Home

FM User Manual v0.1

1. Step 4 Number of Articles and Total Weight of the Booking for Pickup No of Articles Total Weight Address 3 City Suburb Booking Date and Time State A Preferred Pickup Date 0140 2008 Cl Postcode Ready Pickup Time Cost Centre Close of Business Time D D Figure 30 Searching to View Reprint or Resend a Manifest Step 2 By default you will be presented with the option Sender selected to identify who you are in this Bookings process Step 3 For the Account Details of the Booking it will need to be associated with either an Account or Prepaid Consignment On Account If this Booking is to be linked to an Account select On Account from the dropdown and enter the whole Account Number in the field below Prepaid Consignment When creating a Booking for a Prepaid Consignment the Consignment Number will be available from the Prepaid Connote itself In this case select Prepaid Consignment from the Account Details dropdown and enter the full Consignment Number in the field underneath Step 4 Enter the total Number of Articles and Total Weight of all Articles that will be part of this Booking Enter whole numbers in both cases PLEASE NOTE If the Total Weight is more than 20kgs you will also need to enter the Dimensions of the Largest VV cm a H cm L cm Article to be collected see right No of Articles Total vveht 22 Figure 31 Large Article information Page 37 of 48 FREIGHT
2. Figure 22 Selecting Transit Warranty PLEASE NOTE For Consignments where the Transit Warranty amount is more than 10 000 leave this field blank Print the Consignment and download the quotation form from our website www startrack com au Step 9a Details for the individual Articles or multiple identical Articles as part of the Consignment can be managed through the options presented below Home Company Data Consignment Manifest Bookings Tools Manifest status There are no Consignments to be manifested Consignment Management Details Article Information Service Level EXPRESS PREMIUM Details for e All Articles Each Article IrOOUCTS amp v Products EXPRESS PREMIUM Width an Length om Height cm Weight Kgs Number of Articles DELIVER TO PERSON DELIVER TO PERSON PREPAID Dangerous Gog pe None v Total Weight Package Contains EXPRESS SAVER Invoice Number PREPAID Parcel Protection Step 8 Article Dimensions NOTE Australian air Express cannot pick up Sepang ds er Dangerous Goods These consignment articles Siess Total Weight Kg must be dropped off to an AaE Depot Figure 23 Article Dimension and Weight information If the Consignment is only for one Article or a collection of Articles that are all the same Dimension and Weight simply enter the Width Length and Height in whole centimeters and Weight for a single Article once PLEASE NOTE When you have multiple Articles all of the same dimension and weight enter
3. Please remember that this information is case sensitive For example PaSSwokd is not the Same as Password During the first time you login FreightMaster will require the user to carry out a simple security measure Step 1 From the email notification sent from AaE Retail after Registration into the system Step 2 Enter the Username your email address and Password provided in the email Step 3 Accept website Terms of Use Step 4 You will be asked to update your password please change the password at first time login as you cannot use your temporary password again Make sure you choose a password security question and answer that you will easily remember as this information will be required in the future should you forget your password Your password should not be provided to any other person Your new password needs to be between 6 to 10 characters long contain a combination of alpha and numeric characters and contain at least 1 capital letter In the event of a forgotten password use the Forgotten Your Password feature titled as Reset and email your password on the Login Page or contact the FreightMaster helpdesk on 1800 153 000 selecting option 1 for assistance If required you are able to Email Support through fm_update startrack com au FreightMaster Online wre wens betga Fecervet nere EOE banah Page 6 of 48 FREIGHT MAST R Change Password To change your password at any time Step 1 Log into
4. www apple com safari download In addition Users will need to have installed Adobe Flash Player Version 9 0 115 0 or later To update to the latest version of Flash Player go to www adobe com products flash about You may need to contact your local IT Support to arrange installation of these products FreightMaster is designed to operate with high resolution monitors with a screen resolution of 1024 x 768 pixels Printer Setup FreightMaster will automatically print to the system s default printer If you require printing to another location such as a thermal printer the printer must be selected before entering the FreightMaster site Windows 1 Click Start gt Printers and Faxes 2 Firstly check what Printers your Computer is connected to and whether the correct one is set as a Default 3 If not correct select the Printer you need to use by right clicking your mouse on the required printer and selecting Set as Default Printer Macintosh 1 From the bottom of your screen select System Preferences 2 Select Print amp Fax 3 Click the or Add button 4 Select Default 5 Review or select the Printer required Page 5 of 48 FREIGHT MAST ab System Login FreightMaster is available through http www freightmaster startrack com au To login to FreightMaster you need to enter both your Username and Password The username will be your email address and an initial password emailed to you from AaE Retail
5. Close the Address Book keen Figure 11 The Address Book Step 3 Initially the Address Book will be blank To Add an Address click Ea ada to open the Address Details form Page 12 of 48 FREIGHT MAST ab Company Name Location Name Address 1 Address 2 Address 3 City Suburb State Postcode Figure 12 Entering a New Address Step 4 The following information needs to be entered for each Address Company Name of the Receiver The Location Name is a unique reference for you to distinguish between Addresses Examples could be something like Peter at the Warehouse or Dad s Shed Street Address is required through the Address 1 field City Suburb and Postcode as also needed for each Address within your Address Book Step 5 Enter the Address information as required and click Save Step 6 The new Address will be listed within the Personal Address List below You are able to continue adding as many Addresses as required at any one time HANDY TIP The Address you enter into the Address Book can be used for the Receiver Details of a Consignment Pickup Address for a Booking or Receiver Address of a Booking Delivery Page 13 of 48 Editing an Address FREIGHT MAST gt R Once an Address has been entered into your Address Book it is extremely easy to update Step 1 Step 2 Tab from Bookings Address Book Take yourself to either the New Consignments area or Bookings From either the
6. If there is more than one Article within a Consignment and ir you only wish to Reprint one label click mag to create only a fresh label for the one Article Reprint Consignment If the Consignment has more than one Article and l tepri onsignme l you require reprints of all labels click to print off new labels for every Article in the Consignment PLEASE NOTE Labels will be updated to note that it is a Reprint e View Like the confirmation popup presented after creation selecting to View the Consignment will present the final details of the Consignment Status of Consignments that have previously been Printed or Reprinted and Cancelled for reasons such as the Consignment no longer being required order from the customer was rejected etc After being Cancelled a Consignment cannot be reversed Cancelled Consignments are automatically included within your next Manifest to ensure all Article Totals Billing and Driver requirements are met Cancelled Consignments are listed within appropriate Search results for 12 months before being automatically cleaned from your system Similar to the Printed Consignments Reprinted simply indicates that there has been an additional printing of the Article or Consignment label and it has not yet been part of a Manifest EJ Cancel Selecting the Cancel option will stop the Consignment Through this action the Consignment will be automatically included within your next Manifest to ackno
7. i Address 1 as Address 1 a When do you want to send the consignment Shipment Date 26 06 2010 a Step 3 Shipment Date GES Address 3 What additional information do you want to specify SE SC S City f Suburb City Suburb Reference State s VIC Postcode State Postcode Delivery Instructions Contact Number a Contact Number Authority to Leave Email Address x Email Address i Prini ge ve Draft Res t em nce Figure 19 Creating a New Consignment Details Step 2 Select the Account Number to which the Consignment will be charged depending on your account setup within FreightMaster you may only have one billing Account Underneath the Account information check the Sending Address from which the Consignment will be dispatched To change your sending address click Change Sending Address and highlight the relevant Sending address PLEASE NOTE If additional Sending Addresses are required or those currently listed need modification please contact the FreightMaster helpdesk on 1800 153 000 and select option 1 or email fm_helpdesk startrack com au Step 3 Select the Shipment Date on which you are lt October 2008 gt sending this Consignment The application will default to Today s Date although can be any day Ss MTW TE S from the today to 30 days in the future 1 2 3 4 You can either enter the date in using the format 5 6 7 8 9 10 11 of DD MM YYYY or click on the calendar tool 142 13 14 15 16 17 18 identifi
8. Contact Number Account Details z On Account v Company Name Contact Name Account Number Address 1 Contact Area No of Articles Total Weight Address 2 Connote Required Address 3 City Suburb Booking Date and Time State Preferred Pickup Date 0140 2008 ma i 7 H ES EN Step 6 Pickup Location Ready Pickup Time EEN Details LOST Centre Close of Business Time m e D D Figure 33 Pickup Location Details of a Booking Information marked with an asterisk zz for the Pickup Location is mandatory and most can be used from your Address Book Company Name of the Company where the Pickup will take place The physical Address of the Company Suburb City Postcode of the Company Contact Number of the person who will be assisting the Driver throughout the Pickup Contact Name of the person that will meeting with the Driver at the time of Pickup The Contact Area such as Reception which is where within the building of the Company the Contact Person will be with the Consignments Articles to be collected Page 38 of 48 FREIGHT MAST ab Optional fields in the entry of a Pickup Location include a Cost Centre this information used for reference requirements and whether a Connote is required Step 7 In cases where a Consignment Note is required to be taken to the Pickup Location by Driver at the time of the Booking select the field Connote Required This will indicate that a Manual Consignme
