MK9 User Manual rev2.3
Contents
1. If your telephone service is to be changed over to something other than a standard telephone line call your Monitoring Service immediately for advice The alarm may be connected to the National Broad band Network the NBN but the NBN must be correctly configured The NBN will only operate for 3 6 hours during a power failure Note Call the Monitoring Service before entering into any service contract for the NBN Telephone Network Performance This equipment makes telephone calls in order to summon help If unsuccessful the equipment will continue making calls to the maximum number of call attempts allowed by Government telecommuni cation regulation Although modern telephone networks are very reliable there are times when due to network congestion fault conditions or other causes beyond our control the telephone calls may not be successful 22 2D Notices continued Portable cordless Phones Some portable phones DECT may interfere with the Alarm Unit and may reduce the range of the pendant watch The base unit for DECT cordless portable phones should be placed at least 300 mm away from the Alarm Unit and the range of the pendant watch should be determined after installing the portable phone system Extension Telephones or Other Telephone Equipment If there are other pieces of equipment on the telephone line such as extension phones fax machines modems answering machines or any other device the telephone line sh2. nections If you have fixed the problem the blue light will take up to one minute to stop flashing If the yellow light option is fitted it light may stay ON until the pen dant or watch trigger is first operated Refer to information from your monitoring service Important Test your alarm after installation or relocation or if leads have been changed See page 9 Installation Testing Procedure Your new alarm system must be tested Please follow these steps Let the Alarm Service Provider Know You re Testing Telephone the Monitoring Service and tell them that you are about to test your new alarm and follow their instructions Determine the Range of the Pendant or Watch To determine the range of the pendant or watch have one person standing by the Alarm Unit ready to push the cancel button while a second person operates the trigger from various locations around the home and garden Each time the alarm sounds push the cancel button to cancel the alarm To give a margin of safety do not rely on more than half the actual range found Make Your First Test Call Refer to the section Making a Test Call on page 10 of this manual Mode 3 Telephone Connection A Mode 3 telephone connection is a way of wiring a telephone line so the alarm will still work if any extension telephones are left off the hook If you have more than one telephone or any other tele phone equipment such as a dial up modem or a FAX we strongly r
3. Operator will come onto the line Remember it is not necessary for the Operator to be able to talk to you for you to get help They already have your details and will know what to do If not successful on the first call attempt the Alarm Unit will contin ue to make up to 30 calls in order to get help The Alarm Unit will automatically reset ready for another activation when the Opera tor has finished with the call How to Cancel the Alarm The Cancel button on the Alarm Unit will stop the alarm However a call can only be cancelled while the alarm is sounding and before CANCEL the Alarm Unit starts to make calls Don t worry If you accidentally trigger the alarm and do not have time to cancel the call Just wait for the Operator to come on the line and tell them you are OK Answering the Phone with the Pendant Watch You can answer a telephone call using the pendant watch and then hold a hands free telephone con versation through the loudspeaker in the Alarm Unit To answer a telephone call press the pendant watch while the telephone is ringing At any time during a hands free call you can pick up the telephone handset to change from hands free to a private tele phone handset call To hang up the call press the pendant watch again or pick up and replace the telephone handset Note During a pendant watch answered hands free telephone call an alarm activation will require two presses of the pen
4. an ADSL service an ADSL filter must be installed in the telephone line See the section on ADSL filters My telephone service is going to be changed to a wireless cable or Internet service Will this affect my medical alarm It may Please see the section Compatibility with Other Equipment in this manual Call your Monitoring Service for assistance The NBN is being installed in my area Will this affect my medical alarm The MK9s CarePhone is expected to work with the NBN however it is vitally important that the NBN equipment is correctly set up correctly by your NBN service provider Call your Monitoring Service for assistance before you enter into any service contract for the NBN From what distance will the pendant or watch operate In most situations anywhere around the home and in the garden The pendant or watch range can vary widely depending on the type of construction of the building and other environmental factors The pendant or watch range should be tested as described in the Testing section Also see the Notices section in this manual Notices Other Telephone Technologies and the NBN The alarm is designed to operate over a standard telephone exchange line often called the Public Switched Telephone Network PSTN or Plain Old Telephone System POTS Some telephone services are now provided over wireless cable TV systems optical fibre or the Internet Your alarm may not work with these services
