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PC Troubleshooting MANUAL

1. H ol H E Er Connect to the Internet You are connected to the Internet gt Browse the Internet now To connect to the Internet next time click the Start button click Connect to and then click the connection you just created 12 1 5 Problem need to remove a program but Add Remove programs is no longer available Solution Windows Vista has changed the name of Add Remove programs to Programs and Features and this can be accessed by following the steps outlined below 1 Click the Start button 2 Select Control Panel Connect to Default Prograrns Help and Support 3 Click on Programs Gem ET yey oli sl CI gt Control Panel P s Control Panel Home Classic View Recent Tasks Uninstall a program Get started with Windows tartur Additional ESO J Cptions FOE wie en me z ck s Eben Sen ame 4 Double click on Programs and Features 13 1 6 syd gt Control Panel gt Category t n D wi E G B ver A Adrrunetr 3 are ook Adobe Autefing Backup and ne Power Ce Gimn E 5 Click on the program you want to remove and click Uninstall Change Problem This computer does not have enough space for temporary files Error code 0x80070103 Solution Typically this error is related to disk space Many times you will get this error even though you have plenty of hard drive space The first thing to check is whether the
2. Problem Sleep mode doesn t function properly Solution If you configured Vista to enter sleep mode but your PC wakes up a few seconds after entering sleep mode it could be a result of a hardware compatibility problem with Vista s new hybrid sleep mode In order to disable hybrid sleep 1 Right click an empty spot on your Desktop select Personalize 2 Click Screen Saver 3 Choose the Change Power Settings option 4 You will now see Select a power plan and you want to click Change Plan Settings beneath your selected power plan 5 Click Change Advanced Power Settings 6 Select the plus sign beside Sleep 7 Click the plus sign beside Allow Hybrid Sleep 8 Select On 25 1 18 1 19 9 Click Off 10 Click OK Problem Error message when you try to upgrade to Windows Vista Go to programs and uninstall WindowBlinds Solution This issue may occur if Stardock WindowBlinds is installed on your computer In order to resolve this issue follow the instructions below 1 Open the Search window and enter Stardock 2 Once the results are displayed you should see a folder named Stardock 3 Right click on the Stardock folder and select Delete Problem am periodically getting disconnected from my network Solution Windows Vista is probably turning off your network adapter to save power Turn off the power saving option in the network adapter properties by following the instructions below 1
3. sssssssssersnessssererrrrnrnsssrrrrrrneresee 84 5 7 Add to whitelist using browser E 85 5 8 Whitelist and NEE 85 5 9 Whitelist PoliCles ririri i a ee aa e aA aaa A abe 87 5 10 Whitelist and Google E 88 5 11 Receiving spam with WHITCIISTS wed ceaceeceds ec ocerdececeeds Weeercenceceeds eiuetrdoteaess aeecenteeneds 88 B l2 enhanced Wl eegen de cae asa de lees eked arate 89 5 13 Enhanced whitelist eligibility sc scctesecriievedscncts torcensls cker uereg aadeidorueeedbaueuborenealas 89 5 14 Ehanced whitelist expiration un 90 5 15 Outlook Express automatic wteltsting uk 90 516 Whitelist COMCETAS t aenn aa ee a toes Dene EEE E EE AE ttn teas 91 5 17 Commrecial whitelisting ieivssi ceiieteecetvesidsedeetetcecvestdeeYielsdsateastaaedudetcedeestgeetelsaanaetties 91 EEN hte ieee a ct Salen haste Ranma ita Rete Raita Ree ar eas 91 5 19 Downloading DIOCKS EE 92 5 20 Safe Sender list in Outlook ExpreSs iis ccscsacimecaitestactens den Mindat 92 Windows XP Troubleshooting A 94 6 1 Added ERT 94 6 2 Alternative TE EE 95 6 3 LOST EMAS ET 96 6 4 Alternate access to Whitelists un 97 6 5 Whitelists and pop Up Eleng Deeg Eege 99 6 6 Remove from Whitelists using POP up locker 100 6 7 Add to whitelist USING browser AEN 101 6 8 Whitelist andNeiscape AAA 102 6 9 Whitelist e EE 103 6 10 e E ane KE e EE 104 6 11 Receiving spam with wttelets AAA 104 6 12 Enhanced Allee eege 105 6 13 Enhanced whitelist ee UE 107 6 14 Ehanced whitelist expiration EE 107 6 15 Ou
4. 2 12 Problem Printer isn t recognized by PC Solution Missing or corrupt drivers usually cause the printer to not be recognized by the PC and in most cases you can rectify the problem yourself 1 First check the documentation that came with the device to find instructions for uninstalling the peripheral This typically involves disconnecting the device from the computer and uninstalling drivers and other related software 2 Leaving the hardware disconnected you will want to reboot the computer to update the registry and necessary files 3 Reinstall the hardware according to the manufacturer s instructions for your operating system Be sure to visit the manufacturer s Web site first to see if new drivers are available and always try to keep all the drivers for your hardware up to date Check with the manufacturer every month or so for updates and you ll head off most peripheral related problems Problem can t print anything after install McAfee VirusScan Solution According to McAfee s Answer Center you might run into this problem if you recently installed their VirusScan software McAfee knows of two scenarios that cause this problem Either your printer driver is old or the file McVsSkt dll conflicts with an open application s task According to McAfee the e mail scanner portion of the software loads McVsSkt dll into these tasks and in some cases this causes a conflict You can fix both problems quickly b
5. Then select the appropriate details For example as detailed below we have chosen to receive all mail coming from anyone that contains notspam com in their e mail address Next ensure Move to folder is selected then from the next drop down box select where you would like to file your mail 7 Then click OK As you can see from the example below filters are applied in order Once a filter has been matched it will not check other filters therefore it is necessary to have your whitelist filter above your Spam filter s to ensure it has priority 86 Message Filters Filters for I Inbox maill monash edu au Filters will be applied in the following order 2 Spam 30 4 A Delete 4 J Log Filter Use View Log Cancel Help With white list selected click the black up arrow to move whitelist above your spam filter 5 9 Problem cannot seem to get my company whitelisted with certain Internet Service Providers what are most of their policies Solution Internet Service Providers whitelists use to filter e mail to be delivered to their customers ISPs have to receive requests from legitimate companies to add them to the ISP whitelist Typically companies either pay for a time period to be allowed to e mail their customers or the companies pay per complaint received by the ISP from their customers These payments per complaint increase incrementally The first 10 complaints are usually 10 each The next
6. Encrypt contents and attachments for all outgoing messages Advanced F Digitally sign all outgoing messages Cancel Apply 4 Click OK You should now be able to open the attachment 3 5 Problem You receive a message notifying you that your storage limit has been reached Solution These days most e mail programs are building more storage into the system for users but attachments such as photos and video that are large can quickly bring a mailbox to its limit If you receive a message that the storage limit or storage capacity has been reached it is best to delete the unimportant files as this can affect the delivery and receipt of new e mail messages that have attachments 51 3 6 One of the ways to do this is to download the necessary attachments to the hard drive so you can delete the e mail Please follow the steps outlined below 1 2 Select the File menu Click Save Attachments If the e mail has more than one attachment you will have the option to save just one of or all of the attachments You can select to save the files to a CD thumbdrive computers hard drive or anywhere Problem Web links don t work from inside an e mail message Solution There is nothing more annoying than receiving an e mail message from someone and it contains a link to another website or internet location but when you click on it nothing happens While sometimes this can be an issue with the type of browser
7. PC Troubleshooting MANUAL August 2007 PC TROUBLESHOOTING MANUAL TABLE OF CONTENTS Page 1 0 Windows Vista troubleshooting ccc ee ceeeeeee rete eee e ee eeeaeeeeeeeeeeeteeeeaaeeeeeeees 2 1 1 Slow System Startup csin a e aa aa EEEa EA EEEE iia 2 1 2 See Eege Mee EE 3 gS Password Resol ndee e earasa cen sdeed E EE EEE EEE EEE EAER Eaa 6 1 4 Broadband Internet SGU Pisa geeehserebreegie ond eebe eebe cd eebe 8 1 5 REMOVE KEES 13 1 6 Error message 0x80070103 ye iis ond eces ee ais oie ec es ez lntaitdcce Aud cadavayeeae nl ueeateae eae te 14 MY EELER gege 16 1 8 Blank Network Password WEE 16 1 9 Access Denied ErrOticcccscceticceviaient olen e a Eaa E a eae A A Eaa RRE EEEE 17 1 10 Hardware e 18 1 11 Dual Boot Tute L I DEE 18 1 12 Startup Programs blocked EE 20 1 13 Shutdown Problems isernia NEE e E E A EEE RE 22 DAE OR a E EE ch ae Ad E 24 Kee RTE WEE 24 DA SOW Start E EE 25 1 17 Sleep Model Problems 9 iccccdetedshecce tice vaededsnt vesugeecdeted ENEE NEE daereeleneeetitiee 25 1 18 Uninstall WindowBlindS EEN 26 1 19 Network RE ee 26 1 20 Vista disk not recognized BEE 27 2 0 Printer Troublshooting egene EE roe ee 31 2 1 General printer troubleshooting AAA 31 22 POC EE ER 2 3 Not enough RE LeE 33 2 4 instal WW GRIVONS oi onanera a e a adel e a get 34 2 5 Remote Procedure Call Failed ssnneeesseeeennrrnreessrerrtrrntrrssrrrrtrrnnnrsserrnnrrnnnnssrennnt 35 2 6 Cannot commnicate ee EE 35 2 7 Printer E EE 36 2 8
8. 1 Go to the site in question and download the updated plug in version 2 Exit your browser 3 Install the plug in 132 10 0 Troubleshooting Hard Drives 10 0 Hard Drive Troubleshooting 133 A PCs hard drive affects nearly everything the computer does if it breaks It stores your operating system your applications your games and your personal files In addition your PC hits your hard drive for data much more often than the slower CD DVD drive or Internet connection If your hard drive slows down your entire computer becomes less responsive 10 1 Problem suspect that my hard drive is having trouble what should do Solution 1 When you suspect your hard drive is having a problem the first thing that you need to do is backup your personal information and any files that you would not want to lose 2 The next step is to shut down the computer remove the cover from the CPU and reseat the cables unplug and reconnect 3 Restart the computer 4 Now you will want to follow the instructions below to scan the machine for errors A Right click Start from Windows Explorer B Choose Explore C Right click a partition on your hard drive such as C D Select Properties the Tools tab and Check Now under Error Checking E Click both options checkboxes to enable a longer more thorough scan of your drive F Finally click Start A scan of your C drive may require a reboot 5 If the scan turns
9. Click the Start Control Panel 2 Next click on Network and Internet 3 Select Network and Sharing Center 4 Now select Manage Network Connections 5 Right click on the connection that you are using and select Properties 6 Now select the Networking tab and click Configure 26 7 Under the Power Management tab remove the check box next to Allow the computer to turn off this device to save power 8 Click OK 1 20 Problem The computer does not recognize the Windows Vista installation disc Solution There are several different problems that could be causing the Vista DVD or CD to not be recognized These issues can include any of the following v The disc is damaged or defective v The disc is not genuine v You insert a Windows Vista DVD into a CD drive instead of a DVD drive v The disc drive is not configured as a startup device v There is a problem with the firmware of the disc drive Due to the fact that the problem could be caused by any one of the issues listed below it is going to take some work to determine what the problem is but the steps outlined below should help you to find the cause 1 The first step is to determine whether the disc is damaged or defective Inspect the Vista disc for any damage or scratches If the CD is scratched or damaged obtain another disc from the place of purchase or from Microsoft 2 If there appears to be no damage to the disc then the next step would be to
10. Follow the instructions above in step 5 to test the firewall software If none of these steps resolved the problem then you will want to try and adjust the setting within Outlook Problem Error message No connection could be made because the target machine actively refused it found 33 rt The server could not be Solution There are several areas to check when the server is involved in the problem and the first area is the firewall Many times the firewalls are configured to restrict Suspicious content or to only allow certain applications to send information over the network 62 3 19 1 The first step would be to check the applications permissions Right click the security software icon 2 Select the Personal Firewall 3 Click Internet Applications This will give you a list of Permissions for all the different software products on your machine If Outlook Express does not have a check mark next to it for approval you will need to select it and then restart your computer In order to troubleshoot problems with your security software you may have to turn off the security features on the system temporarily Once you are done troubleshooting be sure to turn the software back on so that you ensure you are protected Problem Every once and while get a pile of duplicate e mails What is the problem Solution Typically you see this problem if you are using POPS to pick up your messages and it is not configured t
11. Right click the Start icon and select Explore 2 Click the Tools Folder Options 3 Select the View tab and make sure that the Show Hidden Files and Folders radio button is selected 4 Click OK 5 Double click on My Computer 6 Select the C drive 95 6 3 7 Double click the folder Documents and Settings 8 Select the user folder that you login in as 9 Double click Application Data 10 Select Microsoft 11 Click Templates 12 Right click the Normal dot file for your user account and click Open Containing Folder 13 In the resulting window click to select Normal dot 14 Press F2 and enter a new name for the file such as Old dot 15 Press ENTER 16 Next launch Microsoft Word When it starts it will automatically search for the file named Normal dot Since you have renamed the file Word will not find it and will assume that the file has been deleted Word will then automatically create a new Normal dot file and you will see a blank Word document If you hadn t ever made any changes to the original Normal dot template the new file should be identical to the old one Problem A technical support representative would like to see a screen shot from my computer how can take a screen shot Solution The first step is to make sure that all the windows are open and are positioned as you want them to appear for the screen shot 1 Press the PRT SCN or the PrintScreen key Note You will not see anyt
12. Solution 1 Shut down the computer and leave it off for at least five seconds to clear its memory of all programs the computer is running 2 Turn the computer back on and try to print again If the error recurs press Ctrl Alt Del 3 In the dialog box select every program except Explorer Systray Rnaap and your internet browser program and click End Task 4 Try printing again and repeat this process if necessary until you ve closed every program but the ones listed above 37 2 9 Problem Upon connecting to a Windows based print server you get the message The server on which the device name printer resides does not have the correct printer driver installed If you want to install the driver on your local computer click OK This particular error message is usually caused by incompatible or improperly configured Point and Print setup Solution Point And Print is a Windows feature that simplifies client server printing schemes but sometimes a computer will have a third party driver that s incompatible with Windows XP This resolution lets you install a suitable driver on the client computer to redirect the machine to the correct IPP Internet printing protocol URL uniform resource locator 1 Click Start 2 Select the Control Panel 3 Double click the Printers And Faxes icon 4 Double click the Add A Printer icon 5 When the Add Printer Wizard appears click Next 6 Click Local Printer Attached To This
13. log on as an administrator and then follow these steps 1 Click Start Control Panel then Performance and Maintenance 2 Select Scheduled Tasks 3 Double click Add Scheduled Task 4 Click Next on the first Scheduled Task Wizard window 5 On the second page click System Restore in the list of applications D Select Next 7 Continue to follow the wizard specifying the days and time to run System Restore 8 When you are prompted type in your user name and password for an administrator of the system and then Finish 113 7 0 Troubleshooting Firewalls 114 7 0 Firewall Troubleshooting 7 1 Firewalls are to keep your private information private and get rid of the bad stuff that tries to penetrate your computer A firewall screens inbound and outbound traffic to determine if it should pass keeping malicious code such as virus attacks from getting into your system When the firewall stops working so does your Internet connection and sometimes even your computer but there are ways to fix it The best way to determine if your firewall is the problem is to disable it and see if the problem is resolved If the problem persists remember that many things can prevent you from viewing a Web site sending or receiving e mail using a chat program streaming a movie or sending photos All of these tasks are governed by firewalls because they involve the transmission of data over the Internet If you believe y
14. the startup process completely by using Program and Features 1 2 3 4 Click Start Type appwiz cpl in the Start Search box Press Enter Click the program in the Programs and Features list and then click Uninstall Change Remove the blocked program or the blocked service from the startup process completely using Software Explorer 1 Click the Blocked startup programs icon in the notification area 21 2 Click Show or remove blocked startup programs Note This launches Software Explorer in Windows Defender 3 Locate the startup program or service in Software Explorer and click to select it 4 Click Remove 5 Choose Yes in the confirmation dialog box 1 13 Problem When attempting to shut down Vista the operating system shuts down but the hard drive continues spinning and the PC continues making noises for awhile before it eventually shuts down Solution When Vista s visual display has disappeared that does not necessarily mean that the system has finished processing the shutdown tasks For example if you have an older device with a driver that is causing Vista problems the system will continue working for a while attempting to resolve the conflict 1 While holding the F8 key reboot your computer to restart Vista in safe mode Select Safe Mode from the Advanced Boot Options menu Once the computer has finished booting up try shutting down the machine and you will find that
15. to launch automatically when Windows loads delete the Shortcuts from the Startup folder 6 6 Problem My computer experienced a serious error after it went into either Standby or Hibernation mode What happened and how can prevent this from happening again Solution This is a problem that may occur in Windows XP if your ATAPI Advanced Technology Attachment Packet Interface hard drive has a capacity of more than 137GB When your computer enters Standby or Hibernation mode the drive can become corrupted Microsoft has released a patch that prevents hard drive corruption from occurring when your computer enters Standby or Hibernation mode 100 6 7 First make sure that you have installed Window XP SP2 Service Pack 2 Then go to support microsoft com search and type KB331958 in the For field Click Search From the list of search results click Hard Disk May Become Corrupted When Entering Standby Or Hibernation Or When Writing A Memory Dump On the resulting page click Download The Q331958 WXP SP2 x86 ENU exe Package Now link under the Hotfix Information section On the resulting page click the Download button When prompted choose to save the 394KB file on your hard drive After you download Q331958 _WXP_SP2_x86_ENU exe double click it to launch the installer 10 After you install the file restart your computer Problem How can create a shortcut to a printer in
16. 1 One easy way to raise the level of your virus protection is to eliminate any e mails from people not on your white list if they contain an attachment with the extensions exe cmd scr or Com If you want to be safer you could restrict all extensions from anyone not on the white list Another helpful idea is to stop e mails with base64 in the header as this will block the majority of foreign e mails that look like one large encrypted block of foreign characters You can also enter a block on the subject and body of e mails that includes common strings or phrases such as sexually explicit words Viagra debt dating and the list goes on and on If you get e mails with your e mail address in the subject line you can add that as well 77 4 19 4 20 Problem cannot find my address on any blacklist but still am not able to reach my recipients e mail Solution If you are not listed on any blacklist it is possible that you are listed in a remote mailserver s private blacklist Some Internet Service Providers have very aggressive blacklists that will include innocent small domains accidentally You will need to contact the postmaster at that specific domain and ask to be removed from their black list Mailservers typically accept e mail that is addressed to postmaster domainname They will typically send an e mail that explains how to be removed from the blacklist Problem think that my IP might be on a blacklis
