Home

PCS 570/G User Manual

1. 7 lt oo Splicecom gt maximiser Free your Network PCS 570 G User Manual Version 3 2 June 2011 Splicecom PCS 570 D j b eS i amp amp www splicecom com PCS 570 User Manual Document No 006 Version No V3 2 0611 3 Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Tel 01923 287700 Website www splicecom com K me PCS 570 User Manual Splicecom ymax miser Contents INtrodAUCHON 1 About this manual sis ees as es ee N ee ie ea an sa ai ee Ges ea ae ee eo ee ie ei ed 1 HOW vour PES 570 WM O CIS is EE Se Ee N Ee 1 Feature HONIO AO oe 3 IAS SE EE OE ES RO estes esse EE GO EE eoneeeeeene 5 Bk et el GUNG MP EE RE N OE OE E N 6 IN STK 002 RE EE OE EE EE IE GE EO N OLO LOL 6 ANWET es MEER EE EO OO Oe ee OO OM VT die ed OE ON N OE OE EE OE IE EE OE OR N De ON N EE le asec eect E EE EE OE OE EE EE are tte eaten teats 8 DIIRAN aO DON 8 es Ka EE E AET E AA E EE LO eR O E ONO KO AEEA 9 Pause a call ee ee ee ee ee ee ee ee 10 Eer Os ie id de EE O O O O O O O O O N NES 10 M STOP AE OE OE EE OR N OE OE N EE EE ON OOR ER n N OE GR 10 si diet de RENE OE EE EO EE OE ER EE OE N N 11 Conference Call ee ee ee ee ee ee ee ee ee 5 8 EE ee R O O O O O O O 14 Switch to Hands ts se EO N N OE N OR N eN N N N 15 E a E e a OO EO EE E EE EE E ee EN 15 call ATO PRO O V PRO EA ER EE E EE AE A OR E 17 VIEWING contents of your CS SOR E oe
2. 33 favourites page 30 make a call using a speed dial 31 operator console mode 56 transfer a call usin a speed dial 32 follow me 37 Forward on Busy number 41 Groups 26 39 hands free 15 hands free operation 1 headset operation 1 headset ringing 37 hold 10 home number 34 hot deskin 53 idle pase 1 34 io address 57 keypad filter 25 36 log off 54 logging on 1 53 make a call 6 to a department 27 using a speed dial 31 messages filter 45 missed calls 18 department calls 28 mobile number 34 multiple touch search 24 mute a call 9 off hook page 35 one touch search 21 operator console mode 56 out of office message 38 59 PCS 570 User Manual overlap dial 35 park a call 12 pick up a parked call 12 partner your PCS 570 57 pause a call 10 PCS 60 57 PCS range 5 phone information 56 io address 57 software version 57 user logged in 57 user s extension number 57 pick up a call 32 record a call 50 record a memo 50 redial a number 18 reject a call 7 remote PSTN 54 ring back a caller 19 settings defaults 34 directory filters 36 divert 37 dnd 40 favourites 29 Groups 39 headset ringing 37 keypad filter 36 logout 53 phone information 56 Status 38 telephone numbers 34 software version 57 speed dials 29 amend a speed dial 32 busy lamp field 31 call pick up 32 create a speed dial 29 delete a speed dial 33 favourite Sroups 33 favourites page 30
3. A Kate extension is free An internal speed dial displayed with a red icon indicates that your colleague is Kate currently on a call An internal speed dial flashing between a yellow and red icon indicates that either 1 Kate the User s extension is currently ringing or there are calls queuing for that Department The number of calls waiting to be answered will be displayed You Ae can pick up a call rin in for this extension by pressin the context sensitive key beside the speed dial O Press the Favourites button to return to your idle page Make a call using a Speed Dial 1 Press the Favourites button 2 Press the context sensitive key beside the speed dial required The call will be made Please note e By default your Speed Dials are displayed in alphabetical order however your speed dials can be configured to display in a different order if required Please refer to your System Administrator for further details e lf you create a speed dial for a number also stored on the telephone system s database eg a colleasue s extension number when a call is received from or made to this number the incoming CLI outgoing number will be matched to the speed dial in preference to the database entry This means that the speed dial name will be displayed in Call Status instead of the name stored in the database Transfer a call using a Speed Dial Your speed dials are displayed within Call Status while you are on a call
4. Down Up Up Down The Mute button will enable you to turn on or off this facility Please refer to page 9 for further details The Volume Down button will enable you to reduce the headset or hands free or ringing volume on your PCS 570 Please refer to page 15 for further details Introduction 2 PCS 570 User Manual V1 2 0611 3 PCS 570 User Manual K E E lt N splicecom 5 maximiser The Volume Up button will enable you to increase the headset or hands free or ringing volume on your PCS 570 Please refer to page 15 for further details The Speaker button will place your phone off hook and enable you to use hands free mode Please refer to pase 15 for further details The Recall button is used place a call on hold Please refer to page 10 for further details The Messages button will enable you to view your Calls History amp voicemail messages Please refer to page 17 and page 42 respectively The Contacts button is used to search for an entry on the system database and dial the numbers stored for the relevant contact Please refer to page 21 for further details The Favourites button can be used to access your Park slots and speed dials Please refer to page 11 and pase 29 respectively for further details The Page Up button can be used to search within the Calls History Contacts and Favourite pages Please refer to pages 17 21 and 29 respectively for further details The Page Down button can be used to
5. Please refer to your System Administrator for the relevant short code Calls can be picked up via a short code This is useful if you wish to pick up a call parked in a slot not displayed on your PCS 570 Colleagues who are using an analogue handset may also need to use a short code to pick up a call Please refer to your System Administrator for the relevant short code If a parked call is not picked up within 5 minutes the default Park Timeout the call will be represented to you and can be answered in the normal way If the Companies feature is bein used on your telephone system and vou are unable to pick up a call parked by a colleague you may be operating within a different Company to your colleague Please refer to your System Administrator for further details vou belong to a Company this Company may be configured with a different Park Timeout to the default 5 minutes described above Please refer to your System Administrator for further details By default the four Park icons displayed are confi ured to access Park slots 1 2 3 and 4 However if you wish the icons to access alternative Park slots in order to create either Sroup or private park Basic Call Handling 12 PCS 570 User Manual V1 2 0611 3 Ce o PCS 570 User Manual Splicecom ymax miser slots or you wish to remove them altogether please refer to your System Administrator for further assistance Conference Call The conferencing facility allows you to create
6. miser Listen to a message for a Department Your user account can be configured so that voicemail messages received for a particular Department can be accessed via your Calls History please refer to your System Administrator for further details if not already available You can retrieve and handle the messages in the same way as your personal messages 1 Press the Messages button 2 The new message will be displayed giving Tom Dell Reception za 13 54 24 6 2008 gt lt e The caller s name if recognised by the system The name of the relevant Department in brackets Time and date of the call 3 Press the context sensitive key beside the message required 4 The entry will become green and the message will be played Please note that if you are able to access Department voicemail messages via your PCS 570 the answered and missed calls for the Department will also be displayed in your Calls History Please refer to pase 17 for further information on the Calls History Leave a message for a Department You will automatically transfer to a Department s voicemail after the time specified by the Department s configuration on the system However you can connect directly to a Department s voicemail using Dial Ahead as follows Dial the Department s extension number on the keypad U 2 Press the context sensitive key beside the Leave Message icon 3 lift your handset if required and leave a message when requested If you start
7. RE GE DERE EE RR EE Ee oe ee EE is 17 A MM TN Ny El O O O O O O O O ASEE 17 Be SO eG E EE A EO OR OE OE OR OE AAAA 18 Ee lde O O EE N O N OO N GE OE OE NG N 18 Mee Ed E P OE AO O O O O O eee 18 NSA 0518 dele PROMO O O O O ee ere POV NV eee TOTO eT ere 19 ECA SAVING tele een eters ern tate tease tee treet seen eee meee ee dacia RE dns RR OE IE IE 19 DB EE de ME EO EG EO EO er ee re rere 19 Contacts Bere AE N EO OE EE OR OO N ee E 21 le RSA ea te EA OR OE OE O O O N EE O O 21 Make a call via the DirectOr sesse ee dee ss Se ee ee ee ee ee ee Ge ee ee ee ee ee 23 S EP Me Vd DOC ie ARE ected OR OE OE RE RO o OE OE NEG 24 Alternative method to view the directory cece eceeceeeeeeeeeeecseccccccccccececeesereeserttsaceccececeeeeeeeteeestttttsaceeeeeeceeeeeesesetsttttttaeeeeeeeeeess 24 PEDEM ereer POV TOLO POV O VOV oa LTO EE Oe 26 Working as a member of a DepartmMENE eee eee eee eee ee E KAREL E EAA RLE ee tn ne 26 KSS Alo AB se slee Ee PRO OR OE AO TE OE RE OR OE OE RE OE EE 26 Make a call to a Department ese ee Ge ee Ge AA ee Ge Ge Ge ee ee ee ee ee ee 27 Transfer a call to a Department ee ee ee anan 27 CAG role AE EE EO OE GO N Oe OG Oe 28 HOS gS pe PROP EE N O et eee 29 OUES DE OBE eo doo aa de aaa oa ooo ee 29 Telephone NUMDETS ee ee ee ee RER ELLE ee ee ee ee ee 34 Blei AE R O c esc O O O O O O O O 34 CEDIS ONAN e 37 OU ol Ollie MESSE EEEE EAEE AAE EE 38 60408 a O O EE OE O O EEES 39 Contents PCS 570 User Manual V1 2 0
8. SpliceCom s PCS 560 amp PCS 570G IP Phones combine looks intelligence and desirability in equal measure The world s slimmest desktop IP Phones provide easy access to the wide range of benefits delivered by maximiser SpliceCom s innovative and award winning portfolio of IP PBX Unified Communication Business Telephony platforms The top of the rande PCS 580G is the latest version of the world s first keyless IP Phone featurin a wide screen full colour LCD touch display to provide context sensitive displays information amp web based content The IP 1 530 is SpliceCom s entry level IP Phone designed to work with maximiser to 1 address everyday business telephony needs The PCS 520 is a display phone with pre configured system access keys desktop paging and combined Do No Disturb Message Waiting LED with the entry level PCS 505 completing the range Supplied as standard with every maximiser system the PCS 60 and PCS 50 Phone Partner applications deliver similar benefits to the PCS 580G desktop station for those who choose to use PCS 570 PCS 560 PCS 570G PCS 100 PCS 520 PCS 505 or traditional analogue telephones The PCS 60 and PCS 50 applications can be run on Windows and Mac OS X PCS 60 or Linux PCS 50 desktop or laptop PCs and can also be utilised as IP Softphones Introduction PCS 570 User Manual V1 2 0611 3 Ce o PCS 570 User Manual Splicecom ymax miser Basic Call Handling Make a call 1 Lift the ha
9. a 3 way conversation between yourself and two internal and or external calls Please note that this feature must be enabled on your telephone system Please refer to your System Administrator for further information Create a conference call 1 Make acall to the first number required internal or external 2 Once the call has been answered place the call on hold by pressing the Recall button 3 Make a call to the second number required internal or external Once the call has been answered press the context sensitive key beside the Conference lid icon 5 The Conference icon will now contain a red circle and you are in a 3 way conference with ids your two calls Cancel a conference call You may wish to cancel the conference and return to a 2 way conversation with your calls as follows TEE 1 Press the context sensitive key beside the UnConf icon 2 The call you are currently connected to will be displayed in the Call Status N Use the context sensitive key beside the Switch icon to toggle between the two calls The call 54 you are currently connected to will be displayed in Call Status Each call can be transferred or ended in the normal way KE You can return to a conference with your two calls at any time by pressing the context sensitive 28 key beside the Conference icon If one of the conference members ends their call you will return to a 2 way conversation with the other member of the conference If you end the call ie re
10. an internal number Dial Ahead will check the status of the colleasue s extension whether the User is free busy or has do not disturb set You can then choose to ring your colleague leave a voicemail message if enabled or ring back later Introduction PCS 570 User Manual V1 2 0611 3 K me PCS 570 User Manual Splicecom ymax Miser Parking a Call All calls received can be put on hold and the call remains in your control However another way to place a call on hold is to park the call into a system area that allows your colleagues to easily pick up the call when they are ready and in the meantime you are able to continue with other calls Favourites As well as access to a directory of telephone numbers stored on the telephone system s database you can also have your own list of favourite numbers that you regularly call or transfer calls to Your Favourites will also act as Busy Lamp Fields indicatin when internal extensions are engaged or receiving calls and allow you to pick up a call ringing on a colleague s extension Call Recording Your PCS 570 gives you the ability to manually instigate personal call recording allowing you to record your calls as and when required Each call recording can be saved as a voicemail message and therefore easily accessed or saved in a centralised file Please note that feature is controlled by your system administrator please contact your system administrator for further details Voi
