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My Cloud Personal Storage User Manual

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1. Mac Backups This section of the General page enables or disables Time Machine backups of Mac computers You can also configure Time Machine Settings Mac Backups Time Machine ON Gi Configure To configure backup settings 1 With the Time Machine switch ON click the Configure link to display the Time Machine Settings dialog box CO Time Machine Settings Configure settings for your Time Machine backups for your Mac Select a Share Maximum Size a s 2 TB 100 Increasing the maximum backup value after the initial backup has no effect on existing backups WD recommends leaving this setting at the maximum value for your initial backup After the first backup is complete you can change the backup size by dragging the Maximum Size slider Cancel 2 From the Select a Share drop down list select to back up all of the data on the Mac or select a specific share to back up WD MY CLOUD PERSONAL CLOUD STORAGE Lo USER MANUAL CONFIGURING SETTINGS 3 Use the slider to indicate the Maximum Size of the backup Leave the slider at the maximum value quota for your first backup see page note After that move the slider to a smaller quota to avoid filling up the entire drive with backups 4 Click Save Important Once your Time Machine begins to back up your files to a selected share we recommend that you continue to back up to that share Switching shares generates a new backup file which
2. 0 0 0 0 ccc eee ees 23 Using Apple Time Machine 4 054628 a2 do ns eee bee hie Se OE ee Se eed ees 23 5 Managing Your Drive With WD Quick View ss s s s s lt x e e x eee 28 Installing WD Quick View Mac 0 0 0 ee eee 28 Accessing WD Quick View Shortcut Options 0 0 ccc te 30 CHECKING Drive Status ta a xsd wd barn ee eek ae eee A ee eee Ee a 30 Launching WD SmartWare Windows 000 cece eee ee eet eee 31 Exiting WD SmartWare Safely Windows 0 000 c eee eee ee ees 31 PESOS SING Ta eireas eat eth ct he Gt cae esate E Sah Me doe aR a Wee oe Sy kA cal Be Se 31 Launching the WD My Cloud Dashboard 0 000 ee eee 32 Mapping the Drive Windows 0 00 ee eee eee 33 Creating a Shortcut to the Public Share Windows 0 000 e eee eee ees 33 Viewing Drive PropertieS 0 eee eee eee 33 MONnILONING Storag sierras me oie God DRE eee ea ie heed RERNE os 34 WD MY CLOUD PERSONAL CLOUD STORAGE lil USER MANUAL SUT SeU UT 34 MONING AICS ao tas au aa aa Aah t ee Ahh ak ee A he Se ent od UR mae 34 Ejecting a USB Storage Device Windows 0 00 cece ee eee 35 Uninstalling WD Quick VieW ee ete eee 36 6 Ata Glance The Dashboard 000 eee 37 LAUNCHING the Dashnor 66 0 es Sl Ea eR ee a al Bice eee ae RO Sa NS 3 The Dashboard Home Hage reed dated baok does cere sada iseeares ana 38 Obtaining Customer Support 0 0 ee eens 44
3. Alerts on Windows Alerts on Mac OS X 2 To close the alert panel click Exit Windows or OK Mac Ejecting a USB Storage Device Windows 1 Left or right click the WD Quick View icon in your system tray 2 Select your USB Storage Device and then select Safely remove from the Quick View menu Your USB ejects from your system About WD Quick View Safely remove My Passport Essential USB HDD H MyBookLivedb My Book Live DorisN900C MyNetN900C Exit WD MY CLOUD PERSONAL CLOUD STORAGE 35 USER MANUAL MANAGING YOUR DRIVE WITH WD QUICK VIEW Uninstalling WD Quick View Windows Windows XP Click Start gt Control Panel gt Add or Remove Programs and then uninstall WD Quick View Windows Vista Windows 7 From the Start menu double click Control Panel and then then click Programs gt Programs and Features Uninstall WD Quick View The System Tray no long contains the WD Quick View icon Windows 8 From the desktop double click Control Panel and then click Programs and Features Uninstall WD Quick View For more information on uninstalling WD Quick View see Knowledge Base Answer ID 5373 Mac OS X 1 On the desktop click Finder and then select Applications from the Favorites area 2 Inthe Applications list on the right of the page double click WD Quick View Uninstaller 3 Click Continue A login window displays your Mac user name 4 Enter your Mac password and click OK The menu bar
4. 65 ACCESSING YOUR CLOUD REMOTELY and ending with A program needs your permission to continue e f you started this program continue WebDAVRegistryUpdater B gisiry Yp Western Digital Technologies Inc User Account Control helps stop unauthorized changes to your computer Respond affirmatively to each screen to complete the process Your accessible shares display 6 In Windows click the Open in Explorer button next to the share you want to access CZJ My Cloud use wooevices Losout My Cloud SHARES 5 Can t see your shares O ie tenner Ge cej Ome C mn epep ka On a Mac click the Open in Finder button next to the share you want to access Shares 5 O Astro Shares Open in Finder O Publie Open in Finder mariane Open in Finder O TimeMachineBackup Open in Finder USR 2_0_FD Open in Finder 7 YOU can now access your files Depending on your operating system settings your share may not appear automatically WD MY CLOUD PERSONAL CLOUD STORAGE 66 USER MANUAL ACCESSING YOUR CLOUD REMOTELY On Windows once your share has mounted successfully a drive letter for the share displays under My Computer XP or Computer Vista Windows 7 Windows 8 You can use the drive letter like any other mapped network drive Opening the drive displays all of the folders and files in the share
5. Install Complete vw License Agreement WD My Cloud has been successfully installed to wo Installing gt Install Complete C Program FileswWVD My Cloud Click Done to exit the installer InstallAnywhere Lante oO iT WD MY CLOUD PERSONAL CLOUD STORAGE 70 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 7 After you install the WD My Cloud for desktop app it displays all of the WD devices on the network Double click the device you want to connect to in this case the WD My Cloud device C2 my cous Choose Your Device as me Russiioud eiA ia Lalean Cec C WOM piki ia ea R 154 ay la 8 Installation creates a shortcut on the desktop To launch the app at any time double click the shortcut Note For more information use the app s online explanation and the online Learning Center s Help system to guide you WD MY CLOUD PERSONAL CLOUD STORAGE 71 USER MANUAL CONFIGURING SETTINGS Configuring Settings TE General Network Media Utilities Notifications Firmware The Settings option on the navigation bar enables the administrator to view and customize the WD My Cloud device s system network media utilities notifications and firmware settings General Use the General page to view and modify the device name and description select the language in which the user interface should display enable or disable cloud access set energy usage settings and e
6. Learning Center Start here to get the most out of your personal cloud storage device htto www wad con setup Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4wd Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 Indonesia 803 852 9439 WDEU 00800 27549338 Japan 0120 994 120 00531 65 0442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom Registering Your WD Product Register your WD product to get the latest updates and special offers You can easily register your drive online at http register wd com or by using the WD My Cloud Personal Cloud Storage installer available on the online Learning Center jii Table of Contents WD Service and Support 0 0 0 eee ili Registering Your WD ProguGl serres
7. Add an extra layer of protection for your files You can automatically make a second copy or safepoint of your personal cloud on another NAS device or a Windows PC on your LAN or on a USB device connected to the WD My Cloud device With extra safe protection for all your media you get the ultimate peace of mind About the Learning Center WD s online Learning Center provides the latest information instructions and software to helo users get the most out of their personal cloud storage This web based guide offers step by step help with setting up remote access backing up data monitoring drive status and more It s an interactive resource to walk users through installing and using their WD My Cloud device The Learning Center allows you to Learn about your new personal cloud storage product Download the latest software for your product Kind in depth interactive information on how to explore each of your product s features Update your product whenever new features become available Access an always available resource online without a manual or CD WD MY CLOUD PERSONAL CLOUD STORAGE 4 USER MANUAL PRODUCT OVERVIEW Package Contents WD My Cloud Personal Cloud Storage device Ethernet cable AC power adapter Quick Install Guide AC adapter WD My Cloud Personal Cloud Storage Device Quick Install Guide Ethernet cable For information on additional accessories for this product vis
8. EEJ My Cloud Desktop Sofware for your OTIS Gal leta you sasiy pkey and manage media on your network devices Download In the WD Quick View box click Download Access your downloaded file and extract the contents of the zip file to your Mac Double click the WD Quick View Setup file Complete the Quick View installer following the directions on the page UE WD MY CLOUD PERSONAL CLOUD STORAGE 29 USER MANUAL MANAGING YOUR DRIVE WITH WD QUICK VIEW Accessing WD Quick View Shortcut Options Windows 1 Right or left click the WD Quick View icon o in the system tray to display a menu 2 Move the pointer over or click to select your WD My Cloud Personal Cloud Storage drive and display a submenu Open Dashboard Learning Center iad l About WD Quick View Create Shortcut K Shut Down MyBookLivedb My Book Live Properties WDMyCloud WOMyCloud Western Digital My Pz ssport 0730 External US 3 Select the desired option Mac OS X 1 Click the WD Quick View icon on the menu bar to display a menu 2 Move the pointer over the name of your WD My Cloud device to display a submenu Open Dashboard Learning Center Map d Create Shortcut K Le emer D Shut Down MyBookLivedb My Book Live Alerts DorisNS00C MyNetNgooc Properties WDMyCloud WDMyCloud 3 Select the desired option Checking Drive Status Windows Move the pointer over the WD Quick View icon o in the
9. Streaming Media in iTunes iTunes is enabled by default in the dashboard See Media on page 80 for more information 1 Launch iTunes on your computer 2 Click WDMyCloud under the Shared section of the left pane If you have copied music to the Public Shared Music folder or a video to Public Shared Videos and it is ina format supported by iTunes it should be listed in the right pane El i gt gt x Song Album Artist G Had Match ar Musk V Name w Artist Albun U Movies Vv Crary Heart 2 29 Hank Williarss Hank Williams 40G Country Gal TV Shows Diamonds amp Rust 4 39 Joan Baez The Best of Joan C Folk 1 Y Forever Youn 3 39 Joan Baez The Best of Jo Folk G Tunes Store v H logy Bill 4 23 Joan Baez The Ik i ah Purchased vV Simple Te 6 4 44 Joan Baez The Bet 2 ik 4 V 1 Never Dreamed EI Barz The Best of Folk J Purchased on bernstel Y L ong yer Ba The Best of J tk 1 V Please Come to Boston 4 16 joan Baer The Best of loan C Falk 7 George Strak Lov v Children and All That Jazz 3 09 Joan Baez The Best of Joan C Folk V Sweeter for Me 4 30 Joan Beez The Best of Joan C Folk 4 Home Sharing Imagine 2 27 Joan Baer The Best of Joan C Folk J DorisN900C Y Gracias ala Vids 3 34 joan Baez The Best of Joan C Folk D MyBoukLiveut2 V The Night They Drove Old Dixie D 2 45 joan Baer The Best of Inan C Folk ge WDMyC loud Y God ls God 3 30 Joan Baez Day After Torncerow Folk 9 Symphony No 9 Scherzo 1
10. WD MY CLOUD PERSONAL CLOUD STORAGE 109 USER MANUAL APPENDIX C REGULATORY AND WARRANTY INFORMATION Appendix C Regulatory and Warranty Information Regulatory Compliance Warranty Information All Regions Except Australia New Zealand Warranty Information Australia New Zealand only Regulatory Compliance Federal Communications Commission FCC Class B Information Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Requirements Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning t
11. WOMYyChoud com Login for jane Cloud devices for jane ew Unnsgsiersd Device gD ee L 361 h Ena ee a Salepeenes Sign Lip Geet Code O 0 ACCESSING YOUR CLOUD REMOTELY To give the user access to the WDMyCloud com web site 1 If the user already has a WDMyCloud com login you can update and or resend it to the user by clicking the appropriate icon Note You can also delete it 2 If the user does not have a WDMyCloud com login a Click Sign Up to display the Sign Up for WOMyCloud com Login dialog box GA Sign Up for WOMyCloud com Login Seg SE bo 061 a iin bor WL oom Carrot Siw D Enter the user s name and email address and click Save C In response to the confirmation message click OK The user receives the email and must follow its instructions WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 55 ACCESSING YOUR CLOUD REMOTELY To generate an activation code for a user s mobile device s Important Codes are valid for 48 hours from the time of request and can be used one time only 1 Click Get Code You must generate one code for each app you want to activate A dialog box displays the user s activation code and its expiration date and time Note Make sure to write down the access codes Cf Add Cloud Access Activation code successfully generated Enter the code in your app on your mobile device Activation Code 6309 7643 5433 Expiration Thursda
12. Setup or WD SmartWare is unable to detect a WD My Cloud device If Setup or WD SmartWare is unable to detect a WD My Cloud device then certain network protocols may be blocked on the network or the computer In those cases the WD My Cloud device is available through a direct IP or network name connection For example you can open the WD My Cloud dashboard using http lt device IP address gt or htto wdmycloud lP the computer is on a wireless network connect using an a Ethernet cable and try again Temporarily disable any computer firewalls or security software and retry Check your local router for any firewalls or security software If present please check your router documentation on temporarily disabling the software or configuring the software to allow UPnP or UDP traffic Important Disabling your firewalls or security software may leave you vulnerable to security threats on your computer Remember to restore your firewall security settings after you perform the above steps WD MY CLOUD PERSONAL CLOUD STORAGE 108 USER MANUAL APPENDIX B TROUBLESHOOTING am unable to play music videos and or view pictures through my digital media adapter There are many kinds of file formats for pictures videos and music your particular digital media adapter may not support a format to play or display it Depending on the digital media adapter device that you have for example Xbox 360 or PlayStation 3 you may need to up
13. The WD My Cloud device attempts to establish a compatible direct or relay connection Note If remote access is enabled through a relay connection the Connection Status says Connected Relay you can improve performance by enabling port forwarding on your WD My Cloud drive For more information about connection options see Mobilizing Your Files with WD My Cloud Mobile Apps on page 56 5 For troubleshooting purposes only when database corruption is suspected click Rebuild Important Rebuilding will take a considerable amount of time 6 Click Save Checking Cloud Access Status At any time you can check whether The WD My Cloud device is configured for remote access Aremote access to your cloud is enabled through a direct or relayed connection Aparticular mobile device for a certain user is currently enabled to access your cloud remotely To check cloud access status 1 On the navigation bar click Cloud Access 2 Inthe left pane click a user name WD MY CLOUD PERSONAL CLOUD STORAGE 15 USER MANUAL CONFIGURING SETTINGS Energy Saver You can save power use by the WD My Cloud device Energy Saver Drive Sleep OON GD LED By O 1 View or change the following settings Drive Sleep If this function is enabled the hard drive goes into standby mode to save power after a designated period of inactivity Drive Sleep is enabled by default LED Turns the device s LED on or off
14. 16 Ludwig van Beethov Beethoven Vox Dis Classics 9 Highway Blue 1 34 Mare Seales compe Speakin Oul a Genis Y The Weary Kind Theme from Crez 4 18 Ryan Bingham azy Heart Origin ndtrack Y Guitar Slinger Album Version 4 05 Vince Gil r Delu try ZZ 90 s Music Y All Nighter Comin 2 32 Vince Gil Muar Slinger Delu itry amp ZZ Classical Music 9 Tell Me Fool Album Version 4 06 Vince Gil Guitar Slinger Delu L ZZ Musk Videos Y Threaten Me With Heaven Alburn 2 32 Vince G Gustar Slinger Delu Country B p My Top Rated 9 When The Lady Sings The Blues A 4 34 Vince Gi Guitar Slinger Deu v amp us Recently Added Y Who Wouldn t Fall In Love With Y 4 58 Vince Gil Guitar Singer Delu Y amp 3 Recently Played Y When Lonely Comes Around Alb 3 45 Vince Gill linger De v amp V True Love Album Version 4 45 Vince Gil linger 6 L ka S Y Bread And Water Album Version 144 Vince G Qu linger amp 32 vona 2 hours 232 3 MB 3 Double click a media file to play it WD MY CLOUD PERSONAL CLOUD STORAGE 102 USER MANUAL CONNECTING A USB HARD DRIVE Connecting a USB Hard Drive Overview Connecting A USB Drive Mapping A USB Drive Windows Only Creating a Shortcut to the USB Drive Windows only Overview When you attach a USB drive to the WD My Cloud device s USB 3 0 expansion port it becomes a network drive Now the USB drive has the following capabilities When you connect an external USB drive such as a WD Passpo
15. 2013 12 26 PM dL Shared Videos 5 21 2013 12 26 PM File folder File folder File folder Mapping the Public Folder Windows To map the WD My Cloud public folder for quick access in the future In Windows Explorer under Network click WOMYCLOUD r 2 Right click the Public folder and select Map Network Drive from the menu 3 Select the desired letter from the Drive drop down list 4 5 Select the Reconnect at login check box Click Finish Your Public folder is now mapped Using Mac OS X Snow Leopard Lion Mountain Lion 1 In a Finder window click WDMyCloud under the shared items in the side panel 2 If presented with an authorization page select Guest and then click Connect to display the Public folder Enter your name and password for the server WDMyCloud so that Time Machine can access it a Connect as te Guest Registered User Cancel P _ WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL GETTING STARTED Double click the Public folder to display the subfolders Shared Music Shared Pictures and Shared Videos You can now drag and drop files into the shared folders using Finder ane T Public Lal c P lt PI acy r DEVICES Date Modified at Kind in 14 2015 452 PM jun 14 2017 7 52 FM Falder jun 14 2019 1 52 PM T Macintosh HO Ei iik e D Shared Pictures HO HAME a oo Shared Videos Bremer Dist Mer Folder HARDD ERI NDC
16. 4 Slide the Time Machine button to ON and click Select Disk Select the WD My Cloud drive where you want the backups stored NO NAME TimeMachineBackup TimeMachine n WOAvClowa L TimeMachineBackup on WOMyCloud Bad Public ARK TimeMachine D Set Up Time Capsule Cancel 5 Click Use for Backup A page prompts for your user name and password 6 Select Guest and click Connect E Enter your name and password for the server WOMyCloud so that Time Machine can access it Connect as Guest Registered User Cancel The Preferences page redisplays Time Machine begins backing up your files The first backup may take some time but subsequent backups are faster because Time Machine only backs up new or changed items A status bar displays the progress of the backup 2 5 MB of 44 95 CB Time Machine backs up your computer every hour and keeps the following backup sets Every hour for 24 hours Every day for the past month S Weekly until the WD My Cloud drive is full Note If a backup is interrupted for example if the computer goes into sleep mode or the WD My Cloud is disconnected the backup will resume automatically once the computer is available If you change the name of the WD My Cloud previously set Time Machine backups delay or fail To fix the problem resume backing up by re selecting the drive in the Time Machine Preferences page WD
17. Checking the Front Panel LED The following table describes the front panel red white yellow blue LED behavior Appearance State Description Flashing Displays when you first apply power to the unit Initializing White Solid Drive has begun loading the Operating System OS Standby Unit is in HDD standby mode Attention Yellow Blink The following circumstances trigger this state e Disk thermal warning threshold exceeded under or over temp e Network cable not inserted Fault action required Solid The following faults trigger this state Disk SMART failure Data volume does not exist System volume does not exist System thermal shutdown 75 C WD MY CLOUD PERSONAL CLOUD STORAGE 11 USER MANUAL GETTING STARTED Checking Back Panel Network LEDs The following table describes the network state and activity LEDs Note Looking at the port with the LEDs on the bottom the LED on the top is the Activity LED and the one on the bottom is the Link LED Appearance State Description Link down Link Cable or drive is not plugged in or other end of link is not operational Link up 100 Mbps Link Yellow Cable is plugged in and both ends of the link have successfully established communications Network negotiated at 100 Mbps Link up 1000 Mbps Link Green Cable is plugged in and both ends of the link have successfully established communications Network negotiated at 1000 Mbps Link idle Activity Active communicat