17. 10 complaints are usually 20 each These funds are then used by the ISPs to fun anti spam programs to prevent unwanted e mail 87 5 10 Problem How can view my Pop Up blocker whitelist on Google 5 11 Solution The whitelist feature is built internally into the Google Popup Blocker Toolbar users create and maintain their own personal whitelists because this is a customizable feature You can check the text on the Popup Blocker button to determine if the blocker is active on a particular site If the button displays the number of ads you ve blocked then the Popup Blocker is enabled on that site If the button reads Popups okay then the Popup Blocker has been disabled and that site is on your whitelist If you d like to remove a site from your whitelist visit that site and click the Popup Blocker button The button text will change to display the number of ads you ve blocked The changed text indicates that the site has been removed from your whitelist and the Popup Blocker will resume activity on that site Problem setup my whitelists but am still getting a large amount of spam Why is this happening Solution Unfortunately many spammers have figured out how to get around the whitelists Effectively stopping spam over the long term requires blocking individual IP addresses and creating rules based on keywords that spammers typically use Spam tools coupled with the increasing number of spammers has created a huge var
18. 2 Visit the website that corresponds to the blacklist 3 Read the FAQ and other information on that website with regards to how to get removed from their blacklist and follow the appropriate instructions Problem How can safeguard myself so am not blacklisted Solution Being blacklisted does not mean that you did anything wrong or committed any type of offense Blacklists are developed to deny SMTP direct access for dial up and DSL users Blacklists may also define what is considered to be abuse but there are no strict rules set for deciding what qualifies as abuse Many other lists limit the networks assigned to certain countries A provider can use a policy and not accept any e mails sent from or through those countries There are steps you should take to in order to prevent being blacklisted v Do not allow unsolicited ads and other bulk e mails to be sent from your server by the hosted accounts v Do not run pro spam services 75 So e Gs SK v v v v v v v Make sure all your hosts are as secure as possible Make sure you do not have any spam bots on your systems Make sure your mail server is not an open relay Make sure your proxy server is not an open proxy Check that the abuse yourdomain tld and postmaster yourdomain tld addresses exist and that they are functional Make sure the information provided in the domain registration service is updated and complete Make sure all your mail se
19. 2 14 2 15 5 Select the Printer menu and click on Properties 6 Click the Separator Page button 7 Remove the separator page file 8 Click OK Problem My printer picks up multiple sheets of paper at once Solution When the printer is pulling multiple pages it is often due to the paper type Inkjet feed mechanisms are friction based so there needs to be some friction between the intake rollers and the paper If you are using an incorrect paper type for an inkjet printer the intake rollers may not grip the paper properly causing multiple sheets to feed at the same time It is best to avoid mixing different paper types with different weights as this can cause multiple sheets to feed at the same time Also do not place too many sheets in the paper tray as the printer may pull in more than one sheet You can determine the paper limit by looking for the indicator that is usually located inside the paper tray Rippled or curved paper can be another cause of multiple sheets of paper being pulled through at the same time You can cure this by removing the paper and flexing it back to normal Another step that might help is removing the paper and fanning the pages and putting them back in the tray to help separate the pieces of paper These steps should help prevent this from occurring so frequently Problem My printer isn t responding Solution 1 Check to see if the printer is plugged into an electrical outlet and that the ele
20. Computer then click Next 7 Click Create A New Port 8 In the Type box click Standard Port Monitor then click Next 9 Type the IP Internet Protocol address of the IPP print server If you aren t sure what the IP address is consult a system administrator for the correct entry Follow the on screen instructions provided by the Add Printer Wizard which will assist you in installing the correct driver 38 2 10 Problem The printer is printing slower than usual Solution A print spooler is software that temporarily stores print jobs on the computer hard drive or in memory until the printer is ready to print If you ve been waiting an unusually long time for a document to print or if you see an error message about the print spooler spooler subsystem or spooler resources you might need to restart the Print Spooler service on your computer In order to resolve this issue you can either save your work and reboot the computer so that the Spooler service restarts or if you don t want to restart your computer you can follow the steps below al 2 Click Start Select Control Panel Click System and Maintenance Next select Administrative Tools Double click on Services Right click the Print Spooler service and then select Properties On the General tab next to Startup type make sure that Automatic is selected If the service is not already running under Service Status click Start Click OK 39 2 11
21. Illegal Operation and General Protection Faute 37 2 9 Improperly configured printer setup ENEE 38 27110 Printing We EE 39 2 11 Print not being recognized ege edd gedet deed el eseees 40 2 12 Cannot print after installing McAfee Virus ssssssesssessserrrnersseerrrrrnnrrserrrrrrrnnresent 40 2 13 Pages are printing Dank vice rguEEeugeugEheC ugeet Nee deeg 41 2 14 Printer is pulling several pages together cece eeceeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeteeeenteeeeeees 42 2 1 Printer MOL TESDONGIAG EE 42 2 16 No printers le EU WEE 44 2 17 Changing the default printer ceisccecccsiss steed ER deed Ed deEEEEEENEE DEEN 44 2 18 Creating a printer SO eae Rieti dech age dome eta Gawd ages 45 Page ii 3 0 4 0 2 19 Glearinig print JOD ET 45 2 20 Spooling lat ae 46 E mail Troubleshooting gegen conc tone esate nce cicbeueesebtnce decpoarnceets ceded doatelgecs steeecceieisteieckd 48 RE e E en TE 48 3 2 Stopping Spd EE E 49 3 3 Photo attachment is IMISSING Sata de 225 ee on eds 49 3 4 Cannot open e LEET 50 3 5 EELER Gl Shales eg ee 51 3 6 Weblinks do NOT WOK dier edd eege 52 3 7 Messages in the wrong Belt EE 53 GR Attachment blocked isere a e E EE tele EEEE 53 3 9 Address book errors ee EE 54 3 10 MSOE dll could not ET DEE 55 a ne later ee EE 56 3 12 Host UNKNOWN GEO Ca egeg Ree sn vereeasiavdeelsiceteassiavsdel es iai eE E rE Aa E aa riae 58 3 13 Undeliverable message AAA 58 3 14 Outlook Express won t start E 58 3 15 Troubleshooti
22. In this situation the problem occurred shortly after Automatic updates were installed on the machine so the following steps should resolve the problem Try to run System Restore to revert back to the last known good configuration 1 Select All Programs 2 Choose Accessories 3 Click on the System Tools folder 4 Select the System Restore option 5 Follow the instructions on screen to restore the computer configuration to a date that precedes the date the Windows update was installed 108 6 Reboot your computer when finished If they error still occurs after the system restore please continue with step 7 below 7 Select Start Run 8 Type msconfig in the open field Click Ok 9 The system configuration utility will appear on the screen 10 Select Diagnostic Startup Load Basic Devices and Service only 11 Click Ok 12 Reboot the computer If the problem is still there please continue on to step 13 13 Return to the System Configuration Utility 14 Access the Startup page tab 15 Click the Disable All button and then select one item in the list of startup items 16 Next click OK and reboot the PC 17 If the error message does not appear you need to return to the Startup page of the System Configuration Utility select another item in the list of startup items and reboot the PC You will need to repeat this process selecting each startup item individually until you identify the one that causes th
23. Select the Advanced tab and you will see an area that says Driver and then the name of your printer D Click the button labeled New Driver E If that does not solve your problem then you will need to make a change to the Spool settings While you are still working under the Advanced tab click on the button labeled Print processor F Change the default data type setting from EMF enhanced metafile to RAW so that your PC is forced to translate print job data into printer format This may cause your computer to slow but the EMF format should speed up your PC On the flip side EMF format may speed up your PC but it may make your printer a little sluggish 2 3 Problem Not Enough Disk Space error message This means that your computer needs free disk space to complete a print job The amount of disk space required depends on the size of the file you re printing Solution 1 The first step is to check how much free disk space you have Double click the My Computer icon 2 Select your hard drive icon by double clicking on it 3 Choose the File menu and click Properties 4 If you have less than 50MB of free disk space you ll want to free some space by deleting unnecessary files and programs and empty the recycle bin 33 2 4 Problem A new print driver downloaded from the internet needs to be installed Solution 1 2 8 9 Download the printer driver to an empty folder on your hard drive Expand the file
24. Vista Operating System 1 1 Problem An application keeps running at System Startup causing the computer to boot up slowly This causes a problem as many programs when being installed are automatically loaded in the System Startup menu Solution 1 Click on Control Panel z WordPad Connect To Control Panel Default Programs All Programs Help and Support pm o_o 2 Type Startup in the search box and press Enter 3 Click on the Windows Defender icon SE aes n aay GOS cows Ee a Control Panel Home ay Windows Defender Classic View PRO Step a prod nning St startup og yram from R User Accounts i henge yi ccount picture Recent Tasks sl Lepasch and Stait Menu Stop a progam from running EN at startup Ss Uninstall a program Get startet with Windows 4 Highlight the program name and click the Disable button lt gt Bs Home A EE Hotory Toots Protection Auer malicious and uswanted software A Software Explorer lew or manage important security related ares stego Setup Programs P Show for ell users 1 2 Problem You have made a change to your computer that has had disastrous results and you need restore the system back to a previous state in order the reverse the changes Solution 1 In the search box type Restore or rstrui and press Enter Control Panel Default Programs vi See all results 32 Search the Internet Help and Support re
25. Vista shuts down very quickly which means that you must resolve the drive incompatibility issue The Device Manager should help with this task Click the Start button Select Control Panel Next choose System and Maintenance Select System 22 8 Click on Device Manager under tasks to open it 9 Now you will need to expand the device categories by clicking on the sign in front of them to see which device is having the problem You would want to start with updating the video driver display adapter which is usually the last driver the system unloads 10 Right click on the video driver and select Update driver software 11 Select the option to let Vista search for the best drive and see if that resolves the problem 12 If it does not resolve the problem then disable all the non essential devices and restart to see if the problem disappears 13 To disable right click on the device and select Disable 14 Disable only peripherals and the problem will likely fix itself At this point you can start to enable the devices one at a time making sure to reboot to see if the problem occurs When you do find the device causing the problem you can follow the steps outlined below 15 Right click on the device and select Uninstall 16 Shut down your PC and then disconnect the device causing the problem 17 Download the updated drivers and software from the manufacturer s website 18 Reconnect the device 19 R
26. disk Copy the contents of the DVD or CD to a folder on the hard drive of your computer and then install Vista from your folder by following the steps below A Right click Start B Click Explore C In the start menu window click the drive that contains the Windows Vista disc D On the Edit menu click to Select All E On the Edit menu click Copy 28 F In the Start menu window click the hard disk Note usually the C drive G On the File menu point to New H Next click Folder Type Windows Vista Files to name the new folder press Enter J Double click the Windows Vista Files folder and click Paste K After the files are copied form the Windows Vista disc to the flat folder double click Setup exe and the installation will begin Just the follow the step by step installation instructions from the Installation Wizard 29 2 0 Printer troubleshooting 2 0 Printer Troubleshooting 30 The following section is going to highlight 20 of the most common problems that the average user experiences when trying to print Each section has a problem highlighted and then the steps to resolve the problems Problem have been having trouble with my printer What process can use to try to solve the problems Solution Follow the guidelines below regardless of the type of problem you are having with your printer as they are general troubleshooting steps to determine and solve the problems you are havin
27. e mail address you want to check and make sure that they removed the Spam trap in the address before sending it When an e mail message bounces the sender will get an e mail that explains why the message was undeliverable and this is key to determining what the problem is The first thing to check is to make sure that the e mail address is listed correctly and if it is then it would probably be best to call technical support for assistance with the error message so that they can help you resolve the problem Problem double click Outlook Express and it won t open or start Solution The most common cause of this problem is that Outlook didn t close properly or entirely the last time you used it so a piece of the program is still in your computer s memory so Windows may believe the program is already running This problem and these steps can actually occur within any e mail program 58 In order to fix this problem you may actually not have to do anything at all If you are using Windows XP it often cleans out its own memory of remnant program code on its own but this can take a while If that does not fix the problem then you can reboot your PC because that restarts Windows and that will clear the program The shortcut fix to this problem is to go into the system and end the Outlook process that is running in the background 1 Press CTRL ALT DELETE to bring up Windows Security 3 Click the Task Manager button 4 In the Task Man
28. hard drive space as possible After freeing up more space you will want to also delete unnecessary programs delete temporary files and defragment your hard drive 125 Troubleshooting Internet Browsers 9 0 Internet Browser Troubleshooting 126 Modern browsers are frameworks for viewing and interacting with a variety of sites including Web based applications such as e mail and rich media such as video not just traditional HTML Hypertext Markup Language pages 9 1 Problem How can verify that my internet connection is working Solution 1 2 3 4 5 Click the Windows Start button Select Run Inthe Run window enter the word command Click OK Inthe Command window that appears enter the command ping www google com and then press ENTER You should get several lines of text including a number of lines that say something along the lines of Reply from 209 73 186 238 bytes 32 time 34ms TTL 51 The numbers in the response will vary If the number after time is relatively low for instance under 100 for most modern connections the problem is not your Internet connection If you get a response like Ping request could not find host www google com Please check the name and try again try entering the command ping www yahoo com If you get an error with that one as well then you likely have a bad Internet connection 9 2 Problem Error message with browsers earlier than Firefox
29. in or cut of Peopte Ner Me Change People Hesr Me rettings Tasks Network and Sharing Center View computers and devi es Connect to a network Et up a CONNECHON Or Network Manage network connections Diagnose and repair 5 Next select Connect to the Internet and click Next Choose a connection option Set up a wireless router or access point Set up a new wireless network for your home or small business k Set up a dial up connection Connect through a dial up connection to the Internet Connect to a workplace Set up dial up er VPN connection to your workplace 6 Click on Broadband PPPoE How do you want to connect _ Broadband PPPoE Connect using DSL or cable that requires a user name and password ul i IF Show connection options that this computer is not set up to use Help me choose 11 7 On the screen below you will need to enter the following v Username and Password from your ISP v Name for your connection v Check the box Allow other people to use this connection if you want to allow ALL users on the computer to access this connection 8 Click Connect G Connect to the Internet Type the information from your internet service provider Sp S F Allow other people to use this connection This option allows anyone with access to this computer to use this connection Ldent have an ISP 9 You will then see the screen below showing that you were successful
30. is causing the problem 10 2 Problem Your computer seems to run slower over time Solution 135 10 3 ch Aa OO N Double click the My Computer icon Right click the C Choose Properties Select Disk Cleanup to free up storage space Note Make sure there s at least 1GB of unused space on the drive or Windows won t run as fast as it should Right click the C drive Choose Properties Select Tools tab and Defragment Now Problem Your hard drive is suddenly much slower Solution 1 2 D Launch the Device Manager Under IDE ATA ATAPI Controllers right click Primary IDE Channel this may be called Parallel ATA Controller on some motherboards Choose Properties Click the Advanced Settings tab or the Primary Channel or Secondary Channel tabs Make sure that your hard drive s Transfer Mode is some variation on Ultra DMA You may first need to set the Transfer Mode to DMA if available or uncheck the Let BIOS Select Transfer Mode box depending on the settings available to you SATA drives can run slightly slower without certain settings enabled too Under IDE ATA ATAPI Controllers in the Device Manager right click a SATA Controller entry and choose Properties 136 10 4 10 5 7 In its Advanced Settings Primary Channel or Secondary Channel tabs as applicable make sure that read and write caching are enabled as well as Command Queueing Problem Aft
31. is receiving power and that its connector is plugged into the computer properly 3 There are external storage devices that work poorly or not at all when connected to a hub so you would also want to drive and plug it directly into the computer and see if that makes is appear 4 Another step you might try is switching out the cable that goes from the device to the computer as the cabling may be bad 5 Lastly if nothing else has helped you might try connecting your external device to another computer and see if perhaps it is the device that is bad Problem My external storage device shows up in My Computer but can t access or write to the drive 140 11 3 Solution If you are not able to write to the device but it is recognized by the computer then the device might be formatted incorrectly or have a corrupt partition Windows 2000 and XP both have a utility called Disk Management This utility will analyze your external drive and classify the drive as Online Healthy or Unreadable To access this feature you need to follow the steps below 1 Right click the My Computer icon and selecting Manage 2 Under the Storage heading double click Disk Management to view your external storage drive s status 3 If the device is listed as unreadable then you need to format the drive in order to remove the corrupt files or partition Note Before you perform this step you need to transfer the drive s data onto another comput
32. make sure that you can run another installation disc for example an installation disk for your printer etc If the different disc does work than your disc may be defective or damaged and you should obtain another disc from the place of purchase or from Microsoft 3 The next step is to make sure that the disc is genuine Genuine Windows Vista discs will have a hologram printed on the disc 27 that says genuine media If your disc is not genuine then you need to obtain a genuine Vista disc and then try the installation again Make sure that you have inserted the DVD into a DVD drive If you have a CD then make sure that it has been inserted into the CD drive A CD and a DVD do require two different drives they can not be used interchangeably Make sure that the disc drive is configured as a startup device If you need assistance with how to do this properly you should read the documentation that is included with the computer or contact the hardware manufacturer The next step would be to update the firmware of the disc drive The disc drive may require an update to the firmware before the Vista disc can be read If updates to your disc drive are available you need to download and install those so that you have the latest drivers available If you are still reading this article then the above steps did not clear up your problem Therefore the last step to try is to install Windows Vista from a folder on the hard
