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1. ccecescsccscsececescseeeceees 40 Tax Cal CUlAll OMicwsscczeressarseveusacussaieeausasaseeeeceuseies eseraseiemaess 40 MAK IV Ai een ns 40 WAX Alessi 40 Tax Classes nassen Eier 41 TaXxMOdel ccssaecsssucondciwavondaguesiavasssaedebswnsaieuacdavesuwandeseuwessawenesewsanrens 41 Shipping and PayMentas scene 42 SNIDPINE2 MEINO Ss a asien 42 Creating New Shipping Methods ccccecsecsscsccececsscecescsscecesceees 42 General Properties for Shipping Methods ccsscsccecescsececescsccscesesceecs 43 Fixed Price Shipping Metn0d3 2 2 uni 43 Shipping Methods with Free Shipping Limits cccscsscsccecsecsccsceeeees 44 Payment Method Saoire E EN NEA 44 Creating New Payment Methods csccscsccscsccecscsscscsccscsceecsceeeees 45 General Properties for Payment Methods sssssssssesssseseseressreessreeeseeresseresssee 46 Direct Debit Payment Methods ccccscsececsececsccececsccecscececsecscscsececeees 47 Fixed Price Payment Methods ccscsscsecscsscsccecsscsceecsscecescsscscescseescess 48 Payment Methods with Exemption Limits ccsccsccscsecsccscsecscscssescess 48 Payment Method with Credit Card Manual ccccsccecsscsccecsscsccscesccees 48 Payment Method with WorldPay cccsccsccscsscsccscescsccecsecsccscssesccscsseecess 50 Payment Method via T PaV u Re aan 54 Dependence Seane sine 56 SHID DINE OPTIONS ns se dasa 57
2. Address Contact Terms and Conditions gt Confirmation Customer Information gt Shopping Basket Shopping Basket 1 Eureka El Total Amount 339 95 339 95 Show Basket Show Addresses Tents i UP E Piece Eureka El Capitan MV Subtotal Shipping Method Postal Service Discount TP Scien 339 95 339 95 Max Mustermann 339 95 0 00 My Account Sign out Product Search Payment Method Invoice Currency Selection Advanced Search Tax Area EU country Euro US Dollar 339 95 46 89 Special Offers Total Amount Black Bear Gemini Value Added Tax standard 16 29 95 eota Order Comments n ESTONES Oreo Meindl Air Revolution 2 0 169 95 Gift wrap order Mag Lite Mini 16 95 Do you have any questions Call our toll free number at 0 800 123 456 We are happy to help By clicking the button Finalize Order we will send you an e mail confirming receipt of your order and containing the details of your order Your order represents an offer to us to purchase a product which is accepted by us when we send e mail confirmation to you that we ve accepted your order or dispatched f the product to you Note All prices include the legal VAT and do not include shipping You have the right to cancel your order within seven working days of delivery starting the day after you receive the goo
3. Merchant User Guide Page 75 Settings eBay Settings You can add your own notes information or advertising to the content ofthe system generated e mail message containing the link at any time For further instructions see Event E mail Details on page 38 Page 76 Merchant User Guide Product Details Products 5 Products Click the product number in the table to see the product details in the working area Click the status symbols to the left next to the product number This opens a new browser window containing the product details The individual symbols have the following meanings Table 33 Product symbol legend Symbol Sufficient product in stock and visible J Product not in stock visible o Product in stock not visible o Product in stock inventory below minimum level not visible Product not in stock not Vie Product Details Variations on page 84 The product is a sub product that is a variation of a master product For more information on this see Product Details Variations on page 84 The product is a product bundle that is multiple products are combined into one packet For more on this see ProductBundles on page 94 Click New Product in the context menu to create a new product For more details refer to the chapter Creating a New Producton page 93 Batch processing actions are available to manage the table entries Forthe basics see Batch Processes in Tables on page 23 T
4. Figure 34 Settings for deferred payment You have the option of defining different interest rates for various durations starting with a minimum amount The durations in months that your customers can select are defined in the table You can create a deferred payment table per currency To set up or edit deferred payment first select the currency for which the installments should be defined Then in the Minimum Amountcolumn enter the amount from which you would like to make deferred payments available for your customers After this set the interest rates for the individual durations In the entry fields for the durations for which you do not offer monthly payments do not enter a value Note For interest rates simply enter the annual interest rate the system calculates the monthly amounts Save your entries by clicking Save You need to activate the payment scheduling for the payment methods for which deferred payment is available The payment methods available for this are Direct Debit Credit Card manual and WorldPay As soon as a customer has reached the minimum order amount which qualifies for deferred payment and selects a corresponding payment method the option of financing is offered See Figure 35 On the financing page the customer sees the financing applicable for the amount in his shopping basket He can then select whether he would like to make deferred payments and if so for how long Page 62 Merchant User Gu
5. Prices for Payment Save your entries by clicking Save Entry field numeric 4 00 5 00 Payment Methods with Exemption Limits In addition to the general properties the following special parameters apply to the Flat Rate payment method The individual fields have the following meanings Table 22 Parameters for payment methods with free shipping over Field Name Meaning Field Type Example Tax Class Dropdownmenu Normal Base Price Price for this payment method per Entry field numeric 10 00 available currency 15 00 Limit The order limit at which the payment Entry field numeric 100 00 costs are waived 150 00 Price for the limit Atthis point define how the order Drop down menu value is calculated above which payment is free of charge to the customer Save your entries by clicking Save The price limit refers to the total of the prices of the products the values of the coupons in the shopping basket shopping basket discount and shipping costs Table 23 Options for calculating shipping price Comment Products Price limit refers to the total of the product prices in the shopping basket Products coupons Price limit refers to the total of the prices of the products and the values of the coupons in the shopping basket Products coupons Price limit refers to the total of the prices of the products and the values of shopping basket discount the coupons in the shopping basket and the s
6. Do you have any questions Call our tol free number at 0 600 123 456 We are happy to help Hote All prices include the legal WAT and do not include shipping Home Page Contact infomation Shopping Basket Fj Address ey Financing 7 Direct Debit Please confirm your entries You can correct these on their respective pages by clicking the order steps listed above If all entries are correct click Finalize Order Billing Address Herr Prof Max Mustermann Blumenweg 42 01234 Neustadt Th ringen Deutschland m mustermannepages de Herr Helmut Mustermann Tulpenweg 2 01234 Neustadt Th ringen Deutschland h mustermannepagea de Discount TP 349 95 339 95 0 00 Quantity UP 1 Piece Eureka El Capitan M Subtotal Shipping Postal Service Method Payment Method Direct Debit Authorization Duration 6 Months Installment Amount 57 24 Interest 3 5 449 Account Holder Account Number Bank Name Tax Area EU country Total Amount Value Tax normal 16 Max Mustermann 1234567590 13245675 Ein Kreditinstitut The order amount will be booked from your bank account within 14 days amp Cancel amp Finalize Order By clicking the button Finalize Order we will send you an e mail confirming receipt of your order and Figure 36 View of the financing in the order summary Merchant User Guide gt Contact Tems and Conditions Customer Infomation
7. Home Page Home HomePage on page 121 on page 121 Compressed basket view Design lt current style gt Navigation Elements on page 135 Navigation 13 Full text product search Design lt current style gt Navigation Elements on page 135 Navigation 14 Products on the Home Page Basic Category on page 116 15 Sign in pane Design gt lt current style gt gt Navigation Elements on page 135 Navigation Promotional Products Categories gt Promotional Promotional Products on page 125 Products 17 Iltems on the Home Page Categories gt Pages Articles on page 118 Create items here 18 Currency drop down menu Design gt lt current style gt Navigation Elements on page 135 Navigation 19 Flags for language selection Design gt lt current style gt gt Navigation Elements on page 135 Navigation 20 _ Info text Design Settings Settings on page 141 21 Trusted Shops seal Design lt current style gt gt Navigation Elements on page 135 Navigation 22 Copyright Design gt gt Settings Settings on page 141 or Setup Assistant Use the navigation elements to position the links and functions For more information on this see Navigation on page 133 The chapter Design on page 129 contains a detailed description about how to customize the layout and design Testing Before you make the Internet address of your Web shop public it is a good idea to test your Web shop as if you were
8. Kelkoo Kelkoo offers a product search engine that is available on the Internet Here you can add your products there so that customers searching for products at www kelkoo de also see your products Your products are sorted into the Kelkoo product catalog structure Your products will appear in these categories with a link directly to your shop together with products from other suppliers To be able to export your products to Kelkoo you must register with Kelkoo since only registered users may upload products To open the registration page click the Register at Kelkoo link in Figure 102 You will first see the page with the active country settings for which an export can be run You can export products for the countries listed in the table The generally available countries can be selected from the drop down menu in the last row of the table These countries are stored in the program The prerequisite for activating one of these countries is that the corresponding regional settings language and currency must be present See Country Settings on page 36 Note Even after being deleted from the table the country entry is still available in the drop down menu The country is only completely removed from the drop down menu when you delete the corresponding regional settings under Country Settings on page 36 Kelkoo General Properties Kelkoo en_GB Register with Kelkoo Country United Kingdom Language English Currency E
9. Automatically Add to Basket Yes No Shipping Method Postal Service Ku Description P export 7 Figure 102 General Kelkoo export settings per country The individual fields have the following meanings Page 184 Merchant User Guide Kelkoo Marketing Table 84 Fields for general Kelkoo export settings Field Name ID Meaning Field Type Example Register with Kelkoo Link ooo soon as a customer is forwarded over the external product link into the shop Shipping Method The price forthe method you select Drop down menu here is displayed together with the product on the external site Allthe attachments forthe product are Drop down menu listed in this drop down menu An image file is expected forthe export Ifyou wish to include other file types with the product type such as PDF files then you may only select one image file from the drop down menu characters Save your entries by clicking Save Note If one of the fields Country Language or Currencyare empty then the export will not be successful Kelkoo Products Along with the general settings you must determine which products are to be exported To enter products in the export list you must add them from the product overview to the tray See rayon page 19 Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 The following special actions can be performed
10. Notes The image symbols behave like option buttons Click the symbols to select them A colored symbol has been selected a gray one is inactive Page 82 Merchant User Guide Product Details Products You designate an image as a promotional product by clicking the promotional view E button The images marked like this are used for products on the home page of the shop or on the promotional products page For more on this see Promotional Products on page 125 Save your entries by clicking Save Slideshow If you would like to display a product to your customers for example from all sides you can set up a Slideshow and present it in the shop To do this upload all the images you need for the slideshow into the image list Then click the slideshow symbol for each image to go into the slideshow See Figure 47 Products Eureka El Capitan IV eg_1000111010 Image Select View Size Preview 273 Er CT om ee a co mm El moonen sma oe Tf osooso 087 2 eg_1000111010_m jpg al eq_1000111010_s jpg File or Link C Figure 47 Assigning a product to a slideshow You can view the slideshow in the preview area Use the elements in the lower preview area for navigation Your customers will see these images displayed similarly in the shop You start the slideshow by clicking O in an infinite loop Click M to stop or end the slideshow Use the a and i elements to switch either forwards or backwards to the next
11. Page 66 Merchant User Guide Shopping Basket and Orders Settings The attributes of type 7ext with value selection and Language dependent text with value selection are exceptions to this In addition to the general properties theses attributes have additional values that need to be created and managed For more on this see Using Text with Value Selection on page 29 Shopping Basket and Orders Shopping Basket and Order Settings Shopping Basket Texts Action Add to Shopping Basket Does not change the current view O Opens the basket Adding a duplicate product increases the number in the shopping basket O Replaces the product in the basket O does not change the number in the shopping basket O Creates a new line item in the basket Minimum Order Value E Price for the Minimum Order Value refers to The total of Allow selection of tax area C Yes G No Confirm Terms and Conditions Yes C No before ordering save Figure 37 Shopping basket and order settings Add to Basket Action In the Add to Basket feature section you can determine what happens when a customer puts a product in the shopping basket in your shop If the feature above is active the customer remains on the page and can continue shopping If you select Opens the basket the shopping basket is displayed to the customer Adding a Duplicate Product The second section Adding a duplicate product controls what happens to a product in
12. Save your entries by clicking Save Shipping Options Details Selecting In addition to the basic settings you can define which shipping option variations your customers can select Merchant User Guide Page 59 Settings Shipping and Payment Shipping Options Greeting card Geburtstagskarte Deutsch Birthday card English Geburtstagskarte Deutsch Birthday card English Gru karte Deutsch Greeting card English Figure 32 Overview of the variations for a shipping option The customer can select from these variations in the shop You can describe each variant with a name and perhaps a short explanation and or image Save your entries by clicking Save If you have uploaded an image for a selection the image file name will appear as a link in the mage column When you click the link the image is displayed to the right in the preview window If you would like to view the image in its original size click the display in the preview window To create a new option enter a name for it in the first entry field in the last table row If you would like to upload an image for it enter the name and path of the image file in the next entry field Or you can also click Browse to find the file and then enter the name in the entry field Save your entries by clicking Save Shipping options and their variations are available to customers in the shopping basket The customer can select one variation See Figure 33 Page 60 Merchant
13. m home pay register services site map Start new search Search Advanced Search Hello epages Not you Sign in Powered By gt SUN ePages Software GmbH Authorisation Help For your security and protection eBay requires your explicit consent before we transfer any eBay transaction information to third parties eBay strongly encourages you to read ePages Software GmbH s Terms and Conditions and Privacy Policy as your eBay transaction information is controlled by those policies and is not directly controlled by eBay By clicking Agree and Continue you authorise eBay to share your eBay transaction information with ePages Software GmbH Agree and Continue gt Cancel return to ePages Software GmbH eBay will not share your eBay password or credit card information with ePages Software GmbH About eBay Announcements Register Safety Centre Policies Feedback Forum Site Map Help Copyright 1995 2005 eBay Inc All Rights Reserved Designated trademarks and brands are the property of their respective owmers Us site constitutes acceptance of the eBay User Agreement and Privacy Policy eBay official time Figure 41 Token transfer to your shop Click the Agree and Continue gt button so that the token can be transferred As a result you see a confirmed authentication in your account details See Figure 42 ee Figure 42 Successful authentication Apply Authentication If you already have an accoun
14. Background Image Er bj Template graphic Tile graphic G Yes O No Icon Set Figure 74 Defining the general design attributes Here you can vary the position of your page in the browser window as follows Merchant User Guide Page 131 Design Styles Page Width This offers pre defined page widths that correspond to various Screen resolutions For this the individual page widths are defined as follows Table 57 Page widths for layouts Meaning Full width 100 For the page layout 100 of the browser window width is used that is the entire width of the browser window relative page width changes according to the width of the browser window Full width including border 90 For the page layout 90 of the browser window width is used The padding on the edge of the browser window uses a total of 10 relative page width changes according to the width of the browser window Optimized for 800 x 600px This layout is optimized for a screen resolution of 800 x 600 pixels 77 0px This displays the page in the browser at a width of 770 pixels absolute page width does not change according to the width of the browser window Optimized for 1024 x 768px Layout optimized for a resolution of 1024 x 768px The pages are 994px displayed in the browser at a width of 994 pixels absolute page width does not change according to the width of the browser window Optimized for 1024 x 768px with Layout optimized for a resolu
15. Click the user name to open the details page Edit the data as described in User Details General below Note For new users the system assigns the default password ad min Either you orthe new user must enter this as the old password in order to create a new password User Details General You can edit the data the same way as described in Data Management for Signed in Users Administrator Menu on page 17 However there are two exceptions Use the Sign in allowed field to set whether an administrator can sign in and have access to the administration area You can remove a user To do this click the Delete button Merchant User Guide Page 35 Settings Country Settings Country Settings Regional Settings Regional Settings have priority over the settings for display language as well as overthe number and date formats The extent to how data formats can differ from each other is demonstrated in the comparison between German and English UK USA country settings in Table 12 Table 12 Regional settings for Germany and the USA German de_DE English en_UK English en_US Date 15 10 04 15 10 04 10 15 04 or 10 15 04 15 10 2004 15 10 2004 10 15 2004 or 10 15 2004 15 Oktober 2004 15 October 2004 October 15 2004 Freitag 15 Oktober 2004 Friday 15 October 2004 Friday October 15 2004 Currency 129 95 29 95 29 95 Decimal number 29 95 29 95 2 999 95 2 999 95 Change the default settings or add another co
16. In order to generate an invoice for an order you first need to create a document of type nvo ce You can edit the details of an invoice on the page in Figure 87 by clicking the type ID for that invoice Merchant User Guide Page 157 Orders Orders Documents Orders 1011 1 5 24 05 Documents Invoice 1011 1 Invoice Helmut Mustermann Invoice No Customer No Use for all payments and queries Tulpenweg 2 Invoice Date f 25 05 Order Date 5 24 05 01234 Neustadt Th ringen Deutschland We appreciate your order and present you hereby with the invoice for Product No W Hk_0401107001 be osopsoro0n Mas Lte Mtn Sheng Weines Pont Serve Total Amount incl VAT WB de_2201212002 Deuter Hydro 2 0 Value Added Tax standard 16 Line items are also available on other invoices Our terms and conditions apply Best regards Milestones Demoshop GmbH Leutragraben i 07743 Jena Phone 49 3641 573 100 Fax 49 3641 575 111 milestonesgepages de Save Finalize mt Figure 87 Invoice view If a line item number is marked with an asterisk this means that this product is also listed in other invoices belonging to this order The individual fields have the following meanings Table 71 Fields for an nvoice Field Name Meaning Field Type Example Print View The print view is seen in a separate Link browser window Invoice No This number is suggested by the Entry field system and consists of the
17. No 4 Select credit cards Show the accepted credit cards in the shop Visa Mastercard Eurocard American Express Diners ce Abbildung 27 Spezielle Einstellungen fiir T Pay 1 Bei T Pay registrieren Sollten Sie sich noch nicht bei T Pay angemeldet haben k nnen Sie unter Punkt 1 den Link Bei T Pay registrieren nutzen um die Registrierung aufzurufen 2 Ihr T Pay Konto einrichten Im Verlauf des Registrierungsprozesses bei T Com erhalten Sie die MerchantlD eine ShopID und einen Code MerchantSecrets Diese Daten tragen Sie in die entsprechend gleichlautenden Felder im Punkt 2 ein Zus tzlich legen Sie in diesem Punkt Ihren Betriebsmodus fest Bevor Sie die Bezahlmethode 7 Pay f r Ihren Shop freischalten empfehlen wir einen Testbetrieb Stellen Sie dazu den Betriebsmodus entweder auf 7estoder Jest mit Limitierungsabfrage ein In diesem Modus werden die Transaktionen au er f r Micromoney nicht berechnet Sind alle Test erfolgreich nehmen Sie mit dem Support von T Pay Kontakt auf und lassen Ihren Shop freischalten Danach ndern Sie den Betriebsmodus auf Z veund schalten die Zahlungsmethode f r Ihre Kunden sichtbar 3 Auswahl der Bezahlvarianten Im Punkt 3 legen Sie fest welche der T Com spezifischen Bezahlvarianten Sie Ihren Kunden anbieten Diese Varianten werden Ihren Kunden dann auf der T Com Bezahlseite angeboten siehe Abbildung 28 Merchant User Guide Page 55 Settings Shipping and Payment Bezahlen m
18. Quantity Discount Bulk Prices In this section define discounts based on unit numbers You can define bulk pricing and or volume discounts Define the price discounts in the table in Figure 53 Next to the column in the table where the amount is entered there are two columns in each of which a price list can be displayed Note The price lists in which the product is already included are marked with an asterisk after the name of the price list This gives you a quick overview of which price lists are associated with the product After you have selected a list the corresponding data is displayed in the column In the entry field of the A77ountcolumn enter the number of products the customer must buy to receive a lower price In the Bu k Price column enter the price that should apply to this amount You can also enter a discount for your customers if they buy the amount indicated The discount is calculated in percent Save your entries by clicking Save Merchant User Guide Page 89 Products Product Details List Price Gross Quantity Discount Select Entry Ww Bulk Price Bulk Price Discount Quantity tse ro m un se Product is included in this price list 4 Value Discount Figure 54 Combined price list Remember that you can create customer and customer group specific price lists You can define prices for individual customers by entering the price or discount for the amount of 7 and ass
19. Shopping Basket Shopping Basket 1 Eureka El Direct Debit Authorization Total Amount 339 95 3 49 MALE Show Basket Show Addresses Max Mustermann hy Account Sign out Currency Selection Euro US Dollar Page 63 Settings Customer Settings In the Payment Methodline in addition to the payment rate parameters the additional amount that the customer must pay for using this payment method is indicated In our example this is 1 99 This is the difference of the total amount and the subtotal 341 94 339 95 1 99 The total amount is calculated based on the financing model selected Refer to the table in Figure 35 The installments are calculated according to the following formula P q q 1 InterestRat R Ea US 14 EAIA With regular monthly payments q 12 100 Here Z is the duration in months and P the order value in the currency indicated Our example in Figure 36 results in P 339 95 Z 6 interest 2 1 00167 q 1 12 100 7 339 95 1 00167 1 00167 1 56 99 1 00167 1 Customer Settings Customer Groups In Customer Groups you can create different groups to assign your customers to Such groups are a good way to offer customers various forms of price reductions discounts and so on or services for example newsletters and so on To create a customer group enter the name of the group Save your entries by clicking Sa
20. You will first see the page with the active country settings for which an export can be run You can export products for the countries listed in the table The generally available countries can be selected from the drop down menu in the last row of the table These countries are stored in the program The prerequisite for activating one of these countries is that the corresponding regional settings language and currency must be present See Country Settings on page 36 Note Even after being deleted from the table the country entry is still available in the drop down menu The country is only completely removed from the drop down menu when you delete the corresponding regional settings under on page 36 Country Settings Merchant User Guide Page 187 Marketing Froogle Froogle General Properties Froogle United Kingdom General Products Register with Froogle Country Language Currency United Kingdom English Automatically Add to Basket Yes No Shipping Method Image Description FTF Server Name Postal Service we List View Image ww hedwig google com FIP Server Port Password To Froogle Product Search sae Export 7 a _ h Figure 104 General settings for Froogle export The individual fields have the following meanings Table 86 Froogle export settings Field Name ID Meaning Field Type Example Froogle Language Display German Display eo Option butto
21. 0 Figure 96 Subscribing to the newsletter for registered users Due to security reasons the customer receives an e mail message that asks him to confirm that he has subscribed to the newsletter This is to avoided unauthorized people from subscribing to the newsletter Unsubscribing from newsletter is done the same way Only after the customer has confirmed unsubscribing by e mail is his status for the corresponding newsletter set to Unsubscribed Note The subscription and unsubscription of newsletters and the corresponding confirmations are events for which the system sends e mail confirmations You need to activate the associated e mail events For e mail events see Z mail Settings Events on page 37 If you as the administrator assign customers to newsletters then no event is triggered Subscriptions for Non Registered Users Unregistered customers can also subscribe to newsletters For them to do this you as the merchant must set up the navigation element Sign in Navigation on page 133 This provides the Subscribe to Newsletter link in the shop Page 174 Merchant User Guide Newsletter Campaigns Marketing Addressee List The individual symbols have the following meanings Table 78 Status symbols for the addressee list Symbol i The addressee is a registered customer who has subscribed to the newsletter The addressee is a registered customer who has unsubscribed from the newsletter 3 The addressee is n
22. In addition you can set whether the customer is required to complete the field To do this select the check box in the Mandatory column Since registered users always need a user name and password to be identified in the system the Sign n and Password fields are by default visible and marked as required fields The Customers without Registration area is for requesting data from unregistered customers These customers need to at least indicate a delivery and billing address You can activate the mandatory fields in the same way as in the Registration area that is by selecting the check boxes in the Visible and Mandatory columns Billing and shipping addresses do not always have to be identical You can set the required entry fields in the Shipping Address area in the table You can also select the applicable check boxes in order to define Which fields in the form the customers are required to complete Save your entries by clicking Save Note The system can only send order confirmations and other system generated e mail messages to the customer if you require the ma field Countries You have the option of making the selection of a country for an address easier and faster You can set up a selection of countries with a default country selection representing the country where most of your customers reside Note Note that you must guarantee the order processing and shipping for all the countries you include in your list On
23. List Table Data Light To improve legibility you can give the table rows alternating EFF1F2 light and dark color shading Enter the color code for the lighter color in the field List Table Data Dark Enter the color code for the darker rows E5E7E8 Row Footer Background For more information see Background Color D1D3D6 Color Footer Background For more on this see Background Image Image Separator Image In the content area certain sections can be marked off by a separator As soon as you have loaded an image the option Tile Graphic becomes active For more details see e Graphic on page 133 Save your entries by clicking Save Merchant User Guide Page 141 Design Settings Settings The settings in the Design area refer to the content of certain display elements of your shop page such as logo slogan copyright information and so on The individual fields have the following meanings Table 63 Fields for general design settings Field Name Meaning Field Type Informational text Navigation element for information and Text field notes for the customer See Navigation alphanumeric Elements on page 135 The text is language dependent For more information about formatting see Using HTML Commands in Entry Fields on page 26 Copyright Notice Navigation element for the notification Entry field of copyright protection See Navigation alphanumeric Elements on page 135 The text
24. This removes your selection from the right list and moves it into the left list Page 134 Merchant User Guide Styles Design You can also set the sequence for the navigation elements in this area Use the sorting key in the last column in the right list For more details see Sort via Sorting Key on page 25 When you are done entering the sorting key click Save Sort Order Navigation Elements Every navigation element is available for every area However due to their function and design certain functions work best in certain areas They work in other areas but are out of place and disturb the design The navigation elements are described below together with suggestions for where they should be placed You should check out the information about the divisions for horizontal and vertical areas in the Customization area See Customization on page 136 Table 59 Using navigation elements Navigation Element Meaning on a shop Web page Optimized for Logo Displays the shop logo Also serves as a link to the shop s home page Horizontal areas especially in the Headerarea Link to Home Page Vertical and horizontal areas Shop name Displays the shop name and slogan Horizontal areas especially in the Headerarea List of main categories Vertical list of the main catalog categories with a list Vertical areas heading Link to Categories Link to the page on which the main categories are Vertical and displayed in the content
25. on your shop page For more information see the Design chapterNavigation in the on page 133 section Payment Method with WorldPay The basics about working with WorldPay can be found in the chapter WorldPay on page 161 In addition to the general properties the following special parameters apply to the Worldpay payment method Page 50 Merchant User Guide Shipping and Payment Settings Payment Methods Credit Card via WorldPay 1 Register at WorldPay 2 To your WorldPay Administration Data for configuring the WorldPay installation Callback URL http pdomin jena epages de epages Store storefront ObjectPath Shops DemoShop amp ChangeAction PaymentCallbackWorldPay amp ChangeaAction BlockMonitor Fe 3 Settings for Payment Processing For entries for payment Go to the WorldPay Serwer C Embed the form in the shop use iFrame Transaction is finalized Manually in the WorldPay Administration Operational Mode Test mode OK wt 4 Activate Your WorldPay Account 5 Select credit cards Show the accepted credit cards in the shop C Visa C Mastercard C Eurocard C American Express _ Diners ce C Solo C Switch Laser _ Visa Delta _ Visa Electron gt Figure 24 Special WorldPay parameters The set up for parameters and settings corresponds to the general process when preparing and configuring the WorldPay payment method 1 Register at WorldPay Click this link to register as a merchant wi
26. rest ofthe window is left forthe contents Styles Start General Customization Navigation Content Area i bottom left 10px 10px top right 10px 10px_ Background Color a Background Image Oe E EEEE En Browse bj Template graphic Tile graphic O Yes No Color Text l11px 000000 I 2124883 E 134883 E Headline 3 000000 _ E Rollover Color Link 11px 134B83 2464a2 Hot Deal Price Headline i Headline 2 Products on the Home Background Image Yj Template graphic Figure 77 Settings for the content area The individual fields have the following meanings Table 62 Parameters for the content area Field Name Padding Color Picker 4 Lists Tables and Header Font Color Background Color Background Image List Table Data Light Row Dark Row Footer Background Color Background Image Separator Image Template graphic Bu E A T Browse i Template graphic ne bj Template graphic Distance from the text to the edge of the area Four values can be entered These values describe the distances to the edge ofthe area in a clockwise direction Background Color For more information about entering background colors FFFFFF read the corresponding section on page 132 Page 140 Merchant User Guide Styles Design Field Name Meaning Example Background Image Here you can d
27. see conclusion bxbr Using HTML Command s in Entry Fields Clicking the order on page 26 and WYS WYG Editor on button sends a page 26 binding order to the basket Save your entries by clicking Save Note The terms and conditions are displayed in the shop by using the Navigation command in the Design area For more on this see Navigation on page 133 Note You should review the default set of terms and conditions installed and adapt it if necessary to the current requirements of your shop or replace it with your own set of terms and conditions Customer Information Customer information is a Supplement to the terms and conditions see erms and Conditions on page 123 This is meant to notify customers of the conditions of use as well as the processes and procedures in the shop As opposed to the terms and conditions customer information is meant to be more informational and explanatory in nature The individual fields have the following meanings Table 55 Entry field for customer information Field Name Meaning Field Type The text that appears as the title of the Entry field Customer browser window and as the page alphanumeric Information heading This is language dependent Contents of the page This is displayed Text language dependent For information about formatting see Using HTML Commands in Entry Fields on page 26 and WYS WYG Editor on page 26 Page 124 Merchant User Guide Types of Structure
28. the main navigation bar shown as area number 1 above the left navigation area area number 2 and the working area area number 3 in the middle of the page The book symbol in the red circle is displayed for each area that has context sensitive help For more on this see Context Sensitive Help on page 20 You can open this home page from any point in the administration area To do so click the logo to the right in the navigation bar Data Management for Signed in Users Administrator Menu To edit your own user data or to sign off of the system use the functions in the administrator menu found on the upper part of the left navigation bar Editing Sign in Data At this point check your data as a registered user Enter the desired changes in the respective text fields The individual fields have the following meanings Merchant User Guide Page17 Administration Page Data Management for Signed in Users Administrator Menu Table 2 Fields for user data Field Name Meaning Field Type Example ew a alphanumeric alphanumeric ser Name E mail If you forget your current password for Entry field admin epages de signing into the administration area a jalphanumeric password will be sent to the address entered here here alphanumeric a se alphanumeric ete ee Confirmatio alphanumeric Deletion Confirmation Automatically sign in Access to the administration area Check box i i without the sign in proces
29. 0 Do you have any questions Call our tol free number at 0 800 Value Discount 123 456 We are happy to help Value Discount 500 00 3 1 000 0 5 4 000 00 10 Note All prices include the legal WAT and do not include shipping Copyright amp 2005 Figure 55 Display ofthe discount for a product Product Details Cross Selling When using cross selling additional products are offered in relation to a particular product These are accessories or related products The purpose of this offer based on related products is to motivate the customer to buy not only the current product but also the related product Manual cross selling is divided into three areas Accessories Related Products and Product Comparison Cross Selling Accessories Accessories should be products that extend or improve the functionality ofthe basic product or are necessary to use the product fuel batteries and so on Merchant User Guide Page 91 Products Product Details Products Campingaz Twister 270 cg_0100504001 icas cross seng enay Accessories 7 Product Number 1 Comment cg_0101004270 Campingaz CVZ70 Valve Gas Canister Die passende Gaskartusche fiir kleine Touren Deutsch The appropriate gas cartridge for a short trip English if Ele SSH a a En 20 Eee Seen Die passende Gaskartusche f r gro e Touren Deutsch The appropriate gas cartridge for a long trip English Hr Add Products f
30. BMECALIMPON nn en 127 8 DESIN een seine 129 SWlEs eek E A E A 129 Applying Template Styles nasse sie ia 129 Generals E 130 Nav gallon Bars seen ee 131 General Design Altributesiun nesss ia 131 SYMDOL SC ee ee es 133 NAVI S AL OM 32 iii 133 Navigation ElOMe nlS scsiusscieasscestariscsancuecia tas sdubucmensccctetetseclexcasteciueas 135 EUSTOMIZAL ON aussi 136 Eustomization Informationen 137 HOrIZONtAal Areas su un rer nsnsiess 138 VErticalAreas ernennen 139 Content AGC sea 140 SEINES aan 141 9 Orders obrera S 143 SOIC SE T EE A N E A EET E A AAE 144 Simple Scarch eures asien 144 Advanced Sear hacerce eie 145 Orders Genera les a ess 145 Page 6 Merchant User Guide Editing Address and Order Details cccececescccecscscscscecess 147 Order Delallsses sscnnessna naar 148 Orders DOCUMENTS zn nihe 149 PAC IIMS SID seien 150 UPS Packine SUD vecimuceecotinice scecleciesevsatiasseceusamesssses E E 151 REG ULPEMENUS anerkennen 151 Activating Order Tracking 151 EXDOMING Delivery Dalaran 2a 152 Importing to WorldShip and Generating a Tracking Number 152 Order Tracking Activating ass BER a a 156 Order Tracking In tne Shops reed 157 IV OCS aces een nass 157 Credit NOTE asian 159 Finalizing Documents 160 WOraAP aV cescu n a E TN 161 General WorldPay Information csccscecsccscecsccscscscsccscececs 161 Registration with WorldPay sccscsccscsccscsccececsscecscsc
31. Business E mail Business e mail address of the customer Entry field m mustermann alphanumeric provider de Page 108 Merchant User Guide Customer Details General Customer Account Customers Field Name Meaning Field Type Private E mail Private e mail address of the customer Entry field max home de alphanumeric Save your entries by clicking Save Customer Details General Customer Account In the Customer Account section you collect and edit all the data that are important for the customer classification customer number customer group as well as data relevant for accounting and payment transactions See Figure 65 Customers Max Mustermann 1001 ae Se General Orders gt Address Customer Account Customer Number 1001 Last confirmed Not yet confirmed da Customer Group RegisteredCustomer Internal Note Dieser Kontakt ist ein Beispielkunde Alle Angaben Allow Orders G Yes No sind nicht real Account Number 1234567890 Bank Code 13245678 Bank Name Ein Kreditinstitut WAT ID DE 123 456 789 Tax Area EL country kal Login Attributes save Delete Figure 65 Customer details customer account The individual fields have the following meanings Table 44 Fields forthe customer account Field Name Meaning Field Type Example This is a unique number You can accept the Entry field 1001 number generated by the system or use your lalphanumeric When the customer registers and cre
32. Click to send an e mail message to the address in his eBay customer profile Price for which he won the offer Customer Name of the bidder in the customer administration of the shop Any customer whose details are transferred for the first time from eBay is created in the system as an unregistered customer The eBay e mail address is saved during this process During further data transfers the customer is recognized using this e mail address and all the eBay orders for this customer are bundled Order number when an offer has been finalized in the online shop Otherwise a notification is issued that the order is not yet finalized Feedback Note The bidder must finalize the entire process in your shop For this he receives a corresponding e mail message from the system See Configuring Notification E mail on page 75 Since it is usual in eBay for the seller and the buyer to rate one another you can submit a rating for the buyer on this page To do so select one of the three options and enter an appropriate comment in the Feedback Text field Afterwards submit the rating for this order by selecting the appropriate check box and clicking Send Feedback The rating submitted is displayed in the last column of the table by a symbol Note You can only submit a rating for each offer once Making a correction by submitting a second rating is not possible eBay orders are indicated in the list of all orders by the eBay sy
33. Elements Categories Save your entries by clicking Save Note The link to the contact Information page is displayed using the Navigation function in the Design area of the shop For more on this see Navigation on page 133 Note You should review the default set of customer information installed and adapt it if necessary to the current requirements of your shop or replace it with your own set of customer information Promotional Products If you wish to start promotional activities in your shop and offer promotional items use the Promotional Products page Promotional Products General Properties The individual fields have the following meanings Table 56 Fields for Promotional Products Field Name Meaning Field Type Title of the page on which the Entry field Promotional promotional products are displayed alphanumeric Products This is language dependent Informational text that is displayed Text Field lt h1 gt Special Offers in together with the title on the page with the Milestones Demo the promotional products This is Shop lt h1 gt The language dependent items on these For information about formatting see pages Using HTML Commands in EntryFields on page 26 and WYS WYG Editor on page 26 Image forthe page with the Entry field promotional products Enter the path alphanumeric directly or use the Browse button to enter the path of the image file Scale Image Upload and display the image in the Ch
