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Terminal user guide BOQ

1. 48 6 3 1 CLOSE BATCH SETTLEMENT MANUAL PROCEDURE 49 6 4 OLOSE BATCH M0 E o1 6 5 SUBTOTAL m 52 551 GUB gia 26 54 7 TERMINAL 55 7 1 IESU e ORDERING m 55 7 1 4 TERMINAL 4 55 STATIONERY ORDER A 57 BOQ 675 MERCHANT OPERATING GUIDE 2 HELPDESK ORDER ERAN NND 5 rav EOABPTARAMETERS iot dendi nS mE UI IM D UE 5 7 3 gt 59 7 4 REP RING DUPLICA TE 61 DUPEICATE TRANSACTION REGEIP E 62 7 5 63 7 6 RESTART TERMINALE terete 64 8 MUETEMERCHANT FACILITY 65 8 1 MULTI MERCHANT PURCHAGSE esses nne nennen nennen 65 8 2 MULTI MERGHANT SETTLEMENT ito toph ru ento totu o
2. e Declined Reason Printing 10 Opoint Print Customer Receipt 11 Signature required 12 Signature 13 Signature Approved Signature Declined Printing BOQ VX675 MERCHANT OPERATING GUIDE Press ENTER YES to print a customer copy Press CANCEL for NO to avoid printing a customer copy If a signature is required remove the card from the terminal and have the customer sign the receipt Check signature on receipt against customer s card and select either option below Press ENTEH qe YES to confirm customer s signature is correct Press CANCEL d for NO due to incorrect signature If the signature is approved or declined the following screens will be displayed 22 0 14 point Press ENTER Dio YES to print a customer Press CANCEL for NO to avoid printing a customer copy Print Customer Receipt No Yes E 5 3 1 PURCHASE WITH TIP TRANSACTION RECEIPT The receipt for a standard Purchase with Tip transaction is as follows Approved Purchase with Tip Approved Purchase with Tip Field Explanation Receipt Receipt Merchant Copy Customer Copy Acquirer Name BOQ BOQ Merchant Name ABC Pty Ltd ABC Pty Ltd Merchant Address Suburb and Postcode 55 Queen Street BRISBANE 4000 55 Queen Street BRISBANE 4000 Merchant Phone 0732129999 0732129999 Advertising Text BOQ BOQ Cou
3. pose 65 9 TROUBEESHOOTIN pene are rte re ete 66 9 1 TRANSAC FION RESPONSE CODES 66 9 2 6 10 69 BOQ 675 MERCHANT OPERATING GUIDE 3 Merchant Operating Guide 1 Introduction The purpose of the Merchant Operating Guide is to assist you in the operation of the VX675 EFTPOS Terminal The VX675 terminal allows transactions to be processed for Australian Domestic Debit Cards Cheque and Savings accounts Credit Cards Visa and MasterCard and Charge Cards American Express Diners Club and JCB The VX675 EFTPOS Terminal can be individually programmed to enable functions specific to your business requirements 11 TRANSACTION TYPES The functionality supported by the VX675 Mobile terminal includes Purchases Refunds Stationery Ordering Cash Out cheque savings Tipping MOTO subject to approval SS NI Pre Authorisation restricted to Vehicle rental and accommodation providers only Multi Merchant lt The above options are available upon request 1 2 SUPPORTED CARD TYPES Visa MasterCard American Express NINOS E JCB Diners x x Domestic Debit Note International debit card x x v transactions will
4. Yes E 5 5 1 REFUND TRANSACTION RECEIPT The receipt for a standard Refund transaction is as follows Approved Refund Receipt Approved Refund Receipt Field Explanation Acquirer Name Merchant Name Merchant Address Suburb and Postcode Merchant Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 Customer Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 Merchant Phone 0732129999 0732129999 Advertising text BOQ BOQ Country AUSTRALIA AUSTRALIA Merchant ID MID 000000XXXXXXXXX MID 000000XXXXXXXXX TSP ID TSP 1001 TSP 1001XXXXXXXX Local terminal Date amp Time TIME 18FEB14 14 23 TIME 18FEB14 14 23 STAN amp Account Type TRAN 000006 CREDIT TRAN 000006 CREDIT Card amp Mode of Entry MasterCard MasterCard Truncated card number 1234 1234 Auth Code from Issuer AUTH 800132 AUTH 800132 RID from chip card RID A000000003 RID A000000003 PIX from chip card PIX 1001 PIX 1001 TVR from EMV processing TVR 0080040000 TVR 0080040000 TSI from EMV processing TSI 800 TSI F800 Auth Code returned from Issuer AUTH 518382 AUTH 518382 TXN Type descriptor REFUND AUD5 00 REFUND AUD5 00 currency type amount Total descriptor currency type TOTAL AUD5 00 TOTAL AUD5 00 amount Response Code and associated text 000 APPROVED 000 APPROVED Customer receipt copy text CUSTOMER COPY Note Before completing the transaction check that the transaction was ap
5. Enter AUD Lenve empty te Skip 4 oo o Total Amount 2000 Tap card AUD Insert S wipe card n A BOQ VX675 MERCHANT OPERATING GUIDE There are two methods for initiating a purchase on the VX675 EFTPOS terminal either e Amount Entry Method Press a number key on the terminal key pad to begin amount entry The amount is entered without the decimal point The terminal will update its display with the amount entered This is the only method that allows your customers to perform a contactless transaction or Card Presentment Method Swipe Insert the customer s card on the terminal and the terminal will update its display requesting the amount to be entered Proceed to Step 2 Contactless taps will not be accepted by the terminal from main screen Key in the purchase amount i e 1500 15 00 If a correction is required press the CLEAR e key to remove the last number entered or the red CANCEL 8 key to return to the main screen Press the ENTEH uL to accept amount and continue NOTE Do not enter any amount into the Cashback screen as this will not allow you to process a tip Key in a Tip amount i e 500 5 00 and press ENTER If no Tip is to be entered leave the value at 0 00 and press ENTER NOTE The amount of the Tip cannot exceed the value of the Purchase Amount NOTE The Tip screen will not be displayed if you initiate the Cashback function
6. Signature required 11 9 point Signature EA No Yes E 12 9 point Print Custorner Receipt Yes E BOQ VX675 MERCHANT OPERATING GUIDE Press ENTEH YES to print a customer copy Press CANCEL for NO to avoid printing a customer copy If a signature is required remove the card from the terminal and have the customer sign the receipt The card type will determine if a signature is allowed and if so the screen will be presented Check signature on receipt against customer s card and select either option below Press ENTER for YES to confirm customer s signature is correct Press CANCEL for NO due to incorrect signature Press ENTER YES to print a customer copy Press CANCEL for NO to avoid printing a customer copy 38 5 7 1 PRE AUTHORISATION TRANSACTION RECEIPT The receipt for a standard Pre Authorisation transaction is as follows Field Explanation Acquirer Name Merchant Name Merchant Address Suburb and Postcode Merchant Phone Advertising text Country Merchant ID TSP ID Local terminal Date amp Time STAN amp Account Type Card amp Mode of Entry Truncated card number Auth Code from Issuer Pre Auth ID text Pre Auth ID number TXN Type descriptor currency type amount Total descriptor currency type amount Response Code and associated text Merchant Helpdesk Number Customer receipt copy text Pre Authorisation Receipt
7. Opoint mp l 10 38 Tuesday 24 June 2014 Your own personal bank Menu 1 Cash Out 2 Refund 3 MOTO Up Down 2 Pre Auth 1 Pre Auth 3 Cancellation Up Down 3 9 point CP an Enter Pre Auth ID BOQ VX675 MERCHANT OPERATING GUIDE From the main screen select the Menu key located on the right hand side e Navigate to the menu item using the scroll key or ENTERED or Enter the number shown on the display screen by using the keypad then push the select button Navigate to the menu item using the scroll key then push the select button or ENTER D or Enter the number shown on the display screen by using the keypad Enter the Pre Auth ID which is located on the original Pre Auth receipt and press ENTER Please refer to section 5 7 1 Pre Authorisation Transaction receipt for location of Pre Auth ID 40 4 RETRIEVING INFORMA TION Please Wait 5 Completion AUD 25 00 CARD ae 2805 Confirm Yes E 6 all Completion AUD Accept amount E 7 9 point Please wait 8 9 point Approved BOQ VX675 MERCHANT OPERATING GUIDE The terminal will begin locating the stored transaction To confirm the transaction is to be completed press ENTER VD Enter the completion amount and press ENTER Note Completion amount entry will be restricted by variance limits applied to the original Pre Auth amount The screen will show Completing Pre Auth Please
8. BOQ currently process settlement funds overnight Monday to Friday That means transactions processed on Saturday Sunday and Monday prior to cut off will be funded overnight on Monday night with the funding date as the effective date of the transaction gt WHEN ARE MOST TERMINALS SET TO AUTO SETTLE 6 00pm AEST Any transactions processed after this Close Batch has occurred will be funded with your next day s settlement gt Q 6 00PM AEST DOESN T SUIT CAN CHANGE THE TIME THAT SETTLEMENT OCCURS A Yes Many businesses operate extended business hours such as restaurants grocery stores or gyms These businesses generally want to fund their full day transactions at one time We recommend that these merchants change their Auto Settlement time till after midnight Local time This means that a full day s trading will settle in one batch but not overnight Funds will be received the next settlement day This is called Next Day settlement Q WHEN IS THE LATEST TIME CAN COMPLETE A CLOSE BATCH AND STILL RECEIVE MY FUNDS OVERNIGHT 6 00pm AEST is the latest time within the day that a terminal can Close Batch and for funds still be settled into your account overnight This is referred to as Same Day settlement BOQ VX675 MERCHANT OPERATING GUIDE 71 Q WHAT HAPPENS IF TURN THE TERMINAL OFF OVERNIGHT WITHOUT PERFORMING A CLOSE BATCH A Werecommend you keep your terminal switched on For merchants that are oper
9. NOTE The accounts offered on this screen are not dynamic and will display all card types even if they are not enabled on the card The cardholder can now enter their Personal Identification Number PIN Once entry is complete the cardholder can press ENTER 2 The terminal will connect to the bank and begin processing the Cash Out If a chip card was inserted and is yet to be removed this prompt will appear Remove the card at this prompt The terminal will beep as a reminder if the card is not removed The terminal will now begin printing the receipt and display the transaction result 25 p 9 point Press ENTER YES to print a customer copy Press CANCEL for NO to avoid printing a customer Yes E BOQ VX675 MERCHANT OPERATING GUIDE 26 5 4 1 CASH OUT TRANSACTION RECEIPT The receipt for a standard Cash Out transaction is as follows Field Explanation Acquirer Name Merchant Name Merchant Address Suburb and Postcode Approved Cash Out Receipt Merchant Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 Approved Cash Out Receipt Customer Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 Merchant Phone 0732129999 0732129999 Advertising text BOQ BOQ Country AUSTRALIA AUSTRALIA Merchant ID MID 00000XXXXXXXXX MID 0 0 00000XXXXXXXXX TSP ID TSP 1001XXXXXXXX TSP 1001 Local terminal Date amp Time TIME 18FEB14 14
