ADT Select Commercial User Manual _final_
Contents
1. Sign in Figure 1 3 Login window ADT Select Commercial User Manual 3 ADT Security December 2011 The Mai q ADT SELECT SOLUTIONS The banner across the top of the screen provides access to the key features of ADT Select Hover over the title links with the mouse for a brief description g E 7 j E i a mi i T 7 E oa 7 iy f Jar kS ty k i a i 4 p rh he ty a nat t i a ESA AA i Herre Alarm Repourls Cuntlacl Us FAG en i int j i Online Customer Service E i Win n Change ADT Select Lepeeul Password lt 0 fr Help ld Home Search Alarm Reports Contact Us Logout Returns to the Homepage Search for a specific system Navigates to reporting Navigates to contact To logout of ADT Select functionality information for ADT New Figure 2 1 The Main Banner Zealand Change ADT Select Password Update your password to access ADT Select Symbols used in ADT Select gt Navigate back arid torwara througn The system is currently open disarmed previously viewed pages Q Refresh the current page The system is currently closed armed Go to the Homepage The system is currently Out of Service not actively monitored 9 Go to the help menu for the y currently viewed page gt The system is currently On Test 4 Logout ADT Select Commercial User Manual 4 ADT Security December 2011 The ADT Select Homepage provides an overview of recent alarm activity ac2. ADT New Zealand ADT Select m fy amp 1 From your web browser type http www adtsecurity co nz commercial adt select nz E j esida Kanaga Basiai into the address bar Press enter 2 Click on the Commercial Customers Click here to login now link Access Control Alarm Monitoring Business Security Tips CCTV Solutions Fire Monitoring Integrated Systems Small Business Why ADT What is ADT Select ADT Select 3 Review the Terms and Conditions governing online account access and select I Agree at bottom to proceed Commercial Customers Click here to login now Small Business Customers Click here to login now Residentiai Customers Click here to login now 4 Enter your User Name and Password and then click on the Sign In button to login Figure 1 1 Commercial Small Business and Residential links 11 3 Any waiver or modification of this Agreement shall only be effective if itis in writing and signed by both parties 11 4 If a court of competent jurisdiction finds any part of this Agreement invalid or unenforceable the remainder of this Agreement shall be interpreted so as to reasonably effect the intention of the parties Agree Disagree Figure 1 2 Terms and Conditions AOT Select amp Online Customer Service panera nee hii Simin Balie TIP This banner links to ADT Username Account D Select from the ADT NZ website jini www adtsecurity co nz
3. CS s are used by ADT to identify your Alarm System in our monitoring database To view CS s in ADT Select perform a site search refer to page 6 CS s are listed in the Account ID column to the left ADT Security December 2011 L ADT SELECT SOLUTIONS Use the Search function to locate the account you wish to review To search for an account click on the Search link in the Main Banner and try one of the following 1 a Click on the Search button with no details entered this lists all systems accessible via ADT Select b Make a selection from the search results 2 a w Enter the CS reference number in the CS field Press Enter or Click on the Search button b Click on the listed system 3 a Enter the name address or phone number for the account in the applicable field Press Enter or Click on the Search button c b Make a selection from the search results Siete posteode Notes Phone p e The search details entered must be an exact match with the records in the database o pooo e The symbol can be used as a wildcard if required e g Typing Brown Street in the Address field will retrieve all systems on Brown Street without a street number being entered Panel iD Sort By auto Sort Billing amp Monitoring Listing Accounts Matching Your Search Criteria Figure 4 1 The Search menu Account ID Acct Type Name Address City State Postcode Phone Pending ABCWGN Monitoring ADT
