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ShadowProtect User Guide

1. The Network View panel The Network View includes the following controls Table 15 Controls in the job control pane Connects a previously added managed remote node to the ShadowProtect user Connect 2 interface Disconnects a managed remote node from the ShadowProtect user interface 2010 StorageCraft Technology Corporation 3 ShadowProtect User Guide Adds a system that has the ShadowProtect Backup Agent installed to the node list Delete x Deletes a remote node from the managed node list Refresh amp Refreshes the remote node list Dee Toggles the Server Properties table on and off Import Nodes EN Imports a previously exported node list into your Network View Export Nodes EI Exports your node list into an XML file 2010 StorageCraft Technology Corporation Creating Backup Image Files 39 Chapter 6 Creating Backup Image Files OD vote For information about creating a backup image file in Recovery Environment see the StorageCraft Recovery Environment User Guide ShadowProtect provides two ways to create backup image files One Time Backup The Backup Wizard guides you through creating a backup image file immediately Consider the following when creating a one time backup job e To create a one time backup job you must be a member of the Administrator group on the system where you are creating a backup e One time backup jobs do not affect scheduled backup jobs e ShadowProtect supports one
2. Server Virtual Machine means a Virtual Machine employing a Server Operating System e g VMware running the Windows Server 2008 operating system Small Business Server Virtual Machine means a Virtual Machine employing a Small Business Server operating system e g VMware running the Windows Small Business Server 2008 operating system 1 24 Volume License Certificate means a license certificate issued by StorageCraft authorizing the Licensee to install and use multiple copies of the Software in such numbers as are authorized by the certificate 2010 StorageCraft Technology Corporation End User License Agreement 95 Section 2 Proprietary Rights This is a license and not a sale The Software and Documentation are proprietary products of StorageCraft or its licensors and are protected under United States copyright laws and international treaty provisions Nothing in this License constitutes a waiver of StorageCraft s rights under U S or international copyright law or any other law Ownership ofthe Software and all copies modifications translations components features and merged portions of the Software shall at all times remain with StorageCraft including all copyrights patent rights trade secret rights trademarks and other intellectual property rights in the Software and Documentation Licensee s rights to use the Software are limited solely to those rights identified in this Agreement StorageCraft retains all r
3. 1 10 Object Code means the output of a compiler after it processes StorageCraft s source code in the form of an executable dll or library file 1 11 Original Copy means the single copy of the Software provided to Licensee in conjunction with this Agreement 1 12 Physical System means a computer hardware device supported by an installed operating system 1 13 Server Operating System means any broadly released Microsoft operating system intended for server computers including but not limited to Windows Server 2003 and Windows Server 2008 1 14 ShadowProtect Desktop means ShadowProtect Desktop Version 4 0 and includes two components the executable program installed on the computer and the StorageCraft Recovery Environment ShadowProtect Desktop does not include separately licensed fee bearing products or add on modules including without limitation ImageManager Enterprise ShadowProtect Desktop is licensed for use on either a Physical System or a Virtual Machine but not both ShadowProtect Desktop includes three proprietary StorageCraft applications a VirtualBoot b ImageManager and c ShadowProtect KeyFileMaker and other KeyFile Tools collectively KeyFile Maker 1 15 ShadowProtect SBS means ShadowProtect Small Business Server Version 4 0 and includes two components the executable program installed on the computer and the StorageCraft Recovery Environment ShadowProtect SBS does not include sepa
4. Create Full and Incremental Backup Images Problem Making a full backup image every time backup a system is very time consuming need to be able to make incremental backup images to save time and space ShadowProtect Solution ShadowProtect uses a sector based backup strategy that lets it backup just the changes to a file in an Incremental backup image file Sector based incremental backup is the quickest and most efficient way to take an incremental backup Once you have an initial Full backup you can create regular Incremental backup images from that point forward Individual Folder and File Restore Problem Restoring individual files and folders traditional backup systems such as a tape drive can be very difficult and time consuming assuming can even find the necessary data in the first place need a quick and easy method to recover lost files or folders ShadowProtect Solution Use the ShadowProtect Backup Explore Wizard to mount a backup image file as a volume using a Drive letter or mount point Once mounted you can explore and recover individual files and folders from the backup image Disk based backup images provide fast file access and you can even share backup images so Since the backups are disk based the process is very fast and easy and uses Windows Explorer The IT administrator can mount a backup image and share this with end users who can select the files and folders they need to 2010 StorageCraft Technology
5. 16 13 Customer Contact If Licensee has any questions concerning this Agreement Licensee may contact StorageCraft as follows website www storagecraft com telephone 801 545 4700 fax 801 545 4705 mail StorageCraft Technology Corporation 11850 S Election Road Suite 120 Draper Utah 84020 U S A Vers May 18 2010 Copyright 2006 2010 StorageCraft Technology Corporation All Rights Reserved This Software and Documentation are the copyrighted property of StorageCraft Technology Corporation and all rights in and to ShadowProtect Server ShadowProtect Small Business Server ShadowProtect Desktop VirtualBoot ImageManager ImageManager Enterprise and ShadowProtect KeyFileMaker are exclusively reserved to and owned by StorageCraft Technology Corporation StorageCraft StorageCraft Recovery Environment ShadowProtect Server ShadowProtect Small Business Server ShadowProtect Desktop VirtualBoot HeadstartRestore ImageManager ImageManager Enterprise KeyFileMaker and ExactState and their respective logos and trademarks are owned exclusively by StorageCraft Technology Corporation in the United States and elsewhere Microsoft and Windows are registered trademarks of Microsoft Corporation Windows Preinstallation Environment and WinPE are or may be trademarks of Microsoft Corporation VMware is or may be a registered trademark of VMware Inc The Software includes the Network Configuration Utility based ona derivative created by StorageCraf
6. 2010 StorageCraft Technology Corporation 10 ShadowProtect User Guide 2 2 Usage Scenarios ShadowP rotect offers a variety of backup and recovery solutions depending on your needs This section includes several usage scenarios that help describe ShadowProtect features and benefits ShadowP rotect usage scenarios are organized into the following types e ShadowProtect Console Scenarios fo e VirtualBoot Scenarios ht ShadowProtect Console Scenarios The following scenarios introduce several common use cases for ShadowProtect Live Backup Problem When taking system backups cannot take the time to shutdown a system each time want to create a backup image ShadowProtect Solution By leveraging disk imaging with existing Windows snapshot technology ShadowProtect lets you create live system backups without any system downtime ShadowProtect creates live backup images that include a system s operating system critical data and configuration settings ExactState Backup Images Problem need to create the most reliable and recoverable backup images possible ShadowProtect Solution ShadowProtect includes ExactState backup image technology that lets you create an image from the StorageCraft Recovery Environment thereby ensuring that all system files and resources are closed and in a state where ShadowProtect can create a complete backup image ExactState image technology supports all Windows server and desktop operating systems
7. Conditions and Limitations Applicable to Specific Versions of the Software 3 1 1 Desktop License A Desktop License to the Software permits use only on a Desktop Operating System This version of the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from the webstore of StorageCraft or one ofits reseller partners It includes a license to use ImageManager 3 1 2 Desktop Virtual Machine License A Desktop Virtual Machine License to the Software permits use only on a Virtual Machine running a Desktop Operating System This license does not authorize the Licensee to install and use the Software ona Physical System With the exception that the use of the Software granted under this License is limited to a Desktop Virtual Machine all other rights granted and limitations imposed under the Desktop License apply This version of the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from the webstore of StorageCraft or one ofits reseller partners It includes a license to use ImageManager 3 1 3 Evaluation License An Evaluation License is a license to the Software that permits Licensee to use all features of the corresponding ShadowProtect Product and includes the StorageCraft Recovery Environment This license is provided to the Licensee for evaluation purposes for the specific evaluation period allowed by the Software The Software will provide
8. Perform a quick and simple bare metal system recovery The engine that creates and manages a system s point in time backup images The Backup Agent also handles mounting of backup image files You can manage ShadowProtect the operation of the Backup Agent from the ShadowProtect Console Backup Agent To access the ShadowProtect Backup Agent you must be a user with local administration rights ImageManager provides unprecedented control over your backup image files It provides policy driven services for managing backup image files including e Consolidation of Incremental backup image files into daily weekly and monthly consolidated image files that greatly reduce the number of files in an image chain Verification and re verification of backup image files including consolidated files Replication of backup image files to a local drive ImageManager os EE New For an additional fee you can extend replication support to off site storage through LAN WAN and FTP New For an additional fee Head Start Restore HSR provides the ability to restore a backup image while ShadowProtect continues to add Incremental backup images to the same backup image chain In a world of multi Terabyte storage HSR lets you short circuit the restore process greatly limiting the down time associated with hardware failure or migration tasks For more information about ImageManager features see the ShadowProtect ImageManager User Guide
9. Select the Method appropriate authentication method from the drop down list Use SSL Default of Indicates if you want to use a secure connection to communicate with the SMTP server 2010 StorageCraft Technology Corporation e ShadowProtect User Guide Email From Address The Email address that appears in Email message s From field Email To Addresses A semi colon separated list of Email addresses that you want to receive the notification For example john mycorp com bill mycorp com Character Encoding The character encoding to use with the Email subject and body Select the appropriate value from the drop down list Custom Subject Suffix Optional A text string that appears the Email Subject field Use r for carriage return n for new line and t for tab characters Custom Body Prefix Optional A text string that appears in the Email Message field Use r for carriage return n for new line and t for tab characters Default off Set to On to send Emails upon the successful completion of Success a ShadowProtect job Send Email on Failure Default off Set to On to send Emails upon the failure of a Shadow Protect job 4 Optional Click Test Email to send a test message and confirm that the Email configuration is working properly 12 3 Log Files ShadowProtect creates a log file for each backup job This log file provides information about the backup job results including the reason for failure if
10. e Originating machine The operating system version the machine name MAC address and the engine version of ShadowProtect used to create the image file e Disk Information Disk geometry disk size and number of the first track sectors You can view the original disk layout in graphical form at the bottom of the screen e Original Partition Information Style number type bootable option starting offset and length e Image File Properties Volume size creation time compression password protection comment 6 Inthe Destination Image File page specify the required information then click Next Select network From the drop down menu select the Destination see Section 6 2 location or browse Destinations 42 where you want to store the destination image file or to a local path Browse to the desired location Specify image Specify a name for the destination image file name Select the type of image file you want to create Supported options include SPF Create a new Full Base image file VHD Create a Microsoft Virtual Hard Disk file compatible with Microsoft and Hyper V virtual environments VMDK Create a Virtual Machine Disk file compatible with VMWare virtual environments ESX Server Create an ESX server file compatible with VMWare ESX virtual environments 7 Inthe Options page specify the desired backup image file options then click Next 2010 StorageCraft Technology Corporation eo ShadowProtect
11. inc seq The Incremental backup sequence number This either identifies the sequence number of this file or identifies the Incremental Image File upon which this file is dependent extension The file extension which identifies if the file is a Full Incremental or Spanned backup image file Table 6 Examples of backup image file names C_Vol b001 d001 1000 spi Differential image of the c volume with a dependency on the full backup image file C_Vol b001 spf or C_Vol b001 d001 spi 2010 StorageCraft Technology Corporation How ShadowProtect Works C_Vol b001 d000 i001 sp1 Incremental image of the c volume with a dependency on 7 the full backup image file C_Vol b001 spf or C_Vol b001 1001 spi Incremental backup image file of the c volume with a dependency on the differential backup image file C_Vol b001 d001 1000 which in turn has a dependency on C_Vol b001 d001 1001 spi C_Vol b001 spi A Note Backup image file names that have a d000 or i000 segment use these name segments only as place holders and indicate that a differential backup image or an incremental backup image are not part of the image and the backup image file has no dependency on a previous differential or incremental backup image file File Dependencies By examining the name of a backup image file ShadowProtect users can identify the files on which it depends However it is not possible to determine if other backup
12. see Section 6 2 Destinations 42 that contains the backup Image Set to restore or click Browse to locate the desired backup image set The Specify Image Names field displays the backup Image sets available at the selected destination or path Restore Backup Image To Restore Select the backup image you want to restore Select network location or browse to 4 local path Cl External Drive E Backups v Specify image names Base Name First Image Creation Time Last Image Creation Time Points in Time E C_YOL b003 11 9 2009 10 00 38 4M 11 9 2009 1 00 12 PM B C_YOL b002 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM Select the backup image set to restore A Note To restore a volume from a backup image set stored on a network share you must have the proper network credentials 4 On the Backup Image Dependencies page select the point in time to restore then click Next 2010 StorageCraft Technology Corporation ER ShadowProtect User Guide Restore Backup Image Dependencies Verify current selection or select another point in time File Name Creation Time Image File Properties C_ OL b003 spF 11 9 2009 10 00 38 AM Volume Size 149 01 GB C_ OL b003 i001 spi 11 9 2009 11 00 12 AM Used space 64 60 GB C_VOL b003 i002 spi 11 9 2009 12 00 24 PM Creation Time 11 9 2009 12 00 24 PM C_ OL b003 i003 spi 11 9 2009 1 00 12 PM adap type flock Image creation method YDIFF using SS 149 05 GB SS 3 Dell NTFS 3
13. 3 Backup Image Files A ShadowProtect backup image file is a point in time representation of a computer volume It is not a standard file copy of the volume but rather a sector by sector duplicate of the volume Because of this you can mount a backup image file using the ShadowProtect Mount utility and view its contents as if it were a regular volume In the event that you need to recover data you can recover specific files and folders from the image or you may recover the entire volume to the exact point in time that the backup image was taken ShadowProtect uses the following types of backup image files to provide a complete disaster recovery solution Table 5 Types of backup image files A stand alone image file that represents a disk volume ata specific Full spf point in time Full backup image files do not rely and does not rely on any other files An image file that contains volume changes relative to another backup image file You can create Incremental backup image files relative to Full backup images or other Incremental backup images ShadowProtect also creates an Incremental image file when an existing image file is mounted as a read write volume and modified Incremental spi 2010 StorageCraft Technology Corporation 16 ShadowProtect User Guide Incremental backup image files let ShadowProtect offer multiple volume backup strategies including Differential and Incremental backup options See Chapter 16
14. Available only if unpartitioned disk space exists Defines and creates a primary partition on the disk You cannot create more than four 4 primary partitions on a disk Create extended partition Available only if unpartitioned disk space exists Extends the selected partition then subdivide the extended partition into one or more logical drives 2010 StorageCraft Technology Corporation Restoring a Volume Edit Policy Launches the Partition Creation Policy Editor 6 Onthe Specify the Restoration Options page select the appropriate volume restore options then click Next Set Partition Active Configures the restored volume as the active partition in the system the drive the machine boots from Restore MBR Restore the master boot record MBR as part of the volume restore job The master boot record is stored in the first sector of the first physical hard drive and contains the master boot program and partition table The master boot program uses the partition table to determine the active partition then starts the boot program from the boot sector of the active partition When selected you have the following MBR restore options Restore MBR from the image file Restores the MBR from the backup image file Restore original Windows XP MBR Restores the default MBR that ships with Windows XP Restore disk signature Restores the original hard drive physical disk signature Windows Server 2003 Windows 2000 Advanced Server
15. Backup Image Files 53 A Note ShadowProtect prevents you from modifying a Full image file to prevent corruption of an entire Image Set 7 3 Dismounting Backup Image Files Once mounted a backup image file remains mounted until explicitly dismounted or the system reboots The ShadowProtect Backup Image Dismount Wizard guides you through the process of dismounting a previously mounted backup image file see Mounting Backup Image Files 50 As part of the dismount process you can do the following e Save changes to writeable backup images e Shrink the volume so you can restore the image to a smaller drive A Note The Shrink Volume feature truncates mounted backup image files so that the file system ends at the last currently allocated cluster To reduce the backup image size as much as possible use a disk defragmentation tool on the mounted image to consolidate file distribution within the volume and free up space at the end of the volume To dismount a backup image 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtect 21 2 Open the Backup Image Dismount Wizard by doing one of the following e Inthe Tasks menu click Dismount Backup Image e In the Menu bar select Tasks gt Dismount Backup Image 2010 StorageCraft Technology Corporation ER ShadowProtect User Guide 3 Inthe Mounted Backup Images page select the backup image volume to dismount then click Next When selecting a mounted backup
16. Corporation ShadowProtect Overview d restore Update an Existing Backup Image Problem have an existing backup image but need to update a driver in that image or clean a virus or other malware from the backup image before restoring files don t want to have to clean the system then re create the backup image before using it to restore a system ShadowProtect Solution Because you can mount ShadowProtect backup image files as read write volumes you can modify and repair backup images as needed ShadowProtect saves backup image changes as a separate Incremental image file VirtualBoot Scenarios The following scenarios introduce several possible use cases for VirtualBoot Historical Data Access Problem After transitioning to a new financial management system you are audited To satisfy the audit you need access to historical tax records stored in the proprietary format of the old financial software Unfortunately you no longer have the old software so you cannot access your historical tax records VirtualBoot Solution Rather than trying to restore a complete backup image that contains the old financial software use VirtualBoot to boot the backup image which gives you access to both the application and the data from your system at the time of the backup By preserving the applications with the data you can greatly extend the lifespan of your data Software Testing Problem You need to find out how some new software per
17. In order to create a new virtual machine press the New button in the main tool bar located at the top of the window You can press the F1 key to get instant help or visit www virtualbox org for the latest information and news The VirtualBox Ul 2010 StorageCraft Technology Corporation ShadowProtect User Guide To manually create a virtual machine 1 2 3 Launch VirtualBox then click New In VirtualBox select File gt Virtual Media Manager then select the Hard Disks tab Click Add then browse to and select any XSP files previously created by VirtualBoot VirtualBoot virtual hard disk files have a xsp extension This adds the selected XSP files as managed hard disks that you can assign to any VirtualBox VM The XSP files contain lists of the backup image files that constitute the virtual hard drive used by the VM a Note Make sure you select the _Disk_0 XSP file as the VM s first disk as this disk always contains the boot volume On the Create New Virtual Machine Wizard page click Next On the VM Name and OS Type page specify the required information then click Next The name of the virtual machine You should make the name descriptive of the OS and environment used in the VM Operating System The model of operating system used in the VM VirtualBoot supports only Microsoft Windows The specific Windows operating system used in the VM On the Memory page specify the amount of system memory RAM t
18. Install dialog box when Automatically activate installed agents is selected to specify the Username and Serial of the ShadowProtect license you want to use on the remote system Following a successful Backup agent install ShadowProtect automatically re boots the remote system so the Backup agentis active To use this parameter click settings at the bottom of the Push Install dialog box when Reboot after install is selected to specify the details of the reboot operation You can instruct the remote system to reboot ata specific date time specify a message to display before rebooting and specify a delay before the reboot occurs in seconds 6 Conditional On the Computers Overview page select the systems where you want to install the Backup agent then click Next If you didn t specify a system name you can select the systems where you want to install the Backup agent here 7 On the Install Overview page wait until the install finishes then click Next 8 Optional On the Post Install Overview page specify a Group name for each system where you installed the Backup agent then click Next Click in the Group name field then type of select the group where you want to add this system For more information about Groups see Modifying Remote Node Properties 63 2010 StorageCraft Technology Corporation Remote Management e 9 On the Summary page click Finish The newly installed remote nodes appear in the Managem
19. LIMITATION PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF PROFITS USE OR DATA OR BUSINESS INTERRUPTION EVEN IF STORAGECRAFT OR ITS AGENTS OR REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES These limitations apply even in the event of fault tort negligence misrepresentation or strict or product liability In no event shall any person who has contributed to any part of the Software be liable for any damages whatsoever however caused and on any theory of liability whether in contract strict liability or tort including negligence or otherwise arising in any way out of the use of the Software even if advised of the possibility of such damage Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to Licensee Licensee releases StorageCraft from all liability in excess of the liabilities that are limited by this Section including without limitation any claim for indemnification or contribution whether arising under statutory or common law or otherwise End users in certain countries such as Malaysia New Zealand and Australia may be subject to certain consumer protection laws unique to their locale and which limit the ability to modify or exclude liability If Licensee acquired the Software for the purposes of a business Licensee confirms that any applicable consumer protection laws do not apply If StorageCraft breaches a con
20. Local USB FireWire Preserves disk space on locale Vulnerable to loss if the drive fails drives Inexpensive Easy off site storage Fast backup and restore Must have network interface card drivers Protection from local hard supported by Recovery Environment drive failure Complexity Users must have network Off site storage rights to save and access backup images Drive Network Hard Drive Good media for archiving Slower backups due to media speeds CD DVD Blu Ray Protection from local hard File restrictions due to limited size 2010 StorageCraft Technology Corporation e ShadowProtect User Guide 6 2 Destinations Backup destinations let you create pre defined storage locations for backup image files either locally or on a network You can then select these destinations when creating backup jobs Then if you need to modify the destination you can do so by editing the destination object rather than deleting and recreating new backup jobs Oo Q 2 Add Delete Edit Refresh Type Name Path Q Network Share Omni Backup Onmniportal db tech Local Directory External Drive E Backups Base Name First Image Creation Time Last Image Creation Time Points in Time B C_VOL bO02 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM 1 B C_ OL b001 11 4 2009 7 22 35 AM 11 4 2009 9 21 35 AM 2 B 30303030_ OL b001 11 4 2009 7 22 35 AM 11 4 2009 7 22 35 4M 1 The Shadow Protect Destinations tab E Note ShadowProtect re
