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PCS 60 User Manual - Thorntons Voice and Data

1. 1 Place the call on hold by selecting the Hold icon H 2 From the Directory page select the Department required 3 Click on the Choose icon 4 Select the Voicemail button 5 You will no longer have control of the call Record a Call During any call internal or external or conference call you can record the conversation The resulting recording will become a new voicemail message and can be accessed in the usual way Please note that the use of this feature is controlled by your System Administrator If the Record icon is not available please refer to your System Administrator During a call select the Record ES Or from the Call menu select Record Call e o end the recording either select the Record ISI icon or end the call Record a Memo You may wish to record a message to yourself for example when you wish to record a reminder to perform a particular task for example book a meeting phone a customer etc The resulting recording will become a new voicemail message and can be accessed in the usual way Voicemail 64 PCS 60 User Manual v3 2 0112 5 p i Ka PCS 60 User Manual Splicecom 5 maximiser Please note that the use of this feature is controlled by your System Administrator If the Memo icon is not available please refer to your System Administrator Select the Messages page 2 Select the Memo kasd icon or from the Voicemail menu select Memo 3 Record the message you require 4 Select Hang up to
2. 2 The Preferences dialogue box will be displayed 3 Select the Speed Dial Park Label tick box 4 Select OK when ready Using a Speed Dial Park Label 1 Click on the Park icon where you wish to park a call 2 The Enter park label dialogue box is displayed idea 3 Inthe text box enter the text you wish to display on the Park icon 4 Select Park when you are ready Dad CS 5 his text will now be displayed on the relevant Park icon D This text will also be displayed on all your colleagues park icons that access the same park slot co aun If you select Cancel within the Enter park label dialogue box the call will not be parked Q 0207946034 If you do not enter any text within the Enter park label dialogue box and select Park the default information will be displayed within the park icon ie the User name or Contact name if the number is reco nised by the system or the caller s number Change the background colour of a Park icon MS Windows version only In order to see more clearly when a call is parked you can change the background mem ES ress 192 168 0 1 colour used on your Park icons as follows ge E PaterlognCod Hotdesk Number i From the File menu select Preferences i 1 H Proxy Server PO 2 Tick the Park Colour Change tick box Start Minimized Pop On Connect 3 Click on the Colour button B essai Bam 4 From the palette displayed sele
3. Mis v Set Do Not Disturb On Preferences The Preference dialogue box can be accessed by Apple Mac version selecting Preference from the PCS 60 menu or Microsoft Windows version selecting Preferences from the File menu Miis IP Address The IP address of the module that the PCS 60 application will re connect to Please refer to your system administrator for further Port Partner Login Code nformation z HotDesk Number pee Port and Partner Login Code these fields will be used if you are using Proxy Server Remote BLF your PCS 60 as a partner to your telephone handset Please refer to your ae eA eege system administrator for further information Speech Output Default oming Tex Hot Desk Number and Hot Desk Code These fields in conjunction with Console Mode _ e the Port and Partner Login Code fields can be used to assist you if you geen area hot desking User These fields can be configured to allow you to Speed Dial Width fen loo on to more than one choice of handset and your PCS 60 will Tt sun automatically partner any of these handsets This is useful if for EEN example you are a laptop user and when you come in to the office you Administrator User Alog on to any available phone at any available desk Your PCS 60 can be Administrator Password configured once to partner any of these handsets Please refer to your system administrator for further information Proxy Server
4. O em JJ Ww N or or Place the call on hold by selecting the Hold icon H In the Dial Box enter the number to be dialled internal or external number Press Enter In the Dial Box enter the number to be dialled internal or external number Press Enter the original call will be put on hold Wait for the call to be answered and announce the caller The two calls will be displayed in Call Status Name Number For Time Jonathon Barber 02085631285 Carol Farmer 00 00 48 Lei April Day 2005 Carol Farmer 00 00 37 To transfer the original call select the Transfer icon gt or from the Call menu select Transfer or press Enter You will no longer have control of the call To clear the current call and return to the original caller select the Hang Up icon or press ESC Or wait for the other end to hans up To return to the original call and place the second call on hold select the Switch icon 5 Or click on the original call within Call Status or from the Call menu select Switch Call Use the Switch icon to toggle between the two calls Basic Call Handling PCS 60 User Manual v3 2 0112 5 i C PCS 60 User Manual Splicecom 5 maximiser or click on the required call within Call Status or from the Call menu select Switch Call 3 Finally select the Transfer icon to connect the two calls regardless of which call you are currently connected to Of 1 Select the Hans Up icon to clear the
5. 5 Click in the Description field and enter any text alpha numeric characters only that will identify this Speed Dial 6 Press your Tab key twice to move to the Telephone Number field Enter the number to be dialled internal or external number User Configuration PCS 60 User Manual v3 2 0112 5 45 ae PCS 60 User Manual Splicecom ymaximiser 8 Press Enter 9 Select Save to finish 80 0 User Preferences General Numbers DND Forwarding Speed Dials Ring Tunes Short Code Telephone Number 2005 01923287693 Normans Direct Rachel Sarah Add Remove On a Microsoft Windows PC 1 Inthe Description field enter any text alpha numeric characters only that will identify this Speed Dial 2 Inthe Telephone Number field enter the number to be dialled internal or external number 3 Select Add the entry will be displayed in the Speed Dial list 4 Select OK to finish Please note if a telephone number entered in a Speed Dial is also stored in the Contacts or Users directory when a call is made to or received from this number the text entered in the Description field of the Speed Dial will be displayed in Call Status in preference to the name used in the corresponding Contact or User directory entry User Configuration 46 PCS 60 User Manual v3 2 0112 5 a ge PCS 60 User Manual Splicecom 5 maximiser Favourites pane 600 Your Speed Dials will be displayed in the Favour
6. Disturb and forwarding Each option is described in more detail in the relevant section of this manual The Quick Settings pane can be turned on or off by selectins Show Quick Settings from the View menu Please note if your Quick Settings pane is not displayed you have been given restricted access to your configuration options Please refer to your System Administrator for further information Resizing the application window Apple Mac version point your mouse at the bottom right hand corner of the window and drag the mouse in or out to make the window smaller or larger as required Windows version point your mouse at the outside edge of the window and the pointer will become a double headed arrow shape Drag your mouse in or out to make the window smaller or larger as required Feature Highlights Web enabled The PCS 60 can display web pages available on the Internet your company s intranet and locally on the telephone system This allows you to have access to the information you require in order to handle your calls efficiently Access to the System Database Your PCS 60 dives you access to a database of information stored on your maximiser system that provides directories of telephone numbers to help you to quickly and easily make and transfer calls Making Notes during a call During the process of a call you can attach a note that will help you to remember the caller s name and details or the nature of the call This text w
7. If you wish to dial the Mobile number click on the Mobile button or if you wish to dial the Home number click on the Home button etc Close This method can also be used to transfer a call to a Contact s mobile or home number Using a web page with a Contact A Contact can be configured so that a web page relevant to that Contact is available when a call is received from and or made to this Contact The web page configured will be displayed automatically in the Call Info page either before or after a call to or from this Contact is answered This facility can be used to view websites available via the Internet or stored on your company s Intranet or on the telephone system s internal web server to provide you with information to help you deal with a call to or from the Contact This could be useful if you wish to view your supplier s web site when on a call or you wish to view a customer s account information for example Configure a Contact to display a web page Please note that you will only be able to make a change to a Contact s details if diven the required permission Please refer to your system administrator for further information im Ww N ech 34 Within the Directory page search for and select the Contact to be edited Click on the Information icon The Contact Details dialog box will be displayed for the selected Contact In the Web field enter the address to the web pase required eS www sp
8. broken dial tone do not disturb 42 forwarding calls 38 voicemail 59 busy lamp field remote BLF 75 speed dials 45 call control toolbar 3 Call Control Toolbar customise 69 call forwarding 38 call history pane 20 call info page 20 call information window 3 15 call notes 4 call pick up 50 call status 3 call waiting 36 calls history 17 calls list 17 change iChat status 76 cli matching via a speed dial 46 via a User s personal numbers 44 column width directory page 16 recents page 18 completion codes 67 conferencing cancel a conference call 14 create a conference call 14 end a conference call 14 contacts 29 add a note 32 04 v al X e R e Splicecom maximiser add a note during a call 30 ambiguous number 35 amend a note 32 amend contact details 32 contacts directory 29 create a contact 33 create a contact during a call 33 create a contact from the messages page 33 delete a contact 33 display a web page 34 make a call to a contact 30 receiving a call from a contact 29 transfer a call to a contact 30 view a note 32 view contact details 31 dedicated console mode 75 departments 25 automatically display a web page 27 Groups 25 log in or out of a group 27 make a call to a department 26 receiving a department call 25 recents page 27 transfer a call to a department 26 voicemail 65 wrap up time 25 dial box 4 directory page 16 column width 16 contacts
9. redial Quickly redial a number Please refer to the Recents section from page 17 for further details Displays the Recents page which will lists the calls received by your extension together with any voicemail messages you may have received Ifthe icon is flashing this indicates that you have received a new voicemail message Please refer to the Recents section from page 17 for further details A Displays the Recents page and indicates that your extension has missed a call Please refer Mesas to the Recents section from page 17 for further details ZS Displays the Messages page and indicates that your extension has missed a call and that you Messages have received a new voicemail message Please refer to the Recents section from page 17 for further details Browsing Web Pages M Return to your Home page e Back a page Forward a page Pau Stop the search n Refresh the page Incoming Call X Answer the incoming call Please refer to the Answer a Call section from page 8 for further ENS details Reject the incoming call The call will be passed to your Forward on Busy number if set or to 5999 voicemail if enabled or cancelled Please refer to the Answer a Call section from page 8 for further details Icons in Brief 78 PCS 60 User Manual v3 2 0112 5 a e X ac PCS 60 User Manual Splicecom 5 maximiser Answered Call Call Info page e End the call Please refer to the E
10. time you turn on Do Not Disturb Removing a DND Exception Number 1 From the Edit menu select Settings 2 Select the number to be deleted 3 Select the Remove or Del button 4 Select Save or OK Personal Numbers Your home and mobile numbers can be entered on the central database together with the internal or external number that you wish to use as your Assistant number These numbers are used 1 To identify you when you make a call from your home or mobile telephones Your name and details will appear in Call Status 2 By the Users Directory for speed dialling please refer to the Make a call to a User s mobile or home number section from page 24 for further details 3 By voicemail a when accessing your messages from your mobile or home phone please refer to your System Administrator for further details b your callers can be given the option to be transferred to your assistant number rather leave a message please refer to the Using an Assistant telephone number section from page 63 for further details 4 By the call forwarding facility please refer to the Call Forwarding section from page 38 for further information You can also add two additional numbers Spare 1 and Spare 2 These numbers will also be used to identify you when you make a call into the office from these numbers and by the User Directory for speed dialling User Configuration 44 PCS 60 User Manual v3 2 0112 5 TL a N aq PCS 60 User Ma
11. 5 maximiser Assign no ringing sound for a specific incoming call If you wish that no ringing is heard for a specific incoming call create the entry as described above however in the Tune field select a tune number where no corresponding WAV file is stored on your PC By default this will be Ring Tune 7 8 9 Please refer to your system administrator for further assistance Assign a ring tune for Follow Me Dual Personal or Dual All If you have Follow Me Dual Personal or Dual All set please refer to pase 38 for further details you may wish to have a different rin tune played on your PCS 60 to remind you that this feature has been set 1 From the Edit menu select Settings 2 Select the Ring Tunes tab On an Apple Mac PC Select Add A new entry will be displayed in the Ring Tunes list From the Type list box select Dual Ringino From the Tune list box select the Tune required Select Save to finish LI ES Ww N o BOO User Preferences General Numbers DND Forwarding Speed Dials Type Telephone Number Tune Dual Ringing Ring Tune 8 On a Microsoft Windows PC 3 From the Type list box select Dual Ringing 4 From the Tune list box select the Tune required 5 Select the Add button The new entry will appear in the Ring Tunes list 6 Select OK Telephone Number DualRinging Ring Tune 5 System Ring Tune Type The System Type is used for calls Generated by the telephone system for example voicemail call back Please
12. 60 User Manual Splicecom 5 maximiser View a Note If you wish to view the notes stored for this Contact select the Notes button Select Cancel or Close to return to the Contact Details form Amend a Contact s details Please note that you will only be able to make a change to the details stored for a Contact if given the required permission Please refer to your system administrator for further information 1 Within the Directory page search for and select the Contact to be edited 2 Click on the Information icon 3 The Contact Details dialog box will be displayed for the selected Contact 4 Make the changes required 5 Select OK or Save to save the changes Add a Note If you wish to add a note to the Contact while viewing the Contact Details click on the Notes button On a Apple Mac PC Select the Add button A new entry will be listed Click with in that entry under the Contact Notes column Enter the text required Press Enter when finished LI A Ww N On a Microsoft Windows PC 1 Click within the text box at the bottom 2 Enter the text required 3 Select the Add button 4 The new entry will be listed above Amend a Note On a Apple Mac PC Select the Note to be amended Click on the Note under the Contact Notes column The text box will become active Make the changes required Press Enter when finished im A Ww N On a Microsoft Windows PC Select the Note to be amended 2 Inthe text box
13. All calls received or made by your extension will be logged and can be viewed via the Recents page Call Information Window PCS 60 User Manual v3 2 0112 5 17 p i W i PCS 60 User Manual Splicecom 5 maximiser The Recents page can also be accessed by clicking on the Messages icon A or the Redial icon C When a call has been received that you did not answer the Messages icon will be displayed with the Missed Call symbol f to indicate that you have missed a call Identifying the type of call Vi Sionifies an answered incoming call up to 10 displayed then the oldest will be deleted Signifies an unanswered or missed incoming call up to 10 displayed then the oldest will be deleted 2 Signifies an answered outgoing call Sisnifies an unanswered outgoing call DA Signifies a new or unread voicemail message Le Sisnifies an old or read voicemail message Entries are listed in date and time order with the newest at the top The time and date of each call will be displayed together with the caller s or recipient s name if recognised by the system the caller s or recipient s number and your name All Missed Mailbox Number Web Directory Messages 19 06 Jan 18 2012 0163457896 0163457896 Carol Farmer vi 19 05 Jan 18 2012 Marcus Beale 2001 Carol Farmer 18 48 Jan 18 2012 Terry Harris 2021 Carol Farmer 9 18 48Jan 18 2012 Angela Collins 2022 Carol Farmer E 17 35 lan 18 2012 Angel
14. For Time 3 To answer the second call click on the call within Call Status The first call will be placed on hold Alternatively 1 Select the Switch icon and the first call will be placed on hold 2 he second call will ring on your extension and you can choose to a Answer the call select the Answer icon or press Enter or click on the call in Call Status or b Hang up the call from the Call menu select Hans up or C Send the call to voicemail from the Call menu select Send to voicemail When you have two calls active on your phone you can e Use the Switch 5 icon to toggle between the two calls e Select the Conference icon to create a 3 way conference between yourself and the two calls For further information on conference calls please refer to page 13 e Use the Hans Up icon to end the call you are currently connected to If you choose to ignore a call waiting on your phone the call will be automatically passed to your Forward on No Answer number if set or to voicemail if enabled otherwise the call will continue to ring on your extension If you select the Switch icon and choose not to answer the call waiting the caller will be automatically passed to your Forward on No Answer number if set or to voicemail if enabled and you will be returned to your previous call If you select the Switch icon and choose to hang up the call waiting the caller will be automatically passed to your Forward on Busy number if set or
15. PCS 50 Phone Partner applications deliver similar benefits to the PCS 580G desktop station for those who choose to use PCS 570 PCS 560 PCS 570G PCS 100 PCS 520 PCS 505 or traditional analogue telephones The PCS 60 and PCS 50 applications can be run on Windows and Mac OS X PCS 60 or Linux PCS 50 desktop or laptop PCs and can also be utilised as IP soft phones Introduction 6 PCS 60 User Manual v3 2 0112 5 a al N e aq PCS 60 User Manual Splicecom 5 maximiser Basic Call Handling Make a Call 1 Inthe Dial Box enter the number to be dialled internal or external number The Dial Box is available when the Web Directory or Call Info pases are displayed 2 Press Enter and the call will be made Call Status will display the name of the person you have called if known by the system the number you have dialled your name and length of time of the call Name Number For Time 3 Martin Able 2007 Carol Farmer 00 01 15 The unanswered call icon S will be displayed until the call is answered when it will be replaced by the answered call icon ES The Call Info page will also be displayed Any notes that have been previously entered against this number if known by the system will be shown in the Call Notes pane The Call History pane gives the name of the person you are calling if known by the system and the time and date of the call This information will be used if this call is transferred and will display the
