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Troubleshooting Guide

1. Error Code Problem Description Corrective Action 0012 Original jam Remove the jammed original 0013 Door open Firmly close the open door 0020 Power interruption Check the power interruption report 0030 Interruption by paper jams during direct Remove the jammed paper and reattempt the transmission transmission 0033 Polling Error Check polling options setup Security Code etc and check whether the polling document exists 0042 Memory full Make sure that there is sufficient memory before making the call again 0050 Line busy Reattempt the communications 0053 Security Mismatch in Relay or Mail Box Confirm the remote party s Security Code system password and your transmission setup OOBO Signal Error or Line Condition Error Reattempt the communications OOB500C0 00C400D0 00D2 00E8 HDD error Reattempt the communications If the error still persists contact your service representative OOF Software failure Reattempt the communications If the error still persists contact your service representative OOF 1 Hardware noise Reattempt the communications If the error still persists contact your service representative 1010 System access abnormality Turn the power OFF and then back ON Perform the problem job again If the error still persists contact your service representative 1011 Insufficient memory Complete any running jobs first before performing the job in error If the error still persists turn the power OFF and then b
2. Copied image has white streaks in the horizontal direction The slit glass is stained Clean the slit glass P 62 Cleaning the Slit Glass and Main Chargers A color original is copied in black and white even if AUTO COLOR is selected for the color mode Some color originals may be copied in black and white e Originals with very little colored part e Overall blackish originals e Originals in light color Set the color mode to FULL COLOR You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide A black and white original is copied in color even if AUTO COLOR is selected for the color mode Some black and white originals may be copied in color e Yellowed originals e Originals with background color Set the color mode to BLACK You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide Copying Problems 69 TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing PRINCIOD PEODICINS iciccsinicnctavats kiss aumwaisasniecsh A E a E 72 Clearing OMNI OD SIV ONS carsi onc eek ett ee cial an alii ied alge a ents al eee Re Rae eee we Ad 72 Cannot remember the document password for a Private Print JOD cccceccccecseeeeeeeseeeeeeeeee
3. Remove the paper from the inside of the Saddle 1 0 Open the transport guide on the right side Stitch unit 9 Pull out the Saddle Stitch unit until it stops 1 3 Close the transport guide 11 Remove the jammed paper 12 Clearing a Paper Jam 35 Holding both green knobs with your fingers open the transport guide on the left 14 1 5 Lower the two green levers 1 6 Remove the paper 1 7 Raise the two green levers Holding both green knobs with your fingers close the transport guide on the left 18 36 Clearing a Paper Jam 1 9 Return the Saddle Stitch unit to its original position 0 Close the cover of the Hole Punch Unit when it is installed 21 Close the front cover of the finisher W Clearing paper jams caused by a wrong paper size setting Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the one registered for the corresponding drawer or the bypass tray in the equipment Check paper size setting on control panel for drawer N Check the direction or size of the paper or Check paper size setting on control panel for Bypass Check the direction or size of the paper appears on the touch panel JAM Check paper size setting on control panel for drawer 1 Check the direction or size of the paper In this case just clearing the jammed paper does not prevent another paper jam Be sure
4. Is AppleTalk enabled on the equipment Yes Next Step U Corrective Action Enable Apple Talk Are the IP address properties correctly set Next Step Ue Set up the IP address correctly Is the equipment available in the Chooser when you click the LaserWriter 8 printer icon Next Step g Make sure that the AppleTalk zone is supported by the Macintosh client Can you access any other network device from the Macintosh computer Next Step g Refer to your Macintosh networking documentation or contact Macintosh technical support Can another Macintosh computer on the network print to the equipment If so compare the settings to determine which need to be changed to support print from this machine E UNIX Linux environment Are the IP address properties correctly set Next Step g Refer to your Macintosh networking documentation or contact Macintosh technical support Corrective Action Set up the IP address correctly Is the LPR LPD print correctly set Next Step g Set up the LPD print service correctly Did you successfully install the UNIX Linux filters Next Step g Refer to the Software Installation Guide to install UNIX Linux filters Did you successfully create and set up a print queue Next Step g Refer to the Software Installation Guide to configure the print queue Can you print to the equipment using LPD as the root Next Step
5. Network Settings 2500 Syntax error command unrecognized Check whether the Terminal mail address and Destination mail address are correct Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again 2501 Syntax error in parameters or arguments Check whether the Terminal mail address and Destination mail address are correct Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again 2503 Bad sequence of commands Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2504 Command parameter not implemented Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2550 Mailbox unavailable Confirm that the destination Email addresses are correct Check the access privilege for the mailbox in the mail server 2551 User not local Confirm that the destination Email addresses are correct Check whether the mail server is operating properly 2552 Insufficient system storage The file is too large for the mailbox Confirm the mailbox size on the mail server Transmit again in text mode or with a lower resolution I
6. This chapter describes how to check the status of the equipment with TopAccess Hardware Status Icons on TopAccess Device Tab c cccscecseeeesseeeeeeseeeeeeeeeenenseeeeees 98 Error Messages area ci ca cc ees cea steam e sia taivaied pe vas ek caw ae seen wa acbanetenancies 100 Errol COGCS iisi iau sia wieiecias sede neta a aa es ecko ieee ace 102 Emor COGS ONDE ODS cacti teiar ccd aaa mands ata E E bedi ponte teas Meant amancants amen aumienctiyaeataasin 102 Error codes ON transmission and reception cceceeccceeececeeeceeeeceeeeceeeeceeeeseeeeseueeseeeeseeeeseeesseeeeseeeeseeeeseeeeseeeaes 104 E MOP COJESONSCINJODS ciee oai aa a a a a a 107 Hardware Status Icons on TopAccess Device Tab When the equipment requires maintenance or when an error occurs with the equipment the icons indicating the status information appear near the graphic image of the equipment on the TopAccess Device tab The following are the icons displayed and their descriptions For details of the Device tab of TopAccess refer to the TopAccess Guide Printer Error 1 This icon indicates a non recommended toner cartridge is used and that the equipment has stopped printing P 48 Replacing a Toner Cartridge Printer Error 2 This icon indicates e You need to remove paper from the exit tray of the equipment e You need to remove paper from the receiving tray of the Finisher e You need to remove the staples jammed in the Finish
7. Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess Device Tab cccscccesseeeeeeeeeeceeeceeeseneeeeneeenesens 98 Error MGSSAGCS siccevestccencntdveatacnesewe ree venteateesteunurecionaadecsrncdutammenreeuremutvadueinecessmunnimetvewiesineniys 100 IPOD CG OGG S easacved scant eal a coguncinuaeientiuey E taunted ustrennelunmedadeusancuyaueeansiaielaunes temmeasiay 102 ErOl GOGEScONl PAIN JODS aaa a oia a A 102 Error codes on transmission and reception ccccccecceeeceeeceeeeeeeeeeseeeeeeeeeeseeeeeeeeeeseeeeees 104 EmorcodeS on Scan JODS earo aaa a EROE A E tetaaenad dat aieend uecoke lea 107 Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment ccccceeeseeeeeeeeeeeeees 114 GENE lal OD EAN on Ss ssion a tae a lnottite e Muesli athe duidecten tuataa te 114 ORIGINGIS ANG Papei cco ast Siete eet ace occ ace at eee cane eee eee 115 Regular MAINLOM AN CC ona a a a a Eaa aaa a aa aa aankan 116 INDEX aciers aniraa E a Eae OE Eia 117 CONTENTS 5 6 CONTENTS TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper toner and other finishing processes This chapter also describes how to supply paper toner and staples When This Screen Is Displayed 2 c scccesecesseceeeeceneecneecensconeeceneeonseeeneeceeseonsecenseoenseoanes 8 Messages Displayed on the Touc
8. DING COMMANG 2 cccetscecretsinatincce a aat 88 POUNCE cecctiotett selec tcc cua entaimtacBecasessaatersengue teats 90 Port DrMr CHIVED eii a N 14 PINE ODS SIMON peninda en al anette Mes theoeds 72 Printer configuration retrieving ccccceeeeceeceeeeeeeees 15 Printing environment NUX seror a a utuen tate tanemtiad aes 92 Macintoshi Savcrcsetsesen neers irtaeele ieee 92 NEI ANG auenien e cides ia 91 Novell Print eranan a aa a 76 UNIA eatehstatateascitaie N 92 WVINGOWS dirmeramin n ar a a a a a eveeer 90 91 Printing problems network related cceeeeeeeeees 90 PriVAle ONIN NOD eiaa ina ade deed eteet 73 R Raw Frill cinneann aad abaneaneoeucedueae 90 Regular maintenance ccccceececceeceeceeeeeeeeeeeeees 116 Replacing toner Cartridge ccccceccseeeeeeeeceeeeeeeees 48 S Scan data e mailing Scan data sisanra nan AA ead 80 saving in the shared folder cccecceceeeeeeeeeeeeeees 80 SMB DRIAL cicScvincts vataw tance epetaa a S 76 90 Staple jam clearing Finisher MI TIOT casetnecivsesctetd ccchude Gocamestedacddesseatece 42 Hanging Finisher MJ 1031 cecceceeeeeeeeeeeeeeeees 44 Saddle SUEN UNIE saniser ade vated velnte tarsal a E k 46 Staples refilling miserans eeit ia aai aat 56 Finisher MIETIO T cache ann a cue ao axes one 56 Hanging Finisher MJ 1031 cccseceeeeeeeeeeeseeeees 57 Saddle Stitch Finisher MJ 1106 ccceeeeeeeeees 56 Saddle S
9. Open the automatic duplexing unit on the right 2 Open the jam releasing cover Put your fingers into A push it up to release the lock and open the jam releasing cover 3 Pull the green lever down and open the transport guide If no jammed paper can be found on the paper exit side go to step 6 4 Turn the green dial downward to move the paper up 5 Remove the jammed paper from the receiving tray 22 Clearing a Paper Jam Turn the green dial upward to move the paper down then remove it 7 Close the transport guide holding the green lever Close the jam releasing cover and the automatic duplexing unit Be sure to securely close both sides of the jam releasing cover and of the automatic duplexing unit E Paper jam in the Bridge Unit optional 1 Open the cover holding the handle of the Bridge Unit 2 Remove the jammed paper inside the Bridge Unit Clearing a Paper Jam 23 Tip If the jammed paper cannot be removed because the right side is caught by the fuser unit follow the steps on P 21 Paper jam in the fuser unit 3 Close the cover of the Bridge Unit E Paper jam in the Finisher MJ 1101 and the Hole Punch Unit MJ 6103 both optional Paper Jam in the upper receiving tray Raise the lever and open the upper receiving tray of the finisher 2 Remove the jammed paper Open the cover holding the handle of the Bridge U
10. PDL Settings tab in Customization of the Device Settings tab before printing such documents Print Job Problems 73 Printer Driver Problems This section describes the troubleshooting for the printer drivers Tip For the error messages that appear during the installation of the printer drivers refer to the Software Installation Guide WE Cannot print port setting problems Problem Description cannot perform printing with the equipment Corrective Action If the printer driver on the client computer points to a wrong network port jobs neither appear in the current jobs queue nor are printed Fix the problem following the procedure below Open the Printers folder from the Control Panel Right click the printer driver icon Select Properties from the shortcut menu Select the Ports tab Make sure that the path to the printer and the device name are correct lt device name gt print lt device name gt is the same as the device name set from the touch panel print may be univ or ps3 depending on the printer driver you use 6 Click the General Tab and click Print Test Page to confirm that the settings are correct oe oy S E Cannot print SNMP Community Name problems Problem Description cannot perform printing with the equipment Corrective Action Check if the SNMP community names are the same in the following 3 settings e Equipment e TCP IP port of the Ports tab in the printer
11. Staples Examine stapler A staple jam has occurred in the stapler of the Finisher Remove the jammed staples P 42 Clearing a Staple Jam Saving energy press START button The equipment has entered into the energy saving mode since it has not been used for a certain time Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the energy saving mode CHANGE DRAWER TO CORRECT PAPER SIZE No paper suitable for the original is set Place suitable size paper for the original in the drawer Time for periodic maintenance The equipment requires inspection and maintenance by a service technician Contact your service representative for maintenance POWER FAILURE A job was interrupted by a power failure or some other reason The print or fax job may be incomplete Press JOB STATUS to check whether any jobs are unfinished To clear the messages press the FUNCTION CLEAR button twice Messages Displayed on the Touch Panel 11 Message ERASING DATA Problem Description The Data Overwrite Enabler optional is clearing the data Corrective Action This message is displayed if the Data Overwrite Enabler optional is installed You can operate the equipment while the message is displayed Check paper size setting on control panel for Bypass Check the direction or size of the paper A paper jam has occurred because of a
12. between the paper size and the tray 1 Paper with the size of 320 mm x 450 mm or 320 mm x 460 mm tried to be output in the lower receiving tray of MJ 1101 MJ 1106 2 Paper with the length of 457 mm 18 or longer tried to be output in the lower receiving tray of MJ 1101 MJ 1106 or the tray of MJ 1031 3 Paper with the length of 450 mm 17 7 or longer tried to be output in the receiving tray of the equipment with any Finisher installed Delete the failed print job select the appropriate tray for the paper and perform printing again Cannot print this paper type Set the other paper type Printing was attempted but failed The paper could not be output in the tray selected because of a mismatch between the paper type and the tray Special paper or thick 4 paper tried to be output on the lower receiving tray of MJ 1101 MJ 1106 Delete the failed print job select the appropriate tray for the paper and perform printing again Change from this mode Count over cannot store anymore The number of originals to be scanned has exceeded the limit specified with the department or user code during scanning 10 Messages Displayed on the Touch Panel Ask your administrator for details of setting the limit for the number of copies Message READY SADDLE STITCH TRAY FULL Problem Description The saddle stitch tray of the finisher is full of paper Corrective Action Remove the paper from the s
13. equipment network connection problems Corrective Action Set up the IP address correctly Is Raw TCP print correctly set Next Step 4 Set up the Raw TCP print service correctly Is LPR LPD print correctly set Next Step g Set up the LPD print service correctly Were the proper printer drivers installed Next Step g Refer to the Software Installation Guide to install the proper printer drivers Is the Raw TCP or LPR port configured with the correct IP address Next Step g Refer to the Software Installation Guide to configure the proper port Can you print to the equipment 90 Printing Problems Network Related See the following section to fix the problem P 76 Cannot print with the equipment network connection problems E IPP print in a Windows operating system environment Check Are the IP address properties correctly set Yes Next Step U Corrective Action Set up the IP address correctly Is the HTTP server on the equipment enabled Next Step 4 Enable the HTTP server in the HTTP Network Service Is the IPP print correctly set Next Step g Set up the IPP print service correctly Were the proper printer drivers installed Next Step 4 Refer to the Software Installation Guide to install the proper printer drivers Is the IPP port configured with the correct URL Next Step 4 Refer to the Software Inst
14. file Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2B30 Insufficient disk space Delete unnecessary documents in e Filing and try again 2B31 Failure to access Electronic Filing Turn the power OFF and then back ON Retry the job in error Delete the specified e Filing or folder and reset them If the specified e Filing or folder cannot be deleted contact your service representative 2B50 110 Error Codes Failure to process image Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative Error Code 2B51 Problem Description Failure to process print image Corrective Action Make sure that the Function List can be printed out Try printing again If the error still persists contact your service representative 2B71 The storage period of e Filing documents will expire Check whether any necessary documents are stored in e Filing The documents will be deleted in a few days 2B80 The HDD for storing e Filing data is running out of space Delete all unnecessary documents in e Filing 2B90 Insufficient memory Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2BAO Invalid box password specified Make sure that the password is correct and try sc
15. i Set up UNIX Linux access for the equipment to enable other users to print from the Bourne shell Refer to your UNIX Linux documentation for more information Can you ping the equipment from your computer Next Step g Try a remote ping from another server If you can reach the equipment from that server check for conflicts between the equipment and your current network segment Is the LP Daemon functioning Next Step g Reload Daemon or restart the system Can you print to the equipment 92 Printing Problems Network Related End Contact your service representative Network Fax N W Fax Driver Problems This section describes the troubleshooting for the Network Fax N W Fax driver E N W Fax Driver Installation Error Messages For information on the installation of the N W Fax driver refer to the Software Installation Guide LI Setup needs to copy Windows NT files Problem description The wrong port type was selected from the Printer Ports dialog Corrective action l 2 3 Click Cancel until the Add Printer Wizard terminates Select Add Printer from the File menu in the Printers folder to start the Add Printer Wizard and then perform the installation again When the screen for selecting a port is displayed select Local port to add a printer Q Client software CD now required Problem description When adding a new printer driver the end user did not choose
