Website user manual - AEG
Contents
1. Copyright 2012 Orchard Marketing Page 4 HAEG perfekt in form und funktion 5 Navigation Once inside the AEG Pro Forma the following items will be available NZJ External site 1 HAEG perfekt in form und funktion Admin Promotions Logout J Select Product Order Details Review amp Submit Order Confirmation 3 Welcome to the AEG Pro forma Please use the site to search for current AEG products available for Pro forma sale For any questions or issue when using the site please contact your Electrolux trade representative Search Products All Products 4 Postcode Check Search by model number postcode 7 OR Search by keyword ad Shopping Cart we model number gt 8 Advanced Search Main Category All Categories Search by cut out size flush fit only Height mm From To Width mm From To Depth mm From To Please confirm cut out sizes in the installation guide Retrieve a quote 6 Enter quote ref What s this Did you know You can now add model numbers directly to your shopping cart using the add to cart feature on the right For assistance please phone 1300 363 664 or email customercare aeqaustralia com au Terms and Conditions All content Copyright 2012 Electrolux Home Products Pty Ltd 1 Access to Trade Connect via the External sites button 2 Access to Admin pages promotions and logout button Admin section contains Find order Sales reports User manual and Stor2. Each stock type needs to be paid for and submitted separately User clicks on the Submit Order button in the Stock Required from AEG section If paying with cash cheque or external finance user will be taken straight to Order Confirmation page If payment was made by credit card user will be taken to a credit card details screen first and then to Order Confirmation page Order details Order in progress e Consignment SOH Order ID AEGProform 200213 11525 62958 AEGProform 200213 11526 Order Status Complete Order date 20 02 2013 Printable Receipt AEG Customer Service will contact the customer within 48 hours to confirm details and request final payment unless next day delivery has been scheduled Customer details John Smith 1 Crown Street Surry Hills 2010 Home 0212345678 An email has been sent to the customer with order details The credit card will show a charge from Electrolux Home Products Your Order Model Qty Status Unit Price Sub Total L98690FL 1 In stock 2 499 00 2 499 00 GST Value 227 18 Order Total 2 499 00 Payment details Type Type Reference Amount Cash 123 700 00 Amount paid 700 00 Outstanding amount 1 799 00 1 order remaining This Order Confirmation page refers to regular stock only User still needs to submit the consignment stock To do this click on the I order remaining button at the bottom of the page or on the Consignment SOH link in the to
3. This can be done at the two stages of the ordering process g Cancelling order on the Order Details page To do this user clicks on the Cancel order button located on the bottom of the page The form can be left blank h Cancelling order on the Review and Submit page To do this user clicks on the Cancel order button located on the bottom of the page In both cases an order is cancelled and the user is taken to Pro Forma home page where they can start a new order 13 Error handling In the event that an error occurs when trying to make a credit card payment or submitting order to JDE the user will be notified by an error message and will be returned to Review amp Submit page They will be able to attempt another credit card payment by clicking on the submit button Error at the submission stage can be caused by For orders involving credit card payment payment gateway and JDE AEG s database to which orders are submitted for processing For orders without credit card payment JDE AEG s database to which orders are submitted for processing Copyright 2012 Orchard Marketing Page 30 HAEG perfekt in form und funktion 14 Creating and retrieving a quote 14 1 Creating a quote As an alternative to completing an order as listed above the user can browse AEG products add products to their shopping cart and create a quote for purchase at a later date To create a quote the user must follow the steps above to a
4. are required for each order Additionally email address needs to be provided if a customer wishes to subscribe to the AEG news Customer details Name Street address Suburb Postcode State Please select Email address Phone number Home Please provide at least one Mobile Work would like to be contacted by AEG regarding news Copyright 2012 Orchard Marketing Page 14 HAEG perfekt in form und funktion Deliver to there are three delivery address options available e Store e As above when choosing this options the form will be pre populated with the data supplied in the Customer details section The only piece of data that needs to be manually set is the suburb User needs to open the suburb drop down and select one of the suburbs from the drop down list The list includes all the suburbs matching a postcode for which delivery is available If the desired suburb is not on the list it means that the delivery for that suburb is not available User should provide different postcode e Other used for delivery locations other that store delivery or customer details delivery User needs to provide name street address postcode state suburb only deliverable suburbs will be listed in the drop down menu and at least one phone number Deliver to Choose delivery location Delivery instructions Deliver on Special instructions Please select Please se
