Strata Messaging Voice Mail User Guide
Contents
1. If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct special indirect consequential or exemplary damages for breach of contract tort or otherwise Under no circum stances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning To obtain service under this warranty the retail customer must bring the malfunction of the machine to the atten tion of one of TAIS authorized dealers within the applicable warranty period and no later than thirty 30 days after such malfunction whichever first occurs Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS INC OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY FITNESS FOR2. extension phone number skip the greeting replay the greeting or page you For example when on a business trip you want your cell phone and a colleague s office phone to ring when a call comes into your extension If voice mail picks up you want an alternate greeting played that tells callers you are out of the office but directs them to press 1 to reach an operator 2 to leave a voicemail and 3 to ring a different colleague s extension Recording a Your personal schedule is set up your system administrator however your Scheduled messages are recorded through your voicemail box Greeting 1 Call the voice messaging system and select 3 8 2 Select a greeting number on your keypad between 1 and 9 3 To listen to the greeting select 2 to record a greeting select 3 Strata Messaging Voicemail UG 11 09 TOSHIBA 19 This page is intentionally left blank Unified Messaging D This chapter describes how to e Listen to your email messages through your voicemail as well as delete save reply to and forward these emails e Listen to your voicemail messages from your email inbox as well as archive these messages If Unified Messaging is available in your organization you will be able to access all of your voice messages directly through your email inbox You can listen to your voice messages with any audio player The subject line of voice messages will include caller ID and the duration of voicemail in seconds Access you
3. 2 Normal Volume 3 High Volume 4 Low speed 5 Normal speed 6 High speed During message playback or after the message has finished playing you can reply to the sender of the message The message will be delivered directly to the sender s voicemail box 1 Press 7 1 while listening to a message or after the message has finished playing You can use the following keys at any time during message playback 1 Save the message 2 Listen to next message 3 Erase the message Repeat the message 7 Reply Redirect the message 8 Envelope information 9 Speed or volume control TOSHIBA Strata Messaging Voicemail UG 11 09 Call Back Directly Redirect a Message Strata CIX Checking Messages 2 The system will prompt you to record a message Use the following options to send the message 1 Delivery message 2 Review message 3 Rerecord message O Delivery options see Chapter 3 Sending Messages for more information on delivery options Cancel and exit In addition to replying directly to a mailbox you can also call back the sender of a message This option will ring their phone rather than send a message to their mailbox 1 Press 7 while listening to a message or after the message has finished playing 2 You now have a few options To call the number and delete the message press 3 To call the number and save the message press 4 To call the number and keep the message as new press 5 3 The system will place you on
4. Crystal Display LCD many standard functions of the Strata Messaging voicemail system can be displayed on the telephone LCD and operated by Soft Keys Feature prompting makes voice mail functions easy to use via visual displays on the telephone in place of listening to voice prompts over the handset although the Strata Messaging prompts still play when soft keys are used The table below lists the soft keys that display when using Strata Messaging Table 1 Strata Messaging Soft Keys EE except 1P 2008 DPAP 5000 series i bal a Soft Key Definitions NEEN 4 BUTTON 5 characters 12 BUTTON 12 characters Accept ACPT ACCPT ACCEPT Activate ACTV ACTIV ACTIVATE ee ADD ADEST ADD DEST Call CALL CALL CALL Call Screening SCRN SCREEN CALL SCREEN Cancel CANC CANCL CANCEL Change CHNG CHANG CHANGE Check Delivery CHK CHECK CHK DELIVERY Comment COM COMNT COMMENT Confirm CONF CONFM CONFIRM Continue CONT CONT CONTINUE Count CNT COUNT COUNT Deactivate DACT DEACT DEACTIVATE Delete DEL DELET DELETE Directory Assistance DIR DIRCT DIR ASSIST Edit EDIT EDIT EDIT Email EMAI EMAIL EMAIL Name NAME NAME NAME Envelope Options ENVP ENVLP ENVELOPE Extension EXTN EXTN EXTENSION Strata Messaging Voicemail UG 11 09 TOSHIBA 23 Strata CIX Soft Keys Table 1 Strata Messaging Soft Keys teleph
5. NOT APPLY TO YOU THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE JURISDICTION TO STATE JURISDICTION 7 Export Laws This License Agreement involves products and or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export Any export directly or indirectly in contravention of the United States Export Administration Regulations or any other applicable law regulation or order is prohibited 8 Governing Law This License Agreement will be governed by the laws of the State of California United States of America excluding its conflict of law provisions 9 United States Government Restricted Rights The Software is provided with Restricted Rights The Software and other materials provided hereunder constitute Commercial Computer Software and Software Documentation and Technical Data related to Commercial Items Consistent with F A R 12 211 and 12 212 they are licensed to the U S Government under and the U S Government s rights therein are restricted pursuant to the vendor s commercial license 10 Severability If any provision of this License Agreement shall be held to be invalid illegal or unenforceable the validity legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired 11 No Waiver No waiver
6. RDRCT REDIRECT Re Record RRCD REREC RE RECORD Receipt RCPT RECPT RECEIPT Receipt Urgent RR U RR UR RETURN URGNT Record RECD RECRD RECORD Reject RJCT REJCT REJECT Reply RPLY REPLY REPLY Review REVW REVW REVIEW Rewind RWND REWND REWIND Save SAVE SAVE SAVE Saved SAVE SAVED SAVED Scheduled Greeting SCHD SCHED SCHED GREET Send A Message SEND SEND SEND MSG Setup SETU SETUP SETUP Skip SKIP SKIP SKIP Speed Down SDN SPDDN SPEED DOWN Speed Up SUP SPDUP SPEED UP Stop STOP STOP STOP Temporary Msg TMSG TMSG TEMP MSG Time TIME TIME TIME Toggle TOGL TOGGL TOGGLE Transfer TNFR TRSFR TRANSFER Undelete UNDL UNDEL UNDELETE Urgent URG URGNT URGENT Voice Mail VM VMAIL VOICEMAIL Volume VOL VOL VOLUME Volume Down VDN VOLDN VOLUME DOWN Volume Up VUP VOLUP VOLUME UP Wake Up WAKE WAKE WAKE UP Weekday DAY WKDAY WEEKDAY Weekend WKED WKEND WEEKEND Strata Messaging Voicemail UG 11 09 TOSHIBA THIS IS THE END OF THE DOCUMENT
