Amcal Rewards User Manual
Contents
1. TAX INVOICE Sample Amcal Pharmacy Shop 2 Parkside Plaza Sydney 02 1234 9876 ABN 987 123 654 86 Tran 12349 01 05 2011 10 40 Operator Jane D BEPANTHEN CREAM 100G CASH 3 99 PAID 8 99 AMCAL REWARDS MEMBER Card 997001 90000000000 Name Mr Example Points 3000 Rewards 30 00 Redeemed 5 00 Does not include points and rewards earned on today s transactions b Negative Line Item Method e Before closing off the sale select the loyalty redemption PLU in your POS e Enter the amount as a negative that you processed for the redemption in the previous steps by overwriting the item s price the amount will be in the Amcal Rewards Graphic if you need a reminder e Proceed to close the sale using the relevant payment type for any amount outstanding for the transaction TAX INVOICE Sample Amcal Pharmacy Example of a receipt using negative line Shop 2 Parkside Plaza item method to process a redemption Sydney 02 1234 9876 ABN 987 123 654 86 Operator Jane D BEPANTHEN CREAM 100G 13 45 Amcal Redemptions 5 00 7 45 oo AMCAL REWARDS MEMBER Details of the redemption will appear at the Card 99700190000000000 bottom of the receipt Name Mr Example Points 3000 Rewards 30 00 Redeemed 5 00 Does not include points and rewards earned on today s transactions Page 13 6 Redemption Reversals If the loyalty transaction is cancelled by clicking the Clear icon or a second loyalt2. enjoy the benefits Amcal Rewards User Manual For help processing loyalty transactions using Amcal Rewards Technology please contact the Amcal Rewards Help Desk PHONE 1800 220 578 OR EMAIL info amcalrewards com au Monday Friday 8am 5pm EST Amcal Rewards Loyalty Training Manual 02 12 2014 version TABLE OF CONTENTS 1 Introduction to Amcal Rewards features ccccccccccseeeceeeeeeeeeceeeeseeseeeeeeseuseseeeesaaees 3 2 Howto process a Standard Loyalty Transaction ccccssecceseeeeeeeeeeeeeeeseeeeeeeneeeees 4 3 wWIOhIAGhUD aMeW OY ally MOEMDECl sziiecene ciara calcutta iene eateries tienes 8 4 Dealing with an Unregistered Card cccccccceccccseececeeeeesseeeesseeeesseeeesseeeseeeessaeees 10 i OW LOR COCCI MON Scacchi eek eke E eect dem her eee ead ee es eet 10 6 206 2119 0 610 REVES dl aino e ee ee 14 k FOrgotien Membership Cal Cssesseessccssseeneesudesueewetecucere2eneonseduensnsasesieatoesenusneetenssesateosen 16 Oo lt INOMLOVAITY TFANSACHONS wecnecsssccanxacn comand AR Aa 17 OG lt IPOMOHONSDAlCOGES eneee E ER E ERR 19 10 Daily loyalty reporting at the till cccccsecceeeeceeeeeeeeseeeseeeseeeeseeesaeeseeeeseeeseeesees 25 Tis PACA GG GA iiss ce ee eh heh ee 26 12 Excluding prescriptions from earning points ccccceeeeeeeeeceeeeeeeeeeeeesaeeeseeeeseeeeens 26 APPENDIX 1 Setting up your store so the Amcal Rewards system can function 27 APPENDIK 2 FrOU
3. NOTE Once you have scanned the barcode please ensure you either tear off the barcode and return the receipt to the customer or using a pen draw a line across the barcode section and return the receipt to the customer to ensure it is not used again 9 Promotions barcodes You can access the following promotional barcodes by selecting Promotions on the Loyalty Menu accessed via the Amcal Rewards Loyalty Graphic Award double points on total transaction amount excluding prescriptions Enter a member into a competition Award double points on last item scanned Award triple points on total transaction amount excluding prescriptions Award triple points on last item scanned Award Miscellaneous Bonus Points Off promotion Birthday offer Page 19 Double Points Total Trans Competition Double Points Last Item Misc Bonus Points OF Promotion Birthday Offer Triple Points Total Trans Triple Points Last tern Once a promotion is selected from the list above you will be required to confirm by clicking OK Amcal Rewards AMC0000000000022 Customer entry into the competition Customer has recerved one entry into the competition Good luck Fress Cancel if scanned in error Cancel Once you select OK the promotion will appear along with the customer s details in the Amcal Rewards Graphic gister 1 Amcal Rewards Redeem Note You can add more than one promotion to the same tr
4. New in the Amcal Rewards Prompt or select New member from the Amcal Rewards Graphic To get the member started you only need to capture name email address birthday and postcode New Member Signup Alternatively ask member to complete an application form and add customer details in the Pharmasite later a Capture the customer s details on the enrolment form b Scan the new member card in the transaction c Log into the pharmasite by end of day and enter all of the member s details into the new member sign up page using the card number assigned to the member Tip It is important you capture new members email address Members with an email address will be sent an exclusive welcome offer and will be communicated to more often which more traffic into your pharmacy Page 8 If you have more time it is recommended that they provide all information on the application form including mobile phone number Members who provide an email address will receive bonus points to get them started Amcal Monthly Summary Card Holder Lookup New Customer Sign up Customer Listings Reports AMCAL Reports Training Manual Log Out New Customer Sign up Card Details Employee ID 2 digits Card Number ss 12 digits Customer name es ee Title First name Surname Has the customer accepted our terms and conditions Preferred Method Of Contact I am happy to receive offers via Email m Mail m SMS f Address Det