10. Yes limits are set by the Cardholder s bank known as the Issuing Bank If the daily limit is reached or the individual transaction value is greater than the Issuing Bank set limit when the Cardholder places their card on the terminal screen a message will be sent to the terminal screen asking for a PIN to be entered Once the PIN is entered just follow the prompts on your terminal screen gt ARE THERE ANY LIABILITIES ASSOCIATED WITH ACCEPTING CONTACTLESS CARD TRANSACTIONS A Contactless card transactions offer the same level of security protection that you have with traditional transactions e g swiped or inserted Q WHY AREN T ALL CARDS ACCEPTED VIA THE CONTACTLESS READER A Not all cards are currently contactless enabled Currently our terminals are only confirmed to support Visa payWave and MasterCard PayPass cards Q How DO KNOW IF A CARD IS A CONTACTLESS CARD A The contactless cards will have the word PayPass or payWave plus this symbol on the face of the card Q WHY DOES THE CONTACTLESS CARD READER REVERT TO SWIPE OR INSERT OPTION AT TIMES A Not all Issuing Banks implement their cards the same way Please refer to your Merchant Operating Guide MOG Section 5 Transaction Processing and follow the instructions on how to process magstripe chip or contactless cards WHY DO SOME CONTACTLESS CARDS REQUIRE PIN Issuing Banks have different limits set against different types of cards This is normal
11. Your Merchant Support VX675 Contact Guide The Merchant Helpdesk is available 24 hours 7 days a week Australian Eastern Standard Time AEST Please ensure you have your Merchant ID MID and or your EFTPOS Terminal ID TID for the following enquiries Merchant Helpdesk 1800 700 226 Stationery Orders New order Special requests Select Option 1 Existing order query Change their order Technical Troubleshooting Installation query o Status o Reschedule Delay o Cancel Select Option 2 Coverage Issue Faulty damaged terminal s Due to natural disaster Stolen terminal Only to be used when the Merchant cannot locate the phone number and job number provided to them at the initial call Add Remove MOTO enquiry new request AMEX Diners new request Add cash out tipping pre authorisation new request Change Purchase Refund limit temporary increase Change Close Batch settlement time Change trading postal address Request additional terminal Change fee and settlement account Change trading Change terminal type Delete Close facility General MOTO enquiries general AMEX Diners enquiries general Password resets Fee amp Account queries Alternatively visit the BOQ website at www boq com au business merchant htm Table of Contents 1 INTRODUC TON 4 1 1 TRANSACTION TY tn
12. 12 Signature ES 13 Opoint Signature Approved Signature Declined Printing 14 Print Customer Receipt EA No Yes E BOQ VX675 MERCHANT OPERATING GUIDE Press ENTEH YES to print a customer copy Press CANCEL for NO to avoid printing a customer copy If a signature is required remove the card from the terminal and have the customer sign the receipt Check signature on receipt against customer s card and select either option below Press ENTEH qe YES to confirm customer s signature is correct Press CANCEL for NO due to incorrect signature If the signature is approved or declined the following screens will be displayed Press ENTEH YES to print a customer copy Press CANCEL NO to avoid printing a customer copy 14 5 1 1 PURCHASE TRANSACTION RECEIPT The receipt for a standard Purchase transaction is as follows Approved Purchase Receipt Approved Purchase Receipt Field Explanation Acquirer Name Merchant Name Merchant Address Suburb and Postcode Merchant Phone Advertising Text Country Merchant ID TSP ID Local terminal Date amp Time STAN amp Account Type Card amp Mode of Entry Truncated card number RID from chip card PIX from chip card TVR from EMV processing TSI from EMV processing Auth Code returned from Issuer TXN Type descriptor currency type amount Total desc
13. All Settlement times are reflected in Australian Eastern Standard Time AEST which does not cover daylight savings periods e g 5 30pm for Sydney Melbourne is 4 30pm for Queensland The default settlement time is 6pm AEST How DO 1 PRINT A MANUAL SETTLEMENT REPORT FROM MY TERMINAL Select the grey menu function key located on the right hand side of terminal then navigate to and select Settlement then 1 Close Batch and this will print report Refer to section 6 3 1 Close Batch Settlement Manual Note The Settlement Close Batch report cannot be reprinted gt Q USED ABLE SETTLE SEVERAL TIMES A DAY CAN STILL DO THIS A No a Close Batch Settlement can only be performed once per day For merchants that wish to reconcile against shift totals please use the Sub total function to provide running totals of transactions that have been performed through the day CAN CHANGE MY CLOSE BATCH SETTLEMENT TIME Yes please contact the Merchant Helpdesk 1800 700 226 and select option 2 gt DO NEED TO MANUALLY CLOSE BATCH EACH DAY TO RECEIVE MY FUNDS OVERNIGHT No the terminal works best when it is set to settle automatically In this instance transactions processed prior to the Close Batch Auto Settlement time will always be paid into your nominated BOQ account overnight on business days providing this time is set to 6 00pm AEST This is referred to as same day settlement
14. POWER ON MY TERMINAL By holding down the green enter key will power on the terminal Refer to Section 3 1 Power On for further details WHY SHOULD KEEP MY TERMINAL SWITCHED ON checks to see whether there are software and security patches available and these are automatically downloaded to the terminal POWERING OFF YOUR TERMINAL Q A HOW DO POWER OFF MY TERMINAL By holding down the red cancel key will power off the terminal Refer to section 3 1 Power On for further details TRANSACTION PROCESSING gt gt O gt HOW PROCESS CHIP CARD TRANSACTION Insert the card at the beginning of a transaction and follow the terminal prompts or when asked to present the card during a transaction insert the card into the chip reader on the terminal Refer to section 4 1 Inserting a Chip Card WHAT IF A CUSTOMER SWIPES THEIR CHIP CARD BY MISTAKE If your customer swipes their chip card by mistake the terminal will automatically register that the card has an embedded chip and will send a message to the terminal s screen asking for the Merchant to insert card How DO PROCESS CONTACTLESS TRANSACTION Tap the card above the terminal display screen and wait for confirmation beeps with four flashing lights remove the card and follow the terminal prompts Refer to section 4 3 Contactless Card Transactions DO PROCESS MAGNETIC STRIP MAGSTRIPE CARD TRANSACTION owipe the ca
15. Wait The terminal will now begin printing the receipt and display the transaction result 41 Declined Reason Printing 9 Opoint Print Customer Receipt Yes E Press ENTEH Dior YES to print a customer copy Press CANCEL EJ for NO to avoid printing a customer copy BOQ VX675 MERCHANT OPERATING GUIDE 42 5 8 1 PRE AUTHORISATION COMPLETION TRANSACTION RECEIPT The receipt for a standard Pre Authorisation Completion transaction is as follows Field Explanation Acquirer Name Merchant Name Merchant Address Suburb and Postcode Merchant Phone Advertising text Country Merchant ID TSP ID Local terminal Date amp Time STAN amp Account Type Card amp Mode of Entry Truncated card number Auth Code from Issuer Pre Auth ID text Pre Auth ID number TXN Type descriptor currency type amount Total descriptor currency type amount Response Code and associated text Merchant Helpdesk Phone Customer receipt copy text Pre Authorisation Completion Merchant Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA MID 00000 X X X XXXXXX TSP 1001XXXXXXXX TIME 18FEB14 14 23 TRAN 000006 SAVINGS MasterCard 5 1234 AUTH 775778 PRE AUTH ID 012345678 PCOMP AUD25 00 TOTAL AUD25 00 000 APPROVED 1800700226 Pre Authorisation Completion Customer Copy BOQ ABC Pty Ltd 55 Queen Street BR
16. practice so please follow the prompts on the terminal screen 2 HOW DO PROCESS A REFUND TRANSACTION Select the grey menu function key located on the right hand side of terminal then select Refund by entering the corresponding number This will prompt you to enter your merchant password and follow the prompts Refer to section 5 5 Processing a Refund gt O HOW DO PROCESS A MOTO TRANSACTION Select the grey menu function key located on the right hand side of terminal then navigate to and select MOTO and follow the prompts Refer to section 5 6 Processing a Mail Order Telephone Order MOTO Q CAN ACCEPT CREDIT CARD TRANSACTIONS OVER THE PHONE OR BY MOTO MAIL ORDER TELEPHONE ORDER A Yes if you have been pre approved by the Bank to accept MOTO this will already be enabled on your terminal This functionality is only available to credit cards or charge cards AMEX Diners JCB If you do not currently have this function and your business requires it please visit our Corporate Website or contact your local BOQ branch to complete the relevant form gt O BOQ VX675 MERCHANT OPERATING GUIDE 70 ELECTRONIC FALLBACK Q WHAT DOES ELECTRONIC FALLBACK EFB MEAN A Please refer to both your BOQ Merchant Terms and Conditions and section 5 11 Electronic Fallback Procedure CLOSE BATCH SETTLEMENT AND REPORTING Q WHAT DOES AUSTRALIAN EASTERN DAYLIGHT SAVINGS TIME AEDST MEAN WHEN IT COMES TO SETTLEMENT A
17. Amount Entry Method Press a number key on the terminal key pad to begin amount entry The amount is entered without the decimal point The terminal will update its display with the amount entered This is the only method that allows your customers to perform a contactless transaction Card Presentment Method Swipe Insert the customer s card on the terminal and the terminal will update its display requesting the amount to be entered Proceed to Step 2 Contactless taps will not be accepted by the terminal from main screen 11 2 Opoint i Enter the purchase amount i e 4500 45 00 LUEGO ISCING If a correction is required press the CLEAR AUD 4500 key to remove the number s entered or the CANCEL to return to the main screen Press the ENTER accept amount and continue Accept amount E 3 point Leave the cashback amount blank and press Total Amount ENTER Note The Tipping screen will only display if 4200 enabled Enter Cashback AUD Qoo Leave empty to Skip E 4 o If the purchase was not initiated by Insert Swipe of Tatal Amami a card this screen will be displayed Insert swipe or tap the customer s card See AUD l i 4000 Section 4 Presentation Procedures nsert Swipe card Tap card R e 5 Navigate to the account required by using the igit fent scroll key then push the select button or 2 Savings Enter the number shown on the display screen by a