5. 2012 Orchard Marketing Page 10 HAEG perfekt in form und funktion 7 2 The shopping cart There are two ways of viewing the shopping cart 7 3 The shopping cart preview Where the shopping cart is available for editing a shopping cart preview will be visible in the right hand navigation of the site HAEG perfekt in form und funktion Order Details Select Product Search Results 47 L98690FL The AEG ProTex Series 9 9kg Front Load Washer with OptiSense and 16 wash programs Price 2 499 00 T96690IH Series 9 Heat Pump with ProTex drum and 9kg capacity Price 2 499 00 PDSTP10 Pedestal for AEG Washers and Dryers Price 399 00 SKP11 AEG Stacking kit for Front Load Washers and Dryers Reina onan From here the user has the option of Admin Promotions Logout Review amp Submit Order Confirmation OR Consignment SOH search Qty 1 Shopping Cart ew Consignment SOH Qty 1 Add L98690FL 2 499 00 Delete T96690IH 2 499 00 Delete PDSTP10 399 00 Delete Qty 1 Add Total 5 397 00 GST value 490 63 y r Quote ay 1 Add z Check out e Adding a model number directly to their cart the Add button e Removing a model number and all its quantity from their cart the Delete button next to a model number e Checking out and moving directly to the customer details screen the Check out button e Generating a quote the Quote button e Viewing their cart on a new p
6. 712 1341 53429 F77000WOP 1 26 07 2012 999 09 Jigar choksi AEGProform 180412 1180 51421 HG60FX 1 18 04 2012 999 09 Jigar choksi AEGProform 170412 1161 51407 F77000M0P 1 17 04 2012 1 090 00 Jigar choksi AEGProform 170412 1160 51406 BP5013001M 1 17 04 2012 2 726 36 Jigar choksi AEGProform 170412 1159 51405 570D WA 1 17 04 2012 599 09 Jigar choksi AEGProform 030412 1085 51361 570D W A 1 03 04 2012 599 09 15 2 2 Invoiced Orders report This report provides the list of all orders that have been invoiced by AEG Report Search Select Report Invoices Orders Report Select staff member No staff Select dates 01 12 2011 EB to 31 07 2012 Im Open report Export to CSV Invoiced Report Total 2 Sales person Order number Model number Shipped quantity Shipped date Value ex GST None selected AEGProform 140212 962 50449 570D WA 0 28 02 2012 599 09 None selected AEGProform 140212 962 50449 BE5013001M 0 28 02 2012 1 817 27 Copyright 2012 Orchard Marketing Page 37 HAEG perfekt in form und funktion 15 2 3 Not Yet Invoiced Orders report This report will provide the list of all orders which are waiting to be invoiced Report Search Select Report Not Yet Invoicad Orders Report E Select staff member AJl staff 7 Select dates 01 08 2022 TH 2008202 B Not yet received report Total 5 Sales person Order number Model number Quantity Status Order date Value ex GST Jigar choksi AEGProform 1804 12 1180 51421 HGEOFX 1 ENTERED 18 04 2012
7. 999 08 Jiga choks AEGProlorm 170412 1161 50626 BES013001M 1 DELETED 17 04 2012 1 817 27 Jigar choks AEGProform 1704 12 1960 5 1406 BPS012001M 1 ENTERED 17 04 2012 2 726 36 Jigar choksi AEGProfonm 1704 12 1159 5 1405 STOD WA 1 ENTERED 17 04 2012 599 09 Jigar choks AEGProform 0304 12 1085 1361 570D WA 1 ENTERED 03 04 2012 5599 09 Copyright 2012 Orchard Marketing Page 38 HAEG perfekt in form und funktion 15 3 Consignment SOH Report This report allows stores to track their consignment stock levels 15 4 Add Remove Staff This section is available to Store Administrator only and provides the ability to manage the staff members names used for reports and addition to orders and quotes throughout the Pro Forma Add Remove Staff Please add or remove staff from the tool using the options below Staff name First First Add Current staff Jigar choksi Remove On this page the user can either add a new staff member using the first and last names available Or remove a staff member by selecting their name from the list and selecting remove In order to keep reports updated the user will also be able to reinstate a previously removed staff member by re entering their name in the first and last name fields and selecting add Copyright 2012 Orchard Marketing Page 39 HAEG perfekt in form und funktion 15 5 Adding or editing the store delivery location Updating Delivery Location Add New Location Please