34. Items Black Bear Gemini Meindl Air Revolution 2 0 Mag Lite Mini Do you have any questions Call our tol free number at 0 i 123 456 We are happy to help 3 Styles me Imprint Contac Tens and Conditions Basket Welcome to the ePages Demo Shop All products and prices shown in this shop pages are for demonstration purposes only They serve as a showcase to illustrate the functionality of the ePages system I mY N I er Jack Wolfskin Blizzar Leatherman Tool Survi Eureka El Capitan W 215 95 72 95 339 95 News Fresh wind in the online shop Milestones offers a fresh design an expanded assortment and more service for your purchases More Print our Specials Contact Imprint Terms and Conditions Figure 73 Structure of a shop site The following areas are defined Basket 1 Jack Wolf 215 95 Postal Service 50 00 Grand Total 215 95 View Basket View Basket Address Shop Administrator My Account Log off Currency Selection Euro S US Dollar Area 1 Header Area 2 Top Area 3 Left Area 4 Content Area Area 5 Right Area 6 Bottom Area 7 Footer It is important to understand these divisions since many of the following functions and parameters are based on these areas General In the Genera section you set the name of the style and which of the seven areas will be used in your shop and how they will be positioned in the browser Note If you do not ch
35. Nach erfolgreicher Anmeldung gibt er je nach ausgew hlter Zahlungsvariante die erforderlichen Daten ein Abschlie end berpr ft er alle Daten in einer bersicht und best tigt die Transaktion siehe Abbildung 90 Merchant User Guide Page 163 Orders T Pay Das Bezahlsystem der Deutschen Telekom Bezahlen gt oo Bezahlvarianten Anmeldung Bezahlen Ihre Buchungsdaten Datum Uhrzeit Transaktions ID Bezahlverfahren Handler Warenwert Artikel 14 04 2005 10 45 33 217 425E2DABAC14142AACF4 Telekom Rechnung epages 0 01 EUR Milestones Durch Klick auf Weiter wird der Bezahlvorgang abgeschlossen Unter www t com de t pay login k nnen Sie Ihre Transaktionen einsehen Datenschutz und Sicherheitshinweise Abbildung 90 Pr fen und Best tigung der Transaktion durch den Kunden Informstionen zu T Psy Danach wird er wieder in Ihren Shop zur ck geleitet und bekommt hier die Bestellbest tigung angezeigt Diese enth lt die Zahlungsmethode und die Transaktions ID die durch T Pay vergeben wurde Page 164 Merchant User Guide T Pay Milestones Pin de We re equipped to achieve your gee Categories Jackets Shoes Backpacks Tents Equipment Product Search Advanced Search Special Offers Black Bear Gemini 23 95 E ii Meindl Air Rewolution 2 0 169 95 Mag Lite Mini 16 95 Do you have any questions Call our tol fr
36. Name Mustermann Address Extension Address Extension Street Blumenweg 42 Street Tulpenweg 2 ZIP Postal Code 01234 Neustadt ZIP Postal Code 01234 Neustadt City City Country Deutschland Country Deutschland State Th ringen State Th ringen E Mail m mustermann epages de E Mail h mustermann epages de No Quantity Product No Name Discount up VAT seit Value Added Tax normal 16 Order Comments Please send me your print catalog Internal Note Figure 79 Detail view of orders The individual fields have the following meanings Table 66 Fields for order details Field Name Meaning Field Type Status After you have clicked Save the Check box current date is added to the selected status Multiple statuses can be set Registered customers can view the status in the shop Page 146 Merchant User Guide Orders General Orders Field Name Meaning Field Type Order Number Unique number that is assigned by the Entry field system when the order is created You jalphanumeric can change it here Send Order You can send current order information Link Confirmation Mail to customers at any time The order confirmation is sent to the address entered in the customer details in the UserAccount in the Z mailfield See Customer Details General Sign In on page 110 Order Comment During the order process customers Display can entera comment about the order It is displayed here Comment order For inte
37. Nylon RipStop Nylon Nylon Meindl Air Rewolution 2 0 169 95 RipStop Polyester PU RipStop Polyester PU RipStop Nylon Si RipStop Polyester PU Mag Lite Mini 16 95 925x560 cm 4 89 kg B 30 x 70cm 10 8 kg 12 x 45 cm 2 02 kg 15x50 cm 2 2 kg Do you have any questions Call our toll free number at 0 600 123 456 We are happy to help Hote All prices include the legal VAT and do not include shipping Copyright amp 2005 Figure 57 Display of the product comparison table The basis product is displayed first as the item to the left Beneath the Add fo Basket line the attributes of the respective product type are listed Product Details eBay As soon as you create an eBay offer for a product this offer is shown in the details of this product A detailed description of the table with all of the functions and batch processing actions is available in Offers on page 193 in the eBay chapter On this page you can immediately create a new offer for this product To do this click Create New Offer Click the name of the new offer to open the eBay assistant and to enter or change all necessary Settings Working with the eBay assistant is described in Offer Settings eBay Assistant on page 195 Creating a New Product You create a new product by clicking the New Product link in the context menu for products and entering all the necessary data on the page displayed Merchant User Guide Page 93 Products
38. Settings This section describes how to check several system parameters These settings are available when you first start but should still nevertheless be checked Verify the country settings To do this click Settings in the upper navigation bar Then on the next page click the for linkCountry Settings Fora comprehensive description for editing the country settings referto Country Settings on page 36 At least one shipping and one payment method are set up by default If you would like to verify these settings click the Shipping and Payment link in the context menu First you will see the shipping methods page To modify the settings for this method or to define additional methods refer to Shipping Methods on page 42 Click the Payment Methods tab to see the default payment methods With this payment method active your shop is functional immediately To modify the settings for this method or to define additional methods refer to Payment Methods on page 44 When this is done you have fulfilled all the prerequisites to operate your shop Home Page Design Elements You have already used the setup assistant to define a basic design and to enter important data to identify your shop This is usually enough to present your customers a beautiful shop with an appropriate design Of course you have many options for designing the shop to meet your individual needs There area number of function and design elements available for this At
39. Shipping Options Details General cscsccececsccscscecescscees 58 Shipping Options Details Selecting ssesesessesessesesessssescsee 59 Delerred Pay men ansehen 61 EUStoMer SEINES sorire ae E A eumeves 64 EUSTOMEr GIOU DS san 2 ee 64 Registration a a a E s 64 COUNTIES ee ATO 65 SICH IN a N EAT 65 Customer AttriDUTES csie a a aS 66 Creating a New Customer AttribUte cccccecscscecsccccccccccececeessesess 66 Editing the Details of an Attribute 2e2e222e2e2enenenennnnnnnnnnnnnnnnnen 66 Shopping Basket and Orders cscsccecscscecscsccscscscecsceees 67 Add to Basket Action un eier 67 Adding a Duplicate Product au 67 Minimum Order Valle esse 68 AllOW Tax Area Selection nn 68 Confirm Terms and C nditi nsau runcucne un au 68 Texts as cosa recto eceaunetaceceuie sleds NN 68 Product Settin s u2ue 8080er ers 69 STOCKS Besser 69 AUTO Cross Selm a nein 70 eBay SEUES a ame 71 Preparalion essen Bei 71 Generdl eBav Setting Suisei EAE 72 eEBaIV ACCOUNTS orreri taeae TEE EEEE 72 eBay ACCOUNTS Detail asus sera 73 AUtNentlicalionzss e near 73 Request Authentication au assssiieine tn a aa iateetieies 73 ADDY Althenticationsae ee ale 74 TEMP latest nie 74 Templates Detalls ses E Guleadees 74 Page 4 Merchant User Guide Configuring Notification E mail cccccecsceccccsccccccccscecccseees 75 5 PROGUCES ae 77 ProductDetails nassen ee
40. Shoes Please confirm your entries You can correct these on their respective pages by clicking the order steps 4 Deuter Te 26 95 Backpacks Shopping Basket 10 19 Discount Tents Postal Service 10 00 Equipment Direct Debit shan Total Amount 101 71 Account Holder Product Search em Show Basket Account Number 1234567890 Show Addresses Bank Code 13245678 Max Mustermann Advanced Search Bank Name Ein Kreditinstitut My Account Special Offers Required Fields Sign out Black Bear Gemini 29 95 gt Next Currency Selection 6 oy r n a Euro Aw By clicking the button Finalize Order we will send you an e mail confirming receipt of your order and amp AS Nallar Figure 21 Account information request for the calculation model Direct Debit Note The data are checked for completeness however not for exactness no validation is performed as to whether the account indicated exists or has sufficient funds Merchant User Guide Page 47 Settings Shipping and Payment Fixed Price Payment Methods In addition to the general properties the following special parameters apply to the F at Rate payment method The individual fields have the following meanings Table 21 Parameters for payment methods with flat rate Field Name Meaning Field Type Example Tax Class Drop down menu noexampe Price for this payment method per available currency
41. Table 85 Special batch processing actions for Kelkoo export Comment Remove Assignment If you remove products from the export list the products themselves are not deleted Assign All Products All the shop products are immediately included in the export list Export The export of the prepared products is done in two steps Save the product list in Kelkoo format in the export file and upload the export file to Kelkoo Merchant User Guide Page 185 Marketing Kelkoo To save the product list in the export file in the corresponding Kelkoo format go to the General page and click the Export button See Figure 102 The number on the Export button indicates how many products are to be exported Finally you must indicate where the export file is to be stored on your computer and what itisto be called See Figure 103 With bask Shipping N Image Descriptior My Computer ec ge Do File name telkoo ke Save as type Jal Files Cancel My N adk Re Encoding ANSI kd Figure 103 Save the export file Note Verify your brower settings for pop up windows Since the program opens new windows pop ups must be allowed for complete functionality Otherwise certain functions cannot be used Note Remember the file name and the directory you will need this information to upload the export file to Kelkoo You must upload the export file to Kelkoo For this open the Kelkoo login page Use the Register with K
42. The values entered here are printed on every page printed via the browser If you do not wish to print any of this information simply delete the entries in the two fields Always finish your editing by clicking Finalize For more details see Finalizing Documents on page 160 UPS Packing Slip Along with its delivery service UPS offers software that you can use to create the necessary shipping documents and track orders This program is called WorldShip This always gives you the latest status of the goods you have shipped The system lets you use the UPS Packing Slip functions in the shop not only in the administration area for you as the merchant but also in the shop for your customers This means that even your customers are kept up to date on the current shipping status of the goods they have ordered Requirements In order to offer this service to your customers you need to meet certain requirements This includes registering with UPS and installing the program WorldShip First sign up with UPS and register To do this open the www ups en site and click Register After registration log in and apply for a customer number in the My UPS menu Among other things you need this customer number to install the WorldShip program In the next step request the WorldShip software from UPS To do this click the menu option Business Solutions on the UPS site To left click the Portfolio of Services link On the following page you will a
43. Town Receiver Country Territory Receiver Country Territory Merchant User Guide Page 153 Orders Orders Documents Import File Field Names Internal UPS Field Names Receiver Postcode Receiver Postcode E mail Address 1 E mail Address 1 Tab Shipment S In Figure 84 you see an example of the field mapping in the Rece vertab Page 154 Merchant User Guide Orders Documents Orders Database Import Import File Import To Field Separator Open Shipments gt Komma gt 2 Protile Mame Text Delimiter T gt Quote gt Error Handling Import File is located in f Fix interactively C ternp export csv Browse C Fix Later Receivers shipment Additional Services if Firstrow contains field names Fields in External Table Fields in Internal Table Sr Adresszeile 1 Empf nger Ort Receiver AddressLine2 Receiver City Town em pranger Import Cancel Figure 84 Field mapping for receiver data On this page map data relevant to the receiver such as address contact person and so on On the Shipmenttab synchronize all the fields that include shipment data See Figure 85 Merchant User Guide Page 155 Orders Database Import Import File Import To Open Shipments gt Frofile Hame Import File is located in Field Separator Text Delimiter Ctemptexport csv Browse Recewers W First row contains field names Fields in External Table L
44. additions such as links images and so on must be added manually at the correct location in the text field Attribute Types When creating attributes for example for product types you need to define the attribute type This means that you define whether this attribute should be displayed and processed as for example a character string text a number a date or a logical value in the system In other words you define what kind of value you or the customer can enter here The individual attribute types have the following meanings Table 6 Overview of the variable types for entry fields Character string Entry fields for names addresses text and Text field word sentence SO on You can use any character There are no length restrictions Language These variable types are used when Bills dependent text dependent text different content is displayed for the Invoices various languages There are no length restrictions Text with value Text for building a These fields are used to collect data forthe Material selection set of possible contents of a drop down menu With this Goretex values you can define drop down menus yourself Sympatex For more on this see Using Text with Value Leather Selection on page 29 Language Language You use these fields the same way as text Material dependent text dependent text for with value selection At the data collected Goretex Goretex with value building a set of here are lang
45. alphanumeric ZIP Postal Code Search in the Z P Postal Code and City Entry field 99 City fields alphanumeric Neust Customer Group Drop down menu Merchant User Guide Page 113 Customers Searching for Customers Search field Meaning Field Type Example Sign In Entry field Mmuster alphanumeric Purchase Volume Search by the customer s total Entry field numeric 1499 00 purchase volume This lists all the customers with a purchase volume that is greater than the amount you enter here Query of the amount of time to create a Date field 10 05 2004 certain purchase volume In the first field enter the start date in the second field enter the end date Click the symbol to insert the current date Product Number Search for customers who have Entry field de 3201212002 bought the same product alphanumeric Time frame Search for customers who bought the Date field 10 05 2004 same product during a specific time frame Time frame See ime Frame for Purchase Volume Note When you enter a date for a time frame search the system assumes that the time is 0 00 A M Fill out all of the search fields you need and click to search Page 114 Merchant User Guide Categories 7 Categories In your shop you will display various types of content from various areas On the one hand this will include product information such as prices pictures descriptions and so on On the other hand
46. areas Header Top Left Right Bottom and Footer but not in the content area Customization Although the wide selection of styles helps you set up a basic design the Customization function allows you to individually design different areas according to Figure 73 You can change individual details such as the color font and type size dimensions and so on Page 136 Merchant User Guide Styles Design Styles Start Customization Content Area 1 Color Picker 4 top right bottom left Lists Tables and Dialogs Font Color 000000 E Background Color E Background Color Es Background Image BE er Background Image bj Template graphic Tile graphic Yes No List Table Data Light Row Color Dark Row 000000 fl 34883 Footer Headline 2 FE 34 83 Background Color Headline 3 5 000000 a Rollover Color Background Image SSS i Link 11 u amp 2246443 Hi bj Template graphic Hot Deal Price 15px DE0000 Separator aj Template graphic Products on the Home Page Background Image Browse i bj Template graphic Figure 76 Page for customizing individual areas In the upper part of the working area you see the structural presentation with the individual areas active for the current style as in the Navigation section For more on this see Navigation Bars on page 131 Note Here in the Customization module the middle content area is also active and can be selected and edited If you cons
47. display an additional notification message here Itis set to Not Visible The product is no longer displayed in the shop and cannot be ordered Save your entries by clicking Save Note If a product reaches the stock level O during an order that is two items are on stock but four items have been ordered the shopping basket will only accept the available amount Caution f you increase the stock level in the administration area the product will not automatically be Visible again since there could be other reasons for it to be Not Visible You must set the product to Visible either in the details or using batch processing See Products on page 77 You can configure the system to notify you as soon as a product has reached the stock level 0 that is reached or fallen below the minimum stock level To do this configure the corresponding e mail message in the e mail settings For more details see E mail Settings Events on page 37 Auto Cross Selling As opposed to manual cross selling refer to Product Details Cross Selling on page 91 automatic cross selling is based on evaluations of customer buying behavior For this data is collected about how often a product is bought in relation to another product Note This function can slow down the display of products because multiple products have to be read from the database and statistical information managed and evaluated The individual fields have the following meani
48. e The newsletter has been sent Changes can no longer be made However you can still duplicate the newsletter The following symbols supplement the status symbols and apply to the send date Table 75 Symbols for the send date Symbol g No send date was entered The newsletter has not yet been sent The planned send date has been entered amp This is the date when the newsletter was sent Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 The following special actions can be performed Table 76 Special batch processing actions for newsletters Duplicate The send date and subscriber list will not be applied Creating a New Newsletter Create a new newsletter by filling out the entry fields in the last row of the table In the first field enter the ID for the newsletter In the second field enter the display name for the current language Save your entries by clicking Save Merchant User Guide Page 169 Marketing Newsletter Campaigns All additional data is recorded in the details as described in the following chapter To do so click the ID of the newsletter Newsletter Details General Newsletter Campaigns New Ideas at the Milestones Shop Announcement Books and maps Use HTML In every tour you need the right travel literature lt br gt We are excited to soon offer your travel guides and maps lt br gt re you looking f
49. ee 77 General Product Details PriceS Stock csccececcsceccscecceces 77 General Product Details D SCription cecsccscecscscecececeees 80 General Product Details Attributes cccecsscscscscscecececeees 81 Product Details Images IMAaGeS cccececececscscscccvccccsceeeees 81 SUGESNOWer essen teen ucosuenteeeas 83 Product Details Categories ccccsscsccscsccsscscvsccccsscscvsceccess 83 Product Details Variations ann ni 84 Creatine a VarlatlOll ase e rennen 84 Working With Variation Seiner sien E aE beset 87 Varlatlom Products nesecita o A E LE NA 87 Variation Products and Cross Selling cccecsececscecsceccececscecececescsceceeecs 88 Extending Variations Later cacca E aA 88 Product Details Prices un 8 een 89 Quantity Discount Bulk Prices a 89 Male DISCOUNT erana nE EN 90 Discount Calculation For Product Prices sesesesessesssesesesosossesesescseeo 90 Product Details Cross Selling cccececcccscsceccccccscececsecess 91 Cross Selling Accessories nr ka 91 Cross Selling Related Products ccccsscsccecsscsececscsscecescssesceecs 92 Cross Selling Product COMPALiISON ccecsccecsccscscsscecsccecscsceceseecs 92 Produet Details eBay es u a 93 Creating a New Product seesoesoossossosssossossosssossoessossossoo 93 Product Bundles rione 94 Associated ProdUcts su 94 Information About Bundles an
50. enclosed in square brackets and may not be changed You need to set parameters at the beginning of the import The individual fields have the following meanings Table 8 Parameters for importing product data Field Name Meaning Field Type Item Type frp down ments Formatting For defining how numbers currency Drop down menu and time formats are interpreted during the import The formats in the import file must match the formatting setting for the import Languages _ Irrelevant for the import Import File Enter the name of the import file along Entry field C temp import csv with the path information in this field alphanumeric You can also Browse to the file and enter the information in that manner When all the parameters have been set correctly start the import by clicking Import If problems occur during import you will get the corresponding message Merchant User Guide Page 31 Shop Status Settings 4 Settings Shop Status General The individual fields have the following meanings Table 9 Fields for general shop status Field Name Meaning Field Type Example u date ofthe online shop Display Monday April 25 a Linkto Home Page CdD isplay The shop is Depending on the option selected the Option button open closed shop is available to your customers on the Internet Shop Name This name is language dependent Entry field Milestones alphanumeric Shop Closed Language dependent information
51. entering an ID in the entry field in the last table row Save your entries by clicking Save Shipping Options Details General You can edit the general details for the shipping options on the page in Figure 31 Page 58 Merchant User Guide Shipping and Payment Settings Shipping Options Greeting card a ee anrai ID Greeting card Visible Yes No English Translation Name Greeting card Description Dekivery with an additional greeting card 200 00 Show Entry Field G Yes No i LL En Figure 31 General details for shipping options The individual fields have the following meanings Table 27 Fields for general details for shipping options Field Name Meaning Field Type Example alphanumeric Option button is language dependent alphanumeric Description Description and information displayed Entry field Delivery of the order for customers This is language alphanumeric together with a dependent greeting card For more information about formatting Formulate your own see Using HTML Commands in Entry personalized Fields on page 26 and WYS WYG Editor message on page 26 Price Price for this payment method per Entry field numeric 3 00 available currency TaxClass Dropdownmenu EEE Show Entry Field Display of an entry field forthe Option button shipping option In this field the customer can enter text that is submitted together with the shipping option
52. gt gt HTML code back DOverview Logout Home etracker HTML code Documentation Automatic code generation Manual code generation How to insert the etracker code HTML Code Generator Basic code Tips amp tricks E FLASH environment Website goal code Code versions E PHP environment Landing page code Documentation for advanced services JSP environment CFM environment Automatic code generation For web pages programmed with PHP JSP or JSP etracker offers a simple way to insert the etracker code on the generated pages by means of an included function You can use this option for example to include the results of a database query in the page name for the etracker code This way you can generate even more detailed information about your visitors For a page where visitors can view the details of a product for example you could use a static page name like Product Details or you could add the product name to get Product Details Notebook 1 2 GHz This way you would quickly recognize in your page statistics which products your visitors like best The following security code is required in order to use the etracker classes and functions it should be passed as a paramter accordingly Security code Xyz123 HTML Code Generator etracker HTML CODE Generator exe HTML Code Generator v3 1 Code v2 0 6 40 KB Using the HTML Code Generator program Windows users can automatically
53. image The images are played back in the sequence in which they are listed in the table Note Slideshows can only be viewed in the shop if JavaScript is allowed in the customer s browser Product Details Categories You assign a product to a category by selecting the category from the drop down menu in the last row of the table Save your entries by clicking Save Note A product should always be assigned to at least one category Merchant User Guide Page 83 Products Product Details To remove a product from one or more categories you need to remove the category assignments Note No Confirm Deletion window appears since no data is being deleted only the assignment Product Details Variations Variations are product groups whose products are differentiated by only a few attributes A classical example of this is items of clothing such as T shirts or a type of jacket Here the typical distinguishing features are properties such as size and color Variation products are completely separate products unto themselves You can modify any individual property if necessary Caution f you delete the master product all the derived variation products will be deleted as well Note You cannot derive any further variations from a variation product Creating a Variation The basis for creating variations is product types and the use of the variable type 7ext with value selection or Language dependent text with value
54. individual fields have the following meanings Table 51 Fields for a Freely Designable Page Field Name Meaning Field Type Example Entry field Tentinfo alphanumeric Name used to display the category Entry field Tent care and tips for This is language dependent alphanumeric pitching Page 120 Merchant User Guide Types of Structure Elements Categories Field Name Meaning Field Type Text Contents of the page This is displayed Text Field lt h2 gt Tent care and language dependent tips for pitching lt h2 gt For information about formatting see lt br gt Using HTML Command s in Entry Fields lt h3 gt Care lt h3 gt on page 26 and WYS WYG Editor on lt p gt page 26 Save your entries by clicking Save Link With Link you have a component for placing links on other pages in your Web shop The individual fields have the following meanings Table 52 Fields for creating a ink Field Name Meaning Field Type Entry field Home page alphanumeric Visible o o Opio O New Window Display in a new browser window Name Name used to display the link This is Entry field About the language dependent alphanumeric manufacturer Web Site URL address ofthe Web site you wish Text Field http www meindl d to open with this link Always enter e absolute links in this form Attp You can enter a separate URL for each language Save your entries by clicking Save Home Page As with the Contact Informati
55. lt br gt lt b gt Bank lt b gt lt br gt lt b gt Account Number lt b gt lt br gt lt b gt Sort Code lt b gt lt br gt lt b gt SWIFT lt b Sae Impressum Die Milestones Demoshop GmbH ist eine fiktive Firma nhand dieser Firma m chten wir die ePages Softwere GmbH die F higkeiten unserer E Business Softwere ePages 5 demonstrieren Alle auf dieser Webseite verwendeten Produkte und Preise stellen keine Angebote dar lt br gt lt b gt Handelsregister lt b gt lt p gt lt b gt Steueridentifikation lt b gt lt br gt lt b gt VAT ID lt b gt lt br gt lt b gt Steuer Nr lt b gt lt p gt lt b gt Bankverbindung lt b gt lt br gt lt b gt Bank lt b gt lt br gt lt b gt Ktn Nr lt b gt lt br gt lt b gt BLZ lt b gt lt br gt lt b gt SWIFT lt b Figure 70 General properties for the contact information The individual fields have the following meanings Page 122 Merchant User Guide Types of Structure Elements Categories Table 53 Fields for Contact Information Field Name Meaning Field Type Example Title The text that appears as the title of the Entry field Contact Information browser window and as the page alphanumeric heading This is language dependent Text Introductory text Tex Milestones For information about formatting see Demostore GmbH is Using HTML Command s in Entry Fields a fictitious company on page
56. name in the table You can define this sequence using the sorting key in the last column of the table For more details see Sort via SortingKey on page 25 Save your entries by clicking Save You can use batch processing commands to manage the table entries Forthe basics see Batch Processes in Tables on page 23 Creating New Shipping Methods To create a new shipping method enter a name for the method After this click the drop down menu for the calculation models and select a suitable one See Figure 18 Page 42 Merchant User Guide Shipping and Payment Settings Shipping and Payment Methods Settings Shipping Methods Dependencies Shipping Options Deferred Payment Shipping Method Calculation Model Visible Default Sort Order E Poe Baht a je i WE ieee a TEE i res Shs a lo me Entry Free Shipping TS Flat Rate Save J Select Entry w Entry h 7 Free Shi ing Oyer Figure 18 Creating a new shipping method Save your entries by clicking Save Depending on the calculation model you select you need to enter general and special parameters To do so click the name of the shipping method General Properties for Shipping Methods The properties and parameters for the individual shipping methods can be differentiated according to their underlying calculation model The general parameters are the same for all shipping methods The individual fields have the following meanings Table 15 General p
57. no longer modify the basic settings on the General page If you would like to be able to change the parameters again you need to delete all the coupons Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 The following special actions can be performed Table 81 Special batch processing actions for coupon codes Comment Export all coupon codes For saving all the coupon codes in a text file for use in external systems Note Deleted coupon codes lose their validity and can no longer be redeemed Using Coupons in Newsletters For basic information on newsletters see Vews etter Campaigns on page 167 Note You do not need to generate any coupon codes The system generates a new code for each newsletter that is sent It is important that after you create the newsletter that you select and assign the coupon campaign See Figure 99 Merchant User Guide Page 179 Marketing Coupons Newsletter Campaigns New Ideas at the Milestones Shop New payment method New payment method lt link href cid newsletter_stylesheet css rel stylesheet type text css gt lt head gt lt Unsubscribe Snippet START gt I1F BillingAddress To unsubscribe from this newsletter click the link below Then click My Account and choose which newsletters you wish to subscribe to or unsubscribe from ELSE 5 To unsubscribe from this newsletter use the li
58. order alphanumeric number and a running number for invoices Page 158 Merchant User Guide Orders Documents Orders Field Name Meaning Field Type Example Invoice Date The creation date is automatically set Date field 19 04 05 If you need to make manual changes enter the desired date in the required format Click to insert the current date Quantity Adapting the order quantity to the Entry field numeric 2 invoice quantity Save your entries by clicking Save Note Always click Save after you enter the invoice number and invoice date since otherwise the current data will not be accepted into the print view Note If you have included a note for the payment method it is displayed with the sender data Note When printing via the browser depending on the browser settings overlapping headers and footers such as the base number Internet address date may also be printed You can change these settings For Internet Explorer click file Page Setup in the navigation bar This has a Header and Footer section The values entered here are printed on every page printed via the browser If you do not wish to print any of this information simply delete the entries in the two fields Always finish your editing by clicking Finalize For more details see Finalizing Documents on page 160 Credit Note As with packing slips and invoices you first need to generate a document of type Credit Nofe in order to issu
59. parameter that you would like to define as the default setting Save your entries by clicking Save Visibility Frequently you can set the visibility for parameters or objects for example via check boxes in tables or option buttons in forms If you activate visibility the customer can see these parameters in the Web shop and edit them if necessary If you clear the corresponding field the customer can no longer see the element In this way you can first prepare specific settings and functions in advance for example for products or shipping methods but activate them later or reserve the option to turn them on or off Select the parameter check box that is supposed to be visible and available to the customer Save your entries by clicking Save Shipping and Payment Methods Settings Shipping Methods Shipping Method Calculation Model Visible Default Sort Order D D rts a e Woman a fo Lik coins a m jo Batch Processes in Tables Batch processes in tables are actions that apply to anumber of selected table entries at one time The batch processing actions are located in a drop down menu underneath the corresponding table See Figure 10 Merchant User Guide Page 23 Administration Page Repeating Functionality u Product Number Ay Ay List Price i Pi Stock Level J be 40401 I Berghaus Paclite Jacket Men 199 95 al T be 40402 I Berghaus Parlite Jacket Women 5199 95 Be en hs S O ca_o101004270 0 Campinga
60. payment fees for cash on delivery Free Shipping Over Here you can define payment methods where the customer pays the delivery costs or not depending on the order volume Page 44 Merchant User Guide Shipping and Payment Settings Direct Debit As with At no charge the customer incurs no additional costs at this point This model makes sure that during the ordering process in the shop the customer s bank information is requested Credit Card User this method to offer your customers all the credit cards you accept and manually process WorldPay When using this method the customer is routed to the secure WorldPay system for payment That is where data collection and the actual transaction take place For more information see Payment Method with WorldPay on page 50 and WorldPay on page 161 T Pay To select the payment method and make the transaction itself the customer is forwarded to the T Com payment system where the transaction is completed For more details see Payment Method via T Pay on page 54 and 7 Payon page 163 The icon in front of the ID indicates the status of a method and also indicates its visibility The individual symbols have the following meanings Table 19 Status of payment methods Symbol Meaning Payment method visible Payment method not visible The sequence of the entries in the table is defined by the sorting key in the last column For more details see Sort via Sorting Key on page 25 Sav
61. product type attributes Caution When you delete an attribute all the product data contained in this attribute are lost Creating a New Product Type You create a new product type by entering an ID and a name for the new product type Enter a name in the second entry field Save your entries by clicking Save Merchant User Guide Page 95 Products Product Types Product Type General Details The name is language dependent enter a value for every defined language Save your entries by clicking Save Product Type Details Attributes Product types Jacket Attributes ID Name Type Visible Sort Order InstructionManual Handbook Language Dependent File Dun color ler Language dependent text with value selection Te Foren a fm e 7h fee E Figure 58 Product types details attributes This is where you manage the attributes Access the details by clicking the ID Save your entries by clicking Save Creating a New Attribute You create a new attribute by filling out all the entry fields in the last row See Figure 58 Use the drop down menu in the 7ypecolumn to set the attribute type For more information see Attribute Types on page 28 Save your entries by clicking Save Now click the ID to enter details to do this refer to the next chapter Attribute Details Use attribute details to set the display format in the shop Page 96 Merchant User Guide Product Types Products Product
62. specific eBay category When the page is displayed you see the category number that is assigned to your product in the Category field During creation you see a 0 You also see the main eBay catalog categories There are three ways of entering a category number If you know the number of the category you can enter it directly In the Last Used Categories drop down menu the numbers and the names of categories that you have used most recently are listed Click this number in the drop down menu to transfer it to the Categoryfield Click through the category structure until you arrive atthe correct category Select this and the category number is transferred to the Cafegoryfield As long as the category name is a link you must continue following the structure as only categories with no sub categories can be used for assignment To select a category click the respective option field The number in entered in the Cafegoryfield and this offer is placed in this category Page 196 Merchant User Guide eBay Marketing Save your entries by clicking Next gt gt or lt lt Previous Details In the third step you define settings that determine the process for the offers Sale Overview Deuter Hydro 2 0 Shipping Payment Verification Be Quantity i Start Price Buy It Now O Yes 4 No Private Offer E Yes No i Start Time Manually Start the Sale Start the sale at this time 5 26 05 3 06PM k Durat
63. that applies to Drop down menu Normal this method Shipping price Price for this shipping method Entry field numeric 8 00 10 00 Free above an order The order limit at which shipping is Entry field numeric 100 00 value free 1 130 00 Price Freeabovean Atthis point define how the order Drop down menu ordervaluerefersto value is calculated above which shipping is free of charge to the customer Save your entries by clicking Save The field Price Free above an order value refers to has the following options Table 18 Options for calculating shipping price Comment Products Price limit refers to the total ofthe product prices in the shopping basket Products coupons Price limit refers to the total ofthe prices ofthe products and the values of the coupons in the shopping basket Products coupons Price limit refers to the total of the prices of the products and the values of shopping basket discount the coupons in the shopping basket and the shopping basket discount Caution Note that the name and shipping price field are displayed dependent on your defined currencies and languages If you make changes to the currencies and languages check how it affects your shipping method data Payment Methods Seven calculation models build a basis for the payment methods you create At no charge The customer incurs no further costs Flat Rate Here you can pass costs on to the customer for example
64. the export process by clicking Export The process finishes up by prompting you to save the file or to open it immediately Page 30 Merchant User Guide Repeating Functionality Administration Page Import In order to import you first need to create a corresponding CSV file It is especially important to use the correct field names in the header You can see an example of this in Figure 15 A a Clas Class Klia Alias IsBundleProduc IsBundleProduct ListPrice EUR grosg4 ListPrice EUR gross ListPrice USD grosg ListPrice USD gross SelectedVariation Ss UUTUSUU D 69 95 69 95 vs_ 3202112018 0 de_ 3206199010 0 26 95 26 95 ht_0801099030 0 14 95 14 95 hm_0100401001 0 16 95 16 95 It_0401107001 0 72 95 72 95 cg_0100504001 0 22 95 22 95 eg 1000111010 0 339 95 339 95 wb_ 1003111010 0 259 95 259 95 nf_1005104010 0 284 95 284 95 ho_4040701007 0 215 95 215 95 Color Size md_49412090 0 189 95 189 95 md_4941209060 0 189 95 189 95 USSize md_49417110115 0 169 95 169 95 USSize md_49417110120 0 169 95 169 95 USSize de_3203104010 0 99 95 99 95 BEER oO _ b ho ab ab b ccd ak ND On e bo gt Figure 15 Field names in the header ofthe import file The field names in the header have of two parts the name and the ID The name corresponds to the name of the fields in the product detail views You can modify this information if necessary The internal names IDs are
65. this point we would like to give you a short overview of the basic shop home page elements including information about what the elements do how you can access them in the administration area and where you can find the corresponding detailed descriptions in the user guide Figure 4 shows a shop home page with highlighted design elements Merchant User Guide Page 13 Quick Start Milestones 2 We re equipped to achieve your gais Home Fage Contact infomation Contact Tems and Conditions Customer Information Your shopping basket is empty Categories Shopping 12 t RER Welcome to the Milestones Demo Shop ERENTO TUT Al products and prices shown in this shop page or demonstration purposes only They serve as Shoes a showcase to illustrate the functionality of the ePirggs 7 Customer Login Backpacks User Name Tents Equipment Product Search a i f Pf h Signin i i Forgot your password Advanced Search Register Subscribe to Newsletter Special Offers an i Currency Selection Black Bear Gemini Jack Wolfskin Blizzar Leatherman Tool Survi Eureka El Capitan M a ee 215 95 72 95 339 95 Euro 5 US Dollar News i NS Meindl Air Revolution 2 0 Fresh wind in the online shop an n expanded af rtment and more service for your purchases 4169 35 Milestones offers a fresh design a Mag Lite Mini hore Print our Specials 16 95 Do you hawe any questions C
66. types are to be updated at which intervals The important thing for you to remember while doing this is how often you change and update the data on these pages For example if you change the prices of your products weekly you only need to regenerate the pages which display prices only every week after the price change During the rest of the week these pages can be loaded and displayed from cache Merchant User Guide Page33 Settings Shop Status The same applies for stock data When inventory levels are evaluated for display inthe shop the optimization must be set in such a way that when stock level changes during the order process the corresponding pages are updated For more on this see Stock on page 69 Save your entries by clicking Save If you need to make extensive changes to data and information you can update all the pages at one time To do this click Update I mmediately Note If you make changes to shop data while in the administration area and these changes are not immediately visible in the shop check the period of validity setting If necessary click Update Immediately Remember the following Optimization does not apply to non registered users If you open a page from the administration area via View in Shop or open the home page from the administrator menu you will see always the current page Customers will not see the changes until after the administrator has started the update or it has been perform
67. unauthorized user can access the administration area of your site Page 18 Merchant User Guide History Administration Page After you sign out the sign in page will appear again History The History list saves the links to the last ten pages opened while working in the administration area The page last opened is at the beginning of the list and is displayed in bold letters You can easily save the pages you visit often by assigning them to your favorites see chapter avorites Do this by clicking the symbol light blue star with a green plus sign Favorites This area contains the Web pages in your administration area that you need most often Click the links in this list to access those pages more quickly and easily You can simply transfer these addresses from the History See the chapter History Your favorites remain even after signing off and are available to you when you sign in again You can have an unlimited number of favorites Tray The tray is an area for temporarily storing various groups of objects Use this to easily collect and store objects in one area ofthe program so that you can use them in another area Examples ofthe kind of objects you can store here are products or customers The box shows all the object groups that you have created during the current session The number of elements in the group is shown in parentheses Note One group is created for customers and a separate group for categories For pr
