USER MANUAL
Contents
1. 85 55 9 50 It s very important to consider screws length to not damage the internal components placed near the fixing holes On the basis of panel thickness calculate the screws length as follows Lv lt Pn Sp where Lv indicates screw length Pn 8 mm Sp panel thickness For example if panel thickness is 10mm Sp 10mm the max screw length will be 18mm User Manual VKP80II EE 17 3 INSTALLATION Telaio stampante M4 Massima lunghezza della vite all interno della stampante 5mm 2 x Ha ee Pannello 18 VKP8OII EE User Manual CUSTOM 3 INSTALLATION 3 2 Installation and use with retracting mode In the following table are reported the length recommended for the tickets using of the retracting mode TICKET LENGTH TICKET PRESENTATION MAX 70 mm 10 mm 80 mm 10mm 30mm 80mm 220mm 10mm 30mm 32. 32 Printer parameters ina en u nahen kuu aaah kusqa 33 Hexadecimal dump iu ee ee san ahnen eh rn anerkennen 36 MAINTENANCE 37 Planning of Cleaning operations iaia iii ern 37 uuu Oni eil 38 Upgrade BRImWareur uu uu ee li ia 44 21412194 487 41 ee 00000 ana aaas aaa Aara aaiae AaS 47 Hardware SpecificatlOris aaa aa FP a eee ado dE 47 Character sensns sn entente 49 49 Printer dImernsions niro A a Uu Da AR en haykuyqa q yaqa khaka Raukaua 50 Power supply dimensions cod 963GE020000003 51 uoi 52 Wester 6eN Naracl f uu ua 54 GONSUNABLE IDEE 61 ACCESSORIES B 63 Adapter cable for power 77 6 64 Paper roll EA 65 A RAR
3. q D O A 8 O 11 9 13 28 5 To 5 2 2 5 O 09 ESC POS EMULATION To define the alignment point you need to set the printer parameters that compose the numerical value of the Notch Distance parameter For example to set a notch distance of 15 mm between the notch and the alignment point the parameters must be set on the following values Notch Distance mm x 10 24 Notch Distance mm x 1 5 The Notch Distance parameter may be modified as follows during the Setup procedure of the device see chapter 5 by using the 1D E7 command for more details refer to the Commands Manual by driver 72 VKP8OII EE User Manual CUSTOM 10 ALIGNMENT 10 4 Printing area It is important to well calibrate the height of the printing area of ticket according to the inter notch distance in order to print ticket containing only one notch and to not overlay printing to a notch that will make it useless for the next alignment The following figure shows an example of tickets with Notch Distance set to 0 Linea di taglio X I Linea di stampa direzione di stampa STAMPATA 4 A Non printable area Distance between cutter printing head 11 9 mm fixed distance H Distance between the first and the last print line called Height of the print
4. ETHERNET INTERFACE RJ45 female connector LED LNK Shield Shield Note The functionality of two led are specified in the following table LED FUNCTION LED LNK Link yellow color the led lights up when a connection is active LED LAN Rx Tx green color the led lights up when occurs a data reception or transmission 3 INSTALLATION To directly connect the printer to a Personal Computer use a Cross Over Ethernet cable To connect the printer to a hub device use an UTP Ethernet cable Pin to Pin Note The pinout shown in table represents the input signals to component J15 before the isolation voltage transformer CUSTOM User Manual VKP80II EE 23 3 INSTALLATION 3 5 Driver The drivers are available for the following operating system OPERATING SYSTEM INSTALLATION PROCEDURE Windows XP Windows VISTA 32 64bit From the START menu press Enter and key in the path where the SW was saved on your PC then click OK Follow the instructions that appear on the Windows 7 32 64bit screen to install the driver Opos Follow the instruction get back on the README TXT file you can find it in the Linny software package downloaded in advance All drivers can be found in the DOWNLOAD section of the web site www custom biz 24 VKP80II EE User Manual CUSTOM 4 4 OPERATION 41 Adjusting paper width Paper width may be adjusted from 60mm to 82 5mm using the right Dx and Left
5. The following figure shows the printer dimensions with the paper roll holder assembled i 85 5 9 5 i Tm 9 d L 22 HE o e Lt i 9 fp i cei II n 3 thread e lt 292 gt 189 121 2 192 66 VKP80II EE User Manual 9 ACCESSORIES 9 3 Shutter device A shutter device cod 976DX010000001 is available for the printer This device prevents the insertion of paper or foreign objects into the outlet of the paper The kit includes see figure 1 Instruction sheet 2 Shutter group NOTE To assemble the kit refer to the instruction sheet enclosed with the kit CUSTOM User Manual VKP80II EE 67 9 ACCESSORIES The following figure shows the printer dimensions with the shutter device assembled Sn 123 5 68 VKP80II EE User Manual 83 max
6. ping on the command bar followed by the IP address of the printer The picture shows an example of a positive result after the ping command Otherwise if connection isn t possible to its IP address a failure notice will appear Example ping 192 168 10 37 Command Prompt olx icrosoft Windows Version 5 1 2668 Copyright 1985 2 1 Microsoft Corp gt gt ping 192 168 18 37 Pinging 192 168 18 37 with 32 bytes of data Reply from 192 168 109 bytes 32 time lt ims TTL 64 Reply from 192 168 109 bytes 32 time lt ims TTL 64 Reply from 192 168 109 bytes 32 time lt ims TTL 64 Reply from 192 168 109 bytes 32 time lt ims TTL 64 Ping statistics for 192 168 1M 37 Packets Sent 4 Received 4 Lost B 0 loss Approximate round trip times in milli seconds Minimum Maximum Average Gms 78 VKP8OII EE User Manual CUSTOM 12 ADVANCED FUNCTIONS 12 3 Embedded Web Server access To enter the Embedded Web Server type the IP address assigned to the printer into Web browser For example if IP address of the printer is 192 168 10 37 type in the Web browser http 192 168 10 37 On the screen will appear the internal default page that corresponds to the section Device Info The home page is divided into 6 areas whose functions are described below 1 SECTIONS The web server has six sections listed within each web page These sections are Device
7. o 90 CUSTOM User Manual VKP80II EE 27 4 28 VKPS8OII EE User Manual CUSTOM 5 CONFIGURATION 5 CONFIGURATION 51 Configuration mode To enter the configuration mode and print a SETUP report with the operating parameters of the printer proceed as follows LINE FEED KEY hold down RS2 2_ ETHERNET FORM FEED KEY f h fast push 5 Press the FORM FEED key to enter the configuration mode User Manual VKP80II EE 29 5 CONFIGURATION ETHERNET PARAMETERS PRINTER PARAMETERS SETUP SETUP LINE FEED KEY d x fast push FORM FEED KEY fast push RS22 El A a mmm PRINTER SETUP Proceed with the configuration by using the keys according the f