4. information is displayed from most recent to historical descending or vice versa ascending Group By Incident Select whether or not information is sorted by alarm incidents Search Click on the Search button to retrieve the required information Site Event History window Once the requested information has been retrieved it will be displayed in the Site Event History window Information is displayed in columns which are labelled across the top of the page Use the navigation arrows to move back and forward through the pages of event history information ADT Security December 2011 Open Close Schedules ADT SELECT SOLUTIONS To review and edit monitoring schedules in place for a system select an account and then click on the Schedules link from the Account Menu Banner Schedules ADT Select ACT CS ABCACT Site 10048022 Order Sort options Use the Order Sort options to view the information in the preferred order Schedules Select from the listed schedules by clicking on the relevant Schedule 24 04 2007 Permanent Area 1 Figure 10 1 Schedules window Schedule 18 Details ADT Test Account DISREGARD CS 217494 Site 526691 Once a schedule has been selected the Schedule Details window is displayed Schedule 18 Permanent Temporary Effective Date 03 12 2008 Comment Doors Details whether the schedule is permanent or temporary Alarm Condition Window Dispatch Instruction Page Global Instruction Pa Com
5. ALARM MONITORING HRE MONITORING LOSS PREVENTION VIDEO SURVEILLANCE ACCESS CONTROL VISUAL VERIFICATION INTEGRATED SOLUTIONS ADT Select is a product that provides easy access to information that is important to you and your business This web based customer service portal allows you to quickly review your monitoring activity online anytime remotely ADT Always There j j ADT Select Commercial User Manual With ADT Select you can access personal monitoring and account information through the web Information such as account details scheduled exceptions and signal activity are now only a click away ADT SELECT SOLUTIONS gt Remote access to account information gt Real time online reporting gt Alarm activations and event history at your fingertips Security Contents i ADT SELECT SOLUTIONS Logging In 3 The Main Banner 4 Symbols used in ADT Select 4 ADT Select Homepage 5 Searching for Account Information 6 Site General Information 7 Placing a System on Test 8 Emergency Contacts 9 Dispatch Instructions 11 Event History 12 Open Close Schedules 13 Site amp System Details 14 Zones 15 Reports 16 Alarm Report Definitions 17 Scheduling Alarm Reports 18 Contacting ADT 19 Changing your ADT Select Password 20 Logging Off 20 ADT Select Commercial User Manual 2 ADT Security December 2011 ADT SELECT SOLUTIONS To login to ADT Select Commercial
6. DT Select ACT CS ABCACT Site 2004802 Start Date 14 03 2008 T Start Time 00 00 00 End Date i 140302008 End Time hlas Events te Return none F Order Descending Group By Incident C Yes ie Ho Search Figure 9 1 Account History Selection window Site Event History ADT Select ACT CS ABCACT Site 20048022 Gavin Twitcher 02 9947 4444 SOT OAT 15 27 34 Contact Made SOM W2007 15 21 25 No Answer Premise 02 8765 4324 SOM VA00T 15 21 12 Alarm Accessed SOM O2O0T 15 21 41 41 A Burglar Alarm LMANSIG A Pir Halwway Mantal Entry Oper RLUK S01 V2A00T 15 20 46 in Service In Service SOI O2007 15 20 15 Semice In Service DATW200F 10 36 07 Dutof Semice O05 Cat Cancelled Pending Disco Re WS 00 10 35 50 Pull Clear Gavin advised that alis OK onsite He a Fill Clear DA W2007 10 34 13 Contact Made Patcher 02 9947 4444 C4 102007 102407 Phone Busy Premise 027 8765 4321 04402007 10 33 46 Alarm Accessed D4 2007 10 32 45 1 A Burglar Alarm LMANSIG A Pir Hallway Manual Entry Oper RLUK J4NW200T 10 32 48 In Service In Service C4 02007 10 32 13 in Service In Service aa BB Figure 9 2 Site Event History window ADT Select Commercial User Manual 12 Start Date amp Time End Date amp Time Specify the date range which is to be reviewed Max Events to Return If desired from the drop down menu select the maximum number of alarm events to be displayed Order Select whether
7. Select WGN 100Courtenay Place WELLINGTON NZ 6011 02 8765 4321 hla ABCAKL Monitoring ADT Select AKL 100Queen Street AUCKLAND NZ 1010 02 1234 5678 fla ABCCHC Monitoring ADT Select CHC 4100 Cashel Street CHRISTCHURCH NZ 8011 07 1234 S678 ila ABCHAM Monitoring ADT Select HAM 400Tristram Street HAMILTON NZ 3704 06 1234 5678 amp Figure 4 2 Search results ADT Select Commercial User Manual 6 ADT Security December 2011 Site General Infor ADT SELECT SOLUTIONS Once a specific account has been selected more detailed account information can be reviewed and edited Hone Search Emergency Contacts Site Information ADT Select ACT CS ABCACT Site 20048022 MONITORED ADDRESS ADT Select WGN 100 Courtenay Place Test Account WELLINGTON 02 8765 4321 NX 16 0 DAS NX 16 Contact ID REM System Type System Description Alarm User Manuals Monitored Address System Information Information detailing the alarm system installed The physical address of the monitored alarm system From the Alarm User Manuals link an alarm manual can be downloaded ADT Select Commercial User Manual Alarm Reports Dispatch Instructions STEM STATUS ALARM Status Description Currenthy in Alarm Status Alarm Activity within 24 Hours Currently On Test Modify Currently Open Currently Closed Yes OutofService View Open Close Status Contact Us Ewent History Alarm System Status e Currently in Alar
