Installation Manual i-GATE 100
Contents
1. 999 9999 Please try it with and without the long distance 1 to check which works The example shows a single number being stored The unit will reply with an OK message Please note If a number is not stored in the correct format when that particular phone calls the unit the unit will answer the call with a bleep In this case it is waiting for a pass code instead You may test the caller ID feature by calling the device from a phone which has been stored The unit should ring only once or twice hand up and trigger the relay The relay is default for a 1 second momentary click If you need to change this please refer to the full programming table 7 Installing as a Gate Door Opener The enclosure is IP67 weather proof rated and for best reception the device should be installed outdoors high off the ground away from metal objects and shrubs If you are using this for a barrier control then you MUST use an external antenna OUTSIDE the barrier enclosure as the unit will not have reception otherwise Use an external antenna on an extension cable if reception is ros Entrance Pillar Keep i gate 100 away from ground Connect the N O and COM of the output relay on the device to the Start command and common of your gate barrier controller PCB V1 Page 6 8 Programming as an Alarm Dialler If you are using this device as an alarm signalling device you will need to connect an input trigger to the terminal2. Submit your enquiry direct with the service desk at service automaticsolutions com au The service desk has the most experienced staff in Australia to help with your problem but they need your help Describe your problem in detail and as clearly as possible Don t forget to include a telephone number Be certain to detail which model or models of you are working with Send photos of the installation they love photos The people at the service desk are good but they are even better when they can see the installation Send photos of the overall scene so they can see the entire installation Also send photos of the wiring to the control board and any other part of the installation you think is relevant Send video if appropriate Smartphone s these days take remarkably good video in small file sizes which can be emailed in a moment If your problem needs a video to show the issue please feel free to send it NOTE THIS IS BY FAR THE FASTEST AND MOST SUCCESFUL WAY TO SOLVE YOUR PROBLEM PHOTOS AND VIDEOS ARE THE NEXT BEST THING TO BEING THERE OPTION 2 LODGE YOUR ENQUIRY LOCALLY SLOWER BUT CAN STILL BE EFFECTIVE Make contact with the store of purchase Branch staffs are typically not technicians and dependent on their length of service will have varying degrees of technical knowledge If they cannot help however they will certainly either source help locally from their technicians or make contact with the service technicians on your behalf OPT
3. There are two main methods available to return product e Direct to the service centre this is the quickest method as it cuts out the branch delay e Via the branch of purchase slower because of the delay at the branch When choosing this option you need to complete a product return form This form gives you all the information on procedure involved and where to send to These are available at the branch of purchase can be emailed to you contact your branch or available here http automaticsolutions com au page warranty php
4. ION 3 SERVICE CALL WITH AUTOMATIC SOLUTIONS TECHNICIAN SLOWEST METHOD If you fall within the local branch service area it may be possible to book a local technician to look at your installation Wait times will vary dependent on local workloads The cost is a service fee which includes the first half hour and the hourly rate thereafter If any Automatic Solutions provided parts are found to be defective and within warranty these will be provided free of charge NOTE If you suspect that any parts are defective and within warranty you may wish to consider option 4 A note on this option If you decide on this option you will be asked to sign an authorisation to proceed which will provide legal authority and payment security This form has three options available of which only the first two are available to you The third option is for warranty repairs only for full install customers Self install customers requiring warranty only service need to refer to option four below IMPORTANT IN SHORT THIS OPTION WILL INCUR CHARGES OPTION 4 RETURN THE PRODUCT IF BELIEVED TO BE FAULTY As a self install customer who has purchased product if you believe the product to be faulty rather than an installation or site problem you have the option of returning the product for evaluation and to exercise your right to a replacement repair or refund as applicable All returned product is forwarded immediately to the service technicians for evaluation and response
5. Installation Manual for I GATE 100 GSM Cellular Gate opener and GSM alarm signalling device Do not install ln wet conditions WARRANTY VOID V1 Page 1 Contents Section Description Page c w s lt Gw Introduction Tips Tips o OS SIM card Wiring Wiring 6 Programming as a Gate Door Opener 8 Programming as an alarm dialer _ __ lt 7 9 Complete listof Parameters C j 8 Trouble shooting guide 12 V1 Page 2 1 Introduction This device is a multi purpose device which can be used for several applications including 1 Phone access control of gates doors or barriers The unit can store up to 100 telephone numbers Any of these numbers can call the unit to activate the relay output at no call cost 2 Alarm signalling device when connected to an alarm system sensor beam or other trigger The unit will call up to 3 telephone numbers in sequence when the call button is pressed This can be land lines or cell phones or both The unit will operate on quad band cellular frequencies operating in most countries The frequencies are 850MHz 900 MHz 1800MHz and 1900 MHz A 3G compatible version is also available for areas where 2G is not supported Please ask your dealer for details 2 Tips 1 Make sure there is adequate reception on site before deciding to install this system Conduct a site survey and use your mobile phone or third party app to check recept
