Troubleshooting Guide to
Contents
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3. if your site does not permit java you will not be able to use the tool 4 What is my site s root level The root level is the first or top most directory in the hierarchy of your site folders For example if you have a large logo appearing on your homepage it would most likely be saved at the root level of your site e g http australiatravel com logo jpg 5 Ihave a blog instead of a website can I still use the tool Unfortunately if you are using a blog it means that you are not hosting your own site and thus you cannot add a file to your root level This doesn t mean that you can t launch the tool but it does mean that you won t be able to get your logo to appear 6 My website is hosted externally can I still use the tool The same answer applies to this as above you will be able to launch the tool but you won t be able to get your logo to appear Still need help While setting up the interactive digital tool is not particularly technical a little IT knowledge is needed So please consult with your IT consultant if you require further assistance You may like to take a moment to read through the step by step guide once again on http application australia com or contact marketing tourism australia com for assistance oeee Gee e song 00 FOO FSO eens ee ee oe eee ee eee EREET e 00 ooaee coe Ooo ee e208 eo a8 eneF FF eHggee eeoe e se o eeee ree ote e amp eeeeeed Pee ee eee ee eee os n
4. ogo on the screen if it s correct For example if your logo is called TAHead gif and your domain website name is www tourism australia com and all your images are in a folder called images you should see the logo when you type in http www tourism australia com images TAHead gif If you can see it so can the widget If you can t double check what folder it s in and the logo name Properties x General Ee TAHead aif Another way to find the address of your logo is to right click on your logo and select properties The address to your logo should Protocol HyperT ext Transfer Protocol Type GIF Image b iste d h ere l une http www tourism australia com images TAHead gif Size 14729 bytes Dimensions 757 x 76 pixels Created 4 28 2009 Modified 4 28 2009 Cancel Apply 2 Think you have done everything right but the link isn t working Ensure that you have removed the curly brackets from around your site url and logo Make sure there are no unnecessary gaps or accidental typos These are the most common causes for the link not working If you are using a site that does not allow JavaScript this would be another reason why you are having trouble if this is the case see below 3 My site does not allow JavaScript can I still use the tool Unfortunately JavaScript is necessary for launching the widget from your site There is not another way for the widget to be applied so
5. xed outdoor welcoming locals andent living culturethat offers everything from open spaces and sky lifestyl and cosmopolitan s spans over 50 000 years iconic surf beaches that goesonforever culture meet Australia has so much to offer whether you want rom ance relaxation discovery or More Info More Info More Info More info adventure sfs oe A ye iD See eras Q Teen Thank you for registering to use the Discover Australia Interactive Digital Tool created by Tourism Australia This guide aims to help you load the tool onto your website and solve any difficulties you may be experiencing 1 Having trouble getting your logo to display If your logo is not appearing there are two likely reasons for this You have not saved the provided xml file crossdomain xml to the root directory of your site This is very important and the single most common reason for problems You need to save the file locally onto your computer and then upload it to the root level of your site e g http australiatravel com crossdomain xml This file allows information for your site i e your logo to appear within the widget Please see question 4 on the next page if you are unsure about what we mean by root directory Have you specified the path to your logo exactly A simple way to check is to type the path you think it should be into your web browser i e Internet Explorer or Firefox etc and press enter it will display the l
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