9. Details Tab for the New Consignment or Pickup Details Spe al Manage Address Book to get the following Personal Renevwtek Timbers amp Co Accounting Dept ACME Pty Ltd Dan s Office Peter atthe Warehouse 455 North Road Level 5 13 Smithville Lane Level 14 321 Station Street FLY CREEK NT MELBOURNE vic 3001 DE wooones vic 369 DE 022 DE Address Options Figure 13 Modifying an existing Address Step 3 The information listed will be as entered by you previously To Edit an Address click E4 and the information saved for the Address will be populated into the appropriate fields for example see right Step 4 Make the required modifications to the Address and click Save and you re done Company Name Location Name Address 1 Address 2 Address 3 City Suburb State Postcode ACME Pty Ltd Dan s Office Level 14 321 Station Street ss FLY CREEK NT ae 0822 Figure 14 Modifying an existing Address PLEASE NOTE If you make a mistake when changing an Address click Reset to revert to the last saved version Alternatively if you decide mid change that you do not need to update the Address click Cancel and your changes will not take affect Page 14 of 48 FREIGHT MAST ab Deleting an Address If an Address is no longer needed deleting it from the Address Book list is as simple as two clicks To delete an Address from your Address Book Step 1 Take yourself to either the New
10. Driver at the time of Pickup Producing a Manifest Step 1 Step 2 Step 3 Step 4 Step 5 Home Consignment From the Main Menu select Manifest and then Manifest from underneath Automatically you will be presented with all Consignments that are ready for Manifesting for your default Sending Address Each Address you are associated for your Company will be listed as part of Associated Addresses To change the location you wish to Manifest Consignments from simply select the required Location from the drop down Each of these Locations Consignments will be selected under the column titled Manifest You are only able to manifest one Location at a time PLEASE NOTE If you do not want a consignment to be part of the Manifest unselect the checkbox under the Manifest column for the relative Consignment If Cancelled Consignments exist at this time they will automatically be included within the Manifest See Cancel a Consignment Click Manifest Selected to send an Electronic Manifest to AaE Retail and produce a PDF report for Printing When the PDF Report is presented it is recommended to Print immediately Once the Manifest Report has been generated staple the pages together and place with the Consignments included within it Complete a Booking to organise a Driver to come and collect your Articles The Manifest report must be signed and handed to the Driver on collection san Step 1 Select to Manifest
11. FreightMaster select Change Password from the top right hand corner of the screen a pop up window will appear Step 2 Enter your Old Password New Password then Confirm New Password Change Password New Password Confirm Password Figure 1 Changing User Password Old password must be entered correctly and both the new and confirmed passwords must match PLEASE NOTE Your new password will now be active and required the next time you login Logout At the end of each FreightMaster session click the Logout button at the top right hand corner of the screen Logout button Confirm Logout Are you sure you want to logout All Unsaved data will be lost Figure 2 Logout Button Once logout is confirmed the session will end and the application will return to the login screen Re entering FreightMaster after this point will require you to login again Terms of Use FreightMaster Terms of Use must be read understood and agreed by each user every time you login This information includes everything that Users will need to know about the website in Page 7 of 48 FREIGHT MAST ab terms of information transfer data collected and the connections between the FreightMaster Application Australian air Express Retail and associated systems Service Conditions Each time a Manifest is created agreement to the Service Conditions is required This information details the Services Warranties and Contract Terms of send
12. able to organise your freight needs anywhere anytime all you need is an Internet Connection With the power of the Internet it means that all Logistics and Freight Management requirements can be soon managed online with fast cost effective and easy to use state of the art technology Billing Accounts When entered as a User of FreightMaster you are linked to a Billing Account for your Company In some cases more than one Billing Account is linked to a Company and in these cases more than one Account may be linked to you as a User When consigning Freight through FreightMaster each Consignment is by default billed to an Account you are assigned If you are linked to more than one Account the option to bill to a different Account is always available when creating your Consignments To change the Billing Account for a Consignment Step 1 Start the process of Creating a New Consignment by selecting Consignment gt New Consignment Step 2 Against the question On which account should we bill this consignment a dropdown box will list the Account you are linked When you first view the page your Default Account is selected first Step 3 Click the button within the Account Number dropdown Step 4 From the list provided click the Account Number you wish to use and continue your Consignment creating your Consignment as normal PLEASE NOTE If you are only a Bookings user of FreightMaster this option will not be avai
13. and medicine radioactive material a corrosive substance or magnetised materials oiled paper or polymerisable materials Page 8 of 48 FREIGHT MAST ab Navigating FreightMaster All FreightMaster functionality is accessible through a three part menu based process including a Main Menu User Options Menu and Footer For the Main Menu additional options may exist under each menu item i Main Menu Home Consignment Manifest Bookings Options Figure 3 Main Menu PLEASE NOTE Some Users of FreightMaster will have a limited list of options within the Main Menu such as only Home and Bookings Additional menu for User Options is positioned at the top right hand corner of every screen As well as a welcome message options within this menu allow you to Change Password Logout and Online Help Welcome Keith Beard Change Password Logout Help User Options Menu Figure 4 User Options Menu Home A homepage is available to all Users and lists the option available to you Also presented is a brief introduction to the FreightMaster Application From this point you are able to access all functionality of FreightMaster from a single click Home Company Data Consignment Wanite st Bookings Welcome to Freightinastet would you tke lo do today 5 Man panio s Manage Users gt Freight Master zs the first relesse of Austraten ar Express s new freight despatch system EJ Manage Accounts Abowing users a r
14. are a number of tools within FreightMaster to make life a little easier for you as a User As well as putting the Manual Consignment Creation process online FreightMaster also offers tools to store and manage regularly used Addresses for Consignment Receivers or your Customers and Booking Pickup Receiver Addresses All these are stored within one easy to use Address Book The Address Book is available from the moment you first login and can be managed without the need to create a Consignment or Booking at the time Address Book The Address Book lists a series of fields that allow for you to enter Addresses of Customers or Booking related locations to save time while creating Consignment or making a Booking The Benefits include Storing your Customer Contact Addresses in one place Easy reference when creating a Consignment or Booking Simple functionality to add modify remove details from your Address book The Address Book is personal You as a User of FreightMaster are able to manage the Addresses that are important to you Adding an Address The addition of an Address into the Address Book is available at anytime over two places of FreightMaster Step 1 Take yourself to either the New Consignments area or Bookings Step 2 From either the Details Tab for the New Consignment or Pickup Details Tab from Bookings click H Manage Address Book to get the following Address Book F Step 3 Add Addresses Personal
15. at 2kgs each One book measuring 30cm wide 30cm long and 5cm high at 2kgs For this Consignment the Total Number of Articles is 11 and Total Weight of 16 Each batch can be entered independently to appear like the visual example above Each Article will have a label with the corresponding weight information listed PLEASE NOTE Some Service Levels only allow for a Single Article See Glossary for more information Page 24 of 48 FREIGHT MAST ab Step 10 All information for the Consignment and associated Articles is now entered From this there are two options To Save the Consignment or Print Step 11a Save Draft Saving the Consignment as a DRAFT is available is cases where you do not need to Print the Labels straightaway or may need to update information later After entering all required information for the Consignment click Save Draft You will be presented with a confirmation page detailing all the aspects of the Consignment if correct click Yes from the bottom of the popup to finalise the save or No if you need to make further changes prior to saving PLEASE NOTE All mandatory information marked with a will need to be entered for a Consignment even if you are only saving a draft FreightMaster works this way as it can be very easy to save a Draft Consignment look at it a week later and forget what you were originally going to Consign Step 11b Print If all the information is entered into the relevant Consignment fi
16. click EJ Manage Address Book Step 3 From the presented list select the Select button next to the appropriate Address Address Book Personal Renewtek Peter at the Warehouse 455 North Road MELBOURNE IC 3001 x G Timbers amp Co Accounting Dept Level 5 13 Smithville Lane VVODONGA Vk 3690 x G ACME Pty Ltd Dan s Office Level 14 321 Station Street FLY CREEK NT 0822 x G Step 3 Selecting an Address Step 4 Click Close to use Address Figure 16 Selecting an Address for a Task within FreightMaster Step 4 Click Close Step 5 The Address will be presented into the relevant fields of the Location Address in question for your Consignment or Booking You are able to make any modifications to the Address if required PLEASE NOTE Although you may select the Address from the Address Book there still may be mandatory fields that require entry Check the fields marked with an asterisk Page 16 of 48 FREIGHT MAST ab The Process of Consigning Freight Understanding the Consignment Process A Consignment is a collective term for a batch of Articles also commonly referred to as Parcels Packages or Items that is being sent from one Location to another Every Consignment and Article within that Consignment has an assortment of information linked to it to aid in the Pickup Distribution and Delivery from your Door to the Receiver reliably and quickly Using the online space as a way for you to manage Freight means that you are