6. d by the unit are shown below Hard restore default button Optional input limit switch from gate door DETECT Optional exit button Volt free relay output o 12 24 o ac dc Power LED GSMLED CPU LED nnnm nnnm Searching Standby rL 1 Network found Busy Tip Power cable should be less than 3 meters 10 feet Do not use thin cables such as alarm cable or CAT5 cable to power this unit The standby current is 45mA however this increases to 200mA when dialling out with spikes of current draw up to 2 amps Power up the unit After 10 seconds or so the GSM LED should change from a fast flashing frequency to a slow flash every 3 seconds or so If this does not happen power the unit off and check the SIM card is seated correctly and ensure the steps above regarding the SIM card have been followed V1 Page 4 5 General Programming The unit is programmed by SMS text message from a cell phone Check Reception m SAMSUNG Send the SMS 20 as shown to the SIM card number of the device The unit should reply with the network ecg a name and reception level between 1 and 31 1 12 13 20 21 31 Poor Medium Good Note Reception levels below 14 can give problems with the relay operation or the unit will not receive calls Reception can increase and decrease depending on the weather If reception levels are low take action Either increase the heli reception or request a higher gain antenna from your d
7. d in such a way to allow the output relay to control lights or disarm the unit then the user can press to momentary trigger the output to latch it on or 1 to unlatch it The Same SMS commands used in the previous section to control automatic gates can also be used to larch on latch off or trigger the alarm in various ways depending on how it is installed The user may also use the control command 22 to check the status of the output in the event that the output is being used to arm or disarm the device V1 Page 11 13 Troubleshooting guide Q The unit will not power up No LEDs on A Check power supply voltage at unit is minimum 11 5V and that the power cable is not more than 3 meters 10 feet Q The unit powers up but the GSM LED is still flashing rapidly A This means the unit is not able to detect the network for some reason Check the SIM card is activated and has calling credit Power off the unit remove the SIM and check it in a mobile phone to verify it can make a call Check the SIM does not ask for a PIN code when put in a phone If it does then disable the PIN code request Check the SIM is a standard GSM SIM not 3G or 4G only SIM If you are unsure contact your SIM card provider to verify Frequency of operation should be any one of the international quad band standards 850 900 1800 1900 MHz Check the reception is very good Poor reception is not sufficient Q The unit calls the fir
8. de string to clear all programming Remember to start each message with the passcode string 12 1234 except for service amp diagnostic messages V1 Page 9 10 Using the device as a Gate Door Opener i The user can call the SIM number of the intercom from their phone If their number is stored then the device will hand up the call Calling without answering and trigger the gates or door with a momentary trigger The user can also send the following SMS text messages to further control the unit Trigger Qutput Latch Output Unlatch Output Check Output 11 Using the APP The App is available for Android and Iphone devices called GSM Gate Press to trigger gates For gates set for automatic closing press to hold open Note Before the app can be used the sim card number and SMS text strings will needed entered in the settings screen For gates set for automatic closing press to allow the gates to close again Information The default SMS strings are shown in the settings page for your convenience More buttons Check gate status Check signal strength Check stored numbers V1 Page 10 12 Using the device as an Alarm Dialler If the device is being used as an alarm dialler it will call 3 telephone numbers when the alarm is activated If any number answers the call then it will not call the next number Each number will be called only once If the system has been installe
9. es Change programming password 1234 02272774 Change access control password This password allows entry by 5678 phone for users not stored in Caller ID list Store first number to dial when call button is pressed Store second number to dial when call button is pressed Store third number to dial when call button is pressed Delete a dial out number n 1 2 or 3 12 3 Timings Relay time Where seconds 1 9999 50774 Calling time adjust this to avoid voicemail picking up a call 10 99 secs 12 4 Scheduled service calls Store a service number to receive a scheduled call or SMS from 7 number the unit Useful for SIM cards which are not often used to prevent switch off by the network provider Set the time schedule for the intercom to make a scheduled call 57 or SMS to the service number 00 60 day time schedule 00 no call or SMS Choose between making a scheduled call or scheduled SMS 1 58 1 SMS 2 call Delete the stored service number 12 5 Caller ID features 71 Store country code 1 3 digits 72number Store caller ID number Max 14 digits 73number Delete caller ID number 13 Delete all caller ID numbers N 12 6 Change operation keys 4H Check stored numbers O dial out number dial in number N A E end of message no passcode needed N A N A N A A 2o Check input status and relay status No passcode needed N A 12 8 Restore Defaults 999 Send with passco
10. ion levels first Choose a SIM card which has good reception levels on site Low or even medium reception levels are not sufficient 2 Bench test this device in your workshop Program it and check it operates before installing on site 3 SIM Card Before inserting the SIM card check the following 1 The SIM is a 2G SIM for standard models or a dual 2G 3G SIM for the 3G version 2 The SIM must be a standard cell phone type SIM which supports voice and SMS text messages Data is not required for operation of this device Do not select a tablet SIM as these only support data and do not support voice 3 Check the SIM has credit and can make and receive calls in a cell phone first 4 Ensure the SIM does not have a PIN code lock If so disable this in a phone 5 If the SIM was purchased along with a phone it may be locked to that phone Please check the SIM can work in another phone or device If not ask your network service provider to unlock it so that it can be used in another device You may now insert the SIM card ensuring the power is OFF first CAREFULLY slide the holder in the open direction and then open the SIM holder door Insert the SIM close the door and slide in the close direction until it clicks V1 Page 3 4 Wiring You may now connect power to the unit The unit can accept 12 24v ac or dc Please do NOT USE MAINS power as this will damage the unit and void the warranty The connections supporte
