turnaroundtime If you are finding it difficult to articulate exactly what you want please phone your Community Marketing Manager for assistance Your Community Manager approves all Custom Artwork before it is dispatched as final artwork Amendments will be made to requests in the event that the marketing initiative promotional offer does not follow brand guide
17. er amp Plastics m Tea 4 Locate the item you wish to order and type the required quantity into the adjacent field 5 Click the Add to Order button 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS Another way to add items to your order You may use the Quick Order Options to search for items by description or item code Current Location Click here for User Guide Dashboard Gloria Jeans Coffees Extranet Quick Order Options Order Form Quick Order Options On this page you can select from products you have previously ordered or search for a product and order from the search results Please be aware we only display previously ordered products that are currently available for online orders View my previously ordered products Search for a product Fast Order Entry Item Code Quantity 6 Once you have added all required items to your order click on the My Current Order link This link will take you to a summary page displaying all items in your current order In the My Current Order view you are able to amend quantities or delete items from your order Submitting the stock order Once you have finished adding items to your stock order and have reviewed the items in your current order you must submit the stock order to be processed There are two options for submitting your order
18. lick View Report to refresh the view Roster Edit Choose Stee You can make changes to rosters that have been copied forward Notifying your team via Email You can quickly and easily notify your team of any updates to the roster by sending them an email notification 1 Click on the Email Notification link Current Location Click here for User Guide Dashboard People Roster Edit 2 Enter a message in the text box and click send This email will go to all team members at your coffee house with an active CREMA account 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS Roster Reports There are three kinds of reports available to be generated in the Roster section of CREMA e Total rostered hours A report displaying total rostered hours per Team Member for each week Includes a day by day role break down e Team Member availability Get the complete picture of when your Team Members are available e Team Member profile Check whether your Team Members have logged into CREMA updated their availability and populated important fields such as an email address or phone number Total Rostered Hours Report 1 Click on the Reports link Current Location Click here for User Guide Dashboard People Reports 2 Click on the desired report link Roster Reports Total Rostered Ho
19. lines 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved gt Commercial in Confidence Feb 2013
20. ll objective of CREMA is to provide all Franchise Partners Store Managers with an engaging digital solution that assists in being able to deliver effective marketing and high level operational standards in all coffee houses 4 Marketing gt Communications 3 Reporting Training News GIC Business Planning Rosterin Support Tools Extranet Ordering Communicate Accessing CREMA CREMA can be accessed at any computer with internet access http crema gloriajeanscoffees com Copyright Jireh International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA CREMA USER GUIDE FRANCHISE PARTNERS Dashboard The Dashboard page is the CREMA Homepage and your link to all the useful tools found on CREMA Communicate The Art Room S Backstage Reporting Social Library Copyright Jireh International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 LLL REESE CREMA CREMA USER GUIDE FRANCHISE PARTNERS Communicate e The Communicate portal houses key news articles and published content within the CREMA platform Viewing Articles 1 Click on the Communicate icon The main screen of the Communicate section will display the latest featured article 2 Click on the NEWS STREAM link to view all current articles Current Location Click here for User Guide Dashboard Communicate Featured More Feat