33. messages are 56 stored on and retrieved from a different server that uses a different protocol POP3 Post Office Protocol 3 Therefore if there is trouble with the SMTP server but not the POP3 server your messages will not be sent out but the incoming messages will make it to your computer If the POP3 server goes down but not the SMTP server then you would be able to send messages but not receive them These servers are maintained by your Internet Service Provider Web hosting provider or the Web based service that provides your e mail If either of these problems occurs you will need to contact your provider to check the status of the servers Typically sending and receiving trouble is caused by configuration errors on your end of the connection The best path to troubleshooting this problem is as follows 1 Double check the login name and password you use for your e mail account because if you can t login to the SMTP server you will not be able to send e mail 2 Check with your e mail provider to see if the server requires authentication and if so you need to make sure the authentication setting is enabled in your e mail client There is one other thing that commonly causes send receive errors If you have your own website and use the e mail provided with that account instead of the one supplied by your Internet Service Provider you often cannot use the web host s SMTP server and must instead route all outgoing mail th
34. outgoing mail server settings are 3 In an effort to fight against soam most Internet Service Providers use an SMTP server that requires authentication If you have an e mail program that is an older version you will need to update to a new version that support SMTP authentication Most recent e mail programs let you enable authentication for the SMTP server but some old versions do not support this feature If you have such a program you will need to either update it to a version that supports SMTP authentication or to migrate to another e mail program such as Outlook Express Thunderbird or Apple Mail 4 Check the e mail address that you are sending to and make sure that it is not misspelled as this is a common cause of an e mail not being sent or received Make sure to verify that you have the correct address and the correct domain 5 Of course if this is a work computer that is located in your office you will want to contact your IT department as there may be a server or firewall that you need to connect to and they will be better suited to handle this issue for you Also there are some firewalls or servers that are configured improperly and can block e mail traffic 6 Another area to check into is your anti virus program as it can change the settings in your e mail program The first step would be to try and disable the virus scanning and see if that solves the 60 3 16 3 17 problem for you If this does solve the proble
35. prepaid annual or per message fee A sender can be more confident that their message will reach the recipient without being blocked or having links or imagines removed by spam filters The purpose of the commercial whitelist is to allow companies to be able to reach their customers by e mail consistently Problem Why would a LAN whitelist not be as effective as other whitelists Solution You would use a local area network whitelist for security purposes The network administrators set up the system for MAC address whitelists or a MAC address filter in order to control who has access to the network Companies will use this if encryption is not a practical solution and sometimes they will use a combination of both LAN whitelists can be ineffective due to the fact that MAC addresses can be faked 91 5 19 Problem My students are downloading inappropriate material to their computers even though there is security software that is enabled to help stop this How can add another element to my network to assist with this problem Solution An organization can keep a whitelist of software so that there are only certain programs that can be used in a facility A school can use this type of whitelist as it would allow students to use only those programs on the computers The benefits of whitelisting is that school administration can ensure that students will not be able to download and or use programs that are not appropriate for use 5 20 Pr
36. protocols that hackers also exploit If you keep your firewall in good working order you can trust it to keep you safe from the threats that mar an otherwise wonderful Web 120 Troubleshooting Anti Virus Programs 121 8 0 Anti Virus Troubleshooting 8 1 If you are using any of the popular anti virus software programs and you haven t already run into problems chances are you will soon Most computer users use anti virus software as the first line of defense from viruses that seek to destroy data AV software detects identifies and eliminates computer viruses and other malware that runs rampant on the Internet Life is good when your AV software is working and up to date but when your AV software conflicts with other programs or refuses to remove or isolate a virus you ll be tempted to disable the software AV software can also eat up system resources and make your computer lag like a snail when you want it to work now Problem My Anti Virus software is conflicting with other programs Solution AV software is powerful and can easily conflict with other software programs In order to avoid further conflict follow the easy steps below 1 Temporarily disable your AV software Most AV software programs can be disabled by right clicking the AV program icon on the Taskbar and selecting Disable from the menu Just be sure to turn your AV program back on once you re done installing or reinstalling the applications
37. se 2 You can either select Recommended Restore or Choose a Different Restore Point 3 Click Next Restore system files and settings System Restore can help fix oroblens that moht be making your computer nun Soniy or stop responding System Restore does nat effect any of your documents petures or D does iritan other persons dats and the process s reversible tion Select tis option to undo the most recent upeste diver or softere nstaliston if you think it is causing probiers 3 7 2007 5 24 45 PM Instat Instated Merosoft Office Current De zone GMT 5 30 G Choose 0 ifferent restore port To create 8 restore Get gown Sustain Protectan Choose a restore point Sc i System Restore yal not change of delete any of your documents and the process is reversbie Gick the restore point that you want to use and then cick Next How do choose a restore ot Current tme zone GMT 5 30 One and Tene o Deom 3 9 2087 12 99 24 PM Trstal Instabed Free exPert POF Reader 3 7 2007 9 30 03 AM instal Wiedons Update 3 6 2007 1 54 54 9 System Schedted Checkpant 3 5 2007 1 03 50 PM Unirstal Windows Defender Checkpoint P Show restore points older than 5 days 5 You will then see the Confirm your Restore Point screen Click Finish Confirm your restore point Time 37 2007 5 24 45 PM GMT 5 30 Ceseripte Install Instated Morosoft Office Word Viewer 2003 System Restore w
38. start Solution 1 2 First restart your computer and see if the browser will work Update your antispyware and anti virus software and do complete anti virus and spyware checks on your PC If malware is found remove it and then try to start Firefox If you are still having problems continue on to step 3 Click the Start button and select My Computer Go to the folder C Documents and Settings Username Local Settings Application Data Mozilla Firefox Profiles Under each folder in profiles delete the Cache folder Now go to C Documents and Settings Usernam Application Data Mozilla Firefox Profiles Delete the History dat file from each profile folder Restart Firefox Delete the contents of the C Program Files Mozilla Firefox Extensions but not the folder itself 10 Delete the contents of the C Program Files Mozilla Firefox Plugins folder but not the folder itself If none of these steps work uninstall Mozilla and reinstall 130 9 5 Problem A page does not behave correctly The formatting is messed up or it just doesn t work properly Solution If you have a problem with a specific webpage it is generally a configuration problem or there may a blocker 1 2 Reboot and let the computer clear its memory and then try again Update your antispyware and anti virus software and do complete checks of your system Clear all the cached data Select Internet Options from the Tools me
39. to add the current site to the white list Problem How can setup a whitelist using Netscape Solution You can create a whitelist mail filter so that Messenger will file mail from particular sends into a folder of your choice regardless of the X spam level This is convenient for bypassing filters when e mail that is marked as spam is actually from someone that you want to receive mail from 1 Select Edit Message Filters Message Filters Filters for 259 Inbox maill monash edu au Filters will be applied in the following order New J Log Filter Use View Log E OK Cancel Help 2 Click New 85 3 You need to assign your new filter a relevant name 4 Click on the drop down box that currently has subject selected and select sender instead 5 In the drop down box to the right select is then in the final box input the e mail address of the person you would like to receive mail from regardless of it s X Spam Level You may set up a whitelist for as many addresses or even all mail from a particular domain Filter Rules Filter name Whitelist Advanced Match any of the following 7 Match all of the following the sender v of the message is D afriend anymail com or the sender v of the message contains D notspam com More Fewer then Move to folder v 5 Inbox D New Folder Description f Cancel Help 6 In order to do this click the More button
40. up errors on your drive or Windows runs erratically or not at all you should try following the instructions below 134 A Restart your PC and press DELETE to enter the BIOS Basic Input Output System setup B Enable SMART Self Monitoring Analysis and Reporting Technology monitoring if your hard drive supports it C Save your changes and exit 6 Next use a different computer to download Seagate s SeaTools www seagate com support seatools A Install it on a bootable CD R or floppy diskettes B Boot your problem PC with SeaTools in the CD or floppy drive C Use a PS 2 Personal System 2 mouse instead of a USB one to avoid having to navigate SeaTools with the TAB key D After the utility loads run a full scan of the suspect hard drive E Click View Report to read the results should a yellow or red circle icon indicate trouble 7 Most drives develop a few bad sectors over time which is usually no big deal but if your drive accumulates more bad sectors every time you run a scan that is a good indication that the hard drive is gradually failing If this is what is happening to you the hard drive should be replaced 8 If your scan came back with no errors than more than likely the hard drive works fine but some or all of the data on the drive could be the problem Rolling back your computer to an earlier time using System Restore may help You could also try uninstalling and reinstalling the application that
41. www personal computer tutor com printing hAtm Email Sources http www smartcomputing com Editorial list asp quid 7533CB150C3C49 358E3035CDAD2BACA28 amp Atype Troubleshooting amp ltype Smart 20Comp 146 uting Reference 20Series Learning 20Series Guide 20Series Web 20 Only amp PCatID 1006 amp CatID 1080 http www starlinx com support Email Error Messages html htto kb toast net index phop action artikel amp cat 19 amp id 9 amp artlang en http www hiteksoftware com knowledge articles 026 htm https webmail knightweb com support email email_troubleshooting htm http www smartcomputing com editorial article asp quid amp bJumpto true amp lsfrm IN amp article articles webonly techsupport 56w1 0 56w10 asp amp Articlel D 31114 http help2 virginmedia com help getContent jsox page h email troubles hooting commonproblems http www penpublishing com Support EmailErrors UnderstandingEmailErr ors default aspx Blacklist Sources http www blacklistedip com email blacklist php http support kerio com index php m knowledgebase amp a viewarticle amp kb articleid 277 amp nav 0 1 5 http www emailtools co uk tips blacklists htm http www blacklistmonitoring com http it slashdot org article pl sid 06 04 24 1538205 http sourceforge net docman display_doc php docid 6695 amp group _id 1 http www blacklistedip com email blacklist php 147 Whitelist Sources http www smartcomputing com http www orb
42. 2 When the AV software is disabled finish installing your other program or uninstall the program causing the conflict 3 You can also try running your AV software updates to check for a new version 122 8 2 8 3 Problem am running two AV software programs on the same computer but I m still getting virus and malware alerts Solution Anti Virus software manufacturers admit that their software isn t 100 effective as certain malicious code types can bypass some technology It is not recommended but you may be tempted to run two anti virus programs on the same PC If you want to do this be aware that there s a difference between an AV monitor and an AV on demand scanner An AV monitor is the part of AV software that constantly checks files before they are executed An AV on demand scanner is the part of AV software that runs on a scheduled basis checking all files for viruses If you have two anti virus programs installed on the same computer you shouldn t run two AV monitors at the same time AV monitors wire themselves deep into Windows and scan files before they load for execution If you are running two AV monitors simultaneously they can interfere with each other causing the computer to hang or slow down The solution here is to disable one of the AV monitors You can disable one AV Monitor by 1 Right click the Taskbar icon 2 Choose to disable auto protect This does not mean that you are disabling the
43. 2 and Internet Explorer 7 127 9 3 Solution Upgrade to the latest version of Firefox and Internet Explorer as they offer many security and functionality upgrades If you do not upgrade you will not experience the full benefit of the modern Web The only reason that you shouldn t switch is if you have certain applications that will not run in Firefox 2 or in IE 7 If you are using IE on a pre XP system at the very least make sure that you have the latest version of IE by using Windows Update at Microsoft s website Problem Internet Explorer will not start Solution 1 First restart your computer and see if the browser will work after restarting 2 Update your anti spyware and anti virus software to do complete anti virus and spyware checks If you find malware on the computer remove it and then try to start the browser If it then starts you can assume that malware was causing this issue 3 Change the Home Page webpage and see if this works If it does work then there was probably an issue with the page that you had selected to be your home page 4 Clear the cache by following the instructions below A Go to Internet Options B In the General tab under Browsing History click Delete C Click Delete Files and then confirm by clicking Yes D Click Delete Cookies and then confirm by clicking Yes E Click Delete History and then confirm by clicking Yes F Click Close and then OK in the primary window 128
44. 9 Start Windows Vista Right click Start select Explore From the Organize menu click Folder and Search Options On the Folder Options menu click the View tab You will now see the Advanced Settings area click Show hidden files and folders Uncheck the box labeled Hide extensions for known file types Uncheck the box labeled Hide protected operating system files Click Yes to confirm that you want to display operating system files Click Ok 10 Locate and then click the Windows Vista system drive Note This will likely be drive D 11 In the right pane you will right click on boot ini file and select Properties 12 In the boot ini properties dialog box click the Security tab 13 Next select Advanced 14 Click the Owner tab 15 Select Edit Note You may be prompted for your administrator password or confirmation 19 1 12 16 In the Change owner to list click your alias and leave the default Administrators option selected Click Ok four times 17 Right click boot ini and select Edit 18 Modify the Advanced RISC Computer ARC path as appropriate for the correct path of the Windows XP startup partition As an example if the Windows Vista setup program created a partition in the unallocated disk space in front of the partition on which Windows XP in installed you must increment the partition by one If the Boot ini file contains partition 1 along the ARC path of Windo
45. G Try to launch Internet Explorer 5 The next step is to disable the unused extensions by A Go to Internet Options B On the Programs tab click the Manage Add ons C Disable any add ons that you don t use by clicking on the add on listing and click the Disable radio button D When you have disabled all of the add ons you don t use click OK E Click OK in the Options window F Try to start Internet Explorer If it works one of the add ons was the problem Re enable each of add ons in turn by following the steps above except click the Enable radio button for each After you enable one try to start Internet Explorer If it fails then you know that extension was at fault 6 Use Default Settings by going to Internet Options A Go to the Advanced tab B Click Restore Advanced Settings C Then click Reset D Confirm that you want to do this by clicking Reset in the window that appears E Click OK and try Internet Explorer again 7 lf none of these steps work then reinstall Internet Explorer A First download the executable at www microsoft com windows ie downloads B Then if you can uninstall IE 7 129 C Click the Start button D Select Control Panel Add Or Remove Programs E Then click on the listing for Internet Explorer 7 and click Remove F After clicking through the removal routine run the Internet Explorer 7 executable that you downloaded 9 4 Problem Mozilla Firefox will not
46. List Problem use Outlook Express as my e mail program Is there a way that can automatically add someone to my whitelist Solutions Outlook has reasonably good spam filtering but of course no program is perfect In order to make sure that the smallest amount of good mail ends up in the Junk E mail folder or never reaches the recipient it is safer to use the Safe Senders list 1 Select Actions 2 Click Junk E mail 3 Select Junk E mail options 4 Go to the Safe Senders tab 5 Make sure that the box is checked that says Automatically Add people e mail to the Safe Senders List 6 Click Ok 5 16 5 17 5 18 Problem am considering using a whitelist on my e mail account to resolve spam issues is their a downside to using a whitelist Solution There are three issues that become a problem when using a whitelist service They are 1 Whitelists can be annoying because you have to verify yourself every time you send someone an e mail 2 You can prevent e mail from getting into your inbox but it isn t effective in deterring soammers 3 Lastly it can be difficult to manage a white list especially if you ve subscribed to many e mail newsletters and or e mail services Problem Why would someone use a commercial whitelist Solution A commercial whitelist is a system where an internet service provider allows someone to bypass spam filters when sending e mail messages to its subscribers in return for a
47. On the Select a Restore Point page select the date from the calendar that shows the point you d like to restore to 7 Click Next 8 On the Confirm Restore Point Selection page verify that the correct restore point is chosen and then close any open programs 9 Click Next if you are ready to proceed or click Back to change the restore point 10 The computer will shut down automatically and reboot 11 On reboot you ll see the Restoration Complete page and then click OK Problem setup a System Restore so do still have to backup the information on my computer Solution System Restore is no substitute for backing up your data System Restore is used when your computer becomes unstable System Restore can t be used if your hard drive fails because the information that System Restore uses is stored on the hard drive itself To create regular backups of your data and computer system state you should use the Backup utility in Windows XP To open the backup 1 Click Start 2 Select All Programs 3 Choose Accessories 4 Select System Tools 5 Click Backup When you use Backup save the backup information to a disk or an external drive for safekeeping 112 6 20 Problem Can I setup my system to create Restore Points automatically Solution You can use Scheduled Tasks to create restore points at specified times so that you have a restore point available at the end of each working day To create a Scheduled Task
48. S Setup Utility is displayed 137 3 Use the right arrow key to select the Tools menu You ll want to run a Quick test Comprehensive test and SMART test 4 Torun one of the tests use your arrow keys to highlight the appropriate test and then press the ENTER key to execute the test Note that the various tests attempt to repair data corruption on your hard drive but they will not report a repair Therefore once the tests are done you ll need to restart your PC to see if the tests repaired the hard drive problem If all the tests pass the error could have been caused by shock and your hard drive should not be damaged If any parts of the tests fail HP suggests you contact HP service and support 10 6 Problem Why doesn t my formatted hard drive have as much space available as it should Solution To view the amount of space available on a drive you can go to My Computer and click once on the particular drive you want The details including total size and free space will appear in the lower left of the page Most people find that brand new hard drives once successfully installed amp formatted indicate the free space is not as large as the total size of the hard drive This is normal in that some space is taken up by the boot sector or hidden files from previously installed programs If you were to buy a large hard drive i e 40GB and only see 8 4GB and you re running an older version of Windows it s due to a BIOS limitati