21. United States Government 4 11 Reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from employ or manipulate the Software 4 12 Use a Virtual Machine license on a Physical System 4 13 Use KeyFileMaker or VirtualBoot in conjunction with image files created by software other than the specific seat of licensed Software with which KeyFileMaker or VirtualBoot were provided to Licensee and 2010 StorageCraft Technology Corporation End User License Agreement 4 14 Assign or transfer the rights granted to Licensee under this Agreement on a permanent basis unless a Licensee retains no copies of the Software b prior to such assignment or transfer the assignee or transferee agrees in writing to the terms and conditions of this Agreement and c StorageCraft consents to such assignment or transfer Section 5 License Fee 5 1 License Fee With the exception ofan Evaluation License Trial License and NFR License Licensee is required to pay the License Fee established by StorageCraft or its authorized reseller 5 2 Maintenance and Support Fee Maintenance or additional support beyond the support granted in this Agreement is available by a separate maintenance or support agreement with StorageCraft Section 6 Support Updates and Upgrades 6 1 Licensee is entitled to receive Updates and participate in StorageCraft s support program
22. VM must be powered off to modify the VM settings 3 On the Settings page select Network in the left side navigation 4 Select the Adapter 1 tab then select Enable Network Adapter 5 Inthe Attached To field select how you want the virtual NIC to communicate with your host By default VirtualBox uses Network Address Translation NAT but it supports other connection options For more information see the VirtualBox documentation A Bridged Adapter is necessary if you want VM servces to be visible to other network hosts For example during a failover scenario for an Microsoft Exchange server 6 Click Advanced then select the virtual adapter type to use in the VM In testing the Intel Pro 1000 MT Desktop appears to be a good generic driver for the VirtualBoot environment 7 Click OK to modify the network adapter settings Configuring Drivers After starting a VM for the first time you must allow Windows to detect and configure drivers for the VM environment To configure a virtual machine for use 1 Inthe VM window click Machine gt Insert Ctrl Alt Delete to launch the Windows login then log in to the VM Click in the VM window to transfer mouse and keyboard control to the VM 2 Allow Windows to identify hardware and install drivers in the VM Windows goes through it s initial boot sequence identifying hardware and attempting to load drivers for those devices This process is similar to performing a Hardware Indepen
23. access and restore Backup Image Files on a network This environment is typically used when a drive cannot be restored from within Windows or when the computer has suffered a catastrophic failure and the entire hard drive must be restored System downtime The amount of time a server or PC is offline and inaccessible to users This is commonly known as having the system out of production 2010 StorageCraft Technology Corporation 2 ShadowProtect User Guide System Volume The volume that stores the boot files necessary to load an operating system Typically this is the c volume Tray Icon A graphical representation of a computer program or application For example ShadowProtect uses a tray icon for the user to gain information about the program Tray icons reside in the system tray UNC Universal Naming Convention A method used to identify folders files and programs ona network computer A UNC path begins with two backslashes followed by the server name share name directory and filename For example server_name share_name backup_name spi Unprotected Volumes Volumes not protected by ShadowProtect User Interface UI The portions of a computer system with which a user interacts display keyboard mouse etc and the portion of a software program that accepts and responds to user interaction Virtual Private Network VPN A private data network that makes use of the public telecommunication infrastructure V
24. and Windows NT Server 4 0 Enterprise Edition SP3 and later require disk signatures to use the hard drive Restore Disk Hidden Track Restores the first 63 sectors of a drive Some boot loader applications require this for the system to boot 7 On the Wizard Summary page review the details of the volume restore operation then click Finish You can view the progress of restore volume operation in the Backup Jobs tab 2010 StorageCraft Technology Corporation ER ShadowProtect User Guide Chapter 9 Image Conversion Tool ShadowP rotect provides the Image Conversion Tool so you can manage existing backup image files and provides the following primary features e Consolidate a point in time backup image Full Incremental images into a new Full image e Change the compression setting on an existing image e Change the encryption setting on an existing image e Split an backup image file into a Spanned Set where each file has a maximum file size This is useful for moving backup image files to CD or DVD e Convert a backup image into a virtual machine format VMDK or VHD You can access the Image Conversion Tool from either Windows or the StorageCraft Recovery Environment To use the Image Conversion Tool 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtect 21 2 Inthe Tools menu click Image Conversion Tool 3 On the Source Image File page browse to the location of the backup image files you want
25. and shall be deemed effective upon receipt If to StorageCraft to Legal Department StorageCraft Technology Corporation 11850 South Election Road Suite 120 Draper UT 84020 With a Copy to StorageCraft Technology Corporation P O Box 1149 Riverton UT 84065 If to Licensee to To the last known address that Licensee provided to StorageCraft Section 14 Microsoft Windows Preinstallation Environment License WinPE StorageCraft is a licensee under a license granted by Microsoft with respect to Microsoft Windows Preinstallation Environment software including versions 2005 and 2 0 Licensee accepts the following terms and conditions concerning WinPE 2010 StorageCraft Technology Corporation End User License Agreement 99 14 1 The Software is limited to use as a boot diagnostic disaster recovery set up restoration emergency services installation test or configuration utilities program and is not for use as a general purpose operating system or as a substitute for a fully functional version of any operating system products 14 2 THE SOFTWARE CONTAINS WINPE WHICH INCLUDES A SECURITY FEATURE THAT WILL CAUSE THE COMPUTER SYSTEM TO REBOOT WITHOUT PRIOR NOTIFICATION TO THE LICENSEE AFTER TWENTY FOUR 24 HOURS OF CONTINUOUS USE THIS TIME OUT FEATURE WILL RESET EACH TIME THE COMPONENT CONTAINING WINPE IS RELAUNCHED 14 3 Any and all Microsoft and Microsoft affiliate s liability related to the Software are discla
26. any You can view the log for any backup job in the Backup History tab see Section 5 3 5 Backup History Tab 35 Each log entry provides information about the related backup job Start Time End Time Type Full or Incremental Source Destination and Status Backup jobs that finished successfully have a status of Completed ShadowProtect marks jobs that do not complete successfully with a Warning icon These jobs have a status other than Completed such as Execution Failed or Aborted It is important to review these entries and determine why the job failed The Job Log provides information about the events that occurred during that job Timing when the event occurred Module Code and Message Backup jobs that finished successfully have a status of Completed ShadowProtect marks events that do not complete successfully with Failed icon Q 12 4 Creating Key Files Key Files provide an alternative mechanism for protecting backup images Key Files let you delegate the creation and storage of backup image files without losing control of the passwords used to protect your backup image files ShadowProtect includes the KeyFileMaker tool for generating Key Files KeyFileMaker is provided on the ShadowProtect CD but is not installed by default Ei Note When using a Continuous Incrementals schedule see Step 5 in Chapter 6 Creating Backup Image Files 395 ShadowProtect automatically creates a new Key File each
27. damage or misapplication Any replacement media will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer Section 9 Disclaimer of Warranties STORAGECRAFT DOES NOT WARRANT THAT THE SOFTWARE WILL MEET LICENSEE S REQUIREMENTS OR THAT ITS OPERATION WILL BE UNINTERRUPTED OR ERROR FREE EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT THE SOFTWARE IS PROVIDED AND LICENSED AS IS AND WITH ALL FAULTS THERE ARE NO WARRANTIES REPRESENTATIONS OR CONDITIONS EXPRESS OR IMPLIED WRITTEN OR ORAL ARISING BY STATUTE OPERATION OF LAW OR OTHERWISE REGARDING THE SOFTWARE OR ANY OTHER PRODUCT OR SERVICE PROVIDED UNDER OR IN CONNECTION WITH THIS AGREEMENT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW STORAGECRAFT AND ITS DEALERS DISTRIBUTORS AND AUTHORIZED REPRESENTATIVES DISCLAIM ALL WARRANTIES AND CONDITIONS WHETHER EXPRESS IMPLIED OR STATUTORY INCLUDING WITHOUT LIMITATION ANY IF ANY WARRANTIES OR CONDITIONS OF OR RELATED TO MERCHANTABILITY DURABILITY FITNESS FOR A PARTICULAR PURPOSE LACK OF VIRUSES NONINFRINGEMENT ACCURACY OR COMPLETENESS OF RESPONSES RESULTS WORKMANLIKE EFFORT AND LACK OF NEGLIGENCE ALSO TO THE MAXIMUM EXTENT PERMITTED BY LAW THERE IS NO WARRANTY DUTY OR CONDITION OF TITLE QUIET ENJOYMENT QUIET POSSESSION CORRESPONDENCE TO DESCRIPTION OR NONINFRINGEMENT THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE SOFTWARE REMAINS WITH LICENSEE IF ANY IMPLIED WARRANTY IS
28. file For information about the various options in the Backup image Dismount Wizard see Dismounting Backup Image Files 53 starting in Step 3 Quick Dismount Dismounts the backup image file without any further user interaction ShadowProtect dismounts the backup image file without saving changes made to a writeable mounted image file if applicable 2010 StorageCraft Technology Corporation Restoring a Volume 55 Chapter 8 Restoring a Volume ShadowProtect provides two ways to restore volumes from backup image files Restore in Windows Restore a non system volume using the ShadowProtect Restore Wizard This method does not require you to reboot the system Restore in Recovery Environment Use the bootable Recovery Environment when restoring a system volume where the operating system resides For information about restoring a system volume from the Recovery Environment see the StorageCraft Recovery Environment User Guide A Warning Restoring a backup image to a volume overwrites all data currently on the volume To restore a non system volume 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtectl21 2 Open the Restore Wizard by doing one of the following e Inthe Wizards tab click Restore e Inthe Tasks menu click Restore e Inthe Menu bar select Tasks gt Restore 3 On the Backup Image to Restore page select the Image Set to restore then click Next In the drop down menu select the Destination
29. from the View menu 2 Inthe Management View select the remote node in the node list 3 Click Connect S You can be connected to only one node at a time If you connect to another remote node ShadowProtect automatically disconnects you from the previously connected node A Note You must add a remote node in order to connect to it see Adding and Deleting Remote Nodes 65 To disconnect a remote node 1 Inthe Management View select the remote node in the node list 2 Click Disconnect ZS Disconnecting a remote node does not stop the ShadowProtect Backup Agent or affect any of ShadowProtect operations on the remote node 2010 StorageCraft Technology Corporation Remote Management e 10 2 Remote Management with the Network View When open the Network View appears as a right panel in the ShadowProtect Console You can open and close the Network View by selecting Network View in the View menu see Section 5 4 Network Viewl37 You can do the following from the Network View e Adding and Deleting Remote Nodes 65 e Modifying Remote Node Properties ee e Connecting and Disconnecting Remote Nodes 6 e Exporting and Importing Node Settings 67 Adding and Deleting Remote Nodes Before managing a remote node you must add it to your Network View To add a remote node 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtect 21 If the Network View is not visible select Network View from the View
30. image file then click Next Location You can select either a local drive or network location to store the backup image file Local Drive Click Browse In the Open Folder dialog box select the local drive and folder to store the backup image file 2010 StorageCraft Technology Corporation ShadowProtect User Guide Network Share In the drop down list select lt Network Locations gt This opens the Destinations dialog box where you can define the network share For more information see Section 6 2 Destinations MA The File Name table displays the volumes with default file names selected for the backup job Double click a table row to modify the file name 5 On the Specify the Backup Schedule page specify the schedule and backup image type then click Next A Note The selected backup schedule determines the available backup image types For more information about the backup image types see Chapter 16 Glossary 8 Full Creates a one time backup job that starts as soon as f the Backup Wizard closes Differential Creates a one time backup job at the specified date and time By default the Start Time fields display the current date and time To change the date and time settings click on an element of the date time month day year hour minute second AM PM then type or use the up down buttons to set the desired value Full Creates a recurring backup job based on a weekly schedule You select the
31. image files are dependent on this file Because of this it is very important to use the Image Conversion Tool see Chapter 9 Image Conversion Tool sel to review dependencies prior to moving modifying or deleting backup images A Warning Deleting a backup image file on which other files depend renders the dependent backup image files useless You cannot browse or restore files contained by these dependent backup image files Ei Note Deleting a full image file from an active backup image job causes ShadowProtect to create a new Full image during the next scheduled backup and start a new backup Image Set 2010 StorageCraft Technology Corporation 18 ShadowProtect User Guide Chapter 4 Installing ShadowProtect Before installing ShadowProtect review the Requirements fia and the License and Install Options 21 To Install ShadowProtect 1 Insert the ShadowProtect CD into the system s CD drive If the installation does not start automatically browse the ShadowProtect CD and run AUTORUN from the root of the CD 2 On the Product Installation CD home page select the product version to install Desktop Server Small Business Server The appropriate install Wizard loads to walk you through the installation process 3 Onthe Welcome page click Next 4 Onthe License Agreement page select accept the terms of the license agreement then click Next You must accept the license agreement to install ShadowProtect Click Print t
32. in consideration for its payment of the License Fee StorageCraft s support program includes StorageCraft s on line support system the StorageCraft moderated user forum and StorageCraft s knowledge base which is a question and answer resource that includes frequently asked questions 6 2 StorageCraft reserves the right to require that any Upgrades of the Software that you have obtained pursuant to a Volume License Certificate may only be obtained in a quantity equal to the number of seats licensed pursuant to the Volume License Certificate Any Upgrade is provided under StorageCraft s policies in effect at the time of order This Agreement does not separately license you for licenses in addition to those which you have purchased and which have been authorized by StorageCraft Section 7 Termination This Agreement is effective until terminated as permitted in this Section Either Party may terminate this License for convenience at any time but in the event of StorageCraft s termination for convenience it shall refund to Licensee the License Fee paid by Licensee StorageCraft may terminate this License effective immediately by providing a notice to Licensee of its breach of any provision in Sections 3 4 and 5 of this Agreement StorageCraft may terminate this Agreement on twenty 20 days written notice to Licensee if Licensee breaches any other provision of this Agreement and fails to cure such breach within twenty 20 days after receiving S
33. install in a in remote installation scenario A Note An Install Setup package file must have the same name as the Installer package with a iss extension To create a ShadowProtect Install Package 1 Open a Windows command prompt Click Start gt Run Enter cmd in the Open field then click OK 2 Browse using the cd command to the directory that contains the ShadowProtect installer that you want to install remotely 3 Execute the ShadowProtect installer using the following command line parameters 2010 StorageCraft Technology Corporation e ShadowProtect User Guide Instructs the ShadowProtect installer to record the session ul Specifies where to create the write the install package Do not put a space between the parameter and the path information For example ENU_Desktop_Setup_4 0 1l exe r flc storagecraft ENU_Desktop_Setup_4 0 1 iss 2010 StorageCraft Technology Corporation Using VirtualBoot e Chapter 11 Using VirtualBoot VirtualBoot lets ShadowProtect users boot a backup image in a Virtual Machine VM environment VirtualBoot leverages the open source Oracle VirtualBox software so you can quickly boot a backup image without performing a time consuming restore operation and without converting backup image files to a different format VirtualBoot provides tremendous value in the following situations System Fail over When you re dealing with Terabytes of storage restoring a failed system c
34. is available to all customers with a current maintenance plan or customers who have purchased product maintenance from the StorageCraft Web store If you are not immediately connected to a support engineer leave a message and the next available support engineer will return your call 2010 StorageCraft Technology Corporation cesar e Chapter 16 Glossary Backup The activity of copying files volumes and databases to preserve them in case of equipment failure or other catastrophe An important part of a disaster recovery strategy backup is often neglected particularly for personal computer users Backup Image File Files that contain the contents of a backup activity Backup Image Files let you restore the contents of a computer system to a specific point in time Backup Image Set The Base Image File plus any Incremental Image Files that comprise all Backup Image Files for a specific computer system Bare Metal Recovery The complete restoration of computer data after a catastrophic failure including the operating system file system partitions volumes and data from a complete backup image Base Image File Backup files that contain a copy of all used sectors on a disk drive This image file contains all data on the computer including the operating system applications and data Basic Disk A physical disk drive that can be accessed by MS DOS and all Windows operating systems Basic disks can contain up to four primary pa
35. is encrypted you must provide a valid password to access it Lets you remove a backup image file from the VM Specify Boot Volume Lets you designate the boot volume in the VM Typically VirtualBoot detects this automatically but if you include multiple bootable volumes in the VM you can select the volume that VirtualBoot designates as the boot volume A Note If you specified a backup image file when starting VirtualBoot this page lists the related backup image file information 3 In the Options page provide the required information then click Next Specify the operating system From the dropdown menu select the Windows OS contained in for the new virtual machine the boot volume of the backup image file Automatically create the new Select this option to have VirtualBoot automatically create the virtual machine VM as part of the configuration process If you do not select this 2010 StorageCraft Technology Corporation ShadowProtect User Guide option you must manually configure the VM in VirtualBox In either case VirtualBoot creates the XSP files that VirtualBox uses to define the virtual disk drives in the VM A Note VirtualBoot ALWAYS places the boot volume in the Disk_0 XSP file For more information see Manually Configuring a VMI72 Automatically start the new Select this option to launch VirtualBox automatically after the virtual machine VM is complete and load it for use pecify the name of the n
36. is helpful if you are not managing your own backups and you don t want other users to have access to the password used to protect the backup image files For information about creating a Key File see Section 12 4 Creating Key Files 82 Split Image File ShadowProtect lets you split a backup image file into multiple smaller files creating a Soanned Image Set This is useful when you need to move a backup image file onto fixed length media such as CDs or DVDs You can split a backup image file when you create it by selecting Split Image File in the Backup Wizard s Options page Once selected specify the desired file size in MB in the Split Image File field For more information about the Backup Wizard see Creating Backup Image Files 3 You can also split an existing backup image file using the Image Conversion Tool see Chapter 9 Image Conversion Tool set A Note If a backup image file is divided into multiple files the filename suffix will change to sp1 sp2 SPN where N represents the file s sequence within the Spanned Image Set 2010 StorageCraft Technology Corporation ShadowProtect User Guide Backup Job Name The Backup Job Name field lets you specify a name for the backup job that ShadowProtect uses as a prefix for each backup image file created as part of this backup job For example specify a backup job name of Server1 to be able to quickly identify those backup image files related to Serveri
37. job information pane Displays information about the currently selected backup job in three panes Basic Properties Job Status Displays information about the current backup job including the destination backup image file and status queued running completed and the 2010 StorageCraft Technology Corporation Understanding ShadowProtect Console time remaining running job or total time completed job Click View Details to view the Volume Backup tab Backup Job Displays information about the backup job configuration including Compression Encryption and the backup job options Schedule If the selected backup job is a recurring job the Basic Properties tab displays the job schedule for both Full backup images and Incremental backup images where applicable Displays detailed information about the currently running backup job including time Volume Backup remaining throughput and an Event log If no backup job is running the Volume Backup tab displays details from the most recent backup job 5 5 Network View The Network view displays information for managing ShadowProtect on remote systems see Chapter 10 Remote Management 61 Network View 2 2 9 A Connect Disconnect Add Delete Refresh se Export nodes pr Unmanaged Nodes z i 3Doe Desktop localhost WD Server 1 Server Name New node 1 Server Address Group Server Description Domain Name User Name Password REPETE
38. menu 2 In the Network View click Add amp This creates a new node in the Network View named New Node 7 and opens a Server Properties pane where you can configure the remote node 3 Inthe Server Properties pane specify the appropriate connection information for the remote node For information about remote node properties see Modifying Remote Node Properties 6e You can now connect to the remote node and manage ShadowProtect To delete a remote node 1 Inthe Network View select the remote node in the node list 2 Click Delete Deleting a remote node does not delete ShadowProtect or any of its configurations from the remote node or remove the remote node from the Network View of any other system that might be configured to remotely manage that node A Note You cannot delete the local node from the Network View 2010 StorageCraft Technology Corporation ShadowProtect User Guide Modifying Remote Node Properties The properties table displays the properties of the currently selected remote node You can edit remote node properties as long as the remote node is not connected To modify the properties of a remote node 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtectl21 H the Network View is not visible select Network View from the View menu 2 Inthe node list select a remote node to modify If the Server Properties pane is not visible click Properties EI 3 Inthe Server proper
39. multiple volumes thereby ensuring cross volume consistency Periodically save backup image files on a removable hard drive CD DVD and Blue Ray storage lets you easily store backup image files at an off site location This helps ensure available backup images in the case of a disaster Use the Image Conversion Tool to manage backup images You can consolidate backup images split backup images for CD or DVD storage and apply new password encryption to existing backup image files in the event passwords are compromised see Chapter 9 Image Conversion Tool s t Use Email notification Automatic Emails keep you informed of the operation of your ShadowProtect backup jobs so you can quickly identify and resolve problems that might arise see Configuring Email Notifications s Use a retention policy that maximizes point in time histories Review the options available in the ShadowProtect for retaining point in time histories including using Differential images for second and subsequent Full images see Retention in Section 6 3 5 Advanced Options 4 2010 StorageCraft Technology Corporation Retention Policy Configurations 87 Chapter 14 Retention Policy Configurations ShadowProtect employs a unique method for maximizing point in time backup images while minimizing storage consumption that results in the ability to store more point in time histories in substantially less storage space The following two tables present four common
40. panes Job Controls Pane The upper Job Controls pane lets you manage backup jobs Select a backup job from the job list to manage it and view job information in the Job Information pane The Job Controls pane includes the following controls Table 12 Controls in the job control pane Execute Executes the selected backup job ra Cancels the selected backup job This terminates a currently running job but keeps the Cance job status as enabled the job executes at its Next Run Time Pause Toggles the selected job status between enabled and disabled Adisabled job is 2010 StorageCraft Technology Corporation Understanding ShadowProtect Console 33 Kaz suspended and will not run until re enabled Launches the Backup Wizard see Chapter 6 Creating Backup Image Files 39 Delete E Deletes the selected job from the Job Scheduler EI Launches the Backup Wizard where you can edit the selected job s configuration see Edit Chapter 6 Creating Backup Image Files 39 Opens the Volume Backup tab in the Job Information pane so you can see details about the currently selected backup job Refresh Gi Refreshes the volume information in the Backup Job Information pane Job Information Displayed in the lower pane the Job Information pane includes two tabs that provide information about the currently selected backup job Details Q Table 13 Tabs in the job information pane Displays information about the currently sele