11. istributor or change to another network which may have better coverage 6 Programming as a gate door opener This feature allows up to 100 numbers to be stored in memory Any of these numbers can call the intercom It will recognise the number end the call without answering and activate the output relay all within a few seconds Country Code First you must tell the unit which country it is operating in Every country has a country code You can find your country code on the internet Some examples are given below USA 1 Canada 1 UK 44 Ireland 353 Germany 49 Send the following SMS replacing with your country code Programing text messages must start with a pass code string followed by a command followed by data and each command is separate in the SMS by 12 1234 71 Pass code Dat ae Example shown to right is for USA Function code V1 Page 5 Adding Caller ID numbers You may add numbers to memory for the access control Up to 3 numbers can be sent in the same SMS together Begin with the pass code and separate each number with as follows Just enter the phone number as you would dial it do not enter the country code 42 1234 72telephonenumber 72telephonenumber 2telephonenumber Important For USA customers on certain networks you may need to add the interstate long distance 1 at the beginning of the number For example a number 702 999 9999 may need stored as 1 702
12. phone check the settings on the phone in question under DT MF tones V1 Page 12 Failure of DTMF tones to operate correctly is also a symptom of low reception Check steps above on improving reception Try pressing the buttons longer when attempting to activate the gates or door Some iphone users may experience trouble using the key to trigger the gates In this case refer to the programming instructions to change the trigger key to any other key Q The system was operating the gates fine but now it will not trigger the gates 99 of the time this is cause by the user accidentally pressing the key instead of the key This latches the output relay permanently on Send the intercom the following SMS 22 The intercom should reply with a message detailing the relay status If it is in normal resting state the message should read the relay is OFF If it has been latched then the message will state the relay is ON In this case refer to the user guide to read how to unlatch it again Q The unit no longer calls out to phones but can make a call to it from my phone A Check there is balance on the SIM card A Switch off the power remove the SIM put it into a phone and check that a call can be made from a phone This will verify if the SIM is still working and in service V1 Page 13 SELF INSTALL NEED TECHNICAL ASSISTANCE OPTION 1 DIRECT WITH THE SERVICE DESK QUICKEST AND MOST EFFECTIVE METHOD
13. s shown below This input trigger should be a momentary volt free trigger from an alarm panel or sensor device Momentary input trigger from alarm device beeeccecen d Optional input limit switch Volt free relay output 12 1234 110987654321 sams unc Pass code Data Function code This SMS will tell the unit to dial the example number shown The unit then sends a SMS reply OK showing the number just sent 3 numbers can be sent in the same SMS as follows 12 1234 11telephonenumber1 12telephonenumber2 13telephonenumber3 TIP Save the sim card number of the device into the users phone as a meaningful name such as ALARM SYSTEM or MY HOME ALARM for example V1 Page 7 Calling time This is the time the unit will soend attempting to call a number before aborting the call and calling the next number on the list It is very useful to adjust this time so that if there is voicemail or answer machine on a number that the intercom aborts the call before the machine picks up otherwise the unit will think the call is answered and never call the next number To adjust this time send the following SMS 12 1234 52 Where time in seconds 10 99 The example on the phone shows the time being set to 20 seconds 9 Complete list of parameters The table below show the complete list of features in the cellular part of the intercom Code Description Default 12 1 Changing pass cod
14. st number but there is not enough time to answer before it diverts to the next number A Increase the no answer time as per programming instructions Q The unit calls the first number but voicemail comes on before it can ring the second number A Decrease the no answer time as per programming instructions Q The caller ID part does not work A Be sure to program the caller ID part under 72 feature If your number is a private or number withheld then it will not work Even if you have already programmed a number to receive a call from the unit if you also want that number to have caller ID access it must be programmed under the 72 feature also Ensure the number is entered as you would normally dial it from another phone Do not put the country code in front of the number Enter the country code in which the unit is operating in separate under the 71 feature International callers ringing the intercom may not work For USA customers did you try entering the number both with and without the long distance 1 before the number Q The or key does not work when the unit calls a phone A Check if you can hear the relay clicking at the gate when the or key is pressed during a call If it can be heard then the system is working check wiring between the relay and the lock or gate panel If the relays do not make a clicking sound then check this feature on a different mobile cell phone or landline If it works on a different
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