16. inea ENN 89 Local DISCoOvery aipuen kena A 87 Locating the equipment sssssessinerersrsrerrrrererrrsene 86 87 LPR ONNU snaren ae 76 90 N NAN Fa diver dessan e o e adaddewdas 93 Near soseen ecaatmectsulecteesetheniante 51 Near Empty toner cartridge replacing sssessenenesen 51 Network Fax dV irmoan A a 93 Novell DUNE oasen aG 91 P PAPER IAM zaseo nan R 13 caused by a wrong paper size setting 000000 37 OCN Seane R 13 occurs frequently onnnnennnnenenonnnnnnnnnnrrnrnnnnrnrnnnnne 15 tips on removing the jammed paper cceeeeeeees 14 Paper jam clearing automatic duplexing unit ccccc eee eeeeeeeeeeeeaeeees 20 BridGe UNIE cieuscchtaiesuekecieaguet escalates AERE 23 DY DAS SWAY areenaa a e shee acaxeencdocetuets 20 drawer feeding Portion rassisid a o ania 17 drawer of the Large Capacity Feeder 0000 19 TE E E A E A E A E E ET 19 Finisher and Hole Punch Unit cccceceeeeeeee eens 24 fuser Unibus ea abi toeue wide e 21 Hanging Finisher MJ 1031 ccceceeeceeeseeseeeeees 32 jam releasing COver 22555 nciahsacs che cncies eet aoe ceeedemecs 21 Large Capacity Feeder ccceccecceeeeeeseeeeeeeeeeeees 18 Paper Peed Pedestal icsatisoveivetesinandaeaucsunwn uns 18 19 Reversing Automatic Document Feeder 15 16 Saddle Stitch Finisher and Hole Punch Unit 28 Saddle SutChsunt cies sepeced co tedeecvscox A 33
17. is currently in use Problem description The driver was either opened printing a job or in use by another printer or application when you attempted to delete it Corrective action Make sure all print jobs have been completed before deleting a port If there are still problems exit all applications and try again Check each driver to see if another driver is using the same port If so first change the driver s port setting and delete the port LJ Problem with the current printer setup Problem description The driver was not set up properly possibly because the installation procedure was not completed Corrective action Delete the driver and either reinstall it from the Client Utilities CD ROM or download it from this equipment E N W Fax Driver General Errors LI Could not connect to the MFP device appears Problem description When users are trying to access to the properties of the N W Fax driver an error message Could not connect to the MFP device appears Corrective action Communication between the N W Fax driver and this equipment failed Make sure that this equipment is operating If not turn its power ON Connect the N W Fax driver with this equipment through the TopAccess If the connection fails reboot the computer and this equipment LI The fax jobs are not listed on the Logs Transmission screen in TopAccess Problem description When confirming the fax job logs on the Logs Transmission
18. local storage folder in the creating a new document equipment and try scanning again HDD full failure during processing Reduce the number of pages of the problem job and try 2D66 again Check whether the server or local disk has sufficient space in its capacity 2D67 FTP service is not available Ask your administrator whether the FTP service is configured correctly 2D68 File Sharing service is not available Ask your administrator whether the SMB protocol is enabled 2D69 NetWare service is not available Ask your administrator whether the NetWare protocol is enabled Failure to delete file Delete the files in the shared folder with Explorer turn the power OFF and then back ON and reattempt the 2DA6 l l l problem job If the error still persists contact your service representative Failure to acquire resource Turn the power OFF and then back ON Try the 2DA7 problem job again If the error still persists contact your service representative 2DCO Job canceled The job was canceled 2DC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job Store to USB 2E10 2E12 2E13 Wrong Job status Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2E11 Not enough memory Wait for a while and try again If the error still persists turn the power OFF and then back ON and make anothe
19. mismatch between the paper size placed in the bypass tray and the size registered for the bypass tray in the equipment Register the paper size correctly Just releasing the paper jam does not prevent another one P 37 Clearing paper jams caused by a wrong paper size setting Misfeed in bypass The paper placed on the bypass tray jammed Remove the jammed paper and set the paper again Check the direction or size of the paper on the bypass tray and press START The direction or the size of the paper placed on the bypass tray is incorrect Check the direction and the size of the paper and then replace it on the bypass tray The side guides of the bypass tray do not fit the paper length Align the side guides of the bypass tray to the paper length Reboot the machine An error has occurred in the equipment which has stopped normal operation Rebooting the equipment may correct the error To reboot the equipment turn the main power switch off and then on Toner near Empty ORK Toner is running out indicates the color The colors are shown in abbreviations when two or more toners are running out Y yellow M magenta C cyan and K black Some toner is still left in the toner cartridge while this message is displayed You do not have to replace the toner cartridge yet Check the color of the toner on the touch panel and prepare the toner cartridge About another 1000
20. or printing again LJ Jam when printing from the FAX 1 Pull out the drawer in which paper jams occurred and remove all the paper from it 2 Place the paper corresponding to the set size in the drawer 40 Clearing a Paper Jam Check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides Clear the paper jam following the guidance shown on the touch panel Then close all the drawers and covers Printing resumes Clearing a Paper Jam 41 Clearing a Staple Jam When a staple jam has occurred in the stapler of the Finisher or Saddle Stitch unit clear the jam following the procedure below Ll P 42 Staple jam in the Finisher LO P 46 Staple jam in the Saddle Stitch unit MJ 1106 W Staple jam in the Finisher LJ Finisher MJ 1101 MJ 1106 Open the front cover of the finisher An illustration of MJ 1101 is given in the right hand figure 2 Remove the staple cartridge 3 Lower the guide while holding the knob A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the jammed staples 42 Clearing a Staple Jam Holding the knob raise the guide and return it to its Original position Remove the staples fallen
21. print servers and attaching the print queue Next Step Set up the NetWare server Refer to the Software Installation Guide If you set up Novell print services can you see the print job using PCONSOLE or NWAdmin Next Step g Refer to your Novell PCONSOLE or NWAdmin user documentation for help with using these utilities Have you checked the gateway and subnet settings to make sure that the equipment is part of the same network gateway as the client from which you are trying to print Next Step Set up the TCP IP correctly Are other services and communications performed over the network behaving in the normal and expected manner WE Cannot print with SMB print Problem Description When an attempt is made to print a document using an SMB connection the job cannot be printed and such messages continuously appear as No more connections can be made to this remote computer or Your file could not be printed due to an error Corrective Action SMB print is supposed to be utilized in a small network If you can use Windows XP Windows Vista Windows 7 Windows Server 2003 or Windows Server 2008 as a print server printing via the Windows Print Server is recommended If you cannot use the Windows Print Server in your network use LPR print instead WE Cannot print properly with AppleTalk print Problem Description e Text will be printed as striped lines for an email message e Some text is not
22. reperforming the job in error If the error still persists turn the power OFF and then back ON and then try again 2014 Invalid parameter specified If you are using a template create it again If the error still persists turn the power OFF and then back ON and then try again 2015 Mail size exceeded limit or maximum size You are sending too many documents at a time Send them separately 2C30 2C33 Disk access error Complete any running jobs first before reperforming the job in error If the error still persists turn the power OFF and then back ON and then try again 2C40 Failed to convert image file format This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still persists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2C43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2C44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2C45 Failure in making meta data Make sure that the template setti
23. screen in TopAccess the fax jobs that are sent are not displayed Corrective action If the relevant fax job is not included in the Log list your transmission job may not have been performed In this case search for jobs without the department code in the JOB STATUS FAX on the control panel Then select the relevant fax job and press the SEND button to resend it 94 Network Fax N W Fax Driver Problems Q Fax transmission cannot be performed with a cover sheet Problem description In a N W Fax driver which is set to the IPP port no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel Corrective action Set the file name of the printer driver in 30 letters or less Network Fax N W Fax Driver Problems 95 Client Software Authentication Problems WE Cannot log in using client software Problem Description cannot log into the equipment using client software Corrective Action If you cannot log into the equipment using client software contact the administrator of the equipment Since the user name and password registered in the client software are used for authentication in the case of automatic login the log in screen may not be displayed 96 Client Software Authentication Problems CHECKING THE EQUIPMENT STATUS WITH TopAccess
24. specified in To field Corrective Action Make sure that there is no unpermitted character in the Destination mail address Delete any unpermitted character and reset the appropriate Destination mail SMTP service is not available address then try again Ask your administrator whether the SMTP service is an enabled SMTP authentication error Confirm that the login name and password are correct 2C71 If SSL is enabled make sure that the SSL port number is correctly set 2C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 2CCO Job canceled The job was canceled 9CC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job Save as File 2D10 2D12 2D13 Wrong Job status Turn the power OFF and then back ON Try it again If the error still persists contact your service representative 2D11 Not enough memory Wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2D14 Invalid parameter specified If you are using a template create it again If the error still persists turn the power OFF and then back ON and then try again 2D15 Exceeding maximum file capacity Divide the file into several files or try again in a single page format 2D30 Failure to create directory Make sure t
25. that LDAP server is correctly running 4 Is the LDAP server setting correctly set Enter the correct LDAP setting Reenter the correct password carefully because it is displayed by asterisks LDAP Search and Authentication Problems 89 Printing Problems Network Related Among the several ways to use the equipment in the network the simplest one is to set the equipment in the TCP IP environment using a DHCP server to assign IP addresses dynamically to devices Using the default settings also assures an easier network implementation although you may be required to customize the settings to accommodate them in your particular environment Some common network configurations are shown below along with the steps required to configure the equipment If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment contact your service representative Tips e You can change the network protocol settings with the touch panel of the equipment or with TopAccess the Administration page e For the error messages that appear during the installation of the printer drivers refer to the Software Installation Guide E SMB print and Point amp Print in a Windows operating system environment Are the IP address properties correctly set Next Step g Corrective Action Set up the IP address correctly Is the Microsoft computer name device name unique Next Step g S
26. that the most current version of Novell Client software is installed Print an NIC Configuration page from the Next St Configure the proper protocol equipment Does the equipment support the same ae ki protocol as the network Change the protocol settings from TopAccess if necessary and reboot the equipment for the Next Step changes to take effect Repeat step 2 Was the device discovered Check the NIC Configuration page Are the IP Next Step Setup the TCP IP settings correctly address and subnet mask settings correct v Check the router to make sure that it is not Next S Adjust the router settings filtering out the equipment packets Is the router tep processing equipment packets correctly Can another computer within the same network Next Step See the following section to fix the problem segment discover the equipment 4 P 86 Locating the Equipment in the Network Check the NIC Configuration page Is the Unit Next Step Contact your service representative Serial Number part of the device name Check link activities on the port being used by the equipment and the integrity of the network cable hub or switch that connects the equipment to the network Replace any network components that you can tell or suspect are faulty Locating the Equipment in the Network 87 E Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command
27. the finisher Tip If the message Check staple cartridge remains repeat the procedure above from steps 1 to 10 W Refilling Saddle Stitch unit staples MJ 1106 When the staples of the stapler in the Saddle Stitch Finisher MJ 1106 have run out refill the staples following the procedure below 1 Open the front cover of the finisher and pull out the Saddle Stitch unit until it stops Refilling With Staples 59 1 TROUBLESHOOTING FOR THE HARDWARE Remove the staple cartridges Replace both cartridges at a time Press the buttons on both sides of the cartridge The transparent cover of the cartridge is lifted After the transparent cover is lifted take the empty staple case out of the cartridge Fit the new staple case into the staple cartridge Insert it to the rear until it clicks At this step do not remove the seal bundling the staples Press down the transparent cover of the cartridge Press it down until it clicks 60 Refilling With Staples 7 Pull out straight the seal bundling the staples Insert the cartridge until it is caught by the latch of the staple cartridge Fit the staple cartridge and is fixed with a click 8 Return the Saddle Stitch unit to its original position Close the front cover of the finisher 9 Refilling With Staples 61 Cleaning the Slit Glass and Main Chargers Follow the procedure below to clean the slit glass and th
28. the shutter of the paper exit portion and remove the paper 9 Close the cover of the Bridge Unit 1 0 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks A CAUTION Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you Tip The upper receiving tray of the finisher can also be closed by pressing the right side of the lever 30 Clearing a Paper Jam Close the cover of the Hole Punch Unit when it is installed 11 1 2 Close the front cover of the finisher Clearing a Paper Jam 31 E Paper jam in the Hanging Finisher MJ 1031 optional A CAUTION Be careful not to let your fingers be caught between the equipment and the finisher optional This could injure you 1 Separate the finisher from the equipment Press the lever to unlock the finisher and slowly separate it from the equipment placing both of your hands on the front and back of the finisher 2 Open the cover holding the handle of the Bridge Unit 3 Remove the jammed paper inside the Bridge Unit 4 Close the cover of the Bridge Unit 5 Remove the jammed paper in the exit portion 32 Clearing a Paper Jam 6 Connect the finisher to the equipment Move the finisher slowly toward t
29. to follow the procedure below Troubleshooting differs depending on how the paper jam has occurred LL P 38 Jam when making copies or prints using a drawer LL P39 Jam when making copies or prints using the bypass tray L P 40 Jam when printing from the FAX Clearing a Paper Jam 37 LJ Jam when making copies or prints using a drawer 1 Clear the paper jam following the guidance shown on the touch panel Open the paper source drawer check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 3 Close all the drawers or covers 4 Press YES when Cancel print job appears The print job is canceled STORAGE SETTINGS gt TEMPLATE E 7 REMAIN SET 1 L SJAUTO ATTENTION COLOR BLACK Cancel print job AUTO COLOR YES Jato vy a EXT ROOF COPY SJ TRAY EDIT IMAGE mares JOBSTATUS If you do not want to cancel the print job To restart the job without canceling it replace the paper in the drawer with that corresponding to the size set in the equipment after the paper jam is cleared Then if you press NO in step 4 the job can be restarted In this case it is not necessary to follow step 5 and later 5 Press the USER FUNCTIONS
30. 3 CONTENTS 3 Printing a document including many graphics takes tiMe cccccceceeeeeeeeeeeeeeeseeeseeeaeeees 73 Printer Driver PFODICING esaii EEEE E EEEE a EEEE E EEEE EA Aa 74 Cannot print port setting PrODIOMS cccccccsccceeecceeeceecceeccenecaueecaeecaeeceueceueeceeecueessueeags 14 Cannot print SNMP Community Name problems ccccccceeceececeeeeeeeeseeeaeeeseeeeseeeaees 14 Command line options not processed ccccecccecccececeeeceeeceeeeseeeseeeeseeeseeeseeseuesueeeeeeseeeees 14 Retrieval of printer configuration failed cee ceccececeeeeeeeeeeeeeeeeceeeceeeeseeeseeeseeeseueeeeeeaeeees 15 Cannot change settings on the Device Settings tab ccc ccccseeeeeeeeaeeeeeeeseeeseeeees 15 Network Connection Problems s iisisccssiaverscsoverecsweeteevansencedvnescusdveuarveatvarneeesegurensneesiwenneetie 76 Cannot print with the equipment network Connection probleMS cccccceeceeeeeeeeeeeeeees 76 Cannot print With SMB printesescccsnanaseri cbse a a eee deride ee 76 Cannot print properly with AppleTalk print ccccccccccecesececeeeceeeeeeeeseeeseeeeeeeseeseesaeeeaes 76 CHEE PEODICINS sonrasa e deserves taaeaesees S N 77 CHECKING Te CHEMUStAWUS wate eeact ceria e tiie Minncaerictc asta ules paseo iat ence Aen ula a a TT Hardware PEODICINS curions aaa S aaan Daa aa S ea EA E EA A 78 POL JODS MOL OUIDULE seimrtruke iina a a a a lent umtlettutelntratheue 78
