ShadowProtect IT Edition User Guide
Contents
1. Select a backup image file to view the following properties about the backup image file set The image file properties helps you determine the best backup image file to restore 5 In the Restore Destination page select the location where you want to restore the backup image then click Next Restoring a backup image to a volume overwrites all data currently on the volume You must have enough space to restore the backup image For example you cannot restore a 4GB backup file with only 2GB of free space Right click a volume entry to do the following e Delete Volume Deletes the selected volume The deleted volume will become unassigned space on the disk that can be repartitioned Set Active Set the volume active Only one partition may be designated as active By setting a volume active the computer will boot to the volume e Create an exact primary partition Available only if unpartitioned disk space exists Create a primary partition on the disk You cannot create more than four 4 primary partitions on a disk e Create extended partition Available only if unpartitioned disk space exists Create an extended partition and divide it into one or more logical partitions Edit boot ini View and modify the boot ini file Edit Policy Opens the Partition Creation Policy Editor Page 42 StorageCraft ImageManager User Guide 6 In the Specify the Restoration Options page select appropriate volume restoration options then click Next2. For more information see Volume Restore Options 7 In the Wizard Summary page review the volume restore job then click Finish View the progress of the volume restore job in the Volume Restore tab Page 43 StorageCraft ImageManager User Guide Volume Restore Options The Restore Wizard provides the following options when restoring a volume e Set Partition Active Configures the restored volume as the active partition in the system the drive the machine boots from e Restore MBR Restore the master boot record MBR as part of the volume restore job The master boot record is stored in the first sector of the first physical hard drive and contains the master boot program and partition table The master boot program uses the partition table to determine the active partition then starts the boot program from the boot sector of the active partition When selected you have the following MBR restore options Restore MBR from the image file Restores the MBR from the backup image file Restore original Windows XP MBR Restores the default MBR that ships with Windows XP Restore disk signature Restores the original hard drive physical disk signature Windows Server 2003 Windows 2000 Advanced Server and Windows NT Server 4 0 Enterprise Edition SP3 and later require disk signatures to use the hard drive Restore Disk Hidden Track Restores the first 63 sectors of a drive Some boot loader applications require this for the syst
3. Page 18 StorageCraft ImageManager User Guide Supported Storage Media ShadowProtect supports the following storage media Locally connected hard drives Removeable hard drives USB or FireWire Network drives SAN NAS iSCSI Optical media CD DVD Blu Ray Page 19 StorageCraft ImageManager User Guide Starting ShadowProtect from the USB Key StorageCraft distributes ShadowProtect IT Edition software and licensing using a USB key The USB key includes a write lock that prevents data writes to the device StorageCraft recommends keeping the write lock enabled except when Updating ShadowProtect IT Edition source files see Updating USB Key Source Files e Booting to the Legacy Windows 2003 XP version of ShadowProtect IT Edition The first time you start ShadowProtect IT Edition you must activate the USB key with the license code you received from StorageCraft when you purchased ShadowProtect IT Edition To start ShadowProtect from the USB key 1 Insert the USB key into an available USB port 2 If ShadowProtect IT Edition does not start automatically browse the USB key and execute START SHADOWPROTECT command script 3 Conditional If prompted enter a valid license code to activate the USB Key When you purchase ShadowProtect IT Edition StorageCraft provides you a license code to activate the USB key Additionally you must reactivate the USB key on a quarterly basis To do this plug the USB key into a system with
4. Boot Configuration Data BCD on systems running Windows Vista Partition Table Editor RE only A simple partition table editor UltraVNC RE only Launches the Remote Management utility where you can configure remote access to systems running Recovery Environment Select Your Time Zone RE only Launches the Time Zone utility where you can adjust the system s time zone information Enable Logging Opens a Logging dialog box where you can specify a location for ShadowProtect log files Refresh Volumes Info Refreshes the Volume List in ShadowProtect Contents Launches the ShadowProtect on line help system The help is available only when running ShadowProtect in Windows not Recovery Environment About ShadowProtect Displays the ShadowProtect version and copyright information Click System Info to open the Microsoft System Information dialog box which contains detailed information about the computer Page 26 StorageCraft ImageManager User Guide Task Panel The ShadowProtect Task panel provides left side access to ShadowProtect tasks and tools The Task panel is organized into the following categories You can collapse and expand each category as desired ShadowProtect Task Panel Options Menu Description Options Tasks Access ShadowProtect Backup Volume Launches the Backup Wizard see Creating a wizards Backup Image File Restore Volume Launches the Restore Wizard see Restoring a Volume Explore B
5. Internet access To load StorageCraft Recovery Environment from the USB key 1 Shutdown the system 2 Insert the USB key into an available USB port then restart the system Make sure the system BIOS is configured to boot from a USB drive before the system s hard disk drive HDD 3 Follow the on screen instructions to load the Recovery Environment For more information about Recovery Environment see the StorageCraft Recovery Environment User Guide Page 20 StorageCraft ImageManager User Guide Creating a ShadowProtect IT Edition CD The USB key contains the source files and license necessary to create a ShadowProtect IT Edition CD You can then use the CD to start ShadowProtect in Windows or load the StorageCraft Recovery Environment To create a ShadowProtect IT Edition CD 1 Insert the USB key into an available USB port 2 Browse the USB key for the ShadowProtect IT Edition image file ENU_ShadowProtect_IT_CD_3 5 iso 3 Use a CD DVD burning software of your choice to burn the ISO image to CD or DVD media From the CD you can start ShadowProtect IT Edition in two ways To start ShadowProtect in Windows 1 Place the IT Edition CD in the system s CD DVD drive 2 If ShadowProtect IT Edition does not start automatically browse the USB key and execute START SHADOWPROTECT command script 3 When prompted enter the IP address of the IT Edition license server that contains your activated IT Edition license For more informatio
6. Systems Supported File Systems Supported Storage Media Page 15 StorageCraft ImageManager User Guide Hardware Requirements ShadowProtect IT Edition has the following minimum hardware requirements Must meet minimum operating system requirements Memory At least 512 MB of RAM or the minimum required by the operating system e Available USB port Page 16 StorageCraft ImageManager User Guide Supported Operating Systems ShadowProtect supports the following Windows operating systems both 32 bit and 64 bit versions where applicable e Windows Server 2008 including R2 e Windows 7 e Windows XP Family including e XP Home e XP Professional e Windows Vista Family including e Vista Home Basic Vista Home Premium Vista Business Server 2003 Standard Edition Server 2003 Standard Edition R2 Server 2003 Advanced Edition Server 2003 Advanced Edition R2 Server 2003 Enterprise Edition Server 2003 Enterprise Edition R2 Server 2003 Datacenter Edition Server 2003 Datacenter Edition R2 Server 2003 Web Edition Small Business Server 2003 e Windows 2000 Server SP4 amp Note ShadowProtect provides Hot Backup capability only on Windows systems that provide VolSnap VSS Vista Ultimate Windows Server 2003 Family including Page 17 StorageCraft ImageManager User Guide Supported File Systems ShadowProtect supports the following File Systems FAT16 FAT16X FAT32 FAT32X NTFS GPT Disks Dynamic Disks
7. e In the Wizards tab click Backup Wizard e Inthe Tasks menu click Backup Volume In the Volumes to Back Up page select the volumes to backup then click Next To backup the entire system select all volumes In the Backup Type page select the type of backup to perform then click Next Perform a Full Backup Makes a full backup image file for the selected volumes Perform a Differential Backup Makes a backup of volume changes since the last Full Backup A Note The ability to make an Incremental backup is available only in ShadowProtect Server Edition and ShadowProtect Desktop Edition In the Backup Name and Destination page specify where you want to store the backup image file then click Next a Select whether you want to store the backup image file on a local or network directory or an optical storage medium CD DVD Blu ray b Browse to or enter the path to the location c Optional Right click a file name then select Rename to change the name of the backup image file In the Options page select the backup image file options then click Next The Options page lets you set file compression security password and encryption image file size splitting and a backup comment For more information about each of these options see Options In the Wizard Summary page review the backup image file configuration then click Finish to create the backup image file You can monitor the progress of the backup in the Task Mana
