Website user manual - AEG
Contents
1. Shopping Cart Change Model Qty Status Unit Price Sub Total HG75FX M 1 In Stock 51 449 00 51 449 00 Order Total 1 449 00 GST Value 131 73 Customer details Change Deliver to Change Mr John Smith CAMBERWELL ELECTRICS SALES PTY LTD crown street surry hills 2010 AEG magda biskup orchard com au 1110 TOORAK RD HARTWELL 3124 Home 0212345678 Phone Delivery instructions Change Deliver on 25 02 2015 Special instructions Payment details Type Type Reference Status Amount Cash 123 400 00 Amount paid 400 00 Outstanding amount 1 049 00 Cancel order Save order as a draft Submit Order This page allows user to check the details of the order and make required changes Any element of the order can be amended at this point To change any element user clicks on the relevant Change button This takes user to a relevant page within the process Copyright 2014 Orchard Marketing Page 19 HAEG perfekt in form und funktion 10 Credit card payment and submitting orders Once the user is happy with all the details of the order they click on the Submit Order button on the Review and Submit page This will trigger the following actions e For orders where credit card was selected as a payment method the user will be presented with a credit card details screen Credit card expiry date and the security code need to be provided here Once payment has been processed by payment gateway order will be au2. In stock Unit Price 3 699 00 Total Price 3 699 00 7509D M A Qty 1 x 90cm telescopic rangehood with slide switch controls MaxiFlow technology and fluorescent light Availability In stock Unit Price 1 269 00 Total Price 1 269 00 Total Price All items 6 667 00 Create Quote Check out On this page the user can e Edit the quantity of an item Using the quantity field changing the number and clicking the Update order button e Remove a model and all its quantity Using the x next to each model number e Create a quote Using the Create quote button e Continue shopping By clicking the button and returning to the homepage e Check out By using the button and moving to the customer details screen Copyright 2014 Orchard Marketing Page 13 HAEG perfekt in form und funktion 8 Checking out and completing an order From the Shopping cart the user can select to continue with their order by checking out When selected the site will then take the user to the Order Details page uW Select Product lt gt Order Details J Review amp Submit Staff member Staff member Please select Customer details Name Please Street address Suburb Postcode State Please select Email address Phone number Home Please provide at least one Mobile Work v Yes would like to receive news offers updates and information from AEG Deliver to Choose delivery location Please select
3. perfekt in form und funktion 6 2 From an individual product page Search for a product and click on the model number This opens a page with the product details Adjust the quantity ifneeded and click on the Add button Select Product Order Details Review amp Submit Order Confirmation Detailed View Quick Search KS8404001M Qty 1 Add Search 45cm Compact 24 multi function ProCombi steam oven with ProSight touch controls auto programs core temperature sensor and IsoFront quadruple glaze door IM Price inc GST SAUD 3149 00 Promotion No Limited Distribution No Shopping Cart Availability In stock Add FactSheet KE8404001M 2 199 00 Delete Features Benefits Specification Total 2 199 00 Brochures amp Manuals GST value 199 91 For detailed dimensions please review installation guide All images are copyright of Electrolux Home Products Pty Ltd ABN 51 004 762 341 and must only be used in association with promtion of our brands Check out Copyright 2014 Orchard Marketing Page 10 HAEG perfekt in form und funktion 6 3 Adding a model directly to the cart On any page where you can see the shopping cart preview and model number field just type in the model number and click on the Add button MAEG perfekt in form und funktion Admin Promotions Logout AEG Select Product Order Details Review amp Submit Order Confirmation Welcome to the AEG Pro forma Please use the s
4. STREET Contact number Postcode 2016 Suburb REDFERN Delivery Location 2 Delivery Location 3 Delivery Location 4 When a store is given Pro Forma access a store delivery address is added from JDE records to be used as the address when store delivery is chosen for an order Once given access the store admin is able to edit this address as needed or where required add additional delivery locations for that store as required by clicking the add button entering the and saving the details The added title will then become a drop down option on the delivery location page when a customer is selecting store delivery for an order Copyright 2014 Orchard Marketing Page 47 HAEG perfekt in form und funktion 22 6 Updating the access details of the Proforma Update Access Details Please update your access details using the options below Admin User O Update Password Only amp Update Password And Email Update your Password Current password s New password Confirm password Store Access Change store password Update your password Current password s New password Confirm password On this page the user is able to update the access details of the store admin by selecting to update the store admin email address and password used for log in to the manage my store area The store admin is also able to update the store password used to access Trade Connect howev