5. Tran Id 0064 Date 05 11 2012 Total 12 94 Enter or scan loyalty card ta add past transaction Card Humber X conc Note If the barcode on the bottom of the receipt is scanned just after the loyalty receipt has been printed it may not be found instantly as it takes a few seconds for the receipt to be registered In this instance please try to scan the barcode again until it is recognised and the above dialogue box appears A dialogue box shown below will open to confirm indicating the total value of this transaction click OK Amcal Rewards Add Transaction Contirm Add Transaction Receipt Details Tran Id 0059 Date 08 11 2012 Total 12 99 Member 9970019000091 00000 Cancel Page 18 A chit will be printed as a record of the amount added to the card as shown below Amcal Rewards Manual Transaction Card 9036003507619958 Date 27 07 11 15 20 Receipt Date 18 07 2011 Total 15 95 Tran 0268 Note Items ineligible for points prescriptions will be automatically excluded by the system so the value displayed in the total may differ from the receipt transaction total if some items weren t eligible If the barcode has already been processed scanned then the following dialogue box will pop up Amcal Rewards Ineligible barcode Ineligible barcode This barcode is ineligible as the barcode has already been scanned OR the original transaction was mace at another pharmacy
6. shift reconciliation only 11 Amcal Gift Card Purchases of Amcal Gift Cards are automatically excluded from earning points If a member uses the card to purchase eligible items they will earn points for these purchases Note There is no longer any need to manually adjust anything 12 Excluding prescriptions from earning points Prescription items are automatically excluded from earning loyalty points No action is required by pharmacies Removing points for items returned for refund When processing a refund scan the member s card as though it was a normal loyalty sale This will remove the points that they originally earned for the transaction Returning redeemed points when items are returned for refund You cannot refund points that were redeemed as part of a purchase which is now being refunded Instead issue a store credit note or use other means to compensate the member for the points they originally redeemed Page 26 APPENDIX 1 Setting up your store so the Amcal Rewards system can function Your pharmacy will receive a welcome pack and a package from S4 Technology containing all the equipment you will need in order to have Loyalty function at your POS Contained in the package will be a site controller as illustrated below Once you receive this package and S4 has contacted you to arrange a time for an installation please ensure the site controller is connected to your POS Instructions on how to do this are outlined bel
7. i Y i at R The customer is prompted to either join up on the spot or return with their card later to add the loyalty points from the transaction to their account Processing the barcode on the bottom of a receipt e fa member returns to the store with their barcoded receipt and Amcal Rewards card you can scan the barcode and add it to the customers loyalty account Another purchase is not required The transactions can be added to cards one at a time Note these barcodes can only be scanned once however the rules about only being valid at the pharmacy where the transaction took place along with the 30 day validity can be enforced at your own discretion the system will allow them to use the barcode later than 30 days and at other pharmacies Insert your pharmacy s decision here Page 17 If the receipt presented meets your own pharmacies rule about which to accept a Scan the barcode on the bottom of the receipt A summary of the receipt details will be displayed for confirmation b If correct scan or enter the customer s card and press ok Note after you ve scanned the barcode the below message will appear while the transaction details are obtained Amcal Rewards Add Transaction Fetching transaction details Please walt while transaction details are obtained The following dialogue box will now appear with the transaction details Amecal Rewards Add Transaction Enter Loyalty Card Receipt Details
8. including non loyalty transactions e This prompt is used to a Add an Amcal Rewards member during a transaction e Tip You can move the loyalty graphic to anywhere you like on the screen so it s in a Page 3 convenient place for you to use b Search for an Amcal Rewards member during a transaction c Sign up a new member during a transaction d Access other Amcal Rewards functions during a transaction It is very important that you are logged into your POS if your system requires this before accessing any of the Amcal Rewards functionality Failure to log in would result in information about the Amcal Rewards transaction not being captured 2 How to process a Standard Loyalty Transaction lt is important to ask every customer Are you an Amcal Rewards member ee Tip Signing up as many Amcal Rewards members at If the answer is Yes am a member your pharmacy means more loyalty customers which more a Scan the barcode on the reverse of the member s card sales for your pharmacy or b Click Manual Card should the barcode not scan properly and enter the card number in the prompt or c Use the Search function on the loyalty prompt to look the member up Cash Register 1 Clerk OM Aisle h Amcal Rewards Transaction Number 181 ITEM DESCRIPTION et QTY EACH TOTAL Amcal Rewards Are you an Amcal Rewards member Scan card or select new to sign up a n