8. WAEG perfekt in form und funktion AEG Pro Forma 2 1 User Manual March 2013 HAEG perfekt in form und funktion Contents 1 AEG Pro Forma v2 1 summary of changes cccssscccesssscecessscecssssccecssssccecsessceeesenseeeees 3 2 AEG Pro TOE FING an eeee 3 3 Site USEST roles vissnsiccisactestescesscossdstistasvesscodesstsstavcencegcedses sted cosscedeastasbussenduesvanseaueieosactisasteadesaendaces 3 4 LOGGING MIn PAEA AE EA A T E E E E OEA E NE O E 4 5 NOVIQOTION iensen iar A A A ae RA cheese 5 6 Types of Orders neriie ae a a E A a eiS 7 7 Processing regular order sssesesssessseossssssessseosssseosssseosssseoessseosssseoessseoessseoessseosssseosssseesssss 8 7 1 Adding products TO a shopping Cart seereis n NNN 8 7 1 1 Searching for products and adding products from the search results screen 8 74 2 From an individual product PAGE cee eesecsteesseessessseesseesseeeeeseeeseeeseeeeesseetseeneeeees 9 7 1 3 Adding a model directly to the cart oo eeeeceseeseeseeeeeseeseceeeeseesececeseneeeseeeeneeeeees 10 7 2 Ih amp 8sh ppiNg S fte seien pass EEEa 1 73 THE SHOPPING COMM preview a aan a RNN a 1 7 4 Ihe sh pPING Ed cererea aaa aa 12 7 5 Checking out and completing an order unseesenssessessensennsnnsennnnnnnnnnennnnnnnsennenennennan 13 7 6 Review amp Submit page uueceseessessseesnnennnennnennnnnnnnnnonnnnnnnonnnonnnonnnnnnnennnonnnennsennsennssnnsennssnnssnnsenn 17 77 Credit card payment and submit
9. age the View cart button Copyright 2012 Orchard Marketing Page 11 HAEG perfekt in form und funktion 7 4 The shopping cart The shopping cart accessible via the View Shopping Cart button contains all the products in a shopping cart HAEG perfekt in form und funktion Admin Promotions Logout Select Product Order Details Review amp Submit Order Confirmation Hkesaoroxe ov E searen el 4zone ceramic hob including 1 triple and 1 extended OR a Availability In stock Unit Price 1 699 00 Total Price 1 699 00 HK854220XB ty 1 x 80cm 4 Zone Induction Hob with DirekTouch slide control Availability In stock Unit Price 3 699 00 Total Price 3 699 00 7509D M A Qty 1 x 90cm telescopic rangehood with slide switch controls MaxiFlow technology and fluorescent light Availability In stock Unit Price 1 269 00 Total Price 1 269 00 Total Price All items 6 667 00 ntinu re TE Update order J Create Quote Check out On this page the user can e Edit the quantity of an item Using the quantity field changing the number and clicking the Update order button e Remove a model and all its quantity Using the x next to each model number e Marking a model as a consignment stock using the consignment stock tick box e Create a quote Using the Create quote button e Continue shopping By clicking the button and returning to the homepage e Check out By using the button and moving to the custo
10. and consignment products to a shopping cart Once the product has been added the shopping cart will be split into two sections Stock Required from AEG and Consignment SOH Shopping Cart wW model number Add Stock Required from AEG L98690FL 2 499 00 Delete Consignment SOH L77480FL 1 499 00 Delete Total 3 998 00 GST value 363 45 View cart Check out Copyright 2012 Orchard Marketing Page 22 HAEG perfekt in form und funktion 9 2 Order details page Order details page for mixed orders consists of three sections e Common information this is the information that is common for both regular and consignment stock i e sale staff name and customer details T amp Cs regarding consignment SOH order need to be accepted Staff member Staff member Select Staff Member Customer details Name Street address Suburb Postcode State Please select Email address Phone number Home Please provide at least one Mobile Work accept that the goods on this order will be supplied directly from the retailers warehouse to me ata date organised with the retailer I would like to be contacted by AEG regarding news Copyright 2012 Orchard Marketing Page 23 HAEG perfekt in form und funktion e Regular stock section this contains the summary of regular stock from the shopping cart delivery date and delivery address as well as payment information Stock Required fro
11. clicks at the Next button at the bottom of the page This opens the Review amp Submit page Copyright 2012 Orchard Marketing Page 16 HAEG perfekt in form und funktion 7 6 Review amp Submit page Order details Order ID AEGProform 310712 1414 Order Status Draft with payments Order date 31 07 2012 Staff Member Staff member Jigar choksi Model Qty Display Stock Price L77480FL 1 NIA 1 499 00 GST Value 136 27 Customer details John Smith 12 Happy Street Sydney 2000 Order Total 1 499 00 Deliver to WINNING APPLIANCES REDFERN AEG 177 PHILLIP STREET REDFERN 2016 Home 0212345678 Phone 96988099 Delivery instructions Deliver on 22 08 2012 Special instructions Please deliver before 9am Payment details Type Type Reference Amount Cash 123 500 00 GST Value 45 45 Amount paid 500 00 Outstanding amount 999 00 Save order as a draft Submit Order This page allows user to check the details of the order and make required changes Any element of the order can be amended at this point To change any element user clicks on the relevant Change button This takes user to a relevant page within the process Copyright 2012 Orchard Marketing Page 17 HAEG perfekt in form und funktion 7 7 Credit card payment and submitting orders Once the user is happy with all the details of the order they click on the Submit Order button on the Review and Submit page This will trigger the f