18. If the purchase was not initiated by swipe insert of a card this screen will be displayed Insert swipe or tap the customer s card See Section 4 Card Presentation Procedures 20 Select Account 2 Savings 3 Credit Up Total Amount AUD Down 20 00 Enter PIN Please wait Opoint C Remove Card 4 Approved BOQ VX675 MERCHANT OPERATING GUIDE Navigate to the account required by using the scroll key ENTER Enter the number shown on the display screen by using the keypad then push the select button or NOTE The accounts offered on this screen are not dynamic and will display all card types even if they are not enabled on the card The cardholder can now enter their Personal Identification Number PIN Once entry is complete the cardholder can press ENTER L3 NOTE PIN can be bypassed for certain card types i e International by leaving the PIN blank and pressing ENTER The card type will determine if a signature is allowed and if so the screen will be presented The terminal will connect to the bank and begin processing the purchase If a chip card was inserted and is yet to be removed this prompt will appear Remove the card at this prompt The terminal will beep as a reminder if the card is not removed The terminal will now begin printing the receipt and display the transaction result 21
19. MERCHANT OPERATING GUIDE The terminal will now print the Sub Total Report 53 6 5 1 SUB TOTAL REPORT The standard Sub Total Report is as follows Acquirer Name BOQ Merchant Name Merchant Address Suburb and Postcode Country Merchant Phone number Report Name Terminal Service Provider ID Merchant Number ID Date Time Debit Total Visa Total MasterCard Total AMEX Total Diners Total JCB Total Totals BOQ ABC Company LTD 123 Abc Street Brisbane QLD 4000 Australia 07 3254 9000 SUBTOTALS TSP 1001 MID XXXXXXXXX TIME 11JUN14 15 44 Debit PUR 0 00 TIP CASH REF TOT Visa PUR TIP CASH REF TOT MasterCard PUR TIP CASH REF TOT Amex PUR TIP CASH REF TOT Diners PUR TIP CASH REF TOT JCB PUR TIP CASH HEF TOT TOTALS PUR TIP CASH REF BOQ 675 MERCHANT OPERATING GUIDE 24 7 TERMINAL FUNCTIONS 7 1 STATIONERY ORDERING There are two 2 separate ways to order stationery EFTPOS rolls being 1 Terminal Order 2 Helpdesk Order 7 1 1 TERMINAL ORDER You can only submit 1 order per day via your terminal The options for EFTPOS rolls are 10 20 50 When receipt rolls are ordered directly from your terminal it will take up to 6 business days for delivery to occur If you haven t received your order within this timeframe you will need to contact the Merchant Helpdesk The following steps should be followed when ord
20. Printing 10 Print Customer Receipt Yes EN Press ENTEH Din YES to print a customer copy Press CANCEL for NO to avoid printing a customer copy BOQ VX675 MERCHANT OPERATING GUIDE 34 5 6 1 receipt for standard MOTO transaction is as follows Field Explanation Acquirer Name Merchant Name Merchant Address Suburb and Postcode Merchant Phone Advertising text Country Merchant ID TSP ID Local terminal Date amp Time STAN amp Account Type Card amp Mode of Entry Truncated card number Auth Code from Issuer TXN Type descriptor currency type amount Total descriptor currency type amount Response Code and associated text Merchant Helpdesk Phone Customer receipt copy text MOTO Receipt Merchant Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA MID 00000XXXXXXXXX TSP 1001XXXXXXXX TIME 18FEB14 14 23 TRAN 000006 CREDIT Visa M CARD 1234 AUTH 800132 MOTO AUD5 00 TOTAL AUD5 00 000 APPROVED 1800700226 MAIL ORDER TELEPHONE ORDER TRANSACTION RECEIPT MOTO Receipt Customer Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA MID 00000XXXXXXXXX TSP 1001 XXXXXXXX TIME 18FEB14 14 23 TRAN 000006 CREDIT Visa M GARD 1234 AUTH 800132 MOTO AUD5 00 TOTAL AUD5 00 000 APPROVED 1800700226 CUSTOMER COPY Note Before completing the transaction check that the t
21. Select the grey menu function key located on the right hand side of terminal and navigate to and select Reprint Receipt Refer to section 7 4 Reprint Receipt Duplicate POWER SAVE Q How DO SETUP MY TERMINAL SO THAT IS IN POWER SAVING MODE A Select the grey menu key located on right hand side navigate to and select Utility menu navigate to and select Power Save Refer section 7 7 Power Save TROUBLESHOOTING Q HAVE TROUBLE WITH MY TERMINAL WHO DO CALL A Please call the Merchant Helpdesk on 1800 700 226 and select option 2 There is a trained technical support team on hand to assist you with any queries you may have around this transition and your new terminal BOQ VX675 MERCHANT OPERATING GUIDE 72 GENERAL Q NEED TO CHANGE MY ADDRESS HOW DO NOTIFY BOQ OF THIS CHANGE A The Change of Address Request form along with all other Merchant related forms is located on the corporate website BOQ website gt Business banking gt Payments and Merchants gt Merchant Forms or alternatively you can contact your local BOQ branch to organise the completion of forms Q HOw DO INCREASE MY TERMINAL LIMIT PERMANENTLY A The Change Purchase Refund Terminal Limit Request form along with all other Merchant related forms is located on the corporate website BOQ web site gt Business banking gt Payments and Merchants gt Merchant Forms or alternatively you can contact your local BOQ branch to organ
22. To turn on Power Save always This will automatically adjust the contrast on the terminal instantly when the terminal is in an idle state 63 a Opoint Inactivity time New 60 7 6 RESTART TERMINAL The steps to restart the terminal are as follows 1 9 point al 10 38 Tuesday 24 June 2014 Your own personal bank Menu 2 Setup 3 Functions Up Down 2 Utility Up Down 3 RESTART TERMINAL v EB BOQ VX675 MERCHANT OPERATING GUIDE For option 2 nactive enter the Inactivity time in seconds and press ENTEH This is the time before the screen automatically dims in idle state From the main screen select Menu key on right hand side r Page down twice Navigate to the menu item using the scroll key then push the select button or ENTER Enter the number shown on the display screen by using the keypad Page down twice and Navigate to the menu item using the scroll key then push the select button or or Enter the number shown on the display screen by using the keypad Press ENTER YES to print Restart Terminal Press CANCEL for NO and this will stop the Restart Terminal 64 8 Multi Merchant Facility The Multi Merchant function will allow up to 8 merchants to accept payments using the same terminal If the terminal is configured to support multiple merchants this means you can switc
23. of payment e g Cash Advise customer to retry PIN entry or request other means of payment e g Cash Request other means of payment e g Cash Request other means of payment e g Cash Request other means of payment e g Cash Request other means of payment e g Cash The terminal should attempt EFB or request other means of payment e g Cash 1 Ensure that the power cable is securely connected to the terminal Power on the terminal Retry the transaction BOQ VX675 MERCHANT OPERATING GUIDE Power off the terminal for 10 seconds 67 Terminal not reading cards Paper Printing Faults BOQ 675 MERCHANT OPERATING GUIDE Call Merchant Helpdesk if the problem persists Re insert swipe the card as per instructions in Section 4 If there is still no response from the card reader power off the terminal for 10 seconds Power on the terminal Attempt transaction again Call Merchant Helpdesk if the problem persists Remove the paper roll from the printer to ensure that there is no paper caught If the existing paper roll is damaged in any way then replace this with a new roll If the problem continues power off the terminal for 10 seconds Power on the terminal Call Merchant Helpdesk if the problem persists 68 10 General Questions Answers POWERING ON YOUR TERMINAL Q A Q A We strongly recommend that the terminal is powered on at all times each night the terminal HOW DO
24. screen by using the keypad Key in the Pre Auth amount i e 500 5 00 If a correction is required press the CLEAR key to remove the last number entered or the CANCEL key to return to the main screen Press the accept amount and continue 36 4 Insert swipe tap the customer s card See Section 4 Card Presentation Procedures Total Amount NOTE Contactless operation is not permitted AUD 200 for this type of transaction Insert S wipe card 5 point The screen will show PIN or ENTER Total Amount Enter Personal Identification Number PIN or 200 Press for signature NOTE PIN can be bypassed for certain card Enter PIN types i e International by leaving the PIN blank and pressing ENTER The card E type will determine if a signature is allowed and if so the screen will be presented 6 The terminal will connect to the bank and begin Please wait processing the Pre Auth 7 point If a chip card was inserted and is yet to be removed this prompt will appear Remove the card at this prompt The terminal will beep as a reminder if the card is not removed Remove 8 9 point The terminal will now begin printing the receipt and display the transaction result Approved BOQ VX675 MERCHANT OPERATING GUIDE 37 9 point e Declined Reason Printing 9 9 point Print Customer Receipt 10 noint Yes ES
25. 23 TIME 18FEB14 14 23 STAN amp Account Type TRAN 000006 SAVINGS TRAN 000006 SAVINGS Card amp Mode of Entry MasterCard MasterCard Truncated card number 1234 e ipm 1234 TXN Type descriptor CASH AUD5 00 CASH AUD5 00 currency type amount Total descriptor currency type TOTAL AUD5 00 TOTAL AUD5 00 amount Response Code and associated text 000 APPROVED 000 APPROVED Merchant Helpdesk Phone 1800700226 1800700226 Note Before completing the transaction check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 9 1 Transaction Response Codes BOQ VX675 MERCHANT OPERATING GUIDE 27 5 5 PROCESSING A REFUND Opoint al 10 38 Tuesday 24 June 2014 Your own personal bank Menu point 1 Cash Out 3 MOTO 4 Pre Auth Up Down 2 9 point all Refund Amount AUD Accept amount E 2 P ul MERCHANT Enter password 3 oo Total Amount AUD Insert Swipe BOQ 675 MERCHANT OPERATING GUIDE From the main screen select Menu key located on right hand side of terminal m r Navigate to the menu item the scroll key then push the select button or Enter the number shown on the display screen by using the keypad Key the Refund am