11. changes necessary Press the context sensitive key beside the Save icon to store the changes Or Press the context sensitive key beside the Cancel icon if you do not wish to save the changes Delete a Speed Dial lt Mm 3 From the Settin s menu select the context sensitive key beside the Favourites icon Select the speed dial to be deleted Press the context sensitive key beside the Delete icon You will be asked if you are sure you want to delete the speed dial Press the context sensitive key beside the Yes icon to delete the speed dial OT Press the context sensitive key beside the No icon to cancel Favourite Groups Your System Administrator can place your speed dials into Sroups if you wish This would enable you display your speed dials to colleagues and or external contacts related to for example a particular project or particular department within Groups such as Personal Accounts Roadshow Suppliers etc Please refer to your System Administrator for further information Once this has been set up for you to use a Speed Dial you would first select the Sroup and then the speed dial required User Settin s Press the Favourites button Press the context sensitive key beside the Favourite Group required Exhibition kA The speed dials contained within this Sroup will be displayed R April Marwell p Exhibitions Nadal Designs m BEN Back Press the context sensitive key beside the speed dial requi
12. enabling you to call or transfer calls to regularly used numbers If you do not wish the directory to display your speed dials please refer to the Directory Filters section from page 36 Please note that if you create a Favourite speed dial for a number also stored on the database when a call is received from this number the incoming CLI will be matched to the speed dial in preference to the database entry This means that the speed dial name will be displayed in Call Status instead of the name stored in the database View the Directory RE 1 Press the Contacts button to access the directory 2 You will be presented with a Search facility to assist you in quickly finding the contact you require Eis C3 3 Press the key on the keypad displaying the letter you need 4 The number displayed on this key will be entered in the search box Contacts Directory PCS 570 User Manual V1 2 0611 3 21 lt PCS 570 User Manual Splicecom ymax miser 3 5 The directory entries commencing with the letters displayed on the key pressed will be listed Abacus Supplies Adrian Malcolm Jones Solicitors Alice Barker Personnel Manager Barry Jones Managing Director Bob McQueen Browns Electrics Carol Farmer Reception i Further keys can be pressed to reduce the search For example if you were searching for eg Barry you could press 22779 OT P Use the Page Up and Page Down buttons to find the specific entry required
13. make a call using a speed dial 31 operator console mode 56 transfer a call usin a speed dial 32 speed dials filter 36 SpliceCom LED 41 42 telephone numbers 34 transfer a call 10 to a department 27 60 lt N splicecom 5 maximiser to voicemail 49 using a speed dial 32 using the contacts directory 24 unannounced transfer 11 user account 1 user settings 29 call divert 37 defaults 34 directory filters 36 do not disturb 40 favourites 29 follow me 37 group membership 39 headset ringing 37 idle page 34 keypad filter 36 off hook page 35 out of office message 38 overlap dial 35 speed dials 29 telephone numbers 34 users filter 36 voicemail 42 assistant telephone number 46 choose 44 daily greeting 46 delete a message 43 departments 50 divert incoming call to voicemail 42 forward 47 leave a message 48 listen to a message 42 listen to a message while on a call 48 message handling 43 messases filter 45 permanent greeting 46 receive a message 42 record a call 50 record a greeting 45 record a memo 50 ring back a caller 44 ring back a caller on alternative number 44 send a message to email 47 skip 43 SpliceCom LED 42 transfer a call to voicemail 49 volume 15 wrap up time receivin a department call 27 Index PCS 570 User Manual V1 2 0611 3 SpliceCom Definin next eneration communication The Hall Farm Business Cen
14. of this feature is controlled by your System Administrator If the Record icon is not available please refer to your System Administrator During a call select the context sensitive key beside the Record icon The Record icon will be OO displayed with a red circle wey To end the recording press the context sensitive key beside the Record icon again Record a Memo You may wish to record a message to yourself for example when you wish to record a reminder to perform a particular task for example book a meeting phone a customer etc The resulting recordin will become a new voicemail message and can be accessed in the usual way Please note that the use of this feature is controlled by your System Administrator If the Record icon is not available please refer to your System Administrator Press the Messages button Press the context sensitive key beside the Memo icon Record the message required Press the context sensitive key beside the Stop icon when finished Voicemail for Departments Each Department on your telephone system can be configured to use the voicemail service provided by the maximiser system If voicemail has been enabled a call to a Department will automatically pass to voicemail after the time specified by the Department s configuration on the system Please refer to your System Administrator for further details Voicemail 50 PCS 570 User Manual V1 2 0611 3 A K me PCS 570 User Manual Splicecom ymax
15. pase This is useful if for example vou wish to answer your colleague s phone when they are not at their desk or you wish to assist with answering calls to a Department You do not have to be a member of the Department to pick up a Department call C 1 Press the Favourites button 2 A speed dial displaying a flashing yellow red icon has a call waiting to be answered 3 Press the context sensitive key beside the speed dial required 4 The call will be answered by your extension Please note e If you pick up a ringing call while you are on a call your original call will be parked in the first available park slot Please refer to page 11 for further information on parking a call e If you do not wish your colleagues to pick up calls ringing on your phone via their speed dials please contact your System Administrator who can configure this for you Amend a Speed Dial hd 1 From the Settings menu select the context sensitive key beside the Favourites icon 2 Select the speed dial to be amended 3 If you wish to change the description make the changes directly into the Description box If you wish to change the telephone number press the context sensitive key beside the Number icon User Settings 32 PCS 570 User Manual V1 2 0611 3 PCS 570 User Manual CI 4 k E Splicecom 5 maximiser Press the context sensitive key beside the Backspace icon to delete all or part of the existing entry if required and make the
16. phone s speaker only default Headset the ringing tone will be heard via the headset only Speaker 8 Headset the ringing tone will be heard via the speaker and the headset HEI 4 Press the context sensitive key beside the Back icon twice to return to the Settings menu Call Divert Follow Me The Follow Me facility allows you to configure your extension so that your calls follow you to an internal extension or to an external number so that when you are for example working at another desk working at home or using your mobile etc your calls will still reach you You could also use this feature when you are for example on holiday and wish all your calls to be diverted to your assistant or another colleague Please note e When Follow Me has been set your handset will provide a broken dial tone to remind you that this feature has been enabled e fyour calls are forwarded to an internal extension and that extension is not answered or busy the caller will be passed to your voicemail if enabled or logged as a missed call on your PCS 570 Turn on Follow Me 1 From the Settings menu select the context sensitive key beside the Divert icon 2 Press the context sensitive key beside the Divert To icon 3 If you have entered your personal telephone numbers as described in the Telephone Numbers section from page 34 these options will be listed otherwise just Number will be displayed 4 Press the context sensitive key beside the Mobile H
17. search within the Calls History Contacts and Favourite pages Please refer to pages 17 21 and 29 respectively for further details The SpliceCom LED will flash if you have Do Not Disturb set and or you have received a new voicemail message Your phone off hook When your phone is off hook ie when you lift the handset or press the Speaker button the context sensitive key beside the Hans Up icon will enable you to cancel a call you are starting to make If your phone is off hook because you have lifted your handset when you press this key Call Status will be displayed to enable you to pick up a call or dial one of your speed dials For further information on these facilities please refer to the Parkins a call section from page 11 and the Favourites Speed Dials section from page 29 for further details Alternatively replace your handset If your phone is off hook because you have pressed the Speaker button or are using hands free when you press this key your idle page will be displayed Feature Highlights Access to the System Database Your PCS 570 Gives you access to a database of information stored on your maximiser system that provides directories of telephone numbers to help you to quickly and easily make and transfer calls Dial Ahead The Dial Ahead facility allows you to enter a number on the keypad before actually dialling the number This is useful if you have for example a long international number to enter If you enter
18. 611 3 aC _ PCS 570 User Manual Splicecom ymax miser FED io 8D ie O O O ede EE O O OV 40 fe Tes ip MEE EE R O EN VO PO C O O 42 bete die il BE ee ER Et ete ey een n ee ee ee oe oa Ge eo 42 RES aR GHG Naki c N R P O T RE OLO EE T O EE NE OE EE V O 42 Message Handling M O O DE O O O O O 43 P SSK lez eN O ON EO ER OR OE OE EE OR ONE Tee 43 Ring Dack GANG EE Ee Ee EE N OE EE GE OE Ee 44 Ring back the caller on an Alternative NUMDET ses SS RES EE GE Ee GE Ee ee Ge Ee ee ee Ge EG ee ee 44 Fnding your WSS 5 AOS MV OV 45 RECOM UNO a emt ED o n he pon oo p o EE EG EE EE re 45 Using an Assistant telephone NUMDbET fercevenesnrevezeneueenzeneanvexavenebennireanbesebnreheaemea vee EE IR Gee ER Ge De GR ER be Ge Ge DRR ER BR ke See GP Ge ee Die 46 Ere NE Eie Ee amen EE ea elude aale deal AE neve la ada alu eat Ee ales ala added late ee eee 47 Listen to a message while on a CA le ER RR RE BG EE EE Re ee ee Ee Ge Ee ek eke 48 Bei eae Wallac eed E Doe siel MMR O enn ene renee O er ere rere reer ree eer 48 Transfer a call to a colleague s VOICEMAIL oo ee ee ee ee 49 FN PIN KE O AE ER O et ee tect O O EI OO EA eee tees 50 keerd 11102 O O O O O O O O O T O O O O O O EE 50 Voice BO 0 SCR O O O 50 PCS 570 FRNA IS UAT ON PPP O O O O O O N 53 FOLDS MNO be od OE OO AE EE ER EE EE N OE einer AE EE OE 53 PERO GN EE OE EE EE EE EE OE ER ER OE ER OE ER OE ER OE EE eee eee eee ee ee eee 54 Operator Console Mode ee ee 56 Poe IMI PIN ANN I ROP O O O O O O
19. O 56 Partnering your PCS 570 with your PC or laptop sisie sense es ei es ee be ee ee ee ee Ge Ge ee GR 57 ja 0 59 Contents ii PCS 570 User Manual V1 2 0611 3 lt M PCS 570 User Manual Splicecom ymax miser Introduction About this manual This manual contains all that you need to know to operate your PCS 570 connected to a SpliceCom maximiser system using version 3 2 software This manual assumes that the PCS 570 telephone has been connected and configured by your System Administrator and is ready for use If this is not the case please refer to your System Administrator for further assistance How your PCS 570 will operate Your User Account You are a User of the SpliceCom maximiser telephone system and as such you have a User account on the system Your User name will be used to identify you as you make receive and transfer calls Each of your colleagues will also have a User account and will be identified in the same way by their User name A list of the Users of your telephone system can be viewed via the Directory as explained in the Contacts Directory section from page 21 Your User account will store all of your User settings as described in the User Settings section from pase 29 so that when you login to another handset as described in the Hot Desking Los In section from page 53 these settings will be available to you and your calls will be routed to whichever phone you are logged on to Logging On In mo
20. OT Press the Page Up button to g0 to the bottom of the list Once you have found the entry you require Richard Tumble Rankin Publishing Press the context sensitive key beside the contact vou wish to view The list of numbers stored for this contact will be displayed Up to 5 numbers per contact can be stored on the database Contacts Directory 22 PCS 570 User Manual V1 2 0611 3 PCS 570 User Manual _ lt m Splicecom 5 maximiser Richard Tumble Tel 01927673512 Home Mobile 07890342678 Sparel Spare2 Back Ed HEN Press the context sensitive key beside the Back icon to return to the directory Press the Contacts button to return to your idle page Please note that you can view a directory entry as described above while on a call if for example you wish to look up a contact s phone number Busy Lamp Field for Users An entry displayed for an internal User will indicate if your colleague s extension is busy Rebecca Woods Support Rebecca Woods Support Rebecca Woods Support An internal User displayed with no icon indicates that your colleague s extension is free An internal User displayed with a red icon indicates that your colleague is S currently on a call An internal User displayed with a blue icon indicates that your colleague has 2 Do Not Disturb set Make a call via the Directory Contacts Directory Press the Contacts button to access the directory Use the Search fa
