Cloud Communicator User Manual
Contents
1. pi John Citizen Communicator Bob Jamieson Dave Smith d r Frank James on Gladys Pitman John Citizen Bruce Taylor Dave Smith everPhone Friedrich Nelson Communicator _ James Watt Jane Fielding em Jessica Green _ John Citizen everPhone Mia Myers Calls can be placed by drag and drop motion from one extension to another or directly from phone display to extension for example A right click on contact name is available as well and offers more possible actions regarding selected extension From the right click on a user the user can Make a call from the soft phone Chat Send a File Send an email Invite into conference Monitor calls Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 27 NEC Cloud Communicator User Manual User Guide See more information about users such as their presence status and user defined message See in which conferences user are actively taking part in Michael F Send File Send E Mail sam Fois Sha Invite to Conference Call Monitoring Message History Client Info Participating Conferences Request chat authorization Ming Zhu Sam evert Conferences Conferencing and Conferencing Scheduling and Management is one of the main key features of the NEC Cloud Communicator The application allows you to control all elements of a conference including an email or IM invite scheduling visual control and vi2. Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 57 NEC Cloud Communicator User Manual User Guide Table 6 21 Alerts and Sounds ltem Description Field Type Automatic popup on Choose the action on which you want to Select box incoming calls show the popup URL Enter your URL of CRM with using macros a z 0 9 like CALLERID EXTENSION or DATE_TIME Browser integration Allows you to use NEC Cloud Communicator in browser and e mail client to make calls SIT KK Ne General Alerts and Sounds CRM Popup Browser integration Genera Service Providers Internet Explorer you must restart Internet Explorer For changes to take effect NOTE Vista Users may have problems with Internet Explorer integration when running NEC Cloud Gi Communicator as normal user If this is the case please run NEC Cloud Communicator as Contacts Administrator and use the button below to complete Internet Explorer integration E Register Activex Phone P Chat Mozilla Firefox you must restart Firefox For changes to take effect Ba Mozilla Thunderbird you must restart Thunderbird For changes to take effect w Network Cancel Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 58 NEC Cloud Communicator User Manual User Guide Service Providers Name Hosiname IP Address Session mti doudtel nec mtidoudtel n c com nec Contacts VW Phon
3. Add Edit Phone Account e st ag Te Oa Tee A fent EI a AN Display name Extension Username Password EEE EEE Enabled C External phone extension Protocol ewe hy i Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 61 NEC Cloud Communicator User Manual Table 6 23 User Guide Display name Extension Username Password Enable External phone Account Document ID Cloud_Telephony_221 10089 UG 7 Description Display name of the extension Example External phone John Citizen Extension number Example 140 Username of the extension In most cases it is the extension number Example 140 Password is the secret of the extension Example 45aCs7 Here you can Enable or Disable a phone account If you use an external phone you need to enable this option and select phones protocol as SIP NEC Australia Pty Ltd 2012 Field Type a z 0 9 0 9 0 9 a z 0 9 Check box Check box 62 NEC Cloud Communicator User Manual Contacts General General SC General Service Providers Sort E ae WEN Display options Show All Users Table 6 24 ltem Description Field Type Sort Sort contacts Ascending Descending or Select box Disabled Display options Show contacts by type or status Select box Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd
4. 2012 User Guide 63 NEC Cloud Communicator User Manual User Guide Outlook a wt Tae General Outlook Outlok Import Rules General e n v Service Providers Outlook Outlook Integration irestart of Outlook is required MOTE Windows Wista Users may need torun as Administrator to enable disable Outlook integra Enable Outlook Features Search Outlook contacts For incoming calls Display Mew Contact window For unknown incoming calls _ Hide Outlook Contacts without phone numbers Network Enable Exchange Server Integration ail Profile e ek E sessions Outlook Kal Reload Outlook contacts every ep minutes Table 6 25 Item Outlook integration Enable Outlook Features Search Outlook contact for incoming calls Display new contact windows for unknown incoming calls Hide Outlook contacts without phone number Document ID Cloud_Telephony_221 10089 UG 7 Field Type Description This option allows you to make calls with Check box NEC Cloud Communicator from Outlook This option will allow NEC Cloud Check box Communicator to use Outlook Every incoming call will be searched in Check box outlook and if it exist there details will be displayed If an incoming call is unknown NEC Cloud Check box Communicator will open a new contact window from Outlook so that you can create this contact This option will hide all Outloo
5. Sign me in automatically Create password Table 6 1 Sign In window Field Description Example Field Type Status Select your status Online Offline Away Select box or Busy Sign me in When this option is On Off Check box automatically turned on NEC Cloud Communicator will sign in automatically Every time NEC Cloud Communicator is Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 17 NEC Cloud Communicator User Manual Sign In Create Password Main started it will automatically sign in By pressing this button NEC Cloud Communicator will sign in to NEC Cloud Telephony account By clicking on this link you will be able to create a password for NEC Cloud Communicator User Guide Button Button After you signed in you can immediately make calls and use the features of NEC Cloud Communicator This screen below is the default NEC Cloud Communicator window E rij D LUkuitlseeremg gin T jia ep fr e phn Em eee G T Bcl gp Ms E a fei Pl Pe e ia re Per Ze ere g dmy Seege lte Ga Ey eo Ben weii ae J ces i Freie Document ID Cloud_Telephony_221 10089 UG 7 ras retail j rer p a mi mbi 1 mm r gre at oe P r el L Peg Steet e BR medley Pp erik W em meng gt in est Sg ss T E ag s i _ li amm PSone D Leg mmm Ze er e imar lena Le Py beet oe A E eee NEC Australia Pty Ltd 2012 fee
6. NEC Cloud Communicator User Manual Phone Here you can find the phone history for missed received and placed calls Call History pe Placed Calls Missed Calls Received Calls Filter Extension Show All Date Today Search Enter text to search for Search Display All Match whole word Dialed number Account Date Time OS92621111 NEC Cloud Communicator 208S868Gmt cloudtel 30 10 2010 23008 0406221426 NEC Cloud Communicator 2069868 mt1 cloudtel 30 10 2010 23 07 2000 Conf Room 1 Black NEC Cloud Communicator 2069868Gimel cloaudtel 30 10 2010 22 53 Help This menu allows you to access updates for the application and online help for the application a NEC Cloud Communicator Tools File View Contacts History I m in a meeting Check For Updates Cru About Ctrl 4 E en avy oettings SA Send Message e aD activa Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 User Guide 53 NEC Cloud Communicator User Manual Update license Licensing Serial number Check for Updates Update NEC Cloud Communicator Please click on the button below in order bo check if new Updates are available Cancel Status Checking if new Updates are available Downloading Updates Updates are ready to install Install Updates About This screen provides you details about the version of NEC Cloud Communic