49. T32 to NTFS without removing any files from the drive Windows advises you to back up the drive s data before converting from one file system to another because an error during the conversion process could corrupt it 1 Back up your data files that you are coverting 2 Click the Start menu 3 Select Run type cmd 4 Click OK 5 At the DOS prompt type convert drive letter fs ntfs and press Enter Note If your external drive s letter is E type convert E fs ntfs to change it from FAT32 to NTFS 143 11 6 Problem My external storage device is connected but not recognized by Windows Solution The first and easiest thing to do is to ensure that the power cord is plugged in the outlet is functioning and that power is going to the device The next issue is to make sure the port is not the source of the problem and you can eliminate this from the possibilities by connecting your flash drive or external hard drive to another port If the external storage isn t recognized in another port you will want to open Device Manger to determine if your port or drive has a system conflict To check this you need to take the following action 1 Select the Start button Click Settings Choose the Control Panel 2 3 4 Double click System 5 Select the Hardware tab and select the Device Manager button 6 Click the plus sign next to Universal Serial Bus Controllers for a drive that connects via USB and the
50. acklisted Solutiion The first clue that your e mail address has been blacklisted is that you will receive a bounce back message from the destination recipient s domain Below are various links to blacklisting services that will provide a test you can run on your computer to see if your addres is blocked v Spamhaus www spamhaus org v Spews www spews org v DSBL www dsbl org v MAPS www mail abuse org rbl v Newsgroups news admin net abuse e mail If you find your e mail blocked we recommend using the blacklist monitoring site resources to find out how to work with the applicable blacklist operators to achieve an amicable solution Remember that these services are trying to help protect company networks and have a strong reputation for that reason If you threaten or otherwise make life difficult for the blacklist operator you are very likely to worsen your situation Even if you were wrongly accused and your double opt in mailing list is bullet proof work with the blacklist operators to achieve resolution not against them Problem How does blacklisting work because am not a spammer and my e mails are getting bounced back to me Solutiion When you send an e mail the recipients service is telling it took look at the mail server for the domain Example hp com and the mail server looks at the message to determine if it will let the message pass through the server to the recipient s e mail account If the recipien
51. active partition on your hard disk is hidden Below you will find the steps to unhide the active partition 1 Insert the Windows Vista DVD and reboot your computer 2 You should now see the Windows Vista installation screen Click Next 3 Left click Install Now 4 Press Shift F10 to open the command prompt 5 Type diskpart 6 Press Enter 7 Type select disk 0 8 Press Enter 9 Type select partition 1 14 10 Press Enter 11 Type detail partition 12 Press Enter 13 Now you should see a list of all the partition attributes and you need to make note of where it says Hidden Yes Then write down the volume number For this example let s say that Volume 2 is hidden 14 Enter select volume 2 15 Press Enter 16 Type attributes volume clear hidden 17 Press Enter 18 Type detail volume 19 Press Enter Note Volume 2 should now say Hidden No 20 Type Exit 21 Press Enter 22 Type Exit 23 Press Enter 24 Reboot your PC 15 1 7 1 8 Problem Error message Your activation period has expired upon launching Windows Vista Solution This happens if Windows Vista is running on a reduced functionality mode because of the following reasons v The activation of Windows Vista is not done within the thirty days of installation v You made changes to your PC hardware and did not reactivate Vista within the three day grace period v You are not running a g
52. ager click the Applications tab You should find Outlook in the task column If Outlook is listed and the status is Running this means the program is active 5 Click to highlight the program 6 Select the Switch To button to see if that opens the program If that doesn t work or if you cannot see the program in the Applications tab continue on to step 7 7 Click the Processes tab and look for Outlook exe which should be listed under the Image Name column 8 Highlight your e mail program and then click the End Process button 9 A Task Manager Warning box will warn you that you ll lose any unsaved data if you click the Yes button and click Yes 10 Close the Task Manager window Note There are times when Task Manager will have multiple listings of Outlook exe and you will need to follow the process above to eliminate occurrences of Outlook that are running so that you can clear your PC s memory 11 Now you can open Outlook Express and view your e mail 59 3 15 Problem cannot seem to send e mail is there a certain troubleshooting process can go through to determine what is wrong Solution 1 Make sure your outgoing mail server SMTP settings are correct 2 If you are using another service provider for your internet connection you may need to use the outgoing mail server for them instead of the address of your e mail provider You should contact your Internet Service Provider to find out what their
53. and connection v Make sure that your modem is properly installed and connected to your computer via an Ethernet network card or USB v Verify that there are no loose connections v Make sure that you have the Username and Password from your Internet Service Provider 1 Click Start Control Panel ZoWved Welcome Center Documents Mozilla Firefox Pictures Windows Media Center Music Windows Media Player Garas Vahoo Messenger Windows Ultimate Extras ws Photo Gallery 2 Click on the Network and Internet button Go A 19 gt ContoiPanei System and User Account Maintenance Family Safety e p pne ta p Appearance and Personalization 3 3e dAeakice beck hange the Recent Taska Network and internet Change your account proram oF RE See UEA Clock Language and up file thang H r Sopa program trim newung negion N gitt Uninstall 3 progam 3 Select Network and Sharing Center le Cl E Sai 2 f View network Ratus and tacks Connect te a network View network computers and dences Aad a deve to the network Set up file shanny Internet Options Change your hernepage Manage browser add ons Oelete b towing history and cockes Offiine Files Encrypt you offre files Manage sk spece uted by your offline files oct Lengubge and Reg Ease of Atte Windows Firewall d FES Tum Vindews Firewall on er ct IRCH Win a program theeugh Windews Firewall People Near Me Sign
54. below 1 Open the Start menu 2 Right click My Computer 3 Select Properties 4 On the Automatic Updates tab of the System Properties dialog box select the Turn Off Automatic Updates option 5 Click OK Be aware that with this solution Windows will no longer update itself automatically therefore it is important to update your computer manually at least once a month If updating manually is not a viable solution you can follow the instructions below Click Start Select Run Type services msc in the open filed and click OK Oe et ER In the resulting Services dialog box you should locate and double click the Automatic Updates eniry 10 The Automatic Updates Properties dialog box will appear You should access the Log On tab and make sure Local System Account is selected 11 Make sure that Allow Service To Interact With Desktop is deselected 12 You also should verify that the service is enabled for the current hardware profile If it isn t you need to highlight the profile and click the Enable button 105 13 Next select the General tab and set the Startup Type field to Automatic 14 You also should click the Start button if the service is currently stopped and click OK to close the Automatic Updates Properties dialog box 15 Next locate the Background Intelligent Transfer Service or BITS entry in the Services dialog box and repeat the aforementioned steps to enable and start it 16 Then reboot
55. boot your computer If you are lucky enough to have the option to close and continue working it is advisable to save any documents that are running and restart your computer Although your computer may be able to run after a BSOD a serious error did occur and your system should be more stable after you reboot Once you ve written down all of the information contained in the BSOD s message you can investigate the cause If you want help diagnosing and resolving the error you can call a general technical support help line or if the error refers to a specific program you can contact the program vendor technical support for further assistance 98 6 5 Problem My computer is running slowly and suspect that the problem lies in the programs and processes that start automatically each time turn on my computer How can tell which programs are running which are consuming the most resources and which I can safely disable Solution The first step you can take with Windows XP is to determine which startup items are running when the computer boots up because that can slow a system considerably 1 Start your computer and press Ctrl Alt Del after Windows loads 2 Select Task Manager 3 Then click the Processes tab You will then see a list of active processes and how much system resources they are each consuming from the system memory The items you want to eliminate first are those that consume the most resources and are also unnece
56. countermeasures Problem What is an Enhanced White list Solution An enhanced whitelist is a subset of the general whitelist This is an automated mechanism by which bulk mailers and e mail marketers who meet strict delivery standards send messages to AOL members with images and links enabled Problem Am eligible for Enhanced whitelist Solutions In order to become Enhanced whitelist eligible you must meet the following requirements through AOL The first standard involves your complaint rate which includes complaint rates relative to other senders The Enhanced White List is only available to senders that are already on the general White List Inclusion in the Enhanced White List automatically done based on you or the companies sending behavior over the past 30 days Behavior is evaluated by individual IP address not by overall domain 89 5 14 5 15 Problem have been on the Enhanced White list but recently noticed that am no longer included Do have to renew Solutions To remain on the Enhanced White List Bulk Mailers must stay within the applicable standards If during a 30 day period you receive more complaints than the average you will be removed from the list The Mailer s IP will be returned to the Enhanced White List unless the regular whitelist standards were also violated After 30 days of staying within the Enhanced White List standards the Mailer s IP may be reinstated on to the Enhanced White
57. cted one of the sorting options you can also select to Sort Ascending or Descending for each of the categories Once you have exited the Tools menu you should find that your e mails have been rearranged Problem An attachment to an e mail has been blocked Solution If the sender attempts to resend a previously blocked message without the attachment and it gets through fine the difficulty might be that the e mail program is blocking the attachment 53 3 9 will be using Outlook Express as the example on how to solve the problem but these directions will provide a guideline for all e mail programs Note Before following the steps outlined below make sure that your virus protection is running After you unblock the attachment and download it you need to change your settings back to ensure that you do not receive any attachments that contain viruses 1 Select Tools from the menu bar 2 Select Options 3 In the Options window select the Security tab 4 Uncheck the box stating Do Not Allow Attachments To Be Saved Or Opened That Could Potentially Be A Virus 5 Click OK Before doing this make sure that virus protection is in place however After you receive the attachment change your settings back to ensure no unwelcome attachments make it through Problem You receive one of the following errors when opening messages or sending to people in your address book v There was an error opening this message v The A
58. ctrical outlet is working properly 42 Next you will need to verify that the printer cable is connected to the printer and computer securely Try to print from another application If you can print from another application then the problem is with the original application not the printer Make sure the application in question knows which printer it should be connected to A Click File Print or Print Setup B Pick the desired printer from the selection presented in the printers list If you can t print from any application click Start Control Panel Double click Printers And Faxes Right click your printer and see if Pause Printing is selected If it is click Pause Printing again to resume printing If the printer is not paused try to print a test page to verify that communication from the PC to the printer is good by following the steps below A Right click the printer B Select Properties C Then choose the Print Test Page button on the General tab Some printers may have a Test Page button right on the printer which makes it easier to print a test page Check the online status light which is typically on the front of the printer If the light is off or blinking press the Offline Online button once to bring the printer back online If the light is on try printing a test page Some printers have a Test Page button right on the printer 43 2 16 2 17 Problem get an error No Printer
59. d a suspicious Web site or e mail you need to use a spyware adware detector to clean your system 3 You can also contact the firewall vendor to see if they have a fix for this problem A prime example is that McAfee s firewalls can be attacked by spyware that subtly edits the Windows Registry to disable it Spyware will usually alter the registry from HKEY LOCAL_MACHINE SOFTWARE Microsoft Windows NT CurrentVersion Winlogon Notify Sens Logn to HKEY LOCAL_MACHINE SOFTWARE Microsoft Windows NT CurrentVersion Winlogon_disable Notify SensLogn In the second key you will notice that there is an extra word disable to the registry key Unless you are technologically savvy you will want to contact your support team to fix this issue as making any changes to the Registry can result in a disaster Once you ve run a spyware tool or a utility from your firewall vendor you may have to reinstall your firewall 117 7 5 7 6 Problem My firewall turned off Internet Connection Sharing Solution ICS Internet Connection Sharing is a Microsoft program that lets you share one Internet connection among many computers Some firewalls turn it off when they install along with connection sharing programs from any vendor One solution is to repeat the ICS setup But first check with your firewall vendor as some make tools you can download to re establish your ICS connection quickly You can download the tools from the vendors Web site Als
60. d then restart it 4 Reinstall your printer drivers from CD or by download from the manufacturer s website 5 Close all programs except the program from that you trying to print 6 Close the program you re trying to print from and then attempt to print from another application 7 Try to print a test page from the printer itself as this ensures that the problem is definitely software related and not a printer hardware problem 35 2 7 8 If you ve connected the printer through a scanner or other peripheral reconnect the printer directly to your PC 9 Replace the printer cable with a cable you re sure is functional 10 If all else fails try the printer with a different PC to make sure it works If that doesn t help try a different printer with your PC to ensure that your computer isn t the problem Problem The printer is not available Solution Open the Print display to see if your printer appears in the Name field Another program may have installed a printer driver that moved your printer down the list If you see it in the list select it If you do not see your printer listed it may not be installed properly or you may have accidentally deleted it 1 Click Start Printers and Faxes 2 If your printer is listed right click its icon and select Delete 3 Select File Server Properties 4 Click the Drivers tab and select your printer 5 Click Remove and confirm your decision this forces Windows to ex
61. ddress Book failed to load v Some of the recipients for this message are not valid Please verify the names Solution will be using Outlook Express as the example on how to solve the problem but these directions will provide a guideline for all e mail programs If the message contains an attachment then you would want to ask the sender to retry sending the message without the attachment The system s firewall could be blocking the message because it considers it Suspicious If you receive one of these three error messages one fix would be to remove and add in the application using the following steps 54 A Click Start B Select Settings C Click Control Panel D Click Add Remove Programs E Select Add Remove Windows Components F Check the box next to Outlook Express and click Next G Once the program has been added back in click Finish H The application will reinstall using default settings and reset the application and its components 3 10 Problem receive the error message Outlook Express could not be started because MSOE dIl could not be loaded How do fix this problem Solution There are a couple of things that can cause this error message to occur when using Outlook Express First it is possible that Outlook Express cannot find your Address Book or the Address book has been uninstalled Please follow the instructions below to correct this issue 1 Click Start 2 Select Settings 3 Ch
62. dicate that your drive needs to be defragmented when it performs its analysis but it is alwaysw a good idea to run the defragmenter either way as it still helps with performance issues Another helpful utility that is available is Check Disk or ScanDisk This utility locates errors and bad sectors on your drive It is good practice to run both of these utilities once a month The instructions for running the Check Disk are listed below 1 Open My Computer and find the icon for your external storage device 2 Right click the icon and select Properties 3 Click the Tools tab 4 Click the Check Now button 142 11 5 5 Select Automatically Fix File System Errors and Scan For And Attempt Recovery Of Bad Sectors Check Disk may stop during the repair to give you the option to save unrecoverable data There is really no reason to choose to save this data because the data is never readable Problem Windows reports that my external storage is full even when it has more than enough free space Solution You will typically see this happen if your drive uses the file format called FAT32 If you attempt to transfer a files larger than 4 GB you will typically get an error message of Disk is Full or Not Enough Space on a FAT32 file system The file format called NTFS however will not give you this error message when transferred files over 4 GB Windows 2000 and Windows XP feature a converter tool that lets you convert a drive from FA
63. e error message to appear during the boot routine If you are able to find the problematic program in question among the list of installed programs you can remove it from the system by accessing the Add Or Remove Programs tool via the Control Panel and attempt reinstalling it 109 6 16 6 17 Problem installed a new network printer recently but the other members of the network cannot detect the printer Solution When you set up the network Windows XP should enable printer sharing automatically for all printers on the network If you add a new printer later or if an existing printer is for some reason not visible make sure you shared the printer 1 Select the Start menu of the machine where you installed the printer Select Printers And Faxes 2 Right click the printer and select Sharing 3 Click the Sharing tab and ensure Share This Printer is selected Note You can click the Security tab and change permission settings as you can for folders If this doesn t resolve the problem you can add the printer manually 1 Select Printers And Faxes from the Start menu for every printer that you want to connect to 2 Under Printer Tasks choose Add A Printer 3 Follow the wizard to have Windows XP browse for the newly added printer Another option is to rerun the Network Setup Wizard on all network machines Problem added another computer to the network but it s not showing up in Network Places Solu
64. enuine version of Windows Vista 1 Click Retype your product key in the Activate Windows Now pop up window 2 Left click on Accept 3 Enter the product key and click Next Problem want to setup my Network access with a blank password is that possible Solution You can login locally to your machine without a password but by default Windows Vista does not allow network users access without a password so you must manually login and choose this option 1 Press Shift F10 to access the command prompt 2 Type gpedit msc 3 Select Computer Configuration 4 Click on Window Vista Settings 5 Double click Security Settings 6 Click Local Policies 16 1 9 7 Select Security Options 8 Double click on Accounts 9 Select Disable where it says Limit local account use of blank passwords to console login Problem am trying to open folders and keep getting an error message Access Denied How can fix this Solution ch Right click on the folder and select Properties 2 Click on the Security tab 3 Select Advanced 4 Click on the Owner tab 5 Left click on the Edit button 6 You should now see the Change owner area and you want to highlight your account and check Replace owner on subcontainer and objects 7 Click Apply 8 Select Yes to replace all permissions 9 Continue to click on OK until you are back to the main screen 17 1 10 Problem have a yellow exclama
65. er a hard drive is disconnected and then reconnected to your PC the computer won t load the OS and reports that there s no boot device Solution Some BIOS will automatically change the device the boot priority list if it detects that the hard drive was removed Of course to make things more difficult the BIOS does not reverse the changes when the hard drive or the new hard drive has been attached 1 Reboot your computer while pressing the DELETE key to enter the BIOS setup 2 Find the boot priority device list and change it so that the hard drive is the primary book drive and save your changes st it and save your changes when you exit If you have multiple hard drives you may need to choose which drive is the boot device in a separate setting Problem Error 1720 SMART Hard Drive detects imminent failure Your hard disk drive is detecting an imminent failure To ensure no data loss backup contents and replace this hard disk Solution After you back up your data HP suggests you test the hard drive with the included HP Hard Drive Self Test software because these errors are sometimes caused by data corruption that can be repaired 1 Before you begin plug the AC Adapter into your HP notebook the test may take a while and use much of your battery s power If you can t get the error off the screen press and hold the POWER button for five seconds to turn off your PC 2 Then hold the F10 and POWER buttons until the BIO