8. Core type 7 SPECIFICATIONS Printing head temperature notch presence paper presence paper presence on output printing unit open near paper end on external paper roll holder optional ESC POS from 1200 to 115200 bps 12 Mbit sec 10 Mbit sec 384 Kbytes 24 Kbytes 203 DPI 8 dot mm thermal fixed head normal 90 180 270 height width from 1 to 8 bold reverse underlined italic PC437 PC850 PC860 PC863 PC865 PC858 euro High quality 80 mm sec Normal 180 mm sec High speed 220 mm sec Thermal rolls thermal side on outside of roll from 55 g m to 110 g m KANZAN from 60 mm to 82 5 mm max 180mm upper fixing max 150mm 6 rear or lower fixing max 180mm 9 25mm Cardboard or plastic User Manual VKP80II EE 47 7 SPECIFICATIONS ELECTRICAL SPECIFICATIONS VKP30II EE Power suppl 24 10 optional external power supply y Medium consumption 9 1A Stand by consumption 0 04A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod 963GE020000003 OPTIONAL Power supply voltage from 100Vac to 240Vac Frequence from 50Hz to 60Hz Current output 24 10 Power 60 W ENVIRONMENTAL CONDITIONS Operating temperature from 20 C to 70 C 10 Relative humidity from 10 Rh to 80 Rh Storage temperature from 20 C to 70 C Storage relative humidity from 10 Rh to 90 Rh NOTES For paper from 90 g m to 110 g m enable the dispenser contin
9. Sx slides located at the paper infeed opening Move the right and left slides to adjust the paper width see following figure Below the right slide there are four point of reference for paper width 60 70 80 and 82 5mm Move the slides to align the internal side of the fin A with the point of reference User Manual VKP80II EE 25 4 4 2 Paper roll insertion At every change of paper roll check inside the printer To change the paper roll proceed as follows Adjust the paper width see previous paragraphs ATTENTION Make sure the cut is straight 3 Insert the paper into the paper infeed opening and wait for it to load automatically 26 VKP80II EE User Manual CUSTOM 4 The following figure gives the limit positions of the paper roll related to the printer for a correct paper loading without a paper roll holder support The direction of the paper will always form a maximum angle of 90 or 90 with the insertion plane of paper inside
10. see chapter 5 User Manual VKP80II EE 79 12 ADVANCED FUNCTIONS 12 4 Embedded Web Server login To enter some sections and some configuration services it is required the identification of the user and password To make registration and to obtain the access to the restricted areas when it is required insert the user name and the password as indicated in the following table CO em lt PRINTER gt Ethernet Interface http 192 168 10 83 USER lt username gt Device Info Printer Settings Network Setup E mail Setup Printer Support RealTime Status Printer Login Cover Open Please insert Username and Password Paper End Once you enter the correct username and password you will be logged in to this printer configuration menus Near Paper End Paper rolling Username Autoload Paper Password LF key pressed OnOff Key Pressed Over temperature Error Supply Voltage error Cutter error Paper Jam Notch Position OK 6 6 6 e e Notch Position Error NOTE Respect capital and small letters as indicated in table 80 VKPS0II EE User Manual CUSTOM 12 ADVANCED FUNCTIONS CUSTOM user Manual VKP80II EE 81 12 ADVANCED FUNCTIONS 82 VKP8OII EE User Manual CUSTOM GUIS TOIL CUSTOM ENGINEERING S p A World Headquarters Via Berettine 2 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info cus
11. IAS na 67 CUSTOM User Manual VKP80II EE 5 INDEX 10 ALIGNMENT 0 E AKEE 69 10 1 Enable een aid 69 10 2 else EE 69 10 9 Alignment parameters uu uu la ii 71 10 4 Prinitilig area 73 11 TECHNICAL side iaia 75 12 ADVANCED FUNCTIONS 77 12 Sho A 77 12 2 Embedded Web Server ce ecd nce inne 78 12 3 Embedded Web Server 79 12 4 Embedded Web Server login nenn 80 6 VKP8OII EE User Manual CUSTOM 1 INTRODUCTION 1 1 Document structure 1 INTRODUCTION This document includes the following chapters INTRODUCTION DESCRIPTION INSTALLATION OPERATION CONFIGURATION MAINTENANCE SPECIFICATION CONSUMABLES ACCESSORIES 10 ALIGNMENT 11 TECHNICAL SERVICE 12 ADVANCED FUNCTIONS information about this document general description of device information required for a correct installation of the device information required to make the device operative description of the configuration parameters of the device information for a correct periodic maintenance technical specification for the device and its accessories description and installation of the available consumables for the device description and installation of the available accessories for the device information required for managing the paper alignment infor
12. Info Printer Settings Net work Setup E mail Setup Printer Support and Login 2 TOOLS The tools available within the chosen section are displayed as buttons the tool for the Device Info section is a forced refresh of the operating parameters 3 REAL TIME STATUS Report a list of operating parameters controlled and monitored in real time with a regular refresh of 15sec lt PRINTER gt Ethernet Interface http 192 168 10 83 USER lt username gt Device Info Printer Settings Network Setup E mail Setup Printer Support Model Information Printer Model lt PRINTER MODEL gt Printer Type lt PRINTER TYPE gt Firmware Version 1 08 Hardware Version 1 00 Printing Head Type T80 RealTime Status Cover Open Paper End Near Paper End e e e Paper rolling Autoload Paper LF key pressed OnOff Key Pressed Over temperature Error Supply Voltage error Cutter error Paper Jam Notch Position OK Notch Position Error Interface Ethernet Network Settings IP Address 192 168 10 83 Subnet Mask 255 255 240 0 Default Gateway 192 168 0 5 MAC Address 00 0E E2 00 01 02 Program Memory Test OK Dynamc Memory Test EEProm Memory Test Cutter Test Head Voltage V Head Temperature C Paper Printed cm 262169880 Cut Counter 13965357 Power On Counter Paper End Sensor V To know the IP address of the printer print the Set up report of the printer