7. SS eg Audio Tuni ng Wizard Welcome Welcome to Audio Tuning Wizard This wizard will help you tune your Audio Settings that best Fit you Click Next to continue Step Il Playback Recording On this screen you can choose which audio device you went to use for Playback and Recording io Ting Wi Playback Recording Choose your playback recording devices Please select the microphone and speakers you would like to use Speakers Primary Sound Driver E Microphone Intel Integrated Audio Ringtone device Primary Sound Driver wi Step Ill Speaker Volume Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 45 NEC Cloud Communicator User Manual User Guide Here we can to adjust speaker volume and test it Speaker volume Adjust your speaker volume Adjust your speaker volume Step IV Microphone Volume Here we can to adjust microphone volume and test it Microphone yolume Adjust your microphone volume Adjust your microphone volume SE Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 46 NEC Cloud Communicator User Manual Step V Internet Connection Speed Choose your internet connection speed Internet Connection Speed Choose your Internet Connection Speed Choose your Internet connection speed IT DSL 3000 3072 3684 Downline REIS 1 Uniad Pe ie bone OCH iey Document
8. Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes NEC Cloud Communicator User Manual User Guide 3 Minimum System Requirements OS Microsoft Windows Operating System 2000 XP Vista 7 PC Pentium III 800MHz or higher HDD 30 MB of free hard disk space Network Internet Dialup or faster and or Local Area Network LAN Note 100kbps required for each simultaneous call from the application Headset A suitable bluetooth or DECT headset is required for best results using the Cloud Communicator An external microphone and speakers can also be used but for best results a wireless headset is recommended 4 Installation Welcome Welcome window starts the installation process Click Next to proceed with the installation or Cancel to exit the installation wizard e NEC Cloud Communicator Setup Welcome Welcome to the installer for NEC Cloud Communicator 2 4 Itis strongly recommended that you exit all Windows programs before continuing with this installation Ifyou have any other programs running please click Cancel close the programs and mun this setup again Othenswise click Next to continue Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 7 NEC Cloud Communicator User Manual User Guide License Agreement Read the license agreement and select I agree if you accept License Agreement Click Next to proceed with the i
9. answer all incoming calls Voicemail Button Simple 1 click to access your voicemail There is no Yes need to remember your voicemail access code e g 123 instead user just presses the voicemail button Custom Ring Tone Use your own ring tone with NEC Cloud Communicator Yes On Hold Resume Hold or resume calls with a single click Yes Redial Use redial button to dial last or last 10 dialled number Yes EI Speed Dial Allows you to create your own personal speed dial list Yes Voice Codecs Currently available voice codecs ulaw alaw gsm Yes speex ilbc Echo Cancellation Minimize echo issues whilst on a call Yes Blind and Attended Adaptive jitter buffer helps to maintain call quality should Yes transfer network experience jitter delays General Application Features Easy Account Import NEC Cloud Communicator has an easy to use account Yes import facility It also registers automatically to the server s after your system starts Instant Recording Initiate call recording of current conversation at any time Yes with a single click Audio Tuning Wizard Test and tune your audio device settings with Audio Yes Tuning Wizard to best fit your needs Missed Calls Display Number of missed incoming phone calls is displayed on Yes Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 4 NEC Cloud Communicator User Manual Call History Browsers Integration Call Parking Call Monitoring Call From External
10. rd General General a UDP port Lise default port 4569 Service Providers 6 Clear digits tine value Contacts 1 seconds Phone Show DATS Dialled Number Information Service Ce Chat Strip dial characters OH Le Sounds w Network Check For Voicemail Voicemail Animate voicemail button when there are new messages Blink duration No Expire Lag minutes Recorded Calls Location Path C Documents and Settings NEC Cloud Communicator Call Recordings Open Folder Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 66 Table 6 26 Item UDP Port Clear digits time value Show DNIS Strip dial characters Check for Voicemail Animate Voicemail button when there are new messages Blink duration Recorded Calls Location Document ID Cloud_Telephony_221 10089 UG 7 NEC Cloud Communicator User Manual Description Select your UDP Port If you choose Use dynamically assigned port the NEC Cloud Communicator will use the first free local port Or if you use Bind to the specified port you will be able to enter your port How long to hold the Clear button in dialler to clear the whole number Show Dialled Number Information Service In this field you can enter characters that you went to stripe while dialling When this option is enabled NEC Cloud Communicator will check for new voicemail automatically Every tim
11. Click on Start Button Monitoring button to open a conference select window Select conferences window Click on check box to select a conference you want to monitor then click on OK button in order to start monitoring Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 35 NEC Cloud Communicator User Manual User Guide Select Conferences Please select which conferences you want to monitor Sales 400 C Support 401 C Staff 402 C Ground Systems 500 Scheduled Conference Scheduled Conferences window Conference Monitoring Scheduled Conferences p 4 Cancel amp Email Participants Schedule amp Email Reschedule amp Email Dake Tire Task name Conference 3 11 2010 11 00 00 4M Weekly Team Meeting Conf Room Table 6 14 ltem Description Field Type Schedule Schedule a conference Click on Schedule Button button it will open a select users window Select Users window Select one or more users and click on OK button 36 Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 NEC Cloud Communicator User Manual Select Users User _ Operator L Timmy Gomes Tom Meclendon _ Mark Hager Marty Redmond Willy Tolliver Duncan Puckett Kim Sheridan Fred Apfel F Joe Pop _ Michael Carmona _ Douglas Neely 1 Nick Hutson Phone number 100 101 102 103
12. Conferencing Invite Users 27 Configuration Auto config 9 Contacts 60 D Destinations 23 E Enhanced Services 48 F Features 2 File Transfer 21 Find Contact 22 IM Chat Group Chat 69 71 Installation 4 5 6 7 8 Document ID Cloud_Telephony_221 10089 UG 7 User Guide Invite PSTN 28 IVRs 36 Manual Configuration 10 Minimum System Requirements 4 O Outlook 61 P Parking 37 S Send Message 20 Service Provider Settings 58 Sign In 9 12 14 Softphone 16 Sounds 66 U Users 24 V Voicemail 36 NEC Australia Pty Ltd 2012 76
13. Phones MS Outlook Dialling Email Dialling Call Notification Pop Up Window Drag amp Drop Actions Keyboard Shortcuts Number Paste Presence Display Online Self Care System Calls Backup Restore Bluetooth DECT Headset Document ID Cloud_Telephony_221 10089 UG 7 phone s display click on it to see details about caller s Dialled answered and missed calls reports Select a phone number with your mouse while you browse the web and make a call with NEC Cloud Communicator This feature is available with Internet Explorer and Firefox Easily park an incoming call for later reconnection with the original caller Listen to other users conversation in real time if user has these rights enabled This feature allows NEC Cloud Communicator to initiate a call from external IP phones Right click any MS Outlook contact and let NEC Cloud Communicator call that contact Right click any received email and select NEC Cloud Communicator to make a call to that contact NEC Cloud Communicator provides a number of on screen pop ups that provide details about events on the PBX E g contact signing in and out incoming calls chat requests and conference room user entry and exit alerts etc NEC Cloud Communicator allows you to perform drag and drop actions in various situations such as inviting a contact to a conference transferring a call parking a call etc Various keyboard shortcuts are available