21. Page Forward Page Stop Refresh Add Contact Login Redial Messages Nurnber For Time Name P P ark 1 Park 2 Web Directory Messages Recents P P rk Good afternoon Rebecca x2020 splicecomS A Some of the extra features you can gain access to when using the PCS 60 in conjunction with the PCS 570 include e Integrating your PCS 570 with the company Intranet or Web enabled applications e Making notes during a call e Turn Call Waiting on and off e Choose between visual and or audible Call Waiting notification PCS 570 Administration PCS 570 User Manual V1 2 0611 3 57 KE o PCS 570 User Manual Splicecom ymax miser e Setting Forward on Busy and Forward on No Answer e Add an exceptions number list for use when in Do Not Disturb e Changing your Ring Tunes e Quick Settings tool bar e Adding new Contacts to the directory e Presenting Users Departments Directories Favourites web pages on incoming Contact calls e Forwarding a voicemail message to a colleague e Operator Console mode User Administration For further details on installing the PCS 60 please refer to your System Administration For details on how to use it in conjunction with your PCS 570 please see SpliceCom s PCS 60 User Manual PCS 570 Administration 58 PCS 570 User Manual V1 2 0611 3 PCS 570 User Manual Index announced transfer 10 answer a call 7 answer a department call 26 blind transf
22. You can use these speed dials to transfer a call Press the context sensitive key beside the speed dial required U You may need to press the Down button to find the speed dial reguired 2 Your original call will be put on hold and the new call will be made 3 Wait for the call to be answered and announce the call 4 Transfer the call by replacing your handset or by pressing the Speaker button You will no longer have control of the call Alternatively C 1 Press the Favourites button User Settings PCS 570 User Manual V1 2 0611 3 31 K me PCS 570 User Manual Splicecom ymax miser 2 Press the context sensitive key beside the speed dial required Your original call will be put on hold and the new call will be made 3 Wait for the call to be answered and announce the call 4 Transfer the call by replacing your handset or by pressing the Speaker button You will no longer have control of the call Alternatively 1 Place the call on hold by pressing the Recall button 2 Press the Favourites button 3 Press the context sensitive key beside the speed dial required The call will be made 4 Wait for the call to be answered and announce the call 5 Transfer the call by replacing your handset or by pressing the Speaker button You will no longer have control of the call For further information on transferring a call please refer to pase 10 Call Pick up You can pick up a call ringing on another extension via the Favourites
23. a colleague using Dial Ahead You can connect directly to a colleague s voicemail as follows 1 Dial your colleague s extension number on the keypad U 2 Press the context sensitive key beside the Leave Message icon 3 Lift your handset if required and leave a message when requested If you start to call your colleague and then decide to leave them a message instead press the context sensitive key beside the Leave Message icon displayed in Call Status Voicemail 48 PCS 570 User Manual V1 2 0611 3 K me PCS 570 User Manual Splicecom ymax miser Leave a message for a colleague using the Contacts directory You may wish to leave a message for collea ue but do not know their extension number You can search for your colleague via the Contacts directory For further information on using the Contacts directory please refer to pase 21 RE J 1 Press the Contacts button to access the Contacts directory 2 Use the Search facility to find the colleague required 3 Press the context sensitive key beside the colleague s name Rachel Spencer sales 4 Thelist of numbers stored for this colleague will be displayed 5 Press the context sensitive key beside the Voicemail icon and you be connected directly to L your colleague s voicemail Leave a message when requested Transfer a call to a colleague s voicemail 1 Place the call on hold by pressing the Recall button 2 Dial your colleague s extension number either via the keypad or v
24. ages filter 1 Press the Messages button V 2 Press the context sensitive key beside the Messages icon 3 The tick will disappear to indicate that the Messages filter has been disabled All your incoming and outgoing calls will be displayed Record a Greeting A default message will be played to a caller when transferred to your voicemail However you may wish to record your own personal message Voicemail PCS 570 User Manual V1 2 0611 3 45 K me PCS 570 User Manual Splicecom maxi miser You can record two voicemail greetings Firstly you have a daily dreeting that can be used to inform a caller of your whereabouts on a particular day for example You have reached Alice Barker s voicemail on Tuesday 4 July am currently in a meeting until 11 o clock Please leave a message and will call you on my return Your second greeting the permanent greeting can be used to give a message that can be used on any day for example You have reached Alice Barker s voicemail Sorry am unable to take your call Please leave a message and will Get back to you as soon as possible If you record a permanent greeting your daily greeting is deleted at midnight and the permanent greeting is then used until a new daily reetin is recorded Record a daily greeting Press the Messages button Your Calls History will be displayed aco 2 Press the context sensitive key beside the Greeting icon 3 Your current greeting wi
25. andset lift the handset Please note e lf you press the Speaker button while using hands free you will end the call e If your PCS 570 is configured so that your calls can only be handled hands free when using a headset in most cases this feature is not available For further information please refer to the Hands free Operation section from page 1 Changing the volume You can change the ringing volume and conversation volume at any time during or before a call Changing the Volume before a call Hands free volume 1 Press the Speaker button 2 Press the Volume Up or Down buttons as required ad 3 Press the Speaker button when finished Handset volume 1 Lift your handset NO Press the Volume Up or Down buttons as required 3 Replace the handset when finished Basic Call Handling PCS 570 User Manual V1 2 0611 3 15 lt PCS 570 User Manual Splicecom ymax miser Changing the Ringing Volume call While an incoming call is ringing press the Volume Up or Down buttons as required The ringing volume will increase or decrease Changing the Volume during a call Hands free volume If you have answered the call using the Speaker icon Press the Volume Up or Down buttons as required The hands free volume will increase or decrease appropriately Handset volume If you have answered the call using the handset Press the Volume Up or Down buttons as required The volume of your handset will increase or dec
26. ation For further information on Groups and Departments please refer to page 26 If the Groups feature has been enabled on your extension the Groups Logout option will be available in your Settings menu a Favorites k A Telephone Numbers jm Defaults Divert None Status In The Office Groups DND Home H 4 User Settin s PCS 570 User Manual V1 2 0611 3 39 A K me PCS 570 User Manual Splicecom ymax miser Log out of a Group 1 From the Settings menu select the context sensitive key beside the Groups icon 2 The list of Groups that you belong to will be displayed Ms 3 Atick within the Group icon will indicate that you are currently logged into this Group 4 Press the context sensitive key beside the Group icon required and the tick will disappear to indicate that you are logged out of this Group Reception ji Accounts Group _ Back ace Please note that this feature must be previously confi ured on your telephone system please refer to your System Administrator for further information Log in to a Group 1 From the Settings menu select the context sensitive key beside the Groups icon 2 The list of Groups that you belong to will be displayed 3 Press the context sensitive key beside the Group icon required and a tick will appear to V indicate that you are logged in to this Group Please note that this feature must be previously confi ured on your telephone system please r
27. atively BEJN Press the context sensitive key beside the Back icon to return to the call details Delete a call There is no limit placed on the number of completed calls that are listed whilst the last 10 missed calls are also recorded with the oldest entry being deleted once this number has been exceeded You can also manually delete an entry if required Calls History PCS 570 User Manual V1 2 0611 3 19 P ac i PCS 570 User Manual Splicecom ymaximiser 1 Press the Messages button 2 From the Calls History press the context sensitive key beside the call required i 3 Press the context sensitive key beside the Delete icon 4 You will be asked if you are sure that you wish to delete this call 5 Select the context sensitive key beside the Yes icon If you select No you will be returned to the call details The call will be removed from the Calls History Calls History 20 PCS 570 User Manual V1 2 0611 3 K me PCS 570 User Manual Splicecom ymax miser Contacts Directory Provided with the maximiser system is the ability to set up a database of contact information that can be accessed via your PCS 570 Your System Administrator is responsible for the maintenance of this database and will be able to assist you with your queries The purpose of this database is to provide you with a directory of telephone numbers to enable you to make calls quickly and easily and to match incoming telephone numbers so that you can identify cal
28. be configured via the Settings menu which can be accessed as follows Select the Favourites button o 2 Select the context sensitive key beside the Settings icon A Press the context sensitive key beside the Home icon at any time to return to the Idle Page The Settings menu can also be accessed from the Idle Page by selecting the context sensitive key at the bottom right hand side Favourites Speed Dials Favourites allow you to set up your own personal list of regularly used telephone numbers internal or external These speed dials are displayed and accessed by selecting the Favourites button Speed dials set up for internal extensions will also act as Busy Lamp Fields BLF in other words they will indicate when that User is on the phone and can be used to pick up a call ringing on that colleague s extension There is no limit to the number speed dials you can create Create a Speed Dial hd 1 From the Settings menu select the context sensitive key beside the Favourites icon ag NO Select the context sensitive key beside the Add New icon LY Press the context sensitive key beside the Backspace icon 3 times to delete new This key can be used at any time to correct any errors 4 Use the key pad to enter the text that will be used to identify this speed dial e the number 1 key will add a space e the zero key will add a plus si n Description Kate Description Kate 5 Press the context sensitive
29. ber home number or to the assistant number Note that these numbers must have been previously entered as detailed in the Please note that by default your Favourite Groups and Speed Dials will be displayed in alphabetical order However if you would like your Favourite Groups displayed before your Speed Dials for example please refer to your System Administrator for further details Telephone Numbers section from page 34 4 You will be returned to the Settings menu and the Remote PSTN setting will be displayed A 5 Press the context sensitive key beside the Home icon to return to the Idle Page Disable Remote PSTN hd 1 From the Settings menu select the context sensitive key beside the Divert icon 2 Press the context sensitive key beside the Remote PSTN icon 3 Press the context sensitive key beside None to turn this facility off 4 You will be returned to the Settings menu and the Remote PSTN settings will no longer be displayed 5 Press the context sensitive key beside the Home icon to return to the Idle Page The Remote PSTN banner will no longer be displayed PCS 570 Administration PCS 570 User Manual V1 2 0611 3 55 lt PCS 570 User Manual Splicecom ymax miser Operator Console Mode Operator Console Mode enables additional information to be displayed within your Speed Dial icons in Favourites Your System Administrator can configure this facility for you if not already available The purpose of this facility is to di
30. cemail The SpliceCom maximiser system provides standard voicemail functionality allowing your callers to leave a message and your PCS 570 allows you to easily manage these messages Viewing Notes during a call During the process of a call you can view notes related to that call or to the contact the call was made to or received from The note might have been added when the call was originally received by for example the receptionist before transferring the call to you and may give details of the nature of the call helping vou to deal with the call proficiently If the call is received from or made to an external number stored on the central database you can view the notes previously saved with this contact Hot Desking If you share your PCS 570 with other colleagues you can log in using your own extension number and access code so that you can use your own settings and be identified with your name when you make and receive calls SpliceCom LED The SpliceCom LED will flash if you have Do Not Disturb set and or you have received a new voicemail message Introduction 4 PCS 570 User Manual V1 2 0611 3 ac a PCS 570 User Manual Splicecom l Maximiser The PCS range To further enhance maximiser s advanced capabilities SpliceCom offer a wide range of Proactive Communication Stations PCS to deliver the ultimate in desktop productivity Desi ned to complement other market leading and stylish high end IT equipment on the desktop