17. completing a 3 Party Booking your information is collected for communication purposes with the addition of a Contact Phone Number Address Book You are able to use your Address Book throughout the Bookings process to save time entering commonly used Addresses PLEASE NOTE Through the Booking process depending on the Account Number entered if creating a Booking on an Account you may be requested to enter a Cost Centre On arrival by the Driver have all Articles ready to go REMEMBER If you have created your Consignments online you will need to produce the Manifest Report signed by both yourself as the Dispatcher and the Driver upon Pick up All Article Items will be scanned by the Driver and collected for processing to the appropriate Receiver s Page 36 of 48 FREIGHT MAST ab Booking Just a Pick Up When booking only a Pickup for Goods that are being collected from you and going to multiple locations a Booking needs to be created as Sender this assumes the following The Pickup Location is where you are physically i e from your place of Business You will be available to meet the Driver at the time specified on the Booking Form Completing a Booking is a very simple process Step 1 From the Main Menu select Bookings Manage Bookings Pickup Details Are you the e Sender Receiver 3rd Party Step 3 Account Details Account Details On Account v Contact Name Account Number
18. number for this Booking should the need arise to contact Customer Support Selecting Yes to print the Booking Confirmation Figure 36 Confirmation to your Booking Report This document can be viewed printed saved or even emailed if required Page 41 of 48 FREIGHT MAST ab Booking a Pick Up 3 Party Bookings A 3 Party Booking is a Booking where the following has occurred You are making the Booking on behalf of both a Pickup Party and Receiver You are neither the Pickup Contact Location or Receiver Contact Location In short a 277 Party Booking can be made by you when you have nothing to do with the physical transition of Goods from the Booking An example is when you are making a Booking for an item to be collected from a Customer and taken to a Repair Shop When creating a 3 Party Booking the main difference of this in comparison to a Receiver style Booking is the addition of your contact details including Name Email and Phone Number in case of emergencies or any questions relating to the Booking from AaE Retail To create a 3 Party Booking Step 1 From the Main Menu select Bookings Step 2 By default you will be presented with the option Sender selected to identify who you are in this Bookings process Change this option to highlight 3rd Party You will notice both an additional tab Receiver Details becomes active and an extra field specifically Your Contact Details for Booking Reference will a
19. on the Main Menu to present the Search Screen Step 2 Locate the relevant Consignment which will be listed as either PRINTED or REPRINTED through the available search options See Search for Consignments Step 3 From the relevant Consignment click EJ Cancel from the Actions column and confirm your choice Be sure to click Cancel on the same line as the Consignment you wish to delete PLEASE NOTE A Cancelled Consignment will be automatically included within your next Manifest for reference when the Driver collects your items After Cancelling a Consignment the following will occur 1 The Consignment will be listed as CANCELLED when listed through the View Consignments tool 2 Cancelled Consignments are automatically included in the next Manifest created for the following reasons a To ensure Manifest Consignment and Article Counts are correct b The Driver is aware of exactly how many Consignments Articles to collect c The Account the Consignment was originally created against may be charged with the Consignment unless appropriately included in a Manifest To Manifest a Consignment please see Producing a Manifest Page 30 of 48 FREIGHT MAST ab Generating a Label Understanding Article Labels Article Labels or Labels for a Consignment are required for a number of reasons The need for the label ultimately aids in the automatic sorting and delivery of packages sent through Australian air Express Retail
20. 3 Address 1 a Address 2 Address 3 City f Suburb 2 State VIC Postcode State Postcode Contact Number a Contact Number Email Address fi Sih Email Address Figure 17 Sending Address of a Consignment Step 3 Click g Change Sending Address to present your list of Addresses PLEASE NOTE For updates or modification to your Sending Address Locations contact your Account Manager or call the FreightMaster helpdesk on 1800 153 000 Option 1 or email fm_helpdesk startrack com au Page 18 of 48 FREIGHT MAST ab Address Book Company H Renevtek Level 4 410 Collins St MELBOURNE IC 3001 Renevwtek Level 6 410 Collins St MELBOURNE VIC 3001 Step 4 Selecting the different Sending Address for a Consignment Figure 18 Sending Address for a User Step 4 When presented your Default Sending Address will be selected To change this simply select the button under the Select column in line with the Address you wish to use Step 5 Click Close Step 6 The Address you have selected will be populated onto the New Consignment Form This Address will be presented on the Consignment Article Labels PLEASE NOTE The Addresses that are part of your Registered User Account of FreightMaster cannot be modified or removed from your Profile This is due to the information being referenced within Australian air Express Retail as part of your central Account information HANDY TIP To ensure your experience with Freig
21. AY NSW 2225 Pickup Contact Steve Smith amma P tten D Change Pickup Information Receiver Details D Manage Address Book Company Name Address 1 Address 2 Address 3 City Suburb State Postcode Pickup Location Details Contact Number Contact Name Step 6 Receiver Details Figure 35 Receiver Details of a Booking Page 40 of 48 FREIGHT MAST ab Step 6 Complete at least the following fields Address information including Street Location City Suburb and Postcode A Contact Number for the person who will collecting the Goods from the Driver The full Contact Name of the person at the Address listed Step 7 Once all the information is entered accordingly click Confirm Booking A summary of all information is presented prior to the Booking being sent to Australian air Express Retail If any piece of information needs updating click No in response to whether the details are correct and make updates however if the information is all correct click Yes and the information will be transmitted to AaE Retail Step 9 After confirming your Booking information it will be sent to AaE Retail for initial processing This will take only a few seconds Upon successful receipt of the Booking a confirmation similar to that on the left will Your Booking has been made with Reference 40276744 be presented The Booking Reference Number is the Would you like to print the confirmation unique
22. Consignments area or Bookings Step 2 From either the Details Tab for the New Consignment or Pickup Details Tab from Bookings click al Manage Address Book Step 3 From the list of Addresses click EJ Delete from the Actions column next to the Address no longer required Address Book Personal Renewtek Peter atthe Warehouse 455 North Road MELBOURNE YIC 3001 E G Timbers amp Co Accounting Dept Level 5 13 Smithville Lane VYODONGA IC 3690 x G ACME Pty Ltd Dan s Office Level 14 321 Station Street FLY CREEK NT 0822 x G Delete an Address Figure 15 Deleting an existing Address Step 4 Confirm your deletion in selecting Yes the Address will be removed from the Address Book immediately You can however re enter that Address again if needed later Page 15 of 48 FREIGHT MASTDR Using an Address The options for Addresses from your Address Book are threefold Each Address can be used As the Receiver Address for a Consignment see New Consignment For the Pickup Address of a Receiver or 3 party Booking See Receiver Booking or 277 Party Booking The Receiver Address of a Receiver or 3 Party Booking In each case to use an Address stored within your Address Book Step 1 Take yourself to the area of FreightMaster you need to work on such as a New Consignment or Booking Step 2 After completing any additional information for the task selected above when entering Address information firstly
23. FREIGHT MAST ab STARTRACK FREIGHT MASTDR User Guide 2014 Consign Manifest Book Australia Wide FREIGHT MAST ab Table of Contents QUICK RETEFENCS GUIQE usie gg Eege Eege ele geb ege EE Reegele 3 Getting Started EE 5 E WEE 5 Pricer De EE 5 SV Sy Ee 6 Cina Ge PAS WOFI saaa E penne banc nenen nr eaee nude suas acetate teeeeeee 7 LOG OUN sacsia ranncanuberssauncorusanesioriesimsusatosaiitr even E es iat ssdnut tinea ianserenszeraun earn eins 7 Wes Ol EE 7 DOP VICS CON GIN e a 8 PRIVACY EE 8 Dangorous GOOS airar E Dee ee ee nee rennet er mee eee ee eee 8 NaVigating FreignUM ase EEN 9 lei 9 New eet eloo EE 10 Viewing and Searching for Consignments s sssssssrsrrrsnrrrnrrrnrrnrrenrrrnrrrrrrnrrrnrrrnnn 10 Creating and Viewing EE 11 Creating Be en e KEE 11 Address Manag GMO NU ET 12 Address BOOK osteo sence Os ewe ee eve ea eee inosine eee eee ee eee eee 12 Adding anr Adaro EE 12 ale ate Ee Reeg 14 BD SUTIN an PRC TEE 15 USING ai AGOGESS siapa E E EE A E 16 The Process of Consigning Freight ees K EE KENE ER EEN K E KEEN E KEE ENEE KEE En 17 Understanding the Consignment Process NNN NENNEN NNN NNN NNN 17 BINO ACCOUNTS rin n sco esietceces es exces a ses E E A 17 Sending Eeer 18 Address BOOK EE 19 CONSIGNMENT MANAGEMENL sesiiisiiinnsicecvescaccsncanesscsesneaenscteenastdeesseteccseieaesssessebadsnesiaestacmensds 20 creating a Consignment EG 20 Search Tor Consignments ee AA E AE AA 26 Options While Searchin
24. IP If you need to move or cancel your Booking you will need to call Customer Service on 13 2345 as soon as possible If you call too close to the time the Booking is due you may not be able to move or cancel it Page 39 of 48 FREIGHT MAST ab Booking a Pick Up Receiver Details When you are arranging a collection form another location for goods being delivered to you a Booking needs to be created as Receiver The simple overview of a Booking as the Receiver is that you are receiving the Goods from somewhere else The process of a Receiver style Booking requires an additional tab of information being the Receiver Details Step 1 From the Main Menu select Bookings Step 2 By default you will be presented with the option Sender selected to identify who you are in this Bookings process Change this option to highlight Receiver You will notice the additional tab Receiver Details becomes active Step 3 Complete all the requirements for the Account Booking Date and Time and Pickup Location see Booking Just a Pickup Receiver Details Step 4 Once all the Booking Pickup Details are complete click Step 5 The tabs for the Booking tool will switch over to present the Receiver Address Name and Contact details for the Booking as demonstrated below Manage Bookings Pickup Details Receiver Details Pickup Information 084 0 2008 Ready at 12 00 Pickup Address Retailer Merch Pty Ltd 26 Riverview Road OYSTER B