12. dd products to their shopping cart and then once in the shopping cart select the create quote button Shopping Cart w model number Add F77000WOP 1 099 00 Delete Total 1 099 00 GST value 99 91 Check out Shopping Cart Ea E F77000W0P Qty 1 60cm white freestanding dishwasher with XXL Tub load water and turbidity sensors 13 place settings 5 water stars 3 energy stars 7 wash programs including extra silent adjustable upper basket 4 foldable cup shelves amp 2 foldable plate racks delay start amp auto off Availability In stock Unit Price 1 099 00 Total Price 1 099 00 Total Price All items 1 099 00 Copyright 2012 Orchard Marketing Page 31 HAEG perfekt in form und funktion The user will then be taken to the quote creation screen below Thank you your quote has been created Your quote reference number is 189_2005 To retain your quote use quote reference number Staff member Please select Customer name Customer phone number Customer email address Download PDF ij Send To avoid your email going to junk mail please add AEGquotes aeq com au to your address book Here the user needs to select the staff member assisting them and provides customer name and phone number A quote can be downloaded to be printed off at the store or have the quote emailed to the customer email address is required is quote is to be emailed Once the quote is created it i
13. e Admin Copyright 2012 Orchard Marketing Page 5 HAEG perfekt in form und funktion 3 Ordering process menu Represents the step of the ordering process Keyword and model number search Allows the user to search by model name or keyword Advanced search Allows the user to search by category or cut out dimensions Retrieve a quote Allows the user to retrieve a past quote made in that store Postcode check Allows the user if customer s postcode can be delivered to Shopping cart gt OOo Copyright 2012 Orchard Marketing Page 6 HAEG perfekt in form und funktion 6 Types of orders There are three types of orders available 1 Stock required from AEG type of order This is a regular order that is sent to AEG for processing and fulfillment 2 Consignment SOH type of order This is an order that requires a product to be physically at the store and the store fulfills the order 3 Mixed order This is a situation when a customer buys a mix of regular and consignment products Copyright 2012 Orchard Marketing Page 7 HAEG perfekt in form und funktion 7 Processing regular order 7 1 Adding productis to a shopping cart 7 1 1 Searching for products and adding products from the search results screen Add products from the search result page using quantity field and the Add button e g enter 2 in the Qty field beside model number and press Add Order Confirmatio
14. icks on the Next button at the bottom of the page This brings the Review and Submit page Staff Member Edit Staff member Derek Haleys Customer details Edit John Smith 1 Crown Street Surry Hills 2010 Home 0212345678 Stock Required from AEG Order details Order ID AEGProform 200213 11525 Order Status Draft with payments Order date 20 02 2013 Shopping Cart Edit Model Qty Status Unit Price Sub Total L98690FL 1 2 499 00 2 499 00 GST Value 227 18 Order Total 2 499 00 Deliver to Edit WINNING APPLIANCES REDFERN AEG 177 PHILLIP STREET REDFERN 2016 Phone 96988099 Payment details Edit Type Type Reference Amount Cash 123 700 0 GST Value 63 64 Amount paid 700 00 Outstanding amount 1 799 00 sy 1 save orseras aaran Submit Order Consignment SOH Order details Order ID AEGProform 200213 11526 Order Status Draft with payments Order date 20 02 2013 Shopping Cart Edit Model Qty Serial Status Unit Price Sub Total L77480FL 1 50000001 1 499 00 1 499 00 GST Value 126 27 Order Total 1 499 00 Payment details dit Type Type Reference Status Amount Cash 123 1499 0 GST Value 126 27 Amount paid 1 499 00 Outstanding amount 0 00 Cancel order Save order as a draft Copyright 2012 Orchard Marketing Page 25 HAEG perfekt in form und funktion The page is divided into three sections again Common information sale staff name and customer address Regular stock details Consignment stock details
15. lect Store As above Other Copyright 2012 Orchard Marketing Page 15 HAEG perfekt in form und funktion Delivery instructions e Delivery date needs to be selected for each order The delivery rules are not changing 1 No deliveries over the weekend 2 No next day deliveries for orders placed after 2pm 3 No Monday deliveries for orders placed over the weekend 4 Cheque payments only allowed for delivery in 10 days or more e Delivery instructions max 60 characters allowed Delivery instructions Deliver on 16 08 2012 A Special instructions Payment details four methods of payment are available Credit card cash cheque and external finance Only one in store credit card payment is allowed for each order 9customer can make additional credit card payments by calling Electrolux Customer Service A deposit of 25 is required when placing an order As soon as the total amount entered in the Payment details section reaches the 25 a green tick will appear If a credit card amount is entered than a credit card type needs to be selected from the drop down menu A reference is required for payment with cash cheque or external finance Payment details Credit card S Please select Cash 300 reference Cheque reference External finance S reference Total 300 00 deposit needed 274 75 Order total 1 099 00 Outstanding amount 799 00 Once the form has been filled in the user