41. processor or 1 3GHz Dual Core Windows 2003 RE 550 MHZ or faster Supports up to four processors per system The greater of 256 MB or the Operating Windows 2008 RE 512 MB minimum Memory System minimum aa Windows 2003 RE 256 MB minimum Hard Drive space 50 MB free disk space CD ROMor DVD Required Required drive VGA or higher resolution VGA or higher resolution Supported Operating Systems Specific Operating System support is dependent upon the edition of ShadowProtect that you have purchased However ShadowProtect supports both 32 bit and 64 bit versions of the operating system where applicable Table 8 Shadow Protect operating system requirements Windows XP Family including e XP Home e XP Professional Windows Vista Family including Vista Home Basic Vista Home Premium Vista Business Vista Ultimate Windows 7 Windows 2000 Workstation SP4 Support for Hot Backup of the booted OS and Cold Backup from Recovery Environment ShadowProtect Desktop Edition Windows Server 2000 SP4 Support for Hot Backup of the booted OS and Cold ShadowProtect Backup from Recovery Environment Server Edition 2010 StorageCraft Technology Corporation ShadowProtect User Guide e Windows Server 2003 Family including Server 2003 Standard Edition Server 2003 Standard Edition R2 Server 2003 Advanced Edition Server 2003 Advanced Edition R2 Server 2003 Enterprise Edition Server 2003 En
42. retention policies for a scheduled backup job and the resulting performance of each For more information about creating scheduled backup jobs and retention policies see Chapter 6 Creating Backup Image FilesI 39 Use Differentials Delete Only the Incrementals Delete the Full and Incrementals 0O Image Set 1 image Set 2 image Set 3 image Set 4 image Set image Set 6 image Set 7 image Set 8 Relative Rank Across Scenarios Storage Requirement Requirement C_Vol b001 4002 C_Vol b001 d004 c Vol b001 d006 1001 C_Vol b001 d006 i002 C_Vol b001 d006 i003 C_Vol b006 C_Vol b006 i004 C_Vol b006 i002 C_Vol b006 003 c wei b001 d006 1001 C_Vol b007 i001 C_Vol b007 1001 C_Vol b001 d006 i002 C_Vol b007 i002 C_Vol b007 i002 C_Vol b001 d006 i003 C_Vol b007 i003 C_Vol b007 i003 C_Vol b008 001 C_Vol b008 002 C_Vol b008 i003 41 On machines using local storage the difference between scenarios is minimal However on machines using network storage the difference in CPU utilization is more apparent 2 On machines using local storage this is not a consideration 3 The only difference between Scenario 2 and 4 is the unique information retained in the first full image 2010 StorageCraft Technology Corporation Comparison of various retention policies ShadowProtect User Guide Chapter 15 Product Support Technical support for StorageCraft products is available beginning with the release of t
43. see Chapter 16 Glossary 82 Documentation Conventions a This symbol designates Note or Warning text that provides important information about the configuration and or use of ShadowProtect 2010 StorageCraft Technology Corporation ShadowProtect Overview Chapter 2 ShadowProtect Overview ShadowProtect provides robust and flexible disaster recovery by creating and managing backup image files Each backup image file represents the exact state of your system at a given point in time ShadowProtect provides tremendous advantages over traditional disaster recovery methods Table 2 Restoring asystem volume retten Seene amenan a tonnes GER Apply multiple service packs Reboot this could take several reboots Reload backup software from CD ROM Patch backup software to the latest support level Reboot Load recovery tape and restore FULLYRESTOREDINHOURS RESTORED FULLYRESTOREDINHOURS HOURS You should be aware of the following information as you prepare to install and use ShadowProtect e Features and Components oh e Usage Scenarios 10 2010 StorageCraft Technology Corporation 3 ShadowProtect User Guide 2 1 Features and Components ShadowProtect consists of the following primary components Table 3 Shadow Protect components component Features O A Windows based disaster recovery environment that provides the following primary features ShadowProtect Console StorageCraft Recovery
44. storage hardware Mount as Drive Letter The process of assigning volumes active primary partitions and logical partitions to specific letter designators in the root namespace of a Microsoft operating system Unlike mount points see Mount Point drive letter assignment permits only letters in the namespace and they solely represent volumes In other words it is a process of naming the roots of the forest that represents the file system with each volume being an independent tree therein Mount Point A directory on a volume that an application can use to mount set up for use a different volume Mount points overcome the limitation of drive letters see Mount as Drive Letter and allow for more logical organization of files and folders Mounted Volume The ability to see and use a backup image that is physically located somewhere else on the network When mounted the backup image appears as a volume and behaves as if it is a part of the local computer system Mounted volumes are read write capable so users can update existing image files scan for viruses or other malware and repair the image file Operating System Software that after being loaded into the computer by a boot program manages all other programs on a computer Other programs are called applications or application programs 2010 StorageCraft Technology Corporation cesar o Partition The portion of a physical disk that functions as though it were a physically sep
45. tab for a particular node by right clicking the node in the Management View then selecting the tab to open from the drop down list Wizards Tab The Wizards tab is the default displayed in the Main panel It provides access to three Wizards that guide users through the most common ShadowProtect tasks Backup Select this wizard to create a backup of the entire computer or specified volumes Restore Select this wizard to restore entire data volumes from existing backup image files the system volume you must restore by booting the ShadowProtect Environment CD To restore individual files run the Explore Backup wizard Explore Backup Select this wizard to mount and view the files and directories contained within a backup image file You can then use File Explorer to restore selected files from the mounted backup image Shadow Protect Wizards tab e Backup Starts the Backup Wizard which guides you through the creation of a backup job For more information see Chapter 6 Creating Backup Image Files PBA 2010 StorageCraft Technology Corporation Understanding ShadowProtect Console 31 e Restore Starts the Restore Wizard which guides you through the process of restoring a volume from a backup image file For more information see Chapter 8 Restoring a Volumel 55 for additional information e Explore Backup Starts the Explore Backup Wizard which guides you through mounting a backup image file as a volume so you can
46. time it generates a new Full image ImageManager uses the Key File when collapsing Incremental images For more information about ImageManager see the ShadowProtect ImageManager User Guide 2010 StorageCraft Technology Corporation Other Operations 83 To install KeyFileMaker 1 Insert the ShadowProtect CD into the system s CD drive 2 Browse to the Installers folder then execute KEYF ILEMAKERSETUP exe 3 Follow the steps in the Installation Wizard to install the KeyFileMaker software Once installed you can access KeyFileMaker in Windows by selecting Start gt Programs gt ShadowProtect gt ShadowProtect KeyFileMaker E ShadowProtect KeyFileMaker Set Password Confirm Password Save Key File As Browse Specify the image set with which the keyfile will be associated Create a generic key file that is unassociated with any existing backup image set C Create a key file which is associated with the specified set GUID a aaa C Create a key File which is associated with the set GUID of the specified file Create Key File Close Shadow Protect KeyFile Maker To create a key file 1 Launch KeyFileMaker Start gt Programs gt ShadowProtect gt ShadowProtect KeyFileMaker 2 Inthe KeyFileMaker dialog box provide the following information then click Create Key File Key files have a spk file extension Set Password Specify the password to store in the Key Fi
47. time backup images from both Windows and Recovery Environment For more information about each of these options see Section 2 1 Features and Components 8 Scheduled Backup The Backup Wizard guides you through the process of creating a recurring backup job see Chapter 6 Creating Backup Image Files 49 Consider the following when creating a scheduled backup job e A volume can belong to no more than one scheduled backup job that includes Incremental backups This limitation does not include one time backup images or Differential backup images as long as they do not disrupt sector tracking for the Incremental backup e f ShadowProtect is currently running a backup job or the computer is turned off and unavailable ShadowProtect skips any scheduled backup jobs during that time e ShadowProtect supports scheduled backup images only from Windows not Recovery Environment To create a backup image file 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtect 2 2 Start the Backup Wizard then click Next There are several ways to start the Backup Wizard including e In the Wizards tab click Backup e Inthe Tasks menu click Backup e Inthe Menu Bar select Tasks gt Backup 3 Onthe Volumes to Back Up page select the volumes to backup then click Next ShadowProtect creates a separate backup file for each volume 4 Onthe Backup Name and Destination page specify the following information about the backup
48. to modify ShadowProtect displays the Full images stored in the specified location Image Conversion Tool localhost Source image file Specify the backup image you want to modify Select network location or browse to a local path oO External Drive E Backups k Specify image names Base Name First Image Creation Time Last Imac A _voL boo1 5 26 2010 8 04 43 PM 5 26 2010 2 Specify Source Image File 4 Select the Base Image File to work with then click Next A Note If the backup image is encrypted you must provide the appropriate password 5 Inthe Backup Image Dependencies page select the Incremental image that represents the point in time to consolidate with the Full image then click Next 2010 StorageCraft Technology Corporation Image Conversion Tool s Image Conversion Tool localhost Backup Image Dependencies Verify current selection or select another point in time File Name Creation Time D 5 C_VOL b001 spf 5 26 2010 8 04 43 Pr Original Partition Information Disk Information Originating Machine Information Image File Properties i o 149 05 GB ee ee ULUL Dell NTFS 39 19 MB 149 01 GB lt Back Next gt l Cancel Select a point in time to consolidate into a new Full image Select a backup image file in the left pane to view its properties in the right pane ShadowProtect groups backup image file properties into four groups
49. weekdays and time of day to Incremental start a Full backup Optionally you can specify a schedule for Incremental backups a Select the weekdays to create Incremental backups b Specify times of day to start and stop creating Incremental backups c Specify the Incremental backup frequency minutes between Incremental backups Full Creates a recurring backup job based on a monthly schedule You select the days of the month and time Incremental of day to start a Full backup Optionally you can specify a schedule for Incremental backups a Select the weekdays to create Incremental backups b Specify times of day to start creating Incremental backups Incremental Creates a single Full backup then creates recurring Incrementals Incremental backups from that point forward This option requires ShadowProtect ImageManager see the ShadowProtect ImageManager User Guide To specify the Incremental backup schedule 2010 StorageCraft Technology Corporation Creating Backup Image Files a a Select the weekdays to create Incremental backups b Specify times of day to start and stop creating Incremental backups c Specify the Incremental backup frequency minutes between Incremental backups 6 Conditional On the Previous Backup Image page select the existing backup image file to use as a basis for creating the Differential backup image then click Next This page displays only when you spe
50. 09 12 00 24 PM C VOL b003 i003 spi 11 9 2009 1 00 12 PM C_VOL b003 i005 spi 11 9 2009 3 00 11 PM C VOL b003 i006 spi 11 9 2009 4 00 12 PM i C VOL b003 i007 spi 11 9 2009 5 00 13 PM Image File Properties f 149 05 GB LSS Dell NTFS 139 19 MB 149 01 GB Select a specific point in time to verify This page displays all Incremental backup image files associated with the selected Image Set Select a specific backup image file to view the following image file properties Image File Properties Volume size creation time compression password protection comment 2010 StorageCraft Technology Corporation Other Ope rations e Original Partition Information Style number type bootable option starting offset and length Disk Information Disk geometry disk size and number of the first track sectors You can also view the disk layout graphically at the bottom of the screen This represents what the disk looked like at the time of backup Originating machine Operating system version the machine name MAC address and the ShadowProtect engine version used to create the image file 5 On the Specify the Verify Options page select what you want to verify then click Next Verify only selected image The Verify Image tool checks only the selected backup image file Verify selected image and all dependent files Verifies the selected backup image file and all files that it depends on This verifie
51. 6 Creating Backup Image Files 39 Restore Launches the Restore Wizard see Chapter 8 Restoring a Volume 55 Explore Backup Launches the Explore Backup Image Wizard see Chapter 7 Mounting Backup Image Files 50 Dismount Backup Image Launches the Backup Image Dismount Wizard see Section 7 3 Dismounting Backup Image Files 53 Verify Image Launches the Verify Image Wizard see Section 13 1 Verifying Backup Image Files 79 Image Conversion Tool Launches the Image Conversion Tool Wizard see Chapter 9 Image Conversion Tool 58 Add Destination Opens the Destination dialog box where you can create named destinations for backup image files see Section 6 2 Destinations MA Refresh Volume Info Refreshes the ShadowProtect volume list for the current system Toolbars Opens the Customize Tool Bar dialog box where you can create customized tool bars for the ShadowProtect UI Status Bar Toggles a status bar at the bottom of ShadowProtect Console that provides application and environment status information Task Panel Toggles visibility of the Navigation Panel see Navigation Panel 28 Client Options Opens the Client Options dialog box where you can configure visual notifications for backup job success or failure Agent Options Opens the Agent Options dialog box where you can configure Email notification settings for the current system You can choose to send Email notifications for both failed and s
52. 9 19 MB 149 01 GB lt Back Next gt Cancel Select specific point in time to restore This page displays all Incremental backup image files associated with the selected Image Set Select a specific backup image file to view the following image file properties Image File Properties Volume size creation time compression password protection comment Original Partition Information Style number type bootable option starting offset and length Disk Information Disk geometry disk size and number of the first track sectors You can also view the disk layout graphically at the bottom of the screen This represents what the disk looked like at the time of backup Originating machine Operating system version the machine name MAC address and the ShadowProtect engine version used to create the image file 5 On the Restore Destination page select the volume where you want to restore the backup image then click Next A Note The selected partition must space sufficient for the selected Image Set For example you cannot restore a 4GB backup file with only 1GB of free space Right click a volume to see the following actions in the context menu Delete Volume Deletes the selected volume The deleted volume becomes unassigned space on the disk that can be repartitioned Set Active Sets the selected volume as Active bootable Only one partition per drive can be designated as Active Create an exact primary partition
53. A Note To avoid the 5 minute execution limit for post backup command files you can call a command file that simply executes another command file and then finishes This lets you complete the ShadowProtect associated command file in the 5 minute allotment while the secondary command file performs tasks that take longer to complete synchronizing or copying the backup image files to an alternate location scanning the backup image file for viruses etc Encryption The Encryption tab lets you select the algorithm used to encrypt the backup image file The Encryption tab is displayed only when you have selected Enter Password on the Options page of the Backup Wizard see Section 6 3 2 File Protection 45 RC4 128 bit This encryption option is the fastest but least secure of the algorithms AES 128 bit This encryption option strikes a balance between speed and security AES 256 bit This encryption option is the most secure but slowest of the algorithms 2010 StorageCraft Technology Corporation Creating Backup Image Files 49 Retention The Retention tab lets you specify a policy for automatically managing the retention of backup Image Sets see Image Set in Chapter 16 Glossary s9 The Retention tab is not available if you are using the Continuous Incremental backup schedule which leverages ShadowProtect ImageManager to manage backup Image Sets For more information see the ShadowProtect ImageManager User Guide The Retenti
54. Backup Comment The Backup Comment option lets you attach a comment to a backup image file These comments are available for review when mounting or restoring the backup image file at a later date By default the time and date stamp are added to the backup image Advanced Options ShadowProtect supports the following advanced options when creating a backup image job You can access advanced options from the Options page of the Backup Wizard see Creating Backup Image Files 39 Advanced Options Backup Image Commands Retention _JInclude Free Space Performance Throttling C Second and subsequent full backups are differentials Generate MDS file when creating an image file C Ignore read Failures and continue backup Default options are highly recommended For most backups See User Guide for additional information Advanced Options page in the Backup Wizard ShadowProtect organizes its advanced options into four tabs e Backupl4 7 e Image ch e Commandela i e Betentonl gi A Note StorageCraft recommends using the default advanced option settings unless you fully understand the impact of changing these features 2010 StorageCraft Technology Corporation Creating Backup Image Files 47 Backup The Backup tab includes the following advanced options Include free space Default Off Backs up all sectors on the volume including those sectors marked as free space This can result in a much larger im
55. Environment New VirtualBoot lets you create a VM from any backup image file that you can then bootin the VirtualBox Virtual Machine environment New The Image Conversion Tool formerly the Backup Image Tool now provides the ability to convert backup image files into virtual file formats including the VMWare VMDK format and the Microsoft VHD format New Support for Windows 7 and Windows Server 2008 R2 including 64 bit support New The Management View greatly simplifies the administration of ShadowProtect on multiple systems including the ability to push the ShadowProtect Backup agent out to remote systems Microsoft Volume Shadow Copy Service VSS aware Schedule live backups in the background while you work Backup to any accessible drive including network storage SAN NAS iSCSI removable drives USB FireWire and optical media CD DVD Blu Ray Verify backup images to ensure complete recovery An easy to use user interface that lets you quickly recover folders or files from a backup image Create compressed and encrypted backup image files for efficiency and security Mount backup images for simple folder or file updates Restore your system to an exact point in time Restore images to different hardware or to virtual environments P2P P2V V2P View backup images for quick file and folder recovery Shrink Volume allows you to shrink an image file so you can restore to a smaller drive I O throttling for e
56. Glossaryl8M for information about these backup strategies Image files that belong to a spanned Image Set Spanned Image Sets are made by breaking a backup image file into pieces for increased portability for example to save the image file on multiple CDs Spanned sp The actual Spanned image file name replaces the pound sign with a number that indicates the position of the file within the spanned Image Set ImageManager Image files that have been automatically collapsed by ShadowProtect cd spi cw spi cm ImageManager The suffix before the file extension indicates if the file is spi a daily weekly or monthly collapsed backup files A password key file used to encrypt backup image files File Naming Conventions ShadowP rotect backup image files use the following naming convention to help you identify the file and its relationship to and dependencies on other backup image files lt Volume Identifier gt b lt base seq gt d lt diff seq gt i lt inc seq gt lt extension gt volume identifier Identifies the volume that the backup image file represents base seq The Base Image File sequence number This either identifies the sequence number of this file or identifies the Base Image File upon which this file is dependent diff seq The Differential backup sequence number This either identifies the sequence number of this file or identifies the Differential Image File upon which this file is dependent
57. Licensee with advance notice of the expiration of the Software before that event occurs This License may not be copied distributed or resold This version of the Software may be acquired by the Licensee based on a pre qualified transaction of a packaged boxed version or by download from the website of StorageCraft or one of its reseller partners It includes a license to use ImageManager 3 1 4 ImageManager Enterprise License An Image Manager Enterprise License to the Software permits use of the advanced licensed features of ImageManager Enterprise ona per job basis One job permits ImageManager Enterprise to perform a one replication to a destination computer either a Physical or Virtual System on which ShadowProtect Server ShadowProtect Desktop or ShadowProtect SBS is installed and b one HeadStart Restore to a destination computer either a Physical or Virtual System on which ShadowProtect Server ShadowProtect Desktop or ShadowProtect SBS is installed Additional jobs must be purchased separately 3 1 5 Not for Resale NFR Software License An NFR Software License permits the Licensee to use a ShadowProtect Product for promotional purposes at no or reduced cost to Licensee This license may not be copied distributed or resold The electronic delivery packaging or media on which the NFR Software is provided is marked NFR or Not For Resale This version ofthe Software may be acquired by the Licensee either as a pack
58. Mount Wizard see Mounting Backup Image Files 50 starting in Step 3 You can simultaneously mount multiple backup image files but you must mount each backup image file individually with the Image File Mount Wizard Quick Mount Mounts the backup image file as read only using the next available drive letter You can select multiple backup image files then quick mount them simultaneously with each backup image file receiving the next available drive letter For information about dismounting a backup image file see Dismounting Backup Image Files 53 7 2 Backup Image Mount Options When mounting a backup image file consider the following e Whether to mount the backup image as a drive letter or at a mount point location e Whether to mount the backup image as read only or writeable Mounting a Backup Image as a Drive Letter The ShadowProtect Mount Utility lets you mount a backup image file as a drive letter on your computer with all the properties of the original volume After mounting a backup image as a drive letter you may perform a variety of tasks such as running ScanDisk or CHKDSK performing a virus check defragmenting the drive copying folders or files to an alternate location or simply viewing disk information about the drive such as used space and free space When a drive is mounted you may set it up as a shared drive Users on a network can connect to the shared drive and restore files and folders from within the bac
59. NOT DISCLAIMED UNDER APPLICABLE LAW THEN SUCH IMPLIED WARRANTY IS LIMITED TO THIRTY 30 DAYS FROM THE DATE LICENSEE ACQUIRED THE SOFTWARE FROM STORAGECRAFT OR ITS DEALERS DISTRIBUTORS OR AUTHORIZED REPRESENTATIVES AND IS SUBJECT TO THE EXCLUSIVE REMEDY PROVISION SET FORTH IN SECTION 8 SOME JURISDICTIONS DO NOT PERMIT LIMITATIONS ON IMPLIED WARRANTIES SO THE FOREGOING THIRTY 30 DAY TIME LIMITATION ON IMPLIED WARRANTIES MAY NOT APPLY TO LICENSEE THE LIMITED WARRANTY HEREIN GIVES LICENSEE SPECIFIC LEGAL RIGHTS AND LICENSEE MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY BY JURISDICTION WARRANTY INQUIRIES MAY BE SENT TO STORAGECRAFT AT LEGAL STORAGECRAFT COM OR TO LEGAL DEPARTMENT 121 WEST ELECTION ROAD SUITE 110 DRAPER UTAH 84020 U S A NO AGREEMENTS VARYING OR EXTENDING THE FOREGOING WARRANTIES OR LIMITATIONS WILL BE BINDING ON EITHER PARTY UNLESS IN WRITING AND SIGNED BY AN AUTHORIZED REPRESENTATIVE OF BOTH 2010 StorageCraft Technology Corporation ER ShadowProtect User Guide PARTIES Section 10 Limitation of Liability THE LIABILITY TO LICENSEE OF STORAGECRAFT AND THAT OF ITS DEALERS DISTRIBUTORS AND AUTHORIZED REPRESENTATIVES FOR ANY LOSSES SHALL BE LIMITED TO DIRECT DAMAGES AND SHALL NOT EXCEED THE AMOUNT LICENSEE ORIGINALLY PAID FOR THE SOFTWARE IN NO EVENT SHALL STORAGECRAFT OR ITS DEALERS DISTRIBUTORS OR AUTHORIZED REPRESENTATIVES BE LIABLE FOR ANY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT
60. PNs maintain privacy through the use of tunneling protocols encryption and other security procedures VirtualBoot The ability to create a Virtual Machine based on an existing backup image chain Once started the VM provides complete access to data applications and services provided by the original system in a state corresponding with the last Incremental image included in the VM Virtual Volume A locally referenced volume that does not physically exist on the system ShadowProtect uses virtual volumes for the benefit of protecting computer systems Volume An area of storage on a hard disk A volume is formatted by using a file system such as file allocation table FAT or NTFS and typically has a drive letter assigned to it A single hard disk can have multiple volumes and volumes can also span multiple disks VSS Aware An application designed to work with Microsoft Volume Shadow Copy Services VSS framework to ensure consistent data backup 2010 StorageCraft Technology Corporation End User License Agreement 93 Chapter 17 End User License Agreement END USER LICENSE AGREEMENT FOR SELECT SHADOWPROTECT SOFTWARE PRODUCTS END USER LICENSE AGREEMENT FOR SELECT SHADOWPROTECT TM SOFTWARE PRODUCTS Please carefully read the terms and conditions ofthis license agreement the Agreement which applies to use of the following versions of StorageCraft Technology Corporation software ShadowProtect Server 4 0 Shado
