LW 450 User Guide.book
Contents
1. 13 Technical Speci cations dada nn eae 13 Declaration of Conformity esse cese eet cen E zana aaa 14 Device CoMo 14 Documentation Feedback 15 Chapter 1 About the LabelWriter Printer Congratulations on purchasing a DYMO LabelWriter label printer Your LabelWriter printer will give you years of reliable label printing We encourage you to take a few minutes to review how to use and care for your printer Printer Features Your LabelWriter printer is a direct thermal printer and does not use ink or toner Instead the printer uses heat from a thermal print head to print on specially treated heat sensitive labels Labels are the only supplies you will ever need to buy Become familiar with the major components of the printer Label spool 1 USB connector DC power connector Label eject button Platen release Form feed button and LED Serial number Label feed path and tear bar Cable channel LabelWriter 450 LabelWriter 450 Turbo Serial number DC power connector Label eject button Platen release Label feed path and tear bar Cable channels LabelWriter Twin Turbo About the LabelWriter Printer USB connector DC power connector Platen release Label exit slot a and tear bar Label spool Form feed button and Label eject channel status light button LabelWriter 4XL The form2. Except as otherwise provided by law you may be required to pay all shipping charges and you will be so notified at the time that you request an RA from DYMO Upon return of the printer and finding that the service required is covered by this warranty we may repair or replace the printer at our discretion Out of Warranty Repairs DYMO will notify you if your printer is not eligible for warranty service and will repair such printers for a reasonable charge only after authorization from you Note Please DO NOT send products to DYMO without first obtaining an RA number Packages shipped without an RA number will be returned to you at your expense Chapter 5 Technical and Environmental Information This chapter contains technical and certification information for the LabelWriter printer Technical Specifications Print Method Direct Thermal Print Resolution 300 dots per inch 11 8 dots per mm Print Speed 51 71 71 53 labels min for address label in text mode Maximum Print Width 2 25 in 56 mm 4 16 in 105 73 mm Maximum Media Width 2 44 in 62 mm 4 53 in 115 mm Maximum Label Length User definable Interface USB 2 0 Printer Class Device 4 7 8 in 124 mm x 5 in 146 mm x 8 1 2 in 217 mm x 7 in 178 mm Dimensions WHD 7 Ya in 184 mm 5 1 3 in 135 mm 5 1 3 in 135 mm x 7 3 8 in 187 5 mm 7 3 8 in 187 mm Weight 1 1 2 pounds 0 68 kg 27 6 ounces
3. Returning Your Printer for Repair 12 In order to claim warranty coverage a dated proof of purchase for the printer is required You can obtain warranty service by contacting DYMO s Technical Support department for a return authorization number RA Products sent to DYMO for repair without authorization will be returned to you at your expense Obtaining an RA Number from DYMO Contact the Technical Support department at 203 588 2500 between 9 am and 8 pm Eastern time A Technical Support specialist will ask you to describe the problem and to provide the serial number of the product Upon confirmation of the defect the service representative will give you an RA number to use when returning the printer Shipping the Printer to DYMO The RA number must be clearly written on the side of the shipping container used to return the printer Unless otherwise instructed by DYMO the product must be sent freight prepaid to the following repair center DYMO Service Center RA nnnnnn nnnnnn include your RA here 30 Commerce Road Stamford CT 06902 5506 Note We recommend using a form of shipment that offers tracking and proof of delivery DYMO will repair the defects covered under warranty at no charge within approximately three working days DYMO will return the repaired printer to you using an equivalent shipping method Note The original warranty on the printer remains the warranty does not restart from the repair date
4. User Guide DYMO LabelWriter Label Printers 3 LabelWriter 450 Turbo www dymo com AS 4 Copyright 2009 Sanford L P All rights reserved Revised 6 09 No part of this document or the software may be reproduced or transmitted in any form or by any means or translated into another language without the prior written consent of Sanford L P Trademarks DYMO and LabelWriter are registered trademarks of Sanford L P All other trademarks are the property of their respective holders Contents About the LabelWriter 1 Printer Esatures uma te a ee z a tv W KA 1 System Requirements a E A 2 Printing als a A GO aed 2 cae do N e e e e OE 3 A Tit 3 Loading Labels a ida rk 5 8 Caring for 2 11 7 GID Z E ES A 9 Troubleshooting 3 epiniai 6 r see GO Pha 0 or ira piat 9 Status Lit ti a ios 9 Performing a Printer Sel 091 A A ALE 9 Clearing Label 1308 da oe 9 Correcting Poor Print Quality s 222 WEGSYE gs 10 Labels Do Not Feed Correctly 2200022222 aaa 10 Printer Does Not Print or Stops Printing uaaaaaaaaaaaaaaa aaa aaa aaa cii 10 Limited Warranty A p Cdn OLA 11 Obtaining Technical Support 0 0 2 0 aaa ani 11 Returning Your Printer for Repair 2 ccc aa Esai Gs 12 Technical and Environmental Information