5. be processed as separate orders 14 1 Adding mixed stock type products to the shopping cart You can add both regular and consignment products to a shopping cart Once the product has been added the shopping cart will be split into two sections Stock Required from AEG and Consignment SOH Shopping Cart wW model number Add Stock Required from AEG L98690FL 2 499 00 Delete Consignment SOH L77480FL 1 499 00 Delete Total 3 998 00 GST value 363 45 cart Quote Check out Copyright 2014 Orchard Marketing Page 24 HAEG perfekt in form und funktion 14 2 Order details page Order details page for mixed orders consists of three sections e Common information this is the information that is common for both regular and consignment stock i e sale staff name and customer details T amp Cs regarding consignment SOH order need to be accepted Select Product Order Details Review amp Submit Order Confirmation Staff member Staff member Please select Customer details Name Street address Suburb Postcode City Town Please select Email address Phone number Home Please provide st least one Mobile Work I accept that the goods on this order will be supplied directly from the retailers warehouse to me ata date organised with the retailer would like to be contacted by AEG regarding news Copyright 2014 Orchard Marketing Page 25 HAEG perfekt in form und funk
6. date range or the status Search orders Select by Order Number Select by Customer Name Search by Purchase Amount Search by Date Range Start date B to End date 7 Sort by all This tool can be used to retrieve orders previously saved as draft and complete those orders Copyright 2014 Orchard Marketing Page 42 HAEG perfekt in form und funktion 22 2 Sales reports The Sales reports section provides access to three types of reports e Entered Orders Report e Invoiced Orders Report e Not Yet Invoiced Orders To run a report the user selects the type of the report from the drop down list the name of staff member and the date range Report Search Select Report Select report Select staff member All staff Select dates Start date ae to End date m Once selected the user can then click on either the View or csv button for each report to either view the report as a web page or download a csv file of the report respectively Copyright 2014 Orchard Marketing Page 43 HAEG perfekt in form und funktion 22 2 1 Entered Orders report This report provides the list of all orders submitted to JDE by a store no matter their status Report Search Select Report Select staff member Entered Orders Report Jigar choksi Select dates 01 04 2012 to Entered Orders Report Sales person Order number Jigar choksi AEGProform 260712 1341 53429 Jigar choksi AEGProform 180412 118
7. funktion 14 3 Review and Submit Once the Order Details page has been filled in user clicks on the Next button at the bottom of the page This brings the Review and Submit page Staff Member Staff member Derek Haleys Customer details John Smith 1 Crown Street Sumy Hills 2010 Home 0212345678 Stock Required from AEG Order details Order ID AEGProform 200213 11525 Order Status Draft with payments Order date 20 02 2013 Shopping Cart Model Qty Status Unit Price L98690FL 1 2 499 00 GST Value Order Total Deliver to WINNING APPLIANCES REDFERN AEG 177 PHILLIP STREET REDFERN 2018 Phone 96988099 Payment details Type Type Reference Cash 123 GST Value Amount paid Outstanding amount Cancelorder Save order as a draft Consignment SOH Order details Order ID AEGProform 200213 11526 Order Status Draft with payments Order date 20 02 2013 Shopping Cart Model Qty Serial Status Unit Price L77480FL 1 50000001 1 499 00 GST Value Order Total Payment details Type Type Reference Status Cash 123 GST Value Amount paid Outstanding amount Cancel order Save order as a draft The page is divided into three sections again Edit im A im Ea Sub Total 2 499 00 227 18 2 499 00 Im Io Im aA Sub Total 1 499 00 136 27 1 499 00 Copyright 2014 Orchard Marketing Page 27 MAEG perfekt in form und funktion Common information sale staff name and cust
8. 0 51421 Jigar choksi AEGProform 170412 1161 51407 Jigar choksi AEGProform 170412 1160 51406 Jigar choksi AEGProform 170412 1159 51405 Jigar choksi AEGProform 030412 1085 51361 22 2 2 Invoiced Orders report This report provides the list of all orders that have been invoiced by Electrolux Report Search Select Report Select staff member Select dates Invoiced Report Sales person None selected None selected Invoices Orders Report No staff 01 12 2011 MM to Order number AEGProform 140212 962 50449 AEGProform 140212 962 50449 31 07 2012 Export CSV Model number Quantity F77000WOP 1 HG60FX 1 F77000M0P 1 BP5013001M 1 570D M A 1 570D M A 1 31 07 2012 Im Export CSV Model number Shipped quantity 570D M A 0 BE5013001M 0 Order date 26 07 2012 18 04 2012 17 04 2012 17 04 2012 17 04 2012 03 04 2012 Shipped date 28 02 2012 28 02 2012 Total 6 Value ex GST 999 09 999 09 1 090 00 2 726 36 599 09 599 09 Total 2 Value ex GST 599 09 1 817 27 Copyright 2014 Orchard Marketing Page 44 HAEG perfekt in form und funktion 22 2 3 Not Yet Invoiced Orders report This report will provide the list of all orders which are waiting to be invoiced Report Search Select Report Not Yet Invoiced Orders Repot Select staff member All staff Select dates 01 08 2012 t 3008202 B Export to csv Not yet received repor
9. 60cm white freestanding dishwasher with XXL Tub load water and turbidity sensors 13 place settings 5 water stars 3 energy stars 7 wash programs including extra silent adjustable upper basket 4 foldable cup shelves amp 2 foldable plate racks delay start amp auto off Availability In stock Unit Price 1 099 00 Total Price 1 099 00 Total Price All items 1 099 00 The user will then be taken to the quote creation screen below Copyright 2014 Orchard Marketing Page 38 NMAEG perfekt in form und funktion Thank you your quote has been created Your quote reference number is 189_2005 To retain your quote use quote reference number Staff member Please select Customer name Customer phone number Customer email address Download PDF ij Send To avoid your email going to junk mail please add AEGquotes aeqg com au to your address book Here the user needs to select the staff member assisting them and provides customer name and phone number A quote can be downloaded to be printed off at the store or have the quote emailed to the customer email address is required is quote is to be emailed Once the quote is created it is valid for a period of 30 days for the store it was created in only 21 2 Creating a quote with a promotion A quote can be created with a promotion applied This quote is valid for 30 days and the promotion is still valid if the promotion has ended However a quote with a