8. Time and Date that the report is to be run SCHEDULING CRITERIA 5 From the drop down list select an Email Address for the report to be delivered to If required an email address can also be manually inputted using the cc Address es look up window Description at 12 34 FOP on fr722071 Fol 6 Enter the CS for the system for which event history information is being sought Disabled Yes No Disable a Scheduled Reportif you wish to Note For some reports it is possible to select a range of CS s Upon completion send the report to the following addresses optional 7 Select the Start Date amp Time and End Date amp Time for the reporting period Email Address none 8 Click on the Save Changes button to save the report Note Once saved the scheduled report can be cc Address es g accessed from the Customised Reports listed on the Report Selection Menu see Figure 13 1 For reports with a repeating frequency click on the Calendar icon beside the Start and End date fields to access Event History Report PDF SELECTION CRITERIA the Date Formula Selection refer below DATE FORMULA SELECTION Using the Date Formula Selection Note The Start date must be earlier than the End date for the report to work caer i Select the Initial Date Value Aaarsunwect tone iE ii Select whether a period is to be added or subtracted from the Initial value TimeFrame Day s iii Select the Time Frame to be added or
9. count access and one click reporting options Welcome Dealer Account Statistics Overview ACCOUNT STATISTICS OVERWIEW Inn fc lea fen Figure 3 1 The homepage of Systems Total Systems Monitoped ABCWIGN 24 Hour Alarm A ctivit ABCAKL Currently In Alarm Status ABCCHE Cut of Service ABCHAM Total Systems Monitored of monitored alarm systems able to be viewed via your ADT Select account 24 Hour Alarm Activity of systems which have had a burglar alarm activation over the past 24 hours Currently in Alarm Status of systems which have an alarm event which is currently being responded to Out of Service of systems which are no longer actively monitored ADT Select Commercial User Manual Online Customer Service MOST RECENTLY ACCESSED ACCOUNTS Fae Alarm Reports Contact Us Site Name ADT Select WGN ADT Select AKL ADT Select CHC ADT Select HAM Most Recently Accessed Accounts Details systems recently accessed via ADT Select En he x j j L p 4 i i f a J P FIND AN ACCOUNT BY CSS One Click Reports 24 Hour Alarm Incident All alarm events over past 24 hours 24 Hour Open Close Occurrence All Open and Close signals over past 24 hours ADT SELECT SOLUTIONS Change ADT Select Password lt 4 0 f HELP Ok Find an Account by CS To locate a specific system type in the CS reference number then click the Go button Note
10. e Sat ee SSeS ater eee ae ae ee eS 44 Intruder Alarm 12 Intruder Alarm 43 Intruder Alarm o 5 _ ATICPECAPNII Cog op Cites S266 Zone Detail Zone Detail ADT Test Account DISREGARD CS 987934 Site 526691 44 Intruder Alarm mpu The Zone Detail window provides technical ithe a information in relation to zone configuration Zone 0E4137 Disable C Yes mo Intruder Alarm Suid Restore Reqd Yes C No seep Equip Loc none E intruder Alarm Alarm Group Default Camera Yes Wo Intruder Alarm Arm Disarm none Camera Zone Intruder Alarm Comment Panel Siren Intruder Alarm intruder Alarm PROCESSING RULE Int di Al Service Type Tamper System Schedule enter eee Event iD Tamper Alarm Global Schedule Intruder Alarm Zones to Restore Global instruction Page Tamper View Text Redundant C Yes Ho Dagati ineteuctionP z 4 3 93 4 5 6 5 ispatch instruction Page Peep ete ee eee Process Option Cancel i aei Figure 12 2 Zone Detail window Figure 12 1 Zones window ADT Select Commercial User Manual 15 ADT Security December 2011 Repo rts OoOO N ADT SELECT SOLUTIONS To request and schedule alarm reports via ADT Select select the Alarm Reports link from the Main Banner Report Selection Menu All Items Report Inbox Me The inbox contains one off reports which have been generated via ADT Select The inbox does not contain scheduled reports New Reports Viewed Reports All Reports Report Menu Re