68. which opens the page for entering the default values See Using Text with Value Selection on page 29 Merchant User Guide Page 97 Products Product Types Product types Jacket Color Sort Order Deutsch English Deutsch 2a D tremeBlue Extrem Blau Deutsch po peutsch I erst Figure 60 Page for entering default values To create new values enter the ID In the next field enterthe value Save your entries by clicking Save Page 98 Merchant User Guide Price Lists Products Product Type Details Layout You can set up a different layout for each product type You select this layout from a specified set of layout options Product types Jacket Description Product display right detailed product description left Product display in wide format over the complete width detailed product description below Description Variations in a list Variation in selection fields Recommended for a larger number of possible product variations Variations with images Figure 61 Selecting the layout for products and variations The page is divided into two sections In the upper section you see layout variations for the products belonging to a product type In the lower section select how the product variations should be displayed as a group Save your entries by clicking Save If you have a large number of variations of a product you should use the second layout because then the page will display fas
69. you will have pure text information such as articles information on upcoming events or something similar This information should be made available to the customer systematically Figure 68 shows an example of this type of structure Level 0 Services Figure 68 Example of structural hierarchies Categories are structure elements with which you can divide the contents of your Web shop into functional groups Starting off with one basic category all additional structural or hierarchical levels extend into a tree structure The basic category cannot be deleted The symbol next to the category ID displays type and status The individual symbols have the following meanings Merchant User Guide Page115 Categories Types of Structure Elements Table 47 Category symbols Structural Element Meaning Category visible Category not visible B Item P Link visible Link not visible E o designable page visible Freely designable page not visible 2 designable page not visible Click the ID for the detail view on each page Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 The following special actions can be performed Table 48 Special batch processing actions for categories Results in an identical image with the same general data and the same category and product assignments Only the ID is different since each ID Imay only be used o
70. 26 and WYS WYG Editor on This fictitious page 26 company allows us Tex Company Company name Entry field Milestones alphanumeric Demostore GmbH t Field Address Company address t Field ACME Company For information about formatting see Software GmbH lt br Using HTML Command s in Entry Fields Leutragraben 1 lt bn on page 26 and WYS WYG Editor on 07743 Jena page 26 Germany Phone Phone number forthe company Entry field 1234568 alphanumeric Fax Fax number forthe company Entry field 87654321 alphanumeric E mail E mail address forthe company Entry field Info provider de alphanumeric Managing Director Entry field Karl Kaufmann alphanumeric Additional Text Additional information about the Text Commercial company This is language dependent Registry xp gt Tax For information about formatting see Identification lt brmVAT Using HTML Command s in Entry Fields ID lt bmTax on page 26 and WYS WYG Editor on No lt p Bank page 26 Details lt brmBank lt br Account No lt bmBank Code lt brSWIFT Save your entries by clicking Save Terms and Conditions The terms and conditions are a required component of the Web shop and strict regulations also apply here Terms and conditions have been legally regulated since 2002 German BGB paragraph 305 ff There they are defined as all pre formulated contractual requirements for a multitude of contracts that one party the user provides to the oth
71. 3 5 x 5 5 cm 220 g Shoes Max Mustermann Tents Equipment m Currency Selection roduct Search BE In Stock B in Stoc Euro Bie nr S US Dollar Advanced Search Z E Add to Basket E Add to Shopping List Special Offers a Recommend Product Black Bear Gemini Detail View Customers who bought this product also bought Meindl Air Rewolution 2 0 Be sth 169 95 a 7 Mag Lite Mini 16 95 Do you have any questions Mag Lite Mini Leatherman Tool Survival Pathfinder 7G Call our tol free number at 0 800 16 95 3723 a 259 95 123 456 We are happy to help Note All prices include the legal VAT and do not include shipping Copyright amp 2005 Figure 39 Automatic cross selling display in the shop eBay Settings eBay www eBay com has become one of the largest sales platforms on the Internet You can sell your products and services using eBay in addition to your own online shop This allows you to improve customer awareness and increase your customer base Preparation In order to integrate eBay with ePages 5 you must understand the functions and rules of the eBay platform eBay offers this information on the eBay site Merchant User Guide Page 71 Settings eBay Settings One prerequisite for successfully using the functionality is a valid registration as a seller at eBay Only after you are registered in the eBay system as a valid seller can you offer items and receiv
72. 9 140 136 130 131 138 129 139 133 23 24 25 40 40 41 40 41 29 54 163 163 5D 166 165 165 19 190 33 35 35 35 34 28 29 Page 207 Index Date and Time 29 Variation Products 87 Decimal Numbers 29 Visibility 23 File 29 Integer 28 W Language Dependent File 29 Language Dependent Text 28 WorldPay 50 Language Dependent Text with Value Selection Activation 54 28 Administration 51 Money 29 Finalization 162 Text 28 Operational Modes 53 Text with Value Selection 28 Order Searches 163 Time 29 Payment Processing 52 Yes No 29 Registration 51 161 Variations 84 Test 162 Creating New 84 WorldPay Orders 162 Cross Selling 88 WYSIWYG Editor 26 Extending 88 Page 208 Merchant User Guide
73. Activating your account In order to offer your customers the WorldPay payment method as well as to advertise the WorldPay logo on your shop page you need to have your shop accepted and your account activated by WorldPay To do so click the Activate Your WorldPay Account link and fill out the displayed form 5 Selecting credit cards After activation by WorldPay you are allowed to display the WorldPay logo in your shop In addition you can also display the logos of the credit cards for which you have a contract with WorldPay There is a navigation element for displaying the WorldPay logo together with the credit card logos Logos for accepted credit cards For more information about using navigation elements see Navigation on page 133 Save your entries by clicking Save For more information about transactions with WorldPay see WorldPayon page 161 Payment Method via T Pay Die Grundlagen f r die Arbeit mit T Pay lesen Sie im Kapitel 7 Pay Seite 163 F r Zahlungsmethode mit 7 Pay gelten neben den allgemeinen Eigenschaften weitere spezielle Parameter Page 54 Merchant User Guide Shipping and Payment Settings Payment Methods T Pay Daenen Settings 1 Register with T Pay 2 Set up your T Pay account MerchantID ShopID MerchantSecrets Operational Mode 3 Selection of payment variations MicroMoney Yes O No Telephone bill from Deutsche Yes No Telekom Direct Debit Yes No Credit Card Yes
74. Add images and descriptions to your products for display in the storefront Use product types and Settings variations to organize your inventory Align the system to your business Design the order process from registration to shipping and payment Categories Use multiple languages and currencies to sell Organize your products into catalog categories Create internationally extra content for your shop such as nevs and events Y History Administration Home Shipping Methods Shop Status General Shop Wizard Categories Products Categories Pages Products General Shop Administrator Shop Wizard First Steps and Help Use the shop vizard to create your shop In just a few Experience which steps are important for the quick steps your shop design is ready to go start In addition you can alweys find special information with this symbol Se ee Sa ae he gt gt b gt gt b Note The shop offers you a new tool to optimize the display rate of pages in the shop Change defaults to match your requirements Optimization Settings Copyright 2005 ePages Software GmbH Figure 6 Link to the shop home page This link is located in the same place on all the pages in the administration area The shop view opens in a new browser window so that you can conveniently keep track of both areas that is the working area of the administration area in one window and the shop view in the new window Note that yo
75. Einkauf Middle Name Web Site Address Last Name Mustermann Display Name Max Mustermann Business Phone 23 456 Address Extension Home Fhone Street Blumenweg 42 Mobile Phone ZIP Postal Code Fax City Country Deutschland ei Send HTML E mail State E Mail i m mustermanngepages de Business E mail m mustermann epages de Private E mail max home de Customer Account a Login 4 Attributes Figure 64 Customer details address information The first page ofthe customer details is forthe administration of all address information You can use this data to communicate with the customer extract billing and shipping addresses and so on With the exception of the Birthday field all of the fields are alphanumeric meaning you can enter any character Birthdays must be in the date format for example 01 01 2001 Note Details on the individual date formats are located in Attribute Types on page 28 You can have up to three e mail addresses for each customer The e mail fields have the following meanings Table 43 E mail settings in the address information Field Name Meaning Field Type Example Send HTML E mail Option button E mail All system generated e mail messages Entry field m mustermann related to the customer are sent to this alphanumeric provider de address if the customer is not a registered customer For more information refer to chapter Customer Details General Sign In on page 110
76. Field Type Product tink O Offer type The options are provided by eBay Merchant User Guide Page 195 Marketing eBay Field Name Meaning Field Type eBay Account You decide which eBay page the offer is placed on For more on this see eBay Accounts on page 72 Drop down menu Name Entry field Deuter Hydro 2 alphanumeric This is a short description of the offer Entry field which is displayed on the eBay page alphanumeric and also in the gallery directly under the name of the offer Description Description of the offer that is Text field lt PxSTRONGXFONT displayed for eBay bidders alphanumeric size 5 gt Deuter Hydro For information about formatting see 2 0 lt FONTx STRONG Using HTML Commands in EntryFields gt lt P gt on page 26 and WYSIWYG Editor on lt P New 2004 Small page 26 drinking system Product data is displayed via the backpack with template The selected template is applied to the Drop down menu description See also emplates on page 74 Note Due to security reasons eBay restricts the use of active page contents such as JavaScript Flash and so on If you use such elements in your templates it is possible that your pages will not be displayed properly on eBay Therefore you should check how your eBay offers are displayed and make the necessary changes to your templates Save your entries by clicking Next gt gt Category Each offer must be assigned to a
77. For more on this see Optimization on page 33 To view the evaluations and statistics for your shop open your etracker administration page Product Recommendations An important marketing and advertising instrument is customer to customer recommendation of your shop and products This information exchange is based on e mail With the first option button Enable product recommendations you determine whether this function will be available to the customers or not You can also define whether this function is available only to your registered users or whether all shop customers can use the product recommendation function Sending e mail messages with recommendations is extra work for your system You can keep this under control with the field Maximum number of recommendations Here you can enter a maximum number of product recommendations per day and per registered customer Note This limitation can only be set for registered customers If this function is available to all customers registered and unregistered then all customers can send product recommendations up toa maximum limit This is set at 100 recommendations per customer per day Save your entries by clicking Save In order to initiate a product recommendation the customer must click the Recommend Product link eBay For information about these settings see eBay Settings on page 71 Page 192 Merchant User Guide eBay Marketing Offers wi Offer Ay au Crea
78. Grobm Homme Max Mustermann ID Confirmation Nostradamos ga Send HTML E mail Yes No E Mail 1 m mustermann epages de amp Attributes Figure 66 Customer details sign in The individual fields have the following meanings Page 110 Merchant User Guide Customer Details General Attributes Customers Table 45 Sign in fields Field Name Meaning Field Type Example This is where you give the customer the right to access the areas of your shop that require Allow sign in Option button Signing In Name Display name in the sign in box in the online Entry field Max Mustermann shop if the customer has signed in alphanumeric User Name Sign in name for the online shop Entry field mmustermann alphanumeric Password The password can be any length But the Entry field Password system only evaluates the first eight alphanumeric characters SS Sand New If a customer forgets his password or user Link name you can send a new password with this function The system automatically generates the password and sends it to the e mail address entered in the ma field Repeat password Field for re entering the password due to Entry field Password security reasons alphanumeric Send HTML E mail option button E mail All system generated customer relevant e Entry field m mustermann mail messages are sent to the registered alphanumeric provider de customer at this address Confirmation A security mechanism th
79. In the payment method settings you can configure whether you would like to manually finalize a transaction or whether this should happen automatically For more on this see Payment Method with WorldPay on page 50 The Automatically with Orderoption means that the transaction is finalized as soon as the customer has entered and confirmed the payment information After this the amount is immediately booked from the customer s account If you have selected the Manually in the WorldPay Administration option the withdrawal of the amount from the customer s account does not occur until after you have finalized the order in your WorldPay account To do this open the 7o your WorldPay Administration link in Figure 89 your account with WorldPay WorldPay Transactions The Amount column shows the value from the basket the Auth amountis the value in the currency that the customer paid to WorldPay Page 162 Merchant User Guide T Pay Orders In the AVScolumn you can read the AVS Code for the transaction The AVS code Address Verification System is a four digit number used to show how and with what result customer data was verified This code is displayed for each WorldPay transaction Not all WorldPay accesses support this AVS code It depends on the customer s bank and the type of contract you signed with WorldPay The code structure and the meaning of the individual areas are found in the AVS Code area in the lower part of the page WorldPay O
80. Internet sales channel The portion of the administration page in which data and tables are displayed and managed The content is dependent upon the function selected in navigation Merchant User Guide eBay 12 Index A Accessories Administration Page Left Navigation Area Main Navigation Bar Working Area Administrator Menu AVS Code B BMECat Import C Categories Articles Basic Category Category Contact Information Creating Customer Information Design Your Own Pages General Properties Home Page Layout Link Pages Products Promotional Products 91 17 17 17 17 17 163 102 127 115 118 116 117 122 1 17 124 120 117 121 118 121 117 118 125 Promotional Products General Properties 125 Promotional Products Products Structure Elements Terms and Conditions Category Export Category Import Country Settings Currencies Languages Regional Settings Coupons Conditions Coupon Codes General Properties Credit Note Cross Selling Accessories Product Comparison Related Products Currencies Swiss Francs Customer Export Customer Settings Merchant User Guide 123 116 123 126 126 36 36 36 36 176 178 178 177 159 88 91 91 92 92 36 37 112 64 Countries Creating a New Customer Attribute Customer Attribute Details Customer Attributes Customer Groups Registration Sign In Customers Address Information Advanced Search Creating New Customer Account Orders Search S
81. Pay Centre The Science Park Milton Road Cambridge CB4 OWE UK Contact Us Figure 25 Entering the callback URL and the callback password on WorldPay At the same time enter a password in the field Ca back password which you should also enter in the Callback password field in Figure 24 When data is transmitted both entries are compared to each other and the transaction is only continued if both passwords match 3 Settings for payment processing These setting options need to be specified in your contract with WorldPay Your customers are forwarded to the WorldPay system to enter their payment information Use the option For entries for paymentto define how your customers will see these pages If the Go to the WorldPay Server option has been selected the customer is forwarded completely to the WorldPay system After the information has been entered the customer is forwarded back to your shop If you have selected the option Embed the form in the shop using iFrame the WorldPay pages are integrated into the shop display Page 52 Merchant User Guide Shipping and Payment Settings Milestones Eu de gt We re equipped to achieve your 408 Home Page Contec infomation Contact Terms and Conditions Customer Information gt Shopping Basket Categories Shopping Basket Address 9 Confirmation 7 WorldPay Shopping Basket Jackets 1 Berghaus 199 95 Please confirm your entries You can correct these
82. Product Bundles First enter a unique value in the Product Numberfield A product cannot be saved without a valid number Repeated numbers are rejected by the system After this enter the additional general product details for prices stock description and attributes The definite field descriptions can be found in the chapters General Product Details Prices Stock on page 77 General Product Details Description page 80 General Product Details Attributes page 81 Save your entries by clicking Save Caution Save your changes before you click the tab for entering additional data Otherwise the changes will be lost Note Visibility is set to Not Visibleby default When all the data has been entered set the product to Visible in order to display it in the shop Product Bundles A product bundle is a packet or set made up of products that belong together and that are then usually offered at a lower price Open the corresponding page by clicking the New Product Bundle link in the Products context menu The home page for a new product bundle corresponds to one for normal products This is also the place you first define the most important parameters and then after saving are able to access additional tabs For more information on this see Creating a New Product on page 93 Make note of the following exceptions You cannot enter any values in the Stock Leve and Minimum Stock Leve fields These values result from the small
83. Product Number Product Name Manufacturer Name Manufacturer Product Number Short Description Long Description Key Words for Search Engines as well as all the attributes based on the 7extvariable type For more about variable types see Attribute Types on page 28 In addition the fields in which file names are saved are also searched With this you can also search for the names product images used or attached files such as pdf files video files and so on Use the Language drop down menu to determine which Translation Fieldwill be searched for language dependent fields Note You can use the placeholder in the text fields for portions of the search text you do not wish to enter or cannot enter Capitalization is not noted The system searches for character strings in which the search text appears regardless of where this is in the target text Inventory Search There are two fields for searching inventory the Stock Leve field and Minimum Stock Levelfield Use the Stock Leve search field to query the stock levels of individual products To do this enter a number Note The search results list all the products whose stock level is the same or smaller than the number searched If you want to list all the products that have reached a minimum stock level or have already fallen below it select the Stock level below minimum check box Note Inventory searches also return variation products and single products Master product
84. Register with UPS Order UPS WorldShip Software UN M Figure 82 UPS Packing Slip Inthe UPS Tracking Numberfield enterthe number which is a prerequisite for order tracking This number is generated forthe respective Worldship shipment and you transfer this to the form in Figure 82 For this you need to submit the packing slip data to WorldShip To do this use the Export function Exporting Delivery Data The delivery data must be transferred to the WorldShip program From here these data are transmitted to UPS and the UPS tracking number is generated Importing to WorldShip and Generating a Tracking Number Start WorldShip and activate in the mportfunction in the File menu After this the import window opens and you can enter the file that you have exported out of the shop system Page 152 Merchant User Guide Orders Documents Orders Database Import Import File Import To Field Separator Open Shipments gt Comma gt Protile Name Text Delimiter oO Quote gt Error Handling f Fix Interactwely C templexport csy Browse Fix Later Fields in Internal Table Empf nger Firmenname Receiver Company Name Empf nger Kontaktperson Receiver Contact Person EEE EEE M Receiver Address Line Receiver Address Line2 Receiver Address Line 3 Receiver City Town Receiver Country Territoy Receiver Postcode Br Moe oe Ee I ee Io 4 Import Cancel Figure 83 Determini
85. Text field lt h3 gt Short technical Message displayed to the customer ifthe shop jalphanumeric break is closed For more information about formatting see Using HTML Command s in Entry Fields on page 26 and WYS WYG Editor on page 26 Save your entries by clicking Save Optimization The shop pages that your customers see contain both static and dynamic content Dynamic content is data that is only read from the database and inserted into the page right before the Web page is displayed This includes data about prices descriptions and so on Reading and inserting the data right before it is displayed ensures that current values are always displayed However accessing the database and inserting the data into the Web page costs time time which is required to build the Web page itself The more dynamic data needed to be processed the longer it takes to display the shop page Your customers expect up to date pages with fast loading times For this reason it is a good idea to find the optimum setting between current content and quicker availability of the page One way to do this is to save the pages which have content that does not change After being requested these pages are read into cache and then displayed They do not have to be built first This means that these pages can be displayed immediately These pages have an enormous speed advantage over pages that cannot be cached On the Optimization page define which page
86. Total volume 4 Liters Reflectors 870 g Color mandarine granite 74 95 974 95 Show this product in the sho Order Number Price Deuter Kangaroo This 24 liter backpack transforms instantly into a child carrying solution to handle those small needs on long hikes Especially useful for children under 12 99 95 99 95 Show this product in the shop Order Number Price Figure 95 Personalized newsletter with product data Note For customers who subscribed to the newsletter as non registered users you can only use the placeholder for the display name No data are stored for the other placeholders Newsletter Details Attachments If you also used the tray to insert images with the product and catalog data these images will be saved as attachments to the newsletter and a reference to them will be generated in the text in the 7exffield If you click the name of the file the image is displayed If you do not wish to send any images delete the pictures from the attachment list as well as the corresponding link in the text Note This deletes the assignment of the image as an attachment but does not delete the product image itself This remains associated with the product Newsletter Details Recipients This overview lists all the customers to whom the newsletter was sent Merchant User Guide Page 173 Marketing Newsletter Campaigns Along with the name the e mail address where the newsletter was sent
87. User Guide Shipping and Payment Settings Milestones ie de gt Were equipped to achieve your gear Home Page Contact information Contact Tems and Conditions Customer Information Shopping Basket Categories Shopping Basket Gift wrap order Shopping Basket Jackets x 1 Leatherma 72 95 Gift wrap shoes Wrapping and delivery as gift Total Amount 372 95 Backpacks Show Basket Show Addresses Tents Equipment Shop Administrator Product Search A My Account Sign out dS a Search Currency Selection C Gift wrap paper Euro Special Offers 5 US Dollar Black Bear Gemini without Greeting card Dekivery with an additional greeting card Meindl Air Rewolution 2 0 169 95 Mag Lite Mini 16 95 Do you have any questions Call our tol free number at 0 800 123 456 We are happy to help irthday cal irthday cal sreeiing cal O Birthday card C Birthd rd Greeti rd Without Hote All prices include the legal Text VAT and do not include shipping to Shopping Basket Back to the Shopping Basket Deferred Payment You can offer your shop customers the deferred payment option for the payment methods Direct Debit Credit Card manual and WorldPay Merchant User Guide Page 61 Settings Shipping and Payment Shipping and Payment Methods Settings hod Deferred Payment Currency Interest Rate for Monthly Payments Minimum Amount me ip Jw eeds Cm Ir en Ci
88. You can activate one of the other styles at any time Click the Visible option button for the corresponding style Save your entries by clicking Save Transfer new styles from the 7emp ates section This is described in the chapter Applying Template Styles below Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 Applying Template Styles If you would like to expand the current display options for your shop you need to add new styles to the list To do this select a new style from the templates Open the 7emp lates section You can either use these styles unchanged for your shop design or use them as a basis for individual customizations To transfer a template style to the table select the option button for the style you want and click Apply This loads the style into the table for you own styles You do not need any Web design knowledge for the majority of the functions for editing styles HTML knowledge is helpful for certain configuration parameters Here you should read the corresponding literature or ask a Specialist for help The Web pages used to display your shop are normally divided into a maximum of seven functional areas See Figure 73 Merchant User Guide Page129 Design Milestones Me We re equipped to achieve your geais Categories Jackets Shoes Backpacks Tents Equipment Product Search CY Detailed Search Promotional
89. You can use this function to show the customer similar products you are offering and therefore show him products for sale that he otherwise may not have ever seen The functions in this area also correspond to those ofthe accessories area For more explanation see Cross Selling Accessories on page 91 in Figure 56 We recommend comparing products ofthe same type since then these products all have the same attributes which make it possible at allto generate a meaningful comparison Page 92 Merchant User Guide Creating a New Product Milestones r de gt Were equipped to achieve your ge Home Page Contact infomation Contact Terms and Conditions Customer Information Categories Jackets Eureka El Capitan IV Shoes Name Backpacks Tents Equipment Product Search Categories Eureka El Capitan IV Product Comparison Jack Wolfskin Flexibility RT h Face Tadpol pathic 2G SOU Teer Teapots Products our shopping basket is empty Shopping Basket Your shopping basket empty Customer Login User Name Password Sign in ae Advanced Search Forgot your password Register Subscribe to Newsletter 339 95 Piece 5499 95 Piece 259 95 Piece 204 95 Piece Delivery Period 5 Delivery Period 5 Delivery Period 5 Day s Day s Day s Special Offers Currency Selection Black Bear Gemini Euro US Dollar a Ben a z 17 en i Pohrester
90. add the Professional Code to their HTML files via drag amp drop FLASH environment Figure 105 Your etracker security code Enterthe security code in the Security Codefield Save your entries by clicking Save After registering you will receive an address from etracker which you can use to immediately access your Statistic page You can find this address on your etracker page under Settings on the Direct Login Bookmark In order to let you quickly access this address you have the option of saving it in the general etracker details Simply copy the address into the Direct Login Bookmarkfield After saving the etracker access link lets you immediately enter in your etracker administration area with just a click You can select which of your shop pages will send data to etracker To do this click the Pages tab The table lists all pages that can send data to etracker You can set the importance of each page with the check box in the mportance column This means that the data for the pages set as most important are shown first on the statistics page Use the check box in the last column to determine the Web page that will actually transmit values to etracker Only these values will be evaluated for statistics and sent to you Merchant User Guide Page 191 Marketing Product Recommendations Save your entries by clicking Save Note Depending on your optimization settings you will need to update your pages after saving them
91. aktionen der allgemeinen Suche f r alle Bestellungen Wie prinzipiell mit der Suche gearbeitet wird lesen Sie im Kapitel Search Seite 144 Page 166 Merchant User Guide Newsletter Campaigns Marketing 10 Marketing This module provides the functions for starting sales promotion activities for building and strengthening customer loyalty and for providing all your users with important and useful information about allthe aspects of your shop Newsletter Campaigns The newsletter addressees are managed by campaign meaning they receive all the newsletters from a particular campaign Addressees are not assigned to specific newsletters but instead to campaigns View the details forthe specific campaigns by clicking the ID The individual symbols have the following meanings Table 72 Table symbols for newsletter campaigns Symbol 7 Blue symbol Campaign is active and therefore visible in the shop customers can sign up for it Gray symbol The campaign is not active and therefore not visible in the shop customers cannot sign up for it However the corresponding newsletter can still be sent Addressees are customers that were assigned in the administration area Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 Creating a Newsletter Campaign Enter an ID and a name for the campaign Save your entries by clicking Save Click the ID to edit the
92. al E Images Categories Variations _ Prices cross Saling Prices Stock Description Attributes Product Type Jacket Translation Wholesale Price sa Handbook 4 This attribute is available as a variation Size 1 This attribute is available as a variation Select Entry Select Entry Without Front Back CNl Mn Figure 52 Default setting for the first variation value With this all the existing variation products receive this value for the new attribute Save your entries by clicking Save After this go to the Variation Attributes page Page 88 Merchant User Guide Product Details Products Product Details Prices In addition to the list price of your products that you manage in the general properties Prices Stock you can define bulk pricing and discounts for each product including expiration dates The prerequisite for creating such price variants are price lists For more on this see Price Lists on page 99 Products Berghaus Paclite Jacket Men be_40401 List Price Gross Quantity Discount Select Entry wt Select Entry wt al Quantity Bulk Price Discount Bulk Price Discount A No Price List Selected No Price List Selected Save Product is included in this price list Value Discount Figure 53 Extended product price structure Inthe upper part ofthe page you see the list price for your product in the currencies for which you have entered prices
93. all our toll fr 20 ber at 0 800 123 456 We are happy to help Copyright 2005 Software GmbH Figure 4 Default design elements for the shop home page The design elements used are as follows Table 1 Home page design elements No Path in Administration Area Description in Manual 1 Shop logo Design Settings Settings on page 141 or Setup or Setup Assistant Assistant on page 19 2 Shop Name Settings gt General Shop Status on page 33 or Setup or Setup Assistant Assistant on page 19 Slogan Design gt gt Settings Settings on page 141 or Setup or Setup Assistant Assistant on page 19 Link to Home Page Design lt current style gt gt Navigation Elements on page 135 Navigation 5 Contact Information Categories gt Contact Contact nformation on page 122 Information Link to Contact Form Design lt current style gt gt Navigation Elements on page 135 Navigation 7 Terms and Conditions Categories gt Terms and Terms and Conditions on page 123 Conditions Customer Information Categories gt Customer Customer nformation on page 124 Information Page 14 Merchant User Guide Quick Start SEE Path in Administration Area Description in Manual Link to Shopping Basket Design gt lt current style gt gt Navigation Elements on page 135 Navigation List of Main Categories Design gt gt lt current style gt gt Navigation Elements on page 135 ET e Pages text Categories Home Page
94. and Gebiet f r Zur ck an Mersenden Staat Proving f r Zur ck an versenden E Mail Adresse f r Zur ck an versende elefon f r zur ck an versenden f r Tatsachliches Gewicht der Sendung VWrarenbeschreibuna L Shipment Clear All pote fy Orders Documents Comma z Error Handling Fix interactively C Fix Later Fields in Internal Table ShipmentType J Biling Options Number of Packages Shipment Actual Weight Shipment Dimensional vYeic Tatsachliches Description of Goods Reference2 I L Im Figure 85 Field mapping for shipment data Map the data as follows Select the field in the right list field for external data fields by clicking Select the corresponding field in the left list field for internal data fields by clicking Click the Map button If all the options are set correctly and all the fields are mapped click Import Continue to edit the shipment as described in the WorldShip instructions To generate the tracking number required for shipment tracking click Finish after completing all your entries Among other things this saves the shipment in the shipping history and gives you the option of seeing the UPS tracking number Order Tracking Activating You need to transfer the UPS tracking number that you generated for the order in WorldShip into the shop administration and enter the respective UPS packing slip in the UPS Tracking Numberfield provided In
95. and content of a Web page so it can be displayed in another language Some attributes can be localized that is you can collect different values for these attributes in various languages They are then displayed in the respective language for example descriptions or names A role in the shop system structure The merchant selects a shop type from among those offered by the provider and then uses it to offer his products to end customers He can define shop structure and design Name for an object or method in the administration area and in the online shop This is language dependent In this way a more descriptive name can be displayed in any language on the Web pages Active area with a structure of links for selecting specific functions In the program it is shown on the top section ofthe administration page Navigation bar that shows how you arrived at your current location in the program The individual hierarchy levels are shown as links so that you can go backwards step by step A field in a form that requires you to make a decision Option buttons present several possible options only one of which can be selected German Price Indication Ordinance This sets forth which regulations a merchant must observe when setting prices in Germany For a version of these regulations in German see http bundesrecht juris de bundesrecht PangV Information about the location of a file on a storage medium for example C Windows Mixer sy
96. and the time it was sent are also displayed If there is a large number of recipients this time may deviate slightly from the planned send time Newsletter Campaigns Details Addressees Only the customers in this list can receive the campaign newsletter The customer should subscribe to the newsletter himself However if necessary the administrator can assign customers to a newsletter campaign Subscriptions for Registered Users Registered users can view the available campaigns in the shop in the My Account section under Newsletter and can subscribe to the newsletter See Figure 96 Milestones a We re equipped to achieve your gasis Home Page gt Contact information Contact Terms and Conditions Customer Information Shopping Basket Categories My Account Newsletters Shopping Basket Jackets 1 Deuter Hy 0 01 a Name Description Language Status Total Amount 0 Show Basket Show Addresses Shoes Backpacks E Neue deen bei Erfahren Sie jeden Monat mit welchen Deutsch E Milestones Produkten und Leistungen wir unser Tents Sortiment f r Sie erweitern Equipment New Ideas at the Learn more about new products and English Max Mustermann Milestones Shop services in our shop each month Product Search My Account SEHE Sign out gt Subscribe Unsubscribe Advanced Search Currency Selection Euro Special Offers 5 US Dollar Black Bear Gemini m Meindl Air Revolution
97. ange the name of a style and reload the style with the same name from the templates any changes you have made will be written over and the style will be reset to its original settings You must confirm this in the Confirm Deletion window Page 130 Merchant User Guide Navigation Bars In this section you define which navigation areas should be displayed in your shop Each style defines a certain relationship ofthe seven page areas to each other You can see this page structure to the right ofthe Navigation Bars section Inthe upper section ofthe page there are three basic layouts to select from They differ mainly in the relative arrangements of the areas Ze fand Rightin relation to the areas 7 op Bottom Header and Footer Used the check boxes to the left next to the layout preview to set which of the areas will appear on the Web page Save your entries by clicking Save Note Note that the navigation elements assigned to the areas are deactivated iftheir corresponding areas are deactivated If necessary you will have to assign the navigation elements to the other areas See Navigation on page 133 General Design Attributes The General Design Attributes section defines the general appearance of your page in relation to the browser Styles Start Navigation Bars Attributes Color Picker i Page Width Full Width including border 90 Page Align Align Center Top Padding Font Background Color
98. angora export for a specific country The individual fields have the following meanings Table 82 Fields for Pangora export settings Field Name ID Meaning Field Type Example Pangora Merchant ID You receive this ID when you register Entry field 1234 with Pangora alphanumeric ID Regional setting Display Page 182 Merchant User Guide Pangora Marketing Field Name ID Meaning Language Curency Automatically Add to The product is added to the basket as soon as a customer is forwarded over the external product link into the shop Shipping Method The price for the method you select here is displayed together with the product on the external site Image All the attachments for the product are listed in this drop down menu An image file is expected for the export Ifyou wish to include other file types with the product type such as PDF files then you may only select one image file from the drop down menu max 25 characters oie lence EEE 4 000 characters Export File Link to the export file For more on this Link see Export below Save your entries by clicking Save Note If one of the fields D Language or Currencyis empty the export will not be successful Pangora Export Products Along with the general settings you must determine which products are to be exported To enter products in the export list you must add them from the product overview to the tray See 7rayon page 19 Bat
99. arameters for all shipping methods Field Name Meaning Field Type example ee umeric Misibe po Option button button Definition of the default method Be I is language dependent alphanumeric Additional information for the shipping Entry field Please check in at method alphanumeric the shipping office The contents are displayed to the customer during the order process Printed on the packing slip Save your entries by clicking Save Fixed Price Shipping Methods You need to enter special parameters for this shipping method The individual fields have the following meanings Table 16 Special fields for shipping with a flat rate model Field Name Meaning Field Type Example Tax Class Selection for the tax rate that applies Drop down menu _ Normal to this method Shipping Price Price for this shipping method Entry field numeric 14 00 Merchant User Guide Page 43 Settings Shipping and Payment Note that you need to enter prices for every currency that you have made visible in your Web shop The fields for this are visible depending on the currency settings Save your entries by clicking Save Shipping Methods with Free Shipping Limits For this shipping method you need to enter special parameters The individual fields have the following meanings Table 17 Special fields for free shipping and delivery above a certain order amount Field Name Meaning Field Type Example Tax Class Selection for the tax rate
100. area horizontal areas Links to First Level List of the links to the main categories Vertical and Categories horizontal areas Promotional Products List of product names that are assigned to the Vertical areas Promotional Products page Link to Promotional Link to the Promotional Products page Vertical and Products horizontal areas Compressed Basket View The compressed basket view with a display of the Vertical areas individual products prices shipping method total price and link to the basket Basket Status Displays the number of products in the basket and the Vertical areas current total price link to the basket Link to Shopping Basket Vertical and horizontal areas Sign in Offers functions for the shop login and log off to Vertical areas register as a new customer and newsletter subscriber access to My Account Full text Product Search Product search or opens a detailed search mask Vertical areas Link to the General Terms Vertical and and Conditions horizontal areas Link to Contact Information Vertical and horizontal areas Link to Customer Vertical and Information horizontal areas Merchant User Guide Page 135 Design Styles Navigation Element Meaning on a shop Web page Optimized for Country Selection List of all active country settings for the shop with Vertical areas country names Flags for Country Selection Selection of the country settings using flag symbols Vertical and horizontal areas whereb
101. as you need Save your entries by clicking Save You can select another product type from the Product Type drop down menu at any time Product Details Images Images Here you can upload your prepared images in various sizes modify the size assignment and also generate slideshows from individual images The program makes four image size formats available which you can use in various areas in the shop You probably prefer that the images displayed in the product list be smaller than those in the product detail view The formats are small 100 pixel x100 pixel medium 200 pixel x 200 pixel and arge original size as well as a separate format for images for promotional products with a width of 150px Merchant User Guide Page 81 Products Product Details The small format is for product lists where a small product image should be shown next to the product name in shop tables The medium image is used for displaying product details in the shop You can display a large image to your customers in a separate window Products Eureka El Capitan IV eg_1000111010 Image Preview 273 4 1000711010 eg_1000111010_ 2 jpg 4 eg_1000111010_3 jpg al eg_1000111010_hd jpg eg_1000111010_m jpg al eg_1000111010 _s jpg File or Link P Browse Generate Views i Figure 46 Product details images There are several steps involved in assigning images to products First of all you need to specify the image