14. example Note that speed dial requires a prefix e g which is required to be dialled before a short code e g 1 gt 121255510204 With this option Button enabled anyone calling your NEC Cloud Communicator extension will be automatically transferred to a speakerphone If you want to record a Button call locally click on this button Default location of the recorded calls is My Documents NEC Cloud Communicator Call Recordings During a call you can Button activate call recording by clicking this button Button By clicking on this link Button you will get a new window with all Missed Calls Button If clicked once it will Button clear only the last digit typed or if hold fora couple of seconds it will delete all typed digits on the screen Click on this button in Button order to redial the last number NEC Australia Pty Ltd 2012 20 NEC Cloud Communicator User Manual Answer Reject Transfer Hangup MIC Keypad SPK Line1 Toolbar Answers incoming call Rejects incoming call Transfer incoming call Hang up answered call Voicemail signal Microphone volume Keypad buttons Speaker volume Line indicator When new call is ringing a click on this button will answer the call When new call is ringing a click on this button will reject the call When new call is ringing click on this button will transfer the incoming call Choice b
15. Conferences Users Total number of participants 2 Mute Unmute E Kick Out User Guide Name Extension amp Kirk Dolan 114 amp Darin Jansen 646 Table 6 12 Item Mute Unmute Kick Out Conference Monitoring State Unmuted Unmuted Description Field Type Mute or Unmute any of listed users Button participating in the selected conference Select a user with a left click on his name then click on Mute Unmute button Current user stat will be shown in the same line on the right side Force quit or kick out of the conference any Button of listed users participating in the selected conference Select a user with a left click on his name then click on Kick Out button in order to kick him out The Conference Monitoring Window allows you if enabled by your administrator to monitor conference rooms Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 34 NEC Cloud Communicator User Manual User Guide Participants Conference Monitoring Scheduled Conferences Users ZS Hangup QA Start Monitoring Phone Line 1 Currently Listening ip Sales 400 diem Support 401 Table 6 13 Item Hangup Start Monitoring Description Field Type Stop conference monitoring Select a Button conference with a left click on conference name then click on Hangup button to stop monitoring selected conference Start conference monitoring
16. Help Or Find Contact Ctrl F Chat History J d j i Reload Outlook Contacts CS Settings DD about Restore Deleted Outlook Contacts H A Softphone External phone a Conferences parking mtidoudpbx netau Contacts Table 6 18 Contacts Menu Description Field Type Find Contact Find a contact in your contact list Menu item Chat History View your chat logs Menu item Reload Outlook Contacts Reloads Outlook contacts and stores them in Menu item NEC Cloud Communicator database Restore Deleted Outlook If you deleted some contacts this option will Menu item Contacts restore them from Outlook and show them in NEC Cloud Communicator Tools This menu contains Tools to assist you to configure your NEC Cloud Communicator settings kl NEC Cloud Communicator File View Contacts History Help 2 Online Logg Audio Tuning Wizard a Back in the o Active File Transfers Ctrl T RA Send Message Enhanced Services Ctri E gi Settings D about Network H Softphone External Settings Can Coups net au Contacts Audio Tuning Wizard Audio Tuning Wizard is used to configure your audio devices for NEC Cloud Communicator Step I Welcome This is the Welcome screen and to continue click Next or Cancel to exit Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 44 NEC Cloud Communicator User Manual User Guide
17. for users to Simplify application actions Copy a phone number as text from other application paste it into a phone display and NEC Cloud Communicator will dial that phone number From user list you can choose to show users with specific presence status Currently available statuses are online offline on phone busy not available Online self care allows users administration of their system account Allows viewing ending and transferring of live system calls Backup and restore all accounts and other personal settings Any bluetooth or DECT headset properly recognized by operating system and application can be used by NEC Australia Pty Ltd 2012 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes User Guide NEC Cloud Communicator User Manual URL Pop Up Window CRM Integration Conferences Monitoring amp Barging View Conference Participants Kick Out Mute Conferences Scheduling Conference Direct Invite PSTN Number Invite Instant Messaging Conference Invite Group Announce Message Fonts Customization Instant Messaging Group Chat SSL Encryption Instant Messaging Client Client Info Personal Message Document ID Cloud_Telephony_221 10089 UG 7 NEC Cloud Communicator as a speaker microphone On incoming call event this feature can automatically load a browser window for data mining with hosted CRM solutions to a sp
18. pr eS r Dt To Softphone Softphone External phone calls NEC Cloud Communicator User Manual Enter phone number K No Missed Calls EMEEN Lines EN sAN l TE ys It ae Ale i Table 6 2 Softphone Description Example User Guide Field Type SPK MIC SPEED DIAL Document ID Cloud_Telephony_221 10089 UG 7 Mute speaker during active call on a single or all lines Mute microphone during active call on a single or all lines Set custom speed dial Once in conversation click this button and select This line to mute speaker on active line or select a line number you wish to mute Once in conversation click this button and select This line to mute microphone on active line or select a line number you wish to mute Once a short code is NEC Australia Pty Ltd 2012 Button Button Button NEC Cloud Communicator User Manual codes AA Automatically accept any incoming call REC Record calls locally INST REC Record calls on the NEC Cloud Telephony server QUEUE Missed Calls Missed Calls number of missed calls Dial By clicking on this link you will get a new window with all Missed Calls Clear Clear typed number Redial Redial last number Document ID Cloud_Telephony_221 10089 UG 7 User Guide dialled NEC Cloud Communicator will dial assigned number a proper phone 121255510204 for
19. 104 105 106 107 Deselect All Table 6 15 Description Field Type User Guide Message Send Search Select All Deselect All Show All Users Edit Document ID Cloud_Telephony_221 10089 UG 7 Type in announcement you want to send to selected contacts You don t find the user you are looking for use search to find him Enter into search field user first name or user extension number and click on Search button Click on Select All button to select all users from the list Click on Deselect All button to deselect all users from the list that you have already selected If you have previously used search to find a user you ll notice that as a result you ll get displayed no user at all one or more users Now if you want again to display all user click on Show All Users Click on Edit button to edit an already scheduled conference in order to change conference settings NEC Australia Pty Ltd 2012 a z 0 9 a z 0 9 Button Button Button Button 37 NEC Cloud Communicator User Manual User Guide Cancel Click on Cancel button in order to cancel an Button already scheduled conference Users Users window Participants Conference Monitoring Scheduled Conferences Users Total number of users 37 Search View amp Display J Refresh Darin Jansen 5 Edwin Thurston Juan Sebasti Stefan Gentile Josue Lacy 5
20. EC Australia Pty Ltd 2012 56 NEC Cloud Communicator User Manual User Guide Show notification window when Every time when a contact comes online user Check box contacts come online will get popup notification window Show notification Every time one of the participants joins or Check box window when user joins or leaves a conference room that event will be leaves the conference room displayed in a popup window Show popup window for When a new fax Is received notification will Check box incoming Faxes be displayed in a popup window Sounds Events Here you can choose sound you want to use Check box Sound files If you select one of the sounds in Sounds Browse Events this field will be enabled and you can chose the sound CRM Popup This tool can be used to automatically integrate with a hosted CRM solution based on incoming call events NEC Cloud Communicator can automatically load a web browser and insert various macros to the URL post Settings K General Alerts and Sounds CRM Popup Browser integration General ET U Automatic popup op incoming call Service Providers Phone Ringing H URL contacts i e e ge a http fvw myer com customer php phone sCALLERIDY Phone MOTE You can use following macros in URL Le DC ALLERID gt Caller ID Chat SEX TENSIONS Extension which received the call Le DSDATE TIMES DabelTime of incoming call Sounds KO Nehwork