31. A A ieeeee 42 Staple jam in the Saddle Stitch unit MJ 1106 2 0 0 eee eeeeeeeeeeeeeeeeeeeseeeeeseeeseeeeeeeeeeaes 46 Replacing a Toner Cartridge sei a a uussiecunsupevaeseusecn ed 48 Replacing a Near Empty toner cartridge cccccccceecseeeeeeeceeeeeeeeseeeseeeseeeseeeeaeeeseeeseeeees 51 Replacing the Waste Toner BOX cccccceceeseeeeeeeeseeeeeeeeeeeneseneeeeeeeseenesenseesseneseneseesoessanesenees 54 Remlling WIASS taple Scc a E 56 REINO FiNiShEr Staple Sairi a E E A A A RA 56 Refilling Saddle Stitch unit staples MJ 1106 cc cccecccseeeeseeeeeeeeeeeeeseeeeeeeeeseneeseeeeseeeens 59 Cleaning the Slit Glass and Main Chargers cccsccceeeeeseeeeeeeeeeeeeeseeseceneeeneseneeenessenenanes 62 Cleaning Whe SII GlaSSis e accel ee ccts tals aden asctiddeeias Meee etic eres atone Aneel ae ee 62 Cleaning the main CNAMGELS ccccccccscccececececseeceuceceeecececsueceueceueecaeecseecsueceueesaeesaeesaeesnaes 64 Cleaning the Hole Punch Dust Bin iicsdeci sci stisiescteencctesuansiard ict end eva raviauwsed ocauceiwsasdauieweusstanieontas 65 Chapter2 TROUBLESHOOTING FOR COPYING CODVING PIODIOINS siccasico ees ahweiavanactcaneciedenecastnptes sannawnne tan aA A EE EEEE E 68 Chapter3 TROUBLESHOOTING FOR PRINTING Print JOD PFODICMS coniata a a E a a a aS 72 Clearing DNE OO CTO lS gs sa a a e Meee 72 Cannot remember the document password for a Private Print jOD ccccccceeeeseeeeeeeees 7
32. Chapter4 TROUBLESHOOTING FOR SCANNING Scanning Probles sisi cise es eras cena es an a Cee meno acid ence cede Sosa EEEa 80 Cannot Emal MY SCANS sinia eea Sie arcesneal E E 80 Cannot find the data saved in the Shared fOlder cccccceecceeeseceeeeeeeceeeceeeseeeeeeeeeeeeeeeees 80 Chapter5 TROUBLESHOOTING FOR e Filing O FINNG VWVED Utility Problems naranai ue ccs aaa aa saver aaaea aaa needs 82 e Filing Web Utility terminates the SESSION cccccccecsecceeceeceeeeeseeseeceeceeceeeseeseeseeeeeeeeees 82 Numerous sub windows repeatedly appear 0 ecccccceeceeeeeeeceeeneeceeeeeeeneeeseeseeeseeeeeeseeeaees 82 Displaying the items in the Contents Frame takes a long timMe cccccceeeceeeeeeeeeeneeeees 82 Enor messages nera a a a a a 83 Chapter6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the NetworK ssaannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnne 86 Cannot locate the equipment in the network cccceccc cece eececeeeceeeceeeeseeeseeeeeeeeeeeaeeesaeeaes 86 Cannot locate the equipment with Local DISCOVELY cccccccceceseeecaeeeeeeeseeeseeeeeeesaeeeaees 87 Equipment does not respond to ping command ccccccecceecceeece ceases eeseeeaeeseeeseeeaeeeaeeses 88 LDAP Search and Authentication Problems cccccceseeseeeeeeeeeeseeeeeeeeeeseeeeeeseenessnessnenags 89 Network shutdown occurs or touch panel disabled after LDAP se
33. Corrective Action Check the network settings following the checklist below No Check Yes No Confirm that the TCP IP protocol suite is installed Next Step on the client computer 4 Corrective Action Refer to the networking section of your operating system documentation Look at the NIC configuration page and confirm that the TCP IP settings are correct Is the IP Next Step address entered and valid Are the Gateway and v Subnet settings correct Enter the correct TCP IP settings Reboot the equipment Check the NIC Configuration page that is printed out Are the TCP IP settings correct Next Step g The settings are not binding contact your service representative Try to ping the equipment again Did the Next Step equipment respond to the ping 4 Can you ping the equipment from any other computer within the same network If not the Next Step equipment might have an IP address that is out of range or invalid Contact your local network specialist for a valid IP address for the equipment Can you ping to another computer within the Next Step same network Check the computer s protocol settings to make sure the gateway and subnet settings are correct If you have customized the device name you can check if the NIC is functional by restoring the default settings When the equipment Next Step automatically reboots and an NIC Configuration v page is printed does the device name include t
34. Device Settings tab is grayed out and their settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log on with the Administrator Printer Driver Problems 75 Network Connection Problems This section describes the troubleshooting for printing in the network connection environment Tip See also the checklists by types of printing and operating systems on P 90 Printing Problems Network Related WE Cannot print with the equipment network connection problems Problem Description cannot perform printing with the equipment Corrective Action See the checklist below to determine if the cause of the problem is related to a network If it is see LL P 90 Printing Problems Network Related In that section several OS and printing method based check lists are provided to help you find the appropriate action to take Check Yes No Corrective Action Have you set the protocol settings so they are compatible with your network and client protocol settings Next Step Ue Set up the proper protocol Have you set up the appropriate type s of print services that should be supported Next Step 4 Check the settings required for your printing environment If you are using Novell print services did you set up the Novell side of network printing such as creating
35. Error Codes Also refer to the Printing Guide for more information on resolving output errors caused by software settings 78 Hardware Problems TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning Scanning Boel 2 9 12 1 0 eee ene ee ere i a mae eee eens een ee ee ere enn 80 Cannot E Mail My SCANS cxctx eit na orig BS eee ce ce end Rae ah esol 80 Cannot find the data saved in the Shared fOldED ccccccseeccceceeeceeeeeeeeeeeeseeeeeesseeeeeeeseeeeeeeeaaeeeeseaaeeesaueneeeesaaess 80 Scanning Problems This section describes troubleshooting for using scan data E Cannot E mail my scans Problem Description have scanned a document and sent the copy as an e mail attachment but the e mail does not reach the specified e mail address Corrective Action Check the following points e The correct e mail addresses are specified e The equipment is correctly configured for and connected to the network e For the SMTP Client settings the SMTP server address is correctly set e For the SMTP Client settings the Port Number is correctly set e For the SMTP Client settings the settings for SSL and or authentication are correctly set e The data size of the attached file is smaller than equal to the maximum data size receivable on the recipient s side For details on the network settings refer to the TopAccess Guide For details on e mailing
36. MARTIN EGLISE 76370 NEUVILLE LES DIEPPE ABGEFULLT IN FRANKREICH TEL 33 02 35 06 70 00 BOTTIGLIA IN FRANCIA EMBOTELLADO EN FRANCIA E HANDLE WITH CARE E STORE IN A DRY PLACE BELOW 35 C 95 F T FC25D K E READ THE OPERATING INSTRUCTIONS OF THE MACHINE BEFORE USING NET 550 g E MANIPULER AVEC PRECAUTION FOR e STUDIO2040C 2540C E GARDER DANS UN ENDROIT SANS HUMIDITE e STUDIO3040C 3540C OULA TEMPERATURE e STUDIO4540C AMBIANTE EST MOINS DE 35 C SHAKE WELL BEFORE USING D lace i ically COMPONENTS E LIRE LE MANUEL D EMPLOI DE L APPAREIL AGITER AVANT EMPLOI N ea See ene Polyester resin Wax Carbon black AVANT D EN FAIRE USAGE J j 1333 86 4 Silica 68909 20 6 TOSHIBA TEC CORPORATION 2 17 2 Higashigotanda Shinagawa ku Tokyo 141 8664 Japan MADE IN CHINA FABRIQUE EN CHINE gt PS lt PAT P 48 Replacing a Toner Cartridge Recommended toner cartridges To assure optimal printing performance we recommend that you use only genuine TOSHIBA toner cartridges If you use a TOSHIBA recommended toner cartridge you can utilize the following three functions of this equipment Cartridge detecting function This function checks if the toner cartridge is correctly installed and notifies you if it is not Toner remaining check function This function notifies you when there is little toner remaining in the cartridge as well as notifying it to your authorized service representative automatically by the remote service Image q
37. POP Before SMTP settings and POP3 settings are correct 1CCO Job canceled The job was canceled Power failure Check whether the power cable is connected properly and is inserted 1CC1 securely Check whether the power voltage is unstable 3A10 MIME format error Ask the sender to resend the Email in the MIME1 0 format 3A20 Email process error Ask the sender to resend the Email 3A30 Partial Email timeout error Ask the sender to resend the Email or change the Partial Wait time setting 3A40 Invalid partial Email received Ask the sender to resend the partial Email in the RFC2046 format HDD full error Ask the sender to resend the Email by separating it into several Emails If 3A50 this error occurs due to running out of paper and too many waiting jobs being stored in the hard disk add paper to activate the other jobs Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email setting and ask 3A70 the sender to resend the Email Partial Email disabled Ask your administrator to enable the Enable Partial Email setting and ask 3A80 i the sender to resend the Email 3B10 Email format error Ask the sender to resend the Email 3B20 Content Type error Ask the sender to resend the Email with attached files that are TIFF format 3B40 Email decode error Ask the sender to resend the Email TIFF analysis error Ask the sender to resend the Email with attached files that are TIFF 3C10 3013 format 3C20 TIFF compression error As
38. PPAREIL AGITER AVANT EMPLOI Do not place it vertically e STUDIO3540C 4540C AVANT D EN FAIRE USAGE Ne jamais mettre debout COMPONENTS Polyester resin Wax Carbon black 2 2 Musick Irvine CA 92618 1631 949 462 6000 1333 86 4 Silica 68909 20 6 949 MADE IN U S A FABRIQUE AUX ETATS UNIS PAT P TOSHIBA AMERICA BUSINESS SOLUTIONS INC peels ii 7 ORIGINAL amp GENUINE TOSHIBA TONER SHAKE THE NEW TONER CARTRIDGE STRONGLY WITH THE LABEL SURFACE DOWN TO LOOSEN THE TONER INSIDE T FC 2 5 E K AGITEZ BIEN LA NOUVELLE CARTOUCHE AVEC LA SURFACE DE L TIQUETTE FACE BAS POUR LIB RER LE TONER QUI EST A L INT RIEUR NET 550 g AGITARE BENE LA NUOVA CARTUCCIA TONER CON LA SUPERFICIE DELL ETICHETTA VERSO IL BASSO PER DISTRIBUIRE FOR e STUDIO2040C 2540C 3040C UNIFORMEMENTE IL TONER ALL INTERNO e STUDIO3540C 4540C SCHUTTELN SIE DIE NEUE TONERKARTUSCHE GUT MIT DER FLACHE Do not place it vertically CONPONENTS DES ETIKETTS NACH UNTEN WEISEND UM DEN TONER 3 Ne jamais mettre debout Pol W DARIN AUFZULOCKERN i Non lo mettete verticalmente olyester resin Wax AGITE BIEN EL CARTUCHO DE T NER NUEVO CON LA SUPERFICIE DE Setzen es nicht vertikal Carbon black 1333 86 4 LA ETIQUETA HACIA ABAJO PARA SOLTAR EL T NER DEL INTERIOR iNo lo colocan verticalmente Silica 68909 20 6 NOIR NEGRO BLACK SCHWARZ NERO TOSHIBA TEC EUROPE IMAGING SYSTEMS S A BOTTLED IN FRANCE EMBOUTEILLE EN FRANCE
39. Pedestal optional c cccccecccsececeeeeeeeeeeeeeeeeseeeeaeeeaeeeaes 18 Faber jain In the drawers jase carte ee eels ne eat eee a ae 19 Paper jam in the drawer of the Large Capacity Feeder optional cccssccseeeeeeeeeeees 19 Paper jam in the bypass tray c 53 00 ieee ete ested dace alev etc catene nts eieeeuieeicene da deaaceaece 20 Paper jam in the automatic duplexing UNIt cee cecc cece eeeeeceeseeceeceeeeeeeseeeseeseeseeeaeeaess 20 Paper jam in the jam releasing COVED cccccceeceeeceeceececcaesaeeceeceeceeseesaeeceeseeeaesaeeaeeseesaees 21 FaADer AMV I TAC TUSER UNan E mate awan ga wwccsimalergcendsenrGanieanewmamalenakenan 21 Paper jam in the Bridge Unit Optional cccceccceeeecseceeseeeceeeeeeeeeseeeeeeeeeseeeeseeeeaeeeesaeeeas 23 Paper jam in the Finisher MJ 1101 and the Hole Punch Unit MJ 6103 both optional 24 Paper jam in the Saddle Stitch Finisher MJ 1106 and the Hole Punch Unit MJ 6103 both optional 0 0 0 0 cccccecceseeeeeseeeseeeeseeeeseeeeeeeeeneeeaes 28 Paper jam in the Hanging Finisher MJ 1031 optional cccccceccseeeceeeseeeeeeeeeeeeseeeees 32 Paper jam in the Saddle Stitch unit Optional cc ceccc cece eeeeceeeseeeeeeeeseeeseeeseeeeeeeeaeeees 33 Clearing paper jams caused by a wrong paper size setting ccceccceeccseeeceeeeeeeeeeeeeeeeees 37 Clearing a Staple Jan egan a a E 42 Staple JaNTAIN NG FINIS NGI risas sis case a n E
40. TOSHIBA Leading Innovation gt gt gt MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide r svuplio2040c 2540c 3040c 3540c 4540c 2011 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC No patent liability is assumed however with respect to the use of the information contained herein Preface Thank you for purchasing TOSHIBA Multifunctional Digital Color System This guide describes how to troubleshoot the problems that could occur while you are using the equipment Keep this guide within easy reach and use it to configure an environment that makes best use of the e STUDIO s functions E How to read this manual LJ Symbols in this manual In this manual some important items are described with the symbols shown below Be sure to read these items before using this equipment Indicates a potentially hazardous situation which if not avoided could result in death serious A WARNING 4 injury or serious damage or fire in the equipment or surrounding assets Indicates a potentially hazardous situation which if not avoided may result in minor or moderate A CAUTION p A 4 injury partial damage to the equipment or surrounding assets or loss of data Indicates information to which you should pay attention when operating the equipment Other than the above this manual also describes information that may b
41. WARE 6 To replace the toner cartridge press YES To cancel press NO ee REPLACE TONER CARTRIDGE Select toner cartridge color to change Exchange a toner cartridae with reference to the followina auidance ATTENTION YELLOW Y Open the fror Do you change a toner cartridge If you press YES go to the next step If you press NO the previous screen appears 7 Replace the toner cartridge See LL P 48 Replacing a Toner Cartridge for the correct procedure 8 Press FINISH REPLACE TONER CARTRIDGE Press FINISH button be e Close the front cover pressing both edges Replacing a Toner Cartridge 53 Replacing the Waste Toner Box When the waste toner box becomes full the symbol for replacement of the waste toner box blinks and the message Dispose of used toner appears Replace the waste toner box following the procedure below A CAUTION Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 1 Open the waste toner box cover 2 Pull out the waste toner box until you can see its opening Put the cap on the opening of the waste toner box 1 Loosen and take off the cap on the front top of the waste toner box 2 Put the cap firmly on the opening of the waste toner box 4 Take out the waste toner box A CAUTION Never attempt to incinerate waste toner boxe
42. ack ON and try again 1012 Message reception error Turn the power OFF and then back ON Perform the job in error again 1013 Message transmission error Turn the power OFF and then back ON Perform the job in error again 1C14 Invalid parameter If a template is being used create it again If the error still persists turn the power OFF and then back ON and try again Exceeding file capacity Ask your administrator to change the Fragment Page Size setting for 1015 l the Internet Fax setting or reduce the number of pages and try again 1C30 1C33 Disk access error Complete any running jobs first before performing the job in error If the error still persists turn the power OFF and then back ON and try again 1C40 Image conversion abnormality Turn the power OFF and then back ON Perform the job in error again If the error still persists contact your service representative HDD full failure during processing Reduce the number of pages of the job in error and perform it again 1C60 Check whether the server or local disk has sufficient space in its disk Capacity Address Book reading failure Turn the power OFF and then back ON Perform the job in error again 1C61 Reset the data in the Address Book and perform the job again If the error still persists contact your service representative 1C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment 1C64 Terminal mail address unset Ask your administrator to set the Emai
43. addle stitch tray of the finisher READY CHECK SADDLE STITCH STAPLER A staple jam has occurred in the stapler of the Saddle Stitch unit Remove the jammed staples P 46 Staple jam in the Saddle Stitch unit MJ 1106 READY CHECK SADDLE STITCH STAPLER No staples are left in the stapler of the Saddle Stitch unit Refill the staples P 59 Refilling Saddle Stitch unit staples MJ 1106 READY CHECK STAPLER A staple jam has occurred in the Remove the jammed staples stapler of the Finisher P 42 Clearing a Staple Jam READY CHECK STAPLER No staples are left in the stapler of the Refill the staples Finisher P 56 Refilling With Staples READY TONER NOT RECOGNIZED The toner cartridge indicated by is not installed at all or improperly so Install the toner cartridge correctly P 48 Replacing a Toner Cartridge A toner cartridge not recommended by TOSHIBA is being used Use a TOSHIBA recommended toner cartridge P 48 Replacing a Toner Cartridge READY HOLE PUNCH DUST BIN IS FULL The hole punch dust bin is full of paper punchings Remove the paper punchings P 65 Cleaning the Hole Punch Dust Bin READY FINISHER FULL The receiving tray of the finisher is full of paper Remove the paper from the receiving tray of the finisher READY INNER TRAY FULL The exit tray of the equipment is full of paper Remove the pa
44. age file format Corrective Action This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still persists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2E43 Encryption errorFailure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2E44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2E45 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2E65 There are too many documents in the folder Failure in creating a new document Delete the data in the local storage folder in the equipment and try scanning again 2E66 HDD full failure during processing Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity 2ECO Job canceled The job was canceled 2EC1 Power failure occurred Make sure that the power cable is co
45. aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight Copied image is partially missing The size or orientation of the copy paper and that of the original are not consistent The reduction ratio is not properly set Fit the copy paper size to the original or set the reduction ratio for the copy paper The binding margin is too wide Set the binding margin width to fully cover the original For details refer to Chapter 4 of the Copying Guide The original is larger than the printable area The outside part of the printable area cannot be copied The Full Image function enables you to copy the whole image of the original in the 95 99 reduction ratio Copied image is blurred 68 Copying Problems There is a gap between the original glass and the original Lower the Original Cover optional or the Reversing Automatic Document Feeder optional fully so that the original fully contacts the platen glass The copy paper is damp Replace it with dry copy paper Problem Description Copied image has unevenness in the horizontal direction Cause The main charger is stained Corrective Action Clean the main charger P 62 Cleaning the Slit Glass and Main Chargers Copied image has black streaks in the horizontal direction The scanning area or guides are stained Clean them P 116 Regular Maintenance
