Troubleshooting Guide for Nparcel Portal & Signature Pad
Contents
1. Nparcel 4 202 Ferntree Gully Road Clayton VIC 3168 al C e Phone 1800 016 020 Fax 03 8540 7077 Email enquiries nparcel com au Website nparcel com au When logging in message appears The signature pad only works on Internet Always open the portal using Internet Explorer Explorer and a different web browser is web browser The Toll Collection Point Portal website requires currently in use Microsoft Internet Explorer web browser only Unplug the signature pad from the PC and plug it in again However please be mindful After clicking on Capture Signature button that you should not do this often as the devise error message displayed The signature pad is not plugged in or the is sensitive and may break down ae connection between the signature pad and Ensure that the cable is lined up correctly on The signature pad is either not plugged in faulty the computer is loose or the signature padis the signature pad USB socket Insert the cable or faulty USB Connection on your PC Please check faulty gently The cable should go in smoothly and that your pad is correctly plugged in If problem persists please contact Support error code 103 there should not be much resistance It the same message comes up please contact Nparcel After clicking on Capture Signature button error message displayed Possible cause e Install drivers for Wacom Signature pad Please pe2. Nparcel 4 202 Ferntree Gully Road Clayton VIC 3168 al cel Phone 1800 016 020 Fax 03 8540 7077 Email enquiries nparcel com au Website nparcel com au Troubleshooting Guide for Nparcel Portal amp Signature Pad lt Updated February 2015 gt Error Message Issue Cause Solution After scanning Barcode or entering Connote number fields of Name ID Type and ID are still grey and information can t be filled in the fields After scanning or manually entering then Job Details have not been triggered press Enter on the keyboard Customer has utilised manual consignment Job Details appear fine but has no customer notes so customer data didn t enter Toll name and address systems automatically and therefore it didn t flow through to Nparcel system If customer name on the photo ID match with the information on the parcel process as normal Check if the other activity can be performed on Internet traffic connection issue the internet Refresh the browser and try processing again Processing then Transmission has failed due to internet traffic issue Please try again Internet has been temporarily storing Clean the cache cookies etc Click on the information in the PC and the space got link below for instructions overloaded http www refreshyourcache com en ie8 Message of Processing keeps coming up while other internet activities are normal
3. rform following checks e Signature Pad drivers may not be installed e Enable Active X Click on the link below for 1 Are you using Internet Explorer version 7 or e Active X is not enabled instructions 2 y higher e The signature pad only works on Internet e Clean the cache cookies etc 2 Is Active X enabled in Internet Explorer i 3 The signature pad is either not plugged in faulty Explorer V7 or higher l or faulty USB Connection on your PC Otherwise please contact Nparcel for support If problem persists please contact Support error code Exception
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