9. 111115002 Nsp John Citizen Nsp John Citizen 4000 111111115003 Nsp John Citizen Brisbane 5000 111111115004 Nsp John Citizen Adelaide lt There were a total of 4 customers found SubTotal 13 start Once the member is selected the member s card is automatically added to the transaction and the member s details will be added to the Amcal Rewards Graphic according to the normal process outlined in section 2 How to process a standard loyalty transaction Page 16 Loyalty Menu If you need to add a loyalty member during a transaction a Click on the symbol on the Amcal Rewards Graphic which will bring up the Loyalty Menu Amcal Rewards b Select Search c Enter their first and last names into the search prompt and hit enter d Select the correct member from the list of results returned e Continue with the remainder of the transaction 8 Non Loyalty transactions lf a transaction is processed for a customer who hasn t provided an Amcal Rewards card which includes items eligible to earn points the following message and barcode will print on the bottom of their receipt to encourage them to sign up to become a member remind them of what they re missing out on j f E j imi i Ii iil i ji ini iB l i ae ji if Wadi Ht ial 18 ELT i i i i i ji i i i i l a gt ae 62 n rT Tr A b ly
10. DICSMOOUNG cessas an ea aTa eT art 30 APPENDIX 3 Resolving Communications ELFrOIrs cccceecccceeceeeeeeeeaeeeesaeeeesaaeeeseeeeeas 31 APPENDIX 4 Quick REL CrenCe Sis ject ctie neve a a a a a a a aa 33 Page 2 1 Introduction to Amcal Rewards features Once your POS is in a Sale screen you will notice two key loyalty features 1 Amcal Rewards Prompt Cash Register 1 Aisle i v Amcal Rewards Transaction Number 181 ITEM DESCRIPTION Co O O hary Eac _ rotra Amcal Rewards Are you an Amcal Rewards member Scan card or select new to sign up a new member select search to lookup a member select enter card to manually enter card number or select cancel to continue New Manual Card Cancel ESC Km SubTotal e This feature will appear at the beginning of each transaction e This is a prompt for you to ask every customer if they are an Amcal Rewards member e This prompt is used to a Sign up a new member b Search for an existing member who doesn t have their card with them c Enter a card number manually d Exit this function for non Amcal Rewards transactions IMPORTANT If the loyalty 2 Amcal Rewards Graphic prompt graphic does not appear on your screen please call Amcal Rewards Helpdesk immediately on 1800 220 578 as you may have a problem with your printer settings Amcal Loyalty Search e This feature will remain on the POS screen during the entire course of a transaction
11. ails Address Property Organisation Name E Post Type Post Number E Flat No Street No i Street name Street typeleg Avenue Pharmasite user name fill in your details Pharmasite password fill in your details Page 9 4 Dealing with an Unregistered Card If the member s loyalty card application has not yet been processed in the Amcal Rewards Database the below message will appear when the card is scanned Amcal Rewards Unregistered Card Loyalty Customer 900000000000 No information assigned to customer Update customer details on the Pharmesite with particular tention to email and mobile number Process the transaction as normal See page 3 How to Process a loyalty Transaction Note Points will still be earned on the transaction and assigned to that card number account but points will not be available for redemption until the card has been registered and assigned to the customer To do so simply update the members details in the Pharmasite 5 How to Redeem Points Redemptions can only be processed when a sale transaction is made and are not possible for account payments Attempting to do this will result in the redemption being reversed cancelled If a member has sufficient points to undertake a redemption 500 point minimum the Amcal Rewards graphic will display the Redeem button Amcal Loyalty Redeem If Redeem is showing a Scan or manually enter all
