Bria iPad Edition User Guide
Contents
1. End Call Keypad Making a Call from another Account If you have more than one account enabled you can change the account to use on a given phone call The current account 1 17 PM e Bria iPad Edition Phone Ready To select a different ME ontacta account tap here Edit All Contacts Favorites 1 17 PM Bria iPad Edition Phone Read y Select Dial out Account jt Contacts gt 2 Myvoipprovider Edi All Contacts Favorites E I amp Zippyvoip mobile 1 440 Frank Ch iPhone 604 555 1122 Tap the account ER c gt Tr you want to use N Bria iPad Edition okila Perera E Phone Ready Jt Contacts The new selection ei EP Voice Mail 10 Bria iPad Edition User Guide 3 4 Handling Incoming Calls When Bria Is in the Foreground This is the account name it appears only if you have more than one account enabled page 5 It tells you which account the call is coming in on Kokila Perera incoming call mobile Tap Decline or Answer sa Decline Answer 11 CounterPath Corporation When Bria Is in the Background Tap Answer A i 4 lt Bria iPad i De Incoming Wolf call irom Kokila Perera a 1440 Or tap Close to Br Account Myvoipprovider o decline the Call Close Answer Dr Kokila Perera On Call The call may start immediately or you may need to tap Answer You can change this behavior see Alert Answer on page2. Account Status The account can be used to make and receive phone calls see page 10 The account can only be used to make phone calls see page 10 Account is enabled but it is not registered To register open the account and tap Register If you do not want to use an account you should disable it rather than unregistering If you leave the account unregistered instead of disabled 1t will automatically register next time you start Bria The primary account This account will be used for calls unless you select a different account when placing a particular call See page 10 CO The account is disabled You can open the account and enable it it will then automatically register Deleting an Account To delete an account go to the Accounts list and swipe across the account The Delete button appears Tap Delete This swipe action is a standard Apple action for revealing the Delete button for any item CounterPath Corporation 3 Using Bria 3 1 Starting and Quitting Bria Start Bria After a few seconds the message Phone Ready appears Bria is ready Bria iPad Edition Phone Ready t Contacts All Qontacts Faroribes Mell Phone Services Error This message appears if you did not enable 3G and you do not 3G calling is not currently enabled o enable this have a Wi Fi connection Use of 3G is optional to turn it on go to Settings gt User Preferences 3G can be used only on de
3. Bria iPad Edition User Guide CounterPath Corporation CounterPath Corporation Suite 300 One Bentall Centre 505 Burrard Street Box 95 Vancouver BC V7X 1M3 Tel 604 320 3344 sales counterpath com www counterpath com June 2011 CounterPath Corporation All rights reserved This document contains information proprietary to CounterPath Corporation and shall not be used for engineering design procurement or manufacture in whole or in part without the consent of CounterPath Corporation The content of this publication 1s intended to demonstrate typical uses and capabilities of the Bria iPad Edition application from CounterPath Corporation CounterPath makes no warranty regarding the content of this document including but not limited to implied warranties of fitness for any particular purpose In no case will CounterPath or persons involved in the production of this documented material be liable for any incidental indirect or otherwise consequential damage or loss that may result after the use of this publication oo CounterPath and the 4N logo are trademarks of CounterPath Corporation This manual corresponds to Bria iPad Edition version 1 0 iPhone iPad iPod touch and Tunes are registered trademarks of Apple Inc The Bluetooth word mark figure mark and combination mark are all trademarks that are owned by the Bluetooth SIG Rev 1 Contents About BATE GG di l CO lle 3 Device Kogu AAA E E EE r 3 Gelime Re
4. 13 Accessing Voicemail If your VoIP service provider provides a voicemail service then incoming calls go to voicemail if e Bria is not running e You already have two calls established The notification icon on the iPad home screen The number is a combined count of voicemails and missed calls The voicemail indicator at the bottom of the Bria Navigation panel Tap the voicemail icon EA Voice Mail 1 17 PM The Voice Mail screen _ appears an Bria iPad Edition Phone Ready Voice Mail AN Contacts Voice Mail Messages Zippyvoip Now Messages MiA MEERI S B I The Call button is disabled on this VANCOUVER BRI 3 sto account because you have not set it BEE up for voicemail See page 26 d Kokila Perera ea a De ne Yaslarday d Kokila Perera ea Abd l l l Voice Mail Messages Myvoipprovider i i New Messages 1 Tap to call voicemail Saved Messages 4 This account has been set up for Call Voice Mail voicemail 24 4 Settings Tap the Settings icon at the top of the screen 1 17 PM Bria iPad Edition Settings See page 26 Accounts See page 29 il Preferences See page 31 Advanced Settings gt See page 35 Premium Features gt Help gt About gt 25 CounterPath Corporation 4 1 Account Settings All the fields on this screen must be supplied by your VoIP service provider To change these fields on an exis
