Xen IPK II ATTENDANT User Guide
Contents
1. Key Press 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th 1 8 7 gt Back to1 A B C 2 0 5 2 BacktoA D E 8 0 e f 3 Back to D G H g h i 4 BacktoG J K j k 5 Back to J 6 M N 0 m n 0 6 Back to M P Q R S p q r s 7 Back to P T U V t u v 8 Back to T 9 Ww X Y w x y Z 9 Back to W 0 0 G SIE Back to 0 I lt gt 2 Back to Accept Space Back to Accept 0 Clear and back 1 character before cursor e Clears all characters to the right of the cursor 13 xen IPK II The material contained herein is subject to change without prior notice at the sole discretion of NEC Business Solutions Ltd Copyright 2006 NEC Business Solutions Ltd Sods IU Document No NEC 9774 Version 1 0 DPA July 20062. C W User Guide 1 x 2 ob x lt lt lt Table of Contents General Information 1 Xen IPK Il Console 1 Attendant Add On Console 2 Answering Calls scene awed en 2 Transferring Calls ee 2 Placing Calls to Call Arrival 0 0 00 cece eee eee 3 Placing Outgoing Calls 2 eee ee eee ee 3 a 4 Night Transfe 5 Trunk to Trunk cece eens 5 Message Waiting Code Restriction Dial Block 6 Paging Using the Direct Paging Access Key 7 Paging Using the Access Code 0 0 cee eee eee 7 Direct Inward System Access DISA 8 Recording Voice Prompts 10 Programming System Speed Dial 12 Clock Calendar Setting 12 Character Entry Table 0002 eee ee eeeee 13 General Information The following should be considered when reviewing this Attendant User guide Attendant console keys can be assigned as Direct Station Selection Busy Lamp Field DSS BLF Call Arrival Virtual Extensions central of
3. 1 Note 2 Note 3 Placing Internal Calls To make a call within the organisation Lift the handset Press the DSS BLF key on the Attendant Add On Console Voice announce after the tone burst OR Wait for the ringing call to be answered When calling a multiline telephone dialling 1 after the station number will change the ringing to voice or voice to ringing Note 1 Note 2 To directly access a personal voice mailbox dial 8 after dialling the station number Placing Calls to Call Arrival Keys To make a call using Call Arrival Keys Lift the handset Press DSS BLF key on the Attendant Add On Console representing a Call Arrival key Wait for the ringing call to be answered Placing Outgoing Calls To place an outside call Lift the handset Press an idle CO Line key on the Attendant Add On Console Dial the telephone number Converse Night Transfer To activate Night Service using programmable function keys Press Night Service key Service Code 751 09 Mode number below 1 Day 1 Mode 2 Night 1 Mode 3 Midnight 1 Mode 4 Rest 1 Mode 5 Day 2 Mode 6 Night 2 Mode 7 Midnight 2 Mode 8 Rest 2 Mode To activate Night Service using service codes Press Speaker Dial 718 OR To change a different group s mode dial 618 the group number 01 32 Dial Night Service code 1 Day 1 Mode 2 Night 1 Mode 3 Midnight 1 Mode 4 Rest 1 Mode 5 Day 2 Mode 6 Night 2
4. Mode 7 Midnight 2 Mode 8 Rest 2 Mode Press Speaker When programmed for Automatic Night Service the system will enter exit the assigned mode at the pre programmed times Note Trunk to Trunk Transfer With an outside call in progress J Press Transfer Dial the trunk access code i e 0 Dial the telephone number and wait for an answer Press the Transfer Replace the handset Note Once established a trunk to trunk connection cannot be re entered Message Waiting To leave a Message Waiting Call busy or unanswered extension Dial 0 or press Message Waiting key Service Code 751 38 Hang up Note The called station the MW LED lights To cancel the Messages Waiting you have left at a specific extension Press Speaker Dial 771 Dial number of extension you do not want to have your messages Hang up Code Restriction Dial Block To set Dial Block for another extension Press Speaker Dial 601 default Dial the 4 digit Dial Block code as set in programming Dial the extension number to be blocked Dial 1 Note Confirmation tone is heard Press Speaker To release Dial Block for another extension Press Speaker Dial 601 Dial the 4 digit Dial Block code Dial the extension number to be released from Dial Block Dial 0 Note Confirmation tone is heard Press Speaker Paging Paging Using the Direct Paging Access Key To make the page Lift the handset Press th
5. number you want to record 01 48 When you hear Please start recording followed by a beep record your message Note Normally your message cannot exceed 16 seconds If you hear Recording finished you have exceeded the allowed message length Press to end recording OR Hang up to save the message To listen to a previously recorded VRS message Press Speaker Dial 616 Dial 5 Listen Dial the VRS message number to which you want to listen 01 48 Note You will hear the previously recorded message If you her a beep instead there is no previous message recorded Press to hear the message again OR To hear another message press 5 and then enter the message number 01 48 OR Hang up 10 To erase a previously recorded VRS message Press Speaker Dial 616 Dial 3 Erase Dial the number of the VRS message you want to erase 01 48 Press HOLD to cancel the procedure without erasing and return to step 3 OR Hang up to erase the message To record listen to or erase a VRS message if you call in using DISA Place call to the system After the system answers dial the DISA password Dial 616 and the VRS password Dial the function you want 7 Record 5 Listen 3 Erase Dial the message number 01 48 to record the message and press to end recording Note If you dialled 7 to record you can dial to listen to the message you just recorded Note If you dialled 5 to list
