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LINXONLINE MOBILES USER GUIDE

1. Click on Search You will see the Select Bulletin Board Message page LinxOnline Mobiles al S e el a MN 1T MEET NM STE Me TTE TIME Bulletin Board BEDS New bulletin message Create Message Select Bulletin Board Message Query Message Modify Message Select Category Priority Subject Title Posted By Read Status Delete Message Memo Medium LOLM housekeeping Telstra Unread Create GSM service Cable amp C Memo Medium diversion two part Wireless Unread workaround Optus Modified Regression Cable amp C Memo Medium testing WRAP in Wireless Read netscape Optus rD ccr A top Home Page Gsm Fault Port In Port Out Churn Bulletin Board Admin Help Select the required message and click on the View Details button You will see the Access Bulletin Board Message page LinxOnline Mobiles ean T STO no M TTE ET ME Te els Bulletin Board WET WEN New bulletin message Create Message Access Bulletin Board Message Query Message Message ID 535 Modify Message 4 recent report has shown a number of MNP Delete Message transactions which haven t been cleared from Message LOLM These include old BCCs ENs WCs etc Could you please clear these redundant transactions ASAP Category Memo Priority Medium Subject Title LOLM housekeeping Contact Name John Smith Contact Phone Number 4444444444 Expiry Date 30 10 2002 Posted By Telstra LinxOnline Mobiles User Guide Page 47
2. 00 DE Deactivated o Service Status ACT I Active on network available to Churn ffuou re nottheCSP UNAV Currently unavailable AV Available available to create New Service NONET Doesn t exist on the network available to Port Deactivation Reason Codes Deactivation Reason Codes are used when you deactivate a GSM service via the GSM menu item The following table lists the valid reason codes used in LOLM CODE DESCRIPTION DENR No Longer Required DER Activated In Error Temporary Disconnect Suspend Reason Codes Temporary Disconnection Suspension Reason Codes are used when you temporary disconnect suspend a GSM service via the GSM menu item The following table lists the valid reason codes used in LOLM CODE DESCRIPTION TSCR Temporary Suspension Customer Requested TSLS Temporary Suspension Lost or Stolen Reactivate Reason Codes Reactivation Reason Codes are used when you reactivate a GSM service from temporary disconnection suspension via the GSM menu item Reactivation from Deactivation DE can also occur within 30 days of the DE The following table lists the valid reason codes used in LOLM CODE DESCRIPTION RSCR Reconnect Temporary Suspension Customer Request RSNP Reconnect Temporary Suspension New Replacement Handset RSPR Reconnect Temporary Suspension Phone Recovered RDJD Reconnect Temporary Disconnection Business Judge REER Reconnect from deacti
3. Bs Port Notification Create Service LinxOnline Mobiles User Guide Page 58 of 78 ACTION THAT CAUSED ERROR ERROR MESSAGE o u a U Update was unsuccessful Please attempt Wildcards may only be used as the last character Query MSN Availability or as a single character in positions 5 to 10 of the You have selected multiple products which have Modify Service conflicting network classifications LinxOnline Mobiles User Guide Page 59 of 78 Attachment 3 Registration amp Enrolment Overview Introduction Service Provider staff members need to have an understanding of the LOLM Registration and Enrolment R amp E process including how to set up access to LinxOnline Mobiles This section provides e Abrief overview of the R amp E process e An explanation of digital certificates What is the Registration and Enrolment Process The Registration and Enrolment process e Ensures only authorised users can lodge their work requests using LinxOnline Mobiles e Maximises security by encrypting work requests sent over the Internet Service Providers must register for authorisation to use LinxOnline Mobiles What are Digital Certificates A digital certificate is a means of enhancing security on the Internet Work requests are encrypted by the Digital Certificate before being sent over the Internet The Digital Certificate authenticates the user so that they can access LinxOnline
4. Click on Create GSM You will see the Create GSM Service page see topic Error Reference source not found on page 14 for GSM Note When the GSM service is ported churned in the LCSP and other mobile Carriers will receive q Broadcast Cutover Completion flag so that theu can update their own database records LinxOnline Mobiles User Guide Page 35 of 78 Withdrawing a Port Notification Another function the GCSP can perform during the Port Churn In process is to withdraw the Port Churn Notification Reversals can also be withdrawn A withdrawal can occur when there s been an error in porting an MSN by the GCSP or when a customer asks the GCSP LCSP to stop the port The following table lists the steps to withdraw a Port Churn Notification PN On the Home page click on the PN flag You will see the Port Notification Response page LinxOnline Mobiles Home Page GSM Fault Port In PortOut Churn Bulletin Board Admin Help a bulletin messaqe gt Port Cutover Notification Response Target Technology Type Event Message Type Select MSN Request ID Type Port Cutover CY 0555390045 Churn 008920020417000005286 2 Confirmation GSM Port Port Cutover 0555390044 008920020417000005286 In Rejection I View details 3 ps top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Select the appropriate PN to be withdrawn 1 AEN 15 00 3 Click on
5. On the Home page examine the Porting Flags to identifu if you ve received a PN flag You ll know if you ve received a PN Response when the PN flag colour turns to red PN Flag Click on the PN flag You will see the Port Notification Response page LinxOnline Mobiles Home Page GSM Fault PortIn Port Out Churn Bulletin Board Admin Help ED New bulletin messaqe Port Notification Response i Target Select MSN Eveni Request ID hassaga Technology Type Type Type Port O 0555390044 Churn 008920020417000005286 Notification GSM Confirmation C 0555649665 Port In 000120020418000005201 Notification GSM Rejection LS top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Select the appropriate PN to view the response details LinxOnline Mobiles User Guide Page 32 of 78 Click on View Details You will see the Port Notification Confirmation Rejection page LinxOnline Mobiles Home Page GSM Fault PortIn Port Out Churn Bulletin Board Admin Help _ New bulletin message Churn Notification Confirmation MSN 0555390044 Event Type Churn Request ID 008920020417000005266 Target Technology Type GSM Gaining CSP 0001 Cable amp Wireless Optus Gaining MC 0006 Primus Telecommunications CIID G GD top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Note If the PN shows a rejection by the LCSP some of the butto
6. FAULT DESCRIPTION COVERAGE INTERFERENCE CALLS DROP OUT BROKEN SPEECH COMPLAINTS GPRS RVA Recorded Voice Announcement LinxOnline Mobiles User Guide INFORMATION REQUIRED Location Street names map reference if possible Signal strength if possible When did it start happening how long Date and time of occurrence Symptom Handset make and model Is it dual band Exact RVA and trailer Location Street names map reference if possible A calling party amp B called party numbers Date amp Time of occurrence Do any calls work eg were other numbers tried Is it intermittent Symptom No outgoing call ask customer to dial 12722123 to check number WHY THIS INFORMATION IS IMPORTANT To determine what Radio Base Station RBS might service the area To determine if the problem is on the uplink Phone to RBS or downlink RBS to Phone To determine if it is related toa change Telstra have made Enables check of RBS stats at that time Exact description of the problem To isolate if a particular model has a problem Trailer RVA indicates where the call failed and why To determine what RBS might service the area Different RBSs use different data Enables simulation of the same call Enables check of call logs To determine if its related to a number range or network product May involve testing multiple routes switches Exact description of the proble
7. You can click on the e Create GSM button to create q new GSM service using the MSN selected or e Hold MSN button to hold the selected MSN for possible action in the future e NewSearch button to repeat the search for another set of MSNs You will then be returned to the home page Hold MSN After enquiring about the availability of an MSN and the result is that the number is available you have an option of holding the MSN Make note of the MSN for future use By placing the MSN on hold allows the CSP approximately 72 hours to create a mobile service with that number If no action is taken within this time the MSN will be made available to the general number pool again and cannot be retrieved if Selected and or Activated bu another Customer The following table lists the steps to hold an MSN Step Acin j If the GSM MSN has the status of Available after examining its status or availability click on the Hold MSN button Remember to make note of the MSN selected If successful you will be returned to the home page Note If the MSN is not available after attempting to hold it you will receive an error message LinxOnline Mobiles User Guide Page 17 of 78 Deactivate To deactivate or cancel a GSM service the MSN has to be an existing service with the Carriage Service Provider CSP The following table lists the steps to deactivate a GSM service Step 1 1 1 1
8. Horne Page Fault PortIn Port Out Churn Bulletin Board Admin Help Query Reactivate a GSM Service Modify Reactivates a temporarily suspended temporarily disconnected or deactivated GSM service Create NB deactivated GSM service cannot be reactivated if it has remained inactive for more than 30 consecutive days Query Msn Status Query Msn MSN 0555999999 Availability m econne Deactivate Reason RSCR Reconnect Temporary Suspension Customer Request GSM Reactivate RE Temporary Suspend Disconnect Change MSN Replace SIM Query PLIK Denotes a mandatory field A top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Enter the Reason Code for the reactivation It is important that the correct and appropriate Reason Code is used to ensure system integrity is maintained An incorrect Reason Code may also produce an error Click on Submit You will be returned to the home page LinxOnline Mobiles User Guide Page 19 of 78 Temporary Suspend Disconnect When a GSM is temporarily suspended or disconnected a customer won t be able to make or receive a call except for emergency calls The following table lists the steps to temporarily suspend disconnect a GSM service 2 eS From the GSM page select Temporary Suspend Disconnect from the menu on the left You will see the Temporary Suspend Disconnect GSM page LinxOnline Mobiles Home Page F BM Fault Por
9. m mE Product r not available for SP mE Primary Mobile NR does not match Supply Mobile NR Reason Code i is not valid for entered status mE Ab Modify Handset Response t timeout BEEN a A generic error message Contact WCTAfor Modify Service ee Incorrect SIM SIM cannot be re used LinxOnline Mobiles User Guide Page 57 of 78 ERROR MESSAGE Service ll ID Pool Allocation priority not found _ Service ll ID movement message exists ound t n UL Validate SIM NE UUO00x BE Validate SIM SIMC cannot be reused _ SIM not found _SIM not reusable MSNs d do not match SIM not found ACTION THAT CAUSED ERROR further investigation Create Service ee VdidateSIM D a Create Service uu u u The PRODUCT CODE2 can not be provisioned Create Service _on activation Modify products after activation _ The account service status must be Active or Temporarily Suspended The Account Service Status must be Pending The c allocated MSN already exists The dependent product PRODUCT CODE must _ be selected The MSN cannot have anu outstanding network requests to Cancel T he MSN stat US IS n ot ava l ila b le EMEN Then network product i is already provisioned _ The new MSN must be HELD The port movement process was not completed The product PRODUCT CODE has a mutuallu exclusive relationship with other products selected The Prod
10. Bulletin Board Help Click Submit V V C Submit A pop up window will JE the SIM replacement and provide the new SIM details Microsoft Internet Explorer AN SIM for MSN 0427123455 has been replaced The new SIM number is 1750023456 LinxOnline Mobiles User Guide Page 22 of 78 Click OK You will be returned to the Home Page Query PUK You can query a PUK if the customer has been locked out of their GSM handset that is they have entered an invalid GSM PIN 3 times The User Verification Code is also returned on the query which allows you to verify the identity of the customer The following table lists the steps to query the PUK of a GSM service From the GSM page select Query PUK from the menu on the left You will see the Query a GSM PUK page LinxOnline Mobiles Horne Page Fault PortIn Port Out Churn Bulletin Board Admin Help New bulletin messag Query Query a GSM PUK Modify GSM PUK and User Verification password are returned MSN Create Query Msn Status Query Msn Avallabilit vallaDIliry Deactivate I Denotes a mandatory field Reactivate Temporary Suspend Disconnect Change MSN top Replace SIM Query PUK gt AEN 15 00 enfo m C Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Click on Search You will see the GSM PUK Query Result screen LinxOnline Mobiles Home Page Fault PortIn Port Out Churn Bulletin Board Admin