66. er as formatting the device will erase the entire content To format the device right click the external hard drive and click Format Problem My flash drive works fine at home but isn t recognized on my work computer Solution The reason you are having this problem is because generally all office networks used mapped network drives that will override Windows lettering system for their removable devices You will need to manually go in and assign a drive letter to your flash drive by following the steps outlined below 1 Right click the My Computer icon 2 Select Manage 3 Double click Disk Management 4 Right click your flash drive and choose Change Drive Letter And Path 5 Select an unused drive letter from the drop down list and click OK 141 11 4 6 You should now see the flash drive listed under that drive letter in My processor Problem My external storage drive accesses data slowly when full Solution Windows Disk Defragmenter utility is the best way to improve your external drive s performance as this utility reorganizes the way that files are formatted so it can run faster To run the disk defragmenter utility you need to follow the steps below 1 Select the Start menu Choose Programs Select Accessories 2 3 4 Click on System Tools 5 Select Disk Defragmenter 6 Inthe Disk Defragmenter window select your external drive and then click Analyze Windows may or may not in
67. er professional you ll first want to gather as much information as possible 1 The first line of text on the BSOD will tell you which type of error occurred The most common type of error is the fatal exception which has numerous causes 97 Next you ll see a two character hexadecimal code that provides more information about the type of error your computer experienced The codes range from 00 to OF and each combination of characters tells a tech support professional something about what happened before you saw the BSOD You ll also see a long string of what appears to be random letters and numbers and this represents the memory address giving the exact location in your system s memory where the error occurred The body of the BSOD message is the part of the on screen error that is written in plain English The body may tell you which program driver or device caused the error and it should provide a brief description of the problem The message body may tell you exactly what happened to cause the error or it may be very vague only informing you that your computer must shut down At the end of the BSOD you ll see instructions for how to proceed and this is referred to as your response mechanisms Depending on the type of error that occurred you may have the option to either restart your system or close the offending program and proceed In other cases you may have no choice but to press any key to continue or to re
68. ernet Service Providers or the administrator may have placed a block on the domain Assuming that your provider is in fact not a spammer they should be willing to remove you from the blacklist Problem Error message 554 Relay Access Denied Solution This error message is similar to a Recipient Address rejected message in that the server reporting the error does not like the domain name However in this example the problem is that the outgoing e mail server did not like the domain of the sender s e mail address This error indicates that the outgoing server you re using will not accept e mail with the From address you ve used on the e mail Many providers do not allow users to send e mail using their outgoing mail server if the From e mail address used on the message is not the one assigned by them Many Internet Service Providers have begun to enforce these restrictions to prevent spammers from using the ISP s access and 74 4 15 4 16 SMTP server to send spam To remedy this error you will need to use the e mail address assigned to you by the provider as the From address on outgoing e mail Problem How do get removed from an e mail blacklist Solution If you are accused of spam and put on a blacklist you can follow the instructions below to try and get removed 1 Find out what blacklist s you are on You can determine what website s you are blacklisted on by following the link Spam Blacklist Checker Tool
69. ess mail from your personal account sometimes but want any replies to return to your business account Spammers will take advantage of this and use other people s addresses so that they won t receive the bounce back e mails or the complaints generated from sending the e mail Problem What is e mail relaying and why does it cause blacklisting Solution Open e mail relaying is an SMTP outgoing mail server that allows ANY person with access to the Internet to send their e mail through it This means that the mail server doesn t verify that it is authorized to send mail from the e mail address that a user is trying to send from therefore this can attract soammers which in turn leads to the blacklisting of your IP address Thanks to the Can Spam Act of 2003 it is illegal to send spam through an open relay Problem sent an e mail and got a message that my e mail bounced Solution You have received this message because your e mail address was intentionally blocked by a blacklist filter because the receiving e mail system thinks your Internet Service Provider mail server is a source of spam You should run an anti virus scan and malware scan and see if that makes your e mails go through If that does not help the situation you might need to contact the e mail recipient and find out if they can put you on a whitelist so that your e mails can be received by them 71 4 9 4 10 Problem How do know if my e mail address is bl
70. estart the PC 20 Reinstall the device drivers and software 23 1 14 Problem Vista crashed and now continuously attempts and fails to restart Solution Vista has an automatic restart feature that kicks in if it fails during operation but you can disable it 1 Shut the computer down 2 Turn on the computer and then press and hold the F8 key to bring up the Advanced Boot Options menu 3 Select Disable Automatic Restart On System Failure 4 You can now follow the instructions in Problem 1 2 to perform a System Restore and revert your computer to a previously healthy state 1 15 Problem The Recycle Bin has disappeared from my Desktop Solution One of the most common user problems involves the disappearing Recycle Bin even though the Recycle Bin placement and its function is the same as in Windows XP 1 Click to open the Personalization Control Panel 2 Select Change Desktop Icons in the left panel 3 Click to select Recycle Bin 4 Select OK 1 16 Problem The Start menu takes forever to open 24 1 17 Solution Vista s start menu is configured to highlight newly installed programs and this tends to make the menu respond slower In order to disable this setting follow the instructions below 1 Right click the Taskbar 2 Select Properties 3 Click the Start Menu tab 4 Next select the Customize button 5 Scroll down to highlight Newly Installed Programs click to deselect it and click OK
71. f recipients falsely report your e mail as spam So the answer to this is to create an address pool of unique IP addresses so that you ll essentially spread your complaints 82 across various IP addresses and across the servers thus increasing the chance that all your mail will be delivered successfully One benefit of using an E mail Service Provider is to leverage the reporting tools This starts with the old standards of measuring opens reads and clicks but you should take it a step further by reporting on your list performance by Internet Service Provider This is a reactive strategy but it will let you flag problematic Internet Service Providers or domains because their data will have lower performance compared with that of other Internet Service Providers If you do spot an ISP with dramatically lower performance data there is a good chance your campaigns will be flagged as spam and redirected to the junk or bulk mail folder This is typically a content problem as you probably are using words in your campaign to trigger a content filter If you find an Internet Service Provider and your performance data is coming back all zeros then you are likely blocked from that provider Typically this is caused by abuse issues stemming from user complaints 5 4 Problem e mailed the postmaster to get added to a companies whitelist but they didn t respond Is there any other way to get added to their whitelist Solution There are two o
72. figure advanced user profile properties Change my envionment venables See alo 7 Click Next ER ei User Accounts si gt Seorch p Make changes to your user account Change your password Remove your password Change y e Change your account name Change your account type e Manage another account e Turn User Account Control on of off Welcome to the Forgotten Password Wizard This wizard helps you create a password reset disk if you forget the password for this user account and are unable to log on you can use this disk to create a new password Note No matter how many times you change your password you only need to create this disk once Waming Anyone can use this disk to reset the password and therefore have access to this account To continue click Next 1 4 8 Select where your password key disk should be saved f Forgotten Password Wizard A g Create a Password Reset Disk The wizard will save password information about this user account to the disk in the drive below want to create a password key disk in the following drive lt Back ve Cancel 9 Click Next 10 Enter the Current User Account Password 11 Click Next and Windows will take care of the rest Problem How do I setup a broadband connection Solution There are a couple preliminary steps that you need to verify before following the steps outlined below to setup your broadb
73. g 1 The first step is to reseat the cables by shutting down your computer and the printer because a loose cable can cause data communication errors Remove the cables from the back of the printer and then plug them in again Next you want to follow the same procedure of removing the printer cables from the back of the computer and then plug them in again Then turn the printer back on and boot the computer back up 2 The next step is to update your drivers by visiting the printer manufacturer s website Most all websites have a support or downloads section and it will present a list of all of the printer models Download and install the newer printer driver 3 If your printer has refused to print you should verify that there is paper in the paper tray and that no paper is jammed inside the printer 4 Most all printers include the option to print a test page as this prints a document directly from the printer without requiring you to load a file from your computer If you cannot print a document but you can print a test page successfully the problem most likely lies with the software the printer driver or another software based element that resides on your computer 31 If the printer will not print a test page that tells you that the cause is more than just a problem with the program and that something is wrong with the computer itself 5 Try to print another document as this will help you to determine whether the source of the p
74. he Security tab 5 You will want to uncheck the box Do Not Allow Attachments To Be Saved Or Opened That Could Potentially Be A Virus 6 If you want to display e mail images that download from the Internet to your e mail message you will need to uncheck the Download Images check box Problem Outlook Express will not let me open attachments Solution 1 In your Outlook Express window click on the Tools menu 2 Click on Options 3 Select the Security tab and uncheck the box that says Do not allow attachments to be saved or opened that could potentially be a virus 50 K Options 2 x General Read Receipts Send Compose Signatures Spelling Security Connection Maintenance Virus Protection E Select the Internet Explorer security zone to use goccccecocecoesecccceocceccecosococcocsccescceccesoceesecesococcocsccesececsesesecsesesecocsecsesescosesesssssseg Lee et a genee eneen Restricted sites zone More secure Iw Warm me when other annlication D Do not allow attachments to be saved or opened that could potentially be a virus Download Images Block images and other external content in HTML e mail Secure Mail Qa Digital IDs also called certificates are special Tell me more documents that allow you to prove your identity in electronic transactions Digital IDs To digitally sign messages or receive encrypted messages you must have a digital ID Get Digital ID
75. hing happen after you press this key 2 Press the Start menu 96 6 4 3 Select Programs 4 Select Accessories Paint 5 When the Paint program launches you will need to press Ctrl V to paste the screen shot into the open blank document 6 Click File Save As 7 Select the location where you want to save the screen shot and enter the file name Click the Save button 8 Now you can attach this screen shot to your e mail and send it on to the technical support representative Problem see a blue screen with a rather cryptic error message on my monitor What type of error message is this and how can decipher what it s telling me Solution You have encountered the dreaded BSOD Blue Screen of Death The BSOD often indicates a more serious error than the type that is detailed in a small dialog box Common causes of the BSOD can include Windows being unable to boot from your hard drive memory corruption and or fatal exception errors which will cause your program to shutdown without any warning One of the best tools you have in troubleshooting a BSOD is understanding how to read the information in the long message After you decipher the error message in the BSOD you ll be able to investigate the type of error error code and description of the problem more thoroughly by searching online or by calling for technical assistance Regardless of whether you try to solve the problem yourself or seek the help of a comput
76. iety and volume of spam Examining spam and spam blocking technology can help users understand how this takes place and what can be done to combat spam and reclaim e mail Whitelists are databases of trusted e mail sources The lists contain specific e mail addresses IP addresses and trusted domains E mails received from a whitelisted source are allowed to pass through the system to the user s e mail box The whitelist is built when users and e mail administrators manually add trusted sources to the whitelist Once built whitelists can be close to 100 effective however whitelists can produce an inordinate number of false positives 88 5 12 5 13 It is virtually impossible to produce an exhaustive list of all possible legitimate e mail senders When an unknown sender sends an e mail to a user s account the system automatically sends a challenge back to the sender Some challenge response systems require the sender to read and decipher an image containing letters and numbers The image is designed to be unreadable by a machine but easily recognizable by a human The thought behind this system is that the majority of spammers would not spend the time required to go through a large number of challenge response e mails so they drop the address and move on to those users who dont use such a system Whitelists are not widely used anymore as there are many problems with this system and spammers typically do not bother to develop
77. iew 8 If you re using Classic View you should already see a list of user accounts If you re using Category View you ll need to click User Accounts once more 9 Select the User Name for which you forgot the password and click Create A Password Change A Password 94 6 2 10 Enter your new password in each of the first two fields and then enter a password hint in the third field Click Create Change Password 11 If you don t want other users to have access to your files click Yes Make Private when prompted 12 Once you ve changed your password restart your computer When the Welcome screen appears you should be able to log on with your new password Problem cannot launch Microsoft Word in Window XP When try the program either freezes or shuts down immediately How can fix this Solution More than likely your Normal dot file is corrupt This file serves as the basic template on which Word bases all documents Normal dot contains information such as which font to use what margins to apply and how to justify text Unless you manually selected a different template when you created a document each of your Word files is based on and references this underlying template When you launch Word it opens the Normal dot template to start a new document therefore if the Normal dot file becomes damaged it can prevent Word from successfully launching Please follow the steps below to resolve this problem 1
78. ifying connection az cvsaceeceechccacuvcartecveit ee geri detenuerdbemeetederiaces 127 9 25 LEIWEN GMM iss steers EA ee eege 128 9 3 Internet Explorer won t Start iicccccccateesled deeds tania sncanidatnenneani di anelenuaidetieeee 128 9 4 Mozilla won t start GE 130 9 5 nternet tormatting EE 131 9 6 Online music and video won t play sixes rases jase Leni seeded eerie newt pedal enlace 132 Hard Drive Troubleshooting cence etter eet eenee esse eee eeenenaaeeeeeeeeeeneeee 134 10 1 Hard Drive general problems 2 2i cs28 deed celine cele 134 10 2 Computer is running Slowly gegogechte EREN Edge EN SCENE E gege 136 10 3 Hard drive running SlOWy EE 136 10 4 BIOS le BE BT 137 10 5 Imminent TEE 137 10 6 Formatting a hard Kl 138 External and Flash Drive Troubleshooting AA 140 11 1 Device not showing in My Computer eee eeeeeteee teeter eeeeeenaeeeeeeeeeenneee 140 11 2 Cannot access or write to external drive 141 11 3 Flash drive is not recognized REN 141 11 4 Data accessing 1S SIOW uede regeleee deeg EENS 142 11 5 Device says full but its e 143 11 6 Connected but not recognized by Wimdows cette ee eee eeteeteteeeeeeeeeeteeee 144 External and Flash Drive Troubleshooting sssnsneeesesennrrneeesserrerrnnrrsserrnrerrnresne 146 Page v 1 0 Windows Vista Troubleshooting 1 0 Windows Vista Operating System The following section is going to highlight 20 of the most common problems that the average user is having with the new Windows
79. il restart your comouter to analy these changes Before you proceed save any open Ales ard dose Ai oragrams as am 6 You will then be asked to Restart your computer Select Yes Once started System Restore may not be interrupted and cannot be A undone until after it has completed Are you sure you want te continue 1 3 Problem think that everyone can agree that at some point in your technological experience you have forgotten your login or a password whether it was to your bank s website or your computer So if you forget your password to login to Windows Vista what do you do Solution You are in luck Windows Vista allows you to create a Password Reset disk and the instructions are below 1 Press Ctrl Alt Del 2 Click on the Change a Password button 3 Select the Create a Password Reset Disk 4 Click on Start Pearl 5 In the search bar enter control exe name Microsoft UserAccounts In classic Control Panel view select Start Control Panel then User Accounts In normal Control Panel view select Start Control Panel User and Family Safety then User Accounts Control Panel Default Programs gt See all results Search the Internet Help and Support ontrol exe name Microsoft UserAccour 6 Select Create a Password Reset Disk on the left side of screen Tasks Create a password reset disk Manage your network passwords Manage your file encryption certificates Con
80. illions of susceptible and compromised computer systems v Identity theft v Increase in e mail viruses such as worms and trojans In the section to follow we will uncover the top problems with blacklist spam and how to resolve them Problem My Internet Service Provider cut off my service because they claim that was spamming people but I m not Why are they accusing me Solution In the majority of cases this occurs because the persons computer is infected with a virus that has turned it into what is called a spam zombie A spam zombie is a computer with a broadband connection that someone has taken over control of and is using it to send out spam An alarming 40 percent of all spam originates from spam zombies and it is proven that there are millions of computers infected Because of this problem the Internet Service Providers are having to crack down and cut off customers who don t take the appropriate timely action to prevent their computer from becoming a spam zombie Problem Since my Internet Service Provider has discontinued my service because they are claiming am a spammer what can do to get rid of the viruses that created this soam zombie so can get my account re established Solution The problem is that to eradicate the malware that has taken over your computer you are going to have to try and convince your Internet Service Provider to reconnect your service because you 67 are going to need Internet access
81. inbound malicious traffic If you have unknowingly installed a piece of spyware that begins to send your personal data over the internet you would have no protection against this happening if the only firewall you had was from Windows XP Problem can t configure my firewall because all of the options and advanced settings are grayed out Solution Windows Firewall does this if you re not logged on to your system as an administrator because you dont have the right permissions to alter these settings To fix the problem log off and then log back on as an administrator If you can t alter the advanced settings of firewalls after logging in as administrator you should run antispyware and anti adware programs on your system to ensure a hack attack is not the root of your problem Problem keep losing my Internet connection Solution If you can t keep a connection you will want to start by checking your modem phone line and any software that governs your connection If all the connections and software are functioning properly then the issue most likely involves your firewall Internet Service Providers save money by disconnecting idle users to keep them from wasting modems and bandwidth The ISP will typically determine whether a user is idle by sending a heartbeat 119 message A heartbeat message is a small packet of data to test your connection to your machine Many firewalls will block heartbeats because they tend to use