26. E Internal battery power level displayed when terminal is not connected to mains power Battery This symbol will display beside the battery strength indicator when the Charging terminal is plugged into mains power charging 2 5 POWER SUPPLY The terminal can run on mains power as well as on battery power The battery has a safety circuit to protect the Li ion cells from over charging and over discharging If the battery is over discharged the safety circuit shuts down the battery The battery must then be recharged to restore operation After unpacking your VX 675 terminal connect the power pack to the unit for 6 hours or until the battery is fully charged Each VX 675 terminal comes with power supply VPN PWR265 001 04 A used to connect the terminal directly to a power outlet and to charge the battery The VX 675 unit comes with a universal input power pack capable of operating from voltages of 100 V to 240 V AC The terminal can also be charged using a docking station Please contact BOQ Merchant Helpdesk to discuss if you wish to purchase a docking station Instructions 1 Insert the micro USB plug into the micro USB Universal Serial Bus port of the VX 675 as shown in the figure below 2 Plug the AC power pack into a wall outlet or powered surge protector CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified Before troubleshooting ensure that the po
27. EF From the main screen select menu key located 10 38 on right hand side of terminal Tuesday 24 June 2014 17 Er b Your own personal bank Menu 9 point 1 Cash Out Navigate to the menu item 5 the scroll key then push the select button or mela Enter the number shown on the display screen by 3 MOTO using the keypad 4 Pre Auth Up Down point Key the Cash Out amount i e 500 5 00 Cash Out Amount 500 AUD Accept amount E Total Amount AUD 500 Insert S wipe card Select Account If a correction is required press the CLEAR GE key to remove the last number entered or the CANCEL 8 key to return to the main screen Press the ENTER Dey to accept amount and continue Insert or swipe the customer s card See Section 4 Card Presentation Procedures NOTE Contactless operation is not permitted when Cash Out transaction is being processed Navigate to the account required by using the scroll key then push the select button or 2 Savings Enter the number shown on the display screen by using the keypad NOTE Cash Out is only available on cheque and savings accounts Up Down BOQ VX675 MERCHANT OPERATING GUIDE 24 Opoint Total Amount AUD Enter PIN 9 point Please wait 7 Opoint Remove Card v Approved 9 point 9 point Declined Reason Printing BOQ VX675 MERCHANT OPERATING GUIDE
28. ERCHANT NAME MERCHANT ADDRESS 1234 MERCH SUBURB 32129999 MERCH PHONE AUSTRALIA TSP 1001XXXXXXXX TIME 18FEB14 14 23 ITEMS ORDERED 10 ROLLS THIS ORDER WILL BE DELIVERED TO THE ADDRESS ABOVE PLEASE ALLOW UP TO SIX WORKING DAYS FOR RECEIPT OF ORDER 7 1 3 HELPDESK ORDER If you require an urgent stationery order you can telephone the Merchant Helpdesk to have a satchel delivery e Telephone 1800 700 226 Option 1 e Advise Operator what order is required Helpdesk operator will give a reference number for your order 7 2 LOAD PARAMETERS In order to keep the terminal s software up to date the terminal will automatically download any updates on a regular basis It is important to allow the download to be completed so that the terminal will always be running the latest software and configuration Generally this download is scheduled to occur overnight and will take approximately one to two minutes however on occasions this can be up to 10 to 15 minutes To allow this download to occur the terminal will need to remain powered on If your terminal is unable to connect to perform the download at its scheduled time it will re try at a later stage The steps to trigger a parameter download manually are as follows BOQ VX675 MERCHANT OPERATING GUIDE 5 1 Ub al 10 38 Tuesday 24 June 2014 e Your own personal bank Menu O point 1 Settlement 2 Reprint Receipt 3 Load Parameters 4 Stationery Ord
29. IPT 23 5 4 PROCESSING A CASH 24 5 4 1 CASH OUT TRANSACTION RECEIPT 27 9 9 FHOGCESSING REFUND ctos ore R 28 551 REFUND TRANSACTION RECEIPT 31 9 6 PROCESSING A MAIL ORDER TELEPHONE ORDER MOTO 32 5 6 1 MAIL ORDER TELEPHONE ORDER TRANSACTION RECEIPT 35 PROCESSING A eese 36 5 7 1 PRE AUTHORISATION TRANSACTION 39 9 8 PROCESSING PRE AUTHORISATION 40 5 8 PRE AUTHORISATION COMPLETION TRANSACTION RECEIPT 43 9 9 PROCESSING PRE AUTHORISATION 44 5 9 1 PRE AUTHORISATION CANCELLATION TRANSACTION RECEIPT 46 5 10 CANCELLING A 46 9 11 ELECTRONIC FALLBACK 47 5 12 ELECTRONIC FALLBACK PROCESS 47 FLOUR IMI 47 6 SETTLEMENT AND 48 6 1 CLOSE BATCH SETTLEMENT 48 6 2 CLOSE BATCH SETTLEMENT 2 48 6 3 CLOSE BATCH SETTLEMENT
30. ISBANE 4000 0732129999 BOQ AUSTRALIA MID 00000XXXXXXXXX TSP 1001XXXXXXXX TIME 18FEB14 14 23 TRAN 000006 SAVINGS MasterCard S 1234 AUTH 775778 PRE AUTH ID 012345678 PCOMP AUD25 00 TOTAL AUD25 00 000 APPROVED 1800700226 CUSTOMER COPY Note Before completing the transaction check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 9 1 Transaction Response Codes BOQ 675 MERCHANT OPERATING GUIDE 43 5 9 PROCESSING PRE AUTHORISATION CANCELLATION 1 al 10 38 Tuesday 24 June 2014 amp Your own personal bank Menu O point 1 Cash Out 2 Refund 3 MOTO Up Down 2 Pre Auth 1 Pre Auth 2 Completion Up Down 3 point al Enter Pre Auth ID 4 RETRIEVING INFORMA TION Please Wait From the main screen select the menu key located on the right hand side p r Navigate to the menu item using the scroll key or ENTERED Enter the number shown on the display screen by using the keypad then push the select button Navigate to the menu item using the scroll key or Enter the number shown on the display screen by using the keypad then push the select button Enter the Pre Auth ID and press ENTER Please refer to section 5 7 1 Pre Autho
31. Merchant Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA MID 0000000033773607 TSP 100100000501 1 TIME 18FEB14 14 23 TRAN 000006 SAVINGS MasterCard S GARD 1234 PREAUTH ID 012345678 PREAUTH AUD5 00 TOTAL AUD5 00 000 APPROVED Pre Authorisation Receipt Customer Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA MID 0000000033773607 TSP 100100000501 1 TIME 18FEB14 14 23 TRAN 000006 SAVINGS MasterCard S scere 1234 AUTH PREAUTH ID 012345678 PREAUTH AUD5 00 TOTAL AUD5 00 000 APPROVED 1800700226 CUSTOMER COPY Note Before completing the transaction check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 9 1 Transaction Response Codes BOQ VX675 MERCHANT OPERATING GUIDE 39 5 8 PROCESSING PRE AUTHORISATION COMPLETION The Pre Authorisation Completion process looks up the original pre authorisation record confirms the transaction value and puts the preauthorisation payment through as a transaction Card Issuer determines the number of days the cardholder s funds remain hold As a guide the funds may be held between 4 and 10 days for Australian banks but may be longer for overseas banks
32. OTE If a particular function does not appear on your menu then this means that it has not been enabled on your terminal Please contact the Merchant Help Desk to discuss your requirements in detail To choose a terminal function 1 To access the terminal menu press the far right key US positioned below the main display screen 2 Navigate to the menu item using the scroll key then push the select button or ENTER Or 3 Enter the number shown on the display screen by using the keypad 4 Card Presentation Procedures 4 1 INSERTING A CHIP CARD The VX675 terminal supports credit or debit card transactions The chip card reader is located at the bottom of the terminal below the keypad Instructions 1 Position the chip card with the chip facing upward and towards the terminal 2 Insert the chip card into the chip card reader slot in a smooth continual motion until it seats firmly 3 card should remain inserted in the terminal until the transaction is complete and the terminal prompts to remove it 4 there is an error with reading the chip on the card the terminal may prompt you to swipe the card CAUTION Do not remove the chip card in the card reader until the transaction is complete Premature card removal will invalidate the transaction 4 2 SWIPING A MAGNETIC STRIPE CARD The magnetic stripe reader is located on the right hand side of the terminal Instructions 1 Position a magnetic stripe card with th
33. SAVINGS MasterCard 5 1234 AUTH PRE AUTH ID 012345678 PREAUTH AUD5 00 TOTAL AUD5 00 000 APPROVED CANCELLED CANCELLED TRANS 1800700226 Pre Authorisation Cancellation Customer Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA CANCELLED TRANS MID 00000 TSP 1001 XXXXXXXX TIME 18FEB14 14 23 TRAN 000006 SAVINGS MasterCard S 1234 AUTH PRE AUTH ID 012345678 PREAUTH AUD5 00 TOTAL AUD5 00 000 APPROVED CANCELLED CANCELLED TRANS 1800700226 CUSTOMER COPY Note Before completing the transaction check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 9 1 Transaction Response Codes 5 10 CANCELLING A TRANSACTION DURING A TRANSACTION A transaction can be cancelled at any stage before the cardholder confirms the purchase To cancel a transaction during processing press the CANCEL key 2 BOQ VX675 MERCHANT OPERATING GUIDE 46 5 11 ELECTRONIC FALLBACK PROCEDURE The Electronic Fallback EFB function is available on your EFTPOS Terminal EFB is the ability to continue processing transactions through your terminal when communication to the BOQ host system has been lost or the cardholder s card issuer i
34. UR TIP CASH REF TOT Diners PUR TIP CASH REF TOT JCB PUR TIP CASH HEF TOT TOTALS PUR TIP CASH REF BOQ 675 MERCHANT OPERATING GUIDE 21 6 5 SUB TOTALS The following Sub Total Report be run from the terminal at multiple times per day for reporting purposes 1 al 10 38 Tuesday 24 June 2014 amp Your own personal bank Menu noint 2 Reprint Receipt 3 Load Parameters 4 Stationery Order Up Down 2 Settlement 1 Close Batch 2 Subtotals 3 Pending All 4 S amp F Totals Up Down 3 Subtotals PURCHASE 1 00 CASHOUT 2 00 REFUND 1 00 SURCHARGE 1 00 TOTAL 5 00 Press ENTER Key 4 PRINT TOTALS From the main screen select Menu key located on right hand side EE Page down and navigate to the menu item using the scroll key then push the select button Enter the number shown on the display screen by using the keypad Navigate to the Menu item using the scroll key then push the select button or ENTERED or Enter the number shown on the display screen by using the keypad The terminal will then display the subtotals on screen Press ENTER continue NOTE Surcharge will only be displayed if it has been activated on your terminal Press ENTER YES to print Sub Totals Press CANCEL NO to avoid printing a Sub Totals 22 Printing BOQ VX675