11. Navigator Navigator 4 03 4 04 Communicator 4 08 4 51 4 61 4 7 4 72 4 73 4 74 4 75 Tools gt Security Info gt Navigator gt Advanced Security SSL Configuration Navigator 4 03 4 04 Communicator 4 08 4 51 4 61 4 7 4 72 4 73 4 74 4 75 Tools gt Security Info gt Navigator gt Advanced Security SSL Configuration gt Enable SSL Secure Sockets Layer v3 Navigator 4 03 4 04 Communicator 4 08 4 51 4 61 4 7 4 72 4 73 4 74 4 75 Tools gt Security Info gt Navigator gt Advanced Security SSL Configuration gt Enable SSL Secure Sockets Layer v2 Navigator 4 03 4 04 Communicator 4 08 4 51 4 61 4 7 4 72 4 73 4 74 4 75 Tools gt Security Info gt Navigator gt Advanced Security SSL Configuration gt Enable SSL Secure Sockets Layer v2 Attachment 4 Home Region and MSA table NOTE Northern Territoru Adelaide HR Tasmania Melbourne HR ACT Sudneu HR Mobile Service Area ADELAIDE ALBANY ALBURY ALICE SPRINGS ARATULA ARMIDALE ATHERTON AYR BAIRNSDALE BALLARAT BALRANALD BAROSSA BATEMANS BAY BEAUDESERT BEGA BENDIGO BERRI BILOELA BLACKWATER BOURKE BOWEN BRISBANE BROKEN HILL BROOME BUNBURY BUNDABERG BUSSELTON CAIRNS CAMPBELLTOWN CAMPERDOWN CANBERRA CARNARVON LinxOnline Mobiles User Guide Home Region Network Type ADE PER SYD ADE BRI SYD BRI BRI MEL MEL SYD ADE SYD BRI SYD MEL ADE BRI BRI SYD BRI
12. e Your PIN e Certificate Name eg LOLM and then user s initials The Private Key Container pop up box is displayed click on Set Security Level Click on Submit The VBScript Credentials Registration pop up box is displayed click on Ok If you have more than one certificate installed on your browser the Client Authentication pop up box will be displayed Select the name of the certificate you are downloading from the list and click on Ok Enter the following details on the Telstra Online Services Registration Step 5 screen Secret Question Secret Answer Your Date of birth OR your drivers license number EZ ES Enter the following details on the Telstra Online Services Registration Step 4 screen e Type Yesin the Do you accept the above terms and conditions field e Daytime Phone Number e Email Address ES EJ 1 10 11 12 Click on Next Stage 3 Enrolment The System Administrator Primary Certificate Holder must perform this set of steps As Telstra Wholesale have a number of Online systems it is necessary for Telstra to know which wholesale systems the user is to be allowed access to At the end of this process the user will be able to access LOLM successfully LinxOnline Mobiles User Guide Page 63 of 78 Step y Ai Access the URL https shopfront telstra com au online The Client Authentication pop up box will be displayed Select your primary certificate and click on Ok 3 Your
13. may only contain one of these products at a given point in time Feature Codes for Service Details The Feature codes are used when you query create or modify a GSM Service Details via the GSM menu item The following table lists the valid Feature codes FEATURE CHARACTERISTIC CODE Normal Call Barring NCBA Code used in LOLM DESCRIPTION Unrestricted Alternate Call Barring NOTE Whilst the ACBA field is available in LOLM the actual setting is no longer a feature of the Telstra GSM ACBA Code 0 Bar 190 Value Added amp IDD Feature Codes for Network Settings Network so changing the level will The Feature codes are used when you query create or modify a GSM Network Settings via the GSM menu item The following table lists the valid Feature codes used in LOLM FEATURE CHARACTERISTIC CODE DESCRIPTION Call Forward No Reply Provisioned 0 Not Provisioned 3 1 Provisioned Call Forward Busy Provisioned 0 Not Provisioned 1 Provisioned Call Forward Unconditional Provisioned 0 Not Provisioned N Du LinxOnline Mobiles User Guide Page 51 of 78 Service Tupe and Status Service Type and Status codes are used when you query a GSM service via the GSM menu item The following table lists the codes used in LOLM CHARACTER CODE DESCRIPTION ServiceType NORM oo Normal Service esses Service Status AC hentai Active re if you re the CSP LEM Temporarily Suspended TD Temporarily Disconnected
14. Acin From the GSM page select Deactivate from the menu on the left You will see the Deactivate GSM Service page LinxOnline Mobiles Home Page Fault PortIn Port Out Churn Bulletin Board Adrin Help New bulletin message Query Deactivate GSM Service Modify Deactivate a GSM service currently operative on your account MSN 0555999999 Query Msn Network Type GSM Availability Reason Code DEER Activated In Error GSM hehehe Deactivate Create Query Msn Status Reactivate Temporary Suspend Disconnect Change MSN Replace SIM Query PLIK top Denotes a mandatory field Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Enter the MSN to be deactivated Enter the Reason Code for the deactivation 4 Click on Submit You will be returned to the home page LinxOnline Mobiles User Guide Page 18 of 78 Reactivate After a service has been temporarily suspended or disconnected it can be re activated with a Reconnect Reason Code A GSM service can also be reactivated from a deactivation so long as it is within 30 days of the deactivation date allows original SIM to be re used The following table lists the steps to reactivate a GSM service Step foto From the GSM page select Reactivate from the menu on the left You will see the Reactivate a GSM Service page LinxOnline Mobiles
15. BRI ADE PER PER BRI PER BRI SYD MEL SYD PER GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM Description ADELAIDE PERTH SYDNEY ADELAIDE BRISBANE SYDNEY BRISBANE BRISBANE MELBOURNE MELBOURNE SYDNEY ADELAIDE SYDNEY BRISBANE SYDNEY MELBOURNE ADELAIDE BRISBANE BRISBANE SYDNEY BRISBANE BRISBANE ADELAIDE PERTH PERTH BRISBANE PERTH BRISBANE SYDNEY MELBOURNE SYDNEY PERTH Page 71 of 78 Mobile Service Area CEDUNA CENTRAL NORTH CHARLEVILLE CHARTERS TOWERS CHILDERS CHINCHILLA CHRISTMAS IS CLARE CLERMONT CLONCURRY COBAR COCOS ISLAND COFFS COLAC COLLIE COOBER PEDY COOKTOWN COOMA COONABARABRAN COONAMBLE CORRYONG COWRA CROOKWELL CUNNAMULLA DALBY DARWIN DENILIQUIN DERBY DUBBO WELLINGTON EAST TIMOR ECHUCA EILDON EMERALD ESPERANCE GAYNDAH GEELONG GERALDTON LinxOnline Mobiles User Guide Home Region Network Type ADE MEL BRI BRI BRI BRI PER ADE BRI BRI SYD PER SYD MEL PER ADE BRI SYD SYD SYD MEL SYD SYD BRI BRI ADE SYD PER SYD PER MEL MEL BRI PER BRI MEL PER GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM Description ADELAIDE MELBOURNE BRISBANE BRISBANE BRISBANE BRISBANE PERTH ADELAIDE BRISBANE
16. Churn Bulletin Board Admin Help Select the required notification to respond to LinxOnline Mobiles User Guide Page 40 of 78 Click on View Details You will see the Account Enquiru Notification page When an AEN is actioned no other user can access the account until the Telstra systems have responded LinxOnline Mobiles Home Page GSM Fault PortIn Port Out Churn Bulletin Board Admin Help MAN CEEC Account Enquiry Notification MSN 0555649665 Event Type Churn Request ID 000120020418000005202 Account Reference Number 999 DOB 02 03 1990 AEN Received 18 04 2002 09 34 Response Code ooo Accept Information provided by GCSP is correct aM uuu top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help After confirming the details of the Port Churn select from the drop down menu the required response code i e accept or reject the request Click on Submit You will see a confirmation that the response was submitted and you ll receive a Broadcast Cutover Completion notice when the port churn out has been actioned Microsoft Internet Explorer 9 ou will be natified with a Broadcast Cutover Completion message once the details have been confirmed Click on OK You will be returned to the home page LinxOnline Mobiles User Guide Page 41 of 78 Responding to a Broadcast Cutover Completion The following table lists the steps to respond to a Broadca
17. Help Query GSM PUK Query Result sias Details of GSM PUK query are Create User Verification Password IFS Query Msn Status Query Msn GSM PUK ABCD Avallability Deactivate e Reactivate Temporary Suspend Disconnect Change MSN top Replace SIM Query PUK gt um 15 00 PN PCN WN BCt Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Enter the MSN of the GSM PUK to be queried LinxOnline Mobiles User Guide Page 23 of 78 Step Atin 2 Click OK You will be returned to the Home Page GPRS Internet WAP and MMS GPRS provides wireless packet data connectivity to Internet WAP and MMS The Telstra Wholesale Handset Compatibility web site will indicate if a handset is GPRS compatible URL http telstrawholesale com products docs mobiles gsm compatible xls To activate GPRS 1 Selectthe required access from the following products GPRS Internet Access GPRS WAP Access GRPS_MMS Access NOTE any combination of the above codes is valid 2 Select a handset from the dropdown list for WAP or MMS access The dropdown list appears below the product listing on the create and modify screens To bar WAP or MMS access first remove the GPRS WAP and GPRS MMS products and apply the NO GPWAP and NO MMS products To bar Internet access firstly remove the GPRS Internet product then apply the NO GPTCM product Also apply the NO WAP product as this bars an
18. Telstra Online Services Profile screen is displayed Click on Man or r nd Man ndar rs The Secondary User Management screen is displayed Click on the hyperlink of the user 7 Click on Service Enrolments e Tre Update Service Enrolments sreenisaispoga U o eieron the tier voraajacentto tetom users Click on the tick box adjacent to the LOLM GSM User label EN The Secondary User Information screen is displayed LinxOnline Mobiles User Guide Page 64 of 78 Revoking Secondaru Certificates Occasionallu uou will need to revoke a user s secondaru digital certificate either because theu are no longer in a role that requires access to LOLM or anu other Telstra Wholesale Online system or because they have left your company The Service Provider System Administrator Primary Certificate Holder must then perform the following steps Access the URL https shopfront telstra com au online The Client Authentication pop up box will be displayed Select your primary certificate and click on Ok Your Telstra Online Services Profile screen is displayed Click on Manage Secondary Users or Create and Manage Secondary Users The Secondary User Management screen is displayed Click on the hyperlink of the user The Secondary User Information screen is displayed Click on the f icon 7 A pop up box is displayed asking you to confirm the revocation action Selecting the delete user button will not only revoke the users certificate
19. Type LANCELIN PER LAUNCESTON MEL LIGHTNING RIDGE SYD LISMORE SYD LITHGOW BATHURST SYD LONGREACH BRI LOWOOD BRI MACKAY BRI MANDURAH PER MANJIMUP PER MARGARET RIVER PER MARYBOROUGH BRI MELBOURNE MEL MENINDEE SYD MERREDIN PER MIDLANDS PER MILDURA MEL MILES BRI MILLMERRAN BRI MITTAGONG SYD MONTO BRI MORANBAH BRI MOREE SYD MORNINGTON PENINSULA MEL MORWELL MEL MOUNT ISA BRI MT GAMBIER ADE MUDGEE SYD MURCHISON PER MURGON BRI MURRAY BRIDGE ADE MURWILLUMBAH SYD MUSWELLBROOK SYD NARACOORTE ADE NARRABRI SYD NARRANDERA SYD NARROGIN PER LinxOnline Mobiles User Guide GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM Description PERTH MELBOURNE SYDNEY SYDNEY SYDNEY BRISBANE BRISBANE BRISBANE PERTH PERTH PERTH BRISBANE MELBOURNE SYDNEY PERTH PERTH MELBOURNE BRISBANE BRISBANE SYDNEY BRISBANE BRISBANE SYDNEY MELBOURNE MELBOURNE BRISBANE ADELAIDE SYDNEY PERTH BRISBANE ADELAIDE SYDNEY SYDNEY ADELAIDE SYDNEY SYDNEY PERTH Page 74 of 78 Mobile Service Area NEWCASTLE NEWMAN NHULUNBUY NORSEMAN NORTH EAST NORTH WEST NORTHAM NOWRA NYNGAN ORANGE ORBOST OUSE PARKES PENRITH PERTH PORT DOUGLAS PORT LINCOLN PORT MACQUARIE PORTLAND PYRENEES QUEENSTOWN ROCKHAMPTON ROMA ROXBY DOWNS SALE SEYMOUR SHEPPARTON SINGLETON SMITHTON SNOWFIELDS