13. VKP8OII EE User Manual CUSTOM 6 MAINTENANCE PRINTING HEAD ISOPROPYL ALCOHOL ATTENTION Do not use alcohol or hard brushes Do not let water or other liquids get inside the machine ATTENTION h Do not touch the head amp heating line with bare N hands or metal objects ay Cae N Do not perform any gt tion inside the printer immediately after printing because the head and Clean the printing head by using a motortrend to Decomeivery soft cloth moistened with isopropyl Rotate the printing group B to the locking position CUSTOM User Manual VKP80II EE 41 6 DRAGGING ROLLER ATTENTION h Do not touch the head heating line with bare hands or metal objects Do not perform any opera tion inside the printer immediately after printing because the head and motor tend to become very hot Rotate the printing group B to the locking position 42 VKP80II EE User Manual ATTENTION b Do not use alcohol or hard brushes Do not let water or other liquids get inside the machine Clean the dragging roller C by using a soft cloth moistened with isopropyl CUSTOM 6 MAINTENANCE ATTENTION h Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine Y 9 Y E To clean the machine use pneumatic air or soft cloth CUSTOM User Manual VKP8
14. is given a reference for the printing head model 32 VKP8OII EE User Manual CUSTOM 5 4 Printer parameters 5 CONFIGURATION This printer allows the configuration of the parameters listed in the following table The parameters marked with the symbol are the default values Settings remain active even after the printer has been turned off and they are stored in non volatile memory ATTENTION Any changes to network parameters will interrupt browser connection If the server not responding you must reconnect to the new IP address set IP ADDRESS SUBNET MASK DEFAULT GATEWAY MAC ADDRESS RS232 BAUD RATE RS232 DATA LENGTH RS232 PARITY RS232 HANDSHAKING IP address of printer this parameter is assigned by the network administrator NOTE Press the FORM FEED key to modify the value of the highlighted digit Pressing LINE FEED key to move the cursor on the next digit if the cursor is on the latest digit proceed to next parameter by pressing the LINE FEED key This parameter identifies the local network address NOTE Press the FORM FEED key to modify the value of the highlighted digit Pressing LINE FEED key to move the cursor on the next digit if the cursor is on the latest digit proceed to next parameter by pressing the LINE FEED key This parameter identifies the Gateway IP address used to send applications to the ex ternal network NOTE Press the FORM FEED key to modify the value of the hig
15. serial connector USB connector 1 2 3 4 5 6 10 VKP801II EE User Manual 2 DESCRIPTION EXTERNAL REAR VIEW Opening lever Cursors for paper input Paper input FORM FEED key LINE FEED key Status led DARAN User Manual VKP80II EE 11 2 PRODUCT LABEL PC Product code 14 digits SN Serial number HW Hardware release 0000000000000000000 PC SN HW 12 VKP8OII EE User Manual CUSTOM 2 DESCRIPTION 2 3 Key functions The following figures show the functions of printer s keys according to the operating condition of the device LF CJ N O N FF Hold down Hold down So print the print the SETUP report FONT TEST i al LF OS LF 6 FF Z 7 7 Fast push Fast push skip the enter the SETUPMODE SETUP MODE STANDBY E 2 Fast push Fast push Advance the paper Advance the paper manual insertion preset length CUSTOM User Manual VKP80II EE 13 2 7 Fast push skip the enter the eee for SETUP MODE for Ethernet parameters Ethernet parameters LF 2 OS Fast push Fast push skip the i enter the peel MODE ar 1
16. 0 USER MANUAL VKPSOII EE Commands manual 77200000001 600 CUSTOM ENGINEERING S p A Str Berettine 2 43010 Fontevivo PARMA Italy Tel 39 0521 680111 Fax 39 0521 610701 http www custom biz Customer Service Department Email support custom it 2013 CUSTOM ENGINEERING 5 Italy All rights reserved Total or partial reproduction of this manual in whatever form whether by printed or electronic means is forbidden While guaranteeing that the information contained in it has been carefully checked CUSTOM ENGI NEERING S p A and other entities utilized in the realization of this manual bear no responsibility for how the manual is used Information regarding any errors found in it or suggestions on how it could be improved are appreciated Since products are sub jectto continuous check and improvement CUSTOM ENGINEERING S p A reserves the right to make changes in information contained in this manual without prior notification The pre installed multimedia contents are protected from Copyright CUSTOM ENGINEERING S p A Other company and product names mentioned herein may be trademarks of their respective companies Mention of third party products is for informational purposes only and constitutes neither an endorsement nor a recommendation CUSTOM ENGINEER ING S p A assumes no responsibility with regard to the performance or use of these products THE IMAGES USED IN THIS MAN UAL ARE US
17. 0II EE 43 6 6 3 Upgrade firmware WARNING During communication between PC printer for the firmware update it is strictly forbidden to disconnect the communication cable or to remove the power supply of the devices not to endanger the proper functioning of the printer Note Install on the PC used for printer upgrading the UPGCEPRN software available in the download area of the web site www custom biz UPDATE VIA SERIAL INTERFACE Proceed as follows 1 Write down the product code 14 digits printed on the product label see par 2 2 2 Goto the web site www custom biz and download the appropriate firmware release from the DOWNLOAD area Print the SETUP report see chapter 5 Switch OFF the printer Connect the printer to the PC using a USB cable or a serial cable see paragraph 3 3 Switch ON the printer Start the software UPGCEPRN 8 Select the update file PSW location Firmware rel None Printer type None Hardware rel None Selected port None PSW Version None File cfa None psw Begin uparade Data flush status Upgrade status Port config No upgrade thread active Communication port not init 44 User Manual 9 Select the serial communication port ex COM1 Select the system communication port Avaible port Cancel Selected port ZIN co
18. 8 5 11 z w A i gt O j R al s HU r 2 HE 1 Plo Li i O AFP 6 i Tree 85 5 1 95 N E gt st e FORM FEED O o RS232 ETHERNET USB Vin a e Teak N IH yoy 125 5 J L 154 J Note Ejector outfeed When assembling the printer on the machine be sure to leave adequate space for the paper loop below If this is not done the ticket could crease at the cutting area causing the ticket to jam in the paper outfeed opening User Manual VKP80II EE 19 3 INSTALLATION 3 3 Connections The following figures show the possible connections for device STATUS LINE FEED FORM FEED O USB 2 ETHERNET standard cable HUB Serial standard cable SERIALE DEVICE ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable 20 VKP80II EE User Manual CUSTOM 34 Pinout 2 POWER SUPPLY 3 INSTALLATION mn Male Molex connect