18. Gigabit Ethernet port 12VDC Kensington o Security Slot WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL PRODUCT OVERVIEW Component Icon Description Gigabit H Connects the drive to a local network Ethernet port USB 3 0 port Connects to a USB hard drive for additional storage Reset button Restores settings such as the admin user name and password for the C drive Connects the drive to an AC adapter and the power outlet Kensington For drive security the drive is equipped with a security slot that security slot supports a standard Kensington security cable Visit htto www kensington com for more information WD MY CLOUD PERSONAL CLOUD STORAGE g USER MANUAL GETTING STARTED Getting Started Physically Connecting the Device Getting Started Using the Online Setup Installer Getting Started Without the Online Setup Installer Getting to the Public Share It is easy to set up the WD My Cloud Personal Cloud Storage drive all you have to do is unpack your drive connect it and check the LEDs on the front and back of the drive to make sure the connections are working properly Then download and run the quick setup installer available at htto www wad com setup wdmycloud Note For information about safely shutting down and disconnecting the drive see Utilities on page 81 Physically Connecting the Device Note Remove the sticker from the back of the unit prior to co
19. MY CLOUD PERSONAL CLOUD STORAGE 25 USER MANUAL BACKING UP AND RETRIEVING FILES To see information such as available capacity and the date and time of the oldest latest and next backup select Open Time Machine Preferences on the Time Machine drop down menu Back Up Now Enter Time Machine Open Time Machine Preferences Starting a Backup To start a backup at any time select Back Up Now on the drop down menu above Retrieving Backed Up Items You might sometimes want to retrieve files and other items backed up on the WD My Cloud drive For example you might have lost a file or you want to see files from a week ago You can retrieve individual items multiple items shares or if your system crashes your entire hard drive To retrieve backed up items to your hard drive 1 Open the window on your computer where you want the item restored For example if you are retrieving a document open the Documents folder If you are restoring an item on your desktop you do not need to open a window 2 Click the Time Machine icon in the Dock or select Enter Time Machine from the drop down menu Back Up Now Enter Time Machine Open Time Machine Preferences All of your backups display in a cascade with the most recent in front WD MY CLOUD PERSONAL CLOUD STORAGE 26 USER MANUAL BACKING UP AND RETRIEVING FILES 3 Click the arrows or the time line on the right of the page to browse through all the backups lim
20. Notification Emails section of the page enables you to set up email addresses for up to five users who will receive notifications These alerts help the administrator manage and detect events or errors As an administrator you can configure Event categories you want to be notified of by email Event categories you want to display in the web interface 1 In the Navigation bar click Settings and then click Notifications in the left panel M My Cloud lt D Home Users Shares Cloud Access Safepoints tame Settings General Notifications Email Network Alert Emails ON Details Media Notifications Display Utilities Show notifications for the following messages Notteatons Critical Only Critical and Waming All Firmware WD MY CLOUD PERSONAL CLOUD STORAGE 85 USER MANUAL To configure notifications by email You can send notifications to up to five recipients CONFIGURING SETTINGS 1 In the Notifications Email section toggle Alert Emails to ON The Notifications Configuration dialog box displays LA Notifications Configuration Set up notifications configuration to receive system notifications through the My Cloud interface or through email Send email notifications for the following messages Critical Only Critical and Warming All L a E mail Address New Email Send Test Email OK 2 Move the slider to the choose the severity of notifications to email S Click
21. R My Seek bedbz R eySeetlivedb2 cackup Pi AIT FS Deskenp LE All Image LEJ Al Merat 12 All Documents 4 Ifyou want to make a shared drive icon permanent on your desktop create an alias Following are two ways to do that Click the item you wish to alias e g Shared Music hold down the mouse button hold down the Cmd and Option keys simultaneously and drag the item to where you want the alias to appear Instead of moving the original item this creates an alias at the new location OR S Right click the item you want to alias e g Shared Music and then click File gt Make Alias Open Move to Trash Get Into Compress Shared Pictures Burn Shared Pictures to DISC Duplicate Make TES Quick Look Shared Pictures Copy Shared Pictures Show View Options Label MEENE E New Emad With Anachment Polder Actions Setup WD MY CLOUD PERSONAL CLOUD STORAGE 19 USER MANUAL BACKING UP AND RETRIEVING FILES Backing Up and Retrieving Files Using WD SmartWare Pro Windows Only Using Windows 7 Backup and Restore Using Windows 8 File History Using Apple Time Machine Using WD SmartWare Pro Windows Only WD SmartWare software is an easy to use tool that gives you the power to Protect your data automatically Automatic continuous backup instantly makes a copy whenever you add or change a file Note Automatic backup protection is continuous as long as both your W
22. The path is sharename _WDPROT WDSAFE name of safepoint created Updating a Safepoint There are two ways to update a safepoint Automatically you set the frequency date and time when the update occurs Manually To update a safepoint automatically 1 On the Navigation bar click Safepoints to display the Protect Your Stuff page 2 Inthe left pane select the safepoint you want to update WD MY CLOUD PERSONAL CLOUD STORAGE 93 USER MANUAL MANAGING SAFEPOINTS 3 Turn on Auto Update to display the Safepoint Update Schedule dialog box Safepoint Update Schedule Frequency Daily Weer Monthly Day Sunday v Time 10 v AM v Cancel OK 4 Indicate the Frequency Day and Time to automatically update the safepoint and then click OK To update a safepoint manually now 1 On the Navigation bar click Safepoints to display the Protect Your Stuff page 2 Inthe left pane select the safepoint you want to update 3 Click Update A progress bar displays 4 Inthe Safepoint Update Schedule dialog box make your changes to the safepoint Frequency Date and Time and then click OK The progress bar in the status area displays detailed information about the operation such as the files being copied and the extent completed Important Changes made to data while safepoint operations are in progress are not guaranteed to be backed up immediately Recovering a Safepoint The Recover section enables you
23. a factory restore or a system update you may choose to save your device s current configuration At a later time you can import a previously saved configuration Keep in mind that importing a configuration after restoring factory defaults does not restore shares or users See About Safepoints on page 89 To save the current configuration 1 Click Save Config File 2 Browse to the location where you want to save the file and click Save WD MY CLOUD PERSONAL CLOUD STORAGE 84 USER MANUAL CONFIGURING SETTINGS To replace the current configuration 1 Click Import File 2 Browse to locate the replacement file select it and click Open 3 Click Open and when the Import Configuration File dialog displays click OK The WD My Cloud device reboots Notifications The WD My Cloud device provides notifications about various events including whether a firmware update is available a firmware installation was successful capacity was exceeded and so on The notification may concern system conditions such as over temperature or hard drive volume and network status Notifications display in a pop up panel and are available by email depending on how your drive is configured Notifications are categorized according to severity Critical Problems that need to be addressed immediately Warning Problems that you need to be aware of however they are not as severe as critical ones Info Informative details The
24. do l See Set up the device on my network page 10 Upload and back up content to the device page 20 Create users page 48 Create shares page 51 Access content from the device public and private shares page 17 Enable or disable remote access for you and people you want to share with page 74 Download WD mobile apps page 56 Create and recover safepoints to back up the device page 89 Enable DLNA and iTunes page 80 Update firmware page 87 Shut down or reboot the WD My Cloud device page 81 WD MY CLOUD PERSONAL CLOUD STORAGE 46 USER MANUAL MANAGING USERS AND SHARES 7 Managing Users and Shares About Users About Shares Viewing Users Viewing a List of Shares Creating a User Creating a New Share Changing a User s Password Making a Share Private Editing User Settings Deleting a Share Removing a User Accessing the Contents of a Share Locally About Users RA As the WD My Cloud device owner admin you have a special user account admin that gives you administrative privileges These privileges enable you to set up and configure the drive to your specific needs as well as give other people access to your personal cloud You have the power to determine exactly what other users can access As a default the admin user name does not have a password You can add one at any time The Users icon PR displays a list of current users and enables the admin account to view user details create new users create shares and grant users ac
25. drive s main functions and links for updating settings in the body of the page Cloud Devices 8 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Information icons eal KE Navigation icons Device Status and update Diagnosis panels OK Firmware v03 00 01 384 Shares Content Scan 10 Idle 38 AT A GLANCE THE DASHBOARD Information Icons Information icons are at the top right of every page icon Name Actions USB device on the WD My Click to display the number of USB devices Cloud connected a hub with multiple devices can be connected to the USB port Icon is dim if there is nO USB attached Alerts Click to display recent alerts about new firmware and network issues Critical alerts Click to display a severe warning over temperature under temperature drive SMART o failure failure of the data volume to mount Help Click to display a menu of ways of obtaining help Navigation Icons Navigation icons display across the top of every page icon Name Actions Home Provides a snapshot of the My WD Cloud s status capacity current firmware and the number of user shares and connected tablet and mobile devices Users Create user accounts and grant them full or limited access to particular shares Shares Create shares and grant specific users full read only or no access to particular shares Cloud Access En
26. secure and under your control Unlike public clouds a personal cloud allows you to keep all your content in one safe place on your home network Share files stream media and access your content anywhere from the web and from mobile devices No monthly fees No mysterious location for your data Keep your videos music photos and files safe at home and always with you This chapter explains how to set up the WD My Cloud device for remote access and describes some of the ways you can take advantage of its many capabilities Enabling Cloud Access for the WD My Cloud Device To enable the WD My Cloud device for remote access and to check the status of its remote connection s see page 74 Enabling Cloud Access for a User You can assign the user remote access rights to the WD My Cloud device via the WDMyCloud website and from mobile devices 1 On the navigation bar click Cloud Access to display the Configure Access page The admin s name has a check mark beside it to differentiate it from other users Note The first time you access it the screen provides some helpful links WD My Cloud GAJI 7 ta BA arg G Horr Users Shares Cloud Access Safepomts Settings Configure Access A jane About Cloud Access Help WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL o Og 54 2 Select the user A iy Cloud ta Him Leta Sues Configure Access A isori Gone ten abn Connected Teal Kran CP ps Lr he
27. storage 34 N Navigating through the system 29 Network services settings 78 Network settings 77 Notifications types 285 O Obtaining service 111 Online Help for WD SmartWare_ 22 Online Learning Center 4 20 28 Online setup installer 12 Opening shares 3 Operating system requirements 6 P Package contents 5 Password changing 49 Password changing 49 Personal cloud 15 accessing on the web 64 Precautions 7 Pre installation requirements 7 Private share creating for a user 49 making public 52 opening 31 Product registration ii Product warranty 111 112 Public share WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL INDEX accessing with Mac OS X Snow Leop ard Lion Mountain Lion 18 accessing with Windows 8 17 accessing with Windows Vista Win dows 18 converting from a private share 52 R Rebooting safely 83 Registration online ii Regulatory compliance 110 Remote access 15 54 Remote access for sharing files 67 Requirements operating systems 6 Resetting the WD My Cloud device 106 Restoring to factory defaults 82 RoHS 111 S Safepoint creating 89 deleting 96 managing 89 recovering 94 updating 93 Safety compliance 110 instructions 1 Scanning content 44 Service obtaining 111 Settings configuration 72 general 72 media 80 network services 78 system diagnostics 81 utilities 81 workgroup 80 Share 43 accessing 31 accessing contents locally 53 changing from Public to private 52 creating 51 d
28. submenu 2 Select Public cess permission Windows The shares display in Windows Explorer L womyCcloud iN Network lt WDMyCloud V Favorites BBD Desktop Bb Downloads Recent Places og Libraries Documents B Music 6 Pictures z Videos 785 Computer amp Local Disk C 2 DVD RW Drive 0 Audio CD ca System Reserved E a Local Disk F es Removable Disk G 28 Home wdscdm0 1 H Public WDMyCloud Z th Network RE BERNSTEIN D JM DORISN900C jM MYBOOKLIVEDB2 gt WDMyCloud J Public SmartWare TimeMachineBackup Organize y Search active directory Network and Sharing Center View A Public _ SmartWare _ TimeMachineBackup Ae WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 31 MANAGING YOUR DRIVE WITH WD QUICK VIEW Mac OS X The contents of the Public share display in Finder CU X Network womycloud Organize Search active directory Network and Sharing Center View Ft Favorites Public BBD Desktop _ SmartWare JB Downloads _ TimeMachineBackup Recent Places ay Libraries Documents a Music Pictures Videos 85 Computer amp Local Disk C 2 DVD RW Drive D Audio CD cw System Reserved E ca Local Disk F es Removable Disk G q Home wdscdm0 1 H amp Public WDMyCloud Z KRN Network R BERNSTEIN D R DORISN900C j MYBOOKLIVEDB2 7 woMyCloud Public Sm
29. system 1 To see details about the status of system components click the arrow in the lower right of the Diagnosis panel WD MY CLOUD PERSONAL CLOUD STORAGE 40 USER MANUAL AT A GLANCE THE DASHBOARD f Diagnosis Display a snapshot of your system components to assess the overall health of your My Cloud R Temperature Normal Drive Status OK O Content Status Mounted Free Space Sufficient eee cong Nessa nnn 2 o return to the Home page click OK Firmware The Firmware panel displays the current version of firmware loaded on your WD My Cloud device 1 To see whether an updated version of the firmware is available click the arrow in the lower right of the Firmware panel To return to the Home page click OK Lv Update Firmware Your firmware is up to date i eneoceeeaeaucncauseneneeasasaans 2 If new firmware is available see Firmware on page 87 for information on updating your WD My Cloud device WD MY CLOUD PERSONAL CLOUD STORAGE 41 USER MANUAL AT A GLANCE THE DASHBOARD Cloud Devices The Cloud Devices panel displays the number of cloud devices currently registered to the WD My Cloud device remotely It enables you to generate an activation code that you need when setting up a mobile device for cloud access 1 To add a mobile device click the arrow in the lower right of the Cloud Devices panel to display the Add Cloud Access dialog box CA Add
30. system tray to see the drive capacity used and drive temperature WD Quick View Drive Name Volumes Used Locked Temperature Updates MyBookLivedb2 My Book Live 5 ma OK Yes DorigN900C MyNetN900C 0 ma OK No WDOlMyCloud WOMyCloud Jo ma OK No Western Digital My Passport 0730 External USB 4 No na na e A green dot beside the drive name means the drive is behaving normally e A red dot beside the drive name means the drive is experiencing a problem such as an abnormally high temperature WD MY CLOUD PERSONAL CLOUD STORAGE 30 USER MANUAL Mac OS X MANAGING YOUR DRIVE WITH WD QUICK VIEW Click the WD Quick View icon lin the menu bar and move the cursor over the name of your WD My Cloud device to display drive status below the submenu Open Dashboard Learning Center Shut Down Alerts Properties Dy Z Aa eo Thu 4 23 About WD Quick View e MyBookLive O WDMyCloudwork Launching WD SmartWare Windows If WD SmartWare is installed select the WD SmartWare option on the WD Quick View menu to display the WD SmartWare home page Exiting WD SmartWare Safely Windows Select Exit WD SmartWare on the WD Quick View menu to close the application This option only appears if you are running WD SmartWare Accessing Shares You can use WD Quick View to open the drive s Public share and any private shares to which you have ac 1 Select Open on the WD Quick View
31. tablet and upload it directly to your WD My Cloud device Then you will have new files waiting for you so you can enjoy them in your entertainment center Important WD Photos enables you to view photos in jpg format only Show off your entire photo collection that can include thousands of photos without taking up tons of space on your smartphone WD Photos is compatible with leading Apple mobile devices and many popular Androids such as the DROID by Motorola DROID Incredible by HTC Nexus One and HTC EVO 4G Photos are automatically optimized for viewing on your mobile device WD Photos lets you view your most recently accessed photos even when you are offline Display your photos vertically or view them horizontally and turn your mobile device into the ultimate photo album With WD Photos you can Instantly post photos to Facebook Create a slideshow with transitions to create digital art Access previously viewed photos even when you are offline View your photos all at once or filter them by folder or album Search by file name folder name or date using the built in search options Emaila photo to a friend Assign a photo to a contact Download a photo from your WD My Cloud device to the camera roll on your mobile device Upload photos and videos from the camera roll on your mobile device directly to your personal cloud storage no matter where you are Note WD Photos automatically creates a sub
32. that you can use to store your documents and pictures Fish one 2 Select the desired letter from the Drive drop down list 3 Click the Finish button Note When Windows attempts to reconnect a Mapped Network Drive after a restart the Unable to reconnect mapped network drives error may appear This can occur if the username and password of the WD My Cloud Personal Cloud Storage drive do not match the current Window s username and password information Creating a Shortcut to the Public Share Windows Note Mac OS X automatically displays a Public share icon on the desktop and you can create aliases for any subshares Select Create Shortcut on the WD Quick View submenu An icon representing the Public share displays on the desktop Viewing Drive Properties Select Properties on the WD Quick View submenu to display the Properties page HHE Network Device WDMyCloud Device Details Description WD My Cloud Manufacturer Western Digital Corporation Model Name WDMyCloud Model Number sq Device webpage http 192 168 1 142 Troubleshooting Information Serial Number WMC300047465 Type urn schemas wd com device WdNAS DEV_O0 Unique Device Name uud 7365676 1 7465 7375 636b 0090a9f645b2 Product Code IP Address 192 168 1 142 WD MY CLOUD PERSONAL CLOUD STORAGE 33 USER MANUAL MANAGING YOUR DRIVE WITH WD QUICK VIEW Monitoring Storage Hover your cursor over
33. the WD Quick View icon to display the drive name storage capacity used temperature status within the drive and WD My Cloud firmware updates If you have a USB Drive attached to WD My Cloud device the drive information also displays in this area WD Quick View Drive Name Volumes Used Locked Temperature Updates MyBookLivedb2 My Book Live 5 ma DK Yes DorisN900c MyNethS00c 0 na OK No WOMyCloud WDMyCloud 3 ma OK No Western Digital tty Passport 0730 External USB 4 No nia na Shutting Down Safely One of the recommended ways to safely shut down your WD My Cloud device is to use the WD Quick View icon Note Another preferred method is to use the dashboard See Utilities on page 81 If the unit does not shut down using either recommended method see am having trouble shutting down the WD My Cloud Device on page 109 Important Before shutting down ensure that no files are being transferred to or from the drive 4 Select Shut Down on the WD Quick View submenu to display the WD SmartWare Shut Down page WD Quick View Shut Down WOMyCloud WDMyCloud You are about to shut down your network device Any backups or file activity will be interrupted 5 Enter the administrator s password or leave blank and then click the OK button The drive shuts down Monitoring Alerts Flashing Icon and Balloon Alert On both Windows and Mac systems the WD Quick View icon flashes to indic