7. TAIS dealer to a retail customer in new condition be free from defects in material and workmanship for twenty four 24 months after delivery except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS s website Products which are not manufactured by Toshiba but are purchased from Toshiba will be subject to the warranty provisions provided by the equipment manufacturer unless TAIS notifies the end user of any additional warranty provisions in writing This warranty is void a if the equipment is used under other than normal use and maintenance conditions b if the equipment is modified or altered unless the modification or alteration is expressly authorized by TAIS c if the equipment is subject to abuse neglect lightning electrical fault or accident d if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer e if the equipment s serial number is defaced or miss ing or f if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality design or performance The sole obligation of TAIS or Toshiba Corporation under this warranty or under any other legal obligation with respect to the equipment is the repair or replacement of such defective or missing parts as are causing the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option
8. from the voicemail system Press to accept the call At any time during the conversation press again to trigger the call options You can press O for the operator or and another extension number then hang up When call screening is set up a caller is asked to state their name before the call is transferred to your extension You then have the opportunity to accept the call or send it to voicemail If call screening is available in your organization you may activate or deactivate it through your phone 1 Call the voice messaging system and select 3 5 2 The system informs you if call screening is activated or deactivated 3 To change press 1 You can have calls sent directly to your voicemail when you do not want your office phone to ring 1 Call the voice messaging system and select 4 1 2 To deactivate and have calls transferred back to your phone press 1 again TOSHIBA Strata Messaging Voicemail UG 11 09 Strata CIX Personal Options Setting up a The personal schedule allows you to manage calls according to a schedule you Personal Schedule define With the personal schedule you can e Route a call to one or multiple destinations based on caller ID time or a combination of the two e Play different greetings based on caller ID time or a combination of the two e Set up alternate dialing menus allows callers to press digits on the keypad during your message to be transferred to a personal assistant or other
9. of any breach of any provision of this License Agreement shall constitute a waiver of any prior concurrent or subsequent breach of the same or any other provisions hereof and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party 12 Supplier Software The Software may include certain software provided by TAIS suppliers In such event you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with rights to enforce the Agreement with respect to supplier s software YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT Toshiba America Information Systems Inc Telecommunication Systems Division 5932 9740 Irvine Boulevard Irvine California 92618 1697 United States of America DSD 020905 Toshiba America Information Systems Inc Telecommunication Systems Division End User Limited Warranty Toshiba America Information Systems Inc TAIS warrants that this telephone equipment manufactured by Toshiba except for fuses lamps and other consumables will upon delivery by TAIS or an authorized
10. you to send a message to multiple individuals without having to enter in individual mailbox numbers For example if you are a manager you may wish to set up a distribution list that includes your team members You can set up private personal group lists while a system manager will set up global public group lists See Chapter 5 Using Group Distributions for more information on setting up group distribution lists 1 From the subscriber s menu press 2 to record a message Press any key when you are done recording and press 1 to continue Press to send to a Private Distribution list or to send to a global Distribution list Enter the group number Press 1 to confirm or 2 to change your destination Press 1 to send You have the option of deleting a message from a subscriber s mailbox if a message you sent to the subscriber has not yet been listened to 1 Call the voice messaging system and select 5 from the subscriber s menu Enter in the mailbox number you wish to check and the system will play the first unheard message you left for the recipient To delete the message press 3 to replay the message press 1 to hear the next message press 2 TOSHIBA Strata Messaging Voicemail UG 11 09 Greetings 4 This chapter describes how to e Change your personal greeting e Change your recorded name e Set up your temporary extended absence greeting Change your When you access your mailbox for the first time
11. you will be asked to record Personal Greeting your personal greeting You have the option of changing this greeting at any time 1 Call the voice messaging system and select 3 2 3 from the subscriber s menu to change your greeting Press any key when you are done recording 2 To listen to the greeting you have just recorded press 2 or to activate this greeting press 1 To re record the greeting press 3 Deactivate your When your personal greeting is deactivated external callers will hear a Personal Greeting standard system greeting that includes your recorded name If you have also deleted your recorded name callers will hear a system standard greeting that includes your mailbox number 1 Call the voice messaging system and select 3 2 2 The system will tell you if your greeting is activated or deactivated If it is activated press 1 to deactivate Listen to your Call the voice messaging system and select 3 2 2 from the subscriber s Greeting menu to listen to your greeting Change your When you access your mailbox for the first time you will be asked to record Recorded Name your name This will identify your mailbox to you when you log in as well as identify your mailbox to other internal subscribers You can re record your name at any time 1 Call the voice messaging system and press 3 3 2 from the subscriber s menu to change your recorded name Press any key when you are done recording To listen to your name befo
12. 3 6 3 Enter the list number you wish to delete followed by The system will play the name of the list and prompt you to press to confirm the deletion You can listen to a list of members in a distribution list at any time 1 From the Subscriber s menu enter 3 6 4 2 Enter the group list number you wish to listen to followed by 3 Press 1 to listen to a list of the members of the group You can use a private group distribution list when sending a new message or redirecting a received message 1 Call the voice messaging system and record a new message or forward a received message 2 When you address the message for delivery you have the option of inputting a mailbox number or selecting for a private group distribution list 3 Enter the group number you wish to use followed by a 4 Press 1 to confirm or 2 to change your entry You can use a global group distribution list when sending a new message or redirecting a received message 1 Call the voice messaging system and record a new message or forward a received message 2 When you address the message for delivery you have the option of inputting a mailbox number or selecting for a public distribution list 3 Enter the group number you wish to use followed by a 4 Press 1 to confirm or 2 to change your entry TOSHIBA Strata Messaging Voicemail UG 11 09 Personal Options 6 This chapter explains procedures on how to do the following e Send not