16. are on a call 2 From the View menu select Customise Toolbar 3 Inthe Customize Toolbar dialogue box within the Current toolbar buttons list select the icon that will be displayed after the separator or select Separator at the bottom 4 At the top of the Available toolbar buttons list select Separator Select Add 6 The separator will be placed in front of the icon selected C1 Apple Mac version Select the page that you wish to customise the toolbar for ie Web Director Messages or Recents or wait until the toolbar you wish to customise is displayed eg when you are on a call 2 From the View menu select Customise Toolbar PCS 60 e Slz G Pos z e A T 4 Oo E m et i gt IR Answer Hang Up Transfer Hold RingBack Login Directory Redial Messages Memo Greeting PermGreeting Information Add Contact Blacklist Drag your favorite items into the toolbar Ss 2 ao ES vu Answer Hang Up Transfer Hold Ring Back Directory Redial Messages Home Pag ee a 2 sg ES ES zz Back Pag Forward Page Stop Loading Page Refresh Page Mut Add Note Send To Voicemail R d Keypad ut i sy TI se et ie PR Informat Notes Conference Switch Memo PermGreeting Add Contact Blacklist Delete Message me mO p CS a Ss Forward Message Save Mess age Replay Message Choose Login Separator Space Flexible Space or drag the default set into the toolbar e s H WM 0 ES GO zm BAY O i RS
17. at the bottom make the changes required 3 Select Update when finished Contacts 32 PCS 60 User Manual v3 2 0112 5 a al X aq PCS 60 User Manual Splicecom 5 maximiser Create a new Contact Please note that you will only be able to add a new Contact to the database if given the required permission Please refer to your system administrator for further information A new Contact will be saved in the centralised database and therefore will be available to all your colleagues also using a PCS 60 or PCS 560 or 570 or 580 1 Select the Add Contact icon or from the Actions menu select Add a Contact 2 The Contact Details form will be displayed Enter all the information required 3 Ifyou wish to add notes to this Contact select the Note button and enter the text required and select OK 4 When ready select OK or Save to save the new Contact Create a new Contact during a call You can also add a new Contact to the database during a call by selecting the Add Contact icon t The caller s incomin number will be automatically entered in the Telephone number field and further information can be added while you are on the call If you end the call before completing the new entry the Contact Details form will stay open until you select OK Create a new Contact from the Recents page If you have received a call from or made a call to an external number this call will be listed in your Recents page please refer to page 17 fo
18. call or do not answer your phone the caller will be automatically passed to your voicemail and will be able to leave a message By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed If a caller has left a message the Messages icon Mas with flash until you have listened to the message The PCS 60 icon on the Dock with display the number of new messages you have received Apple Mac version When the PCS 60 application is minimized to the Task Bar the icon will have an orange background to indicate you have received a new message When the PCS 60 is minimized to the System Tray the PCS 60 icon will flash Windows version Partner mode only The broken dial tone provided by your handset may also indicate that you have a new message Divert an incoming call to voicemail If you do not wish to answer a call and wish to route the caller to your voicemail from the Call menu select Send to Voicemail Please note that if you reject a call you do not wish to answer via the Hans Up icon or Esc key on your keyboard the call will also be routed to your voicemail unless you have Forward on Busy set Status Bar The Status Bar will display the number of new messages currently stored in your mailbox to dive you a quick visual indication of your voicemail status Apple Mac version Carol Farmer New 2 O
19. call you are currently connected to and return to the other call or wait for the other end to hans up Receiving a transferred call If you receive a call from a User who has another call on hold the following information will appear in the Call Notes pane of the Call Info page have caller s name if recognised by the system caller s number on hold name of User making the call to you time and date I have Jonathon Barber 02085631285 on hold Carol Farmer 08 25 11 11 2008 This information will help you to decide whether to accept the transferred call or help you to decide how to assist your colleague deal with the call on hold Once the call has been transferred Call Status will display the name of the original caller Ihe name of the User who transferred the call will be displayed in the Call History pane of the Call Info page together with your name as the next recipient of the call Carol Farmer 08 35 11 11 2008 April Day 08 35 11 11 2008 Unannounced Transfer Blind Transfer 1 Place the call on hold by selecting the Hold icon M 2 Inthe Dial Box enter the number to be dialled internal or external number 3 Press Enter or 1 In the Dial Box enter the number to be dialled internal or external number 2 Press Enter 3 The original call will be put on hold 4 Once the ringing tone is heard select the Transfer icon P Or press Enter You will no longer have control of the call Receiving an unannoun
20. follows MS Windows version 1 Select the page that you wish to customise the toolbar for ie Web Director Messages or Recents or wait until the toolbar you wish to customise is displayed eg when you are on a call 2 From the View menu select Customise Toolbar m Customize Toolbar Available toolbar buttons Current toolbar buttons gt Add Note W 3 Inthe Customize Toolbar dialogue box a The icons not currently displayed on the toolbar are listed under Available toolbar buttons b The icons currently displayed on the toolbar are listed under Current toolbar buttons 4 Select the icon required from the Available toolbar buttons list and select Add 5 The icon will be listed within the Current toolbar buttons list and displayed on the toolbar Alternatively 4 Select the icon you wish to remove within the Current toolbar buttons list and select Remove 5 The icon will be listed within the Available toolbar buttons list PCS 60 Confisuration PCS 60 User Manual v3 2 0112 5 69 p i Ka PCS 60 User Manual Splicecom 5 maximiser You can also add Separators to your toolbar so that the icons can be rouped by their function and thereby making easier to quickly find the icon you wish to use Select the page that you wish to customise the toolbar for ie Web Director Messages or Recent or wait until the toolbar you wish to customise is displayed e when you
21. greeting will be played back to you Select the Hang Up icon to save the new greeting and finish Ov UT B Ww N Record a permanent greeting IP soft phone mode 1 Select the Messages page and select the PermGreeting icon ZC or from the Voicemail menu select PermGreeting Your existing oreetino will be played 3 When requested record your new Greeting 4 Select the Hang Up icon to save the new greeting and finish Partner mode 1 Select the Messages page and select the PermGreeting icon gt Or from the Voicemail menu select PermGreeting Your existing Sreeting will be played When requested record your new Greeting and press on your handset when you have finished Your new greeting will be played back to you Select the Hang Up icon to save the new greeting and finish im SS Ww N You can also record a further four greetings used when you have set an Out of Office message as described from page 41 Your callers will be played the In Meeting greeting the At Lunch greeting the On Holiday greeting or the Off Site greeting depending on the Out of Office message selected By Voicemail 62 PCS 60 User Manual v3 2 0112 5 a pe N e ac PCS 60 User Manual Splicecom 5 maximiser default this will be your Permanent Greeting However if you wish to record a specific greeting for each Out of Office message please refer to your System Administrator for further details Using an Assistant telephone number You m
22. icon Transfer a parked call Make a call to the intended recipient of the parked call internal or external number Place the call on hold Click on the relevant Park icon to un park the call The two calls will be displayed in Call Status To connect the two calls select the Transfer icon 9 You will no longer have control of the call im A W N For further information on transferring calls please refer to page 10 Please note If your Speed Dial Park Label option is turned on the Enter park label dialogue box will appear when you click on a Park icon Please refer to the Manually label your parked calls section from page 70 for further details Ifyou pick up a parked call while in the progress of another call this call will be automatically parked in the next available slot To pick up a parked call via an analogue handset please refer to your System Administrator for the relevant short code If you are unable to pick up a call parked by a colleague your Park icons may have been configured differently or you may be operating within a different Company to your colleague Please refer to your System Administrator for further details If you belong to a Company this Company may be configured with a different Park Timeout to the default 5 minutes Please refer to your System Administrator for further details By default the four Park icons displayed are configured to access Park slots 1 2 3 and 4 However if you wish
23. is currently busy and the blue icon ES indicates that this extension has Do Not Disturb set Please note e you can use the Tab key on your keyboard to move between the directory page and the Dial box e youcan enter an asterisks in to the Dial box to view all the Users in one list Make a call to a User 1 In the Dial Box enter the name or extension number of the User to be dialled 2 As you starting typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list 3 If the record you require is displayed at the top of the Directory list press Enter and the call will be made Or Double click the entry required Call Status will display the name and number of the User being dialled Name Number For Time 2 Martin Able 2007 Carol Farmer 00 01 15 Users Directory 22 PCS 60 User Manual v3 2 0112 5 d i Kg PCS 60 User Manual Splicecom 5 maximiser Transfer a call to a User 1 Place the call on hold by selecting the Hold icon H 2 Inthe Dial Box enter the name or number of the User to be dialled 3 As you starting typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list 4 fthe record you require is displayed at the top of the Directory list
24. maximiser Set up Information The version of PCS 60 software being used on an Apple Mac PC can be viewed by selecting the PCS60 menu and then the About PCS 60 option PCS60 Version 3 2 77 On the Microsoft Windows version the following information can be viewed by selectins About PCS 60 from the Help menu e Software version About PCS60 e P address of the PC running PCS 60 splicecon D e User currently logged in proactive e Extension number of the User P PCS Station e P address of the Call Server to which the PCS 60 is connected PCS 60 3 2 8 on 192 168 0 250 e P address of the Call Server providing the User s voicemail cn se rvi ce User Carol Farmer Extension 2017 Server 192 158 0 1 Home server 192 158 0 1 PCS 60 Configuration PCS 60 User Manual v3 2 0112 5 H p KC PCS 60 User Manual Splicecom 5 maximiser Icons in Brief Your PCS 60 when idle Displays the Directory page and the Dial Box to enable you to search for an entry on the senn Xcentralised database Please refer to the Directory section from page 16 for further details em Create a new Contact entry on the centralised database Please refer to the Contacts section from page 29 for further details a Enables you to log in or log out from this PCS 60 Please refer to the Hot Desking section wg from page 68 for further details D Displays the Recents page which lists the calls made from your extension enabling you to
25. minimise back to the Dock or System Tray Pop on Outgoing partner mode only This feature is used in conjunction with the Auto Minimise or Minimize to System Tray feature If enabled the application will pop up when you lift the handset on your phone or press the Speaker Handsfree button or dial a number eS when using Dial Ahead on a PCS 580 570 560 When the call has ended the PCS 60 will minimise back to the Dock or System Tray Pop On Connect partner mode only This feature is used in conjunction with the Auto Minimise or Minimize to System Tray If enabled the application will pop up once a call has been answered by your handset When the call has ended the PCS 60 will minimise back to the Dock or System Tray Balloon Tips This feature is used in conjunction with the Auto Minimise or Minimize to System Tray feature If enabled a balloon will appear at the Dock or System Tray giving you the details of the call ie the caller s name if the number is recognised by the system caller s number and who the call is for This feature will not be used if Pop on Incoming has been selected Speed Dial Width reduces or increases the width of the Park and Speed Dial icons displayed in the Favourites pane Speed Dial Height reduces or increases the height of the Park and Speed Dial icons displayed in the Favourites pane Speed Dial Detail Enables or disables the ability to view additional information within a Speed Dial This option is used
26. the IP address of the proxy server to be used by the PCS 60 when viewing web pages Please refer to your system administrator for further information PCS 60 Configuration 74 PCS 60 User Manual v3 2 0112 5 i C PCS 60 User Manual Splicecom 5 maximiser Remote BLF this option will enable or disable the busy lamp field feature when this PCS 60 is used across for example a VPN connection Please note do not use this feature when this PCS 60 is used on the local LAN Use Voice Apple Mac version only This option enables or disables the use of the voice messages that are given when the grey banner appears at the bottom of the PCS 60 window Provide DTMF Feedback By default this feature is enabled However if this option is disabled the PCS 60 will ignore DIMF tones coming via the PC microphone Speech Input Output PCS 60 IP phone only enables the ability to use for example a USB headset for your speech rather than the PC s speaker and microphone Install the headset first and then the option will be available to be selected from these fields Floating Text Enables or disables the floating text that appears on your PC screen when a call is received On the Apple Mac version dick within the colour pane or on the Microsoft Windows version select the Colour button to change the default colour of this text Park Colour Change MS Windows version only Enable or disables the use of a coloured back round on your Park ic
27. the icons to access alternative Park slots in order to create either Sroup or private park slots please refer your System Administrator for further details To create icons to access further Park Slots eS Park slot 5 or Park slot 7 please refer to the Speed Dial section from page 45 If you do not use the Park facility and wish to remove the Park icons please refer to the Speed Dial section from page 45 Conference Call The conferencing facility allows you to create a 3 way conversation between yourself and two internal and or external calls Please note that this feature must be enabled on your telephone system Please refer to your System Administrator if this feature is not available Basic Call Handling PCS 60 User Manual v3 2 0112 5 13 p eC PCS 60 User Manual Splicecom 5 maximiser Creating a conference call 1 Make a call to the first number required internal or external or you may have already received a call from the first member of the conference 2 Placed this call on hold 3 Make a call to the second number required internal or external PCS 60 aD zz cm o H Ge ZS Directory Redial Messages Conference Switch Add Note Record Send To Voicemail Add Contact Keypad Name Number For Time Margaret Smith 2003 Carol Farmer 00 01 19 2 Martin Able 2007 Carol Farmer 00 01 00 4 Once the call has been answered select the Conference icon Or from the Call menu select Conference z 5 You are now in a
28. the selected User s or Contact s details Ctrl N Cmd N Create a new Contact entering the number received in the Telephone field or view the User or Contact details for a number recognised by the system Ctrl Shift B Shift Cmd B Blacklist caller Delete Backspace Delete the selected message Return to the Web page Keyboard Shortcuts 82 PCS 60 User Manual v3 2 0112 5 wn e PCS 60 User Manual Splicecom 5 maximiser Listening to voicemail messages Voicemail page Ctrl Shift F Shift Cmd F Forward the message Ctrl Shift S Save the message Recents page MS Windows Apple Mac Ctrl D Cmd D Open the selected User s or Contact s Choose Number or Select Number form Ctrl I View the selected User s or Contact s details Delete the message Ctrl N Cmd N Create a new Contact entering the number received or dialled in the Telephone field or view the User or Contact details for a number recognised by the system Return to the Web page Keyboard Shortcuts PCS 60 User Manual v3 2 0112 5 83 PCS 60 User Manual Index add anote during a call 12 to a contact during a call 30 administrator password 74 administrator user 74 ambiguous number 35 announced transfer 10 answer a Call 8 answer a department call 25 floating text 8 auto attendant entering numbers while on a call 7 auto minimize 75 black list callers 20 BLF remote BLF 75 speed dials 45 users directory 22 blind transfer 11
29. with the Operator Console Mode feature please refer to page 71 for further details Speed Dial Extra Enables or disables the use of the additional Busy Lamp Field window This option is used with the Operator Console Mode feature please refer to page 71 for further details Speed Dial Park Label Enables or disables the ability to change the label of a Park icon when parking a call By default the caller s details will be displayed in the Park icon however with this option enabled when you click on the Park Slot required the Enter Park Label dialogue box will appear and text can be entered eg John Birt for Mark The call will be parked by selecting the Park button If you do not wish to change the Park icon label ensure there is no text entered in the Enter Park Label dialogue box and select the Park button Please refer to the Manually label your parked calls section from page 70 for further details Change iChat Status Apple Mac version only If enabled this option will change your iChat status to OnThePhone when you are on a call Administrator User this is the name of the Administrator account to be used to allow you to change User s configuration settings Please refer to the Operator Console Mode section from page 71 for further details Administrator Password this is the password for the Administrator account entered above PCS 60 Configuration 76 PCS 60 User Manual v3 2 0112 5 P aC pes couse Manual Splicecom 5
30. your name as the originator of the note and the date and time will appear in the Call Notes pane of the Call Info pase This information will be passed on with the call if it is transferred Latest sales brochure requested by Sarah Green Carol Farmer 01 57 11 11 2008 The text will be stored permanently with the Contact on the database and will be displayed whenever a call is received by or made to this Contact so that you are fully aware of previous conversations with this customer for example Viewing Contact Details All information for example address telephone numbers etc stored on the database for a particular Contact can be viewed Name Job Title Procurement Manager Description PO First Name Mark Telephone 02085631292 Last Name Tistut Mobile 07890357828 t s Company Hornet Dynamics Home 01923658934 Department Procurement Fax 02085631200 ti iti s Street 50 High Street Sparel PO City London Spare2 County Ambiguous FT Postal Code SES 8YJ Account Country OuRe Direct To Web www hornet co uk Web Action No Action H Both Way HH Close 1 Within the Directory page search for and select the Contact to be viewed 2 Click on the Information icon 8 or from the Actions menu select Get Info 3 The Contact Details dialog box will be displayed for the selected Contact 4 Select Close or Cancel to exit Contacts PCS 60 User Manual v3 2 0112 5 31 a pe X ac PCS