21. ta Maitre D and Purveyor 6 Use the click and drag out slider to set a shift start and end time Roster Day View 30 05 2011 Employee is available to work Adrana Vince available 08 00 18 00 mum Shift is sel j id s availability Starting Time 00 00 Finishing Time 00 00 Roe e Store Opening Hours are 07 00 17 30 7 Ifthe Team Member is available for the duration of the selected shift the bar will display in green If the Team Member is not available for the duration of the selected shift the bar will display red You may override availability and assign a shift even if the bar is red 8 Click on the Update button to assign the shift Roster Day View 30 05 2011 NENNEN ployee is available to work Adrana Vince available 08 00 18 00 Starting Time 08 00 Finishing Time 14 30 Shift is selected outside employee s availability moening Hours are 07 00 17 30 9 Continue the editing process step 1 6 until you have finished rostering Team Members for the week 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA USER GUIDE FRANCHISE PARTNERS ee ee Select a format XML file with report data 580 GJC Contingency Week Ending 1 05 2 CSv comma delimited Acrobat PDF file MHTML web archive oe Bort Formats J TIFF file Export togas 25 04 2011 26 04 2011 27 04 2011 23 04 2011 ee 1 05 2011 Monday
22. ured d E Making of the Stop the world for a Gloria The Amazian Race Campaign Jean s Coffee moment TV commercial Hs P L Back To Store Program Take some time to enjoy the making of our fantastic new j s The Details commercial X Look out for familiar faces who out onset te Wee i P s or some aces who helped throughout 1 Sr Ae GM Update Edition 75 3 Click on the Category drop down box to filter the displayed News Items News Items Category lt All Articles lt All Articles itiatives April amp Ma Extranet News Northern Region Central Region Southern Region All Team All Coffee House Roles Franchise Partners In Extranet News ou in April and celebrating Mothers in May Together we raised ids NZ Earthquake and Japan amp Pacific Disaster and we want ship To show our gratitude to our Franchise Partners team ir support ofthe disaster appeals the attached Thank You your coffee house from 14th 30th Apri og World Water Day Campaign 2011 Posted by Mises to al are FCSHUHISR Parae who participated in M bells Water PS 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 CREMA SSS CREMA USER GUIDE FRANCHISE PARTNERS c A social network for the Gloria Jean s Coffees global family y Setting up your Profile 1 Click on your name in the menu from any screen within CREMA Current Loc
23. urs Report A report displaying total rostered hours per employee for each week Includes by day and by role breask downs Team Member Availability Ma Get a complete picture of when your team are available Team Profile Report Check whether your team has logged on to Crema Updated their availability Populated important fields such as email address and mobile cell 3 Select the Week Ending Date from the drop down menu 4 Click View Report to refresh the view 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 a a ee CREMA CREMA USER GUIDE FRANCHISE PARTNERS Online Ordering Extranet Use the Online Ordering portal to place orders for stock view order history view and print invoices and access stocktake forms Ordering Stock Online Adding items to the stock order 1 Click the Online Ordering icon 2 Click the Order From Catalogue link ST 0 P TH E wo R LD Current Location Click here for User LEADERBOARD Guide Dashboard Gloria Jeans Coffees Extranet News Coffee Credibility Campaign Auto Shipment now COMPLETE 3 Select a category Current Location Click here for User Guide Dashboard Gloria Jeans Coffees Extranet Order From Cataloque Catalogue Order Form Select Category Products m Coffee Beans Please select a Category m Drink Components m Equipment m Marketing m Operations Equipment m Pap
24. ut your custom request in the Additional Notes Section Things to include size of Artwork about the promotion Objective Target Audience Hero Product promotional Offer imagery to include and Terms amp Conditions of offer 2011 Gloria Jean s Coffees International Pty Ltd All rights reserved Commercial in Confidence Feb 2013 WEFEE UNIVERSITI a 5 re CREMA USER GUIDE FRANCHISE PARTNERS Include deadline for the art work in Approx Due Date dd mm yyyy this must be a minimum of two days later than date of submission For example If you submit the request on the 10 03 2013 the approximate due date will need to be the 12 03 2013 Write the most important information you wish to communicate in the Top Text section for example S2 off all Cold Drinks while you wait k Additional Notes IMAGE Please use Cold Drink Imagery Iced Tea Range OFFER While you wait vouchers and drink menus will be given to Hairdressers to offer their clients while they re getting their hair dana TL We will affer them 2 any Large Cold Drinks TERMS amp CONDITIONS Present this coupon to receive 2 off the purchase price of any large size cold drink Valid at Gloria Jean s Caffees Hamilton until 12 12 2014 Mot valid in conjunction with any ather offer Only ane voucher per person per day can be redeemed in store All prices are inclusive of GST Please note Your custom job will be submitt
Download Pdf Manuals
Related Search