19. DE TABLE Portuguese Char Hex Dec 56 VKP8OII EE User Manual 7 SPECIFICATIONS PC863 CODE TABLE Canadian French Mir 143 f a a N a user Manual VKP80II EE 57 7 SPECIFICATIONS PC865 CODE TABLE Nordic Char Hex Dec 175 58 VKPS80II EE User Manual 7 SPECIFICATIONS PC858 CODE TABLE Euro symbol 179 NOTE To print the Euro symbol the command sequence is 1B 74 13 05 see Commands Manual CUSTOM User Manual VKP80II EE 59 7 SPECIFICATIONS 60 VKP8OII EE User Manual CUSTOM 8 CONSUMABLES The following table shows the list of available consumables for device 8 CONSUMABLES DESCRIPTION CODE 67300000000395 THERMAL PAPER ROLL WITH BACK SIDE PRE PRINTED weight 58g m width 80mm Y external 48mm N core 25mm 67300000000380 THERMAL PAPER ROLL weight 58g m width 80mm external 130mm core 25mm User Manual VKP80II EE 61 8 CONSUMABLES 62 VKP80II EE User Manual CUSTOM 9 ACCESSORIES 9 ACCESSORIES The available accessories for the device are listed in the following table DESCRIPTION CODE POWER SUPPLY for technical specifications see paragraphs 7 1 and 7 5 963GE020000003 ADAPTER CABLE FOR POWER SUPPLY see the paragraph 9 1 26900000000005
20. ED AS AN ILLUSTRA TIVE EXAMPLES THEY COULDN T REPRODUCE THE DESCRIBED MODEL FAITHFULLY UNLESS OTHERWISE SPECIFIED THE INFORMATION GIVEN IN THIS MANUAL ARE REFERRED TO ALL MODELS IN PRODUCTION AT THE ISSUE DATE OF THIS DOCUMENT copy GENERAL SAFETY INFORMATION Your attention is drawn to the following actions that could compromise the char acteristics of the product Read and retain the instructions which follow Follow all indications and instructions given on the device Make sure that the surface on which the device rests is stable If it is not the device could fall seriously damaging it Make sure that the device rests on a hard non padded surface and that there is sufficient ventilation When positioning the device make sure cables do not get damaged Use the type of electrical power supply indicated on the device label If uncer tain contact your dealer Make sure the electrical system that supplies power to the device is equipped with a ground wire and is protected by a differential switch Do not block the ventilation openings Do not insert objects inside the device as this could cause short circuiting or dam age components that could jeopardize printer functioning Do not carry out repairs on the device yourself except for the normal main tenance operations given in the user manual e Make sure that there is an easily acces sible outlet
21. NS 12 1 File sharing The printer can be connected to a Personal Computer through two types of connections see par 3 3 1 with USB cable 2 with Ethernet cable In case of Ethernet connection it is possible to manage drivers fonts and logos of the printer and configure the op erating parameters by entering the Embedded Web Server ETHERNET e gt _ WEB SERVER user Manual VKP80II EE 77 12 ADVANCED FUNCTIONS 12 2 Embedded Web Server Printers are equipped with an Embedded Web Server that allows to execute some operations on printers through a clear web interface including monitoring the printer status setting operating parameters configuring network settings managing the logos configuring the email service to make diagnostics and maintenance operations easier download printing drivers Before entering in the Embedded Web Server check that the printer is connected and turned on the printer has a network connection based on the IP protocol the following ports are opened if a Firewall is present on computer 9100 or differently set up 15000 15001 15002 have a Web browser on the computer the printer is connected to the network and its IP address and its Subnet Mask are set up in a correct way To check the setting of these parameters open a new terminal window and type
22. PAPER ROLL HOLDER WITH NEAR PAPER END SENSOR to assemble on the left side of the device see the paragraph 9 2 SHUTTER DEVICE KIT see the paragraph 9 3 974DW010000318 User Manual VKP80II EE 63 9 ACCESSORIES 9 1 Adapter cable for power supply For the device is available an adapter cable cod 26900000000005 supplied as an accessory for connecting the printer to the external power supply unit cod 963GE020000003 optional ASSEMBLY INSTRUCTIONS Connect the adapter cable to the power supply unit as follows status O LINE FEED FORMFEED 65232 ETHERNET USB Vin g E 64 VKP8OII EE User Manual CUSTOM 9 ACCESSORIES 9 2 Paper roll holder A paper roll holder kit cod 974DW010000318 is available for the printer to make it possible to use larger width rolls of paper The paper roll holder can be only assembled on the left side of the printer as shown in the following figures The kit includes see figure 1 Instruction sheet 2 for roll blocking 3 4 fastening screws 4 Paper holder support with near paper end sensor and regulating system for paper width User Manual VKP80II EE 65 9 ACCESSORIES
23. SB device in case of more than a USB device connected with the same PC ge 3 6 9 1 4 7 2 5 8 NOTE This parameter 15 used to identify univocally the USB printer by a numerical address code if on the PC are connected two printers that are the same models Setting of the Carriage Return character CR disabled Carriage Return disabled CR enabled Carriage Return enabled Printing mode Normal enables printing in normal writing way Reverse enables printing rotated 180 degrees Font selection 11 cpi B 15 15 cpi 20 cpi NOTA Characters Per Inch Setting of printing speed and printing quality High Quality Normal High Speed Setting of the retract function of the paper with paper presence on ejector during power up Disabled retract function disabled Enabled X retract function enabled NOTE During power up if paper is present on the ejector and if this parameter is set to Enabled the printer will retract the paper Otherwise if the parameter is set to Disabled the printer will eject the paper Alignment management Disabled the notch alignment is not performed Enabled the notch alignment is performed Threshold value in percent for the recognition of the presence of notch by the notch sensor 0 5 1 5 2 5 3 5 4 5 1 0 209 3 0 4 0 NOTE If the Notch Alignment parameter is disabled this parameter is not printed 34 VKP8OII EE U