20. View Details You will see the Port Notification Confirmation Rejection page LinxOnline Mobiles Home Page GSM Fault PortIn Port Out Churn Bulletin Board Admin Help _ New bulletin message Churn Notification Confirmation MSN 0555390044 Event Type Churn Request ID 008920020417000005286 Target Technology Type GSM Gaining CSP 0001 Cable amp wireless Optus Gaining MC 0006 Primus Telecommunications ED Gan uu CD A top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Click on Withdraw You will be returned to the home page Note The LCSP will receive a Withdrawal Notification WN flag indicating that the Port Churn In request has been withdrawn LinxOnline Mobiles User Guide Page 36 of 78 Examining the port churn historu of an MSN The CSP can examine the port churn historu of a particular MSN or Port Request Date that theu are involved with i e you can only see an event s history if you were the GCSP orthe LCSP When the Port Request Date is used a maximum of 8 port churns for the specified date will be displayed The following table lists the steps to examine the Port Churn history details for a specific MSN or Port Request Date Step foto On the Home page select either Port In Port Out or Churn from the menu bar across the top of the page If you selected Port Out or Churn you also need to select History from the menu on the left You
21. allows the user to update the e Service details e Productfeatures e Network settings The following table lists the steps to modify a GSM service From the GSM page Query a GSM service enter the MSN for the service to be modified From the bottom of the Query a GSM Service page click on the Modify Profile button You will see the Modify a GSM Profile page LinxOnline Mobiles Home Page Fault Port In Port Out Churn Bulletin Board Help Query Modify a GSM Profil T Modif SIM 123456789 Query Msn Status Connection Date 10 01 2000 Query Msn Cancellation Date 10 01 2001 Avallability DOCE Service Status AC Rescuers Service Status Reason Description No Longer Required GSM Temporary Service Status Last Update Timestamp 10 01 2001 13 41 Suspend Disconnect Service Type GSM Normal Service crore Resale Type Postpaid x Query PUK From here you can select either e Modify Service Details e Modify Products and Features e Modify Network Settings to modify the service LinxOnline Mobiles User Guide Page 11 of 78 To modify the service details click on the Modify Service Details button E You will see the Modify a GSM Profile Service Details page LinxOnline Mobiles Horne Page Fault PortIn Port Out Churn Bulletin Board Help New bulletin message Query Modify a GSM Profile Modify Create Service Details Query Msn Status PIN Barring Password 1234 Query Msn Availability User Verification Passwor
22. mm wyyyy Target Technology Type SIM Home MSA Description Denotes a mandatory field Either a Customer Account Number or a Date of Birth must be entered Note Each Port Notification Request will have its own individual Request ID allocated to it generated by the Telstra Systems This unique identifier will be used in all subsequent porting transactions associated with the MSN You must record the Request ID for future reference Enter the Customer Authorisation Date in the appropriate field This will usually be the date that the customer makes the request LinxOnline Mobiles User Guide Page 30 of 78 Enter either the LCSP s Account Reference Number for post paid or the Customer s DOB or Enquiry Password for pre paid Then enter the new SIM of the mobile The Home MSA Location Anew SIM Card is required for all Port Churn in for GCSPs Click on Submit You will see a pop up message explaining that you should receive a Port Notification from the LCSP when they respond to the request Microsoft Internet Explorer 9 aur request has been submitted you will be alerted when a Port Notification Response has been received 3 Click on OK You will be returned to the home page LinxOnline Mobiles User Guide Page 31 of 78 Receiving a Port Notification The following table lists the steps to Port Churn In a GSM service after receiving a Port Notification PN response from the LCSP Step Action
23. select Fault from the menu bar across the top of the home page You will see the Fault page Create If you suspect that there s a potential fault occurring associated with an MSN a fault report can be created to commence further investigations Create Potential Fault Investigations The following table lists the steps to create a potential fault report Step Action From the menu bar across the top of the LOLM page click on Fault You will see the Create Potential Fault Investigation page LinxOnline Mobiles Home Page GSM Fault PortIn PortOut Churn Bulletin Board Help Create Create Potential Fault Investigation Monitor Modify La MSN 9876543210 SIM 123456789 Network Type GSM Issue Type Cpo Call drop outs GSM Contact Name Contact Number Workable C Yes No Reported Before C Yes No Number Previous Occurrences First Observed Date o First Observed Time Enter the appropriate service and fault details for the potential fault to be created LinxOnline Mobiles User Guide Page 26 of 78 Click on Submit You will see the acknowledgment page including your communication number You must record this number to have future access to the investigation Click OK You will be returned to the home page LinxOnline Mobiles Home Page GSM Fault PortIn Port Out Churn Bulletin Board Admin Help _ New bulletin message Acknowledgment Your request has been conf
24. the SP user as a Telstra On Line Channel Client and allows the user to download a digital certificate Stee 1 ti Click on Man r or nd Man KS OO Enter the details for the new user First Name Last Name Daytime Phone No Unique Identifier NB If the situation arises whereby you are required to re create a new secondary certificate DO NOT delete the previous entry and re create them Go into the user s enrolment details by clicking on their name on the Secondary User Management screen and then click on Create an Additional Certificate in the Secondary User Information screen ES Click on Submit KOS The Create New Secondaru User screen is displaued You will be presented with the details for the Digital Certificate ID and PIN Make a note ofthe PIN Click on OK LinxOnline Mobiles User Guide Page 62 of 78 Stage 2 Download Either the user or the system administrator Primary Certificate Holder can perform these steps In the case of the system administrator downloading the certificate it must be conveyed to the user subsequent to download this process can be performed by exporting the certificate to either a floppy disk or onto a server to which the intended user has access to Step tI X O Access the URL https register telstra com au online reg html Enter the following details on the Telstra Online Services Registration Step 3 screen e Certificate ID AKA Account Number
25. used by LOLM CODE DESCRIPTION PTI Port In PTIR Port In Reversal PTO Port Out PTOR Port Out Reversal CHN Churn CHNR Churn Reversal LinxOnline Mobiles User Guide Page 53 of 78 Message Tupe Codes Message Type Codes are used when you Port Churn a GSM service The following table lists the valid codes used by LOLM CODE DESCRIPTION PCC Port Cutover Confirmation PCN Port Cutover Rejection AEN Account Enquiry Notification BCC Broadcast Completion Confirmation EN Expiry Notification PN Port Notification PNC Port Notification Confirmation PN Port Notification Rejection WN Withdrawal Notification WC Withdrawal Confirmation WR Withdrawal Rejection PAE Port Account Enquiry PHE Port History Enquiry LSR I Losing Service Provider Response AEN Response Codes AEN Response Codes are used when you as a LCSP respond to an AEN The following table lists the codes used by LOLM CODE DESCRIPTION 000 Accept Account Reference Number or DOB provided bu GCSP is correct 017 Reject MSN not associated with Account Reference Number 058 Reject Account Reference Number or DOB not held 070 Reject MSN not associated with DOB Port Request Status Port Request Status are used for Port History queries The following table lists the codes used by LOLM CODE COMPLETED WITHDRAWN REJECTED ACTIVE EXPIRED RECEIVED NOTIFICATION CONFIRMED CUTOVER CONFIRME
26. will see the Query Port Details page LinxOnline Mobiles Home Page GSM TTE ETE Port Out Churn Bulletin Board Admin Help History ma Port Request Date Event Type New bulletin message Request Status User must enter at least two fields One of either MSN or Port Request date is mandatory E top Home Page GSM Fault Port In Port Out Churn Bulletin Board Adrnin Help Enter the required details including MSN mandatory if Port Request Date not input Port Request Date mandatory if MSN not input Event type e g port in optional Request Status optional LinxOnline Mobiles User Guide Page 37 of 78 Responding to an Expiry Notification You will receive an Expiry Notification EN when the timeframe to proceed with a Port Churn has expired A Port Notification is valid for 30 calendar days from the customer authorisation date The following table lists the steps to respond to an EN On the Home page examine the Porting Flags to identify if you ve received an EN flag You ll know if you ve received an EN when the flag colour turns to red Click on the EN flag You will see the Expiry Notification list page LinxOnline Mobiles Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Expiry Notification Select MSN Event type Request ID Target Technology Type e 0555222333 Port In 000120020415000828282 CDMA 0555222333 Port In 44444444
27. you ve received an AEN flag is when you have an AEN pop up message appear on the screen Click on the Acknowledge button to confirm receiving an AEN Note This will only occur if you have alarm access to LOLM This will clear the pop up box from the screen Important Note Another indication that you ll get when you receive an AEN is the AEN Flag colour will turn red The time you have to respond to the AEN is displayed on the top row of the Port Flags and this is updated at set intervals Important Note The intervals are at the 15 10 5 4 3 2 and 1 minute marks and are displayed in orange If the LCSP receives more than one AEN at a time before responding to them the time displayed will show the AEN with least amount of time to respond to Once the first AEN has been actioned the time will revert to the amount left for the next AEN If the LCSP doesn t respond to the AEN at the end of the 15 minute period the time will display 0 00 and change to red The time will remain on 0 00 until the AEN is actioned Click on the AEN flag You will see the Account Enquiry Notification page LinxOnline Mobiles Home Page GSM Fault PortIn Port Out Churn Bulletin Board Admin Help de 3 New bulletin message Account Enquiry Notification i Select MSN Event Type Request ID AEN Timestamp iO 0555649665 Churn 000120020418000005202 18 04 2002 09 34 TIT to p Home Page GSM Fault Port In Port Out
28. 4444444444444 CDMA _ View details Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Expiry Notification The following transaction has expired MSN 0555222333 Event Type Port In Request ID 000120020415000828282 Target Technology Type GSM Gaining CSP 0001 Cable amp Wireless Optus Gaining MC 0001 Cable amp Wireless Optus Return to list E top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Hals Click on Delete to remove the expiry notification and port notification from the system You will be returned to the Expiry Notification list page 3 Click on View Details You will see the Expiry Notification page LinxOnline Mobiles Home Page GSM Fault Port In PortOut Churn Bulletin Board Admin Help LinxOnline Mobiles User Guide Page 38 of 78 stp An SS SSSCS 5 Click on Search You will see the Port History Results page LinxOnline Mobiles Home Page GSM Fault Port Out Churn Bulletin Board Admin Help s COCE History Port History Results Request Port Request Event Request Select ID MSN Date Time Type Status e 0004567890 0555123456 09 08 2001 12 00 Port Out ACTIVE 0004567891 0555123456 11 08 2001 12 00 Port Out ACTIVE 0004567892 0555123456 12 08 2001 12 00 Port In ACTIVE 0004567893 0555123456 13 08 2001 12 00 Port Out ACTIVE 0004567894 0555123456 14 08 2001 12 00 Port In ACTIVE _ View detail
29. 6 03 2001 12 12 GPAYWSO1 GPRS Mandatory product for any GPRS service 16 03 2003 13 00 lt l GPWSI1B1 GPRS Activate Internet Access 16 03 2003 13 00 lt l K o GPWSW1B1 GPRS Activate WAP part 1 16 03 2003 13 00 lt l GPWSM1B GPRS Activate MMS part 1 16 03 2003 13 00 lt l WAPWSOOL GPRS Activate WAP or MMS part 2 16 03 2003 13 00 lt l MMSWSOO1 GPRS Activate MMS part 3 16 03 2003 13 00 lt l c NO WAP Bar WAP GPRS amp Circuit Switched Enter the appropriate amendments and click on submit to pass on the changes to Telstra Systems You will be returned to the modifu page LinxOnline Mobiles User Guide Page 12 of 78 To modifu the network settings click on the Modifu Network Settings button You will see the Modify a GSM Profile Network Settings page LinxOnline Mobiles Horne Page Fault PortIn PortOut Churn Bulletin Board Admin Help HEY Modify a GSM Profile Modify Create Network Settings USUS Feature Code amp Description Characteristic Value Query Msn T Ame 7 7 7 7 7 PP Availability CFU Call Forward Unconditional GSM Activation Status 1 Active GSM Deactivate Diversion Nurnber 85556733 picis CFNRY Call Forward No Reply GSM Activation Status 1 acive GsM H Ternporary T sss r ala ss Suspend Disconnect Diversion Nurnber 0555355466 Change MSN Diversi