5. 29 SS rr e End Call E Keypad 12 Bria iPad Edition User Guide 3 5 Handling One Established Call Call in Foreground Enable or disable Mute or unmute the speakerphone for Record the active call active call the active call page 14 To access the Navigation panel or Toolbar tap here The call is minimized see below 6045553000 00 07 On Call E AN EE End Call Keypad Tap to show a keypad in order to enter numbers for example when choosing menu items such as enter 1 for customer support G amp add call transfer Hold or release hold Place a second Perform an unattended transfer on the active call phone call or start an this call page 18 attended transfer Call in Background Minimized 1 17 PM End Call Hale Kokila Perera On Call f Phone Ready Frank Chan You can still work with the call in this mode Contacts Edit All Contacta Favorites Frank Chan 276 5 mobile Tap here to return the call to the foreground Frank Chan A Bria iPad Edition Z H 13 CounterPath Corporation 3 6 Recording Calls Tap Record Kokila Perera On Gall Recording indicator AA ma ea End Call Keypad Kokila Perera On Call You can pause recording by stopping recording ER and then starting again Both recording sessions are saved in one file Recording also stops automatically when you end the call Listen to the recording on the Histo
6. repeated zero times 12 122 1222 and so on The Modification The modification can add or remove characters and can be made up of digits wildcards or symbols 40 Bria iPad Edition User Guide Advanced Dial Plan Subsequence Substitution The match pattern can include a sequence of numbers to match and another sequence to substitute for the match This feature is useful if you want to convert a sequence within the input not just add or remove a prefix The syntax is lt input sequence substitute sequence gt For example lt 604 250 gt means change the sequence 604 to 250 The sequence substitution element can be combined with any other elements in the match pattern For example x lt 604 250 gt x would change match 6045551212 and 16135556040 and in both cases change the 604 to 2507 41 42 C Glossary Cellular data call DTMF Home button ICE IP address IVR Media Signaling SIP SIP account STUN WiFi call 3G call A Bria call that uses the cellular data newtork rather than the WiFi network If you start or receive a call with an iPad when you are not in a WiFi zone the call will be a cellular network call Not all supported devices support 3G see page 3 Dual tone multi frequency DTMF is the system that is used in interactive voice response menu systems such as the menu system for accessing voicemail messages The DTMF system allows the user to interact with
7. see iba Quick Help 1 17 PM Settings Cancel Then tap Save m Close Settings Accounts Nnabler gt Smt ee Myvoipprovider Disab Sa _ a e Accounts T The account list appears i Preferences with the new account Advanced Settings gt gt When you have successfully registered tap the dialpad icon and try placing a call Having Trouble Registering or Placing a Call If you cannot register or if you can register but cannot place a call go to the FAQ at support counterpath com default asp W367 support counterpath com gt Mobile Products FAQs gt Bria for Apple M Mobile Devices Bria iPad Edition User Guide Setting up Multiple Accounts You can set up more than one account if you have service from more than one VoIP service provider Tap the Settings icon at the top of the screen 1 17 PM Bria iPad Edition Close Settings Accounts Accounts 2 Myvoipprovider ies sd IT Preferences gt y Advanced Settings Premium Features Ej Help Settings New SIP Account 15 About Account Status Not Registered Account Name Set up the account in the usual way User Details Display as Tap Save Close Settings New SIP Account Settings Accounts The Accounts screen reappears lil Preferences i Zippyvoip Both accounts are enabled and registered gt Advanced Settings Premium Features gt
8. FF default The domain name is not included in the display Forward Calls ON to send all incoming calls to a specific number So long as Bria is enabled and registered and Keep Awake above is ON incoming calls will be forwarded to this phone number The number to forward calls to when Forward Calls is ON 30 Bria iPad Edition User Guide 4 3 Advanced Settings Settings Advanced Accounts Network Traversal Strategy Preferences Current Strategy Server Managed Advanced Settings VPN Support T Premium Features Les VPN H Active GEA Help gt Media Options O About Volce Activity Detection OFF Moise Reduction Tx ON Noise Reduction Ax f r Quality Of Servico OFF Audio Codecs Selection WiFi Audio Codecs TLS Cert Management Verity TLS Cert SIP Miscellaneous T Support RFori Support PRACK Application Lagging r Verbose Logging Send Log Gall Statestics al gt Apply Changes or appbcalion reslarl needed for changes lo lake ee If you make changes to the fields identified by a Y you must tap the Apply Changes button at the bottom of the screen or restart Bria AR ME Network Traversal Strategy Tap to display the choices see below Use VPN If Active If you are using Bria with a VPN connection to your network set this field to ON to force Bria to select the VPN network interface If you are not using a VPN set to OFF Only set this f
9. a problem with Bria customer support may ask you to turn on diagnostics to capture information 1 Go to Settings gt Advanced Settings If Verbose Logging is OFF turn it to ON and click Apply Changes 2 Reproduce the problem When done go to Settings gt Advanced Settings again Tap Application Logging v ri Verbose Logging on E Send Log Call Statistics gt 1 17 PRA Pan Tap Yes 2 Follow up de team will he required 47 Gas me The e mail opens in the e Tap OK pl mail service that you have nissan configured on your iPad CounterPath 1 17 EM Bria iPad Edition v1 0 0 Log E To supportgcounterpaihpom A new e mail opens Enter a description of the problem See below for details Then tap Send ColBce Subject Bria iPad Edition v1 0 0 Log The log has been sent Ref BS5BE1758 37 CounterPath Corporation The description of the problem could include the following e What you were doing when the problem occurred e Your Apple device and model e Any recent changes you have made to your setup of Bria e Whether you are in your home Wi Fi zone your normal Wi Fi zone or a different Wi Fi zone e Whether you normally have 3G enabled on your device and in Bria When done turn off Verbose Logging Click Apply Changes More Information You can view Frequently Asked Questions at https support counterpath com default asp W367 You can visit the Bria iPho