31. cility to find the contact required as explained above Press the context sensitive key beside the contact you wish to call Richard Tumble Rankin Publishing The list of numbers stored for this contact will be displayed Press the context sensitive key beside the number you wish to dial The call will be made automatically Mobile 07890342678 PCS 570 User Manual V1 2 0611 3 23 PCS 570 User Manual _ lt m Splicecom 5 maximiser Transfer a call via the Directory Alternatively Place the call on hold by pressing the Recall button Press the Contacts button to access the directory Use the Search facility to find the contact required as explained above Press the context sensitive key beside the contact you wish to call Rachel Spencer Sales The list of numbers stored for this contact will be displayed Press the context sensitive key beside the number you wish to dial The call will be made automatically Tel 2019 Wait for the call to be answered and announce the call Transfer the call by replacing your handset or by pressing the Speaker button You will no longer have control of the call Press the Contacts button to access the directory Use the Search facility to find the contact required as explained above Press the context sensitive key beside the contact you wish to call Rachel Spencer Sales The list of numbers stored for this con
32. con or by placing your phone off hook and then on hook e lf you need more time you can select the context sensitive button beside the DND icon to turn on Do Not Disturb To turn this off when you are finished please refer to the Do Not Disturb section from page 40 01 46 DND ji If you are an Agent within a Vision Call Centre the Wrap Up screen may display Completion Codes for you to select Please refer to your System Administrator for further details Make a call to a Department You may wish to rin a Department in order to talk to an available member of for example the Personnel department rather than ringing one specific member of that department only to find they are not available and then having to ring another extension etc If you know the extension number of the Department required you can dial this number in the normal way Alternatively you can use the Contacts directory to call the Department as follows RE 1 Press the Contact button to access the directory 2 Use the Search facility to find the Department required 3 Press the context sensitive key beside the Department you wish to call Personnel 4 Press the context sensitive key beside the Tel number A call to the Department will be made automatically Personnel Tel 8003 Transfer a call to a Department 1 Place the call on hold by press the Recall button NE 2 Press the Contact button to access the directory 3 Use the Search facility to fin
33. d the Department required Departments PCS 570 User Manual V1 2 0611 3 27 K me PCS 570 User Manual Splicecom ymax miser 4 Press the context sensitive key beside the Department you wish to call Personnel 5 Press the context sensitive key beside the Tel number A call to the Department will be made automatically Personnel Tel 8003 6 Wait for the call to be answered and announce the call Transfer the call by replacing your handset or by pressing the Speaker button You will no longer have control of the call For further information please refer to the Transfer a call section from page 10 Calls History Your Calls History can also display the incomin answered and missed calls received for a Department Your System Administrator can configure this facility for you if not already available John Gribben Reception 14 02 17 6 2009 The name of the Department receiving the call is disolayed within the brackets This facility will also give you access to voicemail messages for the Department please refer to the Voicemail section from pase 26 for further information For further information on using Calls History please refer to page 17 Departments 28 PCS 570 User Manual V1 2 0611 3 Ce o PCS 570 User Manual Splicecom ymax miser User Settings The maximiser system gives you the ability to confi ure features such as speed dials forwarding and do not disturb on your extension These features can
34. dicate that the call is on Pause 3 External callers will be played music on hold if confi ured Please refer to your System Administrator for further details iD 4 Toretrieve the call press the context sensitive key beside the Pause icon Place a call on hold When you put a call on hold the caller is played music on hold if confi ured and you will be iven the dial tone This facility is used when you wish to make a new call when transferring a call or creating a conference call for example Press the Recall button 2 External callers will be played music on hold if configured Please refer to your System Administrator for further details 3 To retrieve the call press the Recall button Transfer a call Announced Transfer 1 Place the call on hold by pressing the Recall button 2 Enter the number to be dialled internal or external number 3 Wait for the call to be answered and announce the caller 4 To transfer the call replace your handset or press the Speaker button if using hands free You will no longer have control of the call Basic Call Handling 10 PCS 570 User Manual V1 2 0611 3 K me PCS 570 User Manual Splicecom ymax miser Alternatively 4 To clear the call that you are currently connected to and return to the original call press the Recall button or wait for the other end to hans up Please note that you will only lose the caller if you or the caller hang up Use the Recall but
35. e Information section from page 56 for further details PCS 570 Administration PCS 570 User Manual V1 2 0611 3 53 M K a PCS 570 User Manual Splicecom ymax miser If a User is not logged on to the handset you wish to use the Login screen will be displayed Follow steps 4 to 7 to log in Login xs Login When entering your details at the Login screen you can use the context sensitive key beside the Backspace icon to make any changes if necessary 1 Select the Favourites button NO Select the context sensitive key beside the Settings icon 3 Press the context sensitive key beside the Logout icon 4 Wait for the PCS 570 to communicate with the telephone system 5 When the log out is complete the handset will return to the assigned User or the Login screen will be displayed Please note that your User account may be configured to automatically los you off after the extension is not used for a specified amount of time This is useful if you forget to manually los off Please refer to your System Administrator for further details Remote PSTN Remote PSTN is a facility of the telephone system which enables you to receive and make calls from your home or mobile telephone for example as though you were in the office This means that your callers or recipients of your calls will be unaware that you are working at home for example You will not incur call charges and you will be able to handle calls as if you were in the off
36. efer to vour System Administrator for further information Do Not Disturb The Do Not Disturb facility allows you set your extension as permanently busy This useful if for example vou are holding a meeting in your office and do not wish to be disturbed Turn on Do Not Disturb 1 From the Settings menu select the context sensitive key beside the DND icon KA 2 Atick will appear in the DND icon to indicate that this feature is enabled When DND is enabled e The Do Not Disturb banner will be displayed within the default idle page User Settings 40 PCS 570 User Manual V1 2 0611 3 eC a PCS 570 User Manual Splicecom ymaximiser e The SpliceCom LED will flash e Your telephone handset will provide a broken dial tone to remind you that this feature has been enabled e Your calls will be automatically passed to your Forward on Busy number if configured or to voicemail if enabled or the caller will receive the busy tone For further information on your Forward on Busy Number please refer to your System Administrator e When a collea ue uses the Dial Ahead facility to dial your extension the blue DND icon oC will be displayed to indicate that you have Do Not Disturb set e Your entry in the Contacts Directory will display the blue DND icon to inform your colleagues that your extension has Do Not Disturb set Your colleagues who are using a PCS 60 PCS 570 or PCS 580 will also be informed that you have Do Not Disturb se
37. enefit of logging in as yourself rather than using someone else s phone is that all your User settings follow you This means that when you make a call the recipient will know the call is from you you will have access to your User configuration and can set features such as DND Follow Me etc all your Speed Dials will be accessible to you you will be informed when you receive a new voicemail messa e and you will be able to easily listen to these messages You will need to know your extension number and Login Access Code please refer to your System Administrator for these details Log On If a User is already logged on to the handset you wish to use perform the following steps Select the Favourites button NO Select the context sensitive key beside the Settings icon 3 Press the context sensitive key beside the Logout icon 4 Enter your extension number an asterisk and your Login Access Code eg 2040 1234 on the keypad b Select the Login icon 6 Wait for the PCS 570 to communicate with the telephone system 7 When the log in is complete your Idle Page will appear If this is the SpliceCom logo your User Name and extension number will be displayed The Login screen can also be accessed directly from the Idle Page by selectins the context sensitive key at the top Please note if the SpliceCom logo is not set as your Idle Page the lodged in user s details can be viewed via the Phone Information please refer to the Phon
38. er LI 6 Enter the number required This can be an internal or external number M gt Press the context sensitive key beside the Save icon The number assi ned as your k Assistant is now displayed Home 01727542632 NN Mobile 07890547859 i Sparel Spare2 Assistant 2001 Back ace Once this feature has been configured your caller can press 0 while listening to your greeting and be transferred to your Assistant telephone number You will need to re record your Greeting to inform your callers that facility is available Please note e if the Telephone Numbers option is not available then you are unable to change your Assistant telephone number Please refer to your System Administrator for further details e the Assistant number is also used with the Call Divert feature please refer to the Call Divert Follow Me section from pase 37 for further details Send a message to email This facility allows you to forward a message to your email account or a collea ue s email account The message will appear as a sound file in an email message and a PC with a sound card and speakers will be required to listen to the message This facility must be previously set up on your telephone system please refer to your System Administrator for further information 1 Press the Messages button 2 Use the Page Down and Page Up buttons to display the entry required 3 Press the context sensitive key beside the mes
39. er 11 broken dial tone call divert 37 do not disturb 41 busy lamp field contacts directory 23 dial ahead 8 favourites 31 speed dials 31 call divert 37 broken dial tone 37 call notes view a note 7 call pick up 32 call recording 50 call status 6 call waiting 14 calls history 17 delete a call 19 departments 28 messages filter 45 missed calls 18 redial a number 18 ring back a caller 19 view your calls 17 companies filter 36 conferencing 13 cancel a conference call 13 create a conference call 13 end a conference call 13 contacts directory 21 alternative search method 24 busy lamp field 23 companies filter 36 contacts filter 36 departments filter 36 keypad filter 25 multiple touch search 24 one touch search 21 speed dials filter 36 transfer a call 24 users filter 36 view the directory 21 24 contacts filter 36 defaults 34 departments 26 calls history 28 Groups 26 make a call to a department 27 PCS 570 Administration PCS 570 User Manual V1 2 0611 3 lt N splicecom 5 maximiser receiving a department call 26 transfer a call to a department 27 voicemail 50 wrap up time 27 departments filter 36 dial ahead 8 directory filters 36 divert 37 remote PSTN 54 do no disturb Forward on Busy number 41 do not disturb 40 SpliceCom LED 41 end a call 8 Extn Anywhere 55 favourites 29 busy lamp field 31 call pick up 32 create a speed dial 29 favourite Sroups
40. ernative method to view the directory section from page 24 for further details Directory Filters The functionality of the Contacts Directory as described from page 21 can be adapted to suit your use of your PCS 570 as follows e Users Filter this option will enable or disable the display of the Users of your telephone system If enabled you be able to easily dial and transfer calls to your colleagues extension numbers mobile numbers etc and you will be able to see at a glance if their extension is busy or not e Departments Filter this option will enable or disable the display of the Departments set up on your telephone system If enabled you will be able quickly dial or transfer calls to a group of Users for example Support Sales etc e Contacts Filter this option will enable or disable the display of the external contacts created on your telephone system If enabled you will be able to easily dial or transfer calls to external telephone numbers e Speed Dials Filter this option will enable or disable the display of your speed dials within the Contacts Directory If you prefer to access your speed dials via your Favourites page and Call Status only disable this option For further information on speed dials please refer to the Favourites Speed Dials section from pase 29 e Companies Filter when the Contacts Filter is turned on all contacts matching the letters entered in the search facility will be displayed This opti
41. essage will disappear after approximately 5 seconds and call status will return to the screen with the details of your current call displayed N 3 Press the context sensitive key beside the Switch icon to view the details of the new caller EL Your original call will be put on hold 4 Press the Recall button to answer the call i To return to the original call and place the second call on hold press the context sensitive key EL beside the Switch icon Use the context sensitive key beside the Switch icon to toggle between the two calls To clear the call that you are currently connected to and return to the original call press the Recall button or wait for the other end to hang up Basic Call Handling 14 PCS 570 User Manual V1 2 0611 3 KE o PCS 570 User Manual Splicecom ymax miser Alternatively 4 If you do not wish to answer the call press the context sensitive key beside the Reject icon The call will be cancelled or passed to your Forward on Busy number if set or passed to voicemail if enabled Please refer to your System Administrator for further information on your Forward on Busy number Please note that if you replace your handset while both calls are active you will connect the two calls together Switch to Hands Free You may wish to switch between hands free and handset operation without interrupting the call From handset to hands free press the Speaker button and replace the handset From hands free to h
