3M DRG Interface troubleshooting
Contents
1. Hoscare System Technical Support Notes 3M DRG Interface troubleshooting Purpose Hoscare has an interactive grouping interface to third party groupers This document assists in troubleshooting the interface Hoscare supports interactive grouping by the use of the 3 party products supplied by 3M for grouping These products are commonly referred to as groupers The product must be installed correctly onto the desktop PC that also has access to Hoscare This will then allow grouping to be done within Hoscare on that screen If multiple screens require the ability to group then multiple copies of the grouper will need to be installed One per desktop For licensing considerations contact the grouper s author The grouping product must then be activated for use by Hoscare by going into System gt Install Grouper This must be done once per desktop that wishes to group and can be repeated as often as required without causing any damage Desktop requirements As these products operate independently from Hoscare the interface mechanism waits a pre set period of time before assuming that the grouper has done it s job That setting is currently five seconds which most well configured desktop PC s should be able to handle Hoscare may generate error messages if the grouping product either does not complete or cannot group correctly Basically there are two errors Unable to read batch returned from ARDRG grouper This means t2. RACT BATCH the BATCH OUT data file the error flag within it does not indicate success an error is generated The most likely cause of a failed grouping is that the grouper step itself ARDRG did not complete in 5 seconds Thus the file BATCH OUT would not have been available to transfer back eventually leading to the error from EXTRACT BATCH By performing each of the steps in turn and checking for the existence of files using Windows Explorer you should be able to determine which step s are working and which are failing Also keep an eye out for error messages Once that is known the ultimate cause can be worked out Copyright 2008 Matash Computer Systems Matash Australia Pty Ltd DRG Interface Troubleshooting doc Page 2 of 2
3. ction key to derive the DRG Instead of deriving the DRG perform each of the following steps in turn by typing in a slash followed by the process name and pressing lt Enter gt One slash is needed for each procedure name Copyright 2008 Matash Computer Systems Matash Australia Pty Ltd DRG Interface Troubleshooting doc Page 1 of 2 Hoscare System Technical Support Notes Process Name Comment Deletes the last batch file The file BATCH OUT should DELETE DOS BATCH from within the grouper on disappear from your grouper s your PC directory within Windows Explorer If you get to a TCL prompt and Causes the data to be type in PERESA generated within Hoscare CT HMCONTROL BATCH IN ou should see data l The file BATCH IN should appear BATCH TO DOS Transfers the data batch file in your grouper s directory within to the grouper Windows Explorer The command line itself which can be manually typed in ata Dos Command prompt in the Grouper s directory is 3MCGS i BATCH IN it ARDRG Runs the actual grouper sell TEMPIN DIC u BATCH OUT ut i TEMPOUT DIC g 04052 cv 060 Ww The file BATCH OUT should appear your grouper s directory within Windows Explorer If you get to a TCL prompt and Transfers the file type in BATCH FROM DOS BATCH OUT to Hoscare CT HMCONTROL BATCH OUT you should see data If the batch does not exist an error i ted If the batch exists but Opens and extracts data from Sorsa Se EXT
4. hat no data arrived back into Hoscare after the 2 second wait This could be because the grouper was too slow or perhaps did not operate or the data batch did not transfer back Invalid grouping Grouper return code is xx In this case the batch did come back but it contained a flag saying the grouping failed for some reason The returned error code number is displayed and the user can ask the grouper s author for it s meaning No error indicates that the grouping proceeded correctly The resulting DRG can be viewed by pressing the function key to Display DRG These notes assist the user in determining the cause of errors When the function key to Derive DRG is pressed it fires off a series of steps that occur sequentially Each step must complete correctly in order for grouping to occur and most steps require the correct amp timely completion of the previous step to avoid errors For various technical reasons due to the way in which Windows operates it is not always possible to check that a step has completed before initiating the next step We simply assume it did Thus if a step were to fail or not function the end result would be one of the error messages noted above Fortunately due to the modular nature of Hoscare it is possible to operate each of the steps manually to determine where the problem might occur To do this log on to the Hoscare System as usual and bring up an admission to the point where you would press the fun
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