34. the safepoint and click the delete safepoint icon 3 In response to the confirmation question click OK Note The path sharename _WDPROT WDSAFE path remains where you stored your safepoint but the name of the file is no longer at the end WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 96 PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Playing Streaming Videos Photos amp Music Media Servers Media Storage Enabling Disabling DLNA and iTunes Accessing Your Personal Cloud Using Media Players Accessing Your Personal Cloud Using iTunes Media Servers The WD My Cloud Personal Cloud Storage device is designed to serve as your home s media server It enables you to stream photos music and videos to your DLNA compatible devices and music to your iTunes compatible devices Both DLNA compatible and iTunes compatible devices search for media stored in any public or private share that has media serving enabled When the WD My Cloud device is new only the Public share defaults to DLNA on WD SmartWare Time Machine and new shares default to DLNA off If you do not want DLNA to display specific media files place them in a private share that is set to disable media sharing See Making a Share Private on page 52 Both the DLNA and iTunes servers are pre set So you can just transfer your multimedia content to the Public share on your WD My Cloud device and you are ready to stream and view content on your home enter
35. will not contain your previously saved information Network The Network page displays the device s MAC and IP addresses You can set network options such as network mode enable FTP protocol for secure file transfer and create a work group Network Profile 1 On the navigation bar click Settings and then click Network in the left panel Status MAC Address IP Address Network Profile Intemet access G 00 90 a9 16 45 b2 192 168 1 142 The Network Profile section displays the following information Status The current status of Internet connectivity for network functions such as NIP firmware update checks and remote access connections MAC Address Uniquely identifies the device IP Address Identifies the device s current IP address WD MY CLOUD PERSONAL CLOUD STORAGE re USER MANUAL CONFIGURING SETTINGS Network Services Network Services Network Mode Static DHCP SSH OFF FIP Access OFF 1 Review or update the following Network Mode Select the method of assigning the device s unique IP address e DHCP Client default causes the WD My Cloud device to obtain an IP address and associated settings automatically from the local DHCP server e Static IP lets you set an IP address manually You will be prompted for IP Address Netmask Gateway and DNS Server If you don t know this information check your router s settings For details o
36. your drive 6 Place helpful shortcuts on my Desktop is enabled by default To disable clear the check box The shortcut icons are Displays the online Learning Center Opens the My Cloud dashboard for configuring your WD My Cloud device Opens the contents of the Public Share My Cloud Public Share 7 Recommended Automatically update WD My Cloud whenever new firmware becomes available is enabled by default To change settings for automatic update see Firmware on page 87 To disable clear the check box 8 Click Finish to close the setup wizard The online Learning Center Welcome screen displays and the device s Public share opens in Explorer Windows or Finder Mac 9 Ifyou set up a personal cloud check your email to confirm your new WDMyCloud com account Note You may need to check your email spam folder if your spam filter does not allow email from WD Troubleshooting Connections The Connect No WD My Cloud personal cloud storage found screen displays when the setup installer cannot find the drive on your system Follow the steps on the page to ensure that your drive is Plugged into a working outlet S Connected to your router Displaying a solid blue light on the front WD MY CLOUD PERSONAL CLOUD STORAGE 16 USER MANUAL GETTING STARTED 1 Click Rescan 2 If the drive is found continue to Creating a Personal Cloud on page 15 If the drive still cannot be found select WD Support for add
37. your home network for access to media content stored in a network drive such as the WD My Cloud device For details on using a WD Media Player to access files on your WD My Cloud device see Knowledge Base Answer ID 2676 or refer to your WD Media Player User Guide Other Media Players Following are general steps for setting up devices such as digital picture frames Blu Ray players network connected IVs and digital media adapters WD MY CLOUD PERSONAL CLOUD STORAGE 101 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 1 Make sure that your WD My Cloud device is connected to your home s local network and is powered on 2 Follow the user instructions provided with your media player to proceed through any initial setup or installation of drivers 3 Using the navigation feature on your player scan and detect your WD My Cloud device on your network 4 Depending on the player you have you may need to access a Settings Network Setup page in the user interface to establish connection so that your player can link to your WD My Cloud device Please refer to your player s user guide for specific instructions DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the WD My Cloud device Go to http www dlna org for a list of DLNA certified devices and for further information Accessing Your Personal Cloud Using iTunes
38. 3 changing user password 49 configuration settings 84 creating a share 51 deleting a share 52 factory restore 82 managing users 47 media server settings 99 notifications 85 private shares 49 safepoints 89 user settings 47 WD My Cloud desktop app 68 WD My Cloud Dashboard launching 32 37 WD My Cloud desktop app 68 WD My Cloud mobile app installing 60 overview 60 WD Photos mobile app 57 WD Quick View alerts 35 managing 28 mapping the drive 33 monitoring storage 34 opening shares 31 safely shutting down 34 shortcut to public share 33 shortcuts 30 uninstalling 36 viewing drive properties 33 WD SmartWare exiting safely 31 installing 20 launching 22 31 online Help 22 overview 20 WDMyCloud com accessing 64 Web browser compatibility 6 Windows 7 Backup and Restore 22 Windows 8 File History 23 Workgroup setting 80 116 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book My Passport and WD TV are registered trademarks in the U S and other countries and WD My Cloud WD SmartWare WD GreenPower WD My Cloud WD Photos WD TV Live WD TV Live Plus are tra
39. 40V AC Input frequency 50 to 60 Hz Output voltage 12V DC 1 5A Power supply 18W Operating temperature 5 C to 35 C 41 to 95 F Non operating temperature 20 C to 65 C 4 to 149 F Yes WD MY CLOUD PERSONAL CLOUD STORAGE 105 USER MANUAL APPENDIX B TROUBLESHOOTING Appendix B Troubleshooting First Steps Checklist Resetting the WD My Cloud Device Specific Problems and Corrective Actions First Steps Checklist Are all cables correctly connected and secured Is the WD provided power adapter plugged directly into a wall outlet and the drive This helps rule out power issues if the wrong adapter is used f a surge protector or extension cord is being used please plug the drive s power cord directly into a wall outlet Is the status indicator solid blue If not see Resetting the WD My Cloud Device below For any issue related to function first ensure that you are using the latest firmware for the WD My Cloud device See Firmware on page 87 for update instructions Resetting the WD My Cloud Device Resetting with Power On If you have set a password or a static IP address on the WD My Cloud dashboard and have forgotten it pressing the reset button while the device is powered up resets the password to the default value of none and to default IP settings The default IP setting is DHCP Resetting does not erase your files Follow the instructions below to reset the device using the rese
40. 7 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Media Types Supported by DLNA Audio files Video files Image Files Note Some devices may not support playback of all these files Please refer to your device s user manual to see which formats are supported Media Types Supported by iTunes Note Tunes 10 4 or later only supports music files See Knowledge Base Answer ID 8412 for additional information on ITunes supported versions The iTunes Media Server supports the following file extensions FLAC M4A MP3 MP4A and WAV Note Some devices may not support playback of all these files Please refer to your device s user manual to see which formats are supported Media Storage You can access and store media content on the WD My Cloud device by means of network shares Shares similar to folders or directories are areas set up to organize media and access them from your network Shares can be shared with everyone public or with selected users on your network private The drive comes pre configured with the Public network share which contains the following folders for media storage e Shared Music Stores music files you want to share with other users e Shared Pictures Stores image files you want to share with other users e Shared Videos Stores video files you want to share with other users WD MY CLOUD PERSONAL CLOUD STORAGE 98 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC T
41. BD Desktop 5 21 2013 12 26PM File folder Download Shared Pictures 5 21 2013 12 26PM File folder a ees I Shared Videos 5 21 2013 12 26PM File folder 1 Computer amp Local Disk C E9 DVD RW Drive D MyNet ca System Reserved E a Local Disk F Z Home wdscdm01 H ui Network RZ BERNSTEIN D R DORISNSOOC JEE WDMYCLOUD 5 Double click the Public folder to display the Shared Music Shared Pictures Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer WD MY CLOUD PERSONAL CLOUD STORAGE 17 USER MANUAL Using Windows XP Vista Windows 7 1 Physically connect the drive to your network GETTING STARTED 2 Click or Start gt Computer gt Network gt WDMyCloud and locate the device s Public folder 3 Double click the Public folder to access the Shared Photos Shared Videos and Shared Music subfolders 15 x GC J gt 4 gt Network WDMYCLOUD Public lt y Search Public S Organize Burn New folder x Favorites poci BED Desktop JB Downloads Recent Places Libraries Documents a Music t Pictures z Videos 785 Computer amp Local Disk C 19 DVD RW Drive D MyNet ca System Reserved E a Local Disk F 28 Home wdscdm0 1 H KN Network 85 BERNSTEIN D J DORISN900C 7 WDMYCLOUD Date modified dE Shared Music 5 21 2013 12 26 PM _ Shared Pictures 5 21
42. C 2 To view alist of your media players receivers on your home network click the View Media Players link The Media Streaming Options dialog box displays DA Media Streaming Options Stream music video or photos to any compatible device through your home Media players perreereeerenereeereeereeereeeeeeeeeeereng i Generic Media Receiver 192 168 1 104 OK 3 To block or unblock access for a DLNA device on the Media Streaming Options dialog box find the device whose access you want to change and toggle the switch as appropriate S ON Allows access default OFF Denies access 4 Click OK to return to the Media page 5 If you encounter a mismatch in the amount of WD My Cloud content accessible or viewable by a DLNA device you can click one of the following Note Re scanning and rebuilding take place automatically You only need to use the buttons if you are having a problem Only the file types listed on page page 98 are supported and will be counted Important Use caution when completing this procedure Rebuilding the DLNA server database could take a considerable amount of time depending on the number and size of the files involved Rescan The WD My Cloud device searches for changes made to your media libraries Try this first Rebuild The WD My Cloud device rebuilds the DLNA database from scratch To enable or disable iTunes 1 To enable iTunes to access your music files through your iTunes
43. Cloud Access Generate an activation code to get remote access to the content on your drive Steps k Select a user from the drop down list and click Get Code to generate an activation code Install WD Photos and or WD 2go on your tablet or mobile device Launch app and tap Connect Now Select your product Enter Activation Code meN poisisssvssssosssssssvssssvvs s iv sssss vsvissss sss ivvsvss sss ssvovsvssssssssssv sss s Select a User admin v Cancel Get Code 2 To generate an activation code select a user from the drop down list and click Get Code The dialog box displays the activation code and the code s expiration date cf Add Cloud Access Activation code successfully generated Enter the code in your app on your mobile device Activation Code 8583 9242 3905 Expiration Sunday June 30 2013 5 19 35 PM P O kK 3 Click OK 4 Follow the steps listed on the first Add Cloud Access dialog box to connect your tablet or mobile device to the WD My Cloud device WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 42 AT A GLANCE THE DASHBOARD Users The Users panel displays the number of users currently set up to use the WD My Cloud device 1 To add a user click the plus sign in the lower right of the panel The Add User dialog box displays Ae Add User First Name Last Name Email Password Confirm Password Required Can
44. D My Cloud device controlling whether computers and mobile devices can access the content on it Cloud Access Remote Access Connection Status Connected Relay connection established Gi For best performance enable UPnP on your router to establish a direct connection 1 Toggle the Remote Access switch to enable ON or disable OFF Remote Access to the WD My Cloud device Note For information about turning on cloud access for a single device or user see Mobilizing Your Files with WD My Cloud Mobile Apps on page 56 2 Connection Status displays information about the status of the remote access connection to the WD My Cloud device WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 74 CONFIGURING SETTINGS 3 Click the Configure link to change the type of connection Cf Cloud Access Connection Options onfigure connection options for remote access to your device onnectivity Aa Manual Win XP Attempts to establish a direct connection between vour device and the route ontent Database Rebuild Cancel Save By default the WD My Cloud device automatically establishes a direct connection between your mobile devices and router 4 o change the connection type a To make a manual connection click Manual External Port 1 HTTP and External Port 2 HTTPS numbers display You can change these port numbers b If you are using the Win XP operating system click Win XP
45. D My Cloud device and computer are connected to your network If you disconnect the device from your network backup temporarily stops Once you reconnect the WD SmartWare software automatically scans your computer for new or changed files and resumes backup protection See your backup as it happens Visual backup organizes your content into categories and shows the progress of your backup Retrieve lost files effortlessly Bring back your valuable data to its original location whether you have lost all your data or just overwritten an important file Take control Customize your backups Installing WD SmartWare Software Note WD SmartWare Pro software is a free upgrade providing you with three licenses for your household The installation process gives you the choice of installing standard WD SmartWare or WD SmartWare Pro Pro enables you to back up to non WD drives otherwise unsupported WD drives and the cloud via Dropbox 1 Access the online Learning Center at htto www wd com setup wdmycloud DEJ vearnine center pot of Welcome tothe IS eB Learning Center L 8 To get your WD device up and running select a product WD MY CLOUD PERSONAL CLOUD STORAGE 20 USER MANUAL BACKING UP AND RETRIEVING FILES 2 Select WD My Cloud to display the WD My Cloud Welcome page CZJ my couo Welcome to personal cloud storage Get the most out of your My Cloud network drive Setup Softwa
46. LOUD STORAGE 61 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Cancel Add Device Guide Me Activation Code 0732 4559 4022 Activate c You must generate one code for each app you want to activate Codes are valid for 48 hours from the time of request and can be used one time only See Enter your user name and password 5 Tao Done 6 Tap your WD My Cloud device to display its share s lai Devices v Shares O Public gt 5 SmartWare gt a Astro Shares gt WD MY CLOUD PERSONAL CLOUD STORAGE 62 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 7 Tap a share to display its subfolders iPad Shares v Public oe ali of of CJ ae eae Public Shared Pictures 100210 Download 014 jpg E 3 5 MB 10 3 10 5 08 PM 9 2011 05 051 jpg eH i 2 7 RB nawi 2d F K coal 2011 02 04a JPG 58 5 KB lt 851 10 30 AM 2011_02_04c JPG 40 9 RE ST 10 39 AM G 308601 2595803254609 124053 13 8 KB 11 101 4 15 PM 9 Tap a file to display it Note If you have problems installing the WD My Cloud app visit http websupport wd com rn wamycloud asp For more features and instructions see the app s online Guide Me page Help FAQs and tips or go to htto wdmycloud wd com If you suspect that your WD My Cloud database has been corrupted rebuild the database See Cloud Access on page 74 WD MY CLOUD PERSONAL CLOUD STORAGE 63 USER MANUAL ACCESSING YOUR CLOUD
47. NTP to access the Internet and automatically set the time If you are not connected to the Internet you must enter the date and time manually Language amp Clock Language English M Time Zone GMT 08 00 Pacific Time US amp Canada Ww NTP Service ON Primary Server time windows com Configure Date amp Time Monday June 10 2013 1 46 04 PM WD MY CLOUD PERSONAL CLOUD STORAGE 73 USER MANUAL CONFIGURING SETTINGS 1 View or modify the following settings Language From the drop down list select the language in which you want the WD My Cloud web pages to display The default language is English Time Zone From the drop down list select the time zone where your device is located NTP Service Leave NTP Service ON to automatically synchronize your device to update the time and date A page displays current NTP servers and you can add another NTP server if you choose If you turn NTP Service to OFF click the Configure link that displays enter the current date and time and click Save Primary Server If you want to change to another primary NTP server click Add User NTP and then enter the URL address of the new primary server Date amp Time The date and time display They are synchronized to the NTP network time protocol server by default 2 Click Save for each change you make Cloud Access If you are an administrator you can turn cloud access on or off for the W
48. New Email 4 Enter the email address of a recipient and then click one of the following Save Send Test Email 5 Optional Add up to five email addresses by repeating steps 3 and 4 as needed 6 Optional To delete an email address click the trash can icon to its right 7 Click OK To configure the severity of notifications that display in the web interface 1 Inthe Notifications Display section move the slider to choose the severity of notifications to display 2 Click OK WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 86 CONFIGURING SETTINGS Firmware The Firmware page enables you to set up the device to update the WD My Cloud firmware automatically or to manually check for an update file The current version number and the date of last update of the WD My Cloud firmware display 1 On the Navigation bar click Settings and then click Firmware on the left panel im My Cloud tat Settings Manual Update Auto Update You can schedule the WD My Cloud device to conveniently check for available software updates and install them automatically This is the easiest way of ensuring the WD My Cloud firmware is Current Note After a firmware update installs the WD My Cloud device reboots Since a reboot will affect users ability to access the cloud you should schedule the updates to occur at times when the likelihood of users accessing the cloud are minimal To update WD My Cloud firmware automati
49. REMOTELY The Pathway to Your Personal Cloud gt If you can access the Internet from a computer you can securely access your media and files anywhere in the world WD My Cloud web access provides free remote access to your WD My Cloud personal cloud storage Once you log in the WD My Cloud device is mounted to your computer like a local drive and your remote folders are available on your Mac or Windows computer Seamlessly open save as and attach files to emails from this virtual drive Accessing Your Personal Cloud on the Web Note WD My Cloud access is not compatible with 64 bit Windows XP First Time Users 1 After a user account is created the new user receives an email with instructions for creating a wdmycloud com password 2 Follow the instructions in the email The My Cloud Sign in page displays My Cloud sign In 3 Enter the email address associated with the user and a password for wdmycloud com and then click Sign in Password must be between 8 and 30 characters and contain two of the following a number 0 9 an uppercase letter A Z or a special character A amp 4 The My WD Devices screen displays your device Continue to Using Your Personal Cloud wdmycloud com on page 65 Returning Users 1 Ina browser sign in to htto www wdmycloud com using the password you created for wdmycloud com My WD Devices page displays your device 2 Continue to Using Your Personal Clo