13. A PARTICULAR PURPOSE AND FITNESS FOR USE ARE EXCLUDED No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty No such modifi cation or extension is effective unless it is in writing and signed by the Vice President and General Manager Tele communication Systems Division WARRANTIES FOR NON TOSHIBA BRANDED THIRD PARTY PRODUCTS A valuable element of Toshiba s product strategy is to offer our customers a complete product portfolio To provide this value to our customers at the most optimal prices we offer both Toshiba branded and third party manufactured products that support our Toshiba Strata CIX product portfolio Similar to other resellers of software hardware and peripherals these third party manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba branded products Customers should note that third party manufacturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and peripheral products we do not specifically test or guarantee that the third party product
14. Group Distribution List This chapter explains The difference between a private and global group distribution list How to set up and use a private group distribution list How to use a global group distribution list You can send a new message or redirect a message to a group distribution list This option allows you to send a message to multiple individuals without having to enter in individual mailbox numbers For example if you area manager you may wish to set up a distribution list that includes all members of your team especially if you send them frequent voice messages There are two options for distribution lists private and global public When you set up a private group distribution list only you can access and manage this list A global group distribution list is set up by a system administrator for everyone to use but only the system administrator may add or delete members delete the list or listen to members of the list From the Subscriber s menu enter 3 6 1 to create a new group Select a number to save the list under followed by You can select any number from 1 to 5 digits The system will prompt you to record a list name The list name will help you identify the list in the future To save the name and continue press zk To listen to your recorded name press 1 to re record press 2 to delete press 3 After you save the recording you will add members to the list you just created Select prompt 4 and the
15. Let 14 Using a Private Group Distribution Uert 14 Using a Global Group Distribution Uert 14 Chapter 6 Personal Options Message Notification saci cies n a a renee enn nahin 15 To Activate or Deactivate Message NotifiCatiON oooconnnnccnnonnocccccnnnocnccccnnnconcncnnnnn acc nc nana nncccnnnnnnnccnnns 16 Seta WakSup Calico newindian ee ete 16 Change your Mailbox Password 17 Personal Assis A ts 17 FOMOW ME erat 17 Setting up Folow Mec A ee ee 18 Accepting or rejecting calls at a call out ooooonnnncicnnnnciccnnnnnocccccnnncnnccnnn nana rn nn nr nnnn cnn nara 18 Transfering to an Operator or TNA ea 18 setting up Call Screening voii ia a 18 Setting Up Do not Dist rb eege ae esoe eege Eed Reha Ed a dc ae eg 18 Setting up a Personal Schedule ziwani iiia iaiia ai iita i iR aie 19 Recording a Scheduled GreetidQ ooooconoccccnoccconoccccnoncconnonnnnnno conan onnnnnn cn cnn nana nc carr rra nnn rara n ca nnnn nn narnia 19 Chapter 7 Unified Messaging Access your Voicemails through Email 21 Appendix Soft KeyS iio ends 23 TOSHIBA Strata Messaging Voicemail UG 11 09 Introduction This guide describes the voice messaging capabilities and procedures for Strata Messaging on the Linux Unified Communication Appliance LUCA This guide can be used in conjunction with voicemail prompts when accessing your voicemail system Organization This guide is divided as follows e Chapter 1 Getting Started discusses in
16. SE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY 90 DAYS FROM THE DATE OF DELIVERY TO YOU 5 Limitation Of Liability TAIS ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL SPECIAL INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION DATA OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY 6 State Jurisdiction Laws SOME STATES JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SUCH LIMITATIONS OR EXCLUSIONS MAY
17. TOSHIBA Leading Innovation gt gt gt Telecommunication Systems Division Strata CIX Strata Messaging Voice Mail User Guide November 2009 Publication Information Toshiba America Information Systems Inc Telecommunication Systems Division Publication Information Toshiba America Information Systems Inc Telecommunication Systems Division reserves the right without prior notice to revise this information publication for any reason including but not limited to utilization of new advances in the state of technical arts or to simply change the design of this document Further Toshiba America Information Systems Inc Telecommunication Systems Division also reserves the right without prior notice to make such changes in equipment design or components as engineering or manufacturing methods may warrant CIX UG STMSG VA Version A November 2009 Our mission to publish accurate complete and user accessible documentation At the time of printing the information in this document was as accurate and current as was reasonably possible However in the time required to print and distribute this manual additions corrections or other changes may have been made To view the latest version of this or other documents refer to the Toshiba FYI web site Toshiba America Information Systems shall not be liable for any commercial losses loss of revenues or profits loss of goodwill inconvenience or exemplary special incidenta
18. a minimum of one day to recover this deleted message some system administrators may extend this recovery period You may also retrieve a deleted message and move it back into your saved messages folder 1 Press 6 from the main subscriber s menu If you are currently reviewing messages press 6 2 You now have three options e To listen to your deleted messages press 1 To move the message back to your saved messages press 2 To delete the message press 3 Note Erasing a message permanently deletes your message from the system and you will no longer be able to recover it To check how many messages you haves The system can tell you how many new and saved voicemail messages you have If you have fax and email capabilities the system will also inform you how many fax and email messages you have From the Subscriber s menu press 1 4 to hear your message count TOSHIBA Strata Messaging Voicemail UG 11 09 Sending Messages 3 This chapter describes how to e Send a message to one or more recipients e Review or re record a message before sending e Mark a message for priority or confidential delivery e Mark a message for return receipt notification Send A Message You can send a message directly to another subscriber s mailbox from your Directly To A voicemail Subscriber s T ondas Mailbox o record and send a message 1 Access your voicemail box You will need the following information e Phone number