42. eturn to the Idle Page Searching the directory with the Keypad Filter turned off RE 1 Press the Contacts button to access the directory 2 You will be presented with a Search facility to assist you in finding the contact you require C3 3 Press the key on the keypad displaying the letter you need 4 The first letter on this key will be entered in the search box 5 Continue to press the key until the letter required has been entered R E 6 The directory entries commencing with this letter will be displayed Further letters can be entered to reduce the search Ri E Contacts Directory PCS 570 User Manual V1 2 0611 3 25 K os PCS 570 User Manual Splicecom ymax miser Departments Departments are a feature of the maximiser system that allows calls to be routed efficiently to a Sroup of Users by dialling one number either internally or externally The following describes the usage of your PCS 570 when Departments are used on your maximiser system Working as a member of a Department Due to your role in your company you may have been placed in a Group on the maximiser system For example if you are part of a Sales team you may be placed in a Sales Group or part of a Reception team or part of a Support team you may have been placed in a Group The purpose of creating Groups on your system is to ensure the efficient handling of incoming calls For example you may wish to ensure all incoming calls to Reception are shared amo
43. f used in hands free mode otherwise this button will switch from handset to hands free mode e a call is made or answered using the handset when the distant end clears the call Call Status will remain allowing you to pick up a parked call see the Parking a call section from page 11 for further details Replace your handset if this is not required Dial Ahead The Dial Ahead facility allows you to enter a number on the keypad first before actually dialling the number This means you can check you have entered the correct number which is useful when dialling lons international numbers for example Dial Ahead will also enable you to check the availability of a colleague before making the call Entering an internal extension number If you enter an internal extension number on the keypad Dial Ahead will check the status of your colleague s extension as follows m The red busy icon will be displayed if the extension is busy otherwise xe your collea ue s extension is free Hangup KS Leave Message ji 6 The blue DND icon will be displayed if the extension has Do Not Disturb Dial M set and is permanently busy Choose You can then choose whether to call the number leave a voicemail message if confi ured or ring back another time using the following options Kx Press the context sensitive key beside the Backspace icon to edit the number entered on the keypad Basic Call Handling 8 PCS 570 User Manual V1 2 0611 3 K
44. further information on how to record your Out of Office voicemail Sreetings Setting an Out of Office Message 1 From the Settings menu select the context sensitive key beside the Status icon 2 Press the context sensitive key beside either In Meeting At Lunch On Holiday or Off Site 3 You will be returned to the Settings menu The Status option will display the Out of Office Y setting and a tick will indicate that this facility has been enabled Make a call to a colleague with an Out of Office message When a call is made to a colleague who has an Out of Office message set this information will appear within the dial screen when using the Dial Ahead feature and while the call is ringing This feature will not change the manner in which your call is handled 2021 Tom Dell At Lunch Turn off the Out of Office message 1 From the Settings menu select the context sensitive key beside the Status icon 2 Press the context sensitive key beside the In the Office icon 3 You will be returned to the Settings menu The Status option will display the Out of Office setting as In The Office and the tick will disappear to indicate that this facility has been disabled Group Log In If you are a member of a Group on your telephone system you may wish to have the ability to log yourself in and out of the group when required This feature must be previously configured on your telephone system please refer to your System Administrator for further inform
45. ia a speed dial 3 Once the call has been connected press the context sensitive key beside the Leave LI Message icon 4 Replace your handset or press the Speaker button You will no longer have control of the call Please note that this facility will only be available if voicemail has been enabled for your colleague Transfer a call to a colleague s voicemail using the Contacts directory You may wish to transfer a call directly to a colleague s voicemail which can be achieved via the Contacts directory For further information on using the Contacts directory please refer to page 21 1 Place the call on hold by pressing the Recall button NE 2 Press the Contacts button 3 Use the Search facility to find the colleague required 4 Press the context sensitive key beside the colleague s name Rachel Spencer Sales cy 5 Press the context sensitive key beside the Voicemail icon You will no longer have control of the call Voicemail PCS 570 User Manual V1 2 0611 3 49 Ka gt PCS 570 User Manual Splicecom Maximiser Please note that this facility will only be available if voicemail has been enabled for your colleague For further information on transferring a call please refer to pase 10 Record a Call During any call internal or external or conference call you can record the conversation The resulting recordings will become a new voicemail message and can be accessed in the usual way Please note that the use
46. ice eg transfer calls If you are interested in using this facility please refer to your System Administration for further details If the Remote PSTN Mode banner is displayed on your phone this facility has already been confi ured for vou and has been enabled Your calls will be received on the Remote PSTN number configured eg your mobile Please refer to your System Administrator for further details PCS 570 Administration 54 PCS 570 User Manual V1 2 0611 3 p ac gt PCS 570 User Manual Splicecom ymax miser This facility can also be configured to allow you to turn this facility on off when required and to set the Remote PSTN number you wish to use However in order to use this facility your Telephone Numbers must be previously entered please refer to the Telephone Numbers section from pase 34 for further details Enable Remote PSTN v a 1 From the Settings menu select the context sensitive key beside the Divert icon Press the context sensitive key beside the Extn Anywhere icon Select Number Enter the number you wish to receive and make calls from UT A WwW N Press the context sensitive key beside the Save icon Note that a tick is displayed within the ia Number icon and the number entered is also displayed O Press the context sensitive key beside the Back icon twice Alternatively Press the context sensitive key beside the Mobile Home or Assistant icons to divert your calls to either your mobile num
47. itive key beside the Reject icon The call will be passed to your Forward on Busy number if set or passed to voicemail if enabled or cancelled Please refer to your System Administrator for further information on your Forward on Busy number View a note During the process of a call you can view notes related to that call or to the contact the call was made to or received from The note might have been added when the call was originally received by for example the receptionist before transferred the call to you and may Give details of the nature of the call helping you Basic Call Handling PCS 570 User Manual V1 2 0611 3 7 K me PCS 570 User Manual Splicecom maxi miser to deal with the call proficiently If the call is received from or made to an external number stored on the central database you can view the notes previously saved with this contact To view any notes press the context sensitive key beside the Notes icon Please note the originator of the note has added the note to the call only this text will disappear once the call has ended e the call is from or to an external number stored on the central database and the originator of the note has saved the text to the database this information will always be available when a call is made to or received from this number in the future End a call Replace your handset or press the Speaker button Please note e The Speaker button will only end the call i
48. ive key beside the number you wish to enter eg Mobile 3 Using the key pad enter the number required Do NOT enter internal extension numbers into Mobile Home Sparel or Spare2 These fields are used to match incoming CLI and dial external numbers only ia 4 Press the context sensitive key beside the Save icon to store the number Press the context sensitive key beside the Cancel icon at any time if you do not wish to save the mes number entered Please note that if the Telephone Numbers option is not available then you are unable to edit these fields Please refer to your System Administrator for further details Defaults Idle Page By default your Idle Page will display the SpliceCom logo however you may prefer to display the Favourites page the Contacts Directory Calls History or the dial screen whenever your phone is idle This would be useful if for example you resularly need to find a telephone number quickly and prefer not to User Settings 34 PCS 570 User Manual V1 2 0611 3 K me PCS 570 User Manual Splicecom ymax miser press the Contacts button each time or you wish to constantly monitor voicemail messages without havin to press the Messages button 1 From the Settings menu select the context sensitive key beside the Defaults icon 2 Press the context sensitive key beside the Idle Page icon 3 Press the context sensitive key beside one of the following options Logo display the SpliceCom logo default Fa
49. key beside the Number icon User Settings PCS 570 User Manual V1 2 0611 3 29 Ma M PCS 570 User Manual Splicecom ymax miser 6 Use the key pad to enter the number to be dialled internal or external number Number 2020 Description Kate _ Number 2020 k Press the context sensitive key beside the Save icon to store the speed dial 8 The new speed dial will appear in the Favourites list in alohabetical order Press the context sensitive key beside the Cancel icon at any time if you do not wish to save the s new speed dial Favourites page Your Speed Dials will be displayed in the Favourites page and can be used to quickly and easily make calls transfer calls and pick up calls Press the Favourites button The Favourites page can be accessed while the PCS 570 is idle or during a call park2 p The Favourites page will be displayed giving the 4 park icons and P Park 1 P your speed dials P Park 3 Park 4 po Accounts Harrisons rome jom Be was Munchies Settings kA Use the Page Up or Page Down buttons to find the speed dial required Press the Page Up button to 60 to the bottom of the list User Settings 30 PCS 570 User Manual V1 2 0611 3 Ce o PCS 570 User Manual Splicecom ymax mIser A speed dial displayed for an internal extension will act as a Busy Lamp field An internal speed dial displayed with a green icon indicates that your colleasue s
50. l Introduction PCS 570 User Manual V1 2 0611 3 1 lt PCS 570 User Manual Splicecom maxi miser only be heard via your headset please refer to the Headset Rin in section from page 37 for further details Your phone can be configured so that your calls can only be handled hands free when using a headset in most cases and your handset will become inoperable This may have already been configured for you Please refer to your System Administrator for further details Screen Saver Mode Your PCS 570 may be configured so that the context sensitive display will dim after your phone has been idle for a certain amount of time If this feature has been confi ured on your phone as soon as you use your PCS 570 again the display will return to full brightness Your PCS 570 may also be configured so that a screen saver blank screen will appear either at a set time usually during the night or when your phone has been idle for a certain amount of time If this feature has been confi ured on your phone as soon as you use your PCS 570 again the display will return to normal Please refer to your System Administrator for further information Control Buttons Alpha Numeric Keypad 18 x Context Sensitive Keys C3 Context Sensitive Display Spliceco PCS 570 O CH A A S VA U LT LE N EER WEER WEER BaH KR HO Mute Volume Speaker Volume Recall Page Page Favourites Contacts Messages
51. lers and handle the calls in the appropriate manner The directory on your PCS 570 uses this database to enable to you quickly and easily call a colleague an external customer or supplier for example and an internal department The directory enables you to call or transfer a call to a colleague without having to remember their extension number Each of your colleagues will have a User account on the telephone system and the directory will list your colleagues by that User name making it easier for you to phone either their extension number mobile or home number If you do not wish the directory to display the Users of your telephone system please refer to the Directory Filters section from page 36 The directory enables you to call or transfer a call to an external contact such as a customer supplier partner etc entered on the database If you do not wish the directory to display external contacts stored on the database please refer to Directory Filters section from page 36 The directory will also enable you to call or transfer a call to an internal Department where the call can be answered by any one of a group of people such as Sales Support Accounts etc For further information on Departments please refer to pase 26 If you do not wish the directory to display Departments please refer to the Directory Filters section from page 36 The directory will display your speed dials once created please refer to page 29 for further details