5. automatically changes every 3 4 inch 19 mm 2 Once the self test begins release the form feed button 3 To stop the self test press and release the form feed button Clearing Label Jams To clear labels that have become jammed in the printer 1 Tear off any labels that have already fed through the printer rr S NA Rf M gt lt release forward 3 2 2 Press the platen release lever forward and pull the jammed label out of the platen mechanism Getting Help Correcting Poor Print Quality Poor print quality is most frequently caused by one of the following e Anoldroll of labels e Labels made by a manufacturer other than DYMO e Labels where the thermal coating has been compromised e A dirty print head First make sure you are using DYMO branded labels Do not use third party labels because the thermal coating on other labels has a different sensitivity than DYMO branded labels Also the perforated holes between the labels made by other manufacturers are frequently not detectable by LabelWriter printers If the print quality becomes faint small dots of white appear scattered through the printed characters or light and dark patches of printing appear you are probably using a faulty roll of labels Try using a different roll from a fresh box If the second roll prints correctly the problem is with the first roll of labels Another possibility is that the LabelWriter print head nee
6. appear in the Quick Start Guide and the procedures described in this section You can easily clean your LabelWriter printer using the following items Lint free cloth Isopropyl alcohol diluted dishwashing detergent or diluted glass cleaner Caution If you use glass cleaner make sure it does not contain ammonia Small soft brush such as a tooth brush or child s paint brush LabelWriter cleaning card One cleaning card part number 60622 is included in your printer package To purchase additional cleaning cards visit www dymo com or call 800 426 7827 To keep your LabelWriter printer working properly you should clean it from time to time Dusting the outside of the printer occasionally will help keep foreign matter from getting inside the printer However it is still a good idea to periodically perform some basic interior maintenance such as cleaning the label path with the cleaning card To clean the exterior and interior of your printer 1 ut R w N a Disconnect the power cord Use the lint free cloth to wipe the exterior of the printer Remove dirt and smudges with one of the cleaning solutions mentioned above Open the top cover Use a small soft brush or cotton swab to whisk away paper dust and other stray particles from the inside of the printer Remove the roll of labels and clean under the roll If you have a LabelWriter cleaning card follow the instructions printed on cleaning card packaging Reconne
7. feed button on the front of the printer advances a single label The label eject button is used to remove labels from the printer when changing rolls The status light visually shows the current state of the printer e Solid blue power is on and the printer is ready e Flashing blue labels are not loaded properly or the label roll is empty e Dimmed blue printer is in power saving mode System Requirements The LabelWriter printer requires a USB 1 1 or USB 2 0 connection and one of the following e Windows XP 32 bit e Windows Vista 32 or 64 bit Mac OS v10 4 or later Printing Labels Your LabelWriter printer was shipped with DYMO Label v 8 software to make designing and printing labels easy You can also print labels directly from the desktop with QuickPrint and from Microsoft Office ACT and QuickBooks with DYMO Label Add ins that are installed when you install DYMO Label v 8 software See the DYMO Label v 8 online Help or Software User Guide for more information on using these features Chapter 2 About Labels DYMO LabelWriter printers use advanced thermal printing technology to print on specially treated heat sensitive labels This means you will never have to replace toner ink cartridges or a ribbon to print labels Note DYMO s warranty does not cover malfunction or damage that may be caused by the use of labels other than DYMO branded labels Because DYMO LabelWriter printers use thermal printing technology
8. sure that your USB cable has not come loose from the back of your printer or from your computer Refer to the installation instructions in the Quick Start Guide to make sure the cable is connected properly Limited Warranty 4 Windows Check that your LabelWriter printer driver is installed correctly The LabelWriter printer driver takes print data from your software and directs it to the LabelWriter printer The driver is automatically installed when you install the software that comes with your printer However the driver may have been changed or deleted by mistake From the Start menu choose Printers and Faxes a b Right click the LabelWriter printer icon and then choose Properties 9 From the Properties dialog box click Printing Preferences d From the Preferences dialog box click Advanced The Advanced dialog box appears If no errors are displayed the Advanced dialog box the printer driver is installed correctly If you are still having problems after checking the above items contact Customer Service to arrange for a Return Authorization RA See Obtaining Technical Support on page 11 Limited Warranty Your DYMO LabelWriter printer comes with a warranty against defects in materials design or workmanship for two years from the original date of purchase when used in accordance with all operating instructions Normal wear and tear is not covered nor is excessive use abuse or damage caused by a user e
9. you must use specially designed and manufactured labels The thermal coatings used on labels other than DYMO branded labels may not be compatible and may provide unsatisfactory printing or cause the printer to malfunction How long your labels will last depends on how the labels are used Thermal paper labels such as those printed by the LabelWriter printer are susceptible to fading in two ways e Exposure to direct sunlight to fluorescent light for an extended period of time or to extreme heat will cause fading e Contact with plasticizers for example labels placed on plastic ring binders will cause fading In the original packaging the shelf life for LabelWriter labels is 18 months When labels are used for short term applications envelopes packages and so on fading is not a problem When labels are used to label files in a file cabinet fading is very gradual over many years Labels applied to the edge of a notebook that is then placed on a shelf in the sun will show signs of fading within a few months To prolong label life when labels are not in use store the labels in a cool dry place and in the black bag in which they were originally packaged Loading Labels Each label roll comes in a black plastic bag Make sure to store the label roll in this bag when the labels are not being used The LabelWriter Twin Turbo printer holds two label rolls so you can print two types of labels without having to change the label roll