25. If Labels are attached incorrectly or get damaged this can affect the timeliness and ease of delivery Each Label lists the following information Consignment and Article Number both of which can be used through Track and Trace Where the Consignment was sent from specifically your Sending Address The Person Company and Address of where the item is headed Information about the Consignment including Description of Contents Weight and Cubic Details Delivery Instructions Barcodes on the Label are used to indicate one of three things Consignment and Article Barcode used by the Driver when collecting the Consignment This barcode will electronically track the Consignment throughout the delivery process Whether Authority to Leave has been selected for the Consignment A Routing Barcode used for Port Distribution It is extremely important to print and attach your Label as soon as they are printed Printing Labels for Articles of a New Consignment After entering all Consignment information click Print from the bottom of the Details or Article Information Tabs of the Consignment Screen Step 1 From the Main Menu select Consignments gt New Consignment Step 2 Complete the information required for the Consignment See Creating a Consignment Step 3 Once all information is entered click Print After confirming the information for the Consignment printing will start automatically through your Default Pr
26. MAST ab Step 5 Enter the Booking Date and Booking Date and Time Time in the fields provided Preferred Pickup Date 0140 2008 mal The Pickup Date will default to Today although can be set Ready Pickup Time up to 30 days in the future Close of Business Time You are not able to Book a Pickup on Weekends or State Figure 32 Large Article information Public Holidays The Ready Pickup Time is the time on the Date selected that is the earliest point the Goods can be collected by a Driver When entering the time note that the information is in 24 hour time and needs to be filled like 13 00 for 1pm If your Goods are ready at the time you are completing the Booking you are able to set the Ready Pickup Time for a Booking today current date the time needs to be now 15 minutes This is to ensure adequate time for the Booking to be sent to and reviewed at AaE Retail and Driver notified The Close of Business Time is when you will be closing for the Day entered for the Booking There needs to be at least one 1 hour between the Time your goods are ready for pickup and when you close business for the day Step 6 Once the Account Details Article information and the Date and Time for the Booking are specified information about where the Driver is required needs to be complete as part of the Pickup Location see below Manage Bookings Pickup Details Are you the Pickup Location e Sender Receiver 3rd Party D Manage Address Book
27. Manifest n Manifest List Associated Addresses lt SJ lt 084 0 2008 08 1 0 2008 08 1 0 2008 08 1 0 2008 INTERHAL CORP IS PROJECTS Head Office v Level 3 440 Elizabeth Street Melbourne VIC 3000 119922 UFOS01 30 1 INTERNAL CORP Melbourne Beard JK Vine Nick PRINTED 119922 UFOS01 31 1 INTERNAL CORP Melbourne Beard JK Vine Nick PRINTED 119922 UFOSO1 32 1 INTERNAL CORP Melbourne Beard JK Vine Nick PRINTED 119922 UFOS0133 1 INTERNAL CORP Melbourne Beard JK Vine Nick PRINTED Step 3 Click Manifest Selected to create the Manifest of selected Consignments Figure 28 Producing a Manifest Page 33 of 48 FREIGHT MAST ab Searching for a Manifest Searching for a Manifest may be required for any number of reasons reviewing past details resending to AaE Retail or printing an additional copy Step 1 From the Main Menu select Manifest gt Manifest List see below Home Consignment Manifest Bookings Step 1 Select to Manifest List Manifest Manifest List Manifest Number Created Date From Consignment Number Created Date To 0241 0 2008 2 manifest s found 10003 24 09 2008 15 02 10004 29 09 2008 14 36 Step 3 Select Search to view results Figure 29 Searching to View Reprint or Resend a Manifest Step 2 Within the Search Options including Manifest Number Consignment Number and Manifest Creation Dates enter as much information as you can Step 3 Click Search Step 4 From th
28. The Draft Consignment can then be re saved as a Draft or finalised by being Printed E View Consignment Like the confirmation popup presented after creation selecting to View the Consignment will present all saved details of the Consignment PLEASE NOTE To finalise or print a Draft Consignment you will first need to select to Edit it This is to ensure you create a Consignment with correct information Note that it could be sometime between saving a Draft and actually need the label This process ensures that no mistakes and the most current information is entered for your Consignment PRINTED A Consignment listed as Printed indicates that the Consignment Label s have been printed through the default printer and the Consignment is ready Page 27 of 48 CANCELLED REPRINTED MANIFESTED FREIGHT MASTDR to be selected for Manifest Options for Printed Consignments include EJ Cancel Selecting the Cancel option will stop the Consignment Through this action it will be automatically included within your next Manifest to acknowledge the cancellation and ensure billing to your Account is accurate 5 Reprint After a Consignment has been printed for the first time a number of things many cause you to need a replacement label Such events as spilling coffee on a label ripping the paper or accidentally throwing it out Click Reprint once to be presented with the Article Consignment information and the options to Reprint Article
29. ail format including the name at symbol and a domain such as name domain com PLEASE NOTE These emails will be sent at the time when the Consignment is manifested If you have any questions relating to this process please call the FreightMaster helpdesk on 1800 153 000 option 1 or email FreightMaster Support on fm_helpdesk startrack com au Page 21 of 48 FREIGHT MAST ab Step 5 Once the information is entered about when and where the Consignment is to be directed information about the Article s within this Consignment is required You are able to get to the Article Information tab through one of two ways EIS OM ATARI HEE I HEP tHe Race RB de heticle Article Information Home Company Data Consignment Manifest Bookings onla Manifest status There are no Consignments to be manifested Step 6 Service Level Consignment Management Article Information Service Level EXPRESS PREMIUM Details for e All Articles Each Article Products EXPRESS PREMIUM eight Vos Velo r Ags Number of Articles DELIVER TO PERSON DELIVER TO PERSON PREPAID Dangerous Gooc Step 7 Article Pa rticu lars Total Weight Package Contains EXPRESS SAVER Invoice Number z PREPAID Parcel Protection D NOTE Australian air Express cannot pick up GE Dangerous Goods These consignment articles TS Ce must be dropped off to an AaE Depot Step 8 Parcel Protection Figure 21 Creating a New Consignment Article In
30. and follow the on screen instructions Please note if you have more than one consignment to be collected you only need to request a pick up once that day Page 35 of 48 FREIGHT MAST ab Bookings Pickup Managing Your Booking Booking a Pickup can be done at anytime Depending on how you are setup as a User of FreightMaster creating a Booking may be the only option available PLEASE NOTE If you are only able to use the Bookings feature of FreightMaster and would like to extend your options to include creating Consignments and Manifesting please contact your Account Manager There are three types of Booking available within FreightMaster all of which depending on your role within the Booking itself Sender If you are creating a Booking for one or multiple Consignments Articles and they are destined for various recipients you need to complete the Booking as the Sender This indicates that the Consignments Articles are to be picked up and managed through a Distribution Point Receiver When creating a Booking in the case of a Receiver this indicates that the Consignment Articles are being picked up from another Location and delivered to you as the Receiver of the Booking 3 Party When creating a Booking when both the Pickup and Receiver Address are not yours complete a 3 Party Booking This occurs in situations where a Pickup may be for Goods you sold to a Customer that need to be taken to a Repair Shop When
31. anga Of logistical options af the touch of 4 mouss Freight Master ensdtes you to focus on the more Manage Addresses imecriart issues of your Business offering a mumber of orine options now wth more sophisticated state ot tine art lectrrtogy Sch fer D Create Consignment D Manage Manitests D Make a Booking D track Consignment BE D Logout Selecting the Home option Figure 5 The FreightMaster Homepage Page 9 of 48 FREIGHT MAST ab New Consignments As part of the Consignment option of the Main Menu options available are to create a New Consignment or View a Standard or E Connote this being a list of all Consignments created by Users of your Company Through the Consignment option as part of this menu item two tabs will be presented Tab 1 The Details tab is used to reference Account Numbers Consignment Information Receiver Details and Contact Information for a Consignment Mandatory fields are marked with an asterisk Home Consignment Manifest Bookings Details Tab Consignment Management Details Article Information Figure 6 New Consignment Screen with Details Tab Selected Tab 2 The Article Information tab is used to select Service Level and list Article Details including number of articles weight and dimensions Home Consignment Manitest Bookings Article Information Tab Consignment Management Details Article Information Figure 7 New Consignme
32. aware of the dangerous or hazardous nature of the Goods or not This definition includes goods forbidden limited or restricted from time to time by any applicable laws regulations or guidelines The weight of the Goods rounded up to the nearest whole kilogram Leaving the Goods at the place you specify for us to take the Goods or as close to that as we reasonably and practically can Any circumstance beyond our control such as inclement weather industrial disputes air traffic control unserviceable aircraft war terror nuclear explosion strikes riots civil commotion an airline captain s instructions or act of a public authority Glassware porcelain enamel or fibreglass goods furniture of any kind household or personal effects or any goods that are fragile or marked fragile but do not include Semi Fragile Goods Goods accepted from you with any container packaging or pallets supplied by you Any goods and services tax value added or like tax Those terms conditions and warranties implied into contracts at law for the supply of goods and services including without limitation those terms implied by the operation of the Trade Practices Act 1974 which cannot be excluded Goods in the Consignment that have not been delivered and are unable to be located by us Page 44 of 48 Montreal Convention Nominated Value Transit Warranty Perishable Goods POD Related Body Corporate Semi Fragile Goods Servic