35. VALID CARD INVALID ACCOUNT CONTACT ISSUER INCORRECT PIN LIMIT EXCEEDED CONTACT ISSUER PIN TRIES EXCEEDED INVALID TRANSACTION ISSUER UNAVAILABLE HARDWARE FAULTS No response from the terminal The transaction has been approved and finalised The cardholder s bank has not allowed the transaction The cardholder s card has expired The cardholder has exceeded the number of allowable PIN tries The cardholder s bank has not allowed the transaction The cardholder s card is not accepted for the transaction This card does not have a the account selected loaded against it The cardholder s bank has not allowed the transaction and requires the cardholder to contact them The customer has entered an incorrect PIN number The cardholder s card has exceeded its transaction limit The cardholder s bank has not allowed the transaction and requires the cardholder to contact them The cardholder has exceeded the number of allowable PIN tries Transaction requested is not allowed for this terminal or this card The cardholder s bank is unable to be contacted to authorise the transaction No action required Request other means of payment e g Cash Request other means of payment e g Cash Request other means of payment e g Cash Request other means of payment e g Cash Request other means of payment e g Cash Ask the customer to select another account Request other means
36. asterCard CAR Danaa 1234 RID A000000003 PIX 1001 TVR 0080040000 TSI F800 AUTH 518382 PURCHASE AUD45 00 TOTAL AUD45 00 000 APPROVED 1800700226 DUPLICATE RECEIPT BOQ VX675 MERCHANT OPERATING GUIDE 62 7 5 POWER SAVE The Power Save feature allows you to control the time before the screen dims due to inactivity on the terminal This feature is typically used to conserve battery for portable devices 10 38 Tuesday 24 June 2014 Your own personal bank Menu 9 point 1 Utility 2 Setup 3 Functions Up Down 2 Utility 1 Dialup Settings 2 TMS Settings 3 Menu Settings Up Down 3 Power Save 2 Inactive 3 Always BOQ VX675 MERCHANT OPERATING GUIDE From the main screen select Menu key on right hand side A g Page down twice navigate to the menu item using the scroll key then push the select or ENTER or Enter the number shown on the display screen by using the keypad button Page down navigate to the menu item using the scroll key then push the select button or ENTERED or Enter the number shown on the display screen by using the keypad Navigate to the menu item using the scroll key then push the select button or Enter the number shown on the display screen by using the keypad 1 None To turn off Power Save select 2 Inactive To turn on Power Save and enter an inactivity time select 3 Always
37. ated text Merchant Helpdesk Number Customer receipt copy text Approved Purchase with Cashback Receipt Merchant Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA MID TSP 1001 XXXXXXXX TIME 18FEB14 14 23 TRAN 000006 SAVINGS MasterCard PURCHASE AUD5 00 CASH AUD15 00 TOTAL AUD20 00 000 APPROVED 1800700226 Approved Purchase with Cashback Receipt Customer Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA MID TSP 1001 XXXXXXXX TIME 18FEB14 14 23 TRAN 000006 SAVINGS MasterCard PURCHASE AUD5 00 CASH AUD15 00 TOTAL AUD20 00 000 APPROVED 1800700226 CUSTOMER COPY Note Before completing the transaction check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 9 1 Transaction Response Codes BOQ VX675 MERCHANT OPERATING GUIDE 19 5 3 PROCESSING A PURCHASE WITH The Tip Amount screen will only display if the tipping feature has been enabled You may enable or disable the tipping feature by contacting the Merchant Helpdesk 1 10 38 Tuesday 24 June 2014 Your own personal bank Menu 2 point al Amount AUD 1500 Accept amount 3 point ED ai Total Amount
38. ating ina Same Day settlement mode funds for transactions processed before settlement cut off will automatically be posted to your account on that day regardless of whether a Close Batch is performed The terminal will synchronise itself and complete a Close Batch immediately after the first approved transaction is performed on the following day This is for the previous day s value for when the terminal was turned off Any transactions performed on the current day will settle normally in a same day settlement situation Q MY SETTLEMENT RECEIPT DOES NOT MATCH WHAT HAS BEEN FUNDED INTO MY ACCOUNT A This will only occur on very rare occasions If a Close Batch Communications Error has occurred when the Close Batch process has been performed some Contactless payWave PayPass transactions may not be received into the current day s settlement These funds will be received in the following day s settlement STATIONERY ORDERING Q HOW ORDER EFTPOS ROLLS A There are 2 methods of ordering stationery Terminal Order Select the grey menu key located on right hand side and navigate to Stationery Order enter Merchant password and place order as follows 1 10 rolls 2 20 rolls 3 50 rolls Confirm order Yes No keep printout handy or Telephone 1800 700 226 select option 1 and place order with Helpdesk Operator Refer to section 7 1 Stationery Ordering REPRINT RECEIPT Q How RE PRINT A TRANSACTION RECEIPT A
39. be declined BOQ VX675 MERCHANT OPERATING GUIDE 4 2 Getting Started 2 1 VX675 EFTPOS TERMINAL The VX675 EFTPOS Mobile terminal is a complete unit 2 2 TERMINAL FEATURES TERMINAL DISPLAY il C TELEPHONE STYLE KEYPAD Em C D 2 3 KEYPAD FEATURES Clear Back Cancel dE Scroll Function Key amp Select button Menu amp up down keys INTERNAL THERMAL PRINTER MAGNETIC CARD READER This button on the terminal keypad is used to accept data entry or proceed with a function This button is also used to power on the terminal when held down for a period of time This button on the terminal keypad is used for clearing entered data or moving back to the previous screen This button on the terminal keypad is used to cancel the current function and return to the previous screen This button is also used to power off the terminal when not connected to power source when held down for a period of time The Scroll function key allows the user to move up and down through the menu whereas the Select button allows you to select the terminal function The Menu key is located on the right hand side and can be used for navigation down through the different terminal functions Left hand side used to navigate up through the different terminal menu functions BOQ VX675 MERCHANT OPERATING GUIDE 2 4 TERMINAL DISPLAY GPRS ull Number of bars indicates strength of the GPRS signal
40. busus using the keypad NOTE The accounts offered on this screen are not dynamic and will display all card types even if Hp pawn they are not enabled on the card 6 point The cardholder can now enter their Personal Identification Number PIN refer to Screen 1 Total Amount Once entry is complete the cardholder can press ENTER AUD 4500 Enter PIN Screen 1 BOQ VX675 MERCHANT OPERATING GUIDE 12 Total Amount 45 00 AUD PIN or Enter Signature E Screen 2 7 9 point Please wait 8 9 point C Remove Card point v Approved 9 point Declined Reason Printing BOQ VX675 MERCHANT OPERATING GUIDE In some instances you may get the option of PIN or ENTER refer to Screen 2 NOTE PIN can be bypassed for certain card types i e International by leaving the PIN blank and pressing the ENTER The card type will determine if a signature is allowed and if so the screen will be presented The terminal will connect to the bank and begin processing the purchase If a chip card was inserted and is yet to be removed this prompt will appear Remove the card at this prompt The terminal will beep as a reminder if the card is not removed The terminal will now begin printing the receipt and display the transaction result 13 10 Print Customer Receipt Opoint Yes E 11 Signature required
41. e keypad The terminal will connect to the bank and begin settlement The terminal will display Close Batch Successful 49 5 Opoint The terminal will now print the Close Batch Report CJ Printing Important Points to Remember f a Close Batch Settlement is not performed during the day all online transactions will automatically be processed when the acquirer completes the daily cut off A Batch cannot be closed twice on the same physical day and even if this is run you will receive a message saying Already Settled Today Press Enter Key f terminal is offline or turned off at the time of Auto Close Batch the terminal will ask the Merchant to perform a Close Batch procedure next time the terminal is powered on BOQ VX675 MERCHANT OPERATING GUIDE 50 6 4 CLOSE BATCH REPORT The report for a standard Close Batch Settlement is as follows Acquirer Name Merchant Name Merchant Address Suburb and Postcode Country Merchant Phone number Report Name Terminal Service Provider ID Merchant Number ID Settlement Date Time Debit Total Visa Total MasterCard Total AMEX Total Diners Total JCB Total Totals BOQ ABC Company LTD 123 Abc Street Brisbane QLD 4000 Australia 07 3254 9000 CLOSE BATCH TSP 1001 XXXXXXXX MID XXXXXXXXX TIME 11JUN14 15 44 Debit PUR 0 00 TIP CASH REF TOT Visa PUR TIP CASH REF TOT MasterCard PUR TIP CASH REF TOT Amex P
42. e stripe in the card reader facing inward toward the keypad BOQ VX675 MERCHANT OPERATING GUIDE 10 2 ensure a proper read of the magnetic stripe card the merchant should insert the magnetic stripe card from the top of the unit 3 Swipe the card smoothly through the magnetic card reader 4 there is no response from the terminal or CARD ERROR message is displayed swipe the card again You may be required to swipe faster or slower 5 If you swipe a chip card the terminal will prompt you to insert the card once you have entered in the transaction amount 4 3 CONTACTLESS CARD TRANSACTIONS Contactless card transactions can be processed on the VX675 terminal The contactless card reader is located behind the display screen Instructions 1 Firstly enter in the transaction amount and enter through until you get to the Tap Insert or Swipe Card screen 2 Position the contactless card above the terminal screen the reader is mounted behind the display screen 3 Await the confirmation beeps before removing the card also the screen status LEDs will indicate the progress of the read 4 The display screen will say Please Wait 5 Transaction Processing 5 1 PROCESSING A PURCHASE point 10 38 Tuesday 24 June 2014 Your own personal bank Menu BOQ VX675 MERCHANT OPERATING GUIDE There are two methods for initiating a purchase on the VX675 EFTPOS terminal either or