11. een the effective and expire dates Global Procedures Figure 8 1 Dispatch Instructions List window Dispatch Page i Instructions ADT Select ACT CS ABCACT Site 20048022 instruction Type Permanent Temporary Page Effective Date Effective Time 1 16 08 2007 10 46 Show Additional Dispatch Options Yes No Dispatch Page Instructions Once a customer defined instruction has been selected from the Dispatch Instructions List Figure 8 1 the Dispatch Page Instruction window is displayed Description Premise 02 8765 43 All Site Contacts urity Patrol Pending Call List details the contact phone numbers available in relation to the instruction intruder Alarm A Instruction Type details whether the instruction is temporary or permanent Call site first r po nonar Ma ban ETo es oe ta cal emetic Smeets The customer defined instruction is displayed inside the box Note that the title describes the alarm events which this instruction applies to e g Intruder Alarm If not contact with emergancy contacts then call Patrol Lance Figure 8 2 Dispatch Page window ADT Select Commercial User Manual 11 ADT Security December 2011 Event History ADT SELECT SOLUTIONS To review signals received from a monitored system along with actions taken by the monitoring team select an account and then click on the Event History link from the Account Menu Banner Account History Selection A
12. elco Lease Line pe Specifies the monitored system and CS reference for the system CSF 987934 ATI Minutes i i Saveti The ATI hours and minutes is the maximum period between expected test signals from the system Click on the Save Changes button to save edited information Panel Phone Save Changes Figure 11 1 Site and System Details window ADT Select Commercial User Manual 14 ADT Security December 2011 ZO nes ADT SELECT SOLUTIONS To review Zone information via ADT Select select an account and then click on the Zones link from the Account Menu Banner Zones ADT Select ACT CS ABCACT Site 20048022 Zones All devices connected to a monitored alarm system are assigned with a zone number Review the Zones window for details of devices connected to the system for the account selected Order Sort options Use the Order Sort options to view the information in the preferred order smoke Alarm Smoke Det Office Intruder Alarm Fir Factory Intruder Alarm Glassbreak Sensor Intruder Alarm Front Door Reed Switch Tamper Alarm Panel Tamper Intruder Alarm Intruder Alarm Pir Warehouse Intruder Alarm Pir Stock Room Intruder Alarm Zone The Zone number which the device has been assigned to Click the Zone number to access the Zone Detail window Description The alarm event which will occur when the zone is activated Comment A label entered into the monitoring database to assist in locating the device onsit
13. est Status Modification window click on the Place on Test Account No Alarm Activity pithi Test button WELLINGTON No Currently Gn Tes 02 8765 4321 Yes Currently Open 3 Enter the date and time for the test to expire Ho Current Closed System Type NX16 D Yes Out of Service 4 Enter a comment noting why the system is being placed on test System Description DAS NX 16 Contact ID REM View OoengCose Status penrClos 5 Enter your login password Figure 6 1 Site General Information window 6 Click on the Yes Proceed button Account On Test Status Modification ADT Select ACT CS ABCACT Site 20048022 7 Click on the refresh 0 button to ensure ADT Select reflects the correct on ranted oak test status in the Site General Information window ADT Select WGN ca Note Maximum on test duration is 24 hours est Account WELLINGTON 02 8765 4321 To clear the test ON TEST CRITERIA Expire Date 22102008 ejfe EY 1 From the Site General Information window click on the Modify link under Comment Alarm System Status Password Your login password is required to change the test status on an account ae R 2 From the Account On Test Status Modification window click on the Clear Waming You are about to change the on test status for the account If you are not completely sure you wantdo do this please click the Cancel button Test button Do you wish to proceed 3 Enter your lo
14. gin password Wes Proceed Ho Cancel 4 Click on the Yes Proceed button ZONES WAITING ON RESTORE SIGNAL 5 Click on the refresh 0 button to ensure ADT Select reflects the correct on test status in the Site General Information window Lone Status Comment There are Ho Zones to Display Figure 6 2 Account On Test Status Modification window ADT Select Commercial User Manual 8 ADT Security December 2011 Eme rgency Co Atacts ADT SELECT SOLUTIONS To review and update Emergency Contacts via ADT Select select an account and then click on the Emergency Contacts link from the Account Menu Banner Emergency Contacts ADT Select ACT CS ABCACT Sitet 20018022 j g fe Hep H da m Contact 02 D200 00 ee 29 12006 Permanent JONESY Alam Contact O02 3700 0000 2 eo Tt W2006 Permanent Existing Contacts Add a New Contact Order Sort options Click on the specific contact Click this link to add a new Use the Order Sort options to name to edit contact view the information in the preferred order Figure 7 1 Emergency Contacts window ADT Select Commercial User Manual 9 ADT Security December 2011 Emergency Contacts CO nt ADT SELECT SOLUTIONS Contact Information ADT Select ACT CS ABCACT Sites 20049022 Password user specific voicecode Enter a password for the contact which will be required for Sial Nane Passiu JEST Your Jasevord is mandacocy for verification when vou cal cur Tustomer Cae Cet