24. SETUP MODE for printer parameters printer parameters ii n LF amp LF 7 Fast push Fast push next modify parameter selected parameter 14 VKP8OII EE User Manual CUSTOM 2 DESCRIPTION 2 4 Status led flashes The Status led indicates hardware status of device Given in the table below are the various led signals and the cor responding printer status STATUS LED DESCRIPTION PRINTER OFF GREEN PRINTER ON ERROR 1x RECEIVE DATA GREEN 2 RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR COMMUNICATION STATUS 3x COMMAND NOT RECOGNIZED 4x COMMAND RECEPTION TIME OUT 2x HEADING OVER TEMPERATURE 3x PAPER END YELLOW i RECOVERABLE 4 PAPER JAM ERROR 5x POWER SUPPLY VOLTAGE INCORRECT 6x COVER OPEN 3X RAM ERROR RED UNRECOVERABLE 4x EEPROM ERROR ERROR 5x CUTTER ERROR User Manual VKP80II EE 15 2 16 VKP8OII EE User Manual CUSTOM 3 INSTALLATION 3 INSTALLATION 3 1 Fastening The printer is provided with three fixing holes on the bottom of device see following figure To fasten the printer on a panel use three M4 screws 3 FIXING POINT BOTTOM _ n 3 thread v gt
25. T If the maximum value of noise read by sensor is very close to the peak value it might be difficult to place the value of the Notch B Mark Threshold at an intermediate point In these cases it is mandatory that the portion of paper between the point of printing end and the front notch is completely white no graphics In this way the only next graphic detected by the sensor for alignment after the printing end will be the notch 10 3 Alignment parameters The alignment point is defined as the position inside the ticket to use for the notch alignment The distance between the notch edge and the alignment point is defined as Notch Distance If the Notch Distance value is set to 0 the alignment point is set at the beginning of the notch alignment point notch front alignment point PRINTING DIRECTION positive values of Notch Distance The value of Notch Distance varies from 0mm minimum and 32mm maximum this value is fix according to the mechanical distance between notch sensor and printing head User Manual VKP80II EE 71 10 ALIGNMENT The following figure shows section of the device with the distances between the alignment sensors the printing head and the cutter cutting line
26. device in order to assure the alignment 10 1 Enable alignment To guarantee the alignment it is necessary to enable the parameter Notch Alignment during the Setup procedure see chapter 5 10 2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper The device automatically performs the self calibration during the Setup procedure only if the Notch Alignment pa rameter is set to Enabled value see chapter 5 When self calibration starts the device performs some paper feeds and then it prints the calibration result and the value numeric and as a percentage of the Threshold White parameter that indicates the power up level of the sen sor emitting side the value ranges from OV to 5V Autosetting Notch OK Threshold White 2 3V 70 The Autosetting Notch parameter indicates the result of the self calibration procedure OK will appear if it has been successful NOT OK will appear if the procedure has failed After the printing of the procedure result the device offers the execution of the function of paper characterization Characterize Paper and the change of the Notch Threshold parameter which represents the detection threshold of the notch Choosing the Yes value for the Characterize Paper parameter the device print
27. e notch must be positioned on the non thermal side of the paper as shown in the following figures showing some example of paper with alignment notch depending on the paper width NOTCH ON 60mm PAPER Sensor axis 1 2 96 0 5 0 NON THERMAL SIDE NOTCH ON 75mm PAPER Sensor so 98 0 sot NON THERMAL SIDE 52 VKP8OII EE User Manual CUSTOM 7 SPECIFICATIONS NOTCH ON 80mm PAPER 5 l Sensor A T N e Paper d axis BL lE A A a to NON THERMAL SIDE NOTCH 82 5mm PAPER 55 Sensor m A SA A OE Me se te tee PP TE MM S NON THERMAL SIDE User Manual VKP80II EE 53 7 SPECIFICATIONS 7 7 Western character The printer has 3 fonts of varying width 11 15 and 20 cpi which may be accessed through programming or control characters Each of these fonts offers the following code tables PC437 PC850 PC860 PC863 PC865 PC858 PC437 CODE TABLE Usa Standard Europe F 8 175 7 OOBF 179 191 F 207 OODF 54 VKP8OII EE User Manual 7 SPECIFICATIONS PC850 CODE TABLE Multilingual gt 143 f User Manual VKP80II EE 55 7 SPECIFICATIONS PC860 CO
28. hlighted digit Pressing LINE FEED key to move the cursor on the next digit if the cursor is on the latest digit proceed to next parameter by pressing the LINE FEED key This is the number provided by the constructor that identifies the printer this number is univocal NOTE This parameter can t be modified by set up Communication speed of the serial interface 230400 38400 4800 115200 19200 2400 57600 9600 1200 Number of bit used characters encoding 7 bits car 8 bits car Bit for the parity control of the serial interface None parity bit omitted Even even value for parity bit odd value for parity bit Handshaking XON XOFF software handshaking Hardware hardware handshaking CTS RTS User Manual VKP80II EE 33 5 CONFIGURATION BUSY CONDITION USB ADDRESS NUMBER AUTOFEED PRINT MODE CHARS INCH SPEED QUALITY PAPER RETRACTING NOTCH ALIGNMENT NOTCH THRESHOLD Activation mode for Busy signal RXFull Busy signal is activated when the buffer is full OffLine RXFull Busy signal is activated when the printer is both in OffLine status and the buffer is full NOTE Parameter valid only with serial interface using this parameter it is possible to select whether the Busy signal is activated when the printer is both in Off Line status and the buffer is full or only if the reception buffer is full Numerical address code for the univocal identification of the U
29. ical and electronic equipment is punishable by law with the appropriate penalties The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this INDEX INDEX INTRODUCTION 2555 nam 7 Doeliment Str ctures DE T 7 Explanatory notes used in this mantal ee ae ana 7 DESCRIPTION C 9 Unpacking the printer a u uay ree ee tren a aane ARR 9 Printer componient UA ai I n nn Ra nn Kan aa ir 10 MEI M m 13 Status led ashes irri een ha rin 15 INSTALLATION AAA 17 ge UE 17 Installation and use with retracting 19 A AAA AAA 20 21 BIDU P I M MM M 24 OPERATION p 25 Adjusting paper WIG ect ttd d P eb eec end d eer ee dt 25 Paperirollinserion saro 26 CONFIGURATION 29 Gonfigurationmode cuma iicatteoa 29 Setupireport CE 31 Printer status rasen han Ban ARE Sa