30. BRISBANE SYDNEY PERTH SYDNEY MELBOURNE PERTH ADELAIDE BRISBANE SYDNEY SYDNEY SYDNEY MELBOURNE SYDNEY SYDNEY BRISBANE BRISBANE ADELAIDE SYDNEY PERTH SYDNEY PERTH MELBOURNE MELBOURNE BRISBANE PERTH BRISBANE MELBOURNE PERTH Page 72 of 78 Mobile Service Area GINGIN GLADSTONE GLEN INNES GOLD COAST GOONDIWINDI GOSFORD GOULBURN GRAFTON GRIFFITH GUNDACAI GYMPIE HAMILTON HAY HEALESVILLE HEDLAND HOBART HORSHAM INGHAM INGLEWOOD INNISFAIL INVERELL IRON TRIANGLE JABIRU JERILDERIE KADINA KALGOORLIE KAMBALDA KARRATHA KATANNING KATHERINE KATOOMBA KEITH KEMPSEY KERANG KINGAROY KUNUNURRA LAMEROO LinxOnline Mobiles User Guide Home Region Network Type PER BRI SYD BRI BRI SYD SYD SYD SYD SYD BRI MEL SYD MEL PER MEL MEL BRI BRI BRI SYD ADE ADE SYD ADE PER PER PER PER ADE SYD ADE SYD MEL BRI PER ADE GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM Description PERTH BRISBANE SYDNEY BRISBANE BRISBANE SYDNEY SYDNEY SYDNEY SYDNEY SYDNEY BRISBANE MELBOURNE SYDNEY MELBOURNE PERTH MELBOURNE MELBOURNE BRISBANE BRISBANE BRISBANE SYDNEY ADELAIDE ADELAIDE SYDNEY ADELAIDE PERTH PERTH PERTH PERTH ADELAIDE SYDNEY ADELAIDE SYDNEY MELBOURNE BRISBANE PERTH ADELAIDE Page 73 of 78 Mobile Service Area Home Region Network
31. D These three codes are stages of the ACTIVE status and will be returned in the LOLM response LinxOnline Mobiles User Guide Page 54 of 78 Port Movement Transaction Codes Port Movement Transaction codes are used for Port Historu queries The following table lists the codes used bu LOLM CODE PORT NOTIFICATION PORT CUTOVER NOTIFICATION PORT WITHDRAWAL NOTIFICATION PORT EXPIRY NOTIFICATION BROADCAST PORT CUTOVER NOTIFICATION GIVEBACK NOTIFICATION BROADCAST GIVEBACK NOTIFICATION Port Reject Codes Port Reject Codes are used to indicate why a port churn has been rejected The following table lists the codes used by LOLM CODE DESCRIPTION 001 Not an MSN 003 MSN not Issued 008 Port in progress 013 MSN not allocated to a Mobile Carrier 014 Recipient Mobile Carrier is the Donor Mobile Carrier 016 MSN not held 017 MSN not associated with Account Reference Number 020 Data attributes do not conform to Data Definitions 035 Request ID not confirmed and active 038 MSN active on Network 041 Request ID not Active 048 Request ID not valid for Reversal 052 Service is currently with the Gaining Mobile Carrier 058 Accnt Refrnc Number or Date of Birth not held 059 Port Message Type out of sequence 067 Invalid CA Authorisation Date 070 MSN not associated with Date of Birth 071 MSN not associated with Previous Request ID 077 Request ID not unique 078 MSN not Ported 079 Incorrect Destination Party 080 Port Reversal
32. Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help _ New bulleti Port Cutover Notification Response Target Technology Type Event Message Select MSN Type Request ID Type Port Cutover Confirmation GSM e 0555390045 Churn 008920020417000005286 C 0555390044 508920020417000005286 Fort Cutover cory In Rejection Vien detalis A top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Select the appropriate PCN to continue the port churn in process LinxOnline Mobiles User Guide Page 34 of 78 Click on View Details You will see the Port Cutover Confirmation page LinxOnline Mobiles Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Port Cutover Confirmation MSN 0555390045 Event Type Churn Request ID 008920020417000005286 Target Technology Type GSM Gaining CSP 0001 Cable amp Wireless Optus Gaining MC 0006 Primus Telecommunications _ Create GSM Resubmit Cc 9 Returntolist E top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Note If the PCN shows a rejection some of the buttons will not be enabled This page provides two options uou can take with this PCN You can e proceed with the Port Churn In and create a GSM service see the next step e returnto previous list this will take you back to the Port Cutover Notification page to re select the PCN
33. M Ifan incorrect SIM was activated it can be replaced using this function You can also change the SIM for a GSM service when if requested bu a customer Reasons whu this mau be requested include lost card damaged card or upgrade The following table lists the steps to replace the SIM of a GSM service From the GSM page select Replace SIM from the menu on the left You will see the Replace GSM MSN page LinxOnline Mobiles Home Page Fault Port In Port Out Churn Bulletin Board Admin Help Query Replace GSM SIM Modify Replace SIM of a GSM Service Create MSN Query Msn Status Query Msn Availability Deactivate Denotes a mandatory field Reactivate Temporary Suspend Disconnect Change MSN top Replace SIM Query PLIK b Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Enterthe MSN ofthe SIM to be replaced Click on Submit Enter the new SIM and the reason from the drop down list LinxOnline Mobiles Home Page GSM Fault PortIn PortOut Churn Bulletin Board Help Query GSM Replace SIM Modify Enter a new SIM number Create Current SIM 123456789 Query Msn Status Network Type GSM Query Msn Availability New SIM Deactivate Home MSA Description ADELAIDE Reactivate Temporary SIM Replacement Reason Suspend Disconnect Change MSN Replace SIM eu Query PUK Denotes a mandatory field Home Page GSM Fault Port In Port Out Churn
34. Mobiles Only users with a valid Digital Certificate can authorise requests Each Digital Certificate comes with a PIN code for authentication What are Primary Digital Certificates A Primary Digital Certificate is a piece of software with a PIN code that authenticates Service Provider access to LinxOnline Mobiles Each Service Provider will be provided with a Primary Digital Certificate What are Secondary Digital Certificates A Secondary Digital Certificate is a piece of software that authenticates SP user access to LinxOnline Mobiles Every Service Provider user will require their own Secondary Digital Certificate What is the Registration and Enrolment Process The Telstra LOLM System Administrator is responsible for coordinating the registration of Service Providers Following registration the Telstra LOLM System Administrator will create a Service Provider profile The Service Provider LOLM System Administrator will coordinate the creation and download of secondary digital certificates for each Service Provider user LinxOnline Mobiles User Guide Page 60 of 78 Whatare the tupes of users Service Provider users mau be assigned to one or more ofthe following user roles e SPLOLM User e SP Alarm user Service Provider staff who are assigned to the Alarm user role have the additional access level that displaus Porting Alarm data on the bottom right of the LOLM screen What is encryption To ensure data security betw
35. SOUTH GIPPSLAND ST ARNAUD ST GEORGE ST LAWRENCE STAWELL STH MIDLAND HWY SUNSHINE COAST LinxOnline Mobiles User Guide Home Region Network Type SYD PER ADE PER MEL MEL PER SYD SYD SYD MEL MEL SYD SYD PER BRI ADE SYD MEL MEL MEL BRI BRI ADE MEL MEL MEL SYD MEL MEL MEL MEL BRI BRI MEL MEL BRI GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM GSM Description SYDNEY PERTH ADELAIDE PERTH MELBOURNE MELBOURNE PERTH SYDNEY SYDNEY SYDNEY MELBOURNE MELBOURNE SYDNEY SYDNEY PERTH BRISBANE ADELAIDE SYDNEY MELBOURNE MELBOURNE MELBOURNE BRISBANE BRISBANE ADELAIDE MELBOURNE MELBOURNE MELBOURNE SYDNEY MELBOURNE MELBOURNE MELBOURNE MELBOURNE BRISBANE BRISBANE MELBOURNE MELBOURNE BRISBANE Page 75 of 78 Mobile Service Area Home Region Network Type Description MELBOURNE SYDNEY SYDNEY SYDNEY TENNANT CREEK ADELAIDE TOM PRICE PERTH TOOGOOLAWAH BRISBANE BRISBANE BRISBANE BRISBANE ADELAIDE SYDNEY PERTH ADELAIDE MELBOURNE MELBOURNE MELBOURNE BRISBANE BRISBANE ADELAIDE SYDNEY SYDNEY MELBOURNE ADELAIDE SYDNEY MELBOURNE YORKE PENINSULA ADELAIDE YOUNG SYDNEY BOLD TYPE signifies a non alignment of state location of MSA and Home Region LinxOnline Mobiles User Guide Page 76 of 78 Attachment 4 REPORTING FAULTS Information checklist
36. WHOLESALE LINXONLINE MOBILES USER GUIDE Issue Number 4 29 April 2008 Copyright 2010 Telstra Corporation Limited Registered trademark of Telstra Corporation Limited TM Trademark of Telstra Corporation Telstra Corporation Limited ABN 33 051 775 5561 DOCUMENT CONTROL SHEET Contact for Enquiries and Proposed Changes If you have any questions regarding this document contact Name Ray Pearson Designation Subject Matter Expert Mobile Resale Mobile Number Portabilitu Phone 08 8308 0974 2 0 24 10 2002 All screen layouts updated to align with Internet Standard 6 02 Information included to reflect the addition of GSM Postpaid as an available product 2 01 28 11 2002 Product codes NO MTSMS and NO MOSMS added to Attachment 1 2 02 17 12 2002 Product codes WCAFAX14 WCFAX14 and WCDATA14 added to Attachment 1 2 03 14 01 2003 Product code NO MODATA added to Attachment 1 Remove Product code 5WCONF obsolete from Attachment 1 Remove duplicated Attachment 1 and re paginate 3 0 25 02 2003 Updated to align with LOLM version 2 2 Home Region and MSA table added as Attachment 4 Product code MSGWRPIN added to Attachment 1 Added Attachment 5 Fault reporting Page 36 Create GSM add note regarding SIM insertion 05 09 2003 Page 57 Port Churn in for GCSPs clarified new SIM requirement 09 09 2003 Page 79 remove redundant CDMA International Roaming codes and add new GSM International Roaming product code 08 12 2003 P
37. age 52 addition of GPRS information Page 81 addition of GPRS product codes Page 86 new potential GPRS fault codes Pages 90 93 new error descriptions GPRS Activation and added 1xRTT Activation reference data Add GSM reactivation reasons on Page 84 22 08 2004 Updated Attachment 2 with new GPRS amp 1xRTT error messages Moved EN tasks to topic 5 Page 89 Updated port request status section Page 38 removed reference to provisioning GPRS after activation Page 84 removed GPRS amp 1xRTT activation reference data Page 53 expanded the GPRS activation description to include handset dropdown box functionality Page 32 modified 1xRTT section 08 09 2005 Pages 32 amp 53 new Premium SMS instructions 3 05 27 05 2004 Update and align Attachments 1 amp 4 Home MSAs and Home Regions Page 32 added 1xRTT section Page 82 added new product codes for 1xRTT Page 84 updated reference data for LinxOnline Mobiles User Guide Page 2 of 78 08 09 2005 Page 38 updated barring code for 1XRTT Page 57 updated barring options for GPRS 24 11 2006 Full review of document to maintain data currency Add information regarding Premium SMS adult content CDMA Resale due to Telstra CDMA Network Closure on 28 04 08 Telstra Wholesale no longer provides the CDMA Resale Product 07 10 2010 New template 29 04 2008 Removal of all Reference Products Processes etc relating to The information contained in this doc
38. ape LinxOnline Mobiles User Guide Page 67 of 78 What do the compliance statements mean Compliant Indicates the browser meets Telstra s requirements The Browser mau require a prerequisite patch Compliant with minor issues Indicates the browser largelu meets Telstra s requirements There are some minor outstanding issues that have no fix but mau be worked around Testing Pending Indicates that the browser is still undergoing testing bu Telstra for compliance or is yet to be tested Telstra will not guarantee normal functionality on this browser Unsupported The browser is not supported either because it does not meet Telstra s requirements or because Telstra cannot guarantee compatibility with R amp E or LOLO What about earlier versions of Internet Explorer Some of the earlier versions of Internet Explorer will require specific patches in order to allow 128 bit encryption To ensure the proper operation of R amp E and SSL sessions the following settings should be in place on each operator s browser and operating system In some cases where desktop policies are restrictive it may be necessary for IT system administrators to change certain settings for their users If these settings are not in place the proper operation of R amp E and LOLM cannot be guaranteed Browser Independent Settings These settings are independent of which browser family you are running Netscape or Internet Explorer Active Desktop needs to be
39. arget Technology Type Telstra GSM Network The steps from here are the same as for a port out reversal LinxOnline Mobiles User Guide Page 45 of 78 Topic 6 Bulletin Board Query Message The Bulletin Board is a broadcast tool that allows the Wholesale Customer Transfer WCT group to communicate to all Telstra SPs Communications will be of a general nature such as e Network outages e g GSM base station is down e System outages e Memos e Updates to procedures or operating conditions SPs will not be able to create messages for the bulletin board or communicate to other SPs via the bulletin board Querying a Bulletin Board message allows you to read any messages that have been created by the WCT group for general communication to Telstra GSM SPs The following table lists the steps to access a bulletin board message Step I From the Bulletin Board page click on Query Message You will see the Query Bulletin Board Message page LinxOnline Mobiles aT M ET Cel METTE Bulletin Board Bi tiunimmmal4 New bulletin message Create Message Query Bulletin Board Message I z Category Modify Message Delete Message Priority z Query Message a top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Select the required group of messages to access by selecting the e category priority LinxOnline Mobiles User Guide Page 46 of 78 Stee tim