10. ady OEI E e OE A piaspuacatertmerpteupnasaaces 3 Ome Bra Edd EA onen EE 4 DESTA TB A II NU PI e 00 E E 7 Starting and Quitting DU sio illo 7 Use The bra Ta ice nee ar ip iarta 8 SEAS MAA o Un O io A 9 Handle Incomine Calls anne ne ea 11 Handling One TES ta as ie OS al cesen tenor role eoliano int cimon 13 GA AA PPP A 14 Piensa second BEA C Alert ee rs ee 15 Fann Linnie TWSE SD ER ee ee seite 17 Unalterded Bund TAINS ee ae 18 AUDI MEANS Tet ANUN A E E E 20 Comercnco Callas neon a boo ita 21 A PP POE o cue sacasealsacecteresdessaesacaeteesy 22 NCCESSMO VY ONC Ti een este en heieeing 24 SCHI ee ee E N 23 PRC COWIE S ee Be 26 Uor P ie OEP PR o E oO 29 Advanced UNOS eere O E 31 AS A er ro o IA 35 SA ee O SO O EE AE 37 ADAN AAA e EI er 39 El AA A a E OE PO ersehen 43 CounterPath Corporation 1 About Bria Pad Edition Bria iPad Edition is a SIP based phone for the Apple 1Pad mobile digital device With Bria iPad Edition Bria you can use the Wi Fi and cellular data connections on your iPad to make and receive calls Standard Telephone Features Bria Pad Edition has all the standard telephone features including e Call display and Voicemail Indicator e Speakerphone Mute and Hold e Call history list of received missed and dialed calls e Call transfer e Three way audio conference e Audio codecs G 711 G 722 GSM and iLBC with an option to purchase codec G 729 e Ringtones and contact avatar
11. ch positions ZZ ZZ End Call 15 CounterPath Corporation From the Contact List or History List na ee End Call Place the current call on hold if desired a G Or tap here to go back to the add call transfer first call Then tap Add Call 7 u p Zo Bria iPad Edition End Call Hold Kokila Perera On Call T Phone Ready Emily Wilding Contacts Emily Wilding Edit All Contacta Faworibea nabile 604 555 1000 Display the Contact list or History List Frank Chan Bria iPad Edition Kokila Perera On Call T Colin Gale Search for the person and Kokila Perera een ver tap the phone number nd Ca Emily Wilding Phone Ready Emily Wilding Contacts Emily Wilding Edi All Contacta Favorites mobile 604 555 1000 Frank Chan 5 Colin Gale Kokila Perera Emily Wilding Call 6045551000 Transfer to 6045551000 Tap Call When the call connects the first call is put on hold and moves to the back You are now speaking to the second person To switch to the other call tap that Emily Wilding call popup the popups switch On Call positions a Media Active 671 10 6000 A End Call 16 Bria iPad Edition User Guide 3 8 Handling Two Established Calls Two Established Calls in Foreground The call in the back is always on hold Ihe call in the front may be on hold or active To switch to the other call tap that call popup the popups Mute and s
12. e number to D transfer to Frank Chan Colin Gale Kokila Perera Emily Wilding Tap Xfer VANCOUVER BRITISH COLUMBIA 00 35 Ringing The transfer starts If you tap End Call the call ends on your side but the transfer attempt continues VANCOUVER BRITISH COLUME Success If the other person answers the transfer succeeds and the call ends 18 Bria iPad Edition User Guide By Selecting a Contact or History Item Optionally put iia 1 17 PM the call on hold Be e record Tap VANCOUVER BRITISH COLUMBIA On Call The call is minimized 1 17 FM oY E Bria iPad Edition H End Call Hold VANCOUVER BRITISH COLUMBIA On Call 5 00 14 Phone Ready Kokila Perera Edit oie Contacts Kokila Perera Edit All Contacta Faroribes ED ponte 1 440 Frank Chan iPhone 604 555 1122 A Kokila Perera mil T Po eu If necessary tap Contacts 1 17 PM ak Search for and tap the contact Emily Wilding m Bria iPad Edition Hi oot then tap the phone number End Call Hald VANCOUVER BRITISH COLUMBIA On Call 5 00 18 Phone Ready Kokila Perera Edit Contacts Kokila Perera Edit All Conecta Faroribes Frank Chan B mobile 1 440 iPhone 604 555 1122 Colin Gale Kokila Perera Emily Wilding H Transfer to 1440 Tap Transfer VANCOUVER BRITISH COLUMBIA Ringing The transfer starts If you tap End Call the call ends on your side but the transfer att
13. e outgoing INVITE message will have an RPort parameter inside the Via header which indicates that Bria supports RFC 3581 If the server also support RFC 3581 the server should respond with the RPort parameter set to the incoming public IP port and the received parameter set to the public IP address This 1s the default behavior in previous Bria versions e Off Bria does not have the RPort parameter in the Via header If your calls drop within 30 seconds to 2 minutes after the call is successfully established try different combinations of RPort and PRACK off on on on on off If none of these combinations solve the problem turn both the settings off again default Support PRACK e On Bria advertises that it supports 100rel and allows PRACK as defined in RFC 3262 The outgoing INVITE message will have 100rel in the Supported header and PRACK in the Allow header This is the default behavior in previous Bria versions e Off Bria will not advertise these features there will be no 100rel in the Supported header If your calls drop within 30 seconds to 2 minutes after the call is successfully established try different combinations of RPort and PRACK off on on on on off If none of these combinations solve the problem turn both the settings off again default Verbose Logging Leave this setting OFF unless customer support instructs you to turn it ON in order to troubleshoot a problem you are having on yo
