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Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco

1. a VPN Connection Settings Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP l CHAPTER 9 User Preferences e Adjust Phone Screen Brightness page 73 e Change Headset Sidetone Level page 73 e Change Ringtone page 74 e Change Wallpaper page 75 Enable E Hookswitch Headset page 75 Adjust Phone Screen Brightness You can adjust your phone screen brightness level Procedure tepl Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Preferences Step3 Select Brightness To increase brightness press the right arrow on the Navigation pad To decrease brightness press the left arrow on the Navigation pad Step4 Press Save to set the brightness or press Cancel to exit Change Headset Sidetone Level You can adjust the tone level for the headset Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m User Preferences A Change Ringtone Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications Use the Navigation bar and Select button to scroll and select Preferences Select Headset Sidetone Highlight a headset sidetone level from the following choices e High e Normal e Low Off Press the Return button to return to the Preferences screen Change Ringtone Step 1 Step 2 Step 3 Step 4 Ste
2. a Transfer Two Calls on Same Line Step 4 Step 5 Step 6 After calling a new conference participant but before adding the participant to the conference you can press Swap to toggle between the two calls This allows you to consult privately with the participant on each call before you complete the conference Press Conference to add the participant to your call This step is not required if you are adding the participant from a separate line that has only one connected call The conference begins Repeat to add additional participants Transfer Two Calls on Same Line Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Verify that you are on an active call not on hold Press Transfer Perform one of the following actions e Enter the transfer recipient s phone number e Press a speed dial button e Select the call to transfer to from the list of calls on the line e Press another line button and select a call from that call list Wait for the recipient to answer Or skip to Step 6 while the call is ringing You can press Swap to toggle between the two calls This allows you to consult privately with the participant on each call before you complete the transfer Press Transfer again This step is not required if you are transferring to a call on a separate line that has only one connected call The transfer is complete Multiple Incoming Alert Calls If there is a second incoming call on the line while
3. call number alternate number if available call disposition call type call duration and time of the call e For each call group the details shown are the same as for an individual call The only difference is that the multiple call related information is shown such as call disposition call type call duration and time of call because this is a group of calls Placed Received or Missed In a group of Missed calls individual records show no call duration e For each multiparty or hunt group call the Details screen displays the line information in the upper right corner For the caller ID and number listed at the top of the screen displays the call name call number alternate number and the hunt group information if available Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Call History Filter Call History Step4 Press Return to return to the Call History screen Step5 Press Exit to return to the Applications screen Step6 While on a connected call press Show Details to show the Call Details screen This screen displays single call information and call duration and updates each second Filter Call History Procedure Step Press Application em Step2 Use the Navigation pad and Select button to scroll and select Call History The default view in Call History is for All Calls which is shown at the top of the screen The line informatio
4. e You can redirect a single call to another number that you specify e You can also connect two calls on one line or two different lines to each other without remaining on the line yourself Before completing a transfer procedure you can press Release or Cancel to cancel the transfer or you can press Swap to toggle between calls which allows you to speak privately with each party Procedure Step1 Start with an active call not on hold Step 2 Press Transfer D and do one of the following to enter the transfer recipient s phone number e Press the pulsing green session button of a held call right side e Enter the transfer recipient s phone number Scroll to a Call History record and press Call e Press a speed dial button e Press Speed Dial enter a speed dial number or highlight the number you want to call and press Speed Dial again e Press Active Calls and select a held call The transfer completes immediately Step3 Press Transfer or Trnsfer You do not need to wait for the recipient to answer to complete the transfer Swap Between Calls Transfer allows you to redirect a connected call from your phone to another number e You can redirect a single call to another number that you specify Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Basic Operations Step 1 Step 2 Mute Phone Step 1 Step 2 Mute Video Step 1 Step 2
5. 4 seconds Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Advanced Calling Features Do Not Disturb amp Note Before you configure the speed dial try to dial the specified digits manually at least once to ensure that the digit sequence is correct The phone does not save the FAC CMC or additional digits from the speed dial in the call history If you press Redial after connecting to a destination using the speed dial the phone prompts you to enter any required FAC CMC or DTMF digits manually Example 1 Consider the following requirements to access voicemail e Called number to access voicemail 8000 PIN 123456 after announcement of 2 seconds e Voicemail response Enter option 3 to read latest message after a pause of 6 seconds while the automated announcement lists the available options To set up the speed dial to access this voice mailbox specify the following speed dial string 8000 123456 3 Example 2 Consider the following call requirements e Called number 95556543 e FAC 1234 e CMC 9876 e Automated phone system response required 4 seconds after the call is connected 56789 To access this destination specify the following speed dial string 95556543 1234 9876 56789 Do Not Disturb Do Not Disturb DND allows you to turn off one of the following incoming call indicators The ringer on your phone Th
6. Applications screen View Accessory Details Procedure Step1 press Applications em Step2 Use the Navigation pad and Select button to scroll and select Accessories A list of phone accessories displays Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Accessories A Set Up Wideband for Analog Headset Step 3 Step 4 Select an accessory from the list and press Details The phone screen displays the details of the selected accessory The information displayed on the phone screen depends on the selected accessory Most of the accessories provide these details e Device Name e Device Type e Configured Press Exit to return to a list of phone accessories Set Up Wideband for Analog Headset Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories A list of phone accessories displays Select Analog Headset and press Setup The phone screen displays the wideband status for the analog headset To enable wideband for the analog headset press Turn On To disable wideband for the analog headset press Turn Off Press Return to return to the Accessories screen Wireless Headset Using Analog Headset Port The Cisco Unified IP Phone 8941 and 8945 supports a wireless analog headset that uses a base station connected to the analog headset
7. Out of Hunt Group Calls in the group call queue display the same call identification number no matter which group phone accesses the list Sign In and Out of Hunt Group Signing out of a hunt group does not prevent direct calls from ringing your phone Procedure Step1 Press Hunt Group to sign in Visual confirmation displays briefly Step2 Press Hunt Group again to sign out Display Queue Statistics Use the queue statistics to check the status of the hunt group queue Procedure Step1 Press QueueStatus The Queue status window appears Step2 To refresh the statistics press Refresh Step3 To exit press Exit Multiple Calls per Line Each line can support multiple calls By default your phone supports four active calls per line and a maximum of 24 active calls per line Your system administrator can adjust this number not exceeding 24 calls according to your need Only one call can be connected at any time other calls are automatically placed on hold If there are multiple calls on the line when a call completes the phone screen displays a list of other calls on the line Answer Second Call on Same Line Procedure To answer a second call on the same line press the flashing amber line button The phone places any active calls on hold and the second call becomes active Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Advanced Calling Featu
8. Queue Statistics 58 Multiple Calls per Line 58 Answer Second Call on Same Line 58 Switch Between Multiple Calls on Same Line 59 Move From Line to Another Line with Multiple Calls 59 Create Conference with Two Calls on Same Line 59 Transfer Two Calls on Same Line 60 Multiple Incoming Alert Calls 60 Shared Line 61 Barge 61 Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Contents Add Yourself to Call on Shared Line 61 Enable Privacy on Shared Line 61 CHAPTER 8 Advanced Operations 63 Video Calls and Security 63 Call Functions 63 Agent Greeting 63 Answer 64 Client Matter Code 64 Forced Authorization Code 64 Secure and Nonsecure Indication Tones 65 Shared Lines 65 Feature Buttons and Softkeys 66 Survivable Remote Site Telephony Overview 67 VPN Client 70 Connect Through VPN 70 VPN Connection Settings 71 CHAPTER 9 User Preferences 73 Adjust Phone Screen Brightness 73 Change Headset Sidetone Level 73 Change Ringtone 74 Change Wallpaper 75 Enable E Hookswitch Headset 75 CHAPTER 10 Video Camera 77 Camera Settings 77 Enable Video Capability 77 Enable Auto Transmit Video 78 Adjust Camera Brightness 78 Video Settings 78 Enable Video Transmit 79 Enable Automatic Video Transmit 80 Adjust Video Brightness 81 Enable Video on PC 81 Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP
9. The conference begins Join Calls into Conference Step 1 Step 2 Step 3 Step 4 The conference is established on the line that had the active call Procedure Start with two connected calls Make sure that one of the calls is active not on hold If both calls are on hold resume one call Press Conference B Press the line button for the other held call or if the held call is on another line a Press Active Calls b Choose a call from the list c Press Conference The conference begins The conference is established on the line that had the active call Swap Between Calls Before Completing Conference You can consult privately with the conference and another person before adding the person into the conference Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Advanced Calling Features View Conference Participants Procedure Step1 Call a new conference participant but do not add the participant to the conference Step2 Press Swap to toggle between the participant and the conference View Conference Participants You can view the details of the last 16 participants who joined the conference Procedure While in a conference press Show Details to view a list of participants Note When you place a call to another party and the person that you called creates a conference with a third phone the Show Details softkey displays only for t
10. a call Before you can use Speed Dial features on your phone you must set up speed dial in the Self Care Portal Depending on setup your phone can support these Speed Dial features e Speed dial buttons Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing If your system administrator has set up the Line Status feature you can monitor the status of a speed dial line by using the line status indicators e Speed dial codes Allow you to dial a phone number from a code sometimes referred to as abbreviated dialing You can use also use Speed Dial to reach telephone numbers that require a Forced Authorization Code FAC Client Matter Code CMC or additional digits such as a user extension a meeting access code or a voicemail password These numbers usually require you to input pause characters in the digit string Related Topics Pause in Speed Dial on page 51 Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Advanced Calling Features Place Call with Speed Dial Button i Place Call with Speed Dial Button Before You Begin Before you can use speed dial buttons on your phone you must set up Speed Dial in the Self Care Portal Procedure To place a call press a speed dial button S on the left side of your phone Place Call Using Speed Dial Codes Step 1 Step 2 Before you can use speed dial codes on yo
11. and receive video on the PC while the audio remains on the phone The phone must be physically connected to the first network interface card NIC1 in the PC Note Step 1 Step 2 Step 3 Step 4 If you connect a computer to the phone during an on going video call the video automatically moves to the PC To move the video back to the phone for the current session press Show Video Procedure Press Applications Use the Navigation pad and Select button to select Preferences Select Video gt Video through computer Select Yes Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP lt a Video Camera a Enable Video on PC Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER 1 1 Accessories e View Accessories List page 83 e View Accessory Details page 83 e Set Up Wideband for Analog Headset page 84 e Wireless Headset Using Analog Headset Port page 84 Bluetooth page 85 View Accessories List You can connect external hardware to your phone using the headjack Bluetooth or USB The accessory list by default contains an analog headset that can be set up to enable wideband Procedure Step1 press Applications Ga Step2 Use the Navigation pad and Select button to scroll and select Accessories A list of phone accessories displays Step3 Press Exit to return to the
12. are in a video call the video part of the call can fail because of insufficient network bandwidth The audio part of the call continues but the video part of the call does not occur If you require the video part hang up wait a few minutes and start the call again If there is still insufficient bandwidth contact your system administrator During an audio only call press the Video Mute button to start video for the call if the phone on the other end of the call can support video If you are on an audio only call and the other party sends a video request a window displays for you to enable or decline the video Call Functions This section provides information about some of the advanced call functions that are available on Cisco IP Phones Agent Greeting Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call such as a customer call before you begin the conversation with the caller You can prerecord a single greeting or multiple greetings as needed Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Advanced Operations Answer Answer When a customer calls both parties hear the prerecorded greeting You can remain on mute until the greeting ends or answer the call over the greeting For more information contact your system administrator Answer allows you to answer the oldest call that is ava