61. STORAGECRAFT ShadowProtect User Guide S sTORAGECRAFT Leading the Way to Safer Computing ShadowProtect User Guide Version 4 x Copyright c 2006 2011 StorageCraft Technology Corporation All rights reserved This product and or its use may be covered by one or more patents pending Visit www storagecraft com legal for more information about StorageCraft Technology Corporation STC intellectual property trademarks copyrights and any patents pending ShadowProtect is provided by STC to licensee on an as is basis and with all faults STC specifically calls the licensee s attention to provisions of the End User License Agreement License that are intended to leave full responsibility and risk for the use or the results of use of ShadowProtect Server Edition entirely with the licensee These provisions include but are not limited to LIMITED WARRANTY DISCLAIMER OF WARRANTIES and LIMITATION OF LIABILITY No part of this document may be reproduced in any means electronic or mechanical for any purpose except as expressed in the accompanying License Agreement StorageCraft Technology Corporation 11850 S Election Road Suite 120 Draper UT 84020 U S A Contents 3 Table of Contents Chapter 1 About the User Guide Chapter 2 ShadowProtect Overview 2 1 Features and COMPONEMUG scccceseeecesseesseenessseeneesseeeneeseenseensnensenseneneensseneeseeeenesees 8 2 2 Usage SCN ANOS cis uiuiesis csccioataauanciuage
62. See Chapter 9 Image Conversion Tool Sg tools Refresh Volume Info Refreshes the ShadowProtect volume list for the current system Network Configuration RE only Launches the Network Configuration utility where you can configure a computer s network access settings HIR Configuration RE only Launches the Hardware Independent Restore HIR utility wnere you can restore a backup image to a different 2010 StorageCratt Technology Corporation 2010 StorageCraft Technology Corporation Understanding ShadowProtect Console environment from which it was created Load Drivers RE only Opens the Load Drivers dialog box where you can configure storage drivers for use in the Recovery Environment File Browser RE only Asimple file browser that lets you browse files and folders of a backup image file Text Editor RE only Asimple text editor Vista BCD RE only Launches the Vista BCD editor where you can edit Boot Configuration Data BCD on systems running Windows Vista Partition Table Editor RE only Asimple partition table editor UltraVNC RE only Launches the Remote Management utility where you can configure remote access to systems running the Recovery Environment Select Your Time Zone RE only Launches the Time Zone utility where you can adjust the system s time zone information Enable Logging RE only Opens the Logging dialog box where you can configure ShadowProtect event logging Backup Opens t
63. This is particularly useful when storing backup image files on a network or off site to help prevent unauthorized access and use of your backup image files If you select to protect the backup image file you must specify the correct password in order to mount or restore the backup image Password Protection Assigning a password requires you to enter the correct password before using the backup image file for example to restore a volume or create a Differential backup image based on the password protected file ShadowProtect supports passwords comprised of alphanumeric characters Use the following guidelines when creating a password for the greatest security with password encrypted backup image files e Use at least eight characters e Use a random mixture of characters upper and lower case and numbers e Don t use a word found in the dictionary e Change your password regularly or if you suspect your password has been compromised A Warning If you forget the password you cannot access the backup image file StorageCraft cannot access an encrypted backup image file File Encryption ShadowProtect uses the password as an encryption key when encrypting the backup image file You can select one of three encryption methods in the Advanced Options dialog box For more information see Encryption in Section 6 3 5 Advanced Options f4e Use Password File You can use password file also known as a Key File to encrypt a backup image This
64. To activate ShadowProtect manually 2010 StorageCraft Technology Corporation 24 ShadowProtect User Guide 1 Start ShadowProtect For more information see Starting ShadowProtect 21 2 From the Menu Bar select Tools gt Product Activation 3 Inthe Activation dialog box select Manual activation 4 Inthe Activation Key field type or copy the activation key then click Activate Deactivating ShadowProtect When retiring a system you can deactivate the ShadowProtect license to make the license available for use on another system To deactivate a ShadowProtect license 1 Start ShadowProtect For more information see Starting ShadowProtectl2 2 From the Menu Bar select Help gt Product Activation 3 Click Deactivate ShadowProtect displays a message stating you can no longer use this product key on this machine 4 Click OK 4 5 Uninstalling ShadowProtect Use the standard Windows application removal tool to uninstall ShadowProtect To uninstall ShadowProtect 1 In Windows select Start gt Settings gt Control Panel gt Add or Remove Programs 2 Select ShadowProtect 4 x then click Remove 3 Click Yes to complete the uninstall After uninstalling ShadowProtect you must reboot the computer for the changes to take effect 2010 StorageCraft Technology Corporation Understanding ShadowProtect Console 25 Chapter 5 Understanding ShadowProtect Console ShadowProtect Console provides access to most con
65. User Guide For information about each of these options including the Advanced options see Section 6 3 Options 4A 8 Inthe Wizard Summary page review the Image Conversion Tool job summary then click Finish Monitor the progress of the Backup job in the Backup Jobs tab select the job then click Details Review the results of previously executed jobs in the Backup History tab 2010 StorageCraft Technology Corporation Remote Management a Chapter 10 Remote Management ShadowProtect provides two ways to remotely manage ShadowProtect Backup Agents installed on remote servers and desktops known as remote nodes as long as these systems are accessible through the local area network or a virtual private network VPN By connecting to a remote node through one of these tools you have full access to ShadowProtect features and functionality on the remote node e Remote Management with the Management Viewleh e Remote Management with the Network Viewl eg A Note You must have administrative rights to the remote node in order to manage it However with the proper administrative rights you can remotely manage both ShadowProtect Server Edition and ShadowProtect Desktop Edition nodes using either the Management View or the Network View 10 1 Remote Management with the Management Console The Management View tab is designed specifically for ShadowProtect Server and ShadowProtect SBS users that need to manage a larger number of rem
66. Utah U S A without application of any choice of law or conflict of law principles rules or provision that would result inthe application of the laws of any jurisdiction other than Utah Any action for provisional relief concerning this Agreement or the Parties relationship hereunder including but not limited to a temporary restraining order preliminary injunction attachment in aid of arbitration or order for any interim or conservatory measure shall be brought in Salt Lake County State of Utah U S A The Parties consent and submit to the exclusive jurisdiction of the state or federal courts in Salt Lake County State of Utah U S A for purposes of any action for such provisional remedy or interim or conservatory measure 16 11 Dispute Resolution At the election of either Party to this Agreement any dispute controversy or claim arising out of relating to or in connection with the following shall be submitted for final resolution by arbitration administered by the American Arbitration Association the AAA Licensee s purchase or use of the Software the Software s performance including without limitation any alleged deficiency or defect the existence or breach ofa contractual statutory or common law warranty the terms and obligations of this Agreement the performance termination rescission or alleged breach of this Agreement and the Agreement s validity or enforceability including without limitation any claim that all or
67. VM created with VirtualBoot do not select Restore current snapshot VirtualBoot as a shutdown option or you will lose all Incremental backup data written in the VM since its creation Select this option only if you want to revert the VM back to its original state 11 1 VirtualBoot Requirements VirtualBoot requires you to install the following software before using it Software Requirements e ShadowProtect 4 x or later VirtualBoot supports backup image files created by any version of ShadowProtect but you must have ShadowProtect 4 x or later to run the application ShadowProtect 4 x includes VirtualBoot as a core component of the console installation 2010 StorageCraft Technology Corporation ShadowProtect User Guide a Note Although VirtualBoot can generate a VM from backup image files created with any version of ShadowProtect StorageCraft recommends using VirtualBoot with backup image files created by ShadowProtect 3 3 and later to get full access to the benefits of VirtualBoot e VirtualBox 3 1 x VirtualBox is an open source VM environment VirtualBoot provides native support for ShadowProtect files in a VirtualBox VM For information about VirtualBox and to download the software visit www virtualbox org VirtualBox is free for personal education and evaluation use Hardware Requirements VirtualBoot hardware requirements are driven primarily by the hardware requirements necessary to run VirtualBox see VirtualBox End User Do
68. ach backup job Remotely manage system backup and recovery operations The ShadowProtect CD contains a bootable Windows environment for disaster recovery options without installing any software For more information about the Recovery Environment see the StorageCraft Recovery Environment User Guide New Resume on Interruptlets you resume an interrupted restore operation from the point of interruption rather than having to start the restore process over again 2010 StorageCraft Technology Corporation ShadowProtect Overview 9 New An improved Boot Configuration Tool with support for Windows 7 New HeadStart Restore lets you restore a volume while ShadowProtect continues to add Incremental backup images to the same backup image chain This can reduce restore time from days or weeks to minutes or hours even for very large volumes Access all the features of the ShadowProtect Console from a standalone disaster recovery environment Loads from the bootable ShadowProtect CD Create ExactState backup images without installing any software If the system is unable to boot ShadowProtect lets you back up the system before a destructive restore potentially destroys valuable data Use Hardware Independent Restore HIR to rrestore backup image files toa different environment either physical or virtual Network configuration tool to manage TCP IP properties domains and network resources Remotely recover your system and data
69. age file but can help preserve previously deleted files Performance throttling Default On 100 I O usage Specifies how much I O bandwidth that ShadowProtect can use when creating a backup image file Use the slider bar to adjust this setting Reducing throttling ShadowProtect I O usage increases the time it takes to create a backup image file but can reserve VO bandwidth for other processes 2nd and subsequent full backups are differentials Default Off Instructs ShadowProtect to create Differential images rather than Full images for second and subsequent scheduled backup jobs For example if you have a weekly backup schedule that creates a new Full image each Monday selecting this option instructs ShadowProtect to create Differential images each Monday that are based on the initial Full image created when the backup job ran for the first time This reduces storage needs for the backup image files over time Generate MD5 file when creating an image file Default On Instructs ShadowProtect to create an MD5 Message Digest 5 checksum file when creating a backup image file The checksum lets you confirm the file integrity of backup image files Ignore read failures and continue backup Default Off Instructs ShadowProtect to ignore disk read errors that occur during the creation of backup image files Image The Image tab includes the following advanced options Enable write caching Default Off Enables or disables usi
70. aged boxed version provided by StorageCraft or by download from the webstore of StorageCraft or one of its reseller partners It includes a license to use ImageManager but excludes 2010 StorageCraft Technology Corporation 96 ShadowProtect User Guide Maintenance 3 1 6 Server License A Server License to the Software permits use only on a Server Operating System This version of the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from StorageCraft s webstore or one of StorageCraft s reseller partners It includes a license to use Image Manager 3 1 7 Server Virtual Machine License A Server Virtual Machine License to the Software permits use only on a Virtual Machine running a Server Operating System This license does not authorize the Licensee to install and use the Software ona Physical System With the exception that the use of the Software granted under this License is limited to a Server Virtual Machine all other rights granted and limitations imposed under the Server License apply This version of the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from the webstore of StorageCraft or one ofits reseller partners It includes a license to use ImageManager 3 1 8 Small Business Server License A Small Business Server License to the Software permits use only on a Small Business Server Operating System This version o
71. an take days However VirtualBoot lets you quickly recreate your failed system in a VM while you rebuild the failed system Users have full access to the system during this time with only a brief downtime to cut over to the new system once it is ready Downtime drops from days to just minutes Backup Test Disaster recovery is all about having system data stored in a way that is readily accessible should it be needed But can you be confident that your stored data is valid VirtualBoot lets you mount any backup image in a VM so you can test it to make sure a restored system would function properly In just minutes you can feel confident that your backup images are ready for use when needed Application specific Data While backing up system data is a critical operation sometimes the data files alone aren t useful without their associated applications VirtualBoot lets you mount an entire system both applications and data ina VM where you have access to data from its associated application For information about VirtualBoot usage scenarios see Section 3 3 VirtualBoot Scenarios M This section includes the following topics e VirtualBoot Requirements 6s e Limitations 70 e Creating a VMIT e Configuring a VMI75 A Note DeveloperNotes_VirtualBoot txt contains developer level information related to VirtualBoot You can find this file in the lt install_folder gt StorageCraft ShadowProtect folder A Warning If you power off a
72. any part of this Agreement is void voidable unconscionable or unenforceable collectively Arbitratable Dispute Notwithstanding the foregoing any claim for infringement or violation of copyright trademark or other intellectual property rights is not an Arbitratable Dispute but shall be brought before a court of competent jurisdiction in Salt Lake County State of Utah U S A Inthe event of an Arbitratable Dispute the election to arbitrate must be made in writing by a Party on or before the last day to answer and or respond to a summons and or complaint brought by the other Party If Licensee is a U S resident or maintains a place of business in the U S the arbitration shall be conducted in accordance with the AAA Commercial Arbitration Rules in effect at the time of the arbitration excepting anyrules pertaining to class arbitrations If Licensee is not a U S resident or does not maintain a place of business in the U S the arbitration shall be conducted in accordance with the AAA International Arbitration Rules in effect at the time of the arbitration excepting any rules pertaining to class arbitrations The Commercial Arbitration Rules and International Arbitration Rules are collectively referred to as the Rules The Parties intend that any arbitration between them shall involve only the dispute between the Parties and no other even identical dispute between a Party and a third party Class arbitration shall not be permitted Ifthe Arb
73. arate disk Once created a partition must be formatted and assigned a drive letter before data can be stored on it On basic disks partitions can contain basic volumes which include primary partitions and logical drives On dynamic disks partitions are known as dynamic volumes and come in the following types simple striped spanned mirrored and RAID 5 striped with parity volumes Restoring The activity of retrieving computer data from a previously saved backup image file Snapshot A type of backup that provides a point in time view of a volume When you perform a backup or scheduled backup ShadowProtect uses either StorageCraft Volume Snapshot Manager VSM or Microsoft Volume Shadow Copy Service VSS to take a snapshot of the volume Any changes that occur to the volume after the snapshot is taken are not included in the backup spf A file extension representing a ShadowProtect full or base image file spi A file extension representing a ShadowProtect incremental or differential image file sp number A file extension representing a ShadowProtect image file that spans multiple files The number following sp is the sequence of the file in the spanned image file group Point In Time Backup A backup routine that lets you restore a file folder or the entire system to a specific point in time Point in time backups are often used to roll back a computer to a point prior to a computer problem Protected Volumes Volumes that
74. are unable to use the automated activation method StorageCraft provide the following manual options for activating your ShadowProtect installation These manual options require you to receive the activation key and manually apply it to your ShadowProtect installation To get an activation key 1 Use one of the following methods to contact StorageCraft and request an activation key Online Open a Web browser to http www storagecraft com product_activation php Email Request an activation key from StorageCraft Support support storagecraft com Phone Call StorageCraft Support see Chapter 15 Product Support se 2 Provide the information required to generate an activation key Product Serial Number Enter the serial number that you received when purchasing ShadowP rotect Machine ID ShadowProtect generates the Machine ID during the installation process You can view the Machine ID in the ShadowProtect Activation dialog box select Help gt Product Activation Version The ShadowProtect version you installed You can view this by selecting Help gt About Language The product language you are using English Japanese French or German 3 When you receive the activation key continue with To activate ShadowProtect manually Depending on the method used to request the activation key StorageCraft will deliver it to you either in a Web form or via an Email where you can copy and paste it into your ShadowP rotect installation
75. cation of 2010 StorageCraft Technology Corporation ShadowProtect User Guide 5 6 7 the backup image files used to create the VM In the Destination dialog box modify the Destination Path to point to the location of the backup image files used to create the VM then click OK You might need to modify the network credentials Domain User Password in the destination object to access the backup image files in their new location If you have problems with name resolution in the VM environment try using the IP address of the host machine rather than its Host name When editing the Destination Object path use only real SMB CIFS network share paths Do not use share paths provided in the VM to Host file sharing facility of the VirtualBox Guest Additions In the ShadowProtect main page select the Backups tab Select the appropriate backup job then click Execute ShadowProtect starts an incremental backup job The naming of incremental backup files in the VM starts where the last Incremental image file used to create the VirtualBoot VM left off The new incremental image file depends on the Incremental image file chain used to create the VM This maintains a single backup image chain and makes it possible to provide Head Start Restore HSR capabilities Ki Warning When continuing Incremental backups in the VM and using VirtualBox s Virtual Media Manager to Remove managed XSP files make sure to specify that you want t
76. chnology Corporation Understanding ShadowProtect Console 35 Backup History Tab The Backup History tab displays log information for completed backup jobs The Backup History lets you analyze ShadowProtect backup activity over time including failed jobs if any Start Time End Time Type Source Destination Status A 4 11 7 2009 1 00 15 PM 11 7 2009 1 46 55 PM Full backup C NTFS E Backups C_YOL b002 spf Completed 4 11 9 2009 10 00 01 AM 11 9 2009 10 48 11 AM Full backup C NTFS E Backups C_YOL b003 spf Completed 4 11 9 2009 11 00 00 AM 11 9 2009 11 00 34 AM Incremental backup CA NTFS E Backups C_VOL b003 i001 spi Completed i 11 9 2009 12 00 00 PM 11 9 2009 12 03 30 PM Incremental backup C NTFS E Backups C_VOL b003 i002 spi Completed i 11 9 2009 1 00 00 PM 11 9 2009 1 00 31 PM Incremental backup C NTFS E Backups C_YOL b003 i003 spi Completed 4 11 9 2009 2 00 00 PM 11 9 2009 2 00 27 PM Incremental backup CA NTFS E Backups C_YOL b003 i004 spi Completed 4 11 9 2009 3 00 00 PM 11 9 2009 3 00 32 PM Incremental backup C NTFS E Backups C_VOL b003 i005 spi Completed i 11 9 2009 4 00 00 PM 11 9 2009 4 00 26 PM Incremental backup C NTFS E Backups C_VOL b003 i006 spi Completed 4 11 9 2009 5 00 00 PM 11 9 2009 5 00 32 PM Incremental backup CA NTFS E Backups C_YOL b003 i007 spi Completed 11 10 2009 5 51 32 AM 11 10 2009 5 51 32 AN Incremental backup C NTFS E Backups C_VOL Executio
77. ciary of this Agreement and no third party shall have the right to enforce this Agreement 16 6 Assignment This Agreement is personal to Licensee and may not be assigned or assumed including by operation of law without StorageCraft s prior written consent Achange of control of Licensee shall constitute an assignment 16 7 Compliance For Software licensed for business or commercial purposes during the period this Agreement remains in effect and for three years thereafter StorageCraft may verify Licensee s compliance with this Agreement on its premises during its normal business hours and in a manner that minimizes disruption to Licensee s business StorageCraft may use an independent auditor for this purpose with Licensee s prior approval which Licensee will not unreasonably withhold 16 8 Headings and Captions The headings and captions used inthis Agreement are for convenience or reference only and shall not modify expand limit or describe the scope or intent of this Agreement or in any other way affect the terms or conditions of this Agreement 16 9 Force Majeure No delay failure or default in performance of any obligation of StorageCraft hereunder shall constitute a breach of the Agreement to the extent caused by a force majeure 2010 StorageCraft Technology Corporation 100 ShadowProtect User Guide 16 10 Applicable Law This Agreement shall be governed and construed in accordance with the laws ofthe State of
78. cified a Differential backup in the Backup Schedule page 7 On the Options page select the desired backup image file options then click Next The Options page lets you set both basic and advanced backup image options For more information about each of the available options see Backup Image File Options 441 8 On the Wizard Summary page review the backup job configuration then click Finish Select Execute Now to run the backup job immediately in addition to the schedule defined in the job You can monitor the progress of the backup in the Backup Jobs tab see Section 5 3 3 Backup Jobs Tabl32 6 1 Backup Image File Storage Locations ShadowProtect lets you store backup image files on any disk device including hard drives removeable USB FireWire drives network drives and NAS Network Attached Storage devices You can also store backup images to optical media such as CDs DVDs or Blu Ray discs A Note If you select a destination that does not have enough disk space to save the backup image the backup job fails due to lack of destination storage space ShadowProtect notes the reason for the failure in its log file Table 14 Advantages and disadvantages for various storage locations Location Advantages Disadvantages e e Fastbackup and restore e Consumes local disk space Local Hard Drive A e Inexpensive e Vulnerable to loss if the drive fails e Fastbackup and restore e More expensive than local hard drives
79. cted backup job in three panes Job Status Displays information about the current backup job including the destination backup image file and status queued running completed and the time remaining running job or total time completed job Click View Details to view the Volume Backup tab Basic Properties Backup Job Displays information about the backup job configuration including Compression Encryption and the backup job options Schedule If the selected backup job is a recurring job the Basic Properties tab displays the job schedule for both Full backup images and Incremental backup images where applicable Displays detailed information about the currently running backup job including time Volume Backup remaining throughput and an Event log If no backup job is running the Volume Backup tab displays details from the most recent backup job 2010 StorageCraft Technology Corporation s ShadowProtect User Guide Destinations Tab The Destinations tab displays information about the system s named destinations which are pre defined storage locations for backup image files From this tab you have complete control over the Destinations defined on the current system For more information see Section 6 2 Destinations 4 Add Delete Edit Refresh Type Name Path Q Network Share Omni Backup Onmniportal db tech Local Directory External Drive E Backups Base Name First Image Creation Tim
80. cumentation Processor Reasonably powerful x86 processor either Intel or AMD including AMD Intel x64 processors VirtualBoot does not support Itanium IA64 a Note When using VirtualBoot to boot an image of an x64 operating system make sure that your host hardware supports AMD V or VT x and that AMD V or VT x is enabled in the host machine s hardware BIOS settings Memory At least 1GB Hard Drive At least 10 GB This is dependent upon the Operating System you want to load in the VM Guest OS VirtualBoot supports backup image files that contain backups of the following operating systems This is the OS that runs in the VM e Windows 2000 e Windows XP 32 and 64 bit e Windows 2003 32 and 64 bit e Windows Vista 32 and 64 bit e Windows 2008 32 and 64 bit e Windows 2008 R2 32 and 64 bit e Windows 7 32 and 64 bit Host OS VirtualBoot supports the same Host operating systems as VirtualBox 1 6 namely Windows XP or later Windows 2000 is not supported 11 2 Limitations This release of VirtualBoot has the following limitations e Supports boot volumes up to 2TB However VirtualBoot supports data volumes non bootable of any size e Does not support LBD hard disk volumes which report 4096 byte sector size to the OS However Advanced Format hard disks which have 4096 byte sectors but report 512 byte sectors to the 2010 StorageCraft Technology Corporation Using VirtualBoot OS are support