102. at works together Entry field What is my Question with the confirmation answer to replace a alphanumeric grandmother s forgotten password cat s name ID Confirmation The customer enters his answer to the Entry field Nostradamos Answer confirmation question here alphanumeric Password Note The e mail address in the Z majilfield is always used if the customer is registered If there is no sign in information for the customer he has only ordered but never registered the system uses the e mail address from the Z mailfield in the Address section See Customer Details General Address on page 107 Save your entries by clicking Save Customer Details General Attributes The Attributes section contains all the attributes that you added in CustomerAttributes on page 66 Save your entries by clicking Save Customer Details Orders In addition to the customer data you can also list the orders this customer has previously placed To see the details of an order click the order ID A comprehensive description of all the functions relevant to orders can be found in chapter Orders on page 143 Merchant User Guide Page 111 Customers Creating New Customers Creating New Customers Note Some customers assume that after they enter the invoice and shipping address while placing the order they have already become registered customers If necessary let your customers know that they must go through the registrati
103. atesa Drop down menu Regular customer new account the customer group you Set in the Customer Setting Customer Groups s set as default See CustomerGroups on page 64 Allow Orders Order block for registered customers Account Holder Entry field Max Mustermann alphanumeric Page 109 Customer Number Customer Group Merchant User Guide Customers Customer Details General Sign In Field Name Meaning Field Type Example Account Number Entry field 1234567890 numeric Bank Code Bank Code Entry field 13245678 numeric Bank Name Entry field A bank alphanumeric VAT identification number merchants who Entry field DE 123 456 789 can deduct VAT receive a Separate VAT ID alphanumeric number upon request Tax Area pf rop down menu EU country Last confirmed Date entry for displaying the last time Link changes were made Click the symbol Ge to the right next to the field to enter the current date Internal Note Field for information and notes about the Text field This contactisa alphanumeric sample customer lt gt customer The customer cannot see these notes Save your entries by clicking Save Customer Details General Sign In Use this page to administer data for customer access rights to your shop Customers Max Mustermann 1001 General Address Customer Account Login Allow sign in Confirmation Question Wie hei t die Katze meiner
104. au tValues To edit settings and properties further open the eBay assistant by clicking the name of the offer Itis also possible to create a new offer directly from a product For more on this see Product Details eBay on page 93 Offer Settings eBay Assistant The eBay assistant in the shop system takes you step by step through the necessary settings to enable you to prepare the data necessary to create eBay offers comfortably and smoothly Note We recommend becoming familiar with the meaning and use of the individual values To do so read the information in the chapter Preparation on page 71 as well as the instructions you have received from eBay as you registered as a Seller Also make sure you have an overview of which functions incur additional fees The assistant contains seven steps that can be done sequentially or in any order Caution To save entered or changed data on individual pages you must make the changes to the pages by going back and forth using the Next gt gt or lt lt Previous buttons Only by doing this are the data saved If you change pages using the links in the tab headings the data are not saved This also applies if you leave the assistant without confirming your changes via Next gt gt or lt lt Previous To start the assistant click the name of the respective offer Title The individual fields have the following meanings Table 89 Properties of the t e page Field Name Meaning
105. be placed in eBay atthe time indicated If an offer starts or ends on eBay the properties can no longer be changed Use the Orders tab to see the order for the respective offer afterthe offer is completed For more on this see Orders below Default Values There are many Settings for an offer and many properties are the same for most offers For this reason you can assign standard values to these settings to avoid having to enter them again for each offer These settings can be changed at any time so that you can create your own default settings to use as a template To do so click the link Customize Default Values for Offers The parameters that should be entered are part of the offer properties and are described there See Offer Settings eBay Assistanton page 195 Orders As soon as a bidder buys or wins your product this offer is marked as finalized and entered into the table of eBay orders Merchant User Guide Page 199 Marketing eBay eBay ones Offer User Account Price Customer Feedback ai E 1202090012 Ze EIKE 5 ranacin minor U Number 2 Feedback Positive Neutral Negative ee Tot 0 C id Send Feedback Figure 110 Overview of eBay orders The individual columns have the following meaning Table 91 Table columns for eBay offers Column Name Comment Offer Initial offer for the order The symbol indicates the eBay platform User Account eBay user who won the offer
106. between simple and advanced search Note You can use the placeholder in the text fields for portions of the search text you do not wish to enter or cannot enter Capitalization is not noted The system searches for character strings in which the search text appears regardless of where this is in the target text Page 112 Merchant User Guide Searching for Customers Customers Simple Search Here you can search using the fields Name Customer Number and E mail Enter the search term and click Advanced Search With the advanced search mask you can set up complex filters for a very granular search Code City Product Number Le Customer Group All he Time frame ar 2 iz 3 Lin Customers Customer Number Y Country AY Customer Group m a 1001 63 Max Mustermann Deutschland RegisteredCustomer GIER cn D 3 vom 2 sen sone Number 3 Select Entry x Figure 67 Advanced search mask The individual fields have the following meanings Table 46 Search fields in the advanced search mask Search field Meaning Field Type Example Name Search in the Display Name field Entry field Pattern alphanumeric Customer Number Entry field 100 alphanumeric E mail Search the ma field This address is Entry field provider de used for all system e mail messages __jalphanumeric such as order confirmations new passwords and so on Street Search the Streeffield Entry field Flower Way
107. can sort the table by columns Page 24 Merchant User Guide Repeating Functionality Administration Page Each column heading is a link When you click the link the column is sorted The small arrows to the left next to the column heading indicate the sort direction ofthe currently active column The left arrow pointing upwards indicates ascending sort order The right arrow pointing downwards indicates descending sort order Clicking on the column heading or the arrow reverses the current sort direction as indicated by the filled arrow In multi page lists the first page is displayed after sorting Sort via Sorting Key Another way of sorting table entries is to sort using a sorting key Every table row has a key field In this field you type in a numerical value which determines the position of the respective row in the table An example of this is shown in Figure 11 Categories Sort Order A NewShopServices Eli 3 i Number amp GJ ME ee BB Be ri wi H Etikk S 1 Select Ent Figure 11 Sorting with the sorting key Changing the key values lets you sort the table entries any way you like The sorting key is entered in increments of 10 so that new entries can be sorted quickly and without a lot of work After sorting the key fields are again displayed in increments of 10 Navigation History If you are in the detail view of an attribute for example and want to return to the previou
108. ccepted credit cards T Pay Info Text Copyright Statement Trusted Shops seal al Trusted Shops seal with text Styles Assigned Navigation Elements Sort Order ad 3 Home Page Link 10 jaa Imprint Link 20 Link to Contact Form 30 Terms and Conditions Link Customer Information Link Basket Link The navigation element is already being used in another navigation bar Figure 75 Setting up navigation The top section of the page shows the page structure that you defined in General The display shows where you can distribute the functions in the areas The navigation and display elements that you can distribute are shown in the list to the left in Figure 75 These are all elements that you can still distribute on the page The list to the right shows which elements you have already assigned to the selected area You can assign every area any available navigation element However it does not make much sense to do this For information about which elements are best suited for which areas see Navigation Elements on page 135 Navigation elements that are already assigned to other areas are marked with a star In the overview click the area you wish to customize This is highlighted in yellow Extend the functionality of the right area by selecting available elements from the list Then click gt gt You can also remove elements from the left list again Select the elements and click the lt lt button
109. ce price for 100g is 4 00 Save your entries by clicking Save Merchant User Guide Page 79 Products Product Details General Product Details Description Products Eureka El Capitan IV eg_1000111010 General Images categories Variations Prices cross Seling Prices Stock Description Translation Name Eureka El Capitan IV Eureka El Capitan IV Description Dome tent for four persons 2 doors Kuppelzelt f r 4 Personen 2 T ren Long Description Dome tent for four people Two doors and well cut apsis Kuppelzelt f r 4 Personen 2 T ren und gut geschnittene enable effective use of space and make the stay psiden schaffen effektive Raumnutzungsm glichkeiten und omfortable lt br gt lt br gt Inclued 16 stakes cords machen den Aufenthalt komfortabel lt br gt lt br gt Lieferumfang 16 Heringe bspannleinen Keywords for Search Engines 4 tent geodetic light weight tent Mark as New C Yes For sale i Yes Notification if not for sale 4 Attributes nr Figure 45 General product details description The individual fields have the following meanings Table 36 Product detail fields general description Field Name Meaning Field Type Name Name used to display the product This Entry field Eureka El Capitan IV is language dependent alphanumeric Page 80 Merchant User Guide Product Details Products Field Name Meaning Field Type Descri
110. ch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 The following special actions can be performed Table 83 Special batch processing actions for Pangora export Comment Remove Assignment If you remove products from the export list the products themselves are not deleted Assign All Products Allthe shop products are immediately included in the export list Export Start the export of the prepared product list into Pangora format on the General page See Figure 101 To do this click Export When this is finished you are returned to the general properties page This now contains a link to the exported file See Figure 101 Merchant User Guide Page 183 Marketing Kelkoo Pangora Export Errors When products are included in the export file the system checks whether all the restrictions for the Pangora export have been met If a product does not fulfill one of the criteria an error is displayed after the process is complete There are two classes of errors simple errors where the data can be automatically corrected in such a way that the product can be exported and serious errors where the product cannot be exported After a process is completed you will get an error message for each error Then you can edit and correct the data accordingly If errors occur the error messages will provide additional details To display the details click the Details link
111. cuments for possible amendments and corrections Page 160 Merchant User Guide WorldPay Orders WorldPay General WorldPay Information The company WorldPay http www WorldPay de belongs to the Royal Bank of Scotland Group They provide electronic payment solutions The WorldPay payment method offers an interface between your shop and the WorldPay payment system With this you can offer payment options for your shop by credit card and within Germany by direct debit WorldPay checks the customer s payment data and only permits transactions with secure data Note Since the recording and processing of an end customer s payment data is performed by WorldPay you as the merchant are not involved in the handling of this sensitive data and therefore cannot be held liable Registration with WorldPay Two registrations are necessary You must first register as a merchant and go through the registration process This qualifies you for an installation ID and access to the WorldPay administration area After this you can configure your shop for the WorldPay payment method For more details see Payment Method with WorldPay on page 50 After you set up and test the payment method you need to have WorldPay release your shop Only after this can you offer your customers this payment method in your shop and display the WorldPay logo with the accepted credit cards Since the basic settings have already been made by your service provider al
112. details of this campaign Newsletter Campaigns Details General The general details contain parameters which describe the campaign and are also the default newsletter settings Merchant User Guide Page167 Marketing Newsletter Campaigns Newsletter Campaigns New Ideas at the Milestones Shop General Newsletters Addressees ID NewProducts_ EN Visible Yes O No Name New Ideas at the Milestones Shop Description Learn more about new products and services in our shop each month Language English wt i Sender Name Milestones Team Sender E mail info epages de Test E mail Subject New Ideas at the Milestones Shop Save l j Figure 92 General details for newsletter campaigns The individual fields have the following meanings Table 73 General fields for a newsletter campaign Field Name Meaning Field Type Example Entry field NewProducts_DE alphanumeric Visible Option button Name Name used to display the campaign Entry field New ideas at This is language dependent alphanumeric max Milestones 255 characters Description Descriptive text for the campaign Text Field Every month we ll let displayed in the shop This is you know how we language dependent have expanded our For more information about formatting selection of products see Using HIML Commands in Entry and services Fields on page 26 and WYS WYG Editor on page 26 Language Language used for the campaign Drop down menu One featur
113. discount If the limit is reached or exceeded the percentual price discount set for this limit is calculated and applied The price reductions are displayed to the customer in the shop Milestones u de gt We re equipped to achieve your 90a Home Page Contact information gt Contact Terms and Conditions Customer Information Your shopping basket is empty Categories Categories Jackets Berghaus Paclite Jacket Men Price Concessions Shopping Basket Jackets Your shopping basket is empty Berghaus Paclite Jacket Men Color Extreme blue Size L Max Mustermann Weatherproof Small pack size Ultra light Tents E Material Weatherproof Breathable Gore Tex Paclite Outer Equipment 2 material 100 Ripatop Nylon Reglan sleeves Sleeves fit perfectly because the shoulder is seamlessly connected to Product Search a EDE Euro In Stock an US Dolar 199 95 Piece Shoes Backpacks My Account Sign out Currency Selection Advanced Search Special Offers a nn Add to Shopping List Recommend Product Black Bear Gemini Pe i LES Quantity Discount Fa Quantity Bulk Price 10 Piece 189 95 169 95 20 Piece 179 95 Mag Lite Mini 30 Piece 159 95 5 16 95 Notification For amounts for which bulk prices and percentage discounts are given the respective bulk price will be used as the base price for computing percentage discounts Meindl Air Revolution 2
114. display the details click the Details link Merchant User Guide Page 189 Marketing Trusted Shops Trusted Shops Bei Ihren Kunden besteht ein hohes Sicherheitsbed rfnis bez glich des Online Einkaufs Mit einer Zertifizierung von Trusted Shops www TrustedShops de gew hrleisten Sie diese Sicherheit gegen ber den Kunden und bauen so Vertrauen zu Ihrem Shop auf Neben der Pr fung auf Sicherheit Datenschutz und Kundenservice bietet Trusted Shops eine Geld zur ck Garantie und umfangreichen Kundenservice an Diese Software ist f r die Trusted Shops Zertifizierung optimal vorbereitet Durch dieses G tesiegel bieten sich Ihnen als H ndler auch noch eine Reihe weiterer Vorteile Sie werden als seri ser gepr fter Online H ndler gef hrt und auf der Trusted Shops Webseite aufgelistet Reduzierte Kaufabbruchrate weil die Kunden dem G tesiegel vertrauen Ihr Shop wird auf dem Portal f r sicheres Einkaufen mit beworben Alle notwendigen Informationen finden Sie unter http www trustedshops de de shops index html Wenn die Pr fung erfolgreich abgeschlossen ist erhalten Sie von Trusted Shops eine Trusted Shop ID Die Trusted Shop ID tragen Sie in das Eingabefeld ein Sichern Sie alle Eingaben mit Speichern Danach haben Sie die Berechtigung und M glichkeit in Ihrem Shop das G tesiegel von Trusted Shops zu pr sentieren Daf r stehen zwei Navigationselemente zur Verf gung die Sie entsprechend auf Ihrer Webseite a
115. ds and return them for a full refund You agree to the terms and conditions Copyright 2005 Figure 38 Display of the upper and lower shopping basket text Product Settings Stock Use this function to adapt the ordering process in the shop when stock levels become critical Note The prerequisite for this function is that you fill out the product Stock Leve field If this field is not filled the subsequent options will be ignored On this page you can define how the order process in the shop should continue if an ordered product is no longer available that is the stock level is the same or less than zero Table 30 Options for a stock level the same or less than 0 Comment The order process is not effected at all that is the current stock level is ignored All the processes continue as if the product were available This remains available without restrictions Page 69 Merchant User Guide Settings Product Settings A notification about The customer can add the product to his basket with no order restrictions possible delivery delayis but will be notified of possible delivery delays You can formulate the displayed notification message in the corresponding text field yourself You need to provide a notification for every active language It cannot be added tothe When this option is selected products with a stock level of 0 or less can shopping basket no longer be ordered You can also
116. e the sign in information cannot be stored and then read Customer Attributes Here you can create your own attributes for your customers if the current attributes are insufficient for your needs for more information see Registration on page 64 This is only available for registered customers In the table you see the list with the attributes you have defined You can define the sequence using the sorting key in the last column of the table For more details see Sort via Sorting Key on page 25 The order you specify here will be the order in which the attributes are displayed in the registration form Click the ID to edit the details of an individual attribute Caution When you delete an attribute all the customer data saved in this attribute are deleted Creating a New Customer Attribute Enter the ID and name the new attribute Define the attribute type using the drop down menu in the 7 ype column For more information see Attribute Types on page 28 Save your entries by clicking Save Click the name to define additional details Editing the Details of an Attribute The individual fields have the following meanings Table 28 Attribute Detail Fields Field Name Meaning Field Type Example alphanumeric This is language dependent alphanumeric about us Bubble Help Text Short explanation of the field contents Entry field for the user This is language alphanumeric dependent Save your entries by clicking Save
117. e a credit note After this click the type ID for credit note in order to edit the details You can see the credit note details page in Figure 88 Merchant User Guide Page 159 Orders Orders Documents Orders 1011 1 5 24 05 Documents Credit Note 1011 1 Credit Note Credit Note No Customer No 1001 Use for all payments and queries Tulpenweg 2 Credit Note Date Order Date 5 24 05 01234 Neustadt Thiiringen Deutschland Thank you for your order No Quantity Product No Discount E Til ioannas tonerne Tosenn eese Lin zane a Em ed bal ssf ee a En BE EEE EEE Ju s eene sre O BE EEE EEE e omens e S y T oee eem O O O O BEE ERDE l a BE 3 vu and Ta ne ac These items are also available on other credit notes Our terms and conditions apply Best regards Milestones Demoshop GmbH Leutragraben 1 077423 Jena Phone 49 3641 573 100 Fax 49 3641 573 111 milestones epages de Figure 88 Credit note view Edit the credit note as you would an invoice For more basic information see nvo ce on page 157 Finalizing Documents If you would like to save your documents in an inalterable state you can use the Finalize function After clicking Finalize documents can still displayed and printed but they can no longer be edited or deleted In this way after finalizing the corresponding process you can Save all of your documents in the system in a tamper proof state You will have to create new do
118. e customers must enter during the order process For more information see Attribute Types page 28 For more details see Sort via Sorting Key on page 25 You can define new credit cards by entering the name ofthe card and selecting the corresponding options from the drop down menus The individual fields have the following meanings Table 24 Input parameters for credit cards Column Meaning Field Type Example Credit Card Name of the Credit Card Entry field alphanumeric Credit Card A specific set of numbers usually in Drop down menu Identification Code Ithe signature field on the back side of CIC the credit card cards Issue Date Issue date on some credit cards Drop down menu BP The following options with the corresponding effects in the shop are listed in the drop down menus Table 25 Options in the drop down menus Option Meaning Entry mandatory Customer must enter the required value Entry optional Customer can enter the required value if desired Noentry The field is not displayed Save your entries by clicking Save Merchant User Guide Page 49 Settings Shipping and Payment The example in Figure 23 shows a possible entry mask for credit card information during the order process Milestones i ah We re equipped to achieve your gasis Home Page Contact information Contact Terms and Conditions Customer Information Shopping Basket Categories al Shopping Basket Address 7 Credi
119. e is the language selection called nternational Campaigns created with this option are valid for all languages Sender Name Together with the sender s e mail Milestones Team address this comprises an extended e alphanumeric mail address for example Milestones Team lt info provider de gt Sender E mail This address is used as the default Entry field Info provider de sender for all campaign newsletters alphanumeric however it can be overwritten for each newsletter Page 168 Merchant User Guide Newsletter Campaigns Marketing Field Name Meaning Field Type Example Test E mail Every newsletter in the campaign uses Entry field test provider de this address for test newsletters See jalphanumeric Newsletter Details General on page 170 Test Newsletter This subject is used as the default Entry field New ideas at setting for all newsletters however it jalphanumeric max Milestones can be adapted for each newsletter 255 characters Save your entries by clicking Save Newsletter Campaigns Details Newsletter To open the details for a newsletter click the ID You can also create new newsletters and run batch processing actions in the table The individual symbols have the following meanings Table 74 Status for the newsletter Symbol s The newsletter has not yet been sent The newsletter has not yet been sent however a sending date has been entered on which the newsletter will automatically be sent
120. e media services national contract It must be possible to open the contact information page from every page on the Web site The positioning of the contact information in the shop is done in the Design area by assigning the element Link to contact information to a specific page area For more information see Navigation on page 133 Enter or change the necessary contact information in the corresponding form See Figure 70 Contact information j General e English Translation Title Text he Milestones Demoshop GmbH is a virtual company created by us the ePages Software GmbH This fictitious company allows us to demonstrate he abilities of our e business softwere ePages 5 All products and prices shovm on this Web site are for demonstration purposes only That is why our orders are not processed in this store The products and content of his shop are provided by friendly cooperation of Globetrotter Ausr stung Company Milestones Demoshop GmbH Address ePages Software GmbH lt br gt Leutragraben 1 lt br gt 07743 Jena Germany Phone Fax 49 3641 573 100 49 3641 573 111 E Mail Managing Director linfo epages de Kar Kaufmann Additional Text lt br gt lt b gt Commerical Registry lt b gt lt p gt lt b gt lt br gt VAT Identification and Tax Numbers lt b gt lt br gt lt b gt VAT ID lt b gt lt br gt lt b gt Tax Number lt b gt lt p gt lt b gt Bank Details lt b gt
121. e option of selecting a tax area during the order process Note If you make different tax areas available for selection remember to take the tax conditions for this area into account Remember that you as a merchant must check whether the billing address of the customer corresponds with the selected tax area or that the customer is entitled to make purchases in the selected tax area Confirm Terms and Conditions Use this option to require customers to accept your terms and conditions orders before they can place an order However this requires that you make your terms and conditions easily accessible on your page For more on this see Terms and Conditions on page 123 Save your entries by clicking Save Texts Frequently it is necessary to display order information and supplemental information to the customer in the shop You have three areas available to you for this purpose above and beneath the shopping basket as well as on the confirmation page For each message there is language dependent entry field All fields are HTML fields For more information about formatting see Using HTML Commands in EntryFields on page 26 and WYS WYG Editor on page 26 Save your entries by clicking Save The message texts are displayed in the shop as follows Page 68 Merchant User Guide Product Settings Settings Milestones Categories Jackets Shoes Backpacks Jarna e Fage aye Shopping Basket Contact information
122. e orders in the eBay system You can find more information at http sell ebay com sell http pages ebay com education index html http pages eBay com help index html General eBay Settings On this page you configure how offers created in eBay affect your stock level You can configure the system so that quantities are automatically reduced as soon as products are placed in eBay and sold The following options are possible Table 32 Options for decreasing stock levels for eBay transactions Comment When sending an offerto If this option is active the stock level is reduced immediately when the eBay product is uploaded to eBay as an offer Ifthe offer ends without a sale the stock level is changed to reflect this When the sale ends Stock levels are changed when the offer ends and a bidder has won the product When an offer is finalized in The stock level is changed after the bidder finishes the order process in the shop forthe product won You can also define a default rating with additional text on this page that is used if you wish to provide ratings for finalized orders See Orders on page 199 Save your entries by clicking Save eBay Accounts To create a new account enter the name of the new account Then select the eBay country page you want to use from the drop down menu Save your entries by clicking Save Note You can only create an account for a specific country if the language and currency f
123. e second field enter the end date Click the 7 symbol to insert the current date Note When you enter a date for a time frame search the system assumes that the time is 0 00 A M Advanced Search Ifthe search settings for the simple search are not sufficient then use the advanced search Along with the fields for the simple search there are three more status fields and one more fields for a search by product number You can search based on various status combinations as well as for orders with a specific product Note If you need an overview of all orders for a customer then go to the Customerarea to display the details for the customers All of the customer s orders are listed in the Orders tab Orders General The general properties of an order provide you with an overview of all necessary order data such as the current processing status products ordered delivery and invoice address and so on Merchant User Guide Page 145 Orders Orders General Orders 1010 5 24 05 General Viewed C Partially dispatched C Partially paid Rejected Dispatched C Paid In Process C Shipment Finished _ Closed Pending C Partially invoiced C Archived Ready for Shipment C Invoiced Customer Max Mustermann Etwas Unternehmen GmbH 1001 Order Number 1010 zl Send Order Confirmation mail Billing Address Shipping Address First Name First Name Helmut Middle Name Middle Name Last Name Mustermann Last
124. e your entries by clicking Save If you click the ID of a payment method you open the detail view and can edit the method parameters You can use batch processing actions to manage the table entries For the basics see Batch Processes in Tables on page 23 Creating New Payment Methods If you would like to create a new payment method enter a name for the method Then click the drop down menu in the next column and select a calculation model to base the method on Merchant User Guide Page 45 Settings Shipping and Payment Shipping and Payment Methods Settings Payment Method alculation Model Wisible Default Sort Order a Tem Te To 1a Oae man mo a Ol Sana eea m o fe a To I O1 amp pm on Auen a m o IM Emm Tree m olea alas ee a _ Ce O e O Entry No Add Cost seve Ise 77777777 Bader save J Select Entry vw Execute 20 Shipping over Figure 19 Creating a new payment method Save your entries by clicking Save Click the name to edit the details General Properties for Payment Methods The general properties are for all payment methods are the same independent of the calculation model Payment Methods Invoice Calculation Model No Add Cost Visible Yes No Default Yes O Mo o a i Deutsch English N Figure 20 Parameters for payment method without additional costs The individual fields have the following meanings Page 46 Merchant User Guide Shipping and Pay
125. ePages 5 Merchant User Guide Version 5 02 epages The information contained in this document is subject to change without notice at any time This document and all of its parts are protected by copyright All rights including copying reproduction translation storage on microfilm and all forms of archival and processing in electronic form are expressly reserved All corporations products and trade names are trademarks or registered trademarks ofthe respective owners Copyright 2005 ePages Software GmbH All rights reserved Should you have questions or suggestions about our products please contact us at the following address ePages Software GmbH Leutragraben 1 07443 Jena Germany Tel 49 0 36 41 5 73 100 Fax 49 0 36 41 5 73 111 E mail pm ePages de WWW www ePages com Jena September 2005 Page 2 Merchant User Guide Table of Contents Te MIOQGUCH ON crecer nn ETS 9 General Information u ueirien 9 Prereguisiles asseksr een 9 2 DUCK STAM ernennen 11 3 Administration Page scecesessahscesccscacasosedeccsdwoxedataceetedes 17 Data Management for Signed in Users Administrator Menu 17 Editing Signin Dada 17 Deletion Eonfirmation ss ne a 18 SIGNING OUU sense 18 FISTO N Ense E 19 FAVOrITE Se EEA E 19 WAV ETE EEE REESE T EEEE AEE EE E E E EE AAA AE A 19 SOLU ASSIS LAM i erren T R TE 19 Repeating Functionality sseseseseesesesoscesesoesesesoeeesesoeseseeos 20 Context Sensiti
126. eck box shop at an optimized size 50 x 50 pixel Toate pelete mass Save your entries by clicking Save Promotional Products Products If you want to add new products to the table you must add them from the tray If you have added a product group to the tray click the Add Products from Tray button For more information on working with the tray see rayon page 19 Note There are two navigation elements for displaying promotional products in the shop Promotional Products and Link to the Promotional Products They are positioned in the shop using the Navigation function in the Design area For more on this see Navigation on page 133 Merchant User Guide Page 125 Categories Import and Export Import and Export You can read a general description about importing and exporting in the chapter mport and Export on page 30 Note Verify your brower settings for pop up windows Since the program opens new windows pop ups must be allowed for complete functionality Otherwise certain functions cannot be used Regarding categories there are two import and export types Note the following features for these types Categories Import Export With the import export categories you can export the catalog structure of your shop or read it into the system This refers to all of the structure elements see ypes of Structure Elements on page 116 and their properties and how they are arranged in the catalog structure or hi
127. ecutively activate all the areas you will see that there are a considerable number of parameters that can be set There are three groups with parameters and properties that correspond and can be summarized together The areas can be divided as follows Horizontal areas header top bottom footer Vertical areas left right Content area Customization Information The parameters for the individual modules are not shown until the design is complete There are parameters that influence each other and are interdependent These interactive effects must be taken into consideration The following information should be helpful Merchant User Guide Page 137 Design Styles The parameters set in the Customization tab overwrite the same parameters in different modules For example if a background image is used in a style and you assign your own special background image via Customization then the special background image will be displayed You can also overwrite individual colors by changing the parameters in Customization Background images always take precedence over background colors This means that if you load a background image and also set a background color the background image will cover the color And if you select an image set with background images and use Customization to select a background color the colors in the background will be covered by the image Note the effect of individual area parameters on other areas The height informati
128. ed To enter products in the export list you must add them from the product overview to the tray See rayon page 19 Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 The following special actions can be performed Table 87 Special batch processing actions for Froogle export Comment Remove Assignment If you remove products from the export list the products themselves are not deleted Assign All Products All the shop products are immediately included in the export list Export Start the export of the prepared product list into Froogle format on the General page See To do this click Export The data are first saved in a file on the server and are automatically transferred to the Froogle server once a day Froogle Export Errors When products are included in the export file the system checks whether all the restrictions for the Froogle export have been met If a product does not fulfill one of the criteria an error is displayed after the process is complete There are two classes of errors simple errors where the data can be automatically corrected in such a way that the product can be exported and serious errors where the product cannot be exported After a process is completed you will get an error message for each error Then you can edit and correct the data accordingly If errors occur the error messages will provide additional details To
129. ed automatically The speed advantage gained by the optimization is effective for the customers However for you as the merchant there are no effects We recommend that while setting up the shop you select the A ways update option in order to apply frequent changes immediately When your shop goes into Z ve operation activate the maximum periods of validity possible for your shop Utilization Your shop is based ona shop type that makes certain functions available Some of the functions are limited according to the type of shop This means that you can manage only a certain number of products or create only a limited number of pages Categories Freely Designable Pages in this shop The Utilization page gives you an overview of how many of your resources you have left The individual symbols have the following meanings Table 10 Legend for resource symbols Symbol y The function has been activated for the shop x The function has been not activated for the shop Status bar The status bar shows how much of a limited function is being utilized A red bar indicates thatthe limit has been reached Page 34 Merchant User Guide Shop Address Settings Shop Address This shop address data are used when the address information forthe shop is made public For example this is the sender address on invoices and packing slips Furthermore this information is used when address information needs to be submitted to third party syste
130. ed from the variation product However additional assignments to other categories can be made To edit the details of variation products click the product number Save your entries by clicking Save Merchant User Guide Page 87 Products Product Details Variation Products and Cross Selling In addition to the manual assignment of cross selling products see Product Details Cross Selling on page 91 cross selling products can also be preset for variation products via the master product They are displayed in a defined sequence before the assigned products Basically a variation product takes on the cross selling products ofthe master product without these products being ableto be changed However you can make changes to the default cross selling products themselves To do this you need to add the corresponding product s on variation product level to the list again so that the entries are doubled Make the desired changes to these new entries and save them The system then displays the updated data in the shop Extending Variations Later Define a new attribute of type 7ext with value selection and proceed as described under Figure 49 Now the attribute is available to the master product for building variations Switch to the Attributes area in the details of the master product and select a default value for the existing variation products that is the first variation See Figure 52 Products Windstopper Jacket 1001 Gener
131. ee number at 0 300 123 456 We are happy to help Note All prices include the legal VAT and do not include shipping Orders Home Page Contact infomation Contact Terms and Conditions Customer Information Your shopping basket is empty Confirmation Thank you We have received your order Your order represents an offer to us to purchase the products listed below which is accepted by us when we send e mail confirmation to you that we ve accepted your order or dispatched the product to you Your Order Number is 1004 a Print Order Confirmation What would you like to do now Go to the Home Page Search for Products Manage hy Account Sign out Billing Address Herr Prof Max Mustermann Shipping Address Herr Helmut Mustermann Blumenweg 42 01234 Neustadt Th ringen Deutschland Tulpenweg 2 01234 Neustadt Th ringen Deutschland Quantity Name 1 Piece Leatherman Pocket Survival Tool Subtotal Shipping Customer Pickup Werth Payment T Pay TransiD 217 429549F9401414245CC6 0 01 Value Tax normal 16 0 00 As a Trusted Shops Member we offer you the additional service of a money back guarantee of the Gerling Insurance group We pay for all guarantee costs ou only have to register Registration for Money Back Guarantee Copyright amp 2005 ePages Software GmbH Abbildung 91 Bestellbestatigung mit T Pay Transaktions ID T Pay Transaktionen Nachdem der Kunde die Tran
132. el reached Product Sold Out T Pay Incorrect Settings For these e mail messages there is an additional entry field in the general properties called the Recipient field Merchant User Guide Page 39 Settings Tax Calculation Special Case Contact e mail for the customer Your customer can contact you via a contact form in the shop To enable this you need to place the link to this contact form in the navigation elements on your shop page See Navigation on page 133 The customer can open fill out and send a form This information is sent to you by e mail For these e mail messages there is an additional entry field in the general properties labeled the Recipient field Enter the e mail address for the recipient of the customer e mail messages here Note The contact form is only displayed in the shop if the recipient address has been entered Tax Calculation Tax Matrix Your provider will supply you with a table with the most widely used tax classes in the main tax areas This is called the tax matrix The standard default entries are marked with an asterisk If necessary you can also change the sales tax rates for the individual tax classes To do this click Customize As soon as you click Customize you will be able to set new tax areas and tax classes Note After doing this you can no longer return to the default tax matrix Once you have made the decision to customize this tax matrix for your shop you are re
133. elkoo link on the page in Figure 102 After you sign in select the country for which you want to upload the product list This must correspond to the country for which you have set the export Your Kelkoo administration page will be displayed See Click the Upload product data link In the next field in enter the export file name You can either enter the file name directly or use Browse to select it Note The extension kel is the default extension used by the system however this can be changed by the provider Do not open or edit the export file otherwise the correct read in of the exported file to Kelkoo cannot be guaranteed Start the upload by clicking Submit Catalog When this is complete the products are available for the Kelkoo search Page 186 Merchant User Guide Google Registration Marketing Kelkoo Export Errors When products are included in the export file the system checks whether all the restrictions for the Kelkoo export have been met If a product does not fulfill one of the criteria an error is displayed after the process is complete There are two classes of errors simple errors where the data can be automatically corrected in such a way that the product can be exported and serious errors where the product cannot be exported After a process is completed you will get an error message for each error Then you can edit and correct the data accordingly If errors occur the error messages will provide add
134. en from eBay or you can use a valid token from another account Request Authentication Click the Request Authentication button The system verifies whether a connection to eBay can be created and shows the results Click the Request Authentication from eBay link to request the token You are then brought to the corresponding eBay page and must sign in with your eBay member name and password See Figure 40 eh u Sign in to eBay to use the service provided by ePages Software GmbH Help New to eBay or Already an eBay user If you want to sign in you ll Sign in if you would like to use ePages Software GmbH on eBay By doing this you won t have to share your eBay User ID need to register first and password with ePages Software GmbH eBay User ID Forgot your User ID Password Registration is fast and free Forgot your password Sign In Securely gt Q Account protection tips Having problems signing in Be sure the Web site address you see above starts with https signin ebay co uk Microsoft Passport users click here About eBay Announcements Register Safety Centre Policies Feedback Forum Site Map Help site constitutes acceptance of the eBay User Agreement and Privacy Policy Figure 40 Signing in on eBay eBay verifies the information and generates a token To transfer this to your shop eBay requires your permission Merchant User Guide Page 73 Settings eBay Settings
