Troubleshooting online access problems Alpha's Web site is
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1. settings but they all work a little differently Delete Browsing Histor gt lt r ford ooo E Plija iLer H i pri Miagi Add b C3 Sen e Wincows Update Full Screen Fil Menu Ber Please ick Tonle anc thas alok Internat options Toolbars P To enalile cookie yo can amai TEA y Our Boa EM Fidclsr2 Web Development Heber Internet Cpelors Now click on the advanced button and In ternet Properties Ee own ine Pail blar ik Use current Then click on the reset button at the bottom to reset as shown on the following page the IE settings back to their default settings You will be asked if this is what you want to do Click Reset This will fix the problem of not being able to log on Internet Properties ri MaS expand ALT bist for AE C Move system caret with focus selection changes C Reset text size to medium for new windows and tabs EE Reset text size to medium while zooming uy Reset Zoom level to 100 for new windows and tabs F Enable FTF folder view outside of Internet Explorer Enable page transitions Te eae ELE ace yora ERG Restore advanced settings aCe a disables browser add ons and resets all the changed settings You should only use this your browser is in an unusable state Reset Internet Explores Settings Are you sure you want to reset all Internet Explorer settings ahina toolbar and ad2. Troubleshooting online access problems Alpha s Web site is designed for Internet Explorer version 7 and above It has not been extensively tested with older versions of IE nor with other types of browsers like Netscape Google and Firefox etc Please always use the Log in link from the home page at_http www alphadental com au Do not bookmark the link as from time to time we change this for maintenance purposes After you have typed in your user name and password and your screen looks like the screen shot below you need to contact Alpha Dental as your password might be wrong or your account is not active Log In User Name cookie Monster Password Your logn attempt was not successful Please try again If you screen looks like this then your user name and password have been accepted UserName Password Hopefully you will be automatically logged into the database but should nothing happen 9 out of 10 times it is because you have not enabled your what is called cookies User Name Password Tour cookers have been disabled Volt gam ood anessa our sab ele ethol coohie If this is the case you just need to follow these simple steps to fix your browser settings At the top of your browser screen you will see an icon that will allow you to go to tools From here navigate your way to Internet Options Please note this is for IE only Other browsers have similar
3. d ons Deleting teary ere es webpage ory cookies web form information and passwords Resetting default web browser settings search providers and home pages Resetting does not affect Favorites and Feeds Internet connection settings Group Policy settings and Content Advisor settings You must restart Internet Explorer for these changes to take effect
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