8. file Spanned image files use a special file extension to indicate they are part of a file set see Deleting Backup Image Files Page 36 StorageCraft ImageManager User Guide Backup Comments You can attach backup comments to a backup image file These comments are available for review when mounting or restoring the backup image file at a later date By default the time and date stamp are added as backup comments Page 37 StorageCraft ImageManager User Guide Advanced Options Advanced backup image file options are available by clicking Advanced in the Options page of the Backup Wizard see Creating a Backup Image File Note StorageCraft recommends using the default advanced option settings unless you fully understand the impact of changing these features Lock Source Volume Default Off On ShadowProtect does not use snapshot technology to backup the volume Instead it attempts to gain exclusive access to the volume If it is unable to gain exclusive access the backup fails Off ShadowProtect uses snapshot technology to backup the volume so that it does not need to lock volume access You must use snapshot technology Lock Source Volume Off to backup a system volume If snapshot technology is not available in the Windows operating system you want to backup you must set Lock Source Volume On or run ShadowProtect from the StorageCraft Recovery Environment When running ShadowProtect from Recovery Environment Sha
9. file using the ShadowProtect Mount utility and view its contents as if it were a regular volume In the event that you need to recover data you can recover specific files and folders from the image or you may recover the entire volume to the exact point in time that the backup image was taken ShadowProtect uses the following types of backup image files to provide a complete disaster recovery solution Backup Images Description Full spf A stand alone image file that represents a disk volume at a specific point in time Full backup image files do not rely on any other files Incremental spi An image file that contains volume changes relative to another backup image file You can create Incremental backup image files relative to Full backup images or other Incremental backup images ShadowProtect also creates an Incremental image file when an existing image file is mounted as a read write volume and modified Incremental backup image files let ShadowProtect offer multiple volume backup strategies including Differential and Incremental backup options See Glossary for information about these backup strategies Note ShadowProtect IT Edition does not support this type of backup Use ShadowProtect Server Edition or ShadowProtect Desktop Edition to take advantage of Incremental backup images Spanned sp_ _ Image files that belong to a spanned image set Spanned image sets are made by breaking a backup image file into pieces for
10. on the mounted image to consolidate file distribution within the volume and free up space at the end of the volume To dismount a backup image 1 Start the ShadowProtect Console see Starting ShadowProtect IT Edition 2 Open the Backup Image Dismount Wizard by doing one of the following In the Tasks menu click Dismount Backup Image In the Mounted Backup Images page select the backup image volume to dismount then click Next Inthe Tasks menu click Dismount Backup Image Inthe Disk Map right click a mounted backup image the select Dismount Backup Image 3 In the Mounted Backup Images page select the backup image volume to dismount then click Next 4 Conditional In the Backup Image Dismount Options page select if you want to Save volume changes or Shrink the backup Image then click Next ee ee La searg De ACT ia These options are available only if the backup image volume is writeable see Backup Image File Mount Options Save changes to incremental file Saves changes made to the mounted volume Right click the Incremental File to save the modified backup image file using a different name Shrink Volume Lets you shrink the volume so you can restore this image to a smaller hard drive This option is available in the following situations Dismounting a writeable backup image of an NTFS volume in Windows Vista or Windows Server 2008 or later Running StorageCraft Recovery Environment using boot option 1 Recomm
11. restore a computer to a given point in time Incremental Image File Backup files containing the sectors that have changed since the last Incremental backup was taken Incremental Images are fast to create and smaller than either Base Image Files or Differential Image Files When restoring a drive or files and folders you must use the Base Image File and the appropriate Incremental Image Files necessary to restore the computer to a specific point in time Lock Volume A software request to gain exclusive access to a particular drive Locking the volume prevents other software programs from changing the file system or opening files during the process of writing the image file Microsoft VolSnap The proprietary Microsoft snapshot technology Microsoft Volume Shadow Copy Service VSS The backup infrastructure for Microsoft Windows XP and Microsoft Windows Server 2003 operating systems as well as a mechanism for creating consistent point in time copies of data The Volume Shadow Copy Service produces consistent snapshots by coordinating with business applications file system services backup applications fast recovery solutions and storage hardware Mount as Drive Letter The process of assigning volumes active primary partitions and logical partitions to specific letter designators in the root namespace of a Microsoft operating system Unlike mount points see Mount Point drive letter assignment permits only letters in the namespace and the
12. subsequent storage systems such as tape backup software Use password encryption to protect backup image files Since ShadowProtect backup images include all the contents of the disk drive use password encryption to help protect data security Include multiple volumes in your backup job If you have databases or applications that span volumes include all relevant volumes in the backup image file ShadowProtect snapshots can operate simultaneously on multiple volumes thereby ensuring cross volume consistency e Periodically save backup image files on a removable hard drive CD DVD and Blue Ray storage lets you easily store backup image files at an off site location This helps ensure available backup images in the case of a disaster Use the Image Conversion Tool to manage backup images You can consolidate backup images split backup images for CD or DVD storage and apply new password encryption to existing backup image files in the event passwords are compromised e Specify drivers for Hardware Independent Restore HIR If an HIR restore fails use the Advanced options to add hardware specific drivers This improves the likelihood of a successful restore to different hardware Page 50 StorageCraft ImageManager User Guide Product Support Technical support for StorageCraft products is available beginning with the release of the product and ending six months after the release of the next major version of the product or after Storag
13. the Family snapshot to manage applications both VSS Windows 2003 2008 Server Family and non VSS and improve backups Additionally ShadowProtect provides a Backup Scheduler that lets you configure automated backup jobs for protected volumes You can schedule Full Image Incremental Images as often as every 15 minutes and manage the retention of backup Image Sets The ShadowProtect Image Conversion Tool simplifies image management by letting you manage existing image files including consolidating files in an Image Set modifying password encryption and compression and merging or splitting image files Capture the Virtual Volume To backup the volume ShadowProtect replicates the virtual volume to create a backup image file A backup image file is a sector by sector representation of the volume at the time the volume snapshot was taken For more information about backup image files see Backup Image Files ShadowProtect writes the backup image file to the designated storage media Options include network storage SAN iSCSI NAS etc removable storage USB FireWire and optical storage CD DVD Blu ray The amount of time it takes to write the backup image file depends upon the system hardware and the size of the image file For information about configuring and creating backup image files see Creating a Backup Image File Page 9 StorageCraft ImageManager User Guide Restore a Backup Image Once you have created a
14. volume that does not physically exist on the system ShadowProtect uses virtual volumes for the benefit of protecting computer systems Volume An area of storage on a hard disk A volume is formatted by using a file system such as file allocation table FAT or NTFS and typically has a drive letter assigned to it A single hard disk can have multiple volumes and volumes can also span multiple disks VSS Aware An application designed to work with Microsoft Volume Shadow Copy Services VSS framework to ensure consistent data backup Page 54
15. volumes Restoring The activity of retrieving computer data from a previously saved backup image file Snapshot A type of backup that provides a point in time view of a volume When you perform a backup or scheduled backup ShadowProtect uses either StorageCraft Volume Snapshot Manager VSM or Microsoft Volume Shadow Copy Service VSS to take a snapshot of the volume Any changes that occur to the volume after the snapshot is taken are not included in the backup Spf A file extension representing a ShadowProtect full or base image file Spi A file extension representing a ShadowProtect incremental or differential image file Sp number A file extension representing a ShadowProtect image file that spans multiple files The number following sp is the sequence of the file in the spanned image file group Point In Time Backup A backup routine that lets you restore a file folder or the entire system to a specific point in time Point in time backups are often used to roll back a computer to a point prior to a computer problem Protected Volumes Volumes that users have selected for backup by ShadowProtect RAID Redundant Array of Independent Disks A collection of disk drives that offers increased performance and fault tolerance There are a number of different RAID levels The three most commonly used are 0 1 and 5 Level 0 striping without parity spreading out blocks of each file across multiple disks Level 1 disk mirror