43. ection 4 Card Presentation Procedures Note Contactless operation is not permitted when Cashback is part of the transaction 16 Select Account 1 Cheque 2 Savings 3 Credit Up Total Amount AUD Down 20 00 Enter PIN Please wait C Remove Card v Approved BOQ VX675 MERCHANT OPERATING GUIDE Navigate to the account required by using the scroll key ENTER Enter the number shown on the display screen by using the keypad then push the select button or NOTE The accounts offered on this screen are not dynamic and will display all card types even if they are not enabled on the card The cardholder can now enter their Personal Identification Number PIN Once entry is complete the cardholder can press ENTEH 6 NOTE PIN can be bypassed for certain card types i e International by leaving the PIN blank and pressing the ENTER key The card type will determine if a signature is allowed and if so the screen will be presented The terminal will connect to the bank and begin processing the purchase If a chip card was inserted and is yet to be removed this prompt will appear Remove the card at this prompt The terminal will beep as a reminder if the card is not removed The terminal will now begin printing the receipt and display the transaction result 17 e Decli
44. ed leading edge of the new roll of paper or remove the protective strip Unwind the paper roll past any glue residue 5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted 6 Drop the paper roll into the printer tray and pull paper up past the glue residue on the paper roll 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut allowing a small amount of paper past the glue residue to extend outside the printer door BOQ VX675 MERCHANT OPERATING GUIDE 7 8 Tear the paper off against the serrated metal strip in the printer 3 Power Up 3 1 POWER ON 1 Ensure the power cord is attached or battery is charged and hold down the ENTER key for 4 seconds until you hear a beep 2 The screen will light up and a welcome screen will appear 3 The application will go through multiple verification and initialization steps before it s ready for use PPL INITIALISING INFTTAL ISINIG CONTACTLESS 4 If the terminal has been turned off or has not been used for an extended period of time it may perform a forced parameter download during start up PARAMETER DOWNLOAD PLEASE WAIT PRESS X TO CANCEL Do not switch off the terminal during the download process BOQ VX675 MERCHANT OPERATING GUIDE 5 Once the parameter download has completed successfully you will be notified on screen PARAMETER DOWNLOAD SUCCESSFUL 6 point gt a The terminal
45. er Up Down 2 PARAMETER DOWNLOAD PLEASE WAI 3 PARAMETER DOWNLOAD PLEASE WAIT PRESS X TO CANCEL 4 PARAMETER DOWNLOAD SUCCESSFUL BOQ VX675 MERCHANT OPERATING GUIDE From the main screen select Menu key on right hand side PE Page down navigate to the menu item using Or the scroll key then push the select button Enter the number shown on the display screen by using the keypad The terminal will connect to the Terminal Management System to begin the download The progress of the download will be displayed Upon the successful completion of the download the terminal will display this screen 58 PARAMETER DOWNLOAD FAILED Press ENTER Key 7 3 MERCHANT PASSWORD Upon the unsuccessful completion of the download the terminal will display this screen Please retry Load Parameters again and if still failing contact the Merchant Helpdesk The terminal is programmed with a merchant password which is required for refunds and other terminal functions This password is a security measure to ensure only certain authorised personnel can access this functionality from the terminal If you know the merchant password it can be changed via the terminal at any time If you have forgotten the password contact should be made with the Merchant Helpdesk Option 3 to arrange for it to be reset The steps to change the Merchant Password from the terminal are as foll
46. erchant to follow the below procedure for manual settlement on the terminal 9 point Ub al 10 38 Tuesday 24 June 2014 Your own personal bank Menu 9 point 2 Reprint Receipt 3 Load Parameters 4 Stationery Order Up Down Select Merchant 1 Merchant 1 2 Merchant 2 3 Merchant 3 4 Merchant 4 Up Down Settlement 1 Close Batch 2 Subtotals 3 Pending All 4 S amp F Totals Up Down From the main screen select Menu key on right hand side e down navigate to the menu item using scroll key then push the select button or or Enter the number shown on the display screen by using the keypad Navigate to the menu item B the scroll key then push the select button or ENTERED or Enter the number shown on the display screen by using the keypad Navigate to the menu item using the scroll key then push the select button or or Enter the number shown on the display screen by using the keypad Refer to section 6 1 Close Batch Settlement Overview 9 Troubleshooting 9 1 TRANSACTION RESPONSE CODES If you require any assistance with the below response code please contact the Merchant Helpdesk BOQ VX675 MERCHANT OPERATING GUIDE 66 000 100 101 106 107 111 114 116 117 123 200 206 902 907 9 2 TRANSACTION APPROVED DO NOT HONOUR EXPIRED CARD PIN TRIES EXCEEDED CONTACT ISSUER IN
47. ering stationery via your terminal 1 point BER From the main screen select Menu key on right 10 38 hand side Tuesday 24 June 2014 r Your own personal bank Menu Opoint Page down and navigate to the menu item using the scroll key then push the select button 1 Settlement ENTERO 2 Reprint Receipt Enter the number shown on the display screen by 3 Load Parameters using the keypad Up Down 2 point Enter the Merchant Password and press ENTER MERCHANT Enter password 52 BOQ 675 MERCHANT OPERATING GUIDE 22 QUANTITY OF ROLLS 2 20 3 50 Up Down CONFIRM ORDER 10 ROLLS Yes E Opoint Please wait STATIONERY ORDER SUCCESSFUL Opoint Printing BOQ VX675 MERCHANT OPERATING GUIDE Navigate to the menu item using the scroll key then push the select button A or ENTERED or Enter the number shown on the display screen by using the keypad e g 1 pack 10 rolls The order selected will then be displayed on the confirmation screen Press ENTER 2 for the order to be placed The terminal will display Stationery Order Please wait The terminal will display Stationery Order Successful The terminal will now print the Stationery Order Receipt 56 8 The terminal will display Order Complete ORDER COMPLETE 7 1 2 STATIONERY ORDER RECEIPT The standard Stationery Order receipt is as follows Stationery Order Receipt BOQ M
48. h between multiple merchants on the same terminal 8 1 MULTI MERCHANT PURCHASE process a multi merchant purchase transaction follow the steps below 1 point EG From the main screen select Menu key on right 1038 hand side Tuesday 24 June 2014 r Your own personal bank Menu 2 9 point Navigate to the menu item the scroll key 1 Purchase then push the select button or or Enter the number shown the display screen by 3 Cash Out using the keypad 4 Refund 3 Navigate to the menu item using the scroll key Select Merchant x then push the select button or ENTEH 2 Merchant 2 Enter the number shown on the display screen by 3 Merchant 3 using the keypad 4 Merchant 4 Up Down 4 point GER ai Key in the Purchase amount i e 500 5 00 Purchase Amount If a correction is required press the CLEAR to remove the last number entered or the CANCEL 8 key to return to the main screen AUD Press the ENTER accept amount and continue Accept amount E Refer to section 5 1 Processing a Purchase to continue with transaction 8 2 MuLTI MERCHANT SETTLEMENT There are two types of settlement BOQ VX675 MERCHANT OPERATING GUIDE 65 1 Auto Close Batch will occur from terminal automatically at AEST This method of settlement is always the best option for the majority of Merchants 2 Manual Close Batch requires M
49. hback AUD 15 00 Leave empty to Skip E 4 Total Amount AUD 2000 Insert Swipe 4 BOQ VX675 MERCHANT OPERATING GUIDE There are two methods for initiating a purchase on the VX675 EFTPOS terminal either e Amount Entry Method Press a number key on the terminal key pad to begin amount entry The amount is entered without the decimal point The terminal will update its display with the amount entered This is the only method that allows your customers to perform a contactless transaction or e Card Presentment Method Swipe Insert the customer s card on the terminal and the terminal will update its display requesting the amount to be entered Proceed to Step 2 Contactless taps will not be accepted by the terminal from main screen Key in the purchase amount i e 500 5 00 If a correction is required press the CLEAR to remove the number s entered or the red CANCEL 8 key to return to the main screen Press the ENTER accept amount and continue Key in a cashback cash out amount 1500 15 00 and press ENTER 2 The Cashback amount be left at 0 00 by just pressing ENTER Note Cashback is only available on cheque and savings accounts Note The Tipping screen will not be displayed if you initiate the cashback function If the purchase was not initiated by Insert Swipe of a card this screen will be displayed Insert or swipe the customer s card See S
50. he merchant If required the Merchant can change their auto Close Batch Settlement time by contacting the Help Desk This method of settlement is always the best option for the majority of Merchants All Merchants by default are set to close batch at 6pm Please contact the Merchant Helpdesk if a change is required for this option 63 CLOSE BATCH SETTLEMENT MANUAL Merchant has the option to perform a Close Batch Settlement anytime through out the day prior to or after the Acquirer cut off This function allows you to manually settle for the current trading day by following the procedure below BOQ VX675 MERCHANT OPERATING GUIDE 48 6 3 1 l 10 38 Tuesday 24 June 2014 Your own personal bank Menu noint 2 Reprint Receipt 3 Load Parameters 4 Stationery Order Up Down Settlement 1 Close Batch 2 Subtotals 3 Pending All 4 S amp F Totals Up Down Please wait CLOSE BATCH SUCCESSFUL wv CLOSE BATCH SETTLEMENT MANUAL PROCEDURE From the main screen select Menu key located on the right hand side r Page down and navigate to the menu item using the scroll key then push the select button or ENTER Or Enter the number shown on the display screen by using the keypad Navigate to the menu item using the scroll key then push the select button or ENTERED or Enter the number shown on the display screen by using th
51. ise the completion of forms BOQ 675 MERCHANT OPERATING GUIDE 73 1200 55 72 72 DOQ COW aU