46. allation Guide to configure the proper port Can you print to the equipment WE Novell print in a NetWare environment Are the IPX SPX protocols enabled Is the correct frame type selected Next Step 4 See the following section to fix the problem P 76 Cannot print with the equipment network connection problems Corrective Action Set up the IPX SPX correctly If applicable did you successfully set up queue based print Next Step 4 Set up the NetWare server properly Did you configure the equipment for a NetWare connection Next Step 4 Set up the NetWare network settings correctly Did you configure the equipment for NetWare print service Next Step 4 Set up the NetWare print service correctly Were the proper printer drivers installed Next Step 4 Refer to the Software Installation Guide to install the proper printer drivers Is the IPP port configured with the correct URL Next Step 4 Refer to the Software Installation Guide to configure the proper port Can you see the equipment in Windows Network Neighborhood Next Step 4 Check that the SMB protocol is enabled in the client computers Can you print to the equipment See the following section to fix the problem P 76 Cannot print with the equipment network connection problems Printing Problems Network Related 91 E Macintosh environment Check
47. als The internal memory available ran out during scanning To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO The number of originals exceeds the limits Do you want to copy stored originals The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning The magazine sort or page number function is used Reduce the number of originals to be scanned and try again The number of originals exceeds the limits Will you copy stored originals Error Codes The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO Error codes indicating the status of the equipment may appear on the touch panel You can find the listings of these error codes in Chapter 7 P 102 Error Codes 12 Messages Displayed on the Touch Panel Clearing a Paper Jam E Locating a paper jam The equipment stops printing when the original or paper is jammed Paper jams are notified on the touch panel as follows Error code Misteed in duplexer TOTAL COUNTER 2666 Error message Open the automatic duplexing unit on the right Guidance for clearing paper jams Paper jam symbols The paper jam s
48. anning again or first reset the password and then reattempt the scan When this error occurs in the printing of the data in e Filing do this with the administrator s password If recovery is still not completed or in case of an invalid password for the operation of other printing opening the file etc contact your service representative 2BA1 Incorrect paper size color mode or resolution This size color mode or resolution is not supported by e Filing Please check the paper size color mode or resolution 2BBO Job canceled The job was canceled 2BB1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job 2BC0 System fatal error Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2BD0 Power failure occurred during e Filing restore Make sure that the power cable is connected properly and is inserted securely Resend the job 2BE0 Failure to obtain the machine parameters Turn the power OFF and then back ON Try scanning again 2BF0O Reached the maximum number of pages Reduce the number of pages of the job in error and perform the job again 2BF 1 Reached the maximum number of documents Delete the documents from the boxes or folders 2BF2 Reached the maximum number of folders Delete the folders from the boxes
49. arch ccceceeeeeee 89 LDAP authentication takes a long tiMe ccc cecc cece eeeeeeceeceeeeeeese eee eeseeeseeeeeeseeseeeneeeeesaes 89 Printing Problems Network Related ccccsseeeseeeeeeeseeseseeeeeeeeeeeeeeeeeeeeenseneseneeeeneansaaes 90 SMB print and Point amp Print in a Windows operating system environment cccceceees 90 Raw TCP or LPR print in a Windows operating system environment ccseceeeeeeeeees 90 IPP print in a Windows operating system environment cccceeeceeeseeeeeeeeeeaeeceeeseeeaeeees 91 Novell print in a NetWare CnvironMen ccccccccceccsecceeeeeeeneeceeeseeeseeseeeeeeeseeseeeaeeeseeeeeaees 91 MacNtoshn environmen eresse a cuter neacy cede latin vatuw Wome A A A 92 UNIX LINUX SONiV PORNO IM isos sah cating tare eaa a a E ateiabeds tae 92 Network Fax N W Fax Driver ProblemMs cccseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeenenneseneeanenenes 93 N W Fax Driver Installation Error Messages ccccecccsecceeeeeeeeceeeeaeeeeeeeseeeseueseeeeeeeesaeeees 93 N W Fax Driver General Errors ccccccceeeccececececeeecaeeceneeceeecueeceuecsueceueesueesaeeseeeseuseeeneaas 94 Client Software Authentication Problems ccccccecceeeeeeeeeeeeeeeeeeeeeeeeeeceneseaeeenesenseenesenenes 96 4 CONTENTS Cannot log in using Client SOPWALE cccccecccecccececeneceueceueecaeeceeesueecaeeseeesuesauesegeesaeenas 96
50. are Status Icons on TopAccess Device Tab 99 Error Messages When a message appears on the Device Tab of TopAccess see the table below for the corrective action Cover Open Please Close Cover Close the front cover Paper Feeding Cover Open Please Close Cover Close the paper feeder cover Transfer Transport unit Cover Open Please Close Cover Close the transfer transport unit Bypass Cover Open Please Close Cover Close the bypass cover Exit Cover Open Please Close Cover Close the exit cover Toner Cover Open Please Close Cover Close the toner cover Platen Cover Open Please Close Cover Close the platen cover Lower Tray Transport Cover Open Please Close Cover Close the lower tray transport cover Inserter Cover Open Please Close Cover Close the Inserter cover External Large Capacity Feeder Disconnect Please Joint it to Connect the External Large Capacity Feeder to the equipment Copier LCF Cover Open Please Close LCF Cover Close the Large Capacity Feeder cover Drawer 1 Open Please Close Drawer 1 Close the drawer Drawer 2 Open Please Close Drawer 2 Close the drawer Drawer 3 Open Please Close Drawer 3 Close the drawer Drawer 4 Open Please Close Drawer 4 Close the drawer Automatic Duplexing Unit Cover Open Please Close Cover Close the automatic duplexing unit cove
51. ating the Equipment in the Network ccccccceecceeceneceeeaeeeeeseneceeseneceeseesenesensonesoneons 86 Cannot locate the equipment in the network cccccceeccceeesceceeeeecaeeceeeeeeesseeeeeseueeeseeeeeseueeeeseeeesseeeesegeeeseeeeeees 86 Cannot locate the equipment with Local DISCOVETY ccccecccceccceeeeeeeeeeeeeeeeeeeeaeeeeseeeeesseeeesseeeeeseeeeeseeeeesegeeeeas 87 Equipment does not respond to ping command cccccecccceeeeceeeeeaeeeeeeeesaeeeseeeeseeeseeeesseeeseeeeseaeeseeeseuseesseeesaeees 88 LDAP Search and Authentication Problems ccccccceseeeeeeeeeeeseeeeeseeesaeeeeeeeesaeesenensnnesans 89 Network shutdown occurs or touch panel disabled after LDAP search cccccecceseeeeeeeeeeeetaeeeeaeetaneetaneeneness 89 LDAP authentication takes a Tong Meissenin ao a i a E bitdvateda tae A AEA Da 89 Printing Problems Network Related cccsccesseeesseeeeeeeeeeeeenesseneeeeeesaneeenessenesenesaneesans 90 SMB print and Point amp Print in a Windows operating system environment c ceeccccsseeeeeeeeeeeeeeeseeeeeeeseeeeeeeeaees 90 Raw TCP or LPR print in a Windows operating system environment ccceceeeeceeeeeeeeeeeeeeeeaeeeeeeseaeeeeesseeeeeeeas 90 IPP print in a Windows operating system environment ccccccceeeceeeeeeeeeeeeeeaeeeeeaeeeeseeeeeesaeeeeseeeeesaeeeeseeeeesseees 91 Novell print in a NetWare CnvirOnMen cccccccceecccee
52. between the staple cartridge and the staple case or the ones in the staple receiver Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket will not move Insert the cartridge until it is caught by the latch and fixed with a click Close the front cover of the finisher Clearing a Staple Jam 43 Q Hanging Finisher MJ 1031 optional A CAUTION Be careful not to let your fingers be caught between the equipment and the finisher optional This could injure you 1 Separate the finisher from the equipment Press the lever to unlock the finisher and slowly separate it from the equipment placing both of your hands on the front and back of the finisher 2 Open the staple cartridge unit cover 3 Remove the staple cartridge 4 Lower the guide while holding the knob A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 44 Clearing a Staple Jam 1 TROUBLESHOOTING FOR THE HARDWARE 5 Remove the jammed staples Holding the knob raise the guide and return it to its original position 7 Fit the staple cartridge on the stapler Insert the cartridge until it is caught by the latch and fixed with a click 8 Close the staple cartridge unit cover 9 Connect the finisher to the equipment Slowly move the finisher toward the equipment by placing both of your hands on th
53. button on the control panel FUNCTIONS INTERRUPT COUNTER SSS OOo 38 Clearing a Paper Jam 6 Press the USER tab to enter the USER menu and DRAWER lt j USER FUNCTIONS ae a Ss amp GENERAL COPY E FILING LIST gt gt F _8 Bluetooth ADDRESS PRINTING a CLOSE E E COMP 13 LG 16K R A4 A4 R LT LT R BS B5 R 16K PAPER TYPE CANCEL Oa meres JUSSIAIUS gt ed E E Press the USER FUNCTIONS button to return to the basic menu and try copying or printing again LJ Jam when making copies or prints using the bypass tray Clear the paper jam following the guidance shown on the touch panel Then close all the covers Clearing a Paper Jam 39 2 Press YES when Cancel print job appears The print job is canceled STORAGE f SETTINGS sy TEMPLATE REMAIN SET ATTENTION amp AUTO Cancel print job E i EDD gt ROOF COPY EDIT IMAGE DAMEA JOBSTATUS If you do not want to cancel the print job To restart the job without canceling it replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper jam is cleared Then if you press NO in step 2 the job can be restarted In this case it is not necessary to follow step 3 and later 3 Place the paper on the bypass tray and set the paper size 4 Try copying
54. ccess has the pages for the job lists print transmission reception and scan jobs The following error codes are shown on these pages in the Logs tab successful jobs have no codes These codes help you specify the cause of an error you might encounter Tip The error codes are also shown on the LOG window of the touch panel See the following lists when you find an error code on the touch panel E Error codes on print jobs Error Code Problem Description Corrective Action 4011 Job canceled The job was canceled 4021 Power failure Check whether the power cable is connected properly and is inserted securely 4031 HDD full error Delete unnecessary private print jobs and invalid department print jobs User authentication error The user performing the printing has not been authenticated or 4041 oe registered Perform user authentication or user registration 4042 Department code authentication error Check the information about the department code registered in this equipment There is something wrong with the Ask your LDAP server administrator about it 4045 connection with the LDAP server or its authority setting The number of prints has become 0 The number of prints specified in department and user management has 4111 become 0 at the same time Set the number again or perform initialization 4112 The number of prints has become 0 The number of prints spe
55. ce on the touch panel Misfeed in duplexer P 13 Clearing a Paper Jam TOTAL COUNTER 2666 Open the automatic duplexing unit on the right A cover is open Check which cover on the touch panel and then close it securely Close the Duplexer cover on the right 8 When This Screen Is Displayed 1 TROUBLESHOOTING FOR THE HARDWARE Description Remedy Toner has run out Confirm the color of the corresponding toner cartridge on the touch panel and then replace it P 48 Replacing a Toner Cartridge 2 FULL NON SORT COLOR ORG gt COPY NON STAPLE BLACK ae eea AUTO COLOR J gt ORIGINAL MODE gt PROOF COPY DS I Install new Magenta toner cartridge an ia E E The waste toner box is full Replace it WASTE TONER BOX FULL following the guidance on the touch panel Dispose of used toner P 54 Replacing the Waste Toner Box TOTAL COUNTER 7396 Open the waste toner box cover The equipment requires adjusting by a CALL FOR SERVICE oo i a service technician Contact your service representative with the error code displayed on the right side of the touch panel A WARNING Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment When Th
56. cified in user management has become 0 Set the number again or perform initialization 4113 The number of prints has become 0 The number of prints specified in department management has become 0 Perform initialization Job cancellation due to the external 1 Putin a coin and perform printing again counter error 2 Inserta card and perform printing again or contact your administrator 4121 3 Insert the Key Counter and perform printing again 4 Clear the Schedule Print setting and perform printing again Printing data storing limitation error Printing with the data being stored to the HDD temporarily Proof print 4211 Private print Scheduled print etc cannot be performed Use normal printing e Filing storing limitation error Printing with the data being stored to the HDD print and e Filing print to 4212 a e Filing etc cannot be performed Use normal printing 4213 File storing limitation error The file storing function is set to disabled Check the setting of the equipment Fax iFax transmission failure The Fax iFax transmission or N W Fax iFax function is set to disabled 4214 Check the setting of the equipment 4221 Private print only error Jobs other than Private printing cannot be printed Perform Private printing 4311 No authority to execute a job The user has not been authorized to perform this operation Ask your administrator 4312 Not authorized to store a file The user has not been authorized t
57. copies can be made after this message appears e Replace the toner cartridge after the toner has completely run out Install new toner cartridge is displayed at that time e If you want to replace the toner cartridge though some toner is still left follow the procedure below P 51 Replacing a Near Empty toner cartridge e Black and white print is available while the other colors has run out Neither color nor black and white print can be done when the black toner has run out Confirm waste toner box is attached and close waste toner box cover The waste toner box is not securely attached or the waste toner box cover is open Confirm the waste toner box is securely mounted and close the waste toner box cover P 54 Replacing the Waste Toner Box Dispose of used toner The waste toner box is full Replace the waste toner box following the guidance displayed on the touch panel P 54 Replacing the Waste Toner Box Please Empty Hole Punch Waste The Hole Punch Unit dust bin is full Remove the paper punchings P 65 Cleaning the Hole Punch Dust Bin Open the front cover and clean the slit glass and main charger The slit glass and the main charger need cleaning Clean the slit glass and the main charger LO P 62 Cleaning the slit glass Ll P 64 Cleaning the main chargers Not enough Work Space to store Originals Will you print out stored origin
58. ctly POP3 server communication error Ask your administrator whether the POP3 server address is correctly set 3E10 and whether the POP3 server works properly If SSL is enabled make sure that SSL port number is correctly set POP3 server communication timeout Ask your administrator whether the POP3 server works properly and the 3E20 l LAN cable is connected to the server 3E30 POP3 login error Ask your administrator whether the POP3 user name and password are set correctly 3E40 POP3 login type error Ask your administrator whether the POP3 login type Auto POP3 APOP is set correctly Error Codes 105 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action 3F10 3F20 File I O error Ask the sender to resend the Email If the error still occurs contact your service representative 106 Error Codes E Error codes on scan jobs Tip The error indications on scan jobs are done as follows e On TopAccess log list messages indicating the status are displayed e On the touch panel of the equipment error codes are displayed See the listings below Error Code Email Problem Description Corrective Action 2010 2012 2013 2C20 2C22 Wrong Job status A system error has occurred during the sending of an Email Try it again If the error still persists contact your service representative 2011 Not enough memory Complete any running jobs first before
59. driver e SNMP Settings dialog box of the Configuration tab in the printer driver E Command line options not processed Problem Description All the print options are sent to the equipment at the beginning of the print job If the print file already contains print commands they overwrite the command line options you set For example if the print file specifies Letter paper and you specify A4 paper with the Ip command the document is printed on Letter size paper Corrective Action Change the properties of the document you intend to print to create another print file Submit the print job using the Ip command without setting additional parameters 174 Printer Driver Problems E Retrieval of printer configuration failed Problem Description When accessing the printer properties the message Retrieval of printer configuration failed is displayed Corrective Action The printer driver cannot communicate with the equipment Try the steps in the checklist below Is the equipment turned on Next Step g Corrective Action Turn on the equipment Can you connect the computer to the equipment via TopAccess Next Step g Restart the equipment Does the same message appear again when you access the property of the printer driver Check the printer driver port assignment and make sure that it is correct WE Cannot change settings on the Device Settings tab Problem Description The
60. e Are they correct Next Step g Print out a configuration page Make sure that there are not any discrepancies or inconsistencies between the current network settings and your Set up the proper protocol if required Once you have located the equipment configure the port that it is mapped correctly to the device network environment Change the network settings if necessary Use the Find Computer utility from your Windows computer to locate the equipment by its device name Can you find the equipment Next Step g Check the network settings on the client computer to make sure that they are compatible with the network settings on the equipment Can you locate other computers connected to the same network SOA AIER Check the link LED activity on the hub and or NIC of the equipment and the client machine Do the hardware components appear to be functioning properly Contact your service representative Next Step 4 Make sure that the device name for the Set up the NetBIOS name of the device correctly equipment is unique and verify that the WINS and or DNS server database are not causing potential naming conflicts with the network settings on the equipment If necessary change the network settings on the equipment After the communication comes back online can you see the equipment in the network Next Step g Contact your local network support specialist for further assistance If the netwo