14. econds i g 6045550007 DAS PM Keen gt came In on f lea O a VANCOUVER BRI EN ele Incoming call ee VANCOUVER BRI 3 Sa e Missed call TEA Kokila Perera 3 main G04 555 3000 See page 9 g Croate How Contact See next page e oR VANCOUVER BRI 3 Yesterday 3 38 FM Outgoing call Colin Gale 2 se PM Kokila Perera He Recorded call eta Add lo Existing Contact Clearing the History 1 17 PM Bria iPad Edition Phone Ready JS Contacts Gui 2 Incoming calls Yesterday 3 30 PM cancelled Yasserday 3 29 PM 2 seconds Tesierday 3 09 PM 15 seconds Account Miro perrred r Yesterday 3 30 Phi OUVER BRI 5 ur cn If desired tap to filter the calls to delete For example to clear only incoming calls tap In 1 17 PM Bria iPad Edition Yoslerday Emily Wilding 4 3 09 PM Then tap Clear Phone Ready Lt Contacts tT History Kokila Perera amp Emily Wilding per El H Y a i amp Emily Wilding aan ae Incoming calls pr A Yesterday 3 30 FM cancelled VANCOUVER BRITI Sas mo yesterday 3 29 PM 2 seconds Yesterday 3 09 PM 15 seconds VANCOUVER BRI 5 73 pr Account Myesiorevidar Kokila Perera 3 malin 604 555 3000 amp Emily Wilding 4 pe Tesierday Create New Contact Emily Wilding 2 59 PM lating Contact Emily Wilding Clear All Entries ag Clear Incomi
15. ecs higher in the list are given a higher priority in the offer when negotiating codecs with the other party Therefore moving a codec higher should improve its chances of being chosen G 722 is a wideband codec All other codecs are narrowband When a wideband codec is used data usage will be higher and audio quality will generally be better When a narrowband codec is used data usage may be lower but audio quality may be affected Data usage for the narrowband codecs from high to low usage is G 71la G 711u GSM iLBC G729 34 Bria iPad Edition User Guide 4 4 Premium Features App Store Settings Accounts 7 Purchase Premium Features il gt lil Preferences No ilems available for purchase Advanced Settings 4 Sync Premium Features Premium Features you hawe alrancy purchased a prom ue lemurs and it cons nol show as installed use the bution above to syne with the App Stone ch Help About gt G 729 Audio Codec G 729 is a narrowband codec that is intended for low bandwidth use It is particularly recommended if you will be making calls over 3G because it provides better audio quality on your cellular data connection To purchase this codec tap the item On the Product Detail screen tap the price button to connect to the Tunes store A confirmation prompt appears Tap Cancel or Buy 35 36 A Troubleshooting Using Bria Diagnostics If you have
16. emove Prefix ici ay FR Tap to save Close Settings SIP Account Dial Plans Add Prefix Accounts pe Local lil Preferences E Wish do achilremore number prefix Press lo add a new Dial Plan rule See ihe Quick Help lor details Advanced Settings Premium Features gt Help gt About gt The dial plan is added to the list 39 CounterPath Corporation Designing the Dial Plan A dial plan has two parts e A pattern that the phone number the input must match e The modification to make if the input matches that pattern removing a prefix adding a prefix or removing one prefix and adding another one Subsequence substitution is also supported Example 1 Match number 1613x Remove Prefix 1613 Add Prefix 9 If the input starts with 1613 then remove the 1613 then add 9 and dial the number So 16135550012 is dialed as 95550012 Example 2 Match number 2 9 xxxxxxxxx Add Prefix 1 If the input is a 10 digit number starting with a number other than 1 then add 1 and dial the number So 6045550012 is dialed as 16045550012 The Pattern The pattern can be made up of any combination of the following me e A collection that can include range For example 6 9 means 6 7 8 9 Or 136 9 means 136789 I vo EE Repeat the last element 0 or more times For example with the pattern 12 the following input will match 1 The 2 1s
17. empt continues If the other person answers the transfer succeeds and the call ends CounterPath Corporation 3 10 Attended Transfer You can speak to the second person first then transfer the first person to them Establish two calls page 15 Emily Wilding On Call g Media Active G711u 8000 Ss End Call Tap Transfer Rokila Perera A TG hold merge transfer The live call is transfered to VANCOUVER BRITISH COLUMBIA 00 05 the on hold call Success A End Call 20 Bria iPad Edition User Guide 3 11 Conference Gall When you have two Bria calls established you can merge the calls into a three way conference call Establish two calls page 15 Tap Merge The two calls are merged into a conference Emily Wilding al On Call G merge Iraneter a di amp Wi ar a ae mute speaker Conference 00 13 On Call Remote Hold Media Active GF A Hold In this example you are live with one person the other person has put the call on hold Clicking End Call ends the conference and hangs up both calls If desired you can split the conference back into two calls 21 CounterPath Corporation 3 12 Call History Tap the History icon at the bottom of the screen 1 17 PM Bria iPad Edition Phone Ready Jit Contacts Tap to filter as desired CT History Kokila Perera Clear A ee Incoming calls 5 y esterday 2 20 Pi s
18. iFi connection try setting this interval to a lower number such as 20 UDP Keep Alive Cell Same as above except the interval applies to registrations made over the cellular network Interval 28 Bria iPad Edition User Guide 4 2 User Preferences Settings Accounts Preferences Advanced Settings Premium Features Help About Allow 3G Calls Run in Background Play Ringtone Alert Answer Preferences General Allow 36 Calls Run In Background Incoming Call Play Ringtone Alert Answer Alert Missed Contact Image Ringtone Manmba Active Call Background Custom Image Custom Colors Phone Number Single Touch To Call Show URI Domain Select Your Golors Client side Call Forwarding Forward Calls To Number Set Guick Help dor detalla ON When a Wi Fi connection is not available Bria will attempt to place calls using the cellular data channel Data charges with your mobile carrier will apply If you turn this setting on we recommend you purchase the G 729 codec page 35 because it provides better audio quality on 3G calls OFF When a Wi Fi connection is not available you will not be able to place or receive calls ON If using UDP for transport page 28 OFF If using TCP or TLS for transport This setting lets you receive calls when Bria 1s running in background and your transport is UDP Turning this setting on decreases battery life But