50. Shares Public About Shares Shares are content storage areas ike folders SmartWare You can create single or multiple shares on your storage device and control access to each of them TimeMachineBackup Do one of the following D user2 Select a share from the list on the left O user3 Click the Add Share button below the list CS E L ia ee Help Topics Manage Shares C oe C Creating a Share Changing Access to a Share 2 Click a share to display its profile and user access information The user access list is inaccessible when Public Access is ON you can change the user s access to the share when Public Access is OFF WD MY CLOUD PERSONAL CLOUD STORAGE DU USER MANUAL MANAGING USERS AND SHARES We My Cloud Loa D fat PR ct TE Home Users Cloud Access Safepoints Settings About Shares ohare Profile C Dons Share Name ere Share Description O Smartare Medha Senang O TimeMachineBackun Public Access Oj Usage 4 GB Ouse User Access Creating a New Share You can create a share and designate it as public or private For example if the share contains financial information you may want to make the share private Or if there are photos you would like a friend to see you can make the share public to that friend 1 Click the Shares icon on the navigation bar to display the About Shares page 2 Click the Add a Share icon OF CJ Add Share Cre
51. Sues Eh all GP vour data aired CORS aca SATIS G0 De PCC In Tht iie G Bal WO Chud GZ On 6 COITrahFdr chee on our ebaH TI doni HNelemk lt 3 Click either Local USB or Scan Network to display a list of available devices on your local USB drive or network Le Create a Safepoint Select a device Public Q Network Scan Back Cancel Create a Safepoint Select a drive t Local Scan _ _ Western Digital M v MY_PASSPORT Back Cancel Note To rescan the network at any time click the blue refresh rediscover icon in the upper right Important If you create a safepoint with shares you wish to keep private create the safepoint on a private share WD MY CLOUD PERSONAL CLOUD STORAGE 90 USER MANUAL MANAGING SAFEPOINTS 4 Select the target device and the share for the operation and click Next If the share is password protected enter appropriate credentials Create a Safepoint Select a device Q BERNSTEIN D vy Back Cancel Next Important If you create a safepoint with shares you wish to keep private create the safepoint on a private share The Create a Safepoint dialog box displays Create a Safepoint Auto Update orr Required Back Cancel Next 5 Enter a name and description for the safepoint Note The name must include 1 32 characters is case sensitive and cannot contain spaces or symbols except underscor
52. WD My Cloud Personal Cloud Storage User Manual My Cloud WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or e mail support service at htto support wd com lf the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support E mail support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wd com Accessing Online Support Visit our product support website at support wad com and choose from these topics Downloads Download drivers software and updates for your WD product Registration Register your WD product to get the latest updates and special offers Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or answer ID Installation Get online installation help for your WD product or software WD Community Share your thoughts and connect with other WD users
53. a Player The Media crawler section shows progress bars They change to check marks when the scan is complete Hovering the cursor over the check marks in the media scan section displays a progress bar and number of files processed The DLNA section shows scan in progress next to the DLNA Media Server text and only shows counts of files as it is scanning When the scan is complete a check mark replaces the progress bar Hovering the mouse over a check mark displays status and number of files scanned 2 Click a category s check mark to see scan results 3 To return to the Home page click OK Obtaining Customer Support To open the Support page 1 Click the Help icon at the top right of each page to display the Helo menu WD MY CLOUD PERSONAL CLOUD STORAGE 44 USER MANUAL AT A GLANCE THE DASHBOARD 2 Click Support to display the following page D Support Request Automated Support Create and Save System Report fe and ave a comprehensive sy siem mapari lo youn EVE Creale and Save Support Resources If a problem occurs with the WD My Cloud device WD Customer Support will need information about your WD My Cloud device to troubleshoot and determine the best solution There are two ways in which you can get your device info and request support Runasystem report and send it to WD automatically Create a system report manually and send it to WD Requesting Automatic Support Note To us
54. able disable remote cloud access for users generate device access codes for users to connect remotely to their personal cloud and monitor remote access status Safepoints Create safepoints on either a USB drive attached to the WD My Cloud drive or on a different storage device within your network Settings Enable disable cloud access for the device Configure advanced settings for Internet connections wireless connections storage drives system administration security the local network LAN and firmware updates SoRAD WD MY CLOUD PERSONAL CLOUD STORAGE g9 USER MANUAL AT A GLANCE THE DASHBOARD Viewing Drive Status and Making Updates The body of the Home page shows the status of the drive and its functions and provides shortcuts to the most necessary tasks Capacity Device Diagnosis TB F re 5 l Firmware v03 00 01 384 Cloud Devices Users Content Scan 8 Idle Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud device 1 To see more detailed information click the arrow in the lower right of the Capacity panel to display the current usage of the drive s capacity Capacity Usage Current usage of your system capacity Free Space 2 TB H Videos 0 MB fa Music Tracks 0 MB 8 Photos 0 MB Other 210 MB 2 o return to the Home page click OK Diagnosis The Diagnosis panel displays the overall health of the
55. age screen displays Aim My Cloud My Cloud Personal Cloud Storage 5 Click Get Started Wa My Cloud Let s get this out of the way Mh etier Dansal Red Caer License Agree mrn R IMPORTANT READ CAREFULLY This Esd User License Aggeemem Agreement j ai a legal contract berean you ether aa an indridual or a angle amity you and Westerns Digital Technologies Inc TO pete pou mie of dhe ADT wela rr and relied lnr or elector Securmretanen euch rae anil the deceit eolbecnive T m aa the Sh ae h TOLU AGREE TO BE BOLAD BY THE TERMS OF THIS AGREEMENT NCLLUDIAG WESTERS DIGITAL S PRIVACY POLICY INCORPORATED HEREIN SEE SECTION dh BY INSTALLING ACTIVATIAG COINS OR OTHERWISE L SIS THE SOFTWARE IF VOU DO SOT AGREE DO SOT IXSTALL ACTIVATE COPY OR USE THE SOFTWARE Tha Agreceecnn mary be anncnded Fenn me 16 ime by poaz ra peed on AD a eee iy ake cory ont 3668473 and poe ages pazh notes vou are grum the opportersty tome ae ener YO a on 10 this Agreement and wee agree bp ber Tene pba gny chacges to this Agrenment of ru contri 30 oer the Sofas afii sick lass pt pated ThE See ie ANT 6 Read the Western Digital License Agreement that displays then select the Agree check box and click Next WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 13 GETTING STARTED The Get Powered Up and Connected screen displays We My Cloud BH connec Get powered up and connected 7 When the LED on your WD My Cl
56. and importing 84 Drive status 40 Drive viewing properties 33 E Enabling cloud access forauser 54 for the device 54 Energy saver 76 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL INDEX Environmental compliance China 111 F Failed router troubleshooting 107 Features 3 Firmware updates 41 G Getting started with online setup installer 12 without online setup installer 17 H h 110 h chste 110 How dol 46 I ICES NMB 003 compliance 110 Icons information 39 navigation 39 shortcut to WD My Cloud 16 Installer software 12 Installing WD My Cloud app 60 WD My Cloud desktop app 68 WD Photos 57 WD SmartWare software 20 Internet connection 6 iTunes media types supported 9s streaming media 102 L LAN configuration 77 requirements 6 Language settings 73 Launching WD My Cloud Dashboard 22 WD SmartWare 22 31 LEDs back panel 12 front panel 11 Log files sending to Customer Support 45 M Mac Apple Time Machine 23 enabling backup 76 Public folder 19 Making a share private 52 114 Managing users and shares 47 using Quick View 28 Mapping Public share 18 USB drive 104 using WD Quick View 33 Media enabling streaming 80 Media players accessing WD My Cloud 101 media types 98 Media servers overview 97 settings 99 Media setting DLNA and iTunes 20 Media streaming in iTunes 102 Mobile apps installing WD My Cloud 60 installing WD Photos 57 Mobilizing your files overview 56 Monitoring
57. artWare TimeMachineBackup ad Note To view all of the shares on the drive click the name of your WD My Cloud device under Shared 3 Select the share you want to view Windows For a private share if prompted for a user name and password enter those associated with your user account on the WD My Cloud dashboard see Creating a User on page 48 If you make the user name and password for the dashboard the same as those for logging into the computer no user name or password are required here Mac OS X For a private share if prompted for a user name and password enter those associated with your user account on the WD My Cloud dashboard see Creating a User on page 48 For a public share if prompted for a user name and password select Guest Launching the WD My Cloud Dashboard Select Dashboard on the WD Quick View submenu to launch the application The Welcome page displays See At a Glance The Dashboard on page 37 WD MY CLOUD PERSONAL CLOUD STORAGE 32 USER MANUAL MANAGING YOUR DRIVE WITH WD QUICK VIEW Mapping the Drive Windows 1 Select Map WD My Cloud device name on the WD Quick View submenu The Map x What network folder would you like to map Specify the drive letter for the connection and the folder that you want to connect to Drive Folder Example server share V Reconnect at logon T Connect using different credentials Connect to a Web site
58. ate Share ohare Name Vacation2012 ohare Description France videos Media Serving ON Required Cancel Save 3 Complete the settings as follows Share Name Assign a name to the share Names must be case sensitive and contain 1 32 alohanumeric characters but no spaces WD MY CLOUD PERSONAL CLOUD STORAGE 51 USER MANUAL MANAGING USERS AND SHARES Share Description optional Enter a brief description of the share to remind yourself of what it contains Share descriptions must begin with an alohanumeric value and can contain up to 256 characters Media Serving optional If you want to stream media stored in this share to other devices switch Media Serving to ON Default is OFF 4 Click Save The About Shares window returns It now lists the new share showing its profile and user access information 5 If desired change the share s access level by clicking the appropriate icon for the share read write read only NO ACCESS Making a Share Private If you decide there is a reason to limit access to a public share convert it to a private share 1 Select the share A Share Profile oF User J O oF 9 a a t A a os l a R E A iari E E e Ho Acia 2 On the About Shares page switch the Public Access button to OFF 3 For each user listed in the User Access section select the level of access by clicking the appropriate icon for the share read write IREN read
59. ate the drive may be overheated or about to fail In Windows a balloon alert displays as well Note If the drive overheats power it down and let it cool for 60 minutes Power it back on and if the problem persists contact WD Support WD MY CLOUD PERSONAL CLOUD STORAGE 34 USER MANUAL MANAGING YOUR DRIVE WITH WD QUICK VIEW WD Quick View Alerts Option An option on the WD Quick View submenu displays alerts such as e Drive is reaching maximum capacity e Drive is full and subsequent backups cannot take place Displays every five minutes until soace is made available e Updates are available To view drive alerts 1 To display one or more alerts select your drive then select Alerts on the WD Quick View submenu Multiple alerts are arranged chronologically WD Quick View Unsafe device removal WD Alerts WDMyCloud WDMyCloud Alert System restart A The system has restarted Sat 29 Jun 2013 13 21 22 PDT Y System restart Alert System restart The system has restarted Sat 29 Jun 2013 13 24 59 PDT Alert System restart i The system has restarted Sat 29 Jun 2013 13 45 27 PDT Firmware update successful Alert Unsafe device removal i A USB device vendor modet Patriot Memory serial number 070B33BF0D20C605 was removed without being ejected possibly affecting data on share PATRIOT Sat 29 Jun 2013 16 59 28 PDT laai T anei ER EPSE l View All i
60. basic Administrative LaSkS cuca RE oer ee ben AR RR is Ea ewe he 2 eee ee NT 46 7 Managing Users and Shares 000 cee eee eee 47 ADOUT USES csi ee en sheets eres Gey cee eae ae eee eee oe ee 47 FOOU Nabe oii dsc eos eta as nee AE Cee E aed Bee ae Beene Bota A 50 Accessing the Contents of a Share Locally 0 0 00 ccc eee 53 8 Accessing Your Cloud Remotely 000 0c eee eee ee 54 Enabling Cloud Access for the WD My Cloud Device 20 00 00 e eee 54 Enabling Cloud Access fora USer 0 0 00 cece ee teens 54 Mobilizing Your Files with WD My Cloud Mobile AppS cee eee 56 The Pathway to Your Personal Cloud 2 0 00 cee ee eee eee 64 Accessing Your Personal Cloud on the Web 0 0 eee ee eee 64 Using the WD My Cloud for Desktop App 0 0 ccc eee eee 68 9 Configuring Settings 4500008 s s e Jini eae eae awe 72 CT Seale sapace ae ce Alla use aes eed E E Seana TTT 72 NEIWOK a asin be ee het a le eh Sk Sen el Ak ade eee Bee Sal ia en E ah a a Tf Medid sunon SoU Sa ol ON en ON Ue cid Oa woh ek BS ee RO hae R NNN 80 MIT US E E nae asa ahr a ta ahs BARGE ena TT ae ede hogs aes A Sh 6 81 NOUNGATIONS 454 60 ea be eee Ete ek death Oe dh Se acne SL ote RAO Ae gues 85 PIPING eo SNR BeOS OE pe RRO aa Sn Ie ae A eae ane S L 87 10 Managing Safepoints lt s s s s s x e s lt x lt e e e eee es 89 ABDOU SATS DOINNES se 922 wx Wie Ge ee ree eee ek SR RO ae ba eae he ie ke ete 89 Creating a Sal
61. bit Ethernet recommended to maximize performance of wired connection 802 11n or 802 11ac to maximize Wi Fi performance especially when streaming videos Internet Broadband Internet connection is required for initial setup and software downloads as well as for remote access and mobile apps WD MY CLOUD PERSONAL CLOUD STORAGE 6 USER MANUAL PRODUCT OVERVIEW Pre installation Instructions Before installing the drive select a suitable place for it for maximum efficiency Place it in a place that is Near a grounded power outlet Clean and dust free On a stable surface free from vibration Well ventilated with nothing blocking or covering the slots and openings on the top and bottom of the drive and away from sources of heat Secluded from electromagnetic fields from electrical devices such as air conditioners radio and television receivers Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage the drives Observe the following precautions when unpacking and installing your external storage product WD MY CLOUD PERSONAL CLOUD STORAGE Do not drop or jolt the drive Do not move the drive while it is powered on Do not use this product as a portable drive USER MANUAL PRODUCT OVERVIEW Product Views Front D ___ Multi Colored LED My Cloud Back Reset button USB 3 0 port
62. both the Password and Confirm Password fields 4 Click Save Editing User Settings 1 On the Set Up Users page select the user The User Profile and Share Access panels display 2 Modify the settings as desired and click Save Removing a User You can delete all users except the administrator 1 On the Set Up Users page select the user 2 Click the Remove User icon A and in response to the confirmation message click OK WD MY CLOUD PERSONAL CLOUD STORAGE 49 USER MANUAL MANAGING USERS AND SHARES About Shares A share is an area on the WD My Cloud device for storing files A share can be public so that all users can access the contents or private to limit access to selected users The Shares icon on the navigation panel displays a list of shares on the WD My Cloud device and enables the administrator to manage shares and user access Viewing a List of Shares 1 Click the Shares icon on the navigation bar to display a list of shares on the WD My Cloud device For each share name the description and the media serving and access status display Included in the list as shares are WD SmartWare backup TimeMachine Backup and shares on a USB device connected directly to the WD My Cloud expansion port The first time you access the page it displays an explanation a graphic description and links to pertinent Help topics WD My Cloud A A PR cH G Home Users Cloud Access Safepoints Settings About
63. cally Auto Update Enable Auto Update ON Update Schedule Daily We 3 00 v AM v 1 Toggle Enable Auto Update to ON 2 From the drop down lists specify the frequency e g daily and time at which the device should look for an update on the WD website and if one is available to automatically install it and reboot 3 Click Save WD MY CLOUD PERSONAL CLOUD STORAGE 87 USER MANUAL CONFIGURING SETTINGS Manually Checking for Updates 1 In the Available Updates section click Check for Update The button will be labeled Update Now if new firmware is found Available Updates New Firmware WDMyCloud v03 00 01 369 Update Now G Release Notes Current Version WDMyCloud v03 00 01 338 Core F W Last Update Tuesday May 28 2013 2 59 59 PM A message lets you know whether new firmware is available If it is not available click OK If new firmware is available click Install and Reboot y New Firmware Available Firmware Update Version found WDMyCloud 03 00 01 384 Release Notes x Your firmware will now be updated Do not unplug your device during the firmware update installation After completing the firmware update your network drive will automatically reboot It is aiso recommended thai you install the latest updates for the operating system on your computer before you proceed important Ensure you have multiple copies of your data another backup before updating your driv
64. ce on page 109 Device Maintenance Device Power shutdown Reboot To reboot your drive 1 On the Utilities page in the Device Maintenance section click Reboot The following message displays Reboot You are about to reboot your network device any backups file activity or file transfers may be intenupted Cancel OK T ETTET EEE tasers 2 Ifthe drive is not processing information or it is but you choose to proceed click the Continue button WD MY CLOUD PERSONAL CLOUD STORAGE 83 USER MANUAL CONFIGURING SETTINGS The drive shuts down and then restarts Wait until the LED is solid blue before resuming work with the WD My Cloud device To shut down the drive 1 Click Shutdown Device 2 A message reminds you that shutting down may interrupt important processes Shutdown Device You are about to shut down your network device any backups file activity or file transfers may be interrupted Cancel OK Jeger ee fie eee 3 Ifthe drive is not processing information or it is but you choose to proceed click OK The following message displays Gi Shutting Down T 4 Click OK to close the message 5 When the LED on the front of the device is off you can safely unplug your drive 6 Close the browser Import Export Current Configuration System Configuration System Config Save Config File Import File G Important Before doing
65. cel Save 2 Enter the required information and click Save Shares The Shares panel displays the number of public and private shares that have been created on the WD My Cloud device 1 To adda share click the plus sign in the lower right of the panel C Add Share Create Share Share Name Vacation2012 Media Serving ON Required Cancel Save 2 Enter the share name and share description optional 3 If you want to stream media stored in this share to other devices switch Media Serving to ON 4 Click Save WD MY CLOUD PERSONAL CLOUD STORAGE 43 USER MANUAL AT A GLANCE THE DASHBOARD Content Scan The Content Scan panel displays information about the latest media scan of the content stored on your WD My Cloud device and of the videos music and photos being streamed to DLNA devices The scan takes place when the content changes for example when files are added 1 To view the results of the latest content scan click the arrow at the bottom right of the Content Scan panel to display the Contact Scan Status screen ain Content Scan Status t Media dabase scan C ve v B u v sk v RNA S B wv fa BiLe W v OK Note Actually the WD My Cloud device runs two scans The first section allows cloud accessed devices mobile to see thumbnails for supported files e g jogs The second section is what a media server would see and be able to access e g Windows Medi