82. ists and e mail sent from these E mail Service Providers passes through unfiltered and untouched spam filters Whitelist status can be revoked at any time at an Internet Service Provider s sole discretion The same large Internet Service Providers that maintain whitelist programs employ global abuse registries that track the number of complaints Once the threshold is reached white list status is terminated and blocking will start Complaint thresholds vary from Internet Service Provider to Internet Service Provider and often are moving targets The only way to stay on the whitelist is to maintain a low complaint level Most E mail Service Providers will allow you to see the number of complaints so you can tell if you have a problem The safest bet is to keep your complaints below a ratio of 1 in 1 000 messages sent If you go above this level you likely have a permissions problem and you should consider using confirmed opt in to result in an overall lower list size but it will increase your list performance in the long run User complaints will be lower and you will get more mail delivered v Informed marketers who use an E mail Service Provider make sure their campaigns are being deployed from a unique IP address to improve deliverability for some business to consumer marketers with lists that include more than 100 000 recipients Be aware that providers who have a very strict user complaint policy could block parts of your campaign i
83. itsl net new spam virus block email html http it slashdot org article pl sid 06 04 24 1538205 http sourceforge net docman display_doc php docid 6695 amp group _id 1 http postmaster aol com whitelist Windows XP Sources http www smartcomputing com http www bootdisk com xptop20 htm http www microsoft com windowsxp using helpandsupport getstarted balle w_O3may19 mspx http support microsoft com ph 1173 http support microsoft com kb 322205 en us Firewall Sources http www smartcomputing com Anti virus Sources http www smartcomputing com 148 http www smartcomputing com default asp quid 7533CB150C3C49358E 3035CDAD2BACA2 amp Submit1 Home http www avertlabs com research blog index php 2007 02 06 keeping spam out of the network Internet Sources http www smartcomputing com Hard drive and External Drives Sources http www smartcomputing com 149
84. ive than others The more effective programs have spam filters that work in conjunction with your e mail client to either move the spam into a junk mail folder or immediately delete the spam The downside is that they occasionally misidentifying legitimate e mail as spam which is referred to as a false positive There are many software utilities that work in conjunction with your e mail client that can bounce an unwanted e mail but you have to be careful with this process also because of spam zombies This was explained earlier but a spammer can send a virus to anyone that will cause the computer to become a spam zombie and it will put that end users e mail address in the reply portion of the e mail so in essence you would be bouncing an e mail back to an innocent person that has had their computer infected and turned into a spam zombie Problem have been accused of sending someone spam and it s an e mail address that have never heard of or sent to Solution Spoofing is when someone pretends to be someone else when they send e mail In other words the reply to e mail address isn t their e mail address but instead an innocent and unsuspecting person 70 4 7 4 8 E mail software allows you to enter a reply to address that is different from the sending address There are legitimate reasons why you would why you might want to do this As an example suppose you have multiple e mail accounts you might wish to send busin
85. k the Content tab 4 Find the Personal Information section and click AutoComplete 5 Under Use AutoComplete For you will see three items Web Addresses Forms and User Name and Passwords 6 On Forms deselect the checkbox for each of the three items Click Ok 7 Click Ok again Problem When try to start Internet Explorer see the following error message Microsoft Visual C Runtime Library Runtime Error Program C Program Files Internet Explorer iexplore exe This application has requested the Runtime to terminate it in an unusual way Please contact the application support team for more information What is causing this message and how can fix IE Solution There are many things that can cause runtime errors in Windows However when you see a runtime error when trying to launch Internet Explorer the problem is often an error or corruption with the Google Toolbar You may encounter the runtime error even if you have been using Google Toolbar for a long time without incident The Google toolbar is easy to reinstall so the easiest way to start your troubleshooting is to uninstall and reinstall the toolbar 1 Click Start Control Panel 103 6 10 6 11 2 Double click Add Or Remove Programs 3 Locate Google Toolbar in the list of installed applications and uninstall it 4 Restart your computer 5 Launch Internet Explorer and then go to Google s website and download and install the Google too
86. lbar again Problem Is there an easy way to copy the text in a Windows error message so that can share it with a tech support representative Solution Yes there a very simple and effective way to copy error message text 1 When you see a dialog box with an error message make sure the dialog box is selected and press Ctrl C 2 Now open a text editor like NotePad or compose a new e mail message and then press Ctrl V to paste the content of the error message into the document Problem have Windows XP The Taskbar has become two rows rather than one When do a click and drag it won t resize Instead it almost disappears from the bottom of the screen Solution Most everything you will want to adjust using the Windows XP Taskbar or Start menu can be found by right clicking an empty space anywhere along the Taskbar In the context menu that will appear you can lock and unlock the Taskbar which should help you solve your resizing problem You may also select Properties which will allow you more customization of the Taskbar notification area and Start menu 104 6 12 Problem My Windows XP computer locks up and gives me an error Ox745f2780 Referenced memory at 0x0000000 This memory could not be read Solution This error relates to the Automatic Updates feature in Windows XP One way to resolve the issue is by deactivating Automatic Updates In order to do this you need to follow the steps outlined
87. le spam is being returned to me even though didn t send the messages Also angry recipients are contacting me What can do Solution You are the victim of a spamming practice known as a Joe Job Joe Job is a huge spam launch in which the spammer uses your e mail address in the Reply To e mail header to make it appear as if the spam originated from you Joe Job is a form of identity theft and you should report it to the FTC If you have a Web site you will want to post disclaimers saying that your e mail address has been the victim of a Joe Job would use the paragraph above or something similar as many people will not know what a Joe Job is without additional information The federal government has been successful in prosecuting a spammer named Buffalo Spammer of sending 8 million Joe Job 69 4 5 4 6 spam messages and he was sentenced to three and a half to seven years in prison in May 2004 Problem Is there any way that can return an unwanted e mail without the recipient getting my e mail address Solution Most e mail recipients use an e mail client Example Outlook Express to retrieve their e mail from a mail server operated by their Internet Service Provider Others use a browser to access a Web based e mail system Example Hotmail In either case an SMTP server has accepted the e mail and stored it for your retrieval There are hundreds maybe even thousands of software to fight spam but some are more effect
88. m then you will want to contact your anti virus software vendor and find out how to make the program work with your e mail software because making your virus software inactive so that you can send e mail is not a safe solution 7 Lastly you need to see if you get a return error message from the e mail system because this typically will tell you what the problem is The problem can range from an improperly input e mail address or there could be a problem with the server of the recipient 8 If none of these steps have resolved the problems you are having then it would be best to contact your e mail service provider and have them try and assist you in determining the problem and finding a proper resolution Problem My e mail is taking a really long time to download and it usually is very fast Solution More than likely if the system has been running fine and all of a sudden one day you are having to wait a long time for the message to download you probably have someone that e mailed you with a large attachment file Most e mail providers allow you to login to a web based interface using your internet browser and that is a way to download that item faster If you do not want that attachment you can delete the message and then go back to the other method of accessing your e mail and there should not be any delay in downloading your messages Problem Error message Outlook Is Unable To Connect To Your Incoming POP3 E mail server S
89. ng steps when sending e mail 60 3 16 E mail download delay geben gge gege eege EEGEN 61 Ps eel EE SNe Oe Ae Sm Ne Pe re Mees Meera Ee 61 3 18 Server could not be 1TOUNG RE 62 3 19 D plicate message EE 63 3 20 VITUS gett E 64 Blacklist Treoublesboptttgererg u zeessen geseet zeen d eE eg Eed geed 67 E US SOLVIC e ee nd rem ace Seneca aac tase eene 67 AD NEIES eebe geed ged geed euer ee 67 43 Removing GUAM EE 68 4 4 SOS JOD SPAIN E 69 4 5 Returning Spam cee BUF ce Bec Saas oe ee ce ca ce Reece ee BO eee ee Oe 70 BG SPOGIING EE 70 4 7 un E 71 A B E mail BOUNCING BEE 71 EC BAGS Ea eege ean een caer oe 72 4 10 How Ee ie ee 72 4 11 Spam free network Eege ed ee Ae 73 4 12 BIACKIIStiNG PrOCESS EE 73 4 13 Error 550 permission En He WEE 74 4 14 Error 554 relay access denied WEE 74 E eg une EE 75 4 16 Blacklist Prevention yeeco seccscigcs vieced sbtees ciceevel ed SEENEN ties eden ENEE NEE dee Ed 75 4 17 How to blacklist someone AEN 77 4 18 Creating ET 77 4 19 Private DIACKISUIAG WEE 78 4 20 Verifying IP address 27 gees Ed Sege Eege 78 Page iii 5 0 6 0 7 0 Whitelist Troubleshooting ccc eeeeeeee teeter te eeeneeeeeee eee eteeceaaeeeeeeeeeeteeeeaaees 80 5 1 Added Ken EE 80 5 2 Alternative whitelist option 80 537 EOSIN AUG E 81 5 4 Nittel eegener eege aget re egtoge g dee dete eneeatie a aubtaeciaets 83 5 5 Whitelists and pop up blockers AAA EEENNEEEEN 84 5 6 Remove from Whitelists using POP UP blockers
90. nu Then click the Privacy tab If the Turn on Pop up blocker is unchecked go to the next step Otherwise click the Settings button immediately next to Block Pop Up Windows In the Window that appears enter the domain of the web site that you are in the Address of Websites to Allow box Click Add Click Close Select Ok If this does not correct your problems then continue to step 9 The next step is to reset the Security using the steps below A Click Tools Internet Options B Click the Security tab C Select Internet Zone D Set the Security Level For This Zone selector to Medium high E If the Reset All Zones To Default Levels button is active Click it F Click the Privacy tab 131 9 6 G If the Security slider is set to a setting higher than Medium then set it to Medium Click OK 10 If none of the steps have worked above then you need to upgrade your internet browser by visiting the vendor s website Problem Music video or some other media won t play in a Web site Solution This probably is a plug in related issue as a plug in is a program that helps extend a browser s capabilities Internet Explorer and Firefox will often prompt you with a bar at the top of the window telling you that a plug in is needed and giving you instructions to install it If this doesn t happen most Web sites indicate what plug ins are needed to run the site and include a link to download the latest version
91. o be careful about the effects ICS can have on your firewall Some vendors know that you can install their firewall on ICS gateway and guard all computers that share its connection from malicious inbound traffic If you want to guard against outbound traffic you will have to install the firewall on every ICS computer you want to protect Problem cannot uninstall my firewall Solution Firewalls can be hard to uninstall Soyware adware and hack attacks can try to alter or remove your firewall from your system so firewall vendors make the programs hard to remove for this reason The best way to remove a firewall is to use the Add Or Remove Programs feature in the Windows Control Panel because it triggers the firewall s built in removal process If the Add Or Remove Programs feature doesn t work consult your users guide or vendor s Web site to see if there are different ways to remove the software 118 7 7 7 8 7 9 Problem have two firewalls running at once Solution Using more than one firewall does not make your system any safer so disable or uninstall one of them By having two firewalls running at the same time on the same machine just makes it harder to manage inbound and outbound traffic by setting rules policies and exceptions because you now have twice as much work Most computer experts recommend that you use a third party product over the Windows XP firewall as the Windows version only protects against
92. o delete the messages on the server after receiving them This will be an example of making these changes in Outlook 1 Open Outlook 2 Select Tools Account 3 Click on the Mail tab Properties 4 Choose the Advanced tab 5 Under the delivery heading you will want to check the option Leave a copy of message on the server You do have another option here which is Remove from server after and you can specify here how many days 63 6 Click Ok 7 Select Close 3 20 Problem gota virus through e mail that have since removed but is there a way to safeguard myself from getting one in the future Solution There are several rules outlined below to help prevent receiving a virus infected e mail that you can follow 1 Beware of ALL e mail attachments even if it is someone you know sending you an attachment because many times if their system has become infected the e mail system will automatically send out an infected message without their knowledge to everyone in their address book 2 Don t depend on your virus scanner to eradicate e mail viruses because many of the viruses that get sent through e mail do so before the virus is added to the virus scanning detection programs 3 Lastly you will want to look at the attachment name because that can be a huge indicator of what you are dealing with The first part of the name is not important but you want to focus on what comes after the because tha
93. oblem What are the steps to add someone to my whitelist when using Outlook Express Solution 1 Select the Tools menu click Options On the Preferences tab click Junk E mail One the Safe Senders tab click Add In the Add address field enter you e mail address you want to whitelist for example info testsite com Click Ok 92 6 0 Windows XP Troubleshooting 93 6 0 Windows XP Operating System 6 1 The following section is going to highlight 20 of the most common problems that the average user is having with the Windows XP Operating System You will see each section has a problem highlighted and then the steps to resolve the problem Problem lost my Windows XP password How can access my computer again Solution As long as you don t have the normally hidden Administrator account password protected you should be able to reset your password 1 You will need to restart your computer while holding down the F8 key to boot up in Safe Mode 2 Select the Advanced Options screen and use the arrow keys to select Safe Mode 3 Press ENTER Wait for Windows to start 4 Select the Administrator account Unless you had previously configured a password for this account it should automatically start loading Windows in Safe Mode 5 Once Windows has finished loading click the Start menu 6 Select Control Panel 7 Click User Accounts in Category View or double click User Accounts in Classic V
94. occurs when IP addresses are identified as frequent sources of spam which typically happens when open relay technology is used to transmit e mail messages Through open relay a mail server processes a message in which the sender and the receiver are not inside the local domain While open relay technology is the way to communicate with all the people whose e mail address after the symbol differs from yours it also enables spammers to hide the source of all the junk mail they send into inboxes 73 4 13 4 14 ORDB Open Relay Database www ordb org is one Web site that maintains a list of IP addresses allowing the use of open relay Incoming mail servers can use ORDB and similar sites to sort out potential spam If your incoming mail server which is managed by your Internet Service Provider is blocking an e mail sender because her outgoing mail server has been blacklisted there s nothing you can do The sender will have to work this issue out with their own provider or network administrator Problem Error message 550 Permission denied error Solutiion System Administrators frequently set up their systems to refuse mail from spammers but since no spam filtering system is perfect your message may have been caught in the spam block These errors mean that your provider s domain name is explicitly listed as a known spammer on a blacklist This may be based on an external service that provides blacklists of known spammers to Int
95. oes not have a way to block or whitelist e mail senders so what can do Solution If you want to keep the same e mail provider you will need to use a whitelist service in order to block spam As an example if sent an e mail to my friend Don an e mail message would appear in my inbox saying that Don is using a whitelist service and that need to submit a code given to me by Don or click on a link they supplied to continue By using this method my e mail address is verified my message will get through to Don and my address is added to Don s whitelist so from this point forward can send him e mails without any delay However if was a spammer would not receive a verification e mail and the spam e mail would never have been received by Don 80 5 3 Problem Industry experts estimate that more than 20 of all e mail is erroneously blocked by spam and content filters Why does that happen and how can prevent this so don t miss receiving those messages Solution v Using your e mail service providers default tracking links are great mechanisms for knowing who is clicking where they are going and if they re converting But while the stats are essential using your ESP s default URL to gather them is not because if any ISP or corporate mail server administrator is blocking any part of the default links from your ESP your campaigns could get blocked There is a very simple solution to this problem Many e mail service
96. olution 1 You will first want to check your internet connection and make sure that it is up and operating properly 61 3 18 If you are unable to reach a website through your internet browser then the problem is with your network and not the Outlook program itself You should check your cables and try to reboot your computer and see if that resolves the problem If it does not then you will need to contact your Internet Service Provider for assistance If you are able to connect to the internet then you want to continue with step 4 The next step would be to check your security software and your firewall settings A security software program or firewall program could be interfering with how your e mail software is communicating with the internet Temporarily disable the security program and see if you are able to open your e mail without an error message If the program now works without the security software enabled then you need to work with the settings and determine how to configure the program so that it is not blocking access to your e mail If you are unable to determine how to make the program work you will want to contact the vendor of your security software and have them assist you in how to make this work properly as you do not want to leave a computer without security software active If you continue to receive the error message you can enable your security software and continue with step 6 Disable the firewall software
97. on that could not see anything larger This is only found on older computers but you may find it when upgrading Most companies still provide a BIOS update However a newer BIOS might have a limitation of 137GB so you may see this problem in newer computers as well Another issue may occur when you buy a large drive and it only shows up as a 32GB drive When this happens it usually means a jumper setting is misaligned on the drive itself called the 32GB Clip 138 11 0 Troubleshooting External and Flash Drives 11 0 External and Flash Drive Troubleshooting The large storage capacity and portability of external hard drives and flash drives information so easily available that we begin to become 139 11 2 dependent upon them and when something happens and that information is not accessible it can be truly frustrating In this section we are going to highlight some of the common technical issues that involve malfunctioning external hard drives and flash drives connected to your PC Problem My external storage device isn t listed in My Computer Solution The largest reason that these external devices are not showing in My Computer is that they are either not making good contact to the connector it is plugged into or the device became inadvertently disconnected 1 Disconnect and reconnect the device also called resesating 2 If your external storage drive connects to a USB or FireWire hub you want to make sure that the hub