30. imum useful m4 n 3 threads H LEE e O L TI 33 gt o TL 85 5 3 11959 7 1 1 Phe ha 1 DB N 9 719 bm eo J Y T f ana 5 LINE FEED O tO FORM FEED O Rs232 ETHERNET USB af A 13 Yo Yf Y 114 25 1 19 5 125 5 38 10 ALIGNMENT 10 ALIGNMENT Device is provided with sensors for the use of alignment notch in order to handle roll of tickets with pre printed fields and a fixed length The alignment sensors assembled on printer are reflection sensors this kind of sensor emits a band of light and detects the quantity of light reflected to it The presence of the notch is therefore detected by the amount of light that returns to the sensor considering that the light is reflected by the white paper and absorbed by the black mark The following paragraphs show how to correctly set the configuration parameters of
31. ing area L Distance between an edge of the notch and the next one called Inter notch distance D Automatic feed for alignment at the next notch To use all the notches on the paper you must comply with the following equation H AsL The height of the printing area H can be increased to make no progress on alignment D 0 but no further CUSTOM User Manual VKP80II EE 73 10 ALIGNMENT 74 VKP80II EE User Manual CUSTOM 11 TECHNICAL SERVICE In case of failure contact the Technical Service by sending an e mail to support custom it detailing 1 2 3 4 Product code Serial number Hardware release Firmware release To get the necessary data proceed as follows XXXXXXXXXXXXXX 0000000000000000000 Write down the data printed on the product label see paragraph 2 2 VKP80 II ETH rel 1 00 PRINTER SETUP INTERFACE PROGRAM MEMORY Print a Setup report see paragraphs 5 1 11 TECHINCAL SERVICE firmware release VKP80 II ETH rel 1 00 PRINTER SETUP INTERFACE PROGRAM MEMORY TEST DYNAMIC RAM TEST EEPROM TEST CUTTER TEST support custom it Customer Service Department Send an e mail to the Technical Service with the data collected User Manual VKP80II EE 75 11 TECHINCAL SERVICE 76 User Manual CUSTOM 12 ADVANCED FUNCTIONS 12 ADVANCED FUNCTIO
32. irmware rel None Printer type None Hardware rel None Selected port None PSW Version None File cfg None Bean upgrade Data flush status Upgrade status Port config No upgrade thread active Communication port not init CUSTOM 6 MAINTENANCE 9 Select item USB and then select the USB device among those proposed ex VKP80II EE Selected Printer 3 Custom VKP80II EE Port filtering 3 E File psw Data flush status 71 Upgrade status config Ready to start Communication port not init 10 After a few minutes a message on the screen warns that the update is completed Upgrade OK xi A Upgrade succesfully completed BE 11 Print anew SETUP report to verify the new firmware release see chapter 5 User Manual VKP80II EE 45 6 46 VKP80II EE User Manual CUSTOM 7 SPECIFICATIONS 7 1 Hardware specifications GENERAL Sensors Emulations INTERFACES RS232 serial connector USB connector ETHERNET connector MEMORIES Flash memory Receive buffer PRINTER Resolution Printing method Printing mode Printing format Character fonts Printing speed PAPER Type of paper Recommended types of paper Paper width External roll diameter Internal roll core diameter
33. m File pswJ EAVKPSOI EE PSW Begin upgrade 71 Data flush status Upgrade status Port config Ready to start Communication port not init 10 Detecting and setting of the parameters necessary for serial communication are performed automatically and then updating begins 11 After a few minutes a message on the screen warns that the update is completed Upgrade OK xi A Upgrade succesfully completed 12 Print a new SETUP report to verify the new firmware release see chapter 5 UPDATE USB INTERFACE ATTENTION Only during the firmware update the connection between PC and printer must be direct without the use of wireless HUB ATTENTION Only during the firmware update do not connect or disconnect other USB devices NOTE For communication via USB you must install on PC the printer driver available in the download area of the web site www custom biz Proceed as follows 1 Write down the product code 14 digits printed on the product label see par 2 2 2 Goto the web site www custom biz and download the appropriate firmware release from the DOWNLOAD area Print the SETUP report see chapter 5 Switch OFF the printer Connect the printer to the PC using a USB cable or a serial cable see paragraph 3 3 Switch ON the printer Start the software UPGCEPRN 8 Select the update file PSW location F
34. mation required for contacting the technical service information about special functions available with the device 1 2 Explanatory notes used in this manual NOTE ATTENTION DANGER Information or suggestions relative to the use of the printer Information required to guard against damaging the printer Information required to guard against operator injury or damage User Manual VKP80II EE 7 1 INTRODUCTION 8 VKP80II EE User Manual 2 DESCRIPTION 2 DESCRIPTION 21 Unpacking the printer Remove the printer from its carton being careful not to damage the packing material so that it may be re used if the printer is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service Installation instructions Power supply cable Paper roll Printer Foam packing shell Box OakwWNn gt Open the printer packaging Remove the paper roll e Remove the cable of power supply Take out the foam packing shell Take out the printer and remove it from its plastic covering Keep the box trays and packing materials the event the printer must be transported shipped in the future CUSTOM User Manual VKP80II EE 9 2 2 2 Printer component EXTERNAL FRONTAL VIEW Power supply connector Paper output ETHERNET connector Cutter RS232