21. Elmer Adam Kim Sheridan Tanner Schre Kirk Dolan ewell Farrell Mark Hager Timmy Gomes Bobbie Davis 5 Fred Apfel Marty Redmond Tom Mecdendon Camilo Losada Frederick Riddle Michael Carm Tony Masters Charlie Patten James Pollock Nick Hutson 5 Willy Tolliver Chris Peterson Jason Whalen Operator Clinton Hensley Jeffrey Moore Roger Beverly Douglas Neely 5 Joe Pop Ronald Connell Duncan Puckett John Smith Ronald Henley Calls can be placed by drag and drop motion from one extension to another or directly from phone display to extension for example A right click on contact name is available as well and offers more possible actions regarding selected extension By this way user can Make a call from NEC Cloud Communicator Chat Send File Send an email Invite into conference Monitor calls See more information about user See in which conferences user are participating Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 38 NEC Cloud Communicator User Manual User Guide Darin Jansen g ewell Farrell GEN Josue 2 Call from e Kirk Dolan eben Idle gt Bobbiepe end File SCH Send E Mail en Camilo Lo Invite to Conference L Charlie Pz Call Monitoring KE Message History ge Onis Pet Client Info wem Clinton He Participating Conferences vn Douglas Neely _ Juan SebastiAin Ayerbe IVRs IVRs tab displays available IVRs on the system This allows you to call any of th
22. Empowered by Innovation IDN Kg User Guide Cloud Communicator User Manual NEC Australia nec com au NEC Cloud Communicator User Manual User Guide Table of contents Ths NOMO c A E S 3 2 e Ee 4 3 Minimum System Requirements cccccceessecccessseeecesneeeseeeseeeseoesseeseoenseessonseeessoeess 7 AVS Vea MARION D 7 VVC ICO MING E 7 LACS ISS ACCC MICH E 8 BE ge eidel 8 JE ATO SE EE 9 ORI e e 10 Ready TOT CU ia aae iea Ra aiaa aaia 10 VS TAM ATO Vi SUC CSS E 11 5 eri and ol ON 8 Tu EE 12 FS ISTE AOI rese a a E E a S E E E T E EE 12 Configuring NEC Cloud CGommuntcator 12 OOO T ry E r dere EE E EEE E E E EOE E E E EA 16 6 Using Cloud Communicator ccccceeeeeeeeeeeseeeeeseeeeeeeeseeeseeeseeeseenseessoenseesseonseessooaes 17 Selen 17 VT EE 18 Ee 55 Instant Messaging amp Group Chat 73 OC a ce cs cca ere ts se ee cme cine ears ec retains E pcs seca OE n ee eecun venus eben aneeck 76 Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 2 NEC Cloud Communicator User Manual User Guide 1 Home NEC Cloud Communicator is a desktop unified communications application add on to NEC s Cloud Telephony for Business offering The Cloud Communicator provides the following exciting features to enable users to get the most out of their Cloud Telephony system including an integrated soft phone for making and receiving PBX extension calls allows placing of calls to PBX users an
23. ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 User Guide 47 NEC Cloud Communicator User Manual User Guide Step VI Finish This is the finish screen and when you arrive to it press Finish to complete or Cancel to exit Audio Tuning Wizard Finish Audio Tuning Wizard is completed You have successfully completed Audio Tuning Wizard You can run this Wizard again from the Tools 4udio Tuning Wizard menu Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 48 NEC Cloud Communicator User Manual User Guide Active File Transfers In this window you can see all active file transfers rans Following is the list of currently active file transfers between you and other people File name Size gre eting Sep 15 2008 12 41 15 mp3 le transfer details Sending From Sending To Local File Status Time Elapsed Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 49 NEC Cloud Communicator User Manual User Guide Enhanced Services Here can a user control his accounts like changing PIN s overview of Voicemail and CDR records 2 Call Pickup Voicemail Eege 23 Last Caller Enhanced Services Settings Do Not Disturb Call Forwarding Group Hunt Speakerphone Page 399 Directory BLF List Speed Dial 130 Document ID Cloud_Telephony_221 10089 UG 7 NEC Aust
24. Primary Sound Driver C Use custom ringtone Custom ringtone File E sessions Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 69 NEC Cloud Communicator User Manual Codecs Select codecs you want to use and tweak advanced Speex options i were es noe e settings General Service Providers Contacts Pore P Chat a General Codecs Allow Codecs ei CG 711 plaw wi CG 711 aam GoM Speex Cl iLBC Speex options F Use default Speex settings _ En anced decoding Tual etant Bit rate kbps Det alt Peter fo default value Preffered Codec G2Z1l plaw C G 711 alaw esM Speex CI LET Vartable bit rate Average Olt Take Complecta User Guide Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 70 NEC Cloud Communicator User Manual User Guide Network General Choose your Connection Type and set your Connection timeout General 3 Goppechlon Type e Service Providers Connection i T OSL 3000 307 2 384 Contacts is Download th blr Ss lt Phone ce S Lloioac KP Is a SCH Sounds Other aptians Connection timeout 10 sec Sessions Discover my Public IP address 89 146 180 154 Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 71 NEC Cloud Communicator User Manual User Guide Quality of Service The g
25. STN Number NEC Cloud Communicator user can invite Button Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 31 NEC Cloud Communicator User Manual User Guide any PSTN number into the conference Click on Invite PSTN number enter a PSTN number then click on okay Enter a PSTN number you wish to invite and click on OR button Inte PSTN number Enter PSTN number you want bo invite 0347123456 Inviting please wait window lets you know that an outbound call invite is in progress This operation may take up to 60 seconds from the time for the call to be established to the external network until the end user joins the conference bridge Inviting please wait Inviting 0347123456 into conference Conf Room 1 Black 7000 Please wait this operation may take up to 60 seconds Invitation completed successful window Click on OK button to close this window NEC Cloud Communicator EN j Originate successfully queued J J XU OK Set Permissions Table 6 10 ltem Description Field Type Set Permissions As the conference admin allow another Button user extension to access the conference as a user admin or moderator NEC Cloud Communicator extension has admin privileges for conference Main 2000 Click on Set permissions button select a conference where you have admin privileges then select an extension on the right side from user list Select Users window allows you to s
26. Status This is your personal message that you can share with your PBX users Sign Out Allows user to send a message as an announcement or to send an invitation into conference Opens Active File Transfer window showing NEC Cloud Communicator ongoing file transfers Opens Find Contact window to search for contacts Opens Settings window Opens NEC Cloud Communicator About window which provides more information about the software running build revision version Example Online Offline Busy or Away In a meeting all Morning NEC Australia Pty Ltd 2012 Sl Find contact G Settings Field Type Button Image Button Text Button Button Button Button Button Button GA About User Guide 22 NEC Cloud Communicator User Manual User Guide Send Message Send Announcment Message to send Everyone please check your e mail and send back a reply as soon as possible User Phone number F Operator 100 F Timmy Gomes 101 Tom Mecdendan 102 _ Mark Hager 103 Marty Redmond 104 Willy Tolliver 105 Duncan Puckett 106 C Kim Sheridan 107 Fred Apfel 109 F Joe Pop 110 Michael Carmona C Douglas Neely 1 Nick Hutson Table 6 4 Send Message ltem Description Field Type Message Send Type in announcement you a z 0 9 want to send to selected contacts Search Use search to find a user in a z 0 9 th