19. be connected directly to the telephone network Connection points are provided by the telephone company connections for this type of customer provided equipment will not be provided on coin lines Connections to party lines are subject to state tariffs Incidence of Harm If the system is malfunctioning it may also be disrupting the telephone network The system should be disconnected until the problem can be determined and repaired If this is not done the telephone company may temporarily disconnect service If possible they will notify you in advance but if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Service or Repair For service or repair contact your local Toshiba telecommunications distributor To obtain the nearest Toshiba telecommunications distributor in your area log onto www toshiba com taistsd pages support_dealerlocator html or call 800 222 5805 and ask for a Toshiba Telecom Dealer Radio Frequency Interference Warning This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference to radio communications It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules which are designed to provide reasonable protection against such interferen
20. ce when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his her own expense will be required to take whatever measures may be required to correct the interference TOSHIBA AMERICA INFORMATION SYSTEMS INC TAIS Telecommunication Systems Division License Agreement IMPORTANT THIS LICENSE AGREEMENT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU YOU AND TAIS CAREFULLY READ THIS LICENSE AGREEMENT USE OF ANY SOFTWARE OR ANY RELATED INFORMATION COLLECTIVELY SOFTWARE INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT DO NOT INSTALL COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS THIS SOFTWARE IS LICENSED FOR DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END USERS PURSUANT TO THIS LICENSE AGREEMENT 1 License Grant The Software is not sold it is licensed upon payment of applicable charges TAIS grants to you a personal non transferable and non exclusive right to use the copy of the Software provided under this License Agreement You ag
21. confidential the system will also provide you with the option to send the message with return receipt and or schedule it for future delivery See this chapter for more information on these options and follow the prompts in the system to use these features When sending a message to a subscriber s inbox you can request a confirmation that the recipient received and listened to the message A notification will be delivered to your inbox after the message has been listened to 1 Call the voice messaging system and press 2 from the subscriber s menu to record a message Press any key when you are done recording Press O 5 to send your message with return receipt Address your message TOSHIBA Strata Messaging Voicemail UG 11 09 To Request Notification of Non receipt To Schedule a Message for Future Delivery To Send a Message Using Directory Assistance Strata CIX Sending Messages You can request that the system notify you if a message you send to a subscriber is not heard A notification will be delivered to your inbox if the message is not listened to by a date and time that you designate 1 Call the voice messaging system and press 2 from the subscriber s menu to record a message Press any key when you are done recording Press O 6 to send your message with return receipt The system will ask you to use your keypad to input a 2 digit month 2 digit date and 4 digit time The system will confirm the date and tim
22. confidential you inform the recipient that it is confidential before the message plays 1 Call the voice messaging system then press 2 from the subscriber s menu to record a message Press any key when you are done recording Press 0 3 1 to mark your message as confidential The system will then ask you to address your message When sending a message as confidential the system will also provide you with the option to send the message with return receipt and or schedule it for future delivery This chapter contains more information on these options and follow the prompts in the system to use the features When you mark a message as priority it will be sent to the front of the subscriber s message inbox 1 Call the voice messaging system and select 2 from the subscriber s menu to record a message Press any key when you are done recording Press 0 3 2 to send your message as priority Address your message When you send a message as priority you will also be provided with the option to send the message with return receipt and or schedule it for future delivery See this chapter for more information on these options and follow the prompts in the system to use these features 1 Call the voice messaging system and press 2 from the subscriber s menu to record a message Press any key after recording Press 0 3 4 to send the message as priority and confidential Address your message When you send a message as priority and
23. e you specify To confirm and continue sending press 1 Select the mailbox destination and press 1 to confirm and send You can schedule a message for future delivery with any delivery option normal priority confidential receipt and non receipt After you select your delivery options and address the message you can send the message immediately or mark it for future delivery 1 g Os Call the voice messaging system and select 2 from the subscriber s menu to record a message Press any key when you are done recording Select your delivery option Select the mailbox destination and confirm Press 2 for future delivery The system will ask you to use your keypad to input a 2 digit month 2 digit date and 4 digit time The system will confirm the date and time you specify Press 1 to confirm and send or 2 to change your delivery time If you do not know a subscriber s mailbox number you can use directory assistance to find it 1 From the subscriber s menu press 2 to record a message Press any key when you are done recording and press 1 to continue Follow the voice prompts to select directory assistance Many organizations use 9 but some system administrators change this key press Strata Messaging Voicemail UG 11 09 TOSHIBA 9 Strata CIX Sending Messages To Send a Message to a Group Distribution Delete a Message after Sending 10 You can send a message to a group distribution list This option allows
24. ences appear in blue hypertext Related Documents Media Note Some documents listed here may appear in different versions on the Toshiba FYI site or in print To find the most current version check the version date in the Publication Information on the back of the document s title page Important Read this User Guide first then use it with the Quick Reference Guide e Strata CIX Voice Processing General Description e Strata Messaging on LUCA Installation and Administration manual TOSHIBA Strata Messaging Voicemail UG 11 09 Getting Started 1 Access your Mailbox by Phone System Voice Prompts Subscriber s Menu Cancelling an Operation This chapter describes how to e Access your mailbox by phone e Use system voice prompts and shortcuts e Set up your mailbox for the first time The following information is required e Phone number to call the voice messaging system this may be different from inside and outside of the organization e Your mailbox number e Your security code password Many organizations allow you to access your mailbox directly from your office phone by pressing the Message button When using this button you are prompted for your password If you don t see this button on your phone contact your system administrator to see if it is available A system greeting plays when you call into the voicemail as a remote user At any time during this greeting you can press the key to log int