16. want to leverage proven technology that is already deployed throughout the organization ShadowProtect Solution IT personnel can utilize the Microsoft VSS framework to create full backup images of Windows Server 2003 or Windows XP without installing any additional software ShadowProtect IT Edition supports full system backups using a VSS snapshot Live Backup Problem When taking system backups IT personnel cannot afford to stop each system in order to create a backup image ShadowProtect Solution By leveraging disk imaging with existing Windows snapshot technology ShadowProtect lets IT personnel create live system backups without any system downtime ShadowProtect creates live backup images that include a system s operating system critical data and configuration settings ExactState Backup Images Problem IT personnel need the most reliable and recoverable backup images possible ShadowProtect Solution ShadowProtect includes ExactState backup image technology that lets IT personnel create a backup image file from the StorageCraft Recovery Environment thereby ensuring that all system files and resources are closed so ShadowProtect can back them up properly ExactState image technology supports all Windows server and desktop operating systems Page 7 StorageCraft ImageManager User Guide How ShadowProtect Works ShadowProtect provides robust and flexible disaster recovery by creating and managing backup image files Each backup ima
17. 1 d001 1000 spi Differential image of the C volume with a dependency on the full backup image file C_Vol b001 spf or This type of backup is not available in ShadowProtect IT Edition C_Vol b001 d001 spi C_Vol b001 d000 i001 spi Incremental image of the C volume with a dependency on the full or backup image file C_Vol b001 spf C_Vol b001 i001 spi The only time ShadowProtect IT Edition creates a spi file is when you mount a read write backup image and save changes made to that volume Upon dismounting that volume the changes will be saved out to an incremental file C_Vol b001 d001 1001 spi Incremental backup image file of the C volume with a dependency on the differential backup image file C_Vol b001 d001 i000 which in turn has a dependency on C_Vol b001 spi This type of backup is not available in ShadowProtect IT Edition Note Backup image file names that have a d000 or i000 segment use these name segments only as place holders and indicate that a differential backup image or an incremental backup image are not part of the image and the backup image file has no dependency on a previous differential or incremental backup image file Page 12 StorageCraft ImageManager User Guide File Dependencies By examining the name of a backup file image ShadowProtect users can tell identify the files that it is dependent on However it is not possible to determine if other backup image files are d
18. ImageManager Page 3 StorageCraft ImageManager User Guide ShadowProtect Overview ShadowProtect provides robust and flexible disaster recovery by creating and managing backup image files Each backup image file represents the exact state of your system at a given point in time ShadowProtect provides tremendous advantages over traditional disaster recovery methods Other Methods Shadow Protect 1 Repair hardware if necessary 1 Repair hardware if necessary 2 Collect all necessary OS media 2 Boot from Recovery CD 3 Reload OS from CD ROM 3 Restore entire system or selected files 4 Reboot 4 Reboot 5 Apply multiple service packs FULLY RESTORED IN MINUTES 6 Reboot this could take several reboots 7 Reload backup software from CD ROM 8 Patch backup software to the latest support level 9 Reboot 10 Load recovery tape and restore FULLY RESTORED IN HOURS You should be aware of the following information as you prepare to install and use ShadowProtect e Features and Components e Usage Scenarios Page 4 StorageCraft ImageManager User Guide Features and Components Component Features ShadowProtect Console An easy to use management console that lets you manage the disaster recovery configuration on your Windows system ShadowProtect console provides the following primary features e Microsoft VSS aware Volume Shadow Copy Service so you can unobtrusively back up changes in the background e Wizard based back
19. STORAGECRAFT ShadowProtect IT Edition User Guide 1 shadowProtectIT Edition User Guid amaia aaa ia ei id A a a o tias 3 1 EShadowProtect OVETVISW a tsetse ia A aw ht oe tase ae base ad ane sR ee ne a A A 4 Ta Features and Component occ t e yada kee eee eee Mea dete bee donne badd ade oh wade 5 IAS A apie atreer ane oe 6 IGS USAGE Scenarios 21 cores drake gence AN A A dd 7 T2 How ShadowProtect Works mi ii a a A a S dan E T E at eens 8 121 Create a Backup Image ninia tddi ian a e a E Ad A E a lb d 9 T22 Restored Backup Image sica td ada age E SaR E ENA as enh Ea aupeg 10 123 Backup Image Files cutis aiis PORER A A EE E ee EDE AE ae toe eee E RR 11 1 2 3 1 File Naming Conventions a4 45 04 Accs A e a A deeded Co e E e A 12 1 2 3 2 File Dependencies nia A a A A ade G ee 13 1 3 Starting ShadowProtect IT Edition o ooooocoooooo ro 14 ASA REQUIESMENTS Erica ii e a AA A a ds 15 1 3 1 1 H rdware Requirements cmo A Oe bee Ee eee 16 1 3 1 2 Supported Operating Systems 24 25 24 c0e eed ee a ea ee dd lcd 17 Told Supported RS SYStOMS gt cias ada idad deme tee 18 1 3014 Supported Storage Media caedesv ne cr e e Wess a bak PAD EE Pe Rae ae Rar 19 1 3 2 Starting ShadowProtect from the USB Key 000 cette eee 20 1 3 3 Creating a ShadowProtect IT Edition CD ssec cca eee eee bea eee eee ee ea ne a eee Eee 21 1 3 3 1 Using the IT Edition Licensing Server ccc cen eee erent eee nee een n eee 22 1 3 4 Updat
20. Tool Verify Image Launches the Verify Image Wizard see Verifying Backup Image Files Toolbars Opens the Customize Tool Bar dialog box where you can create customized tool bars for the ShadowProtect UI Status Bar Toggles a status bar at the bottom of the UI that provides application and environment status information Task Panel Toggles the Task Panel see Task Panel Show Detail Tabs Toggles the Details tab for each active backup or restore operation Page 25 StorageCraft ImageManager User Guide Tools Help Access ShadowProtect tools Access ShadowProtect help resources db Note Several tools are available only in Recovery Environment RE For more information about these tools see the StorageCraft Recovery Environment User Guide Network Configuration RE only Launches the Network Configuration utility where you can configure a computer s network access settings HIR Configuration RE only Launches the Hardware Independent Restore HIR utility where you can restore a backup image to a different environment from which it was created Load Drivers RE only Opens the Load Drivers dialog box where you can configure storage drivers for use in Recovery Environment File Browser RE only A simple file browser that lets you browse files and folders of a backup image file Text Editor RE only A simple text editor Vista BCD RE only Launches the Vista BCD editor where you can edit
21. ackup Image Launches the Explore Backup Image Wizard see Mounting a Backup Image File Dismount Backup Image Launches the Backup Image Dismount Wizard seeDismounting a Backup Image File Verify Backup Image Launches the Verify Image Wizard see Verifying Backup Image Files Restore Volumes Experimental Launches a modified Restore Wizard where you can restore multiple volumes simultaneously Disk Copy Experimental Launches the Disk Copy Wizard where you can make exact copies of volumes or disks from one drive to another You must have multiple disk drives in the system to use Disk Copy Page 27 StorageCraft ImageManager User Guide Tools Help Info Access ShadowProtect tools Windows only Access to on line help topics RE only Display system information Note Several tools are available only in Recovery Environment RE For more information about these tools see the StorageCraft Recovery Environment User Guide Network Configuration RE only Launches the Network Configuration utility where you can configure a computer s network access settings HIR Configuration RE only Launches the Hardware Independent Restore HIR utility where you can restore a backup image to a different environment from which it was created Load Drivers RE only Opens the Load Drivers dialog box where you can configure storage drivers for use in Recovery Environment File Browser RE only A simple file b
22. ageManager 4 1 0 are released for English Japanese French German and Portugal Portuguese Recovery Environment Includes an option to change the system keyboard layout The Recovery Environment CD no longer contains a directory with the product installers This was necessary to ensure that the Recovery Environment ISO would fit on a common CD R StorageCraft now provides a separate non bootable ISO file with the installer files Image Manager e Support for VMware ESX and ESXi when sufficiently licensed as HeadStart Restore targets Simplified user interface to improve usability ImageManager now automatically deletes backup image files from a local replication target according to the retention schedule specified in a Weekly or Monthly scheduled backup job Page 6 StorageCraft ImageManager User Guide Usage Scenarios The following use cases introduce several common usage scenarios for ShadowProtect IT Edition Bare Metal Recovery Problem Servers desktops and laptops need to be available and online for employees to stay productive In the case of a disaster systems must be restored as quickly and reliably as possible Manually re installing operating systems and rebuilding user environments requires multiple reboots and can take considerable time ShadowProtect Solution Using Recovery Environment available on the bootable ShadowProtect CD IT personnel can restore an entire system in minutes The disk speed restor