5. the Alarm Unit The Alarm Unit should be located next to a power point and a telephone socket and if possible close to where you spend a lot of time A living area or a bedroom is always a good choice Plug in the Power Transformer Plug in the power transformer and turn on the power point Check the green light on the transformer comes on Double adaptors and power boards should be avoided as they have been found to be unreliable Extension cords can be used but position them carefully so they do not become a trip hazard Plug in the Telephone Connection The Alarm Unit can be plugged into new style or old style telephone sock ets The following pages describe how to connect the Alarm Unit to new and old style telephone wall sockets and how to then connect your house telephone to the Alarm Unit F New style RJ 11 Ad telephone socket i Old style 610 telephone socket If your home has a new style telephone socket Continued Connect the Alarm Unit to the telephone line socket with the supplied telephone lead Connect phone to this socket only New style socket Remove the alarm telephone lead from the adaptor plug and plug the alarm telephone lead into the new style wall socket Refer to the diagram above Plug the other end of the telephone lead into the socket on the rear of the Alarm Unit as shown The lead is usually supplied already be connected Plug your house telephone into the
6. whether negligent or otherwise This information may change without notice Personal Emergency Response Assodiation TELEPERMIT 25 MK9 CarePhone Rev2 3
7. A MKO series CarePhone User Guide Please test your alarm regularly by making a test call to the Monitoring Service and speaking to the Operator Also test your Alarm if the equipment has been moved or changed in any way If this equipment does not make a call to the Monitoring Service when activated or if help does not arrive as expected use another method to call for help Call your Monitoring Service for assistance BEFORE you enter into any service contract for the National Broadband Network NBN Table of Contents Introduction Installation How to Install Your MK9 CarePhone Testing a New Installation Mode 3 telephone Connection ADSL Filters Connecting Through a PABX Operation Pendant and Watch Triggers Making an Emergency call How to Cancel an alarm Answering the Phone with the Pendant or Watch How to Make a Test Call The Lights on the Alarm Unit Questions amp Answers Notices 10 10 11 12 13 14 14 15 16 19 22 thank YOu for using the MK9 CarePhone medical alarm We believe this equipment will help you to live inde pendently in the safety and security of your own home for as long as possible This manual is a guide for operating and testing the MK9 CarePhone medical Alarm In most cases the alarm will be installed by a monitoring service however the Installation section describes how to in stall the Alarm yourself if necessary The MK9 CarePhone should give many years of tro
8. dant at least 4 seconds apart 14 15 How to Make a Test Call It is very important that you regularly test your alarm system Testing also helps you to remember how the alarm works Your Monitoring Service will instruct you how often to test the alarm To test the alarm Ensure you are close to the Alarm Unit Press the pendant watch button to activate the alarm The alarm will sound and after a few seconds will start to call the Monitoring Service When the call is answered you will hear a series of tones and after a short time the Monitoring Service Operator will come onto the line and ask you if you need help Do not pick up the telephone wait for the Operator to come on the line and tell them that you are testing your alarm Note If the call does not go through as expected telephone your Monitoring Service The lights on the Alarm Unit nn si ok The Flashing Power Status Light T a Fae a ee Flashing Green OK Everything is normal The mains power is OFF or disconnected Check the power transformer is pressed hard into the power point and the power point is ON Also check the house power Flashine Red The battery is running low Check the power transformer is pressed hard into the st Jol power point and the power point is ON Also check the house power The equipment is not working Check that the power transformer is pressed hard into the power point and it is switched on Check the alarm is s
9. ecommend that the telephone line is wired in Mode 3 Contact your Monitoring Service for more information Note A Mode 3 connection will not be required if only cordless phones are used and if the base sta tion is connected to the telephone socket on the rear of the Alarm Unit or the adaptor supplied Important If you do not have a Mode 3 connection the alarm will not work if any extension tele phones or any other equipment such as FAX machines or dial up modems are off hook or in use ADSL Filters If the Internet is connected using an ADSL service you will need to connect an ADSL filter to stop the ADSL signal interfering with the medical alarm The ADSL filter will remove the ADSL signal from To telephone the alarm and any telephone connected to the wall socket N the Alarm Unit It will also remove the ADSL from CEEA T E any telephone socket wired in Mode 3 in the Alarm Unit N telephone cord Important If an ADSL filter is not installed when required the alarm may not work 10 Connecting Through a PABX To set the alarm to work through a PABX locate the small switches on the bottom of the Alarm Unit and set the PABX switch as shown below The PABX access digit dialled is 0 Other access digits can be programmed on request PABX Access Switch To dial through a PABX set Switch 2 to ON Note This equipment cannot be connected to a DIGITAL PABX system 11 Pendant and Watch Triggers W