40. blue until you mouse over the flag which changes the colour to orange On the side menu bar there is a red alert to inform the user whenever there are any New Bulletin Board Messages LinxOnline Mobiles User Guide Page 8 of 78 Topic 2 Managing a GSM Service Overview To manage GSM services involves several tasks that a CSP can perform for its customers The GSM menu item on LOLM is used to manage GSM services with tasks including e Query a GSM service e Modify a GSM service profile e Create a GSM service e Query a GSM MSN Status e Query GSM MSN Availability e Deactivate a GSM service e Reactivate a GSM service e Temporarily Suspend Disconnect a GSM service e Change MSN e Replace SIM e Queru PUK Managing GSM Screen To perform anu of these events uou first need to select GSM from the menu bar across the top ofthe home page You will see the GSM page LinxOniine Mobiles Home Page Fault PortIn Port Out Churn Bulletin Board Admin Help a New bulletin message Query Query a GSM Service Modify Enquire service details about a GSM mobile number Returned only if the mobile number is administered Query Msn Status MSN Query Msn Availability Denotes a mandatory field Temporary Suspend Disconnect Change MSN top Replace SIM Query PUK xs 15 00 PN PCNT WN BCC EN Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help LinxOnline Mobiles User Guide Pag
41. but also remove their name from the Secondary User Management screen Click Ok LinxOnline Mobiles User Guide Page 65 of 78 Internet Browsers and SSL Because R amp E utilises a 128 bit keu onlu certain newer versions of Internet Explorer and Netscape can successfullu function with Registration and Enrolment The following tables indicate which browsers and versions are compatible with R amp E and LOLM Internet Explorer 5 00 2516 1900 Internet Explorer 5 01 Windows 2000 Beta 3 build Unsupported 5 00 2031 5 00 2919 800 Internet Explorer 5 01 Windows 2000 RC1 build Testing Pending 5 00 2072 5 00 2919 3800 Internet Explorer 5 01 Windows 2000 RC2 build Testing Pending 5 00 2128 5 00 2919 6307 Internet Explorer 5 01 Compliant 5 00 2920 0000 Internet Explorer 5 01 Windows 2000 build 5 00 2195 Testing Pending 5 00 3103 1000 Internet Explorer 5 01 SP1 Windows 2000 Testing Pending 5 00 3105 0106 Internet Explorer 5 01 SP1 Windows 95 98 and Compliant Windows NT 4 0 5 00 3314 2101 Internet Explorer 5 01 SP2 Windows 95 98 and Compliant Windows NT 4 0 LinxOnline Mobiles User Guide Page 66 of 78 Version Number Product Name 5 50 4134 0600 Internet Explorer 5 5 Compliant with Minor Issues 5 50 4308 2900 Internet Explorer 5 5 Advanced Securitu Privacu Beta Unsupported 5 50 4522 1800 Internet Explorer 5 5 Service Pack 1 Testing Pending 6 00 2462 0000 Internet Explorer 6 Public Preview Beta Unsupported Netsc
42. ction version of LOLM The prototype data is not real data and it is only used for the purpose of training LOLM LinxOnline Mobiles User Guide Page 5 of 78 Topic 1 Overview of LOLM LinxOnline Mobiles Background Information about MNP In October 1999 the Australian Competition and Consumer Commission ACCC directed the Australian Communications Authoritu ACA to amend the Telecommunications Numbering Plan 1997 to provide for Mobile Number Portability MNP This mandate specified that all mobile Service Providers SP must allow customers to retain their mobile service number when changing or porting to another Service Provider MNP will target mobile customers wishing to change mobile SPs allowing them to take their existing mobile service number with them to their new SP on both a technical and customer service level As a mobile SP Telstra will be able to port customers to Telstra with their mobile service numbers that had been allocated to other SPs Telstra will also liaise with other SPs to ensure that theu can successfully receive customers porting to them from Telstra Additionally as a carriage service provider Telstra needs to ensure a call to a ported mobile service number is routed to the appropriate carriage service provider The Role of LOLM One of the roles of LOLM is to manage the day to day tasks for GSM services such as creating modifying and maintaining LOLM s other role is incorporated with MNP whe
43. ctive Scripting Use HTTP 1 1 Use SSL 3 0 Warn about invalid site certificates Enable Javascript Certificate to identify you toa web site Enable SSL Secure Sockets Layer v3 RC4 encryption with a 40 bit key and an MDS MAC RC2 encryption with a 40 bit key and an MDS MAC No encryption with an MD5 MAC LinxOnline Mobiles User Guide Enable Page 70 of 78 options browsing Internet Explorer 5 0 5 01 5 01sp1 5 01sp2 5 5 amp 5 5sp1 Internet options security gt custom ActiveX controls and plug ins Internet Explorer 5 0 5 01 5 01sp1 5 01sp2 5 5 amp 5 5sp1 Internet options gt security gt custom gt ActiveX controls and plug ins Internet Explorer 5 0 5 01 5 01sp1 5 01sp2 5 5 amp 5 5sp1 Internet options security gt custom scripting Internet Explorer 5 0 5 01 5 01sp1 5 01sp2 5 5 amp 5 5sp1 Internet options advanced options gt HTTP 1 1 settings Internet Explorer 5 0 5 01 5 01sp1 5 01sp2 5 5 amp Internet options advanced options securitu 5 5sp1 Internet Explorer 5 0 5 01 5 01sp1 5 01sp2 5 5 amp 5 5sp1 Internet options gt advanced options securitu Navigator 4 03 4 04 Edit gt Preferences gt Advanced Communicator 4 08 4 51 4 61 4 7 4 72 4 73 4 74 4 75 Navigator 4 03 4 04 Communicator 4 08 4 51 4 61 4 7 4 72 4 73 4 74 4 75 Tools gt Security Info gt
44. d IFS Deactivate ae Home MSA Description VICTOR HARBOR z Reactivate Temporary Suspend Disconnect Feature Code amp Description Characteristic value Change MSN NCBA Normal Call Barring GSM PROVISION VALUE 1 Operator GSM Replace SIM ACBA Alternate Call Barring GSM ACBA CODE 1 Operator GSM Query PUK c cm Denotes a mandatory field Enter the appropriate amendments and click on submit to pass on the changes to Telstra Systems Note If Home MSA is changed the Home Region may also change If the existing SIM is not validated to that Home Region modification will fail SIMs are only validated to a specific Home Region You will be returned to the modify page To modify the product details click on the Modify Product and Features button You will see the Modify a GSM Profile Product Details page LinxOnline Mobiles la I GSM Fault PortIn PortOut al I NN TT T Te Tre Admin Help New bulletin message Query Modify a GSM Profile MSN 0555999999 Modify Create Product Details Query Msn Status Select Code amp Description Last Update Query Msn E VMLWS2 Wholesale Voice Mail Availability earners EASY1 Call Waiting Call Enquiry Reactivate NOCND No Calling Number Display 16 03 2001 12 12 Temporar Suspend Disconnect Change MSN Replace SIM Query PUK CLIB Calling Line Permanent Block KI E MSG_RVA RYA Notification For Messagebank 1
45. disabled Some components of an active desktop may use SSL sessions If the active desktop setting is activated this may interfere with the proper operation of Telstra s SSL reliant systems LinxOnline Mobiles User Guide Page 68 of 78 How manu browsers can be open at a time Only have one browser open at a time while conducting transactions in an SSL reliant site LOLM or R amp E Some SSL reliant applications will not re query your browser for the private key if you already have another SSL session already open This may interfere with the proper operation of Telstra s SSL reliant systems Internet Explorer later than 5 01 When running an Internet explorer Browser with a version of 5 01 or higher you need to ensure that your PC has more than 32Mb of RAM otherwise you will be unable to run browsers in separate processes As a system administrator you will need to run separate processes in order to create and download secondary certificates successfullu LinxOnline Mobiles User Guide Page 69 of 78 Browser Settings As well as ensuring uou have the correct browser version uou should also ensure that the browser settings are correct as shown in the following table Setting name Applicable browsers Location of setting Setthisto Internet Options advanced Launch Browserin Internet Explorer 5 0 a separate process Run ActiveX controls and plug ins Script ActiveX controls marked safe for scripting A
46. e 9 of 78 Queru If a Carriage Service Provider CSP wants to enquire about details of a GSM service theu need to select Query from the GSM page menu The following table lists the steps to queru a GSM service Step Ain O O From the GSM page enter the MSN you wish to enquire about Click on Search e Successful you will see the details of the GSM service including Service Details Network Settings Product Details Product Type Prepaid or Postpaid LinxOnline Mobiles Home Page Fault PortIn Port Out Churn Bulletin Board Help Query Query a GSM Service MSN 0555999999 Modify Query Msn Status PIN Barring Password 1234 Query Msn Network Type GSM Availability Home MSA Description VICTOR HARBOR Connection Date 10 01 2000 Cancellation Date 10 01 2001 Suspend Disconnect Service Status Description Active Change MSN b Service Status Reason Description No Longer Required GSM Replace SIM i Service Status Last Update Timestamp 10 01 2001 Query PUK Service Type Telstra GSM Network User Verification Password IFS IMSI IMSI HLR HLR Resale Type Postpaid From this result you can perform other events such as modifying a service deactivating a service reactivate a service suspend disconnect a service Unsuccessful you will see the transaction failure screen LinxOnline Mobiles User Guide Page 10 of 78 Modify Profile To modify a GSM service profile
47. e Churn Out Reversal process is veru similar to the Port Out Reversal process the onlu difference being the starting point The customer still needs to instigate the reversal of the churn out This must be done in writing The following table lists the steps to reverse a churn out On the Home page select Churn from the menu bar across the top of the page You will see the Churn Reversal Query page LinxOnline Mobiles Home Page GSM Fault PortIn Port Out Bulletin Board Admin Help _ New bulletin message Reversal Churn Reversal Query This screen should only be used when the customer has signed a reversal suggestion form stating the churn was not authorised msu Denotes a mandatory field top Home Page GSM Fault Port In Port Out chum Bulletin Board Adrnin Help Enterthe MSN to be queried Click on Search You will see the Churn Reversal Query page LinxOnline Mobiles Home Page GSM Fault PortIn Port Out Bulletin Board Admin Help New bulletin message Reversal Churn Reversal Query Request ID 000120021001000055612 Previous Request ID 0004567893 Event type Churn Reversal Port Request Date Time Stamp 13 08 2001 12 00 Request Status Date Time Stamp 12 08 2001 14 00 Losing CSP 0001 Cable amp Wireless Optus Gaining CSP 0089 Austar United Broadband Losing MC 0006 Primus Telecommunications Gaining MC 0003 Cellular One Current Technology Type Telstra GSM Network T
48. e Mobiles User Guide Page 42 of 78 Reversing a Port Out When a customer comes to uou demonstrating that the port of their MSN was unauthorised and theu want to retain their MSN with uour companu uou can instigate a reversal of the port out The following table lists the steps to reverse a port out Step 0 Acin On the Home page select Port Out from the menu bar across the top of the page You will see the Port Reversal Query page LinxOnline Mobiles Home Page GSM LETTERS GEME Port Out Gero mis TTE TE Board Admin Help EEUU _ New bulletin message Reversal Port Reversal Query This screen should only be used when the customer has signed a reversal suggestion form stating the port was not authorised msn Denotes a mandatory field top Home Page GSM Fault Port In port Out Churn Bulletin Board Admin Help Enter the MSN to be queried Click on Search You will see the Port Reversal Query page LinxOnline Mobiles Home Page GSM Fault MEETS GNE V Port Out Churn BulletinBoard Admin Help as _ New bulletin message d Reversal Port Reversal Query Request ID 000120021001000055612 Previous Request ID 0004567893 Event type Port Out Port Request Date Time Stamp 13 08 2001 12 00 Request Status Date Time Stamp 12 08 2001 14 00 Losing CSP 0001 Cable amp Wireless Optus Gaining CSP 0089 Austar United Broadband Losing MC 0006 Primus Telecommunication