61. e front and the back of the finisher Clearing a Staple Jam 45 W Staple jam in the Saddle Stitch unit MJ 1106 1 Open the front cover of the finisher and pull out the Saddle Stitch unit until it stops 2 Remove the staple cartridge 3 Raise the guide while holding the knob A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the jammed staples Holding the knob lower the guide and return it to its Original position 46 Clearing a Staple Jam Insert the cartridge until it is caught by the latch and secured with a Fit the staple cartridge click 6 Return the Saddle Stitch unit to its original position Close the front cover of the finisher 7 Clearing a Staple Jam 47 Replacing a Toner Cartridge When the toner cartridge runs out the message Install New color name toner cartridge appears Replace the toner cartridge following the procedure below when you see this message To assure an optimal performance we recommend that you use TOSHIBA toner cartridges E HANDLE WITH CARE E STORE IN A DRY PLACE BELOW 35 C 95 F T FC25 K E READ THE OPERATING INSTRUCTIONS OF NET 550 g THE MACHINE BEFORE USING E MANIPULER AVEC PRECAUTION E GARDER DANS UN ENDROIT SANS HUMIDITE AMBIANTE EST MOINS DE 35 C SHAKE WELL BEFORE USING FOR e STUDIO2040C 2540C 3040C Wi LIRE LE MANUEL D EMPLOI DE L A
62. e in the drawer e The amount of paper placed in a drawer exceeds the limit indicated on its side guide e Stiff and thick paper is used for duplex copying or printing This may occur only when A4 LT or smaller paper is set in a portrait direction In this case set the paper in a landscape direction or reverse the front and back sides of the paper E Paper jam in the Reversing Automatic Document Feeder optional lower 1 Open the Reversing Automatic Document Feeder Lower the green lever open the reverse cover and remove the original 3 Close the Reversing Automatic Document Feeder Clearing a Paper Jam 15 E Paper jam in the Reversing Automatic Document Feeder optional upper 1 Raise the lever and open the upper cover 2 Remove the jammed original s 3 Turn the inner green dial and remove the jammed Original 4 Raise the lever and open the transport guide 5 Raise the guide plate under the transport guide and remove the original under the guide plate 16 Clearing a Paper Jam 6 Close the transport guide 7 Raise the original feeder tray and remove the original under the tray 8 Lower the original feeder tray 9 Close the upper cover E Paper jam in the drawer feeding portion 1 Open the feeder cover on the right side Remove the jammed paper from the drawer and close the feeder cover Clearing a Paper Jam 17 E Paper jam in the Large Capacity Feeder optional Ope
63. e main chargers W Cleaning the slit glass 1 Open the front cover of the equipment The slit glass cleaner is placed inside the front cover Press and release the latch of the holder to take out the slit glass cleaner 3 Remove the white cap e Do not touch the slit glass cleaner pad because the toner on the pad may stick to your hands and the cleaner pad may be stained e Use the slit glass cleaner with its pad side facing down Insert the cleaner through the service hole of each developer unit to clean the slit glass 62 Cleaning the Slit Glass and Main Chargers 5 Carefully insert the cleaner straight all the way in and then pull it back out Repeat this a couple of times for each color e For yellow insert the cleaner until the arrow mark on the cleaner is hidden e For the other colors insert the cleaner until it stops on the line next to the point of the arrow 6 Mount the white cap Do not touch the slit glass cleaner pad the toner on the pad may stick to your hands and the cleaner pad may be stained 7 Attach the cleaner to the front cover Check that the cleaner is securely held by the latch Cleaning the Slit Glass and Main Chargers 63 E Cleaning the main chargers mark appears Repeat inserting and pulling out two Carefully pull out the cleaner for yellow until the red times 1 Carefully insert the cleaner for yellow until it stops and do the same for the other col
64. e the front cover of the finisher Tip If the message Check staple cartridge remains repeat the procedure above from steps 1 to 6 LJ Hanging Finisher MJ 1031 A CAUTION Be careful not to let your fingers be caught between the equipment and the finisher optional This could injure you Separate the finisher from the equipment Press the lever to unlock the finisher and slowly separate it from the equipment placing your hands on the front and rear of the finisher 2 Open the staple cartridge unit cover Refilling With Staples 57 1 TROUBLESHOOTING FOR THE HARDWARE 3 Remove the staple cartridge Press the buttons on both sides of the cartridge The transparent cover of the cartridge is lifted After the transparent cover is lifted remove the empty staple case 6 Fit the new staple case into the staple cartridge Push the staple case into the cartridge until it clicks In this step do not remove the seal bundling the staples Push the transparent cover down to its original position and pull out the seal bundling the staples 58 Refilling With Staples Fit the staple cartridge into the stapler Insert the staple cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 9 Close the staple cartridge unit cover 1 0 Connect the finisher to the equipment Move the finisher slowly toward the equipment placing both of your hands on the front and the back of
65. e useful for the operation of this equipment with the following signage Tip Describes handy information that is useful to know when operating the equipment LL Pages describing items related to what you are currently doing See these pages as required Q Screens Screens in this manual may differ from the actual ones depending on the use environment of the equipment such as the installing status of options Screens of when paper in the A B format is used are given in this manual If you use paper in the LT format the display or the order of buttons may differ from that of your equipment LJ Trademarks The official name of Windows XP is Microsoft Windows XP Operating System The official name of Windows Vista is Microsoft Windows Vista Operating System The official name of Windows 7 is Microsoft Windows 7 Operating System The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries Apple AppleTalk Macintosh Mac Mac OS Safari and TrueType are trademarks of Apple Inc in the US and other countries Adobe Acrobat Reader and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other co
66. eder Please Add Paper Set the paper in the Large Capacity Feeder Paper Jam in Job Separator Please Clear Paper Path Refer to the guidance on the touch panel to remove jammed paper Paper Jam in Automatic Duplexing Unit Please Clear Paper Refer to the guidance on the touch panel to remove jammed Path paper Paper Insertion Jam Please Clear Paper Path Refer to the guidance on the touch panel to remove jammed paper Paper Jam in Printer Please Clear Paper Path Refer to the guidance on the touch panel to remove jammed paper Paper Jam in Finisher Please Clear Paper Path Remove the jammed paper from the Finisher See LU P 13 Clearing a Paper Jam Used Toner Container Full Please Replace Replace the waste toner box See LL P 54 Replacing the Waste Toner Box Staple Empty Please Set Staple Cartridge Refill the Finisher staples See P 56 Refilling Finisher staples Open the front cover and clean the slit glass and main charger Clean the slit glass and the main chargers 100 Error Messages TopAccess Message Corrective Action Toner Not Recognized Please Check Toner Check and adjust the toner bottle Black Toner Empty Please Install New Toner Cartridge Replace the black toner See LU P 48 Replacing a Toner Cartridge Cyan Toner Empty Please Install New Toner Cartridge Replace the cyan toner See LU P 48 Replacing a Toner Cartridge Magenta Toner Empty Please Install New T
67. eeceeeeceeeeceeeeeeeeeeeeeeeeeeeeseeeseeeeeaeeeseeesseeesseeeessaeeeseeesseeeeaeees 91 MACINTOSH ChVIFOMIMENE aracari ee ee eee 92 UNIX Linux environment sarsstasr heed nete ue sveuetounyecd eos buusad seule ceded addnas Joe sosecendetsacnegeard se euedetsdugecedacosmueeeee 92 Network Fax N W Fax Driver Problems ccccccscceeeeeseeeseeeeceeeeseeeeeneecaneseeessaneeseeesaneesaes 93 N W Fax Driver Installation Error Messages cccccceseeeceeceeeeeeeeeeeeeeeseeeeeeeseeeeeeseeseeeessaaeeeesaeceeeesaeaeeeeseeaeeeeesaas 93 NV a Driver General EMOS xsi sets saci Sa eS ace ae err ete cel ais he 94 Client Software Authentication Problems ccccccscceseeeeeeeeeeeeeseeseeeeseneseeneesenseeneseneeseaees 96 Cannot log in using client SOPWALE cccccceccccsseeeeeeceeeeeeaaeeeeeecseeeeeeessaeeeesseaeeeesseeueeseseaseeessaseeeseseaeeeessaneeeessaaees 96 Locating the Equipment in the Network E Cannot locate the equipment in the network Problem Description cannot locate the equipment in the network Corrective Action Improper settings may cause problems in locating the equipment in the network Try the checklist below to detect the cause of the problem If the problem remains unsolved contact your service representative Corrective Action Is the startup page printed out If not wait until Set up the proper protocols the communication comes online Examine the protocol settings listed on the startup pag
68. eecsuesseesseaseeessueeesesseeeessseueeeesssaeaseeessusesesseenseesseagss 77 H dware Prople nS reivsvc ye sca savin aaa aaa a eee ite 78 ING JODS MOL OULOUL openi r R oleticiauasquemiverarnlaudaiaued oe 78 Print Job Problems This section describes how to clear the print jobs errors E Clearing print job errors Problem Description A print job error occurs and JOB STATUS blinks when the paper specified by the computer is not set in the drawers of the equipment Gy COPY STORAGE Se TEMPLATE y READY SET Press JOB STATUS button NON SORT COLOR ora copy NON STAPLE zs ZOOM 2 FINISHING Ie BLACK eco ALG 399 COLOR 121 l SPEK TEXT PHOTO AUTO 2 SIDED Rep N a pees S EXIT A tray PROOF COPY BASIC EDIT IMAGE Corrective Action Clear the error following the procedure below To print by placing paper on the bypass tray 1 Press the JOB STATUS which is blinking s COPY TT STORAGE SJ EEO TENPLATE READY SET Press JOB STATUS button 1 NON SORT oe Bane gt aoe NON STAPLE amp BLACK E ZOOM 2 FINISHING b 19 1 j SIMPLEX TEXT PHOTO 2 SIDED her ir 333 AUTO 333 COLOR noon S EXIT gt an Siar _ PROOF COPY BASIC EDIT IMAGE 2011 05 10 08 56 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing is performed Press JOB STATUS when printing has been completed Printing b
69. eeseeeeseeesaeesseeesseeesseeeeseeeeaaees 82 Displaying the items in the Contents Frame takes a long tiMe cccceeecceceeeeeeeeeeeeeeeeeeaeeeeeseeeeeesaaaeeeeeseaeeeeeeaas 82 TOR WNC SS AQ 6c Aiascansicavunucasanantencoeanedeumtus O acteawea cies seanahereesd anwakte dae sa tansae cc tee ent aon cob cuewenteme anes 83 e Filing Web Utility Problems This section describes troubleshooting for the web browser based e Filing web utility You will also find the error messages and the corrective actions for each message E e Filing Web Utility terminates the session Problem Description The message This operation will end your e Filing session appears and e Filing Web Utility returns to its top page Corrective Action 1 Clicking the Return Refresh and home button or login link leads to this message and e Filing Web Utility returns to its top page In this case try again to do the operation you intended Corrective Action 2 Closing the window by clicking the x button of the browser leads to the message This operation will end your e Filing session and the e Filing session ends Finish your current operation before you close the window Corrective Action 3 Operating the main window while the sub window is displayed leads to the message This operation will end your e Filing session and the processing displayed on the sub window ends Do not operate the main window until the processing on the sub windo
70. er P 42 Staple jam in the Finisher e You need to remove the staples jammed in the Saddle Stitch unit P 46 Staple jam in the Saddle Stitch unit MJ 1106 e You need to clear the hole punch paper bits from the Hole Punch Unit LL P 65 Cleaning the Hole Punch Dust Bin e The recommended toner cartridge is not being used LL P 48 Replacing a Toner Cartridge e You tried to perform saddle stitching for a printing on mixed paper sizes e The equipment cannot load paper from the drawer of the External Large Capacity Feeder e The equipment cannot eject the paper to the exit tray of the equipment Cover Open This icon indicates the front cover is open Toner Empty This icon indicates no toner is left It also indicates which color is empty P 48 Replacing a Toner Cartridge Waste Toner Full This icon indicates the waste toner box is full and requires replacing P 54 Replacing the Waste Toner Box 98 Hardware Status Icons on TopAccess Device Tab Paper Empty This icon indicates no paper is left in a drawer Refer to the Copying Guide Paper Jam This icon indicates a paper jam occurred It also indicates the location of the paper jam P 13 Clearing a Paper Jam Staples Empty A This icon indicates no staples are left in the Finisher P 56 Refilling With Staples Call for Service Contact your service representative to have the equipment inspected Hardw
71. er of the Bridge Unit 1 0 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks A CAUTION Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you Tip The upper receiving tray of the finisher can also be closed by pressing the right side of the lever E Paper jam in the Saddle Stitch Finisher MJ 1106 and the Hole Punch Unit MJ 6103 both optional 1 Raise the lever and open the upper receiving tray of the finisher Open the cover of the Hole Punch Unit when it is installed 28 Clearing a Paper Jam 3 Open the front cover of the finisher Ry SN 4 Remove the jammed paper from the right or left 5 Open the cover holding the handle of the Bridge Unit 6 Remove the jammed paper inside the Bridge Unit Clearing a Paper Jam 29 If the paper size is small turn the knob shown in the following figures to send the paper and then remove the jammed paper When the Hole Punch Unit is installed open the front cover of the finisher and turn the 2 knobs at the same time When the Hole Punch Unit is not installed When the Hole Punch Unit is installed gt A Ze ZAK gt LD lily j AN a SS f ma a SIl LR a j a J 4 t 5 Ny 3 s l R By EM y L A g Jj Lower
72. et up the device name correctly Is the workgroup name valid and correctly entered Next Step g Set up the workgroup correctly When IPv4 is supported Is the WINS server address correctly set When IPv6 is supported Is LLMNR for the IPv6 setting enabled Next Step 4 When IPv4 is supported Set up the WINS server address correctly or enter 0 0 0 0 for the WINS server address to disable the WINS service When IPv6 is supported Enable LLMNR for the IPv6 setting referring to the TopAccess Guide When IPv4 is supported If the client computers are located in different segments is the WINS service correctly provided Next Step g When IPv4 is supported Set up the WINS server and enable it on the equipment to allow users access from a different segment Can you see the equipment in Windows Network Neighborhood Next Step 4 See the following section to fix the problem P 86 Cannot locate the equipment in the network Were the proper printer drivers installed Next Step g Refer to the Software Installation Guide to install the proper printer drivers Is the driver s port name valid Next Step 4 Refer to the Software Installation Guide to configure the proper port Can you print with the equipment Check Are the IP Address properties correctly set Yes Next Step U See the following section to fix the problem P 76 Cannot print with the
73. f the error still persists divide the document and transmit again Error Codes 111 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Mailbox name not allowed Corrective Action Check if there is an unpermitted character in the 112 Error Codes mailbox name in the mail server WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment This chapter also describes the daily care for the equipment When You Think Something Is Wrong With the Equipment cccccsseeeeseeeeeeeeeeees 114 General operation nsen e Meee ea ri ig ee VS ne Oi NS ae ee ees 114 OIG IM als AIGA Cl fycsn3ssh sc usa yeenet eo co anetecesm teres ssaneems ae a ene iancued met suensetan ada 115 REGUIAl MAINTENANCE sic csiasicsicispeoincsuncsnsemciazcastaniesiwadiwcanedetwssieciaueciniaveusamsiaaneaeseheaetinnuadaanines 116 When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment check the following items Tips e To see the functions of the equipment such as copy or print refer to their operator s manuals Copying Guide and Printing Guide respectively e Checking the operations or procedures may help you solve the problems When something is unclear in the operation of the equipment or you think there is something is wrong with it the operator s manual f
74. h Panel ccccsseeseeceeeseeeseeeeeeeseneeeeeeenesaneseneseneseneaees 10 Os eld alc ker Wer O12 gr 18 emer nee eee E ancien Se era ceR reere ae Net ee eae un nneenner meene nner eer 13 LOCAUN Gal panerai iden asus deteanuaeusanidearunanudas S A nase esa capeteees ths 13 cleanng apaper ja keene eect ee ee ene ee ae ee ee eee 14 Paper jam in the Reversing Automatic Document Feeder optional lower cccceeeeeeeeseeeeeeeeeeeeeaeeeeeesaeees 15 Paper jam in the Reversing Automatic Document Feeder optional UPPeP ccccccseeceeseeeeseeseeeeeeeessaeeeees 16 Paper jam in the drawer feeding portion ccccccccceececceseeeceeeeceeececeececeeaceceeuceseeuecessuceessuaeesseeessaaeeesaeeeesaneees 17 Paper jam in the Large Capacity Feeder Optional ccccceccccccsseeeeeeeeeeeeeeseeeeeeeseceeeesseaeeeeeseeeeeeseaeeeeeeeeaeeeeeeaas 18 Paper jam in the Paper Feed Pedestal Optional ccccsssseeccensecececessececceeseeeecsueeeesceuecessueueeesseeeeeessegseseneas 18 Paper Jali la te FAW CMS occ25 2s nei a a a a saveaieeetinies a edartacel 19 Paper jam in the drawer of the Large Capacity Feeder Optionall ccccccseccceeceeeeeeceeaeeceeaeeeeeeeeeeeseeeeeesaneees 19 Paper Jann Ine Dypass May lt eracarccetaee conse scuneseenCadmcaduebalacasiasnatecasa a Jey sonetanintsactanaveandetanec ta ane ae a 20 Paper jam in the automatic duplexing unit ccc cccccecccceeeceeeece
75. hat the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2D31 2D33 Failure to create file Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2D32 Failure to delete file Make sure that the access privilege to the storage directory is writable and then try the job again If the error still persists turn the power OFF and then back ON and then make another effort 2D40 Failure to convert image file format This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still persists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your