52. ll be played 4 When requested record your new Greeting and press the hash key when finished 5 Your new message will be played back to you 6 Press the context sensitive key beside the Stop icon or hang up and your new greeting will be saved Record a permanent greeting Press the Messages button Your Calls History will be displayed com 2 Press the context sensitive key beside the Permanent icon 3 Your current greeting will be played 4 When requested record your new greeting and press the hash key when finished 5 Your new message will be played back to you 6 Press the context sensitive key beside the Stop icon or hang up and your new greeting will Using an Assistant telephone number be saved You may wish to give your callers the option to be transferred to a colleague rather than leave a message this might be your assistant or another member of your team The Assistant telephone number feature can be configured as follows Select the Favourites button 2 Select the context sensitive key beside the Settings icon Voicemail 46 PCS 570 User Manual V1 2 0611 3 KE o PCS 570 User Manual Splicecom ymax miser 3 Select the context sensitive key beside the Telephone Numbers icon 4 Select the context sensitive key beside the Assistant icon Press the context sensitive key beside the Backspace icon to remove any existing entry unless required This key can be used to make any corrections while entering the numb
53. me PCS 570 User Manual Splicecom ymax miser Press the context sensitive key beside the Hans Up icon to cancel the Dial Ahead Press the context sensitive key beside the Leave Message icon to connect directly to your colleasue s voicemail Please note that this option will not be available if voicemail has not been enabled for your colleague Please refer to pase 42 for further information on voicemail Press the context sensitive key beside the Dial icon to dial your collea ue s extension or lift your handset or press the Speaker button and the call will be automatically made Press the context sensitive key beside the Choose icon to display the list of numbers stored for this user and dial your colleague s mobile number for example Entering an external number If you enter an external number on the keypad the following options are then available 02074325892 Press the context sensitive key beside the Backspace icon to edit the number entered on the keypad a Hangup Press the context sensitive key beside the Hans Up icon to cancel the AS Dial Ahead Dial Press the context sensitive key beside the Dial icon to dial the number entered or lift your handset or press the Speaker button The call will be automatically made If you enter an external number that is reco nised by the system in other words stored on the telephone system s Contacts database the contact s name will be displayed and the following option
54. n will display your Follow Me KA settings and a tick will indicate that this facility has been enabled Turn off Follow Me 1 From the Settings menu select the context sensitive key beside the Divert icon 2 Press the context sensitive key beside the Divert Mode icon 3 Press the context sensitive key beside the None icon 4 You will be returned to the Settings menu The Divert option will display your Follow Me settings as None and the tick will disappear to indicate that this facility has been disabled You do not need to change the Divert To number as you may wish to use this number again Receiving a Diverted Call When a colleague s calls have been diverted to your extension your colleasue s details will be displayed in Call Status under the caller s details This information will enable you to identify and answer a diverted call correctly Kate Martin 2020 Tom Dell 2021 00 09 Out of Office Message When you are unable to answer your phone you may wish to inform your colleagues that you are at lunch or in a meeting for example An Out of Office Message can be configured and this will be displayed on User Settings 38 PCS 570 User Manual V1 2 0611 3 lt M PCS 570 User Manual Splicecom ymax miser your colleagues PCS 570 560 60 50 100 or 410 when they attempt to call you By selectins an Out of Office Message this setting will also change your voicemail greeting please refer to your System Administrator for
55. ndset or press the Speaker button You will hear the dial tone 2 Using the key pad dial the number internal or external required 3 The call will be made and Call Status will display your name and the details of the number VOU are ringing Alternatively 1 Using the key pad dial the number internal or external required 2 Press the context sensitive key beside the Dial icon or lift your handset 3 Call Status will display the details of the call Call Status Tom Dell 2021 Call Status will display the name of the person you have called if known by alee eee the system the number you have dialled your name and number and chats length of time of the call P Park 1 Park 2 P P Park 3 Park 4 P Notes 64 ao Record Hold mm If vou have started to make a call have changed your mind and wish to stop the call press the context sensitive key beside the Hans Up icon or replace your handset If you are required to enter further digits once the call has been made for example when presented with an auto attendant use the alpha numeric key pad to enter the digits Account Codes Accounts codes can be used on your telephone system to analyse outgoing external calls when for example you wish to bill a customer for your time or you wish to keep a track of the cost of a project If your User account has been configured so that you are required to enter an Account Code before making an external call the Account Code screen
56. ng several colleagues to ensure the calls are answered quickly or you may wish to ensure that support calls are shared equally amons the Support team A Department determines the routing of a call to a Group and your System Administrator will inform you if vou will be receiving Department calls and how that Department is configured Receiving a Department call When you receive a call for a Department instead of your details being displayed Call Status will display the Department name This allows you to determine before answering the call whether you are receiving a personal or Department call and allows you to answer the call in the correct manner Kate Martin 2020 Normans Direct 01582546 782 Reception 8000 Reception 8000 00 11 00 10 P park 1 Park 2 P P park 1 Park 2 P P Park 3 Park 4 P P Park 3 Park 4 P Reject Reject t Departments 26 PCS 570 User Manual V1 2 0611 3 K ee PCS 570 User Manual Splicecom ymax miser Wrap Up Time If a Wrap Up Time has been configured for the Department at the end of the call Wrap Up WES the Wrap Up screen will be displayed and you will not receive another call until this time has elapsed This will Give you time for any administrative tasks such as updating a database etc e The amount of wrap up time remaining is displayed at the bottom left hand corner of the wrap up screen e You can override this Wrap Up Time by selectins the context sensitive key beside the Wrap Up i
57. ome Spare numbers or Assistant icon to divert your calls to your mobile number home number spare numbers or to your assistant 5 You will be returned to the Settings menu User Settings PCS 570 User Manual V1 2 0611 3 37 K me PCS 570 User Manual Splicecom ymax miser 6 From the Settings menu select the context sensitive key beside the Divert icon Go to step 7 OT 4 Press the context sensitive key beside the Number icon 5 Enter the internal or external number you wish to forward your calls to Press the context sensitive key beside the Save icon to save the changes The number entered will be shown and a tick displayed in the icon 6 Press Back to return to the Divert menu Press the context sensitive key beside the Divert Mode icon 8 Press the context sensitive key beside one of the following options e Personal all calls to your extension and DDI number will be diverted e Dual Personal all calls to your extension and DDI number will be diverted however your extension will also ring This will ensure that you can pick up the call wherever VOU are e All all calls to your extension direct line number and any Department calls will be diverted e Dual All All calls to your extension direct line number and any Department calls will be diverted however your extension will also ring This will ensure that you can pick up the call wherever you are 9 You will be returned to the Settings menu The Divert optio
58. on the system The PCS 570 provides four Park icons to access Park slots 1 2 3 and 4 by Basic Call Handling PCS 570 User Manual V1 2 0611 3 11 A K me PCS 570 User Manual Splicecom ymax miser default If a call is parked via one of these Park icons all users of a PCS 570 560 and 410 PCS 100 PCS 60 and PCS 50 with access to these Park slots will see the call parked and can retrieve the call if required P Park 1 Park P P Park 3 Park 4 P Park a call P Park 1 Press the context sensitive keys beside the park slot required Kate Martin The details of the caller will be displayed against the relevant Park slot Please note e if the original call was made or answered using the handset when the call is parked Call Status will remain allowing you to pick up another parked call Replace your handset if this is not required e if the call was made or received in hands free mode you will return to the idle page and the park slots will not be displayed Pick up a parked call C 1 Press the Favourites button 2 The details of the caller will be displayed against the relevant Park slot Kate Martin G 3 Press the context sensitive key beside the Park slot required Please note If you pick up a parked call while in the progress of another call this call will be automatically parked in the next available slot Calls can be parked via a short code This is useful if you wish to park a call into a park slot not displayed on your PCS 570
59. on will determine whether to include entries where the company name also matches the letters entered If you would prefer to display entries where only the name matches the letters entered disable this feature These features can be enabled or disabled as follows 1 From the Settings menu select the context sensitive key beside the Defaults icon User Settings 36 PCS 570 User Manual V1 2 0611 3 K me PCS 570 User Manual Splicecom ymax miser 2 By default each option is enabled indicated by the tick If you wish to disable a filter om option press the context sensitive key beside the relevant icon to remove the tick To enable one of the filter options press the context sensitive key beside the relevant icon to display the tick 3 Press the context sensitive key beside the Back icon to return to the Settings menu Headset Rin in By default the ringing tone of the PCS 570 will be heard through the phone s speaker However if you are using a headset you may wish to hear the ringing though the headset instead and thereby not disturb your colleagues around you You can also change this setting so that the ring is heard through the speaker and your headset 1 From the Settings menu select the context sensitive key beside the Defaults icon 2 Select the context sensitive key beside the Headset Ringing icon Ed 3 Select the context sensitive key beside one of the following options Speaker the ringing tone will be heard via the
60. place your handset you will end the conference and all calls will be disconnected End a conference call Replace your handset or press the Speaker button to end the conference All calls will be cleared Basic Call Handling PCS 570 User Manual V1 2 0611 3 K me PCS 570 User Manual Splicecom maxi miser Please note that pressing the Speaker button will only end the conference if the PCS 570 is used in hands free mode otherwise this button will switch from handset to hands free mode Call Waiting Call Waitins is a facility which allows you to receive a second call while still connected to another call The use of this feature is controlled by your System Administrator who will inform you whether this facility has been enabled on your extension Handling a waiting call 1 When a second call is received you will hear an intermittent beep in your handset and the call waitin message will appear on your screen Call Waiting from Kate on 2020 Reject ao Answer 2 Ifyou do not wish to answer the call press the context sensitive key beside the Reject icon mo The call will be passed to your Forward on Busy number if set or passed to voicemail if enabled or cancelled Please refer to your System Administrator for further information on vour Forward on Busy number Alternatively 2 Press the context sensitive key beside the Answer icon Your original call will be put on hold Alternatively 2 The call waiting m
61. rease appropriately Basic Call Handling 16 PCS 570 User Manual V1 2 0611 3 Za KE ai PCS 570 User Manual Splicecom ymaximiser Calls History The Messages button allows you to view and manage a historical list of your out oin and incomins calls internal amp external answered amp missed and voicemail For further information on voicemail please refer to page 26 View the contents of your Calls History Press the Messages button wi ee e A list of historical calls and voicemail will be displayed eee eae e Entries are listed in date and time order with the newest at the top maa aa e There is no limit to the number of completed calls and voicemails that can be cage ee listed However only the last 10 missed calls are recorded Dale Smith Carol Farmer 2021 14 44 Greeting t a Memo kerel Permanent a Messages O Use the Page Down and Page Up buttons to display the entry required Press the Page Up button to go to the bottom of the list Press the Messages button to return to your idle page Identifying the type of call Si nifies an answered incoming call Signifies an unanswered or missed incoming call Si nifies an answered outgoing call Si nifies an unanswered outgoing call K OO99 Si nifies a new or unread voicemail messa e Si nifies an old or read voicemail message J A Calls History PCS 570 User Manual V1 2 0611 3 17 PCS 570 User Manual Splicecom ymax miser De