13. between your phone and the Cisco Unified Communications Server is interrupted you receive an alert message on your phone If you are on an active call the call remains established and you enter a failover situation This failover is the Survivable Remote Site Telephony SRST feature Feature name Dedicated feature button Programmable feature Softkey button Monitoring and x Recording Mute Audio X Mute Video X Other Pickup X Privacy X Quality Reporting Tool X X QRT Queue Status X Redial X Speed Dial X X Speed Dial Line Status X Transfer X X available during a transfer only While in failover not all the features of your phone are available The following table describes typical feature and feature availability although not all the features may be supported on your phone For more information about feature availability during failover contact your system administrator Table 1 Feature Support During Failover Feature Supported Notes New Call Yes End Call Yes Redial Yes Answer Yes Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP am Advanced Operations A Survivable Remote Site Telephony Overview Feature Supported Notes Hold Yes Resume Yes Conference Yes Conference to Active Calls Join No The Active Calls softkey does not displa
14. can toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection If Auto Detect Network Connection is enabled the Sign In screen appears and the phone prompts for your credentials based on the authentication method that your system administrator configured on your phone e When your phone is located inside the corporate network If Auto Detect Network Connection is disabled a VPN connection is possible The Sign In screen appears and the phone prompts for credentials On the phone in the VPN window Applications gt VPN you can toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection If Auto Detect Network Connection is enabled you cannot connect through VPN so the Sign In screen does not appear and the phone does not prompt for credentials To view VPN status messages press Applications and then select Administrator Settings gt Status gt Status Messages For more information contact your system administrator Connect Through VPN Procedure Step1 After you turn on your phone and the VPN Sign In screen appears except with certificate authentication mode enter your credentials based on the configured authentication method e Username and password Enter the username and the password that your system administrator gave you e Certificate and password Enter the password that your system administrator gave you Your username is derived from
15. m Contents CHAPTER 11 CHAPTER 12 CHAPTER 13 Accessories 83 View Accessories List 83 View Accessory Details 83 Set Up Wideband for Analog Headset 84 Wireless Headset Using Analog Headset Port 84 Bluetooth 85 Add Bluetooth Accessory 85 Connect Bluetooth Accessory 85 Turn On Bluetooth 86 Disconnect Bluetooth Accessory 86 Delete Bluetooth Accessory 86 Frequently Asked Questions 87 How Do I Redirect an Incoming Call 87 How Do I Silence a Ringing Call If I m Ona Call 88 How Can I Resume a Call that Is On Hold 88 Why Do Softkeys Keep Changing 88 What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines 89 Why Does My Call Disappear After I Accidently Press a Button 89 How Do I Check Missed Calls on My Phone 89 How Do I Exit from a Running Application 90 How Do I Connect Two Calls and then Drop from the Line Myself 90 What Does the Swap Softkey Do 91 How Do I Cancel a Conference or Transfer After I Start It 91 How Can I Combine Two Calls Into a Single Conference Call 91 Why Do Some Calls Not Present Video On My Video Phone 91 What Happens to Video When I Put a Call On Hold 92 Why Does My Video Call Change Resolution 92 Why Does My Video Call Lose Video 92 How Do I Redisplay the Remote Worker Disclaimer and Accept It 92 Troubleshooting 95 Missing All Calls Button 95 Cannot Sign In to Personal Directory 95 Hi Cisco Unified IP Phone 8941 and 8945 User Gu
16. not need to be within direct line of sight of the phone but some barriers such as walls or doors and interference from other electronic devices can affect the connection Power Information Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your Cisco IP phone If your Ethernet port is equipped with Power over Ethernet PoE your Cisco IP phone can be powered through the LAN port Do not extend the LAN Ethernet cable outside the building FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following FCC Part 15 21 Statement Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC RF Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment End users must follow the specific operating instructions for satisfying RF exposure compliance This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Product Safety and Security FCC Receivers and Class B Digital Statement i FCC Receivers and Class B Digital Statement This product has been tested and complies with t
17. of the call Answer Your network is experiencing congestion and your phone cannot keep the video part of your call working If this problem persists notify your system administrator How Do I Redisplay the Remote Worker Disclaimer and Accept It Question How can I redisplay the remote worker disclaimer and accept it Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Frequently Asked Questions How Do Redisplay the Remote Worker Disclaimer and Accept It Answer To redisplay the disclaimer required for remote workers you must 1 Press the Applications button 2 Use the Navigation pad and Select button to scroll and select Running Applications The disclaimer required for remote workers reappears Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Frequently Asked Questions A How Do I Redisplay the Remote Worker Disclaimer and Accept It o Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER 1 3 Troubleshooting e Missing All Calls Button page 95 e Cannot Sign In to Personal Directory page 95 e Cannot Access Self Care Portal page 96 e Documentation Service Requests and Additional Information page 96 Missing All Calls Button Problem I would like to use the All Calls button but it is not
18. 00 The Adding PIN screen displays if your accessory requires a different PIN Enter the PIN for your accessory if the connection is not acquired automatically When the connection completes the Bluetooth active icon displays on the phone screen header and a check mark displays next to the connected accessory Connect Bluetooth Accessory Step 1 Step 2 Step 3 This procedure applies to the Cisco Unified IP Phone 8945 only Before you can connect a Bluetooth accessory it must be already added as an accessory to the phone Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select the Bluetooth accessory and press Connect When the connection completes the Bluetooth active icon 3 displays on the phone screen header and a check mark displays next to the connected accessory Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Accessories Turn On Bluetooth Turn On Bluetooth Step 1 Step 2 Step 3 Step 4 This procedure applies to the Cisco Unified IP Phone 8945 only Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Preferences Select Bluetooth Press Yes The Bluetooth icon displays on the phone screen header To add a Bluetooth accessory from this screen select Bluetooth again Disconnect Bluetooth Accessory Step 1 S
19. 21 Handset rest Provides a rest for the phone handset When the phone is ringing with an incoming call the LED in the handset rest flashes red If there is a new voice message the LED is lit red Phone with Single Line Q DBT 12 21 7E0DGG s 1 2 immy i N a 3 m3 Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Getting Started Phone with Multiple Lines i 1 Line label Displays the line phone information 2 Header Displays the date time and information such as phone number about the selected line 3 Primary line details and other Displays information such as phone number and duration about a connected call on the phone information line The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes The timer then counts hours and minutes HH MM 4 Softkeys Softkey options for the selected highlighted call only If you select a different call by pressing a feature button or the Navigation pad or by answering a ringing call the softkey options may change Phone with Multiple Lines If you have multiple lines it is recommended that you use the All Calls button to view all calls on all lines If you handle many calls at one time it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the cal
20. Ajaj CISCO Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP First Published January 09 2014 Last Modified March 14 2014 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in a
21. Call Identification page 54 e Cisco Extension Mobility page 54 e Mobile Connect page 55 e Line Status page 56 Hunt Groups page 57 e Multiple Calls per Line page 58 e Barge page 61 Conference Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting When you are talking on a call use Conference to dial another party and add them to the call If you have multiple phone lines you can alternately use Conference to combine two calls across two lines For example if you have a call on Line and a call on Line 2 you can combine the calls into a conference As the conference host you can remove individual participants from the conference The conference ends when all participants hang up Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Advanced Calling Features A Add Third Party to Conference Add Third Party to Conference Step 1 Step 2 Step 3 Step 4 Procedure Start with a connected call that is not on hold Press Conference ai and do one of the following Enter the phone number for the party you want to add and press Call e Press a speed dial button Press Speed Dial enter a speed dial number and press Speed Dial again e Press Active Calls and select a call e Select a call from the Call History Wait for the party to answer or skip to step 4 while the call is ringing Press Conference
22. Connects to your Cisco Unified IP Phone and allows you to make a point to point video call with another Cisco Unified IP Phone 3 Lens Cover button Integrated lens cover protects the camera lens 4 Softkey buttons Allows you to access the softkey options for the selected call or menu item that displays on your phone screen Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Getting Started Buttons and Hardware 5 Navigation pad and Select The two way Navigation pad allows you to scroll through menus highlight items and move button within a text input field The Select button center of the Navigation pad allows you to select a highlighted item as well as wake up the phone from deep sleep mode The Select button is lit white when the phone is in power save mode 6 Conference button Creates a conference call 7 Hold button Places an active call on hold and toggles between an active and on hold call 8 Transfer button Transfers a call 9 Redial button Redials a call 10 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number 11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green The speakerphone audi
23. Mute Phone i e You can also connect two calls on one line or two different lines to each other without remaining on the line yourself Before completing a transfer procedure you can press Release or Cancel to cancel the transfer or you can press Swap to toggle between calls which allows you to speak privately with each party Procedure While on a call connect to the transfer recipient To return to the original call press Swap You can consult privately with each person before you complete the transfer Mute allows you to block audio input for your handset headset and speakerphone so that you can hear other parties on the call but they cannot hear you Procedure Press Mute to turn Mute on Press Mute again to turn Mute off Mute allows you to block audio input for your handset headset and speakerphone so that you can hear other parties on the call but they cannot hear you Procedure Press Mute Video Press Unmute Video to unmute the video Monitor and Record Calls Monitoring and Recording allows you to monitor and record calls if desired Your system administrator enables this feature which can be set up for automatic recording of all calls or recording of individual calls when required Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Basic Operations A Save Volume Procedure To start or stop recording press Record on your p
24. On Hold Ifa call on a shared line has been put on hold remotely by another user a pulsing red line button and the Hold icon display Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Basic Operations Remote Hold Remote Hold i When you place a call on hold while using a shared line the line button pulses green and the phone displays the Hold W icon When another phone places a call on hold the line button pulses red and the phone displays the Remote Hold icon Set Up Call Back Notification Step 1 Step 2 Step 3 Call Park Call Back allows you to receive an audio and a visual notification on your phone when a busy or unavailable party becomes available Callback may appear on your phone as a feature button or a softkey For more information contact your system administrator Procedure Press Callback while listening to the busy tone or ring sound A confirmation screen displays on the phone Press Exit to exit the confirmation screen Your phone alerts you when the line is free Press Dial to place the call again Call Park allows you to use your phone to park temporarily store a call which you can then retrieve from another phone such as a phone at a coworker s desk or in a conference room There are two ways you can park a call Park Allows you to park an active call that you answered on your phone and retrieve it using an
25. Press Speakerphone Press Headset Gp e Pick up the handset Search and Dial Contact While on Call Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Contacts cp Use the Navigation pad and Select button to scroll and select Corporate Directory Select one or both of these search criteria to search for a coworker e First Name e Last Name Enter the search criteria information and press Search Press Dial The phone puts the existing call on hold and makes the new call Personal Directory The personal directory contains a list of your personal contacts You can assign fast dial codes to your personal directory entries for fast dialing You can set up your personal directory from your phone or from the Cisco Unified Communications Self Care Portal Use your phone to assign fast dial codes to the directory entries For more information see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw ps556 products_user_guide_list html Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Contacts Sign In and Out of Personal Directory i Sign In and Out of Personal Directory Procedure Step 1 Press Contacts ae Step2 Select Personal Directory Step3 Enter the user ID and PIN and press Submit Step4 Select Log Out press Select and then press OK Add Personal Direct