135. ents in your templates your pages might not display properly on eBay Therefore you should check how your sales on eBay are displayed and make the necessary changes to your templates The placeholders in the box to the right of the sale text are used to include product data During placement of the offer these placeholders are replaced with the data for the current product To do so click the name of the placeholder Instructions about using these templates with your eBay offers are available in the description of how to use the eBay assistant at t eon page 195 Configuring Notification E mail The customer who wins your product in eBay must initiate the actual order process for the product in your shop To be able to do so he must be sent an e mail message explaining what to do next This e mail message contains a link When he clicks this link he is transferred to the shop the purchased product is placed in the basket and from there the order process continues as if the eBay customer is a normal shop customer Note The customer can at this point add additional products to the shopping basket You can give him the option of adding the eBay productto the shopping basket again The prerequisite for this is that you need to go to the Shopping Basket and Orders settings for the action Adding a duplicate product and select the option Creates a new line item in the basket For more on this see Shopping Basket and Orders on page 67
136. er contract party when a contract is concluded They apply when the purchaser is explicitly referred to them during the conclusion of a contract when the purchaser has the reasonable opportunity to inform himself of the contents of these requirements and is in agreement with them Ifthe customer says nothing about the terms and conditions then this is considered as being in agreement It is therefore important that you can easily add your terms and conditions to the shop and that your customer can easily access them Merchant User Guide Page 123 Categories Types of Structure Elements Closely connected to the terms and conditions is the customer information which supplements the terms and conditions and explains the business requirements in greater detail as well as provides additional information For more information see Customer nformation below Note You can set up the order process so that the customer must confirm the terms and conditions before the purchase can be completed See Shopping Basket and Orders on page 67 The individual fields have the following meanings Table 54 Fields for 7erms and Conditions Field Name Meaning Field Type The text that appears as the title of the Entry field Terms and browser window and as the page alphanumeric Conditions heading This is language dependent Contents of the page This is displayed Text lt pxb gt Time of language dependent contract For information about formatting
137. erarchy You can see a sample of this kind of export file in Figure 71 rent ID Alias sort Order Position Visible IsVisible Name Deutsch Name de Name Engli JewShopSenices 1 Frischer Wind im Onlineshop Fresh wind ackets 2 1 Jacken Jackets hoes J 1Schuhe Shoes tucksacks 1 Rucks cke Backpacks Tents 1 Zelte Tents quipment 1 Ausr stung Equipment cooks Maps 0 B cher amp Karten Books amp M shoes SizeTable 1 Schuh Gr entabelle Shoe size t FreeContent Shoes Shoelnfo Fi 150 pflegen Sie Ihre Schuhe richtig How to Can Link Shoes Manufacturerlnto J 1 Mehr Informationen zum Hersteller More Manu FreeContent Tents Tentinfo 1 Zeltpflege und Tipps zum Aufbau Tent Care a Tents IndividualTents 2 11 Personen Zelte Individual te Tents FamilyTents 3 1 Familien Zelte Family tent Tents IndividualTents Tentinfo 1 Zeltpflege und Tipps zum Aufbau Tent Care a Tents FamilyTents Tentinfo 1 Zeltpflege und Tipps zum Aufbau Zeltpflege u Equipment Cleaner 1 Pflegemittel Cleaner Figure 71 Category export file If there is no entry in the Parent Object Parent column the corresponding elements area assigned to the basic category Category Product Assignment Import Export During a category product assignment import export the product category assignments are imported or exported This where it is defined which products are assigned to which category An example of this is shown in Figure 72 Page 126 Merchant User Guide BMECat Impor
138. erial from the drop down menu Import and Export Use this function to export data from the shop system to use in other systems or to edit further You can also go in the other direction and import prepared data into the shop system In order to complete the import you need to set the data up in a CSV file This is a simple text file that contains the individual data for each item Each piece of data is separated by a semicolon There is one line per item in the file Exporting data from the system generates a CSV file We recommend using an export file as a template If no item for the type that you want to import exists in the shop create one After this start the export and this will produce an example of a formatted file as a template Now take the data sets in the export file and use them as template entries for importing data Use the respective context menu for starting the import and export functions Click the Import and Export link Export The page is used for both functions The individual fields have the following meanings Table 7 Parameters for exporting product data Field Name Meaning Field Type Item type prop down ments Formatting Regional settings for the data format in Drop down menu the export file for example for currency or time information Languages Setting that defines which fields Drop down menu relevant for a language will be exported When you have finished modifying all the settings start
139. es a shipping method Page 56 Merchant User Guide Shipping and Payment Settings If you would like to activate a payment method for a specific shipping method select the corresponding check box If you clear the selection the customer will not be able to select this payment method and relate it to the shipping method Save your entries by clicking Save Note Newly created payment methods are assigned default shipping methods At the same time new shipping methods are assigned to all payment methods Clear the selections for the combinations that you do not offer Shipping Options You can offer your customers a Service in the connection with the order via shipping options This is where you can advertise services such as gift wrapping or something similar The customer can select this service during the order process and add it to his shopping basket Shipping and Payment Methods Settings es Sting Options Display Name in Shopping Bestellung als Geschenk versenden Basket i Gift wrap order English Shipping option Visible Sort Order Damm m u Dessa EEE BE I SS Figure 29 List ofthe shipping options you have created In the entry fields above the table enter the name of the link that forwards your customers to the current shipping options See Figure 30 Merchant User Guide Page 57 Settings Shipping and Payment ents Quantity Name Equipment 1 Piece Leatherman Tool Survival i Shop Administrator P
140. es de WebRoot Store Shops Demo h de_3201212002 jpg lt lt Previous next gt gt eee Figure 109 eBay Assistant step 4 The drop down menus for image types list all the images that you have available for the product For more on this see Product Details mages Images on page 81 The address of the image is automatically entered in the respective entry field If you would like to link to an image which is not listed in the drop down menu enterthe address of the image in the entry field You can test whether the image is available at any time by clicking Preview Save your entries by clicking Next gt gt or lt lt Previous Shipping In step five of the assistant you can define shipping methods that you wish to offer to your eBay customers eBay presents a selection of shipping types to choose from To activate additional shipping methods for your offer select them from the drop down menu Entera corresponding value in the entry field in the Price column Save your entries by clicking Save You can offer a maximum of three shipping methods Note The shipping methods listed here are only buyer information They should correspond to those you offer in your shop The types that are valid forthe customer are shown in the order finalization process in the shop For more information read the caution box in 7iflieon page 195 Go from page to page by clicking Next gt gt or lt lt Previous or click
141. est values of each of the individual products The Reference Unitfield and the corresponding Amount in Product field are inactive since the packets are not comparable to other products due to their individual compilation Save your entries by clicking Save The data are collected and processed in the mages Categories Prices Cross Selling and eBaytabs exactly the same way as for standard products The corresponding explanations for this are found in the chapters Product Details Images Images on page 81 Product Details Categories on page 83 Product Details Prices on page 89 Product Details Cross Selling on page 91 Product Details eBay on page 93 Associated Products You must select and put together the products that make up the packet To add more products to the list you have to add them from the tray For more information on working with the tray see 7rayon page 19 In the Quantitycolumn you can set the quantity of a product offered in the bundle Enter the corresponding value in the respective entry field Save your entries by clicking Save Information About Bundles You should take note of the following information about working with product bundles Page 94 Merchant User Guide Product Types Products The stock level and minimum stock level ofthe bundle are determined by the smallest respective value forthe individual products After the order has been placed the inventory for all the associated compone
142. etails General Customer Account 109 Customer Details General Sign IMN ccccecscscsceeeee 110 Customer Details General Attributes ccceeeeeees 111 Customer Details Orders asus 111 Creating New Customers cccccecscsccccscsccccccsccccecsceceeess 112 DONTE and EXPO oirne ens EE E 112 Searching for Customer 112 Simple SeacM ae E E e 113 Advanced Search 113 Fe CAO SOUS ceccccesnsccsmsascvesnevensaswesseweaesasenesvassoreneseeries 115 Types of Structure Elements 20 116 Basic FARO NV een 116 CALC SOMOS are eier 117 Creatine a Categories 117 Category Details Pages ssssessscesssscnsssenossenossenossessssencssenssssassoee 117 Category Detalls Genera ecann E 117 Category Details Products asus e ET 118 Category Details slay Out nassen 118 Articles ae 0er 118 Desien Your Own Pages unse 120 Un Kansas nee 121 HOME Page teaser nee 121 CONtact MIOLMATION erneuern 122 Terms and Conditions sessessossossossossossossosssossossossossossosssosso 123 Customer Information a 124 Promotional Products 125 Promotional Products General Properties ccccscsscscsscecscesceces 125 Promotional Products Products cccecececcscscscsccccscscececcscscsceseses 125 IMDOTE and EX DOP eat 126 Categories Import Export sssssssssososososososososososososososeseseseses 126 Category Product Assignment Import Export secceceseees 126
143. etermine which image will be used as the background Enter either the name of the image file or click Browse to search for the file and enter it in the field As soon as an image is assigned as a background image you can display it via the link beneath the entry field For more information about background images and the associated link read the corresponding section on page 133 Tile Graphic For more information see 7 e Graphic on page 133 Tet Size and color ofthe text 11px 000000 Heading 1 3 You can format up to 3 levels of headings Enter the size and 18px 134B83 color for each heading 13px 134B83 12px 000000 Link Size and color of links 11px 134B83 Rollover Color Color of a link when the user positions the cursor on it transparent Price Emphasis For setting the size and color of prices 15px DE0000 Products on the Home Page Background Image Background image for the product presentation on the home page See Background Image Lists Tables and Here you can format the header the footer and set different Dialogs display options for rows on different pages Dialogs are sections in the content area where you have access to functions via links or where entry fields are filled An example of this is the My Account area Header Font Color DE Header Background For more information see Background Color Color Header Background For more on this see Background Image Image
144. ference Unit Select Entry wt i Amount in Product Description 4 Attributes BS Figure 44 General product details prices stock The individual fields have the following meanings Table 35 Product Detail Fields General Prices Stock Field Name Meaning Field Type Example Product Number Unique product name corresponds to Entry field eg 1000111010 the ID for other objects alphanumeric max 255 characters Visible Option button List Price Price of the product displayed inthe Entry field currency 339 95 shop You can enter one price per available currency Daily Price Dependent Option button Tax Class Drop downmenu Normal Order Unit Po ftop down menu item Price refers to Enter the number of order units that Entry field numeric 1 00 your price applies to The order unit you select is displayed Minimum Order If the customer enters a lower amount Entry field numeric 1 00 Quantity in the shopping basket the amount is automatically increased to the minimum order quantity Page 78 Merchant User Guide Product Details Products Field Name Meaning Field Type Interval Enter the unit intervals for the minimum order quantity of your product Entry field numeric 1 00 Reference Unit Information about the comparability of Entry field numeric 1 Item your product See the example below land drop down menu Amount in Product Number of products or a
145. following text is shown struek su lt s gt struck out lt s gt c s A carriage return is inserted at this point injat lt br gt this point The text is continued on the WYSIWYG Editor Together with the previous chapter the program offers an easy way to format HTML fields a WYSIWYG editor WYSIWYG What You See Is What You Get means that during editing text is displayed exactly as your customers will see it in the shop You format the text not with HTML tags directly but using buttons with formatting functions This has the advantage for you that you can simply and professionally design texts without knowing formatting commands This editor can be used for all text fields that are indicated by the HTML symbol Start the editor by clicking the HTML symbol The text in the corresponding field is moved into the editor The editor is opened in a separate browser window as shown in the following figure Page 26 Merchant User Guide Repeating Functionality Administration Page ePages 5 Microsoft Internet Explorer 4A Format w Font w 12 v B T u 5 fs a z Weatherproof Small pack size Ultra light Material Weatherproof Breathable Gore Tex Paclite Outer material 100 Ripstop Nylon Reglan sleewes Sleeves fit perfectly because the shoulder is seamlessly connected to the arms 380 g L Figure 13 WYSIWYG editor The editor offers the following functions Eu 5 WYSIWYG editor
146. functions Meaning ED me selected text is shown in bold fe selected text is shown falicized BI fe selected text is shown underlined ne selected text is shown struek out The text is left aligned The text is centered 2 fe text is shown right aligned The selected rows are shown as a numbered list The selected rows are shown as an unordered list Bo Each click moves the selected text one tab to the right Each click moves the selected text one tab to the left _ Select some text and click a color in the matrix The text is shown in the selected Icolor Merchant User Guide Page 27 Administration Page Repeating Functionality Meaning Select some text and choose a font The text appears in the selected font Font Arial Courier New Lucida Sans Tahoma Times New Roman Trebuchet MS Select text and choose a format template The text appears with the applied Wer formatting Paragraph You must separate the text to be formatted by pressing Enterand inserting a carriage in return otherwise the whole text will be formatted Headlines After you have edited the text in the editor and wish to save your changes click Apply The text is then entered in the original text field formatted in HTML Save your entries by clicking Save Caution f you do not finish by clicking Save the changes will not be saved in the text field and will not be shown in the shop Note More complex
147. gain see the WorldShip link to the left Click it fill out the form displayed and submit it UPS will then send you the software After you receive it install it Follow the instructions provided by UPS Activating Order Tracking For UPS packing slips the functions and editing of the individual parameters correspond mainly to the normal packing slip For more information on this see Packing Slip on page 150 Features of the UPS packing slip include the UPS Tracking Numberparameters the UPS Registration and Software link where you can order WorldShip software and the Export function See Figure 82 Merchant User Guide Page 151 Orders Orders Documents Order 1011 Documents UPS Packing Slip 1011 1 Herr ps UPS Packing Slip Helmut Mustermann UPS Tracking m Number Tulpenweg 2 01234 Neustadt Th ringen Packing Slip 1011 1 Customer No 1001 Deutschland Number Use for all payments and queries Packing Slip 5 24 05 IOrder Date 5 24 05 Date Quantity Product No Name BE Q t_0401107001 Leatherman Tool Survival w 2 Joe Amoooserm Ee En ae We Fe ww Line items are also available on other UPS packing slips Milestones Demoshop GmbH Leutragraben i 07743 Jena Phone 49 3641 573 100 Fax 49 3641 573 111 milestones epages de UPS Registration and Software In order to deliver your shipments directly with UPS registration with UPS and installing the WorldShip software is necessary
148. gory Use the drop down menu in the next column to determine the structure element type Save your entries by clicking Save Click the ID to edit the properties for this category and to assign products Category Details Pages Here you find all the structure elements located underthe current category Category Details General The individual fields have the following meanings Table 49 Entry fields for category properties Field Name Meaning Field Type Example Entry field Equipment alphanumeric Visible Optionbutten Name Name used to display the category Entry field Equipment This is language dependent alphanumeric Informational text for the short Text Field Big and small things description of the category contents make your This display is language dependent equipment complete For information about formatting see Browsing is worth it Using HTML Commands in Entry Fields on page 26 and WYS WYG Editor on page 26 Enter the path or use the Browse Entry field button to enter the path to the image jalphanumeric file Scale Image Upload and display the category image Check box in the shop at an optimized size 50 x 50 pixel l Delete Delete category image Save your entries by clicking Save If you click the link with the name of the image file the image will appear in a new browser window in the Original size Merchant User Guide Page 117 Categories Types of Structure Elements Categor
149. h drop down menus there is an entry named A When you select this entry in both fields and click Save all the possible variations are automatically created from the highlighted default values See Figure 51 Page 86 Merchant User Guide Product Details Products Products Windstopper Jacket 1001 Variation Attributes Variation Products at if a pat List Price Stock Level ort 1 o o i o i m Color fy ai Product No ne ETA D 51 soroen wipes a oemet U rder w 3 O KE BE 0 J oromo Wider il J more vd 1 9 ame vnssoe sn Il zJ 1001 0010 Windstopper Jacket Extreme blue ee o Select Entry V Windstopper Jacket Extreme red L L 100 jai Number 10 Figure 51 Variations all variations created automatically Working with Variations Master products are indicated in the product list with a or symbol next to the product number Variation Products Note the following differences The batch process Duplicate is not available for variation products In the table the display sequence can be defined using the sorting key See also Sort via Sorting Key on page 25 You can set a default setting for the variation products for example the variation product defining which is to be displayed first in the shop For more about default settings refer to Default Settings on page 22 Category assignments made via the master product cannot be remov
150. h of at least 65 000 colors Your browser must allow JavaScript and the use of session cookies Merchant User Guide Page9 Quick Start 2 Quick Start After the following steps your shop will be ready to be opened for business Sign In In your browser enter the Internet address that was sent to you for your shop It should be structured as follows http lt servername gt epages Store storefront ObjectPath Shops lt shopname gt amp ViewActi on MBO ViewMBO Note that lt shopname gt is the name or ID of your shop The first time you sign in enter your user name and password This information has either been sent to you or you have already defined it yourself in the course of setting up the shop The setup assistant will now take you through four steps for configure the most important settings This will help you quickly set up a functional shop with an appealing design Creating Categories The next step is to set up a basic catalog structure In the upper navigation bar click Categories First we will create a category called Products You can assign your products to this category later Enter the values as shown in Figure 1 Categories Type Sort Order d ID Figure 1 Information forthe category Products Save your entries by clicking Save Now you have to set the category to V s b e To do this click the Products link in the table After this click the General tab On the page in Figure 2 click t
151. he following special actions can be performed Table 34 Special batch processing actions for product administration Comment Duplicate The system creates each copy as a new product with its own unique product number since every product number may only exist once Duplicates are created as Not Visible Delete all Products Delete all the products with a single action Make note of the deletion confirmation settings See Deletion Confirmation on page 18 Product Details General Product Details Prices Stock Here you can collect basic information for your product such as prices units manufacturer information and so on Further important parameters include the descriptions on page 80 and special product characteristics on page 81 which you can open via the Description and Attributes links on the lower part of page Merchant User Guide Page77 Products Product Details Products Eureka El Capitan IV eg_1000111010 SS TS SS General Lo Images Categories Variations Cross Selling Prices Stock Product Number eg 1000111010 Manufacturer Visible oe Ce eee No Weight y List Prices Gross 339 95 5339 95 Dimensions Length mm Daily Price Dependent gt Yes No 1 __ Height mm Tax Class standard we g mm Width Order Unit Piece we Stock Level Piece Price refers to i Minimum Stock Level Piece Minimum Order Quantity Delivery Period 5 Day s Interval Piece 4 Re
152. he next row starting from the left Note that all the page elements are arranged not only the subcategories Page elements are all table entries on the Pages tab Articles The Article components let you edit text messages and present them in the shop Contrary to the Freely designable page see on page 120 an article has a predefined format or layout and set attributes To add an article proceed as described in Creating a Category on page 117 only now you must select the type Article and save all the entries Click the ID for the new list entry and record the special parameters for articles See Figure 69 Page 118 Merchant User Guide Types of Structure Elements Categories Categories Fresh wind in the online shop General ID NewShopServices Visible English Translation Name Fresh wind in the online shop Frischer Wind im Onlineshop Summary Milestones offers a fresh design an expanded assortment Milestones bietet ab sofort neben einem frischen Design ein and more service for your purchases erweitertes Sortiment und mehr Service rund um Ihren Einkauf lt p gt Your requirements for our shop have grown and we lt p gt Ihre Anforderungen an unseren Shop wachsen wir have grown too With the new ePages shop system our wachsen mit Mit der Einf hrung des neuen Shopsystems shop is now a shop with kick Register and plan your next on ePages wird unsere Seite zum Shop mit Pfiff racation with us Manage your ow
153. he option button Yesforthe option Visible Merchant User Guide Page11 Quick Start Categories Products Translation Preview F Scale Image i Figure 2 Switching the Products category to visible Save your entries by clicking Save For more details on how to create additional categories and complex structures see the Categories chapter on page 115 Create Products In the second step create a product and assign it to a category To do this click Products in the upper navigation bar Click the New Product link The most important data you need to enter is a product number a price and the correct tax class Set the status for Vis bleto Yes Of course you can also fill out the other fields right now if you like Click the Description link Here you must enter at least the name for the product Save your entries by clicking Save Finally assign the product to the category Products To do this click the Categories tab Click the drop down menu listing all the existing categories and select the category Products See Figure 3 Page 12 Merchant User Guide Quick Start Products Raincover XV5 0815 Cross Selling Assigned Categories Select Entry Categories Categories Products Figure 3 Selecting the category Products Save your entries by clicking Save For a complete description on how to best implement and use all the product functions refer to Products on page 77 Testing Essential System
154. hen displayed if there is a least one coupon campaign valid for the current time frame Coupon Campaign Condition You can link the validity of the coupons to certain conditions For example you can configure a coupon so that it can only be redeemed if the customer has used a certain payment method The list shows the items that are limited to a specific coupon This means that only if this item is active in the order process will the coupon be credited The different items are inserted into the table from the tray For more information on the tray see 7rayon page 19 Coupon Campaign Coupon Codes After you have edited all the basic settings and perhaps defined conditions you need to generate the coupon codes for the campaign in order to make them available for your customers This is necessary if you do not plan on distributing the codes to your customers per newsletter You can generate the character strings automatically Enter the number of codes that you want to generate into the Code Generatorfield Start the process by clicking Generate Page 178 Merchant User Guide Coupons Marketing Or if you want you can also create the codes manually This is an option if you want your codes to have a specific structure for example that the code always starts with the same letter combination Enterthe code in the entry field in the last table row and then click Save Note As soon as you have generated coupon codes you can
155. hopping basket discount Products coupons Price limit refers to the total of the prices of the products the values of the shopping basket discount coupons in the shopping basket shopping basket discount and shipping shipping costs costs Payment Method with Credit Card Manual You can also set up payment per credit card for your customers You process the transaction manually At this point you can set up all the credit cards that you would like to accept from your customers In addition to the general properties the following special settings apply to the Credit Card manual payment method Page 48 Merchant User Guide Shipping and Payment Settings Payment Methods Credit Card Credit Card Credit Card Identification Code CIC Issue Number Issue Date EEE z O vss Entry mandatory No entry Entry optional pa Solo Entry mandatory Entry mandatory Entry mandatory Ol swith Entry mandatory Entry mandatory Entry mandatory a Select Entry w Select Entry w Select Entry w Credit Card Logos Figure 22 Overview of credit cards with manual processing The page is divided into two sections a table with the list of accepted credit cards and an area for selecting the credit card logos to be displayed in the shop The table shows all the credit cards that you accept in your shop and manually process In addition to the name ofthe card you also see the additional card information that th
156. ide Shipping and Payment Milestones lt f N Ne re equipped to achieve your Goa Categories Jackets Shoes Backpacks Tents Equipment Product Search See Advanced Search Special Offers Black Bear Gemini 29 95 cia MEE ows Home Page Contact information gt Contact Terms and Conditions Shopping Basket Z Address Financing 7 Direct Debit Please confirm your entries You can correct these on their respective pages by clicking the order steps listed above If all entries are correct click Finalize Order Financing of 339 95 No Deferred Payment Duration O 3 Months fe 6 Months O 12 Months By clicking the button Finalize Order we will send you an e mail confirming receipt of your order and Figure 35 Selecting financing variations gt Customer Information Settings Shopping Basket Shopping Basket 1 Eureka El Total Amount 339 95 339 95 Show Basket Show Addresses Max Mustermann My Account Sign out Currency Selection Euro US Dollar In the order information summary the financing selected is displayed one more time Milestones ox Me We re equipped to achieve your 904 Categones Jackets Shoes Backpacks Tents Equipment Product Search es Advanced Search Special Offers Black Bear Gemini 79 95 Meindl Air Rewolution 2 0 169 95 Mag Lite Mini 16 95
157. ign In Simple Search Special Attributes D Default Settings Deferred Payment Deletion Deletion Confirmation Design Navigation Settings E eBay Accounts Authentication Default Values Offers Orders Search Settings Templates E mail Events Special Cases E mail Settings E mail System Set Up Events etracker Export Category Export Customer Export Product Export F Favorites Froogle Export Index 65 66 66 66 64 64 65 107 107 213 112 109 111 112 110 113 111 22 61 18 129 133 142 93 192 22 7 3 199 193 199 200 Zi 74 39 37 38 37 190 30 126 112 102 19 187 189 Page 205 Index Export Errors Export List General Details G Google Registration H Help Context Sensitive History HTML Tags Program WYSIWYG Editor Import Category Import Customer Import Product Import Import File Invoice K Kelkoo Export Export Errors Export List General Details L Languages Loading Times M Marketing N Navigation Bars Navigation Elements Navigation History Newsletter Recipients Sending Newsletter Campaigns Addressees Creating New General Details Importing Addressees Newsletters Attachment Content Creation Page 206 189 189 188 187 20 20 19 26 26 26 30 31 126 112 102 31 157 184 185 187 185 184 36 33 167 131 135 25 1 3 171 167 174 167 167 175 169 173 171 Creating New General Deta
158. ign only the one customer to the list The second price list column lets you edit two price lists at the same time Select a second list from the drop down menu via the second price list column With this you have the option of comparing for example lists of various currencies or periods of validity to each other Value Discount In addition to quantity discounts and bulk pricing you can configure a value discount for each product With this you can give your customers a further discount if they buy so much of a product that the total of the prices exceeds the set limit Select the price list for which you would like to set the discounts If you would like to create a new discount enter the limit in the entry field in the Value column In the associated field in the D scountcolumn define the discount as a percentage Save your entries by clicking Save Discount Calculation For Product Prices Since you can assign more than one discount for each product the sequence for calculating the discount needs to be defined The individual discounts are calculated sequentially as follows Page 90 Merchant User Guide Product Details Products Using the product price to start with bulk pricing is applied first This results in a reduced unit price per product for the corresponding number of items After this the quantity discount is calculated The total from bulk pricing minus the quantity discount is compared with the limit for the value
159. ils Subscription O Optimization Order Tracking Orders Advanced Search Credit Note Documents Editing Details Finalizing Documents General Properties Invoice Order Details Packing Slip Search Settings Simple Search Pay UPS Packing Slip WorldPay WorldPay General Information P Pangora Export Export List General Details Pangora Export Errors Payment Methods At No Charge Creating New Credit Card Manual Deferred payment Dependencies Direct Debit Flat Rate Free Shipping From WorldPay Price Lists Creating New Customer Groups Customers General Details Shopping Basket Discount Prices Product Bundles Associated Products Product Comparison Product Export Product Import Product Recommendations Product Search 169 170 174 33 151 143 145 159 149 147 160 145 157 148 150 144 67 144 163 151 161 161 181 183 183 182 184 44 46 45 48 61 56 4 48 48 50 99 100 101 101 100 101 89 90 94 94 92 102 102 192 Merchant User Guide eBay Inventory Search Shop Search Function Text Search Product Settings Auto Cross Selling Stock Level Options Product Types Attribute Details Attributes Creating a New Creating a New Attribute Default Product Type Details Layout Value Selection for Attributes Products Bulk Prices Category Description Discount Calculation mages Prices Prices Stock Dimensions Quantity Discount Search Slideshow Special Attributes Va
160. ion O 1 O 3 O J T O 10 Days Figure 108 eBay Assistant step 3 The individual fields have the following meanings Table 90 Properties of the Details page Field Name Meaning Field Type Quantity The number depends on your user Entry field numeric profile in eBay Start Price It must be at least 1 total Entry field currency 1 Buy It Now If you activate Buy It Now you cannot Option field 74 95 use a private offer Entry field currency Private Offer option button Start Time Usethe symbol 42 to enterthe current Option field 12 22 04 10 38 data and time Entry field date time format Duration Option button Save your entries by clicking Next gt gt or lt lt Previous Layout Use this page to take advantage ofthe additional options eBay offers to present your item more effectively See http pages eBay de help sell promoting_ov htmlhttp pages ebay de help sell promoting ov html Merchant User Guide Page 197 Marketing eBay Sale Overview Deuter Hydro 2 0 O Yes No 1 Highlight Yes No i Bordered C Yes No i Hit Counter No Hit Counter Andale Style Green LED Featured Item Ci Yes No i Featured Item on the O Yes No i Home Page A Mo Gallery Preview 70 O Normal Gallery i O Featured Gallery i Link to Gallery Image http pdomin jena epages de WebRoot Store Shops DemoSh de_3201212002_m jpg Link to Product Image http pdomin jena epag
161. ions name lt emailaddress gt You can also enter a signature which is inserted at the end of each e mail message You can also format the signature with HTML tags For more information about formatting see Using HTML Commands in Entry Fields on page 26 and WYS WYG Editor on page 26 Create a signature for every active language You can also make the format of the signature conform to country specific conventions Save your entries by clicking Save E mail Settings Events Define which actions or events cause e mail messages to be automatically sent to the customers In the table all the events that initiate the sending of an e mail message are listed In addition to the default events the total number of events available also depends on the functions activated for your shop Use the check box in the last column to define whether e mail messages should be sent automatically for an event or not Merchant User Guide Page 37 Settings E mail Settings Save your entries by clicking Save You can configure every e mail message separately To do so click the name of the event to go to the associated e mail details Event E mail Details The detail page for most of the event e mail is basically the same For special cases see below The individual fields have the following meanings Table 13 Fields for event e mail messages Field Name Meaning Field Type Example Active When the Yes option is selected the e Option bu
162. ire page is filled This arranges copies of the image next to and below each other until they fit the whole page Select Yes if the image should fill the whole page Save your entries by clicking Save Symbol Set Some functions and statuses are triggered or displayed with symbols There are pre defined sets of symbols as well In this overview of the various symbol sets you can select the one that best suits your shop Click the option button for the corresponding symbol set Table 58 The various simple symbol sets SimpleSymbols Use this fora light background SimpleSymbolsAlt Alternate symbols that are not very dependent on the background This is not suitable for very dark background colors SimpleSymbolsDark Use this for a dark background SimpleSymbolsMedium This can be used with a non white background Save your entries by clicking Save Navigation After determining which areas are to be active for your shop pages you need to add functions to these areas You determine where the navigation and display elements will be arranged on your shop site Merchant User Guide Page 133 Design Styles Start Navigation Bar Top Available Navigation Elements List of Top Level Categories Links to all top level categories Promotional Items Promotional Items Link Small Basket Box Currency Coins Symbols for accepted credit cards credit card manual Symbols for accepted credit cards WorldPay Symbols for a
163. irst click the Background Colorfield and then select a color from the color palette in the right section of the page in Figure 74 This inserts the color code of the selected color into the Background Colorfield Page 132 Merchant User Guide Styles Design Background Image Instead of a background color you can select a background image for your pages In the field enter the name of the file that contains the image or add it using the Browse function After saving the name of the background image is displayed below the entry field as a link A default template for the background image installed during the installation procedure is used This is displayed using the Template Graphic link If you do not want to use a background image click the aj symbol A background image is no longer displayed in the shop and the name of the link changes to Restore template Click this link to immediately restore the default template for the background image without having to search for file names Note If you set both a background color and a background image the background image will always be on top of the background color Therefore if you want to display the color delete the background image If the background is to be filled completely the image must be resized to fit the area or you need to select Tile Graphics Tile Graphic Background images can either be displayed as a single image or repeatedly displayed so that the background of the ent
164. is language dependent For more information about formatting see Using HTML Command s in Entry Fields on page 26 Navigation element see Navigation Text field Elements on page 135 alphanumeric The text is language dependent For more information about formatting see Using HTML Command s in Entry Fields on page 26 Link to the logo Entry field Make sure the link starts with alphanumeric http www The link can be language dependent Navigation element see Navigation Entry field Elements on page 135 alphanumeric Enter either the name of the image file or click Browse to search for the file and enter it in the field After clicking Save the image is displayed in the preview area If the check box is selected and you Check box click Save the image is deleted without the Confirm Deletion window Save your entries by clicking Save Page 142 Example Have questions lt br gt Our toll free hotline Copyright ePages 2005 Well prepared to meet your goals http www epages milestones de Merchant User Guide Orders 9 Orders If you open the Orders page from the main navigation bar or the context menu no orders are shown initially You can use the link Orders to display all new orders New orders are orders for which no status has been set You can also perform a search to find the order you wish to see Proceed as described in on page 144 Search Note Since each
165. itional details To display the details click the Details link Google Registration Something important for the success of your shop is not only that your regular customers known the address of you shop but also that the shop and your shop products can be found by Internet search engines To do this you need to register your shop address with the search engines The program provides a registration function for registering with Google one of the most used search engines The link under Shop Home Page is your shop address This is how it is entered into Google In the Comment about the Shop field you can enter comments or information about the shop This is to provide information to the employees of Google Services and is not displayed as shop information in the search results Registration of your site with Google does not guarantee that it will be included in the search index For more information on this also refer to the Google Web site Note Make sure that as many sites as possible link to your shop The more sites that are linked to your shop the greater the chance that your shop address will be included in the index and will be found during a Google search Froogle Froogle www froogle com is a product search engine on the Internet based on Google technology www google com In the same way that users use Google to search the Internet for information about Web sites Froogle searches specifically for products
166. ized technology platform is highly flexible and extendable This allows quick implementation of customer specific customizations The many functions of our standard software provide the foundation for quick implementation of varied business models with low operating costs The program provides a high degree of scalability Together with the high performance database the highest requirements for data volume and access can be met The focus of the software in addition to the large standard package of features is on security modular architecture scalability high availability and on a user friendly interface The program lets you as the merchant set up a Web shop on the Internet You can maintain your shop offer your products and take care of your customers all without a lot of help from a service provider This software is an uncomplicated attractively priced and effective introduction to e commerce With this system you are setting up an additional sales channel for your area of business You can reach your customers on the Internet without specialized technical knowledge or excessive hardware costs Prerequisites The program is browser based In orderto work comfortably and enjoy allthe advantages ofthe modern graphic user interface you should use the following browsers Recommended Internet Explorer 5 5 and above Mozilla 1 6 and above The program is optimized for a screen resolution of 1 024 x 786 pixels and a color dept
167. kground image you can display it via the link beneath the entry field For more information about background images and the associated link read the corresponding section on page 133 10px 666666 Heading Size and color for headings 12x 134B83 tink Sizeand color oflinks 666666 Rollover color Color of a link when the user positions thecursoronit 666666 Page 138 Merchant User Guide Styles Design Field Name Button Background image which can be put under a link or under an area which contains an active element such as a link Tabs are an example of this Proceed as described for the Background Image field Active Button An active button is a button that is used to open an assigned function The activation is highlighted though a change in the layout for example a different background image Vertical Areas The individual fields have the following meanings Table 61 Fields for vertical areas Width Indicates the width of the area in pixels 190px Distance from the text to the edge of the area Four values can be entered These values describe the distances to the edge of the area in a clockwise direction Background Color For more information about entering background colors D9ODCDF read the corresponding section on page 132 Background Image Here you can determine which image will be used as the background Enter either the name of the image file or click Browse to sea