62. red The call will be made PCS 570 User Manual V1 2 0611 3 33 K os PCS 570 User Manual Splicecom maxi miser Please note that by default your Favourite Groups and Speed Dials will be displayed in alphabetical order However if you would like your Favourite Groups displayed before your Speed Dials for example please refer to your System Administrator for further details Telephone Numbers Your home and mobile numbers can be entered on the central database tosether with two additional numbers and a number that you wish to use as your Assistant number These numbers are used To identify you when you make a call from your home mobile or the additional telephone numbers Your name and details will appear in Call Status 2 By the Contacts Directory please refer to the Contacts Directory pase 21 for further details 3 By voicemail a when accessing your messages from your mobile or home phone please refer to your System Administrator for further details b your callers can be given the option to be transferred to your assistant number rather leave a message please refer to the Using an Assistant telephone number section from page 46 for further details 4 By the Follow Me facility please refer to the Call Divert Follow Me section from page 37 for further information Enter your personal numbers 1 From the Settings menu select the context sensitive key beside the Telephone Numbers icon 2 Select the context sensit
63. red on the system database further numbers stored for this contact are available when listening to a message and these numbers can be dialled 1 Press the Messages button Your Calls History will be displayed 2 Use the Page Down and Page Up buttons to display the entry required 3 Press the context sensitive key beside the message required and the selected message will become green a Ca 4 Press the context sensitive key beside the Choose icon Voicemail 44 PCS 570 User Manual V1 2 0611 3 KE o PCS 570 User Manual Splicecom ymax miser 5 The list of numbers stored for this contact will be displayed Press the context sensitive key beside the number you wish to dial Aaron Brown 2018 Tel 2018 HomeTelephone Mobile 07364452387 Sparel 07890536221 Spare2 Back aie Finding your messages Calls History can display just your voicemail messages if required This feature is useful if you come back from holiday for example and do not wish to trawl through your calls history to find your voicemail messages This can be done by enabling the Messages filter and your incoming and out oin answered calls will not be displayed Turn on the Messages filter 1 Press the Messages button 2 Press the context sensitive key beside the Messages icon v 3 The icon will display a tick to indicate that this feature has been enabled Only your voicemail messages will be displayed Turn off the Mess
64. s button A list of historical calls and voicemail will be displaved Entries are listed in date and time order with the newest at the top There is no limit to the number of voicemails that can be listed Use the Page Down and Page Up buttons to display the entry required NO 3 A new message will be indicated by a blue envelope Mama Kate Martin Carol Farmer se 09 50 15 7 2008 The details of the message will be displayed Giving e The caller s name if recognised by the system e The recipient of the call in brackets which will either be your name or the relevant Department name e Time and date of the call 4 Press the context sensitive key beside the message required The entry will become reen and the message will be played Voicemail 42 PCS 570 User Manual V1 2 0611 3 KE o PCS 570 User Manual Splicecom ymax miser Please note that if your voicemail has been secured you may be requested to enter your Voicemail Access Code followed by hash then the message will be played Please refer to your System Administrator for further details i 5 The message will now be displayed with an open blue icon aa as this is now an old message and will be deleted after 7 days unless manually saved 6 If you wish to listen to the message again press the context sensitive key beside the message If you wish to listen to another message press the context sensitive key beside the message required Pres
65. s the Messages button to return to your idle page For information on how to save a message please refer to your System Administrator Due to your role in your company you may also be required to handle voicemail messages for a colleague such as your manager Your System Administrator can set this up for you if not already available Your colleague s name will be displayed in the brackets with each message so that you distinguish between your messages and your colleague s You may also be required to handle messages for a Department Please refer to the Voicemail for Departments section from page 50 for further details Message Handling When a message is selected the following options are available lt lt Skip rewind the message by 2 seconds Skip gt gt forward the message by 2 seconds T Delete delete the message permanently Forward send the message to your email account or a colleague s email account The message will appear as a sound file in an email message and a PC with a sound card and speakers will be required to listen to the message This facility must be previously set up on your telephone system please refer to your System Administrator for further information Choose to ring back the caller This option will display the list of numbers stored for this caller if recognised by the system Choose the number to dial by selecting the relevant context sensitive key Delete a message 1 Press the Messages but
66. sage required Voicemail PCS 570 User Manual V1 2 0611 3 47 Ce o PCS 570 User Manual Splicecom ymax miser L 4 Press the context sensitive key beside the Forward icon 5 Use the Search facility until the User required is displayed in green at the top of the list O Press the context sensitive key beside the Send to Email icon 7 You will be informed that the message has been Forwarded to Email and then returned to the Calls History Listen to a message while on a call While on a call you can listen to a message This would be useful if for example you wish to check the content of a message that relates to your current call Your call will be put on hold while you listen to the message or you can create a conference to allow your caller to listen to the message too Please refer to the Conference Call section from page 13 for further information 1 Press the Messages button D 2 Use the Page Down and Page Up buttons to display the entry required 3 Press the context sensitive key beside the message required Kate Martin Carol Farmer 14 05 17 6 2008 4 The message will be played and your caller will be put on hold 5 Press the Recall button to return to your call Leave a message for a colleague If your colleague has voicemail enabled you will be automatically transferred to your colleague s voicemail if they are busy or do not answer their phone The following methods can also be used Leave a message for
67. st implementations the PCS 570 will be your permanent desktop phone and such it will have been automatically allocated to you by your System Administrator therefore there will be no need for you to log in or log out However if you are a Hot Desk User in other words a User who has been given the ability to log in to any phone on the system because for example you need to move around the building or you are rarely in the office and do not need a permanent telephone please refer to Hot Desking Los In section from page 53 for further information Idle Page The default display on your telephone when idle will display the SpliceCom lo o together with your User Name extension number and the current date and time If you wish to change your idle page please refer to the Defaults section from page 34 While using your phone you can return to your Idle Page by pressing the context sensitive key AR beside the Home icon Hands free Operation Hands free operation of the PCS 570 enables you to have a telephone conversation via the phone s speakers This is done by pressing the Speaker button rather than lifting the handset You can switch between hands free and handset during a call as described in the Switch to Hands Free section from pase 15 If you connect a headset to the headset port on the PCS 570 your hands free conversation will be via the headset and not through the phone s speaker You can configure your phone so that the ringing tone wil
68. t via their respective directories Turn off Do Not Disturb 1 From the Settings menu select the context sensitive key beside the DND icon 2 The tick will disappear from the DND icon to indicate that this feature has been disabled User Settings PCS 570 User Manual V1 2 0611 3 4 Fe ac n PCS 570 User Manual Splicecom l Maximiser Voicemail The voicemail facility allows your callers to leave you a message if you are on the phone or do not answer a call Your System Administrator can enable this facility for you if not already available Receiving a message If you are busy on a call or do not answer your phone the caller will be automatically passed to your voicemail and will be able to leave a message By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed r If a caller has left a message the New Message banner will appear within the default idle page and the SpliceCom LED on your handset will flash until you have listened to the message Divert an incoming call to voicemail If you do not wish to answer the call press the context sensitive key beside the Reject icon The call will be passed to voicemail unless you have Forward on Busy set Please refer to your System Administrator for information on the Forward on Busy feature Listen to a message 1 Press the Message
69. tact will be displayed Press the context sensitive key beside the number you wish to dial Tel 2019 Your original call will be put on hold and the new call will be made Wait for the call to be answered and announce the call Transfer the call by replacing your handset or by pressing the Speaker button You will no longer have control of the call For further information please refer to the Transfer a call section from page 10 Alternative method to view the directory An alternative way to search for entries within the Contacts Directory is to enter each letter of the name required by pressing a key on the keypad multiple times until the letter required is entered in the search 24 Contacts Directory PCS 570 User Manual V1 2 0611 3 K me PCS 570 User Manual Splicecom maxi miser facility For example if you wished to enter the letter R you would press the number 7 three times To use this alternative search method you will need to change your default settings as follows Disable the default Keypad Filter Select the Favourites button o 2 Select the context sensitive key beside the Settings icon 3 Select the context sensitive key beside the Defaults icon 4 Press the context sensitive key beside the Keypad Filter icon to remove the tick and disable this feature HEI 5 Press the context sensitive key beside the Back icon to return to the Settings menu A 6 Press the context sensitive key beside the Home icon to r
70. tails of a call Each call will display the followins information E I g Aaron Brown Carol Farmer A ncoming Call 2018 15 14 The name of the caller if known by the system e Inthe brackets your user name or the name of the collea ue who has diverted their calls to you or the name of the Department called e The number received with the call e The time and date of the call If the call was received today the date will not be displayed j Dale Smith Carol Farmer Outgoing call 2021 1a aa The name of the contact that you called if known by the system e Inthe brackets your user name e The number that you dialled e The time and date of the call If the call was made today the date will not be displayed Missed Calls An incomins call received by your phone that is not answered either by yourself or by voicemail will be registered as a missed call in your Calls History The Missed Call banner will appear within the default idle page and the SpliceCom LED on the phone will flash Press the Messages button to view this call When you return to the idle page the Missed Call banner will no longer be displayed Redial a number You may wish to redial a number previous dialled this can be done by selectins the original call from the Calls History 1 Press the Messages button 2 From the Calls History press the context sensitive key beside the outgoing call required This entry has a Sreen back ro
71. to call a Department and then decide to leave a message instead press the context sensitive key beside the Leave Message icon displayed within Call Status Please note that this facility will only be available if voicemail has been enabled for relevant Department Leave a message for a Department using the Contacts directory You may wish to leave a message for Department but do not know the extension number You can search for the Department via the Contacts directory For further information on usin the Contacts directory please refer to page 21 RE 1 Press the Contacts button to access the Contacts directory 2 Use the Search facility to find the department required Voicemail PCS 570 User Manual V1 2 0611 3 51 PCS 570 User Manual 3 5 Splicecom maximiser Press the context sensitive key beside the Department name Personnel The list of numbers stored for this Department will be displayed Press the context sensitive key beside the Voicemail icon and you be connected directly to the Department s voicemail Leave a message when requested Please note that this facility will only be available if voicemail has been enabled for relevant Department Transfer a call to a Department s voicemail u CO Place the call on hold by pressing the Recall button Dial the Department s extension number either via the keypad or via a speed dial Once the call has been connected press the context sensitive ke