12. ansaction if required Simply click on the Amcal Rewards Graphic again and follow the same steps Selecting the Cancel button will bring up the below dialogue box and will stop the customer from receiving the promotion item Once completed the promotion details will again appear in the Amcal Rewards Graphic Page 20 Clear Redeem Amgcal Rewards Page 21 Miscellaneous Bonus Points Should your Pharmacy want to award a customer additional bonus points a Attach a member to the transaction and scan or enter all the items purchased into the POS as normal b Select Bonus Points from the promotions menu A pop up will appear for you to enter the amount of points you want to award the customer Amcal Rewards Bonus Points Award Bonus Ports Bonus Points m x Cancel y OF Finish the transaction and print the receipt as normal Double Points on Last Item Scanned Awarding Double Bonus Points On last Item Scanned In order to award a Customer with Double Bonus points on Specific Items Scan the Dbl Pt on Last Item directly after each product that is to receive double bonus points Note The PLU s description Dbl Pt on Last will appear as a line item on the POS directly after the line item for the product that will receive double bonus points Finish the transaction as normal IMPORTANT The PLU 9000019197839 needs to be set up within the system with the description Dbl Pt on Last in order f
13. cast RecastlF exe Page 31 Locating and Checking the Site Controller e o communicate with the Loyalty database you have had installed into your Pharmacy a grey and black network box called a Site Controller It looks like this e This Site Controller is attached to your computer network and is typically connected close to your broadband Internet ADSL modem e The Site Controller serves as a communication link between your POS terminals and the Amcal Rewards Loyalty server and is vital it is left on and connected to the network at all times e The Site Controller has two Green LED lights on the front one indicates power and the other indicates internal disk activity e The power light should always be lit the disk light will flash according to system activity which may be infrequent e At the back of the Site Controller you should see a network cable plugged in normally this will be an orange cable e Where this cable plugs in there are two LED lights on the edge of the socket An Orange LED light should be on and flashing and a Green LED light should be on and solid e The network cable will be plugged into your Pharmacy ADSL Internet modem so it can access the Internet or it will be plugged into a network switch which then enables it to access the internet e If the Orange LED light is not on and flashing then please follow the Orange cable to ensure it is plugged into the switch or ADSL modem e Sometimes the pla
14. e 14 Amcal Rewards Redemption Redeem Rewards Available 101 91 Insufficient Funds Redeem Yalue 200 00 M Cancel y OF If the redemption amount entered is incorrect the following message will appear Amcal Rewards Redemption Redeem Rewards Available 101 97 Must be in increments of 0 05 Redeem Value EAIN M Cancel ff OK or Amecal Rewards Redemption Hedeem Rewards Available 101 91 Minimum amount 5 00 Redeem Value 2 00 x Cancel OF Page 15 7 Forgotten Membership Card If a member has forgotten their card its OK You can look them up either from the Amcal Rewards Prompt or from the Amcal Rewards Graphic via the Menu Loyalty Prompt Click Search and enter the member s first and last name into the search box Entering only one or the other will also work however the results will be slower and more numerous Amcal Rewards Search Amcal Rewards Search Select from the list of returned results the correct member only members that signed up at your own store can be searched E X lt 84 Technology v1 03 Cash Register 1 Amcal Rewards Clerk Juie gt Aisle i zl Search ITEM DESCRIPTION QTY EACH TOTAL Amcal Rewards Search EJ Transaction Number 187 Amcal Rewards Search First Name Surname Citizen Post Name Street Suburb Card Number Code Loyalty Sydney 2000 111111115001 Sigma Melbourne 3000 111
15. e correct customer check address if multiple members are returned 5 Complete Transaction OR 1 Receipt prints with barcode and Bring this back message 2 When customer returns to store with receipt and card card and scan receipt to award points 3 Tear off the barcode and return the receipt without the barcode to the customer 4 Using a pen draw a line over the barcode and return the receipt to the customer Page 33
16. er prints and presents to you before you process the transaction 1 Customer must print present voucher and spend over xx 2 Scan products 3 Scan loyalty card and then scan promotional barcode 4 Manually take lt 5 or 10 gt off the total transaction See below instructions 5 Write redeemed on voucher and place in drawer Note You also have the option of selecting the barcode from the loyalty graphic on your POS if the barcode does not scan If this happens follow the below instructions 1 Click on the symbol on the loyalty graphic 2 Click on promotions 3 Select the OFF promotion from the Promotions pop up The below will appear on screen once this option has been selected for the member Page 23 Off Promotion Of Promotion has been registered for this customer Fress Cancel if scanned in error Cancel Once this is selected this will also be displayed in the loyalty graphic indicating the member has been added to this promotion Amcal Rewards Clear Redeem Process the Off amount for this promotion in line with the procedure for your POS type Birthday offer Tracking members who have received the Birthday offer In order to track members who have received the birthday offer select the Birthday offer option on the promotions menu You will receive confirmation as indicated below Amcal Rewards Clear Redeem Page 24 Ameal Rewards AMCOOQQ000000050 Binhday Offer Birthday Of