10. 7 DC7013001M Qty 4 Add Search 60cm 8 and 10 Multifunction double oven with ProSight touch controls fully programmable timer Isofront triple glaze cool doors and telescopic runners Price 3 299 00 Shopping Cart we Add HG75FX M Qty 4 Add Add 75cm 5 bumer gas cooktop with recessed burners 18MJ h triple ring dual valve wok cast iron trivets flame failure safety device and automatic integrated ignition KOM RK Kar Copyright 2014 Orchard Marketing Page 29 NMAEG perfekt in form und funktion 16 Saving order as draft An order can be saved as draft before it is submitted to Electrolux for processing This can be done at the two stages of the ordering process e Saving order on the Order Details page To do this customer details delivery to and delivery instructions information needs to be filled in payments section can be left blank Then user clicks on the Save order as draft button located at the bottom of the page This kind of order will be saved with the status Draft Without Payments and will be automatically cancelled 48h later unless it is finalized before then Select Product Order Details Staff member Customer details Delivery instructions oliver on Payment detads Total 0 00 X capone needed 274 75 Order total 1 099 00 Outstanding amount 1 099 00 l e Saving order on the Review and Submit page To do this user clicks on the Save order as draft butt
11. AEG perfekt in form und funktion AEG Pro Forma 4 0 Australian User Manual March 2015 AEG perfekt in form und funktion Contents 1 AEG Pro POM oe ao seien una San Eee 3 2 Site user TOSS E E EEN NARRER E 4 3 LOGGING IN EAP E E O EEN sense ode P dare need 5 4 NGVIQ ONION EAE E EE A eo E E A E E O E 6 5 TYPE Or Order een a E e ss basicethcashcvsnuanees st sancuse tances sbeassnesinanccssics 8 6 Adding products to your Car nennen ana 9 6 1 Searching for products and adding products from the search results screen 9 6 2 From an individual product page sssrinin saannin inia Anan aS EAE Siana 10 6 3 Adding a model directly to the Cart ccccscccssssssscsesssccseceseesseecseesseceseessnesseessneesneeseens 11 7 TING SHOPPING EOF sive ee E E E E E E 12 7 1 THE SHOPPING COM DEV EW seisen asresten een nieht berehkenlennhetnendbhendennsden 12 72 The shopping CArl n ausinsasi air eek a ak ed eders 13 8 Checking out and Completing an order 2su0ssss000nnseennnnnnennsnnnnnnnsnnnnnnnsnnnnnnnsnnnnnnnnn 14 9 Review amp Submit Page 2265 SEE EEK DEERE EEES 19 10 Credit card payment and submitting Ordels cccsssscecssssceecesssceecessseecsesseeeeesseeees 20 11 Order COMPMOTION i ecciescececessncen cxstcebecwes ceceds cecececastedeccaattebecusicgeddaatigeecasedeleaatiadecasibeaetastigueeess 21 12 Cancelling credit Card payment uus0e0sn0nseennnnnnennnnnnneensnnnnnsnsnnnnnnnsnnnnnensnnnn
12. Delivery instructions Deliver on f Special instructions Payment details Credit card s Please select your cr Cash Cheque 3 P External finance Total 0 00 X depositnesded 262 25 Order total 1 449 00 Outstanding amount 1 449 00 9 Order Confirmation ng oe Copyright 2014 Orchard Marketing Page 14 HAEG perfekt in form und funktion On this page the user will be required to provide Staff member name of the sale staff needs to be selected for each order Staff member Staff member James Moore Customer details customer salutation name street address postcode state suburb and at least one phone number and email address are required for each order Additionally email address needs to be provided if a customer wishes to subscribe to the AEG news Customer details Name Please Street address Suburb Postcode State Please select Email address Phone number Home Please provide at least one Mobile Work Yes would like to receive news offers updates and information from AEG Copyright 2014 Orchard Marketing Page 15 NMAEG perfekt in form und funktion Deliver to there are three delivery address options available e Store e As above when choosing this options the form will be pre populated with the data supplied in the Customer details section The only piece of data that needs to be manually set is the suburb
13. L bahs failure and underknob ignition HK654070XB 1 699 00 Delete RRP 1 509 00 HK854220XB 3 699 00 Delete 7509D M A 1 269 00 Delete HG60FX aty 4 Add er z PEN Total 6 667 00 rS Ee 60cm AEG 4 burner gas cooktop cast iron trivets and AS burner caps and flame failure safety device RRP 1 099 00 Check out eee on sec checkout 4 zone ceramic cooktop including 1 triple zone and 1 extended zone RRP 1 999 00 From here the user has the option of e Adding a model number directly to their cart the Add button e Removing a model number and all its quantity from their cart the Delete button next to a model number e Checking out and moving directly to the customer details screen the Check out button e Generating a quote the Quote button e Viewing their cart on a new page the View cart button Copyright 2014 Orchard Marketing Page 12 NMAEG perfekt in form und funktion 7 2 The shopping cart The shopping cart accessible via the View Shopping Cart button contains all the products in a shopping cart HAEG perfekt in form und funktion Admin Promotions Logout Select Product Order Details Review amp Submit Order Confirmation Hkesaoroxe ov E searen el 4 zone ceramic hob including 1 triple and 1 extended OR a Availability In stock Unit Price 1 699 00 Total Price 1 699 00 HK854220XB Ay 1 x 80cm 4 Zone Induction Hob with DirekTouch slide control Availability
14. S9314001M Consignment SOH 60cm 24 function NaviSight ProCombi steam oven with Serial auto programs MaxiKlasse oven and quadruple FE TEE glazed door 24899411 Price 5 499 00 Order details page does not include delivery date and delivery address The store is responsible for arranging the delivery The store is responsible for arranging the delivery Consignment order needs to be paid in full by credit card or external finance before the order is submitted Copyright 2014 Orchard Marketing Page 22 HAEG perfekt in form und funktion e Buyer needs to accept the T amp Cs on the Order Details page Order can t be completed if T amp Cs are not accepted Select Product lt gt Order Details EJ Review amp Submit GJ Order Confirmation Staff member Staff member Please select Customer details Name Street address Suburb Postcode City Town Please select Email address Phone number Home Plesse provide st least one Mobile Work accept that the goods on this order will be supplied directly from the retailers warehouse to me ata date organised with the retailer would like to be contacted by AEG regarding news Copyright 2014 Orchard Marketing Page 23 MAEG perfekt in form und funktion 14 Processing mixed orders It is possible to add a mix of consignment and regular products to one shopping cart However different types of stock will