15. ion for a user specified period Alarm On Off Report Report detailing open and close signals for a user specified period Event History Report PDF Report detailing event history information for a user specified period Less ability to control reporting detail than Event History report see above Alarm Incident Report Report detailing all alarm events for a user specified period Hold Up Alarm Report PDF Report detailing Hold up Alarm events for a user specified period Medical Alarm Report PDF Report detailing Medical Alarm events for a user specified period Fire Alarm Report PDF Report detailing Fire Alarm events for a user specified period Duress Alarm Report PDF Report detailing Duress Alarm events for a user specified period Critical Equip Alarm Report PDF Report detailing Duress Alarm events for a user specified period Intruder Alarm Report PDF Report detailing Intruder Alarm events for a user specified period ADT Select Commercial User Manual 17 ADT SELECT SOLUTIONS Battery Alarm Report PDF Report detailing Low Battery events for a user specified period System Fault Alarm Report PDF Report detailing System Fault events for a user specified period Open Close Alarm Report PDF Report detailing open and close signals for a user specified period Loss of Power Alarm Report PDF Report detailing Power Failure events for a user specified period Timer Tests Alarm Report PDF Repor
16. m Status Yes if there is a current alarm event e Alarm Activity within 24 Hours Yes if there has been a burglar alarm in the past 24 hours e Currently On Test Yes if the system is On Test Click the Modify link to place system On Test Note Signals are not actively monitored when system On Test Schedules ONE CLICK REPORTS Alarm System Status cont Change ADT Select a a Le FAQ Logout Zone List gt fh HELP J Figure 5 1 Site General Information ste system Details Account Menu Banner This banner provides access to other ADT Select features for the account selected e Currently Open Yes if any areas of the system are currently open e Currently Closed Yes if any areas of the system are currently closed e Out of Service Yes if the system is no longer actively monitored e View Open Close Status Review Open and Close statuses for multiple areas ADT Security December 2011 Placing a System on Test DA To prevent monitoring responding to signals when testing your alarm it is possible to place the system on test via ADT Select Site Information ADT Select ACT CS ABCACT Site 20048022 To place a system on test MONITORED ADDRESS ALARM SYSTEM STATUS 1 From the Site General Information window click on the Modify link under ADT Select WGN Sie PE EA EE Alarm System Status aimee ee EE ean 2 From the Account On T
17. ment EarlyOpen C Yes No 00 00 Describes which area of the system the schedule relates to Early Close Yes No 00 00 Alarm Condition If Yes selected the relevant schedule event is activated See event definitions below Late Open Yes No 00 00 Late Close Yes No 00 00 Alarm Event ID Dispatch Instruction Page Global Instruction Page Window Fail to Open Failed to Open Auto Event mn 7 Falto Close Failed to Close Auto Event Fail to Close If specified an additional period is added or subtracted from the expected Open or Close timeframes before the relevant schedule event occurs Open 1 Close 1 Open 2 Close 2 Open 3 Close 3 Open 4 Close 4 Monday Expected Open and Close timeframes Tussaay oe ee eee eee ees ee Open The expected time the alarm is to be opened on given day Wednesda Close The expected time the alarm is to be closed on given day Thursday Friday i f To edit Open and Close times enter the time in 24 hour format with a colon separating the hours Saturday p p g za a a U eee i S and minutes e g 14 00 Click on the Save Changes button to save Save changes cance Figure 10 2 Schedule Details window Schedule Event Definitions Early Open Alarm unset before expected open Early Close Alarm set before expected close Late Open Alarm unset after expected open Late Close Alarm set after expected close Fail to Open Alarm