31. 1923496211 01923387305 2006 07890873283 02075672387 2003 2012 2007 Normans Direct 02082832837 Personal User Configuration PCS 60 User Manual v3 2 0112 5 49 p KC PCS 60 User Manual Splicecom 5 maximiser Prioritising Speed Dials All Speed Dials and Favourite Groups will be displayed in alphabetical order However if you wish to display your speed dials in a different sequence a display order number can be assi ned using the following methods If you wish to specify where a Speed Dial will be displayed in your Favourites pane in the Short Code field enter PRI order number eS PRI 1 If you wish to specify where a Favourite Group will be displayed in your Favourites pane in the Short Code field add a comma and then the order number required e GH 1 6 If you wish to specify where a Speed Dial assigned to a Favourite Group will be displayed within that group in the Short Code field add a comma and then the order number required e9 G 2 1 eoo User Preferences 00 General Numbers DND Forwarding Speed Dials Ring Tunes e Uu Telephone Number Answer Hang Up Transfer Hold Dii 02075672387 2001 2003 2012 2007 02082832837 8005 2019 8003 8001 2008 8002 2004 Add Remove Normans Call Pick up You can pick up a call ringing on another extension via the Favourites pane This is useful if for example you wish to answer your co
32. 3 way conference with your two calls Conference Cancel a conference call You may wish to cancel the conference and return to a 2 way conversation with your calls as follows 1 Select the Conference icon 2 You will return to the caller that you were last speaking to before creating the conference The other caller will be put on hold Use the Switch icon to toggle between the two calls or click on the call required in Call Status Each call can be transferred or ended in the normal way You can return to a conference with your two calls at any time by selecting the Conference icon If you select the Hang Up icon while on a conference you will hang up the caller that you were last speaking to before creating the conference and return to a 2 way conversation with the other call If one of the conference members hangs up you will return to a 2 way conversation with the other caller End a conference call partner mode only If you replace your handset while on a conference call you will end the conference and hang up all the calls Basic Call Handling 14 PCS 60 User Manual v3 2 0112 5 lt lt PCS 60 User Manual Splicecom 5 maximiser Call Information Window Directory Messages Recents Good afternoon Carol x201 7 c x f Splicecom gt p maximis Feo dm Pu OT f a M us e fo o co Q Enter name or number to dial Web The Web page of the Call Information window provides a
33. 38 PCS 60 User Manual v3 2 0112 5 S a KC PCS 60 User Manual Splicecom 5 maximiser b Dual Personal all calls to your extension and direct line number will be forwarded however your extension will also ring This will ensure that you can pick up the call wherever you are C All all calls to your extension direct line number and any Department calls will be forwarded d Dual All All calls to your extension direct line number and any Department calls will be forwarded however your extension will also ring This will ensure that you can pick up the call wherever you are 4 In the Follow Me Number field enter the internal or external number to which calls are to be forwarded 5 Select OK or Save B00 User Preferences Numbers DND Forwarding Speed Dials Ring Tunes Call Waiting Out Of Office None ES In the Office ES Follow Me until 2pm Personal ES Do Not Disturb 077009900437 The Dual Personal and Dual All options are useful if you are in role where you are constantly moving away from your desk You could set your Follow Me to your mobile for example so that you can answer calls wherever you are and when you are back at your desk you do not need to turn off Follow Me to answer the calls at your desk When you have these options set you can set a different ring tune to play on your PCS to remind yourself that this feature has been set Please refer to the Ring Tunes section from page 53 for furthe
34. 5 partner your telephone handset 1 PCS 60 configuration customise the toolbar 69 hide show the toolbar 69 operator console mode 71 park icon colour 71 park icon label 70 oreferences 74 set up information 77 turn on off Quick Settings 69 View menu 69 PCS range 6 Keyboard Shortcuts PCS 60 User Manual v3 2 0112 5 i e N e e e Splicecom gt maximiser pick up a call 50 pop on connect 76 pop on incoming 76 pop on outgoing 70 preferences 74 administrator password 74 administrator user 74 auto minimize 75 change iChat status 76 dedicated console mode 75 floating text 75 io address 74 minimize to system tray 75 multiple instances 75 park colour change 71 Park Colour Change 75 pop on connect 76 pop on incoming 76 pop on outgoing 70 provide DIMF feedback 75 proxy server 4 remote BLF 75 speech input output 75 speed dial details 72 speed dial extra 73 speed dial height 76 speed dial park label 70 76 speed dial width 76 start minimized 75 use voice 5 prioritising speed dials 50 provide DIMF feedback 75 proxy server 4 quick settings 4 39 42 43 recents redial a number 19 recents page 17 black list callers 20 calls list 17 column width 18 departments 27 missed calls 17 nuisance calls 20 ring back a caller 19 record a call 64 record a memo 64 redial a number 19 reject a call 9 remote BLF 75 Remote PSTN 57 ring back a caller recents page 19 voice
35. 9 E T EE 59 Message Handling EE 60 FS CO E 61 Using an Assistant telephone nummer 63 MISI GC EE 63 Leave a message for a colleague ooo eee eeeeeeeecccccececcccceesescccececetsecccceesesscceseesssscceseestseeceseestseecesesttseeeesetttsteceeenttees 64 Transfer a call to a colleague s voicemail sene remIeeeeet reme sene rner s sss nns 64 Re cord ME 64 ees 64 Voicemail Tor DepartITielils iiec Se erri rtt eren rte tre te ht Ee Eno eee koe Hine true greens etes dE Ere II E etae de Ges 65 Using your PCS GO WIL VISION E 67 SEH 6 Completion ere 67 bio 820720518226 ee 67 CIE gett D I we lee ee EE 68 NTS VOTES SOI aoo RR D 69 Operator Console MOC Cres ce durssateiadiensalssecdweauboetmncenbedaieeayseducaueigaut auilsbedienesiabatuiue EEA D D EEEE deutinbobemeainhudebednnatiensemeubelaneinbelenmake 71 Brel 74 Set up AON ET E 77 Icons A BENET sacsessiconcxdeoveveeeuscuseusinsiwvansdesdentyaannesenaes uneubaoewsenubendsesoediewseins ieubanesasevba dieaaveaeansonaunteassuonduewsbiasasanuses 78 Keyboard Short gef CS 81 lare RR R 04 Contents i PCS 60 User Manual V3 2 0112 5 a e N e ac PCS 60 User Manual Splicecom 5 maximiser Introduction About this manual This manual contains all that you need to know to operate your PCS 60 being run via a SpliceCom maximiser system using version 3 2 software This manual assumes that th
36. A Speed Dial to the number in the Telephone Number field will be created using the name as it appears in the Name field cQ LI ES Ww N The Speed Dial created in this manner can be amended or deleted in the normal way Please refer to the Amend a Speed Dial section from page 48 for further details Assigning a short code to a speed dial For numbers that you dial regularly you may prefer to assign a short code to a Speed Dial so for example you could dial just 33 to rino 01632953492 Please note that the short code you use must not be the same as a short code you are already using for other system functionality please refer to your System Administrator for further assistance 1 From the Edit menu select Settings 2 Select the Speed Dials tab On an Apple Mac PC 3 Select the Add button 4 A new entry will be displayed in the Speed Dials list 5 Click in the Description field enter any text alpha numeric characters only that will identify this Speed Dial 6 Press your Tab key to move to the Short Code field Enter the short code required e 33 0 Press your Tab key to move to the Telephone Number field 9 Enter the number to be dialled internal or external number 10 Press Enter 11 Select Save to finish Theresa M 2008 Tyron 2004 A Westons j 01639254492 On a Microsoft Windows PC 1 Inthe Description field enter any text alpha numeric characters only that will identify this Speed Dial In the Sho
37. Blacklist Caller Call Info available while on a call Web Page Your User account can be configured so that a specific web pase can be displayed in the Call Info page when you make a call and or receive a call The web pase could give you access to sales information when talking to customers for example or access to company information when in a conversation with members of staff You can use this facility to view websites available via the Internet or stored on your company s Intranet or on the telephone system s internal web server to provide you with information to help you with your job function If you make an internal call to a user of a PCS 60 or PCS 580 this web page may also be displayed on their PCS In the same way that if a User configured with a web page rings you the web pase may also be displayed in your Call Info page Please refer to your System Administrator for further information Call History The Call History pane will display a list of the internal Users that have handled a call So that when a call is transferred among several users each User will be able to view who has previously dealt with the caller Carol Farmer 08 35 11 11 2008 April Day 08 35 11 11 2008 Tones available while on a call The Tones page will display the Dial Pad to enable you to enter further digits once a call as been made for example when presented with an auto attendant Select the number s required either with your mouse or
38. Department voicemail messages via your PCS 60 answered and missed calls for the Department will also be displayed in your Recents page Please refer to Recents section on pase 17 for further information Leave a message for a Department 1 Make a call to the Department required 2 Click on the Send to Voicemail icon or from the Call menu select Send to Voicemail 3 Leave amessage when requested Voicemail PCS 60 User Manual v3 2 0112 5 65 t I ac PCS 60 User Manual Splicecom 5 maximiser Leave a message for a Department without dialling the number first 1 From the Directory page select the Department required 2 Click on the Choose icon 3 Select the Voicemail button 4 Leave a message when requested Transfer a call to a Department s voicemail Place the call on hold by selecting the Hold icon H From the Directory page select the Department required Click on the Choose icon 7 Select the Voicemail button You will no longer have control of the call i A Ww N Voicemail 66 PCS 60 User Manual v3 2 0112 5 i 4 D PCS 60 User Manual Splicecom 5 maximiser Using your PCS 60 with Vision MS Windows version only If you are an agent on a SpliceCom Vision Call Centre the following features may be available to you For further information on Vision please refer to your System Administrator Status Bar The Status Bar will display the number of calls you have answered since log in and the numbe
39. Ger Splicecom maximiser Free your Network PCS 60 User Manual Version 3 2 January 2012 Part No DOC MN PCS60 00 PCS 60 User Manual Document No 005 Version No V3 2 0112 5 Copyrisht SpliceCom Ltd SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Tel 01923 287700 Website www splicecom com Ce PCS 60 User Manual Splicecom 5 maximiser Contents DE OG O BE 1 About Aa IERT EE How your PCS 60 will operate ssss een III I II nene nenne eere eI EEEE AE sss D s ss enter trenes TS UIDES ere E 4 The PCS E 6 Be ee le le ME 7 E ECH EE cs En E EE 8 Beie ERC EE 9 Mute a call IP soft phone only EE 9 aeea bere de te o E 10 ASS EECH RE 10 Add amnoteioacall ss sss sere eessss sss sss ser eesss sss sss seres ss sss sls nl 12 Parking EE 12 Bett E UE 13 Call Information Window nenne n nennen nnn emeeeeesess esses etes esee reete enne sess es 15 Ure seg scenes ee uu 15 Kuere 16 AGS Sic E 17 et 17 Call Info available while on aal 20 Tones available while on a call eeeeeceeececccccceessecccececsseccecevsssceccsessnseececevsnsseecseessseeeeseestsseeeesestseceseestteeesecenss 20 Voicemail available while listening to your messages 20 RS SIS FOI SCO RR E 22 View the Users Directory eeeeeeeecccceccccccccccceeceececeeeeceetetsnscceccececececeeeuseeeseettensasecececeececeeseste
40. On Off Divert Calls Divert To Out of Office d On None HH None HH In the Office E Do Not Disturb Exception Number You may wish to turn on Do Not Disturb but still receive a call from a colleague or an external number The relevant number can be set as a Do Not Disturb exception as follows Entering a DND Exception Number 1 From the Edit menu select Settings On an Apple Mac PC 2 Select the DND page Click on the Add button a new entry will be added to the DND Exceptions list Select the new entry Enter the internal or external number required Press Enter Select Save d KH User Preferences General Numbers DND Forwarding Speed Dials Ring Tunes DND Exceptions 01923768239 2012 Add i Remove User Configuration PCS 60 User Manual v3 2 0112 5 43 a pe X ac PCS 60 User Manual Splicecom 5 maximiser On a Microsoft Windows PC 1 Select the DND Exceptions tab 2 Inthe DND Exception Number field at the bottom enter the internal or external number required 3 Select Add the number will be displayed in the DND Exceptions list 4 Select OK User Configuration E x General Numbers DND Exceptions Forwarding Speed Dials Ring Tunes 01923478328 2012 Once a DND Exception number has been entered whenever you turn on Do Not Disturb you will still receive calls from this number These numbers can stay in the list as long as required to be used each
41. Wait for the PCS 60 to communicate with the telephone system 4 PCS 60 will log back in the assigned User in other words the User permanently allocated to this PCS 60 or handset partner mode or display Searching for Server C2 PCS 60 Configuration 68 PCS 60 User Manual v3 2 0112 5 a pe X ac PCS 60 User Manual Splicecom 5 maximiser Please note e your User account may be configured to automatically log you off after the extension is not used for a specified amount of time This is useful if you forget to manually log off Please refer to your System Administrator for further details e f when you come into the office you sit at any available desk and wish to the use the handset on that desk partnered with your PCS 60 on your laptop for example Your PCS 60 can be configured to enable you to log on to any handset PCS 580 570 560 or analogue handset only available Please refer to your system administrator for further details Customise your PCS 60 Turn on off Quick Settings 1 From the View menu select Show Quick Settings Hide Show the Call Control Toolbar 1 From the View menu select Hide Toolbar Customize the Call Control Toolbar Which icons are displayed on the Call Control toolbar is context sensitive dependent on the page selected within the Call Information window or whether you are on a call or listening to a voicemail message and so on However you can change which icons are displayed as
42. a Collins 2022 Carol Farmer The Mailbox column will indicate the recipient of the call This will be your name or if you are receiving Department calls the Department s name pleaser refer to the Departments section from page 25 for further details or a collea ue s name if he she has forwarded his her calls to your extension Each column displayed in the Recents page can be resized by pointing at the line to the right of the column title with your mouse A double headed arrow shape will appear Hold down your mouse and move the column to the left or right Missed Incoming Calls When a call has been received that you did not answer the Messages icon will be displayed with the Missed Call symbol Ce to indicate that you have missed a call Once you have viewed the missed call by viewing the Recents page this symbol will disappear from the Messages icon Please note that if a call is answered by voicemail and the caller has left a message this call will not be registered as a missed call If you wish to view just your missed incoming calls select the Missed button Call Information Window 18 PCS 60 User Manual v3 2 0112 5 e aC PCS 60 User Manual Splicecom 5 maximiser Web Directory Messages Recents Time Name Mailbox 17 35 Jan 18 2012 Angela Collins Carol Farmer ES 17 35 Jan 18 2012 Marcus Beale 2001 Carol Farmer 15 30 Jan 18 2012 Terry Harris 2021 Carol Farmer 15 06 Jan 18 2012 Terry Harris 2021 Carol F
43. act or Company you wish to view 2 As you starting typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list Each column displayed in the Directory can be resized by pointing at the line to the right of the column title with your mouse A double headed arrow shape will appear Hold down your mouse and move the column to the left or right Please note e you can use the Tab key on your keyboard to move between the directory page and the Dial box e you can enter an asterisks in to the Dial box to view all the records in one list Call Information Window 16 PCS 60 User Manual v3 2 0112 5 i C PCS 60 User Manual Splicecom 5 maximiser Call Control Toolbar The Information icon K will allow you to view the details for the selected record The Choose icon F will allow you to dial another number eg a mobile number stored with the selected record Make a call via the Directory page 1 In the Dial Box enter the name or number of the User or Department or Contact or Company to be dialled 2 Asyou Startins typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list 3 If the record you require is displayed at the top of the Directory list press E
44. ails for the selected record Please refer to the Users Directory pase 7 and information Contacts page 29 sections for further details San Create a new Contact entry on the centralised database Please refer to the Contacts section Zem from page 29 for further details te Pick a number to dial for the selected record Please refer to the Users Directory page 7 and Choose Contacts page 29 sections for further details Messages page SS Record a message that will be stored with your voicemail messages Please refer to the eene Record a Memo section from pase 64 for further details 59 Record a daily greeting Please refer to the Recording a Greeting section from pase 61 ERE for further details Record a permanent Greeting Please refer to the Recording a Greeting section from page 61 for further details Icons in Brief PCS 60 User Manual v3 2 0112 5 79 p KC PCS 60 User Manual Splicecom 5 maximiser i Display the details for the selected record ec Create a new Contact entry on the centralised database for the selected caller The Addont Caller s telephone number will be entered in the Telephone number field Please refer to the Contacts section from page 29 for further details 4 Black list the external number selected Please refer to the Nuisance Calls section from ues page 20 for further details Delete the selected message Iw If the selected caller has been recognised by the system t
45. allow you to quickly and easily make a call or transfer a call to a regularly used internal or external number It will also act as a Busy Lamp Field when configured for an internal extension and allow you to pick up a call ringing on that extension Please refer to page 45 for details on how to create a Speed Dial Your Park icons will allow you to place a call on hold in a system area thereby releasing your phone For further information on parking a call please refer to the Parking a call section from page 12 Status Bar The Status Bar will display your name as the currently lo ged in User together with the number of new messages you have received the number of old messages Apple Mac version only stored in your voicemail box and the number of calls missed and not answered This bar is purely for information that enables you at a quick glance to ascertain the status of your extension and is described further in the relevant sections of this manual Introduction PCS 60 User Manual v3 2 0112 5 3 Ce PCS 60 User Manual Splicecom 5 maximiser Dial Box This text box is available when the Web Directory or Call Info pages are selected within the Call Information Window and will enable you to enter the number or name of the person you wish to call Please refer to the Make a Call section from page 7 for further details Quick Settings These list boxes allow you to quickly turn on off regularly used configuration settings such as Do Not
46. aret Smith 2003 Carol Farmer 00 00 16 1 To answer the call select the Answer icon or Click on the entry within Call Status or Press Enter or From the Call menu select Answer or Lift your handset partner mode only The Call Info page will be displayed once the call is answered Any notes that have been previously entered against this caller if known by the system will be shown in the Call Notes pane The Call History pane gives your name and the time and date of the call This information will be used if this call is transferred and will display the route history of the call Basic Call Handling 8 PCS 60 User Manual v3 2 0112 5 a pe X ac PCS 60 User Manual Splicecom 5 maximiser No Notes 4 tl Notes Pane Carol Farmer 08 05 11 11 2008 Call history Please note that if your PCS 60 is partnering a telephone handset the telephone conversation will proceed via your handset If you answer a call via your PCS 60 your handset will continue to ring until the handset has been lifted Reject a call 1 If you do not wish to answer the call a select the Hang Up icon or b from the Call menu select Hang Up or C press Esc 2 The call will be passed to your Forward on Busy number if set or voicemail if enabled or cancelled End a Call 1 Select the Hang Up icon Or From the Call menu select Hang Up or press ESC Or Replace your handset partner mode only 2 The Call Information Window wil