25. formation regarding accessing your mailbox by phone using voice prompts and setting up your mailbox for the first time e Chapter 2 Checking Messages contains procedures regarding checking replaying saving replying and deleting of messages e Chapter 3 Sending Messages describes sending messages recording messages marking messages for priority or confidential delivery and return receipt notification e Chapter A Greetings contains instructions on changing your personal greeting changing your recorded name setting up temporary or extended absence greetings e Chapter 5 Using Group Distributions describes the difference between private and global group distribution list how to set up and use private and global distribution lists e Chapter 6 Personal Options contains instructions on setting personal preferences such as call screening do not disturb etc e Chapter 7 Unified Messaging UM describes the various UM options supported by Strata Messaging e Appendix Soft Keys contains the table of the soft keys that display on the different telephones Important This document may contain references to features that are for future implementation Strata Messaging Voicemail UG 11 09 TOSHIBA iii Strata CIX Conventions Conventions Description Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply t
26. ge that will automatically transfer them to another extension For example you may wish to inform callers they can reach your assistant by pressing a number on their keypad A Personal Assistant must first be set up by your system administrator to define the key press Once the key press is set up you can change the transfer extension through your phone Check with your system administrator to see if any keys are pre defined in your organization To change your Personal Assistant transfer extension Call the voice messaging system and select 3 7 2 2 Enter the mailbox of the person you wish the call to be transferred to followed by 3 Change your personal message greeting see Chapter 4 Greetings to indicate to the caller that they can use this key press For example Press 1 to be transferred to my assistant Follow me enables you to set up your mailbox to forward a call to another phone number before the call is transferred to your voicemail For example you may be out of the office but are expecting an important call and want all calls to be transferred to your cell phone Follow me is an optional feature that may or may not be available in your organization and depending on how it is set up can also allow you to e Accept a call or reject it and send it to voicemail e Record the conversation once the call is accepted e Conference in the operator and stay on the call or drop out e Conference in another extension and
27. hold while it transfers your call During message playback or after the message has finished playing you can redirect forward a message to another subscriber s voicemail box 1 Press 7 2 while listening to a message or after the message has finished playing 2 The system will prompt you to enter the mailbox to which you wish to forward the message You can also use a private or public group distribution list at this time See Chapter 5 Using Group Distributions for more information on setting up and using group distribution lists After you have made your selection press 1 to confirm or 2 to change Press 1 to send without a comment or 2 to attach a comment to the beginning of the message You can send the message with normal delivery return receipt and or priority see Chapter 3 Sending Messages to learn about these delivery options 5 The message is now sent Press x to continue 2 to send to additional destinations or 7 to additional destinations with the same comment Strata Messaging Voicemail UG 11 09 TOSHIBA 5 Strata CIX Checking Messages Erase Delete and Retrieve a Deleted Message Delete a Message Retrieve a Deleted Message Number of Messages While you are listening to a message or after a message has finished playing you can delete the message from your inbox or saved box Press 3 during or after message playback The message will be moved to a deleted folder Note You will have
28. ification to additional devices when a message is left in your mailbox e Set a wake up call e change your mailbox password e Set up your personal assistant e forward a call to another phone number using follow me e Setup call screening e Set up do not disturb e Set up a personal schedule Some Personal Options are optional features which may or may not be available to your organization Your system administrator will be able to tell you which of these features are available to you Message Message notification allows you to set up a schedule where you are notified Notification through additional devices when new messages are received to your mailbox Examples of message notification include e Receiving a text message to your cell phone e A notification to a pager e Acall out to another phone number e g home phone Message notification enables you to set a day time schedule whereby these notifications are sent For example if you work from home one day a week you may wish to be notified at your home number if a message is left in your office mailbox On the weekends you may still want to know when a new message arrives but only wish to be notified by a text message to your cell phone Each separate notification is set up through a separate notification Line Depending on your organization you may have access to set up message notification directly or your system administrator may need to set up message notification for
29. l indirect or consequential damages whatsoever or claims of third parties regardless of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL CONFIGURATIONS USE OF COLLATERAL EQUIPMENT OR OTHER FACTORS O Copyright 2009 This document is copyrighted by Toshiba America Information Systems Inc with all rights reserved Under the copyright laws this document cannot be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying without prior written permission of Toshiba No patent liability is assumed however with respect to the use of the information contained herein Trademarks Strata SD Secure Digital and CIX are registered trademarks of Toshiba Corporation Stratagy eManager My Phone Manager and Info Manager are registered trademarks of Toshiba America Information Systems Inc Windows and Microsoft are registered trademarks of Microsoft Trademarks registered trademarks and service marks are the property of their respective owners FCC Requirements Means of Connection The Federal Communications Commission FCC has established rules which permit the Strata CIX system to
30. list number followed by To add members press 2 Enter the first mailbox of the person you wish to add The system will confirm the addition Continue entering any additional members Press when finished You can add members to a pre existing distribution list at any time de From the Subscriber s menu enter 3 6 4 Enter the list number you wish to make changes to followed by To add a new member press 2 and the new mailbox number The system will confirm the addition Continue entering any additional members Press when finished Strata Messaging Voicemail UG 11 09 TOSHIBA 13 Strata CIX Using Group Distributions Delete Members from a Private Group Distribution List Delete a Private Group Distribution List Listen to Members in a Private Group Distribution List Using a Private Group Distribution List Using a Global Group Distribution List 14 You can delete members from a pre existing distribution list at any time From the Subscriber s menu enter 3 6 4 Enter the list number you wish to make changes to followed by To delete a member press 3 and then the mailbox number followed by The system will confirm the deletion 4 Continue entering any additional mailbox numbers you wish to delete Press when finished In addition to deleting individual members from a private group distribution list you can also delete an entire distribution list 1 From the Subscriber s menu enter
