CCNA Communication Framework User Guide Version 1.7
Contents
1. TETT Publisher Converged Communication Network Applications Pty Ltd From http ccna com au The digital signature cannot be verified by a trusted source Only Mi I fo ti rir run iF you trust the origin of the application brs uns ttuk e Always trust content from this publisher must be selected CCNA Communication Framework User Guide Section 3 Start Communication Framework The first time you start Communication framework you are asked to enter your extension number or Login details and associated password This information is encrypted and saved within your computer so next time you start Communication Framework Applications without re enter them Communication Framework vzo Converged Communication Network Applications Pty Lid http eawn comau Extension 51384 Password e e e66 Cancel Avaya CM User enter your phone extension and password Avaya SCS User enter your phone extension and SIP password Cisco Call Manager User enter your web dialler username and password Please consulate your administrator about login details if you re not sure Notes Communication Framework can be started from desktop shortcut icon or Program Menu shortcut after the first time installation CCNA Communication Framework User Guide Section 4 Communication Framework Client User Interface Communication Framework has a number of simple desktop user interfaces which ar2. You can simply 1 Choose one of the actions buttons Contacts Favourites History or Directory Copy and paste information to the input window or Enter details Name Number other unique text based unique user information into the input window search and then communicate with the user associate to the number 4 Press enter or the dial button to launch communications Press Enter to Search Corporate Directory ge I ee EF Contacts Section 5 Manage Contacts 1 Import and Export Contacts a You can import contacts from your email application Open Communication Framework Right mouse click on the Contacts and choose Outlook Sync b Skype contacts can also be imported or synchronized with your current CF contacts by selecting Skype Contact Sync Business contacts are imported by default this is determined by checking the Skype contacts against you Outlook contacts for non business contacts choices are given they can be view in a popup window or save to a text file on your desktop or imported to your CF contacts CCNA Communication Framework User Guide 2 Editing adding deleting and clearing Contacts within your Contacts or Favourites tab To open the menu firstly left click on a contact s first name or last name to select then right click to open the menu Clear All FT Add New Contact Outlook Sync Favorites X Gadgets History P Skype Contact Sync E Unim ported Skype Contacts 4 Sk
3. a Phone numbers b From the tabs Contacts favourites history or directory c Email Address d cfcall Communication Framework Hyperlink extension e Webpage Phone numbers and information 4 Caller Notification Requires CTI Integration a On an inbound call a caller notification screen pop up window shall appear with the caller s phone number IF CF can resolve to a name the pop up window shall include the caller s name 5 Skype Video a If Skype in loaded and you have another Skype address either add the Skype address to your contacts or favourites or type the Skype id into the input area and press the Skype Gadget button to launch Video ONLY Skype call 1 Make a call using a phone number Enter the phone number into Communication Frameworks input window and press enter or press the green dial button Try this for internal and external phone numbers Press Enter to Search Corporate Directory Pal ns ay A F FO a a ill i ull 12354 lg EE z Tre O E a y eee al i Tr aR E 21 Ca T En m F L Contacts PN Favorites Gadgets m o History 2 Make call from Contacts Favourites and History gt Click on the Favourites or History button a list of contacts will be displayed gt Right click on the contact to Call gt Double click on the number in the contact to call 3 Make a call via email gt Open your Email application gt Select the sender s email address Dep
4. general and advanced users 1 To search local contacts select Contacts or Favorites tab and type in something relate to that contact to search E g type in part of the contact name phone or email This local search narrows the results as you type in more E g type in Eoin 65 To clear the input just simply click on the x on the right of the input Press Enter to Search Corporate Directory Eoin 61 PI me Tur EF ET p hu Fi AN Firstname Lastname Telephone Mobile Skype Email Eoin Coghlan 61 29404 61 422 42 epinco eoin coghla 2 To search in to corporate directory when you are connect to it select the Directory tab type in first name and or last name or full email address and press lt Enter gt key Additionally you can highlight user s details within any application and copy the information e g name email phone number it will be automatically copied to Communication Framework If you copy user details to Communication Framework to perform a search or to dial the number you are required to 3 If it is a phone number press lt Enter gt or click the green phone icon E4 to make a call 1 tb Contact 4 If the user is a local contact press the Contacts button contacts or Press lt Enter gt to perform a Corporate Directory search Double click on the Contact s number to make a call Corporate Directory Search You must either press en
