Troubleshooting Fish Eye Problems
Contents
1. Government of Western Australia Department of Fisheries Application Fish Eye Online Services Troubleshooting Guide Troubleshooting Fish Eye Problems Audience All Fish Eye Online Services users Problem Cause Explanation Solution 1 cannot get Fish Eye to work on my computer Fish Eye is available to people who meet the following requirements 1 Would like to use the application on their computer which is internet enabled 2 Hold or work for someone who holds a Managed Fishery Licence MFL for Western Rock Lobster and 3 Have completed their Registration and Nomination for Fish Eye and have been nominated in a role for using Fish Eye or 4 Hold a current Commercial Fishing Licence CFL and have completed Registration for Fish Eye Online services Check that you have met all the requirements If you are still having problems contact the Support Helpdesk Email Fisheye Support fish wa gov au Phone 1300 550 763 2 My Settings that recorded on my iPad are not displaying on Fish Eye User specific settings defined on one device are not transferred automatically to another device Fish Eye does not have the facility to define settings for users 3 Have logged on but cannot view current Trip Return submitted via iPad for the next stage Information recorded via CatchER is device specific for example if an iPad is used to submit a pre fishing nom2. after you have done this If you have not registered for password reset then email the Helpline on Fisheye Support fish wa gov au or call 1300 550 763 Fish Eye Helpline and Support A dedicated Fish Eye and CatchER helpline is in operation from 8 30am to 4 30pm Monday to Friday The helpline will answer questions related to Fish Eye application registration nomination and online services Email Fisheye Support fish wa gov au Phone 1300 550 763 Q 20 August 2013 This document remains the property of the Department of Fisheries and if printed is uncontrolled Refer to the Page 2 Department s website www fish wa gov au for the latest version of this document
3. ination it will not be possible to do pre landing or post landing nominations using Fish Eye Online Services even using the same individual logon details Complete all three progressive stages of a Trip Return via one user specific device and logon If unable to do this you will need to complete all processes required for a trip via IVR and CDR including the Hold Over form if applicable 4 Submission Failed Check the signal strength to make sure you have internet connection A low number of bars can sometimes result in patchy connection Try connecting to another website to see if you have a working internet connection Try submitting 2 or 3 times more over a 10 minute period If submission continues to fail you will need to do all of the nominations required for that trip via IVR and complete all the required CDR paperwork 20 August 2013 This document remains the property of the Department of Fisheries and if printed is uncontrolled Refer to the Department s website www fish wa gov au for the latest version of this document Page 1 On the Home screen click on 5 have forgotten my User ID Forgotten your User ID and follow the onscreen prompts 6 have forgotten lost my password If you registered for password reset then on the Home screen click on Forgotten your Password And verify your identity by answering the 3 questions The password reset screen will appear
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