168. l the necessary Internet addresses are available to you You can find these in the settings for the WorldPay payment method See Payment Method with WorldPay on page 50 as well as Figure 89 Merchant User Guide Page 161 Orders WorldPay Payment Methods Credit Card via WorldPay 1 Register at WorldPay 2 To your WorldPay Administration Data for configuring the WorldPay installation Installation 1D i Callback URL http pdomin jena epages de epages Store storefront ObjectPath Shops DemoShop amp ChangeAction PaymentCallbackWorldPay amp ChangeaAction BlockMonitor Fe 3 Settings for Payment Processing For entries for payment Go to the WorldPay Server C Embed the form in the shop use iFrame Transaction is finalized Manually in the WorldPay Administration Operational Mode Test mode OK wt 4 Activate Your WorldPay Account 5 Select credit cards Show the accepted credit cards in the shop C Visa C Mastercard C Eurocard C American Express _ Diners ce C Solo C Switch Laser _ Visa Delta _ Visa Electron Figure 89 Settings for WorldPay Testing a WorldPay Transaction Since this payment procedure is completed and checked by an external system it is recommended that you test this payment method before you provide it to your customers Enter a corresponding test mode ID in the 7ext Mode field See also Payment Method with WorldPay on page 50 Finalizing the Transaction with WorldPay
169. lue Discount Variations Productss Creating New R Registered User Accessing User Data Sign Out Related Products S Search Settings Setup Assistant Shipping Methods Creating New Dependencies Fixed Price Free Shipping Free Shipping From Shipping Options General Details Selecting Shipping Options Shop Address Shop Home Page Shop Name Shop Preview Merchant User Guide 104 105 104 69 70 69 95 96 96 95 96 95 96 98 97 89 83 79 90 81 89 89 103 83 81 90 84 93 17 18 92 103 33 19 42 42 56 43 43 44 58 59 5 7 35 20 33 21 Shop Status General Details Shopping Basket Actions Confirm Terms and Conditions Minimum Order Amount Notification Messages Selecting the Tax Area Settings Shopping Basket Discount Signed in Users Edit Sorting Key Styles Content Area Customization General General Design Attributes Horizontal Areas Templates Vertical Areas Symbol Set T Tables Batch Processes in Tables Sorting Using Column Headings Sorting with the Sorting Key Tax Areas Tax Calculation Tax Classes Tax Matrix Tax Models Text with Value Selection Usage T Pay Allgemein Bezahlvorgang Konto einrichten Suche Transaktionen Transaktionen Transaktionen ausl sen Tray Trusted Shops U Updating Web Pages User Management Creating Users General Details Utilization V Variable Types Date Index 33 33 67 68 68 68 68 67 101 17 25 12
170. ly definable descriptor for a product or customer Attributes are used to define properties for example prices dimensions colors and so on An action that affects multiple elements at one time This option is mainly offered in tables where multiple instances ofthe same action can be combined into a multiple or batch process For example the deletion of more than one table row at one time A function area on Web pages used to trigger actions They are usually graphically designed to look like buttons This term describes the entire inventory of allthe products This catalog is the equivalent of a mail order catalog Categories are used to set up structured hierarchies A subgroup of a catalog Categories act as containers for product groups for example computers office supplies shoes and so on A field in a form this is selected or cleared by clicking it with the cursor It is used to make specific selections A menu which changes its functional contents according to the chosen working area A small file containing text information that is sent from a Web server to a Web browser This information is saved on the hard drive and can be recalled later Cookies are often necessary for Internet applications See also Session Cookies A currency dependent format for price information The system formats the prices according to the set currency The status of the attributes If the status has been set the attribute or the value
171. ly include those countries in your list for which you can deliver under the given conditions You can define the sequence using the sorting key in the last column of the table For more details see Sort via Sorting Key on page 25 If you would like to add a country to your shop country list select this country from the drop down menu Save your entries by clicking Save Sign In Activating the first option S gn into the shop requires that your customers first sign in This means that only registered customers with a sign in may enter and browse in your shop New customers can only access the shop after you configure this option in your administration area This is only allowed in a B2B business model For the second dentify returning customer option you can give your registered customers the opportunity to connect quickly to your Web site without having to sign in again If this option is active a cookie containing the customer s sign in information is saved on the customer s computer The next time the shop address is opened it automatically requests the customer s sign in data from the cookie If this Merchant User Guide Page 65 Settings Customer Settings information is correct the customer is immediately sign in without having to actually go through the sign in procedure Save your entries by clicking Save Caution Automatic sign in only functions if customers allow cookies to be stored on their computer Otherwis
172. mbol Performing Searches for eBay Offers There is a Simple and an advanced search Page 200 Merchant User Guide eBay Marketing The following buttons are important for searches u Start the search according to the entries in the search fields ix Reset the search All the entries are deleted from the search fields Switch between simple and advanced search Simple Search For the simple search you use three fields to filter orders Offer Number eBay Account and Status Advanced Search The advanced search offers you additional search fields When entering time values the time and date must always be entered completely Use the calendar symbol to automatically enter the current date and time Merchant User Guide Page 201 eBay 11 Glossary Administration Area Administration Page Attribute Batch Processing Button Catalog Category Check box Context Menu Cookie Currency Format Default Setting Duplicate Entry field Favorite Merchant User Guide Glossary Allthe Web pages that the merchant can use after sign in to fulfill his responsibilities Each role in the shop system works in a separate area within the hierarchy in order to clearly separate responsibilities The Web site that appears after signing in where all functions are performed You can access all necessary functions on this page The navigation bar the left navigation area and the working area are displayed here A free
173. ment Settings Table 20 General parameters for all payment methods Field Name Meaning Field Type Example alphanumeric O l Option button S Definition of the default method Option button S Discount Percentage discount forthe payment Entry field numeric 10 method Name Name used to display the method This Entry field Invoice is language dependent alphanumeric e a ot N Additional information about the Entry field Please check in at shipping method alphanumeric the shipping office The contents are displayed to the customer during the order process Printed on the packing slip Save your entries by clicking Save Note You can use the Note field to record bank information This is very useful when the Payment in advance method is used and the customer needs to know where to transfer the money so that the goods can be delivered Direct Debit Payment Methods Using the calculation model Direct Debit directly effects the order process If the customer chooses the payment method Direct Debit he will need to fill out a form with his account information for a direct debit before the end of the order process See Figure 21 Milestones x Mae were equipped to achieve your Goats Home Page Contact information Contact Terms and Conditions Custome ormstion gt Shopping Basket Categories A Shopping Basket Z Address DirectDebit Confirmation Shopping Basket Jackets 1 Deuter Hy 74 95
174. mer Aye Total Amount Y Status val D Eao aos aas Pn SEC Mar O Esos sans renmenm oe O O Ener as mexmon ESE O Eros s rmsasamn Mochumtemam sa Bams sasiorsase omo mel O Eao join mann al Number 9 Figure 78 Advanced search form for orders The following buttons are important for searches Io Startthe search according to the entries in the search fields IM The search mask is reset and all the entries are deleted from the search fields Lt nn P Switch between simple and advanced search Note You can use the placeholder in the text fields for portions of the search text you do not wish to enter or cannot enter Capitalization is not noted The system searches for character strings in which the search text appears regardless of where this is in the target text Note The search fields are AND searched by default In other words a dataset must meet all the criteria defined by the entries in the search fields and not just one of them Simple Search The individual fields have the following meanings Page 144 Merchant User Guide Orders General Orders Table 65 Search fields in the simple search mask Search Field Meaning Field Type Example Status Drop down menu Order Number Text that needs to be included inthe Entry field 100 number being searched for alphanumeric Query of the time frame of an order Date field 05 07 2005 In the first field enter the start date in th
175. mount of Entry field numeric 1 00 product per reference unit Manufacturer Entry field alphanumeric Manufacturer Product Product number of the manufacturer Entry field No alphanumeric Entry field numeric 4 89 kilograms and drop down menu You have several options for dealing with products with a stock level of 0 See Stock on page 69 What is a reference unit In order to compare the prices of similar products from different manufacturers there needs to be a common Starting point Therefore according to PangV a comparable unit of quantity needs to be indicated as the reference unit For example pretend you would like to buy some chocolate from a food retailer A bar of chocolate X from manufacturer A weighs 150 grams and costs 1 49 a bar of chocolate Y from manufacturer B weighs 75 grams and costs 0 99 In order to compare both products more easily the reference unit for both is declared as 100 g Based on this chocolate X costs 1 10 per reference unit and chocolate Y costs 1 32 This makes it easy to see without having to calculate which chocolate is more attractively priced You should also offer this service to your customers in the Web shop The system calculates the reference price using the values in the L st Price Reference Unit and Amount in Product fields So if for example you indicate a reference unit of 100 g you sell your product for 10 00 and the product weighs 250 grams the referen
176. ms for example Pangora or Kelkoo Save your entries by clicking Save User Management You can authorize other users to access the administration area of your shop by giving them their own sign on account These users have the same rights and can use the same functions The table lists all the administrators who are authorized to access your administration area Except for your own entry allthe other user names are shown as links which let you access the details of the individual administrators The link for the user name of the administrator who is currently signed on is not active as a link You can edit your own data in the administrator menu For more on this see Data Management for Signed in Users Administrator Menu on page 17 The individual symbols have the following meanings Table 11 Status symbols for users Symbol a The user is active that is he is authorized to sign into the administration area The user is not active that is he is not authorized to sign into the administration area You can run batch processing actions to process the table entries For the basics see Batch Processes in Tables on page 23 Creating a New User To create a new user enter the name of the user in the left entry field in the last table row This is then used as the user name for signing on In the second field enter a display name for the user This is displayed in the administrator menu Save your entries by clicking Save
177. n soon as a customer is forwarded over the external product link into the shop Shipping Method The price for the method you select Drop down menu here is displayed together with the product on the external site All the attachments for the product are Drop down menu listed in this drop down menu An image file is expected for the export Ifyou wish to include other file types with the product type such as PDF files then you may only select one image file from the drop down menu Description Description ofthe product Drop down menu conferring with your provider alphanumeric conferring with your provider Page 188 Merchant User Guide Froogle Marketing Field Name ID Meaning Field Type Example User Name FTP transfer is password protected You Entry field numeric bnfroogle must retrieve an FIP user name from your Froogle administration area This is not identical with the sign in name for the Froogle administration area For more information about how to do this visit www froogle com under the link Feed Instructions Open the FTP Instructions document Password for Froogle data transfer per Entry field numeric pwfroogle FTP To Froogle Product Note that recently exported products Link Search are not displayed until after the automatic FTP upload Save your entries by clicking Save Froogle Products Along with the general settings you must determine which products are to be export
178. n 94 Product TYDE sun eg 95 Default Product IVpes ne sans 95 Creating a New Product Type 95 Product Type General Details cecsccececsccscecsccccscecscesees 96 Product Type Details Attributes ccscecsscscsceccscscececesess 96 Creating 3 NewAttrib tes csieeinaiman 96 Attribute Details ana 96 Attribute Details Value Selection escssescosenenonnenennsnennnsenenne 97 Product Type Details Layout ccccscscscscecscecescscscscscececs 99 Price EIS aasian ah 99 Creatine NEW Price stssasssesn nis 100 Price List Details General aan 100 Price List Details Customer GroupS rererenenssssenenennnnnnnnnnnnnnnnen 101 Price List Details Customers ccsccecscscecscsceccecscscscscecececs 101 Price List Details Shopping Basket DiSCOUNt cccececeeees 101 Import analEXDOrL cetesctictesdstcetecstcokewsscoswraveseranecusesahesnnan es 102 DIVE CALs DON Eee eine 102 Product Searches sure 103 Product Search in the Administration Area scscccscssssscees 103 Searching Text viaeunetnseessscnassne peewe seed davecticausewesounsasseventeonass 104 Inventory Search 2 104 Advanced Product Search ush e ek kn 105 Product Searen intne SnoD a e een 105 Os CUSTOM CFS sense 107 Customer Details General ACCress c ccscecscseseeees 107 Merchant User Guide Table of Contents Page 5 Table of Contents Customer D
179. n Address Extension ZIP Postal Code Neustadt ZIP Postal Code City City State i ringen State E Mail m mustermann epages de E Mail h mustermann epages de No Quantity Product No Piece T t 0401107001 Leatherman Tool Surwi EEE Shipping Method uam 1 Product namber id Bu 3 Add Products from Object Tray Customer comment Please send me your print catalog eo Figure 80 Order details for addresses and article lists Use this page to change the address information for the invoice and shipping and to edit the article list by deleting and adding articles and changing invoice and shipping methods Order Details The individual fields have the following meanings Table 67 Fields for order details Field Name Meaning Field Type Example Quantity Entry field numeric Shipping Method Dopdwn menu Payment Method Dropdownmenu Quantity Product Add a specific quantity of a product by Entry field numeric 13 Number directly entering the quantity and Entry field eg 100111011 product number Finish your entries by alphanumeric clicking Ar Add Products from Link Tray Page 148 Merchant User Guide Orders Documents Orders Field Name Meaning Field Type Example 7 Delete a product from an order The Button product itself is not deleted Update The order is recalculated and displayed Button with the new values This processing status remains un
180. n shopping lists and Registieren Sie sich als Nutzer Planen Sie mit uns Ihren Follow your order status lt p gt lt p gt lt b gt Our service for n chsten Urlaubstrip Verwalten Sie Ihre eigenen ou lt b gt Our newsletter provides customers with Merklisten und informieren Sie sich ber den Status aller Attachment pe bj Flyer_de pdf 137 KB oj Flyer_de pdf 137 KB Attachment Label Print our Specials Unsere Angebote zum Ausdrucken Image 1 7 Sey C Scale Image i bj NewsImage gif 2 KB Figure 69 General properties for article pages The individual fields have the following meanings Table 50 Fields for articles Field Name Meaning Field Type Entry field NewShopServices alphanumeric max 255 characters Visible Option button Name Name used to display the category Entry field Fresh wind in the This is language dependent alphanumeric online shop Short summary of the contents This is Text Field Milestones offers a displayed language dependent fresh design For information about formatting see Using HTML Commands in EntryFields on page 26 and WYS WYG Editor on page 26 Merchant User Guide Page 119 Categories Types of Structure Elements Field Name Meaning Field Type Example Text Article text that is displayed as Text Field lt p gt Your requirements language dependent text for our shop have For information about formatting see grown and we have Using HTML Command s in Entry Field
181. nally address your customers To do this proceed as follows Merchant User Guide Page 171 Marketing Newsletter Campaigns Select the products that you wish to present and add them to the tray For more information about working with the tray see 7rayon page 19 Insert these products in the newsletter by using the Add Products and Categories from the Tray link The name description price a small picture and any variations of the selected product are automatically inserted at the cursor position The pictures are assigned to the newsletter as attachments and a reference to them is entered in the text Use placeholders for customer data to address the customers personally To insert a placeholder in the Text field click the name This is immediately copied into the field at the current cursor position To expand the example with a personal introduction see Figure 94 Newsletter Campaigns New Ideas at the Milestones Shop Announcement Books and maps Attachments BooksAndMaps Announcement Books and maps lt TABLE style BORDER RIGHT ababab ipx solid BORDER TOP ababab ipx solid BACKGROUND e5e7e8 BORDER LEFT ababab 1px solid WIDTH 100 BORDER BOTTOM ababab ipx solid gt TBODY gt lt TR gt lt TD style PADDING RIGHT 10px PADDING LEFT 10px FONT SIZE 12px PADDING BOTTOM 10px MARGIN Spx PADDING TOP 10px FONT FAMILY arial gt lt Hi style FONT SIZE 14px FONT FAMILY arial gt lt A name top g
182. nce within a category Note If you as the merchant go to the Web shop from the administration page to check a category you will see the category even if this has been set to Not Visible When you go to the next higher category level this category will no longer be displayed as a sub category as long as the status is set to Not Visible While doing this take note of the optimization settings See Optimization on page 33 Note When you move categories all associated and subordinate elements such as subcategories and products are moved as well that is these assignments remain in place Caution f a category contains subcategories and it is deleted it will be deleted together with their contents The products retain their assignments intact and only the category assignments are deleted Types of Structure Elements Structure elements are divided into various types that differ in regard to function and content Basic Category The basic category is the root of your catalog tree You cannot delete this structure element However you can edit the general properties of the basic category and directly assign your products As with the other categories the basic category also has general properties subcategories and products Page 116 Merchant User Guide Types of Structure Elements Categories Categories Creating a Category Search for the level in which you wish to add a new category Enter an ID and a name for the cate
183. nfo provider de gt cee NE je alphanumeric automatically sent SentDate Display In every amp nbsp tour you need not only the right equipment bus also the right travel literature lt br gt We are excited Milestones Team Test E mail Use this function to test the mailing of balu provider de the newsletter as well as the layout and design of the e mail message as a recipient To do this click the symbol after the entry field Coupon Campaign For adding coupon information tothe Drop down menu newsletter After selecting and saving two new functions are activated for it For more details see Coupons on page 176 and especially Using Coupons in Newsletters on page 179 Save your entries by clicking Save Sending a Newsletter The newsletter can be sent in two ways You can enter a send date and finish with Save Or you can use the Send Now function Any send date that happens to be indicated is ignored After the newsletter has been sent the corresponding data can no longer be changed and the newsletter cannot be sent again Creating Newsletter Content The text field contains a section that allows the customer to unsubscribe from the newsletter This should be a component of every newsletter Take advantage of all your options to send attractive informative and personalized newsletters You want to present the appropriate products in the newsletter and at the same time perso
184. ng the import file and parameters The first thing you need to do is set the Open Shipments option in the mport To field The Field Separator and 7ext Delimiterfields are set by default to the values in the figure Be sure to check them and correct any divergent options Enter the name of the import file in the field mport File is located in or load using the Browse function Since the file always contains a header you need to select the check box First row contains field names Two list fields are arranged in the lower part of the form The individual fields in the import file are listed in the one to the left In the one to the right you see the fields which WorldShip uses internally In order for your data to be correctly applied and processed the import file fields must be mapped to the corresponding fields in the WorldShip database In order to simplify mapping the import file fields have been given the same names as the internal WorldShip fields However you need to map some of the fields to the Receivertab and others to the SA pmenttab The following mapped items are defined by default Table 70 Field name mapping between the import file and the field names in the internal UPS tables Import File Field Names Internal UPS Field Names Tab Receiver o i O Receiver Company Name Receiver Company Name Receiver Contact Person Receiver Contact Person Receiver Address Line 1 Receiver Address Line 1 Receiver City Town Receiver City
185. ngs Table 31 Auto cross selling fields Field Name Meaning Field Type Example Collect Statistics Activation deactivation of the Option button automatic collection of product data for automatic cross selling Statistics collection must be activated in order for the corresponding database to be set up and to provide data for meaningful cross selling suggestions Visible Display of cross selling products in the a 7 online shop Number of Product Number of cross selling products to be Entry field numeric 5 Recommendations displayed per product The range of values is from 1 to 20 Page 70 Merchant User Guide eBay Settings Settings Field Name Meaning Field Type Example Minimum Correlation How often a product needs to be sold Entry field numeric 3 along with another in order to be displayed as a cross selling product The range of values is from 1 to 100 Save your entries by clicking Save Milestones Home Page Contact information Contact Tems and Conditions Customer Information Your shopping basket is empty Categones Categories Equipment Campingaz Twister 270 Shopping Basket Jackets Your shopping basket is empty New Campingaz Twister 270 Backpacks A A great gas cooker with bayonett connector easy clip and cea a precise regualttion valve For Campingaz valve cartridges My Account CV 270 and 470 can be removed for transport Transport Sign out dimensions Approx 11 x
186. nings Table 38 Symbols in the table for price lists Symbol Meaning Price list is active The current date lies within the list validity period a Price list is not active The current date lies outside of the list validity period Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 Creating New Price Lists To create a new price list enter the ID and the name for the list After this select the currencies from the currency drop down menu for which you would like to enter prices In the last two fields enter the time frame the price list should remain valid first the start date and in the last field the end date Caution For the start and end date you also need to enter the time frame next to the date information otherwise the entry is invalid Enter the dates in the current language dependent format The German format is as follows TT MM JJ SS MM for example 01 01 05 08 15 Save your entries by clicking Save Click the ID to enter additional properties Price List Details General The individual fields have the following meanings Page 100 Merchant User Guide Price Lists Products Table 39 Fields for general price list details Field Name Meaning Field Type Example Entry field tial E alphan umeric This is language ao alphanumeric customers amp Validtom from rrr Save your entrie
187. nk below Then click Unsubscribe from Newsletter _ and then choose which newsletters you wish to subscribe to or unsubscribe from i FENDIF lt a href http pdomin jena epages de epages Store storefront ObjectPath Shops DemoShop Go to Shop lt a gt lt Unsubscribe Snippet END gt Milestones Team Sender E mail Sending Date mt Test E mail p domingepages de we Coupon Campaign Select Entry wv Select Entry payment method Srin T offers r Related Topics L Coupon Campaigns Creation of campaigns in order to insert coupon codes in newsletters Figure 99 Selecting a coupon campaign for the newsletter After selecting the campaign and clicking Save you have special functions available to your newsletter a new placeholder for the coupon code and the option of displaying coupon campaign information How this is done is shown in Figure 100 Page 180 Merchant User Guide Pangora Marketing Newsletter Campaigns New Ideas at the Milestones Shop New payment method NewPayment Use HTML New payment method Subject New Ideas atthe Milestones Shop lt Coupon Snippet NewPayment gt Placeholder 9 lt hi gt New payment method lt hi gt lt div class Separator gt lt div gt lt div class InfoArea gt We offer a new payment method Cash on delivery Using this payment methode will be sponsored with coupon Coupon with a value of 5 00 lt br gt Coupon Code CouponCode lt div gt l
188. nordnen k nnen f r die Grundlagen siehe dazu Navigation Seite 133 Der Kunde kann auf das Siegel klicken und wird auf die Seite von Trusted Shops geleitet die ihm die Vorteile und Sicherheiten eines Online Shops anzeigt der Mitglied bei Trusted Shops ist etracker etracker Web controlling www etracker de is an Internet application for evaluating user data These data are recorded and analyzed during the duration Depending on the services offered there may be a fee etracker normally offers recording and evaluation of visits click behavior pages opened click paths viewing times and so on Use these numbers to evaluate and influence the success and effectiveness of your Web site Based on a cooperation agreement between etracker and the provider the shop system transmits additional data to the etracker evaluation to enable additional statistical evaluations To be able to use the functions and the data you must register with etracker Use the Register with etracker link This link redirects you to the special etracker registration page for merchants Enter your data in the form and submit it After you register a security code will be generated for you on the etracker site See Figure 105 To access this page log on to the etracker site click the HTML Code link and then click Automatic code generation on the next page Page 190 Merchant User Guide etracker Marketing etracker N a _ web controlling Overview
189. nt This is language dependent alphanumeric method Description Description of the campaign This is Text field Using the new language dependent payment method For information about formatting see cash on delivery is Using HTML Command s in Entry Fields rewarded with a on page 26 and WYS WYG Editor on coupon page 26 Currency Display Absolute value Absolute amount per coupon Option button 4 entry field numeric Merchant User Guide Page 177 Marketing Coupons Field name ID Meaning Field Type Example Percentage Value Value of the coupon is proportional to Option button 5 the value ofthe goods in the shopping entry field numeric Only waive shipping Optionen a 7 basket value at which the Entry field numeric coupon can be redeemed a ge ee er different uses and security levels coupons accepted by the system Redemption voids Use this option to control whether Option button coupon coupons can be redeemed more than once or not If the Yes option has been selected each coupon can be used only once Save your entries by clicking Save Note You can only edit the parameters on this page if no coupon code has yet been generated If codes exist changes can no longer be saved If you would like to edit the values again you need to delete the coupon code Caution An entry field for entering the coupon code is made available to the customer in the shopping basket However this field is only t
190. nts is updated at the Same time Only products of the same value added tax class can be assigned to a bundle The status Wot for sale is taken into account for bundle products If one of the bundle products is set to Not for sale the entire bundle cannot be sold During import the bundles are imported as normal products The assignments for the individual products are not retained The unit price is calculated by adding the respective list prices of the individual products together Any price discounts defined in the price lists are not taken into consideration at this point Product Types Product types let you group your products and assign attributes to them You can view the details for the individual product types by clicking the link in the Dcolumn Or you can open the details for a product type in a new browser window To do so click the symbol in front of the product type ID amp Caution When you delete a product type all the products that belong to this type are deleted as well Default Product Type The first product type created becomes the Default product type This is the original type on which all the other product types are based This means that all the attributes that this product type owns are automatically assigned to all the other types which follow In this way you can specify attributes that apply to all products Note If you would like no common attributes simply delete all the default
191. oducts there is a group for each product type To save objects in the tray use the corresponding save functions in the individual working areas for example batch processing actions for products or customers Setup Assistant Use the setup assistant to easily make changes to the basic settings for the shop design description and contact data You can do this in four steps and without having to learn more about the functions for designing your styles Note Remember that the setup assistant will overwrite existing settings Click Finish to apply the changes to the shop in your system Merchant User Guide Page 19 Administration Page Repeating Functionality Caution When you apply the data by clicking Finish the following data will be overwritten A style ofthe same name in the style list any previous changes will be lost Any given shop name slogan and existing logo The address information that you entered for the contact information page See ConfactInformation on page 122 All e mail sender information in the contact information page and for the e mail settings See Z mail Settings on page 37 Fields in which you did not enter any information will not overwrite the existing data Repeating Functionality Context Sensitive Help Context sensitive Help is available for every function and view area Open the Help function by clicking the book symbol Links on the Help pages lead to further explanation
192. on Terms and Conditions Customer Information and the Promotional Products the home page is only used once Use this design option to welcome customers to your site to inform them of the latest changes or to present special offers Note The home page is always shown as part of the first page in the shop In the 7extfield you can use HTML tags to format the content that you wish to present to your customers on the home page For more information about formatting see Using HTML Commands in Entry Fields on page 26 and WYS WYG Editor on page 26 Save your entries by clicking Save Note To display products on the home page in the shop you assign the corresponding products to the basic category For more details see Basic Category on page 116 Merchant User Guide Page 121 Categories Types of Structure Elements Contact Information The contact information is an important and legally required in Germany component of your Web shop The German Teleservices Act 86 has required commercial Web sites to include a contact information page since January 1 2002 This must include the following information Name and address of the company Telephone fax and e mail address Owner board stockholder shareholders depending on the company status Company location applicable court Registration number VAT identification number Party responsible for the contents name of the responsible party in the sense of th
193. on for horizontal areas and the width information for vertical areas will affect the size of the content areas for example Assign colors for all the pages with a set color and an available color set as described in on page 132 Background Color All sizes and dimensions for the examples are shown in pixel px You can also use other sizes for style sheets such as percent For more information on the possible settings and how to use them please consult the corresponding specialist literature or Web sites such as http de selfhtml org only partially in English Horizontal Areas The individual fields have the following meanings Table 60 Fields for horizontal areas Height Indicates the height of the area in pixels 27 Px Distance from the text to the edge of the area Four values can be entered These values describe the distances to the edge of the area in a clockwise direction Design Attributes on page 131 Four values can be set here Their meanings are the same as for padding Align Elements Position of the text entries within the area Align left Align right centered align right Background Color For more information about entering background colors transparent read the corresponding section on page 132 Background Image Here you can determine which image will be used as the background Enter either the name of the image file or click Browse to search for the file As soon as an image is assigned as a bac
194. on process to be saved as a registered customer One way of doing this is to display an appropriate message during the order process or on the order confirmation page For more on this see 7exts on page 68 Inthe context menu click New Customer This opens the mask for entering new customers Fill out all the fields as described in chapters Customer Details General Address on page 107 ff Save your entries by clicking Save Note You cannot save the new customer data until you have collected a password forthe new customer Import and Export You can read a general description about importing and exporting in the chapter mport and Exporton page 30 Customer data has a restriction in that it can only be exported Importing it is not possible Note Verify your brower settings for pop up windows Since the program opens new windows pop ups must be allowed for complete functionality Otherwise certain functions cannot be used Searching for Customers A search function is available to help you specifically access special customers or customer groups within a large group of customers You can choose between a simple search and an advanced search Each search has a corresponding search mask in which you enter your search terms The following buttons are important for searches Start the search according to the entries in the search fields Fi Reset the search All the entries are deleted from the search fields Switch
195. on their respective pages by clicking the order Total Amount 199 95 RER steps listed above If all entries are correct click Finalize Order oy Saar Backed Show Addresses Shoes Tents Seen WorldPay 9 Max Mustermann Product Search My Account Sign out a MET ae Advanced Search u Secu re P a y men t P a g Currency Selection Euro US Dollar Special Offe TEST MODE this is not a Ir pails asi This payment page has been created by WorldPay Black Bear Gemini purchase details then click on a card or payment Ic ES 29 95 Choose currency EUR199 95 Euro a Amount EUR199 95 4 h f a r T Neres Click on your payment method a BER I a Y i Meindl Air Revolution 2 0 VISA 169 95 Mastercard Visa Visa Delta Visi ce T 16 35 r payments powered by WorldPay is part of the F Testa Seg Soaps Se orig Pay w For help with your payme Call our toll free number at 0 800 123 456 We are hi to help nee By clicking the button Finalize Order we will send you an e mail confirming receipt of your order and containing the details of your order Your order represents an offer to us to purchase a product which Note All prices include the legal E ie is accepted by us when we send e mail confirmation to you that we ve accepted your order or WAT and An nnt inchida ohinninea Figure 26 WorldPay page embedded in the shop page The disadvantage of thi
196. or information for specific destinations Write us lt br gt lt br gt four Milestone Team Sender Name Milestones Team Sender E mail info epages de Test E mail Not Entered for this Campaign Coupon Campaign Select Entry i ad Figure 93 Newsletter details The individual fields have the following meanings Table 77 Fields for newsletters Field Name Meaning Field Type Example Entry field BooksAndMaps alphanumeric Name used to display the newsletter Entry field Announcement This is language dependent alphanumeric max Books and cards 255 characters Use HTML In the text format all HTML commands Option button will appear as text Used as a subject in the newsletter e Entry field Travel literature at mail message alphanumeric max Milestones 255 characters Page 170 Merchant User Guide Newsletter Campaigns Marketing Field Name Meaning Field Type Example CS Add Products and Categories from Tray Newsletter Content For more information about formatting see Using HTML Command s in Entry Fields on page 26 and WYS WYG Editor on page 26 For more on this see Creating Text Field Newsletter Content below Use this function to add product Link information to the newsletter For more information on the tray see rayon page 19 Sender Name Together with the sender s e mail address this comprises an extended e alphanumeric mail address for example Milestones Team lt i
197. or this country have been created Note If you want to create an account for a country that is not included in the selection box contact your provider Note You can only delete accounts for which no offers exist For accounts that contain at least one offer the check box is grayed out and cannot be selected Page 72 Merchant User Guide eBay Settings Settings To see or change details about individual accounts click the name of the account eBay Accounts Details You must also use this page to perform or renew your authentication with eBay See the following chapter about this On the lower portion of the page you must provide the item location Select a defined value in the drop down menus Countryand Region In the lower field C ty enter the location of your product Authentication To improve security eBay has introduced a new authentication mechanism You as the merchant register with your eBay sign in and password only once with eBay You then receive something that is called a token from eBay that is saved in the shop system This token is used to authorize further data transfer with eBay that you perform It is used among other things to upload offers query offer statuses and to download sales data You cannot exchange any data with eBay with authentication The authentication has a time limit and must be renewed periodically There are two ways to receive a token for an account Either you can request a new tok
198. order can have different status levels the last set status appears in the table To open the page with the order details click the corresponding order number Note You can have the system automatically inform the customers per e mail as soon as you have set a status for an order The corresponding e mail function must be active for this See E mail Settings on page 37 Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 The following special actions can be performed Table 64 Special batch processing actions for user management Comment Set status You can set up to ten status levels for the orders The following status levels are available Viewed Rejected In Process Pending Ready for Shipment Partially Dispatched Dispatched Shipment Finished Partially Invoiced Partially Paid Paid Closed Archived Export Selected orders are saved in a text file They can be opened by any text processing program and processed or saved for archiving purposes Caution You can only delete orders with the status Re ected or Archived Note Verify your brower settings for pop up windows Since the program opens new windows pop ups must be allowed for complete functionality Otherwise certain functions cannot be used Merchant User Guide Page143 Orders Search Search Status Call Status All call All Order No Y Created on AF Custo
199. order to activate order tracking you need to save the entries After saving the Track Shipment link is displayed in addition to the UPS tracking number Page 156 Merchant User Guide Orders Documents Orders Use this link to open the UPS page where you can see the status of your shipment Order Tracking in the Shop As soon as the tracking number has been entered and saved the shipment tracking link also becomes available for the corresponding customer The customer opens order tracking in My Account under the Query Order Status option Milestones bs AN gt We re equipped to achieve your g Home Page Contact information Contact Terms and Conditions gt Customer Information gt Your shopping basket is empty Categories My Account Query order status Order 1011 D Print View Shopping Basket Jackets Your shopping basket is empty Status Date Order was received 5 24 05 4 17 PM Max Mustermann My Account Sign out Shoes Backpacks Tents Equipment Currency Selection Product Search Euro a Leatherman Tool Survival US Dollar Advanced Search 1 Piece Mag Lite Mini 1 Piece Deuter Hydro 2 0 Subtotal Black Bear Gemini Shipping Postal Service Method Payment Invoice Method Tax Area EU country Special Offers Meindl Air Revolution 2 0 Total Amount 169 95 Value Added Tax standard 16 Mag Lite Mini Figure 86 Opening order tracking for customers Invoice
200. ot a registered customer and signed in as a subscriber to this newsletter amp fe addressee is not a registered customer and unsubscribed from this newsletter There are two ways to add new addressees Manually Entering Addressees Enter the name in the first entry field in the last table row and enter the new recipient address in the second entry field Save your entries by clicking Save Adding from the Tray Use this method to add registered users to the campaign To use the tray see rayon page 19 For registered customers deleting from the list only removes the assignment to the campaign The rest of the customer data remains intact Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 The following special actions can be performed Table 79 Special batch processing actions for addressee administration Subscribe Set the status to Subscribed Unsubscribe Set the status to Unsubscribed Delete For registered customers this is the removal of the assignment to the campaign Unregistered customers are deleted from the system for this campaign Caution Deleting also deletes subscription status subscribed unsubscribed for the corresponding customer If one of the customers is added to the campaign later the status is automatically set to subscribed This can lead to legal problems if a customer receives a newsletter from which he had actually
