Troubleshooting - Can not access the router on 192.168.0.1 Please
Contents
1. the password blank by default Log in to the router User Name Admin Y Password Log In Step 4 If unsuccessful in accessing the router s configuration pages please reset the router To reset the router you will need to press and hold the reset button on the back for 10 seconds while it is powered on Release the button and wait until the router boots up 1 min Try to log into it again os a Step 5 Check your Internet settings Go to Contro Panel gt Internet Options From the Security tab click the button to restore the settings to their defaults Internet Options gt gt Internet Options General Security Privacy Content Connections Programe Advanced General Security Privacy Content Connections Programs Advanced Select a Web content zone to specify its security settings Settings Fa Accessibility d Always expand ALT text for images DAR Localintranet Trusted sites Restricted _ Move system caret with focus selection changes sites Browsing vw Always send URLs as UTF 8 requires restart intenet Automatically check for Internet Explorer updates EY sas tel apd A iia oN sites Close unused folders in History and Favorites requires restart Disable Script Debugging Internet Explorer d Disable Script Debugging Other P Display a notification about every script error Enable folder view for FTP sites Custom o Enable Install On Demand I2. Troubleshooting Can not access the router on 192 168 0 1 Please note that when accessing the router s Web interface via http 192 168 0 1 you are not accessing the webpages on the Internet they are built into the router You do not have to be online to get to these pages you just need to be connected to the router Please also make sure you disable all anti virus firewall software on your computer Step 1 Connect your computer s network port to one of your router s LAN ports Ethernet ports using a network cable WAN port of the router should be connected to your modem Verify physical connectivity by checking for solid link lights on the Ethernet ports of the device If you do not get a solid link light try using a different cable or connect to a different port on the device if possible If the computer is turned off the link light may not be on Step 2 Under Control Panel gt Network Connections make sure that your Local Area Connection is enabled and not bridged with any other connection If you see any icon which is called Bridge delete it If you see your Local Area Connection marked as Bridged right click Local Area Connection and select Remove from Bridge ctions Favorites Tools Advanced Help pi pi Search Key Folders Connections Al Name Ty i Dial up Connection Dia Local Area Connection Nel 2h Local Area Connection 5 Disable 2 or small i 48 Network Bridge Network Bri
3. View Available Wireless Networks Status Repair Remove from Bridge Create Shortcut atwork nnection onnection F this igs of this ename Create Shortcut Rename a D Link Link technica Support Cannot access the routers web interface Page lof 4 TechSupport Step 3 Check your IP address Your computer must have an IP address in the same range of the device you are attempting to configure Most Dl series devices use the 192 168 0 x range If you are attempting to configure a D Link router then make sure you take note of your computer s Default Gateway IP address The Default Gateway should be the IP address of the D Link router By default it should be 192 168 0 1 Set you computer with a static IP address Go to Control Panel gt Network Connections gt Local Area Connection gt Properties Select Internet protocol TCP IP and click on Properties Internet Protocol TCP IP Properties General You can get IP settings assigned automatically if pour network supports this capability Othenvwse you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address 192 168 0 5 Subnet mask 255 255 255 Default gateway 192 168 0 nT S ERR Er Rite e era eee eee ee ok Uban UNS server address aut matca Use the following DNS server addresses Preferred DNS se
4. nternet Explorer ei settings click Custom Level heer n OL ien To use the recommended settings click Default Level Enable offline items to be synchronized on a schedule Enable page transitions Enable Personalized Favorites Menu Security level for this zone Custom Level DefaultLevel Restore Defaults Apply Click to the Connections tab and set the dial up option to Never dial a connection Click the LAN Settings button None of the options should be selected Click OK Click OK out to the desktop and close any open windows Internet Options General Security Privacy Content Connections Programs Advanced z To set up an Internet connection click J Setup Local Area Network LAN Settings Dial up and Virtual Private Network settings Automatic configuration Another Connection Add Automatic configuration may override manual settings To ensure the YPN Connection to Office m use of manual settings disable automatic configuration C Automatically detect settings Choose Settings if you need to configure a proxy Settings _ Use automatic configuration script server For 4 connection feats Paces sa O Dial whenever a network connection is not present Proxy server Always dial my default connection T Use a proxy server For your LAN These settings will not apply to dial up or VPN connections ore E Advanced pass Proxy Server For local add
5. resses Local 4rea Network LAM settings LAN Settings do not apply to dial up connections LAN Settings Choose Settings above for dial up settings i Cancel Restart Internet Explorer and try to access the router D Link D Link Technical Support Cannot access the routers web interface Page 3 of 4 TechSupport Step 6 Disable any Internet security software running on the computer Software firewalls like Zone Alarm Black Ice Sygate Norton Personal Firewall etc As these might block access to the router s configuration pages Check the help files included with your firewall software for more information on disabling or configuring it Step 7 If you still cannot log into the router Cycle the power on the router Switch the power off Wait 20 to 30 seconds Switch the power on and wait for the lights to Stabilize Restart the computer Go to Start gt Run gt type cmd without quotes gt OK In the DOS window type ping 192 168 0 1 and press Enter You should see Reply from messages c Command Prompt C gt ping 192 168 09 1 Pinging 192 168 6 1 with 32 bytes of data Reply from 192 168 89 1 bytes 32 time lt ims TTL 128 Reply from 192 168 0 1 bytes 32 time lt ims TTL 128 Reply from 192 168 6 1 bytes 32 time lt ims TTL 128 Reply from 192 168 0 1 bytes 32 time lt ims ITTL 128 Ping statistics for 192 168 0 1 ant ackets 4 Received 4 Lost Bz loss Approximate ro
6. rver 202 129 64 198 Alternate DNS server a a a Select the Use the following IP address Use the following DNS options Specify the TCP IP settings you want to use IP address 192 168 0 5 Subnet mask 255 255 255 0 Default Gateway 192 168 0 1 Preferred Alternate DNS 202 129 64 198 4 2 2 3 or whichever your provider is using t Local Area Connection Properties General Authentication Advanced Connect using E Realtek RTLO139 Family PCI Fast Et This connection uses the following items e Client for Microsoft Networks i File and Printer Sharing for Microsoft Networks o5 Facket Scheduler Internet Protocol TCP IP L Install Uninstal Description Transmission Control Protocol Intermet Protocol The default Wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected Notify me when this connection has limited or no connectivity Click on OK and then OK again D Link D Link Technical Support Cannot access the routers web interface Page 2 of 4 lechSupport Try to access the router Open Internet Explorer and type 192 108 0 1 about blank Microsoft Internet Explorer File Edit view Favorites Tools Help tak O h p A seah amp Address E http 192 168 0 1 Select Admin from the drop down menu and then enter your password Leave
7. und trip times in milli seconds Minimum Bms Maximum Bms Average Uns lf your ping was successful attempt again to access the router s configuration page Try these options in the address window 192 168 0 1 http 192 168 0 1 http 192 168 0 1 88 lf you cannot ping the router check your IP settings In the DOS window type ipconfig without quotes and press Enter The IP address on your network adapter should be in the 192 168 0 xrange Type arp d without quotes and press Enter Repeat this command several times until you get The specified entry was not found message Try to access the router again Reset the router Try using another computer D Link D Link Technical Support Cannot access the routers web interface Page 4 of 4 lechSupport
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