47. armer The status bar will also indicate the number of calls missed on your extension Apple Mac version Carol Farmer New 0 Old O Missed O MS Windows version Harish Barber New Msgs 0 Missed 0 If your PCS 60 is minimized to the System Tray or Dock please refer to the Preferences section from pase 74 for further details the icon will flash when you have a missed call Call Control Toolbar The Choose icon will allow you to dial another number eg a mobile number stored with the number displayed in the selected call if this number recognised by the system ie an extension number or a number stored in a Contact The Add Contact icon d will allow you to create a new Contact where the external number displayed in the selected call will automatically populate the Telephone field Please note that if you select this icon while an internal extension number is selected the User Details form will open instead The Information icon amp will allow you to view the User Details for the internal number or view the Contact details stored for the external number if recognised by the system displayed with the selected call For further information on using the Contacts directory please refer to the Contacts section from page 29 Redial a number When you make a call the details of the call are logged and can be viewed via the Recents page This information enables you to redial the number quickly and easily 1 Select the Recents page or dic
48. at the top of the list 4 fthe record you require is displayed at the top of the Directory list press Enter and the call will be made or Double click the entry required Name Number For Time f Martin Able 2007 Carol Farmer 00 01 49 ES Able Engineering 01722283286 Carol Farmer 00 00 22 5 Wait for the call to be answered and announce the caller 6 To transfer the original call select the Transfer icon S You will no longer have control of the call Please note that if you wish to continue talking to the caller while using the Directory ignore step 1 The caller will be put on hold once you make the call in step 4 For further information on transferring a call please refer to pase 10 Add a note to a Contact during a Call During a call you may wish to make notes about the call for example the caller s name the details of his enquiry etc This information not only acts as a reminder for you but will also be passed to another User of a PCS when the call is transferred If the call has been made to or received from a Contact these notes can be stored permanently on the database for future reference Contacts 30 PCS 60 User Manual v3 2 0112 5 p eq peo do user enue Splicecom 5 maximiser 1 During a call click on the Add Note icon zc OF Latest sales brochure requested by Sarah Green from the Call menu select Add Note 2 Enter any text in the Note box 3 Select Add to Contact 4 The text together with
49. ay wish to give your callers the option to be transferred to a colleague such as your assistant or another member of your team or to your mobile rather than leave a message The Assistant telephone number feature can be configured as follows From the Edit menu select Settings 2 Select the Numbers tab 3 Inthe Assistant Number field enter the number which callers are to be transferred to 4 Select OK or Save to save the changes Assistant Number Save Close Once this feature has been configured your caller can press 0 while listening to your greeting and be transferred to your Assistant telephone number You will need to re record your greeting to inform your callers that facility is available Please note e f the Assistant field is Grey then you are unable to edit this field Please refer to your System Administrator for further details e he Assistant number is also used with the Call Forwarding feature Please refer to page 38 for further details e The Assistant number is also used with the Remote PSTN feature Please refer to the Remote PSTN section from page 57 for further information Ring back a caller After receiving a message from a caller you may wish to rin them back The number that was received with the original call will be shown within the Number column and the Choose icon will enable you to speed dial this number 1 Select the Messages icon AR or select the Messages or Recents page from the Call Info
50. b Please note e Ifthe Settings option from the Edit menu is not available you have not been given the access required to change your configuration options e f the Speed Dials tab and Ring Tunes tab are the only tabs that appear in your User Configuration Preferences form you have been given restricted access to this dialogue box Please refer to your System Administrator for further information Call Waiting The Call Waiting feature allows you to receive a second call while connected to another call Turn on Call Waiting 1 From the Edit menu select Settings 2 Select the General tab 3 From the Call Waiting list box select Enabled 4 Select OK or Save Numbers DND Forwarding Speed Dials Ring Tunes Call Waiting Out Of Office Enabled E n the Office Lei User Configuration 36 PCS 60 User Manual v3 2 0112 5 TL E N aq PCS 60 User Manual Splicecom 5 maximiser Handling a waiting call 1 When a second call is received you will hear an intermittent beep via your PC or in your headset or via your telephone handset partner mode only and the Call Waiting message will appear on the screen This message will disappear after a few seconds or alternatively click on the message RR Call Waiting from Martin on 2007 2 Call Status will also display the details of the second call waiting to be answered Jon Sliver 2002 Carol Farmer 00 04 09 f Martin 2007 Carol Farmer 00 00 19 Name Number
51. before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed Receiving a Forwarded Call When a colleague s calls have been forwarded to your extension your colleague s details will be displayed in Call Status and within the floating text This information will enable you to identify and answer a forwarded call correctly Name Number For Time g Martin Able 2007 Jon Sliver 00 00 12 Out of Office Message When you are unable to answer your phone you may wish to inform your colleagues of your whereabouts and when you will be available An Out of Office Message can be configured and this will be displayed on your colleagues PCS 60 50 100 or 410 when they attempt to call you Setting an Out of Office Message From the Edit menu select Settings 2 Select the General tab 3 From the Out of Office list box select In Meeting At Lunch On Holiday or Off Site 4 In the Out of Office text box enter the message that will accompany the above message eg until Monday until 3 pm etc 5 Select OK or Save e 00 User Preferences Numbers DND Forwarding Speed Dials Ring Tunes Call Waiting Out Of Office None KH On Holiday HH Follow Me When you have set an Out of Office message your voicemail greeting will also change Your callers will be played the In Meeting greeting the At Lunch greeting the On Holiday greeting or the O
52. ced transfer If you are the recipient of an unannounced transfer answer the call in the normal way Call Status will display the name of the original caller The name of the User who transferred the call will be displayed in the Call History pane of the Call Info page tosether with your name as the next recipient of the call Basic Call Handling PCS 60 User Manual v3 2 0112 5 11 p KC PCS 60 User Manual Splicecom 5 maximiser Carol Farmer 08 39 11 11 2008 Martin Able 08 39 11 11 2008 Add a note to a call During a call you may wish to make notes about the call for example the caller s name the details of his enquiry etc This information not only acts as a reminder for you but will also be passed to another User of a PCS when the call is transferred 1 During a call click on the Add Note icon iz Or from the Call menu select Add Note 2 Enter any text in the Note box BOD Note Marcus required up to date sales prices Add to Call Add to Contact Cancel 3 Select Add to Call 4 The text together with your name as the originator of the note and the date and time will appear in the Call Notes pane of the Call Info page This information will be passed on with the call if it is transferred Marcus required up to date sales prices Carol Farmer 08 49 11 11 2008 5 his text will disappear once the call has ended Please note that if the Add to Contact button is available in the Note box this means
53. chine Room 8005 Marcus Beale Receptionist 2001 07890283889 Margaret Smith Personnel Payroll 2003 Mark Tistut Hornet Dynamics 01632598672 Marsha Hooper Sales 2012 f Martin Able Sales Administrator 2007 Mary Winter Sales 2009 07700900223 Maximiser Sales 8009 f Mertha Sewell Reception 2020 Mildred Jones Genius 019234960886 Phil Turnball Marcus amp Marcus Solicitors 02075672387 07770497628 Saski Gaiman Maycro 02079460113 07700900528 m Users vi Departments E Contacts MV Speed Dials m Company Qm The type of records displayed is determined by the tick boxes displayed at the bottom of the Directory page Tick or untick the options as required e Users will display a list of the User accounts on your telephone system allowing you to quickly and easily call a colleague e Departments will give access to the list of Departments configured on your maximiser system that allow calls to be routed efficiently to a group of Users e Contacts and Company will display the list of external contacts entered on your telephone system allowing you to quickly and easily make calls to customers suppliers etc The Contacts tick box will enable the search within the Name column The Company tick box will enable the search within the Company column e Speed Dials will display your personal list of regularly used telephone numbers stored in your User account View the Directory 1 Inthe Dial Box enter the name or number of the User or Department or Cont
54. ct the Remove or Delete button 5 Select Save or OK to finish Grouping Speed Dials If you have multiple speed dials you may wish to organise them into Favourite Groups to make them easier to find For example you may wish to separate your personal speed dials from your business speed dials or organise your speed dials by project or department es Exhibition Directors and so on Firstly you will need to create a Favourite Group and then assign a speed dial to that Sroup Creating a Favourite Group eoo Create a new speed dial as described from page 45 2 Inthe Description field enter the name you wish to give the Q P P P group CO Personal Park 1 Park 2 Park 3 Park 4 3 Inthe Short Code field enter GH group number eg GH 1 4 Remove any text from the Telephone field so that this field is 9 nr blank 5 The Favourite Group will appear in your Favourites pane e ind indicated by a blue arrow Personnel Receptior Sales Sarah Support Tyron Assigning a Speed Dial to a Favourite Group 1 Create a new speed dial as described from page 45 or open an existing speed dial 2 Inthe Short Code field enter G group number eg G 1 3 This speed dial will now be available by selecting the Favourite Jon Mobil Jon Work G gei u p Dentist 4 Use the Back button to return to main Favourites list Rachel Back The following diagram gives an example configuration Telephone Number 8004 2005 0
55. ct the colour you wish to use This will now be O displayed within the Colour pane Speech Output Defaut z 5 Select OK um AE Park Colour Change E Colour Multiple Instances Remote BLF Dedicated Console Mode Your park icons will be displayed with this back ground colour when a call is parked in the relevant park slot Operator Console Mode Operator Console Mode enables additional information to be displayed within your Speed Dial icons in the Favourites pane Your System Administrator can configure this facility for you if not already available This information is further enhanced by selecting options within the Preferences dialog box as explained below The purpose of this facility is to give you the data required to deal with calls efficiently when for example you are a receptionist dealing with a large volume of calls Firstly in order to display the information described below you may need to adjust the Speed Dial Width and or Speed Dial Height as follows PCS 60 Configuration PCS 60 User Manual v3 2 0112 5 1 uu N ac PCS 60 User Manual Splicecom 5 maximiser 1 From the PCS60 or File menu select Preferences 2 Drag the Speed Dial Width and or the Speed Dial Height sliders to enlarge or reduce the size of the Speed Dial icons as required 3 You will see the size of the icons changing in the Favourites pane 4 Select OK MS Windows version or select the Close icon Apple Mac version when yo
56. directory 29 departments directory 26 users directory 22 do not disturb 42 exception number 43 end a call 9 external ring tune 53 favourite groups 49 favourites 3 5 45 floating text 8 preferences 75 receiving a department call 25 follow me 38 forward on busy 40 forward on no answer 40 forwarding calls 38 broken dial tone 38 grouping speed dials 49 Groups 25 los in or out of a group 27 hang up a call 9 hold 10 home number 44 home page 15 Index PCS 60 User Manual v3 2 01 12 5 PCS 60 User Manual hot desking 5 68 icons in brief 78 internal ring tune 53 io address 74 77 io soft phone 1 keyboard short cuts 81 log in out hot desking 68 los in or out of a group 27 los in or out of PCS 60 68 make a call 7 to a contact 30 to a department 26 to a user 22 to a user s mobile or home number 24 using a speed dial 47 using the directory 17 menu bar 2 messages page 17 voicemail 59 minimize to system tray 5 missed calls 17 department calls 27 mobile number 44 multiple instances 75 mute a call 9 not available codes 67 nuisance calls 20 operator console mode 71 speed dial detail 72 speed dial extra 73 user administration 74 out of office message 41 greeting 63 park a call 4 13 create park icons 52 park icon colour 71 park icon label 70 pick up a parked call 13 remove park icons 53 speed dial park label 76 transfer a parked call 13 Park Colour Change 7
57. e PCS 60 software has been loaded and configured on your PC by your System Administrator If this is not the case please refer to your System Administrator for further assistance How your PCS 60 will operate The PCS 60 software will be configured to either run as an IP soft phone or as a partner to your telephone If your PCS 60 is being run as an IP soft phone this means that your PC becomes your telephone and you will require a headset and microphone connected in order to facilitate a telephone conversation If your PCS 60 has been configured to partner your telephone handset this means that your telephone conversations will be via the handset but the PCS 60 will assist you to handle calls quickly and efficiently If your PCS 60 Partner has been configured to partner your telephone handset with a headset your conversations will be via your headset and you can use the PCS 60 solely to handle the calls Your User Account You are a User of the SpliceCom maximiser telephone system and as such you have a User account on the system Your User name will be used to identify you as you make receive and transfer calls Each of your colleagues will also have a User account and will be identified in the same way by their User name A list of the Users of your maximiser system can be viewed via the Directory page as explained from page 16 Your User Name will appear at the bottom left hand side of your PCS 60 in the Status Bar Apple Mac versio
58. e the cost of a project for example Please refer to your system administrator for further details if you wish to use this facility Once configured on your system you can either enter the account code when you dial the number please refer to your system administrator for the relevant digits to enter or by pressing OO Cmd O on your keyboard or by selectin Enter account code from the Call menu and the following dialogue box will be displayed Enter the code you wish to use in the Enter Account Code field and select OK Proceed with the call as normal If this dialogue box is automatically displayed when you make a call your User account has been configured so that you can only make an external call if you enter an Account Code please refer to your system administrator for further details Answer a Call When you receive a call your PCS 60 will ring and the caller s details will be Margaret Smith displayed via floating text on your PC screen if enabled together with the name on of the called User or Department To enable or disable this feature please refer ps to page 68 ed Carol Farmer Call Status will display the caller s name if recognised by the system the caller s number and who the call is for This will either be your name the name of the colleague who has forwarded their calls to you or a Department name All this information enables you to answer the call in the required manner Name Number For Time f Marg
59. ensure your calls are answered by your assistant or another member of your team The feature can be turned on as follows From the Edit menu select Settings Select the Forwarding tab Select the Forward on Busy tick box In the Forward on Busy number field enter the internal or external number to which calls are to be forwarded 5 Select OK or Save A CAS N 6 0 0 User Preferences General Numbers DND Forwarding Speed Dials Ring Tunes Forward On Busy vi 2012 Forward On No Answer e To turn off this feature un tick the Forward On Busy tick box Forward on No Answer The Forward on No Answer feature will redirect your calls to either an internal or external number when you do not answer your extension This is useful if you wish to ensure your calls are answered by your assistant or another member of your team or redirected to your mobile when you are temporarily away from your desk The feature can be turned on as follows From the Edit menu select Settings Select the Forwarding tab Select the Forward on No Answer tick box In the Forward on No Answer number field enter the internal or external number to which calls are to be forwarded A Co N esch User Configuration 40 PCS 60 User Manual v3 2 0112 5 a pe N e ac PCS 60 User Manual Splicecom 5 maximiser 5 Select OK or Save To turn off this feature un tick the Forward On Busy tick box By default your extension will ring for 20 seconds
60. er please refer to the Personal Numbers section from page 44 Se 1 Within the Directory page select the User required 2 Select the Choose icon or from the Actions menu select Choose Number to Dial 3 The Choose Number or Select Number dialog box will appear displaying the numbers stored with this User 4 If you wish to dial the Mobile number click on the Mobile button or if you wish to dial the Home number click on the Home button and so on Telephone 2004 07890526782 02083456754 This method can also be used to transfer a call to a User s mobile or home number Users Directory 24 PCS 60 User Manual v3 2 0112 5 a e N e ac PCS 60 User Manual Splicecom 5 maximiser Departments Departments are a feature of the maximiser system that allows calls to be routed efficiently to a roup of Users by diallin one number either internally or externally The following describes the usage of your PCS 60 when Departments are used on your maximiser system Working as a member of a Department Due to your role in your company you may have been placed in a Group on the maximiser system For example if you are part of a Sales team you may be placed in a Sales Group or part of a Reception team or part of a Support team you may have been placed in a Group The purpose of creatin Groups on your system is to ensure the efficient handling of incoming calls For example you may wish to ensure all incoming calls to Rece