19. ield to ON if you using a VPN connection otherwise the wrong network interface may be selected resulting in registration problems Voice Activity Detection e ON default audio is not transmitted when no one is speaking Turning this feature on may reduce bandwidth usage e OFF audio is transmitted when no one is speaking Noise Reduction Tx Noise Reduction When ON Bria attempts to reduce background noise on audio you are transmitting sending to the other person Typically ON when you are not using a headset typically OFF when you are using a headset Noise Reduction Rx Noise Reduction When ON Bria attempts to reduce background noise on audio you are receiving from the other person Quality of Service If desired ask your VoIP service provider if QoS is supported QoS Quality of Service can allow your phone calls to be given a higher priority on the network 31 CounterPath Corporation A Audio Codecs Selection Tap to display more information about these two fields See page 34 Verify TLS Cert Applies only if you use TLS as the transport ON default Bria attempts to verify the certificate sent by the SIP server to see if it is trusted For the certificate to be trusted a corresponding CA certificate provided by your VoIP provider must be installed on your device using the iPad Configuration Utility for example OFF Bria accepts the certificate without attempting to verify it Support RPort e On th
20. if it is turned off you will not be able to receive calls if you are using UDP If you are using TCP or TLS there is no need to turn this setting on ON to hear the ringtone Controls the behavior of the incoming call prompt when Bria is in the background ON If you click View the call is immediately answered The Incoming Call screen does not appear OFF If you click View the Incoming Call screen appears You can then choose either Answer or Decline 29 CounterPath Corporation AA EEE Alert Missed Controls the behavior of the missed call prompt when you receive a call when Bria is in the background e ON A Missed Call alert appears on the native iPad screen e OFF No alert appears Contact Image ON to display the contact image while receiving or making calls Ringtone Set to the desired ringtone Custom Image The image that appears when you are on a call Custom Colors You can change the color of various parts of the screen This setting includes a Reset button so you can easily return to the defaults Single Touch to Call ON When making a call from Contacts or History the call will be placed as soon as you tap a phone number OFF When you tap the phone number a prompt appears When you tap that prompt the call will be placed Show URI Domain ON The phone number displayed for an incoming outgoing or established call will include the domain name for example 1234 my VoipProvider com O
21. l User Details becomes disabled when About d A you are adding an Username 1331 account It will be re enabled after you have Password wees saved the new accou nt Domain internal chen reel hi MD Bria iPad Edition User Guide 3 3 Placing a Call Using the Dialpad Tap the Dialpad icon 1 17 PM ar Bria Pad Edition Phone Ready te Contacts Edit All Contacts Favorites Phone Ready Contacts Edi Al Gontaeis Favorites Enter the phone number From the iPad Contact List Bria iPad Edition Phone Ready ft Contacts Edit All Contacts Faroribes Frank Chan Colin Gale Kokila Perera Search for the l Emily Wilding contact and tap it Tap the desired phone number A prompt appears for you to confirm the call Or the call starts immediately To select the desired behavior see Single Touch to Call on page 30 Kokila Perera Bria iPad Edition tl 6045550999 1 4 J ao va Kokila Perera IPhone 604 555 1122 x Clear the entire entry Backspace If phone numbers from your contact list need to be modified for example to remove extra characters such as you can set up a dial plan See page 39 CounterPath Corporation The network quality issues Message This message appears 1f there is network congestion or a poor quality Wi Fi signal Try moving closer to your Wi Fi access point Kokila Perera On Gall
22. ll be encrypted if the other person also uses TLS You may also need to install a certificate on your iPad speak to your VoIP service provider If the transport is set to TLS you can encrypt a phone call at the media audio level Never Audio is not encrypted If Possible On a given call audio will be encrypted if the other person supports and is also using audio encryption If not audio will not be encrypted Always Audio will always be encrypted The call will fail if the other person cannot accept encrypted calls Typically ON in order to receive calls If OFF you will not be able to receive calls using Bria To change the value first set Enabled to OFF Applies only if Global IP is ON e ON Bria will register using a single register request e OFF default Bria will register using an unregister and a register Only choose ON if advised by your VoIP service provider The timer interval between Bria s attempts to register in order to refresh the account registration This value is placed in the Expires header field of the SIP REGISTER message Change this value only if advised to do so by your VoIP service provider A keep alive message is a mechanism for maintaining a pinhole through your firewall so that the account registration is maintained The interval specifies how often the message is sent in seconds If you are experiencing problems for example accounts become unregistered when using a W
