Dialup troubleshooting: isolation test guide
Contents
1. A Netbay Internet Dialup troubleshooting isolation test guide 1 Unplug all devices that are connected to the same telephone line your dialup connection is using This includes but is not limited to telephones fax machines dialup modems answering machines EFTPOS terminals Foxtel digital boxes Connect your modem directly to the telephone wall socket Use a telephone cable of length no longer than 3 meters Do not connect line filters in between the wall jack and your modem Do not use extension cables double adaptors or splitters Make sure your telephone cable is not coiled Try dialing up to the internet note any errors that appear If not proceed to the next step Reconnect the devices one by one to find out which one is causing the problem Try reconnecting to your dialup after each device is plugged back in to test for problems If the original fault appears it means you have found the device interfering with your internet connection Note any errors that appear and contact our support guys for further assistance at 03 9890 0030
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