61. essage fa save the message until manually deleted Replay Message P listen to the message again Alternatively from the Voicemail menu select Forward Message Delete Message Save Message or Replay Message Delete a message 1 From the Call Information window select either the Messages page 2 Select the message you wish to delete 3 Select the Delete Message icon J Voicemail 60 PCS 60 User Manual v3 2 0112 5 Ce PCS 60 User Manual Splicecom 5 maximiser Forward a message The Forward Message facility allows you to forward a message to a colleague or Department if the content is more relevant to another member of staff for example or forward a message to a colleague s email account or to your own email account The message will appear as a sound file in an email and a PC with a sound card and speakers will be required to listen to the message This facility must be previously set up on your telephone system please refer to your System Administrator for further information Forward a message to a colleague s or Department s voicemail 1 From the Messages or Recents page double click on the message to be forwarded 2 Click on the Forward Message icon 3 In the Forward Voicemail window in the text box at the bottom start to enter the name of the colleague or Department you wish to forward the message to Once the name required is displayed select this User or Department Select Send to Mailbox A note will be d
62. ettings 2 Select the General tab 3 From the Call Waiting list box select None 4 Select OK or Save Call Forwarding The Call Forwarding facility enables you to forward calls to a colleague or to your mobile for example when you are out of the office not at your desk or on another call to ensure your callers can reach you wherever you are or to ensure your calls are dealt with by another member of staff Please note e When Follow Me or Forwarding has been set your PCS or analogue handset will provide a broken dial tone to remind you that this feature has been enabled e If your calls are forwarded to an internal extension and that extension is not answered or busy the caller will be passed to your voicemail and the call will be logged as a missed call on your PCS Using Follow Me This facility allows you to configure your extension so that your calls follow you to an internal extension or to an external number so that when you are for example working at another desk working at home or using your mobile etc your calls will still reach you You could also use this feature when you are for example on holiday and wish all your calls to be diverted to your assistant or another colleague Turn on Follow Me 1 From the Edit menu select Settings 2 Select the General tab 3 From the Follow Me list box select one of the following a Personal all calls to your extension and direct line number will be forwarded User Configuration
63. fer to page 17 Log in or out of a Group As member of a Group there may be situations when you wish to temporarily remove yourself from the Group so that you do not receive Department calls For example you may wish to log yourself out of the Accounts Sroup when you are working on a particular project and are not to receive Seneral calls or you may wish to have the ability to log yourself into the Reception Sroup when cover is required This feature must have been previously set up for you on the system please refer to your System Administrator for further details Departments PCS 60 User Manual v3 2 0112 5 27 eC m PCS 60 User Manual Splicecom 5 maximiser Select the Login icon e Or Extension Number From the Actions menu select Login Access Code 2 The Groups that you are able to log in or out of are listed in ee the Login dialogue box Department Personnel Reception 3 Remove the tick to log out of a Group Of Add a tick to loo in to a Group 4 On an Apple Mac PC the Login screen will automatically close after a selection has been made On a Microsoft Windows PC choose Close or Cancel to close the dialogue box Departments 28 PCS 60 User Manual v3 2 0112 5 d i W i PCS 60 User Manual Splicecom y maximiser Contacts A database of external Contacts such as customers suppliers etc can be stored on the maximiser system Your system administrator is responsible for the maintenance of this da
64. ff Site greeting depending on the Out of Office message selected By default this will be your Permanent Greeting as described in the Recording a Greeting section from pase 61 However if you wish to record a specific greeting for each Out of Office message please refer to your System Administrator for further details Make a call to a colleague with an Out of Office message When a call is made to a colleague who has an Out of Office message set this information will appear in the Notes pane of the Call Info page This feature will not change the manner in which your call is handled User Configuration PCS 60 User Manual v3 2 0112 5 41 KE o PCS 60 User Manual Splicecom 5 maximiser On Holiday until Friday 14 November 2008 Turn off the Out of Office message 1 From the Edit menu select Settings 2 Select the General tab 3 From the Out of Office list box select In the Office 4 Select OK or Save You do not need to remove the message in the Out of Office text box as you may wish to use this text again Quick Settings The Out of Office message can be turned on and off via the Quick Settings bar 1 From the Out of Office list box select In Meeting At Lunch On Holiday Off Site or In the Office to turn off this feature DND Divert Calls Divert To In the Office Off HH Personal 1 Mobile HH Y In Meeting At Lunch On Holiday Off Site Do Not Disturb The Do Not Disturb facility allows you
65. fficient room to display these in the Favourites pane 1 From the PCS60 or File menu select Preferences 2 Tick the Speed Dial Extra tick box 3 Select OK MS Windows version or select the Close icon Apple Mac version when you have finished PCS 60 Confisuration PCS 60 User Manual v3 2 0112 5 On Call To Normans Direct Personnel Rachel Marcus Beal Not Logged In 2001 Sarah Sales Personal 1 Support New Messages 1 Forwarding 2017 3 p e Se M PCS 60 User Manual Splicecom 5 maximiser User Administration You can be given the ability to amend a User s DND and forwarding options via a Speed Dial You will require an Administrator User name and password please refer to your System Administrator for these details 1 From the PCS60 or File menu select Preferences 2 Inthe Administrator User field enter the E TM EE Administrator name you have been given 3 Inthe Administrator Password field enter the password you have been given 4 On the Apple Mac version close the dialog box and on the Microsoft Windows version select OK Speed Dial Extra Administrator User PBrown Administrator Password eseseese 5 Right click or CTRL click on a speed dial configured for a User and you will be able to set John 4 their forwarding number change their forwarding 2 speck Splicecom i i Set f di b option and turn Do Not Disturb on or off de Eod n j Set Do Not Disturb Off
66. finish and save the recording Voicemail for Departments Each Department can be configured to use the voicemail service provided by the maximiser system If voicemail has been enabled a call to a Department will automatically pass to voicemail after the time specified by the Department s configuration on the system Please refer to your System Administrator for further details Listen to a message for a Department Your Messages page can give you access to voicemail messages received for a Department Your System Administrator can configure this facility for you if not already available You can retrieve and handle the messages in the same way as your personal messages The Mailbox column will indicate in which mailbox the message is stored Web Directory Messages Last Numbers Call Info Tones Voicemail Time Name Number Mailbox zm 16 56 Nov 12 2008 Jonathon Barber 02085631285 Reception 15 31 Nov 12 2008 Tyron Wade 2004 Carol Farmer ini 15 30 Nov 12 2008 Martin Able 2007 Carol Farmer a 2 A 2 E hia AM ANNAN BA nmn em wm em eet Ann Panal Pa eee em Your Status Bar will also indicate the voicemail status of the Department Apple Mac version Total Messages New 2 Old 15 Missed 0 Carol Farmer New OQ Old 5 Missed 0 Reception New 2 Old 10 Missed 0 MS Windows version Total Msgs New Msgs 1 Missed 0 Harish Barber New Msgs 0 Missed 0 Warehouse Mew Msgs 1 Missed 0 Please note that if you are able to access
67. g your own extension number and access code so that you can use your own settings and be identified with your name when you make and receive calls Introduction PCS 60 User Manual v3 2 0112 5 ee PCS 60 User Manual Splicecom 5 maximiser The PCS range To further enhance maximiser s advanced capabilities SpliceCom offer a wide range of Proactive Communication Stations PCS to deliver the ultimate in desktop productivity Designed to complement other market leading and stylish high end IT equipment on the desktop SpliceCom s PCS 560 amp PCS 570G IP Phones combine looks intelligence and desirability in equal measure The world s slimmest desktop IP Phones provide easy access to the wide range of benefits delivered by maximiser SpliceCom s innovative and award winning portfolio of IP PBX Unified Communication Business Telephony platforms The top of the range PCS 580G is the latest version of the world s first keyless IP Phone featuring a wide screen full colour LCD touch display to provide context sensitive displays information amp web based content The IP 530 is SpliceCom s entry level IP Phone designed to work with maximiser to address everyday business telephony needs The PCS 520 is a display phone with pre configured system access keys desktop paging and combined Do No Disturb Message Waiting LED with the entry level PCS 505 completing the range Supplied as standard with every maximiser system the PCS 60 and
68. ge If you prefer you can access your Speed Dials via the Directory page this might be useful if you do not wish to display the Favourites pane or you have a lare number of speed dials for example Ensure that the Speed Dial option is ticked within the Directory page and you can search for and use an entry in the same manner as described in the Directory section from page 16 Web Directory Messages Recents Mame Company Description TelephoneNumber Mobile Number Accounts 8004 April 2005 Home 01923287693 John 2006 Jon 2002 Marcus 2001 Margaret 2003 Marsha 2012 Martin 2007 Normans Direct 02089502803 Rachel 2019 Sarah 2008 Support 8002 Tyron 2004 e 4 Users Departments Contacts V Speed Dials Company ED Amend a Speed Dial 1 From the Edit menu select Settings 2 Select the Speed Dials tab On an Apple Mac PC 3 Select the Speed Dial to be amended 4 Click within the field to be amended 5 Enter the changes 6 Press Enter 7 Select Save to finish On a Microsoft Windows PC Select the Speed Dial to be amended The Speed Dial will be displayed in the fields below Make the changes required Select Update Select OK to finish J A GO N Delete a Speed Dial 1 From the Edit menu select Settings 2 Select the Speed Dials tab 3 Select the Speed Dial to be deleted User Configuration 48 PCS 60 User Manual v3 2 0112 5 ee PCS 60 User Manual Splicecom 5 maximiser 4 Sele
69. hat will identify this Park Slot To follow the same naming convention you may prefer to enter e Park 5 Park 8 Park 99 etc Press your Tab key twice to move to the Telephone Number field Enter s ot followed by the park slot number to be accessed eo slot5 slot8 slot99 etc Press Enter Select Save to finish peo se ym On a Microsoft Windows PC 1 Inthe Telephone Number field enter s ot followed by the park slot number to be accessed eg slot5 slot8 slot99 etc The hisher the number the less likely this slot will be used by other colleagues 2 Select Add the entry will be displayed in the Speed Dial list 3 Select OK to finish To help you identify the entry within the Speed Dial list you can enter any text aloha numeric characters in the Description field However this text will not be displayed with icon within the Favourites pase Park will always be displayed eo Park 1 Park 8 Park 99 and so on eoo 2 mo ill a Answer Hang Up Transfer Hold Login e Park 8 Accounts April Brian N N ieieljico je User Configuration 52 PCS 60 User Manual v3 2 0112 5 i 4 D PCS 60 User Manual Splicecom 5 maximiser When you create a new Park icon the original icons to park slots 1 4 will be removed from your Favourites pane so that only the Park icons you require are displayed If you delete the new Park icon they will return However if you also require icons to access Pa
70. his icon will enable you to dial Ess numbers stored for this record Please refer to the Users Directory pase 7 and Contacts page 29 sections for further details Recents page i Display the details for the selected record Create a new Contact entry on the centralised database for the selected call The telephone Addend number dialled will be entered in the Telephone number field Please refer to the Contacts section from page 29 for further details Black list the external number selected Please refer to the Nuisance Calls section from page 20 for further details R Blacklist r If the number called has been recognised by the system this icon will enable you to dial Choose another number stored for this record Please refer to the Users Directory page 7 and Contacts pase 29 sections for further details Listening to a voicemail message Voicemail page Se Delete the message currently playing Forward the message currently playing to a colleague Please refer to the Forward a Foward Message Message section from page 61 for further details ai Save the message currently playing until manually deleted p Replay the message Icons in Brief 80 PCS 60 User Manual v3 2 0112 5 a Bi PCS 60 User Manual Keyboard Short Cuts Your PCS 60 when idle MSWindow AppleMac Display the Messages page Display the Recents page F4 Enter an Account Code Cmd N Open the Login form Browsing Web Pages MS Windo
71. icemail greetings via your PCS 60 Firstly you have a daily greeting that can be used to inform a caller of your whereabouts on a particular day for example You have reached Alice Barker s Voicemail PCS 60 User Manual v3 2 0112 5 61 EN 8 ae R e PCS 60 User Manual Splicecom 5 maximiser voicemail on Tuesday 4 July am currently in a meeting until 11 o clock Please leave a message and will call you on my return Your second greeting the permanent greeting can be used to give a message that can be used on any day for example You have reached Alice Barker s voicemail Sorry am unable to take your call Please leave a message and will Get back to you as soon as possible If you record a permanent greeting your daily greeting is deleted at midnight and the permanent Greeting is then used until a new daily greeting is recorded Record a daily greeting IP soft phone mode 1 Select the Messages page and select the Greeting icon gt or from the Voicemail menu select Greeting 2 Your existing greeting will be played When requested record your new greeting 4 Select the Hang Up icon to save the new greeting and finish C2 Partner mode 1 Select the Messages page and select the Greeting icon ZC or from the Voicemail menu select Greeting Lift your handset if necessary Your existing Sreeting will be played When requested record your new Greeting and press on your handset when you have finished Your new
72. ill then follow the call when it is transferred to help the recipient deal with the call proficiently If the call is received from or made to a number stored on the central database a note can be saved for future use and referred to at a later date Parking a Call All calls received can be put on hold and the call remains in your control However another way to place a call on hold is to park into one of the system areas that allow your colleagues to easily pick up the call and in the meantime you are able to continue with other calls Introduction 4 PCS 60 User Manual v3 2 0112 5 uu i N ac PCS 60 User Manual Splicecom 5 maximiser Favourites As well as access to the directories stored on the telephone system s database you can also set up your own list of favourite numbers that you regularly call or transfer calls to Your Favourites will also act as Busy Lamp Fields indicating when internal extensions are engaged or receiving calls and allow you to pick up a call ringing on a colleague s extension Voicemail The SpliceCom maximiser system provides standard voicemail functionality which can be enabled on your system and for you as a User allowing your callers to leave a message if you are unable to deal with a call Your PCS 60 allows you to easily manage these messages Hot Desking If you share your PC or telephone handset with other colleagues the PCS 60 software will allow you and your colleagues to log in usin
73. ing a contact report updating a database and so on If this feature has been configured a web page will be displayed in the Call Info page when you receive a call for this Department please refer to the Automatically display a web page section on page 27 for further details You can truncate this Wrap Up time by selecting the Hang Up icon zs Please refer to your System Administrator for further information Departments PCS 60 User Manual v3 2 0112 5 25 PCS 60 User Manual A ssi I e e Splicecom maximiser Make a call to a Department You may wish to talk to any available member of for example the Personnel department or Support team Rather than ringing one member of that department only to find they are not available and then having to ring another extension etc you could ring the relevant Department if set up Your call will be answered by any available member of this Department saving you time Please note that the Department option must be ticked within the Directory pase if you wish to enter the Department name when making a call 1 In the Dial Box enter the name or the extension number of the Department to be dialled 2 As you starting typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list 3 If the record you require is displayed at the top of the Directory lis
74. isplayed indicating that the message has been forwarded You can repeat steps 3 to 6 to forward the message to another colleague or Department Select OK when you have finished PRESE UE a Forward a message to an email account 1 From the Messages or Recents page double click on the message to be forwarded 2 Click on the Forward Message icon 3 In the Forward Voicemail window in the text box at the bottom start to enter the name of the colleague you wish to forward the message to 4 Once the name required is displayed select this User The Email column will display if the User has been configured with an email address for the messages to be sent to Select Send to Email A note will be displayed indicating that the message has been forwarded You can repeat steps 3 to 7 to forward the message to another colleague Select OK when you have finished C1 oe E Forward a message to multiple Users or Departments On a Microsoft Windows PC within the Forward Voicemail dialog box use either the Shift or Ctrl key to select multiple Users On an Apple Mac PC within the Forward Voicemail dialog box use either the Shift or Cmd key to select multiple Users Please note that you can use the asterisks to view all the Users on your system in one list Recordings a Greeting A default message will be played to a caller when transferred to your voicemail However you may wish to record your own personal message You can record two vo
75. ites pane and can be used to quickly and easily make calls transfer calls and pick up calls 3 euo E amp Carol Farmer New 2 Old 10 Missed 4 A speed dial displayed for an internal extension will act as a Busy Lamp field An internal speed dial displayed with a green icon indicates that your colleasue s extension is free An internal Speed Dial displayed with a red icon indicates that your colleague is currently on a call An internal Speed Dial flashing between a yellow and red icon indicates that either the User s extension is currently ringing or there are calls queuing for that Department The number of calls waiting to be answered will be displayed You can pick up a call ringing for this extension or Department by clickin once on the speed dial Make a call using a Speed Dial 1 Click once on the Speed Dial required and a call to this number will be made automatically Transfer a call using a Speed Dial Click once on the Speed Dial required 2 The first call will be placed on hold and a call will be made to the speed dial number 3 Wait for the call to be answered 4 When ready select the Transfer icon to transfer the original call For further information on transferring a call please refer to page 10 User Configuration PCS 60 User Manual v3 2 0112 5 47 p KC PCS 60 User Manual Splicecom 5 maximiser Viewing your Speed Dials via the Directory pa
76. k on the Redial icon 2 The and icons indicate a number you have previously dialled 3 Double click on the entry required and the number displayed will be dialled Dial a previous caller When you receive a call the details of the call are logged and can be viewed via the Recents page This information enables you to ring back the caller quickly and easily 1 Select the Recents page or dick on the Message icon EAS 2 The and Q icons indicate an incoming call 3 Double click on the entry required and the number displayed will be dialled Call Information Window PCS 60 User Manual v3 2 0112 5 19 a pe N e ac PCS 60 User Manual Splicecom 5 maximiser If the caller s number has been withheld or not received by the system this facility will not be available The Number column will indicate if the caller s telephone number has been received Nuisance Calls The Black List icon J will allow you to black list incoming external numbers so that you will no longer receive a call from this external number the caller will either be routed to another User or Department or played a message However this facility must be available on your system please refer to your System Administrator for further information 1 Select the Recents page or click on the Messages icon or Redial icon C Select the call which displays the external number you wish to black list 3 Select the Black List icon or from the Voicemail menu select