81. dent Restore HIR in ShadowProtect Follow the on screen prompts and allow Windows to reboot as needed to load the necessary drivers 3 After rebooting log in to the VM a Note Because of hardware changes detected by Windows as part of the transition to the VM environment you will likely be prompted to reactivate Windows when you log in to the VM However you typically have a three day grace period for doing this Because Microsoft restricts the number of hardware reactivations for each Windows license you might want to leave Windows deactivated if you can get the production system ready to restore within 2010 StorageCraft Technology Corporation Using VirtualBoot the three day grace period If this is not possible activate Windows in the VM using the standard Microsoft activation process and your Windows VM is licensed for as long as you need it If your Windows installation does not grant a login grace period and requires immediate reactivation try booting into Safe Mode or Safe Mode with Networking to log in Installing Guest Additions After Windows has installed drivers for the VM environment you can install VirtualBox additions that provide enhanced interaction with and control over the VM environment To install VirtualBox guest additions 1 From the VM menu bar select Devices gt Install Guest Additions This loads a virtual CD into the VM that has extra software designed to make the VM run quickly and smooth
82. dition or warranty implied by applicable law and which cannot lawfully be modified or excluded by this Agreement then to the extent permitted by law StorageCraft s liability to Licensee is limited at StorageCraft s option to a replacement or repair of the Software and or re supply of customer support or b the cost of replacing or repairing the Software and or the cost of re supplying customer support Section 11 United States Government Restricted Rights RESTRICTED RIGHTS LEGEND All StorageCraft products and documentation are commercial in nature The Software and Software Documentation are Commercial Items as that term is defined in 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R 252 227 7014 a 5 and 48 C F R 252 227 7014 a 1 and used in 48 C F R 12 212 and 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 252 227 7015 227 7202 227 7202 4 and 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable StorageCraft s Software and Documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this Agreement Section 12 Compliance with Export Law The Software is subject to export controls by the U S Department of Commerce DOC under the Export Admin
83. dows operating systems such as Linux can write to a ShadowProtect managed volume you can make sure ShadowProtect recognizes those changes by doing the following e Create a script that executes during the startup logon phase of the non Windows OS to delete all VSM000 IDX case sensitive files from the root directory of each ShadowProtect managed volume Removing these files forces st cvsm sys when your primary Windows volume boots to use a Full Differential Comparison backup which captures any changes made to the volume from the non Windows OS 4 2 License and Install Options Use of ShadowProtect is governed by the ShadowProtect End User License Agreement see Chapter 17 End User License Agreement at However StorageCraft provides the following ShadowProtect license options to help you in your decision making process Purchased License StorageCraft licenses ShadowProtect on a per system basis based on the number of systems for which you are making backups For example using ShadowP rotect to backup 100 computers requires 100 licenses Before using the Software review the complete End User License Agreement Evaluation Version License StorageCraft provides an Evaluation version of the ShadowProtect Software as a CD or ISO image file With the Evaluation version you can create backup image files of system and data volumes You can also restore system and data volumes or specific files and folders The Evaluation version includ
84. e or software that makes it accessible to other computer systems and the user Drive Letter See Mount as Drive Letter Dynamic Disk A physical disk that provides features that basic disks do not see Basic Disk such as support for volumes spanning multiple disks Dynamic disks use a hidden database to track information about dynamic volumes on the disk and other dynamic disks in the computer Encryption A procedure that renders the contents of a file unintelligible to anyone that cannot present the appropriate decryption key ExactState Imaging The ability to create a backup image at a point where the computer is in the 2010 StorageCraft Technology Corporation 90 ShadowProtect User Guide best state for creating a backup for example no open files Full Image File See Base Image File Hard Drive An electromagnetic storage device also referred to as a disk drive hard drive or hard disk drive that stores and provides access to data on a computer Head Start Restore HSR The ability to begin the restoration of a large backup image chain while ShadowProtect continues to add Incremental backup image files to the same image chain This reduces the time necessary to restore a large volume from days or weeks to minutes or just a few hours Hot Backup A backup image taken when ShadowProtect is loaded on the computer s standard operating system A hot backup requires the use of a snapshot filter dri
85. e whether you can restore files and folders in Windows or need to use the StorageCraft Recovery Environment depends specifically on the state of your system and what you need to restore Restore in Windows Windows loads but you have lost data or had undesirable changes to applications or hardware files on a volume excluding the operating system files Restore in Recovery Environment Windows does not load and you have lost data or operating system files or had undesirable changes to applications or hardware files on a volume For more information see the StorageCraft Recovery Environment User Guide A Note To restore data from an Incremental image you must have all previous incremental backup image files and the initial full backup image If any of these files is missing or corrupt mounting the backup image to that point in time is not possible ShadowProtect does not let you modify Full images prevent corrupting an entire Image Set For information about mount options see Backup Image Mount Options 5 To mount a backup image file 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtect 21 2 Open the Explore Backup Wizard by doing one of the following e In the Wizards tab click Explore Backup e Inthe Tasks menu click Explore Backup e In the Menu bar select Tasks gt Explore Backup 3 Onthe Backup Image File Name page browse to the backup image file you want to mount then click Next For informatio
86. e Last Image Creation Time Points in Time A c_voL boo2 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM 1 B C_YOL b001 11 4 2009 7 22 35 4M 11 4 2009 9 21 35 AM 2 B 30303030_ OL b001 11 4 2009 7 22 35 4M 11 4 2009 7 22 35 4M 1 Shadow Protect Destinations tab The Destinations tab includes the following panes Destinations List The upper pane displays a list of currently defined Destinations for the system To delete or edit a destination location highlight the destination location in the list and then select the operation to perform Information about backup Image Sets stored at the destination location is presented for the highlighted entry in the Destination Information Destination Usage The lower pane displays information about the backup Image Sets stored in the currently selected Destination including Base Name First Image Creation Time Last Image Creation Time and number of point in time image files in the backup Image Set Additionally the Destinations tab includes the following icons for working with Destinations Add Opens the Destination dialog box see Section 6 2 Destinations MA for additional information Delete Deletes the currently selected Destination Edit Opens the Destinations dialog box so you can modify an existing Destination configuration see Section 6 2 1 Editing Destinations 44 Refresh Updates the Destination Objects List and the Destination Objects Information List 2010 StorageCraft Te
87. e as the sub folder name for example 7 12 2008 10 19 24 AM File Name Uses the backup image file name as the sub folder name for example E_VOL b001 Custom Lets you specify a custom sub folder name c Optional Deselect Mount Backup as Read Only to mount the backup image as a writeable volume If you mount the backup image file as a writeable volume you can choose to save the changes to an Incremental image file when you dismount the volume see Dismounting Backup Image Files 53 6 Onthe Wizard Summary page review the mount information then click Finish ShadowProtect mounts the backup image file then automatically launches Windows Explorer and displays the mounted volume 7 With the backup image mounted you can browse the contents of the volume as you would any Windows volume 2010 StorageCraft Technology Corporation 52 ShadowProtect User Guide To restore individual files or folders simply copy them from the backup image file volume to your production volume A Note Once mounted select Refresh Volumes Info to get an accurate view of the mounted system volumes from the Disk Map tab 7 1 Mounting Backup Image Files in Windows ShadowProtect adds two options to the Context menu the right click menu of backup image files Mount Launches the Image File Mount Wizard to guide you through the process of mounting the selected backup image file For information about the various options in the Image File
88. ect When you purchase ShadowProtect StorageCraft provides you with a product serial number and an Evaluation version of the purchased product The Evaluation version provides 30 days of product access during which you must activate the product If you do not activate the product within 30 days of installation the product times out and stops functioning You can activate ShadowProtect in the following ways e Automatic Activation 22 e Manual Activation 23 You can also deactivate a previously activated ShadowProtect installation to free a product license for use by another system see Deactivating ShadowProtectl 24 Automatic Activation StorageCraft provides an activation server that you can use to quickly and easily activate your ShadowProtect installation Activation localhost Customer Name Corp1 Inc Optional Serial Number 9999 E123 B456 F789 Required Machine ID 59D6 46C2 Automatic online activation Manual activation StorageCraft s activation system does not require User Name You may choose to enter User Name to better assist StorageCraft in looking up activation records by User Name as an alternative to Serial Number StorageCraft s activation system will not collect transmit or use any personally identifying information with the exception of User Name which is completely optional To activate ShadowProtect automatically 1 Start ShadowProtect For more information
89. ed e If the host crashes while running a VirtualBoot VM you must create a new VM using the latest Incremental backup image file created in the VM For more information see theHardware Failure scenariol11 e VirtualBoot does not work in a Windows 2000 Terminal Services session 11 3 Creating a VM A Important Before using VirtualBoot to create a VM review the VirtualBoot Requirements 69 and Limitations 70 To create a virtual machine 1 Start VirtualBoot then click Next on the VirtualBoot Wizard welcome page There are three ways to start VirtualBoot Executable In Windows select Start gt ShadowProtect gt VirtualBoot Command Line From a Windows command prompt type VirtualBoot lt backup image file gt where lt backup image file gt is the name including full path of the ShadowProtect backup image file that you want to use to create a VM For example VirtualBoot e backups C_VOL b005 spi Right Click Menu In Windows Explorer right click the ShadowProtect backup image file that you want to use to create a VM then select VirtualBoot 2 In the Backup Image List page provide the required information then click Next If you start VirtualBoot using the command line or right click menu option VirtualBoot populates the Backup Image list with all files that are part of the backup chain for the specified backup image file Add Image File Lets you add a backup image file to the VM If the selected backup image file
90. elect Policy 3 Aj 2 Layout Type 4ll Partition Start Alignment Sector Partition End Alignment Sector Offset From Disk Start 1 Disk Start Offset Units Sector Close The Partition Creation Policy dialog box To modify partition creation settings 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtect 21 2 On the Center panel select the Disk Map tab 3 Right click the desired partition then select Edit Policy 4 In the Partition Creation Policy Editor modify the partition creation settings as desired then click Set Active To modify a particular setting click in the appropriate field then type the desired value or select it from the drop down list if available Layout Type Specifies a name for the partition creation policy 2010 StorageCraft Technology Corporation Other Operations 85 Partition Start Default Track Identifies the partition starting point which typically Alignment occurs at a specific disk boundary Supported options include Cylinder Track and Sector Partition End Default Sector Identifies the partition end point Supported options Alignment include Cylinder Track and Sector Offset from Disk Start Specifies an offset from the start of the disk where you want the partition to begin This should be a Whole number Disk Start Offset Default Sector Specifies the units to use with the specified offset Units Supported options include Cylind
91. elect Tasks gt Verify Image 3 On the Source Image File page select the Image Set to verify then click Next In the drop down menu select the Destination see Section 6 2 Destinations 42 that contains the backup Image Set to restore or click Browse to locate the desired backup Image Set The Specify Image Names field displays the Image Sets available at the selected Destination or path 2010 StorageCraft Technology Corporation s ShadowProtect User Guide Verify Image Source image file Select the backup image you want to verify Select network location or browse to a local path P External Drive E Backups Specify image names Base Na First Image Creation Time Last Image Creation Time Points in Time B C_YOL b003 11 9 2009 10 00 38 AM 11 9 2009 5 00 13 PM Bc _vou boo2 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM Select an image set to verify A Note To verify a backup Image Set stored on a network share you must have the proper network credentials 4 On the Backup Image Dependencies page select the point in time to verify then click Next E Verify Image Backup Image Dependencies Verify current selection or select another point in time Image File Properties Original Partition Information Disk Information Originating Machine Information File Name Creation Time C_ OL b003 spf 11 9 2009 10 00 38 AM CVOL bOO3i001 spi 11 9 2009 11 00 12 AM CVOL bOO34002 spi 11 9 20
92. emote node to modify If the Server Properties pane is not visible click Properties a 4 Inthe Server properties pane modify the remote node properties as needed Select a field to make it active You can also use the Tab key to move from field to field Remote Node properties include the following Aremote node name used to identify it in the node list 2010 StorageCraft Technology Corporation e ShadowProtect User Guide Server Address The IP address or machine name of the remote node To browse the network for a particular system so you can find the IP address click Browse E The group that you want to associate with the remote node You can create groups help organize remote nodes and make management easier Server Description A description of the remote node This is for your information only Informational The remote node status Connected Or Disconnected Domain Name The domain name used to access the remote node Auser name with Administrator rights to the remote node Password The user name s associated password Agent Version Informational The version of the Backup Agent installed on the remote node Last Connected Informational The date and time you last connected to the remote node Connecting and Disconnecting Remote Nodes To connect to a remote node 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtect 21 H the Management View is not visible select Management View
93. ent View node list Adding and Deleting Remote Nodes Before managing a remote node you must add it to your Management View To add a remote node 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtectl21 2 Ifthe Management View is not visible select Management View from the View menu 3 Inthe Management View click Add Q 4 Inthe Server Details dialog box specify the appropriate connection information for the remote node For information about remote node properties see Modifying Remote Node Properties 6e You can now connect to the remote node to manage ShadowProtect To delete a remote node 1 Inthe Management View select the remote node in the node list 2 Click Delete Deleting a remote node does not delete ShadowP rotect or any of its configurations from the remote node or remove the remote node from the Management View of any other system that might be configured to remotely manage that node Ei Note You cannot delete the local node from the Management View Modifying Remote Node Properties The properties table displays the properties of the currently selected remote node You can edit remote node properties as long as the remote node is not connected To modify the properties of a remote node 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtect 2 2 Ifthe Management View is not visible select Management View from the View menu 3 Inthe node list select a r
94. er Track Sector Byte 12 6 Creating a Recovery CD StorageCraft provides an ISO image file that you can use to create a bootable Recovery Environment disk For more information about using the StorageCraft Recovery Environment see the StorageCraft Recovery Environment User Guide To create a Recovery Environment disk 1 If necessary download the Recovery Environment ISO image file a Open a Web browser to the StorageCraft ISO Download Web page b In the Serial Number field specify the product serial number you received when you purchased ShadowProtect then click Submit c Save the Recovery Environment ISO image ShadowProtect_RE_4 0 0 iso toa local drive 2 Insert a blank CD DVD Blu Ray in your system s optical drive 3 From Windows select Start gt ShadowProtect gt ISO Tool 4 Browse to and select the ShadowProtect ISO file then click Burn the Disk Select Overwrite any existing data if you want to replace existing data on the disk 5 When ISO Tool finishes transferring the ISO image click Close The ISO transfer can take several minutes to complete 2010 StorageCraft Technology Corporation s ShadowProtect User Guide Chapter 13 Best Practices Turn off disk defrag software if using incremental backups When you take an incremental backup you are writing a file of only the sectors which have changed since the last full or incremental backup image was taken If you run disk defrag software you w
95. es the StorageCraft Recovery Environment so you can restore system volumes with the Evaluation version The Evaluation version expires and ceases to operate when the Evaluation period ends Images created during the Evaluation period are fully compatible with the registered purchased version of the Software Trial Version License StorageCraft provides a Trial version of the ShadowProtect software as a free download With the Trial version you can create backup image files of system and data volumes You can also restore system and data volumes or specific files and folders However the Trial version expires and ceases to operate when the trial period ends Images created during the trial period are fully compatible with the registered purchased version of ShadowProtect However you cannot restore the system volumes because StorageCraft Recovery Environment is not included with the Trial version 4 3 Starting ShadowProtect You can access ShadowProtect in two ways From Windows Select Start gt All Programs gt ShadowProtect gt ShadowProtect From Recovery Environment Put the ShadowProtect CD in the system s CD ROM drive then boot the system Make sure your system boot sequence is set to boot from the CD before the hard drive For more information about loading and using Recovery Environment see the Recovery Environment User Guide 2010 StorageCraft Technology Corporation 22 ShadowProtect User Guide 4 4 Activating ShadowProt
96. eseensseeneeneeeeneeseenenenseeneeats 49 Chapter 7 Mounting Backup Image Files 50 7 1 Mounting Backup Image Files in WinGdOWG sssessesesseesseesneeseeenneeseenenenseeneeens 52 2010 StorageCraft Technology Corporation ShadowProtect User Guide 7 2 Backup Image Mount OPtions sssscscceseeseeeeseeseeneenseeseesseneessseeneneeeenenseenenenseeseeans 52 7 3 Dismounting Backup Image Files s csccecsecsseeseeeneeseeesneeseeseeneneneesneesneesenseeneneas 53 Chapter 8 Restoring a Volume 55 Chapter 9 Image Conversion Tool 58 Chapter 10 Remote Management 61 10 1 Remote Management with the Management Console scssseeseseseeneeseeees 61 10 2 Remote Management with the Network VieW sscccsssssessesseesteesseeneenseeeneeseeeats 65 10 3 Creating an Install Setup PaCkagQe cscsssssecsseeseesseesseesseeseeeesensensensseenenseeeneeneeeats 67 Chapter 11 Using VirtualBoot 69 11 1 VirtualBoot Requirements sssscscssseescesseenscessessseeneesseeeneeseeneeeesneneenssceneenseeeneeneenas 69 11 2 LMAO IS eteeeeeeee eer GeegEertE dadicenndavavesiniusnnenusass euucucaadenncuavaushduasuaseeaeveuswegeedumndasvenveaiaed 70 11 3 GH AUUn GV E 71 114 AC e TEEN 1 avniseietsiiewitccucinnetuiet ooawutendisavundbweeweainiteedaadewnauaanivntiteduatawsainenesuadivaniauniveuaisesivs 75 Chapter 12 Other Operations 79 12 1 Verifying Backup Image Files cssssscesseescesessseeneeseeesneeseeneeensne
97. ew Specify a name for the VM By default VirtualBoot creates a virtual machine name based on the machine name Specify the amount of memory Specify the amount of memory in MB that VirtualBox should to allocate to the new virtual allocate for use by the VM when it loads machine Specify the VM network Select whether to include a network adapter in the VM adapter type Supported options include NAT PRO 1000 MT Desktop Adds a generic network adapter to the VM that uses Network Address Translation NAT No Network Adapter Excludes a network adapter from the VM 4 Optional On the Options page click Advanced to open the Advanced Options dialog box The Advanced Options dialog box provides the following options Import only one volume per Instructs VirtualBoot to include only one volume per VirtualBox hard disk drive within the XSP file By default VirtualBoot assigns four volumes per XSP virtual machine file amp Note VirtualBoot ALWAYS places the boot volume in the Disk_0 XSP file Deactivate Windows within the Deactivates Windows on the VM s system volume Because virtual machine Microsoft licensing limits the number of reactivations this options lets you use the activation grace period to accomplish your purposes with the VM E Note If the host hardware where you start the VM is sufficiently different Windows might deactivate automatically Store write buffers ina Lets you specify a location to store the w
98. f the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from the webstore of StorageCraft or one of its reseller partners It includes a license to use ImageManager 3 1 9 Small Business Server Virtual Machine License A Small Business Server Virtual Machine License to the Software permits use only on a Virtual Machine running a Small Business Server Operating System This license does not authorize the Licensee to install and use the Software on a Physical System With the exception that the use of the Software granted under this License is limited to a Small Business Server Virtual Machine all other rights granted and limitations imposed under the Small Business Server License apply This version of the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from the webstore of StorageCraft or one ofits reseller partners It includes a license to use ImageManager 3 1 10 Trial License ATrial License is a license to the Software that permits Licensee to use all features of the corresponding ShadowProtect Product but does not include the StorageCraft Recovery Environment This version of the Software may be acquired by the Licensee by download from StorageCraft s website or a download provider authorized by StorageCraft It includes a license to use ImageManager but excludes Maintenance SECTION 4 LICENSE RESTRICTIONS Licensee agrees that unle
99. figuration and operation controls for ShadowProtect adowProtect Desktop Edition localhost File Tasks view Options Help q i 2 Disk Map 2 Backup Jobs IR Destinations YP Backup History 4 da lt d P Si 3 Wi SE pe 3 as e Jt eeee Q Active Ready NUM Shadow Protect Console The console is divided into three panels Navigation Panel Located on the left side of the console the Navigation panel provides access to the tasks and tools necessary to configure and operate ShadowProtect For more information see Navigation Panel z i Main Panel Located in the center of the console the Main panel contains tabbed views of ShadowProtect tasks and information For more information see Tabel at Network Panel Located on the right side of the console the Network panel or Network View provides access to the remote management features in ShadowProtect For more information see Chapter 10 Remote Management er 5 1 Menu Bar ShadowProtect Console has a menu bar that includes the following menus 2010 StorageCraft Technology Corporation ShadowProtect User Guide Table 9 Shadow Protect console menus kel Access application level options Create custom toolbars and manage toolbar visibility Access ShadowProtect Agent options Access ShadowProtect help resources Exit Close the ShadowProtect UI Backup Launches the Backup Wizard see Chapter
100. forms on your production system but you don t want to risk having any problems VirtualBoot Solution VirtualBoot the latest backup of your production system then install the software in the virtual machine You can evaluate the software performance using your system s actual production environment without any risk to your production system Backup Image Testing Problem You need to confirm that your backup images restore properly and that they provide access to all your mission critical applications and data VirtualBoot Solution VirtualBoot a recent backup image and you can verify that the restored applications and data perform as expected Hardware Failure Problem You have a database server and the 20TB disk array crashes You need to get the system back on line and replace the disk subsystem VirtualBoot Solution This solution is a three step process 1 VirtualBoot the latest backup image of your database server so users can continue using the database server The interim VM solution performs well because there is no file conversion required StorageCraft provides native support for its backup image files in the VirtualBox 2010 StorageCraft Technology Corporation 12 ShadowProtect User Guide environment As part of this process configure ShadowProtect to continue creating Incremental backups in the VM preferably every 15 minutes These Incremental backups are part of the original backup image chain ShadowProtect has V