17. ernal network The software loaded onto your Point of Sale computer Software has been loaded onto your POS to enable the system to intercept the data from your scanner and printer for use in providing you with Loyalty functionality and data capture The software Application when running has a small S4 logo three interconnected spheres in the system tray typically bottom right hand corner of the screen The task bar may need to be extended in case it is hidden If the logo is green E then it is working correctly If the logo is black with a flashing yellow warning sign gs then there is a problem When there is a problem right clicking on the icon and selecting Status will open a status window as shown below and display what the error is error states are always in red Recast System Status System Interceptor Software Version 3 3 0 49 Slave Software Version WoO Slave Contig 104669875 Slave MAC DOOOUUO00001 Slave IP 127 0 0 1 Recast Input Fort COM4 Aux Input Port Network Status Off_line Printer Connection Ok LPT 1 POS Connection Ok AUS Connection Disabled If the error shown is Site Controller Comms down as per the example above then please check that the Site Controller is powered on and connected as explained in Checking the Site Controller See page 23 section on Locating and checking the Site Controller Page 30 APPENDIX 3 Resolving Communications Errors A com
18. ew member select search to lookup a member select enter card to manually enter card number or select cancel to continue Search New Manual Card Cancel ESC New Sale SubT otal T otal Once a member is assigned to the transaction the Amcal Rewards prompt will be dismissed and the member s details will appear in the Amcal Rewards Graphic Page 4 Amcal Loyalty Redeem If the answer is No I m not a member and don t want to join Click Cancel and the loyalty prompt will be dismissed otherwise it will disappear when you scan the first item If the customer changes their mind later clicking on the symbol on the Amcal Rewards Graphic will provide access to sign up a new member If the answer is No I m not a member but I d like to join Click on New to sign up a member on the spot It has the minimum required information to enroll a member and is intended to be as quick as possible to minimise any delay in the transaction Tip It is important you capture a new member s email address Members with an email address will be sent an activation offer and will be communicated to more often which more traffic into your pharmacy If you have more time it is recommended that they provide all information on the application form including mobile phone number Members who provide an email address will receive bonus points to get them started Proceed with the sale If the member was o
19. fer has been registered for this customer Press Cancel if scanned in error Cancel Process the offer as indicated on the member postcard or email dollar off amount based on your POS type 10 Daily loyalty reporting at the till Two summary reports for loyalty activity are available at each till End of Day Report Provides a summary of loyalty activity on that till for the day this can be run as many times as you like ina day and will reset to zero at midnight End of Shift Report Provides a summary of loyalty activity however it resets to zero after each time you run the report This report can be used to reconcile the cash drawer throughout the day if your process Is to change tills as the day progresses or staff changeover etc Amcal Rewards Loyalty Summary Print Loyalty Summary Report Frint the End Of Day Total to printthe report tor today an this till Frint Shift Total for a report since the last shift total Cancel Shift Total To access these reports e Click on the symbol on the Amcal Rewards Graphic to view the Loyalty Menu e Select Reports e Select one of the two reports that you wish to run e The report will be printed via the receipt printer serving that POS Page 25 NOTE This is not intended to replace the existing reports the Pharmasite still provides you with the normal pharmacy wide loyalty reporting for liability etc It is intended to facilitate end of day and end of
20. items being purchased in the POS as usual b Before asking for payment ask the member if they would like to use their points for part or all of the transaction note the member will be thrilled to save some money c If they answer yes then click on the Redeem button and enter the amount that the member would like to redeem in the dialogue box that appears Amcal Rewards Redemption Hedeem Rewards Available 101 91 Redeem Walue m x Cancel y OK Note The customer must be registered to be able to redeem their points The customer must have a minimum of 500 points Redemptions are only permitted in 0 05 increments Page 10 Once an amount is entered the following message will appear Amcal Rewards Redemption Points Redemption In Progress Flease wait while redemption is authorised If the redemption is successful your receipt printer will print a chit advising the redemption is approved and giving you an authorisation number The below dialogue box will also appear on your screen Amcal Rewards Redemption Loyalty Customer 997001900001900000 Redemption of 10 00 Approved Note The printing of the chit does not mean that the redemption has been processed In order for the redemption to be processed you must complete the sale The transaction receipt will print with details of the redemption in the footer confirming that the redemption has been processed successfully The Amcal Rewards Gra