77. l box to view all the Contacts in one list Receiving a call from a Contact If the incoming number of an external call is matched within the Contacts database the name of the caller will be displayed within Call Status enabling you identify the call and answer the call in the appropriate manner Name Number For Time Lei Jonathon Barber 02085631285 Carol Farmer 00 00 16 Contacts PCS 60 User Manual v3 2 0112 5 29 a p X e aq PCS 60 User Manual Splicecom 5 maximiser Make a call to a Contact 1 Inthe Dial Box enter the name or number of the Contact to be dialled 2 As you starting typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list 3 If the record you require is displayed at the top of the Directory list press Enter and the call will be made or Double click the entry required Call Status will display the name and number of the Contact being dialled Name Number For Time f Brown Electronics 02089505643 Carol Farmer 00 00 22 Transfer a call to a Contact 1 Place the call on hold by selecting the Hold icon H Inthe Dial Box enter the name or number of the Contact to be dialled 3 As you starting typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears
78. l display the Web page Mute a call IP soft phone only The Mute facility will allow you to prevent a caller from hearing for example your conversation with another colleague You will be able to hear the caller but they will not be able to hear you 1 From the Call menu select Mute 2 Your caller will be unable to hear you 3 From the Call menu select Mute again to talk to your caller If you wish to use the mute facility via an icon on your toolbar you can add the Mute icon to the Call Control toolbar Please refer to the Customize the Call Control Toolbar section from pase 69 for further details Once you have configured this you can mute your calls as follows 1 Select the Mute icon 2 The Mute icon will be displayed with a red circle to indicate that this facility is on Your caller will be unable to hear you 3 Selectthis icon again to talk to your caller Basic Call Handlin PCS 60 User Manual v3 2 0112 5 9 PCS 60 User Manual ssi M e e Spliceconi5 maximiser Place a call on hold Select the Hold icon M Or from the Call menu select Hold Note that the Hans Up and Hold icons become unavailable External callers will be played music on hold if configured Please refer to your System Administrator for further details To retrieve the call click on the call within Call Status Note that the Hans Up and Hold icons become available Transfer a Call Announced Transfer Ww N
79. ld 10 Missed 1 MS Windows version Harish Barber New Msgs 1 Missed 0 Listen to a messase 1 Select the Messages icon or select the Recents page from the Call Information window If you wish to just view your voicemail messages select the Messages page Voicemail PCS 60 User Manual v3 2 0112 5 59 e ge PCS 60 User Manual Splicecom 5 maximiser Web Directory Messages Recents j Time Name Number Mailbox MS 13 38 Jan 31 2012 Mertha Sewell 2020 Carol Farmer Ms 13 37 Jan 31 2012 James Sordell 02079460593 Carol Farmer MS 13 32 Jan 31 2012 01632345689 01632345689 Carol Farmer 2 Anew message will be indicated by a blue envelope Les Double dick on the message required 4 The message will be played and the details of the message including the date and time of the call will be displayed in the Voicemail page which will now be displayed C2 Web Directory Messages Recents Tones Voicemail i James Sordell 02079460593 31 1 2012 13 37 Contact James Sordell Tel 02079460593 i 5 The message will now be displayed in the Messages page with an open blue icon asi as this is now an old message and will be deleted after 7 days unless manually saved Message Handling While a message is being played and displayed in the Voicemail page the following options are available Delete Message e delete the message permanently Forward Message us forward the message to a colleasue s Save M
80. lease note e Contacts containing a complete match to the incoming number will take priority over an ambiguous number e You will only be able to add or amend a Contact if given the required permission Please refer to your system administrator for further information Create a new Contact or open the Contact Details for the Contact to be amended 2 Inthe Ambiguous field enter the number required using a where a digit will be variable 3 Select OK or Save to save the changes Contacts PCS 60 User Manual v3 2 0112 5 BOO Contact Det Description First N Telephone 02085631200 Last N Mobile Com Home Departi Fax 00000 S Sparel Spare2 Cc Ambiguous 020856312 Postal t Account PT Coi Our Ref Dire Web www hornet co uk Web Action No Action ER Save Delete 35 59 a KC PCS 60 User Manual Splicecom 5 maximiser User Configuration The maximiser system gives you the ability to configure features such as call waiting forwarding do not disturb speed dials and ring tunes on your extension The PCS 60 enables you to configure these facilities via an easy to use dialog box or via the Quick Settings bar The User Confisuration Preferences form can be accessed by selecting Settings from the Edit menu euo User Preferences Numbers DND Forwarding Speed Dials Ring Tunes Call Waiting Out Of Office None HH n the Office H Follow Me until 2pm None HH f Do Not Distur
81. licecom com From the Auto URL Windows or Web Action Mac list box select either a Show Info on Ring or Show Web Page on Ring the web page will be displayed when a call is made to and or received by this Contact b Show Info on Connect or Show Web Page on Connect the web page will be displayed once a call to and or from this Contact has been answered Please note that the No Action option will perform the same function as Show Web Page on Ring From the Dir Auto URL list box select either a Both Way the web page will be displayed when a call is made to this Contact and when a call is received from this Contact b Incoming the web page will only be displayed when a call is received from this Contact c Outgoing the web page will only be displayed when a call is made to this Contact Select OK or Save to save the changes Contacts PCS 60 User Manual v3 2 01 12 5 PCS 60 User Manual Web www hornet co uk Web Action Show Web Page On Conne ho Save Using an Ambiguous Number Both Way FH S SplicecomS maximiser When a company has a large DDI number range a Contact can be created that will match any incoming call from this company so that you and your colleagues are always aware when a call is received from this company A question mark 2 is used to specify the part of the telephone number that will vary eS an entry of 01256387222 will match a call from 01256387385 01256387370 01256387291 etc P
82. lking to the caller while using the Directory ignore step 1 The caller will be put on hold once you make the call in step 4 For further information on transferring a call please refer to pase 10 Automatically display a Web Page When you make a call to or receive a call for a Department a web page may be displayed in your Call Info page This is as a result of the configuration of the Department whereby a Department can be configured so that a specific web page will be automatically displayed in the Call Info pase of a PCS 60 when a call is made to and or received for the Department The web pase could give you access to sales information when talking to customers for example or display a script to be followed when answering calls This facility can be used to view websites available via the Internet or stored on your company s Intranet or on the telephone system s internal web server to provide you with information to help you deal with calls to a Department Please refer to your System Administrator for further information Recents page Your Recents page can also display the incoming answered and missed calls received for a Department Your System Administrator can configure this facility for you if not already available This facility will also Give you access to voicemail messages for the Department please refer to the Voicemail section from page 59 for further information For further information on using the Recents page please re
83. lleague s phone when they are not at their desk or you wish to assist with answering calls to a Department You do not have to be a member of the Department to pick up a Department call 1 Aspeed dial displaying a flashing yellow red icon has a call waiting to be answered 2 Click once on the Speed Dial 3 he call will be answered by your extension 1 Martin Please note e f you pick up a ringing call while you are on a call your original call will be parked in the first available park slot Please refer to page 12 for further information on parking a call e lf you do not wish your colleagues to pick up calls ringing on your phone via their speed dials please contact your System Administrator who can configure this for you Create a Speed Dial from the Directory A Speed Dial can be created by dragging a User Department or Contact entry from the Directory to the Favourites pane The Speed Dial entry will be listed in your User Configuration Preferences dialogue box in the usual manner User Configuration 50 PCS 60 User Manual v3 2 0112 5 a e N e ac PCS 60 User Manual Splicecom 5 maximiser From the Call Information window select the Directory page Ensure the option required e Users Departments Contacts or Company is ticked In the Dial Box start to enter the name or number of the record required The records matching the text entered will be displayed Drag the entry required into the Favourites pane
84. m Administrator can configure this facility for you Once set up you can use the Extension Anywhere list box in your Quick Settinos pane to turn this feature on or off Firstly you must enter your Remote PSIN number for example your home telephone number into your Assistant Number field as follows 1 From the Edit menu select Settings 2 Select the Numbers tab 3 Inthe Assistant Number field enter the number required for example your home telephone number 4 Select OK or Save to save the changes Assistant Number 01923674539 Turn on Remote PSTN From the Extension Anywhere list box in your Quick Settings pane select Assistant DND Divert Calls Divert To Out of Office Extension Anywhere Off None B None HH In the Office Hd Assistant User Configuration PCS 60 User Manual v3 2 0112 5 57 ee Se PCS 60 User Manual Splicecom 5 maximiser Turn off Remote PSTN From the Extension Anywhere list box in your Quick Settin s pane select None Please refer to your system administrator for further information on the Remote PSIN feature User Configuration 58 PCS 60 User Manual v3 2 0112 5 a p X e ac PCS 60 User Manual Splicecom 5 maximiser Voicemail The voicemail facility allows your callers to leave you a message if you are on the phone or do not answer a call Your System Administrator can enable this facility for you if not already available Receiving a Message If you are busy on a
85. mail 63 ring tunes 53 amend a ring tune entry 56 05 PCS 60 User Manual assign a ring tune to calls to your extension 55 assign a ring tune to department calls 55 assign ring tune for follow me 56 assi n ring tune to an incoming number 54 delete a rin tune entry 57 external ring tune 53 internal ring tune 53 system ring tune 56 set up information 77 ip address 77 logged in extension 77 logged in user 77 software version 77 short codes speed dials 51 software version 77 speech input output 75 speed dial details 72 speed dial extra 73 speed dial height 76 speed dial park label 76 speed dial width 76 speed dials 45 amend a speed dial 48 assign a short code 51 busy lamp field 45 call pick up 50 cli matching 46 create a speed dial 45 create park icons 52 delete a speed dial 48 favourite groups 49 favourites pane 47 grouping speed dials 49 make a call usin a speed dial 47 operator console mode 71 prioritisin speed dials 50 remove park icons 53 speed dial details 72 speed dial extra 73 transfer a call using a speed dial 47 user administration 74 start minimized 75 status bar 1 3 agent call data 67 voicemail 59 system database 4 tones page 20 toolbar 3 customise 69 transfer a call 10 to a contact 30 to a department 26 86 a e N e e e Splicecom gt maximiser to a user 23 to voicemail 64 using a speed dial 47 using the directory 17 unanno
86. n Carol Farmer New 0 Old 0 Missed 0 MS Windows version Harish Barber New Msgs 0 Missed 0 As a User on the system you will be given an extension number eg 2021 and possibly a DDI number eo 01632 563862 So that when a colleague rings your extension number or an external contact rings your DDI number these will be routed to your User account In most implementations your PC IP soft phone or handset partner mode will be your permanent desktop phone and as such it will have been automatically allocated to you by your system administrator Therefore your User account will be permanently logged on to this handset However you may wish to log on to another handset if you are required to work in another part of your office or you are borrowing a colleague s PC and wish to use the PCS 60 logged in as yourself If this is the case please refer to the Hot Desking Los In section from page 68 for further details Introduction PCS 60 User Manual v3 2 0112 5 i NL nel PCS 60 User Manual Splicecom 5 maximiser Your User account will store all of your User settings as described in the User Configuration section from page 36 so that when you log on to another handset these settings will be available to you and your calls will be routed to whichever phone you are logged on to Menu Bar Call Control Toolbar Call Status Call Information Window e SS Edit View Cal Voicemail Browser indow Help eoe PES 60 E hh P L G A Park 1 Pa
87. nd a Call section from page 9 for further details Hang Up il Put the call on hold Please refer to the Place a Call on Hold section from pase 10 for Hold further details Add a note to the call which will be displayed in the Notes pane of the Call Info page AddNote Please refer to the Add a note to a call section from page 12 for further details Ex Record the current call Please refer to the Record a Call section from page 64 for further Record details ec Add Contact Create a new Contact entry on the centralised database The Caller s telephone number as displayed in Call Status will be entered in the Telephone number field Please refer to the Contacts section from page 29 for further details Display the Tones page to enable you to enter additional digits when presented with an auto attendant Please refer to the Entering Additional Digits section from page 7 for further details Multiple calls End the currently connected call Hang Up Connect the two calls displayed in Call Status Please refer to the Transfer a Call section from ester page 10 for further details Create a 3 way conference with the two calls displayed in Call status Please refer to the cweewe Conference Call section from page 13 for further details pt Toggle between the two calls displayed in Call Status Please refer to both of the sections switch referred to above for further details Directory page i Display the det
88. ng Tunes list From the Type list box select Destination Click within the Telephone Number field or tab to this field Enter the relevant number a If you wish to differentiate calls to your extension from other calls enter your extension number here b If you wish to differentiate calls to a specific Department enter the Department extension number here please refer to your System Administrator if you are unsure which number to use here 8 From the Tune list box select the Tune required 9 Select Save to finish E PCS AOC User Preferences General Numbers DND Forwarding Speed Dials Bin Telephone Number Tune Destination e 8002 Ring Tune 6 On a Microsoft Windows PC 1 From the Type list box select Destination 2 Inthe Telephone Number field enter the relevant number a If you wish to differentiate your User calls from other calls enter your extension number here b Ifyou wish to differentiate calls to a specific Department enter the Department extension number here please refer to your System Administrator if you are unsure which number to use here 3 From the Tune list box select the Tune required 4 Select the Add button The new entry will appear in the Ring Tunes list 5 Select OK to finish Telephone Number Destination 2017 Ring Tune 5 For further information on Departments please refer to page 25 User Configuration PCS 60 User Manual v3 2 0112 5 55 i C PCS 60 User Manual Splicecom
89. nter and the call will be made Of Double click the entry required and the call will be made Transfer a call via the Directory page 1 Place the call on hold by selecting the Hold icon H 2 Inthe Dial Box enter the name or number of the User or Department or Contact or Company to be dialled 3 As you starting typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list 4 Ifthe record you require is displayed at the top of the Directory list press Enter and the call will be made Or Double click the entry required and the call will be made Wait for the call to be answered and announce the caller To transfer the original call select the Transfer icon S You will no longer have control of the call Please note that if you wish to continue talking to the caller while using the Directory ignore step 1 The caller will be put on hold once you make the call in step 4 For further information on transferring a call please refer to pase 10 Messages You can access your voicemail messages via the Recents page describe below or via the Messages page However the Messages page only displays your voicemail messages which is useful if you have received a large number and do not wish to search for them within the Recents page For further information on voicemail please refer to page 59 Recents
90. nual Splicecom 5 maximiser Enter your personal numbers 1 From the Edit menu select Settings Select the Numbers tab 3 In the Mobile Home and or Assistant fields and or Spare 1 and Spare 2 Number fields enter the relevant numbers 4 Select Save or OK BOO User Preferences General Numbers DND Forwarding Speed Dials Ring Tunes Telephone Number 2017 Mobile Number 07890183838 Home Number 01923283983 Sparel Number Spare2 Number Assistant Number 2001 9 EEE Please note e you cannot change your extension number e if all the fields are Srey then you are unable to edit these fields Please refer to your System Administrator for further details e do NOT enter internal extension numbers into Mobile Home Sparel or Spare2 These fields are used to match incoming CLI and dial external numbers only Speed Dials Favourites The Speed Dial section of your User Configuration form allows you to set up your own personal list of regularly used telephone numbers internal or external Speed Dials are displayed and accessed within the Favourites pane Speed Dials set up for internal extensions will also act as Busy Lamp Fields BLF in other words they will indicate when that User is on the phone Create a Speed Dial 1 From the Edit menu select Settings 2 Select the Speed Dials tab On an Apple Mac PC 3 Select the Add button 4 A new entry will be displayed in the Speed Dials list
91. o Answer Hang Up Transfer Hold RingBack Login Directory Redial Messages Memo Greeting PermGreeting Information Add Contact Blacklist Delete Message Choose S d W Show icon and Text Use small size Done 3 Drag the icon s you wish to use on to the toolbar 4 Select Done when you have finished Alternatively 3 Drag the icon s you wish to remove off the toolbar Manually label your parked calls When you park a call the name if the incoming number is recognised by the system or number of the caller will be displayed within the Park icon For further information on parking a call please refer to the Parking a call section from page 12 for further details Alternatively you can determine the information displayed by using the Speed Dial Park Label option For example you could use this facility to display the caller s name rather than their number This is useful if you receive a lot of calls where the incoming CLI will not be matched within the Contacts database Alternatively you could display the name of the colleague that the caller is waiting for this might be useful to ensure your colleagues pick up the correct Call PCS 60 Configuration 70 PCS 60 User Manual v3 2 0112 5 e oe PCS 60 User Manual Splicecom 5 maximiser Turn on Speed Dial Park Label 1 From the File menu select Preferences MS Windows version Or From the PCS 60 menu select Preferences Apple Mac version