5. operations Accessing and activating gadgets is based upon the type of gadget Examples Launch Skype Video After you initiated an audio call with an individual you can press the Video Call Gadget to launch a video ONLY call with that individual The Skype Video call shall be muted to ensure audio quality via the PBX environment The users Skype id must be available in the contact details Press Enter to Search Corporate Directory te 1 MyGadget MyGadget deo Call CF Tutorial Suggestion Support Firstname Lastname Telephone Mobile vei Pang 61 42301 61 42301 Launching a Website Request Websites are classified into 2 components 1 Launch a generic website such as CF online video tutorial http ccna com au home en node 39 2 Intelligent intranet website a Communication Framework passes customer defined filter user information to a website to load the website with user defined information Examples include i Rostering websites ii Billing customers i e for law firms 13 CCNA Communication Framework User Guide Section 9 Hyperlink cfcall Mode Applications such as Outlook Email and Calendar may have an embedded Communication Framework cfcall hyperlink extension embedded within the phone number The Communication Framework cfcall hyperlink is used to initiate communications as a web service
6. CCNA Converged Communication Network Applications Pty Ltd CCNA Communication Framework Patent Pending Australian Patent Application No 2009904883 User Guide Version 1 7 7 July 2010 Converged Communication Network Applications CCNA Pty Ltd PO BOX 463 North Sydney NSW 2059 Australia http ccna com au Technical Support http ccna com au web en contact softwa re ccna com au This guide is frequently updated to reflect changes in the product The latest version can always be downloaded from http ccna com au This guide is prepared for Communication Framework Version 1 0 for Windows XP SP3 Vista amp Windows 7 Mac OS 10 5 and Ubuntu Linux Copyright 2010 CCNA Pty Ltd All rights reserved No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of CCNA Pty Ltd Information in this document is subject to change without prior notice Certain names of program products and company names used in this document might be registered trademarks or trademarks owned by other entities CCNA Communication Framework User Guide Contents WAT OCU TION EE EE A EA E AR 3 RENNENE 3 Sechon EON AEEEEE i rar ne EEn E EEn n NE E EN AA E 4 Section 2 Install Communication Framework sssssssssssssssesssesssesssessrrsssesssersrersseresrresreesreesseessereserese 5 Section 3 Start Communication Framewor
7. Click on the cfcall Hyperlink extension and the call shall be initiated from your extension to the number associated within the cfcall function IN ee oe Appointment Insert Format Text g gt 2 Attach Attach Business Signature Table Picture File Item Card Include Tables Subject Conference Call Location All Locations Robbie Kruger Start time 8 00 am S g CCMA End time 5 30 AM E S j gt B blue l Chief Technol cfrall 61404889894 Canberra Bra Ctrl Click to follow link i 61 40488988 xx Meeting e Sydney CFCall 6129000xxxx MIWA ccna com au Example of a phone number that has been cfcall enabled within a Calender invite and an example of cfcall enabling an email signature for simple Click to dial Web enabled cfcall Hyperlink If your company has a web portal or single webpage contains staffs contacts cfcall will be a great feature to add to the html page it enables the staff to click on the phone number link to dial e g lt a href cfcall 614048898xx gt 614048898xx lt a gt 14 CCNA Communication Framework User Guide Section 10 Testing This section runs through a few tests to ensure satisfactory user operation across multiple applications including 1 Test connectivity to the PBX Telephony System and Directory 2 Perform a user search a Local Directory Contacts Button b Corporate Directory 3 Dialling
8. Desktop Search engine by default shows the last 6 emails from the caller ne m Search Desktop eoin coghlan CUSTOM DIC Roaming UProof Di Eoin Esquibel Clive Cntl Coghlan Coghlan Cognos RE Communication Framework Robbie Kruger lt robbie krge Melder eoin coghlan Di Melder eoin coghlan ccna com RE Communication Framework David Knights lt dknights er Cec Di Melder epin coghlan eccna com au craig Diagram Google Desktop Caller Intelligence Pop Up Window Caller notification works with Avaya Communication Manager You require CMAPI licenses per user on AES Application Enablement Services and DMCC for ACM Nortel SCS Version 3 Nortel CS1K TR87 amp AST licenses SIP Signalling Server CCT licenses or ACE solution Cisco Unified Call Manager with Cisco CTI Server You also require Enable Caller Notification Screen Pop to be selected in the user setting within the toolbar icon 12 CCNA Communication Framework User Guide Section 8 Using Gadgets CF Gadgets are shortcuts to customer vendor or CCNA built business and communication functions such as 1 Communication Tools 2 Websites Shortcuts 3 Application Executables 12345 WF a a A n q amp cet dl MyrGadget MyGadget video Call CF Tutorial Suggestion Support Directory F Note Press the Gadgets button to show the Gadget Window Gadgets can be built for most business and user
9. a hyperlink to a number or name 16 CCNA Communication Framework User Guide Section 11 Application amp Error Messages Communication Framework displays system and error messages in the Information Window of the User Interface to inform the user of current operational states The messages are broken into 2 sections System and Error Messages Application Messages Application messages advise the user of the operational state of Communication Framework gt VV VV v V Network Connected system tray popup message showing Test Connection result Network Disconnected system tray popup message showing Test Connection result LDAP Search Not Enabled system tray popup message showing Test Connection result LDAP Connected system tray popup message showing Test Connection result LDAP Search Completed status bar message Contact Import Completed status bar message Starting Skype Video Call status bar message Call lt phone number gt Error Messages Error messages advise the user of the operational failures that have occurred whilst performing an action with the PBX database or connection to other applications gt VV VV VV v v WV Error while Querying LDAP Server status bar message Invalid Phone Number status bar message Call Failed Active Call Exists status bar message Call Failed Invalid Credentials status bar message Call Failed Number or Ext