21. mon error report is that after scanning a card a Communication Error pop up window is displayed There are several checks to be performed in this case Amcal Rewards Communication Error Loyalty Customer 997001900001 900000 A communications error has occurred Points earned fram this transaction willbe processed when the loyalty server Is back up and running Redemptions are unable to be processed at this time Does the store Internet work Check that you can open a web browser such as Internet Explorer and view a web page to confirm that Internet is available It is not necessary to have web access available at each POS for the system to work it just needs to be accessible through the network Is the Site Controller online For the majority of POS systems if the site controller is offline the 5 icon will be visible and flashing in the task bar if the site controller cannot be contacted Confirm this error by right clicking on the icon then select status If the site controller is not accessible then proceed as per the below Locating and Checking the Site Controller to locate the Site Controller and check its status For POS2000 and Checkout systems and those running Windows 98 or Windows Me you will have a Recast unit at each POS computer If these all display a red fault light it is a strong possibility that the site controller is turned off or disconnected from the network or has some fault Proceed as per
22. o the on hold transaction to ensure the loyalty transaction is processed successfully At the bottom of the printed receipt there is a member s detail section which displays the member s points balance as shown below Note The Staff ID is only printed on the receipt as part of the transaction details if this is set up in the specific POS by your Pharmacy TAX INVOICE Sample Amcal Pharmacy Shop 2 Parkside Plaza Sydney 02 1234 9876 ABN 987 123 654 86 Tran 12348 Operator Jane D 01 05 2011 10 38 Amcal Loyalty Card BEPANTHEN CREAM 100G IMPORTANT If you do not print a receipt for an Amcal Rewards transaction the loyalty points and or redemption will not be processed It is important you print a receipt for all loyalty transactions If a receipt does not print contact the Amcal Rewards Helpdesk on 1800 220 578 AMCAL Loyalty Member Card 900001919782 Name Mr Example Points 3000 Rewards 30 00 Does not include points and rewards earned on today s transactions Page 6 Update members email address Amcal Loyalty Redeem The loyalty graphic has the capability to ensure you capture members email addresses All you need to do is click on the symbol on the graphic as it appears for members with no email address you can capture this and they will receive 200 bonus points Page 7 3 Signing up a new loyalty member There are two options available to sign up a new member 1 Click on
23. or the Barcode to work This only needs to be set up once Bar Code 9000019197839 Product Description Dbl Pt on Last Product value 0 00 note if you are unable to set up a 0 00 value item please use 0 01 If you do not have this PLU set up as indicated here the member will not be awarded with points Page 22 Triple Points on Last Item Scanned In order to award a Customer with Triple Bonus points on Specific Items a Select the TRPL PT ON LAST directly after each product that is to receive triple bonus points Note The PLU s description TRPL PT ON LAST will appear as a line item on the POS directly after the line item for the product that will receive triple bonus points Finish the transaction as normal Amcal Rewards Clear Redeem IMPORTANT The PLU 9000019197860 needs to be set up within the system with the description TRPL PT ON LAST in order for the Barcode to work This only needs to be set up once Bar Code 9000019197860 Product Description TRPL PT ON LAST Product value 0 00 note if you are unable to set up a 0 00 value item please use 0 01 If you do not have this PLU set up as indicated here the member will not be awarded with points OFF Promotion Awarding xx Dollar Amount when presented with member voucher When presented with a OFF voucher offer you will need to follow the below instructions These instructions should also be printed on the voucher that the custom
24. ow Connecting the Site Controller DSL Modem Network Switch Orange Cable To Modem i Sa ma Or to Network Switch Network Cables To Store Computers Site Controller To install a Site Controller you will need to e Locate a power point that is near to a network connection point Such as your internet DSL modem through which your internet service is provided or your network switch e Connect the site controller power supply and turn it on There are two switches on the site controller itself a black rocker switch on the back and a silver square button on the front e When plugged in and the rocker switch is switched from off to on the unit will start up e lf the front silver button is pressed it can also turn on or shut down provided the rear switch is turned on e There is a green power light on the front of the site controller that is lit when the power is on e Orange network cables are supplied with the site controller Plug one end into the back of the site controller and the other end into either the DSL modem or a network switch e Which one you decide to connect to will depend on where there are spare sockets and accessibility it makes no difference to the site controller Page 27 e When the site controller is turned on and the network is connected correctly the lights on the edge of the site controller network socket will light up e The green one should be stead