23. annot bypass the encryption on a backup image files You may select from three methods when encrypting a backup image file You may select from three methods when encrypting a backup image file e RC 4 128 bit Fast Faster but less secure than AES 128 bit e AES 128 bit More Secure Faster but less secure than AES 256 bit e AES 256 bit Most Secure Slowest but most secure security option In addition to bit strength the password used to secure the backup image file can affect security Use the following password guidelines to ensure the best backup image file security At least eight characters Random mixture of upper and lower case letters characters and numbers Do not use words found in the dictionary Change passwords regularly or if you suspect your password has been compromised N Note ShadowProtect passwords are case sensitive and support alphanumeric characters Page 35 StorageCraft ImageManager User Guide Splitting Backup Image Files ShadowProtect lets you split backup image files into multiple smaller image files if desired Splitting files lets you more easily move backup image files onto fixed length media such as CD or DVD You can split backup image files when creating them either manually or during a scheduled backup job or after the fact with the Backup Image Utility see Using Image Conversion Tool Note A backup image file that has been split into multiple files is known as a Spanned image
24. ation process is much faster than restoring from tape and the ShadowProtect restores the system to its exact state before the failure Bare Metal Recovery to a Different System Problem Due to hardware failure or other circumstances IT personnel must restore a system volume to partially or completely different hardware or restore a system to a virtual environment ShadowProtect Solution Using Recovery Environment available on the bootable ShadowProtect CD IT administrators can use Hardware Independent Restore HIR restore a system to different hardware or a virtual environment HIR supports any type of system restore P2P P2V V2P and V2V Additionally VMWare provides support for StorageCraft Image Files in VMWare Workstation 6 and their Converter tool Create a Base Image for Every System Problem IT personnel need to create factory images of new systems so they can restore system to the original factory state or some other known state IT departments don t want to have to buy a license to do this for each system in the organization ShadowProtect Solution ShadowProtect IT Edition lets IT personnel take images of as many systems as necessary throughout the entire organization IT administrators can image each new system and periodically backup systems without installing software Full System Backup without Installing Software Problem IT personnel need to get full backups of systems without installing software Ideally they
25. backup image you can use a ShadowProtect backup image to restore data in two different ways Recover individual files and folders Use the ShadowProtect Mount utility to mount the backup image file as a volume using either a drive letter or a mount point The Mount utility can efficiently mount hundreds of backup images simultaneously if desired Furthermore since the mounted backup image files preserve the Windows volume properties users can share and access the backup image file for emergency access to backup image file data including modifying and saving changes to the backup image file as an incremental backup file For more information about mounting backup image files to recover data see Mounting a Backup Image File Restore an entire volume Use the ShadowProtect Restore Wizard to restore an entire volume from a backup image file You can restore system volumes that contains the system s operating system using the StorageCraft Recovery Environment or restore non system volumes using either Recovery Environment or while running ShadowProtect Console in Windows For more information about recovering volumes see Restoring a Volume Page 10 StorageCraft ImageManager User Guide Backup Image Files A ShadowProtect backup image file is a point in time representation of a computer volume It is not a standard file copy of the volume but rather a sector by sector duplicate of the volume Because of this you can mount a backup image
26. commonly known as having the system out of production System Volume The volume that stores the boot files necessary to load an operating system Typically this is the C volume Tray Icon A graphical representation of a computer program or application For example ShadowProtect uses a tray icon for the user to gain information about the program Tray icons reside in the system tray UNC Universal Naming Convention A method used to identify folders files and programs on a network computer A UNC path begins with two backslashes followed by the server name share name directory and filename For example server_name share_name backup_name spi Unprotected Volumes Volumes not protected by ShadowProtect User Interface UI The portions of a computer system with which a user interacts display keyboard mouse etc and the portion of a software program that accepts and responds to user interaction Virtual Private Network VPN A private data network that makes use of the public telecommunication infrastructure VPNs maintain privacy through the use of tunneling protocols encryption and other security procedures VirtualBoot The ability to create a Virtual Machine based on an existing backup image chain Once started the VM provides complete access to data applications and services provided by the original system in a state corresponding with the last Incremental image included in the VM Virtual Volume A locally referenced
27. dowProtect automatically gets exclusive access to volumes including the system volume Include Free Space Default Off On Backs up all sectors on the volume including those in the volumes free space Off Backs up only sectors marked as currently containing data IO Throttle Default 100 Specifies as a percentage how much of the system s I O subsystem you want ShadowProtect to use To change this value click and drag the slider control to the desired setting Enable Write Caching Default Off On ShadowProtect uses file caching when writing the backup image file which might slow down the imaging process Off ShadowProtect does not use file caching when writing the backup image file Page 38 StorageCraft ImageManager User Guide Mounting a Backup Image File The ShadowProtect Explore Backup Wizard guides you through the process of mounting a backup image file to browse and restore files and folders ShadowProtect automatically associates the files required to browse and restore a specific backup image file You need only select the backup image you want to explore While the process is the same whether you can restore files and folders in Windows or need to use the StorageCraft Recovery Environment depends specifically on what you need to restore Windows Windows loads but you have lost data or had undesirable changes to applications or hardware files on a volume excluding the operating system files Recovery E
28. drive fails More expensive than local hard drives Vulnerable to loss if the drive fails Must have network interface card drivers supported by Recovery Environment e Complexity Users must have network rights to save and access backup images Slower backups due to media speeds e File restrictions due to limited size Page 33 StorageCraft ImageManager User Guide File Compression ShadowProtect offers multiple file compression options when creating backup image files Backup Image File Compression Levels Compression Level Description None No file compression This option provides faster backup where disk space is not an issue Standard Compresses data by about 40 on average This option provides a balance between backup speed and disk space consumption High Compresses data by about 50 on average This option requires the most time and system resources to complete a backup but is useful when disk space is limited Page 34 StorageCraft ImageManager User Guide Backup Image File Security ShadowProtect lets you encrypt and password protect backup image files This is particularly useful when storing backup image files on a network or off site To mount or restore a protected backup image file you must provide the correct password If you do not enter the correct password or you forget the password you cannot access the backup image file Make sure the password is stored in a secure location StorageCraft c
29. eCraft discontinues the product line Complimentary Technical Support StorageCraft complimentary technical support consists of self help support tools that are available at http forum storagecraft com Community in English only and an easy to use powerful knowledge base that helps you find answers to the most frequently asked product questions as well as how to procedures and technical information about all StorageCraft products E Mail Support Requests for e mail support in North America are processed 8 00 am to 5 00 pm MST Monday through Friday To obtain e mail technical support for specific technical questions or issues fill out the form at http forum storagecraft com Community Please provide as much detail as possible to help the technical support engineers understand and diagnose the issue In order to ensure efficient service please provide at a minimum the following information e Product name and version number e Detailed problem description error code log file description etc Hardware and software configuration operating system version service pack number etc Telephone Support StorageCraft support engineers are available Monday through Friday 9 00 A M to 5 30 P M MST except for business holidays To reach the StorageCraft technical support team please call 801 545 4710 Telephone support is available to all customers with a current maintenance plan or customers who have purchased product maintena