66. ceritone ren ee RENE ia sewed seca eeee sd iil 1 Important User Information s s e e cece eee 1 important Salety Tans Fes el i444 4 fad ich eat tae eae wee heh tei e a Shoe ews 1 Recording Your WD Product Information 000 eee as 2 2 Product Overview lt sss s s s s s s e ee aware he ee eee 3 POOUL ING lt 3 SCM bern Nate tort a ntteelee tee ht eh Mod br Gees eRe a eta eee ee ee 3 About the Learning Center 0 2 2 0 0 cc ee eee eee eens 4 Package GOntents 4 04 aston o idem walk added asi Beth ded We enna dea Beard b a aids soakstoed 5 System Requirements socre erir de fores n p a ee eee eens 6 Pre nstalation Tere TIO se aT he e SR a R Gee ae a E E R T T Handing PFECAUTIONS sy s tarere e eea a a a Ee a a aad a Sea kao EA T PROGUCE VIGW Ge aa Matto Nee a Bok a aa p r aa a toe dy teed a 8 3 Gening Stalled sites eaters eee as Se ee ee ees 10 Physically Connecting the Device 0 0 ee ee eee 10 LBS hia ea eee ae e Ray kOe es Eh eee oars elo a oe ee ae 11 Getting Started Using the Online Setup Installer n nn 20 0 0 00 cee eee 12 Getting Started Without the Online Setup Installer 0 0 0 0 c eee eee 17 Getting to the PubliG Snare cui 62st a iat shee ie 6 ote OER ed ee Sha S aes 17 4 Backing Up and Retrieving FileS s s s s s e eee eee 20 Using WD SmartWare Pro Windows Onlly 00 e eee eee eee 20 Using Windows 7 Backup and Restore 2 0 00 ees 22 Using Windows 8 File History
67. cess to existing shares Viewing Users 1 On the navigation bar click Users to display the Set Up Users page You ll see a description of the page and some Help topics WD My Cloud e l A A c IG Home Shares Cloud Access Safepoints Settings Set Up Users A jane About Users Control access to your personal cloud content by setting up user accounts and levels of access os Each user must have a WOMyCloud com login kd X Do one of the following T Select a user from the list on the lefi iw P Click the Add User button below the list L 9 er Help fo RX i Managing Users Adding a ser A Changing Access to a Share WD MY CLOUD PERSONAL CLOUD STORAGE 47 USER MANUAL MANAGING USERS AND SHARES Only the admin is listed in the Set Up Users pane Once you create more users they are listed as well Note If you entered your name when you created your personal cloud your name rather than admin is listed first The admin has a check mark beside the name fat BL Pp A HWE My Cloud Set Up Users At Share Access or fa Meas lt aeiae 2 To view user details click a user name on the left The user s profile and share access information display Initially all the shares are Public and inaccessible meaning they cannot be changed on the Add a User page Note For information about changing share access see Making a Share Privat
68. contained in any Product placed in its possession Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 2 years in the North South and Central America region 2 years in the Europe the Middle East and Africa region and 2 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD may at its discretion make extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at hAttp support wd com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above
69. ct has been dropped or the chassis has been damaged lf the product exhibits a distinct change in performance contact WD Customer Support at htto support wd com Recording Your WD Product Information Remember to write down the following WD product information which is used for setup and technical support Your WD product information is found on the label on the bottom of the device Serial Number Model Number Purchase Date System and Software Notes WD MY CLOUD PERSONAL CLOUD STORAGE 2 USER MANUAL PRODUCT OVERVIEW Product Overview About the System Features About the Learning Center Package Contents System Requirements Pre installation Instructions Handling Precautions Product Views About the System The WD My Cloud personal cloud storage system is a high performance system providing secure wireless access to your media and files from any computer tablet or smartphone when it is connected to a wireless router Connect this powerful system to your wireless router for shared storage on your home network and accessing your files from within and outside the home Share files with your Mac and PC stream media to your DLNA compatible devices and access your files remotely with the WD My Cloud apps and the WDMyCloud com web site This user manual provides step by step installation instructions and other important information about your WD product Translated versions and updates to this user manual can be downl
70. ctly to your personal cloud and then securely access and share your memories from anywhere Have a public cloud account Conveniently expand your personal cloud with full access to your Dropbox and other cloud accounts Download the WD My Cloud mobile app from the Android Market Apple App store Windows store or Blackberry World With the WD My Cloud mobile app you can Open and view the important files stored on your WD My Cloud device from anywhere without copying them to your mobile device Show off your photos stored on your WD My Cloud device Connect to other cloud sites such as Dropbox Google Drive and Skydrive from your tablet or smartphone Stream and enjoy music and video files stored on your WD My Cloud device Note Video streaming performance is best over your LAN and when your mobile device is connected using Wi Fi wireless connections WAN streaming performance may be limited by upload speeds on your home Internet connection Share your presentations on your Apple or Android tablets WD My Cloud supports most major file types such as Microsoft Word documents Microsoft Excel spreadsheets and PowerPoint presentations For more features and instructions see the Help Guide Me page and Quick Tips within the WD Photos application or go to htto wdmycloud wd com Note WD My Cloud brings your data from the WD My Cloud device to your tablet handset or other portable devices using Google Android or Ap
71. cumentation 1 In the task bar click the File Explorer icon Click Computer 7 In the Ribbon top of page click Computer gt Open Control Panel Click System and Security and then File History On the File History page ensure that File History is On In the left panel select Select Drive File History detects your WD My Cloud device and lists it in the Select a File History drive list 7 Click Add Network Location A Select Folder pop up displays your WD My Cloud s name 8 Double click the device name 9 Select a share 10 Click Select Folder and then OK 11 Click Turn On ot ee R T Using Apple Time Machine Backing up The Apple Time Machine is a built in feature on Mac OS X Mountain Lion Lion and Snow Leopard computers that can back up everything on your computer music photos documents applications emails and system files The WD My Cloud device can store these backups so that if your hard drive or operating system should crash or you lose a file you WD MY CLOUD PERSONAL CLOUD STORAGE 23 USER MANUAL BACKING UP AND RETRIEVING FILES can easily restore it to your computer You can also specify the maximum amount of space you d like to use on your Time Machine to back up your files Setting Time Machine Important Before setting up Time Machine on the WD My Cloud dashboard click Settings to navigate to the Settings General page Check under Mac Backups to make sure Time Machine is set to ON
72. date your device to support the media format that you want to play Refer to your digital media adapter s user manual for further information Make sure the share containing your media content is enabled to serve that type of media See Creating a New Share on page 51 Try re encoding the media file Test the media file on a PC MAC running a different media server to help determine if the file is not corrupted plays on a other media players etc l am having trouble shutting down the WD My Cloud Device If you are unable to shut down the drive using the WD My Cloud dashboard or the WD Quick View icon 1 Double check every computer on the network to ensure no files are open or transfers are In progress 2 Check the following Ifthe LED is solid blue indicating the drive is idle or pulsing blue indicating the drive is on standby the drive is ready to shut down S lf the LED is white may look somewhat violet the firmware is being updated Do not allow power to be lost to your device as this could corrupt the firmware in the drive and cause data loss Loss of power may also cause the device to become inaccessible Ifthe LED is any other color wait for it to turn blue If it does not turn blue consult Checking the Front Panel LED on page 11 3 Disconnect the power cable if steps 1 3 do not resolve the issue 4 Wait 30 seconds 5 Reconnect the Ethernet cable and power cord and then power on the drive
73. default To set up Time Machine to back up files to your WD My Cloud drive 1 Use one of the following methods to open Time Machine S Click the Time Machine icon in the Dock z Click the Apple menu gt System Preferences and select Time Machine Click Go gt Applications and select Time Machine 2 If this is your first time creating a backup the following page displays You haven t selected a location for Time Machine backups To select a location for backups set up Time Machine Cancel Set Up Time Machine ane Time Machine Name TimeMachineBackup t w WDMyCloud A A Available 1 92 TB of 1 92 TB Oldest Backup Select Disk Latest Backup June 14 2013 Options Next Backup Today 1 46 PM Time Machine Time Machine keeps s Hourly backups for the past 24 hours s Daily backups for the past month OFF ON s Weekly backups for all previous months L j The oldest backups are deleted when your disk becomes full v Show Time Machine status in the menu bar L 14 Click the lock to prevent further changes 7 a 3 To adda Time Machine drop down menu icon G the menu bar at the top of the page select the Show Time Machine status in the menu bar check box This menu enables you to start a backup enter Time Machine to restore files or open the Time Machine Preferences page WD MY CLOUD PERSONAL CLOUD STORAGE 24 USER MANUAL BACKING UP AND RETRIEVING FILES
74. demarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 2013 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 7051038 A00 Sep 2013
75. ds Note that importing a configuration in this case does not restore shares or users If you want to restore the complete contents of a WD My Cloud device including user settings backups and data use the safepoint feature described on About Safepoints on page 89 A restore disrupts service to users currently accessing your cloud WARNING Do not unplug your WD My Cloud device while a restore is in progress As an administrator you can restore the WD My Cloud device to its original default settings as well as wipe out all data securely Three restore operations are available System Only Changes all settings back to the factory default values makes private shares public and returns the administrator password to none Your content remains untouched and intact Note You can also do a system restore physically See Resetting the WD My Cloud Device on page 106 Quick Restore Reverts all settings to their factory default values deletes data in shares and sets the shares back to factory defaults resets the WD My Cloud system and erases the drives It takes several minutes Full Restore Reverts all settings to their default values permanently overwrites or erases all user data and shares It could take several hours for the process to complete To restore the WD My Cloud device System Factory Restore Factory Restore System Only Quick Restore Full Restore WARNING Interrupting the factory resto
76. e Cancel install and Reboot Manually Installing an Update 1 oF a Go to the WD Tech Support Downloads page at htto support wd com product download asp If a later version of WD My Cloud firmware than your current version is available select the WD My Cloud and click the Current Firmware link to go to the product update page Click the Download button Download the firmware file and save it to your desktop Unzip the zip file to access the deb file If not already on the Firmware page on the dashboard Navigation bar click Settings and then click Firmware on the left panel In the Manual Update section of the Firmware page click Update from File Manual Update Firmware Image Update from File Select the deb file and click Open A message prompts for confirmation that you want to update now Click Install and Reboot A progress bar displays When the process is complete the WD My Cloud device reboots WD MY CLOUD PERSONAL CLOUD STORAGE 88 USER MANUAL MANAGING SAFEPOINTS Managing Safepoints About Safepoints Creating a Safepoint Updating a Safepoint Recovering a Safepoint Deleting a Safepoint About Safepoints You can create a complete backup or snapshot of your WD My Cloud device called a safepoint and save it to an external location on your home network or an attached USB drive attached to the USB expansion port Safepoints can be created or run on a schedule you defin
77. e on page 52 Creating a User The administrator creates users and may limit their access to shares 1 Click the Add User icon below the list of users to display the Add User dialog box First Name Last Name Email Password Confirm Password Cancel A amp A Add User Required Save WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 48 MANAGING USERS AND SHARES 2 Enter the user s first name last name and email address optional The first name becomes the user name If you do not enter an email address the user will not receive an email confirming WDMyCloud com access and instructions 3 To prevent others from accessing the user s private share you may enter a password for the user 4 Click Save The Set Up Users page displays a profile of the new user who is listed on the left Note To assign a private share for the user see Making a Share Private on page 52 Important Make sure to inform the user of the name and password which is needed to access private shares on the LAN Changing a User s Password When viewing details about a user the administrator can add or change the user s password no password is the default setting 1 On the Set Up Users page select the user from the list on the left 2 Click the Edit link to the right of the Password button to display the Edit Password dialog box AG Edit Password 3 Enter the new password in
78. e They include a record of users data and shares on your device any backups created using WD SmartWare Apple Time Machine Windows 7 Backup or Windows 8 File History and any associated device configuration details Creating a safepoint ensures that you can easily recover your data from a specific point in time to anew WD My Cloud device in the unlikely event that your WD My Cloud device fails Creating a Safepoint To create a safepoint for your WD My Cloud drive 1 On the navigation bar click Safepoints icon to display the Protect Your Stuff page MD My Cloud lt O tat AR G e Home Users Shares hood Access Softens Protect Your Stuff About Safepoints A Sale point E a Snapshot of the data on your CVE ai a specific point in ime In the unikety event your ky Coni Gas you can restore your conbeni fom a salep Do giie ol it HAT iS w mg ee b s Eph a catepoimnl from Ha ra on Te bell N PKC d maf ip C e 7 N s Elk tee Create Sate DOH boon beter Elie il s Chick Simi Recovery 10 recover a previously saved sifepoint Help Managimg aay Creagh p Silay Note The first time you open this page in addition to a list of existing safepoints you ll see information and links to Help pages about safepoints WD MY CLOUD PERSONAL CLOUD STORAGE 89 USER MANUAL MANAGING SAFEPOINTS 2 Click the Add a Safepoint icon MIDE to display the Create a Safepoint screen Create a Safepaint Creating d Se
79. e Machine has created da vpid u HD LY cores 35 LI KR pandabir ere Teday Mow i il 4 Select the item you want to restore and click the Restore button at the bottom right to display the Copy message An item named Picture 3 with extension png already A exists in this location Do you want to replace it with the one Pi you re restoring fa _Keep Original 7 L Keep Both _ _ Replace 7 5 Click the button for the desired option Keep Original Does not restore the item from the backup drive Keep Both Ihe original item remains and the backed up item is added to the selected location on your computer S Replace Ihe backed up item replaces the original item WD MY CLOUD PERSONAL CLOUD STORAGE 2r USER MANUAL MANAGING YOUR DRIVE WITH WD QUICK VIEW Managing Your Drive With WD Quick View Installing WD Quick View Mac Accessing WD Quick View Shortcut Options Checking Drive Status Launching WD SmartWare Windows Exiting WD SmartWare Safely Windows Accessing Shares Launching the WD My Cloud Dashboard Mapping the Drive Windows Creating a Shortcut to the Public Share Windows Viewing Drive Properties Monitoring Storage Shutting Down Safely Monitoring Alerts Ejecting a USB Storage Device Windows Uninstalling WD Quick View Installing WD Quick View Mac WD Quick View software installs the WD Quick View icon in the Mac OS X menu bar so that you can perf
80. e cursor over the name of your WD My Cloud device to display the submenu 2 Select Open on the WD Quick View submenu The shares display in a second submenu 3 Select the desired share For a private share if prompted for a user name and password enter those associated with your user account see Creating a User on page 48 5 Fora Public share if prompted for a user name and password select Guest Windows 8 1 In the task bar click the File Explorer icon 2 Inthe left panel select Network and double click WDMyCloud 3 Double click a Public or private share on your device Windows Vista Windows 7 1 Click or Start gt Computer Windows XP 2 In the left panel select Network 3 Click WDMyCloud 4 Double click the Public or private shares on your device Mac OS X 1 Open a Finder window and locate your WD My Cloud device under the Shared heading in the side bar Note If presented with an authorization page select Guest and then click Connect 2 Click the device to display the Public share and any private Shares to which you have access WD MY CLOUD PERSONAL CLOUD STORAGE 53 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Accessing Your Cloud Remotely Mobilizing Your Files with WD My Cloud Mobile Apps The Pathway to Your Personal Cloud Mobilizing Your Files with WD My Cloud Mobile Apps Accessing Your Personal Cloud on the Web Using the WD My Cloud for Desktop App A personal cloud is your content at home
81. e device on your network os soa Local A Toan habrak 4 Click Network or Local for USB devices to display a list of available devices on your network Recover Content with a Safepoint Select a device W MDB vest ar BERNSTEIN Dw WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 95 5 Select a device to display the list of its available shares Recover Content with a Safepoint Select a device t Neat MANAGING SAFEPOINTS 6 Select the share that has the safepoint and click the Next button If the share is password protected enter appropriate credentials Recover Content with a Safepoint Please choose a safepoint he TOTS Sarees were foun Be amd dick Finish io begin yom eshwe umg on ihe devkeshare you Seeded Piease choose 3 Safeco mom ihe it Finish 7 Choose the safepoint you want to recover and click Recover If the device you are restoring to is not in a factory restored state a message with instructions appears See Utilities on page 81 8 Ifthere are no errors the recovery operation begins and a progress bar appears Wait for the operation to finish Your device restarts after the recovery operation and then can be used in place of your original WD My Cloud device Deleting a Safepoint 1 On the navigation bar select Safepoints to display the Protect Your Stuff page 2 To delete a safepoint and all of its contents select
82. e this feature make sure to disable any pop up blockers In the Request Automated Customer Support section 1 Click the Attach my device s diagnostic report and request support check box if you want to send a diagnostic report and request automated support Note You must click this checkbox to activate the Request Support button 2 Ifyou want to review WD s privacy policy click the Privacy Policy link Click Request Support to display the WD Support web page 4 Complete and send the request Q9 Creating and Saving a System Report In the Create and Save System Report section 1 Click Create and Save 2 save the report to your computer 3 If desired email the report to WD Customer Support WD MY CLOUD PERSONAL CLOUD STORAGE 45 USER MANUAL AT A GLANCE THE DASHBOARD Obtaining Other Support In the Support Resources section are links to additional resources o obtain the most recently updated user manual click the Product Documentation link To see answers to frequently asked questions and instructions click the FAQs link To discuss your WD My Cloud device with other users click the Forum link To see WD phone numbers and other contact information click the Contacts link Basic Administrative Tasks The next few chapters step you through the procedures for configuring and using the WD My Cloud device The following table provides shortcuts to instructions for some basic administrative tasks How
83. eCDOlnh s 6 2 Sai a SE E Z kenia Oe he ke ae de weal TR ae ane ae we mes 89 Updaing a Sepo 44 e1ei23s tad aa ee heen thine kei i eek OES EEA 93 Recovering a Safepoint ST aN Aa Oe ENR She T N ART eee Re aed 94 Deleting a Safepoint n eee eee eens 96 WD MY CLOUD PERSONAL CLOUD STORAGE iv USER MANUAL 11 Playing Streaming Videos Photos amp Music ss s e s s e eee ee 97 Medid TUET e 40s a heen betes eet E ew A ne Ee ae eee es 97 Media SlOragG lt 2 6 64 tember A H cee Gh feeb eter edt hae sees lie ee 98 Enabling Disabling DLNA and iTunesS 0 0 00 ee eee 99 Accessing Your Personal Cloud Using Media PIavers 0c eee eues 101 Accessing Your Personal Cloud Using Tunes 0000 eee eee ees 102 12 Connecting a USB Hard Drive xs ss s s s s e s x ee ee 103 OVEIVICW ee 2 0 aint Bahk eae Di arr beads wes ae eared eats Wee ee 103 Connecting A USB Drive isis cede vate eee a bee ea ee ee a 103 Mapping A USB Drive Windows Only 00 000 cee eee eee eee 104 Creating a Shortcut to the USB Drive Windows only eee eee 104 13 Appendix A Specifications e e e e x cee ees 105 14 Appendix B Troubleshooting s s s s s s eee eee ee 106 First Steps ae aT ucts ater wie 6k whee oes wi hee wide le ak ates ala Ge A eo ae 106 Resetting the WD My Cloud Device 0 0 cc nes 106 Specific Problems and Corrective ACtiOnS 0 00 ee eee 107 15 Appendix C Regulatory and Warranty Informatio