25. phic will also update with the amount of the redemption that was processed Amcal Rewards n Tip Chits should be kept in your till in case you need to refer to them when balancing the till Press OK and then in your POS screen finalise the sale using the payment method that has been chosen by your pharmacy as most appropriate Finish the transaction and print the receipt as normal You must print the receipt for the redemption to be accepted a Payment Type Method e Close the sale off as usual and proceed to the payments screen e Choose the Loyalty Redemption payment type you have elected to use for redemptions enter the payment type here for your memory Page 11 e Enter the amount that you processed for the redemption in the previous steps the amount will be visible in the Amcal Rewards Graphic if you need a reminder e lf further payments are required to make up the difference for the transaction proceed to enter the amounts for these payment type s e Conclude the sale S4 Technology v1 03 Cash Register 1 Eek Amcal Rewards Clerk Julie Aisle fi ITEM DESCRIPTION NS 996 Cosmetics SubTotal Ti start Example of a receipt using payment type method to process a redemption Details of the redemption will appear at the bottom of the receipt Page 12 Transaction Number 183 L ory each romal 1 899 8 99 Loyalty C Credit C Voucher
26. r now is a loyalty customer the Amcal Rewards Graphic will update with the member s details and their current points balance Amcal Loyalty Redeem Whilst the information is being retrieved the following message will appear and will disappear of its own accord Sel Ge ee an m Amcal Rewards Page 5 Note If your store is unable to communicate with the loyalty server the following message will appear Customer information point balances and redemptions are not available while the server is offline Amcal Rewards Communication Error Loyalty Customer 997001900001 500000 A communications error has occurred Points earned from this transaction will be processed when the loyalty server Is back up and running Redemptions are unable to be processed atthis time Please click OK and proceed with the transaction The points from the transaction will be processed once the server is back online If you continually see this message please check that your Site Controller box is connected and that your internet connection is operating correctly Complete the transaction e Add the items to the transaction as per the usual process and print the receipt e The receipt you print will be associated with the loyalty card you have just scanned Note If a loyalty transaction is placed on hold whilst another transaction is processed and completed please ensure that the loyalty card is re scanned when returning t
27. stic latch on the network cable connectors is broken and the cable no longer locks in securely e lf the network cable comes out just with a very gentle pull without touching the latch then the cable should be replaced Page 32 APPENDIX 4 Quick References Normal Amcal Rewards Transaction 1 Commence sale 2 Scan Amcal Rewards Card 3 Amcal Rewards Graphic displays members card number members name and points balance 4 Scan items as normal 5 Total off the sale and process payment 6 Customer receipt shows points balance Check Customers Points Balance 1 Scan Amcal Rewards Card 2 Amcal Rewards Graphic displays the member s name and points balance 3 Click on Clear in the Amcal Rewards Graphic to clear the member from the transaction Amcal Rewards Redemption Commence sale Scan Amcal Rewards Card scan items as normal Amcal Rewards Graphic displays points balance available for redemption Click Redeem Enter redemption amount and click Ok A pop up dialogue box will appear on screen or a chit will print showing whether the redemption is approved Total off the sale and process redemption as a tender type or negative line item depending on your pharmacies set up 8 Customer receipt shows redemption information ON I N Search Member 1 Process the transaction as normal 2 Look up customer using the Search function via the Amcal Rewards Graphic Menu 3 Enter members first and or last name 4 Select th