10. calls are working check the connection between the desktop and the PBX Hyperlink CFCall Is the Hyperlink in the format of cfcall xxxxxxxx where x is the phone number International numbers require the in front of the country code or the full IDD number No Screen Pop Has Caller notification been enabled in the settings window Does the PBX Telephone System Communication Framework is connecting to have the right licenses or application installed to process caller notification Check with you administrator Do you have a desktop search engine application installed which Communication Framework requires to connect too for caller notification screen pop Check the connection between your desktop and the PBX Duplicate You may require removing a single incident of a user or the complete contacts list and importing Contacts from outlook contacts again Right mouse click on the user and delete the user or clear the complete list Edit user details Right mouse click on a name within your contacts and favourites tab choose edit and then you can edit their details Cannot Change Your graphics card may not support this functionality Please try on another PC the Transparency level 19
11. e categorised as either outbound or inbound amp outbound based on the user function and connectivity to the PBX Communication Framework Client Idle Mode When you are not using Communication Framework it hibernates where the application becomes transparent on your desktop and does not disturb your normal operation until it is required 12345 WE You can adjust the level of transparency for idle mode operation to suit your preference Transparency can be adjusted by right mouse clicking the Communication Framework ICON in your toolbar click on Transparent and adjusting the level to suit your preference Show Window Hide Window 90 Transparency 4 Translucent Appearance b App Preference b Device Preference Test Connection Exit illa Firetox For Mac OS the Communication Framework icon is also located on the taskbar but you need to left mouse click on it to open the menu and then adjust the transparency level as you preferred CCNA Communication Framework User Guide Show Windo Hide Window Transparency Appearance 20 30 App Preference 40 Test Connection 50 Exit 60 70 80 90 v Translucent Communication Framework Client Active Mode When using Communication Framework for searching names history lookup and or outbound communications Communication Framework moves to the foreground of your desktop applications for easy actioning of Communicating with individuals
12. ending on your email application either O Copy the details by pressing Cntl C and the information shall be copied to Communication Framework Press enter to search for their phone number in the corporate directory or if in your local or favourites contacts choose either tab 15 CCNA Communication Framework User Guide o If you are using a hosted messaging application highlight the user details right mouse click on their name and press dial The Dial item should be appear in the context menu Press Enter to Fer Corporate Directory 3 ri epin rcoghlan ecena com comal Jed pg Hd Mmm m Firstname SERENE Mobile Skype Email 61 29404 61 422 42 Eoin Coghlan eoincoghlan eoin coghla 4 Shortcut key gt Ctrl C to copy any text inside an application 5 Make call from Google Talk gt If you have installed Google talk you can initiate a call from Google talk deskphone to deskphone gt The name of the contact in Google talk must appear as the full name or the contact when using a unique avatar Google Talk DE talk Settings Help mamn gt amp Send voicemail ic sena Fies lt can 6 Use Communication Framework call Web Link Extension Function You can configure numbers such as your email signature phone number or Calender phone number invites for users to simple click to dial by either gt Adding the cfcall 61404xxxxxx as
13. ension Invalid status bar message Call Failed Invalid Session status bar message Call Failed Switch Not Reachable status bar message Call Failed Missing Resources status bar message Call Failed Could Not Connect To PBX status bar message Transfer Failed No Active Call Exists status bar message 17 CCNA Communication Framework User Guide Section 12 Troubleshooting This section reviews common help requests associated with Communication Framework and is broken into the following troubleshooting categories e Registration and Activation e System Connections e Searching e Dialling e Inbound Caller Notification e Contacts Complete and updated list of help and resolutions are available online at hitp www ccna com au Slow response Error on registration License Expired Connection to the PBX Telephone System Connection to the Directory Database No local contact results No Corporate Directory Results Unable to resolve names email addresses Making calls When registering Communication Framework does the connection bar move If no the registration server may be down Try again later Your license key could be incorrect or expired Are you entering the correct information including registration key user name password and company name which is associated to the registration key See your administrator to renew your organisations Communication Framework yea