52. ned Reason Printing 10 Opoint Print Customer Receipt 11 Signature required 12 Signature 13 Signature Approved Signature Declined Printing BOQ VX675 MERCHANT OPERATING GUIDE Press ENTER YES to print a customer copy Press CANCEL for NO to avoid printing a customer copy If a signature is required remove the card from the terminal and have the customer sign the receipt Check signature on receipt against customer s card and select either option below Press ENTEH qe YES to confirm customer s signature is correct Press CANCEL d for NO due to incorrect signature If the signature is approved or declined the following screens will be displayed 18 0 14 point Press ENTER Dio YES to print a customer Press CANCEL for NO to avoid printing a customer copy Print Customer Receipt EJ No Yes E 5 2 1 PURCHASE WITH CASHBACK TRANSACTION RECEIPT The receipt for a standard Purchase with Cashback transaction is as follows Field Explanation Acquirer Name Merchant Name Merchant Address Suburb and Postcode Merchant Phone Advertising Text Country Merchant ID TSP ID Local terminal Date amp Time STAN amp Account Type Card amp Mode of Entry Truncated card number TXN Type descriptor currency type amount Total descriptor currency type amount Response Code and associ
53. ntry AUSTRALIA AUSTRALIA Merchant ID MID 00000XXXXXXXXX MID 00000XXXXXXXXX TSP ID TSP 1001XXXXXXXX TSP 1001XXXXXXXX Local terminal Date amp Time TIME 18FEB14 14 28 TIME 18FEB14 14 23 STAN amp Account Type TRAN 000006 CHEQUE TRAN 000006 CHEQUE Card amp Mode of Entry MasterCard MasterCard Truncated card number CARD 1234 1234 RID from chip RID A000000003 RID A000000003 PIX from chip card PIX 1001 PIX 1001 TVR from EMV processing TVR 0080040000 TVR 0080040000 TSI from EMV processing TSI F800 TSI F800 Auth Code returned from Issuer AUTH 518382 AUTH 518382 TXN Type descriptor PURCHASE AUD15 00 PURCHASE AUD15 00 currency type amount TIP AUDS5 00 AUD5 00 Total descriptor currency type TOTAL AUD20 00 TOTAL AUD20 00 amount Response Code and associated text 000 APPROVED 000 APPROVED Merchant Helpdesk Phone 1800700226 1800700226 Customer receipt copy text COPY Note Before completing the transaction check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 9 1 Transaction Response Codes BOQ VX675 MERCHANT OPERATING GUIDE 23 5 4 PROCESSING CASH OUT The Cash Out function will appear in the menu but may need to be enabled by contacting the Merchant Helpdesk if this is a required function point
54. od 9 point UP al 10 38 Tuesday 24 June 2014 Your own personal bank Menu O point 1 Settlement 2 Reprint Receipt 3 Load Parameters 4 Stationery Order Up Down BOQ VX675 MERCHANT OPERATING GUIDE REPRINT RECEIPT DUPLICATE for the last transaction within the same settlement From the main screen select Menu key on right hand side Page down Navigate to the menu item using the scroll key then push the select button or or Enter the number shown on the display screen by using the keypad 61 7 4 1 DUPLICATE TRANSACTION RECEIPT The receipt for a standard duplicate Purchase transaction is as follows Approved Purchase Receipt Field Explanation Acquirer Name Merchant Name Merchant Address Suburb and Postcode Merchant Phone Advertising Text Country Merchant ID TSP ID Local terminal Date amp Time STAN amp Account Type Card amp Mode of Entry Truncated card number RID from chip card PIX from chip card TVR from EMV processing TSI from EMV processing Auth Code returned from Issuer TXN Type descriptor currency type amount Total descriptor currency type amount Response Code and associated text Merchant Helpdesk Number Duplicate Copy text Duplicate Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA MID TSP 1001 XXXXXXXX TIME 18FEB14 14 23 TRAN 000006 CREDIT M
55. ount i e 500 5 00 If a correction is required press the CLEAR to remove the last number entered or the red CANCEL EJ key to return to the main screen Press the ENTER uL key to accept amount and continue The terminal will now prompt for the merchant password to be entered Key in the merchant password and press ENTER For information on Passwords refer to Section 7 3 Merchant Password Insert swipe or tap the customer s card See Section 4 Card Presentation Procedures The next screen will always default to the PIN or ENTER screen prior to processing the transaction 28 Select Account 2 Savings 3 Credit Up Total Amount AUD Enter PIN 9 point Please wait Opoint O point C Hernove Card v Approved Down BOQ VX675 MERCHANT OPERATING GUIDE Navigate to the account required by using the scroll key then push the select button or ENTER Enter the number shown on the display screen by using the keypad NOTE The accounts offered on this screen are not dynamic and will display all card types even if they are not enabled on the card The cardholder can now enter their Personal Identification Number PIN Once entry is complete the cardholder can press ENTEH NOTE PIN can be bypassed for certain card types i e International by leaving the PIN blank and pressing the ENTER The card type will determine if a signatu
56. ows 1 9 point mrp ul 10 38 Tuesday 24 June 2014 Your own personal bank Menu noint 1 Utility 3 Functions Up Down Setup 1 Merch Password 2 Terminal BOQ VX675 MERCHANT OPERATING GUIDE From the main screen select Menu key on right hand side r Page down twice navigate to the menu item using the scroll key then push the select button or ENTERA or Enter the number shown on the display screen by using the keypad Navigate to the menu item using the scroll key then push the select button or or Enter the number shown on the display screen by using the keypad 59 MERCH PASSWORD 1 Change Password 2 Reset Password Up Down ail OLD MERCHANT PASSWORD 28 9 point NEW MERCHANT PASSWORD ES 9 point Urb al CONFIRM NEW PASSWORD E PASSWORD CHANIGED Press ENTER Key BOQ VX675 MERCHANT OPERATING GUIDE Navigate to the menu item using the scroll key then push the select button A or or Enter the number shown on the display screen by using the keypad Key in the current 6 digit Merchant Password and press ENTER um Key in the new 6 digit merchant password and press ENTER Re key to confirm the new 6 digit merchant password and press ENTER um Once the Password has been changed successfully the result will be displayed 60 7 4 This function allows you to print a duplicate receipt peri
57. proved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 9 1 Transaction Response Codes BOQ VX675 MERCHANT OPERATING GUIDE 31 5 6 PROCESSING MAIL ORDER TELEPHONE ORDER MOTO Transactions initiated by mail or telephone are known as MOTO Mail Order or Telephone Order transactions This functionality is not automatically activated on your terminal Refer to Section 10 General Questions and Answers From the main screen select Menu key located Select Account 1 Telephone Order 2 Mail Order Up Down al MOTO Amount 00 AUD Accept amount ES 9 point al Enter Card Number BOQ VX675 MERCHANT OPERATING GUIDE 9 point 1038 on the right hand side Tuesday 24 June 2014 b Your own personal bank Menu E Navigate to the menu item using the scroll key point 7 then push the select button Or 1 Cash Out or 2 Refund Enter the number shown on the display screen by using the keypad 4 Pre Auth Up Down Navigate to the menu item using the scroll key then push the select button or or Enter the number shown on the display screen by using the keypad Key the purchase amount i e 500 5 00 If a correction is required press the CLEAR 0 to remove the last number entered or the CANCEL VS key to re
58. ransaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 9 1 Transaction Response Codes BOQ VX675 MERCHANT OPERATING GUIDE 23 5 7 PROCESSING PRE AUTHORISATION The Pre Authorisation transaction is only available to merchants who have satisfied the Bank s specific Terms and Conditions Please contact the Merchant Helpdesk to discuss your requirements Pre Authorisation is used to preserve a value amount on a cardholder s account The funds are not debited from the cardholder s account until final payment is processed NOTE A Pre Authorisation Completion must be performed to process the final payment see section 5 8 1 Opoint mp al 10 38 Tuesday 24 June 2014 b Your own personal bank Menu point 1 Cash Out 2 Refund 3 MOTO Up Down 2 Pre Auth 2 Completion 3 Cancellation Up Down 3 9 point wl Pre Auth Amount AUD 2500 Accept amount BOQ 675 MERCHANT OPERATING GUIDE From the main screen select the Menu key located on the right hand side e r Navigate to the menu item using the scroll key then push the select button or Enter the number shown on the display screen by using the keypad Navigate to the menu item B the scroll key or ENTER then push the select button or Enter the number shown on the display
59. rd at the beginning of a transaction and follow the terminal prompts or when asked to present the card during a transaction swipe the card in the terminal Note cards that have a chip on them cannot be swiped but must be inserted into the chip reader on the terminal Refer to section 4 2 Swiping a Magnetic Stripe Card and 4 1 Inserting a Chip Card CAN STILL PROCESS MAGNETIC STRIPE MAGSTRIPE CARD THROUGH MY TERMINAL Yes all cards that do not have an embedded chip will need to be swiped These cards are usually EFTPOS only cards If you have a chip card and you swipe the terminal will prompt you to Insert Card Refer to section 4 2 Swiping a Magnetic Stripe Card WHAT DOES CONTACTLESS CARD ACCEPTANCE MEAN Contactless Card Acceptance also known as Visa payWave or MasterCard PayPass is a payment feature on your terminal that provides a way for your customers to use their payWave PayPass chip cards more efficiently and is time saving for your business Note BOQ VX675 MERCHANT OPERATING GUIDE 69 this feature is only enabled for chip cards that also have Visa payWave MasterCard PayPass This tap and go function can be used on debit or credit cards Your customer can simply place their chip card on the terminal screen instead of inserting or swiping The completion of the transaction will be processed as usual Just follow the prompts on your terminal screen ARE THERE SET LIMITS FOR CONTACTLESS CARD ACCEPTANCE