76. he NIC s unit serial number The NIC is faulty or improperly installed Contact your service representative Check link activities on the port being used by the equipment and also the integrity of the network cable hub or switch that is connecting the equipment to the network Replace any network components that you suspect are faulty Can you ping the equipment now 88 Locating the Equipment in the Network Contact your service representative LDAP Search and Authentication Problems WE Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search the network shutdown occurs or the touch panel is disabled Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action Is the LDAP server correctly running Next Step Confirm that the LDAP server is correctly running g Is the LDAP server setting correctly set Enter the correct LDAP setting Re enter the correct password carefully because it is displayed by asterisks E LDAP authentication takes a long time Problem Description It takes a long time to perform LDAP authentication on the touch panel Corrective Action Try the checklist below If the problem remains unsolved contact your service representative Corrective Action Is the LDAP server correctly running Next Step Confirm
77. he equipment placing both of your hands on the front and the back of the finisher E Paper jam in the Saddle Stitch unit optional The Saddle Stitch unit is inside the Saddle Stitch Finisher MJ 1106 1 Remove the jammed paper from the exit side of the Saddle Stitch unit 2 Open the front cover of the finisher 3 Holding the green knob move the guide to the right Raise the lever and open the upper receiving tray of the finisher Clearing a Paper Jam 33 SE aE V Ao N When the Hole Punch Unit is installed Afar J L x y aa Vs aa N ve S When the Hole Punch Unit is installed open the front cover of the finisher and turn the 2 knobs at the same When the Hole Punch Unit is not installed time Some jammed paper may get inside of the Saddle Stitch unit depending on the location where the jamming occurs Turn the knob shown in the following figures to send the paper and then remove the In this case follow step 7 jammed paper Turn the green knob to lower the paper until it is Open the cover of the Hole Punch Unit when it is hidden installed i i O sd v 5 D o od c Sm 5 ad D Sem fe O xX c D D Sem D od D d O L eo 5 6 7 34 Clearing a Paper Jam TOW ty NO ae a aV AN N DERN V Ne SAA py R N Iana
78. he equipment is managed under the user management function Enter your user name and password If you do not know them contact the administrator of the equipment A message is displayed on the touch panel Some trouble occurred in the equipment or the message is displayed just for an ordinary operation 114 When You Think Something Is Wrong With the Equipment See the meaning of the message referring to the listing below P 10 Messages Displayed on the Touch Panel W Originals and paper Problem Description The original is jammed Cause The original is unsuited for the equipment Corrective Action Check whether the original is suitable for the equipment Paper is jammed The paper is unsuited for the equipment For details refer to Chapter 2 of the Copying Guide Check whether the paper is suitable for the equipment For details refer to Chapter 1 of the Copying Guide The paper size setting registered for the equipment is inconsistent with paper in a drawer or on the bypass tray Match the size of the paper placed in the drawer or on the bypass tray and the size registered on the equipment For details refer to Chapter 1 and 2 of the Copying Guide The stack of paper exceeds the loading line indicated on the side guide Remove some paper to set it within the height limit line indicated on the side guide There is too little or too much clearance between the pa
79. ing a Near Empty toner cartridge 1 Open the front cover of the equipment Replacing a Toner Cartridge 49 2 Pull out the color toner cartridge to be replaced 1 Put your fingers in the upper groove and slowly pull out the toner M C K cartridge il Ai a 2 When the cartridge has been pulled out more than halfway support S ai Os SF EG N it with your hand while pulling it straight out A WARNING Re NG ee Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations Shake the new toner cartridge strongly with its label side down to loosen the toner inside 4 Peel off the seal from the side and then pull out the seal in the direction of the arrow 5 Insert the new toner cartridge straight until it stops 6 Close the front cover pressing both edges 50 Replacing a Toner Cartridge E Replacing a Near Empty toner cartridge ee The message Toner near Empty appears on the touch panel when there is not much toner left in a toner cartridge STORAGE SETTINGS z TEMPLATE SET FULL 100 Ce COLOR ORG gt COPY sgia g amp BLACK aaa AUTO Er ZOOM S2 FINSHING be a 1 gt 1 DOU OSS ate TE TEXT PHOTO AUTO D EJ 2 speD ep oe gt gt PROOF COPY pep o IMAGE gt I Toner near Empty Y 2011 mi y JOB STATUS K Some toner is still left in
80. is Screen Is Displayed 9 Messages Displayed on the Touch Panel A message appears on the upper part of the screen to notify users of a problem etc The major examples of problems and how to solve them are described in the table below Message Close cover Misfeed in Problem Description The cover indicated by is open A paper jam has occurred inside the equipment Corrective Action Check the cover on the touch panel and close it Remove the jammed paper following the guidance displayed on the touch panel P 13 Clearing a Paper Jam Install new toner cartridge No toner is left indicates the color The colors are shown abbreviated when two or more toners are running out Y yellow M magenta C cyan and K black See the color indication on the touch panel and replace the toner cartridge About another 50 copies can be made after this message appears The number varies depending on the conditions of copying P 48 Replacing a Toner Cartridge TONER NOT RECOGNIZED The toner cartridge indicated by is not installed at all or improperly so Install the toner cartridge correctly P 48 Replacing a Toner Cartridge A toner cartridge not recommended by TOSHIBA is being used Use a TOSHIBA recommended toner cartridge P 48 Replacing a Toner Cartridge Check paper size setting on control panel for drawer N Check the direction or size of
81. ith both hands Using force may tear the paper making it more difficult to remove See also that no pieces of torn paper are left inside the equipment When the paper jam sign remains after removing the jammed paper Depending on the timing of the occurrence no jammed paper may be found where the paper jam sign indicates If the sign does not disappear after you have removed the jammed paper follow the steps as instructed on the touch panel Do not touch the fuser unit or the metal portion around it A CAUTION Do not touch the fuser or the metal portion around it when you remove the jammed paper from the fuser unit This could burn you or the shock could cause you to injure your hand in the machine Do not touch the transfer belt Do not touch the transfer belt when you remove the jammed paper inside the right side of the equipment Doing so may damage the equipment or result in a poor output 14 Clearing a Paper Jam LI If paper jams occur frequently The following are the common causes of paper jams If the problem persists check for the following situations e An unsuitable original is placed on the Reversing Automatic Document Feeder e Paper unsuitable for the equipment is used e Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the equipment e All the jammed paper has not been removed e There is too little or too much of a gap between the paper and the side guid
82. k the sender to resend the Email with attached TIFF files in the MH MR MMR or JBIG compression TIFF resolution error Ask the sender to resend the Email with attached TIFF files whose 3C30 resolution is either 200 x 100 200 x 200 200 x 400 300 x 300 or 400 x 400 dpi 3C40 TIFF paper size error Ask the sender to resend the Email with attached TIFF files that can be printed on paper permitted for the equipment 3C50 Offramp transmission error Ask the sender to specify the correct fax numbers and resend the Email Offramp security error Confirm that the specified fax numbers are registered in the address 3C60 book of the equipment If not register the fax numbers in the address book and ask the sender to resend the Email with the correct fax numbers 3C70 Power failure Confirm that the job is recovered or not If not ask the sender to resend the Email 3C90 OffRamp Fax transmission disable error Confirm if the Fax Send Function of MFP setting is disable or not Destination address error Ask your administrator whether the DNS and mail server settings are 3D10 correctly set If they are ask the sender to confirm that the destination address is correct Exceeding maximum offramp destinations Ask the sender to specify up to 40 destinations for one offramp gateway 3D20 job The equipment cannot perform offramp gateway transmission for more than 40 destinations 3D30 Fax unit is not installed Make sure that the Fax unit is installed or connected corre
83. l address of the equipment 1C65 SMTP address unset Ask your administrator to set the SMTP server address 1C66 Server time out error Check whether the SMTP server is operating properly SMTP server connection error Ask your administrator to set the login name or password of the SMTP 1C69 server and try again Check whether the SMTP server is operating properly Terminal mail address error Ask your administrator to check the SMTP Authentication method or if 1C6B there is an unpermitted character in the Terminal mail address Set the correct SMTP Authentication method or delete the unpermitted character in the Terminal mail address Destination mail address error Check if there is an unpermitted character in the Destination Email 1C6C address Delete the unpermitted character and reset the appropriate Destination Email address then try again 4C6D System error Turn the power OFF and then back ON Perform the job in error again If 104 Error Codes the error still occurs contact your service representative Error Code Problem Description SMTP client OFF Corrective Action Ask your administrator to enable the SMTP Client and perform the job 1C70 again SMTP authentication error Confirm that the login name and password are correct If SSL is enabled 1C71 make sure that SSL port number is correctly set 1C72 POP Before SMTP error Confirm that the
84. n the feeder cover of the Large Capacity Feeder on the right ea JE Remove the jammed paper and close the feeder cover E Paper jam in the Paper Feed Pedestal optional 1 Open the feeder cover of the Paper Feed Pedestal on the right Remove the jammed paper and close the feeder cover 18 Clearing a Paper Jam E Paper jam in the drawers Open the paper source drawer remove the paper and close it again 2 Check that the guide width is correct there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides E Paper jam in the drawer of the Large Capacity Feeder optional Open the drawer of the Large Capacity Feeder and remove the jammed paper 2 Check that there is no folded curled paper or overloading and then close the drawer of the Large Capacity Feeder Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides Clearing a Paper Jam 19 E Paper jam in the bypass tray Pull out the paper jammed on the bypass tray and place it again If a sheet of paper is stained folded or torn replace it with a new one E Paper jam in the automatic duplexing unit A CAUTION e Be careful not to let your fingers be caught between the equipment and the duplexing unit o
85. ng is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2C60 HDD full failure during processing Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity 2C61 Failure to read Address Book Turn the power OFF and then back ON Try the problem job again Reset the data in the Address Book and reattempt it If the error still persists contact your service representative 2C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment 2C64 Terminal mail address unset Ask your administrator to set the Email address of the equipment 2C65 2C66 2C69 Failure to connect to SMTP server Make sure that the SMTP server is correctly working or the SMTP server address has been set correctly 2C6A Failure to send Email message Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2C6B Invalid address specified in From field Ask your administrator to check the SMTP Authentication method or if there is an unpermitted character in the Terminal mail address Set the correct SMTP Authentication method or delete the unpermitted character in the Terminal mail address Error Codes 107 Error Code Problem Description Invalid address
86. nit When the Hole Punch Unit MJ 6103 is installed proceed to step 5 24 Clearing a Paper Jam Remove the jammed paper Proceed to step 8 When the Hole Punch Unit MJ 6103 is installed 5 Open the cover of the Hole Punch Unit 6 Turn the green knob to get the jammed paper out 7 Close the cover of the Hole Punch Unit Clearing a Paper Jam 25 8 Close the cover of the Bridge Unit 9 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks A CAUTION Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you Tip The upper receiving tray of the finisher can also be closed by pressing the right side of the lever Jam in the lower receiving tray Raise the lever and open the upper receiving tray of the finisher 2 Remove the jammed paper Lower the shutter of the paper exit portion and remove the paper 26 Clearing a Paper Jam Open the cover holding the handle of the Bridge Unit When the Hole Punch Unit MJ 6103 is installed proceed to step 6 Remove the jammed paper Proceed to step 9 When the Hole Punch Unit MJ 6103 is installed 6 Open the cover of the Hole Punch Unit 7 Turn the green knob to get the jammed paper out 8 Close the cover of the Hole Punch Unit Clearing a Paper Jam 27 9 Close the cov
87. nnected properly and is inserted securely Resend the job Remote Scan WS Scan File Downloader Failure to acquire resource Reattempt the problem job If the error still persists turn 2A20 the power OFF and then back ON and make another effort WS Scan function is not available Check if the WS Scan function is enabled If not 2A31 i 5 change it to enabled 2A40 System fatal error Turn the power OFF and then back ON Try scanning again 2A50 Job canceled The job was canceled Power failure occurred Make sure that the power cable is connected properly 2A51 He l and is inserted securely Resend the job Authentication for WS Scan failed When Fax amp Scan of Windows is used with the WIA NG driver check if the user name for the login is registered When the control panel or EWB of the equipment is used check if the user name for the login is registered 2A70 Insufficient permission to execute RemoteScan Check if the user is authorized to perform this job 2A71 Insufficient permission to execute WS Scan Check if the user is authorized to perform this job 2A72 Insufficient permission to access e Filing box using Check if the user is authorized to perform this job scan utility Store to e Filing 2B11 Job status failed Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2B20 Failure to access
88. not displayed or the problems in the printer drivers or the network connection cannot be specified a hardware problem is a possible cause of the trouble The following are common factors involved in the hardware problems e System board cables and connectors e The equipment and its optional components such as the duplexing unit or the Finisher e System software or firmware of the equipment E Print jobs not output Problem Description All the clients within a network fail to make the equipment output the print jobs Corrective Action There remains a possibility that improper settings of the software such as printer drivers caused the problem However a hardware error is possible if none of the clients can print the jobs Try the steps on the checklist below If the problem persists after you have followed all of the steps contact your service representative Corrective Action Is printing prohibited from all connected client Next Step See the following section to fix the problem computers v P 76 Network Connection Problems Can you see the job from TopAccess or another See the following section to fix the problem Next Step 4 print monitoring utility such as PCONSOLE or Print Manager P 86 Locating the Equipment in the Network Can you identify the problem with the error See the following sections to fix the problem message or the error code and resolve it Ll P 100 Error Messages LH P 102
89. ntrol Panel For instructions on how to delete data from the Control Panel refer to the e Filing Guide Cannot create a Box The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot edit the Document The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot insert Page The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot archive Documents The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot upload archived file The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cut failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Copy failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Paste failed Disk is full Erase unnecessary data using the administrative f
90. o perform this operation Ask your administrator 4313 Not authorized to store in e Filing The user has not been authorized to perform this operation Ask your administrator 4314 Not authorized to send a Fax iFax The user has not been authorized to perform this operation Ask your administrator 4321 Not authorized to perform printing in the The user has not been authorized to perform this operation Ask your specified setting administrator 4411 Image data generation failure Check if the file to be printed is broken Perform printing again or use another printer driver Double sign encoding error A double sign encoding error occurred because the PDF file is encrypted 4412 i aa sede gies ar in unsupported script Printing the file in this function is impossible 4611 Font download failure Since the available number of fonts is exceeded the font cannot be 102 Error Codes registered Delete at least one font Error Code Problem Description Corrective Action Font download failure Since there is no space in HDD the font cannot be registered Delete at least one font Font download failure Since an error has occurred the font cannot be registered Perform downloading again or regenerate the font data first Downloaded font deletion failure Check if the font to be deleted is registered Error Codes 103 E Error codes on transmission and reception