14. isting enterprise communication solutions controlled and initiated from your users desktop Communication Framework applications Any unique text based user identifying information name email address employee id phone number and more from any desktop application across OS platforms which include Microsoft Windows Apple Mac OS and Linux platforms can be used to initiate the communication 3 Application Sequencing provides the ability to launch subsequent applications in conjunction or after the initial call 4 Provide inbound caller notification When a known caller contacts you Communication Framework resolves the caller s phone number to a name and email address and utilizes this information to initiate a desktop Search from previous correspondence from the caller and screen pop previous email correspondence from that user to provide you caller intelligence Desktop search engines include Google Desktop and Windows 7 indexing tool 5 Application Linkage either a Retrieves information based on a Communication Framework action E g Communication Framework can retrieve the presence status of a user during a search of the user from the corporate database b Passes user details to another application such as a CRM application webpage form Communication Framework includes 2 additional components which are 1 CF Gadgets are shortcuts to customer vendor or CCNA built business and communication functions such as a Communica
15. k sssssssssessssersssereseressrresssrresseresseresseesssrerssseresseresseeesssee 6 Section 4 Communication Framework Client User Interface rrrrrnrrrrnnrrrnnvrrnnnerernnernnnerennnernnnevennnene 7 Section 5 Manage Contacts EE silontieaeeaeammnde uaa nanoeanaunecninennss 8 Section 6 Search amp Outbound CoMmmMuNIcations cccccccsssccccsssececeesecceauseceesseceesueeceesueeeeesueeeesaueeeees 9 Section 7 Inbound Caller Notification Lasser 12 Section 8 Using Gadg ls EE 13 Section 9 Hyperlink cfcall Mode csscccccssseccsssseccessseececseneecesseaeeecssueeesseaseeesseaeeeesenaeeeessaaeeesgs 14 Se ee LO Te ao EE EE 15 Section 11 Application amp Error Messages rrrarennnrrrnnrnnnrrrnnrnnnrnnnnrnnnrnnnnrnnnennnnennusennnennnnrnnnsnnnnvnnesenn 17 Sen 12 HP HON 18 CCNA Communication Framework User Guide Introduction Congratulations and thank you for downloading CCNA s Communication Framework Suite of Applications Communication Framework is a suite of simple yet powerful desktop Unified Communication Applications which enable you the ability to Click to Communicate Dial Conference Video amp SMS from your desktop environment to individuals both internal and external of your organisation gt Communication Framework Suite of Applications includes o Communication Framework Client o Communication Framework Console o Communication Framework Companion Tools O A suite of business to
16. lk or Google Wave and either i Copy the details to Communication Framework and hit enter ii Copy the details to Communication Framework by performing a Cntl C iii Highlight the details and right mouse click on the details and hit the dial button in the menu in Internet Explorer Communication Services The communication service available to you depends on the connection to your corporate PBX and its version Click to SMS If your organisation has a SMS gateway which is interoperable with Communication Framework you can click on a user s mobile number and Send SMS A SMS window shall appear where you can enter the SMS information and then press the send button 11 CCNA Communication Framework User Guide Section 7 Inbound Caller Notification Communication Framework provides incoming call notification by way of a screen pop once Communication Framework is able to resolve the inbound phone number to a name or email address An initial window shall appear with the phone number and if Communication Framework can resolve the phone number to the name of the caller Communication Framework shall show this as well To access previous email correspondence from the caller click on the window and the search engine application Google Windows 7 or other shall list previous correspondence from that caller The search items within the search engine Screen Pop up window is configured within the search engine Google
17. ols to enhance the Communication Framework experience gt Communication Framework can work with any desktop application including o Microsoft IBM and Novell Email and productivity applications o Web browsers o Skype o Google applications O Instant Messaging Applications and more Communication Framework is simple to install and use This guide provides an overview of the capabilities of Communication Framework Client and how to use System Requirements Please make sure that the computer which you plan to install Communication framework meets the minimum system requirements for the program to run Operating System Windows XP SP3 32 bit Windows Vista SP1 Windows 7 Mac OS10 Linux OS s Internet Explorer Version 6 7 or 8 Java Version Version 1 6 or higher CCNA Communication Framework User Guide Section 1 Overview Communication Framework Suite of Applications Patent Pending Australian Patent Application No 2009904883 are versatile and cost effective inbound and outbound desktop Unified Communication Solutions Simple to install and use Communication Framework is a feature rich application which provides users the ability to 1 Search local and external databases to resolve names to phone numbers from any application on your desktop for inbound and outbound communication functions 2 Initiate Outbound communications call conference video SMS with an individual supplier or company via your ex