10. hen pressed the pendant or watch activates the Alarm Unit The red light shows that the pendant watch button has been acti vated and a signal is being sent to the Alarm Unit The pendant watch will normally work from around the home and garden Please see the information regarding the pendant watch 3 range in the Notices section and the range testing procedure on page 9 al The pendant watch is waterproof to International Environmental Protection Standard IP 67 but if you wear it in the bath or shower please be certain to very regularly check its operation The internal battery will last for many years and cannot be replaced However if for some reason the internal battery is getting low a signal is sent to the Monitoring Service when you make a test call and the Monitoring Service will send you a new pendant watch Note Watch triggers should be used with caution as an event which incapacitates a users other hand will make it impossible to activate activate the watch 12 13 Making an Emergency Call An emergency call can be made by pressing the pendant watch or the HELP button on the Alarm Unit Press the red button firmly for a few seconds and you will hear the alarm sound from the Alarm Units loud speaker After about 10 seconds the Alarm Unit will start to call the Monitor ing Service When the call is answered you will hear a series of tones and after a short time the Monitoring Service
11. nt Contact your Monitoring Service for more information Solar Powered Systems and Remote Areas The manufacturer VCi can supply a special alarm modified for operation from 12 32V DC solar power systems or from 110V AC power 18 19 Questions and Answers Q A How do clean the equipment Use a mild detergent on a damp cloth Do not use harsh detergents or chemicals or too much water Should the alarm be tested Yes we recommend testing the equipment regularly You should test your pendant or watch regularly so you know how to use it in an emergency Can the alarm be installed with more than one phone Yes but see the important information in the section Mode 3 Telephone Connection What happens if the power fails or during a black out The alarm will run for up to 70 hours on its internal battery Unless the equipment is connected to the NBN in which case it will be 3 6 hours What if set my alarm off by accident The alarm can be cancelled while the alarm is sounding If the call goes through don t worry just tell the Operator you are OK lam changing my telephone company Will this affect the Alarm Not normally If you are keeping the existing telephone line PSTN it should not affect the alarm Questions and answers continued gt O gt O gt O Can use the alarm in an electrical storm Yes unlike your telephone there is no danger in using the pendant or watch to call for help du
12. ould be wired in Mode 3 If the telephone line is not wired correctly in Mode 3 an emergency call will not be made if any other telephone equipment is left off hook or is being used We strongly advise the telephone line is wired correctly in Mode 3 by a suitably qualified person The equipment will also work in Mode 5 Range of Trigger Devices In most cases the pendant watch will operate around an average size home and garden however ra dio range can vary greatly depending on environmental and other factors It is very important that the radio range be determined at the time of installation To provide a margin of safety do not rely on more than half of the radio range found unless using the radio test mode which incorporates receiver desensitisation during range testing Notices continued Moisture The Alarm Unit is resistant to accidental spillage on its top surface only The pendant and watch is de signed to be waterproof to International Environmental Protection Standard IP 67 Do not put the pen dant or watch into a washing machine or leave immersed for long periods Do not leave the pendant watch in damp locations for long periods Do not leave the pendant watch in a soap holder Life Support Policy The MK9 CarePhone provides an effective response system However this equipment is not a life sav ing device and cannot provide a guaranteed level of performance beyond what can be expected from technology of this kind To ens
13. ring an electrical storm However avoid touching the wires or the Alarm Unit Only use the pendant or watch After a severe storm it is always a good idea to test the telephone for dial tone and also test the alarm See Testing in this manual What happens if the telephone line is disconnected The alarm cannot work without a working telephone line The blue light will flash if the telephone line is disconnected and will extinguish after it is re connected There are other telephone line faults which cannot be detected See the Notices section in this manual Will the pendant or watch battery ever need replacing Not normally The battery is designed to last for many years even if the pendant or watch is used every day The battery is automatically tested every time the button is pressed If the yellow Pendant Reminder Light on the front of the Alarm Unit is flashing the pendant battery is getting low Contact the Monitoring Service provider for a replacement pendant What should I do with the pendant or watch when I m in the shower or bath The pendant and watch is designed to be waterproof to International Environmental Protection Standard IP 67 so they can be taken into the shower or bath Make sure you test the pendant or watch regularly 20 21 Questions and answers continued Will the alarm still work with the internet also known as ADSL DSL or broadband connected to my telephone line Yes but if you have