35. nol ogy Equipment EN 55024 Information Technology Equipment Immunity characteristics Limits and methods of measurement EN 60950 1 Safety of information equipment including electrical business equipment GUIDELINES FOR THE DISPOSAL OF THE PRODUCT The crossed out rubbish bin logo means that used electrical and electronic products shall NOT be mixed with unsorted munici pal waste For more detailed information about recycling of this product refer to the instructions of your country for the disposal of these products Do not dispose of this equipment as miscellaneous solid municipal waste but arrange to have it collected separately The re use or correct recycling of the electronic and electrical equipment EEE is important in order to protect the environment and the wellbeing of humans In accordance with European Directive WEEE 2002 96 EC special collection points are available to which to deliver waste electrical and electronic equip ment and the equipment can also be handed over to a distributor at the mo ment of purchasing a new equivalent type The public administration and producers of electrical and electronic equipment are involved in facilitating the processes of the re use and recovery of waste elec trical and electronic equipment through the organisation of collection activities and the use of appropriate planning ar rangements Unauthorised disposal of waste electr
36. olvents or hard brushes Do not let water or other liquids get inside the machine 3 ATTENTION Do not touch the head heating line with bare hands or metal objects Clean the cutter C Do not perform any opera by using compressed air tion inside the printer immediately after printing because the head and motor tend to become very hot Rotate the printing group B to the locking position 38 VKP8OII EE User Manual 6 MAINTENANCE SENSORS Disconnect the power supply cable ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any opera tion inside the printer immediately after printing because the head and motor tend to become very hot Rotate the printing group B to the locking position User Manual VKP80II EE 39 6 PAPER PATH ATTENTION h Do not touch the head heating line with bare hands or metal objects Do not perform any opera tion inside the printer immediately after printing because the head and motor tend to become very hot ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air 40
37. or series 5569 vertical no 39 30 1020 ATTENTION Respect power supply polarity Note Power supply cable The following figure shows the connector pinout of the power supply cable for the device Power supply cable USB INTERFACE Female USB type B connector 1 USB VBUS in D in out in out J12 4 GND SHIELD SHIELD Female Molex connector series 5557 n 39 01 3022 T PIN Cable Signal color 1 Red 24V 2 Black GND User Manual VKP80II EE 21 3 INSTALLATION SERIAL INTERFACE Female RJ11 connector During reception oscillates between 0 and 1 depending on data During transmission oscillates between 0 and 1 depending data Note Given the presence of the RS232 standard logic value 0 corresponds to a voltage level of between 3 and 15 Vdc and logic value 1 corresponds to a voltage level of between 3 Vdc and 15 Vdc Note VKP80II EE gt PC connection The following pictures show an example of connections between the printer and a personal computer using a 9 pin female serial connector 10 2 D mb a ab RXD al 5 M RTS d Mo Dm d YO I A WIN DB9 l DEVICE lt gt Note When use serial cable we recommend the installation of a ferrite core the serial cable 22 VKP80II EE User Manual CUSTOM
38. p mode The printer remains in standby until a key is pressed or characters are received through the communication port For example in the 200 dpi model for every 8 characters received the hexadecimal and corresponding ASCII codes are printed out if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump HEXADECIMAL DUMP 12345678 90123456 789uisdf hkjsdhfh sdfkjhsd fsdfkhjw eioyuwqe oriuweri ouweriou weriouwe riouwerh klsdfhks dfksdfhj sdfkj2sd fk2jshdf jklh 36 VKP8OII EE User Manual CUSTOM 6 MAINTENANCE 6 MAINTENANCE 6 1 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life The following table shows the recom mended planning for the cleaning operations EVERY ROLL CHANGE Printing head Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 ROLL CHANGES Cutter Use compressed air Paper path Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Printer case Use compressed air or a soft cloth For specific procedures see the following pages NOTE If you use the device in dusty environments you must reduce the intervals between the cleaning operations CUSTOM User Manual VKP80II EE 37 6 MAINTENANCE 6 2 Cleaning For periodic cleaning of the printer see the instructions below 2 ATTENTION Do not use alcohol s
39. rinting group open 183 mm Heiqht with printing group closed 121 2 mm g with printing group open 165 7 mm Width 123 5 mm Weight 1600 g ATE TI 5 el x DI gt NE 38 gt PE Pel d IE 85 5 42 19 582 165 7 121 2 LINE FEED O FORM FEED O RS232_ ETHERNET USB T DI 81 5 NOTE Referred to printer models without paper roll holder optional 50 VKPS80II EE User Manual CUSTOM 7 SPECIFICATIONS 7 5 Power supply dimensions cod 963GE020000003 optional Length 127 mm Height 35 5 mm Width 56 mm La LO AC INLET z si DC OUTPUT WIRE CUSTOM User Manual VKP80II EE 51 7 SPECIFICATIONS 7 6 Paper specifications Th
40. s a graphic representation see fol lowing figures of the outgoing voltage of the alignment sensor expressed as a percentage and the Notch Threshold value This graphic representation is useful to set the most suitable value to assign to the Notch Threshold parameter and then to better identify the optimal threshold value which takes into account the variations of the signal and the small oscillations around zero User Manual VKP80II EE 69 10 ALIGNMENT The following figure shows example of paper with the non thermal paper printed with black marks the outgoing voltage is constant while passing the white paper between two notches and presents a peak at each black mark In this case the optimal value for the Notch Threshold parameter is placed about half of the peak NON THERMAL SIDE Notch B Mark Threshold The following figure shows an example of paper with the non thermal paper printed with black marks and other graph ics for example a barcode the outgoing voltage is constant while passing the white paper between two notches presents peak at each black mark and presents some noise at each barcode In this case the optimal value for the Notch Threshold parameter is located about halfway between the peak value and the maximum value of the noise NON THERMAL SIDE peak Notch B Mark Threshold 70 VKPS8OII EE User Manual CUSTOM 10 ALIGNMEN