27. ator you are using N E C MEC Cloud Communicator Enetrprise Edition Version 2 4 Build 114 Revision 330mM1 Copyright fc MEC Registered to Davide lacovitti Global Communicator including Audio Video IM and Fax Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 User Guide 54 NEC Cloud Communicator User Manual User Guide Settings General General Settings U Service Providers Contacts Ki Pore Ca Chat Sounds KO Nehwork i SS Sien General Alerte and Sounds CRM Popup Browser integration neral a a ET O OO E Launch when Windows starts Check for updates and notify me every 180 minutes Save log to File C Program Files NEC AustralialNEC Cloud Communicator Le Si Always on top Table 6 19 General Item Description Field Type Launch when Window starts This option will automatically start and launch Check box NEC Cloud Communicator every time when Windows starts Check for updates and notify This option will automatically check for NEC Check box me every 180 minutes Cloud Communicator updates and notify if Save logs to file there is one You can define how often should it check example every 180 minutes When this option is enabled NEC Cloud Check box Communicator will save all logs into a file The file can be saved on ev
28. d Microsoft Outlook Exchange contacts with a single mouse click provides SSL encrypted Instant Messaging and Chat between PBX users allows you to set your Presence and notify PBX users of your status and availability for calls and IM powerful conferencing features allows you to control all elements of a conference including an e mail or IM invite scheduling visual control and visibility of what users have joined muting and unmuting users user kick out and invitation of external PSTN numbers drag and drop call transfers and much more en ne lo Reg Ria To geng i TS NEC a GAG Aa E eege Inte pee oad kene ee ina L ps nni ep i e watt Ae lie 9 NEC SE be J toa a iz af NW i _ Mea ES E Lef L Le Ak You have a cal from Frank M i Lk Lei James Business ESLUS wn d SE Kg Answer Reject est wt ee ee Dreamin cloud Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 3 NEC Cloud Communicator User Manual User Guide 2 Overview The available features in NEC Cloud Communicator are listed below Table 1 1 NEC Cloud Communicator features Table 2 1 Features Description Enterprise Softphone Phone Accounts NEC Cloud Communicator supports unlimited number of 1 phone accounts per server or service provider Phone Lines NEC Cloud Communicator is designed to support up to4 4 lines Auto Answer NEC Cloud Communicator can be set to automatically Yes
29. e Chat Sounds Service Provider Settings Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 59 NEC Cloud Communicator User Manual Add Service Provider Service Provider Settings Phone accounts Service Provider Settings Save this Service Provider as Se oe _demo cloudtel nec com au Table 6 22 Service Provider Settings Item Save this Service Provider as Server Hostname IP Address Username Password Jabber resource Document ID Cloud_Telephony_221 10089 UG 7 Description Name of the Service Provider Server Hostname or IP address of the NEC Cloud Telephony server where you want to connect Username is the extension number on the NEC Cloud Telephony that you want to use Password is the extension s Secret code To acquire this password please contact your Service Provider Here you can to choose your current location Example NEC User Guide Field Type a z 0 9 demo cloudtel nec com au a z 0 9 125 K8dE9sa NEC Cloud Communicator NEC Australia Pty Ltd 2012 0 9 a z 0 9 Select box 60 NEC Cloud Communicator User Manual User Guide Phone Accounts Edit Service Prawidar Service Provider Settings Phone accounts Add 14 accounts For softphone and or SIF T4 external phones My External IP Handset Note Use check boxes to enable disable accounts
30. e IVRs without Knowing the direct in dial number of the IVR eee EO e e a e e e Users Conferences Queues IVRS Voicemail System Calls Parking mg Ge E Search View 8 e Refresh Main Support Voicemail Voicemail tab displays available voicemail boxes A call placed directly to a voicemail boxes allows user to leave a voice message without ringing the extension Live calls can be dragged directly to other users voicemail boxes Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 39 NEC Cloud Communicator User Manual User Guide ees Conferences 1vRs_ Voicemail Parking search View gt Refresh Name Number Bob Jamieson 603 Bruce Taylor 100 Dave Smith 601 Dave Smith everPhone agi Ka Frank James Friedrich Nelson Communicator eladys Pitman Dame Watt Lee Fielding Jessica Green KE John Citizen John Citizen Communicator bk John Citizen feverPhone m Mia Myers Call Parking Parking tab displays all parked calls When call is parked it can be picked up by NEC Cloud Communicator by right clicking it and selecting NEC Cloud Communicator or monitored extension to pick it up Parked call can be also picked up by dialing parked extension number directly from NEC Cloud Communicator or any UAD 701 for example Docu
31. e large user list Search All Click on Select All button to Button select all users from the list Deselect All Click on Deselect All button to Button deselect all users from the list that you have already selected Show All Users If you have previously used Button Search to find a user clicking Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 23 NEC Cloud Communicator User Manual User Guide on this button will show all users again Active File Transfer Active File Transfers Following is the list of currently active file transfers between you and other people File name greetng 5ep 15 2008 12 41 13 mp3 File transfer details Sending From Sending To Local File Status Time Elapsed Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 24 NEC Cloud Communicator User Manual User Guide Find Contact es mm D mnt claudtel ner pm au Bruce Taro 100 amp John Geren 600 Frank James 602 amp Seb lames 605 Ma Myers 605 E Gady Pitman GO ZS James Watt 608 E Deve Smith everPhone 01 D Deve Smith Communicator 201 ZS Fredrch Neon Communicator 907 Table 6 5 Find Contact ltem Description Field Type Contact Name A keyword to search for Provide a full or a z partial contact s name and click on Search button to display the matches Search Search contacts Provide a full or partial Button contact s na
32. e you get a new voicemail the voicemail button will blink Here you define how long should the voicemail button blink if there is a new voicemail If you choose Limited you will be able to enter the time in minutes Select a location on your PC where you went to save your call recordings NEC Australia Pty Ltd 2012 Field Type Select box 0 9 Check box IV Check box Check box Select box Browse User Guide 67 NEC Cloud Communicator User Manual User Guide Chat Settings Ca Chat settings General u Service Providers Use Tabbed Chat Windows Save chat history to Folder C Documents and Settings NEC Cloud Communicator Chat History LL Contacts d Me Change My Font Prone ge Change Other Party Fort Ba hat Sounds Nehwork This screen shows your Chat Instant Messages settings Tabs chat history location and font settings Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 68 NEC Cloud Communicator User Manual User Guide Sounds General In this window you can choose audio devices that you want to use for Playback Recording and Ringing on res are aftini 2 General E Sound preferences CR D Service Providers B Sound playback Primary Sound Driver Contacts D Phone SI Chat KI i Indications Default Sound recording Intel ry Integrated Audia Ringtone device
33. ecific URL NEC Cloud Communicator can integrate with almost any CRM including Salesforce and SugarCRM Please contact NEC for pricing details Conferencing Conference monitoring barging allows authorized user to listen and talk into many conferences at some time Selecting a conference allows viewing its current participants Authorized users facility to mute unmute and kick Out or disconnect conference participants Conference admin facility to schedule date time of a conference informing participants of the details by email Clicking on conference allows invitation of any user into that conference A feature to invite immediately call any PSTN number into any conference Allows users to be invited into conference by sending an instant message Instant Messaging Sending instant message to a number of users with a single click This is a great feature for any type of group announcement Let s you ignore other parties font types by allowing you to define your own type Invite a group of users into a chat with moderator permissions All instant messages sent between users are SSL encrypted NEC Cloud Communicator is a fully featured instant messaging client allowing user to user or group chat Drag your mouse over a contact to see name extension phone and jabber status Enter your personal message other contact will be able to see it NEC Australia Pty Ltd 2012 User Guide Yes Optional