101. he on line help to Chapter 6 Creating Backup Image Files BA Windows only Restore Opens the on line help to Chapter 8 Restoring a Volume sei Access to on line help toples Browse Image Opens the on line help to Chapter 7 Mounting Backup Image Files 50 Image Tools Opens the on line help to Chapter 9 Image Conversion Tool Sen Windows only Trial or Evaluation version Displays the number of days before the Displays current ShadowProtect installation expires licensing i b License information for Licensed version Displays Active meaning that the product is fully this licensed and activated ShadowProtect installation RE only Display A quick reference to basic system information including Computer system Name IP Address and Time Zone information information RE only Queued Tasks The number of queued tasks waiting to run Displays the current state of Running Tasks The number of tasks currently running the system including 2010 StorageCraft Technology Corporation 30 ShadowProtect User Guide 5 3 Tabs The ShadowProtect Console provides the following pages in the Center panel e Wizards Tablo e Disk Map Tabis e Backup Jobs Tabl 32 e Destinations Tabls4 e Backup History Tabf35 With the exception of the Management View you can close a tabbed page by selecting it then clicking the Close icon x to the right side of the tab list Once closed you can re open a
102. he product and ending six months after the release of the next major version of the product or after StorageCraft discontinues the product line Complimentary Technical Support StorageCraft complimentary technical support consists of self help support tools that are available at http forum storagecraft com Community in English only and an easy to use powerful knowledge base that helps you find answers to the most frequently asked product questions as well as how to procedures and technical information about all StorageCraft products E Mail Support Requests for e mail support in North America are processed 8 00 am to 5 00 pm MST Monday through Friday To obtain e mail technical support for specific technical questions or issues fill out the form at http forum storagecraft com Community Please provide as much detail as possible to help the technical support engineers understand and diagnose the issue In order to ensure efficient service please provide at a minimum the following information e Product name and version number e Detailed problem description error code log file description etc e Hardware and software configuration operating system version service pack number etc Telephone Support StorageCraft support engineers are available Monday through Friday 9 00 A M to 5 30 P M MST except for business holidays To reach the StorageCraft technical support team please call 801 545 4710 Telephone support
103. icense is required for each installed Windows OS ShadowProtect Provides backup and restore options for Microsoft Small Business Server SBS A SBS Edition separate license is required for each installed Windows OS Small Business This Guide includes the following general sections e Chapter 2 ShadowProtect Overview 7 e Chapter 3 How ShadowProtect Works 13 e Chapter 4 Installing ShadowProtectl18 e Chapter 5 Understanding ShadowProtect Consolel25 e Chapter 6 Creating Backup Image Files 39 e Chapter 7 Mounting Backup Image Files 50 e Chapter 8 Restoring a Volume ss e Chapter 9 Backup Image Tooll 58 e Chapter 10 Remote Managementl61 e Chapter 11 Using VirtualBootl69 e Chapter 12 Other Operations 79 e Chapter 13 Best Practices 8e Additionally this Guide includes the following general information sections e Chapter 14 Common Retention Policy Configurations s e Chapter 15 Product Supportles e Chapter 16 Glossary s e Chapter 17 Technician License Agreement och 2010 StorageCraft Technology Corporation 6 ShadowProtect User Guide Additional Information e For emerging issues and other resources see the following e The readme txt file included on the ShadowProtect CD e The StorageCraft technical support Web site at www storagecraft com support htm e This User Guide is also available in the ShadowProtect user interface from the Help menu e For a glossary of ShadowProtect terms and definitions
104. ights not expressly granted to Licensee in this Agreement This Agreement governs any Updates Upgrades releases revisions or enhancements to the Software that StorageCraft may furnish to the Licensee This Agreement does not include a grant to Licensee of any a ownership right title interest security interest or other interest in the source code or Object Code of the Software or in StorageCraft s Intellectual Property Rights b Intellectual Property Rights relating to the Software any copy of any part of the Software or the Documentation c right or authority to modify the Software d right to use the Software to develop derivatives or derivative works of the Software e right to reverse engineer decompile recompile the Software or otherwise attempt to discover source code or trade secrets related to the Software f right to copy the Software except as expressly permitted in this Agreement g right to copy sublicense sell lend rent lease give transfer assign or otherwise dispose of all or any portion of the Software or any interest in the Software without StorageCraft s prior written consent any such disposition made without such consent shall be null and void and or h right to remove obscure or alter any notice of patent copyright trade secret trademark or other proprietary right of StorageCraft Section 3 Grant of License Licensee is granted a fully paid worldwide perpetual revocable non exclusive non tran
105. ill be changing the sectors on the disk and cause the time and size of the incremental backup image to greatly increase If you want to run disk defrag software it is recommended that you do it before you run a Full backup image and then do not run or schedule the disk defrag software to run while ShadowProtect is scheduled to take Incremental backup images Test the StorageCraft Recovery Environment Make sure the ShadowProtect CD lets you boot your system and gain access to both any local drives and network devices that you might need Monitor disk space usage where images are stored Make sure your backup image file storage location has sufficient disk space for new backup image files or backup jobs will fail Monitor the ShadowProtect log files Routinely examine the ShadowProtect log files The log files will provide status of backup jobs letting you know the backup jobs were completed successfully or if the backup jobs failed If the backup job failed the log files will provide details of the failure allowing you to take action to correct the situation Use password encryption to protect backup image files Since ShadowProtect backup images include all the contents of the disk drive use password encryption to help protect data security Include multiple volumes in your backup job If you have databases or applications that span volumes include all relevant volumes in the backup image ShadowProtect snapshots can operate simultaneously on
106. image this page also displays the volume properties 4 Conditional In the Backup Image Dismount Options page select if you want to Save volume changes or Shrink the backup Image then click Next These options are available only if the backup image volume is writeable see Backup Image Mount Options 52 Save changes to incremental file Saves changes made to the mounted volume Right click the Incremental File to save the modified backup image file using a different name Shrink Volume Lets you shrink the volume so you can restore this image to a smaller hard drive This option is available only in the following situations e Dismounting a writeable backup image of an NTFS volume in Windows Vista or Windows Server 2008 or later e Running StorageCraft Recovery Environment using boot option 1 Recommended which boots using Windows PE based on Windows 7 5 Inthe Backup Image Dismount Summary page review the dismount details then click Finish A Note Once dismounted select Refresh Volumes Info to get an accurate view of the mounted system volumes from the Disk Map tab Dismounting Backup Images in Windows ShadowProtect adds two options to the Context menu the right click menu of mounted backup image files For information about mounting backup image files see Mounting Backup Image Ellesl at Dismount Launches the Backup Image Dismount Wizard to guide you through the process of dismounting the selected backup image
107. imed in full and without condition 14 4 All customer support issues will be handled solely by StorageCraft 14 5 Licensee is specifically prohibited from reverse engineering decompiling or disassembling WinPE except to the extent expressly permitted by applicable law 14 6 Licensee is specifically informed that the Software is subject to U S export jurisdiction 14 7 In the event that Licensee s breach of this Agreement places StorageCraft in breach of its license agreement with Microsoft Licensee agrees to indemnify and hold StorageCraft harmless from any such breach notwithstanding the limitations on liability imposed elsewhere in this Agreement Section 15 Passwords If you invoke any password protection or encryption functionality of the Software you understand that loss of your password may result in the loss of access to your data and or access to image files created by the Software You understand and acknowledge that StorageCraft does not keep maintain or monitor any password you create and StorageCraft has neither liability associated with loss of your password nor obligation to assist in its recovery By creating a password or encrypting your data you assume all risk associated with loss of that password Section 16 Miscellaneous 16 1 Activation The Documentation describes the process of activating the Software which involves recognition of each seat of licensed Software by StorageCraft s activation server The rec
108. inations To delete a backup job destination 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtect 21 2 Select the Destinations tab 3 Select the destination to delete then click Delete A Note Before deleting a Destination make sure to modify or delete any backup jobs that use the Destination or the jobs will fail For information about editing backup jobs see Section 5 3 3 Backup Jobs TabI 32 6 3 Options When creating a backup job ShadowProtect provides the following backup image file options The Backup Wizard provides access to these options when you are creating a backup job see Chapter 6 Creating Backup Image Files 39 e Compression Methodl44 e Encryption 45 e Split Image File 45 e Backup Comment 46 Compression Method ShadowProtect provides the following file compression options when creating a backup image file None No data compression This option uses the fewest CPU resources but uses the most disk space Standard Typically compresses data by about 40 Standard compression provides an optimal balance between CPU usage and disk space usage High Typically compresses data by about 50 This option requires the most CPU resources but is useful when disk space is limited 2010 StorageCraft Technology Corporation Creating Backup Image Files 45 File Protection ShadowProtect provides the following file protection mechanisms when creating a backup image file
109. irtualBox store the VM generated Incremental backups in native VDI files While these files are relatively tolerant of VM host crashes or VirtualBox exe Of VBoxSvc exe process crashes they might become corrupt and prevent the VM from restarting If this happens create a new VirtualBoot VM using as the VM source the latest Incremental backup created in the prior VM HR To continue uninterrupted Incremental backups in a VirtualBoot VM the ShadowProtect backup job that creates the backup image files must use a ShadowProtect Destination Object of type Net work see Destinations 42 2 Start a HeadStart Restore HSR on the database server s new disk subsystem For information about HSR see the ShadowProtect ImageManager User Guide 3 Once the HSR catches up to the most current Incremental created in the VM take the VM offline and finalize the HSR installation on the new disk subsystem a quick operation then bring the database server hardware back on line a Note Once the replacement VM is on line and continuing the Incremental backup image chain you can recover from a hardware failure in several different ways including e Restore to the original hardware once repaired e Restore to new hardware using StorageCraft Recovery Environment s Hardware Independent Restore HIR e Restore permanently to a VM environment by using HSR to restore to a VHD or VMDK virtual machine hard disk file 2010 StorageCraft Technology Corp
110. istration Regulations EAR see http www access gpo gov bis index html Violation of U S law is strictly prohibited Licensee agrees to comply with the requirements of the EAR and all applicable international national state regional and local laws and regulations including any applicable import and use restrictions StorageCraft products are currently prohibited for export or re export to certain countries subject to U S trade sanctions Licensee agrees not to export or re export directly or indirectly any product to any country outlined in the EAR nor to any person or entity on the DOC Denied Persons Entities and Unverified Lists the U S Department of State s Debarred List or on the U S Department of Treasury s lists of Specially Designated Nationals Specially Designated Narcotics Traffickers or Specially Designated Terrorists Furthermore Licensee agrees not to export or re export StorageCraft products to any military entity not approved under the EAR or to any other person or entity for any military purpose nor will Licensee sell any StorageCraft product for use in connection with chemical biological or nuclear weapons or missiles capable of delivering such weapons Section 13 Notices All notices between the Parties shall be in writing and shall be deemed to have been given if personally delivered or sent by certified or registered mail return receipt requested or electronic facsimile to the addresses set forth as follows
111. itratable Dispute involves a claim for damages of 20 000 U S D or less the arbitration shall be conducted by a single arbitrator selected in accordance with the Rules All other Arbitratable Disputes shall be conducted by three arbitrators selected as follows Each Party shall select one arbitrator and deliver written notice of such selection to the other Party and to the AAA within twenty 20 calendar days after the deadline for serving a statement of defense Inthe event a Party fails to select an arbitrator or deliver notice of such selection to the other Party and to the AAA within such time period upon request of either Party such arbitrator shall instead be appointed by the AAA as provided in the Rules within fifteen 15 calendar days of receiving such request The two arbitrators so appointed shall nominate a third arbitrator notifying the Parties and the AAA of the nomination within fifteen 15 calendar days of their appointment If the first two appointed arbitrators fail to nominate a third arbitrator within that time period then upon request of either Party the third arbitrator shall be appointed by the AAA as provided in the Rules The third arbitrator shall serve as chairman ofthe arbitral tribunal In the event that an arbitrator is no longer able or willing to serve as arbitrator the method of selection used to select such arbitrator shall be used to select the replacement arbitrator Any arbitrator must be fluent in the English lang
112. kup image if you want end users to recover their own files You also may mount one or more backup images at a time The drives will remain mounted until you dismount them or restart the machine If an NTFS volume uses EFS Encrypted File System the security remains intact on the volume when it is mounted Mounting a Backup Image as a Mount Point The ShadowProtect Mount Utility lets you mount a backup image file as a mount point a directory on an NTFS file system Mount points overcome the available drive letter limitation and support more logical organization of files and folders 2010 StorageCraft Technology Corporation Mounting Backup Image Files 53 Mounting a Read Only Backup Image By default ShadowProtect mounts backup image files as read only This lets users access the backup image to do the following e Recover files from an existing backup image e View the contents of a backup image e Run other applications that need to access the backup image such as a storage resource manager or data mining application a Note Windows 2000 does not support read only NTFS volumes Mounting a Writeable Backup Image ShadowProtect can mount a backup image as writeable volume This lets users access the backup image to do the following e Remove files from the backup image viruses malware etc e Add files to the backup image e Update the backup image security e Restore a backup image to a smaller volume see Dismounting
113. l rights to exclude existing from time to time in a specified jurisdiction under patent law copyright law moral rights law trade secret law trademark law unfair competition law or other similar rights 1 8 License Fee means the price paid by Licensee to StorageCraft or its reseller distributor or authorized representative in exchange for a license to use the Software in accordance with the limitations established in this Agreement 1 9 Maintenance means for the specific ShadowProtect Product to which you are licensed in accordance with this Agreement and in exchange for which you paid a License Fee a time limited right to i all Updates and Upgrades to the ShadowProtect Product that StorageCraft releases during the period that Maintenance is in effect and ii in addition to the support specified elsewhere in this Agreement telephone support during StorageCraft business hours Maintenance is provided 2010 StorageCraft Technology Corporation ER ShadowProtect User Guide on a per serial number or per seat basis and expressly excludes any other ShadowProtect Products Updates to other ShadowProtect Products separately licensed add on modules or features included in other ShadowProtect Products Updates Upgrades and additional features of SnadowProtect Products will be released added or created at StorageCraft s sole and complete discretion and StorageCraft makes no warranty promise or commitment to make any such offering
114. le Confirm Password Save Key File As Specifythe name and location for the Key File You must save the Key File in the same folder as the backup image files that rely on it Specify the backup Image Set that you want to associate with the Key File Generic Key File The key file is not associated with any Image Set You can use a generic key file if all backup image files in a given folder are part of the same Image Set Key File associated with a GUID The File Set GUID Globally Unique ID of the Image Set that you want to associate with this Key File Key File associated with a backup image file The full file name including path to a backup image file from the Image Set that you want to associate with this Key File 2010 StorageCraft Technology Corporation o ShadowProtect User Guide All backup image files in an Image Set share the same File Set GUID You can view a backup image file s File Set GUID in the Image File Mount Wizard a In Windows Explorer double click the backup image file b On the Image File Name page open the File Dependency Properties property group 12 5 Changing Partition Creation Policy The Partition Creation Policy Editor lets you modify basic disk geometry settings used to create a new partition You can access the Partition Creation Policy Editor from the Disk Map tab see Section 5 3 2 Disk Map Tabl31 action menu right click menu Partition Creation Policy Editor S
115. ly If the CD does not auto run browse the CD drive in the VM and execute one of the following VBoxWindowsAdditions x86 exe 32 bit Windows VM VBoxWindowsAdditions amd64 exe 64 bit Windows VM 2 Follow the directions in the Guest Additions Wizard then reboot the VM 3 Log in to the VM Continuing Incremental Backups To use VirtualBoot in a hardware failure scenario you must configure Incremental backups to continue in the VM For more information see the Hardware Failure scenariol11 A Note To prevent performance problems in the VM use backup jobs that use Incremental backups preferably Continuous Incrementals 40 Do not use Differential imaging A Warning If you power off a VM created with VirtualBoot do not select Restore current snapshot VirtualBoot as a shutdown option or you will lose all Incremental backup data written in the VM since its creation Select this option only if you want to revert the VM back to its original state To continue incremental backups in the VM 1 Launch VirtualBox then start the appropriate VM 2 Once the VM loads log in then start ShadowProtect 3 In ShadowProtect select the Destinations tab 4 In the Destinations tab select the destination object used to store the VM s source backup image files then click Edit A Warning Do not delete the destination object or you will break the backup image chain Rather modify the destination object as needed to point to the current lo
116. n Failed Timing Module Code Message i 10 Nov 2009 05 51 32 service 100 service build 43 started job by incremental trigger 4 10 Nov 2009 05 51 32 service 104 3 5 0 3570 305F 9CAF 1999 27f0 522A 81C4 4 10 Nov 2009 05 51 32 service 100 backup volume CX NTFS O 10 Nov 2009 05 51 32 service 509 Cannot get access to destination object 4 10 Nov 2009 05 51 32 service 101 Cannot execute job The system cannot find the path specified 0x80070003 2147942403 The Backup History tab The Backup History tab includes the following panes Job History The upper pane displays a list of completed backup jobs Select a job to view job details in the Job Log Job Log The lower pane displays the log entries for the selected job This is the same information available in the Volume Backup tab see Backup Jobs Tabl 321 You can sort the backup history lists by clicking on the column headers You can also adjust the column width by dragging the column header borders Additionally the Backup History tab includes the following icons Delete All Clears the Job List Details Displays or hides the Job Log pane 2010 StorageCraft Technology Corporation ShadowProtect User Guide 5 4 Management View The Management View is one way to access the remote management capabilities of ShadowProtect It is the preferred management view for users of ShadowProtect Server and ShadowProtect SBS because it lets you easily manage many nodes from a si
117. n Windows However before deleting a backup image file be certain of the following e The backup image file is not required for any active backup job If you delete the Full image to an active backup image job ShadowProtect creates a new Full image at the next scheduled backup and starts a new Image Set e Other backup image files do not depend on this backup image file If you delete a backup image file that other point in time backup image files depend on all dependent backup image files become useless You cannot browse and restore files from these dependent backup image files Use the Image Conversion Tool to check for any file dependencies see Chapter 9 Image Conversion Tool sg 2010 StorageCraft Technology Corporation so ShadowProtect User Guide Chapter 7 Mounting Backup Image Files The ShadowProtect Explore Backup Wizard guides you through the process of mounting a backup image file ShadowProtect automatically associates the files required to browse and restore a specific backup image file You need only select the backup image you want to explore Once mounted you can treat the backup image file as you would any other Windows volume e Browse the backup image file e Share the backup image file e Copy individual files and folders from the backup image file e Modify the backup image file if the volume is configured as writeable e Use standard Windows security and file properties While the process is the sam
118. n about backup image file naming conventions see Section 3 3 1 File Naming Conventions 1e A Note If the backup image is encrypted you must provide the appropriate password The Explore Backup Image Wizard displays a categorized list of information about the backup image file 2010 StorageCraft Technology Corporation Mounting Backup Image Files 51 Explore Backup Backup Image File Name Select a backup image file to browse E ShadowProtectAppFolder Backup Images E_VOL b001 spf i Image File Properties Volume Size 232 88 GB Used space 1 16 GB Creation Time 5 12 2009 7 02 07 AM Backup type None 232 88 GB NTFS 232 88 GB i Cancel Select Backup Image File to Browse 4 Conditional In the Backup Image Dependencies page select the desired point in time image from the selected backup Image Set then click Next 5 Onthe Explore Options page select how you want to mount the backup image then click Next For more information about mount options see Backup Image Mount Options 52 a To mount the backup image file as a drive letter select Assign the following drive letter then select the appropriate drive letter from the drop down list b To mount the backup image file as a mount point select Mount in the following empty NTFS folder then browse to the appropriate NTFS folder You must also specify how to name the mount point sub folder Time Date Uses the backup image s creation date and tim
119. ng file caching when writing the backup image file Turning this option on might slow down the imaging process Enable concurrent task execution Default Off Enables or disables creating backup images simultaneously for multiple volumes rather than creating only one backup images at a time When using this option you should have hardware capable of supporting a high disk load Enable self healing incremental recovery Default On Determines how ShadowProtect reacts to a system error that interrupts the ShadowProtect incremental tracking feature When Off ShadowProtect recovers by generating a new Full image and starting a new Image Set When On ShadowProtect recovers by creating an Incremental image as planned along with a Differential image based on the most recent Incremental image and the current volume This prevents disruption of the Incremental backup schedule but can result in increased CPU and network bandwidth when compared to creating a new backup Image Set Auto execution of unexecuted task Default On Enables or disables executing the last scheduled backup job if it was missed for example because the system was powered off This option executes only the last unexecuted backup job if ShadowProtect misses more than one scheduled backup job 2010 StorageCraft Technology Corporation ER ShadowProtect User Guide Commands The Commands tab lets you specify command files exe cmd bat to execute at key points in
120. ngle location 2 D 9 Connect Disconnect Add Delete Edit Install Computer Connection Status Last Backup Next Backup Backup Failures Backup Progress oi Unmonitored Nodes 1 localhost I Connected The Management View tab is divided into two panes Node Controls Pane The upper Node Controls pane lets you manage connected nodes Select a node from the Node Information pane to manage it The Node Controls pane includes the following controls Table 14 Controls in the job control pane Connects a previously added managed remote node to the ShadowProtect user interface Disconnect 2 Disconnects a managed remote node from the ShadowProtect user interface Add Adds a system that has the ShadowProtect Backup Agent installed to the node list Connect 2 Delete Deletes a remote node from the managed node list Opens the Server Details dialog box of the currently selected node see Modifying Edit Remote Node Properties 66 M ge Opens the ShadowProtect tabs Disk Map Backup Jobs Destinations Backup anage History for the currently selected node Opens the ShadowProtect Push Wizard which lets you push the ShadowProtect agent Install 3 out to other systems that you want to manage from this Management View For more information see Installing the Backup Agent Remotely 6 Node Information List The Node Information pane displays a list of nodes currently managed by this management console Table 15 Tabs in the