14. socket on the rear of the Alarm Unit as shown This socket is often masked off with a plastic cover which must be removed Pick up your telephone handset and check for dial tone If you cannot hear dial tone recheck all the connections If your home has an old style phone socket Continued Adapter plug Remove the house telephone lead from the wall socket and comune plug in the large adaptor plug Plug the house telephone lead into the rear of the adaptor plug as shown in the diagram f Old style Telephone lead Pick up your telephone handset and check for dial tone wall socket to house telephone Telephone lead If you cannot hear dial tone recheck all the connections to Alarm Unit Unwrap the Radio Antenna The loose wire from the rear of the Alarm Unit is the radio antenna Stretch it out to it s full length and let it hang out behind the Alarm Unit Power switch Down is on Red light Multi colour Flashing light Blue light Oe ee Yellow light Optional S59 Turn On the Alarm Unit Switch on the power on the rear of the Alarm Unit and check the lights flash on the front panel If the lights do not flash or if a light remains flashing yellow or red check the transformer is fully pushed into the power point and the power point is switched on The blue light may remain flashing for up to one minute If after one minute the blue light is still flashing check the telephone line con
15. uble free service however there are things you need to know about the operation testing and potential limitations of the equipment Your equipment consists of a Pendant or Watch and an Alarm Unit which is connected to the tele phone line and a power point When the button on the pendant the watch or the Alarm Unit is pressed the Alarm Unit will call the Monitoring Service The Monitoring Service Operator will automatically know who you are and that you need help and will then attempt to speak to you through the loudspeaker in the Alarm Unit It is not necessary for the Operator to speak to you but if they can speak to you they will be able to determine the nature of the problem and offer reassurance that help is on the way This equipment is designed and manufactured in Australia by VC International Pty Ltd VCi a design and manufacturing company which benefits from over 30 years experience Please read this manual carefully including the Notices section How to Install Your MKS CarePhone In most cases the medical alarm system will be installed by the Monitoring Service however there are occasions when some alarms are self installed The following steps describe how to install and test your alarm yourself H Unpack the Alarm You should have One Alarm Unit One pendant or watch One telephone line adaptor connected to the telephone lead supplied connected to the Alarm Unit elisa Find a Good Location for
16. ure that the system performs as designed it must be installed operated maintained and regularly tested in accordance with the information contained in this guide and other supporting documentation Trademarks FirstCall Gemini Companion The Caretaker CarePhone Life Alert Life Assist Pinpoint Safeguard Xtracare from Safeguard and Viconic are registered trademarks owned by or licensed to VC International Pty Ltd 24 The MK9 CarePhone Medical Alarm is designed and manufactured in Australia by VC International Pty Ltd Unit 26 34 36 Abel Street Penrith NSW 2750 Website www vcint com au Regulatory Notices Caution Warning For safety reasons only connect approved tele This equipment has been tested to show compliance with the phone equipment to the rear terminal relevant regulations which are designed to provide reasonable protection against electromagnetic interference If this equip ment causes interference due to localized environmental condi Do not attempt to open the equipment Do not cut tions the user shall at their own expense be required to take any wires connecting the equipment appropriate measures to correct the interference No user serviceable parts are inside Disclaimer VC International Pty Ltd VCi has exercised its best efforts in relation to the information in this manual However no warranty of reliability or accuracy is given and VCi shall not be responsible for any error or omission
17. witch on Telephone the Monitoring Service for assistance No Flashing Light 16 The Lights on the Alarm Unit continued Flashing Blue Light If the blue light remains flashing for a long time the alarm will not work There may a fault with the telephone line or the telephone connections see below Check all telephone plugs are fully pressed into their sockets Check for dial tone on the telephone If you DO NOT hear dial tone unplug the Alarm Unit from the telephone wall socket and plug the house telephone directly into the telephone wall socket i e how it was prior to installing the alarm If you now DO hear dial tone the fault may be with the Alarm Unit Contact the Monitoring Service for assistance Your telephone company may charge a call out fee if they are called and no fault is found with the telephone line The Lights on the Alarm Unit continued The Red Call Activated light shines bright red when an alarm call is in progress The yellow light is optional and may not be used h li f ssh If the yellow light is used please see information sate ER A Rane provided by the Monitoring Service The Red Call Activated Light Technical Aids for People with Disabilities The alarm can be supplied with various trigger devices suitable for people with disabilities including pressure pads and tubes The the alarm can also be connected to any normally open n o switch or relay contact in other equipme
Download Pdf Manuals
Related Search