34. elect which user s will access the conference as a user admin or moderator Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 32 NEC Cloud Communicator User Manual User _ Operator _ Timmy Gomes Tom Mcclendon _ Mark Hager Marty Redmond Willy Tolliver Duncan Puckett Kim Sheridan Fred Apfel F Joe Pop Michael Carmona TT Douglas Neely 1 Nirk Hutson User Guide Phone number 100 101 102 103 104 105 106 107 109 Table 6 11 Description Field Type Search You don t find the user you are looking for a z 0 9 use search to find him Enter into search field user first name or user extension number and click on Search button Select All Click on Select All button to select all users Button from the list Deselect All Click on Deselect All button to deselect all Button users from the list that you have already selected Show All Users If you have previously used search to finda Button user you ll notice that as a result you ll get displayed no user at all one or more users Now if you want again to display all user click on Show All Users Participants Participants tab window shows users participating in selected conference and their audio status Mute Unmute Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 33 NEC Cloud Communicator User Manual Participants Conference Monitoring Scheduled
35. ery location by default that location is C Program Files NEC Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 55 NEC Cloud Communicator User Manual Always on top User Guide Australia NEC Cloud Communicator Log txt If this option is enabled NEC Cloud Check box Communicator will always be on top of the desktop Alerts and Sounds Settings Gei Service Providers Contacts Ki Pore Chat T Sounds o Network re Sessions General Alerts and Sounds CRM Popup Browser integration Notification popup window Popup window delay E seconds Show popup window For incoming calls Show popup window For chat events Show notification window when contacts come online Show notification window when user joins or leaves the conference roam Show popup window For incoming Faxes Sounds Events e Contact Signs In New Instant Message received Table 6 20 Alerts and Sounds Item Popup window delay Show popup window for incoming calls Show popup window for chat events Document ID Cloud_Telephony_221 10089 UG 7 Field Type Description Here you define how long in seconds should 0 9 the popup be displayed When this option is enabled every time you Check box get an incoming call a popup window will be displayed When this option is enabled every chat event Check box will get user notified in a popup window N
36. etween supervised blind transfer and call parking is available To finish a call simply click on this button When new voicemail message is available this button will flash Click on it in order to check your voice mail Adjust the microphone volume by moving the slider up or down Used for entering phone numbers or simply type them on the keyboard Adjust the speaker volume by moving the slider up or down When line is active or busy it will be marked with red When call is active it can be put on hold by clicking on active line Button Button Button Button Button Button Button Button Button User Guide This screenshot below shows the application Toolbar From the Toolbar you can access some of the application s most commonly used features such as Presence settings Instant Messaging and Contact searching Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 Ca ge Sign Cut Table 6 3 Toolbar Item Online lt Enter your personal message gt Sign Out Send Message Active File Transfers Find Contact Settings About Document ID Cloud_Telephony_221 10089 UG 7 NEC Cloud Communicator User Manual P i Online Logged In as Jeffrey Moore Ext 125 e Enter your personal message ap Send Message e gt Active File Transfers Description User avatar is a user defined image which is shown in your chat conversations User
37. failed Exit Log out of active connection s and exit NEC Menu item Cloud Communicator View This menu allows you to adjust the view settings of your application It is recommended to enable all the options including Menu Bar Tool Bar and Scheduled Conferences Dneccludcommnester Mp M History Help mmunicator Ext 901 ED About tes fers Ei Find Contact S Settings Show All Users Show Users Available on IM Show Users Available on both IM and Phone Show Users Available on IM or Phone spk mic SPEED DIAL AA Tesch Enter phone number Eo View search 8 Display E Refresh Je John Citizen Communicator Missed Calls 10 en Bob Jamieson Table 6 17 View Menu Description Field Type Show Toolbar This option hides displays the NEC Cloud Menu item Communicator toolbar from the main window Users This option filters users displayed under Menu item Users tab Available options Show All Users Show Users Available on IM Instant Messenger e Show Users Available on both IM and Phone e Show Users Available on both IM or Phone Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 43 NEC Cloud Communicator User Manual User Guide Contacts This menu allows you to control the Contact settings and search through Contacts and Chat history File View Contacts Tools History
38. iator of the conference will automatically become the room moderator other chat members will become participants Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 74 NEC Cloud Communicator User Manual User Guide prica taylor darm smith communicator Group Chal The Actor Settings bruce taylor dave smith communicator X bruce taylor dave smith communicator lt bruce tayioe dave smith communicator haci mtt cloudtel nec This room has no subject 201100 Bruce Taylor has joined the conference room Username Access level 201100 Bruce Taylor Moderator bruce taylor dave smith communicator 1289289077 201901 Dave Smith Participant 201900 John tizen Participant This room is locked from entry until configuration is Configuration confirmed This room is now unlocked 201901 Dave Smith Communicator has joined the conference room 201900 John Citizen Communicator has joined the conference room Bruce Taylor 201100 hi John can we catch up today on the apporbunity John Citizen Communicator 201900 Sure guys Leoid do bunch st 12 30 how is that for you guys Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 75 NEC Cloud Communicator User Manual Index A Accounts 59 C Chat 65 Codecs 67 Conferencing 25 27 29 30 31 Conferencing Scheduling 33
39. iedrich Nelson Communicator Hi John when can we catch up John Citizen Communicator Hi Fred lets do lunch at 12 00 Friedrich Nelson Communicator Thanks I wank to catch up about the potential acquistion and my concerns John Citizen Communicator 1 Sure be glad bo get the engineering input sendtile Q voice Conference Table 6 27 ltem Description Field Type Emoticon icon Select an Emoticon you want to send Button Pencil icon Select fonts My Font and or Other Party Button Font And change them in your favorite Send File Send files to others Button Voice Conference des others to a Voice Conference during a Button chat Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 73 NEC Cloud Communicator User Manual User Guide Voice Conference Invite To Conference Select conference Sales 400 Default message Jeffrey Moore i 125 invites you to join the conference room Sales 400 Enter message to send or leave empty to send default message Cancel Select Conference and enter your personal message to send or simply leave this field empty to send the system defined default invite message Group Chat Whilst in a secure one to one chat users can initiate a Group Chat by selecting the Invite Someone to this Conversation option from the Actions Menu When the secure group chat has been established the following screen will be displayed The init