201. ption Descriptive text for the product which Text field Dome tent for four is displayed in lists for example This jalphanumeric persons 2 doors is language dependent For more information about formatting see Using HTML Command s in Entry Fields on page 26 and WYS WYG Editor on page 26 Long Description A detailed description of the product to Text field Dome tent for four displayed in the product detail view alphanumeric persons 2 doors and This is language dependent well cut apses create For more information about formatting efficient use of space see Using HTML Commands in Entry thereby making Fields on page 26 and WYS WYG Editor on page 26 Keywords for Search They are used for internal searches as Entry field camping tent well as for external search engines alphanumeric geodetic dome light weight a product is highlighted in the online shop For sale Defining whether a product for saleis Option button available or should only be displayed date field Use the Afferoption along with the associated date field to automate switching from Wot for saleto For sale Save your entries by clicking Save General Product Details Attributes Here you manage the product attributes defined by the assigned product type You define these attributes when you assign the product type For more on this see Product Types on page 95 Now you are in the position to define as many additional attributes for your products
202. quired to manage the tax settings yourself Otherwise your provider keeps the tax matrix up to date Save your entries by clicking Save Tax Areas Page 40 Merchant User Guide Tax Calculation Settings Settings for Tax Calculation Tax Areas Default EU Land EU country English kein EU Land Deutsch no EU country English Deutsch English Figure 17 Tax areas Enter a name to create a new tax area Then enter the display names into the language dependent fields in the next column Save your entries by clicking Save Note When a new customer registers this presettax area will always be suggested as the default Tax Classes Note You cannot modify the tax areas until you first click Customize on the tax matrix page See ax Matrix on page 40 Enter a name to create a new tax class After this enter the display names into the language dependent fields in the next column Save your entries by clicking Save Note The preseftax class will be set as the default when new products are added Tax Model Depending on the business model you need to set your prices in the shop so that they can be displayed with or without sales tax Caution When you sell to end consumers all your prices must be displayed as retail prices Select the option that should be valid for your shop Save your entries by clicking Save Note This setting affects the price that you have entered for your products If you have
203. r which currency the coupons will be issued and credited Save your entries by clicking Save Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 Note All coupons that are left over in the possession of customers after the deletion of a campaign and are not redeemed lose their validity and are no longer recognized by the system Page 176 Merchant User Guide Coupons Marketing Coupon Campaign General Coupon Campaigns New payment method Gm ID Time period NewPayment 5 1 05 8 00 AM 7 s 31 05 10 00 PM English Translation Name New payment method Description i We offer a new payment method Cash on delivery Using his payment methode will be sponsored with coupon Currency Coupon code length 24 D Absolute value j Number of walid Coupons Percentage value Only waive shipping Redemption voids coupon Yes O No Figure 98 General details for coupon campaigns The individual fields have the following meanings Table 80 Parameters for coupons Field name ID Meaning Field Type Example Entry field NewPayment alphanumeric eriod Time P Time frame of validity forthe coupons Date field 05 01 05 00 00 in the campaign It is necessary to enter the date and time Use the symbols next to every date field to enter the current date along with the time Name used to display the campaign Entry field New payme
204. rch for the file and enter it in the field As soon as an image is assigned as a background image you can display it via the link beneath the entry field For more information about background images and the associated link read the corresponding section on page 133 11px 000000 Heading Size and color for headings 12x 134B83 Link ISizeandcolorofiis px 134B83 Rollover Color __ IColorofalink when the user positions the cursor on it _ 2464A3 Context Boxes There are areas called content boxes in the vertical navigation areas It consists of a header and the box for the contents Header Background transparent Color Header Header Background image for the header For more information see image Background Image Box Background Background image for the box For more information see Image Background Image Box Row for a The function elements in the box are arranged by rows You EFF1F2 Box Link can assign a background color to the row area here For Background Color more information see Background Color Save your entries by clicking Save Merchant User Guide Page 139 Design Content Area Styles Whereas the other areas contain mainly functional elements such as menus and links the content area contains the product data and all the other information for your customers The size ofthe content area is determined by the height and width information ofthe other areas as well as the padding while the
205. rder Searches There is a special search mask for WorldPay orders You can search based on two criteria by the transaction number and the time frame during which the transaction took place For more about searches see Searchon page 144 T Pay T Pay allgemein T Pay ist das Bezahlsystem der Deutschen Telekom Den Kunden werden verschiedene sichere Varianten angeboten Diese reichen von der Benutzung von Guthabenkarten bis zur Zahlung per Kreditkarte Die Kunden werden f r den Bezahlvorgang auf das T Pay System geleitet wo die Transaktionsdaten erfasst werden Sie als H ndler m ssen die Transaktion in Ihrer Shop Administration abschlie end ausl sen Voraussetzung f r die Nutzung dieses Bezahlsystems ist eine Registrierung der Kunden und von Ihnen als H ndler bei T Pay Alle Informationen zum Thema T Pay finden Sie unter www t pay de F r das Shop System sind die Bezahlvarianten Micromoney Telekom Rechnung Lastschrift und Kreditkarte eingerichtet Zur H ndler Registrierung und Einstellung aller erforderlichen Parameter in der Shop Administration sowie zum Testen lesen Sie Payment Method via T Pay Seite 54 Zahlungsvorgang aus Sicht des Kunden Der Kunde w hlt w hrend des Bestellvorganges die Zahlungsmethode auf Basis 7 Payaus Im nachfolgenden Prozess wird er auf die Seiten von T Pay geleitet Dort werden ihm die von Ihnen freigegebenen Bezahlvarianten angezeigt von denen er eine ausw hlt Danach muss er sich identifizieren
206. ressees cccececeeees 174 Subscriptions for Registered Users ccsccsscsscsscsscsscescsecsscsscsscseceseeees 174 Subscriptions for Non Registered Users cscsecscsecscsccececsccscecsscscsceeees 174 Addiesseelista sesnii een eng 175 Manually Entering AdCreSSe e s cccscsccecsccscecsccecscscecsccscecsscscscescsceees 175 Adding MOm tne Taylor 175 Importing Addressees n nu 175 OUD ONS aan 176 Coupon Campaign General cececcscscscscscscecececesscscscsess 177 COUPON Campaign Condition cccececsccscscececcscecscscscecs 178 COUPON Campaign Coupon Codes cccecscececececsceccscscececes 178 Using Coupons in Newsletters useosenennenssnennennnnennennunnnnensunnnnennen 179 PANNE Old serien 181 Pangora Export General Properties cececscsscscscscscececes 182 Pangora Export Products u nie a 183 EXDOTT Seile ae E E A 183 Pan20ra EXDOrL EMO cites nern also 184 Merchant User Guide Table of Contents Page 7 Table of Contents KEKOO 20 2 ee E E EAN TREAS 184 Kelkoo General Properties cescscscsscscecsccscscecesescecscesess 184 Kelkoo Products unsern 185 EXDOT aachen 185 KEIKOD EXPO ENOPS a eure 187 Google Registration 187 FOOD een 187 Froogle General Properties ccccccscscscsceccccscscscscscscscecess 188 FOOSE Products sangen eh 189 EXDOTT rennen 189 Froogle EX DOM Effols ana isses 189 Tr
207. rnal use alphanumeric back m To activates the order information to processing Delete You can only delete orders with the status Rejected or Archived If you delete orders with the status Rejected the stock for the product is increased again by the order amount Note In the table shown in Figure 78 the last status set is always shown for the order Note Due to security reasons credit card data in the database for orders paid to you by credit card payment method Credit Card manualare deleted after the order is set to the status of Paid The only information that remains is a note that the order was paid by credit card Note Before the order confirmation e mail message can be sent the e mail event Order confirmation must be active For more on this see ma Settings on page 37 Caution Before you leave this page save your entries with Save If you don t this information will not be applied This also applies to changes made with Edit or Documents Editing Address and Order Details Additional order data such as the address information article list shipping and payment methods can be edited by clicking Edit The page shown in Figure 80 appears for editing Merchant User Guide Page 147 Orders Orders General Orders 1010 5 24 05 Documents Addresses Billing Address Shipping Address First Name la First Name Middle Name Middle Name Last Name Musterme Last Name Address Extensio
208. roduct Search eee Pee My Account Ei Method oa os ee ur Currency Selection Method Euro Special Offers Total Amount 5 US Dollar Walue Added Tax standard 16 To Black Bear Gemini Order Comments Meindl Air Rewolution 2 0 169 95 Update M Delete Basket Check Out Mag Lite Mini 16 95 Gift wrap order Do you hawe any questions By clicking the button Finalize Order we will send you an e mail confirming receipt of your order and Call our tol free number at 0 i containing the details of your order Your order represents an offer to us to purchase a product which 123 456 is accepted by us when we send e mail confirmation to you that we ve accepted your order or We are happy to help dispatched the product to you You have the right to cancel your order within seven working days of delivery starting the day after wee reese the ane and reborn ther far a foll ened Note All prices include the legal Figure 30 Link to the shipping options in the shop The individual symbols have the following meanings Table 26 Status for the shipping options Symbol The shipping option is visible to the customer and can be selected The shipping option is not visible to the customer and cannot be selected Use the ID to access the details The options are displayed in the table in the same order as in the shop For more details see Sort via Sorting Key on page 25 Define new shipping options by
209. roducts Import and Export Price Lists For regular customers Customer Groups Shopping Basket Discount Minimum Amount Discount d FE En Do EC a SE Figure 63 Settings for Shopping Basket Discounts This page lists the discount ranges that you have created for this price list You can see what percentual reductions you are giving for specific shopping basket values You can modify percent values define new discounts and delete entries IF you would like to create a new value and give it a discount enter the shopping basket value in the entry field in the Minimum Amountcolumn In the associated entry field in the Discountcolumn define the discount as a percentage Save your entries by clicking Save Import and Export You can read a general description about importing and exporting in the chapter mport and Exporton page 30 BMECat Import Der BMECat Import unterst tzt die BMECat Version 1 2 mit den Transaktionen lt T_NEW_CATALOG lt T_UPDATE_PRICES gt lt T_UPDATE_PRODUCTS Die einzelnen Felder haben folgende Bedeutung Tabelle 40 Felder f r BMECat Import Field Name Meaning Field Type Example Importdatei Geben Sie den Pfad direkt ein oder Eingabefeld C BMECat BMEcat x nutzen Sie Durchsuchen um den Pfad jalphanumerisch ml der Datei einzutragen Modus Pr fen Die XML Datei wird auf Optionsfeld Syntaxfehler fehlende Elemente richtige externe Verweise auf richtige Einheiten us
210. roducts that use this value According to this example variation products of type acketcan now be defined with the colors red and blue and in all sizes Save your entries by clicking Save Click Variations You now See the page shown in Figure 50 Inthe table there is a column with a drop down menu for each variation attribute here the columns Color and Size In the drop down menus for the Co orand Size columns you find the values that you selected on the Variation Attributes page See Figure 50 Merchant User Guide Page 85 Products Product Details Products Windstopper Jacket 1001 4 Variation Attributes Variation Products AYT fhe m tht Size Ay Default List Price Stock ae az Sort Order en Sele ws selec hammer enna mi 6 Select All Extreme red Select Enty w rtreme blue Product No ft Color Figure 50 Variations selecting the variations You create a variation product as follows Select a color from the Co ordrop down menu Select a size from the S ze drop down menu Save your entries by clicking Save The product number is automatically assigned by the system and the name is derived from the master product The new variation product inherits all the properties of the master product and also has the definite properties color for example rea and size for example 5 Note During the procedure you can also assign a separate product number before you click Save In bot
211. rom Object Tray Related Products 0 Product Comparison 0 Figure 56 Cross selling accessories The area heading indicates how many products are assigned as accessories In addition to the product number and the name you have a Commentcolumn This comment is displayed with the product in the shop Enter a note or description here why or how this product enhances the current product A comment field is offered for every language in your shop If you would like to place products in the table you need to add them from the tray For more information on working with the tray see rayon page 19 Note Clicking Remove Assignment only removes the assignment of products to each other No products are deleted Therefore no Confirm Deletion window appears Cross Selling Related Products Products that lend themselves well to being related products are products that enhance the functionally of the base product that are necessary to use the product orthat make using the product more comfortable for example flashlights for tents and so on The functionalities in the table correspond to those in the table forthe Accessories area For more information about this see the chapters Cross Selling Accessories on page 91 the explanations for Figure 56 Cross Selling Product Comparison Product comparison is not so much about offering the customer product enhancements than it is presenting alternatives forthe chosen product
212. s Cookies must be allowed in the browser to do this To change the password or create a new one you must enter the currently valid password in the Old Password field If you do not enter the current password the password change will not take effect Note Even if you use a long password only the first 8 characters are checked The rest of the characters after the 8th are not relevant for security and will be ignored For this reason you should only use passwords of up to 8 characters in length Deletion Confirmation Before data is deleted you will be asked whether you are sure you want to delete the data Only after you confirm the deletion is the data deleted Caution f you clear the Deletion Confirmation check box every deletion is executed immediately and without deletion confirmation You will not be able to cancel this action later Consider this before clearing the selection We recommend that only experienced users deactivate this feature Caution f the Automatic Sign in with Cookie option is selected everyone who uses your computer will have access to the administration area Make sure that in this case only authorized persons have access to the computer Save your entries by clicking Save Signing Out If you want to leave the administration area of your shop click Sign out in the administrator menu Sign out to make sure that the connection to the system is correctly and securely ended and that no
213. s The following functions are available from within Help Go back one page a Go forward one page E Display the Table of Contents for the entire Help section a Save a bookmark for this page Print the current page Opening Shop Views Shop Home Page You can open the home page of your Web shop at any time To do this click the name of your shop shown in the administrator menu as a link See Figure 6 Page 20 Merchant User Guide Repeating Functionality Administration Page i F 2 T Products iy Categories Design wW Marketin Settings 2 g Welcome to Shop Administration A Milestones u The following modules offer access to your shop features 4 Shop Administrator Sign out mj Context Menu Orders Design Manage your customer orders here You can create Define your shop layout by choosing from an invoices and packing slips and change the order assortment of templates Refine the shop design by Tray status adding your ovm images adjusting shop colors and adding navigational elements Ze ze Customers r F The customer database stores all address and login d Marketing Favorites data The search function and customer groups u Use the Internet to offer your products and keep track support you in managing your customer base of campaign success rates through statistics Inform your customers with newsletters Make products visible Products in portals such as Kelkoo and Pangora
214. s helpful if you wish to work in the original table instead of the detail view without having to rebuild the table for example if the table was the result of a search If you wish to add a new customer click New Customer and proceed as described in Creating New Customers on page 112 If you wish to change the basic settings for working with customer data click the Customer Settings link For more on this see chapter Customer Settings on page 64 Batch processing actions are available to manage the table entries For the basics see Batch Processes in Tables on page 23 The following special actions can be performed Table 42 Special batch processing actions for product administration Comment Assign to Customer Group Simple assignment of multiple customers to a customer group Caution f you delete a customer the customer s orders will also be deleted Customer Details General Address All the attributes listed here can be released for the registration form so that the customer will have to add this information himself when registering For more information on releasing the attributes for registration see Registration on page 64 Merchant User Guide Page107 Customers Customer Details General Address Customers Max Mustermann 1001 General Orders Address Gender Male Female Birthday i Salutation Herr Company Etwas Unternehmen GmbH Tithe Prof Department First Name Mas Job Title Leiter
215. s are not included in the search Page 104 Merchant User Guide Product Searches Products Advanced Product Search An advanced search is actually a simple search with additional filter options Using these fields you can restrict the search further according to product types and the Visible Not Visible property Remember that when using multiple fields they are AND searched for more information on this refer to the corresponding instructions above Product Search in the Shop The customer has a convenient search function at his disposal to facilitate choosing products in the shop Customers can only search for visible products for more about visibility see Visibilityon page 23 This search does not include editorial content for example such as items or freely designable pages and soon The customer can also choose between a simple and an advanced search Merchant User Guide Page 105 Customers 6 Customers The symbol to the left of the customer number shows the customer s status See Table 41 The individual symbols have the following meanings Table 41 Customer symbols Customer is active and can sign in SS Customer is inactive and cannot sign in The customer is a registered customer To open the detail view for individual customers click the customer number You can also open the details in a new browser window To do this click the status symbol to the left of the customer number This i
216. s by clicking Save Price List Details Customer Groups You can Set up price lists for target groups This puts you in the position to offer specific customer groups special prices which do not apply to your customers in general All the defined customer groups are listed in the drop down menu in the lower part of the table Select the customer groups for which the price list should be limited Save your entries by clicking Save Note Only one price list can be selected for a customer or customer group Price List Details Customers You can assign not only customer groups to price lists but also individual customers In order to assign selected customers use the tray See also rayon page 19 Click the Add customers from tray link Note If a customer is directly assigned to a price list this has a higher priority than if the customer is assigned to a price list from within a customer group This means that if one price list is selected for a customer and another for a customer group in which the same customer is a member the customer specific list applies to the customer Note Only one price list can be selected for a customer or customer group Price List Details Shopping Basket Discount Use this function to give your customers and customer groups discounts on their shopping baskets This lets you define various shopping basket values from which you give certain price discounts Merchant User Guide Page 101 P
217. s grown too on page 26 and WYS WYG Editor on page 26 Attachment File attachment for the article Enter the Entry field Flyer_en pdf path directly or use the Browse button alphanumeric to enter the path of the image file al Delete Delete Attachment Attachment Label Title for the link to the attachment Entry field Print our Specials alphanumeric Image Image for the article Enter the path Entry field directly or use the Browse button to jalphanumeric enter the path of the image file Scale Image Upload and display the image in the Check box shop at an optimized size 50 x 50 pixel Delete Delete article image Date Editorial date ofthe article Entry field date 06 24 04 Click to automatically set the format current date Save your entries by clicking Save Design Your Own Pages Our Freely Designable Page components let you add individually designed Web pages to your Web shop You are not bound to any design templates for this This gives you the chance to freely implement design and function For more information about formatting see Using HTML Command s in Entry Fields on page 26 and WYS WYG Editor on page 26 To add a Freely Designable Page proceed as described in Creating a Category on page 117 However here you now Select the type Freely Designable Page Save your entries by clicking Save Click the ID for the new list entry and record the special parameters for the freely designable page The
218. s layout is the relatively small display area in which the WorldPay pages are displayed Therefore we recommend the option Go fo the WorldPay Server However you can also modify the WorldPay page in your WorldPay administration so that it fits in the available area In the field Finalize Transaction you determine how the transaction is be finalized and when the payment is booked from the customer account For more details see Finalizing the Transaction with WorldPay on page 162 Before you release the payment method for your customers you need to test the process to make sure it functions correctly To do this you can select the corresponding mode in the Operational Mode field Test mode OK The transaction data are not validated in WorldPay but otherwise processed normally With this you can perform positive test runs WorldPay sends its responses with the comment that these are test runs and not real transactions Test mode Error With this you simulate transactions that are sent back by WorldPay as invalid In this way you can perform negative test runs Live This is the setting for real transactions that customers carry out with WorldPay using your shop Merchant User Guide Page 53 Settings Shipping and Payment Note As soon as you have sufficiently tested the payment method and have released it for your customers set the operational mode to Live otherwise the invoiced sums cannot be booked from your customers 4
219. s offered in multiple variations Special Offers Please verify the availability on the detail page Show Product Black Bear Gemini 29 95 Leatherman Tool Survival 72 95 7 3 The original in durable stainless steel TU 4 B in Stock Vy Show Product Meindl Air Revolution 2 0 oS i Add to Basket 169 95 Mag Lite Mini Eureka El Capitan IV 339 95 16 95 Y History Categories Pages Administration Home Shipping Methods Shop Status General Shop Wizard Categories Products Products General Shop Administrator Sure TIERE EEE ELF PN IE Dome tent for four persons 2 doors Do you have any questions B in Stock Call our tol free number at 0 800 Delivery Period 5 Day s Show Product Add to Basket New Campingaz Twister 270 22 95 Er Orders f Products amp Categories Milestones s N AN amp We re equipped to achieve your godis Shop Administrator Sign out Home Page Contact information Contact Terms and Conditions gt Customer Information Products Categories Categories Eureka El Capitan IV Jackets Eureka El Capitan IV Prod Prodi Shoes nen Dome tent for four people Two doors and well cut apsis New Product Bundle i Backpacks enable effective use of space and make the stay Product types Tents comfortable Price Lists Equi t il i i G quipmen Product Settings Inclued 16 stakes cords Import and Export 3 p neeem fe Tray k Q 4 Deli
220. s table use the Navigation History This shows you the path you used to arrive in the detail view and which detail view you are accessing If you want to return to the table simply click the link with the table name In Figure 12 you see the Navigation History above the detail view for the attribute Material Click the Product Types link to see a table showing the product types Click Jacket to open the table of attributes associated with Jacket Merchant User Guide Page 25 Administration Page Repeating Functionality Product types Jacket Color General Value Selection ID Color Type Language dependent text with value selection Visible Yes No Name Farbe Deutsch Color English Bubble Help Text Deutsch English Figure 12 Example of navigation history Using HTML Commands in Entry Fields There are text fields in the program where you can insert 7ML tags for building entire Web pages or for displaying simple text more effectively to the user These fields can be identified by the symbol to the left above the field name For simple formatting the functions bold italics or underline are the most useful The tags listed in Table 4 will cover most if not all of your requirements Table 4 Selection of HTML formatting tags Tag The following text is shown in bold following text is shown falicized Italic w The following text is shown underlined lt wunderlined lt u gt Underlined un
221. saktion best tigt hat wird diese in die Liste der T Pay Transaktionen eingetragen Shopping Basket Your shopping basket is empty Max Mustermann My Account Sign out Currency Selection Euro US Dollar Die Spalte Status informiert Sie ber den aktuellen Stand der Transaktion Lesen Sie dazu Ausl sen der Transaktion unten Ausl sen der Transaktion Wenn einer Ihrer Kunden eine T Pay Transaktion auf dem T Pay System erfolgreich beendet hat wird diese Transaktion mit dem Status Autorisiertin die Liste der T Pay Transaktionen eingestellt Das bedeutet dass der Kunde von seiner Seite aus die Transaktion f r g ltig und abgeschlossen erkl rt hat Damit erfolgt aber noch keine Zahlung an Sie als H ndler Sie m ssen die Transaktion von Ihrer Seite her ausl sen Dazu markieren Sie in der Tabelle die Transaktionen die Sie ausl sen m chten und klicken auf Zahlung ausl sen Erst nach dieser Aktion erfolgt die Zahlung an Sie In der Tabelle wird f r die betreffenden Transaktionen der Status auf Bezahlt gesetzt und das jeweilige Kontrollk stchen deaktiviert Merchant User Guide Page 165 Orders T Pay Suche nach T Pay Transaktionen Mit Hilfe einer Suche k nnen Sie Ihre T Pay Transaktionen gruppieren und filtern Dabei k nnen Sie nach drei Kriterien filtern nach der Transaktions Nr dem Status und dem Zeitraum in dem die Transaktion durchgef hrt wurde Ansonsten entspricht die Suche f r T Pay Trans
222. scescscseesceees 161 Testing a WorldPay TranSactiOn ccceccscscsscecsccscsccecsccscecesescecees 162 Finalizing the Transaction with WorldPay ccccecscscsscececscecceees 162 WOrldPay Transactionsa n ussse snsd o 162 WorldPay Order Searches u2uuu ar 163 E 20 FERIEN E EEE ERE EEE BETIOLUREEESEOE ER SELTEFERESEREESEUENEFERTERN 163 I Pay alleemena e cssnseeienn anne 163 Zahlungsvorgang aus Sicht des Kunden ccceceececescecsccscscesceces 163 T Pav Transaktionen essen 165 Ausl sen der Transaktion ccccecscscscscecscccscccccsesescecscscssececececs 165 Suche nach T Pay Transaktionen ccccecsccscscsccscececescsceceees 166 TOs Markone 022er 167 Newsletter Cain Palen scoccia ana O 167 Creating a Newsletter Campaign csccccscscececscecscsccececscsces 167 Newsletter Campaigns Details General csccececseeeees 167 Newsletter Campaigns Details Newsletter cecscseees 169 Creating a New Newsletter ccccsccscsccececsccecsccecscsscscsscscscescees 169 Newsletter Details Gerneral ccscsscsccsccscsecsccscsecsccscescescsceses 170 Sending a Newsletter z 2 2 822 208 171 Creating Newsletter Content 171 Newsletter Details Attachments cccccscscscscscccccsccccccccccesesess 173 Newsletter Details Recipients ccecsccecsccecsccecsccscecescscscesceees 173 Newsletter Campaigns Details Add
223. selection The basic descriptions for this are found in chapter Product Types on page 95 and in chapter Using Text with Value Selection on page 29 Itis a good idea to plan advance how to set up your product groups and then work with special product types per grouping This means that you first define a product type Define the master product as a new product and assign it to a product type which includes the attribute type Text with value selection Products New Product Prices Stock Description Attributes Product Type Translation Figure 48 Variations creating the master product and assigning the product type With this the requirements for creating variation products have been fulfilled Click the Variations tab Page 84 Merchant User Guide Product Details Products You will see an overview of the variation attributes that you have defined and their values Now select the jacket variations you would like to offer See the example in Figure 49 Products Windstopper Jacket 1001 Variations Prices Cross Selling Variation Attributes Attributes of Product Type Jacket Value Selection Extreme red Extreme blue Variation Products Figure 49 Variations value selection Note As long as a variation product is using a variation value the check box is deselected and the selection cannot be removed If you would like to select this check box again you need to delete all the variation p
224. set the wholesale price here also define wholesale prices for the products Merchant User Guide Page 41 Settings Shipping and Payment Caution if a price has already been successfully set and you switch between retail and wholesale the price cannot be automatically recalculated If you switch to Wholesale Price you only have input fields for the wholesale price in the product details If you switch to Net Price you can only set or edit retail prices Shipping and Payment Shipping Methods The system provides three calculation models as the basis for the shipping methods Free Shipping This model describes methods without additional costs that is you offer the customer free shipping and delivery for example Flat Rate At this point and independent of the scope of the delivery the various suppliers specify set delivery prices This means you can create a separate shipping method for each supplier who offers flat rate delivery Free Shipping Over Using the free shipping over model you offer your customers Free Shipping and Deliverywhen they order above a preset volume All the methods for the shipping of your goods defined so far are listed under shipping methods The individual symbols have the following meanings Table 14 Status of the shipping methods Symbol Meaning shipping method visible Shipping method not visible If you would like to change the set values for one of the methods click its
225. source Here you have two options Either the image files are located on your hard drive and you load them up onto the Web shop server or you enter the link where the image file is located and the image is read from there whenever it is needed The prerequisite for this is that the image is publicly available on the Internet or is located on your Web page The advantage of this is that for example these product images can be used in multiple areas but are managed from a single location If you upload image files you have the option of generating and saving each image in each size format This is done by downsizing the original format into small medium and promotional image sizes and then generating a separate file for each format Since image size has a significant effect on the loading time of a Web page you can minimize the loading time by wisely choosing where to use any of the three image formats on your pages Caution This cannot be done automatically with every image type The size of the following file types can be automatically formatted when uploaded jpg gif png bmp Note This automatic image formatting only works when images are uploaded The images cannot be generated after the fact with this function Linked images can only be used in their original size If you would like to upload an image as a file on your server enter the path in the File or Link entry field or use the Browse button to look for the file
226. ssword is called a sign in The customer page of a Web shop All the Web pages that belong to your shop The field in a form where you can type a large amount of text It is mainly meant for entering descriptions or item names A short informational text this is displayed automatically when you move the cursor over a specific functional area The presence of a ToolTip is often indicated by a symbol next to an entry field If you want to publish files or pages on the Internet you have to copy them onto a server computer This copying procedure from a local computer to a remote computer is called uploading An abbreviation for Uniform Resource Locator the unique Internet address of a Web page The URL is used to open a page in the browser Variables are placeholders for concrete values which are first entered by the user when the shop is online You can define various types of variables The type of variable defines how the system can process it For more details see Attribute Types on page 28 The status of data this determines whether these data can be seen by the customer in the Web shop or not An Internet program that contains all the functions necessary for selling products or services In this program the shop is created based upona shop type that the ePages provider has defined The merchant generates a shop online modifies the structure and design and enters his products and services into the system to open his
227. stem notepad exe A pixel is the smallest graphical unit that a computer can display Providers provide hardware and software solutions Usually consulting services are also offered The base unit of quantity used for comparing products by reverse calculating the price ofthe products For an example see reference unit on page 76 reference unit Page 203 Glossary Session Cookies Shift Lock Key Shop Shop Types Sign In Storefront Text Field Tool Tip Upload URL Variable Variable Types Visibility Web Shops Working Area Page 204 A session cookie is a piece of text that is written to the browser s memory when specific Web pages are opened at the beginning of a session A session cookie authorizes you to use all the functions on a Web site After signing out or closing your browser to end a session the session cookie is deleted A key that activates continuous capitalization Deactivate this feature by pressing the key again When this key is activated this is usually indicated by a small light on the keyboard See Web shop Products of the provider that he sells or leases to merchants or shop operators Each shop type is offered with specific functions and in varying price classes Shop types are the basis for shops that you offer to your merchants A procedure for obtaining access to a program by entering a user name and password Frequently the combination of both a user name and pa
228. t Page 36 Merchant User Guide E mail Settings Settings In order to make a new currency available click the drop down menu at the end of the table and select the desired currency Save your entries by clicking Save Note The currencies listed are part of the installation If you need additional currencies contact your provider Caution Products which are not priced in a particular currency cannot be put in the shopping basket or even ordered with that currency The same applies for shipping methods In you want to offer products at no charge such as pamphlets or brochures enter the price as 0 00 Special Case Swiss Francs Due to the fact that in Switzerland the smallest unit of currency is 5 Rappen all the prices must be rounded to increments of 5 Rappen that is every price must end with 5 or 0 As soon as you enter prices in the currency Swiss Francs the system checks the entry and rounds the price whenever necessary E mail Settings You have the option of sending the customer various notification confirmation and informational e mail messages E mail Settings General On this page define the sender settings that are used to send e mail messages You can also enter an extended address that will be more descriptive for the customer This extended address consists of not only the simple e mail address you can also enter a descriptive name While doing so be sure to keep to the following formatting convent
229. t Unsubscribe Snippet START gt IF BillingAddress To unsubscribe from this newsletter click the link below Then click My Account and choose which newsletters you wish to subscribe to or unsubscribe from En Insert Coupon Template Sender Name Milestones Team Sender E mail infom epages de Sending ate DO M setos Not yet Sent Test E mail p domin epages de hel Coupon Campaign New payment method a Send Now 6 Figure 100 Integrating coupon information into the newsletter You have two options If you would like send to the coupon code place the Coupon Code placeholder in the newsletter text When the newsletter is sent a separate coupon code is generated and entered for each customer The other option is to use a coupon template Here you add not only the code but also additional information about the coupon campaign This information includes the name and description of the coupon campaign the price reduction the coupon is providing and the coupon code itself Save your entries by clicking Save Pangora Pangora is a product search engine for shopping on the Internet Examples of shopping areas are http shopping t online de http www shopping24 de http shopping rtl de or http shopping lycos de The prerequisite is that you register with Pangora For this you can use the corresponding function on www pangora de or the link Register with Pangora The Pangora export function lets you generate a prod
230. t Card Confirmation Shopping Basket Jackets 1 Leatherma 72 95 Please confirm your entries You can correct these on their respective pages by clicking the order Total Amount 72 95 steps listed above If all entries are correct click Finalize Order Backpacks i RT RS os Show Basket Show Addresses Shoes Tent Ser Credit Card Equipment Credit Card sent Shop Administrator Product Search Card Number Sy TODE Sign out Issue Date g g Er i ee ties 245 y Currency Selection Advanced Search Expiration Date ell Euro Special Offers a Ca mn ar 3 US Dollar klentification Code Credit Card Identification Code Black Bear Gemini 79 95 a Required Fields Security Notice The data entered here about your credit card is only used for payment and is then ot a REN deleted from the system This data is not given to third parties Meindl Air Rewolution 2 0 169 95 Mag Lite Mini Figure 23 Entering credit card information by the customer In order to visually tell your customers which credit cards you accept in your shop in the bottom section of the page in Figure 22 select the credit card logos to be displayed Click Credit Card Logos and select the check boxes for the corresponding cards Save your entries by clicking Save The prerequisite for display in the shop is the positioning of the associated navigation element Logos for accepted credit cards Credit Card Manual
231. t Categories A B C Category Category Product Product Sort Order Position Categories ho 40407 10 Categories t 0401107001 20 Categories eg _ 1000111010 30 Categories Jackets ho 40407 10 Categores Jackets be 40402 20 Categories Jackets be 40401 30 Categories Shoes md 49412090 10 Categories Shoes md 49417110 20 Categories Rucksacks de 3201212002 10 Categories Rucksacks de 3203104010 20 Categories Rucksacks vs 3202112018 30 Categories Rucksacks js_ 3200705005 40 Categories Rucksacks de 3206199010 50 5 Categories Tents ho 11172105070 10 Categones Tents Indmiduallents wb 1003111010 10 Categories Tents IndividualTents nf 1005104010 20 6 Categories Tents FamilyTents eg 1000171010 10 9 Categories Tents FamilyTents ho 11172705070 20 Categornes Equipment hm 0100401001 10 Categones Equipment t 0401107001 20 Categones Equipment cg 0100504001 30 Categones Equipment cg 0101004270 40 t t Categories Equipmen eg 0101104470 50 Categories Equipmen er_ 7142303001 60 Categones Equipment Cleaner ht_ 06077199030 Categones Equipment Cleane ht_0501099030 20 o Pages SpecialOffers s 3202112016 if Pages SpecialOffers md 49417110 20 Pages SpecialOffers m 07100401001 30 Figure 72 Category import export file All promotional products are assigned to the category Pages PromotionalProducts If you would like to import products into this special category you need to use this name as the categor
232. t Milestones ear BillingAddress Salutation BillingAddress LastName lt P gt in every tour you need the right backpack We are excited to offer special backpacks for low prices lt BR gt Please come in our store in BAe neha City or visit our online shop P gt lt P gt Your Milestones team lt P gt lt HR gt lt Product Snippet Deuter Hydro 2 0 gt lt div class ProductDetails gt lt hi gt Deuter Hydro 2 0 lt hi gt lt div class Separator gt lt div gt lt div class ImageArea gt Sender Name Milestones Team Sender E mail info epages de Sending Date _ M Sent Date Not yet Sent Test E mail p domin epages de 3 Coupon Campaign Select Entry Send Now 1 my Figure 94 Text using personal data Now the results are as follows Page 172 Merchant User Guide Newsletter Campaigns Marketing Von ePages Info Gesendet Mi 25 05 2005 15 14 An m mustermann Cc Betreff Travel literature in Milestones shop Milestones informs Dear Herr Mustermann in every tour you need the right backpack We are excited to offer special backpacks for low prices Please come in our store in Neustadt or visit our online shop Your Milestones team Deuter Hydro 2 0 New for 2004 A small drinking system pack with back cooling Because the backpack stands out from your back air can circulate freely and cool you to comfort A shoulder padding system and belt keep the weight on your hips where it belongs
233. t can still be edited The offer has been created as a Buy It Now offer has been confirmed and will be placed in eBay at the set time It can still be edited The offer has been placed in eBay as a Buy it Now offer and the offer is running It can no longer be edited 8 The offer is finalized and the product has been sold for a fixed price uk Tne offer is finalized and the product has not been sold for a fixed price Merchant User Guide Page 193 Marketing eBay In the B dcolumn you see the current bid for the product and how many bidders have bid on the item If you have more than one product to offer for sale you will see the number of products offered that have been bid on in round brackets Batch Processing Duplicate Use Duplicate to create identical copies of selected offers with identical properties and parameters Note When you duplicate running and finished offers the new offer is created in the start status ee e e e Creating Repeating Offers You can schedule a repeating item This means that offers with the same details can be repeated periodically Note A prerequisite for creating recurring items is that the initial offer exists as a planned offer with a set start time See also Offer Creation Details on page 197 Select Schedule a Repeat tem from the drop down menu and click Execute You can now set the repetition intervals Enter the interval between offers and ho