26. Select Brightness e To increase brightness press the up arrow on the Navigation pad To decrease brightness press the down arrow on the Navigation pad Press Save to set the brightness or press Exit to return to the Setup screen Video Settings Use the Video menu to change video settings for calls The Video menu displays on the phone with SIP firmware This menu replaces the Camera Settings menu available on the phone with SCCP firmware for Firmware Release 9 3 4 and later Available menu options include Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Video Camera Enable Video Transmit Video calls Enables or disables video calls for the phone Always send my video Default Enables or disables automatic sending of video for the phone If you select Always send my video for your phone initiated calls connect as video calls when the following conditions are met e both phones on the call have video calls enabled e your administrator enabled Video Support for phones on the call e both phones on the call include a video camera If you select Always send my video the video quality is the maximum the phone supports Brightness Adjusts video brightness X Note When you place a video call the video displays only if both parties have phones that support the video feature If you receive the message Not a video enabled device when
27. are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL http www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R 2014 Cisco Systems Inc All rights reserved CONTENTS CHAPTER 1 Getting Started 1 Accessibility Features 1 Cisco Unified IP Phone 8941 1 Phone Connections 2 Cisco Unified IP Phone 8945 3 Phone Connections 3 Bluetooth 4 Buttons and Hardware 5 Phone with Single Line 8 Phone with Multiple Lines 9 Power Save 10 Additional Information 10 CHAPTER 2 Phone Setup 11 Connect Footstand 11 Adjust Handset Rest 12 CHAPTER 3 Basic Operations 15 Make Calls 15 Dial Number On Hook 16 Dial Number On Hook with Call Log Filtering 16 Dial International Number 17 Redial Number 17 Answer Calls 17 Answer Oldest Call First 18 Automatically Answer Calls 18 Answer Call Using PickUp 19 Answer Call Using Group PickUp and Group PickUp Number 20 Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Contents Answer Call Using Group PickUp and Phone Number 20 Answer Call Using Other PickUp 20 Respond to Call Waiting Notification 21 Manage Calls 21 Divert Call 21 Transfer Call to Ano
28. ation pad and Select to scroll and select Preferences Select Wallpaper and select a wallpaper option Press Preview to see the wallpaper on your phone screen Press Set to apply the wallpaper to the phone Enable E Hookswitch Headset Step 1 Step 2 Step 3 Step 4 The Electronic Hookswitch headset uses a base station and a wireless headset The base station plugs into the phone headset jack in the phone After installing the hardware you must enable it before you use it For information on using the headset consult the headset documentation Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Preferences Select E Hookswitch connected Select Yes or No Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m User Preferences a Enable E Hookswitch Headset Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP l CHAPTER 1 O Video Camera e Camera Settings page 77 e Video Settings page 78 e Enable Video on PC page 81 Camera Settings Use the Camera Settings menu to change the phone camera settings by selecting the available options Auto Transmit Video Brightness and Enable Video The Video menu displays on the phone with SIP firmware This menu replaces the Camera Settings menu available on the phone with SCCP firmware for Firmware Re
29. ator and can be used with these features Speed Dial Allows you to monitor the status of and dial a specific number on a speed dial button If the monitored line is unavailable the Line Status button changes to a normal speed dial button Directed Call Park Allows you to monitor the line status of and dial a Directed Call Park number on a speed dial button Call Pickup Allows you to monitor the line status of and pick up a ringing call on a ringing call ona speed dial button Your system administrator can also set up your phone to play an audible alert when a call is ringing on the monitored line Hunt Groups Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls Your system administrator sets up a hunt group with a series of directory numbers When the first directory number in the hunt group is busy the system hunts for the next available directory number in the group and directs the call to that phone If you are a member of a hunt group you sign in to a hunt group when you want to receive calls and you sign out of the group when you want to prevent calls from ringing on your phone Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Advanced Calling Features A Sign In and
30. cations Manager 10 0 SCCP and SIP lt a Call History A Delete Call Record from Call History o Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER Voicemail e Voicemail Overview page 45 e Check for Voice Messages page 45 e Listen to Voice Messages page 46 e Visual Voicemail page 46 Voicemail Overview Voice messages are stored on your voicemail system Your company determines the voicemail system your phone uses For information about the commands that your voicemail service supports see the voicemail service user documentation Check for Voice Messages Step 1 Step 2 Step 3 Check for voice messages in one of the following ways Procedure Check the number of new voice messages displayed on your screen Look for a solid red light on your handset You can set up the visual message waiting lamp using the Self Care Portal Look for a Message icon on a line label The red background indicates that there are new voice messages If call forwarding is set up on a line that has new voice messages the Call Forward icon E replaces the Message icon on the line label If you have a voicemail and a missed call you see the Message icon and the missed call icon Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP lt a Voicemail Listen to Voice Messages St
31. ccordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If the equipment causes interference to radio or television reception which can be determined by turning the equipment off and on users are encouraged to try to correct the interference by using one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC appr
32. co Unified Communications Manager 10 0 SCCP and SIP m Advanced Operations A Feature Buttons and Softkeys e You or the coworker can join a call on the shared line using the Barge feature Barge converts the call into a conference To barge press the red session button for the remote in use call on the shared line Feature Buttons and Softkeys Depending on how your phone is set up some features in this guide may not be available to you This table provides information about features that are available on softkeys and dedicated feature buttons and features that your system administrator sets up on programmable feature buttons Feature name Dedicated feature button Programmable feature Softkey button Answer X Barge and cBarge X X Call Back X X Call Forward All X X Call Park X X Call Park Line Status X Call Pickup X Call Pickup Line Status X Conference X X available while on a conference only Divert X X Do Not Disturb X X Group Pickup X Hold X Hunt Groups X Intercom X Malicious Call X X Identification MCID Meet Me X Mobile Connect X X Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Advanced Operations Survivable Remote Site Telephony Overview Survivable Remote Site Telephony Overview If communication
33. ct a line on your desk phone Step2 Hang up the call on your mobile phone to disconnect the mobile phone but not the call Step3 Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone Hand Off Call from Mobile Phone to Desk Phone Procedure Step1 While on your mobile phone enter the access code for the hand off feature For more information contact your system administrator Step2 Hang up the call on your mobile phone to disconnect the mobile phone but not the call Step3 Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone For more information contact your system administrator The Cisco Unified devices that share the same line display a Remote In Use message Line Status Line Status indicators allow you to view the state of a phone line that is associated with a speed dial button Your system administrator sets up Line Status indicators on your phone Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Advanced Calling Features Line Status Indicators i Line Status Indicators Line status indicators show the state of a line Icon Indicator Line is in use Line is idle a Line is ringing Only for Call Pickup Line is in a Do Not Disturb DND state By 7D Line status indicators can be set up on speed dial buttons by your system administr
34. d dial the entry without having to add digits for international calls Procedure Press and hold star for at least 1 second The plus sign displays as the first digit in the phone number The corresponding tone stops to indicate that the has changed to a sign Step2 Dial the number Redial Number Step 1 Redial allows you to call the most recently dialed phone number Procedure To place a call from any phone line press Redial Step2 To place the call on a specific phone line select the line to obtain dial tone and press Redial Answer Calls Answer allows you to answer the oldest call that is available on all line appearances on your phone including Hold Reversion and Park Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls Your system administrator sets up the Answer button depending on your call handling needs and work environment This feature is typically set up for users who have multiple lines When you get a call you see a notification window on the phone screen called a call toast The call toast remains visible for a preset amount of time If an incoming call has been call forwarded from another phone you may see additional information in the call toast to identify that the call has been forwarded If an incoming call has been call forwarded from another phone you may see additional information to identify that the call has been forward
35. dest incoming call first press Answer Automatically Answer Calls Incoming calls can be answered automatically by your phone after one ring Your administrator sets up the Auto Answer feature to work with either your speakerphone or headset For more information contact your administrator Procedure Step1 When your phone is set up to autoanswer calls using your headset a To answer calls automatically with a headset prepare your phone in the following way Ensure that your headset is connected to the phone Ensure that the headset button is illuminated When you geta call the call answers automatically and you interact with the caller using the headset b To end calls or make calls use the buttons and softkeys Do not use the headset button a c if you do not want calls to automatically answer on your headset press the headset button to turn off the headset and use the handset or speakerphone to make and answer calls Step2 When your phone is set up to autoanswer calls using the speakerphone a To answer calls automatically on the speakerphone prepare your phone in the following way Ensure that the headset button is not illuminated e Leave the handset in the cradle When you get a call the call answers automatically and you interact with the caller using the speakerphone Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Basic Operatio
36. dress or hostname gt ucmuser Open a web browser on your computer and enter the URL If prompted to accept security settings select Yes or Install Certificate Enter your user ID in the Username field Enter your password in the Password field Select Login To sign out select Logout Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER Contacts e Corporate Directory page 33 e Personal Directory page 34 e Fast Dial Codes with Personal Directory page 36 e Cisco WebDialer page 37 Corporate Directory The Corporate Directory menu contains corporate contacts that you can access on your phone Your system administrator sets up and maintains the directory Search and Dial Contact Procedure Step 1 Press Contacts Cc Step2 Use the Navigation pad and Select button to scroll and select Corporate Directory Step3 Select one or all of these search criteria to search for a coworker e First Name e Last Name Step4 Enter the search criteria information press Submit and select a contact Step5 To dial perform one of these actions Press Dial e Press Select From the keypad press the number that displays in the upper right corner of the contact label Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Contacts Search and Dial Contact While on Call
37. e call the protected phone plays the appropriate tone When the Play Secure Indication Tone option is enabled True the following circumstances determine the type of tone the protected phone plays e If end to end secure media is established and the call status is secure the phone plays the secure indication tone three long beeps with pauses e If end to end nonsecure media is established and the call status is not secure the phone plays the nonsecure indication tone six short beeps with brief pauses e When the Play Secure Indication Tone option is disabled no tone plays For more information contact your system administrator Shared Lines Shared lines allow you to use one phone number for multiple phones and either you or your coworker can answer the call When the line flashes red your coworker can pick up the call If you share a line with a coworker e When a call comes in on the shared line e Your phone rings and the line button flashes amber e Your coworker s phone rings and the line button flashes amber e When your coworker has a call on the shared line The shared line button on your phone appears solid red to indicate that the line is in use remotely e The coworker s call displays on your screen unless your coworker has Privacy enabled e If you put the call on hold e Your line button pulses green e Your coworker s line button pulses red Cisco Unified IP Phone 8941 and 8945 User Guide for Cis
38. e or Transfer After I Start It page 91 e How Can I Combine Two Calls Into a Single Conference Call page 91 e Why Do Some Calls Not Present Video On My Video Phone page 91 e What Happens to Video When I Put a Call On Hold page 92 e Why Does My Video Call Change Resolution page 92 e Why Does My Video Call Lose Video page 92 e How Do I Redisplay the Remote Worker Disclaimer and Accept It page 92 How Do I Redirect an Incoming Call Question How do I redirect an incoming call when I am on a call Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Frequently Asked Questions How Do I Silence a Ringing Call If I m On a Call Answer To redirect an incoming ringing call while on another call use the Navigation pad to highlight the incoming call and then press Divert Otherwise press Divert to redirect the current active call How Do I Silence a Ringing Call If I m On a Call How Can I Question How do I silence a ringing call if I m on a call Answer You can silence the incoming ringing call Press Volume down once and then let the incoming call go to the target number voice mail or predetermined number set up the system administrator Resume a Call that Ils On Hold Question How can I resume a call that is on hold Answer To resume a call on hold you can use any of the following methods e Press Hold again e Pre