15. User needs to open the suburb drop down and select one of the suburbs from the drop down list The list includes all the suburbs matching a postcode for which delivery is available If the desired suburb is not on the list it means that the delivery for that suburb is not available User should provide different postcode e Other used for delivery locations other that store delivery or customer details delivery User needs to provide name street address postcode state suburb only deliverable suburbs will be listed in the drop down menu and at least one phone number Deliver to Choose delivery location Please select Please select Delivery instructions re As above Deliver on Other Special instructions Copyright 2014 Orchard Marketing Page 16 HAEG perfekt in form und funktion Delivery instructions e Delivery date needs to be selected for each order 1 If an order is placed before 2pm from Monday Thursday Next day delivery is available If an order is placed before 2pm on Friday Tuesday is the soonest available date for delivery If an order is placed after 2pm from Monday Thursday the soonest delivery day is 2 business days later If an order is placed Saturday or Sunday the soonest delivery day is Tuesday Exception If payment is made with cheque payable fo Electrolux the soonest delivery day is 10 business days later e Delivery instructions max 60 characters allowe
16. ad water and turbidity sensors 13 place settings 5 water stars 3 energy stars 7 wash programs including extra silent adjustable upper basket 4 foldable cup shelves amp 2 foldable plate racks delay start amp auto off 22 4 Add Remove Staff of unit available for sale 1 2 Serial number 14603484 13651025 14433203 12941226 12941236 14398585 24899411 14306324 13710318 14610004 This section is available to Store Administrator only and provides the ability to manage the staff members names used for reports and addition to orders and quotes throughout the Pro Forma Add Remove Staff Please add or remove staff from the tool using the options below Staff name First First Current staff Jigar choksi Remove On this page the user can either add a new staff member using the first and last names available Or remove a staff member by selecting their name from the list and selecting remove In order to keep reports updated the user will also be able to reinstate a previously removed staff member by re entering their name in the first and last name fields and selecting add Copyright 2014 Orchard Marketing Page 46 NMAEG perfekt in form und funktion 22 5 Adding or editing the store delivery location Updating Delivery Location Add New Location Please update your delivery location using the form s below Delivery Location 1 a Title Test Store Address 177 PHILLIP
17. bottom of the page or on the Consignment SOH link in the top right corner This will take user back to Review amp Submit page where the consignment stock order will be available for submitting Order Confirmation page for Consignment order will be presented as soon as that order has been submitted NOTE Please note that a separate order numbers and receipts will be issues for each stock type order Copyright 2014 Orchard Marketing Page 28 WAEG perfekt in form und funktion 15 Promotions There are two ways to view the current promotions on AEG products 15 1 Promotions Menu Clicking the promotions menu in the nav bar will give you a snapshot of all current promotions perfekt a AEG Price Lists _ Admin m Io 15 2 Search Results page All current promotions are listed in the product search results page these promotions will automatically be activated when you have added the products to your shopping cart Trade Connect Connect perfekt in form und funktion Price Lists _ Admin Promotions Logout The current promotions Washer amp Dryer 10 Promotion Buy 3 kitchen appliances amp select a dishwasher for 999 50 Off Promotion X92384MI0 50 Off Promotion HK955070XB 50 Off Promotion HK854080XB 10 Kitchen Appliance Package Discount 7 5 Kitchen Appliance Package Discount 5 Kitchen Appliance Package Discount Select Product Order Details Review amp Submit Order Confirmation 2 3 4 5 6
18. ceive news offers updates and information from AEG Deliver to Choose delivery location Store Location Address Suburb Delivery instructions Deliver on Special instructions Store CASH SALE STAFF AEG 200 ORIORDAN STREET MASCOTS 23 01 2015 mol Please note Customer name and the salutation cannot be updated Clicking on the Save button will trigger an email to a customer containing all the details of the updates made to their order Copyright 2014 Orchard Marketing Page 35 WAEG perfekt in form und funktion 20 Collecting balance payments for completed orders Once order has been submitted to Electrolux it is possible to collect the outstanding balance for that order Customer can pay the balance by credit card cash or cheque or a combination of those payments In order to collect a balance payment 1 Goto Admin gt Find order and look up the order 2 Once order is opened click on the Make a Payment button next to the Payment Details section Payment details Type Type Reference Date Amount Cash asdadas 1301 2015 5175 60 Cash 21 01 2015 5175 60 GST Value 941 02 Amount paid 10 351 20 Outstanding amount 0 00 3 Goto the bottom of the page and fill in the payment section as required Save Changes Please note If paying by credit card the relevant form for typing in the card details will load once the Save Changes button is clicked Clicking on the Save Change