33. cally be sent to the sender with the consignment note s and manifest attached Search for Consignments To search for a Consignment previously created options are available through the selecting Consignments gt View Consignment from the Main Menu You will be presented with a screen similar to the one below Consignments Consignment Type v Account Number v Products v Consignment Mote No Article No Suburb Shipment Date From 1506 2010 Esl Shipment Date To 23 06 2010 ra Status All Drafted Printed yg ted Emailed Resent Manifested Cancelled esch E Si Recent E pee EE 18 O ti 90250001 TEST NEW 1 TEST COMPS PERTH TEST 1 Standard PRINTED Ei fa ion 1 2 p 5250001 TEST NEVY1 TEST 2 MELBOURNE 235 Standard PRINTY A 2 Use search options then 250002 TEST NEY 1 TEST 1 PERTH 123 Standard 5 D H click Search Click Get Recent for the last 7 days of Consignments created Figure 26 Searching for an Existing Consignment There are two ways to Search for a Consignment Option 1 Search using one or more of the following filters Consignment Type Account Number Products Consignment Note No Article No Suburb Shipment Date From Shipment Date To All Drafted Printed Reprinted Emailed Resent Manifested Cancelled To Search simply enter as much information as possible into the above fields and click Search You will be presented with a l
34. ct Reprint Consignment All Labels for all Articles within the Consignment will be printed in order of Article Number Step 5 Attach Labels as soon as possible after Printing Attaching Your Labels After a Label is printed it will be presented in one of two forms depending on the type of Printer it was produced through Laser Printing Labels from a Laser Printer will be created across an A4 page These Labels need to be 1 Folded along the fold line 2 Placed into a A5 AaE Retail Document enclosed envelope with the Label side facing upwards 3 Attached to the Article Thermal Printer A Label generated through a Thermal Printer will be produced on a sticker This can be easily and quickly applied to the Article PLEASE NOTE When applying a Label onto an Article attach it to either the top of the package or a flat side that is the same size or larger than the Label itself This ensures that the Label can be scanned effectively by both the Driver on collection through sortation processes within AaE Retail and upon Delivery Page 32 of 48 FREIGHT MASTDR Manifesting To complete the processes required for Pickup each Location must produce a Manifest of all Consignment and associated Articles to be collected by a Driver Through this process detailed below an Electronic Manifest will be sent automatically to the AaE Retail and a Printed Manifest Report created This Document must be signed by the Dispatcher and handed to the
35. ctions column The reprint icon looks like a small laser printer How do I Edit a Draft Consignment 1 From under Consignment on the Main Menu select View Consignments 2 Search for the DRAFT Consignment 3 Select E Edit from the Actions column The edit icon looks like a small pad and pen 4 The Consignment information will be presented ready for modifications This can either be re saved as a draft or printed How do I search for an existing Consignment 1 From under Consignment on the Main Menu click View Consignments 2 Either search using the filters provided or select Get Recent and scroll through the list of Consignments created in the last seven 7 days 3 Ordering the Consignments is available by clicking the respective column headings this will sort the information in ascending descending order Page 3 of 48 FREIGHT MAST ab How do I Delete a Consignment 1 A 3 From Consignment on the Main Menu click View Consignments Search for the Consignment in question this best achieved by entering the Consignment Note Number or Shipment Date Select Led Delete from the Actions column and confirm your choice What does the Consignment Status mean Draft indicates that a transaction has been saved it is not final and can be modified Printed indicates that a Consignment label s has been printed the information cannot be changed the Consignment can only be Manifested or Cancelled Cancelled indicates that a Consignment
36. e Service Level FREIGHT MASTDR Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal 28 May 1999 The fair value of the Goods nominated by you not exceeding 10 000 Subject always to substantiation Means the warranties under Clause 11 from StarTrack Retail Pty Ltd ACN 146 789 979 Service Conditions Goods which are subject to waste deterioration or spoilage over time or through contact with other goods or elements and include fruit vegetables dairy products meat newspapers and magazines Proof of delivery Has the same meaning as in the Corporations Act 2001 Goods that are semi fragile or marked semi fragile including computers and electrical equipment but do not include Fragile Goods The whole of the operations and services we undertake for the Goods Service selected for the transfer of goods through AaE Retail express premium Latest possible pickup earliest possible delivery Your business might be city based it might be country based it matters not With our express premium service your freight will be picked up late in the afternoon and delivered the following business day to most destinations Australia wide including delivery by midday in capital cities and major regional centres With express premium you also have access to range of cost saving pre paid options plus the flexibility to have your consignments delivered either door to door or PO Boxes at Aus
37. e Search results the following information will be displayed Manifest Number Creation Date and Time Number of Consignments that were included in the Manifest Available Actions including View Print and Resend From this point please review information regarding the specific options from the Manifest List Viewing a Previous a Manifest After a Manifest is created within FreightMaster it can be viewed through the Manifest List for a period of 12 months Viewing a Manifest through a PDF Viewing Application is done by Step 1 Search for your Manifest See Searching for a Manifest Step 2 From the list of Manifests click A view next to the required Manifest from the Actions column Step 3 The Manifest will be presented within your default PDF Viewing Application If you are having trouble viewing the Manifest see System Setup From this point through the PDF Viewing Application you are able to View the information save it locally such as to your My Documents or Print Page 34 of 48 FREIGHT MAST ab Reprinting a Manifest If an additional copy or replacement is required for a Manifest it can be easily reprinted at anytime To initiate a Reprint of a Manifest Step 1 Search for your Manifest See Searching for a Manifest Step 2 From the list of Manifests click Print next to the required Manifest Step 3 The Manifest will be presented within your default PDF Viewing Application with the optio
38. ed by a small calendar icon to select from the calendar popup as demonstrated to the right 19 20 21 22 23 24 25 26 27 26 29 SS Figure 20 Selecting a Shipment Date Page 20 of 48 Step 4 FREIGHT MASTDR To the right hand side of the Details Tab enter the Receiver Details into the appropriate fields You can save time by using your Address Book A collection of fields need to be entered in full including Company Name Address Line 1 City Suburb Postcode Additional optional fields including the Delivery Instructions such as Leave at Reception Contact Name and selecting the Authority to Leave are optional although if completed will appear on the Article Label s and Manifest information The Reference Field within a Consignment can be used for a number of different pieces of information such as Listing a Project to which this Consignment relates within your Business Reference to the Sales Person who confirmed the dispatch of goods Internal reference requirements A Cost Centre Number In some cases the Reference Field is listed as a Mandatory field for an Account you may be associated When required for a Consignment or a piece of information you wish to complete it is recommended you enter the Cost Centre Number or other specific piece of information relevant to your Business Entering an Email Address for the recipient of this Consignment is again optional although needs to be in standard em
39. elds and you are ready to create Article Labels automatically selecting Print from the Consignment screen is your option Once all information is entered click Print A confirmation popup will be presented detailing all the information you entered about the Consignment and Articles At the bottom of the Popup if you are sure all the information for the Consignment is correct click Yes this will then start the printing process for labels and Consignments finalised If the information listed on the popup needs modifications click No and update the information as required For more information about Labels see Generating a Label HANDY TIP If you are creating a Consignment with multiple Articles and need to remove one from a Consignment this can be done by selecting the Article you need to delete from the Consignment and clicking Remove Article as demonstrated through the example below Figure 25 Removing Articles from a Multiple Article Consignment Page 25 of 48 FREIGHT MAST ab Creating an E Connote In addition to enabling you to create and email consignment notes to your customer using E Connote increases tracking visibility and allows you to control your returns reverse logistics by locking down a particular service type To create an E Connote simply follow the steps above for creating a standard consignment enter in the Senders and Receivers Email address and select Email rather than print An email will automati
40. ended at The Hague 28 September 1955 and as amended by the Montreal Additional Protocol 4 signed at Montreal on 25 September 1975 Montreal Additional Protocol whichever may be applicable Page 46 of 48 Index 20kg Articles 31 3 Party Booking 42 Contact Phone Number 42 Account Number 17 Add Article 24 Adding an Address 12 Address Book 12 19 Adding 12 Deleting 15 Editing 14 Location Name 13 Use Address 16 Using Address 16 Address Management 12 Apple 5 Article Information 10 Article Labels 31 Attaching Your Labels 32 Authority to Leave 31 Aviation Transport Security Laws 44 Billing Accounts 17 Booking 37 3rd Party 36 3rd Party Booking 42 Cancel 39 Close of Business Time 38 Connote Required 39 Cost Centre 39 Date and Time 38 Managing 36 On Account 37 Pickup 37 Pickup Date 38 Pickup Details 14 Pickup Location 38 Prepaid Consignment 37 Ready Pickup Time 38 Receiver 36 40 Receiver Details 40 Sender 36 37 Using Address 16 Booking Assistance 4 Booking Confirmation Report 39 41 42 Booking Date and Time 38 Booking Reference Number 39 41 42 Bookings 36 Add Address 12 Delete Address 15 Edit Address 14 Pickup Details 11 Receiver Details 11 Cancel 4 Cancel Booking 39 Cancel Consignment 28 Change Password 7 Charges 44 Close of Business Time 38 CN 44 Connote Required 39 Consignment Number 34 Consignments Account Numbe