16. m AEG Shopping Cart Model aty L98690FL 1 T96690IH 1 PDSTP10 1 GST Value Order Total Deliver to Choose delivery location Delivery instructions Deliver on Special instructions Payment details Credit card Cash Cheque External finance Total m I Status Unit Price Sub Total In stock 2 499 00 2 499 00 On backorder 2 499 00 2 499 00 In stock 399 00 399 00 490 63 5 397 00 Please select Please select 0 00 X deposit needed 1 349 25 Order total 5 397 00 Outstanding amount 5 397 00 e Consignment SOH section this contains the summary of consignment stock from the shopping cart and payment information Consignment stock needs to be paid in fully by cash or credit cart Delivery date and address are not collected as store is responsible for delivery Consignment SOH Shopping Cart Model Qty L77480FL 1 GST Value Order Total Payment details Credit card Cash Total Sy ea Edit Serial No Status Unit Price Sub Total 50000001 In stock 1 499 00 1 499 00 136 27 1 499 00 s Please select reference 0 00 X deposit needed 1 499 00 Order total 1 499 00 Outstanding amount 1 499 00 Regular or and consignment component can be cancelled or saved as draft on this screen Copyright 2012 Orchard Marketing Page 24 HAEG perfekt in form und funktion 9 3 Review and Submit Once the Order Details page has been filled in user cl
17. mer details screen Copyright 2012 Orchard Marketing Page 12 HAEG perfekt in form und funktion 7 5 Checking out and completing an order From the Shopping cart the user can select to continue with their order by checking out When selected the site will then take the user to the Order Details page J Select Product Staff member Staff member Customer details Name Street address Suburb Postcode Email address Phone number Please provide at jesst one Order Details Select Staff Member State Home Mobile Work would like to be contacted by AEG regarding news Deliver to Choose delivery location Delivery instructions Deliver on Special instructions Payment details Credit card Cash Cheque External finance Total Please select Ry Review amp Submit w Please select s Please select s reference s reference s reference 0 00 X deposit needed 274 75 Save order as a draft Order total 1 099 00 Outstanding amount 1 099 00 Order Confirmation Copyright 2012 Orchard Marketing Page 13 HAEG perfekt in form und funktion On this page the user will be required to provide Staff member name of the sale staff needs to be selected for each order Staff member Staff member James Moore Customer details customer name street address postcode state suburb and at least one phone number
18. my store area The store admin is also able to update the store password used to access Trade Connect however should the email address need to be updated Orchard will need to be contacted to complete this manually Copyright 2012 Orchard Marketing Page 41
19. n Select Product Order Details Review amp Submit Search Results 47 Quick Search OR u L98690FL Consignment SOH i amp The AEG ProTex Series 9 9kg Front Load Washer with Qty 1 Add OptiSense and 16 wash programs Price 2 499 00 Shopping Cart w T96690IH Consignment SOH nt Add Series 9 Heat Pump with ProTex drum and 9kg Serial nter Serial capacity Price 2 499 00 Qty 1 Add PDSTP10 Qty 1 Add Pedestal for AEG Washers and Dryers Price 399 00 sken ar AEG Stacking kit for Front Load Washers and Dryers Price 0 00 Copyright 2012 Orchard Marketing Page 8 HAEG perfekt in form und funktion 7 1 2 From an individual product page Search for a product and click on the model number This opens a page with the product details Adjust the quantity if needed and click on the Add button Select Product Order Details Review amp Submit Order Confirmation u L98690FL Consignment SOH search by Model N be The AEG ProTex Series 9 9kg Front Load Washer with Qty 1 Add OR OptiSense and 16 wash programs Price inc GST AUS 2 499 00 Promotion No Limited Distribution No Availability 8in stock Shopping Cart FactSheet Features 16 wash programmes XXL door Large LCD control panel with stainless steel inlay Inverter motor Benefits Specification Brochures amp Manuals Copyright 2012 Orchard Marketing Page 9 HAEG perfekt i
20. n form und funktion 7 1 3 Adding a model directly to the cart On any page where you can see the shopping cart preview and model number field just type in the model number and click on the Add button DAEG perfekt in form und funktion Admin Promotions Logout AEG Select Product Order Details Review amp Submit Order Confirmation Welcome to the AEG Pro forma Please use the site to search for current AEG products available for Pro forma sale For any questions or issue when using the site please contact your Electrolux trade representative Search Products All Products Postcode Check Search by model number OR Search by keyword Shopping Cart a 854071XB KK Advanced Search Main Category All Categories Search by cut out size flush fit only Height mm From To Width mm From To Depth mm From To Please confirm cut out sizes in the installation guide Search You can enter a model number and select the Add button to cart to add it directly to the cart To use this method to add multiple quantities of the model number simply enter the model number again to add an additional item to the cart Models added that way as always added to the shopping cart as stock required from AEG non consignment Model added to the cart this way can be changed to consignment by viewing the shopping cart ticking Consignment SOH box typing in a serial number and updating shopping cart Copyright