49. ed in a separate table below CODE DESCRIPTION CLIB Calling Line Permanent Block CNSDIS2 Disable Callback Notification Service CNSTMR30 Callback Notification Timer 30 secs GPRS Internet Internet access using packet data GPRS GPRS MMS MMS access using packet data GPRS GPRS WAP WAP access using packet data GPRS MSG RVA RVA Notification For Messagebank MSGWRPIN Messagebank PIN reset NOCND No Calling Number Display NO 0011 Allow 16 digit Call Forward number NO CONF Opt Out Of Conference Call NO GPTCM Bar GPRS Internet NO GPWAP Bar GPRS WAP NO MMS Bar GPRS MMS NO MOSMS Bar outgoing SMS NO MTSMS Bar incoming SMS NO VOICE Bar Voice for data only services NO WAP Bar WAP Circuit Switched GSM VMLWS1 Wholesale Voice Mail WSIROAM International Roaming Premium SMS Product Codes The following table lists all the Premium SMS product codes valid for use in LOLM Each SP will only have access to product codes that are valid for them CODE DESCRIPTION MCOMW020 Premium SMS 20 spend limit MCOMW050 Premium SMS 50 spend limit MCOMW100 Premium SMS 100 spend limit MCOMW150 Premium SMS 150 spend limit MCOMW300 Premium SMS 300 spend limit MCOMW500 Premium SMS 500 spend limit PRSMSBAR Premium barring product RECONAC Opt in Age Restricted Content LinxOnline Mobiles User Guide Page 50 of 78 NOTE These products are all mutuallu exclusive to each other This means that a single service end user
50. een Telstra Wholesale and its customers Telstra utilises Secure Sockets Layer SSL technology SSL encrypts messages sent between browsers and web servers and is the standard that most secure web sites are built upon today In order to encrypt decrypt and authenticate the data a key is used These keys are either 40 bits or 128 bits long and are packaged into a piece of software known as a digital certificate There are two types of digital certificates Root Certificates that are installed on the user s browser Server Certificates which are stored on the Web Server Telstra uses a 128 bit key and asymmetric encryption to ensure the highest level of protection is given to our customers information Currently 128 bit encryption is the strongest commercially available encryption tool The asymmetric encryuption decryption process works like this e The user goes to a secure Web site e Theuser s SSL secured session is started and a unique public key is created by the Server Certificate on the Web server this public key is transmitted to the user s browser e A message is encrypted using the public key and then sent from the browser to the web server e The message is received by the Web server and is decrypted using the server s private key e Once the session is finished the keys both public and private are discarded just to be on the safe side The use of two separate keys means that even if the public key is intercepted ove
51. eft blank Query PUK Home MSA Description Enter select the mandatory GSM details for the new service Note if the SIM has not been validated to the selected Home MSA Home Region the Create function will fail Note Mandatory fields are indicated with a Select the appropriate Service details for the new service Select the appropriate Network Settings for the new service Select the appropriate Product and Feature details for the new service Click on submit This will commence the create process You will see the GSM Service Created page Click on OK You will be returned to the Home page LinxOnline Mobiles User Guide Page 14 of 78 Queru MSN Status Queru MSN status is used to establish the status of an MSN to either e create a GSM service e holda MSN e modify the profile of a GSM service if you re the CSP for the MSN e port churn in the If you re the CSP for the MSN you can view all details of the service otherwise you ll only see the status of the MSN The following table lists the steps to query the status of an MSN Step Action From the GSM page select Query MSN Status from the menu on the left You will see the Query MSN Status page LinxOnline Mobiles Horne Page Fault PortIn Port Out Churn Bulletin Board Admin Help _ New bulletin message Query Query GSM MSN Status Modify Enquire on the status of a GSM mobile number across all valid GSM mobile Create numbers Query Msn S
52. irmed Press OK to continue Your communication number is 1234567890 Please retain this number in order to monitor or modify the fault P top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Monitor Modify Fault After you have created a potential fault request you can monitor the status of the investigation When you are monitoring the status of a potential fault request you can add additional notes to the details of the report The following table lists the steps to monitor a potential fault status Step foto From the Fault page click on Monitor Modify You will see the Monitor Potential Fault Investigation page LinxOnline Mobiles Home Page GSM Fault PortIn PortOut Churn BulletinBoard Admin Help _ New bulletin mess Create Monitor Potential Fault Investigation Monitor Modify MSN Communication Number Search Denotes a mandatory field A top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help LinxOnline Mobiles User Guide Page 27 of 78 Click on Search Ifthere s a current report uou will see the Potential Fault Investigation Details page displauing the status of the fault LinxOnline Mobiles Home Page GSM Fault PortIn PortOut Churn BulletinBoard Admin Help Create Potential Fault Investigation msy 9876543210 Montor Medi Details Communication Number 3333333333 I
53. is greater than six months LinxOnline Mobiles User Guide Page 55 of 78 Bulletin Board Codes Bulletin Board codes are used when interpreting Bulletin Board messages via the Bulletin Board menu item The following table lists the codes used in LOLM TYPE CODE DESCRIPTION Categoru AL 000 Au MEM Memo eee SO SystemOutage ees NO 2012 Network Outage UPD Update Prioritu L Low M Medium BEN High LinxOnline Mobiles User Guide Page 56 of 78 Attachment 2 LOLM Error Messages ERROR MESSAGE ACTION THAT CAUSED ERROR _APIN barring password is required mu Create Service es s lt lt iS A Port Churn i is already in progress for this mi Port Notification _ASIM is required Create Service OOO A concurrent update has been attempted Please cancel the operation and retry MEN _ Adjustment not found RE Monitor Potential Fault Investigation LLL An MSN or SIM is required Query MSN Status ER An error has occurred because network settings Queru Service were added when the service was created Please Modify Service employ the two step process to progress lt An error has occurred in Telstra s Mobile Management System BEEN _ An input value exceeds its limits Ani invalid action has been attempted o Cannot reactivate service must be a primary service A generic error message Contact WCTA for II IC CD Cannot update service
54. ivate please consult your Telstra Wholesale Account Manager LinxOnline Mobiles User Guide Page 24 of 78 Adult Content Premium SMS Age Restricted Content is adult content that is rated MA15 or R18 and is available from numbers prefixed with 195 or 196 and supplied via premium messaging services Age Restricted Content can onlu be accessed bu customers on the Telstra GSM networks who have opted in to receive and who have the Age Restricted Content product code RECONAC provisioned on their mobile service The Premium Services Determination released bu the ACA on 30 June 2005 imposes obligations on service providers in regard to the provision of mobile content services via premium SMS MMS and proprietary network services mobile carrier portals and provides a framework for application of appropriate community safeguards in respect to age restricted content Service Providers are required to have age verification an opt in process and systems in place prior to accepting opt in requests from customers over the age of 18 years for access to age restricted content delivered via Premium SMS LinxOnline Mobiles User Guide Page 25 of 78 Topic 3 Fault Service Request Overview For potential faults associated with an MSN a fault report can be created This report can be monitored on its progress and anu additional notes can also be added using the modifu function Fault Service Request To perform anu of these events uou first need to
55. m Determine if the phone is transmitting the correct info Page 77 of 78 FAULT DESCRIPTION INFORMATION REQUIRED WHY THIS INFORMATION IS IMPORTANT VOICEMAIL Date and Time of occurrence Enables check of call logs Symptom Exact description of the problem Type of notification if relevant To determine what system to check Date and time of occurrence Enables check of call logs Mobile phone make amp model To isolate if a particular model has a problem A calling party amp B called Enables check of both parties party numbers ONE WAY SPEECH Location Street names Map To determine what RBSs Echo reference if possible cancellers service the area A amp B party numbers Enables call simulation Is it intermittent If yes enables test of multiple routes switches echo cancellers Date amp Time of occurrence Enables check of call logs LinxOnline Mobiles User Guide Page 78 of 78
56. ning So you ve got a customer who wants their mobile number to be with your company making you the GCSP But will it be a Port In or a Churn In To specify as a Port In there needs to be a change of Mobile Carrier when a number is transferred For example if the customer s MSN is currently on Optus network and the CSP could be Optus or one of their resellers and they want to transfer their MSN to Telstra s network with Telstra or one of their resellers as the CSP the MSN would be Ported In Churning on the other hand is when there s no change of carrier network e g Transfer from a TW Reseller to Telstra Retail or vice versa Porting Churning In tasks if you re the GCSP If you re the GCSP the Port Churn In process commences when a customer requests to have their existing service transferred to your company The tasks you can perform as a GCSP are e instigating a request to port churn a service this involves validating if the service can be ported churned e proceeding with or cancelling a Port Notification e actioning a Port Cutover Notification and commence creating a GSM service e withdrawing a Port Notification to stop the port churn in process e examine the port churn history of the MSN Port Churn In for GCSPs Introduction To port churn in a GSM service requires a customer to ask you for their service to be ported to your company the GCSP The main steps for the Port Churn In are e requesting for
57. ns will not be enabled This page provides three options you can take with this PN You can e proceed with the port churn in see the next step e withdraw the port churn in request e return to previous list allows you to select a new PN from the Port Notification page Click on Proceed to continue with the port churn in You will see the Port Cutover Notification Request page LinxOnline Mobiles Home Page GSM Fault Port In PortOut Churn Bulletin Board Admin Help New bulle Port Cutover Notification Request MSN 0555390044 Request ID 008920020417000005266 Target Technology Type GSM top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Click on Submit You will see the Port Cutover Notification confirmation message Microsoft Internet Explorer Ea Tour request has been submitted You will be alerted when a Port Cutaver Notification has been received Click on OK You will be returned to the home page LinxOnline Mobiles User Guide Page 33 of 78 Receiving a Port Cutover Notification The following table lists the steps to Port Churn In a GSM service after receiving a Port Cutover Notification PCN from the LCSP On the Home page examine the Porting Flags to identify if you ve received a PCN flag You ll know if you ve received a PCN when the flag colour turns to red Click on the PCN flag You will see the Port Cutover Notification page LinxOnline Mobiles
58. of 78 Topic 7 LOLM Support Overview As a user of LOLM you will be able to access the following for support e LOLM Online Help e Your system administrator Primary Certificate Holder to report problems that occur with LOLM Your System Administrator will then contact the following areas depending on the type of problem that has been reported e Ifthe problem is Business Related then the System Administrator will contact the Wholesale Customer Transfers in Adelaide on 08 8308 3000 e Ifthe problem is Information Technology Related then the System Administrator will contact the Telstra Helpdesk on 1300 654 033 Option 2 LinxOnline Mobiles User Guide Page 48 of 78 Glossaru of Terms The following table lists descriptions of terms used throughout this document ACA AEN BCC CSP EN EpirgNotification GSM Linx OnLine Mobiles MMS MNP MSA MSN PCN PIN PesondidenfcationNumber O PN i Pot Notification PUK SIM SSL WAP LinxOnline Mobiles User Guide Page 49 of 78 Attachment 1 LOLM Reference Data Reference Data Attachment 1 lists the reference data that is used in the various drop down menus in LOLM Product Codes Product codes are used when you query create or modify a GSM service via the GSM menu item The following table lists all the product codes valid for use in LOLM Each SP will only have access to product codes that are valid for them NOTE Premium SMS products list