23. ne Edition forum at forums counterpath com gt Bria iPhone Edition 38 B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call the input in order to ensure the call is placed successfully For example you could create dial plan to change any number that starts with 1613 to just 613 Setting up Dial Plans You can create as many dial plans for an account as you need A dial plan belongs only to one account Bria goes through the dial plans in the order in which they appear on the screen You can drag dialplans to change their order Go to Settings gt Accounts gt tap the account Scroll down Dial Plan Number Prelizos Account Advanced gt To modify Aocouni Settings please unregisi s first For details sant Ihe Quick Help Tap Close Settings SIP Account Dial Plans Accounts 1 it Preferences gt Mah do addiremove number prefix Press to add a new Dial Plan rula Seo the Quick Help lor detalla y Advanced Settings Premium Features gt il 1 17 PM Help Close Settings SIP Account Dial Plans About Accounts Tap zu Wish lo addremora number predix lil Preferences Press lo add a new Dial Plan rule See the Quick Help lor details y Advanced Settings gt Premium Features gt Help gt About gt Cancel New Dial Plan Dene Complete the fields as required see below R
24. ng Entries Tap an option 22 Bria iPad Edition User Guide Creating a Contact from History You can create a contact from a history item 1 17 PM Bria Pad Edition Phone Ready Jt Contacts Te History VANCOUVER BRITISH COLUMBIA All Oui Lissod Clear Incoming call Today Today 12 59 PM 1 minuto 6 Seconds Gi DUANGOUVER Ss yes ee Account Myrolppmvider ja A Tad amp Kokila Perera 2 ian Pa main 604 555 0007 Y rsierday Emily Wilding EEE Pid Crale New Contact Add to Existing Contest Tap Create New Contact or Add to Existing Contact Bria iPad Edition Phone Ready Cancel New Contact el any A N Contacts If you tap Create the New Contact screen VANCOUVER History photo appears with the number already entered a Complete the other fields ni All Calls COLUMBIA 7 VANCOUVER BRITIS on amp Kokila Perera 2 a z l ander main 604 555 0007 Emily Wilding ESE PM mabik home page add new address add field 1 17 PM Bria Pad Edition Or if you tap Add the contact list appears Phone Ready All Contacts Tap the contact where you want to add Mt Contacts this number The contact is immediately tT History Frank Chan updated A Colin Gale TASA CA Kokila Perera E x Tex amp Kokila Perera 2 a Emily Wilding amp Emily Wilding ey 23 CounterPath Corporation 3
25. nnected over 3G 33 CounterPath Corporation Audio Codecs Selection 1 17 PM 1 17 PM Settings Advanced Cell Audio Codecs Advanced WiFi Audio Codecs Accounts Cell Audio Codecs WiFi Audio Codecs Preferences aroda m G722 HD OFF Advanced Settings ariiu ON G711u on Premium Features a ON G711a ON 2 Help j LBC on isla About gt c GSM on Zubsect io remote peer s suppor Calls will iail H noi possible o negollabe A COMIN COdec Recommended codec for 36 available as a Premium Feature Bubsect lo remole p rs suppor Calls will tail E nol possible lo negoliato 4 common codec Aviable as a Premium Feature Cell Audio Codecs WiFi Audio Codecs These two screens list the audio codecs that can be used during a WiFi call or cellular data call Codecs are programs in Bria involved in transmitting audio each codec has different characteristics and therefore each works better in some situations than in others Novice and Non technical Users We recommend you enable all codecs and let Bria select the best codec to use in a given situation Technically Savvy Users You may choose to enable one some or all codecs If only one codec 1s enabled all calls will be made with that codec If more than one is enabled Bria negotiates the codec to use from among the enabled codecs with the other person You can prioritize codecs by dragging them up or down in the list Cod
26. ovide that address to Bria enter the domain name or the IP address obtained from your provider May not be required But if it is required it will be provided by your VoIP service provider The method used for DTMF sent when you press a number key when dealing with an auto attendant such as press 1 for customer service Send DTMF using Enter the value specified by your VoIP service provider Global IP e ON Bria will publish its public IP address at the signaling level The public address may not work with some NATs or firewalls e OFF Bria will publish its private IPs at the signaling level Typically you turn this field off only 1f instructed to do so by your system administrator Global IP 3G This setting has the same function as Global IP but applies only when you are connected over 3G If you set this setting to ON you must also set Global IP to ON Use Tel URI Change this value only if advised to do so by your VoIP service provider e ON Prefix SIP URIs with tel e OFF default Prefix SIP URIs with sip 27 CounterPath Corporation RRA SIP Transport Encrypt Audio Incoming Calls Single Register Refresh Interval UDP Keep Alive WiFi Interval Tap to display the choices Contact your VoIP service provider to identify the types of transport that are supported e UDP and TCP do not support signal encryption e TLS does support signal encryption If TLS is selected a given call wi