40. k contacts that Check box hadn t phone number in NEC Cloud Communicator NEC Australia Pty Ltd 2012 64 NEC Cloud Communicator User Manual User Guide Enable Exchange With this option you can enable Exchange Check box Server integration server integration so that NEC Cloud Communicator can use his database of contacts Mail profile Here you select the mail profile that you want Select box to use Reload Outlook Time that will be used for reload of Outlook 0 9 contacts every contacts Outlook Import Rules Settings Ca General Outlook Outlook Import Rules General Outlook Inport Rules T i D Service Providers MOTE The Following rules apply For Outlook Contacts phone numbers and For Outgoing Calls If you change some of the rules do not Forget to update NEC Cloud Communicator database Contacts Numbers starting with Replace with Add A 39 001139 Zeg Remove Ca Chat Edit Update Database Sounds 13 Network NOTE Every time you change settings in this feature you will need to click on Update database so that these changes can take effect Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 65 NEC Cloud Communicator User Manual User Guide Add Edit Numbers starting with _ Replace with Number that starts with enter number that you want to change with Replace with Phone Salt ies
41. lation Folder Installation Folder window sets the default location where NEC Cloud Communicator installation will reside By default C Program Files NEC Australia NEC Cloud Communicator is offered To select different location click on Change button When done click Next to proceed with the installation or Cancel to exit the installation wizard CG NEC Cloud Communicator Setup Installation Folder Where would pou like NEC Cloud Communicator to be installed Ges li beggen The software wall be installed in the folder listed below To select a different location either type in a new path or click Change to browse for an existing folder Install HEC Cloud Communicator to C Program Files NEC Austrahe ME Cloud Communicator Space required 17 1 ME Space available op selected dive 40 57 GE Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 NEC Cloud Communicator User Manual User Guide Shortcut Folder Shortcut Folder window sets the way new NEC Cloud Communicator shortcut will be displayed under Windows Start menu Select preferred shortcut under Shortcut Folder select box and click Next to proceed with the installation or Cancel to exit the installation wizard So NEC Cloud Communicator Setup Shortcut Folder Where would you like the shortcuts to be installed The shortcut icons will be created in the folder indicated below If you don t want to use the defa
42. le name nec communicator configuration 3868 we My Network Files of type A8 Account Files Dockal CH After loading of the configuration file you will get a new window with NEC Cloud Telephony account details and the possibility to enter the name of Service Provider and the name of the Session To complete the import of configuration click OK or Cancel to exit NEC Cloud Communicator Import Service Provider KN Service Provider details Lsername 208868 a e e mme Password SE Pa Server mtt cloudtel nec com au Manual Extension Configuration If for some reason automatic configuration is skipped click on Tools gt Settings gt Service Providers and click Add Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 NEC Cloud Communicator User Manual You will now enter your NEC Cloud Telephony account details Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 User Guide 14 NEC Cloud Communicator User Manual User Guide Add Service Provide Save this Service Provider as demo cloudtel nec com au Jabber resource De home work INEC Cloud Communicator wl TE Ei Se Sree Table 5 1 Manual config Field Description Example Field Type Save this Service Name of the Service NEC a z 0 9 Provider as Provider Server Hostname IP Server Hostname or demo cl
43. lease click Finish to eat this installer AEn Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 11 NEC Cloud Communicator User Manual User Guide 5 Starting and Sign In Registration To use NEC Cloud Communicator you need to enter a valid registration license Please enter your license and click Register to finish registration or Cancel to exit registration Licensing Enter a correct and valid license as provided by your Service Provider in order to register the product and begin using your product Contact your Service Provider if you have problems with the registration process Configuring NEC Cloud Communicator After successful license installation and registration of NEC Cloud Communicator you will need to configure it The e mail sent from your service provider contains the automatic configuration instructions Load Extension Configuration File Locate your configuration file which was sent in the e mail for your NEC Cloud Telephony extension account sent from your service provider Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 12 NEC Cloud Communicator User Manual User Guide Open IAA Account File Look in IS Mu Communicator Contig EN F ki ER fal 2 nec communicator contiguration 6368 2 nec cormmunicator configuration 9a6e Mu Recent Documents Mu Documents Mu Computer a Fi
44. me under Contact Name field and click on this button to display the matches Display All Displays all contacts After any search only Button matching items will be displayed Click this button to view all contacts again Close Closes the Find Contact window Clickon Button Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 25 NEC Cloud Communicator User Manual User Guide this button to close this window Right click Options At any time you can right click on a contact Button The following actions will be displayed e Call Place a call e Chat Chat with contact e Call Monitoring Monitor calls made by a contact e Message History View your conversation history with the contact Destinations NEC Cloud Communicator can place a call to any system destination for example extension conferences IVRs voicemails parking E search ICT View el 5 Display v Refresh pi John Citizen Communicator Bob Jamieson Dave Smith g Frank James _ Gladys Pitman John Citizen Bruce Taylor Dave Smith everPhone Friedrich Nelson Communicator James Watt Jane Fielding vm Jessica Green John Citizen everPhone c Mia Myers Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 26 NEC Cloud Communicator User Manual User Guide Users Users tab displays available extensions ICT View Se Display v Refresh
45. ment ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 40 NEC Cloud Communicator User Manual User Guide Users Conferences Voicemail Parking Parking Slot CallerID 701 702 lan g 704 lan ane a 707 a 708 a 709 gelon loin 712 713 714 715 716 717 718 719 a 720 Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 41 NEC Cloud Communicator User Manual Menu File This menu allows you to Sign In and Out Import Account settings and Backup amp Restore features fen View Contacts Tools History Help Ss iari i wa AN Import TOs Account Ctrl I Restore From Files Backup To File p D FLA WR Chr e Status Online Sign me in automatically Create password Table 6 16 User Guide Sign In Sign Out Import IAX Account Document ID Cloud_Telephony_221 10089 UG 7 Description Field Type Signs in user Menu item Signs out user Menu item Import NEC Cloud Communicator Menu item configuration file which you received in a mail NEC Australia Pty Ltd 2012 42 NEC Cloud Communicator User Manual User Guide from NEC Cloud Telephony Restore From File Restore configuration from backup file Menu item Backup To File Backup configuration to a file Menu item Reconnect To Server s Reconnects NEC Cloud Communicator to Menu item server s if the connection has