84. ecks the drive for major performance problems The result of a short drive test is a pass or fail evaluation of the drive s condition The short drive test can take several minutes to complete The more comprehensive drive diagnostic is the full test It methodically tests each and every sector of your drive You will be informed of the condition of the drive once the test is performed The full drive test will take several hours to complete depending on the size and data configuration of your drive To run a test system Diagnostics Diagnostics Test Quick Test Full Test 1 On the Utilities page click Quick Test or Full Test A progress bar displays indicating test progress and whether the drive passed or failed the test 2 Ifthe drive passed the test click OK to return to the Utilities page If the drive fails the test click the Support icon 2 in the upper right to get assistance WD MY CLOUD PERSONAL CLOUD STORAGE 81 USER MANUAL CONFIGURING SETTINGS system Factory Restore Note For information about using the Reset button to return the password and network mode to factory settings see Resetting the WD My Cloud Device on page 106 In this section of the Settings page the Administrator can choose a system only a quick or a full factory restore Important You might want to export and save the drive s current configuration before restoring factory default settings so that you can import it afterwar
85. eleting 52 settings 47 user name and password 49 Sharing files remotely 67 Shortcut to a public share 33 to a USB drive 104 Shortcut icons 16 115 Shortcuts 16 Shutting down safely troubleshooting 109 using dashboard 83 using the WD Quick View icon 34 Specifications 105 Streaming media in iTunes 102 videos photos and music 97 Support resouces 46 System diagnostics 21 System requirements 6 T Time settings 73 Troubleshooting 106 can t shut down 109 cannot play media through digital me dia adapter 109 checklist 106 drive not connecting to network 107 failed router 107 LEDs don t light up 107 manually mapping the drive letter 107 resetting the system 106 Setup or WD SmartWare cannot detect my drive 108 Troubleshooting connections 16 TwonkyMedia 97 U Uninstalling WD Quick View 36 USB hard drive connect and manage 103 creating a shortcut Windows Only 104 creating shortcut to 104 mapping 104 User creating 48 creating private share for 49 enabling cloud access for 54 password 49 settings 47 viewing list of 47 Users 43 Utilities 81 W WAN 6 Warning deleting ashare 52 do not move drive 106 interrupting the factory restore 82 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL INDEX unplugging drive during reboot or shut down 83 Warranty information all regions except Australia New Zea land 111 Australia New Zealand 112 WD media players 101 WD My Cloud accessing contents of shares locally 5
86. es Auto updates help keep your safepoint up to date with the content on your WD My Cloud device by copying changes since the last update If you want the new safepoint to be updated automatically a Turn Auto Update on b Indicate the Frequency Day and Time to automatically update the safepoint Note You may choose to enable auto updates at another time See Updating a Safepoint on page 93 6 Click Next The Create now or later dialog box displays WD MY CLOUD PERSONAL CLOUD STORAGE 91 USER MANUAL MANAGING SAFEPOINTS The Create now or later dialog box displays Create a Safepoint Create now or later Because creating a safepoint can take a while and slightly impact performance you may choose to create one now i eo or schedule one for later Creates your safepoint immediately Cancel Finish Important Changes made while safepoint operations are in progress are not guaranteed to be backed up immediately 7 You have two options Create Now To create a safepoint on the share immediately click Now and then click Finish A progress message and the safepoint profile display T My Cloud s gt S om Protect Your Stuff e O 9 TING Safepoint Progress renty Copying T Cancel Safepoint Profile IR la Recovering Content with a Safepoint ine event your My Cloud fais you can restore all content and configuration setti U 4 rt Cat and conf f n set F No
87. essional and Ultimate versions enable you to back up media files documents email and other personal files to your WD My Cloud device If you lose files or your system crashes you can easily restore the files to your PC For more information on Windows Backup consult Microsoft s documentation 1 Click gt Control Panel gt System and Security 2 Click Backup and Restore 3 Click the Set up Backup button and follow the steps in the wizard 4 When prompted to select where you want to save your backup click Save on a network Click the Browse button and select the WD My Cloud device as the backup destination Select a share where you want the backup to be created and click OK 7 Enter the username and password for the WD My Cloud Personal device See Creating a User on page 48 8 Make sure the backup destination is correct and click Next Q When prompted for the content you want to back up select Let Windows choose or select desired content and then click the Next button 10 On the Review your backup settings page click the Save settings and run backup button oS Using Windows 8 File History Windows 8 File History automatically backs up media files documents email and other personal files to your WD My Cloud Personal Cloud Storage drive If you lose files or your system crashes you can easily restore the files to your Windows computer For more information on Windows 8 File History consult Microsoft s do
88. evice 2 Click the Settings tab to display the Main Settings page 3 Click Setup Drive Windows 8 1 In the task bar click the File Explorer icon In the left panel click Network In the right panel locate your WD My Cloud device under Storage 4 Double click the device or right click and select View device webpage from the resulting menu Windows 7 Vista 1 Click gt Computer gt Network 2 Inthe right panel locate your WD My Cloud device under Storage 3 Double click the device or right click and select View device webpage from the resulting menu WD MY CLOUD PERSONAL CLOUD STORAGE 37 USER MANUAL AT A GLANCE THE DASHBOARD IF you want to launch from Windows XP Mac OS X shortcut Mobile devices THEN 1 Click Start gt My Network Places 2 Locate your WD My Cloud device PO a N gt Double click the device or right click and select Invoke Click Safari LJ gt Bookmark 9 gt Bonjour Double click the WD My Cloud device on the network Open a browser In the Address bar enter http name of your WD My Cloud device default name WDMyCloud or http IP address Note If the URL fails to display the dashboard try typing the following URL http WDMyCloud local for a Mac The Dashboard Home Page The WD My Cloud Home page has an information bar at the top right a navigation icon bar across the top of the page and an instant overview of the status of the
89. folder on the WD My Cloud device with the mobile device name in the Public Shared Pictures directory for uploaded photos Similarly the app creates a subfolder with the mobile device name in the Public Shared Videos directory for uploaded videos For more features and instructions for using WD Photos see the Help Guide Me page and Quick Tips within the WD Photos application and go to http wdphotos wd com Installing WD Photos on Your Mobile Device Important WD Photos lets you view photos in jpg format only To install WD Photos on your mobile device 1 Download WD Photos from the Apple App Store or Android Market and install it on your mobile device WD MY CLOUD PERSONAL CLOUD STORAGE 57 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 2 Launch WD Photos on your mobile device to display the Welcome page Welcome WD 3 Tap Connect Now to display the WD Photos welcome page which has three sections Found in Network Cloud Sign in and Add Manually at Verizon 2 09 PM Welcome WD GD MyCloud F Cy WDMyCloud com Login WD WD Device 4 You have three options for connecting to the WD My Cloud device Found in Network If the mobile device is connected by Wi Fi to the same Local Area Network as the WD My Cloud device the app is automatically activated Cloud Sign In Tap the lt s and sign into your personal cloud using your WDMyCloud com login account email address and password Add Manual
90. he equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the retailer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void the user s authority to operate the equipment ICES NMB 003 Compliance Cet appareil de la classe B est conforme a la norme NMB 008 du Canada This device complies with Canadian ICES 008 Class B safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 S ret d quipement de technologie de l information This product is intended to be supplied by a listed limited power source double insulated or direct plug in power unit marked Class 2 CE Compliance for Europe Verified to comply with EN55022 for RF emission EN 55024 for Generic Immunity as applicable and EN 60950 for Safety GS Mark Germany only Machine noise regulation 3 GPSGV Unless declared otherwise the highest level of sound pressure from this product is 7Odb A or less per EN ISO 7779 Maschinenlarminformations Verordn
91. he term of your warranty is 2 years in Australia and New Zealand unless otherwise required by law The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty Warranty service will not be provided unless the Product is returned to an authorized distributor authorized reseller or regional WD return center where the Product was first shipped by WD WD may at its discretion make extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was i not purchased from an authorized distributor or authorized reseller ii not used in accordance with WD specifications and instructions iii not used for its intended function or iv stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures including the mounting frame unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wd com accident or mishandling w
92. hese folders are for your convenience you can put media files in any share Note You will notice that the Public share s Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders These folders are needed by Twonky 7 2 You can now upload all media types to the uploaded subfolder from a DLNA client with upload capability Go to the Twonky configuration site NAS_IP 9000 to aggregate content from all NAS devices with DLNA capability on your network to the mirrored folder Uploading and mirroring are best left to expert users as these features are not supported by WD customer support Enabling Disabling DLNA and iTunes The Media page on the WD My Cloud dashboard allows you to enable or disable the DLNA and iTunes media servers Media server utilities for re scanning the NAS or fully rebuilding the DLNA database are also on the Media page 1 On the Navigation bar click Settings and then click Media in the left panel Wa My Cloud iTunes To view all players on the LAN and enable or disable streaming to them 1 Media Streaming is ON for all shares by default To disable streaming to all shares switch it to OFF You can view the status information including the version of the DLNA software the date and time your settings were updated and the number of music tracks pictures and videos that were streamed WD MY CLOUD PERSONAL CLOUD STORAGE 99 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSI
93. hile in the possession of someone other than WD PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO A EXTERNAL CAUSES INCLUDING WITHOUT LIMITATION MISHANDLING EXPOSURE TO HEAT COLD AND HUMIDITY AND POWER FAILURES OR B INTERNAL FAULTS SUCH FAILURES CAN RESULT IN THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS CORRUPTION DELETION OR ALTERATION YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD In Australia if the Product is not of a kind ordinarily acquired for personal domestic or household use or consumption provided it is fair and reasonable to do so WD limits its liability to replacement of the Product or supply of equivalent or better Product This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer This warranty is WD s sole manufacturer s warranty and is applicable only to Products sold as new Obtaining Service WD values your business and always attempts to provide you the very best of service Should you encounter any problem please give us an opportunity to address i
94. ia Server Network Media Streaming ON View Media Players wee Version 7 2 3 TEST20130521 Media Music Tracks 0 Pictures 1 Videos 0 Utilities Tuesday May 28 2013 3 04 00 PM Notifications a Ne ah x E n Rebuild Fawiware DLNA Database Resca iTunes iTunes Server ON iTunes Database Rescan Note DLNA and ITunes only works on your network 2 For instructions on entering media settings on this page and then displaying or streaming media see Playing Streaming Videos Photos amp Music on page 112 WD MY CLOUD PERSONAL CLOUD STORAGE 80 USER MANUAL CONFIGURING SETTINGS Utilities On the Utilities page you can test the WD My Cloud device and get diagnostic information restore the drive to factory defaults reboot or shut down the drive and import or export a configuration file 1 On the Navigation Bar click Settings and then click Utilities in the left panel My Cloud 0 F creas H Rame Lins Shares Cloud Atores Safepoenits Settings system Diagnostics Diagnostics Test Duick Tex Full Tea i system Factory Restore Facio Restore Syelem Onh Quick Restore Full Restore i system Configuration Sy Hem Contig Save Contig File bingsorl Fike G Device Maintenance Shule Heti 0 2 Carry out the functions on each section of the page as described below System Diagnostics Run diagnostic tests if you are having problems with your device The short test ch
95. ible for any expenses associated with a claim under this warranty The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wd com Western Digital Technologies Inc 3355 Michelson Drive Suite 100 Irvine California 92612 Phone 949 672 7000 E mail supportt wd com WD MY CLOUD PERSONAL CLOUD STORAGE 113 USER MANUAL Index A Accessing personal cloud on the web 64 your personal cloud remotely 54 Accessories 5 Alerts dashboard icons 39 monitoring with WD Quick View 34 Apple Time Machine 23 B Backing up Apple Time Machine 23 Windows 7 Backup and Restore 22 Windows 8 File History 23 Box contents 5 C Capacity 40 China RoHS 111 Cloud access accessing your cloud remotely 54 enabling for all users 74 status 75 Cloud devices adding 42 Compliance regulatory 110 safety 110 Connecting the device 10 14 Connections troubleshooting 16 Content scan 44 Customer Support 44 D Dashboard Home page 38 Diagnosis 40 Disconnecting safely 109 DLNA devices 102 Do not unplug your WD My Cloud device while a restore is in progress 82 Drive configurations saving
96. ion is not in progress Link busy Activity Green Blinking Active communication is in progress Getting Started Using the Online Setup Installer The online setup installer walks you through the steps necessary to easily connect your WD My Cloud device to your home or small office network Use the following steps to download and run the installer discover the device and get started using it The online setup installer is available from WD s online Learning Center at http wd com setup wadmycloud Downloading and Installing the Online Setup Installer To download the installer necessary for setting up your device 1 Connect the WD device as described on page 10 2 Open a web browser For requirements see System Requirements on page 6 3 Inthe address field type htto wd com setup wdmycloud to display the Welcome to personal cloud storage page WD MY CLOUD PERSONAL CLOUD STORAGE 12 USER MANUAL GETTING STARTED DS my GOLO Welcome to personal cloud storage Get the most out of your My Cloud network ane i 4 j Download Setup Softwarea Slat Lere Note The online Learning Center automatically detects your operating system OS If you d like to download setup installer for a different operating system select your OS from the pull down menu at the top right of the page before clicking Download Setup Software 4 Click Download Setup Software The My Cloud Personal Cloud Stor
97. it US www shopwd com or www wdstore com Canada www shopwd ca or www wdstore ca Europe www shopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit htto support wd com and see Knowledge Base Answer ID 1048 WD MY CLOUD PERSONAL CLOUD STORAGE 5 USER MANUAL PRODUCT OVERVIEW System Requirements Operating System Windows Mac OS X Windows 8 Mountain Lion Mac OS 10 8 Windows 7 Uon Mac OS 10 7 Windows Vista Snow Leopard Mac OS 10 6 Windows XP 82 bit SPS or later 4 Eor Lion and Mountain Lion you will need to install a Java runtime client For additional For Windows OS you will need to install a information visit Java runtime client http support apple com kb adl1 42 1 Note Compatibility may vary depending on your computer s hardware configuration and operating system For highest performance and reliability install the latest updates and service pack SP For Windows click Start or gt All Programs and select Windows Update Fora Mac go to the Apple menu and select Software Update Web Browsers Internet Explorer 8 0 and later on supported Windows computers Safari 5 0 and later on supported Mac computers Firefox 12 and later on supported Windows and Mac computers Google Chrome 14 and later on supported Windows and Mac computers Local Network Router switch Giga
98. itional suggestions or to contact WD Support Getting Started Without the Online Setup Installer If you do not use the online setup installer to get started you can still Use your WD My Cloud personal cloud storage device as an external hard drive dragging and dropping files to and from tt Configure the drive using the WD My Cloud device s dashboard See At a Glance The Dashboard on page 37 Back up files using Windows 8 File History Windows 7 Backup and Restore or Apple Time Machine See Backing Up and Retrieving Files on page 20 Getting to the Public Share The WD My Cloud device s Public share folder contains Shared Music Shared Pictures and Shared Videos subfolders Note In this manual the term shares and folders are used interchangeably To get to these folders so you can drag and drop files there or access files that have been backed up from your computer or an attached USB drive follow one of the procedures described below Using Windows 8 1 Physically connect the drive to your network see Physically Connecting the Device on page 10 2 On the task bar at the bottom of the screen click the File Explorer icon cal In the left panel click Network 4 Double click WDMyCloud under Network and then locate the drive s Public folder P pubie G J gt E Network lt WDMYCLOUD Public 0 Organize Burn New folder WY Favorites Date modified B
99. ly If the mobile device is not on the same LAN or Wi Fi network as the WD My Cloud device a In the Add Manually section tap the to the left of WOMyCloud WD MY CLOUD PERSONAL CLOUD STORAGE 58 USER MANUAL ACCESSING YOUR CLOUD REMOTELY b Enter the activation code generated on the WD My Cloud s dashboard and tap Activate Cancel Add Device Guide Me Activation Code 0732 4559 4022 Activate Note You must generate one code for each app you want to activate Codes are valid for 48 hours from the time of request and can be used one time only See To generate an activation code for a user s mobile device s on page 56 5 Tao your WD My Cloud device to display your photos u HOME 44 4 40 PM Back Shared Pictures sl 7 a _ a La N S Note If you have problems installing WD Photos please visit htto websupport wd com rmn wadphotos asp For more features and instructions see the app s online Guide Me page Help and tips and go to http wdmycloud wd com Note If you suspect that your WD My Cloud database has been corrupted rebuild the database as described in Cloud Access on page 74 WD MY CLOUD PERSONAL CLOUD STORAGE 59 USER MANUAL ACCESSING YOUR CLOUD REMOTELY About WD My Cloud Mobile App You are always connected to your personal cloud Save valuable space on your iOS Android Windows or Blackberry devices with easy photo and video uploads dire
100. n 110 Regulatory COnmMlianCe 4134 4 teed cea a hoki few wan ee te eed oe eee 110 Warranty Information All Regions Except Australia New Zealand 111 Warranty Information Australia New Zealand only 000 cee eee eee ee 112 16 WNGEX cacecueveis sd anauen aee nea cetera tee teees ase ee ae 114 WD MY CLOUD PERSONAL CLOUD STORAGE v USER MANUAL IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety Improper use can result in electric shock or fire hazard The safeguards incorporated into this unit will protect you if you observe the following procedures for installation use and servicing Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near any liquids Do not place this product on an unstable surface The product may fall causing serious damage to the product Do not drop the product Do not block the slots and openings on the top and bottom of the chassis to ensure proper ventilation and reliable operation of the product and to protect it from overheating these openings must not be blocked or covered Making sure the drive is standing upright also hel