27. peaker apply to both calls Record applies switch positions only to the call that is in the front the active call Or to access the Navigation panel or Toolbar tap here The calls are minimized Emily Wilding On Call e EndCall These controls apply to he call that is in the front Gm A hold merge raneter Two Established Calls in Background Minimized You can access the Navigation panel modules or the Settings module without putting your call on hold In this example one call is live 1 17 PM a Bria iPad Edition cc E y End Call Unhald Kokila Perera Media None 01 32 End Call Hold VANCOUVER BRITISH COLUMBIA On Call 00 18 Phone Ready Frank Chan Edit You can still work with the calls in this mode Fr Contacts Frank Chan mobile 276 5 Tap either call to return both calls to the foreground Frank Chan Colin Gale 17 CounterPath Corporation 3 9 Unattended Blind Transfer You can transfer the current Bria call to a second person without first talking to that second person Using the Dialpad End Pall Optionally put the call on hold GE G desa base chung To cancel the transfer tap Tap Transfer The call is minimized anywhere outside the dialpad 1 17 PM ds Bria iPad Edition The dialpad automatically End Call Hold VANCOUVER BRITISH oem appears Phone Ready Me Contacts Edi All Comtac a Faroribes Type th
28. raversal or far end NAT traversal technology such as a session border controller SBC media proxy or RTP relay e User Specified Set the settings as desired This profile lets you specify a different STUN server A AAA Use STUN e ON Bria will use a STUN server to discover your public IP address e OFF Bria does not discover your public IP address Therefore only the private IP address will be used Typically Global IP should be set to OFF STUN Server Used only if STUN is ON The default is counterpath com If you select the User Specified profile you can specify a different STUN server ICE ICE is involved only in media routing 1t 1s not involved in SIP signaling e ON Bria will use ICE to discover addresses for media packets ICE provides a good guarantee of two way audio However to use ICE successfully both endpoints in a call must use ICE and specifically must use draft 19 of the ICE standard OFF Try turning ICE off if you are not using iPad behind a firewall or NAT DNS SRV ON Bria will use DNS SRV to discover the network addresses for your VoIP service provider s VoIP related services such as a STUN server 1f any OFF Bria will not use DNS SRV for discovery Only turn this setting off if your system administrator advises you to do so STUN 3G This setting has the same function as STUN but applies only when you are connected over 3G ICE 3G This setting has the same function as ICE but applies only when you are co
29. ry screen Indicates this call was recorded il 1 17 PM any Bria iPad Edition Phone Ready Info Mi Contacts m _ 1 17 FM D History Kokila 2 Bria iPad Edition All Out Incoming call Sane Today 12 16 PM 23 seco ALA Contacts Kokila Perera 2 18 Phi Phone Ready Into Call Recording a 4 E um d Fan History Listen Size 106 kb Qui 6143 y iz Duration 00 13 amp Emily Wilding a Ad Kokila Perera amp Emily Wilding Tap You can also manage the recording in iTunes Select your device click the Apps tab at the top of the screen scroll down to file sharing then click the Bria icon in the Apps panel The recordings appear in the Bria Documents panel 14 Bria iPad Edition User Guide 3 Placing a Second Bria Call Using the Dialpad e End Call Place the current call on hold if desired G G hold add call Aransler Or tap here to go back to the irst call Then tap Add Call 1 17 PM any Bria iPad Edition End Call Hold VANCOUVER BRITISH C Phone Ready Contacts Dial the number of the second person and tap Call All Contacta Farworibea ED Frank Chan Colin Gale Kokila Perera Emily Wilding 5 6 When the call connects the first call is Kokila Perera put on hold and moves to the back You connecting one o are now speaking to the second person SS To switch to the other call tap that call popup the popups swit
30. s e Support for DTMF the ability to enter numbers to use with an auto attendant Advanced Features e NAT traversal STUN and ICE e Secure call signaling TLS e Audio encryption SRTP e Quality of Service QoS e DNS SRV record lookups e Call quality statistics e Application diagnostics logging and log files uploading Accessories The following accessories are supported e Headset with microphone including Bluetooth Bria iPad Edition uses the ear piece and microphone on the headset e Headphones no microphone Bria iPad Edition uses the ear piece on the headphone and the built in microphone on the device CounterPath Corporation 2 Configuring 2 1 Device Requirements Operating System Your device must run on 10S 4 0 or higher To check your operating system on the device Home screen tap Settings gt General gt About and look for the Version Supported Devices iPad 1 and iPad 2 2 2 Getting Ready 1 Once you have installed Bria iPad Edition make sure you have set up Wi Fi and cellular data correctly on your device e Set up Wi Fi from the main iPad screen tap Settings gt Wi Fi Turn on the Wi Fi field The Choose a Network panel will be populated with access points Tap to choose an access point and wait for the item to show a checkmark indicating that you are connected e Setup cellular data if applicable from the main Pad screen tap Settings gt Cellular data and
31. the menu by pressing keys on a dialpad or keyboard The button at the bottom of the iPad Interactive Connectivity Establishment A method for traversing a firewall A unique number that identifies a device Devices on a network use the IP address to communicate with each other Interactive Voice Response IVRs use DTMF The audio portion of a call Compare to Signaling The information in a call that deals with establishing and controlling the connection and managing the network The non signaling portion of the call is the Media Session Initiation Protocol The signaling protocol followed by Bria for handling phone calls An account that provides the user the ability to make VoIP phone calls The account encapsulates the rules and functions the user can access Simple Traversal of UDP through a firewall or NAT A Bria call made over the WiFi internet To make a WiFi call you must be in a WiFi zone A Bria call made over the cellular network Same as a cellular data call 43 CounterPath Corporation 44