41. for Consignment Click Article Information tab to enter Article Details Select Service Level from drop down menu Select Product from drop down menu Note the product drop down list will become active when you select express premium as your Service Level 9 Enter the total Number of Articles 10 Enter aggregated Total Weight in kilograms as a whole number no decimals 11 Provide a general description of contents within Package Contains 12 Enter Invoice Number or customer reference 13 Across the right hand side of the Article Information enter the Physical Dimensions and Weight of one or all Articles recommended for larger articles 14 Click Save Draft to save for further processing or Print to complete and generate label SS a En How do I complete a Manifest 1 Click the Manifest option from the Main Menu and select Manifest 2 All Consignments ready for Manifesting will be listed to refresh the list click Get All 3 Select those Consignments to be Manifested 4 Click Manifest Selected Printing and electronic web transfer will start automatically How do I Print a Label Click Print once all Consignment information has been entered After printing no further editing will be possible How do I Reprint a Label 1 From the main menu select Consignment and click the View Consignments 2 Search for the required Consignment easiest by Consignment Note Number or the Date it was due to be Shipped 3 Click the Reprint Icon in the A
42. formation Step 6 From the drop down option titled Service Level select the required Service for this Consignment A few things that need to be taken into account include where the Consignment Receiver is in comparison to you how quickly you require the Consignment to be sent and whether you are able to use the various AaE Retail Prepaid Services Further questions regarding Service Levels can be directed to your Account Manager Each Service Level is detailed in the Glossary at the end of this Manual Note When selecting express premium you will have the option to select add on s from the Products drop down menu Step 7 Article particulars such as information about the Products total Number of Articles and Total Weight are required in the context of the whole Consignment even if you are sending more than one Article The Total Weight needs to be rounded up to the next whole number For example if all your Articles in a Consignment are from 3 1 to 3 9kgs you need to round this up to 4 in the Total Weight field Optional information such as what the Package Contains and Invoice Number are available for your reference Page 22 of 48 FREIGHT MAST ab Step 8 To select Transit Warranty for this consignment select the check box as Parcel Protection vV demonstrated to the right and enter the value of the whole consignment as whole Australian Dollars such as 350 for 350 Declared Yalue You do not need to enter the Dollar Sign
43. g Consignments ssassasssssassarsannnrsarrnrnnrnnrnnrnnrnnrnnrnnrnnnnn 27 Edita Draft ees EE 29 Dae T D e ne tet rene Tee Tern nt ey er er re ire rrr rrr ree 29 Caneel a COMSIGMINGNE EE 30 GENGFating a LADE siiin REEERE EREA A SERAN 31 Understanding Article e EE 31 Printing Labels for Articles of a New Consignment ccc ccceee cece ee eeeseeeeeeeeeeeeeeeeeeaaaaas 31 e ele teller ag Ee EE 32 Attaching Your EAN CUS pre ccna tec E AE EE a a ie ocee tos eee 32 wd Lut EE 33 POG SN EE 33 Searching breit 34 Viewing a Previous a Eu EE 34 Reprinting a E IEN 35 ROSS GIRO Mano ee 35 BOOKINGS 7 PICK UD E 36 Managing rour BOOKING E 36 BOOKING JUSt ai PICK EE 37 Booking a Pick Up Receiver Details ee NENNEN ENEE EEN NENNEN NENNEN NNN NNN 40 Booking a Pick Up 3 Party BOOKINGS ccccccscceeeeeeeeeeeeeeeeeeeeeeeeaeeaeeaeeneeneenenannentes 42 F rth r ASSISTANCE sisi iisincne nciccewnsicceaccasenaneunatinunnasunwnndanaw AREE EAEn 43 LOOKING after Your Freight and YOU EE 43 Kleer SE GIOSSALY e a E 44 Tnd OX EE 47 Page 2 of 48 FREIGHT MAST ab Quick Reference Guide How do enter a new Consignment 1 Click Consignments main menu option and select New Consignment 2 On the Details Tab select the account number and sending address for the Consignment Select the Shipment Date of the Consignment can be up to 30 days in the future Enter Receiver Details fields with an asterisk are mandatory List any Delivery Instructions
44. has been stopped prior to Manifesting Reprinted indicates a Printed Consignment or Article that has been Reprinted Manifested indicates that the Consignment has been included in a Manifest This Consignment cannot be Reprinted or Cancelled however is listed as part of the Company Consignment History for 12 months Emailed indicates that an E Connote has been created and emailed to the customer Re sent indicates that an E Connote has been re sent to the customer What is Transit Warranty This innovative service from StarTrack provides even greater peace of mind and protects the value of your Consignments in the event of loss or damage at a charge of 2 15 plus GST of the consignment value Transit Warranty must cover the total Consignment not individual Articles Transit Warranty for Consignments with a Declared Value over 10 000 00 can be arranged by downloading the Quotation Form from our website www startrack com au Please read our Service Conditions prior to selecting Transit Warranty as some goods and services are excluded How do Add Transit Warranty 1 2 Transit Warranty can be added by selecting the Transit Warranty check box for any given Consignment When selecting this an additional field will appear In the Declare Value field enter the Australian Dollar value of the Consignment as a whole number For example where value is A1 000 enter 1000 Where can find Online Help To access Online Help click on the
45. htMaster is as streamlined as possible your default Sending Address can be changed if you move Locations by contacting the FreightMaster helpdesk on 1800 153 000 selecting option 1 or email fm_helpdesk startrack com au Address Book One final aspect of understanding the Consignment and Bookings process is the ability to store and use common Addresses of Clients Customers Service Providers or Contacts that may be the Receiver of a Consignment or Booking Delivery or Pickup Location for a Booking Opening management and using Addresses from your Personal Address Book is available through selecting Manage Address Book Further information is detailed through the Address Book Sections of this User Manual Page 19 of 48 FREIGHT MAST ab Consignment Management Creating a Consignment Consignments can be created at any time after successfully logging into FreightMaster Step 1 To start the process for creating a new Consignment simply select the option titled New Consignment under the Consignment option on the Main Menu Step 2 Account Number and Sending Address Step 4 Receiver Details Consignment Management Details Article Information Consignment Type A Standard v Sender Details Receiver Details EN Change Sending Address gt Manage Address Book On which account should we bill this consgjinment Contact Name a en Contact Name Leon a ae Account Number az 119935 w Company Nama HS Company Name a
46. ing Consignments through Australian air Express Retail Questions about these Service Conditions may be addressed to AaE Retail on 13 2345 or sent via email at fm_helpdesk startrack com au Privacy Information about your privacy both personal and based on the information collected through actions when using FreightMaster are outlined in the Privacy information located on the Footer of the screen at all times As per the Privacy Act and the National Privacy Principles NPP s FreightMaster and AaE Retail will not sell rent trade or otherwise supply to third parties any personal information obtained from you unless you consent Further information is available online through the Privacy link on the Footer of FreightMaster EE Dangerous Goods NOTE AaE Retail cannot pick up Dangerous Goods Any Consignment with a Dangerous Goods classification must be dropped off at an AaE Retail Depot This includes any goods of a dangerous or hazardous nature whether you are aware of the dangerous or hazardous nature of the goods or not This definition includes goods forbidden limited or restricted from time to time by any applicable laws regulations or guidelines Dangerous Goods can be outlined as anything that is an explosive compressed gas based substance flammable liquid or solid combustible substances oxidising material such as some adhesives bleaching powder hair or textile dyes toxic or infectious substances poison including drugs
47. inter For more information about Printers please see Printer Setup Step 4 Attach Labels to all Articles as soon as Printing is finished HANDY TIP If one of your Articles is more than 20kgs alone it is required that a CAUTION sticker applied to it The presentation of the CAUTION sticker is required for a number of reasons first and foremost for your safety The identification is also for the safety and planning of Drivers and Logistical Staff within AaE Retail when managing your Consignment Page 31 of 48 FREIGHT MAST ab Reprinting Labels If a label is damaged or lost it may be reprinted at anytime before the Consignment is manifested Step 1 Select View Consignments from under Consignment on the Main Menu to present the Search Screen Step 2 Locate the relevant Consignment which will be listed as either PRINTED or REPRINTED through the available search options See Search for Consignments Step 3 Click Reprint Label from the Actions column alongside the relevant Consignment record You will be presented with information about the Consignment and a confirmation as to whether you wish to print the individual Article or whole Consignment Step 4 Select either Reprint Article or Reprint Consignment Reprint Article Only the Label for the Article selected will be reprinted through the Default Printer Reprint Consignment When more than one Article is part of a Consignment and all require reprinted sele
48. ion Name 13 Page 47 of 48 Login 6 Logout 7 Lost 45 Macintosh 5 Main Menu See Managing Your Booking 36 Manifest 4 28 33 Producing 33 Reprinting 35 Resending 35 Search 34 Selecting Consignments 33 View 28 Viewing 34 Manifest Number 34 Menus Footer 9 Main Menu 9 User Options 9 Montreal Convention 45 Multiple Article 24 Next Flight 46 New Consignments 10 Nominated Value 45 On Account 37 Online Help 4 Operating System Macintosh 5 Windows 5 Package Contains 22 Password 6 Personal Address List 13 Phone Numbers 4 Pickup 36 Pickup Date 38 Pickup Details 11 Pickup Location 38 POD 45 Prepaid 47 Prepaid Consignment 37 Print 4 Booking Confirmation Report 39 Laser Printer 32 Reprint Article 27 Reprint Consignment 27 Reprinting Manifest 35 Thermal Printer 32 Print Consignment 25 27 Printer Setup 5 Printers FREIGHT MASTDR Macintosh 5 Windows 5 Privacy 8 Producing a Manifest 33 Ready Pickup Time 38 Receiver Booking 40 Receiver Details 11 21 40 Related Body Corporate 45 Remove Article 25 Reprint 4 27 Reprint Article 27 32 Reprint Consignment 27 32 Reprinting a Manifest 35 Reprinting Labels 32 Resending a Manifest 35 Safari 5 Save Draft 25 Search Consignments 26 Manifest 34 Searching Consignments 10 Searching Consignments 10 Searching for a Manifest 34 Security Question 6 Select Address 16 Semi Fragile Goods 45 Sending Addre