60. re is allowed and if so the screen will be presented The terminal will connect to the bank and begin processing the refund If a chip card was inserted and is yet to be removed this prompt will appear Remove the card at this prompt The terminal will beep as a reminder if the card is not removed The terminal will print the receipt and display the transaction result 29 Declined Reason Printing 9 point Print Customer Receipt Yes E 10 9 point Signature required 9 point 11 Signature 12 Signature Approved point Signature Declined BOQ VX675 MERCHANT OPERATING GUIDE Press ENTER YES to print a customer copy Press CANCEL for NO to avoid printing a customer copy If a signature is required remove the card from the terminal and have the customer sign the receipt The card type will determine if a signature is allowed and if so the screen will be presented Check signature on receipt against customer s card and select either option below Press ENTEH qe YES to confirm customer s signature is correct Press CANCEL for NO due to incorrect signature If the signature is approved or declined the following screens will be displayed 30 2 13 point Press ENTER for YES to print a customer Press CANCEL for NO to avoid printing a customer copy Print Customer Receipt
61. riptor currency type amount Response Code and associated text Merchant Helpdesk Number Customer receipt copy text Merchant Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA MID TSP 1001 XXXXXXXX TIME 18FEB14 14 23 TRAN 000006 CREDIT MasterCard CARD austin 1234 RID A000000003 PIX 1001 TVR 0080040000 F800 AUTH 518382 PURCHASE AUD45 00 TOTAL AUD45 00 000 APPROVED 1800700226 Customer Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA MID TSP 1001 XXXXXXXX TIME 18FEB14 14 23 TRAN 000006 CREDIT MasterCard 1234 RID 000000003 1001 TVR 0080040000 F800 AUTH 518382 PURCHASE AUD45 00 TOTAL AUD45 00 000 APPROVED 1800700226 CUSTOMER COPY Note Before completing the transaction check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 9 1 Transaction Response Codes BOQ VX675 MERCHANT OPERATING GUIDE 15 5 2 PROCESSING PURCHASE WITH CASHBACK Opoint 10 38 Tuesday 24 June 2014 amp Your own personal bank Menu 2 noint all Purchase Amount AUD 300 Accept amount 3 9 point all Total Amount AUD 500 Enter Cas
62. risation Transaction receipt for location of Pre Auth ID The terminal will begin locating the stored transaction BOQ VX675 MERCHANT OPERATING GUIDE 44 Cancelation AUD 25 00 CARD 2805 Confirm veo 9 point Please wait 9 point Print Customer Receipt Ea No Yes E To confirm the transaction is to be cancelled press ENTER VD The screen will show Cancelling Pre Auth Please Wait Press ENTEH Din YES to print a customer copy Press CANCEL for NO to avoid printing a Customer copy BOQ VX675 MERCHANT OPERATING GUIDE 45 5 9 1 PRE AUTHORISATION CANCELLATION TRANSACTION RECEIPT The receipt for a standard Pre Authorisation Cancellation transaction is as follows Field Explanation Acquirer Name Merchant Name Merchant Address Suburb and Postcode Merchant Phone Advertising text Country Merchant ID TSP ID Local terminal Date amp Time STAN amp Account Type Card amp Mode of Entry Truncated card number Auth Code from Issuer Pre Auth ID text Pre Auth ID number TXN Type descriptor currency type amount Total descriptor currency type amount Response Code and associated text Merchant Helpdesk Phone Customer receipt copy text Pre Authorisation Cancellation Merchant Copy BOQ ABC Pty Ltd 55 Queen Street BRISBANE 4000 0732129999 BOQ AUSTRALIA CANCELLED TRANS MID 00000XXXXXXXXX TSP 1001XXXXXXXX TIME 18FEB14 14 23 TRAN 000006
63. s unavailable When either of these communication failures occur the EFB function is automatically enabled Some Card Issuers will not allow transactions to be processed under these circumstances and the terminal will prompt you accordingly When the terminal is in EFB mode the transactions are stored within the terminal Once communication has been restored the terminal forwards the stored transactions for processing If the terminal is in EFB mode at time of Close Batch settlement BOQ will automatically pick and process the online transaction and the stored offline transactions will be included in the next online Close Batch settlement the following business day EFB transactions that occur prior to Close Batch can result in a difference between the value shown on your Close Batch receipt and the value processed to your settlement account If this occurs any EFB transaction value will automatically be included in your next settlement processed to your nominated settlement account 5 12 ELECTRONIC FALLBACK PROCESS When your terminal is in Electronic Falloack mode there will be some differences in the way the transaction is processed to transactions that are processed online When a transaction is processed online an authorisation is automatically obtained During Electronic Fallback mode the authorisation is obtained in two 2 different ways depending on the value of the transactions Below floor limit and Above floor limi
64. t BOQ has pre set floor limit values in your terminal as mandated by the Card Schemes Rules amp Regulations 5 13 FLOOR LIMITS BELOW SET FLOOR LIMIT The terminal will process the transaction as per usual All transactions processed during EFB mode will require cardholder signature ABOVE SET FLOOR LIMIT Credit Card Transactions The terminal will prompt you to call for an authorisation by showing you the authorisation number to call on the terminal screen e g BOQ VX675 MERCHANT OPERATING GUIDE 47 Opoint Phone For Auth Cal 1300302226 Merchant ID 033773607 Yes E APPROVED Enter the authorisation number verbally given over the phone and follow the prompts on your terminal DECLINED Follow the prompts on your terminal You must not split a transaction to avoid obtaining an authorisation Please refer to your Merchant Facility Terms and Conditions Specific Obligations to Us As an alternative to the above process you may ask your customer for an alternative means of payment 6 Settlement and Reporting 6 1 CLOSE BATCH SETTLEMENT OVERVIEW There are two types of settlement 1 Auto Close Batch will occur from terminal automatically at AEST 2 Manual Close Batch requires Merchant to follow the below procedure for manual settlement on the terminal 6 2 CLOSE BATCH SETTLEMENT AUTO Auto Close Batch will automatically force a daily Close Batch Settlement at the time requested by t
65. t cee quini eee er ee ud ee er ORI 4 1 2 i Vr E 4 2 GETTIN 5 2 1 Np Moy dog 5 2 2 lil PEATURE 5 2 3 KEYFAD FEATURE eee ent tree ne eee ene te ee eee 5 2 4 TERMINAL DISPLAY m 6 2 9 6 229 PAPER 7 3 POWER EN m 8 3 1 ON r 8 3 2 POWER 9 3 3 NAVIGATING THE 9 4 GARD PRESENTATION PROCEDURES 10 4 1 INSER TINGA CHP 11 5 10 4 2 SWIPING A MAGNETIC STRIPE 10 4 3 CONTACTLESS CARD 5 11 5 TRANSACTION 11 9 1 PROCESSING A SE bI p DEM CEDE AE 11 5 1 1 PURCHASE TRANSACTION RECEIPT 15 9 2 PROCESSING A PURCHASE WITH 5 16 5 2 1 PURCHASE WITH CASHBACK TRANSACTION 19 9 3 PROCESSING A PURCHASE WITH 20 5 31 PURCHASE WITH TIP TRANSACTION RECE
66. turn to the main screen Press ENTEH to accept amount continue Key in the cardholder s card number If a correction is required press the CLEAR once the value is correct press the ENTER 32 Opoint mh l Exp Date MMY Y ES 9 point mb ul Enter CVV EB No CVV Entry 1 2 CVV Not Readable 3 CVV Bypassed Up Down Please wait point 4 Approved BOQ VX675 MERCHANT OPERATING GUIDE Key in the cardholder s card expiry date in MMYY format If a correction is required press the CLEAR GE key once the value is correct press the ENTER key Telephone Order Only The terminal will now display the control number entry screen CVV Enter the 3 digit CCV number located on the back of the card near the signature strip Note This 3 digit number can also be referred to as CVV2 CVC2 or CID depending on the scheme Note For American Express cards this number is located on front of card and is 4 digits long If the CVV is not present or cannot be read proceed to step 7 by entering past this screen Navigate to the menu item the scroll key then push the select button or ENTERED or Enter the number shown on the display screen by using the keypad The terminal will connect to the bank and begin processing The terminal will print the receipt and display the transaction result 33 Opoint Declined Reason
67. wer supply being used to power the terminal matches the requirements specified on the bottom of the terminal Obtain the appropriately rated power supply before continuing with troubleshooting The following are features of the battery Single Li ion cell A Safety circuit that Prevents cell damage from overcharge over discharge or overheating Activates when the battery is left in an unused terminal for extended periods BOQ VX675 MERCHANT OPERATING GUIDE 6 2 6 PAPER ROLL INSTALLATION Before you can process transactions that require a receipt or records you must install paper in the printer section of your terminal The VX675 uses a roll of single ply thermal sensitive paper for either the 38 mm or the 49 mm diameter version A pink out of paper indicator line appears on the edge of the paper approximately 100cm before the end of the roll After this line appears there is enough paper remaining on the roll to conclude at least one transaction CAUTION Store thermal paper in a dry dark area Handle thermal paper carefully impact friction temperature humidity and oils affect the colour and storage characteristics of the paper Instructions 1 Gently pull the latch A located on top back of the terminal to unlock the paper roll cover 2 Lift the printer cover up and back B taking care not to dislodge the printer roller 3 Remove any partial roll of paper in the printer tray 4 If applicable loosen the glu
68. will then automatically load up the 1038 main screen The terminal is now ready to begin Tuesday 24 June 2014 processing transactions Your own personal bank Menu 7 check the connectivity strength of your device see the signal strength indicator on the right upper corner of the terminal screen Dependant on your connection strength the following signals will be displayed GPRS Signal ull NO CONNECTION 1 POOR CONNECTION Online transaction almost impossible e WEEK SIGNAL STRENGTH Transaction might fail ul ACCEPTABLE STRENGTH ull GOOD SIGNAL STRENGTH ulll EXCELLENT SIGNAL STRENGTH 3 2 POWER OFF Firstly remove the terminal from the docking station or remove the power cable next hold the red CANCEL key down for approximately 4 seconds until the terminal displays the shutdown verification screen Keep holding the red key until the VX 675 terminal shuts down 3 3 NAVIGATING THE MAIN MENU The terminal main screen displays information such as the battery strength GPRS connection strength date time and logo Ub ai 10 38 Tuesday 24 June 2014 Your own personal bank Menu The following screens show the terminal menu functions BOQ VX675 MERCHANT OPERATING GUIDE 9 o 9 point Opoint point CE E 2 Refund 2 Reprint Receipt 2 Setup 3 MOTO 3 Load Parameters 3 Functions 4 Pre Auth 4 Stationery Order Up Down Up Down Up Down N

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