92. ogged In New Messages 2 Missed Calls 3 A Speed Dial will detail the number of new messages or missed calls for the User or Department more clearly PCS 60 Configuration 2 PCS 60 User Manual v3 2 0112 5 PCS 60 User Manual m Splicecom5 maximiser A speed dial will display where the User s extension has been forwarded to and the type of Zen forwarding set Reception At Lunch until 1 30 pm A speed dial will display when a Department is in Out of Hours A speed will display a User and Department s Out of Office message when set A balloon tip will also be displayed when you hover over the Speed Dial This is useful if the message is too long to be completely displayed in your Speed Dial icon This Speed Dial Detail information will also be displayed above the Dial box when a User or Department is selected within the Directory page Web Directory Messages Recents Name Company Description Accounts 8004 Angela Collins Sales Director 2022 April Day Support 2005 Michael Wyndham Aracia Training Personal Forwarding 07389256683 M Users M Departments M Contacts Speed Dials M Company TelephoneNumber Mobile Number 07890425635 01423764398 207890621977 Qa Speed Dial Extra The Speed Dial Extra option in the Preferences dialog box will enable disable an additional Busy Lamp Field window This feature is useful if you have created a large number of speed dials and there is insu
93. ons when a call is parked To select the colour you wish to use click on the Colour button Select the colour from the palette displayed Console Mode or Dedicated Console Mode When enabled the Call Info page will not display until a call has been answered This is useful when the Auto URL On Ring feature is used for Department calls or for calls from a specific Contact The web page will not display on your PCS 60 until the call has been answered his means that if you are viewing a web page when a call is received this will not be replaced by the web page specified by the Auto URL feature unless you decide to answer the call Please refer to your system administrator for further information n M Preferences aS IPAddress 192 168 0 1 Multiple Instances Microsoft Windows version only Enables or disables the ability to run more than one PCS 60 on your PC when for example as part of your job role you need to monitor a colleague s phone voicemail etc You can run another copy of the ronne PCS 60 software and this would be configured to partner your colleague s extension Potes HUM E den Please refer to your System Administrator for further information If you wish to run Hp ea more than one version of the PCS 60 on an Apple Mac PC please refer to System Speech eut default sl Speech Output Default gt Administrator for assistance with this feature Floating Tex Park Colour Change Colour v cos M Iw Multiple In
94. ple you will be able to recognise their call immediately 1 D From the Edit menu select Settings Select the Ring Tunes tab On an Apple Mac PC 3 pa E ISDN el ee Select Add A new entry will be displayed in the Ring Tunes list From the Type list box select Caller ID Click within the Telephone Number field or tab to this field Enter the incoming number either internal or external number From the Tune list box select the Tune required Select Save to finish eoo User Preferences General Numbers DND Forwarding Speed Dials i Type Telephone Number Tune Caller ID 2016 Ring Tune 4 On a Microsoft Windows PC i B amp B U N 54 From the Type list box select Caller ID In the Telephone Number field enter the incoming number either internal or external number From the Tune list box select the Tune required Select the Add button The new entry will appear in the Ring Tunes list Select OK to finish User Configuration PCS 60 User Manual v3 2 0112 5 g N aC PCS 60 User Manual Splicecom 5 maximiser CallerID 2016 Ring Tune 4 Differentiate a Department call from a call to your extension If you are receiving Department calls you may wish to distinguish between a call to your User account and a Department call by using a different ring tune 1 From the Edit menu select Settings 2 Select the Ring Tunes tab On an Apple Mac PC 3 Select Add A new entry will be displayed in the Ri
95. press Enter and the call will be made Of Double click the entry required Name Number For Time E Jonathon Barber 02085631285 Carol Farmer 00 01 34 f Martin Able 2007 Carol Farmer 00 00 22 5 Wait for the call to be answered and announce the caller D To transfer the original call select the Transfer icon S You will no longer have control of the call Please note that if you wish to continue talking to the caller while using the Directory ignore step 1 The caller will be put on hold once you make the call in step 4 For further information on transferring a call please refer to pase 10 View a User s Details 3 BOO User Details 1 Within the Directory page search for and select the User required Name Rebecca Woods e Description Support 2 Click on the Information icon amp ee ge ees Telephone 2018 or Mobile 07635289541 from the Actions menu select Get Info SE 3 Select OK or Save or Cancel or Close to exit cM Spare2 Please note that you will only be able to amend your own details email rebecca woodsGkings co uk Select Save or OK to save any changes Company Web Users Directory PCS 60 User Manual v3 2 0112 5 23 ae m PCS 60 User Manual Splicecom 5 maximiser Make a call to a User s mobile or home number If a User s home and or mobile number has been entered in their User account these numbers can be easily accessed and dialled To enter your own home and or mobile numb
96. ption are shared among several colleagues to ensure the calls are answered quickly or you may wish to ensure that support calls are shared equally among the Support team A Department determines the routing of a call to your Group and your System Administrator will inform you if you will be receiving Department calls and how that Department is configured Receiving a Department Call When you receive a call for a Department instead of your details being displayed within Call Status the For column will display the Department name This allows you to determine before answering the call whether you are receiving a personal or Department call and allows you to answer the call in the correct manner Name Number For Time Jonathon Barber 02085631285 Reception 00 00 44 Floating text displayed when a call is received will also display the name of the Jonathon Barber n on Department being called To enable or disable this feature please refer to the 02085631285 Preferences section from page 68 for Reception If you wish to distinguish a Department call from a personal call using a different ring tune please refer to page 55 for further information Wrap Up lime A Department can be configured with a Wrap Up time whereby at the end of each call received for the Department you will not receive any further calls until this time has expired Ihe purpose of this feature is to dive you time to complete any administrative tasks such as complet
97. r details Turn off Follow Me 1 From the Edit menu select Settings 2 Select the General tab 3 From the Follow Me list box select None 4 Select OK or Save You do not need to remove the Follow Number as you may wish to use this number again Quick Settings Once a Follow Me number has been entered the Follow Me facility can be turned on and off via the Quick Settings bar 1 From the Divert Calls list box select either Personal Dual Personal All Dual All or None DND None Divert To Out of Office Extension Anywhere Off 077009900 1 Inthe Office None Hd Dual Personal All E Dual All User Configuration PCS 60 User Manual v3 2 0112 5 39 p KC PCS 60 User Manual Splicecom 5 maximiser If your home mobile or assistant telephone numbers have been entered in your User account please refer to pase 44 for further details you can set your Follow Me facility to one of these numbers via the Quick Settings bar 1 From the Divert Calls list box select either Personal Dual Personal All or Dual All 2 From the Divert To list box select Mobile Home or Assistant DND Divert Calls None Out of Office Off ES Personal ES Y Mobile n the Office HH Home Assistant E Forward on Busy The Forward on Busy feature will redirect your calls to either an internal or external number when you are on an existing call or have Do Not Disturb set This is useful if you wish to
98. r further details The number listed can be used to create a new Contact record by selecting the required entry and then clicking on the Add Contact icon The number displayed will be automatically entered into the Telephone number field of the Contact Details form and further information can be added Delete a Contact Please note that you will only be able to delete a Contact if given the required permission Please refer to your system administrator for further information The Contact will be deleted from the centralised database and therefore will no longer be available to your colleagues 1 Select the Contact to be deleted 2 Click on the Information icon 3 The Contact Details dialog box will be displayed for the selected Contact 4 Select Delete Make a call to a Contact s mobile or home number If a Contacts home and or mobile number has been entered on the database these numbers can be easily accessed and dialled Contacts PCS 60 User Manual v3 2 0112 5 33 a e X ac PCS 60 User Manual Splicecom 5 maximiser Within the Directory page search for and select the Contact required 02084960286 CSMS Select the Choose icon Telephone 02084960286 or Mobile 07700900798 from the Actions menu select Choose Number to Dial Home The Select Number or Choose Number dialog box will sparei gt appear displaying the numbers saved with the Contact spare2
99. r of calls that have been presented to your extension but you have not answered This information is presented as x y where x is the number of successive calls that you have not answered and y is the total number of calls you have not answered since log in Harish Barber New Msgs 0 Missed 0 Agent Answered Calls 0 Not Answered 0 0 Completion Codes After receiving a call as an agent your phone may be placed in Wrap Up to give Vision Completion Codes you time to complete administrative tasks Completion Codes can be configured to be displayed during this time these enable your supervisor manager to monitor calls via reports available with Vision If configured on your system when you end the call the Vision Completion Codes window will be displayed select the completion code required This may be configured to take you immediately out of Wrap up so that you can take another call or configured to dive you extra Wrap Up time in order to complete further tasks Your system administrator will inform you of the functionality of each 03 32 completion code Not Available Codes Not Available Codes can be configured on your system to enable you to inform your supervisor why you are unable to take calls These will appear in your Quick Settings if configured DND Divert Calls Divert To Out of Office Extension Anywhere From the NA Codes list box select the code that is relevant to you This code may be configured so that
100. refer to your System Administrator for further information Amend a Ring Tune entry 1 From the Edit menu select Settings 2 Select the Ring Tunes tab On an Apple Mac PC 3 Selectthe Ring Tune to be amended 4 Select the option required from the Type and Tune list boxes if required 5 If required click within the Telephone Number field and make the changes 6 Press Enter 7 Select Save to finish User Configuration 56 PCS 60 User Manual v3 2 0112 5 a p X ac PCS 60 User Manual Splicecom 5 maximiser On a Microsoft Windows PC Select the Ring Tune to be amended The Ring Tune will be displayed in the fields below Make the changes required Select Update Select OK to finish J I Go N sch Delete a Ring Tune entry 1 From the Edit menu select Settings 2 Select the Ring Tunes tab 3 Select the Ring Tune to be deleted 4 Select the Remove or Delete button 5 Select Save or OK to finish Remote PSIN If you are a user of an analogue handset and your PCS 60 is partnering this telephone you can use the Remote PSIN feature when you are for example working from home This feature will allow you to receive and make calls from for example a home telephone or mobile as though you were in the office This means callers recipients will be unaware that you are working from home you will not incur any call charges and you will be able to handle the call as if you were in the office eg transfer calls Your Syste
101. rk 2 m_e zb Directory Messages Recents Park 3 Park 4 Good morning Carol xP017 wbd Splicecom L v wv DND DiveN Calls Divert To Out of Office Extension Anywhere Carol Farmer New 0 Old 0 Missed 0 NS Favourites Status Bar Dial BOX Quick Settings Menu Bar The Menu Bar gives you access to all the features and settings available with your PCS 60 Click on the menu you require and a list of the selectable options is displayed Click on the option required Alternatively hover over another menu and the relevant list will be displayed this can be repeated until the option you require is selected If you do not wish to select an option from a menu click on the menu name and it will disappear Introduction 2 PCS 60 User Manual v3 2 0112 5 Ce PCS 60 User Manual Splicecom 5 maximiser The Menu Bar can also be accessed via your keyboard e OnaWindows PC press the Alt key on your keyboard plus the underlined letter in the menu name To make a choice from the menu press the first letter of the option required Once a menu has been selected via the Alt key the right and left arrow keys on your keyboard can be used to display an another menu Alternatively press F10 and use your arrow keys to display the menu required e Onan Apple Mac PC the Menu Bar can be accessed by pressing Control F2 or Fn Control F2 and then using the left and right arrow keys To make a choice from the menu use the Up and Down arrow keys
102. rk Slots 1 4 you can recreate the icons to these Park Slots as explained above Enter s ot7 s ot2 slot3 or slot4in the Telephone Number field La B User Configuration 3 e O o General Numbers DND Exceptions Forwarding Speed Dials Ring Tunes Description Shot Code Telephone Number six r en weie n H NS Park 1 Park 2 Park 8 Accounts Telephone Number Wa Dolto ae siot sict2 Angela 2022 Barry Day 2005 Terry 2021 Please note that if you delete all the Park icons that you created via the User Confisuration Preferences form the default Park icons to Park Slots 1 4 will return to the Favourites pane Remove the Park icons If you do not wish to use the Park icons and would prefer to utilize the space for your speed dials these can be removed as follows Create a new speed dial as described above and enter s ot0in the Las Telephone Number field ae e hi Description Short Code Telephone Number Accounts April Brian Home Arcaunte enna f 5 John Jon Marcus Margaret Ring Tunes The Ring Tunes section of the User Configuration form allows you to use ring tunes played by your PCS 60 to distinguish between the different types of incoming calls for example between a Department call and a call to your User account Your PC must have a sound card in order to use the Ring Tunes facility and the selected ring tune
103. rmation window 2 Select the message required 3 Select the Choose con 4 The Choose Number or Select Number dialog box will appear 5 The number received with the message will be displayed within the Number field Select this button and the call will be made Please note e lf the callers number has been withheld or not received by the system this facility will not be available The Number column will indicate if the caller s telephone number has been received Voicemail PCS 60 User Manual v3 2 0112 5 63 t Lem X aq PCS 60 User Manual Splicecom 5 maximiser e f the number received with the message is matched to a User or Contact stored on the system you will be able to use the Choose Number or Select Number dialogue box to dial other numbers eg a mobile number stored against this User or Contact Leave a message for a colleague You will automatically transfer to your colleague s voicemail if they are busy or do not answer their phone However you can pre empt this and transfer directly to their voicemail 1 Make a call to your colleague 2 Click on the Send to Voicemail icon or from the Call menu select Send to Voicemail 3 Leave a message when requested Leave a message for a colleague without dialling the number first 1 From the Directory page select the User required 2 Click on the Choose icon 3 Select the Voicemail button 4 Leave a message when requested Transfer a call to a colleague s voicemail
104. route history of the call No Notes 4E Notes Pane Martin Able 07 54 11 11 2008 Call history If you have started to make a call have changed your mind and wish to stop the call either replace your handset or select the Hang Up icon or press Esc Please note that if your PCS 60 is partnering a telephone handset the telephone conversation will proceed via your handset Your telephone will ring if a call is made and the handset has not been lifted If you dial a number via your handset the call will appear in Call Status once a connection has been made If you wish to make a call by looking up the number in the system directories please refer to the Make a call via the Directory page from page 17 Entering additional digits You may be required to enter further digits once a call has been made for example when presented with an auto attendant this can be done as follows 1 Select the Tones page from the Call Information Window or from the Call menu select Send Tones 2 Select the number s required either by clicking on the numbers with your mouse or enter the numbers on your keyboard 3 Each number will flash as you enter it Basic Call Handling PCS 60 User Manual v3 2 0112 5 7 a e X ac PCS 60 User Manual Splicecom 5 maximiser Account Codes Accounts codes on a maximiser system enable calls to be tracked This feature would be useful if you wish to bill customers for time spent on their job or calculat
105. rt Code field enter the code to be used to speed dial the number In the Telephone Number field enter the number to be dialled internal or external number Select Add the entry will be displayed in the Speed Dial list Select OK to finish i ES Ww N User Configuration PCS 60 User Manual v3 2 0112 5 51 e D ac PCS 60 User Manual Splicecom 5 maximiser Description Short Code Telephone Num Accounts 8004 Brian 33 01639253492 Llersaen mwmWuaoup sy 975 07 Park icons By default all Users of a PCS 60 and PCS 580 570 and 560 within your company will have icons buttons to access park slots 1 4 However you can choose to e create icons to access any park slots number you wish to use This would be useful if you need an icon to a park slot that is only Soins to be used by the colleagues in your department or you would like an icon to a park slot only used by yourself for example e remove all the Park icons This would be useful if for example you don t use the Park facility and you wish to have more room for your Favourites Please refer to the Parking a call section from page 12 for information on how to use the Parking facility Create a Park icon 1 From the Edit menu select Settings 2 Select the Speed Dials tab On an Apple Mac PC 3 Select the Add button 4 A new entry will be displayed in the Speed Dials list 5 Click in the Description field and enter any text alpha numeric characters only t
106. sersttsnttseeececeeeeeeeeseeees 22 Make call to a cs EN 22 le Tie tel UN Oy RE WEE 23 IN ECH EE 23 Make a call to a User s mobile orbomenumber Imm nennen memenr nnlli 24 K eciyiug Le IEN 25 Working as a member of a Department 25 Receiving a Department GAM E 25 Makea caltoa Depam EE 26 Transfer a call ioafepartment eem ImRRRIIIIm Ire ne emeIII ers s s serere erre sss eter ree r riri 26 Automatically display a Web bagoe bnn d dnon o onna ononon nnn nonon nannan rrena 27 RECEM ee 24 LS TO deine Ee e BEE 27 EE 29 VIEW THE Contacts RE 29 Receiving a call from a Contact EEN 29 Make acalltoatContiart eene seeeteremImrsss llle tere ssss ss sss s rr eess sss s sss seen ssl lil 30 ele E Re EUM 30 Add a note to a Contact during a CT 30 Contents PCS 60 User Manual v3 2 0112 5 Ce PCS 60 User Manual Splicecom 5 maximiser Viewing Contact Deia 3 Amend a Conadi Deal CREER E EE 32 Sissi Re LEE 33 Bs STR EO RIZ EE 33 Make a call to a Contact s mobile or bomenumber eerte neeetrneness 23 Using a web page with a OA RR EnEn Eia ES adea ESEE E AS ERNE 34 Using an Ambiguous Number 35 User Configuration EE 36 SECH EE 36 Call ee 38 Out of Office Message iteesbeieegt Aessen eteege erter eebe eebe eg 4 DORO PIU e E 42 PC OMS EE 44 Speed Djals Favourites MNNIRRERRRRRRRRRR mRR 45 HIMEN S METRE 53 Stee e EN 5 Mere sapi MR E E E E EE E E 59 Receiving a MESSAGE ERE RRRRRERRR umA NDES 5