21. needed 274 75 Order totak 1 099 00 Outstanding amount 1 099 00 Copyright 2012 Orchard Marketing Page 28 HAEG perfekt in form und funktion f Saving order on the Review and Submit page To do this user clicks on the Save order as draft button at the bottom of the page This kind of order will be saved with the status Draft With Payments It can be retrieved using Find order tool in the Admin section perfekt in form und funktion Admin Promotions PARSUN AP Select Product Order Details Review amp Submit Order Confirmation Order details Order ID AEGProform 3107 12 1425 Order Status Draft win payments Order date 31 07 2012 statt ember Staff member Jigar choks shopping Cart Model Qty Display Stock Price Fr7ooowoe 1 NA 1 093 00 GST Value es Order Total 1 099 00 Customer details Change Deliver to Change Magoa Biskup WINNING APPLIANCES REDFERN AEG 255 Crown Street Surry Hilis 2010 177 PHILLIP STREET REDFERN 2016 Home 1234567891 Phone 36955039 Delivery instructions Change Deliver on 08 05 2012 Special instructions Payment details Change Typs TypsRefsrance Amount Caen 123 500 00 GST Valus 45 45 Amount paid 500 00 Outstanding amount 599 00 Cancel order Save order as a draft Copyright 2012 Orchard Marketing Page 29 HAEG perfekt in form und funktion 12 Cancelling an order An order can be cancelled before it is submitted to AEG for processing
22. ng cart um T96690IH 4 Consignment SOH a Series 9 Heat Pump with ProTex drum and 9kg Serial 12345678 capacity i RRP 2 499 00 Add b Order details page does not include delivery date and delivery address The store is responsible for arranging the delivery c Consignment order needs to be paid in full by cash or credit card before the order is submitted Copyright 2012 Orchard Marketing Page 20 HAEG perfekt in form und funktion d Buyer needs to accept the T amp Cs on the Order Details page Order can t be completed if T amp Cs are not accepted Select Product Staff member Staff member Customer details Name Street address Suburb Postcode Email address Phone number Plesse provide st lesst one accept that the goods on this order will be supplied directly from the retailers warehouse to me ata Order Details Select Staff Member State Home Mobile date organised with the retailer J Review amp Submit Please select would like to be contacted by AEG regarding news Copyright 2012 Orchard Marketing Page 21 HAEG perfekt in form und funktion 9 Processing mixed orders It is possible to add a mix of consignment and regular products to one shopping cart However different types of stock will be processed as separate orders 9 1 Adding mixed stock type products to the shopping cart You can add both regular
23. ollowing actions a For orders where credit card was selected as a payment method the user will be presented with a credit card details screen Credit card expiry date and the security code need to be provided here Once payment has been processed by payment gateway order will be automatically submitted to Electrolux for processing User will be presented with the order confirmation page MAEG perfekt in form und funktion Payment details Card No Expiration date Month v Year v Security code What is a security code Continue Ea Press this button to return to the shop b For any order where the method of payment was other than credit card order is submitted to Electrolux for processing as soon as the Submit button is clicked Copyright 2012 Orchard Marketing Page 18 HAEG perfekt in form und funktion 7 8 Order Confirmation Once order has been successfully submitted to AEG for processing the user will be presented with the Order Confirmation page The page provides link to the PDF receipt Receipt will be emailed to the customer if email address has been provided on the Order Details page Order details Order ID AEGProform 030912 1617 53633 Order Status Complete Order date 03 09 2012 Customer details Deliver to Test WINNING APPLIANCES REDFERN AEG 1 Crown Street Surry Hills 2010 177 PHILLIP STREET REDFERN 2016 Home 0212324569 Phone 96988099 Delivery inst
24. orma will also have access to Admin area accessible from the header navigation AEG HAEG perfekt in form und funktion Admin Promotions Logout Find order Sales reports Select Product Order Details Review amp Submit Order Confirmfti yser Manual Welcome to the AEG Pro forma Update User Password Please use the site to search for current AEG products available for Pro forma sale For any questions or issue when using the site please contact your Electrolux trade Store delivery address representative Search Products All Products Postcode Check Search by model number search postcode OR Search by keyword search B Shopping Cart we model number Add Advanced Search Main Category All Categories Search by cut out size flush fit only Certain sections within the Admin area are available to Store Admin only Those sections are Store staff Delivery locations and Store admin access details To access thosesections the user will need to use their store admin email and password Please log in x You need to provide your store administration login to perform this action Please log in using the form below User name Password Copyright 2012 Orchard Marketing Page 34 HAEG perfekt in form und funktion 15 1 Find order The Find order section allows user to search for any order made in store Order can be searched by order number customer name purchased amount date range or the status Search orde