59. on Elapsed Time 15 Replace SIM SOR CFB Call Forward Busy GSM Activation Status o Not Active GSM Query PUK Diversion Number Enter the appropriate amendments and click on submit to pass on the changes to Telstra s Mobile Management System You will be returned to the modify page LinxOnline Mobiles User Guide Page 13 of 78 Create To create a new GSM service on LOLM you can either e obtain the next available number or e select an MSN from a range of available numbers or When the status of the MSN has been checked as available the creation stage can commence To avoid possible network difficulties do not insert SIM card into handset until activation has been confirmed The following table lists the steps to create a GSM service 1 From the GSM page select Create from the menu on the left You will see the Create GSM Service page l line Mobil LinxOnline obiles Home Page Fault PortIn Port Out Churn Bulletin Board Admin Help New bulletin message Query Greate GSM Service LR Modify Creates a new GSM service on the 1000159572 account on the Telstra Create Network Query Msn Status Requested Telstra MSN if this field is left blank a new MSN Query Msn will be automatically generated Availability Haacuunte Network Type GSM Reactivate SIM Temporary Suspend Disconnect PIN Barring Password Change MSN User Verification Password r Replace SIM Pin Password used if l
60. ons on how to use LinxOnline Mobiles LOLM LOLM is used bu Telstra Resellers to manage GSM Global Sustem for Mobile mobile services andto port churn in and port churn out GSM services from to other Mobile Service Providers This User Manual is targeted at groups who manage and port GSM services These groups include e Telstra Wholesale Service Providers also known as Resellers who resell Telstra GSM network services e Wholesale Customer Transfers based in Adelaide e National Wholesale Service Centre based in Townsville It is assumed that you will already have e Knowledge of current processes for managing GSM services e Anunderstanding of Mobile Number Portability based on ACIF C570 2005 Mobile Number Portabilitu ACIF G574 2001 Mobile Number Portability Customer Information e Knowledge and understanding of the system LinxOnline Mobiles and an understanding of how transactions relating to Mobile Number Portability are performed and managed via LinxOnline Mobiles This document has been developed as a user manual for LOLM providing topics for each of the major functions that LOLM provides This User Manual provides detailed information on the content covered during the LOLM system training course and can also be used as a reference source when using LOLM back at the work place The content shown in the screens throughout this User Manual reflects the data within the LOLM prototype and not the produ
61. r GCSP aport cutover notification PCN for GCSP Qwithdrawal notification WN for LCSP abroadcast cutover completion BCC anexpiry notification EN for LCSP LinxOnline Mobiles User Guide Page 7 of 78 The following diagram shows the Home page of LOLM LinxOnline Mobiles Menu Bar F cM B mU ES m E Y Home Page Fault Port In Port Out Churn Bulletin Board Admin Help New bulletin message Manage Service i i To enquire an the status of a GSM mobile number enter an MSN and press the Query MSN Status button QueruServiceDetails F Or select one af the following buttons _ Create service _ Query MSN availability Port Churn Flags alerts M Fault Port In Port Gut Churn Bulletin Board Admin Help Functionality of the Port Churn Flags The Port Churn Flags will be displayed on every page of LOLM and are refreshed each minute to check for incoming messages The top row of the Port Flags shows Account Enquiry Notifications AEN and the time remaining to respond to them this is discussed in more detail on page 75 The bottom row of the Port Flags displays the remaining Port Flags that a CSP can receive during a Port Churn The status of each individual Port Flags is indicated by a colour If there s e acurrent message to respond to the Port Flag will become active and will be coloured red e no message to respond to within LOLM the Port Flag colour remains
62. r the Internet the message cannot be decrypted because the private key is never transmitted over the web Diagram of the Encryption process The following diagram demonstrates the encryption process Secure Browser Encrypted message i5 Secure Web Server aant to Secure Wah sarvar Message ls decrypted ee on the Web server using the private key A second massaga response ls encrypted Emcrypted second Nike Wek server Using message is sent to the private key the originating client LinxOnline Mobiles User Guide Page 61 of 78 How do you obtain a Root Certificate In order to obtain a Root Certificate you need to submit a request to a certificate authoritu In Telstra s case the certificate authority is associated to an application known as Registration and Enrolment R amp E Telstra understands that some of its customers want the ability to be able to create and delete their own certificates instead of having to contact Telstra each time they need a certificate created or revoked For this reason each customer is provided with a single Primary certificate which has the ability to create maintain and revoke secondary certificates Each secondary certificate is a root certificate in its own right and can access any available Telstra Wholesale Online System that the Primary holder allows them to Creating Secondary Certificates Stage 1 Registration The Service Provider System Administrator performs this process It registers
63. re it manages the porting of GSM mobile services to from other mobile SPs LOLM interfaces to internal Telstra systems for information sharing with other mobile SPs Carriers LOLM Functions LOLM provides SPs with the tools to manage and port GSM services It s important to understand that each SP can only access data for their own GSM services Data on GSM services that belongs to other SPs cannot be accessed LOLM will provide the following functions e Provide facilities to enquire on the details of a GSM service including service details network settings and products and features e Allow the update of a service including the updating of service details updating of network settings and provisioning and de provisioning of products and features e Allow the activation of a new GSM service including the provision of service details network settings and products and features e Allow the modification of an existing GSM service including network settings products and features e Allow the update of SIM details for GSM services and the replacement of a SIM card e Provide the ability to identify the status of a mobile service number MSN service provide a list of available numbers and enable a mobile number to be held e Provide the ability to temporarily suspend or temporarily disconnect a service e Provide the ability to deactivate a service reactivate a disconnected service or reactivate a temporarily suspended or di
64. return to the Home page after the action is performed Query MSN Availability You can query if a GSM MSN is available or not This allows you to create or hold a service with that MSN The following table lists the steps to query the availability of an MSN Step 1 01 Adin From the GSM page select Query MSN Availability from the menu on the left You will see the Query MSN Availability page You can enquire on a range of available GSM numbers with a maximum of 20 numbers displayed To set the search conditions you can enter a combination of the following e MSNprefix eg 0438 mandatory field e MSN suffix eg 12 for numbers starting with 0438 12 After the search conditions have been set click on Search You will see the MSN Availabilitu page LinxOnline Mobiles User Guide Page 16 of 78 Step ftom LinxOnline Mobiles Home Page MMe Fault PortIn PortOut Churn Bulletin Board Admin Help Query ee MSN Prefix 0555 PRET GSM MSN Availability Results odiry MSN Suffix 1234 Create New bulletin message Query Msn Status Query Msn MSN Premium Number Indicator Availability ERE 0555123456 GOL1 Reactivate 0555123457 BRO1 Temporary 0555123458 BROL Suspend Disconnect Change MSN Replace SIM 0555123460 SIL1 Query PLIK 0555123459 BRO1 g gt h g Select the required MSN from the list of numbers displaued
65. s che top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Select the required event and click on View Details You will see the Port History Details page LinxOnline Mobiles Home Page GSM Fault Port Out Churn Bulletin Board Admin Help DONE History Port History Details MSN 0555123456 Request ID 0004567890 Port Request Date Time 09 08 2001 12 00 Event Type Port Out Request Status ACTIVE Port History Request Status Date Time 08 08 2001 14 00 Gaining CSP 0089 Austar United Broadband Reject CSP Gaining MC 0003 Cellular One Reject MC This page displays the historical details of the selected event The details on this page can only be examined and not acted upon Click on Return to list to return to Port History Results page LinxOnline Mobiles User Guide Page 39 of 78 Topic 5 Wholesale Port Churn Out If you re the LCSP the port churn out process commences when you receive a request to havea customer s existing MSN transferred from your company The tasks you can perform as a LCSP are e responding to an Account Enquiry Notification AEN e responding to a Broadcast Cutover Completion notice e responding to an Expiry Notification e actioningareversal of a port churn out The following table lists the steps to respond to an Account Enquiry Notification AEN Sep 1 10 1 Acin The first indication that
66. s Gaining MC 0003 Cellular One Current Technology Type Telstra GSM Network Target Technology Type Telstra GSM Network LinxOnline Mobiles User Guide Page 43 of 78 To continue the port out reversal click on Proceed You will see the Port Out Reversal Notification Request page LinxOnline Mobiles Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help _ New bulletin message GSM Port Out Reversal Notification Request Request ID 000120021001000055612 Previous Request ID 0004567893 Current Technology Type GSM Customer Authorisation Date dd mm yyyy 30 04 2008 Account Reference Number DOB Target Technology Type Home MSA Description SIM Submit Denotes a mandatory field Enter the Customer Authorisation Date Then enter e theHome MSA Description e the SIM Click on Submit You will see a pop up message explaining that you should receive a Port Notification Response from the LCSP who was the GCSP before the reversal when they respond to the request Microsoft Internet Explorer 2 Your request has been submitted you will be alerted when a Port Notification Response has been received The process to reverse the port is now the same as when you are the GCSP porting ina MSN You need to e initiate a PCN e create a GSM service Click on OK You will be returned to the Home Page LinxOnline Mobiles User Guide Page 44 of 78 Reversing a Churn Out Th
67. sconnected service LinxOnline Mobiles User Guide Page 6 of 78 Provide the ability to create monitor and modify a potential fault request Provide the ability for passing Account Enquiry Notifications Port Churn Notifications Port Churn Notifications Responses Port Churn Cutover Notifications Port Churn Withdrawal Notifications Port Churn Reversal Updates Broadcast Cutover Completion Notifications Port Churn Expiry Notifications Turning Functions into Processes Using the list of functions above we can group these into main processes that a user can perform on LOLM The processes are Managing a GSM service Managing a SIM card Managing Fault Service Requests Wholesale Port Churn In Wholesale Port Churn Out Bulletin Board LOLM Support LOLM Main Page The three main areas of LOLM s home page are the menu bar across the top of the page which is used to perform most of the main processes listed on the previous page a section for the CSP to enquire about GSM services to create port in a GSM service with a specified MSN queries status of MSN first create a GSM service with a non specified MSN first available MSN create a GSM service within in range of available MSNs queries status of MSNs first the Port Churn Flags alerts for Service Providers that indicate when LOLM receives an account enquiry notification AEN for LCSP aport notification PN fo