32. ting account you must first unregister the account Settings Carte Now SIP Account Wolce Mail VM Number Cial Plan Mumbar Preises gt Account Advanced To miiy Accor Samira peata uwegeie brut For dotada ee Foo Chas Heg Account Name Change the name as desired For example business account Domain Provided by your VoIP service provider VM Number The number to dial to connect to voicemail and check messages Provided by your VoIP service provider If there 1s a number in this field tapping the VM icon on the phone will connect to voicemail page 24 Dial Plan Optional See page 39 26 Bria iPad Edition User Guide Account Advanced To change these fields on an existing account you must first unregister the account 1 17 PM Settings SIP Accourt Account Advanced Accounts Account Additional lil Preferences gt Out Proxy Advanced Settings gt Arye Premium Features gt DTMF Type Help Send DTMF using RFC 2833 gt 2 About gt Network Traverzal Global IP ON Call Dialing Use Tel Uri POrr Transport and Security SIP Transport UDP gt Encrypt Audio Never gt SIP Registration Incoming Calls ON Single Register OFF Refresh Interval 900 UDP Keep Alive WIFI Interval 30 Ta modly Account Seitings please unregisier first For deialls see ihe Quick Help RA Out Proxy If your VoIP service provider has an outbound proxy and requires that you pr
33. turn on the Cellular Data field 2 Obtain the following information from your VoIP service provider e Your username password and domain e Your auth name authorization name if used by your service provider e Your voicemail number if your service provider provides this service 3 Tap the Bria icon on the iPad N CounterPath Corporation 2 3 Configuring Bria iPad Edition Tap Close Settings Accounts Accounts T l Preferences y Advanced Settings gt Premium Features gt Help gt About gt In order to place a call you must have a SIP account configured and enabled Press 4 10 create a new account For detalla please see Me Quick Help Settings Cancel Select VolP Provider E Generic SIP Account Pre defined VolP Providers Select your VolP service provider if it is on the list Otherwise select Generic SIP Account Tfal Annatel ses ensyCALLpl Settings Cancel New SIP Account ave Account Status Not Registered Account Name Mirweolpprovwider User Details Display as Joseph Santos Complete the User Details section and Voice BRE Se Mail section optional with the information Password e provided by your service provider AAA Enabled OFF Tap Enable The ts YM Number account is registered Dial Plan Number Prefixes gt Account Advanced gt To modify Account Settings please unregisier frei For deialla
34. ur device See page 37 Send Log Press the button to upload the current log to your provider See page 37 Call Statistics To show detailed information about the current last call For example the number of packets lost 32 Bria iPad Edition User Guide Network Traversal Strategy 1 17 PM Settings Advanced Network Traversal Accounts Network Traversal Strategy lil Preferences Default Configuration Advanced Settings Application Managed Premium Features gt Server Managed wf a i help User Specified About y Use STUN OFF STUN Server IGE OFF DNS SF ONL See the Quack Help lor details Select a profile e Default Configuration STUN ON ICE OFF DNS SRV ON Bria will use the STUN server at stun counterpath com to discover the public address of your device It will present that public address for SIP signaling and when negotiating media routing e Application Managed STUN ON ICE ON DNS SRV ON Bria will use the STUN server at stun counterpath com to discover the public address of your device It will present your public address for SIP signaling and both your public and private addresses when negotiating media routing e Server Managed STUN OFF ICE OFF DNS SRV ON Bria will present your device s private address for SIP signaling and when negotiating media routing Choose this option if your VoIP service provider advises you that it has implemented a network hosted NAT t
35. vices that support 3G If your device does not support 3G this message will never appear Quitting Double tap the Home button on the iPad The list of active applications appears Long tap the Bria icon until the red icon appears Tap the red icon to close the application CounterPath Corporation 3 2 Using the Bria Interface The Main Screen u 1 17 PM fa Bria iPad Edition 4 The toolbar see below Phone Ready Voice Mail Navigation panel MR Contacts Content panel LO History ll 5 u Voice Mail Voice Mail Messages Myvoipprovider Tap an item the module opens on the right ar Now Messages Voice Mail Messages Zippyvoip Mew Messages Saved Messages Tap to go to the Settings screen The Toolbar Tap to show the dialpad Tap to select the dial out account appears only if you have more than one account enabled 1 17 PM T The red icon indicates at least Bria iPad Edition i one account is not registered F Phone Ready The currently selected pageants dial out account LO History n m Voice Mail Tap anywhere outside a popup to remove the popup Way The Settings Screen Close Settings and return to the Main screen To previous accounts screen 1 17 PM Settings Abrounts SIP Account Accounts Account Status Not Registered opens on the right Advanced Settings gt ae Account Name Mywolpprowider i gt Premium Features ae on rr E Help gt This navigation pane
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