19. d Delivery instructions Deliver on Special instructions Payment details four methods of payment are available Credit card cash cheque and external finance Only one in store credit card payment is allowed for each order customer can make additional credit card payments by calling Electrolux Customer Service A deposit of 25 is required when placing an order As soon as the total amount entered in the Payment details section reaches the 25 a green tick will appear If a credit card amount is entered than a credit card type needs to be selected from the drop down menu A reference is required for payment with cash cheque or external finance A deposit cannot be made with external finance Copyright 2014 Orchard Marketing Page 17 HAEG perfekt in form und funktion Payment details Credit card Please select Cash 300 reference Cheque S reference External finance 5 reference Total 300 00 deposit needed 274 75 Order total 1 099 00 Outstanding amount 799 00 Once the form has been filled in the user clicks at the Next button at the bottom of the page This opens the Review amp Submit page Copyright 2014 Orchard Marketing Page 18 HAEG perfekt in form und funktion 9 Review amp Submit page Order details Order ID AEGProform 180215 AEG80003 Order Status Draft with payments Order date 18 02 2015 Staff Member Staff member John Smith
20. e 606 09 Order Total 6 667 00 Type Reference Amount 123 1 666 75 Amount paid 1 666 75 Outstanding amount 5 000 25 Start new order Printable Receipt AEG Customer Service will contact the customer within 48 hours to confirm details and request final payment unless next day delivery has been scheduled An email has been sent to the customer with order details The credit card will show a charge from Electrolux Home Products Copyright 2014 Orchard Marketing Page 21 HAEG perfekt in form und funktion 12 Cancelling credit card payment To cancel credit card payments after order has been submitted to Electrolux please contact Electrolux Customer Service Phone 1300 363 664 Email customercare aegaustralia com au 13 Processing Consignment SOF orders The process for placing a Consignment SOH stock on hand order is mostly the same as the one for regular order The only exceptions are a Products available as consignment have a Consignment SOH tick box next to a model number a Series 9 Heat Pump with ProTex drum and 9kg Qty 1 Add capacity RRP 2 499 00 To add a product to a shopping cart as consignment o Tick the Consignment SOH box This will bring up a serial number field o Click in the serial number field and the available serial numbers will drop down for selection o Click the add button underneath This will add the product to the shopping cart B
21. ekt in form und funktion 22 AdmMinSsechoN ches cscfassisesccosceessahvsieeteasccsodasesiveieosiseedastsdeed E NREN EDER Knassi 41 22 1 FING OPE A AETA E RTEA EAE ETON OEN EAE AET 42 VA AP E o E OIEA NE PETEN EE tree VAERE SEE ES TATE AE TEET os E SALT PAA T 43 22 21 Entered Orders re Ob ES sire es nei E EDS Ea EEEE SPERE EEEE EESE SSE 44 2222 INVOICER Ordersre ort nennen ern neuen 44 22 2 3 Not Yet Invoiced Orders report esssesssesssensnensnensnennnennnnnnnennnnnnnnnnnensnnnnnennnennnennnn 45 22 3 CONSIGNMENESOH Reporter Een baa 46 22 4 Add Remove SIT as cacscosccsascesscdaccisdesascoascaescadeeassceacedasehueesascauasdadaed csuaceuecdeseaudesassaaisdadeadecdesedet 46 22 5 Adding or editing the store delivery location essessessessessessessessessessessessessessessessessessessessess 47 22 6 Updating the access details Of the Proforma c ccsccescssscsssessscssscsssesssessseessesssesssessseees 48 Copyright 2014 Orchard Marketing Page ii MWAEG perfekt in form und funktion 1 AEG Pro forma The AEG Pro forma consists of 1 An order placing area 2 An admin area Copyright 2014 Orchard Marketing Page 3 MWAEG perfekt in form und funktion 2 Site user roles 1 Store sales staff 2 Store administrator Copyright 2014 Orchard Marketing Page 4 AEG perfekt in form und funktion 3 Logging in The first step to accessing the AEG pro forma is logging in to Trade connect wi
22. er should the email address need to be updated Orchard willneed to be contacted to complete this manually Copyright 2014 Orchard Marketing Page 48
23. instructions In order to update customer address delivery address or delivery date 1 Goto Admin gt Find order and look up the order 2 Once order is opened click on the Change button next to the section you want to update Order details Order ID AEGProform 130115 AEG50104 23156 Order Status Complete Order date 13 01 2015 Staff Member Staff member Brehme Quach Shopping Cart Model Qty Status Unit Price Sub Total KS8404001M 2 NIA On backorder 3 149 00 6 298 00 F9901SIMOP AU 2 N A On backorder 2 299 00 4 598 00 Spend 5 000 and Receive 5 Kitchen Appliance Package Discount 5544 80 Order Total 10 351 20 GST Value 941 02 Customer details Deliver to Murtaza 200 ORIORDAN STREET testing 1234565 6 30 2 4 kane street guildford Guildford 2161 MASCOTS 2020 murtaza ali orchard com au 0295804192 Home 0442612527 Mobile 0478417712 Work 0478417712 Delivery instructions Deliver on 23 01 2015 Special instructions Copyright 2014 Orchard Marketing Page 34 HAEG perfekt in form und funktion 3 This will open a form where the relevant details can be updated Customer details Name Street address Suburb Postcode Email address Phone number Please provide at least one Murtaza 30 2 4 kane street guildford Guildford 2161 State New South Wales murtaza ali orchard com au Home 0442612527 Mobile 0478417712 Work 0478417712 v Yes would like to re