10. 0 782 kg Average Print Head Life 787 000 linear inches 124 miles 200 000 linear meters Printer Power Requirements 24 VDC 1 75 A 24 VDC 3 75 A Rated Duty Cycle 1000 shipping labels per hour Regulatory Approvals CE FCC TUV CB cTUVus TUV GS and C Tick Warranty Two Year Limited 13 Technical and Environmental Information Declaration of Conformity Description Direct Thermal Printer Model DYMO LabelWriter 450 450 Turbo 450 Twin Turbo and 4XL This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Federal Communications Committee rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try correcting the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment to an outlet on a circuit different from that to w
11. For example load address labels on one side and DYMO Stamps postage labels on the other side Important In order for the labels to feed properly during printing pay attention to the following when loading labels on the spool and into the printer e The label spool guide must be pushed flush against the label roll with no gap See Figure 2 e The labels must be loaded with the left edge of the label inserted against the left edge of the label feed slot See Figure 4 About Labels Figures 3 and 4 in this section show loading labels in a LabelWriter 450 printer However the instructions apply to loading labels in any LabelWriter printer model To load a label roll Spool Spool 1 9 A spindle guide With the printer plugged in press the form feed button to eject the labels that protected the printer during shipment Open the top cover and remove any packing material inside the label compartment Remove the label spool from inside the cover and separate Figure 1 the spool guide from the spindle Hold the spool spindle in your left hand and place the label roll on the spindle so that the labels feed from underneath and the left edge of the label roll is firmly against the side of the spool See Figure 1 4 Slide the spool guide onto the right side of the spool and press the guide tightly against the side of the label roll leaving no gap between the roll and the spool See Figure 2 Figure 2
12. Note To ensure proper feeding of labels during printing the label roll must fit snugly against both sides of the label spool with no gaps Insert the label spool into the slot in the printer cover with the labels extending from underneath the roll See Figure 3 Align the left edge of the label with the left edge of the label feed slot and insert the label into the slot See Figure 4 The printer automatically feeds the labels stopping at the beginning of the first label If the printer does not feed the labels make sure the first label is fully inserted and then press the form feed button Slide label guide against labels If the first label on the roll is not a full label press the form feed button to eject the partial label Note Regardless of the label width the left edge of the label must be aligned with the left edge of the label feed Align labels slot for the labels to feed properly against left edge 450 450 Turbo and Twin Turbo Only Slide the label guide to the left until the label guide aligns with the right edge of the label See Figure 4 Make sure that the label guide does not pinch the label Figure 4 Twin Turbo Only Repeat steps 3 8 to load a second roll of labels 10 Carefully lower the top cover Ordering Labels Ordering Labels DYMO offers a full range of labels for the LabelWriter printers including labels suited for addressing envelopes shipping packages naming file folders
13. ct the power cord Reload the roll of labels and carefully close the top cover Caring for Your Printer This page intentionally left blank for double sided printing Chapter 4 Getting Help Your LabelWriter printer should offer years of trouble free printing with very little maintenance However in the event that you encounter a problem this chapter offers suggestions for resolving problems that can occur when using the printer If you are unable to solve a problem this chapter also describes how to contact DYMO Technical Support Troubleshooting This section provides information on how to detect and correct problems you might encounter while using your LabelWriter printer Status Light The status light visually shows the current state of the printer e Solid blue power is on and the printer is ready e Flashing blue labels are not loaded properly or the label roll is empty e Dimmed blue printer is in power saving mode Performing a Printer Self Test If you experience problems with broken characters or other print quality issues perform a printer self test The self test verifies that all elements of the print head and printing mechanism are in working condition To perform a self test 1 With a roll of labels in the printer press and hold the form feed button on the front of the printer for five to ten seconds The printer begins printing vertical lines along the width of the printer The test pattern