18. not unset prior to expected open Fail to Close Alarm not set prior to expected close Note Multiple Open and Close times can be entered on a given day ADT Select Commercial User Manual 13 ADT Security December 2011 Site amp system Details ADT SELECT SOLUTIONS To review and update Site and System information via ADT Select select an account and then click on the Site System Details link from the Account Menu Banner Site amp System Details ADT Test Account DISREGARD CS 987934 Site 526691 Site Information Eee RETETE Specifies physical address details for the monitored site Site Name ADT Test Account DISREGARD Map Book Start Date 19 02 2001 Address 1 666 Great South Road Page Site Type Res Standard Editable fields pater ties ere Phone 1 The primary phone number for the site City State Zip GOLFLANDS NZ 2016 eee Phone 2 Asecondary phone number for the site Country NZ Codeword 1 amp 2 Site Voicecodes Shared codewords that can be Cross Street New Zealand Codeword4 SSS provided by any alarm user for verification purposes when contacting or Phone 1 _ Dispatch Location Residential Codewoord CS contacted by ADT Phone 2 PO Installing Co Maxi Alarms Comment ening te Sid Rian Note These codewords are referred to as Site voicecodes Refer to Corp Account page 10 to establish a user specific voicecode System Information System Type Arrowhead AlertElite 8D 16D ATI Hours T
19. port Inbox New Reports amp Reports In Progress Report Inbox Window Event History There are three options for viewing the Report Inbox Alarm n Of Report e New Reports Reports generated but not viewed e Viewed Reports Reports which have been viewed e All Reports All reports whether viewed or not Description Status Requested Completed Size View Email Solis All Report Inbox is Empty en Figure 13 2 Report Inbox window Note There is a data limit for reports stored in the Report Inbox It is necessary to delete reports as the inbox becomes full Account amp Event Reports Select from the report options available to review historical event history and or account information Each report can be requested generated in real time or scheduled to be run at a future date See reporting definitions next page for further detail Customised Reports All reports which have been scheduled are listed under Customised Reports Click on the number in the reptsched_no column to amend and or re run previously scheduled reporting For more information on scheduling reports see Scheduling Alarm Reports on page 18 CUSTOMIZED REPORTS reptsched no custrept no Report Name Run Next Run 36 112 Event Hist Weekly 20 12 2011 09 57 Figure 13 1 Report Selection Menu window ADT Select Commercial User Manual 16 ADT Security December 2011 Alarm Report Detinitions Event History Report detailing some or all event history informat
20. s to be made inactive First Name Last Name Enter the first amp last names of the contact l l l Phone Phone Type Relation Select from the drop down list to record how the contact is related to the site Enter the contact phone number including area codes without Type Select from the drop down list to record the primary purpose of the contact spaces and select the relevant Phone Type Title Enter a work title for the contact e g CEO Email Address Key Select Yes if the contact holds a key to the site Enter an email address for the contact Contract Signer Select Yes if the contact was the contract signer ADT Select Commercial User Manual 10 ADT Security December 2011 Dispatch Instructions ADT SELECT SOLUTIONS To review alarm monitoring instructions select an account and then click on the Dispatch Instructions link from the Account Menu Banner Dispatch Instruction List ADT Select ACT CS ABCACT Site 20048022 Dispatch Instruction List All customer defined instructions can be accessed from the Dispatch Instruction List by clicking on the relevant Page Order Paget m G Ascending Descending Pager Effective Date e Alarm Type Permanent INTRUD pa If an instruction is not detailed in the list click on the Global Procedures link to review standard ADT instructions Note If an instruction is temporary the expire date will be defined Temporary instructions override permanent instructions for the period betw