24. ite to search for current AEG products available for Pro forma sale For any questions or issue when using the site please contact your Electrolux trade representative Search Products All Products Postcode Check Search by model number postcode OR Search by keyword Shopping Cart g HK854071XB Advanced Search Main Category All Categories Search by cut out size flush fit only Height mm From To Width mm From To Depth mm From To Please confirm cut out sizes in the installation guide You can enter a model number and select the Add button to cart to add it directly to the cart To use this method to add multiple quantities of the model number simply enter the model number again to add an additional item to the cart Copyright 2014 Orchard Marketing Page 11 WAEG perfekt in form und funktion 7 The shopping cart There are two ways of viewing the shopping cart 7 1 The shopping cart preview Where the shopping cart is available for editing a shopping cart preview will be visible in the right hand navigation of the site MAEG perfekt in form und funktion Admin Promotions Logout Select Product Order Details Review amp Submit Order Confirmation OR HG90FX ty 4 search 90cm 5 Burner Gas Cooktop with Cast Iron Trivets flame failure and underknob ignition RRP 1 999 00 i Shopping Cart are ar 1 Add 75cm 5 burner gas cooktops cast iron trivets flame wu MA PUP
25. nsnsnsnnenn 22 13 Processing Consignment SOH Ordels cssscccssssscecesssseccssssceesessceeessssceeeessseeeesesseeess 22 14 Processing mixed orders u unsenrn een sn nn nen 24 14 1 Adding mixed stock type products to the shopping cart ueeeeessesssesssessseesnensnensnennnennn 24 142 Order details Page ae Alien eu eu 25 14 3 REVIEW ONG SUBMIT scissione aaa NE Aaaa KAES Ra EKAA NAERA Ea AARS 27 15 Promotions ionnann aeiee s EEN SEE EEN EE EEE nen 29 15 1 Fomotons Men 5 aser sea Wises led EEE Ines 29 19 2 Search RESUIISIOOCG S ner rr reder erne 29 l Saving order as draft wisisccsccseccdscssesseedssedsescssdeseeetseisascesvvasscsveioescesbusescdevsedssesueasedssvissssesdesssetss 30 17 Cancelling r order 4 c nennen 32 18 Err r h ndling 2 u ssr Rene Eee 33 19 Editing completediorders ua0seeeennnsennnt nennen nennen nennen 34 20 Collecting balance payments for completed orders cccssssscecesssscecsssseeesssseeeenes 36 21 Creating and retrieving a quote euuueeensnnssssnnnnssnsnnnnnnnnnnnnnnennnnnnnnnnsnnnnnnnsnnnnnsnsnnnnennsnnnnnnnnn 38 21 1 2 Cre afing a Quote Rinne nienininkerhieeitsieiseihieiteifseissiniei 38 21 2 Creating a quote with a PrFOMOTION eeeesesesssesssenssensnennnensnensnennnensennnennsnnnnennnennsennnensensnnnenn 39 21 8 REMOVING a Quoten esse eisen EE 39 Copyright 2014 Orchard Marketing Page i HAEG perf
26. of the page The form can be left blank e Cancelling order on the Review and Submit page To do this user clicks on the Cancel order button located on the bottom of the page In both cases an order is cancelled and the user is taken to Pro Forma home page where they can start a new order Copyright 2014 Orchard Marketing Page 32 HAEG perfekt in form und funktion 18 Error handling In the event that an error occurs when trying to make a credit card payment or submitting order to JDE the user will be notified by an error message and will be returned to Review amp Submit page They will be able to attempt another credit card payment by clicking on the submit button Error at the submission stage can be caused by For orders involving credit card payment payment gateway and JDE Electrolux s database to which orders are submitted for processing For orders without credit card payment JDE Electrolux s database to which orders are submitted for processing If error persists please contact AEG Customer Care Phone 1300 363 664 or Email customercare aegaustralia com au Please provide AEG with a screen shot of the error Copyright 2014 Orchard Marketing Page 33 HAEG perfekt in form und funktion 19 Editing completed orders Once the order has been submitted to JDE it is possible to amend some details of that order namely Customer address Delivery address Delivery date and delivery
27. omer address Regular stock details Consignment stock details Each stock type needs to be paid for and submitted separately User clicks on the Submit Order button in the Stock Required from AEG section If paying with cash cheque or external finance user will be taken straight to Order Confirmation page If payment was made by credit card user will be taken to a credit card details screen first and then to Order Confirmation page Order details Order in progress Consignment SOH Order ID AEGProform 200213 11525 62958 AEGProform 200213 11526 Order Status Complete Order date 20 02 2013 Printable Receipt AEG Customer Service will contact the customer within 48 hours to confirm details and request final payment unless next day delivery has been scheduled Customer details John Smith 1 Crown Street Surry Hills 2010 Home 0212345678 An email has been sent to the customer with order details The credit card will show a charge from Electrolux Home Products Your Order Model Qty Status Unit Price Sub Total L98690FL 1 In stock 2 499 00 2 499 00 GST Value 227 18 Order Total 2 499 00 Payment details Type Type Reference Amount Cash 123 700 00 Amount paid 700 00 Outstanding amount 1 799 00 1 order remaining This Order Confirmation page refers to regular stock only User still needs to submit the consignment stock To do this click on the 1 order remaining button at the
28. on at the bottom of the page This kind of order will be saved with the Copyright 2014 Orchard Marketing Page 30 HAEG perfekt in form und funktion status Draft With Payments It can be retrieved using Find order tool in the Admin section perfekt in form und funktion Admin Promotions PANES amp D Select Product Order Details Review amp Submit Q Order Confirmation Order details Order ID AEGProform 310712 1425 Order Status Drat win payments Order date 31 07 2012 stat Member Staff member Jigar choks Shopping Cart Change Model Qty Display stock Price FTTOOONOP 1 NA 1 099 00 GST Value wos Order Total 1 099 00 Customer details Deliver to Mages Biskup WINNING APPLIANCES REDFERN AEG 285 Crown Street Surry Hills 2010 177 PHILLIP STREET REDFERN 2016 Home 1234567891 Phone 26983099 Delivery instructions Change Deliver on 05 08 2012 Special instructions Payment details Change Type TypwReference Amount Caen 123 800 00 GST Value 45 45 Amount paid 500 00 Outstanding amount 599 00 Cancel order Save order as a draft Copyright 2014 Orchard Marketing Page 31 AEG perfekt in form und funktion 17 Cancelling an order An order can be cancelled before it is submitted to Electrolux for processing This can be done at the two stages of the ordering process e Cancelling order on the Order Details page To do this user clicks on the Cancel order button located on the bottom