121. nsensseeneeneeeenaeseenane 79 12 2 Configuring Email NotificationS s s sususususunununununununununununenunennnnnnnnnnn ennnen ennn nnmnnn nnmnnn nn 81 VK e LOG TE 82 12 4 Creating Key Filesi zeegstuegegerud st eege EEN 82 12 5 Changing Partition Creation PoliCy scssesssseesseesseesseeseeesenseenseesseeneenseeeneeneeeats 84 12 6 Creating a Recovery CD ssssnenenenenennununununununununununununununununenenenenennn ennnen ennnen nnmnnn nennen nnna 85 Chapter 13 Best Practices 86 Chapter 14 Retention Policy Configurations 87 Chapter 15 Product Support 88 Chapter 16 Glossary 89 Chapter 17 End User License Agreement 93 2010 StorageCraft Technology Corporation About the User Guide 5 Chapter 1 About the User Guide Welcome to the ShadowProtect User Guide This Guide describes the ShadowProtect technology how to use the product and how to derive maximum benefit from ShadowProtect ShadowProtect comes in three editions While most differences between the various editions of ShadowProtect relate to the associated user license this Guide specifically identifies information that applies to a specific edition Table 1 Shadow Protect editions Eamon Jess O ShadowProtect Provides volume backup and restore options for a single desktop system This Desktop Edition edition is most suitable for home use ShadowProtect Provides backup and restore options for server operating systems A separate Server Edition l
122. nvironment means the bootable CD component of the Software or the ISO file that permits you to create the bootable CD component of the Software and the all functionality included therein that includes WinPE under license granted to StorageCraft by Microsoft Licensing GP and which provides a bootable operating system environment that runs a version of the Software 1 20 Update means the process in which StorageCraft makes available to existing users of the Software patches issue corrections and bug fixes StorageCraft makes no warranty promise or commitment to create or release any Updates 1 21 Upgrade means StorageCraft s release to the public ofa version of the Software that replaces the prior version of the Software on StorageCraft s price list pursuant to StorageCraft s then current Upgrade policies StorageCraft makes no warranty promise or commitment to create or release any Upgrades 1 22 Use means the ability to run execute and display the Software inits Object Code form as it was provided to you by StorageCraft or its authorized reseller but only in accordance with the terms of this Agreement 1 23 Virtual Machine means a software emulation of a computer hardware device with operating system VMware and Virtual PC are examples of software that create virtual machines Desktop Virtual Machine means a Virtual Machine employing a Desktop Operating System e g VMware running the Windows 7 operating system
123. o allocate for use by the VM More memory makes the VM faster and more efficient StorageCraft recommends at least 512MB On the Virtual Hard Disk page select Use existing hard disk then select the bootable virtual disk created by VirtualBoot On the Summary page click Finish VirtualBox creates the VM Once created you can start the VM manually from VirtualBox a Select the VM In the left side list b Click Start 10 Continue with Configuring a VMI75 2010 StorageCraft Technology Corporation Using VirtualBoot Sun VirtualBox File Machine Help CG Zei E E Geist G snapshots Description New Settings Start Discar Win2003_12_2009 Ben i Ce Af Win2003_12 2009 indows 2003 2003 EC Poveered OPT 512 MB Processor s 1 Boot Order Floppy CD DYD ROM Hard Disk VT xfAMD Enabled Nested Paging Enabled Display Video Memory 16 MB 3D Acceleration Disabled 2D Video Acceleration Disabled Remote Display Server Disabled Storage IDE Controller IDE Primary Master VM_ M SYRO3 TEST_ ebdb4875 636e 44 38 318 3e9142b66736 _Disk_0 XSP Normal 65 46 GB IDE Secondary Master CD DVD Empty Floppy Controller Floppy Device 0 Empty A new VirtualBox VM 11 4 Configuring a VM Once you have started a VM you must configure it for use much like you might configure a new Windows installation This process involves the following tasks e Configuring Drivers z i e Installing Guest Addi
124. o keep the storage unit of the XSP disks for the VM where you continued creating Incremental backups Otherwise VirtualBox deletes the XSP file and all other associated files including the Incremental backup image file created by VirtualBoot You can identify this file because the file name includes a GUID value Any Incremental backups created in the VM are dependent upon the VirtualBoot Incremental backup image file By deleting it VirtualBox renders all Incrementals created in the VM unusable 2010 StorageCraft Technology Corporation Other Operations Chapter 12 Other Operations ShadowProtect provides the following features to help you manage and maintain your backup environment e Verifying Backup Image Files 79 e Email Notification s e Log Files 824 12 1 Verifying Backup Image Files It is important to verify the quality and integrity of backup images on a routine basis to ensure that a backup image is ready should you need it One way to do this is to mount a backup image and browse the files and folders If you can do this successfully you know the backup image is healthy However you can also use the Verify Image tool to test the integrity of a specific backup image To test a backup image with the Verify Image tool 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtect 21 2 Open the Verify Image Wizard by doing one of the following e Inthe Tools menu click Verify Image e Inthe Menu bar s
125. o print out the License Agreement 5 On the Choose Components page select the ShadowProtect components to install then click Next Agent Installs the ShadowProtect Backup agent which lets you remotely manage ShadowProtect operations on this system Console Installs the ShadowProtect Management View which lets you manage ShadowProtect operations for the system and remote systems if desired Mount Installs the ShadowProtect mount driver and adds the ability to mount and dismount a backup image file using the right click menu in Windows Explorer 6 In the Ready to Install the Program page click Install 7 In the InstallShield Wizard Complete page select Yes want to restart my computer now then click Finish If you cannot restart the computer immediately select No I will restart my computer later However you must restart the computer before attempting to use ShadowProtect 8 Remove the ShadowProtect CD from the system s CD drive 4 1 Requirements ShadowProtect has the following hardware and software requirements e Hardware Requirements 19 e Supported Operating Systems 19 e Supported File Systems zt e Supported Storage Medial 20 2010 StorageCraft Technology Corporation Installing ShadowProtect wm Hardware Requirements Table 7 Shadow Protect hardware requirements 300 MHz or higher Pentium compatible Windows 2008 RE 1 GHz or faster CPU Windows 2008 RE Japan only 1 4 GHz x64
126. of the image file For information about configuring and creating backup image files see Chapter 6 Creating Backup Image Files 39 2010 StorageCraft Technology Corporation How ShadowProtect Works 15 3 2 Restore a Backup Image Once you have created a backup image you can use a ShadowProtect backup image to restore data in two different ways Recover individual files and folders Use the ShadowProtect Mount utility to mount the backup image file as a volume using either a drive letter or a mount point The Mount utility can efficiently mount hundreds of backup images simultaneously if desired Furthermore since the mounted backup image files preserve the Windows volume properties users can share and access the backup image file for emergency access to backup image file data including modifying and saving changes to the backup image file as an incremental backup file For more information about mounting backup image files to recover data see Chapter 7 Mounting Backup Image Files 50 Restore an entire volume Use the ShadowProtect Restore Wizard to restore an entire volume from a backup image file You can restore system volumes that contains the system s operating system using the StorageCraft Recovery Environment or restore non system volumes using either Recovery Environment or while running ShadowProtect Console in Windows For more information about recovering volumes see Chapter 8 Restoring Backup Image Files 55 3
127. on tab includes the following advanced options Enable a retention policy Default Off Enables or disables an automatic Image Set retention policy Number of backup Image Sets to retain Default 3 Specifies the maximum number of Image Sets to retain When the specified maximum M is reached ShadowProtect deletes the oldest Image Set By default ShadowProtect enforces the retention policy after creating an Image Set meaning that ShadowProtect creates the M 1 Image Set then deletes the oldest Image Set thereby retaining M Image Sets Delete both Full and Incremental backup images in the set Default Off Instructs ShadowProtect to delete the all files both Full and Incremental when removing an old Image Set Delete only Incremental backup images retain Full backup images Default On Instructs ShadowProtect to delete only Incremental backup images when removing an old Image Set Enforce policy before starting the next Full backup Default Off Instructs ShadowProtect to make room for a new Image Set by deleting the oldest Image Set before creating the new Image Set that will replace it This reduces the amount of disk space needed to adhere to the specified retention policy For more information about the benefits of retention policies see Chapter 14 Common Retention Policy Configurations 87 6 4 Deleting Backup Image Files You can delete backup image files using any process you normally use to delete a file i
128. oration How ShadowProtect Works Chapter 3 How ShadowProtect Works ShadowProtect provides robust and flexible disaster recovery by creating and managing backup image files Each backup image file represents the exact state of your system at a given point in time Bla Wa A Wa m K k Ee Sescas 2 pem Shadow Protect Backup and Restore How it Works This section includes the following topics e Create a Backup Imagel 14 e Restore a Backup Imagel 15 e Backup Image Files 15 2010 StorageCraft Technology Corporation 14 ShadowProtect User Guide 3 1 Create a Backup Image Creating a ShadowProtect backup image involves two key processes Create a Virtual Volume Using Microsoft VolSnap and VSS with Windows Server 2003 Windows XP or later ShadowProtect creates a point in time snapshot of the volume you want to backup The entire process of taking a snapshot of a volume and creating a virtual volume takes only seconds and does not interfere with system operation Table 4 Snapshot methods supported by ShadowProtect Image Supported OS Speed Quality e VSS aware applications are managed to achieve best backups StorageCraft Windows XP 2003 VSM with VSS Land later Can use script files to manage applications that are not VSS aware to improve backups VSS aware applications are managed automatically to achieve best backups Microsoft l Windows XP 2003 Use script files before and af
129. ords of StorageCraft s activation server are determinative in any question concerning whether a seat of licensed Software has been activated by Licensee 16 2 Severability If any provision of this Agreement is unenforceable or invalid pursuant to any applicable law such unenforceability or invalidity will not render this Agreement unenforceable or invalid as a whole and such unenforceable or invalid provision will be changed and interpreted so as to best accomplish the objectives of such provision within the limits of applicable law 16 3 Entire Agreement Unless Licensee has entered into a separate written and signed agreement with StorageCraft or one of its dealers distributors resellers or authorized representatives for the supply of the Software including without limitation a managed service provider agreement this Agreement is the complete and exclusive statement of the agreement between StorageCraft and Licensee concerning the Software and supersedes all previous communications representations understandings and agreements either oral or written between the Parties 16 4 No Waiver or Modification This Agreement may not be modified except by a written and express addendum issued by a duly authorized representative of StorageCraft No delay or failure to take action represents a waiver of the rights inherent to or granted to StorageCraft under this Agreement 16 5 No Third Party Beneficiary No third party is or shall be a benefi
130. ork Share Click Browse then select the network location to store backup images You must also specify the network credentials that ShadowProtect should use to access the specified network location ShadowProtect Backup Service credentials Use the same stored credentials used by the ShadowProtect backup service to access your system Specific User credentials Provide the Container Domain Computer name or NAS device name Username and Password that ShadowProtect should use to access this network share Verify Instructs ShadowProtect to verify the destination path and access credentials if Destination necessary before creating the Destination object Access If the destination access verification is not successful the program alerts you that the destination could not be created as requested If this happens check the path and credentials used to make sure they are accurate then re create the destination 2010 StorageCraft Technology Corporation a ShadowProtect User Guide Editing Destinations To edit a backup job destination 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtect 21 2 Select the Destinations tab 3 Select the destination to edit then click Edit This open the Destination dialog box which displays the current destination configuration From this dialog box you can edit all Destination properties except the Destination Type Network Share or Local Directory Deleting Dest
131. ote ShadowProtect installations from a central location Although the functionality is very similar to the Network View the Management View organizes it in a way to make it more friendly to administrators with many remote nodes to manage You can open and close the Management View by selecting Management View in the View menu see Section 5 4 Management Viewl3e You can do the following from the Management View e Installing the Backup Agent Remotelyl 1 e Adding and Deleting Remote Nodes 65 e Modifying Remote Node Properties 66 e Connecting and Disconnecting Remote Nodeslegi Installing the Backup Agent Remotely Using the Push Agent Management View lets you remotely install the ShadowProtect Backup agent so you can configure ShadowProtect operations on the remote system To remotely install the backup agent 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtectl21 2 Inthe View menu click Management View to open the Management View 3 Inthe Management View click Install The Push Install Wizard so you can configure the remote installation 4 Onthe Specify Installer Package page browse to the ShadowProtect Installer Package that you want to use for the remote installation then click Next There must be an associated installation setup file iss with the selected installer package For more information see Section 10 3 Creating an Install Setup Packagel 67 2010 StorageCraft Technology Cor
132. poration e ShadowProtect User Guide 5 Inthe Choose Search Options and Proper Credentials dialog box provide the required information then click Next System Name Use Active Directory Search Use Specified Credentials Discover Services Automatically activate installed agents Reboot after install The name of the system where you want to install the ShadowProtect Backup agent Select either Domain name or Host name according to the type of system name you are providing then type the system name in the field A Note If you leave the field blank Push Install uses your current domain or workgroup to locate a list of available systems Instructs ShadowProtect to search Microsoft Active Directory for the desired system To use this parameter click options atthe bottom of the Push Install dialog box when Use Active Directory search is selected to refine the Active Directory search characteristics The authentication credentials that Push Install uses to gain access to the remote system A Note If you do not provide credentials Push Install uses your current credentials to attempt to access the remote system Push Install attempts to identify existing ShadowProtect services running on remote systems When successtul it displays the information it gathers about agent version Push Install automatically activates the Backup agentitinstalls To use this parameter click settings at the bottom of the Push
133. ptions Network View Displays the nodes running the ShadowProtect Backup Display or hide agent see Chapter 10 Remote Management em View the Network View Management View Displays the Management View in the Main panel see Management View Table Backup Launches the Backup Wizard see Chapter 6 Creating Backup Image Files 39 Restore Launches the Restore Wizard see Chapter 8 Restoring a Volume Explore Backup Launches the Explore Backup Image Wizard see Chapter 7 Mounting Backup Image Files 50 Dismount Backup Image Launches the Backup Image Dismount Wizard Access see Section 7 3 Dismounting Backup Image Files 53 Tasks SE Verify Image Launches the Verify Image Wizard see Section 13 1 SE Verifying Backup Image Files 79 Image Conversion Tool Launches the Backup Image Tool Wizard see Chapter 9 Image Conversion Tool 58 Add Destination Opens the Destination dialog box where you can create named destinations for backup image files see Section 6 2 Destinations 42 Refresh Volume Info Refreshes the ShadowProtect volume list for the current system note Several tools are available only in the Recovery Environment RE For more information about these tools see the StorageCraft Recovery Environment User Guide Verify Image Launches the Verify Image Wizard see Section 12 1 Verifying Backup Image Files 79 Access Image Conversion Tool Launches the Image Conversion Tool Wizard Tools ShadowProtect
134. quires that every system has a unique Destination for its backup image files Multiple systems should not save files to the same folder To create a backup job destination 1 Open the ShadowProtect Console then select Tasks gt Add Destination This opens the Destinations dialog box You can also open the Destinations dialog box from the Backup Name and Destination page of the Backup Wizard see Chapter 6 Creating Backup Image Files 39 2010 StorageCraft Technology Corporation Creating Backup Image Files 43 f Destination Destination Type TE iv Destination Name Destination Path Connect using the ShadowProtect Backup Service credentials Connect using specific user credentials Domain or Computer or NAS User Name Password Qualified User Name Verify destination access upon clicking OK Destinations dialog box 2 Specify the settings for the new destination then click OK Destination Type Select the type of destination to create Local Directory The destination is on a locally connected storage device HDD USB drive etc Network Share The destination is on the network Specify the path to the a descriptive name for this destination Name Destination Path Specify the details of the destination The information you need to provide depends on the Destination Type Local Directory Click Browse then select the local drive and folder to store backup images Netw
135. r remote node ShadowProtect automatically disconnects you from the previously connected remote node 2010 StorageCraft Technology Corporation Remote Management A Note You must add a remote node in order to connect to it see Adding and Deleting Remote Nodes 65 To disconnect a remote node 1 Inthe Network View select the remote node in the node list 2 Click Disconnect ZS Disconnecting a remote node does not stop the ShadowProtect Backup Agent or affect any of ShadowProtect operations on the remote node Exporting and Importing Node Settings ShadowProtect lets you transfer remote node configurations from one ShadowProtect Console to another To export remote node configurations 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtectl21 If the Network View is not visible select Network View from the View menu 2 Inthe Network View click Export nodes EI 3 Specify the name for the XML file that contains the exported remote node configurations then click Save To import remote node configurations 1 Inthe Network View click Import nodes 2 2 Browse to the XML file that contains the previously exported remote node configurations then click Open 10 3 Creating an Install Setup Package The ShadowProtect Install Setup Package contains the recorded selections and settings associated with a ShadowProtect installation You can use the install setup package to automate a ShadowProtect
136. ram used for the scheduled verification retention and consolidation of ShadowProtect image files and includes the ImageManager Service and ImageManager Client but excludes ImageManager Enterprise and the additional features and functionality included with ImageManager Enterprise ImageManager is included with the purchase of ShadowProtect Server ShadowProtect SBS or ShadowProtect Desktop 1 6 ImageManager Enterprise means ShadowProtect Image Manager Enterprise Version 4 0 which is an executable program used for the scheduled verification retention consolidation monitoring and management of ShadowProtect image files ImageManager Enterprise includes the advanced license features of image file replication and HeadStart Restore which are licensed ona per job basis One job permits ImageManager Enterprise to perform a one replication to a destination computer either a Physical or Virtual System on which ShadowProtect Server ShadowProtect Desktop or ShadowProtect SBS is installed and b one HeadStart Restore to a destination computer either a Physical or Virtual System on which ShadowProtect Server ShadowProtect Desktop or ShadowProtect SBS is installed Additional jobs must be purchased separately 1 7 Intellectual Property Rights means all of StorageCraft s ownership rights associated with intellectual property and the Software including but not limited to patents copyrights trademarks and trade secrets and any and al
137. rately licensed fee bearing products or add on modules including without limitation ImageManager Enterprise ShadowProtect SBS is licensed for use on either a Physical System or a Virtual Machine but not both ShadowProtect SBS includes three proprietary StorageCraft applications a VirtualBoot b ImageManager and c KeyFileMaker 1 16 ShadowProtect Server means ShadowProtect Server Version 4 0 and includes two components the executable program installed on the computer and the StorageCraft Recovery Environment ShadowProtect Server does not include separately licensed fee bearing products or add on modules including without limitation ImageManager Enterprise ShadowProtect Server is licensed for use on either a Physical System or a Virtual Machine but not both ShadowProtect Server includes three proprietary StorageCraft applications a VirtualBoot b ImageManager and c KeyFileMaker 1 17 Small Business Server Operating System means Microsoft Small Business Server 2000 Microsoft Small Business Server 2003 and Microsoft Small Business Server 2008 1 18 Software means a the specific ShadowProtect Product to which you are licensed in accordance with this Agreement and in exchange for which you paid a License Fee to StorageCraft or its authorized reseller and or b the specific ShadowProtect Product to which you have been granted an Evaluation License a Trial License or an NFR License 1 19 StorageCraft Recovery E
138. restore individual files and folders For more information see Chapter 7 Mounting Backup Image Eilesl si Disk Map Tab The Disk Map tab provides a graphical view of system drives Disk Map lists each physical disk drive with the partitions available on that drive Disk IT i FUJITSU MHZ2160B FF No Label No Label CA 149 05 GB 39 10 MB FAT 149 01 GB NTFS Active cD ROMO a PLOS DYD RW DU 8425 Removable Media DP Drive Letter l Volume File System se Used Partition Type Partition Flags _ Disk 0 FUJITSU MH22160B FF Sch No Label FAT 39 10 MB 8 66 MB Dell Pri CH No Label NTFS 149 01 GB 37 02 GB NTFS Act Pri 1 CD ROM 0 PLDS D D RW DU 8A2S Removable Media D i BCD Drive 0B 0B Shadow Protect Disk Map tab Right clicking an entry in the Disk Map opens an actions menu for that entry Table 11 Disk Map action menu options Right click Actions Physical Edit Policy Opens the Partition Creation Policy Editor dialog box Drive Refresh Volumes Info Refreshes the ShadowProtect volume list for the current system Backup Launches the Backup Wizard see Chapter 6 Creating Backup Image Files lacht Restore Launches the Restore Wizard see Chapter 8 Restoring a Volumel set Delete Partition Deletes the selected partition Set Active Sets the selected partition as the active bootable partition on the physical drive Edit Policy Opens the Partition Creation Policy Edi
139. rite buffers used when different directory thanthe creating the VM By default VirtualBoot stores write buffers in image files the same location as the backup image files used to create the VM Override personality used to For use only by StorageCraft technical support 2010 StorageCraft Technology Corporation Using VirtualBoot configure the virtual machine OS volume 5 Onthe Wizard Summary page click Finish VirtualBoot generates the files necessary to support the new VM and if specified in the VM configuration creates the VM and launches it for use A Note For information about manually creating a VM in VirtualBox see Creating a VM Manually 73 6 Conditional If you do not start the VM as part of the VirtualBoot creation process you must start the VM manually from VirtualBox a Launch VirtualBox b Inthe left side VM list select the VM then click Start 7 Continue with Configuring a VMI75 Creating a VM Manually if you elected not to have VirtualBoot create the VM for you see Step 4 in Creating a VMI71 you can manually create the VM in VirtualBox A Note The following task is based on VirtualBox v 3 1 4 Task details might vary slightly with different versions of VirtualBox Sun VirtualBox DER E Details Welcome to VirtualBox The left part of this window is a list of all virtual machines on your computer The list is empty now because you haven t created any virtual machines yet e
140. rotect Product under any trial evaluation or purchase transaction your conduct constitutes acceptance of this Agreement and you will be bound by all of its terms and conditions You and StorageCraft are sometimes collectively referred to in this Agreement as the Parties and individually as a Party You may access StorageCraft s website at www storagecraft com legal to download and print a copy of this Agreement Section 1 Definitions Capitalized terms will have the meaning given in this Section 1 1 1 Archival Use means the creation and confidential storage by Licensee of a single copy of the Software for use by Licensee only in the event that the Original Copy fails to function properly Archival Use does not include simultaneous use of the Original Copy and the archival copy which simultaneous use is prohibited by this Agreement 1 2 Desktop Operating System means any broadly released Microsoft operating system intended for desktop computers including but not limited to Windows 2000 Professional Windows XP Home Edition Windows XP Professional Windows Vista and Windows 7 1 3 Documentation means all on line help files or written instruction manuals and user guides addressing the use of the Software 1 4 Effective Date means the date on which Licensee has both paid the License Fee and accepted this Agreement 1 5 ImageManager means ShadowProtect ImageManager Version 4 0 which is an executable prog
