TROUBLESHOOTING - Fred Help Centre
Contents
1. FRED OFFICE TROUBLESHOOTING MY SCRIPTS ARE NOT FLOWING TO THE POS TILLS Step 1 Check the Scripts have arrived from Fred Dispense e Open Fred Office e Goto Activity gt Scripts e Check if the scripts have arrived from Fred Dispense If they have not arrived e Proceed to step 2A Restart Fred Connect If they have arrived e Check at your POS Tills to see if scripts have arrived If they are not at the POS tills o Check computer networking o Contact Fred Help on 1300 731 888 If you can t log into Fred Office e Proceed to step 2B Restart Fred Office Services Script Friday 16 January TI MN 3 00 PH 3 59 PH 1 Dispensed Contrb 13 GRecov 0 NHS 0 Step 2A Restart Fred Connect e Goto the main dispensary computer e Check if the Fred Connect icon appears in the task bar Show e Right click and choose Stop cae 8 57AM If it disappears as you move your mouse over it use Task Manager to forcibly stop CS exe e Restart Fred Connect by double clicking A the desktop icon FredConnect Check if scripts are now appearing in Fred Office gt Activity gt Scripts If they have not arrived e Contact Fred Help on 1300 731 888 If they have arrived e Check at your POS Tills to see if scripts have arrived If they are not at the POS tills o Check computer networking o Contact Fred Help on 1300 731 888 Step 2B Restart Fred Office Services Please Note2. 1300 731 888 or helo fred com au FRED OFFICE TROUBLESHOOTING HOW DO FRED OFFICE SCRIPTS FLOW TO THE POS TILLS QFRED DISPENSE FRED POS Dispense FRED OFFICE y Microsoft Dynamics l Retail Management System Back Office FRED CONNECT _ lt 7 Point of Sale Till WK eT I S67 gt One way Connector lt gt Two way Connector gt Web Services Scripts travel from Fred Once they arrive inside Fred RO ees a d Dispense to Fred Office m Office they can be seen in gt oat fsa Een tae via Fred Connect the Activity gt Scripts section g them to accounts based on the Script rules set up at installation Additionally QuickPad Account details and Item information SOH Cost prices which display in Fred Dispense do so because of Web Services accesed via Fred Connect WHAT DO I DO IF QUICKPAD ACCOUNT DETAILS OR ITEM INFORMATION SOH COST PRICES STOP APPEARING IN FRED DISPENSE e Complete step 2A Restart Fred Connect Run ki Ed e Goto your main Fred Office machine Type the name of 4 program Folder document or x Internet resource and Windows will open it For you Please Note If you have a SBS you will need to contact Fred Help on 1300 731 888 Open isreset e Click Start gt Run Cancel Browse e Type lisreset then press Enter IG gt Contents index Search Favorites gy Contents 2 FRED OFFICE 8 GETTING STARTED UPGRADE TRAINING k FRED HE
3. If you have a SBS Small Business Server you will need to contact Fred Help on 1300 731 888 e Goto your main Fred Office machine e Right click on the yi on My Computer MEO eave Computer icon and earch select Manage e Double click Services amp Applications Com puter Management m File Action view m se 2a Window Help Name HBesystem Tools E and Applications ae System Tools m Event viewer hJ Shared Folders P Local Users and Groups ES A Performance Logs and Alert am Device Manager Strane e Double click Services e Select Fred Office Services e Click Start Oo Computer Management mi File Action View Window Help e sAm eae e m m m Computer Management Local ai ie System Tools E E Event Viewer E Shared Folders MES Local Users and Groups di Performance Logs and Alert i WA Device Manaoer a Services Fred Office Services he service eres Te Services ee Health Key and Certitice Py Log into Fred Office and check if scripts are now appearing in Fred Office gt Activity gt Scripts If they have not arrived e Proceed to step 2A Restart Fred Connect If they have arrived e Check at your POS Tills to see if scripts have arrived lf are not at the POS tills o Check computer networking o Contact Fred Help on 1300 731 888 For further assistance please contact Fred Help on
4. LP CENTRE FAQ Fred Office F1 Help Troubleshooting MY OFFICE Oe ee For further information and details including screenshots to help you press the F1 key when in Fred Office to access the F1 Help Troubleshooting Z ASSISTANTS on TROUBLE SHOOTING 2 TROUBLESHOOT SCRIPTS NOT APPEARING AT POS TI A DASHBOARDS For further assistance please contact Fred Help on 1300 731 888 or helo fred com au
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