39. e ringer and any visual notification that you have an incoming call When DND is enabled your incoming calls forward to another number such as your voicemail if it is set up and the call is not saved or listed in your Call History The DND feature affects all lines on a phone The feature does not affect intercom or 911 calls You can change your DND options from the Self Care Portal For information on customizing your Do Not Disturb options see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw ps556 products_user_guide_list html Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Advanced Calling Features Turn DND On and Off Turn DND On and Off Procedure Step1 Press DND to turn on DND Visual confirmation displays briefly Step2 Press DND again to turn off DND Visual confirmation displays briefly Line Status Line status indicators allow you to view the state of a phone line that is associated with a speed dial button For more information contact your system administrator Line status indicators show the state of a line Icon Indicator 9 Line is in use Line is idle So Line is ringing Only for Call Pickup a Line is in a Do Not Disturb DND state Line status indicators can be set up on speed dial buttons by your system administrator and can b
40. e softkey causes no action Group PickUp No The softkey causes no action Other PickUp No The softkey causes no action Malicious Call ID No The softkey causes no action QRT No The softkey causes no action Hunt Group No The softkey causes no action Intercom No The softkey causes no action Mobility No The softkey causes no action Privacy No The softkey causes no action Call Back No The Call Back softkey does not display When your phone loses connectivity your phone may display a message like this Service interruption Some features unavailable Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Advanced Operations A VPN Client VPN Client The VPN Client establishes a virtual private network VPN connection on your phone when a phone is located outside a trusted network or when network traffic crosses untrusted networks Your system administrator configures the VPN Client feature as needed If your phone is configured for VPN Client the status of Auto Detect Network Connection determines if a VPN connection is possible The status depends on the following situations When your phone is located outside the corporate network If Auto Detect Network Connection is disabled a VPN connection is possible The Sign In screen appears and the phone prompts for credentials On the phone in the VPN window Applications gt VPN you
41. e that the receiver does not slip out of the cradle Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Phone Setup Step 1 Step 2 Step 3 Step 4 Step 5 Adjust Handset Rest s gaoaoooooosoooooaoon 900000000909999000000 GOCOKOKEHOSSSCODOOOOS Procedure Remove the handset from the cradle and pull the plastic tab from the handset rest Rotate the tab 180 degrees Hold the tab between two fingers with the corner notches facing you Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Return the handset to the handset rest Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Phone Setup a Adjust Handset Rest Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER Basic Operations e Make Calls page 15 Answer Calls page 17 e Respond to Call Waiting Notification page 21 Manage Calls page 21 e Call Forward page 24 Hold Call page 25 e Set Up Call Back Notification page 27 Call Park page 27 e Manage Intercom Calls page 29 e View Phone Information page 31 e Sign In to Cisco Unified Communications Self Care Portal page 32 Make Calls Here are some easy ways to place a call on your C
42. e used with these features Speed Dial Allows you to monitor the status of and dial a specific number on a speed dial button If the monitored line is unavailable the Line Status button changes to a normal speed dial button Directed Call Park Allows you to monitor the line status of and dial a Directed Call Park number on a speed dial button Call Pickup Allows you to monitor the line status of and pick up a ringing call on a ringing call on a speed dial button Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Advanced Calling Features A Malicious Call Identification Your phone can play an audible alert when a call rings on the monitored line For more information contact your system administrator Malicious Call Identification Malicious Call Identification MCID allows you to identify an active call as suspicious which initiates a series of automated tracking and notification messages Trace Suspicious Call Procedure Press Report Caller to send a silent notification message to your system administrator When the silent notification message is sent your phone provides both a visual and audible confirmation Cisco Extension Mobility Cisco Extension Mobility allows you to temporarily configure a Cisco IP Phone as your own After you sign in to Cisco Extension Mobility the phone displays the message Resetting andthen Registering The res
43. e with the call that you want to pick up For example if the call is ringing on line 12345 enter 12345 If your phone supports autopickup you are now connected to the call Step3 Ifthe call rings press Answer to connect to the call Answer Call Using Other PickUp Procedure Step1 Press OPickUp to answer a call in your pickup group or in an associated group to your phone If your phone supports autopickup you are now connected to the call Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Basic Operations Step 2 Respond to Call Waiting Notification i If the call rings press Answer to connect to the call Respond to Call Waiting Notification Step 1 Step 2 Step 3 Step 4 Call Waiting provides the following to notify you that a new call is ringing on your phone when you are talking on another call e Call Waiting tone single beep e An amber flashing line button This feature is configured by the administrator Procedure To answer the ringing call press the flashing amber session button or press Answer to answer the call You can also use the Navigation pad and scroll to the call and press Select to answer it Your phone puts the original call on hold automatically and connects the ringing call If the call is on a different line you must first press the line button or All Calls if available to display the ringing session and then answ
44. eatures for the Cisco Unified IP Phone 8941 and 8945 You can also find more information about accessibility at this Cisco website http www cisco com web about responsibility accessibility index html Cisco Unified IP Phone 8941 The Cisco Unified IP Phone 8941 provides these features e Phone connections e Footstand e Buttons and hardware e Phone screen Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP a Getting Started Phone Connections e Power save mode e Handset rest Phone Connections Use the following figure to help you connect your phone to the corporate IP telephony network A cisco 1 DC adapter port DC48V Computer port 10 100 PC connection 2 AC to DC power supply optional Handset connection 3 AC power wall plug optional Analog headset connection headset optional 4 Network port 10 100 SW with IEEE 802 3af and 802 3at power enabled Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Getting Started Cisco Unified IP Phone 8945 Cisco Unified IP Phone 8945 The Cisco Unified IP Phone 8945 provides these features e Phone connections e Bluetooth e Footstand Buttons and hardware e Phone screen e Power save mode e Handset rest Phone Connections Use the following figure to help you co
45. ed Your system administrator controls the amount of additional information that is displayed Additional information can identify the person who forwarded the call to you and the caller information For more information contact your system administrator Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Basic Operations Answer Oldest Call First Answer Oldest Call First Answer allows you to answer the oldest call that is available on all line appearances on your phone including Hold Reversion and Park Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls Your system administrator sets up the Answer button depending on your call handling needs and work environment Typically the Answer is set up if you have multiple lines When you get a call you see a notification window on the phone screen called a call toast The call toast remains visible for a preset amount of time Your system administrator sets up the default time If an incoming call has been call forwarded from another phone you may see additional information in the call toast to identify that the call has been forwarded Your system administrator controls the amount of additional information displayed Additional information can identify the person who forwarded the call to you and the caller information Procedure To answer the ol
46. ep4 Listen for a stutter tone if available from your handset headset or speakerphone when you place a call The stutter tone is line specific You hear it only when using the line that has new voice messages You can set up audible message waiting tones using the Self Care Portal Listen to Voice Messages After you listen to your new voice messages the message indicators are updated on the phone screen If there are no new voice messages the Message icon is removed from the line label and the Voicemail icon is removed from the right side of the phone screen Procedure Step 1 To listen to voice messages press the Messages button Step2 Follow the prompts to listen to your voice messages Visual Voicemail Visual Voicemail is an alternative to audio voicemail You use your phone screen on your phone to work with your messages rather than respond to audio prompts You can view a list of your messages and play your messages You can also compose reply to forward and delete messages For more information see Quick Start Guide for Visual Voicemail at http www cisco com en US partner products ps6509 products_user_guide_list html Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER A Advanced Calling Features e Conference page 47 e Meet Me Conference page 49 e Speed Dial page 50 e Do Not Disturb page 52 e Line Status page 53 e Malicious
47. er the call If the call is on the same line and not visible as there are many calls then you must scroll to display the sessions If a programmable feature button is set up by your system administrator to answer calls you can press the feature button to answer a ringing call regardless of the line of the call or the line that is currently visible The phone automatically switches the line to display the call Manage Calls Divert Call Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number For more information contact your system administrator You can silence the incoming ringing call Press Volume down once then let the incoming call go to the target number voicemail or predetermined number set up the system administrator Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Basic Operations A Transfer Call to Another Number Procedure Step1 To redirect an incoming ringing call while on another call use the Navigation pad to highlight the incoming call then press Divert Otherwise press Divert to redirect the current active call Step2 To redirect an incoming call while not on a call press Divert Step3 To redirect a held call first resume the call and then press Divert Transfer Call to Another Number Transfer allows you to redirect a connected call from your phone to another number
48. es green Step2 To resume the highlighted call do one of these Press Hold again e Press the pulsing green line button e Press the Resume softkey e Press the Select button in the Navigation pad Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Basic Operations Swap Between Held and Active Calls Swap Between Held and Active Calls Use the session buttons to swap between holding and connected calls Procedure If you have a held call and an active call press Session for the held call to resume that call and place the other call on hold automatically Put Call on Hold by Answering New Call If you are already on a call and receive a new call answering the new call puts the first call on hold automatically Procedure Answer the new call with one of the following methods e Press the Session button e Navigate to the new call using the Navigation pad and either press Answer or Select Respond to Hold Reversion Notification Hold Reversion notifies you when a call is left on hold A Hold Reversion notification is similar to a new call notification and includes these cues e Single ring repeating at intervals Flashing amber line button Flashing message indicator on the handset e Visual notification on the phone screen Procedure Press the flashing amber line button or Answer to resume the held call Determine if Shared Line Is
49. et enables the phone to adopt your user profile including your phone lines features established services and web based settings For more information contact your system administrator Enable Extension Mobility Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Applications Select Extension Mobility name can vary including EM Service Enter your user ID and PIN provided by your system administrator Select a device profile if prompted Press Applications to sign out Select Services Select Extension Mobility Press Yes when prompted to sign out Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Advanced Calling Features Mobile Connect i Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number When using Cisco Mobile Connect you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone These phones are called remote destinations You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone When you enable Mobile Connect e Your desk phone and remote destinations your mobile phones receive calls simultaneously e When you answer the call on your desk phone the remote destinations stop ringing are disconnec
50. g a reader application The RSS feeds are a free service and Cisco currently supports RSS Version 2 0 Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER 1 Product Safety and Security e Safety and Performance Information page 97 e FCC Compliance Statements page 98 e Cisco Product Security Overview page 99 Safety and Performance Information Power Outage Power outages and other devices can affect your Cisco IP Phone Your access to emergency service through the phone requires that the phone receive power If a power interruption occurs Service and Emergency Calling Service dialing will not function until power is restored In case of a power failure or disruption you may need to reset or reconfigure the equipment before you can use the Service or Emergency Calling Service dialing External Devices We recommend using good quality external devices such as headsets cables and connectors that are shielded against unwanted radio frequency RF and audio frequency AF signals Note Not all Cisco IP Telephony products support external devices cords or cables For more information consult the documentation for your phone Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of these acti
51. h calls are on hold resume one cal and then Press Conference E gt 2 Press the line button for the other held call The conference begins The conference is established on the line that had the active call Why Do Some Calls Not Present Video On My Video Phone Question Why do not all calls display video on my phone Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Frequently Asked Questions a What Happens to Video When Put a Call On Hold Answer To see an image of the other party on your phone screen the other party s phone must support video and the other party must have a camera installed and enabled on the phone During conference calls the conference system used during the call must support video conferencing What Happens to Video When I Put a Call On Hold Question What happens to video when I put a call on hold Answer Video transmission is muted blocked until you resume the call Why Does My Video Call Change Resolution Question Why does my video call suddenly change resolution and become more grainy Answer Your network is experiencing congestion and your phone has automatically changed the video resolution to keep the video part of your call working If this problem persists notify your system administrator Why Does My Video Call Lose Video Question Why does my video call suddenly lose the video part