141. rtitions or three primary partitions and an extended partition with multiple logical drives Cold Backup A backup taken from the Recovery Environment rather than when the computer s operating system is loaded Continuous Incrementals A backup scheduling model for ShadowProtect that lets you create a base backup file then create additional incremental backup files that include only changes that occurred since the last backup Compression A technology that reduces the size of a file Compression lets you save time bandwidth and storage space Differential Image File Backup files containing the hard drive sectors that have changed since the Base Image File was created Differential image files take about the same time to create as Base Image Files but they are smaller When restoring a drive or files and folders you must use the Base Image File with the appropriate Differential Image File to restore the computer to a specific point in time Disaster Recovery The ability to recover from the complete loss of a computer whether due to natural disaster or malicious intent Typical disaster recovery strategies include replication and backup restore Disk Device A locally accessible disk drive including locally attached USB or FireWire disk drives and network drives such as SAN NAS iSCSI SCSI USB or FireWire Driver A program that interacts with a particular device or software The driver provides a common interface to the devic
142. s the integrity of the full point in time backup If you select this option specify the order to verify the files Newest to Oldest orOldest to Newest 6 Onthe Wizard Summary page review the details of the verify operation then click Finish You can view the progress of verify operation in the Backup Jobs tab 12 2 Configuring Email Notifications ShadowProtect can be configured to send Email notifications on the success or failure of a backup job The Email notification includes the following information e Email Subject Indicates that this notification is for a successful or unsuccessful back up job e Email Body Contains the following information about the backup job Start time Finish time Source volume Destination path To configure email notifications 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtectl21 2 Inthe Menu bar select Options gt Agent Options 3 Onthe Agent Options page provide the details of the Email configuration then click OK SMTP Server Name or The host name or IP address of the outgoing SMTP server to use when IP Address sending Email notifications for example smtp mycorp com SMTP Port default 25 The port used by the SMTP service SMTP Login User The username ShadowProtect uses to access the SMTP server Name SMTP Login Password The password associated with the SMTP user name SMTP Authentication The authentication method used by the SMTP server
143. see Starting ShadowProtectl2 2 From the Menu Bar select Help gt Product Activation 3 Inthe Product Activation dialog box provide the requested information then click OK Customer Name Optional Specify the name of the product purchaser either person or organization Product Serial Number Enter the serial number that you received when purchasing 2010 StorageCraft Technology Corporation Installing ShadowProtect 23 ShadowP rotect 4 ShadowProtect notifies you if the activation process was successful a Ifthe activation is successful click Close b Ifthe activation was not successful review the message to determine why the activation was unsuccessful To correct the problem do one of the following i Review the information in the Product Activation dialog box for accuracy Correct any errors then OK to resubmit the activation request ii If your computer cannot successfully communicate to the activation server or the Internet wait for a while and try the activation process again You can also try using a manual activation option iii If the number of allowed activations for the serial number has been exceeded you must purchase additional licenses If you feel you received this message in error contact StorageCraft Support see Chapter 15 Product Support 82 iv For all other activation issues contact StorageCraft Support see Chapter 15 Product Support se Manual Activation If for some reason you
144. sferable non sublicenseable license fee bearing Object Code license subject to timely payment to StorageCraft of any applicable License Fee to do the following a use the Software and Documentation in its as is and unmodified form as provided to you by StorageCraft b use the Software strictly in accordance with the terms of this Agreement and with the specific conditions and limitations applicable to the specific ShadowProtect Product licensed by Licensee as specified in Section 3 1 below c copy the Software for Archival Use only provided that all titles trademark symbols copyright symbols and legends and other proprietary markings are reproduced on such archival copy and provided further that the archival copy is not used unless the original copy of the Software becomes inoperable or fails to function properly and d use the Software on only one computer unless Licensee has acquired a Volume License Certificate in which case the Licensee is authorized to install and operate the Software on as many computers as are authorized by the Volume License Certificate LICENSEE UNDERSTANDS AND AGREES THAT WITH RESPECT TO CERTAIN LICENSES COVERED BY THIS AGREEMENT ALL FUNCTIONALITY OF THE SOFTWARE WILL TIME OUT AND CEASE TO OPERATE AS GOVERNED BY THE AGREEMENT AND SOFTWARE IN THE EVENT THAT THE SOFTWARE TIMES OUT AND CEASES TO OPERATE STORAGECRAFT SHALL HAVE NO RESPONSIBILITY TO PROVIDE SERVICE OR SUPPORT FOR THE SOFTWARE 3 1 Additional Terms
145. ss it has obtained StorageCraft s prior written consent it will not directly or through any parent subsidiary affiliate agent or third party do any of the following with respect to the Software and Documentation 4 1 Use the Software or Documentation in violation of the terms of this Agreement 4 2 Copy the Software or Documentation except as specifically authorized by this Agreement 4 3 Permit concurrent use of any copy of the Software except as authorized by a Volume License Certificate 4 4 Sell lease license sublicense or otherwise deal with any portion of the Software or Documentation 4 5 Provide lend disclose divulge make available to or permit use of the Software or Documentation by persons other than the Licensee without StorageCraft s prior written consent 4 6 Rent lease grant a security interest in or otherwise transfer rights to or possession of the Software or any copy thereof 4 7 Use the Software in any service bureau facility management or time sharing arrangement 4 8 Use the StorageCraft Recovery Environment except in conjunction with the licensed copy of the ShadowProtect Product with which the StorageCraft Recovery Environment was provided to you 4 9 Remove or alter any proprietary notices labels or legends on any copy of the Software or Documentation 4 10 Ship or transmit directly or indirectly any copies of the Software or Documentation to any country or destination prohibited by the
146. t under a license granted by Pierre Mounir a k a The Truth a proprietary software product that is or may be copyrighted by that licensor 2003 2010 with all rights reserved All other brands and product names referenced in this Agreement are or may be the trademarks or registered trademarks of their respective owners 2010 StorageCraft Technology Corporation
147. tend to deprive any court of competent jurisdiction in Salt Lake County State of Utah U S A of its ability to issue any form of provisional remedy including but not limited to a temporary restraining order preliminary injunction attachment in aid of arbitration or order for any interim or conservatory measure Arequest for such provisional remedy or interim or conservatory measure by a Party to a court shall not be deemed a waiver of an agreement to arbitrate 16 12 CDDL The Software s executable VBoxHDDXSP dll includes unmodified files containing VirtualBox Open Source Edition source code which is licensed under the Common Development and Distribution License Version 1 0 CDDL StorageCraft made no modifications to the CDDL licensed files and StorageCraft is not a contributor as those terms are defined inthe CDDL Irrespective of the CDDL the Software is licensed and distributed solely in accordance with the terms and conditions of this Agreement and the CDDL gives Licensee no right title or interest in or to the Software The CDDL and all referenced CDDL licensed source code are available at http download virtualbox org virtualbox 3 1 2 VirtualBox 3 1 2 OSE tar bz2 http download virtualbox org virtualbox 3 1 8 VirtualBox 3 1 8 OSE tar bz2 and http download virtualbox org virtualbox 3 2 0_BETA3 VirtualBox 3 2 0_BETA3 OSE tar bz2 2010 StorageCraft Technology Corporation End User License Agreement 101
148. ter the VolSnap with ndi later snapshot to manage non VSS aware VSS angiate applications and improve backups Cannot create Incremental Image File see Chapter 16 Glossaryf89 Use script files before and after the snapshot to manage applications both StorageCraft VSM direct VSS and non VSS and improve backups Windows 2000 Additionally ShadowProtect provides a Backup Scheduler that lets you configure automated backup jobs for protected volumes You can schedule Full Image Incremental Images as often as every 15 minutes and manage the retention of Backup Image Sets The ShadowProtect Image Conversion Tool simplifies image management by letting you manage existing image files including consolidating files in an Image Set modifying password encryption and compression and merging or splitting image files Capture the Virtual Volume To backup the volume ShadowProtect replicates the virtual volume to create a backup image file A backup image file is a sector by sector representation of the volume at the time the volume snapshot was taken For more information about backup image files see Backup Image Files 151 ShadowProtect writes the backup image file to the designated storage media Options include network storage SAN iSCSI NAS etc removable storage USB FireWire and optical storage CD DVD Blu ray The amount of time it takes to write the backup image file depends upon the system hardware and the size
149. terprise Edition R2 Server 2003 Datacenter Edition Server 2003 Datacenter Edition R2 Server 2003 Web Edition Small Business Server 2003 Windows Server 2008 including R2 Small Business Server 2003 Small Business Server 2008 ShadowProtect SBS Edition Small Business Supported File Systems ShadowProtect supports the following File Systems e FAT16 e FAT16X e FAT32 e FAT32X e NTFS e Dynamic Disks Supported Storage Media ShadowP rotect supports the following storage media e Locally connected hard drives e Removeable hard drives USB or FireWire e Network drives SAN NAS iSCSI e Optical media CD DVD Blu Ray Multi Boot Environments If your system has multiple boot partitions install ShadowProtect on each of the bootable Windows partitions to guarantee that ShadowProtect recognizes changes to ShadowProtect managed volumes from these secondary Windows environments You do not need to activate ShadowProtect but the snapshot driver stcvsm sys must be available in each Windows partition The snapshot driver manages the fast incremental tracking in ShadowProtect If you boot to an 2010 StorageCraft Technology Corporation Installing ShadowProtect 21 alternate OS environment where the snapshot driver is not loaded ShadowProtect cannot track volume updates from that OS boot session This means that your next Incremental backup misses any changes made from the alternate OS If one or more of non Win
150. the backup image file creation process The command files cannot rely on any user interaction so you should test each command file before using them with ShadowProtect ShadowProtect allows 5 minutes at each stage Pre snapshot Post snapshot and Post backup for command files to complete If the command files do not complete in 5 minutes ShadowProtect proceeds while the command files continue executing To use a command file enter the full file name including path into the appropriate field Pre Snapshot Executes the specified command file before taking the image snapshot see Snapshot in Chapter 16 Glossary fs For example you might execute a pre snapshot command file that places non VSS aware applications or databases into a backup state A Note It takes only a few seconds to create a snapshot so non VSS databases or applications are out of production only briefly before they can be returned to normal operating mode with a post snapshot command Post Snapshot Executes the specified command file after taking the image snapshot see Snapshot in Chapter 16 Glossary 89 For example you might execute a post snapshot command file to return non VSS aware applications or databases to normal operating mode Post Backup Executes the specified command file after creating the backup image file For example you might execute a post backup command file to automatically copy the backup image file to an off site location or FTP server
151. ties pane modify the remote node properties as needed Select a field to make it active You can also use the Tab key to move from field to field Remote Node properties include the following Server Name Aremote node name used to identify it in the node list Server Address The IP address or machine name of the remote node To browse the network for a particular system so you can find the IP address click Browse om The group that you want to associate with the remote node You can create groups help organize remote nodes and make management easier Server Description A description of the remote node This is for your information only Informational The remote node status Connected or Disconnected Domain Name The domain name used to access the remote node Auser name with Administrator rights to the remote node Password The user name s associated password Agent Version Informational The version of the Backup Agent installed on the remote node Last Connected Informational The date and time you last connected to the remote node Connecting and Disconnecting Remote Nodes To connect to a remote node 1 Start the ShadowProtect Console see Section 4 3 Starting ShadowProtectl21 If the Network View is not visible select Network View from the View menu 2 Inthe Network View select the remote node in the node list 3 Click Connect S You can only be connected to a single node at a time so if you connect to anothe
152. tions 7A e Configuring a Network Driverl75 e Continuing Continuous Incrementals 7A A Note When working with a VM you must be able to switch keyboard mouse focus between the VM and your system environment To switch focus to the VM simply click the mouse in the VM window To switch focus out of the VM press the right Ctr1 button Configuring a Network Adapter If you choose not have VirtualBoot create a network adapter NIC in the VM you can add it after the fact For the following reasons this might be a good idea if you want to boot a backup image while the source system is still operational which can cause the following issues e Two systems on the network with the same network ID can cause routing problems particularly at the Domain controllers e Both the VM and the source system might save Incremental backup images to the same network location This does not affect data integrity but can lead to confusing backup image file names 2010 StorageCraft Technology Corporation ShadowProtect User Guide with Incremental backup image files from both branches of the chain intermixed Keeping the VM off the network lets you resolve these types of issues before they cause any problems For example once the VM loads you can pause ShadowProtect backup operations in the VM To add network support to the VM 1 Launch VirtualBox 2 On the VirtualBox main page select the VM where you want to add a NIC then click Settings The
153. tor dialog box For more information see Section 12 5 Changing Partition Creation Policy 84 Refresh Volumes Info Refreshes the ShadowProtect volume list for the current system The Disk Map tab lets you access the Backup and Restore Wizards and change partition creation policies for the selected drive Additionally in the Recovery Environment you can also run Check Disk format a drive and edit the selected disk s boot ini 2010 StorageCraft Technology Corporation 32 ShadowProtect User Guide Backup Jobs Tab The Backup Jobs tab displays scheduled backup jobs From this tab you have complete control over the ShadowProtect jobs configured for the current system 9 g Q Execute Cancel d New Delete Edit Details Refresh Type Status Next Run Time Kl Manual Backup Job completed Never Manual Backup Job running Basic Properties Volume Backup 1 completed Job Status to Task Details C No Label gt E Backups C_VOL b001 i001 spi Task Status running Q View Details Ki Remaining Time 40 minutes 49 seconds 25 04 MB s eee Manual Backup Job a Compression Standard recommended kl Encryption RC4 128 bit with password validation 17 Options e Exclude Free Space e Open Output File w o Caching Enable incremental recovery e Execute missed scheduled backup when service starts e IO Throttle 100 Shadow Protect Backup Jobs tab The Backup Jobs tab is divided into two
154. torageCraft s written notice of the breach Upon termination of this License Licensee must cease all use of the Software and Documentation and destroy all copies of the Software and Documentation Section 8 Limited Warranty Exclusive Remedy StorageCraft warrants that for sixty 60 days after the date Licensee first purchased the Software from StorageCraft or its reseller distributor or authorized representative the media on which the Software is provided will be free from defects in materials and workmanship under normal use This warranty gives Licensee specific rights and Licensee may also have other rights that vary from state to state In the event of any breach of this limited warranty Licensee s sole and exclusive remedy against StorageCraft and its agents employees representatives officers directors contractors dealers and distributors is at StorageCraft s option either a return of the license fee paid for the license or b replacement of the defective media on which the Software is contained provided that Licensee notifies StorageCraft of the nonconformance within the sixty 60 day warranty period Licensee must return the defective media to StorageCraft or its dealer distributor or authorized representative at Licensee s expense together with a copy of Licensee s proof of payment of the License Fee within the sixty 60 day warranty period This limited warranty is void if the defect is the result of alteration abuse
155. uage and a licensed attorney with experience in software licensing transactions In the event of an arbitration conducted under the International Arbitration Rules the arbitrator s must also have experience in international software licensing transactions The place of arbitration shall be Salt Lake County State of Utah U S A unless the Parties agree otherwise in writing The arbitration shall be conducted in the English language Any award rendered by the arbitrators must be a reasoned award that fully sets forth findings of fact from the evidence presented applies the findings of fact to the law of the case fully sets forth conclusions of law based upon the Parties respective legal theories explains which legal theories were followed and why and if damages costs and or fees are awarded specifies the calculations of the types of damages costs and or fees awarded as to each Party Any award is final and binding on the Parties and may be challenged in a court of competent jurisdiction only upon those grounds allowed under the Utah Uniform Arbitration Act Utah Code Ann section 78B 11 101 et seq In the absence of challenge judgment on the award may be entered in any court of competent jurisdiction Without limiting the authority conferred on the arbitral tribunal by this Agreement and the Rules the tribunal shall have the authority to exercise equitable principles and award equitable remedies By agreeing to Arbitration the Parties do not in
156. uccessful backup jobs Contents Launches the ShadowProtect on line help system The help is available only when running ShadowProtect Console in Windows notin the Recovery Environment Product Activation Opens the Activation dialog box where you can activate or deactivate the ShadowProtect installation see Section 4 4 Activating ShadowProtectl 2 Check for Latest Version Queries the StorageCraft Web site for updates to the current ShadowProtect installation If there is an update available a message displays the URL where you can get the update 2010 StorageCraft Technology Corporation Understanding ShadowProtect Console Register Opens a browser to https register storagecraft com register regstart jsp where you can manually request an product activation key see Section 4 2 2 Manual Activation 2A About Displays the ShadowProtect version and copyright information Click System Info to open the Microsoft System Information dialog box which contains detailed information about the computer 2010 StorageCraft Technology Corporation o ShadowProtect User Guide 5 2 Navigation Panel The left side Navigation panel provides quick access to ShadowProtect tasks and tools You can toggle the Navigation panel on or off by selecting View gt Task Panel The Navgation panel is organized into the following categories You can collapse and expand each category as desired Table 10 Shadow Protect task panel o
157. users have selected for backup by ShadowProtect RAID Redundant Array of Independent Disks A collection of disk drives that offers increased performance and fault tolerance There are a number of different RA D levels The three most commonly used are 0 1 and 5 Level 0 striping without parity spreading out blocks of each file across multiple disks Level 1 disk mirroring or duplexing Level 5 block level striping with distributed parity Real Time A level of computer responsiveness that a user perceives as essentially immediate or that enables the computer to keep up with some external process such as backing up Recovery Environment See StorageCraft Recovery Environment Remote Computer Node A computer that is physically located somewhere else on a network but is accessible from a local computer Service A program routine or process that performs a specific system function to support other programs particularly at a low close to the hardware level Scheduled Job A job created in the ShadowProtect interface Scheduled jobs let ShadowProtect backup events to occur automatically Spanned Image Set A Backup Image File that has been divided into multiple smaller files for easier management or storage This lets you save the Backup Image File to removable media such as a CD or DVD StorageCraft Recovery Environment A secondary boot environment or operating system that gives a user the functionality necessary to
158. vedecwanaancvauienasreseuiweacvesaedeinnsnvedsundsecasansivansitadeuumauusanane 10 Chapter 3 How ShadowProtect Works 13 3 1 Create a Backup IMAG Cwisitscscccinicsssiscsatanincesssisesadsesesendsccesaissessvoussacseducsesenaransarnasueacranacs 14 3 2 Restore a Backup UAC Csi eegpeeseeeseee teesgugeEeEgeesegegeE Ee entecsunubonvucensstescoecdaunandatedu 15 3 3 Backup Image File iiicisitsiiicisecstccceasidicisunsdeacsennededenredsecauesdeeaswandubateutedveuetiucianstdvadauesewiacaeee 15 Chapter 4 Installing ShadowProtect 18 4 1 E E E 18 4 2 License and Install OPtlOnSiieissicicisisaseeidciactuccscasudsisedcasecsecsmeccusaceatudviewaseadacnsiteruewnctaascenie 21 4 3 Starting SHAAGOWProtec bviise sss cincsscicicseceaissnsvadsedadsesesendsctevasssanivensstcsndscecamnusarsornataueauneaes 21 4 4 Activating SHAGOWProtet E 22 4 5 Uninstalling SHAdOWPTOteCL cesscscesseeseeesseeseeeeeensnensenseneneenseenseseeeeneeseenenenseenseats 24 Chapter 5 Understanding ShadowProtect Console 25 5 1 Neben EE 25 5 2 NAVIGATION PANG h i invsiiinscstscencwnntcnunitcaiestavscsdunutinnnendasvaccunasiinmutunuruanssthanenuumdedencestivauenisucnaite 28 E SR ET 30 5 4 Management EE 36 5 5 Ee A 37 Chapter 6 Creating Backup Image Files 39 6 1 Backup Image File Storage LOCAtIONS sscsccesseeseeeeeenseeeeeesseeneeneeeeneeseensnenseeneeens 41 602 DSS UIA e 42 aeaeo a E A E E E 44 6 4 Deleting Backup Image Files scsssssssssesseesseeeneeseeeseensn
159. ver See Snapshot Hot Restore The restoration of a backup image while the computer or server remains up and running You cannot perform a hot restore of a system volume Image or Image File See Backup Image File Image Set The combination of a Full image and all additional Incremental images necessary to restore a computer to a given point in time Incremental Image File Backup files containing the sectors that have changed since the last Incremental backup was taken Incremental Images are fast to create and smaller than either Base Image Files or Differential Image Files When restoring a drive or files and folders you must use the Base Image File and the appropriate Incremental Image Files necessary to restore the computer to a specific point in time Lock Volume A software request to gain exclusive access to a particular drive Locking the volume prevents other software programs from changing the file system or opening files during the process of writing the image file Microsoft VolSnap The proprietary Microsoft snapshot technology Microsoft Volume Shadow Copy Service VSS The backup infrastructure for Microsoft Windows XP and Microsoft Windows Server 2003 operating systems as well as a mechanism for creating consistent point in time copies of data The Volume Shadow Copy Service produces consistent snapshots by coordinating with business applications file system services backup applications fast recovery solutions and
160. wProtect Small Business Server 4 0 ShadowProtect Desktop 4 0 ShadowProtect ImageManager 4 0 and ShadowProtect ImageManager Enterprise 4 0 collectively the ShadowProtect Products and individually a ShadowProtect Product This Agreement specifies the terms and conditions of your use of any of the foregoing ShadowProtect Products StorageCraft Technology Corporation StorageCraft is willing to license a ShadowProtect Product to you as the individual company or legal entity that will be using the ShadowProtect Product you or Licensee but only on the condition that you accept all terms of this Agreement This Agreement is a legal and enforceable contract between StorageCraft and you You accept this Agreement and agree to its terms if you open a package containing a ShadowProtect Product break the seal on a ShadowProtect Product click the I Agree button or otherwise indicate assent to the terms of this Agreement by using the ShadowProtect Product e g installing loading retaining or copying the Product If you do not agree to these terms and conditions do not open the packaging break the seal click the I Agree button or otherwise use the ShadowProtect Product You may contact StorageCraft s customer service department for information on both obtaining a refund of any License Fee you paid and instructions on returning the ShadowProtect Product and Documentation If you install or otherwise use the ShadowP

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