6. 0 a trunk number 1 200 fro an outside call OR Dial 2 Common Abbreviated Dialling bin number OR Dial 9 for the operator OR Dial 701 an Internal Paging Zone number 0 1 9 00 01 64 OR Dial 703 an External Paging Zone number 1 8 or 0 for All Call OR Dial 710 a busy extension number to barge in to a call To forward an extension s calls using a DISA call into the system from an offsite DTMF type telephone Dial the telephone number that rings the DISA trunk Wait for the DISA trunk to automatically answer with a unique dial tone Dial the 6 digit DISA password User ID Wait for a second unique dial tone Dial the Call Forward service code Dial the number of the extension to be forwarded Dial 1 to set Call Forwarding or 0 to cancel Call Forwarding Dial the extension number to which the calls will be forwarded To use the Continue code to extend a DISA call An external call connects to an external number either by transferring with Tandem Trunking or by DISA caller After the Long Conversation Warning Timer has expired a warning tone is heard and the user dials the Continue code to extend the conversation After the Continue Timer has expired the warning tone is heard again After the Disconnect Timer has expired the call is disconnected if the Continue code is not dialled again Recording Voice Prompts To record a VRS message Lift the handset Dial 616 Dial 7 Record Dial the VRS message
7. e Direct Paging Access key Make Announcement Wait for the Meet Me Answer or replace the handset Paging Using the Access Code To make an Internal Page announcement Lift the handset Dial 701 and the Paging Zone number 00 64 Note Dialling 00 calls All Call Internal Paging OR Dial 1 and the Combined Paging Group code 1 8 or 0 for Internal External All Call Make Announcement Wait for the Meet Me Answer or replace the handset To page an external zone Lift the handset Dial 703 and the External Paging Zone code 1 8 or 0 for All Call OR Dial 1 and the Combined Paging Group code 1 8 or 0 for Internal External All Call Make Announcement Wait for the Meet Me Answer or replace the handset Display indicates the Combined Paging as an External Page If the Internal Page Zone is busy or if there are no extensions in a page group the page will be announced as an External Page only Note 1 Note 2 Direct Inward System Access DISA To place a DISA call into the system from an offsite DTMF type telephone Dial the telephone number that rings the DISA trunk Wait for the DISA trunk to automatically answer with a unique dial tone Dial the 6 digit DISA password User ID Wait for a second unique dial tone Dial an extension OR Dial 0 for Trunk Group Routing or ARS OR Dial Alternate Trunk Route Access Code if enabled OR Dial 704 a trunk group number 1 100 for an outside call OR Dial
8. en you can dial 5 and the message number to hear it again or if you want to Record Listen to or Erase another message go back to step 4 11 Programming System Speed Dial To store a System or Group Speed Dialling number Press Speaker Dial 753 for system or 754 for group Dial system or group speed dial buffer number Note At default there are 1000 System Speed Dialling codes 000 999 There are Group Speed Dialling codes only if assigned in programming Dial the Trunk Access Code e g 0 if required Dial telephone number you want to store up to 24 digits Note Valid entries are 0 9 and To enter a pause press MIC To enter a Flash press Recall Press Hold Enter the name associated with the Speed Dialling number display telephones only Refer to the Character Entry Table later in this guide Press Hold Press Speaker Clock Calendar Setting To set the system time Press Speaker Dial 728 Dial two digits for the hour 24 hour clock 13 1 00pm Dial two digits for the minutes 00 59 Press Speaker The date must be set in system programming 10 01 Note 12 Character Entry Table When required to enter characters e g station name or speed dial name press the dial pad number corresponding to the alpha character desired i e 2 A B C a b c or 2 3 D E d e f or 3 4 lt 6 H 9 h i or 4 For the name Bob press 2 2 6 6 6 2 2
9. fice lines or selected features Refer to the Xen IPK II Digital Telephone User Guide for additional information on telephone operation All operational instructions assume Prime Line Pickup is assigned to intercom dial tone Ringing Line Preference is assigned All access codes listed are standard some may vary based on system assignment Access to many features is based on system assignments Not all features may be available from your telephone The telephone display provides useful call processing information such as trunk access recall indication feature confirmation etc Xen II Console Xen IPK DSS Console with DSS BLF 1 60 DSS BLF keys 2 Status Indicators red and green ndant Add On Console Atte Answering Calls When CO incoming ringing occurs Lift the handset Converse and process the call Transferring Calls call in progress Press Transfer on the Multiline terminal Press DSS BLF key for the desired station Voice announce after the tone burst OR Wait for the ringing call to be answered Hang up Pressing Transfer immediately after the DSS key will result in an unscreened ring transfer or camp on If the called station is busy or unanswered press the flashing Line key Call Appearance key or Conf key internal calls to return to the original party Unanswered camp ons and unscreened transfers will recall to the attendant telephone With a Note
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