91. oner Cartridge Replace the magenta toner See LU P 48 Replacing a Toner Cartridge Yellow Toner Empty Please Install New Toner Cartridge Replace the yellow toner See LU P 48 Replacing a Toner Cartridge Black Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Cyan Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Magenta Toner Near Empty Please Prepare New Toner Prepare the new toner cartridge Cartridge Yellow Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Confirm waste toner bottle is attached and close waste toner Confirm the waste toner box is securely attached and close the bottle cover waste toner box cover Close duplexing unit cover Close the duplexing unit cover Close receiving tray low cover Close the low cover of the receiving tray Prepare new waste toner box Prepare a new waste toner box Fatal Error Please Contact Service Technician Contact your service representative Main Motor Error Please Contact Service Technician Contact your service representative Printer Input Error Contact your service representative Scanner Error Please Contact Service Technician Contact your service representative Fuser Error Please Contact Service Technician Contact your service representative Error Messages 101 Error Codes TopA
92. or the function you are using will be helpful WE General operations Problem Description The equipment does not work at all Cause The power cord is not securely inserted into the outlet Corrective Action Insert the power cord into the outlet until it comes to a stop No icons or signs are displayed on the touch panel The equipment is in the energy saving mode Press the START button or the ENERGY SAVER button to clear the energy saving mode Refer to the Quick Start Guide The equipment is turned off by the weekly timer Press the START button The touch panel is dim The contrast of the touch panel is adjusted lower Adjust the contrast to make it lighter Refer to the MFP Management Guide The button does not respond to my operation The equipment is in the energy saving mode Press the START button or the ENERGY SAVER button to clear the energy saving mode Refer to the Quick Start Guide The equipment is turned off by the weekly timer Press the START button The equipment is not yet ready Wait until the message Warming up disappears and the equipment is ready The window Enter Department Code appears The equipment is managed under the department management function Enter your department code If you do not know it contact the administrator of the equipment The window Enter the user name and Password appears T
93. ors in turn two times 2 3 Close the front cover pressing both edges 64 Cleaning the Slit Glass and Main Chargers Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full dispose of the paper punchings following the procedure below 1 Open the cover of the Hole Punch Unit 2 Pull out the hole punch dust bin 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the cover of the Hole Punch Unit Cleaning the Hole Punch Dust Bin 65 TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output COV IG ONO UNA Sc assesses capi E a nsec is ee ee eee 68 Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output Problem Description Functions cannot be set Cause Another function that is unavailable for the combination has already been set Corrective Action Some functions cannot be combined For details refer to Chapter 8 of the Copying Guide Copying stops during scanning of the originals The message The number of originals exceeds the limits Will you print out stored originals appears The number of scanned pages has reached the maximum To copy the scanned images press YES To cancel press NO Copying stops during scanning of the originals The message Not enough Work Space to
94. per and the side guide of the drawer Adjust the space between the paper and the side guide or the end guide not to take much space For details refer to Chapter 1 of the Copying Guide Hidden jammed paper has not been removed Check the sign again on the touch panel to see where the jam occurred P 13 Clearing a Paper Jam Two or more sheets of paper are fed together Sheets of paper are stuck together Loosen the stack of paper well and set it again Sheets are not aligned when exiting Sheets are placed in the drawer with the wrong side up When You Think Something Is Wrong With the Equipment Check the printing side of the sheets and place them correctly Information about the printing side may be given on the wrapping paper of the sheets If you cannot find which side is the printing side try printing on both sides to see if the sheets are aligned when exiting 115 Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions e Be careful not to scratch the portions when cleaning them e When cleaning the surface of the equipment do not use such organic solvents as thinner or benzine This could warp the shape of the surface or leave it discolored When using a chemical cleaning pad to clean it follow the instructions 1 Scanning area surface of the long rectangular glass 2 Original gla
95. per from the exit tray of the equipment Cannot copy Check DEPARTMENT COUNTER The number of originals to be scanned has exceeded the limit specified with the department code during scanning Ask your administrator for details of setting the limit for the number of copies Add paper No paper remains in a drawer or on the bypass tray Set paper in the drawer or on the bypass tray The touch panel indicates which drawer or the bypass tray has no paper To set paper refer to the Copying Guide CALL FOR SERVICE The equipment requires adjusting by a service technician Contact your service representative with the error code displayed on the right side of the touch panel A WARNING Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment Examine stapler in the saddle stitch unit A staple jam has occurred in the stapler of the Saddle Stitch unit Remove the jammed staples P 46 Staple jam in the Saddle Stitch unit MJ 1106 Check staple cartridge in the saddle stitch unit No staples remain in the stapler of the Saddle Stitch unit Refill the staples P 56 Refilling With Staples Check staple cartridge No staples remain in the stapler of the Finisher Refill the staples P 56 Refilling With
96. printed in a document e When a web browser is used the web page is not printed in spite of the print job being sent to the equipment Corrective Action If the errors above occur with AppleTalk print use LPR print instead 76 Network Connection Problems Refer to your network documentation or use a network diagnostic utility to identify the network problem Client Problems This section describes how to identify and correct the problems caused by the clients connected to the equipment One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing WE Checking the client status Problem Description The printing problems are caused by the printer driver settings network settings errors in the network connections and so forth First contact the administrator of the equipment to see if there is one of these kinds of problems or see the following sections Q LL Q P 74 Printer Driver Problems P 76 Network Connection Problems P 90 Printing Problems Network Related Another possible cause is one related to a client If the print jobs sent from a specific client within a network fail the problem may be caused by the client The checklist below will help you identify the source of the error and direct you to information resolving the problem If the problem persists after you have followed all of the steps contact
97. r Relay Unit Cover Open Please Close Cover Close the Bridge Unit cover Finisher Joint Cover Open Please Close Cover Close the Finisher joint cover Finisher Door Open Please Close Door Close the Finisher door Lower Tray Delivery Cover Open Please Close Cover Close the lower tray delivery cover Lower Tray Front Cover Open Please Close Cover Close the lower tray front cover Punch Unit Front Cover Open Please Close Cover Close the Punch unit front cover Hole Punch Unit Open Please Close Cover Close the Hole Punch Unit cover Standard Output Tray Paper Full Please Remove Paper Remove the paper from the tray Upper Tray Paper Full Please Remove Paper Remove the paper from the tray Lower Tray Paper Full Please Remove Paper Remove the paper from the tray Saddle Tray Full Please Remove Paper Remove the paper from the tray Job Separator 1 Full Please Remove Paper Remove the paper from the tray Job Separator 2 Full Please Remove Paper Remove the paper from the tray Paper Empty in Drawer 1 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 2 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 3 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 4 Please Add Paper Set the paper in the drawer Paper Empty in External Large Capacity Feeder Please Add Set the paper in the External Large Capacity Feeder Paper Paper Empty in Large Capacity Fe
98. r automatic duplexing unit This could injure you e Do not touch the metal portion of the guide plate in the duplexing unit or automatic duplexing unit as it could burn you e Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to get your hand injured in the machine 1 Open the automatic duplexing unit on the right 2 Remove the jammed paper raising the paper guide Lower the paper guide and close the automatic duplexing unit Be sure to firmly close both sides of the automatic duplexing unit 20 Clearing a Paper Jam E Paper jam in the jam releasing cover 1 Open the automatic duplexing unit on the right 2 Open the jam releasing cover Put your fingers into A push it up to release the lock and open the jam releasing cover 3 Remove the paper jammed on the lower side of the guide 4 Pull the green lever down open the transport guide and then remove the paper 5 Return the transport guide Then close the jam releasing cover and automatic duplexing unit Be sure to securely close both sides of the jam releasing cover and the automatic duplexing unit W Paper jam in the fuser unit A CAUTION Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to injure your hand in the machine Clearing a Paper Jam 21 1
99. r effort 2E14 Invalid parameter specified If you are using a template create it again If the error still persists turn the power OFF and then back ON and then try again 2E15 Exceeding maximum file capacity Divide the file into several files or reattempt in a single page format 2E30 Failure to create directory Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2E31 2E33 Failure to create file Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2E32 Failure to delete file Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative Error Codes 109 Error Code 2E40 Problem Description Failure to convert im
100. r is currently being modified Please enter valid password Enter the correct password A folder with the name you specified already exists Please try again Use a name that does not exist in the box Another user is archiving or uploading Please try again later The document is being archived or uploaded by another user Try again after the other user has finished The Maximum Possible Archive Size exceeded Archiving is not Possible An archive file larger than 2 GB cannot be created Make sure that the archive file will be less than 2 GB by archiving smaller groups of files instead of a large one The Box cannot be erased A document contained in Box is being used A document contained in the box is being used by another user Try again after the other user has finished e Filing Web Utility Problems 83 Message The document is being used Please try again later Corrective Action The selected document is being used by another user Try again after the other user has finished File format doesn t correspond Please contact Administrator Contact your administrator to convert the archive file and try again e Filing is not ready Please try again later 84 e Filing Web Utility Problems e Filing has not yet been activated Try again later TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoot the problems on network connections Loc
101. rk environment is using complex subnet or supernet structures is the IP address used by the equipment within the network structures range of valid addresses 86 Locating the Equipment in the Network WE Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment Corrective Action The equipment is normally located automatically by SNMP When the TWAIN driver File Downloader Address Book Viewer Backup Restore Utility Remote Scan driver N W Fax driver or printer driver cannot automatically discover the equipment over the network the most likely cause is limitations of the protocols supported by the computer In some cases you need to add or update network components however first see the checklist below to fix the problem Corrective Action Is SNMP enabled on the equipment Next Step Enable the SNMP MIB 4 Are the SNMP setting of the equipment and that SNMP V1 V2 Check if the community names of of the software the same the equipment and the software are the same b SNMP V3 Check if each item of the SNMP setting of the equipment and the software is the same Confirm that the protocol suite installed on the See the vendor s website for information about client computer has been updated with the latest product updates and technical supports software for the given operating system If your Next Step network only supports the IPX SPX protocol make sure
102. s Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 54 Replacing the Waste Toner Box 1 TROUBLESHOOTING FOR THE HARDWARE Put the used waste toner box in the plastic bag and seal it with adhesive tape 6 Push a new waste toner box into the slot until it stops 7 Close the waste toner box cover Replacing the Waste Toner Box 55 Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and Saddle Stitch unit run out LO P 56 Refilling Finisher staples LL P 59 Refilling Saddle Stitch unit staples MJ 1106 E Refilling Finisher staples LJ Finisher MJ 1101 MJ 1106 Open the front cover of the finisher An illustration of MJ 1101 is given in the right hand figure 2 Remove the staple cartridge Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure Fit a new staple case on the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 56 Refilling With Staples 5 Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that it will not move Insert the cartridge until it is caught by the latch and fixed with a click 6 Clos
103. seeceueeceeeeceuseceueeceueeceeesaeeesaeeesaeeessusesaueessueesaaess 20 Paper jam in the jam releasing COVED cccccscccccssceccssecccescecseucecseseeseueceseueceseuecesseesseeceusaeeessnseessegessssaeeessasees 21 Paper jamin Ine TUSEr Wi arean 2h Ste ties eae ae ese cea ene eee 21 Paperjam in the Bridge Unit Optional aisaen e a a a E S EEEa 23 Paper jam in the Finisher MJ 1101 and the Hole Punch Unit MJ 6103 both optional cccsseeeesseeeeeeeeees 24 Paper jam in the Saddle Stitch Finisher MJ 1106 and the Hole Punch Unit MJ 6103 both optional 28 Paper jam in the Hanging Finisher MJ 1031 Optional cccccccccceeececceeceeeeeeeeceeeeeeeeeeesaueeeeeaeeesaeeeeesaeeeessneees 32 Paper jam in the Saddle Stitch unit optional cccccccccccseseeeceesececceeeeceeseesseeeceeeuseeeseeeeecseeeeeeessageseessagseeenaes 33 Clearing paper jams caused by a wrong paper size setting c cc cecc ce eeececeeececeeeeeceeeceseeeeseeeeesaueeeeseeeeseseeeeeees 37 Cleaning a SUAS IAIN oes esas aac ees aa a eh asec cect aa iaai 42 SAPE r AM ae 0h ale 1c 8 2 men en eo ee oe ee a era ee eae eee eee 42 Staple jam in the Saddle Stitch Unit MJ 1106 00 0 eee ccc cseecececeeeeeeeeeeeeeeseeeeeeesseeeeeeeseeseeesaeeeeeeseeeaeeeesaseeeeeesaaees 46 Replacing a Toner Canina Ge csi escvte sect eet ee rel anaa dred occ a a ana 48 Replacing a Near Empty toner cartridge states stidicesan acetate sa
104. seeeeseaeeeeeaeeeeeesaaeess 73 Printing a document including many graphics takes tiMe c ccecceseeeeeceeeeeeeeeeeeeeeeeeseeeeeseeesseeeeesseeeesneeeesaeees 73 Printer Diver Problems sisca aberstaciaiaadeactadeausousd nt ease ons aiai 74 Cannot print DOr Setting problems sr tte tts eee ee te il a eA ee ee 74 Cannot print SNMP Community Name problems c cccccccecseeeeeeeeeeeeeeeseeeeeeseeeeeeeeseeeeeesseeeeeessaaeeeeeaaeeeeeesaaess 74 Command line options not processed ic atti ee ee ee ee 14 Retrieval of printer Configuration failed ccccccssssceccseeccecceseececeueucecceusececsceuseeecsuseeecsuaueeeesaususesessuesessaageesesaas 75 Cannot change settings on the Device Settings tab ceccccecseeeeeeeeeeeeeeseeeeeeeeseeeeeesseaeeeeeseeeeeeeaseeeeeesaaees 75 Network Connection ProblemS ssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnn mennenm 76 Cannot print with the equipment network connection PrODlEMS ccccccseeceeeeeeeaeeeecaeececeeeceeseeceeseseeeseeeeeees 76 Cannot ONC WIL SME DINE bee acta eel a a E O seat Raamnaee eee aedseswauuace 76 Cannot print properly with AppleTalk print ccccccccccsssccceeeceseeeeeeeeeeeseeeeesseeeeeseeeeeseaeeesseeeeeseeeeeseeeeesegeeesseeeeses 76 CHENCPrODIGII Sie tev ceczccadecarmscasiwsececsenceencenescoenecveseaeeeecegzenieacers sect 77 Checking the client Status cccccccecccccssseccceeeeceeeceuseeecsuese
105. service representative 2D43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2D44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2D45 108 Error Codes Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again Error Code Problem Description Corrective Action Failure to connect to network destination Check Make sure that the network folder is shared in your destination path network and try scanning again If the error still persists 2D62 ask your administrator to check whether the IP address or path of the server is correct Also make sure that the server is operating properly 2D63 Specified network path is invalid Check destination Make sure that you specify the correct network folder path and try scanning again Log on to file server failedCheck user name and Make sure that you specify the correct user name and 2D64 password password to log on the file server or you specify the correct file server Then try scanning again 2D65 There are too many documents in the folder Failure in Delete the data in the
106. sicteccariigeaccere ies uh uccee 68 steaked Image noss sisal cn dou e aa 69 uneven image isar a A A NN 69 D Department code gale divac vais nevhesdetamnactaducedadncsnss omer 114 Device Settings tab reisten nti oeurnnastitoetaualt 15 Document password ccecceeceeeeeceeeeeeeceeeeeteeeneneeeess 13 E e Filing Web Utility COMLE MUS AIMS raana eh earaeee eaters MA AN 82 error MESSAGES smc o se Jasceeacs elceiue ual ieensendaiee sacs ghaceees 83 SESSION CNS arrani a a ena ET 82 SUBS WINGOWS ipiranga a 82 TOR COdES aa A A A O A 102 Oi JOOS aaa a T O 102 SCAN JOOS maii a ite N 107 transmission and reception cceceeeeeeeeeeeeeeeeeeees 104 Error messages e Filing Web Utility 2 2 lt cccc isecsesidccscexeedeiecssece isi nodanna 83 TOPAC CESS mr a A E 100 tonek panel aa essen heen ares 10 H Hardware Problems ososonsenenenenenrrrrrererererrrrrrrrererne 78 l Icons on TopAccess Call ONS CWVICSs saros mora an S 99 COVED ODEN wscunessuuirasnsaadveennan Subessstesedetbeasetaadedaenn dines 98 paper empty sesasviodastecvedsbrasd siusead cecineedesteaneib erneaninbers 99 DADE JAIN aoire T 99 onner error 1 sirare a woke rassabassd arate tance 98 DINTE CMON Z sinceron e EN a 98 staples emDIY araen reeked ous cea e 99 LOMET CMI DULY asiaa e a e 98 Waste toner Tull sarene a eens 98 PE aa apes anterseeeuaiaee Ccthoal cea tee Macatee 91 L LDAP authentication 2 0 0 0 cece eeeeeeeeeeeeeee senate eeeeeenaas 89 EDAP SCAICh