29. on when a customer buys a mix of regular and consignment stock products Copyright 2014 Orchard Marketing Page 8 HAEG perfekt in form und funktion 6 Adding products to your cart This can be done in 3 ways 6 1 Searching for products and adding products from the search results screen Add products from the search result page using quantity field and the Add button e g enter 2 in the Qty field beside model number and press Add Select Product Order Details Review amp Submit Order Confirmatior Search Results 26 Quick Search DC7013001M 60cm 8 and 10 Multifunction double oven with ProSight touch controls fully programmable timer Isofront triple glaze cool doors and telescopic runners Price 3 299 00 Shopping Cart W Add KS8404001M Oty 4 Add 45cm Compact 24 multi function ProCombi steam oven with ProSight touch controls auto programs core temperature sensor and IsoFront quadruple glaze door Price 3 149 00 KE8404001M Qty 4 Add mm Add 45cm Compact 19 multi function oven with ProSight touch controls auto programs core temperature sensor and IsoFront triple glaze door Price 2 199 00 KM8403001M Qty 4 Add u Add 45cm Compact 18 multi function combination microwave oven with ProSight touch controls auto programs and IsoFront quadruple glaze door Price 2 649 00 Copyright 2014 Orchard Marketing Page 9 HAEG
30. promotion is not editable The customer is able to pay for all product s on the quote but cannot add or remove any product s Once the quote is created it is valid for a period of 30 days for the store it was created in only 21 3 Retrieving a quote Once a quote is created it can be retrieved in the same store as purchase via the fields provided on the homepage Copyright 2014 Orchard Marketing Page 39 WAEG perfekt in form und funktion Search Products All Products Postcode Check Search by model number postcode OR Search by ki d search earch by keywor Shopping Cart gW model number Add Advanced Search F77000W0P 1 099 00 Delete Main Category All Categories Search by cut out size flush fit only Total 1 099 00 Height mm From To GST value 99 91 View cart Quote Width mm From To son mie Depth mm From To Please confirm cut out sizes in the installation guide Search Retrieve a quote Enter quote ref What s this Each quote has a unique quote reference number that when entered will take the user to the shopping cart with their quoted products listed Once in the shopping cart the expiry date of the quote will be shown From here the user can then proceed to purchase adjust the products in their shopping cart and proceed to purchase or adjust the products in their shopping cart and create the quote again If adjusting the products in the shopping cart and re quoting plea
31. s button will trigger an email to a customer containing all the details of the collected payments Copyright 2014 Orchard Marketing Page 36 HAEG perfekt in form und funktion Customer details Murtaza 2 4 kane street guildford Guikiford 2161 murtaza ali orchard com au Home 0442612527 Mobile 0478417712 Work 0478417712 Delivery instructions Deliver on 23 01 2015 Special instructions Payment details Type Type Reference Cash asdadas Cash Payment details Credit card s Cash Cheque S Deliver to 200 ORIORDAN STREET testing 1234565 6 MASCOTS 2020 0295804192 Date Amount 13 01 2015 5175 60 21 01 2015 5175 60 GST Value 941 02 Amount paid 10 351 20 Outstanding amount 0 00 Please select your c ba Save Changes Copyright 2014 Orchard Marketing Page 37 HAEG perfekt in form und funktion 21 Creating and retrieving a quote 21 1 Creating a quote As an alternative to completing an order as listed above the user can browse AEG products add products to their shopping cart and create a quote for purchase at a later date To create a quote the user must follow the steps above to add products to their shopping cart and then once in the shopping cart select the create quote button Shopping Cart w model number Add F77000WOP 1 099 00 Delete Total 1 099 00 GST value 99 91 Check out Shopping Cart F77000WOP Qty 1
32. se note that the expiry date of the quote will remain as per the original quoted time period Copyright 2014 Orchard Marketing Page 40 HAEG perfekt in form und funktion 22 Admin section Each store given access to the AEG Pro Forma will also have access to Admin area accessible from the header navigation QJAEG perfekt in form und funktion Price Lists Admin Promotions Logout Find order Sales reports Select Product Order Details Review amp Submit Order Confirmatiof Quotes report Consignment SOH Report User Manual Welcome to the AEG Pro forma Please use the site to search for current AEG products available for Pro forma sale For any questions or fssue when using the site please c Manual Order Form representative Change Password Add Remove Staff Search Products All Products Store delivery address Bee Search by model number OR Search by keyword Shopping Cart Add Advanced Search Main Category Please select Search by cut out size flush fit only Certain sections within the Admin area are available to Store Admin only Those sections are e Add Remove store staff e Store delivery address Copyright 2014 Orchard Marketing Page 41 HAEG perfekt in form und funktion 22 1 Find order The Find order section allows user to search for any order made in store Order can be searched by order number customer name including and excluding salutation purchased amount
33. t Total 5 Sales person Order number Model number Quantity Status Order date Value ex GST Jigar choksi AEGProform 1804 12 1180 5 1421 HG60FX 1 ENTERED 18 04 2012 5999 09 Jigar choks AEGProform 1704 12 196 1 50626 BES013001M 1 DELETED 1710472012 1 817 27 Jigar choks AEGProform 1704 12 1960 5 1406 BPS012001M 1 ENTERED 17 04 2012 2 726 36 Jigar choks AEGProlorm 170412 1159 51405 STOD WA 1 ENTERED 17 04 2012 599 09 Jigar choks AEGProform 0304 12 1085451361 STOD WA 1 ENTERED 03 04 2012 599 09 Copyright 2014 Orchard Marketing Page 45 HAEG perfekt in form und funktion 22 3 Consignment SOH Report This report provides the list of all consignment products available for sale at the store Consignment SOH Report Model Number BE4003001M BE5013001M BP5013001M BP9314001M BS9314001M BY9014000M F77000M0P Description 60cm 8 function OptiSight MaxiKlasse oven with programmable timer and triple glaze door 60cm 9 function OptiSight MaxiKlasse oven with programmable timer and quadruple glaze door 60cm 10 function OptiSight MaxiKlasse Pyrolytic oven with quadruple glazed door 60cm 19 function NaviSight Pyrolytic oven with auto functions MaxiKlasse oven and quadruple glazed door 60cm 24 function NaviSight ProCombi steam oven with auto programs MaxiKlasse oven and quadruple glazed door 60cm 16 multifunction NaviSight Pyrolytic SMART Oven 60cm stainless steel freestanding dishwasher with XXL Tub lo