52. he person who created the conference Remove Conference Participant Procedure Step1 While you are in a conference press Details to view a list of participants Step2 Highlight the participant that you want to remove then press Remove Meet Me Conference Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference The Meet Me conference begins when the host connects Participants who call the conference before the host has joined hear a busy tone and must dial again The conference ends when all participants hang up the conference does not automatically end when the host disconnects Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP lt a Advanced Calling Features Host Meet Me Conference Host Meet Me Conference Procedure Step1 Obtain a Meet Me phone number from your system administrator Step2 Distribute the Meet Me phone number to participants Step3 When you are ready to start the meeting lift the handset to get a dial tone and then press Meet Me Step4 Dial the Meet Me phone number Join Meet Me Conference Procedure Step1 Dial the Meet Me phone number that the conference host provided Step2 Ifyou hear a busy tone the host has not yet joined the conference In this case hang up and try your call again Speed Dial Speed Dial allows you to press a button and enter a preset code to place
53. he specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used according to the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which is found by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment or devices Connect the equipment to an outlet other than the receiver s e Consult a dealer or an experienced radio TV technician for assistance Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are u
54. hone You may hear notification tones while you monitor and record calls By default the person who monitors the call and records it if also configured does not hear the notification tones Save Volume Your system administrator can set up your phone to automatically save the call volume or allow you to save the volume Procedure Command or Action Purpose Step 1 While on a call adjust the volume using the Volume Button Step 2 If the Save Volume window appears select Save or No Call Forward Call Forward allows you to forward calls from any line on your phone to another number There are two types of call forwarding features that your system administrator may set up on your phone e Unconditional call forwarding Call Forward All Applies to all calls that you receive You can set up Call Forward All directly on your phone for any line To set up Call Forward All remotely go to the Self Care Portal e Conditional call forwarding Call Forward No Answer Call Forward Busy Call Forward No Coverage Applies to certain calls that you receive according to conditions and is set up from the Self Care Portal When forwarding calls from your phone e Enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary e Call forward is phone line specific If a call reaches you on a line where call forwarding is not enabled the call
55. ide for Cisco Unified Communications Manager 10 0 SCCP and SIP Contents Cannot Access Self Care Portal 96 Documentation Service Requests and Additional Information 96 CHAPTER 14 Product Safety and Security 97 Safety and Performance Information 97 Power Outage 97 External Devices 97 Bluetooth Wireless Headset Performance 98 Power Information 98 FCC Compliance Statements 98 FCC Part 15 21 Statement 98 FCC RF Radiation Exposure Statement 98 FCC Receivers and Class B Digital Statement 99 Cisco Product Security Overview 99 CHAPTER 15 Warranty 101 Cisco One Year Limited Hardware Warranty Terms 101 Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m a Contents Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP E CHAPTER 1 Getting Started Accessibility Features page 1 e Cisco Unified IP Phone 8941 page 1 e Cisco Unified IP Phone 8945 page 3 e Buttons and Hardware page 5 Phone with Single Line page 8 Phone with Multiple Lines page 9 e Power Save page 10 Additional Information page 10 Accessibility Features The Cisco Unified IP Phones 8941 and 8945 provide accessibility features for the vision impaired the blind and the hearing and mobility impaired For detailed information about the accessibility features on these phones see Accessibility F
56. ilable on all line appearances on your phone including Hold Reversion and Park Reversion calls that are in an alerting state Incoming calls are given priority over Held or Park Reversion calls The Answer button setup depends on your call handling needs and work environment This feature is set up for users who have multiple lines For more information contact your system administrator When you get a call you see a notification window on the phone screen called a call toast The call toast remains visible for a preset amount of time For more information contact your system administrator If an incoming call has been call forwarded from another phone you may see additional information to identify that the call has been forwarded Additional information can identify the caller details For more information contact your system administrator When you receive a call the phone number that displays on the screen contains the string of digits that you can dial to contact the caller The digit string can contain the following digits if required e Code to obtain an outside line for example if you have to dial 9 e Long distance code e Area code e City code Telephone number The phone saves the complete digit string in the call history and you can save the number in your Personal Address Book Client Matter Code Your administrator may require that you enter a Client Matter Code CMC after you dial a phone number The CMC can be
57. ing an Abbreviated Dial enter the abbreviated number and then press Speed Dial Lift the handset or press Speakerphone or Headset If you hear a tone and see the message Enter Authorization Code enter the Forced Authorization Code FAC given to you by your system administrator If you hear a tone and see the message Enter Client Matter Code enter the Client Matter Code CMC given to you by your system administrator If authorized by the system the call proceeds Dial Number On Hook with Call Log Filtering Step 1 Step 2 Step 3 Procedure With the phone on hook start to enter a phone number As you enter numbers the phone searches the call history records and finds the records that match the digits entered If there are matching records use the Navigation pad and Select button to select the number or continuing entering the digits of the phone number Select Call The phone places a call to the selected number Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Basic Operations Dial International Number i Dial International Number Step 1 Plus Dialing allows you to press and hold the star key for at least 1 second to insert a plus sign as the first digit in a phone number for international dialing The plus sign applies only for on hook or off hook calling When you see phone numbers with the sign in them you can select an
58. isco Unified IP Phone e You can dial on hook without a dial tone predial To predial enter a number then go off hook by lifting the handset or pressing Dial Gp or o Press Turn On to enable the Enable Video On Off feature or press Return to return to the Setup screen amp Note e If parties on a call hear a beep tone the call may be monitored or recorded For more information contact your system administrator e Your phone may be set up for international call logging which is indicated by a symbol on the call history redial or call directory entries For more information contact your system administrator Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Basic Operations A Dial Number On Hook Dial Number On Hook Step 1 Step 2 Step 3 Step 4 Step 5 On hook dialing allows you to enter a phone number before getting a dial tone and lift the handset to complete the call Your system administrator can enable your phone to check your Call History records and display the closest matches while you are entering the number For example if your Call History has the entry 987 6543 this entry displays as you enter the digits 987 When the desired number displays you can select it to place the call to that number Procedure Enter or speed dial a phone number The On Hook Dialing screen displays Press Call If you are specify
59. l list and select the call For more information contact your system administrator CIRT Dee 250024 D 240024 350023 3 240025 240038 240028 236999 Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Getting Started Power Save 1 Primary line label Displays information about the primary phone line Look for the blue icon on the line label to see which line is selected In this case the primary line is selected and the displayed information is for the primary line only 2 Header Displays the date time and information such as phone number about the selected line 3 Primary line details and other phone information Displays information such as call status and duration about a connected call associated with the selected line 4 Secondary line details and other phone Displays information such as call status and duration about a connected information call associated with the selected line 5 Softkeys Softkey options for the selected call only If you select a different call by pressing a feature button or the Navigation pad or by answering a ringing call the softkey options may change Power Save Depending on how your system administrator set up your phone the phone display may go into a power save mode the phone screen appears blank and the Select button is lit white To tur
60. lease 9 3 4 and later Enable Video Capability Step 1 Step 2 Step 3 Step 4 Step 5 If your system administrator enables video on the Cisco Unified Communications Manager you can enable your phone to send video Procedure Press Applications Use the Navigation pad and Select button to select Preferences Select Camera Select Video and press Edit Select On or Off Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Video Camera A Enable Auto Transmit Video Enable Auto Transmit Video Step 1 Step 2 Step 3 Step 4 Step 5 You can transmit video automatically whenever a call is initiated or accepted If a video transmission is in progress the camera LED turns green when on video mute the LED turns red The LED is turned off when the camera is not in use Procedure Press Applications a Use the Navigation pad and Select button to scroll and select Preferences Select Camera Settings gt Auto Transmit Video Select Yes to enable automatic video transmission or No to disable the feature Press Apply to apply the feature or press Return Sto return to the Setup screen Adjust Camera Brightness Step 1 Step 2 Step 3 Step 4 Step 5 You can set the brightness of the camera Procedure Press Applications 3 Use the Navigation pad and Select button to scroll and select Preferences Select Camera Settings gt Brightness
61. ll is parked to retrieve the call Step3 Ifyou do not retrieve the call within a certain amount of time set by your system administrator you receive an alert tone at which time you can e Press Answer to answer the call on your phone e Retrieve the call from another phone If you fail to retrieve or answer the call within a specified amount of time the call is redirected to another destination set up by your system administrator such as voicemail If the call gets redirected it can no longer be retrieved by using Call Park Park Call Using Assisted Directed Call Park If you fail to retrieve or resume the call within a specified amount of time the call is directed to another destination set up by your system administrator such as voicemail If the call gets redirected it can no longer be retrieved by using Call Park Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Basic Operations Step 1 Step 2 Step 3 Park Call Using Manual Directed Call Park Procedure During a call press Directed Call Park on a line that displays an idle Line Status indicator Retrieve the call from any other Cisco IP Phone in your network as follows a Enter the park retrieval prefix b Dial the Directed Call number If you do not retrieve the call within the time that your system administrator has set you receive an alert tone At that time you can Press Re
62. n such as Line 5623 is shown in the upper right corner Step3 To sort calls for a specific phone line select that phone line and view the individual calls or call groups for that line Step4 To sort by missed calls for the selected line press Missed Calls softkey Step5 Press Exit to return to the Applications screen Dial from Call History Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Call History Step3 From the Call History screen select the call record that you want to dial and perform one of the following actions Press Call e Pick up the handset e Press Select Press Speakerphone or Headset LO Step 4 When the phone is in idle you can press the down arrow on the Navigation pad to display the On Hook Dialing screen Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Call History A Edit Number from Call History Edit Number from Call History Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Call History Highlight the call record that you want to edit Press EditDial You may need to press More first Press the right or left arrow on the Navigation pad to move the cursor to the desired location Press to delete numbers o
63. n on the phone display press any button touch the blank phone screen or pick up the handset Additional Information e You can access the Cisco website at this URL http www cisco com e Cisco Unified IP Phone 8941 and 8945 quick start guides and end user guides http www cisco com en US products ps10451 products_user_guide_list html e Licensing information http www cisco com en US products ps10451 products_user_guide_list html e Cisco international websites Allows access to international Cisco websites from www cisco com by clicking the Worldwide change link at the top of the web page Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER 2 Phone Setup e Connect Footstand page 11 e Adjust Handset Rest page 12 Connect Footstand If your phone is placed on a table or desk connect the footstand to the back of the phone Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Phone Setup Adjust Handset Rest otfuendie cisco Procedure Step1 Insert the curved connectors into the lower slots Step2 Lift the footstand until the connectors snap into the upper slots Note Connecting and disconnecting the footstand may require a little more force than you expect Adjust Handset Rest If your phone is wall mounted you may need to adjust the handset rest to ensur
64. n the left of the cursor Enter numbers using the phone keypad Press Call to dial the new edited number Press Return to return the Call History screen Clear Call History Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Call History Press Clear List to clear the entire call history on the phone You may need to press More first Confirm the list clearing by pressing Delete or press Cancel Press Exit to return to the Applications screen Delete Call Record from Call History Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Call History Highlight the individual call record or call group that you want to delete To delete an individual call record press Delete You may need to press More first To delete a call group press Delete to delete all calls in the group Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Call History Delete Call Record from Call History i A Delete Record alert message appears to verify that you want to delete the entire group of calls Step6 Press Delete to delete the record or press Cancel if desired Step7 Press Exit to return to the Applications screen Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communi