101. n changing the network mode see Changing Network Mode from DHCP to Static on page 79 SSH Important Enable SSH only if you are very familiar with it Click ON to securely access your personal cloud and perform command line operations via the Secured Shell SSH protocol SSH is disabled by default FTP Access File Transfer Protocol enables the transfer of data from one computer to another through a network FIP is disabled by default Note An FTP requires a username and password Anonymous FTPs are not allowed You must create a new user for the FTP function to work See Creating a User on page 48 for information on creating a username and password WD MY CLOUD PERSONAL CLOUD STORAGE 78 USER MANUAL CONFIGURING SETTINGS Changing Network Mode from DHCP to Static Note If you switch from Static Mode to DHCP you may need to re discover the device on your network 1 For the Network Mode option click Static The Change Network Mode dialog box displays G Change Network Mode Modifying your network settings Can make your device unrecognizable on your network If switching from DHCP to Static Mode be sure to use a Valid available IP address if switching from Static Mode to DHCP you may need to relocate the device on your network Continue 2 Click OK to display the Static Network Mode dialog box and continue with the change Static Network Mode Specify network parameters and configure yo
102. nable or disable Time Machine backups WARNING Renaming the WD My Cloud device forces all the network computers to remap their shared network resources Change the device name only when necessary 1 On the navigation bar click Settings and then click General in the left pane The General page displays WO My Cloud Q an o g settings 4 seed S a a d L 1 WD MY CLOUD PERSONAL CLOUD STORAGE T2 USER MANUAL CONFIGURING SETTINGS Device Profile Device Profile Device Name WDMy Cloud Description WD My Cloud Serial Number WMC300047465 1 In the Device Profile section of the General page view or modify the following settings Device Name Enter a unique name for your device to identify it on the network Device Description The default description is WD My Cloud If desired enter a different description Serial Number Displays the WD assigned number that identifies the specific unit 2 If you made any changes click Save appears below the section Note Throughout the WD My Cloud dashboard the Save and Cancel buttons display only if you make changes Language and Clock In this section of the General page you can change the language displayed in the WD My Cloud device s interface and set the date and time The date and time are synchronized to the NTP network time protocol server by default You have the option of setting the date and time manually or allowing the
103. nd the Public share display If the person is not already a user of the WD My Cloud device create a new user including a password and email address see Creating a User on page 48 WD MY CLOUD PERSONAL CLOUD STORAGE 67 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Using the WD My Cloud for Desktop App The WD My Cloud for desktop app is for your PC Mac laptop or desktop It lets you play with and manage content on your WD My Cloud devices easily Take your computer to a different location and you stay connected to your personal cloud Note Regular 32 or 64 bit applications such as the WD My Cloud for desktop app do not run on tablets with an ARM processor You have to use a device with a 32 or 64 bit Windows or Mac operating system To download the app from the online Learning Center 1 In a browser type http wd com setup wdmycloud to display the first page of the Learning Center CEJ my cloup Welcome to personal cloud storage Get the most out of your My Cloud network drive Download Setup Software WD MY CLOUD PERSONAL CLOUD STORAGE 68 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 2 Inthe Software Downloads box click Go to Downloads CZJ Leaming Center Downloads Download software to maximize your personal cloud experience and manage your media and drive CEJ wo Setup Software a4 WD SmartWare WD QuickView Software fo hep you Get Up and Gocover your new Bur that facii
104. nnecting your drive Follow the steps below to connect the WD My Cloud Personal Cloud Storage device to a home or small office network Important To avoid overheating make sure the drive is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the drive In the event of overheating the drive will perform a safe shutdown interrupting all processes currently being performed If this occurs data may be lost WD MY CLOUD PERSONAL CLOUD STORAGE 10 USER MANUAL GETTING STARTED 1 Connect one end of the Ethernet cable to the Ethernet port located on the back of the drive Connect the other end of the Ethernet cable directly into an available router or network switch port Important We recommend that you use the enclosed Ethernet cable for best performance 2 Connect one end of the adapter into the power supply socket on the back of the drive Plug the power adapter into a power outlet The unit powers up automatically Important Wait for the WD My Cloud device to finish powering up approximately three minutes before configuring the drive You will know it is ready when the LED stops flashing and turns solid blue 3 When the LED on the front of your drive turns a solid blue continue with Getting Started Using the Online Setup Installer on page 12 or Getting Started Without the Online Setup Installer on page 17 LEDs
105. no longer contains the WD Quick View icon WD MY CLOUD PERSONAL CLOUD STORAGE 36 USER MANUAL AT A GLANCE THE DASHBOARD At a Glance The Dashboard Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Basic Administrative Tasks The WD My Cloud Dashboard Home page provides a snapshot of the WD My Cloud device You can perform the basic administrative tasks using the Home Page For example you can set up user accounts restrict access to the files on your WD My Cloud device set up folders for storing files and customize the device to suit your needs Launching the Dashboard Use one of the following methods to launch the dashboard IF you want to launch from THEN Dashboard Desktop Icon a 1 Double click the Dashboard icon on your desktop Note he icon only displays on your desktop if you selected Create Shortcut on the final page of the online setup installer A browser or Windows Explorer 1 For Windows enter htto the name of your WD My Cloud device default name WDMyCloud or the IP address as the URL For a Mac enter http the device name local example WDMyCloud local or the IP address as the URL 2 Press Enter WD Quick View icon 1 Left or right click the WD Quick View icon See Managing Your Drive With WD 2 Select your WD My Cloud device and then Quick View on page 28 Dashboard WD SmartWare 1 Onthe WD SmartWare Home page select your WD My Cloud d
106. oaded from http oroducts wd com updates For more information and news about this product visit our website at http www wd com Features Finally a cloud of your own Save everything on your WD My Cloud and access it from anywhere with mobile and desktop apps Centralized storage for your family s media collection Store and organize all your family s photos videos music and important documents in one secure place on your home network Access from anywhere Enjoy your personal cloud no matter where you are from any PC Mac tablet or smartphone With WD s free apps your personal cloud is always with you Automatic file backup for all your computers Easily back up all the files on your PC and Mac computers to your WD My Cloud Get peace of mind knowing that all your files are securely and automatically backed up on your network For PC users WD SmartWare Pro offers options for backing up your files to multiple devices on your network Mac users take advantage of all the features of Apple Time Machine backup software to protect your data Directly upload from your mobile devices Are your mobile devices at maximum capacity Save valuable space on your tablets and smartphones with easy photo video and file uploads direct to your personal cloud Connect to Dropbox and more Easily transfer files between your personal cloud Dropbox and other public cloud accounts Expandable storage with the USB expansion
107. only ey or no access E9 Deleting a Share 1 Select the share in the list of shares on the About Shares page WARNING Deleting a share erases all files and folders on the share 2 Click the Delete Share icon Jae 3 In response to the confirmation message click OK WD MY CLOUD PERSONAL CLOUD STORAGE 52 USER MANUAL MANAGING USERS AND SHARES Accessing the Contents of a Share Locally Note For information on accessing the contents of a share remotely see Managing Users and Shares on page 47 Several options are available for opening a WD My Cloud share For a private share the user must have Auser name and password assigned to the share name Read only or full access to the share IF you want to open a share THEN using WD Quick View icon in the 1 system tray Windows Zi or WD Quick View inthe menu bar 1 Left or right click the WD Quick View icon o to display the main menu Click the WD My Cloud device name and then click Open The shares display in Windows Explorer For a private share if prompted for a user name and password enter those associated with your user account For a private share if the users name and password are the same as for logging into the computer a user name and password are not required If they are not the same visit htto support wd com and see Knowledge Base Answer ID 5681 Click the WD Quick View icon S in the menu bar and e Mac OS X move th
108. orm important functions such as launching WD SmartWare or checking drive status quickly Once installed you can quickly and conveniently perform the tasks described in this chapter Note For Windows OS WD Quick View installs automatically when you install WD SmartWare If you don t install WD Smartware Software then you can download it later from the online Learning Center 1 Access the online Learning Center at htto www wd com setup wdamycloud EEJ My CLOUD Welcome to personal cloud storage Get the most out of your My Cloud network drive Download setup Software Slant Leuning 4 j Software Downloads t y de Xe YU chB 16 293 Hn L YTO 146 Y Os 10 optimize your personal choud esperent ri 0106 UOwrieoda k WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 28 MANAGING YOUR DRIVE WITH WD QUICK VIEW 2 Click the Software Downloads button to display the Downloads page AD Leaming Center WD My Cloud Downloads Download software to maximize your personal cloud experience and manage your media and drive L a L r nee CEJ WD Setup Software ie WD SmartWare WD QuickView Sofware bo Teh you Sel up and discover your mea Sofware tol cities automake and continuous Drive management tool for providing saty access Wilh drive on your Pedro backup of af your ses Checking sias and configuring setings Lean Mors CF s Lona oaaid Download E Download Sas Back it Lin
109. oud device is solid blue click Next The installer discovers your drive HD My Cloud C kas Select your WD My Cloud WOR Cloud set A JONH TAS IP UE Be 8 Click Next The Checking Your Device progress bar displays 9 When the Set up your personal cloud screen displays continue to Creating a Personal Cloud on page 15 Wi My Cloud C Personal Cloud Want to access your files from outside your home Enter your ema to sruma for expand pour WO My oud aooount Yori ra this acon bo a the y Id Yom peor ar with llog n formuabon and ofc If your drive is not detected continue to Troubleshooting Connections on page 16 WD MY CLOUD PERSONAL CLOUD STORAGE 14 USER MANUAL GETTING STARTED Creating a Personal Cloud WD My Cloud web access provides free remote access to your WD My Cloud personal cloud device Once you log in your WD My Cloud device is mounted to your computer like a local drive and your remote folders are available on any Mac or PC The administrator first sets up an admin personal cloud and then creates user accounts with their own personal clouds for remote access On the Set up your personal cloud screen see Creating a Personal Cloud on page 15 Wi My Cloud O Personal Cloud Set up your personal cloud Eir anin aah eS ee 6 04 eee wa c a tie accosed te dernit wur i 14 Clie Youll hills O Cede FARF UZ deol 1 OU Z UES UE BCT LG ae CeSS PU Y TT l Want to access your files f
110. player click the Tunes Server toggle switch as appropriate ON Allows access default setting OFF Denies access 2 Click Rescan to update your media files When the iTunes rescan has been initiated message displays click OK WD MY CLOUD PERSONAL CLOUD STORAGE 100 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Adding Media Content to the Folders 1 Open Windows Explorer or Mac Finder TEL ay Pat Grek Li AH birmi 2 Copy your music files to the Shared Music folder 3 Follow the same process to place your videos and pictures into their respective Pictures and Video folders Note You can put media files in any public and private shares to which you have access Accessing Your Personal Cloud Using Media Players Now that you have copied your files to one of the Shared folders you can use a variety of DLNA compatible media players to stream media The following types are supported Windows Media Player 11 comes with Windows Vista Windows Media Player 12 comes with Windows 7 and Windows 8 WD TV Live Live Plus HD Media Players XBox 360 PlayStation 3 Other DLNA compatible media players BluRay Players Network Connected TVs Digital Picture Frames Network Music Player Note For specific information on using and updating the media player go to the appropriate support site WD Media Players You can connect the various WD Media Players to
111. ple iOS WD My Cloud provides a convenient file list of the WD My Cloud device contents and then launches your favorite player or viewer for any files you wish to open For file types your mobile device supports see the device s manual Installing the WD My Cloud Mobile App 1 Download the WD My Cloud mobile app from the Apple App Android Market Blackberry World or Windows Store and install it on your mobile device WD MY CLOUD PERSONAL CLOUD STORAGE 60 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 2 Launch the app to display the Welcome page 216 PM Welcome iD My Cloud Connect Now Demo Drive My Dic Version 3 0 0 3 Tao Connect Now 4 You have three options for connecting to the WD My Cloud device a HOME 40 2 53 PM Welcome WD My Cloud DorisN900C WDMyCloud Gloud Sign In E K Dropbox Found in Network If the mobile device is connected by Wi Fi to the same Local Area Network as the WD My Cloud device the app is automatically activated Cloud Sign In Tap the and sign into your personal cloud using your WDMyCloud com login account email address and password Add Manually If the mobile device is not on the same LAN or Wi Fi network as the WD My Cloud device a In the Add Manually section tap the to the left of WOMyCloud b Enter the activation code generated on the WD My Cloud s dashboard and tap Activate WD MY CLOUD PERSONAL C
112. port Easily expand your storage capacity with the USB 3 0 expansion port Simply plug in your USB 3 0 or USB 2 0 external hard drive to instantly add more storage for all your photos videos music and documents WD MY CLOUD PERSONAL CLOUD STORAGE 3 USER MANUAL PRODUCT OVERVIEW Fast file transfers for high performance streaming Gigabit Ethernet and dual core processor deliver high performance media streaming and blazing fast file transfers Seamlessly stream your videos photos and music to your connected DLNA compatible TV s media players and gaming consoles without skipping a beat Serve up your music with iTunes WD My Cloud includes iTunes support so you can centralize your music and video collection and play it on any PC or Mac computer with iTunes Password protection for privacy Your data is always safe and completely under your control Protect your personal cloud from unauthorized access with password protection available for every user Easy to set up easy to find on your network Get up and running in minutes with WD s rich web based user interface for seamless web guided setup Need help setting up We re with you every step of the way Visit htto wd com setup wdmycloud or contact the WD customer support team to walk you through the installation of WD My Cloud and WD s free apps for your computers and mobile devices Contact information is on page ii of this manual and in the Quick Install Guide
113. port on the network switch or router Temporarily swapping the WD My Cloud Personal Cloud Storage s cable port with a working network device may identify any failing cables and ports My router has failed How do you manually map the drive letter 1 Power down the device 2 Connect the device directly to the computer s Ethernet port 3 Power up the device Wait until the LED turns blue before proceeding 4 For Windows XP and Windows 7 on the Start menu a Click My Computer b Click My Network Places Windows XP or Network Windows Vista Windows 7 c Select wdmycloud WD MY CLOUD PERSONAL CLOUD STORAGE 107 USER MANUAL APPENDIX B TROUBLESHOOTING d On the Tools menu click Map Network Drive For Windows 8 a Click the File Explorer icon E and in the ribbon top of page click Computer gt Map Network Drive o 6 Select wdmycloud 7 Leave the drive set to the default letter 8 In the Folder box type the following path device name public Note The default device name is WDOMyCloud What network folder would you like to map Specify the drive letter for the connection and the folder that you want to connect to Drive Z Y Folder WWOMYCLOUD Public Example server share Reconnect at sign in _ Connect using different credentials Finish Cancel 9 Click Finish 10 Go back to the opening window of My Computer to view the Public folder of your device under Network Drives
114. ps prevent overheating Operate this product only from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power cord or plug is damaged or frayed If liquid has been spilled on the product f the product has been exposed to rain or water f the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition WD MY CLOUD PERSONAL CLOUD STORAGE 1 USER MANUAL IMPORTANT USER INFORMATION f the produ
115. re 7 i 4 j Download 3 Click Go to Downloads to display the Downloads page CE Leaming Center Downloads Download software to maximize your personal cloud expenence and manage your media and drive Ce My Cloud Desktop Siame gY Pa TO oe ee d WD Setup Software WD SmartWWare Sov 6 io help you set up and oi a fl ne Dofaro that Ln aez RIT and CTR Lice mar AO Tvea on sour Mior Fecha l al you e ch eet re Learn hore C Sab Dh ILL ip i Winttiwa AP 4 Inthe WD SmartWare box click Download Note WD My Cloud users will initially download the standard version of WD Smartware which is then automatically upgraded to the WD SmartWare Pro version You can choose the WD SmartWare standard version if you prefer WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 21 BACKING UP AND RETRIEVING FILES 5 Access your downloaded files and extract the contents of the zip file to your computer 6 Double click the WD SmartWare Setup file 7 Follow the online instructions to complete the installation Launching the WD SmartWare Software After Installation Use one of the following options for WD SmartWare Software once you have installed it Windows XP and Windows 7 From the Start menu click Programs gt WD SmartWare gt WD SmartWare S Windows 8 From the Start menu click WD Smartware WD QuickView Icon Left or right click the WD Quick View e icon in the Windows system
116. re process may damage the WD My Cloud device Wait until after the reboot to use the device again 1 Inthe System Factory Restore section click the desired type of restore System Only Quick Restore or Full Restore 2 When asked to confirm the action click Yes 3 When the progress bar displays if you selected Full Restore in step 1 but you change your mind click Switch to Quick to start a Quick Restore from the beginning WD MY CLOUD PERSONAL CLOUD STORAGE 82 USER MANUAL CONFIGURING SETTINGS 4 Atthe end of the restore the Factory Restore Successful message displays and the system reboots A setup dialog box displays Follow the wizard s instructions wD My Cloud Choose your language mra bo the Wil cag 6 Ler Device Maintenance Reboot and Shutdown You can safely reboot and shut down your WD My Cloud device using two methods Important Before rebooting or shutting down make sure that there are no file transfers in progress Check the LED on the front of the drive to make sure it is not blinking Blinking indicates that the unit is processing information for example backing up or transferring files WARNING Do not unplug the drive during reboot or shutdown e Device Maintenance section of the Utilities page discussed below e WD Quick View icon see Utilities on page 81 If you are unable to shut down by either method see I am having trouble shutting down the WD My Cloud Devi