30. em to boot Use Hardware Independent Restore Recovery Environment only Lets you restore a volume to a different hardware environment from which it was created either physical or virtual For more information see Using Hardware Independent Restore in the StorageCraft Recovery Environment User Guide Page 44 StorageCraft ImageManager User Guide Using Image Conversion Tool The Image Conversion Tool lets you do the following Change the compression setting on an existing image Change the encryption setting on an existing image Split an image into multiple files a Spanned set where each file has a maximum file size This is useful for moving image files to CD or DVD e Consolidate a Base Image File and any Incremental Image Files into a new Base Image File You can access the Image Conversion Tool from either Windows or the StorageCraft Recovery Environment To use the Image Conversion Tool 1 Start the ShadowProtect Console see Starting ShadowProtect IT Edition 2 In the Tools menu click Image Conversion Tool 3 In the Source Image File page browse to the location of the backup image files you want to modify 4 ShadowProtect displays the Base Image Files stored in the specified location 5 Select the Base Image File to work with then click Next r Note If the backup image is encrypted you must provide the appropriate password 6 In the Backup Image Dependencies page select the Incremental Backup File to consolida
31. ended which boots using Windows PE Vista based 5 In the Backup Image Dismount Summary page review the dismount details then click Finish Page 40 StorageCraft ImageManager User Guide Backup Image File Mount Options When mounting a backup image file consider the following Whether to mount the backup image as a drive letter or at a mount point location Whether to mount the backup image as read only or writeable Mounting a Backup Image as a Drive Letter The ShadowProtect Mount Utility lets you mount a backup image file as a drive letter on your computer with all the properties of the original volume After mounting a backup image as a drive letter you may perform a variety of tasks such as running ScanDisk or CHKDSK performing a virus check defragmenting the drive copying folders or files to an alternate location or simply viewing disk information about the drive such as used space and free space When a drive is mounted you may set it up as a shared drive Users on a network can connect to the shared drive and restore files and folders from within the backup image if you want end users to recover their own files You also may mount one or more backup images at a time The drives will remain mounted until you dismount them or restart the machine If an NTFS volume uses EFS Encrypted File System the security remains intact on the volume when it is mounted Mounting a Backup Image as a Mount Point The ShadowP
32. ependent on this file Because of this it is very important to use the Image Conversion Tool see Using Image Conversion Tool to review dependencies prior to moving modifying or deleting backup images O Warning Deleting a backup image file on which other files depend renders the dependent backup image files useless You cannot browse or restore files contained by these dependent backup image files Note Deleting a full image file from an active backup image job causes ShadowProtect to create a new Full image during the next scheduled backup and start a new backup image set Page 13 StorageCraft ImageManager User Guide Starting ShadowProtect IT Edition StorageCraft distributes ShadowProtect IT Edition software and licensing using a USB key which makes it possible for StorageCraft to more efficiently support its customer base ShadowProtect IT Edition does not install any software on your system This section contains the following topics Requirements Starting ShadowProtect from the USB Key Creating a ShadowProtect IT Edition CD Updating USB Key Source Files Note Use of ShadowProtect IT Edition is governed by the ShadowProtect Technician License Agreement TLA Before using the Software review the complete TLA visit http www storagecraft com legal Page 14 StorageCraft ImageManager User Guide Requirements ShadowProtect IT Edition has the following requirements Hardware Requirements Supported Operating
33. estore HIR to restore to different hardware or to virtual environments P2P P2V V2P Network configuration tool to manage TCP IP properties domains and network resources ImageManager ImageManager provides unprecedented control over your backup image files It provides policy driven services for managing backup image files For more information about ImageManager features see the ImageManager User Guide Consolidation of Incremental backup image files into daily weekly and monthly consolidated image files that greatly reduce the number of files in an image chain Verification and re verification of backup image files including consolidated files Replication of backup image files to a local drive a network share or an off site location using FTP Head Start Restore HSR lets you restore a backup image while ShadowProtect continues to add Incremental backup images to it This lets you greatly reduce the downtime associated with hardware failure of hardware migration tasks Page 5 StorageCraft ImageManager User Guide What s New ShadowProtect 4 0 2 provides the following primary features and updates For a complete version history of product updates see the Readme rtf located in the StorageCraft ShadowProtect folder of your ShadowProtect installation ShadowProtect Console ShadowProtect for Managed Services provides a subscription based licensing option for Managed Service Providers MSP ShadowProtect SBS Edition Sma
34. ge file represents the exact state of your system at a given point in time E A e gt pE i Eh n There are two primary tasks related to data recovery with ShadowProtect e Create a Backup Image e Restore a Backup Image e Backup Image Files Page 8 StorageCraft ImageManager User Guide Create a Backup Image Creating a ShadowProtect backup image involves two key processes Create a Virtual Volume Using Microsoft VolSnap and VSS with Windows Server 2003 Windows XP or later ShadowProtect creates a point in time snapshot of the volume you want to backup The entire process of taking a snapshot of a volume and creating a virtual volume takes only seconds and does not interfere with system operation Snapshot methods supported by ShadowProtect Snapshot Supported OS Image Speed Quality Comments StorageCraft VSM with VSS Windows Server 2000 Fast Best e VSS aware applications are managed to Family achieve best backups Can use script files to manage applications that are not VSS aware to improve backups Microsoft VolSnap with VSS Windows Server Slow Best 2003 2008 Family e VSS aware applications are managed automatically to achieve best backups e Use script files before and after the snapshot to manage non VSS aware applications and improve backups Cannot create Incremental Image File see Glossary StorageCraft VSM direct Windows 2000 Server Fast Good Use script files before and after
35. ger tab by clicking the Details button Page 31 StorageCraft ImageManager User Guide Options The following options let you control how ShadowProtect creates a backup image file Backup Image File Storage Location File Compression Backup Image File Security Splitting Backup Image Files Backup Comments Advanced Options Page 32 StorageCraft ImageManager User Guide Backup Image File Storage Location ShadowProtect lets you store backup image files on any disk device including hard drives removeable USB FireWire drives network drives and NAS Network Attached Storage devices You can also store backup images to optical media such as CDs DVDs or Blu Ray discs Note If you select a destination that does not have enough disk space to save the backup image the backup job fails due to lack of destination storage space ShadowProtect notes the reason for the failure in its log file Advantages and Disadvantages for Various Storage Locations Location Local Hard Drive Local USB FireWire Drive Network Hard Drive CD DVD Blu Ray Advantages Fast backup and restore Inexpensive Fast Backup and restore Preserves disk space on local drives Inexpensive Easy off site storage Fast backup and restore Protection from local hard drive failure Off site storage Good media for archiving Protection from local hard drive failure Disadvantages e Consumes local disk space Vulnerable to loss if the
36. ifying Backup Image Files coccion ta me estes Ae peste eee a A a a eerste 49 AG BESLIPFACICOS it baa ican ttl ao A td ai ria 50 MAN Product SUpport sitas A A A A ed a oh ea ee 51 IA O O O 52 Page 2 StorageCraft ImageManager User Guide ShadoweProtect IT Edition User Guide Welcome to the StorageCraft ShadowProtect IT Edition User Guide This Guide describes the ShadowProtect technology how to use the product and how to derive maximum benefit from ShadowProtect IT Edition All references to ShadowProtect in this Guide refer to ShadowProtect IT Edition This Guide includes the following major sections ShadowProtect Overview How ShadowProtect Works Starting ShadowProtect IT Edition Understanding the User Interface Creating a Backup Image File Mounting a Backup Image File Restoring a Volume Using Image Conversion Tool Other Operations Best Practices Additionally this Guide includes the following general information sections Product Support e Glossary Additional Information For emerging issues and other resources see the following The readme txt file included with the ImageManager product files The StorageCraft technical support Web site at www storagecraft com support html This User Guide is also available in the ShadowProtect user interface from the Help menu Documentation Conventions Note or Warning text provides important information about the configuration and or use of ShadowProtect