14. ds cleaning Every LabelWriter printer comes with a cleaning card See Caring for Your Printer on page 7 for information about the LabelWriter cleaning card Labels Do Not Feed Correctly If your labels do not feed correctly check the following e Make sure your labels are loaded properly and that the left edge of the label is aligned with the left edge of the label feed slot See Loading Labels on page 3 e Make sure you are using DYMO branded labels The perforated holes between the labels made by other manufacturers are frequently not detectable by DYMO printers When the perforations are not detected the labels will not feed correctly Using third party labels may also void your warranty Printer Does Not Print or Stops Printing 10 If your printer does not print or stops printing while in use follow the steps below to track down the problem 1 Make sure the printer is still getting power and that the power cable has not been disconnected If the status light on the front of the printer is not lit check to make sure the power cable is plugged in and that your power strip is working To make sure the problem is not with the outlet or power strip try plugging something else into the wall outlet and power strip 2 Confirm that the printer is feeding labels properly by pushing the form feed button while the printer is on If the labels are jammed the status light will blink Refer to Clearing Label Jams on page 9 3 Make
15. e more detail is needed and so on e Suggestions for how to correct or improve the documentation We also welcome your suggestions for additional topics you would like to see covered in the documentation Send email feedback to documentation dymo com Please keep in mind that this email address is only for documentation feedback If you have a technical question please contact Customer Service 15
16. hich the receiver is connected e Use shielded cables to connect this device to computers Consult the dealer or an experienced radio TV technician for help You may find helpful the following booklet prepared by the FCC Interference Handbook This booklet is available from the U S Government Printing Office Superintendent of Documents Washington DC 20402 9325 Note Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment and void the manufacturer s warranty Device Certification 14 This device has been tested and complies with the requirements of TUV CB Test Certificate cTUVus Certificate TUV GS Certificate INTERNATIONAL STANDARD IEC 60950 Safety of information technology equipment FCC Part 15 Class B Documentation Feedback Documentation Feedback We are constantly working to produce the highest quality documentation for our products We welcome your feedback Send us your comments or suggestions about our online Help printed or PDF manuals Please include the following information with your feedback e Product name and version number e Type of document printed manual PDF or online Help e Topic title for online Help or page number for printed or PDF manuals e Brief description of content for example step by step instructions that are inaccurate information that requires clarification areas wher
17. ither intentionally or accidentally DYMO Label Writer printers are warranted for use only with DYMO branded labels Sanford L P will not be responsible for malfunction or damage caused by the use of other media EXCEPT AS PROVIDED HEREIN SANFORD MAKES NO OTHER WARRANTIES EXPRESS OR IMPLIED AND SANFORD SPECIFICALLY EXCLUDES WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SANFORD S LIABILITY UNDER THIS WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRINTER SANFORD SHALL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER OR NOT FORESEEABLE THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY Obtaining Technical Support If you experience problems with the setup or use of your printer carefully read this manual to make sure you have not missed something that is covered in the documentation If you cannot resolve your problem by consulting the documentation you can obtain additional information and assistance from DYMO DYMO maintains an Internet Web site at www dymo com that includes the latest support information for your LabelWriter printer You can also contact DYMO Technical Support by phone or fax from 9 am to 8 pm Eastern time Phone 203 588 2500 Fax 203 588 2560 or 203 355 7060 Visit the Support area of our Web site at www dymo com to contact us by email 11 Getting Help
18. labeling all sorts of media printing name badges and much more A complete listing can be found in the label catalog that was supplied with this printer and at the DYMO Web site www dymo com Caution DYMO s warranty does not cover malfunction or damage that may be caused by the use of labels other than DYMO branded labels Because DYMO LabelWriter printers use thermal printing technology you must use specially designed and manufactured labels The thermal coatings used on labels other than DYMO branded labels may not be compatible and may provide unsatisfactory printing or cause the printer to malfunction Custom Labels DYMO also offers several ways to customize your LabelWriter labels You can order labels preprinted with text or graphics in any color For example shipping labels can be preprinted with your return address and logo to match your corporate letterhead Labels are also available in custom sizes and with special adhesives You can obtain details on our custom label program by calling the Custom Label Sales department at 1 800 426 7827 or send an email to customlabels dymo com About Labels This page intentionally left blank for double sided printing Chapter 3 Caring for Your Printer The LabelWriter printer is designed to give you long and trouble free service while requiring very little maintenance You will get the best possible performance from your LabelWriter printer if you follow the setup instructions that
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