28. the below Locating and Checking the Site Controller to locate the site controller and check its status See also the comment about firewalls below in Has something changed Is the problem intermittent From time to time there may be server issues that cause the Communications Error window to be shown even though the communication pathways are sound If the problem is consistent or frequent then please contact the Amcal Rewards Help Desk Phone 1800 220 578 or Email info amcalclub com au Has something changed If the system has been working fine until recently do you know of anything that has changed in the store that could cause this If new computers have been connected they may cause a conflict with network communications this is easily confirmed by turning them off to see if the problem resolves Please contact the help desk if you have new POS computers requiring setup A new ADSL Internet modem may change network behaviour also If you have recently changed Internet provider then please advise the helpdesk as network settings may need to be adjusted in the Site Controller Sometimes firewall and antivirus software can block operation of the system Normally these issues are dealt with at installation but sometimes updates or changes to the store antivirus systems can cause issues If a firewall program has just been installed then an exclusion allowing Internet access needs to be made for the program C Program Files Re
29. y and the orange one should flash e lf you have a more complex system with a VPN for example then please contact the help desk for further guidance e Please be careful when locating the site controller that is not placed somewhere that the silver button on the front of the unit can be easily knocked by accident and so turn the unit off Using existing Point of Sale Scanners The Loyalty system uses your current store scanners to read both the loyalty members barcode on loyalty cards and any physical promotional barcodes you may use it is recommended you use the promotional items via the Loyalty Menu Please check that your scanner is configured to read the format of these barcodes Code 128 and code 3 of 9 You can check this by scanning samples of them with your scanners If your scanner can read them it will exhibit its normal behaviour when successfully scanning a product i e it will beep or light flash If the scanner does not read the barcode then test others as you may have a poor quality barcode on the one you are testing The Amcal Rewards card barcodes were recently changes to a 128 type which has been tested across a number of pharmacies and scans properly If you are still using the old application forms cards or the first batch of the new application forms cards you may find that you are having trouble scanning cards If this is the case please order new Amcal Rewards application forms and destroy any old stock
30. y card is scanned after a redemption has been performed the redemption will be reversed and a chit will print advising you of this as shown below Amcal Rewards Loyalty Redemption Reversed Card 9036003507619933 Name Test Card Redeemed 5 00 Auth 00674002r91 201120729 Date 27 11 11 15 20 Device 01325701 This redemption has been reversed RE DOING A REVERSED REDEMPTION e Re scan the member s card or manually enter the card number e Don t ring up the sale items again as the only item appearing on this transaction will be the Amcal Loyalty Card line item with a 0 00 value e Click on the Amcal Rewards Graphic and select redemption e Re enter the amount of the redemption that was listed on the chit e Click OK to proceed e Finalise the sale which should be 0 00 value with 0 00 in cash presented Note You must print the receipt for the redemption to be accepted COMMUNICATION ERRORS AND REDEMPTIONS Amcal Rewards Redemption Failed Loyalty Customer 997001900001900000 Redemption Failed Communication Error Please try again shortly lf error persists contact the help desk If redemptions are unable to be performed because of communication problems an error message will appear in a dialogue box as follows Points however will still be earned on the transaction lf the loyalty member has insufficient funds in their account to redeem the amount requested the following message will appear Pag
31. you have on hand once new stock has arrived Page 28 Please sign here ke of 9 AP OF xX Amcal Rewards Helpdesk 1800 220578 Amcal Rewards 1800 220 578 Visit www ameal com au for current offers and terms and conditions Visit www amcal com au for current regarding Amcal Rewards This card nam 900002155673 olfers and terms and conditions 900002155673 remains the property of Amcal regarding Amcal Rewards This card Please sign here Code 1d e Please scan the below sample barcodes to Test your scanner reads these formats T ES T 3 9 TEST 1 2 8 e f you complete the test and confirm the scanner is not configured to read these barcode formats then please consult the scanner manual or your POS vendor to configure it to do so e The process is relatively simple and involves the scanning of special configuration barcodes to set up the scanner to read these particular barcodes Page 29 APPENDIX 2 Troubleshooting There are several parts to the Loyalty system in your store In all stores there will be a Site Controller unit that is normally located in the back office There is also a software component running on each of the POS computers On some older systems POS2000 and Checkout there is another unit a white box marked Recast that is connected between each POS computer and the receipt printer Beyond these components your Pharmacy must also have Internet connectivity available on the store s int
Download Pdf Manuals
Related Search