37. increased portability for example to save the image file on multiple CDs The actual Spanned image file replaces the pound sign with a number that indicates the position of the file within the spanned image set Page 11 StorageCraft ImageManager User Guide File Naming Conventions ShadowProtect backup image files use the following naming convention to help you identify the file and its relationship to and dependencies on other backup image files lt Volume Identifier gt b_ lt base seg gt d lt diff seg gt i lt inc seq gt lt extension gt _ The ShadowProtect naming convention uses the following variable components volume identifier Identifies the volume that the backup image file represents base seq The Base Image File sequence number This either identifies the sequence number of this file or identifies the Base Image File upon which this file is dependent diff seq The Differential backup sequence number This either identifies the sequence number of this file or identifies the Differential Image File upon which this file is dependent inc seq The Incremental backup sequence number This either identifies the sequence number of this file or identifies the Incremental Image File upon which this file is dependent extension The file extension which identifies if the file is a Full Incremental or Spanned backup image file File Type Extension Description C_Vol b001 spf Full image of the C volume C_Vol b00
38. ing USB Key Source Files icici gad eae seed advedt A dre nia eae a ee ew 23 1 4 Understanding the User Interface 20 0c nents 24 1241 IMO NU Bar cc diction de aR A deh once nae ad nalts td O aie Rance aren Sa 25 TAZ MASK Panel unirte ni de no ii a ati alrite ole 27 A NAS 30 1 5 Creating a Backup Image File ooocccooc nett eee eee 31 TOO POS ss A a A ea aa 32 1 5 1 1 Backup Image File Storage Location o ooococcocco tte eens 33 To LAFE COMPTOSSION sici n AA A a A it 34 1 5 1 3 Backup Image File Security miii a A Meee ead 35 1 5 1 4 Splitting Backup Image Files oooooccocoooor o 36 1 5 1 9 Backup Comments 2 022204 3eadeddadad whdee we edhasdee da dad dd edad be 37 19 166 Advanced Options sim a ce hese wail a a IA io At dha ody ada aan aa 38 16 Mo nting a Back p Image File comica bebe a A A Pee owe Pa ee ee eee ease ca ae vat 39 1 6 1 Dismounting a Backup Image File viii a A A heal tee dat deans ayaa dane 40 1 6 2 Backup Image File Mount Options o 40 6c6080 s4o eed beak ada 41 A RSS COMMING a Vome ace ss start total la id sb ken ie ect eRe fay alegre ee 42 fli Volume Restore Options vunciabiar Sed a a A add ear weno od ame E AAA 44 18 Using Image Conversion Tool music ica ds cata de Sooty heared eee ene a eee te Eee ee 45 O Other Operations mxo rd et dea dee babes dde added ic dd de 47 1 94 Deleting Backup Image Fil s 2 2 1 2 se apace gas a dd ie a aed gs ia lada 48 1 9 2 Ver
39. ing or duplexing e Level 5 block level striping with distributed parity Real Time A level of computer responsiveness that a user perceives as essentially immediate or that enables the computer to keep up with some external process such as backing up Recovery Environment See StorageCraft Recovery Environment Page 53 StorageCraft ImageManager User Guide Remote Computer Node A computer that is physically located somewhere else on a network but is accessible from a local computer Service A program routine or process that performs a specific system function to support other programs particularly at a low close to the hardware level Scheduled Job A job created in the ShadowProtect interface Scheduled jobs let ShadowProtect backup events to occur automatically Spanned Image Set A Backup Image File that has been divided into multiple smaller files for easier management or storage This lets you save the Backup Image File to removable media such as a CD or DVD StorageCraft Recovery Environment A secondary boot environment or operating system that gives a user the functionality necessary to access and restore Backup Image Files on a network This environment is typically used when a drive cannot be restored from within Windows or when the computer has suffered a catastrophic failure and the entire hard drive must be restored System downtime The amount of time a server or PC is offline and inaccessible to users This is
40. isks use a hidden database to track information about dynamic volumes on the disk and other dynamic disks in the computer Encryption A procedure that renders the contents of a file unintelligible to anyone that cannot present the appropriate decryption key ExactState Imaging The ability to create a backup image at a point where the computer is in the best state for creating a backup for example no open files Full Image File See Base Image File Hard Drive An electromagnetic storage device also referred to as a disk drive hard drive or hard disk drive that stores and provides access to data on a computer Head Start Restore HSR The ability to begin the restoration of a large backup image chain while ShadowProtect continues to add Incremental backup image files to the same image chain This reduces the time necessary to restore a large volume from days or weeks to minutes or just a few hours Hot Backup A backup image taken when ShadowProtect is loaded on the computer s standard operating system A hot backup requires the use of a snapshot filter driver see Snapshot Hot Restore The restoration of a backup image while the computer or server remains up and running You cannot perform a hot restore of a system volume Image or Image File See Backup Image File Page 52 StorageCraft ImageManager User Guide Image Set The combination of a Full image and all additional Incremental images necessary to
41. ll Business Server now supports Windows Server 2008 R2 Foundation VirtualBoot now supports VirtualBox 4 0 2 Due to problems in VirtualBox 4 0 0 related to implementing third party plug ins VirtualBoot cannot work with this particular version These problems have been resolved in VirtualBox 4 0 1 and later e VirtualBoot now automatically pauses disables backup jobs when it creates a new VM Users must manually restart a backup job to have it create backup images from the VirtualBoot VM This gives users the opportunity to reconfigure the backup job as needed for the VM environment for example update the network destination object to ensure backup image files created in the VM are stored in the same location as those created prior to the VirtualBoot The Monthly backup schedule now supports multiple intra daily Incrementals similar to the Weekly backup schedule All scheduled backup schedules Weekly Monthly and Continuous Incremental now automatically generate SPK Password Key files for use by ImageManager with encrypted backup image files Users no longer need to manually generate the SPK file The ShadowProtect snapshot driver stcvsm sys has been enhanced to reduce interoperability issues with third party storage drivers Includes an SPDiagnostic tool that can gather detailed information about a ShadowProtect installation for the purposes of troubleshooting and gathering information for StorageCraft Support ShadowProtect 4 1 0 and Im
42. n see Using the IT Edition Licensing Server ShadowProtect IT Edition loads into memory only Windows XP or later The hard drive is not used to store information To load StorageCraft Recovery Environment 1 Shutdown the system 2 Insert the USB key into an available USB port then restart the system Make sure the system BIOS is configured to boot from the CD DVD drive before the system s hard disk drive HDD 3 Follow the on screen instructions to load the Recovery Environment The Recovery Environment runs directly from the CD DVD The hard drive is not used to store information For more information about the Recovery Environment see the StorageCraft Recovery Environment User Guide Page 21 StorageCraft ImageManager User Guide Using the IT Edition Licensing Server Although you can run ShadowProtect IT Edition from a CD the USB key still provides the license to use the software IT Edition must be able to locate the activated IT Edition license to successfully load from the CD IT Edition automatically looks for the USB key when loading If it does not detect the USB key locally it looks on the network ShadowProtect IT Edition includes a licensing server utility that makes your IT Edition license available on the network when loading IT Edition from a CD To start the license server 1 Insert the USB Key into an available USB port 2 Browse the USB key and execute Start_LicenseServer command script The license server mus
43. nce from the StorageCraft Web store If you are not immediately connected to a support engineer leave a message and the next available support engineer will return your call Page 51 StorageCraft ImageManager User Guide Glossary Backup The activity of copying files volumes and databases to preserve them in case of equipment failure or other catastrophe An important part of a disaster recovery strategy backup is often neglected particularly for personal computer users Backup Image File Files that contain the contents of a backup activity Backup Image Files let you restore the contents of a computer system to a specific point in time Bare Metal Recovery The complete restoration of computer data after a catastrophic failure including the operating system file system partitions volumes and data from a complete backup image Base Image File Backup files that contain a copy of all used sectors on a disk drive This image file contains all data on the computer including the operating system applications and data Basic Disk A physical disk drive that can be accessed by MS DOS and all Windows operating systems Basic disks can contain up to four primary partitions or three primary partitions and an extended partition with multiple logical drives Cold Backup A backup taken from the Recovery Environment rather than when the computer s operating system is loaded Continuous Incrementals A backup scheduling model for Shad
