Loyola College Parent Portal Troubleshooting Guide
Contents
1. Loyola College Parent Portal Troubleshooting Guide Contents Supported Browsers for the Parent Portal c ccccccccccssssssecececssseseeeseeeeecesseseaaeeeeeeecesseseeaeseeeeecesseseaaeseeeessusseseaaeseeeeseessesaaees 2 cannot get to the Parent Portal page from My workplace ccccesssssscecececesseseaececececesseseuaesececscessesauaeseeeesseesesauaeeeeeesseesags 3 cannot get to the Parent Portal page then My computer FFECZES cc cccccessesssteceeececeeseseeaeseeeesceseesaeaeseeececseseseaeeeeeseeeeeegs 4 My loginis nOtacGe pte d icc i cscecicceccddssagectee vei bcd sa ucddea sees ude Saxe hee OE EE a EE A O EEO a E Sae e OE E aae e E aeseieects 5 Authentication amp Authorisation ProDI Ms 0 ceeesseesceeeeeeeeeeeeeaaeeeeneecaeeeeaaeseeaaeceeeeessaeseeaaeeeaeeseaeeesaaeeseaaeseeeeeeaeeesaaeseeaeeesaes 6 llostimylogin Getalls icc is s 22scaeceacecsescesssatwcatentad tevsuecbaceussanestscdecated sea RevszeccadeatisbaectacadeaiedeQcestiecbasessmanacesecaceseeseantecsueaceseessonueeses 6 Page 1 Supported Browsers for the Parent Portal Windows Internet Explorer 7 8 amp 9 not compatibility mode Firefox 10 Google Chrome 10 Safari 4 LNA AN Macintosh v Safari 4 v Camino 2 Google Chrome Page 2 I cannot get to the Parent Portal page from my workplace Please note if you are trying to access the Parent Portal from your workplace you may be blocked receive errors or the webpage may not2. display at all This will be caused by security policies that may be in place at your workplace If you have trouble accessing the Loyola College Parent Portal from work we recommend that you do one of the following 1 Request that your workplace ICT Department allow you access to the portal website address 2 Try to access the portal from your home Internet connection where security policies would typically not be in place 3 Come into the Loyola College Library where computers have been set up for you to access the Parent Portal Page 3 I cannot get to the Parent Portal page then my computer freezes Add the Loyola College Parent Portal to your browser s trusted website list The following instructions are for Microsoft Internet Explorer IE version 9 other IE versions or browsers will have differing instructions 1 Tap the alt key and select Internet options from the drop down menu File Edit View Favorites x Google Ctrl Shift Del i Ctrl Shift P Intral The Intrar for staff aq 2012 with To access To access To access To access Select a zone to view or change security gettings Internet Local intranet Restricted sites Trusted sites This zone contains websites that you trust not to damage your computer or your files You have websites in this zone Security level for this zone Allowed levels for this zone All Medium Prompts before downloading
3. potentially unsafe c content Unsigned ActiveX controls will not be downloaded Enable Protected Mode requires restarting Internet Explorer Default level Reset all zones to default level Cox apply 3 Close the browser then restart the browser 4 Now go to the Parent Portal webpage and try logging in again Page 4 My login is not accepted Log onto the Parent Portal by entering the Parent Portal account name and password that has been provided to you 1 Inthe User name type your account name prefixed by LOYOLA as per the example below 2 Type your password in the Password field then click OK Connecting to Iccomportal loyola vic edux Domain LOYOLA Swipe finger to log on s Ilccomportal loyola vic edu au 7008 Sp SYNERGETIC Systems Intro Timetable Absences Finance Interviews ContactUs Logout Page 5 Authentication amp Authorisation Problems If you receive and Authentication failure or 401 Unauthorised access message 1 Close your browser reopen it and try accessing the Parent Portal again 2 If the problem persists please contact the Loyola College ICT Helpdesk a P 9433 0272 b E ictdepartment loyola vic edu au I lost my login details Please contact the Loyola College ICT Helpdesk a P 9433 0272 b E ictdepartment loyola vic edu au Page 6
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