98. oose Control Panel 4 Double click Add Remove Programs 55 5 Click the Windows Setup tab Make sure there is a check mark in the Address Book checkbox 6 Click OK and Yes 7 Restart your computer and launch Outlook Express If this does not rectify the problem please follow the next set of instructions below Second it is possible that you have more than one version of Outlook Express installed and the software doesn t know which installation files to use If the error message is caused by having two versions of Outlook Express installed simultaneously you will need to uninstall and reinstall Outlook Express A You can check for multiple installations by double clicking My Computer B Select Local Disk C C Now choose Program Files Outlook Express D If you see more than one version of Outlook Express in that folder you will need to uninstall both versions of the software after making a backup copy of your files E Now you will need to reinstall the most current version of Outlook Express When you open this reinstalled version you should no longer have the error message 3 11 Problem You can send mail but not receive mail or you can receive but not send Solution E mail can be difficult to troubleshoot because two separate servers are required one for sending and one for receiving messages When e mails are sent they are routed through an SMTP Simple Mail Transfer Protocol server while incoming
99. our firewall is at fault try the steps below to fix the most common problems Problem can t send or receive data on my computer Solution A firewall can keep programs you need from sending and receiving the data they need to function In this case the program is said to be blocked Typically you ll see a pop up window explaining this and prompting you to unblock the program or continue to block it For instance if Windows Firewall has blocked a program it will show you a message reading To help protect your computer Windows Firewall has blocked some features of this program The message has three buttons Keep Blocking Unblock and Ask Me Later If you know and trust the program that s trying to send or receive data just click the Unblock button and the problem is solved 115 7 2 Problem need to unblock a program but I m not prompted to do 7 3 SO Solution Most firewalls will show you an alert when a program tries to send or receive data over the Internet and you will be prompted to block the program unblock it or defer your decision If you don t see an alert you ll have to unblock the program directly In order to unblock a program using the firewall in Norton Internet Security look for the Norton icon in the System Tray and follow the instructions below 1 Double click it to open the Norton control panel 2 Click Personal Firewall 3 Select Configure 4 Select the Programs
100. p time as typically you select a message from the spammer and click Block Address and your e mail client will block that sender by sending those messages to your e mail trash can If your e mail client supports filtering then you can specify that your client should send messages containing spam keywords straight to your junk mail folder or the trash bin Blocking and filtering are not enabled by default with typical e mail clients so make sure you enable them if you want help with junk e mail Problem sent a photo with my e mail but the e mail recipient says that the image does not appear Solution Images and other e mail attachments can contain viruses and other malware so many e mail clients block these attachments by default Instead of not delivering the e mail to the client they will just remove the image 1 In most cases there will be a red X where the picture would otherwise display You can try to right click on the red X to see if you can get immediate access to the photo but make sure that the 49 3 4 blocked image is legitimate If you are still unable to view the photo please continue on with step 2 2 Since the above step did not work you will need to configure your e mail client to allow images These options are in your e mail client s settings menu Outlook Express will be used as an example because most e mail clients are similar with their menu structure Click Tools 3 Select Options 4 Click t
101. plus sign next to IEEE 1394 Bus Host Controllers for a FireWire connected drive 7 You will see one of two things to diagnose what the problem is and they are as follows The item will have a yellow exclamation point next to it if the port has a driver conflict A Right click and choose Uninstall for each controller until all the USB or IEEE 1394 Controllers are removed B After you uninstall each controller restart your computer and it will reinstall the proper Bus Host Controllers 144 If the item has a red X next to it that indicates the port has been disabled A Right click and select Enable to reopen a disabled port 145 Information Resources Windows Vista Sources http www smartcomputing com http www zolved com vista http vista tip blogspot com http windowshelp microsoft com Windows en US Help 33307acf 0698 41ba b014 ea0a2eb8d0a81033 mspx http techrepublic com com 2001 1 0 html http kb wisc edu page php id 5183 http www computerperformance co uk vista index_troubleshooting htm http www computerperformance co uk vista vista_printer_ install problem htm http support microsoft com search default aspx catalog LCID 3d1033 amp 1033comm 1 amp spid 11732 amp query amp pwt false amp title false amp kt ALL amp mdt 0 amp res 208 amp ast 3 amp mode a amp adv 1 amp range 41 60 Printer Sources http www smartcomputing com http support microsoft com kbid 260142 http
102. pping utilities compress the files and combine them in order to reduce the size Some files can be combined to make your attachment as much as 90 percent smaller than the original without loss of any data Keep your attachment size at less than 1 000KB kilobytes however to avoid the limits that some services impose on attachments If you are sending an executable file exe you will want to zip this file s as the recipient can see the contents of the ZIP file with an unzipping program before opening it Some e mail users won t even download an EXE attachment because they are concerned about the spread of e mai computer viruses and Trojan horse programs Also many e mail systems especially in a business environment will block and not allow any exe files to go through their server 48 3 2 3 3 Problem I m tired of reading spam and other unwanted e mails is there a way to stop them Solution For an e mail user spam can clog the Inbox of your e mail program Whether it s a get rich quick scheme an invitation to a personals website or you have millions of dollars just waiting for you this unwanted bulk e mail can fill up your e mail inbox and keep legitimate messages from getting through Most people just delete it but that does nothing to prevent it from filling up your Inbox again tomorrow Your e mail client may provide you with filter and blocking programs that can help protect you from spam Blocking requires no set u
103. providers support defining a DNS based domain alias For example if your domain name is insightbb com you might set up web insightbb com to point to your e mail service provider s link tracking server When you do this links with web insightbb com will appear instead of the e mail service providers default links v Leveraging an e mail service providers document or image library is a great way to offload image hosting resources from your own Web server but it can lead to deliverability problems Your mail may be blocked if you make any reference to your e mail service providers default server locations including those linking to its document or image libraries Use of a DNS based domain alias in image tag references will allow your campaigns to take on a unique identity and not be tainted by the negative actions of other customers your e mail service provider may be hosting One thing to watch is that if the tag lists your e mail service providers default server location and not your domain name you ve got a big problem You need to work with your e mail service provider to get your URL embedded into that tag so it won t get blocked by a spam or content filter by mistake 81 v E mail providers have worked hard over the past few years to establish positive relationships with Internet Service Providers and corporate mail server administrators to create their whitelists An E mail Service Providers IP address space is placed on these l
104. roblem lies with a single possibly corrupted document or if the problem is more widespread Also try printing a document from a different application so that you can determine if the printing problem is system wide or if it is just a single program that cannot send documents to the printer properly 6 Check the Page Setup and Print options usually located under the File menu Check the configurations in both of these dialog boxes Often the source of a problem is a simple misconfiguration Problem The computer displays a spool32 error Spooling lets the PC s processor quickly process print jobs by temporarily storing jobs on the hard drive before sending them to the printer thus allowing you to get back to work while the print job executes in the background Spool32 errors often occur when the print jobs are incorrectly spooled Fax and answering machine programs outdated printer drivers and TSR terminate and stay resident programs are all possible sources of this error Solution 1 The first step is to visit the printer manufacturer s website and download and install the update for your printer driver if there is one available 2 If that does not help you can change the way the Windows print spooler handles print jobs by following the steps outlined below A Open the Control Panel and double click on the Printers and Faxes icon B Right click on the printer you are trying to fix and select Properties 32 C
105. rough your Internet Service Provider s SMTP servers Internet Service Providers enforce this policy so that they cut down on the number of spam messages that flow through their service You can contact them to see if they will modify your account to let you use the web host s SMTP server but more than likely they are not going to agree to that In this case you will need to adjust your configuration settings so that the Internet Service Providers SMTP server is listed for outgoing e mail and the other for the POP3 server for incoming e mail 57 3 12 3 13 3 14 Problem You send an e mail message and it is returned with a message indicating Host Unknown Solution This typically occurs when the recipient s e mail address is either incomplete or wrong If you are certain the address is correct then the message means there is a problem with the recipient s e mail server The best solution would be to contact the recipient and let them know that there might be a problem with the server and then try resending the message later Problem received a call from someone who said that they sent me and e mail but it bounced back to them as undeliverable Solution In most cases when this happens it is a typing error Either someone typed your e mail address incorrect or they got the domain part of the e mail address wrong Note the domain part of the e mail address is the portion after the symbol If you have a Spam trap in your
106. rs The server based software is designed to avoid false positives messages incorrectly classified as spam so it doesn t halt the delivery of legitimate e mail to your PC Unfortunately the tools that do this are 100 percent accurate in having no false positives but they 68 4 4 are only about 80 percent effective in catching spam If your Internet Service Provider s server based software is letting too much spam reach your inbox you could try a client based spam filter on your own computer Client based software can achieve 100 percent effectiveness through the use of whitelists A whitelist only lets e mail from an approved list of senders reach your inbox The next chapter in this manual will explain in detail what whitelists are how they are used and the common troubleshooting issues that the end users have The major problem with whitelists is that they yield false positives because they interpret e mail from new legitimate correspondents that have not yet been added to your whitelist as soam Newer whitelist applications let users define filters that reduce false positives An example of this is that if you receive messages regularly from Dell you could add dell com to your whitelist and then anyone that sends a message in which dell com is specified in the domain will go through to your e mail account Problem A spammer is using my e mail address as a return address on his spam know this because all of the undeliverab
107. rvers accept mail from delivery notifications NDR Don t use an ISP that has a bad reputation when it comes to spam because doing so may get you blacklisted just because your IP address is part of their allotted subnet Make sure your DNS is properly set up and that you are complying with the RFC rules regarding service configuration Make sure your mail server does not send poorly formatted messages Deploy Domain Keys and SPF for outgoing messages Use secured connections SSL TLS as much as possible Do not allow unauthenticated users to send e mails neither locally nor remotely When you feel that your server is correctly configured and free of spam you can use one of the open relay testing and DNS testing tools available on the Internet to make sure everything is working properly If any errors are then reported they should be fixed before taking using the server 76 4 17 Problem How do blacklist an e mail 4 18 Solution These days most e mail packages provide a toolbar that you can click to allow or deny that address to deliver items to your inbox Also there are typically options where you can easily report spam and quarantine your blacklist items You may want to check the website of your provider as Outlook has a plug in you can download and install to assist with blacklisting e mails Problem What is the best way to start creating barriers for the addresses you want blacklisted Solution
108. s Are Installed Solution If the proper driver is already installed for your printer you may need to set the printer as the default printer in Windows To do this 1 Click Start 2 Select Printers And Faxes 3 Right click the desired printer 4 Click Set As Default If the print driver has been damaged you ll need to reinstall the driver to fix the problem To reinstall the driver 1 Click Start 2 Select Printers And Faxes 3 Double click Add Printer and follow the instructions to reinstall your printer Problem have two printers how do change the default Solution 1 Double click the My Computer icon 2 Double click the Printers icon 3 Right click the printer that you want to be the default and then select Set as Default 44 2 18 Problem How do add a shortcut on my desktop for my printer 2 19 Solution 1 Click the Start button Select Settings Click on Printers Click once on your printer to highlight it and then click on the File menu Select Create Shortcut A message will be displayed asking if you want to create the shortcut on your desktop Click Yes Problem How can clear a print job that is stuck Solution Click Start Select Control Panel Highlight the Spooler service Click the Stop button After the service stops click the Start button to restart You should then be able to delete the job from the queue 45 2 20 Problem How can prin
109. s by typing the name of the executable followed by the d switch For example if the name of the is hp6000 exe type the following at the command prompt hp6000 d Read the Readme txt and the License txt files Click Start Select Settings Choose Printers and Faxes Double click Add printer to start the Add Printer Wizard Click Next Select Local Printer attached to this computer 10 Click Next 11 Click the port where your printer is attached and select Next 12 Next select Have Disk and enter the path from Step 1 above 13 Select OK 34 2 5 2 6 Problem This error message appears Could Not Connect To The Printer The Remote Procedure Call Failed And Did Not Execute Solution This error occurs when the Windows Registry does not correctly update default printer information after multiple printers are removed or installed 1 When this error message appears click OK to clear the message 2 Proceed to log off the computer 3 Log back on the computer and the problem should be resolved Problem The printer feeds blank pages or prints strange characters or a cannot communicate with printer error message appears Solution Problems such as these are often caused by faulty communication between the printer and the computer 1 Turn off the printer and unplug it from the electrical outlet 2 Plug the printer back in and then turn it on again 3 Turn off the computer for about five minutes an
110. scanning part of the system you are only disabling the part that scans files before they are executed Problem My AV software has flagged something as potentially dangerous but it can t isolate or remove it Solution As we ve said before not every AV program is bulletproof Sometimes intelligent or brand new viruses can squeeze into your computer before your AV software gets a chance to automatically update itself with the latest virus definitions Chances are your computer has contracted a virus and your AV software does not know how to handle it While the software detects suspicious activity it needs the proper virus definition file to rid your system of 123 what it has contracted There are several possible solutions to this problem that are highlighted below 1 2 Manually update your virus definition files Run a full system scan on your computer to see if your AV software eliminates the culprit it found If the AV software still fails to remove the flagged file or files then the file will most likely not be disinfected and will need to be removed by a program that deals with these types of issues Check your AV software manufacturer s Web site for a removal tool section The AV program will also frequently tell you the name of the malicious program it found even if it can t remove it Try entering the name of the malicious program into a search tool such as Google to find a removal tool available online If
111. ssary The difficult part is determining which processes serve which purposes and which can be safely disabled from the Windows startup procedures Some programs that run when you start Windows are essential and you will want to keep them installed and enabled For instance your anti virus program should be kept running in the background from the moment your computer boots up If you have items that load and sit active on your taskbar but you do not access them very often it would be best to remove them so that they do not take away from system resources You may need to try several methods to locate and remove any unwanted startup items The best way to start is follow the instructions below 4 Right click an item in the System tray and remove it from the start up routine 5 When you right click you should see an option in the Context 99 menu to Display in System tray and you want to deselect it It s quite likely that you won t see a straightforward option to remove items from Windows startup so you may need to check the Startup folder In order to locate this you can follow the steps below A Double click My Computer B Select Local Disk C C Next double click Documents And Settings D Double click the Start menu E Select Programs F Choose Startup This folder may contain shortcuts to programs that reside elsewhere on your hard drive If you see any programs in the Startup folder that you do not want
112. t a large document without the system being busy and unavailable until the print job is complete Solution You can configure the printer to allow you to print to the spooler which basically means it prints to the operating system so that the application can continue to be used without interruption You can do this by using the following steps 1 Select Start 2 Click Settings 3 Click Printers 4 Right click on the printer and choose Properties 5 Select the Advanced tab 6 Choose the option to spool print the document click Apply 7 Click OK 46 3 0 E mail Troubleshooting 47 3 0 E mail troubleshooting 3 1 The following section is going to highlight 20 of the most common problems that the average user experiences with regards to their e mail system Each problem is highlighted and then the steps to resolve the problems are listed Problem am having trouble sending messages with large file attachments Solution Most of the major PC based e mail clients and Web based e mail services in use today can accept large file attachments but many set limits as to the size of the attachments The file attachment feature allows you to send text graphics or other types of computer files from your system to another user Multiple attachments should be zipped using a zipping utility if you are sending multiple files so that the person receiving the e mail does not have to download each attachment separately Zi
113. t but when go to the websites to check the listings are done by IP address but don t know what my IP address is Solution 1 Click on Start Select Control Panel Click on Network Connections Right click on Local Area Connection Select Properties OP SEY Ek Under the general tab select Properties On this screen you should find your IP address listed and you can now compare that to the blacklist to determine if that is the problem 78 5 0 E mail Whitelist Spam Troubleshooting 79 5 0 5 1 5 2 E mail whitelist spam troubleshooting Whitelist technology is the opposite of blacklist technology the list of entities whether domain names e mail addresses or executables is a list of what is allowed to penetrate a system Problem What do need to do to get added to a whitelist on AOL Solution The best way to attempt to get on a whitelist is to write to the postmaster at the domain that you are trying to send an e mail to For example if you want to be added to AOL s whitelist you would send an e mail to postmaster aol com When you send the message you need to explain why you need and want to be added to the whitelist and you will also want to ask what the specific steps are that you need to complete to be added Individual recipients may be able to whitelist you also so ask them to add your e mail address to their address book whitelist or permitted sender list Problem My e mail provider d