41. ser Manual CUSTOM 5 CONFIGURATION NOTCH DISTANCE Notch Distance is the minimum distance in mm between the upper edge of ticket and the notch The numeric value of the distance is made up with the following four parameters for the setting of three digits two for the integer part of the number and one for the decimal part and of the sign Setting the digit for tens NOTCH DISTANCE mm x 10 0 2 4 6 8 1 3 5 7 9 Setting the digit for units NOTCH DISTANCE mm x 1 0 2 4 6 8 1 3 5 7 9 NOTE For example to set the notch distance to 15 mm modify the parameters as follows Notch Distance mm x 10 1 Notch Distance mm x 1 5 NOTE If the Notch Alignment parameter is disabled the parameters for the Notch Distance are not printed NOTE In Setup mode it is possible to set the notch distance using a values range from 0mm to 39mm The maximum distance accepted is 32mm so even if values from 33mm to 39mm are inserted the distance remains 32mm CURRENT Setting of the current consumption Low High Normal PRINT DENSITY Adjusting the printing density 50 12 25 37 09 37 25 12 50 CUSTOM User Manual VKP80II EE 35 5 CONFIGURATION 5 5 Hexadecimal dump This function is used to diagnose the characters received through the communication port the characters are printed out both as hexadecimal codes and ASCII codes Once the self test routine has finished the printer enters Hexadecimal Dum
42. teway Address 00 0 2 00 00 00 For advanced printer setup please connect to http 192 168 0 1 RS232 Baud Rate RS232 Data Length RS232 Parity RS232 Handshaking Busy Condition USB Address Number Autofeed Print Mode Chars inch Speed Quality Paper Retracting Notch Alignment Current Print Density 19200 bps 8 bits chr Xon Xoff RxFull CR Disabled Normal 15 20 Disabled Disabled Normal FF key to enter setup LF key to skip setup User Manual VKP80II EE 31 5 CONFIGURATION 5 3 Printer status Printer operating status is indicated in the configuration print out in which next to the name of the components dis played the following information is given INTERFACE is given the interface present PROGRAM MEMORY TEST the message OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST the message OK appears if functioning and NOT OK if faulty EEPROM TEST the message OK appears if functioning and NOT OK if faulty CUTTER TEST the message OK appears if functioning and NOT OK if faulty HEAD VOLTAGE is given the voltage of the head HEAD TEMPERATURE is given the temperature of the head PAPER PRINTED is given the number of centimetres of paper printed CUT COUNTER is given the number of cuts made RETRACT COUNTER is given the number of retract made POWER ON COUNTER is given the number of power ups made PRINTER HEAD TYPE
43. tom biz www custom biz All rights reserved www custom Diz Rev 1 40 Part Number 76200000002800
44. unctions printed on paper For description and values of setup parameters see the following paragraphs NOTE During power up if the LINE FEED key is held down the printer enters the auto test routine and prints out the setup report The printer will remain in standby in Hexadecimal dump mode see following paragraphs until another key is pressed or characters are received through the printer communication port When the FORM FEED key is pressed the printer enters parameter configuration When the LINE FEED key is pressed the printer exits setup and terminates the Hexadecimal dump function 30 VKP8OII EE User Manual CUSTOM 5 2 Setup report 5 CONFIGURATION The following figure shows the setup report of the printer The shown values for parameters are sample values for the list and the description of printer parameters see the following paragraphs PRINTER NAME and FIRMWARE RELEASE PRINTER STATUS ETHERNET PARAMETERS PRINTER PARAMETERS KEYS FUNCTIONS x VKP80 II ETH rel 1 00 PRINTER SETUP INTERFACE PROGRAM MEMORY TEST DYNAMIC RAM TEST EEPROM TEST CUTTER TEST HEAD VOLTAGE V 23 76 HEAD TEMPERATURE C 30 PAPER PRINTED cm 69525 CUT COUNTER 3520 RETRAC COUNTER 0 POWER ON COUNTER 438 PRINTER HEAD TYPE T80 IP Address Subnet Mask 192 168 0 1 255 255 240 0 192 168 0 1 Default Ga
45. uous mode with command 10 65 see Com mand Reference 2 For ticket width 60mm do not exceed a max length of 250mm 3 better to use an external shock absorber for rolls with a diameter higher than or equal to 100mm 4 Referred to model with paper holder support 5 Referred to model without paper holder support 9 Referred to Normal value for Current parameter see Printer Setup 7 Referred to a standard CUSTOM receipt L 10cm Density 12 5 dots on 48 VKP80II EE User Manual CUSTOM 7 SPECIFICATIONS 7 2 Character specifications ESC POS EMULATION Character density 11 cpi 15 cpi 20 cpi Number of columns 88 123 160 Printing speed Chars sec 1760 2460 3200 Lines sec 20 20 20 Characters L x H mm Normal 2 25 3 1 625 3 1 25 x3 7 3 Ejector specifications EJECTOR Ticket length Ticket presentation 70 mm 10 mm Retracting function 80 mm 10 mm 30 mm 80 mm 220 mm 10 mm 30 mm Ticket length Ticket presentation 60 mm 10 mm Ejecting function gt 80mm 10 mm 30 mm 350 mm 10 mm 30 mm NOTE 0 Maximum length recommended to guarantee the printer efficiency CUSTOM User Manual VKP80II EE 49 7 SPECIFICATIONS 7 4 Printer dimensions with printing group closed 154 mm Length 9 with p
46. with a capacity of no less than 10A closely to where the device is to be installed Periodically perform scheduled mainte nance on the device to avoid dirt build up that could compromise the correct safe operation of the unit Before any type of work is done on the machine disconnect the power supply Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot GENERAL INSTRUCTIONS CUSTOM ENGINEERING S p A declines all responsibility for accidents or damage to persons or property occurring as a re sult of tampering structural or functional modifications unsuitable or incorrect in stallations environments not in keeping with the equipment s protection degree or with the required temperature and humidity conditions failure to carry out maintenance and periodical inspections and poor repair work THE CE MARKAFFIXED TO THE PRODUCT CERTIFY THAT THE PRODUCT SAT ISFIES THE BASIC SAFETY REQUIREMENTS CE The device is in conformity with the es sential Electromagnetic Compatibility and Electric Safety requirements laid down in Directives 2006 95 CE and 2004 108 CE inasmuch as it was designed in conformity with the provisions laid down in the follow ing Standards EN 55022 Class Limits and methods of measurements of radio disturbance characteristics of Information Tech
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