49. ist of matching Consignments Page 26 of 48 FREIGHT MAST ab Option 2 Select Get Recent for all Consignments created within the last seven 7 days HANDY TIP The FreightMaster Search matches your search criteria against stored information To ensure the most accurate result when Searching enter as much information as possible about the Consignment you are looking for Options While Searching Consignments After a Search for Consignments a number of tasks can be performed with a single click and are all available from the Actions column of Search Results as pictured below Actions HUNTINGDALE DRAFTED UE Beete JANNALI Inv 7746 PRINTED UD ES available for Consignments MEADOWBANK Proec Sep REPRNTED 0 Ei saved within LITTLE LONSDALE MANIFESTED J A FreightMaster Figure 27 Viewing Draft or Consignment Status From the list of Consignments the options available depend on which point in the creation process the Consignment is currently placed For example The Status of Will have the following options available DRAFTED A Draft Consignment is a whole Consignment that has not yet been finalised by Printing a Label From the Search screen a Draft Consignment you can EJ Delete After this point the Consignment will be totally removed from FreightMaster E Modify Edit Select the edit icon to open the saved Consignment information in the appropriate Consignment fields for additional information or changes
50. lable HANDY TIP If you need your Account Number information updated or reviewed please contact your Account Manager or the FreightMaster helpdesk on 1800 153 000 option 1 or email on fm_helpdesk startrack com au for further assistance Page 17 of 48 Sending Address FREIGHT MASTDR The Sending Address available to a User may vary and this process starts when you become of Registered User of FreightMaster For example if you work for a Company with a number of Locations and you work from more than one like Head Office and the Warehouse you are able to have FreightMaster organised to list Addresses from your Company where you send Freight If you are linked to more than one Sending Address for your Company when you first view the New Consignment area of FreightMaster the first address listed will be your Default Sending Address If this needs to be updated or changed contact your Account Manager or the FreightMaster helpdesk on 1800 153 000 option 1 or email fm_helpdesk startrack com au for assistance To change the Sending Address for a Consignment Step 1 Select Consignment gt New Consignment Step 2 On the New Consignment screen your Default Sending Address will be presented much like the example below D Change Sending Address Contact Name s Company Name s E o o oOo l Address 1 Address 2 Address 3 City l Suburb a Step 3 Changing the Sending Address for a Contact Name Company Name
51. lso be presented on the Pickup Details Tab Step 3 Complete all the requirements for the Account Booking Date and Time and Pickup Location see Booking Just a Pickup Step 4 Enter your Contact Phone Number including the Area Code in the field provided see right Your Contact Details for Booking Reference Contact Humber Step 5 Click over to the Receiver Tab You will notice that the Pickup information as well as your Contact Details will be presented to the left hand side of the form Step 6 Complete the Receiver Details for the Booking See Booking Receiver Details Step 7 Once all the information is entered accordingly click Confirm Booking A summary of all information is presented prior to the Booking being sent to Australian air Express Retail If any piece of information needs updating click No in response to whether the details are correct and make updates however if the information is all correct click Yes and the information will be transmitted to AaE Retail Step 8 After confirming your Booking information it will be sent to AaE Retail for initial processing This will take only a few seconds Upon successful receipt of the Booking a confirmation will be presented Please note the Booking Reference Number is the unique number the Booking if you need to contact Customer Support In the case of a 3 Party Booking select Yes to print the Booking Confirmation Report This document can be viewed printed
52. n to Print presented immediately If you are having trouble viewing the Manifest see System Setup Resending a Manifest From time to time there can be a problem in the transmission of information between your Internet Browser and Australian air Express Retail main example being a loss of Internet Connection In this case the option to Resend the Manifest to AaE Retail may be required Resending the Manifest can be achieved by Step 1 Search for your Manifest See Searching for a Manifest Step 2 From the list of Manifests click a Resend next to the required Manifest from the Actions column Step 3 You will be asked to confirm this choice click Yes Step 4 FreightMaster will resend the Manifest File When this is complete you will be notified with confirmation of the transmission of data and asked if you wish to then Reprint the Manifest Step 5 If an additional copy of the Manifest Report is required acknowledge the option to Reprint if not simply click No The information from the Manifest file is not changed in anyway from the Original File and the Resent version If problem exist in the transmission of your Manifest information contact the FreightMaster helpdesk on 1800 153 000 option 1 for assistance or Email FreightMaster Support on fm_update aae com au Creating a Booking for the Consignment A box will appear asking you would you like to make a booking for this consignment If yes click Yes
53. nt Note will be available from the Driver when they attend to your Pickup Step 8 Once all the information is entered accordingly click Confirm Booking You will be presented with a summary of all information for review prior to the Booking being sent to Australian air Express Retail If any piece of information needs updating click No in response to whether the details are correct however if the information is correct click Yes and the information will be transmitted to AaE Retail Step 9 After confirming your Booking information it will be sent to AaE Retail for initial processing This will take only a few seconds Upon successful receipt of the each 00kiNg a confirmation similar to that on the left will Your Booking has been made with Reference 40276744 be presented The Booking Reference Number is the unique number for the Booking in case you need to mmm Eha contact Customer Support Selecting Yes to print the confirmation will automatically Figure 34 Confirmation to your Booking produce a Would you like to print the confirmation Booking Confirmation Report a PDF Document for your reference This document can be viewed printed saved or even emailed if required PLEASE NOTE In some cases the Cost Centre will be requested depending on the Account Number entered When this occurs simply enter the Cost Centre details into the appropriate field for the Booking and click Confirm Booking again HANDY T
54. nt Screen with Article Information Tab Selected Viewing and Searching for Consignments From the View Consignments option under Consignments from the Main Menu Users can view edit or process Consignments A search function also allows filtration through currently saved Consignment and Articles for your Company Consignments Consignment Type v Account Number Products v Consignment Note No Article No Suburb Shipment Date From Es Shipment Date To Cl Status AN Drafted Printed Reprinted Emailed Resent Manifested Cancelled so ee a Figure 8 The View Consignments Screen Page 10 of 48 FREIGHT MAST ab Creating and Viewing Manifests Through the Manifest option of the Main Menu you are able to select Consignments to Manifest or View all Manifests previously created Through this tab options include the selection of Consignments for processing and producing a Manifest See Manifesting section below for further information Through the two screens you are able to select and Manifest Consignments Home Consignment Manifest Bookings Manifest Manifest Screen Manifest List Consignments P INTERNAL CORP IS PROJECTS Associated Addresses Head Office v Level 8 440 Elizabeth Street Melbourne VIC 3000 v 08 0 2008 119922 UFO50130 1 INTERNAL CORP Melbourne Beard JK Yine Nick PRINTED vw 08 0 2008 119922 UFO50131 1 INTERNAL CORP Melbourne Beard JK Vine Nick PRINTED Figure 9 The Manifest Sc
55. r 17 Add Address 12 Add Article 24 Article Information 10 Billing Accounts 17 Cancel 28 See Creating 20 Delete 27 Delete a Draft 29 FREIGHT MASTDR Delete Address 15 Delivery Instructions 21 Details Tab 10 21 Dimensions 23 Edit 29 Edit Address 14 Manifesting 33 Modify 27 Print 25 Receiver Details 21 Remove Article 25 Reprinting Labels 32 Search 26 Sending Address 18 20 Shipment Date 20 Understanding 17 Using Address 16 Viewing 10 Contact Phone Number 42 Cost Centre 39 Cost of Repair 44 Creating a Consignment 20 Creating Bookings 11 Creating Manifests 11 Cubic Weight 44 Customer Support 4 Dangerous Goods 8 44 Dead Weight 44 Declared Value 4 Default Sending Address 18 Deliver to Person 46 Delete a Draft 29 Deleting an Address 15 Delivery 44 Delivery Instructions 21 Details Tab 10 21 29 Dimension 23 Draft 4 27 Each Article 24 Express Premium 46 Express Saver 46 Express Worldwide 46 Edit a Draft Consignment 29 Editing an Address 14 Email 21 Force Majeure 44 Fragile Goods 44 FreightMaster Service Desk 4 Further Assistance 43 Get Recent 26 Glossary 44 Goods 44 GST 44 Heavy Articles 43 Help 4 43 Home 9 Implied Terms 44 Important Phone Numbers 4 Internet Browsers 5 Internet Explorer 5 Mozilla Firefox 5 Safari 5 Invoice Number 22 Labels 31 Attaching 32 Printing 31 Reprinting 32 Laser Printing 32 Local 45 Locat
56. reen Alternatively users are able to search for and view Manifests previously created by the Company as seen below PLEASE NOTE Manifests remain within the FreightMaster system for 12 months until removed from the database after this time frame if Manifest information is required please contact the FreightMaster helpdesk on 1800 153 000 option 1 or email fm_helpdesk startrack com au Home Consignment Manifest Bookings ee gemeng Company Manifest List Manifests Manifest List Manifest Number Created Date From Ea Consignment Number Created Date To 29 09 2008 Ea 2 manifest s found 10003 24 09 2008 15 02 1 DEA 40004 29 09 2008 14 36 1 DEI Figure 10 The Manifest List Screen Creating Bookings The Booking screen includes two tabs listing Pickup and Receiver information for a Driver from Australian air Express Retail to use Detailed further in this manual the Bookings area of FreightMaster covers Tab 1 Pickup Details Information about where the Driver is required to collect Articles Includes information about the number and weight of the Articles to be collected as well as the time and date required by the Company for a Driver to arrive Tab 2 Receiver Details Details about where the Articles being collected need to be delivered including contact details All the above areas are outlined further in the specific area of this manual Page 11 of 48 FREIGHT MAST ab Address Management There