107. ss Wipe it with a soft dry cloth If there are still stains remaining wipe clean with a piece of soft cloth which has been moistened with water and then squeezed well Do not use liquids other than water such as alcohol organic solvents or neutral detergent 3 Guide 4 Platen sheet Clean the surface as follows depending on the extent of the staining e Clean it with a soft cloth e Clean it with a soft cloth lightly moistened with water e Clean it with a soft cloth lightly moistened with alcohol and then wipe with a dry cloth e Clean it with a soft cloth lightly moistened with watered down neutral detergent wipe with a cloth moistened with water and then wipe with a dry cloth 116 Regular Maintenance INDEX A AppleTalk PrN situtasendnedaniaacedintetenoseactesaednedeasnaessennieet 76 C Cleaning hole punch GUSE DIN lt iaisnacsdarssanetweresansevecanevsacesaesiaews 65 mar CNALOCIS eaii len vee e a N 64 Sli glasses aaia a AT 62 CIGANING paper AM suninmi o i aa 13 Cen a a an ana aeons cuesanee Tf Command line option ccc ccc eceeceeeeeeeceeeeceeeecseneeeeees 14 Copying Dl rred Image srebra Mot eea tee a e e ates 68 color black and white ccccseceeeeeeeceeeeeeeeeeeseeeeees 69 GODYING SIOPS aiiin a 68 dens IY nonna na a a a aa bien 68 IMAGE MISSING sosanna a a nD 68 SEUMING TUNCHONS eesse ra RR ih Geeta 68 skewed IMAGE siccscoshets seenseahe tev sa ccecteaeieteseeseatectar 68 stained IMAGE oa c65
108. store originals Will you print out stored originals appears No available internal memory remains To copy the scanned images press YES To cancel press NO Copied image is too light No toner is left The message Install new Black Cyan Magenta or Yellow cartridge appears when no toner is left Replace the toner cartridge of the color the message indicates P 48 Replacing a Toner Cartridge Copy density is set too light Darken the density manually or try the automatic density mode Copied image is too dark Copy density is set too dark Lighten the density manually or try the automatic density mode Copied image has stains The Original Cover optional or the Reversing Automatic Document Feeder optional is not fully lowered Lower it fully to block outside light The original glass platen sheet scanning area and guide are stained Clean them P 116 Regular Maintenance The copy density is set too dark Lighten the density manually or try the automatic density mode A transparent original such as a transparency or tracing paper is being used To copy a transparent original clearly put a sheet of blank white paper behind the original Make sure that the paper is large enough to cover the original Copy image is skewed The original is sent from the Reversing Automatic Document Feeder optional at a skew Replace the original while
109. te hetalqnidwateteaetensusdelettarstieanchabs inde sicsedstiacobiaciaduenniastinlee 51 Replacing the Waste Toner BOX ecireiaced ccedadeertsitlsaetescarcicadaaltetediatnderwedsceceddnaitiiainteanadiueves 54 Refling With Staple Sipsi s hea ac at wR deN 56 FRETINING FINISMOR Sla DIGS secies E E E a 56 Refilling Saddle Stitch unit staples MJ 1106 ranite earann aeaaaee aeia eaaa aa aa aiir 59 Cleaning the Slit Glass and Main Chargers cccccccsseeseeeeeseeeeeeeeeeeeeeeeseneseaneseneesnessanes 62 Cleaning Ihe SIL GLAS S nenna N A a E 62 Cleaning the mall Char Gers sssi a a a eee pert aeons 64 Cleaning the Hole Punch Dust Bin 0c cccecccceceeeeeeeeeeeeeeeeeeeeeeeeaeseesseaessaneeaaeseaneseneeseaees 65 1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment This section describes how to solve problems with some of the screen examples Screen Description Remedy A message appears on the upper part of COPY ea a ms the screen to notify users of a problem Add paper a allie etc For the major examples see the following pages P 10 Messages Displayed on the NON SORT COLOR Touch Panel NON STAPLE amp amp BLACK eea AUTO e COLOR C Sm C AuTo D H B4 E ORIGINAL MEMORY J es gt BASIC Paper Empty The original or copy paper is jammed Remove it following the guidan
110. the Have Disk option instead the user selected the printer name from the Add Printer list Corrective action 1 2 3 4 Cancel the Add Printer Wizard Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again When the screen for selecting a printer is displayed select Have Disk Select Use Existing Driver to add another copy of an existing driver or browse to the subdirectory that contains the appropriate inf file L File DRV on client CD could not be found Problem description When adding a new printer driver the user did not choose the Have Disk option but selected the printer name from the Add Printer list Corrective action 1 2 3 Cancel the Add Printer Wizard Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again When the screen for selecting a printer is displayed select Have Disk Browse to the subdirectory that contains the appropriate inf file Network Fax N W Fax Driver Problems 93 Q Location does not contain information about your hardware Problem description The path to the inf file selected during driver installation is too far away In other words there are too many characters in the directory path Corrective action Copy the directory containing the inf file to the local drive and resume installation LJ This port
111. the paper A paper jam has occurred because of the mismatch between the paper size placed in drawer N and the size registered for the drawer N in the equipment Just removing the jammed paper does not prevent another paper jam Be sure to correctly register the paper size in the equipment P 37 Clearing paper jams caused by a wrong paper size setting Wait Performing Self check The equipment is undergoing maintenance to preserve its imaging quality Wait until adjustment is completed and the message disappears Check the original and set it again The original is jammed inside of the Reversing Automatic Document Feeder Remove the jammed original following the guidance on the touch panel P 16 Paper jam in the Reversing Automatic Document Feeder optional upper The direction or the size of the original placed on the Reversing Automatic Document Feeder is incorrect Check the direction and the size of the original and then replace it on the Reversing Automatic Document Feeder Then reattempt the operation Change direction of original The orientation of the original placed on the original glass is incorrect Change the orientation of the original by 90 degrees and place it on the original glass Cannot print this paper size Select the other drawer Printing was attempted but failed The paper could not be output on the tray selected for the paper output because of a mismatch
112. the scanned image refer to the Scanning Guide WE Cannot find the data saved in the shared folder Problem Description have scanned a document and saved the copy in the shared folder of the equipment but cannot locate the saved file Corrective Action e For Windows OS search the network for the equipment using the search function of Explorer The data are stored in the equipment s shared folder named FILE SHARE e For Macintosh make sure that the OS version is Mac OS X 10 3 x or later a client computer running Mac OS X 10 2 x or earlier cannot access the shared folder on the equipment If your computer is running Mac OS X 10 3 x or later search the network for the equipment on Finder and access the folder named FILE SHARE e If you cannot find the equipment on the network make sure that the SMB Server Protocol setting is enabled on TopAccess For details on the network settings refer to the TopAccess Guide For details on storing the scanned image refer to the Scanning Guide 80 Scanning Problems TROUBLESHOOTING FOR e Filing This chapter describes how to troubleshoot the problems on e Filing S FUNG Web Utility PFODICIINS rriren aaa aaaea a aa EaR SEAKAN aaia 82 e Filing Web Utility terminates the SESSION cccccecccsseeceeeeceuceceuceceucecueeecaeeesaceesaeeeseessueeesaeessaeessaeessusensasenags 82 Numerous sub windows repeatedly appear cccccccccseccceeeeceeeeseeeeseeeeseeeeseeeeeeeeesee
113. the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure below 1 Press JOB STATUS STORAGE sf SETTINGS fy TEMPLATE NED SET 100 ORG gt COPY SOT a ee ZOOM ZB FINISHING gt b 121 SIMPLEX TEXT PHOTO Ea 2 SIDED Her wae E am gt gt PROOF COPY BASIC EDIT IMAGE gt I Toner near Empty Y oa 13 35 JOB E lt gt L Toner near Empty Y Replacing a Toner Cartridge 51 3 Press REPLACE TONER CARTRIDGE JOB STATUS 0 25 50 75 100 YELLOW Y eel MAGENTA M CYAN C S BLACK K as me REPLACE TONER CARTRIDGE D gt x Toner near Empty Y DAMES JOBSTATUS 4 To replace a toner cartridge press YES To cancel press NO JOB STATUS ATTENTION A toner cartridge is nearly empty Do you want to replace the cartridge at this time JOBS SUPPLY gt L Toner near Empty Y 2011 a in JOB STATUS a If you press YES go to the next step If you press NO the previous screen appears 5 Press the button for the color you intend to replace REPLACE TONER CARTRIDGE Select toner cartridge color to change Exchange a toner cartridge with reference to the following guidance DD rr eee MAGENTA M CYAN C BLACK K Poea CANCEL 52 Replacing a Toner Cartridge 1 TROUBLESHOOTING FOR THE HARD
114. titch unit srananira ee 59 INDEX 117 T Toner cartridge Toner Near Empty message cceceeeeeeeeeeeeeeeeenees 51 replacing cereos araa a EEE aL EE 48 Toner cartridge Near Empty message 000008 51 U WISER IMIOMMAUOM srs sx thnure crib aa 114 W Waste toner box replacing cccecceeceeceeeeeeeeeeeeeeees 54 118 INDEX FC 2040C 2540C 3040C 3540C 4540C OME10004200 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide F stupio2040c 2540c 3040c 3540c 4540c TOSHIBA TEC CORPORATION 2 17 2 HIGASHIGOTANDA SHINAGAWA KU TOKYO 141 8664 JAPAN SED mand QUALITY SERVICE R10052019600 TTEC 2011 TOSHIBA TEC CORPORATION All rights reserved 2011 03
115. uality optimization function This function controls image quality according to the characteristics of the toner to be used and enables you to print images of an optimal quality If you are using a toner cartridge other than the one we recommend the equipment may not be able to detect whether it is installed or not Therefore even if the toner cartridge is correctly installed the error message TONER NOT RECOGNIZED appears on the touch panel and printing may not be performed You may also not be able to utilize the image quality optimization function the toner remaining check function and the remote service function notifying your authorized service representative automatically If you are using a toner cartridge other than the one we recommend toner is not recognized If this is a problem for you please contact your service representative Remember you will not be able to utilize the Toner remaining check function and Image quality optimization function as we mentioned A WARNING Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations Do not touch the parts on the circuit board mounted on the toner cartridge because they may be damaged Tip Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure P 51 Replac
116. unction or deleting the data in boxes for making hard disk space Save failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder Maximum number of folders has been reached Delete unnecessary folders and create a new folder You can create up to 100 folders in each box Cannot create a Document Maximum number of documents has been reached Delete unnecessary documents and create a new document You can create up to 400 documents in each box and folder Cannot insert Page Maximum number of pages has been reached Delete unnecessary pages and insert a new page A document can contain up to 200 pages Paste failed Maximum number of page range is reached Delete unnecessary pages and paste pages in the document A document can contain up to 200 pages Cut failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Copy failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Paste failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Delete failed The items have been deleted or modified Refresh the page and make sure that the item was deleted o
117. untries Mozilla Firefox and Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U S and other countries IBM AT and AIX are trademarks of International Business Machines Corporation NOVELL NetWare and NDS are trademarks of Novell Inc TopAccess is a trademark of Toshiba Tec Corporation Other company and product names given in this manual or displayed in this software may be the trademarks of their respective companies Preface 1 CONTENTS PCT AC lt ONEN ETAN E eae enantiomer E EE te ENEN TE AS SE tet aan A E A E N 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed cccccescceeeeeeeeeeeeeeeeeeeeeeeeeeeneeeaeeaaeeseaseeaseeaaseassneseneseness 8 Messages Displayed on the Touch Panel cccsccseeeceeeeeeeeeeeeeeeneseeeceeseeesenseeseeneseneseeees 10 Cl aring a Paper Jamisona a o eE a a aaa 13 E OCALINIG a paper JaN aea a a AEA lauasld Meus tueaat ns 13 Clearing a Paper aM ruris E E a E alles ha ee ede eee sw 14 Paper jam in the Reversing Automatic Document Feeder optional lower 06 15 Paper jam in the Reversing Automatic Document Feeder optional upper 0 16 Paper jam in the drawer feeding POrtiONn cccccecceeececceeeceeseeeeeeceeeceeeeeeeseeteeeaeeeeeseenaes 17 Paper jam in the Large Capacity Feeder optional cccccccceccceceeeeeeeeeeeeeeseeeaeeseeeeeees 18 Paper jam in the Paper Feed
118. w has been completed E Numerous sub windows repeatedly appear Problem Description Numerous sub windows repeatedly appear and e Filing becomes uncontrollable Corrective Action Close all the windows and exit from the web browser Then restart the browser and clear the cookie files from Internet Option for Internet Explorer E Displaying the items in the Contents Frame takes a long time Problem Description Displaying the items in the Contents Frame takes a long time Corrective Action Displaying more than 100 items in the Contents Frame may take a long time A smaller number of items shortens the time for displaying 82 e Filing Web Utility Problems E Error messages See the table below to troubleshoot the problem if a message appears Message Internal error occurred Please restart e Filing Corrective Action Turn the power of the equipment OFF and then ON and then try again If the error message is still displayed contact your system administrator or contact your dealer for support Your e Filing Session has Timed Out Please Restart Exit from e Filing and change the session timer setting to be longer on the Setup page of the TopAccess Administrator mode Then restart it The items have been modified The items are currently being modified by another user Try again after the other user has finished Cannot start e Filing Session The Disk is Full Erase the unnecessary data from the Co
119. y selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part of the image may not be printed however if the paper size in the drawer is smaller than the one you have specified Press the drawer button you intend to use on the touch panel and press the START button 72 Print Job Problems E Cannot remember the document password for a Private Print job Problem Description cannot remember the document password for my Private Print job Corrective Action The document password for a Private Print job is never shown once the job has been sent to the equipment To print the failed Private Print job submit the document again as a new Private Print job The failed Private Print job remains unprinted in the job queue To delete it either way below is required Contact the administrator of the equipment e Enter the administrator s password in the Private Print job list on the touch panel and delete the job For details refer to the Printing Guide e Log on to TopAccess with the administrator s password and delete the job in the Print Job list For details refer to the TopAccess Guide E Printing a document including many graphics takes time Problem Description It takes time to print a document including many graphics from a Universal Printer Driver PCL6 Corrective Action Since this may happen occasionally clear the JPEG Compression check box of the
120. ymbol helps you locate the paper jam SASS pa o a 13 12 11 10 9 8 7 6 Reversing Automatic Document Feeder optional lower H P 15 Reversing Automatic Document Feeder optional upper H P 16 Fuser unit LU P 21 Automatic duplexing unit H P 20 Bypass tray H P 20 Drawer feeding portion H P 17 Large Capacity Feeder H P 18 or Paper Feed Pedestal both optional H P 18 Jam releasing cover J P 21 Drawers H P 19 or drawer of the Large Capacity Feeder optional H P 19 10 Bridge Unit optional J P 23 11 Hole Punch Unit optional H P 24 LL P 28 12 Saddle Stitch unit optional H P 33 13 Finisher optional LL P 24 L4 P 28 L P 32 The picture of the hardware device shown on the touch panel differs depending on the Finisher options installed Clearing a Paper Jam 13 E Clearing a paper jam 1 Clear the paper jam Clear the paper jam following the guidance shown on the touch panel Press or to scroll the pages Mistfeed in duplexer TOTAL COUNTER 2666 Open the automatic duplexing unit on the right a a After clearing the jam close all the opened covers The equipment starts to warm up Follow the guidance on the touch panel LI Tips on removing jammed paper Note the following points in removing the jammed paper Remove the jammed paper carefully so as not to tear it To avoid tearing the jammed paper remove the paper slowly w
121. your service representative Does the equipment work properly Are copy jobs output properly Next Step 4 Corrective Action Check the device status displayed in the Device page of TopAccess See the Device page of TopAccess Are the options specified for the job supported by the hardware configuration Next Step 4 If not delete the job install the required components and try again Contact your service representative for further information Can you print the jobs from other clients Next Step g See the following section to fix the problem P 76 Cannot print with the equipment network connection problems Have you ever printed successfully from this client Next Step g See the following section to fix the problem P 74 Cannot print port setting problems Did you set up the printer driver other than by an SMB connection Next Step g See the following section to fix the problem P 76 Cannot print with SMB print For Macintosh only Can you see the equipment you created in the Selector Next Step 4 Refer to the Software Installation Guide At this point the problem is most likely to be related to a client side error Refer to the Printing Guide to fix the problem Client Problems 77 Hardware Problems This section describes troubles caused by the hardware device the equipment If an icon or a message indicating an error is

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