65. nable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www bis doc gov index php regulations export administration regulations ear Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Product Safety and Security A Cisco Product Security Overview o Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER 1 5 Warranty e Cisco One Year Limited Hardware Warranty Terms page 101 Cisco One Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com go hwwarranty Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Warranty A Cisco One Year Limited Hardware Warranty Terms o Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP
66. ng up or hang up the handset after your call completes Change Cisco WebDialer Preferences Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Initiate a call using Cisco WebDialer to access the Make Call window Select one of the following options from the Make Call window Preferred language e Preferred device Choose a line or a phone Note If you have one phone with a single line the appropriate phone and line are automatically selected If you have more than one phone of the same type the list identifies the phone by device type and MAC address To display the MAC address on your phone select Applications gt Phone Information If you have an Extension Mobility profile select Extension Mobility from the Calling Device drop down menu Ensure that you do not select Do not display call information nor Disable Auto Close Note Ifyou select Do not display call information the Make Call Window is not displayed when you next use the phone If you select Disable auto close the call window does not automatically close after 15 seconds Sign Out of Cisco WebDialer Step 1 Step 2 Procedure Access the Make Call or Hang Up window Select Sign Out Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER 5 Call History e Call History Overview page 39 e View Call History page 40 e View Call Record Details page 40 e Filter Call Hist
67. nnect your phone to the corporate IP telephony network Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Getting Started Bluetooth otfacedes cisco 1 DC adapter port DC48V Computer port 10 100 1000 PC connection 2 AC to DC power supply optional Handset connection 3 AC power wall plug optional Analog headset connection headset optional 4 Network port 10 100 1000 SW with IEEE 802 3af and 802 3at power enabled Bluetooth Your phone supports Bluetooth Class 2 technology so you can use a Bluetooth headset You can add and pair up to five Bluetooth headsets to your phone but the last Bluetooth headset connected becomes the default for use with the phone Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Getting Started Buttons and Hardware Buttons and Hardware Your phone provides quick access to your phone lines features and call sessions The Programmable Feature buttons left side are used to view calls on a line or access features such as Speed Dial or All Calls These buttons are also called Line buttons 1 Phone screen Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys 2 Video Camera
68. ns Answer Call Using PickUp i b if you do not want calls to answer automatically on your speakerphone press the headset button to make and answer calls using a headset or the handset Answer Call Using PickUp Call PickUp allows you to answer a call ringing on a coworker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling tasks with coworkers There are three ways you can pick up a call e PickUp Allows you to answer a call ringing on another phone within your call pickup group If multiple calls are available for pick up your phone picks up the oldest call first the call that has been ringing for the longest time e Group PickUp Allows you to answer a call on a phone that is outside your call pickup group by e Using a group pickup number provided by your system administrator e Dialing the number of the ringing phone e Other PickUp Allows you to answer a call ringing on another phone within in your call pickup group or in an associated call pickup group Your system administrator sets up your call pickup group and your call pickup softkeys depending on your call handling needs and work environment You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed dial buttons for you Line Status indicators allow you to see if a line that is associated with a speed dial button is idle in
69. o Mute button is lit The phone continues to receive video You can restart video transmission at any time during the call To restart video transmission you must press the Video Mute button When video transmission resumes the phone displays the video user interface and the Video Mute button is unlit Procedure Press Applications 3 Use the Navigation pad and Select button to scroll and select Preferences Select Video Select Always send my video Note Ifvideo capability is disabled you cannot select the Always send my video menu item Select Yes to enable automatic video transmission or No to disable automatic video transmission Press amp to return to the previous screen Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Video Camera Adjust Video Brightness Adjust Video Brightness Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications 3 Use the Navigation pad and Select button to scroll and select Preferences Select Video Select Brightness e To increase brightness press the up arrow on the Navigation pad To decrease brightness press the down arrow on the Navigation pad Press Save to set the brightness or press Exit to return to the previous screen Enable Video on PC XY When you connect a PC to the PC port of your phone and login to a CAST client for example Cisco Jabber you can send
70. o path does not change until a new default audio path is selected for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path 12 Video Mute button Mutes the video from the phone screen during a video call When Video Mute is on the Video Mute button is lit red Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Getting Started Buttons and Hardware 13 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is lit red 14 Headset button Selects the headset as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green m A headset icon amp 4 in the phone screen header line indicates that the headset is the default audio path This audio path does not change until a new default audio path is selected for example by picking up the handset 15 Volume button Controls the handset headset and speakerphone volume off hook and controls the ringer volume on hook Gz Silences the ringer on the phone if an incoming call is ringing Your administrator sets a minimum ringer volume level ranging from 0 to 14 The default level is 0 silent You can only adjust the ringer volume to a level greater than the configured minimum ring volume val
71. o return to the Applications screen Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Basic Operations Sign In to Cisco Unified Communications Self Care Portal Sign In to Cisco Unified Communications Self Care Portal Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Your phone is a network device that can share information with other network devices in your company including your personal computer You can use your computer to sign in to the Cisco Unified Communications Self Care Portal where you can control features settings and services for your phone For example you can manage your phone display language set up services add entries to your personal address book and set up speed dial codes Before you can access any of your options such as Speed Dial or Personal Address Book you must sign in When you are finished using portal you must sign out In some cases you can access the Cisco Unified Communications Self Care Portal without having to sign in For more information contact your system administrator For assistance in using the portal see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw ps556 products_user_guide_list html Procedure Obtain the portal URL user ID and default password from your system administrator Typically the portal URL is http lt ip_ad
72. occur in chronological order For each group the time of the latest call and the number of calls such as 3 displays e Incoming Received and outgoing Placed calls are grouped together e Missed calls are grouped together in a separate group Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call and these calls are not grouped even when they are next to each other in the list A plus symbol on entries in call history redial or call directory indicates that your phone is set up to list international calls For more information see your system administrator View Call History Step 1 Step 2 Step 3 Step 4 View Call Step 1 Step 2 Step 3 Procedure Press Applications Select Call History Scroll and select a call record or call group Press Exit to return to the Applications screen Record Details Procedure Press Applications em Use the Navigation pad and Select button to scroll and select Call History Select a call record or group and press Details You may need to press the More softkey first When you are on a call record you can also press the right arrow on the Navigation pad to display the call details may be reversed on phones that use a right to left mode such as for Arabic e For each individual call the Details screen displays the line information in the upper right corner such as Line 5782 and the call name
73. on my phone Possible Cause It has not been set up by your system administrator Solution Ask your system administrator to enable the All Calls feature for you Cannot Sign In to Personal Directory Problem You are unable to sign in to your personal directory Possible Cause e You are using your password to sign in not your personal identification number PIN e Your PIN needs to be reset Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Troubleshooting Cannot Access Self Care Portal Solution e Use your PIN not your password e Contact your system administrator Cannot Access Self Care Portal Problem You are unable to access your Self Care Portal Possible Cause Your password needs to be reset or your administrator may have changed your access to the pages Solution Contact your system administrator Documentation Service Requests and Additional Information For information about how to obtain documentation submit a service request and gather additional information see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop usin
74. ons e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Product Safety and Security A Bluetooth Wireless Headset Performance e Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of external devices cables and connectors A Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Bluetooth Wireless Headset Performance The Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth Bluetooth enables low bandwidth wireless connections within a range of 30 feet 10 meters The best performance is in the 3 to 6 foot 1 to 2 meter range You can connect up to five headsets but only the last one connected is used as the default Because there can be potential interference issues Cisco recommends that you move 802 11b g devices Bluetooth devices microwave ovens and large metal objects away from the wireless headset For a Bluetooth wireless headset to work it does
75. ory page 41 e Dial from Call History page 41 Edit Number from Call History page 42 e Clear Call History page 42 e Delete Call Record from Call History page 42 Call History Overview Call History allows you to view information about the last 150 calls on your phone Individual calls and call groups are listed chronologically from the most recent call to the oldest one If your phone has multiple lines calls on all lines are added together The oldest calls over the 150 call limit are dropped from the history In the Call History screen the line information such as Line 5623 is shown in the upper right corner to indicate the line name or number for which the call history displays If set up by your administrator icons display beside each Call History entry The icon shows the status Unknown Idle Busy or DND of the person who made the call For each call record or call group an icon to the left of the caller ID shows the call type e A 5 Received e ee Placed Missed ama If you have a single line you can answer an incoming call while viewing the Call History list If the caller ID is unavailable Unknown displays and the phone number is listed Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Call History A View Call History Calls for the same caller ID and phone number are grouped together only when they
76. ory Entry from Phone Procedure Step 1 Press Contacts cp Step2 Sign in to Personal Directory Step3 Select Personal Address Book The Search for an entry screen displays Step4 Press Submit Step5 Press New You may need to press More first Step6 Enter the nickname information You can also enter a name Step 7 Press Phones and enter the phone numbers Make sure you include any required access codes such as 9 or 1 Step8 Press Submit to add the entry to your personal directory Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Contacts Dial Number from Personal Directory Dial Number from Personal Directory Procedure Step 1 Press Contacts o Step2 Sign in to Personal Directory Step3 Select Personal Directory and search for an entry Step4 Select the personal address book entry that you want to dial Step5 Press Dial Edit Personal Directory Entry Procedure Step 1 Press Contacts Cc Step2 Sign in to Personal Directory Step3 Select Personal Address Book and search for an entry Step4 Press Select Step5 Press Edit Step6 Modify the entry information Step7 Press Phones to modify a phone number Step8 Pres Update Fast Dial Codes with Personal Directory You manage the fast dial codes with Personal Directory using the Contacts menu on your phone Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Comm
77. other phone in the Cisco Unified Communications Manager system Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Basic Operations Park and Retrieve Call Using Call Park Directed Call Park Allows you to park and retrieve an active call in two different ways e Assisted Directed Call Park Allows you to park an active call using a feature button which your system administrator sets up as a speed dial line With this type of directed call you can monitor the status of the line in use idle or Do Not Disturb using Line Status indicators e Manual Directed Call Park Allows you to park an active call by transferring it to a Directed Call number which your system administrator sets up You retrieve the call at another phone by dialing a park retrieval prefix number provided by your system administrator and then dialing the Directed Call number you used to park the call Your system administrator sets up either the Directed Call Park or the Park feature on your phone but not both Related Topics Line Status on page 56 Park and Retrieve Call Using Call Park Procedure Step1 During a call press Park and then hang up Your phone displays the number where the system parked the call The parked call is put on hold and you can press Resume to resume the call on your phone Step2 From any other Cisco IP Phone in your network enter the number where the ca