44. nvironment Windows does not load and you have lost data or operating system files or had undesirable changes to applications or hardware files on a volume For more information see the_ _Backup Image File Mount Options For information about mount options see Backup Image File Mount Options To restore files and folders 1 Start the ShadowProtect Console see Starting ShadowProtect IT Edition 2 Open the Explore Backup Wizard by doing one of the following Inthe Wizards rab click Browse and Restore Files Wizard Inthe Tasks menu click Explore Backup Image 3 In the Backup Image File Name page browse to the image file you want to browse then click Next Note If the backup image is encrypted you must provide the appropriate password The Explore Backup Image Wizard displays a categorized list of information about the backup image file Select Backup Image File to Browse Conditional In the Backup Image Dependencies page select the desired point in time image from the selected backup image set then click Next In the Explore Options page select how you want to mount the backup image Mount the backup image as a Drive Letter or Mount Point For more information see Backup Image File Mount Options e Drive Letter Select Assign the following drive letter then select the appropriate drive letter from the dropdown list Mount Point Select Mount in the following empty NTFS folder then browse to the app
45. overy Environment depends on the type of volume you need to restore Windows Restore a non system volume This method does not require you to reboot the system Recovery Environment Restore any volume system or non system You must reboot the system to start Recovery Environment For more information see the StorageCraft Recovery Environment User Guide Note To restore a volume you must first create a backup image of the volume For more information see Creating a Backup Image File To restore a volume 1 Start the ShadowProtect Console see Starting ShadowProtect IT Edition 2 Open the Restore Wizard by doing one of the following Inthe Wizards tab click Restore Wizard e Inthe Tasks menu click Restore Volume 3 In the Backup Image to Restore page browse to the backup image file you want to restore then click Next heces irap To bet AAA A en o a mee al DM te ihe aman ene meee Patan AOS 7 rT Steen If you have saved backup image files to a network share you might need to use the Network Configuration tool to map to a network drive You must have network rights to the backup image file N Note If the backup image is encrypted you must provide the appropriate password The Explore Backup Image Wizard displays a categorized list of information about the backup image file 4 In the Backup Image Dependencies page select the desired point in time image from the selected backup image set then click Next
46. owProtect that lets you create a base backup file then create additional incremental backup files that include only changes that occurred since the last backup Compression A technology that reduces the size of a file Compression lets you save time bandwidth and storage space Differential Image File Backup files containing the hard drive sectors that have changed since the Base Image File was created Differential image files take about the same time to create as Base Image Files but they are smaller When restoring a drive or files and folders you must use the Base Image File with the appropriate Differential Image File to restore the computer to a specific point in time Disaster Recovery The ability to recover from the complete loss of a computer whether due to natural disaster or malicious intent Typical disaster recovery strategies include replication and backup restore Disk Device A locally accessible disk drive including locally attached USB or FireWire disk drives and network drives such as SAN NAS iSCSI SCSI USB or FireWire Driver A program that interacts with a particular device or software The driver provides a common interface to the device or software that makes it accessible to other computer systems and the user Drive Letter See Mount as Drive Letter Dynamic Disk A physical disk that provides features that basic disks do not see Basic Disk such as support for volumes spanning multiple disks Dynamic d
47. ropriate NTFS folder Select how you want to name the mount point sub folder e Time Date Uses the backup image s creation date and time as the subfolder name for example 7 12 2008 10 19 24 AM File Name Uses the backup image file name as the subfolder name for example E_VOL b001 e Custom Lets you specify a custom subfolder name Optional Deselect Mount Backup as Read Only to mount the backup image as a writeable volume then click Next For more information see Backup Image File Mount Options In the Wizard Summary page review the mount information then click Finish ShadowProtect mounts the backup image file then automatically launches Windows Explorer and displays the mounted volume Page 39 StorageCraft ImageManager User Guide Dismounting a Backup Image File Once mounted a backup image file remains mounted until explicitly dismounted or the system reboots The ShadowProtect Backup Image Dismount Wizard guides you through the process of dismounting a previously mounted backup image file see Mounting a Backup Image File As part of the dismount process you can do the following e Save changes to writeable backup images Shrink the volume so you can restore the image to a smaller drive d Note The Shrink Volume feature truncates mounted backup image so that the file system ends at the last currently allocated cluster To reduce the backup image size as much as possible use a disk defragmentation tool
48. rotect Mount Utility lets you mount a backup image file as a mount point a directory on an NTFS file system Mount points overcome the available drive letter limitation and support more logical organization of files and folders Mounting a Read Only Backup Image By default ShadowProtect mounts backup image files as read only This lets users access the backup image to do the following Recover files from an existing backup image e View the contents of a backup image Run other applications that need to access the backup image such as a storage resource manager or data mining application A Note Windows 2000 does not support read only NTFS volumes Mounting a Writeable Backup Image ShadowProtect can mount a backup image as writeable volume This lets users access the backup image to do the following Remove files from the backup image viruses malware etc Add files to the backup image Update the backup image security Restore a backup image to a smaller volume see Dismounting a Backup Image File amp Note ShadowProtect prevents you from modifying a Base Image File to prevent corruption of an entire backup image file set Page 41 StorageCraft ImageManager User Guide Restoring a Volume The ShadowProtect Restore Wizard guides you through the process of restoring an entire volume from a backup image file While the process is the same whether you can restore a volume in Windows or need to use the StorageCraft Rec
49. rowser that lets you browse files and folders of a backup image file Text Editor RE only A simple text editor Vista BCD RE only Launches the Vista BCD editor where you can edit Boot Configuration Data BCD on systems running Windows Vista Partition Table Editor RE only A simple partition table editor UltraVNC RE only Launches the Remote Management utility where you can configure remote access to systems running Recovery Environment Select Your Time Zone RE only Launches the Time Zone utility where you can adjust the system s time zone information Refresh Volumes Info Refreshes the Volume List in ShadowProtect Backup Opens the on line help to Creating a Backup Image File Restore Opens the on line help to Restoring a Volume Browse Image Opens the on line help to Mounting a Backup Image File Network Configuration Opens the on line help to Using the Network Configuration Utility in the StorageCraft Recovery Environment User Guide Image Tools Opens the on line help to Using Image Conversion A quick reference to basic system information including Computer Name IP Address and Time Zone information Page 28 StorageCraft ImageManager User Guide Status RE only Displays current Queued Tasks The number of queued tasks waiting to run ShadowProtect task status Running Tasks The number of tasks currently running Page 29 StorageCraft ImageManager User Guide Tabs The ShadowProtec
50. se of this you can pause and resume the download or even cancel the current download and pick up where you left off at a later time Extract the contents ofthe zip file to your local drive Launch the update application ENU_ShadowProtect_IT_Edition_USB_Key_Update_x x exe In the USB Key Update Wizard follow the steps to install the ShadowProtect IT Edition updates amp Note When prompted for the destination folder you MUST select the IT Edition USB key as the location to install the files Page 23 StorageCraft ImageManager User Guide Understanding the User Interface ShadowProtect Main Screen Page 24 StorageCraft ImageManager User Guide Menu Bar The ShadowProtect menu bar provides access to following menus ShadowProtect File Menu Options Menu File Tasks View Description Access application level options Access ShadowProtect wizards Create custom toolbars and manage toolbar visibility Options Exit Close the ShadowProtect UI Backup Volumes Launches the Backup Wizard see Creating a Backup Image File Restore Volume Launches the Restore Wizard see Restoring a Volume Explore Backup Image Launches the Explore Backup Image Wizard see Mounting a Backup Image File Dismount Backup Image Launches the Backup Image Dismount Wizard see Dismounting a Backup Image File Image Conversion Tool Launches the Image Conversion Tool Wizard see Using Image Conversion