31. messages e Check message count Review fax and email messages Depending on licensed features messages include voice fax and email These instructions refer to all three types of messages Check with your system administrator to find out if you have access to fax and email messages in addition to voice messages See Chapter 7 Unified Messaging for more information on unified messaging and how to access emails and faxes through your voicemail box Most organizations have a message indicator light on office phones By default the message indicator will light up when you have a new voice message but some system administrators will also set it up to indicate when you have a new fax message To check new messages and access your voicemail box 1 You will need the following information e Phone number to call the voice messaging system this may be different from inside and outside of the organization e Your mailbox number e Your security code password 2 From the Subscriber s menu press 1 to review new messages The system will play any priority stamped messages first You can also receive a text message to your cell phone or pager when a new message arrives or set up a call out where the system will call any designated phone number e g a cell phone or home phone when a message has been left in your voicemail box To learn how to activate and deactivate these Message Notification options review Chapter 6 Pers
32. nal greeting This is the greeting callers hear when directed to your mailbox You can change your personal greeting at any time in the future or set up a temporary extended absence greeting Refer to Chapter 4 Greetings for more information on personal greetings If your mailbox is enabled with voice commands the first time you access your mailbox you also hear a short tutorial that guides you on using spoken commands to navigate your mailbox Once you have completed this set up process the system notifies you there are any new messages in your mailbox To access the New User Setup at any time in the future press 7 from the main system options menu Soft key functionality is available on many of the Toshiba IP or digital telephones equipped with a Liquid Crystal Display LCD Feature prompting makes voice mail functions easy to use via visual displays on the telephone in place of listening to voice prompts over the handset speaker although the Strata Messaging voice prompts still play when soft keys are used For general information on using Soft Keys on your phone please see the appropriate Telephone User Guide TOSHIBA Strata Messaging Voicemail UG 11 09 Checking Messages Check New Messages This chapter explains how to check new messages as well as e Replay a message and find out when a message was sent e Save a message and listen to saved messages e Reply to or redirect a message e Delete and undelete
33. o specific items Important Calls attention to important instructions or information Extension Number Arial bold Press to answer a call to the Extension Number Each station can have multiple extension buttons Incoming calls ring the extension button s from the top down For example station 10 s extensions ring 10 1 first then 10 2 10 3 and 10 4 A station is considered busy when all extensions are being used Note The naming convention for DKT assignments within Toshiba is Directory Numbers For clarity and ease of understanding the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN Represents telephone buttons Courier Shows a computer keyboard entry or screen display Type Indicates entry of a string of text Press Indicates entry of a single key For example Type prog then press Enter Plus Shows a multiple PC keyboard or phone button entry Entries without spaces between them show a simultaneous entry Example Esc Enter Entries with spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range gt Denotes a procedure Denotes the step in a one step procedure See Figure 10 Grey words within the printed text denote cross references In the electronic version of this document Library CD ROM cross refer
34. o your mailbox When calling internally the system will prompt you for your password Check with your system administrator if you do not know your password Each time you enter your mailbox the system informs you of any new messages and prompts you with keys to press on a touch tone phone to access the Subscriber s Menu The system repeats these options if you do not select an option after a few seconds If you already know which option you need there is no need to listen to the entire prompt and you may Key ahead The Subscriber s Menu is the menu that lets you to access all features of the voicemail system available to you You have access to the Subscriber s Menu once you have entered your password The x key can be pressed at any time to cancel an operation Pressing the key takes you back to the previous menu Strata Messaging Voicemail UG 11 09 TOSHIBA 1 Strata CIX Getting Started Set up Your Mailbox for the First Time Soft keys The first time you access your mailbox the system asks you a few questions to set up your mailbox 1 Enter your initial default password If you do not have this it can be obtained from your system administrator Once you enter your default password you are prompted to change it for security purposes 2 Record your first and last name This identifies your mailbox when you log in as well as identifies your mailbox to other internal subscribers 3 Record your perso
35. onal Options 1 Future release Strata Messaging Voicemail UG 11 09 TOSHIBA 3 Strata CIX Checking Messages Review saved messages Envelope Information Volume Speed Control Reply to a Message Saved messages are messages you have already heard and saved A message is moved to your saved messages when you press 1 during or after message playback The length of time a saved message is kept before being permanently deleted for example 30 days is set by your system administrator Your system administrator will also designate if you receive notification that a saved message is about to be permanently deleted providing you with the opportunity to save it again if you wish to keep it for a longer period of time To review saved messages 1 Call the voice messaging system 2 Press 1 2 from the subscriber s menu to review saved messages Press 8 while listening or after listening to the message to find out who sent the message as well as the date and time sent While listening to a message you can press 4 to rewind or 6 to fast forward in increments of five seconds or as programmed by the system administrator You can also press 5 to pause the message and 5 again to resume it it automatically resumes after 60 seconds or as programmed by the administrator You can use the following keys at any time during message playback to change message volume or message speed Press 9 then one of the following keys 1 Low Volume
