VOICEMAIL USER GUIDE
Contents
1. VOICEMAIL USER GUIDE Accessing Voicemail Depending upon the make and model of your telephone system when new voicemail arrives the message waiting light will show on your telephone handset or a message will appear on the LED screen of your handset Simply follow these steps to access your mailbox Step 1 PRESS the key that has been automatically set to directly call your mailbox or dial your Voicemail Group Number _ _ OR CALL e The direct number of the Compact Il system when it answers press 321 e The main number and be transferred to your voicemail when it answers press 321 e The office after hours and when you hear the Compact II answer press 321 The spoken prompt will be played sd ask ah a ae pon eee ae PLEASE ENTER EXTENSION NUMBER Step 3 ENTER your extension number to access your mailbox If passwords are set you will hear ee p y l PLEASE ENTER YOUR SECURITY CODE Step 5 The default security code is 9 and your 3 digit extension number 9 XXX The default security code can be disabled from the Special Functions menu WARNING if the security code is changed and forgotten the default can only be set by the manufacturer Your IT department should be notified of any changes MAKE A NOTE OF YOUR YOUR PERSONAL SECURITY VOICEMAIL CODES EXTENSION NO CODE Recording Your Voicemail Greeting Message Step 1 ACCESS your voicemail using one of the methods shown above and you will hear TO RETRIEVE VOICEMAIL PRESS2. PRESS THE STAR KEY Step 2 PRESS 2 to send an internal voicemail you will hear PLEASE ENTER EXTENSION NUMBER Step 3 DIAL the extension number one to four digits If the extension has voicemail activated the spoken prompt will be played LEAVE YOUR MESSAGE AFTER THE BEEP PRESS STAR TO STOP Step 4 After the beep the Compact II system will start recording Press the star key to stop Once the star key is pressed the system will return to the main menu Ne TECHNOLOGY www md2technology com au
3. 1 TO SEND INTERNAL VOICEMAIL PRESS 2 FOR SPECIAL FUNCTIONS PRESS 9 TO EXIT PRESS THE STAR KEY Step 2 PRESS 9 for Special Functions and listen to the prompts Step 3 To LISTEN to your voicemail greeting message press 1 If you have not recorded your greeting message a default message please leave your message after the tone will automatically play Step 4 To RECORD your voicemail greeting message press 2 The spoken prompt will be played PLEASE LEAVE YOUR MESSAGE AFTER THE BEEP PRESS STAR TO STOP RECORDING THE BEEP WILL FOLLOW Step 5 To stop recording press the star key Ne TECHNOLOGY www md2technology com au VOICEMAIL USER GUIDE Voicemail Greeting Suggestions It is important when recording voicemail greeting messages that callers are given the option to speak to the operator or transfer back to the main auto attendant menu Ensure this option is voiced well before the beep giving the caller enough time to make a choice EXAMPLE GREETING FOR VOICEMAIL ONLY Hello you ve reached insert your name I m not available to take your call at the moment Please leave your message after the tone and will return your call as soon as I m able EXAMPLE GREETING FOR VOICEMAIL amp TRANSFER TO OPERATOR Hello you ve reached insert your name I m not available to take your call at the moment Please press 0 to speak to the operator or alternatively leave a mes
4. sage after the tone Thank you for calling Goodbye IMPORTANT Press the star key to stop recording message otherwise the system keeps recording silence and or the hang up tone when the handset is replaced Retrieving and Deleting Voicemail To retrieve and delete your voicemail message s simply follow these steps Step 1 ACCESS your voicemail using one of the methods shown on page 1 Step 2 The spoken prompt will be played TO RETRIEVE VOICEMAIL PRESS 1 TO SEND INTERNAL VOICEMAIL PRESS 2 FOR SPECIAL FUNCTIONS PRESS 9 TO EXIT PRESS THE STAR KEY Step 3 PRESS 1 to listen to your message s and you will hear NEW MESSAGES 1 TO LISTEN PRESS 2 TO DELETE PRESS9 TO EXIT PRESS THE STAR KEY Step 4 To LISTEN to the current message press 2 After the message is played it is archived and retrieval menu repeated To play the message again press 2 Step 5 To DELETE the current message press 9 Step 6 To delete all messages press 0 Step 7 To SKIP BACK to the previous message press 1 Step 8 To SKIP FORWARD to the next message press 3 Sending Internal Voicemail The Compact Il system s internal voicemail feature allows users to send voicemail to a co worker Step 1 ACCESS your voicemail using one of the steps on page 1 and you will hear TO RETRIEVE VOICEMAIL PRESS 1 TO SEND INTERNAL VOICEMAIL PRESS 2 FOR SPECIAL FUNCTIONS PRESS 9 TO EXIT
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