57. s in weight can be more easily lifted or moved when standing Help To access online help click on the Help icon at the top right hand corner of each page For further assistance contact FreightMaster helpdesk on 1800 153 OOO Change Password Logout Help To access online help click on the Help icon at the top right hand corner of each page Figure 37 The Help Icon Page 43 of 48 Glossary Aviation Transport Security Laws CN Charges Cost of Repair Cubic Weight Dangerous Goods Dead Weight Delivery Force Majeure Fragile Goods Goods GST Implied Terms Lost FREIGHT MASTDR Means the Aviation Transport Security Act 2004 and any regulations made under that Act and any legislation which implements the Convention on International Civil Aviation signed at Chicago on 7 December 1944 A Consignment Note issued by AaE Retail Agreed AaE Retail rates and surcharges or if no agreement listed prices Out of pocket expenses and GST are additional The proven cost of repairing goods damaged by StarTrack Retail Not to exceed the fair value of the goods Calculated by multiplying the height width and depth of goods Assumes a standard weight 250 kg per cubic meter rounded up to the nearest whole kilogram If packed in a tube the diameter of the tube will be used as both the width and height of the goods Any goods of a dangerous or hazardous nature whether you were
58. saved or even emailed if required and will be helpful for both the Contact Points at the Pickup and Receipt Locations of this Booking Page 42 of 48 FREIGHT MAST ab Further Assistance Looking after Your Freight and You In the matters of Health and Safety when Articles or Packages are more than 20kgs in weight these items need to be identified as such because a difficult or awkward lift may be required In this case a CAUTION sticker needs to be applied and taped where appropriate Through either your knowledge or when the item is weight checked the actual weight of the individual item is displayed per piece on the Articles Label The presentation of the CAUTION sticker is required for a number of reasons first and foremost for your safety The identification is also for the safety and planning of Drivers and Logistical Staff within AaE Retail when managing your Article Remember that a number of additional variables also need to be considered when working with items of this much weight these can include the size dimensions of the item strength of those moving it and equipment available or required With this it is important to understand the weight of an item label it accordingly and identify it to Drivers or those moving it Please note All items that are more than 55kgs should use mechanical assistance HANDY TIP If you perform seated work for most of your day even if seemingly small a package that is just 4 5kg
59. siness day This service is available around Australia and includes delivery door to door or to PO boxes with identification recorded along with the proof of delivery A range of prepaid options are available and this service offers electronic freight tracking and proof of delivery Delivery to capital cities and major regional centres by midday the following business day Delivery to remote locations may take up to 48 business hours depending on the location The Application will list 15kgs for the Consignment Prepaid Choose from our range of pre paid 1 kilo 3 kilo 5 kilo amp 15 kilo local prepaid satchels and consignment notes for Overnight delivery Australia wide offered on Express Premium only Any person we arrange to transport the Goods and any person who is an employee agent or sub contractor of any person we arrange to transport the goods FreightMaster Support is available during Business Hours by calling 1800 153 000 and selecting Option 1 at the prompt Alternatively for non urgent matters email Support on fm_helpdesk startrack com au AAE Retail Pty Limited ABN 53 146 789 979 trading as StarTrack and it s Related Bodies Corporate and its officers employees agents and Sub Contractors The sender receiver or the person with whom we contract as applicable Convention for the Unification of Certain Rules relating to International Carriage by Air signed at Warsaw 12 October 1929 or that convention as am
60. ss 18 20 Service 45 Service Conditions 8 Service Level s 22 45 Shipment Date 20 Sub Contractor 46 System 5 Terms of Use 6 8 Thermal Printer 32 Total Weight 22 Transit Warranty 4 23 45 Understanding the Consignment Process 17 User Options 9 Username 6 Using an Address 16 View Consignment 27 View Manifest 28 Viewing a Previous a Manifest 34 Viewing Consignments 10 Viewing Manifests 11 Warranty 45 Warsaw Convention 46 Windows 5 Page 48 of 48
61. the information above as if you were entering information for only one item Page 23 of 48 FREIGHT MAST ab Step 9b If more than one Article of differing dimension or weight is part of the Consignment each batch of Articles need to be entered separately For this select the Each Article button to be able to enter the individual specifications Details for All Articles e Each Article 30 20 d 1 6 20 35 18 2 4 20 30 5 2 1 Figure 24 Multiple Article Dimension and Weight information After selecting Each Article from the top of the form a black table will be presented idd Ar From this click EE for each batch of Articles A popup form will be presented requesting the Width Length and Height in centimetres Weight in whole kilograms Quality of Articles at these dimensions and weight Once entered simply click Add You will be presented with a confirmation about the addition of these Articles to your Consignment click Yes if the information is correct and the Article s will be listed accordingly Repeat this process for as many batches of Articles part of the Consignment EXAMPLE A batch of Articles is a collection of Articles within a Consignment that are all of the same dimension and weight One Consignment can have more than one batch of Articles for example Six boxed books all at 30cm wide 20cm long and 3cms high weighing in at ikg each Four boxes of shoes all at 20cm wide 35cm long and 18cms high weighing in
62. tralia Post retail outlets Standard features End of business day pickup Next business day delivery to capital cities and major regional centres as per Transit Grid Door to door and PO Box delivery Track and trace Proof of delivery Permanent bookings Pre paid rates available for 1kg 3kg 5kg and 15kg local consignments Optional features Deliver on date we will deliver your consignment on the date you specify Deliver to person for FreightMaster users and integrated systems customers AaE Retail will deliver your consignment door to door to the individual you specify Valid identification must be provided by the recipient and will be recorded upon delivery Express saver The low cost option for less urgent deliveries When time is not a critical factor you can take full advantage of AaE Retail s reliability service and security with considerable cost savings by opting for the door to door convenience of our express Saver service Page 45 of 48 Sub Contractor Support We or us or our You your Warsaw Convention FREIGHT MAST ab Standard features Door to door pickup and delivery by COB as per Transit Grid Track and trace Proof of delivery Permanent bookings Minimum consignment charge Deliver to Person Deliver to Person is a person to person delivery freight is picked up at the end of the business day and delivered early next bu
63. will be presented with the Consignment Details Tab with existing details populated Step 4 Edit the details as required Remember that the same rules apply to changing a Consignment as it does creating one See Creating a Consignment Step 5 After making the modifications to your Consignment you are able to Print the Consignment Label s or Save Draft for modifications later HANDY TIP If you are making changes to a Draft Consignment and make a mistake click Reset to revert all changes back to the information last saved Alternately if while making changes to the Consignment and you release that you do not need the Labels just yet click Cancel to close the Consignment This will store the Consignment with the information that was last saved for it Delete a Draft A draft may be deleted at any time through the View Consignments tool Step 1 Select View Consignments from under Consignment on the Main Menu to present the Search Screen Step 2 Locate the relevant Draft through the available search options See Search for Consignments Step 3 To delete a DRAFT Consignment click EJ Delete from the Actions column FreightMaster will seek confirmation before deleting Once confirmed the Consignment will be removed from the system Page 29 of 48 FREIGHT MAST ab Cancel a Consignment A Consignment may be cancelled within the View Consignments tool if required Step 1 Select View Consignments from under Consignment
64. wledge the cancellation and ensure billing to your Account is accurate 5 Reprint In the case of a further issue of the Article or Consignment Label it can be reprinted again if necessary After another Reprint the status will remain the same namely Reprinted eA View Like the confirmation popup presented after creation selecting to View the Consignment will present the final details of the Consignment e Emailed Selecting the email icon will re send the E Connote via email to the sender Indicates that a Consignment manifest has been generated both electronically sent to AaE Retail and Printed Page 28 of 48 FREIGHT MAST ab e View Like the confirmation popup presented after creation selecting to View the Consignment will present the manifested details of the Consignment PLEASE NOTE A Consignment that has been Manifested cannot be deleted or removed from your list and will not be available to view after 12 months Edit a Draft Consignment If a Consignment has been saved as a DRAFT it can be edited from the View Consignments tool available under the Consignment option on the Main Menu To find and update a Consignment simply Step 1 Select View Consignments from under Consignment on the Main Menu to present the Search Screen ready to find your Consignment Step 2 Locate the relevant Draft through the available search options See Search for Consignments Step 3 Click E Edit from the Actions column You
65. zi Help icon at the top right hand corner of any page Where can find further assistance Important Phone Numbers As a User of FreightMaster support is available for you to assist in the use ongoing development and help through the following FreightMaster Service Desk Booking Assistance and Customer Support Technical Problems questions about using the application Booking information and Support call 1800 153 000 select option 1 during Business Hours Alternatively you could send an email to the Team through fm_helpdesk startrack com au Page 4 of 48 FREIGHT MAST ab Getting Started System Setup To be able to use FreightMaster effectively all Users must be connected to the Internet The Internet Browser and any associated Security Software must be set to allow pop ups from the FreightMaster site For more specific details on the allowance of pop ups please consult your Internet Browser Help options FreightMaster is designed to support the following Internet Browsers and Operating Systems Internet Explorer Version 6 or later for Windows Mozilla Firefox Version 2 or later for Windows Apple Safari Version 3 or later for Macintosh To check which version is installed on your system open your Internet Browser and select Help gt About The option to download the latest version go to one of the following sites http www microsoft com windows ie ie6 downloads http www mozilla com firefox http

FM User Manual v0.1

Contents

Download Pdf Manuals

Related Search

Related Contents