25. p right corner This will take user back to Review amp Submit page where the consignment stock order will be available for submitting Order Confirmation page for Consignment order will be presented as soon as that order has been submitted NOTE Please note that a separate order numbers and receipts will be issues for each stock type order Copyright 2012 Orchard Marketing Page 26 HAEG perfekt in form und funktion 10 Cancelling credit card payment To cancel credit card payments after order has been submitted to AEG please contact E Customer Service AEG 1 Klasse Care 1300 363 664 Email customercare aegaustralia com au Copyright 2012 Orchard Marketing Page 27 HAEG perfekt in form und funktion 11 Saving order as draft An order can be saved as draft before it is submitted to AEG for processing This can be done at the two stages of the ordering process e Saving order on the Order Details page To do this customer details delivery to and delivery instructions information needs to be filled in Payments section can be left blank Then user clicks on the Save order as draft button located at the bottom of the page This kind of order will be saved with the status Draft Without Payments and will be automatically cancelled 48h later unless it is finalized before then Select Product Order Details Staff member Customer details Name Delivery instructions Total 0 00 X oepont
26. rs Select by Order Number Select by Customer Name Search by Purchase Amount Search by Date Range Start date E to End date 7 Sort by all This tool can be used to retrieve orders previously saved as draft and complete those orders Copyright 2012 Orchard Marketing Page 35 HAEG perfekt in form und funktion 15 2 Sales reports The Sales reports section provides access to three types of reports Entered Orders Report Invoiced Orders Report and Not Yet Invoiced Orders To run a report the user selects the type of the report from the drop down list the name of staff member and the date range Report Search Select Report Select report Select staff member All staff Select dates Start date m to End date fm Once selected the user can then click on either the View or csv button for each report to either view the report as a web page or download a csv file of the report respectively Copyright 2012 Orchard Marketing Page 36 HAEG perfekt in form und funktion 15 2 1 Entered Orders report This report provides the list of all orders submitted to JDE by a store no matter their status Report Search Select Report Select staff member Entered Orders Report Jigar choksi Select dates 01 04 2012 fH to 31072012 B Open report Export to CSV Entered Orders Report Total 6 Sales person Order number Model number Quantity Order date Value ex GST Jigar choksi AEGProform 260
27. ructions Deliver on 20 09 2012 Special instructions Your Order Model Qty Status Unit Price Sub Total HK654070XB 1 In stock 1 699 00 1 699 00 HK854220XB 1 In stock 3 699 00 3 699 00 7509D M A 1 In stock 1 269 00 1 269 00 GST Value 606 09 Order Total 6 667 00 Payment details Type Type Reference Amount Cash 123 1 666 75 Amount paid 1 666 75 Outstanding amount 5 000 25 Start new order Printable Receipt AEG Customer Service will contact the customer within 48 hours to confirm details and request final payment unless next day delivery has been scheduled An email has been sent to the customer with order details The credit card will show a charge from Electrolux Home Products Copyright 2012 Orchard Marketing Page 19 HAEG perfekt in form und funktion 8 Processing Consignment SOH orders The process for placing a Consignment SOH stock on hand order is mostly the same as the one for regular order The only exceptions are a Products available as consignment have a Consignment SOH tick box next to a model number um T96690IH Consignment SOH a Series 9 Heat Pump with ProTex drum and 9kg Qty 1 Add capacity pooo RRP 2 499 00 To add a product to a shopping cart as consignment o Tick the Consignment SOH box This will bring up a serial number field o Type in the serial number o Click the add button underneath This will add the product to the shoppi