114. t s mail server isn t accepting e mails from the sender s address that is most likely because the domain is blacklisted so the server will reject the message and it will consequently bounce back to the sender 72 4 11 4 12 Problem What can do to try and keep spam out of a network Solutiion Blacklisting are one of the most popular ways of keeping spam out of a network and they are maintained by most network operators Blacklisting services evolved out of a need for network owners to protect their networks from unsolicited bulk e mail because it can overwhelm a network and the company resources These services are provided by a third party company so a network can pass e mail information to them to filter out known spammers before it arrives at the network This system allows network technicians to focus more on networking while they delegate the blacklist administration and management to companies that are experts at finding and exposing spammers Problem How does blacklisting work Solutiion Knowing the protocols used to send and receive messages is helpful in exploring possible e mail problems especially if the cause of blocked e mail messages is a blacklisted IP address SMTP is the protocol used to transmit e mail messages between servers and to send e mail from a computer to a server However an e mail protocol such as POPS or IMAP is likely what your computer uses to retrieve messages from a server Blacklisting
115. t tells you what kind of files it is This is often referred to as the extension for example doc is a Word document xls is an Excel document etc An exe extension is the one that you need to watch out for because it is an executable and that means that if you open it that program will start to install and typically it is infected Another key indication that there is something wrong with the e mail you have been sent is if there are double and then the file extension for example suzysresume doc A lot of users will have their computer set up to not show extensions for certain files and you want to turn that function off In order to do this you will want to follow the steps below A Double click on My Computer 64 B Select Folder Options Tools C Once you have opened this then look for the View tab D You should see a list of checkboxes and you want to make sure that the Hide File Extensions for Known File Types is unchecked E Click Apply F Click Ok to close 65 4 0 E mail Blacklist Spam Troubleshooting 4 0 E mail blacklist spam troubleshooting 66 4 1 4 2 Spam has become a huge problem in the computer world Besides being an annoyance to the typical e mail user it can cause a myriad of other problems of which some are listed below v Critical e mail messages are missed and or delayed because your mailbox is full due to spam v Loss of internet performance and bandwidth v M
116. tab and choose the Manual Program Control section 5 Click Add and then browse to the program you d like to add Follow the online screens and then reboot your computer Problem can t print to a networked printer or access documents on another computer Solution Sometimes your firewall will keep you from using network resources on your small or home office network If you re using the built in Windows Firewall open the Windows Security Center 1 Select Start and Run 2 Type Wscui cpl in the Open box 3 Then click OK 4 In the Windows Security Center window click the Windows Firewall link 5 Choose the Exceptions tab 116 ZA 6 Select the File and Printer Sharing option from the Programs And Services list 7 Click OK and close the Security Center window 8 Reboot your computer Problem can t turn my firewall on Solution There are two issues that will keep you from using your firewall The first is a faulty installation and the second is Spyware and other malware can turn off or completely kill your firewall There are several different areas to evaluate in trying to determine where the problem is Follow the steps below as they will take you through the entire process 1 If you think your firewall did not install properly uninstall and reinstall it using the directions that came in your software s users guide 2 If your firewall is installed correctly and worked fine until you clicke
117. that you are using it is probably attributed to the way your e mail program interacts with browser 1 2 3 4 The first step is to download and install the latest version of your preferred browser If you do not keep the browser up to date on your machine the older settings could be stopping you from having the ability to click the live link pasted in your e mail am going to list the steps using Outlook Express and Internet Explorer as the example but this will provide a guideline for other e mail clients and browsers as well Select Start Control Panel Double click Internet Options Select the Programs tab 52 3 7 3 8 In the default web browser section make sure that the box is checked that says Tell Me If Internet Explorer Is Not The Default Web Browser Click OK The next time Internet Explorer is opened it will ask you to be the default browser Click Yes Problem The messages in my Inbox are in the wrong order Solution Most e mail programs give you the option of how to arrange your messages in the Inbox will be using Outlook Express as the example on how to solve the problem but these directions will provide a guideline for all e mail programs 1 2 Open Outlook Express Click Tools Select Sort By Next you can select the arrangement you prefer by using the drop down menu and selecting to sort by Priority Attachment Flag From Subject or Date Received After you have sele
118. the Send To context menu Solution The Send To context menu is what you see when you right click a file s icon in Windows Explorer Many users do not realize that it is possible to customize the Send To menu but even fewer know that they can also add hardware to the Send T o context menu 101 6 8 By adding a printer for example it is possible to print a document from within Windows Explorer without even opening the file To add a printer you can follow the instructions below 1 Select Start My Computer 2 Double click the Local Disk C 3 Choose Documents and Settings 4 Select your user name 5 Double click the Sent To folder 6 Once you have opened the Send To folder click the Start menu 7 Select Control Panel 8 Double click Printer and Faxes 9 Locate your printer in the Printer and Faxes window and drag its icon to the Send To windows 10 After you have followed these steps you just need to find your document in Windows Explorer and right click the file 11 Select Send To 12 Then click your printer from the Send To list Problem want my computer to be as secure as possible and don t like Internet Explorer s AutoFill and AutoComplete features How can prevent Internet Explorer from automatically filling in information in fields or in drop down menus for Web forms Solution 1 Launch Internet Explorer and click the Tools menu 102 6 9 2 Select Internet Options 3 Clic
119. the computer 17 The next step is to reregister the files associated with Automatic Updates To do this click the Start menu 18 Select All Programs 19 Click Accessories 20 Select the Command Prompt option 21 In the resulting Command Prompt window the following commands need to be entered and pressing enter between each command regsvr32 wuapi dll regsvr32 wuaueng dll regsvr32 wuaueng1 dll regsvr32 att dl regsvr32 wucltui dll regsvr32 wups dll regsvr32 wups2 dll regsvr32 wuweb dll net stop wuauserv exit 22 The next step is to open the Run dialog box and type windir in the Open field 23 Click OK 24 In the folder that is now displayed you will need to locate and right click the Software Distribution folder 106 6 13 6 14 25 Select Rename 26 Type sdold 27 Press ENTER 28 The next step is to return to the Run dialog box and type net start wuauserv in the Open field 29 Click OK The problem ought to be eliminated after a reboot Problem Error message 162 System options not set Solution Problems of this nature typically are traced back to the BIOS Basic Input Output System In this case we assume either Windows XP or the new hard drive conflicts with an existing BIOS setting The first thing you should do to resolve the issue is restore the BIOS to its default settings You can access the BIOS setup utility by following the steps below 1 As soon as the computer starts you want
120. the flagged file is still there it could mean that Windows is using the infected file Make sure you shut down every program before you run a full scan on your system If this fails to remove the virus then Windows will need to be run in Safe Mode or in a minimum configuration to get rid of the virus To enter safe mode you will need to reboot your machine and if you watch the on screen messages it will tell you what key to press to start the machine in Safe Mode There are viruses that start automatically when the machine is booted up and cannot be cleaned because the infected files are being used by the computer Removing these types of viruses requires special procedures so you will want to consult your AV software manufacturer s Web site for specific instructions on how to do this 124 8 4 Problem My AV software is using too many of my system resources Solution Several anti virus software programs drag a computer down because they are resource hogs It s no fun when you expect good performance from your computer and the one program that you don t want to care about actually bothers you Some anti virus programs take more system resources to run than others but your system may be lending itself to the problem Verify that your system meets the minimum system requirements of the AV software The hard drive might be the problem A hard drive that is almost full will slow your system down also You will want to free up as much
121. ther way that you can try to do to be added to a companies whitelist 1 Send an e mail to the postmaster but include Add to Whitelist Address in the subject line with the address to be whitelisted in the message body Add the address manually to the Whitelist 83 5 5 Problem How can add a website or domain to my whitelist using a pop up blocker 5 6 Solution 1 Right click on the Internet Explorer icon 2 Select Pop Up Blocker 3 4 Click the White List tab Click Add You will be taken to a screen where you can enter a web site or domain in its designated field Click Ok to save your list and close the screen Problem How can remove a website or domain to my whitelist using a pop up blocker Solution 1 on Right click on the Internet Explorer icon 2 Select Pop Up Blocker 3 4 Click the White list tab Click Add You will be taken to a screen where you can remove a website or domain in its designated field Click to highlight the site or domain you want to remove Select Remove Click Ok to save your settings and close the screen Note To remove more than one site or domain at a time you can hold down the Ctrl key while you click and highlight the websites 84 5 7 5 8 Problem How can add a website or domain to my whitelist rom within my web browser Solution 1 Right click on any text while surfing within your browser 2 Click Add to White List
122. tion Any time you make changes to the network you may need to rerun the Network Setup Wizard on all machines If the new computer doesn t show up after you run the wizard you will need to map the computer s shared drives or folders To map a resource 1 Select My Network Places from the Start menu 2 When My Network Places opens open the Tools menu 3 Choose Map Network Drive 110 6 18 4 Click the Browse button to locate the resource or specify the resource manually in the Folder field The resource will then show up in My Computer as a drive you can open and explore Problem How do you perform a System Restore Solution In order to perform a system restore you must verify that you have 200 MB of free hard disk space System Restore will create and server restore points until it is full and then it will begin writing over itself starting with the most recent data The 200 MB is not a lot of room so it would be best to allocate more space This can be done by following the steps below 1 Click Start Control Panel Performance and Maintenance then System 2 Inthe System properties dialog box under the System Restore tab use the slider to increase the allocated space and then click OK 3 Click Start All Programs Accessories System Tools and then System Restore 4 On the Welcome screen click Restore my computer to an earlier time 5 Select Next Select a Restore Point 111 6 19 6
123. tion mark next to a piece of hardware in the Device Manager what does that mean and how can fix it Solution A yellow exclamation mark next to your hardware means the device is not working properly but it is being recognized by the Windows Vista operating system 1 Right click on the hardware and choose Properties 2 Click the Driver tab 3 Click on Update Driver 4 Select Search automatically for updated driver software 5 Windows will look for updated drivers for your hardware If the system is unable to find any you will need to visit the printer manufacturer s website and download new drivers or insert the printer installation CD Problem cannot start Windows XP after installed Windows Vista in a dual boot configuration because get the following error message Windows could not start because the following file is missing or corrupt C Windows system32 ntoskrnl exe Please re install a copy of the above file You are experiencing this problem if Windows Vista is installed in disk space that was formerly unallocated and resided in front of the partition on which Windows XP is installed In this situation the Windows Vista Setup program creates a new partition in the unallocated disk space The new partition is created in front of the Windows XP partition therefore this caused the Boot ini entry for the Windows XP installation to point to an invalid partition 18 Solution 1
124. tlook Express automatic wteltstng 108 Seeerei 110 6 17 Commrecial whitelisting E 110 6 18 LAN WhiteliStingrasii e aa oaa a ea a a a 111 6 19 Downloading DIOCKS E 112 6 20 Safe Sender list in Outlook Express ANNE 113 Firewall Troubleshootlng s asc ncaa Given EE Ee wad Qewatiae meted 115 7 1 Cannot send or receive data EE 115 Page iv 8 0 9 0 10 0 7 2 How to unblock a Program xiseccsceseccstveistzeteattesebaliievoent dECEEEE ENEE SEENEN EEe E 116 7 3 Cannot print from network printer cc ecceceeeeeeeceeeeneeeeeeeeeeeeeeecaeeeeeeeeeeeeenenaeeeeeeees 116 7 4 Cannot turn of Mr OWA EE 117 7 5 Firewall turned off Internet Connection Sharing 118 7 6 Cannot uninstall the firewall sosssnenneeeeseeeennnrrrtesseeennrrnnrnsssrtnnnrrntnnssernrnrnnneseet 118 7 7 Two firewalls running at the same me 119 7 8 Configuration options are grayed out 119 7 9 Keep losing internet connectivity duEkeEEeSENREEEEEEKENKEEENREEEEE veces sceebcebeeseedessebebepnes 119 Anti Virus Troubleshooting sseneeeeeseeeennrrrrersserrrrrrrrresssrrntrnnnrtssttrrnrrnnerssrrrnnenn nn 122 8 1 Anti virus conflicting with other programs ENEE 122 8 2 Virus and Malware Slertgguute ugEuegegeer he Zugegeedr he ASSEN hEEE NEEN ees wetness 123 8 3 Cannot isolate Or remove vis ENEE 123 8 4 Virus using to many system resources oc eeeceeeceestecessceceeceececeeeaeceeaeeceeceeceaeeeeaeceeaeeceeeeeesas 125 Internet Browser Troubleshooting 127 9 1 Ver
125. to press the DELETE key 2 Select the restore default settings option 3 Select Exit and Save 4 Reboot the computer Problem Each time start my PC receives an error message that prevents Windows from loading completely If press CTRL ALT DELETE several times it will run The error message that receive is Explorer exe The application failed to initialize properly 0xC0000142 Click OK to terminate the application 107 6 15 Solution There are several situations that can cause this error message Any of the following items could cause this problem v Some key system files have become corrupted v The computer s settings have been configured incorrectly v There is a software program that conflicts with another program on the PC In the case of a software conflict try to shutdown the program uninstall and reinstall the software having a problem The best solution might be for you to reformat the hard drive and reinstall Windows This is a major problem and any other solution may only serve as a short term solution However before reformatting you should round up the installation discs for all of your software and back up all of the data to secure media Problem keep getting the error message We apologize for the inconvenience but Windows did not start successfully Solution This particular error message occurs when a computer user makes a change to the hardware or software configuration
126. to remove the virus and protect your computer from being overtaken and turned in a spam zombie again Once your account has been re established you need to follow the steps below to prevent this from happening to you again 4 You need to install and update your anti virus software 5 Run a complete scan of your hard drive to identify the virus that has infected your computer Then visit your anti virus software vendor s Web site to obtain the instructions to remove the virus from your computer 6 Next install a good firewall on your computer if you don t already have one The free firewall that comes with Windows XP is not adequate enough as it doesn t monitor outbound communications from your computer 7 Go to the Windows Update website at http www windows update com to download and install the latest critical security updates for your computer 8 Lastly you need to make sure your computer is set to receive automatic notifications of future critical updates from Microsoft 4 3 Problem My Internet Service Provider has a spam filter on its mail server but it isn t 100 effective What can do to get rid of the rest of the spam Solution Today most Internet Service Providers install server based anti spam software on their mail servers but it is not to benefit their customers as much as it is to benefit themselves because these applications reduce the flow of e mail transmitting through the Internet Service Providers serve
127. tract a clean driver file 6 Shut down Windows and turn off the printer 7 Make sure your printer and PC are securely connected and then turn the printer back on and wait until it indicates a state of readiness 8 Restart Windows Windows should locate and install the printer automatically 36 2 8 9 If this does not rectify the situation check with the printer s manufacturer for updated installation or driver files If there is an updated driver or installation file download it to your PC 10 If there are no updated files then select Start Control Panel Printers and Faxes window 11 Select Add Printer the left pane Follow the instructions to add the printer allowing Windows to detect the printer automatically If you have downloaded a driver update you will want to point the installation to the location of that newly downloaded driver 12 After installation locate the printer in the Printers and Faxes window and right click 13 Select Set As Default Printer Your printer should now appear in all Print dialog boxes and function correctly Problem Illegal Operation and GPF General Protection Fault error message generated These errors will occur if Wiindows programs have written to a portion of memory that was already in use by another application The problem becomes a big issue if you have several programs running simultaneously or you have several dozen icons on your desktop because it drains the memory
128. ut the printer driver scenario is the easier of the two so you ll probably want to start there 1 Determine the model of your printer 2 Visit the manufacturer s website and download the latest printer driver for your model 40 3 Install the newly downloaded printer driver onto your PC 4 If that didn t solve your problem try replacing McVsSkt dll According to McAfee s Answer Center you ll want to start by downloading McVsSkt zip from their website which is the compressed version of McVsSkt dll 5 Before you unzip McVsSkt zip you ll want to disable VirusScan s Active Shield by pressing CTRL ALT DELETE to open the Windows Task Manager 6 Then click the Process tab 7 Highlight the process and then click End Process or End Task 8 Now that McVSEscn exe is out of the way you ll want to extract the content of McVsSkt zip to the appropriate folder using a program called WinZip or a comparable product 9 You will get a pop up window asking if you are sure you want to write McVsSkt dll over the current file Click Yes 10 Reboot your computer and printer 2 13 Problem The printer occasionally prints completely blank pages Solution Your printer may be configured to separate different print jobs by inserting a blank page after each document or image To resolve this problem follow the steps below 1 Click Start 2 Select Settings 3 Choose Printers and Faxes 4 Double click on your printer 41
129. ws XP modify the ARC path to use partition 2 In this situation the ARC path would look like the following multi 0 disk 0 rdisk 0 partition 2 WINDOWS Microsoft Windows XP Professional fastdetect 19 When you are finished editing the file click File Save Problem When reach the Windows Vista desktop get Windows has blocked some startup programs You receive this message because a program or a service that has User Account Control UAC restrictions tries to start the Windows Vista startup process In order to simplify these processes Software Explorer blocks programs and or services that require UAC confirmation from running Solution There are four solutions to resolve this problem and they are listed below A Run the blocked program or the blocked service 1 Click the Blocked startup programs icon 2 Point to Run blocked program and then click the program and or the service in the list that you want to start 20 B C D Disable the blocked program or the blocked service 1 d 5 Click the Blocked startup programs icon that is in the notification area Click Show or remove blocked startup programs This starts Software Explorer in Windows Defender Locate and then click to select the startup program or the startup service that is in Software Explorer Click Disable Click Yes in the confirmation dialog box Remove the blocked program or the blocked service from

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