68. ssue Sequence Number 1 Metwork Type Telstra GSM Network Issue Status Pending Issue Type Poor transrnission GSM Contact Narne Barney Rubble Contact Number Contact 12345 Workable T Reported Before Y Number Previous Occurrences 99 First Observed Date 28 05 2001 Map Ref MapRef Map Name Map name You can modify the details of the fault report by clicking on the Modify button see next page The following table lists the steps to modify a potential fault report Step 1 Atoin From the Potential Fault Investigation Details page see page 59 click on the Modify button You will see the Modify Potential Fault Investigation page LinxOnline Mobiles Home Page GSM y Fault PortIn PortOut Churn BulletinBoard Admin Help Modify Potential Fault Ups MSN 9876543210 N Investigation TE Monitor Modify Communication No 3333333333 Create Issue Sequence Number 1 Network Type GSM Issue Status Pending Issue Type Poor transmission GSM Contact Name Barney Rubble Contact Number Contact 12345 Workable ves C No Reported Before ves No Enter any Additional Note Text to be added to the fault report Note You can only add to existing text Click on Submit Note When the modification is successfully processed you will return to the home page LinxOnline Mobiles User Guide Page 28 of 78 Topic 4 Wholesale Port Churn In Overview Porting or Chur
69. st Cutover Completion BCC notice On the Home page examine the Porting Flags to identify if you ve received a BCC flag You ll know if you ve received a BCC when the flag colour turns to red Click on the BCC flag You will see the Broadcast Cutover Completion page LinxOnline Mobiles Home Page GSM Fault PortIn Port Out Churn Bulletin Board Admin Help New bulletin message Broadcast Cutover Completion Target Technology Type Event Select MSN Type Request ID 0555765223 Churn 000120020422000005765 CDMA AUI qr LS top Home Page Gsm Fault Port In Port Out Churn Bulletin Board Admin Help Select the required MSN to view details of the port churn out ds 4 Click on View Details You will see the Broadcast Cutover Completion page LinxOnline Mobiles Home Page GSM Fault PortIn PortOut Churn Bulletin Board Admin Help New bulletin message Broadcast Cutover Completion cec The following transaction has been completed MSN 0555765223 Event Type Churn Request ID 000120020422000005765 Target Technology Type GSM Gaining 0001 Cable amp wireless Optus Gaining MC 0001 Cable amp Wireless Optus A R eturn to list xw top Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Record the necessary information for your database system requirements and click on Delete You will be returned to the home page LinxOnlin
70. t I Part Out Churn Bullin Board Admin Help Query Temporary Suspend Disconnect GSM Modify Create MSN Query MSM Status Query MSN Reason Code TOPP Temporary Disconnection Availability Deschy ate Reachyate cc Temporary Denotes a mandatory held Suspend Disconnect Change MSH Replace SIM Query PUR Enter the MSN to be temporarily suspended disconnected m Enter the Reason Code for the suspension disconnection Click on Submit You will be returned to the home page LinxOnline Mobiles User Guide Page 20 of 78 Change MSN You can change an active MSN to another available GSM MSN when if requested bu a customer The following table lists the steps to change a GSM MSN 1 From the GSM page select Change MSN from the menu on the left You will see the Change GSM MSN page LinxOnline Mobiles Home Page Fault PortIn Port Out Churn Bulletin Board Admin Help Modify Change MSN of a GSM Service Create Current MSN Query Msn Status Query Msn New MSN Availability Deactivate Reactivate Submit Temporary Denotes a mandatory field Suspend Disconnect Change MSN Replace SIM Query PUK AEN 15 Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help TT Enter the MSN to be changed in the Current MSN field Enter the new MSN Click on Submit You will be returned to the home page LinxOnline Mobiles User Guide Page 21 of 78 Replace SI
71. tatus MSN Query Msn Availability Deactivate Reactivate Denotes a mandatory field Temporary Suspend Disconnect Change MSN Replace SIM Query PUK Home Page GSM Fault Port In Port Out Churn Bulletin Board Admin Help Enter the MSN to be queried LinxOnline Mobiles User Guide Page 15 of 78 Click on Search You will see the MSN Status page LinxOnline Mobiles Home Page Fault Port In Port Out Churn Bulletin Board Admin Help Modify _ New bulletin message MSN Status AC Active Create Query Msn Status You own this MSN Query Msn Network Type 1 GSM Availability Premium Number Indicator GOL1 Deactivate SIM 12345678901234567890 Reactivate Dealer Reference HN96 Temporar Suspend Disconnect Current Allocation Status AC Active Change MSN Exchange Update Date 10 01 2001 Replace SIM Exchange Update Time 13 41 Query PUK Connection Date 10 01 2000 Cancellation Date 10 01 2001 Target Technology Type The following buttons could be enabled to perform additional functions Create GSM if the MSN is available see page 14 Note new premium numbers are not available for creating a Prepaid service Hold MSN if the MSN is available see page Error Bookmark not defined Modify GSM Profile if you re the CSP for the MSN see page 11 Port Churn Request if the MSN is with another CSP and able to be ported churned see page Error Bookmark not defined You will then
72. the service to be ported the service first needs to be validated as a service that can ported churned e acknowledging a Port Notification e proceeding with the port churn in after validating the details of the service LinxOnline Mobiles User Guide Page 29 of 78 Requesting to Port Churn in a Service The following table lists the steps to request to Port Churn In a GSM service Step Action From the GSM page click on the Query MSN Status button Type in the customer s MSN that they want to port churn in Click on Search You will see the MSN Status page LinxOnline Mobiles Horne Page Fault PortIn Port Out Churn Bulletin Board Admin Help New bulletin message Modify Create Query Msn Status Query Msn MSN Status Doesn t exist on the network available to Port Avallability You do not own this MSN Deactivate Reactivate Target Technology Type GSM Temporary Suspend Disconnect Change MSN Replace SIM Query PUK M j gt _ Port Churn request Note If the service can be ported churned the Port Churn Request button will be enabled 4 Click on the Port Churn Request button You will see the Port Notification Request page LinxOnline Mobiles Home Page GSM Fault PortIn Port Out Churn Bulletin Board Help GSM Port In Notification Request Request ID 000120021004000036641 Current Technology Type CDMA Customer Authorisation Date dd mm yyyy Account Reference Number DOB dd
73. uct has been withdrawnonthe requested date The reseller does not support this network type E Thes selected product features are not compatible The service status reason must be TDPP Thes specified account service product features _ _ already exist C he a n g e M a N Deactivate Service Temporary Suspend Disconnect Service _ Query MSN Availability I Modify Service Change MSN Bn Create Service MENU Deactivate Service j ac Create Service Modify Service Modify Service Query MSN Availability Modify Service not permitted The specified service status reason was not found _The specified user was not found TT Query MSN Availability This MSNis already on hold This S SIM i is already i in Use Thisis not a valid Account Thisis not a valid SIM This is not a valid Issue Type pee This i is not a valid MSN This is not a valid Mobile Service Areahome _ location register This is not a valid Mobile Service Area Thisi is not a valid Port Churn u This is not a valid port request ID e f the Port Churn Temporary Suspend Disconnect Service Deactivate Service Reactivate Service Temporary Suspend Disconnect Service Query MSN Availability Modify sevice x Monitor Potential Fault Investigation
74. ument is accurate and correct at date of publication Copyright Telstra Corporation Limited ACN 051 775 556 2007 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the written permission of Telstra Corporation Limited LinxOnline Mobiles User Guide Page 3 of 78 Table of Contents About This Document Topic 1 Overview of LOLM Topic 2 Managing a GSM Service Overview Queru Modify Profile Create Queru MSN Status Queru MSN Availabilitu Hold MSN Deactivate Reactivate Temporary Suspend Disconnect Change MSN Replace SIM Query PUK GPRS Internet WAP and MMS Premium SMS Topic 3 Fault Service Request Overview Create Monitor Modify Fault Topic 4 Wholesale Port Churn In Overview Port Churn In for GCSPs Topic 5 Wholesale Port Churn Out Topic 6 Bulletin Board Query Message Topic 7 LOLM Support Overview Glossary of Terms Attachment 1 LOLM Reference Data Attachment 3 Registration amp Enrolment Attachment 4 Home Region and MSA table Attachment 4 REPORTING FAULTS Information checklist LinxOnline Mobiles User Guide D Ov Ui 11 14 15 16 17 18 19 20 21 22 23 24 24 26 26 26 27 29 29 29 40 46 46 48 48 49 50 60 71 77 Page 4 of 78 About This Document This User Manual provides the reader with step bu step instructi
75. vation operator error RECR Reconnect from Deactivation within 30 days Customer Request LinxOnline Mobiles User Guide Page 52 of 78 GSM SIM Codes SIM codes are used for managing GSM SIMs via the GSM menu item The following table lists the valid SIM codes used in LOLM TPE COD DESCRIPTION Replacement Reason DCHP C Damaged Chip DIS n Damaged Plastic 1 ELFER Early Life Failure Replacement FAD Failed Card J LOST 0 s LostCard Handset U STLN Stolen Card Handset Potential Fault Codes Potential Fault codes are used when creating monitoring and modifying potential fault requests via the Fault menu item The following table lists the codes used in LOLM TYPE CODE DESCRIPTION Issue Status P AMEN P ending E C eared LIS Resolved sss Issue Type CDO 2 Call drop outs COV Coverage 1 1 1 MES 22 MESSAGEBANK PROBLEM MOC C Mobile originated callproblem MIC Mobileterminatedcallproblem NET 222 Networkenquiry NPB Noprogressbothways OTH oos Other 1 1 1 POT 0 Poortransmission SIG oo No signal service VAL 000 Validation DATA Internet or MMS fault GPRS er iwa Event Type Codes Event Type Codes are used when you Port Churn a GSM service The following table lists the valid codes
76. when status is CL DE or t further investigation MEE E Create Service UR S S S S bDD RN Clearance must be obsoleted before changes can _ be made Concurrent action on service in progress Please re commence this action again in 30 seconds DE can not occur due to pending MNP event type Deactivated GSM Service must be manually Reactivate Service released and then recreated with a new SIM as service has remained deactivated for more than 30 days I HE Deadline fe for Resolution ofthe fault has elapsed i ii Create Modify Potential Fault Investigation BN _ Dealer P Premises not found Create Service Create Modify Potential Fault Investigation gt Se s Tem porary Suspend Disconnect Service S Deactivate Service A product can not be deleted as the dependent Modify Service _ product PRODUCT CODE must also be deleted _ R MSA not found Create Service Query MSN Availability Replace GSM SIM Validate ESNISIM 00 0 0000 Create Service R S S S S S UuU Create Service R S S S S S S S MSN associated to the SIM is in Quarantine mE _MSN is already active _MSN is not available for use aK M lessagebanl k service not found I d NE S S Must enter password if anu call barring features Tm Modify Service set N etwork ty pe does not support Service ID NN Be Network types do not match MF Change MSN 7 Create Service 1 Pleaser resu Ibmit product details
77. y circuit switched data activity If GPRS products are not available to activate please consult your Telstra Wholesale Account Manager for information Premium SMS Premium SMS is a product extension available in connection with the Telstra Wholesale GSM Post paid product It allows customers end users to formally access services from Telstra s Premium SMS Content Service Providers Premium rate short message services SMS allow businesses to offer value added services to mobile phone consumers such as specialist weather information competition entry ring tones and wallpapers using shorter more memorable numbers For some time Telstra Wholesale GSM Post paid Resale customers end users have had access to limited Premium SMS services available on an informal basis The Premium SMS product extension will allow your customers to access a greater range of Premium SMS services Premium SMS is provisioned by adding a spend limit code to the end users service in LOLM There is an option to have Telstra Wholesale automatically apply these products to each new service The Premium SMS spend limit codes are listed in the appendix Please note that these products are mutually exclusive to each other For example if you wish to bar Premium SMS you will need to ensure that any existing spend limit codes are removed when adding the barring code This can be done in a single LOLM transaction If the Premium SMS products are not available to act

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