34. th the store based log in Australian website address http trade electrolux com au aegproforma or https aeg electrolux com au Store username Staff email address supplied separately Admin username Supplied separately To login to the system enter your user name and password in the required fields when you visit the address If you are accessing via Trade Connect the store will be able to access a button in the header navigation AEG Agency that will link you to the pro forma site 2 Electrolux Trade Connect Home AEG Agency E gate Logout Access to AEG Proforma Copyright 2014 Orchard Marketing Page 5 HAEG perfekt in form und funktion 4 Navigation Once inside the AEG Pro Forma the following items will be available HAEG perfekt in form und funktion Price Lists Admin Promotions Logout Select Product der Detail Review amp Submit rder Confirmat O Welcome to the AEG Pro forma Please use the site to search for current AEG products available for Pro forma sale For any questions or issue when using the site please contact your Electrolux trade representative Search Products All Products Postcode Check Search by modei number OR earch by keywor Shopping Cart Add Advanced Search O o Main Category Please select Search by cut out size flush fit only Height mm From To Wieth mm From To Depth mm From To Please confirm cut out si
35. tion e Regular stock section this contains the summary of regular stock from the shopping cart delivery date and delivery address as well as payment information Stock Required from AEG Shopping Cart Edit Model Qty Status Unit Price Sub Total PDSTP10 1 On backorder 999 00 5999 00 GST Value 5130 30 Order Total 999 00 Deliver to Choose delivery location Please select Delivery instructions Deliver on Special instructions 2 Payment details Credit card External Finance EFT Creditcard Please select your credit car Total 0 00 X deposit needed 5249 75 Order total 999 00 Outstanding amount 999 00 e Consignment SOH section this contains the summary of consignment stock from the shopping cart and payment information Consignment stock needs to be paid in full by cash or credit cart Delivery date and address are not collected as store is responsible for delivery Consignment SOH Shopping Cart Edit Model Qty Serial No Status Unit Price Sub Total DL8590 M 1 24900232 On backorder 1 099 00 1 099 00 GST Value 143 35 Order Total 1 099 00 Payment details Credit card 5 External Finance Credit card Please select your cr Total 0 00 X deposit needed 1 099 00 Order total 1 099 00 Outstanding amount 1 099 00 Regular or and consignment component can be cancelled or saved as draft on this screen Copyright 2014 Orchard Marketing Page 26 HAEG perfekt in form und
36. tomatically submitted to Electrolux for processing User wil be presented with the order confirmation page MAEG perfekt in form und funktion Payment details Card No Expiration date Security code What is a security code Continue Ea Press this button to return to the shop e For any order where the method of payment was other than credit card order is submitted to Electrolux for processing as soon as the Submit button is clicked Copyright 2014 Orchard Marketing Page 20 HAEG perfekt in form und funktion 11 Order Confirmation Once order has been successfully submitted to Electrolux for processing the user will be presented with the Order Confirmation page The page provides link to the PDF receipt Receipt will be emailed to the customer if email address has been provided on the Order Details page Order details Order ID Order Status Order date Customer details Test 1 Crown Street Surry Hills 2010 Home 0212324569 AEGProform 030912 1617 53633 Delivery instructions Deliver on 20 09 2012 Special instructions Your Order Model HK654070XB HK854220XB 7509D M A Payment details Type Cash Complete 03 09 2012 Deliver to WINNING APPLIANCES REDFERN AEG 177 PHILLIP STREET REDFERN 2016 Phone 96988099 Qty Status Unit Price Sub Total 1 In stock 1 699 00 1 699 00 1 In stock 3 699 00 3 699 00 1 In stock 1 269 00 1 269 00 GST Valu
37. zes in the installation guide Retrieve a quote Enter quote rets Whats this Did you know 1 Access to Trade Connect via the Trade Connect button 2 Logout button to log out of AEG Proforma 3 Access to Admin pages promotions Admin section contains Find order Sales reports Quotes Report Consignment SOH Report User manual Manual Order Form Change Password and Store Admin 4 Price Lists Shows list of product price lists these are downloadable PDF documents 5 Ordering process menu Represents the step of the ordering process Copyright 2014 Orchard Marketing Page 6 AEG perfekt in form und funktion 6 Keyword and model number search Allows the user to search by model name or keyword 7 Advanced search Allows the user to search by category or cut out dimensions 8 Retrieve a quote Allows the user to retrieve a past quote made in that store 9 Postcode check Allows the user if customer s postcode can be delivered to 10 Shopping cart quick access to add a model to shopping card Copyright 2014 Orchard Marketing Page 7 HAEG perfekt in form und funktion 5 Type of Orders There are three types of orders available 1 Stock required from AEG this is a regular order that is sent to AEG for processing and fulfilment 2 Consignment SOH this is an order that requires a product to be physically at the store and the store fulfills the order 3 Mixed order this is a situati
Download Pdf Manuals
Related Search