117. rganne A Open Bum Er Eavoagies E Desktop dg Downloads SZ Recent Places cal Libraries ed Homegroup JE Computer amp O8disk cy co Recovery D Da DVD RW Drive Ej Feb 09 2012 vc SD F3 C Publie 192 168 1 5 M I Shared Pictures Date modified Ede tolder Aline availability Online New folder By 25 202 1131 AM Riot avadable Larne do Shared Music d Shared Pictures d Shared Videos On a Mac the Finder window opens on its own once the drive successfully connects to the WD My Cloud device and displays your share L Bala L Public lale ss mie 18 a Trio Tate Medsen fore Kind 2 Macintosh HO K G Don 4s jul 24 2015 9 34 a Folder E iDisk E E Shared Munic jul 23 20135 3204 FM Folder emae Dise e 2 Shored Apne ful 231 2013 2 99 PM Faliar L ee Shared Widens fun 28 2019 5 10 PM Folder Y HARE E iud amp ia Dore E way Rose dh Z GA Me ESSKLne 0 hZ backup L walr 0rC FARCH FOE gt i 00 Veurenday J Pact Week 94 AN might D An Movies ve AN Chat ump TL 8 Select the file s you want to access You can view edit delete or copy files just as you would with any network drive Sharing Your Files Remotely You can easily share files remotely with a family member or friend When the user is created an email is sent that provides a link to WOMyCloud com and some instructions The user creates a password and logs in Only the shares to which the user has access a
118. rom outside your home nies uran euna in zy mirei wi W L C v Kn Y at I nconu Cp your WT M 1 Enter your First Name Last Name and your Email address Note Email address is optional but it is necessary for remotely accessing your files You may see a message saying that it may take a few minutes for your email inbox to receive instructions on accessing the WD My Cloud device remotely 2 Onthe Set up your personal cloud screen select the Also register WD My Cloud with this information checkbox if not already selected Note If you didn t enter your email address in step 1 this option is disabled The Your Account screen displays listing your name as the administrator Wim My Cloud EJ Personal Cloud Your account B Add more users WD MY CLOUD PERSONAL CLOUD STORAGE 15 USER MANUAL GETTING STARTED 3 TO add more accounts click Add more users to add them here or use the Add a User screen See Creating a User on page 48 4 Click Next to display a screen indicating that the setup is complete WD My Cloud lf Setup Complete Congratulations Your My Cloud is set up Now you re ready to start using your Personal Cloud Q Learn about what to do next C Upload Content D Back up Your PC Mac l lt Place helpful shortcuts on my Desktop Recommended Automatically update My Cloud whenever new firmware becomes available 5 Click any of the links on the page to learn more about
119. rt a memory stick or a camera to the WD My Cloud device you can access it with Windows Explorer or Mac Finder The USB drive can serve as a target for backups in WD SmartWare Windows or Time Machine You can map the drive as a user share drive Windows or an alias Mac If aWD external drive has been locked when it is attached to the WD My Cloud device it maintains that security and can be unlocked or relocked using the Dashboard YOU can attach a powered USB hub to the external USB port and attach up to seven USB devices to the hub Connecting A USB Drive Connect a USB hard drive to the USB port on the rear of your WD My Cloud device for additional storage The USB drive appears as a share on the WD My Cloud dashboard See About Shares on page 50 The WD My Cloud device supports the following formats for externally attached USB drives FAT32 NTFS read and write capability HFS J Linux Ext2 Ext8 Ext4 XFS WD MY CLOUD PERSONAL CLOUD STORAGE 103 USER MANUAL CONNECTING A USB HARD DRIVE Mapping A USB Drive Windows Only 1 Right or left click the WD Quick View icon o in the system tray to display a menu 2 Move the pointer over or click to select your USB drive and display a submenu Map Eject 3 Select Map USB name on the Create Shortcut K About WD Quick View MyBookLivedb My Book Live DorisN900C MyNetN300C WDMyCloud WDMyCloud Wes
120. t before returning this Product Most technical support questions can be answered through our knowledge base or e mail Support service at http support wd com If the answer is not available or if you prefer please contact WD at the applicable telephone number shown in the front of this document If you wish to make a claim you should initially contact the dealer from whom you originally purchased the Product If you are unable to contact the dealer from whom you originally purchased the Product please visit our product support Web site at http support wd com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued WD MY CLOUD PERSONAL CLOUD STORAGE 112 USER MANUAL APPENDIX C REGULATORY AND WARRANTY INFORMATION will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided with your RMA number If following receipt of a qualifying claim under this warranty WD or the dealer from whom you originally purchased the Product determines that your claim is valid WD or such dealer shall at its discretion either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you You are respons
121. t button WARNING Do not move the unit while it is turned on If you do not have access to the back of the unit unplug the drive from the power source turn the drive around so you do have access and then plug the drive in again 1 With the device powered on insert a paperclip or narrow tipped pen into the reset button slot on the back of the unit 2 Press and hold down the reset button for four seconds The device reboots this may take up to three minutes WD MY CLOUD PERSONAL CLOUD STORAGE 106 USER MANUAL APPENDIX B TROUBLESHOOTING Resetting with Power Off At the same time as you plug power into the WD My Cloud device press the Reset button and hold for about 40 seconds The device undergoes a system restore and powers on Specific Problems and Corrective Actions The following contains specific problems that may arise during the use of the WD My Cloud Personal Cloud Storage drive Possible solutions are listed for each problem LEDs do not light up Make sure the power cord is connected correctly Make sure that the wall outlet has power Test it by plugging in another device The personal storage device s front panel light is yellow and the unit s Network Adapter LEDs do not light 1 Confirm the network cable is properly connected to the WD My Cloud Personal Cloud Storage device and the network switch or router 2 Make sure the network switch or router has power 3 Use a different network cable and
122. tainment center game consoles for example Xbox 360 or PlayStation 3 WD TV Live HD media player DLNA 1 5 Digital Media players and other PCs on your home network Visit htto www dina org for further information on DLNA TwonkyMedia Overview The WD My Cloud device uses TwonkyMedia as its DLNA media server It streams your music photos and videos to compatible devices in your home Playing media on a compatible device is easy The TwonkyMedia server searches for all the media stored in the Public share on the WD My Cloud device connected to your home network The server is pre set SO you can just transfer your multimedia content to the Public share on your WD My Cloud device and you are ready to stream and view content on your home entertainment center game consoles for example Xbox 360 or PlayStation 3 WD TV HD Live media player or DLNA 1 5 Digital Media Adapters and other PCs on your home network Visit htto www twonkymecaia com for further information about TwonkyMedia itunes Overview You or anyone connected to the WD My Cloud device can use iTunes to play stored music files iTunes creates a virtual music library on the device and treats it as an iTunes repository making it possible to stream music files from the WD My Cloud device to Windows or Mac computers running iTunes iTunes scans any shares that have the Media Serving setting enabled including the Public share by default WD MY CLOUD PERSONAL CLOUD STORAGE 9
123. tates automaSc and continuous Das management tool for providing easy deS WD chive on your network Paan of af your Sige Checking status and configuring settings Leon More CF L toad See Back it Lip Dowrioad See Ct Dhe Stans Download Potr for your computer fat kts you easily play aY mariage Mea On your Network Me Downiond lamas Dias Coach sosote DOJ 3 Click Download in the WD My Cloud for desktop box to display the first page of the installer Fi My Cloud WD MY CLOUD PERSONAL CLOUD STORAGE 69 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 4 Click OK to display the WD End User License Agreement WD My Cloud License Agreement gt License Agreement Installation and Use of WWD My Cloud Requires Acceptance of the mme Following License Agreement A Western Digital End User License Agreement IMPORTANT READ CAREFULLY This End User License Agreement Agreement is a legal contract between you either as an individual or a single entity you and Western Digital Technologies Inc WDT governing your lt i gt O accept the terms of the License Agreement lt InstallAnywhere Previous Next 5 Click Next to start the installation Installing WD My Cloud f License Agreement gt Installing Install Complete Installing help InstallAnywhere Cancel n 6 When the Install Complete screen displays click Done gt WD My Cloud E
124. tcut to the USB Drive Windows only Select Create Shortcut on the WD Quick View submenu for your USB Drive An icon representing the USB drive displays on the desktop WD MY CLOUD PERSONAL CLOUD STORAGE 104 USER MANUAL APPENDIX A SPECIFICATIONS Appendix A Specifications Ethernet Internal hard drive Supported protocols I O ports Data transfer rate Compatibility Note Compatibility may vary depending on user s hardware configuration and operating system Physical dimensions Width Length Height Weight Power supply Temperature RoHs compliant High performance 100 1000 Gigabit Ethernet connection WD 3 5 inch SATA hard drive CIFS SMB NFS FTP AFP Gigabit Ethernet RJ 45 port USB 3 0 up to 5 Gb s USB 2 0 up to 480 Mb s A USB 3 0 host and USB 3 0 certified cable are required to obtain USB 3 0 performance Operating systems e Windows 8 e Windows 7 e Windows Vista e Windows XP SP3 e Mac OS X Mountain Lion e Mac OS X Lion e Mac OSX Snow Leopard Browsers e nternet Explorer 8 0 and later on supported Windows computers e Safari 5 0 and later on supported Mac computers e Firefox 12 and later on supported Windows and Mac computers e Google Chrome 14 and later on supported Windows and Mac computers DLNA UPnP devices for streaming Internet connection 1 9 in 49 mm 5 5 in 139 3 mm 6 7 in 170 6 mm 2 TB 2 11 Ib 0 96 kg 3 TB 2 11 Ib 0 96 kg Input voltage 100V to 2
125. te The time it takes to create a safepoint varies based on the speed of your network and the number and size of files you have stored on your WD My Cloud device For a given amount of total data fewer larger files replicate quicker than many smaller files Other factors such as what processes are running on the WD My Cloud device and on the speed and availability of your target have an effect on how long it takes WD MY CLOUD PERSONAL CLOUD STORAGE 92 USER MANUAL MANAGING SAFEPOINTS Create Later If you want to schedule the creation of the safepoint click Later and enter a date and time you want the safepoint to be created Create a Safepoint Create now or later Because creating a safepoint can take a while and slightly impact performance you may choose to create one now or schedule one for later w ey Create your safepoint Tomorrow v 10 v AM v Back Cancel Finish Important Changes made while safepoint operations are in progress are not guaranteed to be backed up immediately Note If the creation process was not successful or was interrupted click the safepoint s retry icon to resume the operation The safepoint profile and schedule display C3 WDS alet Safepoint Profile Upisite Recovenng Content with a Safepoint re voor hy Cloud p L werd YOE ly Ch Note To see the content of the safepoint stored on another device access the folder on the device where you stored it
126. tern Digital My Passport 0730 External USB K Ai Y TI MANE WD Quick View submenu The Map Network Drive dialog box displays Y Map Network Drive E x O Map Network Drive Drive Folder What network folder would you like to map Specify the drive letter for the connection and the folder that you want to connect to A AWDMyCloud MY_PASSPORT Example server share J Reconnect at logon Connect using different credentials Connect to a Web site that you can use to store your documents and pictures 4 Select the desired letter from the Drive drop down list 5 Click the Finish button Note When Windows attempts to reconnect a Mapped Network Drive after a restart the Unable to reconnect mapped network drives error may appear This can occur if the username and password of the WD My Cloud drive do not match the current Window s username and password information During the automatic reconnection process Windows may attempt to send the current Windows username and password instead of the WD My Cloud device username and password specified during setup Attempting to open the mapped network drive prompts a new login window Enter the WD My Cloud device username and password to reconnect the share allowing it to be accessible again until the next reboot For more information on this problem see Knowledge Base Answer ID 6745 Creating a Shor
127. to restore your data from a safepoint to a factory fresh WD My Cloud device Important Make sure the replacement WD My Cloud device is new or is in factory fresh state See System Factory Restore on page 82 The capacity of the replacement device must be the same or larger than the safepoint you created 1 Open the dashboard of a factory fresh unit 2 On the Navigation bar click Safepoints to display the Protect My Stuff page WD MY CLOUD PERSONAL CLOUD STORAGE 94 USER MANUAL E My Cloud Q Da oao Home Cloud Access Protect Your Stuff Qwosatront Safepoint Profile Update now Update Aino Update or Tealed On 192 155 9 1P 0 O Updated On Wednesaay June 12 20t3 50706 PM Created On 192 168 1 1279 Pubic C3 c Upamod On Weonesoay June 12 2013 507 05 PM L 13 GB Recovering Content with a Safepoint Created satepomt To recover Gata and Configuration settings cick Stari Recovery Start Recovery A the LARE event your My Cloud fais you Can resicee af Content and Configuration Settings torn a previous MANAGING SAFEPOINTS 3 Click Start Recovery at the bottom of the page to display the Recover Content with a Safepoint dialog box Recover Content with a Safepoint Cresi a Slane ener Ani 90 6P your daia amd configuraion 8 65195 can Be recovered in ihe unikehy event that yoa YU ciou Mats You can caie a saispoini on a USA device connected io your ND Cloud of an a compasibi
128. tray to display the menu and then select WD SmartWare The icon is automatically installed when you download WD SmartWare For more Information about WD Quick View see Managing Your Drive With WD Quick View on page 28 Viewing the Info Online Help Topics WD SmartWare software provides two kinds of Help Help icon ee Each WD SmartWare page provides easy access to online help information to quickly guide you through your backup retrieve and settings tasks Whenever you are uncertain about what to do just click the info online Help icon in the upper right corner of any page To close the info help page after reading the online Help click the X button in the upper right corner of the page Help tab This tab on the WD SmartWare pages provides more detailed Help For information on using the Help tab see Using Windows 7 Backup and Restore below Please refer to this WD Smartware online Help for further instructions Using Windows 7 Backup and Restore If you choose not to use WD SmartWare software for backing up files to the WD My Cloud Personal Cloud Storage drive you can use Windows 7 Backup and Restore or Windows 8 File History Note The WD My Cloud device does not support Windows Vista Backup and Restore Use WD SmartWare software for backing up files to the WD My Cloud device WD MY CLOUD PERSONAL CLOUD STORAGE 22 USER MANUAL BACKING UP AND RETRIEVING FILES The Windows Backup features of Windows 7 Prof
129. ud wdmycloud com on page 65 WD MY CLOUD PERSONAL CLOUD STORAGE 64 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Using Your Personal Cloud wdmycloud com My Cloud My WD Devices 1 Click the button on the lower right and select View shares 2 If your WD My Cloud device is password protected enter your password in the Network Drive Password field UserID Jane Password eeee 3 Depending on whether you have remotely accessed a share before a Java application run request may appear For more information about Java applets search for Answer ID 9786 in the WD Knowledge Base at httpo support wdc com For Lion and Mountain Lion you will need to install the Java runtime client For additional information visit htto support apple com kb dl1 421 4 Ifa message asks you whether you want to allow Java click Allow 5 Several messages regarding SSL certificates and a few security warnings display starting with Do you want to run this application Name com wd nas4g mapdrive MapDrive Publisher Western Digital Technologies Inc Location http MapDrive jar v 18 This application will run with unrestricted access which may put your computer and personal information at risk Run this application only if you trust the publisher Do not show this again for apps from the publisher and location above i More Information WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL
130. ung 3 GPSGV Der h chste Schalldruckpegel betr gt 70 db A oder weniger gem EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert WD MY CLOUD PERSONAL CLOUD STORAGE 110 USER MANUAL APPENDIX C REGULATORY AND WARRANTY INFORMATION KC Notice Republic of Korea only B SS k X APTE HAH SJ T 11363 2006 92 Warranty Information All Regions Except Australia New Zealand Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support Web site at htto support wd com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration Serial number required via httop support wd com WD shall have no liability for lost data regardless of the cause recovery of lost data or data
131. ur network manually oc TE oe TE acy TE asset TT nese TT nese TT Required Cancel Save 3 Inthe Static Network Mode dialog box enter at least an IP Address and a Netmask If you don t know this information check your router s settings Note If you do not enter Gateway and DNS Server s you will lose connection to the LAN 4 Click Save Note For more information on this topic see Knowledge Base Answer ID 5872 WD MY CLOUD PERSONAL CLOUD STORAGE 79 USER MANUAL CONFIGURING SETTINGS Workgroup Windows A workgroup is aname you assign to each member of a group of computer network devices in a network environment The devices that have the same workgroup name can easily exchange information through the network A workgroup does not require a central server Network Workgroup Workgroup Name WORKGROUP To name or rename a workgroup 1 Enter a name for the workgroup no spaces allowed 2 Click Save 3 Each time you add a device to your network you can assign it this workgroup name Media On the Media page you can enter DLNA Digital Living Network Alliance media server and iTunes media player settings so that you can enjoy media in every room in your house 1 On the Navigation bar click Settings and then click Media in the left panel WD My Cloud lt O 7 tat PA cy Home Users Shares Cloud Access Safepoints Settings General DLNA Med
132. y July 18 2013 2 00 41 PM 2 Click OK 3 The Configure Access page displays the cloud devices for which the user now has access along with the activation code and expiration date of each The device is labeled New Unregistered Device for now Mobilizing Your Files with WD My Cloud Mobile Apps WD My Cloud and WD Photos mobile apps bring your photos and files to your fingertips on your OS and Android mobile devices These mobile apps are also available for download for your Windows or Blackberry mobile devices Requirements include WD My Cloud personal cloud storage device connected to the Internet Your WDMyCloud com email address and password or a mobile device access code generated by your WD My Cloud device Android devices Most tablets and smart phones with OS 2 1 or later OS devices WD Photos iPhone iPod touch or iPad with OS 4 x or later WD My Cloud iPhone iPod touch or iPad OS 5 x or later Windows and Blackberry devices for WD My Cloud mobile apps only Note Screen captures shown in this chapter are from an iPhone Functionality and installation may vary from device to device WD MY CLOUD PERSONAL CLOUD STORAGE 56 USER MANUAL ACCESSING YOUR CLOUD REMOTELY About WD Photos Mobile App Entertainment is happening all around you Now you can capture every moment of it and send it to your device for access on any page in your home Take a photo or video clip on your smartphone or
133. y from state to state Warranty Information Australia New Zealand only For consumers purchasing products in Australia and New Zealand please refer to this warranty information Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act This warranty identifies WD s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties No other warranties either express or implied by law including but not limited to those contained in the Sale of Goods Act are made with respect to the Product If you purchased your Product in New Zealand for the purposes of a business you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure What constitutes a major failure is set out in the Australian Consumer Law Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specifications T
134. your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product with an equivalent or better Product The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility WD MY CLOUD PERSONAL CLOUD STORAGE 111 USER MANUAL APPENDIX C REGULATORY AND WARRANTY INFORMATION of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which var

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