18. rly license Test the connecting between Communication Framework and the PBX Was there a successful connection Test the connecting between your PC and the Directory Database Was there a successful connection Are all the settings correct Please ask your administrator to check Check there are names in the Favourites and Contacts tabs If no users are added please add one and test or import contacts from outlook and test again Is there a connection between the desktop and corporate directory Use the test connection tool to ensure there is connectivity When a name or other unique user text based information cannot be resolved to a phone number check that contacts are in your favourites or contacts list and if performing a corporate database search test the database connection from the connection tool located when you right mouse click on the communication framework icon in the toolbar Ask your administrator if there is a filter on the database that may restrict or remove the ability to see the results of the search Is the problem isolated to internal external or any calls 18 CCNA Communication Framework User Guide Check all your user settings including country code digit to access outside line and NDD Ensure you have entered your extension into the user settings Check the history to confirm the correct number was dialled to confirm the correct number was dialled and try the dialled number directly with the phone If no
19. ter after entering the details of a user in the input window to perform a external Corporate Directory Search If multiple phone number exist after performing a search for a user to call the user on the preferred phone number double click the number you wish to call l e Office mobile or other number 2 Click to Communicate Communication Framework offers numerous methods of communications which include audio call conference call video call amp SMS These communication services are initiated via your desktop via the following methods 1 Enter the user details or phone number directly into the Communication Framework input window 10 CCNA Communication Framework User Guide 3 H Choose a contacts phone number within the Contacts Favourites History or Directory buttons Menu Dial After you have selected highlighted a users details in an application right mouse click on the details and in the menu which appears select dial Copy Copy the users details Cntl C into Communication Framework and hit enter or press the dial button within Communication Framework Embedded Hyperlink cfcall function Some applications shall have communication framework Hyperlink cfcall feature embedded in the application so you only require clicking on the cfcall feature to initiate the call between your extension and the enabled phone number Click to Dial from Google Applications Highlight the name in Google Ta
20. tion Tools b Websites Shortcuts c Application Executables 2 CF Companion Tools are software tools that either complement a Communication Framework s function e g Outbound Dialer Application or b The communication environment e g PBX to LDAP synchronization To achieve inbound caller notification intelligence your desktop must be running a desktop search engine application and your PBX Telephony System may require specific licenses Please ask your administrator for further assistance on this feature CCNA Communication Framework User Guide Section 2 Install Communication Framework Communication Framework requires Java version 1 6 or above installed on your computer please click verify Java version to check the version on your computer if you are not sure This can be checked via the control panel Open the Internet Explorer and go to the Communication Framework installation link sent by your IT Support Administrator if your web browser downloads a jnlp file on your computer double click on the file to start install Java Web Start Downloading application Name Communication Framework Publisher Converged Communication Network Applications Pty Lid From http ecna com au Starting application Launching application Warning Security The application s digital signature cannot be verified Name Do you want to run the application Publisher From Name Communication Framework
21. ype contactis were not imported as they can not be associated to your business contacts from where you can take actions 3 History provides a list of previous calls and the number that was called This can be used for Editing Select Edit from the menu You can change existing contacts name phone email etc Adding Select Add New Contact from the menu Type in the information for a new contact and click Save You can also copy contacts from Directory or Favorites tabs to Contacts tab by selecting Add to Contacts from the menu Contacts in the Contacts tab can also copied to Favorites tab Deleting Select Delete from the menu Clearing Select Clear All All contacts will be deleted within the selected tab Press Enter to Search Corporate Directory Fn h pr Fr F JE 7 um a F oF ay d r g EF Firstname Lastname Telephone Mobile Skype Email Eoin Coghlan 61 29404 61 422 42 oc eoinco eoin coghla Call Call with Skype video Transfer Conference Send SMS Edit Delete Clear All Add New Contact Add to Favorites troubleshooting to ensure the correct number was dialled Section 6 Search amp Outbound Communications This section reviews search and outbound communication capabilities of Communication Framework CCNA Communication Framework User Guide 1 Search and Communicate Communication Framework is an effective local and corporate directory search tool for
Download Pdf Manuals
Related Search