78. oval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Any Internet Protocol IP addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers Any examples command display output network topology diagrams and other figures included in the document are shown for illustrative purposes only Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental Cisco and the Cisco logo
79. p 5 Step 6 Step 7 Step 8 Step 9 Step 10 You can choose a different ringtone for each line that your phone plays to indicate an incoming call For information about adding custom ringtones to your phone contact your system administrator The phones support third party ringtone customizations For more information contact your system administrator Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Preferences Select Ringtone If your phone has multiple lines select a line and press Edit or Select Highlight a ringtone Press Select or Edit Press Play to play the sample ringtone Press Set to apply the ringtone To apply the ringtone to all lines press Apply To All Press Return to return to the Preferences screen Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP User Preferences Change Wallpaper i Change Wallpaper Step 1 Step 2 Step 3 Step 4 Step 5 Your system administrator controls if you can change the wallpaper If you can change the wallpaper you can set up your phone with wallpapers that are provided with the phone or with your own custom wallpaper For more information contact your system administrator The phones support third party wallpaper customizations For more information contact your system administrator Procedure Press Applications gt Use the Navig
80. port The base station communicates with the wireless analog headset You enable or disable the headset and base station from the Applications menu The base station and headset allow you to remotely control basic phone functions including off hook on hook and ring indication You adjust the volume during a call using the volume button on the phone For more information on using the headset see the headset manufacturer s documentation Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Accessories Bluetooth Bluetooth i Add Bluetooth Accessory Step 1 Step 2 Step 3 Step 4 Step 5 This procedure applies to the Cisco Unified IP Phone 8945 only Before you add a Bluetooth accessory it must be discoverable by the phone Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable For more information see the documentation provided by the Bluetooth accessory manufacturer Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select Add Bluetooth Accessory The phone searches for discoverable accessories that are supported When an accessory is found it is added to the list in the Adding Bluetooth Accessory screen Select the Bluetooth accessory and press Connect The phone automatically attempts to connect the accessory using a Bluetooth device PIN of 00
81. res Switch Between Multiple Calls on Same Line The phone screen text changes based on the active call and the number of calls on the line Switch Between Multiple Calls on Same Line Procedure Step1 Select a call using one of the following actions e Use the Navigation pad and Select button to select a call e Press the line button to switch between two calls on the same line Step2 If there are more than two calls on the line select the call from the call list and resume the call Move From Line to Another Line with Multiple Calls Procedure Step1 Press the line button for the call to which you are switching If a single call is holding on the line the call automatically resumes Step2 If multiple calls are holding the phone prompts you to select a call Highlight the appropriate call and press Resume Create Conference with Two Calls on Same Line Procedure Step1 With two connected calls on the same line select a call to make it the active call the second call is put on hold Step2 Press Conference Step3 Perform one of the following actions e Enter the new participant s phone number and wait for the call to connect e Select the call to add to the conference from the list of calls on the line e Press another line button and select a call from that call list Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Advanced Calling Features
82. rings as usual e Your system administrator can set up other call forward options that do the following e Allow calls placed from the call forward target number to your phone to ring through rather than be forwarded Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Basic Operations Forward All Calls i Forward All Calls Procedure Step1 On any idle line from which you want to forward your calls press Forward All Step2 Enter a phone number or select an entry from the Call History list Depending on how your voicemail system is set up you may be able to press Messages to forward all calls to voicemail Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded Step3 To verify that your calls are forwarded look for A Forward All icon in the line label The forwarding information in the header Step4 To cancel call forwarding press Forward Off Hold Call Hold allows you to put an active call into a held state Your phone allows one active call at a time other calls are put on hold Hold works with your phone handset as well as with USB headsets Procedure Sten To put a call on hold press the Hold button E gt The Hold icon displays and the line button puls
83. speaking Press Intercom to end the call Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Basic Operations Receive Intercom Call Receive Intercom Call Intercom allows you to place and receive one way calls using a dedicated or dialable intercom line After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Procedure Step1 When an intercom call comes to your phone you receive a message on your phone screen an audible alert and your phone answers the intercom call with mute activated You can handle the intercom call in one of these ways e Listen to the intercom caller in whisper mode Any current call activity you are already engaged in continues simultaneously In whisper mode the intercom caller cannot hear you Press Intercom to switch to connected mode In connected mode you can speak to the intercom caller Step2 Press Intercom to end the call View Phone Information The Phone Information window displays the following information about your phone e Model Number IP Address some phones display IPv4 Address and IPv6 Address e MAC Address e Active Load e Last Upgrade e Active Server e Stand by Server Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Phone Information Step3 Press Exit softkey t
84. ss the pulsing green line button e Press Resume e Highlight the call using the Navigation pad and press the Select softkey Why Do Softkeys Keep Changing Question Why do the softkeys keep changing Answer Softkeys act on the selected highlighted call or menu item only The softkeys that display depend on the call or item you have selected Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Frequently Asked Questions What Is the Best Way to Look at Calls When Have a Shared Line or Multiple Lines What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines Question What is the best way to look at calls when I have a shared line or multiple lines Answer If you have a shared line or multiple lines it is recommended that you use the All Calls feature to view calls When you press the All Calls button on the left all calls for all your lines are listed on the phone screen in chronological order oldest first If you do not have an All Calls button contact your system administrator to set up this feature Your administrator can also set up your primary line key to act the same as the All Calls button Why Does My Call Disappear After Accidently Press a Button Question Why does my call disappear after I accidently press a button Answer If you are on a call and press a button for another line your line view
85. sume to resume the call on your phone e Retrieve the call from another phone Park Call Using Manual Directed Call Park Step 1 Step 2 Step 3 Step 4 Step 5 Procedure During a call press Transfer a Enter the Directed Call number where you will park the call Press Transfer again to finish parking the call and then hang up Retrieve the call from any other Cisco IP Phone in your network as follows a Enter the park retrieval prefix b Dial the Directed Call number If you do not retrieve the call within the time that your system administrator has set you receive an alert tone At that time you can e Press Resume to resume the call on your phone Retrieve the call from another phone Manage Intercom Calls Intercom allows you to place and receive one way calls using a dedicated or dialable intercom line When you place an intercom call the recipient s phone autoanswers with mute activated whisper mode and broadcasts your message through the recipient s speakerphone headset or handset if one of these devices is active Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Basic Operations Place Dedicated Intercom Call After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Place Dedicated Intercom Call Step 1 Step 2 Step 3 Intercom allows you
86. ted and display a missed call message e When you answer the call on one remote destination the other remote destinations and desk phone stop ringing and are disconnected and a missed call message is shown on the other remote destinations e When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines the Cisco Unified devices that share the same line displaya Remote In Use message Enable Mobile Connect Procedure Step1 Press Mobility to display the current remote destination status Enabled or Disabled Step2 Press Select to change the status Step3 Press Exit Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone Procedure Step1 Press Mobility or To Mobile to display the current remote destination status Enabled or Disabled Step2 Press Select to change the status Step3 Press Exit Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Advanced Calling Features A Switch Desk Phone Call to Mobile Phone Switch Desk Phone Call to Mobile Phone Procedure Step1 Press Mobility Step2 Select To mobile Step3 Answer the in progress call on your mobile phone Note You cannot use the same phone line for any other calls but if your desk phone supports multiple lines you can use another line to make or receive calls Switch Mobile Call to Desk Phone Procedure Step1 Sele
87. tep 2 Step 3 This procedure applies to the Cisco Unified IP Phone 8945 only Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select a Bluetooth accessory and then press the Disconnect Delete Bluetooth Accessory Step 1 Step 2 Step 3 Step 4 This procedure applies to the Cisco Unified IP Phone 8945 only Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select a Bluetooth accessory and press Delete When prompted press Yes The Bluetooth accessory is disconnected if it was connected and removed from the Accessories list Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER 1 2 Frequently Asked Questions e How Do I Redirect an Incoming Call page 87 e How Do I Silence a Ringing Call If I m On a Call page 88 e How Can I Resume a Call that Is On Hold page 88 e Why Do Softkeys Keep Changing page 88 What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines page 89 Why Does My Call Disappear After I Accidently Press a Button page 89 e How Do I Check Missed Calls on My Phone page 89 e How Do I Exit from a Running Application page 90 e How Do I Connect Two Calls and then Drop from the Line Myself page 90 e What Does the Swap Softkey Do page 91 e How Do I Cancel a Conferenc
88. the certificate e Certificate If the phone uses only a certificate for authentication the Sign In screen does not appear and phone displays the status of the phone attempting the VPN connection When the power is lost or reset under some circumstances the stored credentials are cleared Step2 Select Sign In to connect Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP l Advanced Operations VPN Connection Settings If you press Cancel while the phone is attempting the connection the connection attempt stops and the Sign In screen appears again If you press Cancel again the VPN menu appears and shows the VPN Enabled field as Off The phone will not attempt a VPN connection again until you set the VPN Enabled field to On VPN Connection Settings The VPN window Applications gt VPN consists of these fields e Enable or disable VPN If Auto Detect Network Connection is disabled toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection e Change credentials Select Change Credentials to change the user ID and password If the authentication is certificate only or VPN Enabled is Off the option is dimmed e View VPN status The VPN Status field displays Connected or Not Connected Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Advanced Operations
89. the first call is ringing the phone screen text changes according to the total number of incoming calls e If there are more incoming calls press Answer to view all calls on all lines e If there is any incoming call on the same line the phone adds the call to the call list If you press the line button you can view the list of calls on the line e If there are two simultaneous incoming calls on the phone Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Advanced Calling Features Shared Line i Press Answer or line button to answer the call Press the line button of another line to view the list of incoming calls on that line Shared Line If there are two or three remote calls on the shared line the caller ID indicates the number of calls on the line and the state of the call If at least one call is on hold on the line the line button flashes red If all the calls are active the line button flashes solid red Barge Barge allows you to add yourself to non private calls on a shared line You can convert the call into a conference and add new participants Add Yourself to Call on Shared Line Barge allows you to add yourself to non private calls on a shared line You can convert the call into a conference and add new participants Procedure Press the red Line button for the shared line You are added to the call Enable Privac
90. ther Number 22 Swap Between Calls 22 Mute Phone 23 Mute Video 23 Monitor and Record Calls 23 Save Volume 24 Call Forward 24 Forward All Calls 25 Hold Call 25 Swap Between Held and Active Calls 26 Put Call on Hold by Answering New Call 26 Respond to Hold Reversion Notification 26 Determine if Shared Line Is On Hold 26 Remote Hold 27 Set Up Call Back Notification 27 Call Park 27 Park and Retrieve Call Using Call Park 28 Park Call Using Assisted Directed Call Park 28 Park Call Using Manual Directed Call Park 29 Manage Intercom Calls 29 Place Dedicated Intercom Call 30 Place Dialable Intercom Call 30 Receive Intercom Call 31 View Phone Information 31 Sign In to Cisco Unified Communications Self Care Portal 32 CHAPTER 4 Contacts 33 Corporate Directory 33 Search and Dial Contact 33 Search and Dial Contact While on Call 34 Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Sw Contents Personal Directory 34 Sign In and Out of Personal Directory 35 Add Personal Directory Entry from Phone 35 Dial Number from Personal Directory 36 Edit Personal Directory Entry 36 Fast Dial Codes with Personal Directory 36 Place Call Using Fast Dial Code 37 Delete Fast Dial Code 37 Cisco WebDialer 37 Use Cisco WebDialer with Another Online Corporate Directory 37 Change Cisco WebDialer Preferences 38 Sign Out of Cisco WebDialer 38 CHAPTER 5 Call History 39 Call History O