51. t be on the same network subnet as the system id dadas o Mod NA ere ae he ca me tees e Put rom sy eel he create a Domal contin tar pori SH Page 22 StorageCraft ImageManager User Guide Updating USB Key Source Files When StorageCraft releases updates to ShadowProtect IT Edition you can update the USB key so it contains the current source files amp Note In the task below x x indicates the product version number To update the USB key 1 Before updating your USB Key make sure your license is active and if necessary connect it to a computer and give it the opportunity to call home You can force a call home by executing START SHADOWPROTECT or Start_LicenseServer from the USB Key If you haven t used your USB Key for a while doing this helps ensure the update process completes properly Open a Web browser to the StorageCraft Upgrade site http www storagecraft com release sprelease asp Enter your ShadowProtect serial number then click Submit You must enter a valid serial number to get access to the download file On the Technician License Agreement page scroll to the bottom and click Accept Save ShadowProtect_IT_USB_x xdl exe to your local drive then launch the executable Specify a location to store the compressed update file ENU_ShadowProtect_IT_Edition_USB_Key_Update_x x zip then click Next StorageCraft uses a download manager to download the compressed update file Becau
52. t tabs provide access to primary features and application status e Wizards Provides access to the three Wizards Backup Restore and Explore Backup Image that guide users through the most common ShadowProtect tasks yo Geckup Wired E Restore Wiad Urowee ot Restore Pies Wizard Disk Map Provides a graphical view of the system drives The Disk Map tab lets you access the Backup and Restore Wizards and change partition creation policies for the selected drive Additionally in Recovery Environment you can also run Check Disk format a drive and edit the selected disk s boot ini Volume Backup Volume Restore Image Maintenance Displays status information about a currently active task You can control the display of these tabs by clicking Show Details Hide Details in the Task Manager tab For example Page 30 StorageCraft ImageManager User Guide Creating a Backup Image File The ShadowProtect Backup Wizard guides you through the process of creating a backup of an entire system or a specific volume on a system The process is the same whether you are making a Hot Backup from Windows or a Cold Backup from the StorageCraft Recovery Environment For more information about each of these options see Components and Features To create a backup image file 1 2 3 4 Start the ShadowProtect Console see Starting ShadowProtect IT Edition Open the Backup Wizard by doing one of the following
53. te with the Base Image File then click Next Rete vap Oepereirestes palo rat ee en Select a backup image file left pane to view its properties right pane including e Originating machine The operating system version the machine name MAC address and the engine version of ShadowProtect used to create the image file e Disk Information Disk geometry disk size and number of the first track sectors You can view the original disk layout in graphical form at the bottom of the screen Original Partition Information Style number type bootable option starting offset and length Image File Properties Volume size creation time compression password protection comment 7 In the Destination Image File page specify the location and name of the new backup image file then click Next You can save the new backup image file locally or to a network drive 8 In the Backup Wizard Options page specify the desired backup image file options then click Next Page 45 StorageCraft ImageManager User Guide Asteen mhs bu rro e mb eee rape Take gu Wrenn Jaded ened A E A PAT TA For information about each of these options including the Advanced options see Options 9 In the Wizard Summary page review the Image Conversion Tool job summary then click Finish Monitor the progress of the Image Conversion Tool job in the Backup Jobs tab select the job then click Details Review the results of previously executed jobs in the Backup His
54. the Specify Verify Options page browse to the image file you want to verify then click Next In the Specify The Verify Options page select the appropriate verify option then click Next e Verify only selected image Verifies only the currently selected backup image file e Verify selected image and all dependent files Verifies the currently selected backup image file and any files dependent on the selected file If you select this option specify the file order you want the Verify Image Wizard to use 5 In the Wizard Summary review the verify job then click Finish WORN Page 49 StorageCraft ImageManager User Guide Best Practices e Test the StorageCraft Recovery Environment Make sure the ShadowProtect IT Edition CD lets you boot your system and gain access to both any local drives and network devices that you might need Monitor disk space usage where images are stored Make sure your backup image file storage location has sufficient disk space for new backup image files or backup jobs will fail Monitor the ShadowProtect log files Routinely examine the ShadowProtect log files The log files will provide status of backup jobs letting you know the backup jobs were completed successfully or if the backup jobs failed If the backup job failed the log files will provide details of the failure allowing you to take action to correct the situation Backup the system and data to disk first Then copy the backup image files to any
55. tory tab Page 46 StorageCraft ImageManager User Guide Other Operations ShadowProtect IT Edition supports the following additional operations e Deleting Backup Image Files e Verifying Backup Image Files Page 47 StorageCraft ImageManager User Guide Deleting Backup Image Files You can delete backup image files as you would any other file in the file system However before deleting backup image files make sure that none of them are required for any active backup jobs or that other backup image files depend on the backup images Use the Image Conversion Tool to scan for image file dependencies see Using Image Conversion Tool Warning Deleting a backup image file that has dependencies ruins the dependent backup image files You can no longer browse and restore files from the dependent backup image files Page 48 StorageCraft ImageManager User Guide Verifying Backup Image Files On a regular basis you should verify the quality and integrity of backup image files This helps ensure that backup image files are ready when needed One way to do this is to mount a backup image and confirm that you can browse the files and folders see Mounting a Backup Image File However ShadowProtect provides a utility for verifying the integrity of backup image files To use the verify image wizard Start the ShadowProtect Console see Starting ShadowProtect IT Edition In the Tasks menu select Verify Backup Image In
56. up to any accessible hard disk including network storage SAN NAS iSCSI removable drives USB FireWire and optical media CD DVD Blu Ray Verify backup images to ensure complete recovery Create compressed and encrypted backup image files for efficiency and security Wizard based recovery of files folders or a complete data volume to an exact point in time View backup images for quick file and folder recovery Remotely manage system backup and recovery operations VirtualBoot lets you create a mount any backup image file as a virtual disk in the VirtualBox Virtual Machine environment ShadowProtect Backup Agent The engine that creates and manages a system s point in time backup images The Backup Agent also handles mounting of backup image files You can manage the operation of the Backup Agent from the ShadowProtect Console To access the ShadowProtect Backup Agent you must be a user with local administration rights StorageCraft Recovery Environment A bootable Windows environment for disaster recovery without installing software For more information about the Recovery Environment see the StorageCraft Recovery Environment Guide Access all the features of the ShadowProtect Console from a standalone disaster recovery environment Loads from the bootable ShadowProtect CD Restore a system bootable volume quickly and easily Back up a non bootable system before attempting a restore operation Use Hardware Independent R
57. y solely represent volumes In other words it is a process of naming the roots of the forest that represents the file system with each volume being an independent tree therein Mount Point A directory on a volume that an application can use to mount set up for use a different volume Mount points overcome the limitation of drive letters see Mount as Drive Letter and allow for more logical organization of files and folders Mounted Volume The ability to see and use a backup image that is physically located somewhere else on the network When mounted the backup image appears as a volume and behaves as if it is a part of the local computer system Mounted volumes are read write capable so users can update existing image files scan for viruses or other malware and repair the image file Operating System Software that after being loaded into the computer by a boot program manages all other programs on a computer Other programs are called applications or application programs Partition The portion of a physical disk that functions as though it were a physically separate disk Once created a partition must be formatted and assigned a drive letter before data can be stored on it On basic disks partitions can contain basic volumes which include primary partitions and logical drives On dynamic disks partitions are known as dynamic volumes and come in the following types simple striped spanned mirrored and RAID 5 striped with parity
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