107. set your extension as permanently busy This useful if for example you are holding a meeting in your office and do not wish to be disturbed Turn on Do Not Disturb 1 From the Edit menu select Settings 2 Select the General tab 3 Select the Do Not Disturb tick box 4 Select OK or Save Numbers DND Forwarding Speed Dials Ring Tunes Lus Out Of Office n in the Office F Follow Me until 2 pm v Do Not Disturb Lad Your calls will be automatically passed to your Forward on Busy number if configured or to voicemail if enabled or cancelled Calls will be logged in your Missed Calls list Partner mode only your telephone handset will provide a broken dial tone to remind you that this feature has been enabled User Configuration 42 PCS 60 User Manual v3 2 0112 5 uu N ac PCS 60 User Manual Splicecom 5 maximiser When your colleagues view the Users directory via the Directory page a blue icon Ce beside your name will indicate that your extension has Do Not Disturb set Your colleagues who are using a PCS 580 570 or 560 will also be informed that you have Do Not Disturb set via the Users directory Turn off Do Not Disturb 1 From the Edit menu select Settings 2 Select the General tab 3 De select the Do Not Disturb tick box 4 Select OK or Save Quick Settings Do Not Disturb can be turned on and off via the Quick Settings bar 1 From the DND list box select Off or
108. stances Remote BLF Dedicated Console Mode Start Minimized Microsoft Windows version only This option if selected will automatically minimise the PCS 60 to the System Tray when the application is opened This feature will operate when the application is next started and will also tick the Minimize to System Tray option if not already selected Auto Minimise or Minimize to System Tray If enabled you can minimise the PCS 60 to the Dock or System Tray by selecting the Close icon either in the top left hand corner Speed Dial Width Speed Dial Height F Speed Dial Detail Speed Dial Extra Speed Dial Park Label Iw Provide DTMF Feedback Administrator User Administrator Passwori d _ on the Apple Mac version or at the top risht hand corner on the Microsoft Windows version To view the PCS 60 answer calls and so on click on the icon in the Dock or System Tray When this feature is enabled use the PCS60 or File menu then Quit or Exit to close the application or right click on the icon in the Dock or System Tray and select Quit or Exit PCS 60 Configuration PCS 60 User Manual v3 2 0112 5 5 g X se uM PCS 60 User Manual Splicecom 5 maximiser Pop on Incoming This feature is used in conjunction with the Auto Minimise or Minimize to System Tray feature If enabled the application will pop up when an incoming call is received When the call has ended the PCS 60 will
109. t press Enter and the call will be made Or Double click the entry required Web Directory Messages Recents Name Company Description TelephoneNumber Mobile Number Sales 8002 Stock Room 8009 Support 8003 E lt gt __ Users v Departments __ Contacts Speed Dials __ Company As Please note you can use the Tab key on your keyboard to move between the directory page and the Dial box you can enter an asterisks in to the Dial box to view all the Departments in one list Transfer a call to a Department 26 Place the call on hold by selectins the Hold icon H In the Dial Box enter the name or extension number of the Department to be dialled As you starting typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list If the record you require is displayed at the top of the Directory list press Enter and the call will be made Departments PCS 60 User Manual v3 2 01 12 5 a e N e ac PCS 60 User Manual Splicecom 5 maximiser Of Double click the entry required Name Number For Time f Jonathon Barber 02085631285 Reception 00 00 44 f Sales 8001 Carol Farmer 00 00 31 5 Wait for the call to be answered and announce the caller D To transfer the original call select the Transfer icon S You will no longer have control of the call Please note that if you wish to continue ta
110. tabase The purpose of the Contacts database is to match the incoming number of an external call and to display the name of the caller in Call Status if a match is found and to enable you to make external calls to regular contacts quickly and easily View the Contacts Directory From the Call Information window select the Directory pase 2 Tick the Contacts and if required Company option 3 Inthe Dial Box start to enter the name or number of the Contact required 4 The Contacts matching the text entered will be displayed f Web Directory Messages Recents Name Company Description TelephoneNumber Mobile Number Jason Barrow Marcus amp Marcus Solicitors 02084960286 07700900798 Louise Nicholson Metric Services 03069994256 07700232559 Mark Tistut Hornet Dynamics 01632598672 Maycro 02079460111 Metric Services 03069994200 Michael Wyndham Aracia Training 01423764398 207890621977 Mildred Jones Genius 01923496088 Phil Turnball Marcus amp Marcus Solicitors 02075672387 07770497628 Saski Gaiman Maycro 02079460113 07700900528 59 4 Users Departments M Contacts Speed Dials V Company Q ml The Contacts tick box will enable the search within the Name column The Company tick box will enable the search within the Company column Please note e you can use the Tab key on your keyboard to move between the directory page and the Dial box e you can enter an asterisks in to the Dia
111. that the call has been made to or received from a number stored in the Contacts Directory Please refer to the Contacts section from page 29 for further information Parking a call The Park facility allows calls to be put on hold in a system area rather than on your phone Either a colleague can pick up the call if they have access to the same park slot or you can pick up the call when you wish to return to the caller This is useful as another method to transfer a call or if you have a caller who wishes to hold for a colleague but you wish to continue with other calls while that caller is waiting for example By default you will be given access to Park slots 1 2 3 and 4 via the four Park icons displayed in the Favourites pane By default all your p p p colleagues using a PCS 60 or PCS 580 570 560 will also have access to these same park slots This default configuration may be different on your system please refer to your system administrator for further details Basic Call Handling 12 PCS 60 User Manual v3 2 0112 5 i C PCS 60 User Manual Splicecom 5 maximiser A call will remain parked for 5 minutes default after this time the call will be represented to your extension and you can answer the call in the normal way Park a call 1 Click on one of the four Park icons 2 The details of the caller will be displayed on the Park icon Margaret Pick up a parked call Click on the required Park
112. to make the selection and then press Return Call Control Toolbar This is a context sensitive toolbar displaying icons relevant to the page selected within the Call Information Window For example when the Call Info page is displayed the Call Control Toolbar gives you icons to allow you to create a conference add a note record the call and so on Each icon is described in detail within the relevant section of this manual and within the Icons in Brief section from page 78 The Call Control Toolbar can be customized hidden or displayed as explained in the Customise your PCS 60 section from page 69 Call Status This area displays the details of your current call giving the name if known and number of the incoming caller or of the number you have called When you receive a call this area will display whether the call was made to your extension or DDI number or to a Department or to a colleague who has forwarded their calls to you allowing you to deal with the call in the required manner Call Information Window This window enables you to select from a choice of pages giving access to the telephone directories your voicemail messages redial information a web browser window call information and a dial pad for use with an auto attendant Please refer to page 15 for a detailed description of each page Favourites This pane within the PCS 60 displays your Park icons and will display your Speed Dials once configured A Speed Dial will
113. to voicemail if enabled and you will be returned to your previous call Turn off the Intermittent Beep When the Call Waiting feature is enabled you may not wish to hear the intermittent beep when a second call is received and may wish to be informed visually on the PCS 60 only This tone can be turned off as follows From the Edit menu select Settings Select the General tab From the Call Waiting list box select No Tone Select OK or Save d CO N esch User Configuration PCS 60 User Manual v3 2 0112 5 37 Ce PCS 60 User Manual Splicecom 5 maximiser When the No Tone option is turned on and a second call is received the Call Waitino message will appear on the screen the call will be displayed in Call Status and the Switch icon will become available Handle the call as described above Turn off the Intermittent Beep in the handset only Partner mode only If you are using the PCS 60 as a partner to your telephone and you wish to use Call Waiting you may not want to hear the intermittent beep in your handset when a second call is received but may still wish to hear the beep via the PCS 60 This feature can be set as follows From the Edit menu select Settings 2 Select the General tab 3 From the Call Waiting list box select Phone Tools 4 Select OK or Save Please note your PC must have a sound card and speakers in order for you to hear the intermittent beep Turn off Call Waiting 1 From the Edit menu select S
114. u have finished When Operator Console Mode is enabled your speed dials will provide you with the followin information Sarah The asterisk indicates that the User has forwarding set The numbers in brackets indicate the number of new voicemail messages and the number of missed calls for that User or Department In the picture Marcus has 2 new message and 3 missed calls Marcus 2 3 A blue icon indicates that this User has Do Not Disturb set or is currently logged out Calls to this extension will So to their Forward on Busy number if set or to voicemail if enabled Speed Dial Detail The Speed Dial Detail option in the Preferences dialogue box will enable disable the ability to view the more detailed information within a Speed Dial 1 From the PCS60 or File menu select Preferences 2 Tick the Speed Dial Detail tick box 3 Select OK MS Windows version or select the Close icon Apple Mac version when you have finished The following detail will be displayed within your Speed Dials D April On Call To Martin Able 2007 When an extension is busy a Speed Dial will display the number the User is connected to including the name if the number is recognised by the system A speed dial will indicate when a User is listening to voicemail On Call To Voicemail 2003 A Speed Dial will display whether the User is logged out or has Do Not Disturb set John Do Not Disturb Marsha Not L
115. u will need to know your extension number and Login Access Code please refer to your System Administrator for these details If the PCS 60 you are logging into is operating as an IP soft phone you will be using the PC as your phone If the PCS 60 is configured to partner a handset by logging on via the PCS 60 you will also be logging on to the associated handset You can also log on via the handset please refer to your system administrator for further details and this will automatically log you on to the PCS 60 Log On 1 Select the Login icon o BA A Login OT Extension Number 2005 From the Actions menu select Login 2 Inthe Extension Number field enter your extension number eg 2005 Cancel Logout e 3 Inthe Access Code field enter your Login Access Department Code eg 1234 4 Select the Login button Wait for the PCS 60 to communicate with the telephone system D When the log in is complete the Status Bar will indicate who is currently logged in C1 April Day New 1 Old 1 Missed O A Log off If you have been finished using your colleague s PC and handset partner mode you can los yourself out Unless you log on to another PCS 60 or handset your extension will be unavailable therefore your calls will go to your Forward on Busy number if set or to voicemail if enabled or the caller will receive the busy tone Select the Login icon o Or From the Actions menu select Login 2 Select the Logout button
116. unced transfer 11 use voice 5 user account 1 user administration 74 user configuration 36 call forwarding 38 call waiting 36 do not disturb 42 follow me 38 forward on busy 40 forward on no answer 40 out of office message 41 personal numbers 44 quick settings 39 42 43 user preferences 36 users directory 22 DI 22 make a call to a user 22 make a call to a user s mobile or home number 24 transfer a call to a user 23 user details 23 vision 67 completion codes 67 not available codes 67 status bar 67 voicemail 5 59 assistant telephone number 63 delete a message 60 departments 65 divert incoming call to voicemail 59 forward a message to a colleague 61 forward a message to a colleague s email 61 forward a message to multiple colleagues 61 leave a messa e 64 listen to a message 59 message handling 60 messages page 17 receive a message 59 record a call 64 record a daily Sreeting 62 record a greeting 61 record a memo 64 record a permanent greeting 62 ring back a caller 63 status bar 59 transfer a call to voicemail 64 voicemail page 20 web pages 4 15 20 wrap up time 25 Index PCS 60 User Manual v3 2 0112 5 SpliceCom Defining next generation communication The Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com
117. via your keyboard Each number will flash as it is entered Voicemail available while listenin to your messages This page is used with your voicemail facility if enabled Please refer to page 59 for further information Call Information Window 20 PCS 60 User Manual v3 2 0112 5 PCS 60 User Manual Call Information Window PCS 60 User Manual v3 2 0112 5 SpliceconiS maximiser 21 A i PCS 60 User Manual Splicecom 5 maximiser Users Directory The Users Directory allows you to quickly and easily call a colleague without having to remember their extension number This directory also allows you to call a colleague s mobile or home number if stored in their User account and makes it easy for you to transfer calls to all these numbers View the Users Directory From the Call Information window select the Directory pase 2 Tick the Users option 3 Inthe Dial Box start to enter the name or extension number of the User required 4 The Users matching the text entered will be displayed Web Directory Messages Last Numbers Callinfo Tones Voicemail Name Company Description TelephoneNumber Mobile Num Marcus Beal Receptionist 2001 Lei Margaret Smith Personnel Payroll 2003 Marsha Hooper Sales 2012 f Martin Able Sales Administrator 2007 73 Marvin Crown Support 2016 Mary Winter Sales 2009 M Users f Departments f Contacts f Speed Dials f Company The red icon indicates that the extension
118. web browser so that web pages available on the internet or your company s intranet can be displayed to provide you with information relevant to your calls or display real time video such as a feed from a security camera for example The web page displayed when your PCS 60 is idle is called your Home Page and is specified by your System Administrator This can be a web page displayin your company logo for example and give access to further web pages and databases stored on your company s intranet Your Home Page can also display websites available on the internet if a connection is available that might assist you with your job function The default Home Page as shown in the diagram above is stored on the maximiser s internal web server and can be edited to suit your company s needs Please refer to your System Administrator for further information on your Home Page Call Information Window PCS 60 User Manual v3 2 0112 5 p a N aq PCS 60 User Manual Splicecom 5 maximiser Directory The Directory page of the Call Information window provides access to a database of contact information that is stored centrally on your telephone system Your System Administrator is responsible for the maintenance of this database and will be able to assist you with your queries Web Directory Messages Recents Name Company Description TelephoneNumber Mobile Number Jason Barrow Marcus amp Marcus Solicitors 02084960286 207700900798 Ma
119. will be played over your PC s speakers If you are using the PCS 60 application to partner your PCS 580 570 or 560 this configuration will also affect the ring tune used by these handsets Any other telephone handset will continue to use one of its pre set ringin cadences Change the ring tune for an internal or external call You may wish to distinguish between an incoming external call from an incoming internal call by the ring tone that you hear 1 From the Edit menu select Settings 2 Selectthe Ring Tunes tab User Configuration PCS 60 User Manual v3 2 0112 5 53 KE Oo PCS 60 User Manual Splicecom maximiser On an Apple Mac PC S SE et e Select Add A new entry will be displayed in the Ring Tunes list From the Type list box select Internal or External From the Tune list box select the Tune required Select Save to finish BOO User Preferences General Numbers DND Forwarding Speed Dials Ring Tunes Type Telephone Number Tune Internal Ring Tune 3 On a Microsoft Windows PC 1 2 3 4 From the Type list box select Internal or External From the Tune list box select the Tune required Select the Add button The new entry will appear in the Ring Tunes list Select OK to finish Telephone Number Internal Ring Tune 3 Assigning a ring tune to a specific incoming number You may wish to assign a ring tune to a specific number so that when you receive a call from a colleague or customer for exam
120. ws Apple Mac ee O Copy to the clipboard Back one page Making a Call MS Windows Apple Mac OOOO Dial the number entered in the Dial Box End the call Set ring back when free Receiving a Call MSWindow AppleMac Ctrl Shift V Answered call MS Windows Apple Mac RG Eer End the call ESC F8 or Ctrl N Cmd N Create a new Contact entering the caller s number in the Telephone field F5 or Ciro Enter an Account Code OT Ctrl Shift H Keyboard Shortcuts PCS 60 User Manual v3 2 0112 5 Splicecom5 maximiser 81 s i ac Reif PCS 60 User Manual Splicecom ymaximiser Ctrl Shift N Shift Cmd N Multiple Calls MS Windows Apple Mac Switch to le between the two connected calls Ctrl Shift C Shift Cmd C Create a Conference with the two connected calls Ctrl Shift T or Enter Shift Cmd T or Enter Transfer a call Directory MS Windows Apple Mac Gees Ctrl D Cmd D Open the Choose Number or Select Number dialogue box for the selected record Shift Cmd Z Move from the Dial Box to the Directory and visa versa Choose Number Select Number MSWidows Apple Mac Dial the Spare1 number Dial the Spare2 number Voicemail if enabled MS Windows Apple Mac Ctrl G Record a daily greeting Ctrl Shift R Shift Cmd R Messages page MS Windows Apple Mac ee Ctrl D Cmd D Open the selected User s or Contact s Choose Number or Select Number form Ctrl I View
121. you no longer receive Agent calls but can still receive calls to your extension and DDI number or configured to turn on Do Not Disturb so that you do not receive any calls DND Divert Calls Divert To Out of Office Extension Anywhere NA Codes v None D None DI lin the Office DI None D Staff meeting e For further information on using DND please refer to the Do Not Disturb section from page 42 For further information on any of these features please refer to your system administrator or the Vision User Manual available on the SpliceCom website PCS 60 with Vision PCS 60 User Manual V1 2 0112 5 67 a al N e aq PCS 60 User Manual Splicecom 5 maximiser PCS 60 Configuration Hot Desking Log In If you are a hot desking User in other words a User who has been given the ability to log in to any phone on the system because for example you need to move around the building or you are rarely in the office and do not need a permanent telephone you can log in via a PCS 60 The benefit of logging in as yourself rather than using someone else s phone is that all your User settings follow you This means that when you make a call the recipient will know the call is from you you will have access to your User configuration and can set features such as DND Follow Me etc all your Speed Dials will be accessible to you you will be informed when you receive a new voicemail message and you will be able to easily listen to these messages Yo

PCS 60 User Manual - Thorntons Voice and Data

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