36. ones Ee eier o DST 3011 Soft Key Definitions BUTTON characters 4 BUTTON 5 characters 12 BUTTON 12 characters Fast Forward FFWD FFWD FAST FORWARD Fax FAX FAX FAX Follow Me FLLW FLLOW FOLLOW Future Delivery FUTR FUTUR FUTURE Greeting GRT GREET GREETING Group GRUP GROUP GROUP Group List GRP GRPLS GROUP LIST Listen LIST LISTN LISTEN Mailbox MBOX MBOX MAILBOX Messages MSGS MSGS MESSAGES More MORE MORE MORE New NEW NEW NEW Next NEXT NEXT NEXT No Comment NOCM NOCOM NO COMMENT ee NRC NORCP NO RCPT CON No Recpeipt NORC NORCP NO RECEIPT Normal NORM NORML NORMAL Normal Speed SPD NOSPD NORMAL SPEED Normal Volume VOLM NOVOL NORMAL VOLUM Notification NOTF NOTIF NOTIFICAT Number NUMB NUMBR NUMBER Operator OPER OPER OPERATOR Options OPT OPTIO OPTIONS Password PSWD PSSWD PASSWORD Pause PAUS PAUSE PAUSE Personal Assistant ASST PASST PRSL ASSIST Personal Options OPTN PERSL PERS OPTION Play PLAY PLAY PLAY Previous PREV PREV PREVIOUS Priority PRIO PRIOR PRIORITY Private PVT PRIVT PRIVATE Private Priority PRVT PVTPR PVT PRIORTY Public PUB PUBLC PUBLIC 24 TOSHIBA Strata Messaging Voicemail UG 11 09 Table 1 Strata Messaging Soft Keys Strata CIX Soft Keys Telephones ante Sone pie shop safes ENEE Soft Key Definitions 9 BUTTON 4 characters 4 BUTTON 5 characters 12 BUTTON 12 characters Rdirect RDIR
37. r If Unified Messaging is available in your organization all of your voicemails will Voicemails be accessible through your email inbox Each time you receive a voicemail an through Email email will be sent to your inbox with an attachment that includes a recording of the voicemail You can open this attachment with any audio player installed on your computer to listen to the recording or on your telephone as shown below P Voice Mail 4 sec Message HTML File Edit View Insert Format Tools Actions Help C Reply CAReply to Al Forward 1 3 K e gt Al From Ron Hunsaker mailbox 3752 Sent Thu 10 29 2009 1 13 PM To Hunsaker Ron Cc Subject Voice Mail 4 sec Attachments A 4AE9F74F 3 wav 13 KB This is a voice message Open the attached file to listen Link to message Thank you for using the Toshiba Unified Messaging system For more information visit telecom toshiba com Strata Messaging Voicemail UG 11 09 TOSHIBA 21 Strata CIX Unified Messaging Click the Link to message to play your message using the telephone The following options display Click on the appropriate button Caller ID 3752 Ron Hunsaker Date 10 29 09 1 14 PM Play Stop Pause lt gt Medium Speed Medium Volume w Notes Save Call Sender 22 TOSHIBA Strata Messaging Voicemail UG 11 09 Appendix Soft Keys If you have a Strata 2000 3000 or 5000 series digital or IP telephone equipped with a Liquid
38. re saving press 1 To save your recorded name simply hang up or press x to exit Strata Messaging Voicemail UG 11 09 TOSHIBA 11 Strata CIX Greetings Delete your Recorded Name Activate your Temporary Greeting Extended Absence Deactivate your Temporary Greeting Extended Absence 12 Call the voice messaging system and select 3 3 3 from the subscriber s menu to delete your recorded name Important If you delete your recorded name without re recording the system will identify your mailbox to internal callers only by its mailbox number You can set up a temporary greeting which will replace your standard personal greeting when activated A temporary greeting is often used when you are out of the office or have specific information to tell a caller while retaining your standard personal greeting for reactivation at a later time 1 Call the voice messaging system and select 8 1 from the subscriber s menu to record your greeting Press any key when you are done recording 2 To listen to the greeting you have just recorded press 2 or to activate this greeting press 3 To erase and re record this greeting press 1 Call the voice messaging system and select 8 4 from the subscriber s menu to deactivate your temporary greeting and restore your standard personal greeting TOSHIBA Strata Messaging Voicemail UG 11 09 Using Group Distributions Set up a Private Group Distribution List Add Members to a Private
39. ree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location Modifying translating renting copying distributing printing sublicensing transferring or assigning all or part of the Software or any rights granted hereunder to any other persons and removing any proprietary notices labels or marks from the Software is strictly prohibited except as permitted by applicable law you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief without notice against you or any other person in possession of the Software You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS upon demand Furthermore you hereby agree not to create derivative works based on the Software TAIS reserves the right to terminate this license and to immediately repossess the software in the event that you or any other person violates this License Agreement Execution of the Software for any additional capabilities require a valid run time license 2 Intellectual Property You acknowledge that no title to the intellectual property in the Software is transferred to you You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and or its suppliers and you will not acquire any rights to the Software except the license expressly
40. rk a Message as Priority and Confidential ooonnncinninn ninvnnincnnnnnoncnnncccn arar nrnrccnnnrnrnnnnrrcnnnrnn 8 To Request a Return Receipt for a Message 8 To Request Notification of Non recept nn cnc nnnnn cnn nr A rre nr 9 To Schedule a Message for Future Delivenm nan nr nn ccnn anna 9 To Send a Message Using Directory Assistance oooocicccccnnnniccocccnnnonnnnanoccnanonc naar cc cnn nnnnn craneo 9 To Send a Message to a Group Distribution nan nr cc narran ra nnnnccin 10 Delete a Message after Gendimg cnn cc nan narran cnn 10 Strata Messaging Voicemail UG 11 09 TOSHIBA i Contents Chapter 4 Greetings Chapter A Greetings Change your Personal Greetimg ano cc nn 11 Deactivate your Personal Greeting oooonccinncccnnnncccnncccnnnnccnnnnc cana n cnn cnc normar rra 11 Listen to your Greetimg nc cnc 11 Change your Recorded Name A 11 Delete your Recorded Name 12 Activate your Temporary Greeting Extended Absence 12 Deactivate your Temporary Greeting Extended Absence 12 Chapter 5 Using Group Distributions Set up a Private Group Distribution List 0 ccccececeeeeeeeeeeeeeeeeeeeeeeeeaeeseeeeesaaaeseceeeeeseaeeseeeeeesnaaesennees 13 Add Members to a Private Group Distribution List 0 cccceeeeceeeeeeeeeeeee eae eeeneeeseaaeeeeaaeeseeeeeeseeeeees 13 Delete Members from a Private Group Distribution Uert 14 Delete a Private Group Distribution Uert 14 Listen to Members in a Private Group Distribution