21. selected from the Initial value Select _ Cancel iv Click the Select button Figure 14 2 Custom Report Maintenance window Figure 14 3 Date Formula Selection ADT Select Commercial User Manual 18 ADT Security December 2011 ADT SELECT SOLUTIONS r The Contact Us webpage lists toll free phone numbers for all aspects of ADT s service provision The webpage also contains a link to an online form for submitting feedback or requesting further contact Contact Us Use this area of our website to contact ADT regarding questions about products and services ask for assistance change contact or account details or to obtain general information about ADT Figure 15 1 Contact Us webpage ADT Select Commercial User Manual 19 ADT Security December 2011 Pas sword ADT SELECT SOLUTIONS To change your ADT Select login password click on the Change ADT Select Password link from the Main Banner yr Richy To change your ADT Select password 1 From the Update Login Preferences window enter your existing password in the Old Password field Old Password 2 Enter the new Password in the New Password field Ensure a secure password is selected Hew Fassword 3 Re Enter the new Password PETE 4 Click on the Save Changes button to make the new Password active Note The new password will be required next time you log into ADT Select Figure 16 1 Update Login Preferences window Logging Off To end
22. t detailing Failed Timer Test no alarm communication events for a user specified period Patrol Response Report PDF or Excel Report detailing Armourguard patrol response jobs for a user specified period Customer Testing Report PDF or Excel Report detailing systems placed into On Test status for a user specified period Site Listing Report Report detailing sites linked to customer account Service Job Report PDF or Excel Report detailing technical service jobs for a user specified period Data Change History Report detailing account changes for a user specified period ADT Security December 2011 Scheduling Alarm Reports ADT SELECT SOLUTIONS To schedule alarm reports via ADT Select select the Alarm Reports link from the Main Banner Event History Report PDF ReportSubTitle Scheduling a Report From the Report Selection Menu Figure 13 1 select a report and complete the following steps In the example CS pO the Event History Report PDF has been selected but the process applies to all reports Start Date amp Time 01 12 2011 a 00 00 00 ae End Date amp Time 16 12 2011 E 235959 E From the Event History Report PDF window 1 Click on the Schedule Report button From the Custom Report Maintenance window Request Report 2 Enter a Description for the report Figure 14 1 Event History Report PDE window 3 Select the reporting frequency from the drop down options listed Custom Report Maintenance 4 Enter the
23. te ral Marc Rng i Cally Seyuercs fan no verification purposes when contacting or contacted by ADT Relation ne v Satas 2Nt 2006 ec Note This password is referred to as a user specific voicecode and Type Alarm Contact v End Date Pe marel mjr Helele a vurbacl dess Seber lie dale yeu wuul like Ihe conlacl le sede Fha Zra Gale Fie a Title oOo Eiter Fermienenl iouilack shell wel sapire can only be provided by the specified contact Refer to page 14 to Key C Yes amp No establish a site voicecode Contract Signer C yes No Calling Sequence WHEY AN ALARN DOCURS PHONE NUMBERS WILL BE CAMLED IN THE ORDER LISTE BELOW EMAIL ADDRESSES Alarm contacts are so rted numerically using the Calling Seq uence number Enter a number which places the contact into the Phone Phare Tyne Fmail Address frman moe l SSS 02 sare SaaS Wercatoxe Sal SS required call order in relation to other contacts rea inon 7 a i User t a The programming allocation that a user s alarm code is assigned to not the actual alarm code tance ea Start Date Figure 7 2 Contact Information window This date cannot be edited and reflects the date the contact became active From the Emergency Contacts window Figure 7 1 select a contact to edit or click on Add a New Contact to add Click on the Save Changes button when editing completed End Date Enter an end date if a contact i
24. your ADT Select session at anytime simply click on the Logout link from the Main Banner Home Search Emergency Contacts Change ADT Select Password Alarm Reports Contact Us Logout Biin Instructions Event History sched SiteSystem Details 2 one List Site Information ADT Select ACT CS ABCACT Site 20048022 aa o d HELP U4 MONITORED ADDRESS ADT Select WGN 100 Courtenay Place Test Account WELLINGTON 02 8765 4321 System Type HX 16 0 System Description DAS NX 46 Contact ID REM ADT Select Commercial User Manual ALARM SYSTEM STATUS Status Description Currently in Alarm Status Alarm Activity within 24 Hours Currently On Test Modify Currently Open Out of SErice View OpeniClose Status H 20 ADT Security December 2011
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