28. s valid for a period of 30 days for the store it was created in only 14 2 Retrieving a quote Once a quote is created it can be retrieved in the same store as purchase via the fields provided on the homepage Copyright 2012 Orchard Marketing Page 32 HAEG perfekt in form und funktion Search Products All Products Search by model number search postcode OR Advanced Search F77000VWVOP 1 099 00 Delete Main Category All Categories Search by cut out size flush fit only Total 1 099 00 Height mm From To GST value 99 91 Width mm From To iew cart Quote Check out Depth mm From To Please confirm cut out sizes in the installation guide Retrieve a quote Enter quote ref Search What s this Each quote has a unique quote reference number that when entered will take the user to the shopping cart with their quoted products listed Once in the shopping cart the expiry date of the quote will be shown From here the user can then proceed to purchase adjust the products in their shopping cart and proceed to purchase or adjust the products in their shopping cart and create the quote again If adjusting the products in the shopping cart and re quoting please note that the expiry date of the quote will remain as per the original quoted time period Copyright 2012 Orchard Marketing Page 33 HAEG perfekt in form und funktion 15 Admin section Each store given access to the AEG Pro F
29. snnssnnssnnssnnssnnssnnsnnsenn 37 15 23 Not Yet INVOICEM Orders Tebori sinsin nenn una 38 15 3 Consignment SOH Report enrnusiemninnne eaaa 39 154 Add Rem veSic itiuuuuenennnn ru 39 15 5 Adding or editing the store delivery location ueeeesesesesesesssessneesnennnennnennnennnennennnennnennnn 40 Copyright 2012 Orchard Marketing Page i HAEG perfekt in form und funktion 15 6 Updating the access details of the Proforma e sessessessessessessessessessossessessessessessessessessesst 41 Copyright 2012 Orchard Marketing Page ii HAEG perfekt in form und funktion 1 AEG Pro Forma v2 1 summary of changes e Introduction of consignment orders 2 AEG Pro forma The AEG Pro forma consists of 1 An order placing area 2 An admin area 3 Site user roles 1 Store sales staff 2 Store administrator Copyright 2012 Orchard Marketing Page 3 HAEG perfekt in form und funktion 4 Logging in The first step to accessing the AEG Pro Forma is logging in to Trade connect with the store based log in Website address http trade electrolux com au aegproforma Store username Supplied separately Admin username Supplied separately To login to the system enter your user name and password in the required fields when you visit the address Once inside Trade Connect the store will be able to access a button in the header navigation AEG Pro Forma that will link you to the pro forma site
30. ting orders sessessessessessessessessessessessessessessessessessessessesss 18 7 8 Orden C nfirmalon aussen 19 8 Processing Consignment SOH orders ccccsssscecssssccecssssccecssssccecsssccecsssaceecessaceecesnes 20 9 Processing Mixed ordersS 40002005500 00088001 cssesseecseesteesdduencecseseuctssecstecessectecsseceueerseestecseeestee 22 9 1 Adding mixed stock type products to the shopping Cart esessessessessessessessessessessessesseso 22 92 Order details DAJE eaan hin T bau ae Ein E AE EAAS S 23 9 3 REVIEW ANG S UDN i ae ae aa een dete vien este dtathestieln dave tates 25 10 Cancelling credit Card PayMent ccc eccsssccecesssccccessseecssssccecsessceeeeessceeeeessseeesesseeees 27 11 Saving order GS draft esessdssecet uvaceceseisateedesdesasstasessedvadencede 28 12 Cancelling ai orda vccc cccccci eztedsecteetiatecsiniccens Rei acted iced au nantes 30 13 Error handling essiri acisna ee ken 30 14 Creating and retrieving a quote eeunsesensnnesssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnsnnnnnnnsnnnnnsnsnnnnnnnsnsnnnn 31 WAST Cegn Gi GUO eean n E E 31 14 2 RETIEVIAG G QUOTE oranini R A E N EA 32 15 Admins cthon serine oense i raosna een 34 18 1 FIN ord rusisnurinniiennnnni nn e a e S 35 15 2 SaleSrepOS orna AAA AAAA AANA A legs 36 15 2 1 Entered Orders re D OM osseistsririsnieisritdni e ea saade aaia 37 15 2 2 invoiced Orders report eesessusssnnssnnonnnonnnsnnnnnnnsnnnsnnnsnnnssnnssnnssnns
31. update your delivery location using the form s below Delivery Location 1 Title Test Store Address 177 PHILLIP STREET Contact number Postcode 2016 Suburb REDFERN Delivery Location 2 Delivery Location 3 Delivery Location 4 When a store is given Pro Forma access a store delivery address is added from JDE records to be used as the address when store delivery is chosen for an order Once given access the store admin is able to edit this address as needed or where required add additional delivery locations for that store as required by clicking the add button entering the and saving the details The added title will then become a drop down option on the delivery location page when a customer is selecting store delivery for an order Copyright 2012 Orchard Marketing Page 40 HAEG perfekt in form und funktion 15 6 Updating the access details of the Proforma Update Access Details Please update your access details using the options below Admin User O Update Password Only Update Password And Email Update your Password Current password New password Confirm password Store Access Change store password Update your password Current password s New password Confirm password On this page the user is able to update the access details of the store admin by selecting to update the store admin email address and password used for log in to the manage
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