41. s we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX Toshiba does not endorse warrant nor assume any liability in connection with such third party products or services If you have questions about compatibility we recommend and encourage you to contact the third party software hardware and peripheral product manufacturer directly Contents Introduction OPGANIZAlON DE iii GONVEMUONS EE iv Related Documents Mee e AEN ENEE SEENEN sae EENS iv Chapter 1 Getting Started Access your Mailbox by FhOnG sioner A E N 1 System Voice Prompts aeii ae ae ada ea dia di 1 SUBSEFIDEL SIME MM EE 1 E ale ele Ener ele 1 Set up Your Mailbox for the First Time 2 SOTEKCYSis Are ASOT atid E 2 Chapter 2 Checking Messages Check New Messages cococcccocccconococononccnono conc c cnn normar ran n ra rnn nn nnnecanns 3 Review Saved Messages cccconmcccccnnnnnccccnnn anne 4 Envelope MOMO dit 4 Volume Speed Conti A a Pe ee 4 Reply to a Messagi EE 4 Call Back Direction A 5 Redirecta Message a a PARE 5 Erase Delete and Retrieve a Deleted Message ooooocincocccccnnnocccccononccnccnnnnnnonccnnn ano nr cnn 6 Delete a Message EE 6 Retrieve a Deleted Message une 6 Number Of Messages xiii id diia 6 Chapter 3 Sending Messages Send A Message Directly To A Subscriber s Maio 7 To Mark a Message as Confdermtal crac rn 8 To Mark a Message as Priority sinerien nnne i T R A cnn nn nnnn nn nn 8 To Ma
42. set forth above You will not remove or change any proprietary notices contained in or on the Software The Software is protected under US patent copyright trade secret and or other proprietary laws as well as international treaties Any transfer use or copying of the software in violation of the License Agreement constitutes copyright infringement You are hereby on notice that any transfer use or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright 3 No Reverse Engineering You agree that you will not attempt and if you employ employees or engage contractors you will use your best efforts to prevent your employees and contractors from attempting to reverse compile reverse engineer modify translate or disassemble the Software in whole or in part Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS 4 Limited Warranty THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTY OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPO
43. stay on the call or drop out Strata Messaging Voicemail UG 11 09 TOSHIBA 17 Strata CIX Personal Options Setting up Follow me Accepting or rejecting calls ata call out Transfering to an Operator or another Extension Setting up Call Screening Setting up Do not Disturb 18 1 Call the voice messaging system and select 3 1 2 2 from the subscriber s menu 2 Enter a phone number the call out number followed by the system will then repeat the number back for confirmation 3 To activate this call out number press 1 or to enter a new call out number press 2 Once the call out number is activated all calls stop ringing at your office phone and will automatically be forwarded to your call out number Once a call rings through to your call out number you have the option of accepting or rejecting the call 1 Once the Follow me has been set up and a call is redirected to your call out number and you answer the phone you will hear a message that indicates you are receiving a transferred call from the voicemail system 2 Press to accept the call or to reject the call and send it to voicemail If available in your organization you can transfer to an operator or to another extension once you accept a transferred call 1 Once the Follow me has been set up and a call is redirected to your call out number and you answer the phone you will hear a message that indicates you are receiving a forwarded call
44. to call the voice messaging system this may be different from inside and outside of the organization e Your mailbox number e Your security code password From the subscriber s menu press 2 to record a message Press any key when you are done recording e Press 2 to review your message before sending e Press 3 to Re record your message e Press x to cancel without sending e Press 1 to send e Press 0 for delivery options such as confidential urgent or message confirmation 4 The system will prompt you to enter the mailbox to which you wish to send the message You can also use a private or public group distribution list at this time see Chapter 5 Using Group Distributions for more information on setting up and using group distribution lists 5 Press 1 to confirm or 2 to change your entry When sending a message the system will also provide you with the option to send the message with return receipt and or schedule it for future delivery See this chapter for more information on these options and follow the prompts in the system to use these features Note You can press any key to interrupt the system voice prompt explaining how to leave a message Strata Messaging Voicemail UG 11 09 TOSHIBA 7 Strata CIX Sending Messages To Mark a Message as Confidential To Mark a Message as Priority To Mark a Message as Priority and Confidential To Request a Return Receipt for a Message When you mark a message as
45. vated select 2 1 to enter in a time when you would like to receive the call 5 Enter in a 4 digit time followed by a for AM or for PM 6 The system will confirm the wake up time 7 Setup the call out number This is the number the system will ring at your scheduled time Press 3 and the system will inform you if there is already a call out number saved this allows you to reuse a number without having to enter it every time you set up a wake up call To change the call out number press 1 8 Enter the phone number followed by 9 The system will confirm the number TOSHIBA Strata Messaging Voicemail UG 11 09 Change your Mailbox Password Personal Assistant Follow me Strata CIX Personal Options Your mailbox password is initially set when you access your mailbox for the first time and complete the mailbox setup process However you can change your mailbox password at any time To change your mailbox password 1 Call the voice messaging system and select 3 4 1 2 Enter anew password 3 The system will ask you to confirm the password You can also delete your mailbox password without entering a new one 1 Call the voice messaging system and select 3 4 2 2 The system will ask you to press to confirm deletion Important If you delete your mailbox password your mailbox will not be password protected With Personal Assistant you can designate buttons that callers can press when listening to your voicemail messa
46. you Once message notification is set up you can activate and deactivate this feature through your mailbox Strata Messaging Voicemail UG 11 09 TOSHIBA 15 Strata CIX Personal Options To Activate or Deactivate Message Notification Set a Wake up Call 16 You can use your phone to activate or deactivate message notification once the schedule has been set up 1 Call the voice messaging system and select 3 1 1 The system will tell you whether or not your message notification is activated 2 If itis not already activated press 1 You may also activate or deactivate individual schedule lines You will need to know the notification schedule each schedule line refers to 1 Call the voice messaging system and select 3 1 1 The system will tell you whether or not your entire message notification is activated To activate or deactivate a specific schedule line press 2 Enter the schedule line number 4 The system informs you if this schedule line is activated or deactivated To change press 1 You can set a wake up call to ring a phone for example your cell phone at a specific time during the day The wake up ring will repeat everyday until you turn it off Call the voice messaging system and select 3 1 3 2 To seta weekday wake up call press 1 to set a weekend wake up call press 2 3 The system will tell you whether wake up call is activated or deactivated To change press 1 4 Once the wake up call is acti
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