46. nstallation or Cancel to exit the installation wizard NEC Cloud Communicator Setup License Agreement Please read the following icense agreement carefully BY PRESSING THE ACCEPT BUTTON AND OR DOWNLOADING COPYING OR USING THE SOFTWARE YOU ACCEPT WITHOUT LIMITATION OR QUALIFICATION ALL OF THE TERMS AND CONDITIONS IN THIS AGREEMENT IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT CLICK THE GO NOT ACCEPT BUTTON YOU AGREE TOBE BOUND By THE TERMS OF THIS EULA BY INSTALLING COPYING DA USING THE SOFTWARE IF YOU DO NOT AGREE OO NOT INSTALL COPY OR USE THE SOFTWARE YOU MAY RETURN IT TO YOUR PLACE OF PURCHASE FOR A FULL REFUND IF APPLICABLE Ke Cloud Communicator End User License Agreement agree to the terme of this license agreement Gi donot agree to the terms of this license agreement User Information User Information window prompts for User and Company name for NEC Cloud Communicator installation and registration Provide required details and click Next to proceed with the installation or Cancel to exit the installation wizard Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 NEC Cloud Communicator User Manual User Guide Ce NEC Claud Communinatoy Setup User Information Enter your user information and click Next to continue Name John Citizen Company ABC Industries Instal
47. oal of Quality of Service is to provide preferential treatment to certain subsets of data enabling that data to traverse the traditionally best effort Internet or internet with higher quality transmission Settings Tr _ _ _ _ S Fa General Quality of Service General zry eg Quality of Service Vv service Providers The goal of Quality of Service is to provide preferential treatment to certain D subsets of data enabling that data to traverse the traditionally best effort Internet or intranet with higher quality transmission contacts SESCH D Enable Qos Phone navies P Choose one of the predefined QoS templates Chat G71 DN Sessions Cancel Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 72 NEC Cloud Communicator User Manual User Guide Instant Messaging amp Group Chat Users can securely communicate with each other by chat by using the Instant Messaging feature of the Cloud Communicator Friedrich Nelson Communicator Conversation Fle Actions Settings Dave Smith Communicator NI Friedrich Nelson Comeunicator Be Friedrich Nelson Communicator lt 201903 re cloudtel nec com au gt i Online r the office available later today for meetings Phone Idle anil mi Fr
48. oudtel nec com au a z 0 9 Address IP address of the NEC Cloud Telephony server where you want to connect Username Username is the 125 0 9 extension number on the NEC Cloud Telephony that you want to use Password Password is the K8dE9sa a z 0 9 extension secret code that you need for authorization on the NEC Cloud Telephony Jabber resource Here you can to Home Work NEC Cloud Select box Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 15 NEC Cloud Communicator User Manual User Guide choose your current Communicator etc location NOTE Account details and configuration file was sent by e mail from your NEC Cloud Telephony Administrator Signing In Select your Status and Session and click on Sign In button Your Status or Presence can be set to either Online Busy Away or Offline This status will be shared with other Cloud Communicator users on your PBX and will determine if you are free to receive calls IMs or both NEC Cloud Communicator KBX File wiew Contacts Tools History Help NEC Status Online Sign me irr automatically SECH Create password Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 16 NEC Cloud Communicator User Manual User Guide 6 Using Cloud Communicator Sign In NEC Cloud Communicator File View Contacts Tools History Help NEC Status Online
49. ralia Pty Ltd 2012 50 NEC Cloud Communicator User Manual User Guide Network Network Statistics Network Statistics shows you all information about current calls Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 51 NEC Cloud Communicator User Manual User Guide IAX Debug IAX Debug information nn gemeng EE Log Originating an audio only call Failed vided codec negotiation Call 0 accepted Cell 0 ringing Call 0 answered Cal disconnected by remote Event type 2 For a non existant session Dropping Notice could not negotiate common video codec Motice switching to audio only call Call From 140 Incoming call on line D Call disconnected by remote Originating an audio only call Failed video codec negotiation Cal 0 accepted Call answered Call disconnected by remote Notice could not negotiate common video codec Notice switching to audio only call Call From 1403 Incoming call on line 0 Call 0 progress History This menu allows you to view your Phone call history and FAX History SS NEC Cloud Communicator File View Contacts Tools pleas Help ke Online Logged Ir Ce een nicator Ext 9868 lt Um ina meeting ab Send Message P Active File Transfers E Find Contact Ge Settings QI about Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 52
50. s 2000 Conf Room 1 Black 0 2001 Conf Room 2 Green 0 Conf Room 3 Red 0 Invite Users Click on the Invite Users button in order to open Select Users window Table 6 7 Item Description Field Type Invite Users Conference moderator is allowed to invite Button other users into a conference Click on Invite Users button in order to open Select Users window Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 30 NEC Cloud Communicator User Manual User Guide Select Users Phone number F Operator 100 _ Timmy Gomes 101 Tom Mecdendon 102 _ Mark Hager 103 Marty Redmond 104 Ea Willy Tolliver 105 Duncan Puckett 106 Kim Sheridan 107 Fred Apfel 109 F Joe Pop Michael Carmona TT Douglas Neely 1 Nick Hutson Table 6 8 Description Field Type Search You don t find the user you are looking for a z 0 9 use search to find him Enter into search field user first name or user extension number and click on Search button Select All Click on Select All button to select all users Button from the list Deselect All Click on Deselect All button to deselect all Button users from the list that you have already selected Show All Users If you have previously used search to finda Button user and you want to show all users again click on Show All Users Invite PSTN Number Table 6 9 Description Field Type Invite P
51. sibility of what users have joined muting and unmuting users user kick out and invitation of external PSTN numbers Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 28 NEC Cloud Communicator User Manual User Guide Conferences amp Invite Users lt p Invite PSTN number Conferences number name participants Participants Conference Monitoring Users Total number of participants 2 gP Mute Unmute Ei Kick Out Name Extension 601 Dave Smith 602 Frank James Table 6 6 Description Field Type Item Schedule Select any available system user from the list Button on the right and click this button to schedule a Conference conversation for user The following window is displayed once Schedule button is clicked All details provided here will be sent on email assigned for selected User Extension after Send invitation button is clicked Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 29 NEC Cloud Communicator User Manual User Guide Schedule Schedule name Conference Conf Room 2 Green 20014 11 49 30 PM Send invitation Existing Conferences This view shows you the Conferences that are available to the user on the PBX system To obtain additional conference rooms please contact your Service Provider Conferences Invite Users Gi Invite PSTN number Conferences number name participant
52. ult folder you can ether type a new name or select an existing folder from the list Shortcut Folder NEC AustralaSNEC Cloud Communicator b Install shortcuts for current user only Make shortcuts available to all users Ready to Install Ready to Install window summarizes the Installation wizard steps and displays all selected options If you agree with these click Next to proceed with the installation or Cancel to exit the installation wizard Document ID Cloud_Telephony_221 10089 UG 7 NEC Australia Pty Ltd 2012 10 NEC Cloud Communicator User Manual User Guide Ee NEC Cloud Communicator Setup Ready to Install Ou are now ready to install HEC Cloud Communicator 2 4 The installer now has enough information to install NEC Cloud Communicator on your computer The following settings will be used Install folder C Program Filess WEC Australias NEC Cloud Communicator Shorkeut folder NEC Australas NEC Cloud Communicator Please click Nest to proceed with the installation mz Installation Successful Installation Successful window is displayed after the installation is complete Click Finish to exit the Installation wizard amp NEC Cloud Communicator Setup Installation Successful The NEC Cloud Communicator 2 4 installation is complete Thank vou for choosing NEC Cloud Communicator P
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