91. these ways e Press the session button of a held call e Enter the transfer recipient s phone number e Scroll to a Call History record and press Call e Press a speed dial button e Press Speed Dial enter a speed dial number or highlight the number you want to call and press Speed Dial again e Press Active Calls and select a held call The transfer completes immediately 2 Press Transfer again You do not have to wait for the recipient to answer to complete the transfer Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Frequently Asked Questions What Does the Swap Softkey Do What Does the Swap Softkey Do Question What does the Swap softkey do Answer The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference This allows you to consult privately with the party or parties on each call before combining the calls into a conference How Do I Cancel a Conference or Transfer After Start It Question Can I cancel a conference or transfer procedure after I have started it Answer Yes before completing a conference or transfer you can press Release e or Cancel to cancel it How Can I Combine Two Calls Into a Single Conference Call Question How can I combine two calls on hold into a single conference call Answer Make sure that one of the calls is active not on hold If bot
92. to place and receive one way calls using a dedicated or dialable intercom line When you place an intercom call the recipient phone autoanswers with mute activated whisper mode and broadcasts your message through the recipient s speakerphone headset or handset if one of these devices is active After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Procedure Press Intercom Note Your phone enters whisper mode until the recipient accepts the intercom call If you are on an active call that call is placed on hold Listen for the intercom alert tone then begin speaking Press Intercom to end the call Place Dialable Intercom Call Step 1 Step 2 Step 3 Step 4 Intercom allows you to place and receive one way calls using a dedicated or dialable intercom line When you place an intercom call the recipient s phone autoanswers with mute activated whisper mode and broadcasts your message through the recipient s speakerphone headset or handset if one of these devices is active After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Procedure Press Intercom Enter the intercom code Note Your phone enters whisper mode until the recipient accepts the intercom call If you are on an active call that call is placed on hold Listen for the intercom alert tone then begin
93. ue 16 Messages button Autodials voicemail system varies by system z 17 Applications button Opens closes the Applications menu Depending on how the phone is set up use this button to access applications such as Call History Preferences and Phone Information 18 Contacts button Opens closes the Contacts menu Depending on how the phone is set up use this button to access Personal Directory Corporate Directory or Call History aa Use this button to exit from a feature and return to your home screen 19 Phone Speaker Speaker for the phone Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Getting Started Phone with Single Line 20 Programmable feature buttons also called Line buttons Each corresponds with a phone line Speed Dial and calling feature Pressing a button for a phone line displays the active calls for that line If you have multiple lines you may have an All Calls button that displays a consolidated list of all calls from all lines oldest at the top Cisco recommends that you keep your phone in the All Calls view Color LEDs indicate the line state Amber e Ringing call on this line Green e Active or held call on this line Red Shared line in use remotely The positions of the feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic
94. unications Manager 10 0 SCCP and SIP Contacts Place Call Using Fast Dial Code i Place Call Using Fast Dial Code Step 1 Step 2 Step 3 Step 4 Procedure Press Contacts ae Sign in to Personal Directory Select Personal Fast Dials and scroll to a fast dial code Note To get more fast dial codes press Next Select the required fast dial code and press Dial Delete Fast Dial Code Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Contacts as Sign in to the Personal Directory Select Personal Fast Dials and search for a fast dial code Select the required code and press Remove Select the index and press Remove Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser For more information contact your system administrator Use Cisco WebDialer with Another Online Corporate Directory Step 1 Procedure Sign in to a Cisco WebDialer enabled corporate directory Step2 Search for the required name and select the required number Step3 When prompted enter your user ID and password Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Contacts A Change Cisco WebDialer Preferences Step 4 Step 5 Note Ifyou are using Cisco WebDialer for the first time review preferences on the Make Call window Select Dial Select Ha
95. ur phone you must set up the codes on the Self Care Portal Procedure To place a call using speed dial code while on hook enter the speed dial code and press Speed Dial To place a call using speed dial while off hook perform these steps a Lift the handset and press Speed Dial b Enter the speed dial code and press Speed Dial again to complete the call Pause in Speed Dial amp You can use Speed Dial to reach destinations that require a Forced Authorization Code FAC Client Matter Code CMC dialing pauses or additional digits such as a user extension a meeting access code or a voice mail password When you press the configured Speed Dial the phone establishes the call to the destination number and sends the specified FAC CMC and additional digits with dialing pauses inserted To include dialing pauses in the speed dial include a comma as part of the speed dial string This comma specifies a pause of 2 seconds It also allows you to separate FAC and CMC from the other digits in the speed dial string Note Be aware of the following requirements when you include FAC and CMC in the speed dial string e FAC must always precede CMC in the speed dial string e A speed dial label is required for speed dials with FAC and DTMF digits e Only one comma is allowed between FAC and CMC digits in the string Each comma you include represents an additional pause of 2 seconds For example two commas represent a pause of
96. use in a Do Not Disturb state or ringing Procedure Step1 Perform one of the following actions e Press PickUp to transfer a ringing call within your pickup group to your phone e If you have multiple lines and want to pick up the call on a nonprimary line first press the desired line button then press PickUp If your phone supports autopickup you are connected to the call Step2 Ifthe call rings press Answer to connect to the call Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Basic Operations A Answer Call Using Group PickUp and Group PickUp Number Answer Call Using Group PickUp and Group PickUp Number Procedure Step1 Perform one ofthe following actions Press Group PickUp to answer a call on a phone outside your pickup group If you have multiple lines and want to pick up the call on another line first press the desired line button then press Group PickUp Step2 Enter the group pickup number If your phone supports autopickup you are now connected to the call Step3 Ifthe call rings press Answer to connect to the call Answer Call Using Group PickUp and Phone Number Procedure Step1 Perform one of the following actions e Press Group PickUp e If you have multiple lines and want to pick up the call on a nonprimary line first press the desired line button and then press Group PickUp Step2 Enter the number of the phone lin
97. used for accounting or billing codes For more information contact your system administrator When you need to enter a CMC the phone displays Enter Client Matter Code the dialed number changes to and you hear a special tone Enter the CMC for the call using the keypad Related Topics Forced Authorization Code on page 64 Forced Authorization Code Your administrator may require that you enter a Forced Authorization FACC after you dial a phone number The FAC controls access to phone numbers For more information contact your system administrator Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Advanced Operations Secure and Nonsecure Indication Tones When you need to enter an FAC the phone displays Enter Authorization Code the dialed number changes to and you hear a special tone Enter the FAC for the call using the keypad For security reasons the phone displays a instead of the number entered Related Topics Client Matter Code on page 64 Secure and Nonsecure Indication Tones When a phone is configured as secure encrypted and trusted it can be given a protected status After a phone is protected it can be configured to play an indication tone at the beginning of a call You will hear these secure or nonsecure indication tones only on protected phones If the overall call status changes during th
98. verview 39 View Call History 40 View Call Record Details 40 Filter Call History 41 Dial from Call History 41 Edit Number from Call History 42 Clear Call History 42 Delete Call Record from Call History 42 CHAPTER 6 Voicemail 45 Voicemail Overview 45 Check for Voice Messages 45 Listen to Voice Messages 46 Visual Voicemail 46 CHAPTER 7 Advanced Calling Features 47 Conference 47 Add Third Party to Conference 48 Join Calls into Conference 48 Swap Between Calls Before Completing Conference 48 View Conference Participants 49 Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP am Contents Remove Conference Participant 49 Meet Me Conference 49 Host Meet Me Conference 50 Join Meet Me Conference 50 Speed Dial 50 Place Call with Speed Dial Button 51 Place Call Using Speed Dial Codes 51 Pause in Speed Dial 51 Do Not Disturb 52 Turn DND On and Off 53 Line Status 53 Malicious Call Identification 54 Trace Suspicious Call 54 Cisco Extension Mobility 54 Enable Extension Mobility 54 Mobile Connect 55 Enable Mobile Connect 55 Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone 55 Switch Desk Phone Call to Mobile Phone 56 Switch Mobile Call to Desk Phone 56 Hand Off Call from Mobile Phone to Desk Phone 56 Line Status 56 Line Status Indicators 57 Hunt Groups 57 Sign In and Out of Hunt Group 58 Display
99. will change Your current call disappears from view and calls for the newly selected line are displayed To redisplay the call you are on select the line it is on or press All Calls How Do Check Missed Calls on My Phone Question How do I check missed calls on my phone Answer To check missed calls on your phone you must 1 Press Applications a 2 Use the Navigation pad and Select button to scroll and select Call History 3 Press the Missed softkey Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Frequently Asked Questions A How Do l Exit from a Running Application How Do I Exit from a Running Application Question How do I exit from a running application Answer To exit from a running applications you must 1 Press Applications 3 2 Use the Navigation pad and Select button to scroll and select Running Applications 3 Select a running application and press Close App to close the application When prompted save your changes 4 Press Exit to end the running application If you do not exit a running application it continues to run in the background How Do I Connect Two Calls and then Drop from the Line Myself Question How do I connect two calls and then drop from the line myself Answer When you are on an active call not on hold do the following 1 Press Transfer es and enter the transfer recipient s phone number in one of
100. y Conference List No Transfer Yes Transfer to Active Calls Direct No Transfer Auto Answer Yes Call Waiting Yes Caller ID Yes Audible Message Waiting Indicator Yes All Calls Programmable Line Key Yes Answer Programmable Line Key Yes Unified Session Presentation Yes Conference is the only feature supported Voicemail Yes Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster Speed Dial Yes Service IRL Programmable Line Yes Key To Voicemail iDivert No The iDivert softkey does not display Line Filters Partial Lines are supported but cannot be shared Park Monitoring No The Park softkey does not display Hi Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP Advanced Operations Survivable Remote Site Telephony Overview Feature Supported Notes Barge No You see the message That feature is not currently available Enhanced Message Waiting No Message count badges do not Indication appear on the phone screen Only the Message Waiting icon displays Directed Call Park No The softkey does not display BLF Partial BLF feature key works like Speed Dial keys Hold Reversion No Calls remain on hold indefinitely Remote Hold No Calls appear as Local Hold calls Meet Me No The Meet Me softkey does not display PickUp No Th
101. y on Shared Line Privacy allows you to prevent others who share your line from seeing information about your calls Privacy applies to all shared lines on your phone If you have multiple shared lines and Privacy is enabled others cannot view any of your shared lines If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual Procedure Step1 Press Privacy to enable the feature Visual confirmation displays on your phone screen for as long as the feature is enabled Step2 Press Privacy again to turn off the feature Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Advanced Calling Features a Enable Privacy on Shared Line Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP CHAPTER Advanced Operations e Video Calls and Security page 63 e Call Functions page 63 e Feature Buttons and Softkeys page 66 e Survivable Remote Site Telephony Overview page 67 e VPN Client page 70 Video Calls and Security The audio for a call can be secure or nonsecure Similarly the video stream for a call can be secure or nonsecure Depending on the system configuration the Secure icon displays when only audio stream is secure or when both audio and video streams are secure For more information contact your system administrator When you
102. you place the call the called phone does not support video Enable Video Transmit If your system administrator enables video on the Cisco Unified Communications Manager you can enable your phone to send video Note You can stop transmitting video for the call by disabling video transmit If you disabled video transmission at any time during the call you can re enable video for the call by pressing the Video Mute button When video transmission resumes the phone displays the video user interface and the Video Mute button is unlit Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10 0 SCCP and SIP m Video Camera A Enable Automatic Video Transmit Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press Applications a Use the Navigation pad and Select button to scroll and select Preferences Select Video Select Video calls Select On to enable video calls or Off to disable video calls Press amp to return to the previous screen Enable Automatic Video Transmit XY If your system administrator enables video on the Cisco Unified Communications Manager and you enable your phone to always send video you can transmit video automatically whenever a call is initiated or accepted Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 When you disable automatic video transmit video transmission is stopped for the call and the Vide

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