234. t with valid authentication you do not have to request the token for a new account through eBay but can instead use the token from the other account Note The token can only be exchanged between live systems Templates eBay gives you the option of presenting your products using your own design and layout This is done in your shop administration area by creating your own templates and putting sale items onto eBay using these templates If you would like to create a new template enter a name for the template Save your entries by clicking Save To edit details for the new or another existing template click the name See 7emplates Details below Batch processing actions are available to manage templates For the basics see Batch Processes in Tables on page 23 Templates Details Page 74 Merchant User Guide eBay Settings Settings Templates Default General Name Default Sale Content Placeholder Li Figure 43 Page designing an eBay sale template You can change the name of the template here if necessary The content of the template itself is managed in the text field Sale Content In this field you can enter HTML formatting tags or use the WYSIWYG editor For more information about formatting see Using HTML Commands in EntryFields on page 26 and WYS WYG Editor on page 26 Note Due to security reasons eBay restricts the use of active page contents such as JavaScript Flash etc If you use such elem
235. ted Start T End C t Bid Platform eBay ID j urrent Bi Ey 9 penter tatty Bear aaam TREO O pameran2e E er ausm eoa EI campingaz O70 vave ya Jeem S peuter angare an om O rrotascamanm Mann mm 0000 F Campingaz CV470 Valve 2 11 52 A 6 2 05 11 52 AM 0 00 0 OEE O savanna vane emo Br Add Products from Object Tray Number 10 Select Entry x Figure 106 Overview of current eBay offers The Offercolumn contains the name of the offer The symbol shows the status If you click the name you open the offer details page This page is described in the following section The individual symbols have the following meanings Table 88 Symbols for eBay offers ai The offer is created but not yet tested and not yet entered in eBay It can still be edited i offer is created and tested but not yet entered in eBay It can still be edited m The offer has been created has been confirmed and will be placed in eBay at the set time It can still be edited 2 The offer has been placed in eBay and the offer is running It can no longer be edited The sale is finalized The product has been sold The offer has finalized The product has not been sold er The offer has been created as a Buy It Now offer but has not yet been confirmed or placed in eBay It can still be edited The offer has been created as a Buy It Now offer and has been confirmed but has not yet been placed in eBay I
236. ter If there are only a few variations the first layout is best Layout 3 is best for just a few variations with different images to be displayed Price Lists You can use price lists to set time limits on the prices for your products as well as set bulk pricing and discounts You can also define which customers or customer groups to offer special prices to However in order to create product price structures price lists must first be defined To do this make a selection from the Price Lists context menu Merchant User Guide Page 99 Products Orders Customers Products Categories a Design 7 Marketing X Settings N Milestones Price Lists Shop Administrator Sign out Name Valid from RegularCustomer_EUR For regular customers 10 1 04 12 00 AM Price Lists Valid until 10 1 05 12 00 AM Products at care Q1_Euro 1 1 05 12 01 AM New Product 1 31 06 11 59 PM New Product Bundle H Q2_Euro Q2_Euro 4 1 05 12 01 AM 6 30 05 11 59 PM RegularCustomer_USD For regular customers 10 1 04 12 00 AM 10 1 05 12 00 AM Price Lists Import and Export select entry SJ Execute fei Tray Basic 3 3 Favorites Berghaus Paclite Ja u Campingaz Twister 2 eBay Offers Ss Y History Copyright 2005 ePages Software GmbH Figure 62 Price lists The individual symbols have the following mea
237. terials it is always the same materials Goretex Sympatex and leather Therefore you need to create a Material attribute for each product of the type Shoe and enter the material the shoe is made out of Create a product type called Shoe for more on this see ProductTypes on page 95 with for simplicity s sake a single attribute called Materialoftype Text with value selection Now enter the values for the drop down menu In the first entry field enter the ID for the first material Goretex In the second entry field enter a name for the material that should be displayed in the shop When using the type anguage dependent text with value selection you would at this point enter a display name for every active language since the name displayed is dependent on the language Save your entries by clicking Save After this collect the same information for the other materials Sympatex and leather See Figure 14 Merchant User Guide Page 29 Administration Page Repeating Functionality Product types Shoe Material Value Selection Value Sort Order a fe Be ne Si Figure 14 Sample text with value selection default value entries complete What is the result of all this prepatory work Create a new product called Hiking Shoe For more information about creating new products see chapter Product Details on page 77 Create a product number and click Attributes Select a product type Shoe You can then select the mat
238. th WorldPay After registration is complete you will receive an installation ID Enter this installation ID in the nstallation D field on the page in Figure 24 2 To your WorldPay administration This link takes you to your WorldPay administration area where you can process your WorldPay data and orders You need to set a few parameters in the WorldPay administration so that the data exchange between the WorldPay system and your shop occurs correctly To do this open the Configuration Options in your WorldPay administration See Figure 25 In the Callback URL field enter the Internet address that is displayed in Figure 24 into the field with the same name Merchant User Guide Page 51 Settings Shipping and Payment Store builder used Other please specify below Use default store builder if other please specify pages5 Use default Callback URL http whitelinux epages de epage Use default Callback enabled Use default FuturePay callback Enabled Requires standard Callback enabled Use default Use callback response Use default Callback suspended Use default Callback failure count Callback Failure Alert email address Use default Attach callback data to failure email Use default FuturePay daily reports Use default Info servlet password Use default Callback password ma o lt Use default MDS secret for transactions Confirm Use default L SAVE CHANGES 2005 WorldPay Ltd WorldPay Ltd World
239. th a star this means that this product is also listed in other packing slips belonging to this order The individual fields have the following meanings Table 69 Fields for a packing slip Field Name Meaning Field Type Example Print View The print view is seen in a separate Link browser window Packing Slip Number This number is suggested by the Entry field system and consists ofthe order alphanumeric number and a running number for packing slips Page 150 Merchant User Guide Orders Documents Orders Field Name Meaning Field Type Example Packing Slip Date The creation date is automatically set Date field 19 04 05 If you need to make manual changes enter the desired date in the required format Click to insert the current date Quantity Adapt the order quantity to the delivery Entry field numeric 2 quantity Save your entries by clicking Save Note Always click Save after you enter the packing slip number and date Otherwise the current data will not be applied to the print view Note If you have included a note for the shipping method it is displayed with the sender data Note When printing via the browser and depending on the browser settings overlapping headers and footers such as the base number Internet address date may also be printed You can change these settings For Internet Explorer click le Page Setup in the navigation bar This has a Header and Footer section
240. the shopping basket when an identical product is added The following options are possible Table 29 Options for adding a duplicate product Comment Increases the number in the The number of a product already in the shopping basket increases shopping basket accordingly Merchant User Guide Page 67 Settings Shopping Basket and Orders Replaces the product in the When this option is selected the previous entry for a particular product in basket the basket is completely overwritten by the new entry of the same product For example if you have five of the same product on order in the basket and you select this same product again in the shop the order for this product in the basket will be reduced again to 1 Does not change the The entry in the shopping basket remains unchanged number in the shopping basket Create a news line item Creates a new line item Minimum Order Value You can set a minimum order amount for your shop This means that every customer must have enough products in their shopping basket to meet this total amount in order to initiate an order Use the drop down menu Price for the Minimum Order Value refers to to define how the minimum order amount is calculated whether the minimum order amount is calculated from the total of the product prices or whether for example the shipping and payment costs will also be included in the calculation Allow Tax Area Selection You can give your customers th
241. the tab headings Page 198 Merchant User Guide eBay Marketing Payment Parallel to the shipping methods eBay offers a specific set of payment methods that you can choose from on each country page You may select as many as you like but you must select at least one method To assign a payment method to your offer select it from the drop down menu at the end of the table Save your entries by clicking Save For more information see the Caution section in 7itleon page 195 Note If your preferred payment method is not listed select the entry See Article Description and refer there to your desired payment method Note The shipping methods listed here are only buyer information They should correspond to those you offer in your shop The methods that are valid for the customer are shown in the order finalization process in the shop Go from page to page by clicking Next or Previous or click the tab headings Verification The last step ofthe eBay assistant is verification of all properties This is done to make sure the offer is correctly created in eBay Click the Verify button or Activate Scheduling to test your settings If all the information is correct the fees forthe offer are displayed If one of your settings does not correspond to eBay requirements an error message is displayed After a successful verification you can either immediately place the offer in eBay or let the offers with a scheduled start time
242. til you accept the changes with Apply or cancel all changes with Cancel After the update you will receive a message that the data have not been permanently saved pply Saves of all changes Button fF Cancel Changes are deleted The order retains Button the data that was saved last Caution You must update the page before you apply the changes Note It is also a good idea to notify the customers about changes made to their orders To do this use for example the Send Order Confirmation Mail link See Orders Genera on page 145 Orders Documents For each order you can generate various documents such as invoices packing slips and credit notes The link is only active if you are not in Ed t Mode for an order All the documents that you have created for the associated order are listed n the table on this page You can access the details for any of these documents via the document type Since you can create more than one document of a type the number in the document column next to the number of the order shows the consecutive number of the type As soon as you finalize a document the date of finalization is displayed in the last table column The symbol in front of the name also shows this document status Table 68 Symbols for order documents Document is active and can be processed Document is finalized and can no longer be edited If you would like to generate a new document select the t
243. tion of 1024 x 768px The pages are border 800px displayed in the browser at a width of 800 pixels absolute page width does not change according to the width of the browser window Optimized for 1024 x 768px with Layout optimized for a resolution of 1024 x 768px The pages are border 910px displayed in the browser at a width of 910 pixels absolute page width does not change according to the width of the browser window Optimized for 1024 x 768px with Layout optimized for a resolution of 1024 x 768px The pages are border 950px displayed in the browser at a width of 950 pixels absolute page width does not change according to the width of the browser window Page Alignment The page can be aligned to the left or centered in the browser window Select the corresponding value from the drop down menu Top Padding Set whether your page will be displayed directly on the top edge of the browser window or if padding should be inserted Select the distance from the drop down menu Along with the position you can also set a background color and a background image for the entire shop Background Color Select a background color that best complements your shop There are two ways of adding color If you know the color code enter it in the form RRGGBB RR red percentage GG green percentage BB blue percentage The coding of colors in HTML will not be discussed here Please consult the corresponding technical literature Or f
244. tton mail message is sent when this event is triggered Sender Address Special sender for the respective event Entry field info epages de This entry overwrites the default senderjalphanumeric in the general e mail settings CC Address Recipient of a copy of the e mail this Entry field system epages de address is displayed with the other alphanumeric recipients BCC Address Recipient of a copy of the e mail this Entry field admin epages de ee Tres is not displayed with the other lalphanumeric recipients blind copy alphanumeric Text Notification text that is displayed as Text alphanumeric You have language dependent text successfully For more information about formatting registered see Using HTML Command s in Entry Fields on page 26 and WYS WYG Editor on page 26 Save your entries by clicking Save The fields in e mail messages are used mainly as follows Page 38 Merchant User Guide E mail Settings Settings From sender address gt To lt customer data from database Cc lt cc address gt subject lt subject gt lt header gt Data from database related to the event Order data Registration data Delivery data BIC This data will be created automatically lt signature Figure 16 Using details in the e mail message Special Case E mail messages for the merchant There are also event e mail messages that the system sends only to the merchants Warning for stock lev
245. types Tent Weight General ID TentWeight Language Dependent Text Visible Yes No Support HTML Formatting O Yes No Name Deutsch Weight English Bubble Help Text Das Gewicht des Zeltes Reisegevicht Deutsch Tent weight English Figure 59 Product type attributes details The individual fields have the following meanings Table 37 Fields for attributes FieldName Name Meaning gt Field Type Example Entry Entry field TentWeight es T umeric Visible 0000 Po JOption button button Supports HTML Text attribute setting see Attribute Option button formatting Types on page 28 Use this to determine whether the texts that are later entered in the field should be able to be formatted with HTML Name Name used to display the attribute Entry field Weight This is language dependent alphanumeric Bubble Help Text Short explanation of the field contents Entry field Tent weight travel for the user This is language alphanumeric weight dependent Note If you have created an attribute of the type 7ext with value selection or Language dependent text with value selection you need to edit the possible values in addition to the general details This is described in detail in the chapter Using Text with Value Selection on page 29 Attribute Details Value Selection For the attributes 7ext with value selection and Language dependent text with value selection there is an additional tab
246. u have access to the product search on every page in the Products area It is always visible in the upper area of the corresponding page You can choose between the simple standard search and the advanced product search The following buttons are important for searches al Switch between stock and text search Start the search according to the entries in the search fields You can also start the search with Enter S a ba Reset the search The search mask is emptied and all the entries are deleted from the search fields Merchant User Guide Page 103 Products Product Searches Switch between simple and advanced search Note When you use multiple search fields remember that the search fields are AND searched by default that is a data set must fulfill allthe criteria that have been defined in the search fields and not just one ofthem Note The product search also applies to attributes and products set to Not Visible Both master products as well as variation products are covered by the search See Product Details Variations on page 84 Searching Text The text in the Product Numbersearch field is used to search within the product number of the individual articles for matches Note Searching by product number is quicker than searching via the 7ext Search field because in this case only one field per data set is evaluated Searching with the 7ext Search field includes the following product parameters
247. uage dependent For more Sympatex Sympate selection possible values details see Languages on page 36 and X Using Text with Value Selection on page 29 Leder Leather Page 28 Merchant User Guide Repeating Functionality Administration Page Type Meaning lUse Example Decimal number Floating point 15 23 decimal numbers Yes No Logical variable Option button At this point the user makes Option button a Yes or No decision Visibility Money A fixed point Entry field for prices number with a specific number of decimal places for Saving money entries Date fields for days 12 06 2004 from 01 01 0001 up to 12 31 9999 Time field for the 11 11 hours in the range of 00 00 00 to 23 23 59 Date and Time Combination of date Entry fields for exact times The entry format 12 6 2004T11 11 and time is defined by the current country setting For Germany the format is DD MM YYYYThh mm ss File File name You can use this field to assign afiletoa Productinfo pdf product Language File name Use this attribute to make a separate file Productinfo_en pdf dependent file available for each language Productinfo_en pdf Using Text with Value Selection As described in Table 6 7ext with value selection and Language dependent text with value selection are variable types for setting up drop down menus The following example demonstrates this Let us assume you Sell shoes in your shop Although these shoes are made of various ma
248. uct list in Pangora format and save it on the server as an XML file This file is then read by Pangora and processed accordingly Without registration export can be started but Pangora will not process the data Merchant User Guide Page 181 Marketing Pangora You will first see the page with the active country settings forwhich an export can be run You can export products for the countries listed in the table The generally available countries can be selected from the drop down menu in the last row ofthe table Pangora currently offers an export for the following countries Germany United Kingdom Italy France Austria These countries are stored in the program The prerequisite for activating one ofthese countries is that the corresponding regional settings language and currency must be present See Country Settings on page 36 Note Even after being deleted from the table the country entry is still available in the drop down menu The country is only completely removed from the drop down menu when you delete the corresponding regional settings Country Settings on page 36 Pangora Export General Properties Pangora United Kingdom eA General Products Register with Pangora MerchantI gt D 132456 ID en_GB Language English Currency Automatically Add to Basket 1 Yes No Image List View Image Promotional Text Description Description Long Description Figure 101 General settings for a P
249. ucts Add images and descriptions to your products for display in the storefront Use product types and variations to organize your inventory History 3 Organize your products into catalog categories Create extra content for your shop such as nevs and events Categories he First Steps and Help Experience which steps are important for the quick start In addition you can always find special information with this symbol Administration Page Design Define your shop layout by choosing from an assortment of templates Refine the shop design by adding your ovm images adjusting shop colors and adding navigational elements Use the Internet to offer your products and keep track of campaign success rates through statistics Inform your customers with nevsletters Make products visible in portals such as Kelkoo and Pangora Settings Align the system to your business Design the order process from registration to shipping and payment Use multiple languages and currencies to sell internationally Shop Wizard Use the shop wizard to create your shop In just a few steps your shop design is ready to go g Note The shop offers you new tool to optimize the display rate of pages in the shop Change defaults to match your requirements Optimizatio i ion Settings Copyright 2005 ePages Software GmbH Figure 5 Administration page after sign in The page is divided into the following three functional areas
250. unsubscribed Think about this before deleting a customer from the addressee list Importing Addressees You can use this function to load subscriber lists prepared elsewhere The data must exist in a simple text file where individual values are separated by semicolons See Figure 97 for an example of this kind of file Merchant User Guide Page 175 Marketing Coupons EP addressees csv Editor Datei Bearbeiten Format Ansicht email name i b meier epages de Martin Meier 1 lehmann epages de Lars Lehmann Figure 97 Addressees import file The title row shows the sequence of the data Start the import in the mport Addressees section Enter the name of the file with the path information in the mport File field on the page or use the Browse function to find the file and enter its name in the field To begin the import click Import Coupons A coupon campaign contains all the necessary settings requirements and codes for offering coupons Note Coupon campaigns can always only be created for one currency For the same action in another currency you need to also create a Separate campaign The Redeemed column is a good indicator of the success of your marketing tactics since you can see here how well the coupon campaign was accepted Click the ID to open the details of the coupon campaign You can create a new campaign in the table To do this enter the ID and name of the new coupon campaign Define fo
251. untry Save your entries by clicking Save Note The regional settings listed in the drop down menu are part of the installation If you need additional settings contact your provider Languages In order to switch languages activate the drop down menu and select the language you want Save your entries by clicking Save Caution You must make sure you create and manage all the text for the product data and its associated contents in the relevant languages As soon as you have activated an additional language check all the objects products customers categories and so on for language dependent fields and enter the translations If the text data does not exist in the corresponding languages it cannot be displayed Note Note that for language dependent fields a translation can no longer be displayed if you delete the corresponding language Note The languages listed are part of the installation If you need additional languages contact your provider Currencies When the shop page is opened the prices are displayed in the currency that is associated with the regional settings This is the currency that is marked as default The customers can select the currency they want to use for their orders by using the currency drop down menu This remains active until a different language is explicitly selected or the session ends In addition the currency can no longer be changed once a product has been placed in the shopping baske
252. ur administrator sign in is used for this shop view When you sign out of the shop you are also automatically signed out of your administration If you would like to use the shop as a non registered customer or with a different registration first close the browser and then re open the browser with the shop in a new window Preview Some actions in the working area directly effect the view in the shop for example product image updates price changes or new language activation and so on For each of these actions you can use the context menu to make immediate changes in the corresponding area in the shop To do this click the View in Shop link See Figure 7 and Figure 8 Merchant User Guide Page 21 Administration Page Repeating Functionality Orders Customers T Products Categ Milestones h Milestones We re equipped to achieve your godis Shop Administrator Home Page Contact information Contact gt Terms and Conditions gt Customer Information Your shopping Categories Categories Shopping Bas Jackets AN Categories Your shopping Shoes Backpacks Contact Information My Account Terms and Conditions _ ere a hesuis por i v Sign out Customer Information Equipment Shop Adminis Home Page Name AY List Price AY Currency Sele m x Product Search Tray k Jack Wolfskin Blizzard Jacket 215 95 Euro ee US Dollar Fleece Jacket from Windstopper k Favorites ER nearen This product i
253. usted SIO DS nn unseren 190 CLEACK EN a anrinusnanrsn 190 Product Recommendations cececececececececscscecececscecececs 192 EB 192 Oele I E EE EAE EEE NE E A EE I E 193 Batch Processing san een 194 Duplicate ea ee see Anke 194 Creating Repeating Offersa nn ae 194 NOV ee ne esse 194 Uplodd to e Bay stisadteaise cas teat ovess coerenwnasinedes E ences 194 Delete nase Tone 195 Update All Offers nenne ine 195 Create NEw Offer aus ee rn 195 Offer Settings eBay ASSiStant ccccscescescescescescescescesceseeseeseess 195 Tessiner hessen 195 COLO SOI arena een 196 Detal ann ee ee see 197 Eaa a 1 h EARE EAEI PE A vacua mene E uum is uuu T E 197 SID PN ce ee A E Bet 198 PAVNENL Seesen 199 Verillcalon anne ee 199 Default Values aa ei sites een 199 Ordeinio aaa a ON 199 Performing Searches for eBay Offers ccccscsccscecsccecsceceeees 200 Simple Sedie inrer NS 201 Advanced Seaten scutosa EOE 201 1 1 GOSSA aene E ETO 202 12 MING CX ernennen 2 OD Page 8 Merchant User Guide General Information Introduction 1 Introduction General Information This software is amodern and future proof e business platform for mid sized businesses Simple administration and a high range of functionality provide the foundation for efficient and successful online business With it you can serve the complete bandwidth of clients from a simple Web shop to a complex corporate e commerce solution The standard
254. ve Customers are initially assigned to certain customer groups both when they register and when they order without registering You decide which groups they are assigned to by using the Default option button in the table Only merchants can change and update a customer s customer group This is done in the customer administration area See Customer Details General Address on page 107 ff Registration In order to customize offers prices and services for your customers you need your customers personal information You need to ask your customers for the information necessary to perform these actions The simplest way to get this information is to set up a form that the customer fills out when registering in your shop There are two types of customer attributes the system attributes and the attributes you define yourself The system attributes are created by default you can use them but you cannot change them If you would like to request addition information from your customers you can define special attributes See Customer Attributes on page 66 Page 64 Merchant User Guide Customer Settings Settings Inthe New Registration area set which attributes will be displayed and requested on the registration form Use the check boxes in the Visible column to select which attributes should be visible or not This determines whether a particular attribute will be displayed on the registration form and can be completed by the customer
255. ve Help a uuus usue anne 20 ODENING Shop VIEWS merecieron can E EA 20 SOD HomePage ass anal 20 PIEVIEWE esaret tale lesen 21 Default Settings ss 22 VISIDI IV seen rsshseihessseg 23 Batch Processes in TaDles uu u ein 23 SOMIMES in TaBlessas seinsen A EA 24 Sorting Using Column HeadiNgS cccececscscscecccececcccccccccccscccscecees 24 Sortvia Sorne Kevin lin 25 Navigation History seuunsanekazn 25 Using HTML Commands in Entry Fields cececcscecsccscsceceeees 26 WYSIWYG E dO Weser euren 26 AttriDUte TYDE S coro ae EN EA 28 Using Text with Value Selection ccccccccscscsccccccscccscccsceceees 29 IM DORE and EXD O essen 30 EXDOT Learn 30 IMPOR asien ea teordaiancedesonseeies 31 4s SEHNE Sanieren 33 SHOD STAS ne see erteilen eier 33 General een anne 33 OPUMIZAL ON ernennen 33 Utitizat On ass 34 SNOD AdUTESS 0 1 132000 35 USE Mandement ans 35 Creating a NOW USED susanne 35 User Details General siorr N 35 Country Setting S cesna E 36 Regional Settings E E AR 36 WANS Wale OSs een es 36 CUO CIOS re casera tothe ee Ne 36 Special GaSe SWISS Francesca ns 37 Email Settings en a u 37 E mail Settings General uud 37 E mail Settings Even ia 37 Merchant User Guide Table of Contents Page3 Table of Contents Event E mall Detallszun nase 38 Special Case E mail messages for the merchant csccsccscsscsccscsscsceees 39 Special Case Contact e mail for the CUStOMET
256. very Period 5 Day s Vi Advanced Search 339 95 Piece EE E z Add to Basket ri s makeisia Order Unit Special Offers Add to Shopping List Black Bear Gemini Recommend Product u 29 95 ae Product Comparison Minimum Order Piece i N Quantity westonts Further Product Information 2 7 Interval 2 Piece 4 Weight 4 89 kg Meind Air Revolution 2 0 ES es ee oneal Outer material RipStop Polyester PU Amount in Product E Mag Lite Mini Inner material Polyester 16 95 Products General Categories Category Categories Pages Administration Home Shipping Methods Shop Status General Shop Wizard gt Categories Products Shop Administrator Do you have any questions Call our toll free number at 0 800 123 456 Be Ra Ba a Be has ee Delete Copyright 2005 Figure 8 Shop view opened for a product Default Settings Default settings in this context are preset settings If you make a number of values available for specific parameters for example currencies language shipping method and so on there is always one value that is selected or active This is the default value The user can choose to use this value or to select another value It is best to set the value of the default setting to one that corresponds to what your customers use most Page 22 Merchant User Guide Repeating Functionality Administration Page Simply click the option button forthe
257. w Bezahlvarianten Anmeldung Bezahlen Quittung Willkommen bei T Pay Vielen Dank dass Sie sich f r T Pay entschieden haben Bitte w hlen Sie nun aus wie Sie bezahlen m chten amp Per Telekom Rechnung Einfach und komfortabel Bezahlen Sie mit Ihrer n chsten Telekom Rechnung Per MicroNoney Anonym und kinderleicht Bezahlen Sie mit MicroMoney der Guthabenkarte von T Pay Per Lastschrift Lastschrift Einfach und bequem Per Kreditkarte Einfach und bequem Bezahlen Sie mit Ihrer Kreditkarte Abbrechen Datenschutz und Sicherheitshinweise Informstionen zu T Psy Abbildung 28 Auswahl der Bezahlvariante bei T Pay 4 Auswahl der Kreditkarten Wenn Sie Kreditkarten Uber T Pay akzeptieren k nnen Sie die Symbole dieser Karten im Shop anzeigen Markieren Sie die Kontrollk stchen der betreffenden Kreditkarten Sichern Sie alle Eingaben mit Speichern Achtung Sollten Sie im Punkt 2 falsche Daten eingetragen haben wird bei der Transaktion ein E Mail Ereignis ausgel st Dadurch wird Ihnen eine E Mail mit der Fehlerangabe gesandt Daf r m ssen Sie in den E Mail Einstellungen f r das E Mail Ereignis 7 Pay Fehlerhafte Einstellungen eine entsprechende Empf ngeradresse eintragen Zu E Mail Ereignissen lesen Sie Z mail Settings Seite 37 Dependencies Here you can define which payment method applies to which shipping method that is which payment method the customer can select when he choos
258. w gepr ft mportieren Die XML Datei wird komplett gepr ft und importiert Page 102 Merchant User Guide Product Searches Steuergebiet Auswahl des Steuergebietes ist Voraussetzung f r die Zuordnung der richtigen Steuerklasse Kataloge ignorieren Kataloge werden nicht importiert Kontrollk stchen Products sei BEE pea sichtbar a E sichtbar Sichern Sie alle Eingaben mit Speichern Im Ergebnis von Pr fen und mportieren werden Fehler oder Warnungen angezeigt Warnungen k nnen ignoriert werden wenn diese als bedeutungslos erachtet werden Bei Fehlern wird der Import des betreffenden Datensatzes abgebrochen Folgende allgemeine Hinweise sind noch zu beachten Merkmalgruppensystem und Klassifikationssysteme werden ignoriert Buyer und Supplierangaben werden ignoriert Userdefined Extensions werden ignoriert Product Searches Products are the most important elements of your shop type Therefore the access to individual products or product groups must be uncomplicated and convenient Not only is catalog management important for this you also need an easy to use search mask with extensive filter options Product Search in the Administration Area For you as a merchant it is important to be able to access not only specific products but also to search for whole groups with the same properties for example to check whether a product has fallen below a minimum stock level or for all products of a certain type Yo
259. w often the offers should be created Offer Ay Platform eBay ID Y7 Created Start AF End 4 Current Bid SE Deuter Teddy Bear E eBay_Test 5 27 05 11 58 AM 80 00 0 Figure 107 Setting repetition intervals After entering all the necessary values start the action by clicking Create Verify The current settings are tested for correctness and whether the offer can be put into eBay without any errors Note You can only test new offers This means that offers that are not yet running in eBay or that are already finalized Upload to eBay Use this action to immediately enter the offers into eBay For this it does not matter whether a manual ora planned start time has been defined Page 194 Merchant User Guide eBay Marketing Note An offer must be verified before it can be sent to eBay Offers that have not yet been verified cannot be entered into eBay Delete To remove offers from the table use the batch processing action Delete Note Offers that are running in eBay or are finished are only removed from the table and not deleted in the eBay system Update All Offers Use this function to query the current status of all the offers in the table at eBay Create New Offer To create a new offer on eBay you must select at least one product and place it in the tray For general information about working with the tray see rayon page 19 When creating new offers default values are used See also on page 199 Def
260. will be used as the default value until the user makes a different selection Making a 1 1 copy with the exception of the ID This is helpful for example when creating products from a template product if one exists from which a majority of the attributes can be transferred These are the fields in forms where the user can enter information Web pages that are repeatedly opened and used This page is saved as a link in a special folder and can be opened with a single click Page202 eBay FTP HTML Link Localization Merchants Name Navigation Bar Navigation History Option button PangV Path file path Pixel Provider Reference Unit Merchant User Guide Glossary File Transfer Protocol FTP is a protocol for transmitting data over networks This is used to transfer files between different computers regardless ofthe operating system and location Hyper Text Markup Language source code for Web pages that determines how the content is displayed Individual HTML formatting instructions are called HTML tags This is a unique piece of identification for a data element product customer attribute and so on This ID is used in the database and is not identical to the name displayed on the Web pages Furthermore IDs serve to uniquely classify data when exporting and importing and to manage objects in multiple languages A link to another Internet page or to a document Preparation of the data
261. y Details Products To assign additional products to a category you must add them from the tray To do this click the link Add products from the tray at the end of the table For more information on working with the tray see rayon page 19 If you want to remove product assignments select the check box at the beginning of the row for the corresponding product and click Unassign The sequence of the products in the table determines the display sequence in the shop To change this sequence you must change the sorting key in the last column For more details see Sort via Sorting Key on page 25 If you wish to edit product details click the number of the product For more on this see Product Details on page Category Details Layout For categories you have a selection of layout variations The layout variations available in the table should help you design easy to view product arrangements and category pages In general you can define whether the pages should be displayed above or below the product list In addition you can define whether the pages should be displayed in one or more columns Note If you arrange the pages in more than one column these pages are displayed first from the left to the right and so on downwards This means that the first element in the multi column arrangement is on the top left the second to the right in the same row and so on When all the columns are filled the following elements are listed in t
262. y name Caution n order to perform a category product assignment import the products used and a corresponding catalog structure must be available If you make this available per import you need to first perform the product import and the category import and then after this the category product assignment import BMECat Import Zum BMECat Import lesen Sie im Kapitel Produkte den Abschnitt BME Cat Import Seite 102 Merchant User Guide Page 127 Styles Design 8 Design The Design option has in depth functions to help you adapt the layout and design of your shop to your needs Styles A style contains all the information for the presentation of your shop You can work with different styles Inthe table you see preview image for each style the name and the status ofthe visible function The image shows the layout ofthe shop based on the respective style If you make changes to the style these changes are not visible in the preview image in the table As soon as a style is edited and the changes have been saved the change is indicated by a symbol paintbrush on the preview image In addition the date of the last change to the respective style is entered in the table The style when set to visible determines the appearance of the shop for your customers You can edit any other style without this having any effect on how the shop is presented to your customer This allows you to prepare other styles and test them
263. y the horizontal areas are preferable here Currency Selection Lists all active currencies for the shop with the switch Vertical areas currency function Symbols for Currency Currency selection via logos Vertical and Selection horizontal areas Logos for Accepted Credit Display of the logos for the credit cards you accept and Vertical areas Cards Credit Card manually process manual See also Payment Method with Credit Card Manual on page 48 Logos for Accepted Credit Display of the symbols for the payment option via Vertical areas Cards WorldPay WorldPay and the credit cards accepted for this See also Payment Method with WorldPay on page 50 Logos for Accepted Credit Display of the logos for the credit cards you accept via Vertical areas Cards T Pay T Pay For more on this see Payment Method via T Pay on page 54 Informational Text Displays a short text with general information contact Vertical areas telephone number and so on Copyright Notice Displays the copyright notice Vertical and horizontal areas Link to Contact Form Vertical and horizontal areas Trusted Shops Seal of For more on this see rusted Shops on page 190 Vertical areas Approval Trusted Shops seal of Displays the Trusted Shops seal of approval with a text Vertical areas approval with text referring to the money back guarantee For more on this see rusted Shops on page 190 Note The navigation elements can only be placed in the
264. your own customer When you do this you can check whether your settings or changes for your logo design products and so on have been correctly applied and are displayed as planned It is also important to check whether e mail messages such as registration confirmations or order confirmations are being sent Sign yourself in as a customer and provide a valid e mail address to which messages can be Sent Note If e mail messages are not being sent properly although you entered all the addresses correctly have your provider check the system settings If the tests run to your satisfaction delete all the sample data products customers etc and make the Internet address of your shop available to your clientele We wish you a successful Internet venture Merchant User Guide Page 15 3 Administration Page The administration page appears immediately after you sign in e 4 Products 3 Categories E Design Marketing Orders Welcome to Shop Administratic re Milest N Milestones The following modules offer access to shop features Shop Administrator gt Sign out mj Context Menu Orders Manage your customer orders here You can create invoices and packing slips and change the order status Setup Assistant be Tray Customers The customer database stores all address and login data The search function and customer groups support you in managing your customer base OD ye x Favorites Prod
265. ype from the drop down menu beneath the table Save your entries by clicking Save Take note of the following information when working with order documents Finalized documents cannot be selected and therefore can also not be deleted You can change the quantities of the individual order items in the documents These changes do not affect the order that is the changed quantities are not applied to the order Merchant User Guide Page 149 Orders Orders Documents Changes in to the order only affect documents that are created after the changes have been made Documents that were created before the changes remain unchanged Changes made to quantities in the documents do not affect inventory levels Details in individual documents are edited depending on the type Packing Slip Orders 1011 2 5 24 05 Documents Packing Slip 1011 2 Packing Slip Helmut Mustermann Packing Slip 1011 2 Customer No 1001 Number Tulpenweg 2 Use for all payments and queries 01224 Neustadt Th ringen Packing Slip Date 5 24 05 Order Date 5 24 05 Deutschland Quantity Product No eee IHt_0401107001 Leatherman Tool Survival ca Ae aes Se EE OO Ee en wo These items are also available on other packing slips Milestones Demoshop GmbH Leutragraben 1 07743 Jena Phone 49 3641 573 100 Fax 49 3641 573 111 milestones epages de Save Finalize 1 Figure 81 Packing slip view If a line item number is marked wi
266. z CV270 Valve Gas Canister 10 Campingaz CV470 Valve Gas Canister e DG ae smonn mo pener maea zs sezoasosoro Paster angers a E E er risza03008 isd ick sear si Fageiof3 1 23 gt 3 Total products 22 Select Enty Y Select Entry Add to Tray H co 11 12 300 Delete all Products Figure 10 Table with batch processing First select the objects that should be the target of batch processing Then choose the action from the drop down menu Finally start the action by clicking the Execute button Note The Select A function works on all the entries displayed In order to be able to select other entries they must first be visible The following general actions will not be further explained in the individual chapters Table 3 General batch processing actions Add to Tray Selected items are added to the tray For more information about this see Tray on page 19 Set Visible For more on this see Visibilityon page 23 Set not Visible For more on this see Visibilityon page 23 Duplicate Generate an exact copy of the original item For more on this see Deletion Confirmation on page 18 Delete all Deletes all the table entries Selection is not necessary The individual chapters only explain special batch processing actions or describe particular features relating to the general actions Sorting in Tables Sorting Using Column Headings In some tables mainly the long ones you

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