72. ton Your Calls History will be displayed 2 Use the Page Down and Page Up buttons to display the entry required Voicemail PCS 570 User Manual V1 2 0611 3 43 Ze eC a PCS 570 User Manual Splicecom ymax miser 3 Press the context sensitive key beside the message required and the selected message will become green a iil 4 Press the context sensitive key beside the Delete icon 5 You will be asked if you are sure that you wish to delete this call 6 Select the context sensitive key beside the Yes icon If you select No you will be returned va to the Calls History details The message will be permanently deleted Ring back a caller After listenin to a messase you may wish to rin back the caller The number that they rans from can be viewed and dialled while listening to the message Please note that if the caller s number has been withheld this feature will not be available 1 Press the Messages button Your Calls History will be displayed 2 Use the Page Down and Page Up buttons to display the entry required 3 Press the context sensitive key beside the message required and the selected message will become green a 4 Press the context sensitive key beside this message The number that the caller rans from will be dialled Ring back the caller on an Alternative number If a caller that has left you a message is recognised by your telephone system in other words the number that the caller has rang from is sto
73. ton to return to the caller Alternatively iN 4 Toreturn to the original call and place the second call on hold press the context sensitive lid Key beside the Switch icon 5 Use the context sensitive key beside the Switch icon to toggle between the two calls 6 Finally to connect the two calls regardless of which call you are currently connected to replace your handset or press the Speaker button if using hands free Alternatively 6 To clear the call you are currently connected to and return to the other call press the Recall button or wait for the other end to hans up Unannounced Transfer Blind Transfer 1 Place the call on hold by pressing the Recall button 2 Enter the number to be dialled internal or external number 3 Once the ringing tone is heard replace your handset or press the Speaker button if using hands free You will no longer have control of the call Receiving a Transferred Call When you have received a transferred call the route of the call can be viewed in the History pane Press the context sensitive key beside the Notes icon History The History pane will display each User that has handled the call tosether with the date and time of the call Carol Farmer 13 15 10 6 2008 Kate Martin 13 13 10 6 2008 Marcus Beal 13 11 10 6 2008 Back Bei Parking a call The Park facility allows calls to be put on hold in a system area so that the call can be picked up from any other extension
74. tre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com
75. und when selected 3 Press the context sensitive key beside this entry again 4 The call will be made Calls History 18 PCS 570 User Manual V1 2 0611 3 lt i PCS 570 User Manual Splicecom maxi miser Ring back a caller You may wish to call the number of a previous caller this can be done by selecting the call from the Calls History 1 Press the Messages button From the Calls History press the context sensitive key beside the incomins call required CJ N Press the context sensitive key beside this entry again 4 The call will be made Please note that if the caller s number has been withheld or not received by the system this facility will not be available Select an alternative number to dial If a call has been made to or received from a number recognised by the system alternative numbers stored against this contact can be accessed via the call details 1 Press the Messages button 2 From the Calls History press the context sensitive key beside the call required 3 Select the context sensitive key beside the Choose icon A B 4 The number that the caller rang from or the number you dialled ee is displayed in bold at the top of the list If you wish to dial this 2018 number press the context sensitive key beside this entry Tel 2018 Alternatively HomeTelephone Select the context sensitive key beside the number you wish to Mobile 07364452387 dial eg Home or Mobile EE Ae Spare2 Back Id Altern
76. utton 2 Select the context sensitive key beside the Settings icon PCS 570 Administration 56 PCS 570 User Manual V1 2 0611 3 KE o PCS 570 User Manual Splicecom maxi miser 3 Press the context sensitive key beside the Phone Information icon Please note that if the Groups feature has been enabled on your extension you will need to press the Down arrow button to access the Phone Information icon The following information is displayed Phone Information oa e IP Address IP address of the PCS 570 a e Serial Number hardware address of the PCS 570 enal WUMDeEr i s i E EE o Registration IP address of the Call Server to which the PCS Registration Home 9 0 is connected 192 16801 e Home IP address of the Call Server providing the User s 19 168 0 1 voicemail service User i e User name of the User currently logged in Carol Farmer e Number extension number of the User currently lo ed in Number e Version software version currently running on the PCS 570 2017 Version demo 3 2 1 Partnering your PCS 570 with your PC or laptop Even greater personal productivity can be realised when you partner your PCS 570 phone with SpliceCom s PCS 60 application This desktop productivity application delivers all of the functionality associated with the top of the range PCS 410 and is available for Windows Mac OS X and Linux PCs and laptops jit Wie m er He gt B tf e EO MM BO ER Directory HomePage Sack
77. ve you the data required to deal with calls efficiently when for example you are a receptionist dealing with a large volume of calls For further information on creating speed dials please refer to the Favourites Speed Dials section from page 29 When Operator Console Mode is enabled your speed dials will provide you with the following information Rebecca This User is currently on a call Barry 2001 R Tyron 1 0 This User has one new message and no missed calls New M ges 1 Reception This Department has 2 new messages and one missed call 2 1 ir April This User has Do Not Disturb turned on B Do No isturb Margaret R The asterisk indicates that this User has call divert set Perso 3967 April This User has Do Not Disturb turned on and has call divert set x Do No isturb I F Rachel This User is not lo ed in e Not Logged In Rebecca This User is listening to voicemail Voice 2017 Please note that if you are usin a PCS 60 in partnership with your PCS 570 and the operator console information is only appearing on your PCS 60 your User account will have been configured to function in this manner Your system administrator will be able to confirm this configuration Phone Information Your system administrator will require the set up information of the phone in order to upgrade and troubleshoot your handset if required This information can be accessed as follows Select the Favourites b
78. vourites display the Favourites page Contacts display the Contacts directory History display the Calls History Keypad display the dial screen AA tick will be displayed beside the option selected b Press the context sensitive key beside the Back icon twice to return to the Settings menu Off Hook Page By default when your phone is off hook the dial screen keypad will be displayed however you may prefer to display either the Favourites page or Contacts directory so that you can quickly find and dial the number required 1 From the Settings menu select the context sensitive key beside the Defaults icon 2 Press the context sensitive key beside the Off Hook Page icon 3 Press the context sensitive key beside one of the following options e Keypad display the dial screen e Favourites display the Favourites page e Contacts display the Contacts directory AA tick will be displayed beside the option selected vm pm Overlap Dial By default when you lift your handset or press the Speaker button and start to dial a number the telephone system will start to process this number and send the number to your service provider such as BT for example This is the normal operation of a telephone However this method is different to usin a phone such as a mobile where we enter the number in first and then press the Call button On a PCS 570 vou can decide which method you prefer you can either So off hook and start to dial or
79. will be available For further information on the Contacts Directory please refer to pase 21 Press the context sensitive key beside the Choose icon to display the list of numbers stored for this contact and dial this contact s mobile number for example Please note that if the Overlap Dial feature has been disabled on your handset Dial Ahead will be the only method of making a call Please refer to the Overlap Dial section from page 35 for further details Mute a call The Mute facility will allow you to prevent a caller from hearing for example your conversation with another colleague You will be able to hear the caller but they will not be able to hear you 1 Press the Mute button to mute your call 2 The Muted message will appear in the centre of Call Status Basic Call Handling PCS 570 User Manual V1 2 0611 3 m Splicecom maximiser V aT 3 Press the Mute button again to turn this feature off Pause a call You may wish to Pause a call when you need to look up information for the caller for example The caller will be placed on hold and played the hold music if configured However dial tone is not given which is useful when you are using a headset for example as no sound is heard Please note that this feature can not used to make a new call when transferring a call or creatin a conference for example K 1 Press the context sensitive key beside the Pause icon iD 2 Pause icon now has a red circle to in
80. will be displayed after you have dialled the external number Basic Call Handling PCS 570 User Manual V1 2 0611 3 K me PCS 570 User Manual Splicecom maxi miser Account Code 1 Enter the relevant Account Code Use context sensitive key beside the Backspace icon to make any changes if necessary 2 Press the context sensitive key beside the Enter icon Or 2 Press the context sensitive key beside the Cancel icon to return to your idle KJ page Enter Cancel mae For further information on using Account Codes on your telephone system please refer to your System Administrator Answer a call On receiving a call your handset will ring and Call Status will display the details of the call Internal call External call First line the caller s name if recognised by the s stem and the caller s number Kate Martin 2020 Normans Direct 01582546782 y UIE sy Carol Farmer 2017 Carol Farmer 2017 00 05 00 06 Second line who the call is for This will I park 1 Pak P Park 1 ak either be your name the name of the P Park 3 Pak4 P P Park 3 Park 4 P colleague who has diverted their calls to you or a Department name Third line the duration of the call This information enables you to answer the rejea AW Reject KA call in the required manner To answer the call lift your handset or press the Speaker button Reject a call If you do not wish to answer the call press the context sens
81. y beside the Leave Message icon Replace your handset or press the Speaker button You will no longer have control of the call Please note that this facility will only be available if voicemail has been enabled for relevant Department Transfer a call to a Department s voicemail using the Contacts directory You may wish to transfer a call directly to a Department s voicemail which can be achieved via the Contacts directory For further information on using the Contacts directory please refer to page 21 3 Place the call on hold by pressin the Recall button Press the Contacts button Use the Search facility to find the Department required Press the context sensitive key beside the Department name Personnel Press the context sensitive key beside the Voicemail icon You will no lon er have control of the call Please note that this facility will only be available if voicemail has been enabled for relevant Department For further information on transferring a call please refer to pase 10 52 Voicemail PCS 570 User Manual V1 2 0611 3 M K 4 PCS 570 User Manual Splicecom ymax miser PCS 570 Administration Hot Desking Los In If you are a hot desking User in other words a User who has been Given the ability to los in to any phone on the system because for example you need to move around the building or you are rarely in the office and do not need a permanent telephone you can los on to a PCS 570 The b
82. you can use the Dial Ahead facility as described from page 8 If you wish to always use the Dial Ahead facility when making a call you can turn off a feature called Overlap Dial as follows b Press the context sensitive key beside the Back icon twice to return to the Settings menu Turn off Overlap dial 1 From the Settings menu select the context sensitive key beside the Defaults icon 2 Press the context sensitive key beside the Overlap Dial icon User Settings PCS 570 User Manual V1 2 0611 3 35 K me PCS 570 User Manual Splicecom ymax miser 3 The tick will disappear from the Overlap Dial icon to indicate that this feature has been disabled Please note that when this feature has been disabled some of the methods of making a call described in this manual will be different to the operation of your handset you will need to select the context sensitive key beside the Dial icon to dial the number entered Turn on Overlap Dial 1 From the Settings menu select the context sensitive key beside the Defaults icon 2 Press the context sensitive key beside the Overlap Dial icon KA 3 Atick will appear in the Overlap Dial icon to indicate that this feature has been enabled Keypad Filter The Keypad Filter option will enable or disable the one touch method of searching within the directory If disabled you will need to press a key on the keypad multiple times to enter the letter required in the search facility Please refer to the Alt

PCS 570/G User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents