Panasonic TSP Installation Manual
Contents
1. igurati Enable Disable je Panasonic EX TD amp TSP 0000 IPA amp ddress 192 168 0 101 IPPart 23333 Enable je Panasonic KX TD TSP 0001 IPAddress 132 168 0 21 IPPort 33333 Enable Panasonic KX TD amp TSF 0002 IP ddress 0 0 0 0 PPort 33333 Disable E Panasonic EX TD amp TSF 0003 IPAddress 0 0 0 0 PPort 23333 Disable Ao Panasonic EKX TD amp TSP 0004 P ddress 0 0 0 0 PPort 35333 Disable E Panasonic Ex TD 4 TSP 0005S PAddress 0 0 0 0 PPort 33333 Disable E Panasonic EX TD amp TSF 000E IPAddress 0 0 0 0 PPort 33333 Disable Ao Panasonic EX TD amp TSP 0007 IPA amp ddress 0 0 0 0 PPort 33333 Disable Note You may double click on instance name in order change settings You may double click an Enable Disable in order to change status 7 Click Finish to complete the installation Panasonic TAPI Service Provider InstallShield Wizard InstallShreld Wizard Complete Setup has finished installing Panasonic TAP Service Provider on yaur computer Back lEancel 19 8 Install program prompts user to reboot PC Press Yes to reboot PC Panasonic TAPI Service Provider d You must restart your system for the configuration changes made WE to Panasonic TAPI Service Provider to take effect Click Yes to restart now or No if you plan to restart later 20 3 TSP Settings To change TSP settings Open2. Inamata Anminbamma e Y Notify me when Windows Firewall blocks a new program Cc 2 Click Add port button Then type as follows Name Panasonic TSP Port number 33333 If you change the default port number type the number you changed Use these settings to open a port through Windows Firewall To find the port number and protocol consult the documentation for the program or service you want to use Protocol TCP UDP What are the risks of opening a port 3 Click Change scope button and click Custom list Then type IP address of the PBX To specify the set of computers for which this port or program is unblocked click an option below To specify a custom list type a list of IP addresses subnets or both separated by commas Any computer including those on the Internet My network subnet only AY Example 192 168 114 201 192 168 114 201 255 255 255 0 3ffe ffff 8311 282 1460 5260 c9b1 fda6 4 Click OK to close Change Scope dialog 5 Click OK to close Add a Port dialog 6 Click OK to close Windows Firewall Settings dialog 2 Installing TSP 2 1 Installing Panasonic TSP To install or uninstall the software you must be logged in as a user with Administrator privilege When other version of Panasonic TSP is already installed in your PC please refer to section 2 3 How to Install TSP 1 Double
3. 0 0 IPPort 33333 Disable E Panasonic TSP 0007 IPAddress 0 0 0 0 IPPort 33333 Disable Mote You may double click on instance name in order change settings ou may double click on Enable Disable in order to change status 4 When Panasonic TSP 0001 configuration dialog is opened configure Link Settings in Link Parameters menu and press OK jr Instance Panasonic TSP 0000 Settings Active x Setting Categories Link Settings NH i KTD USB Connection y 8 TSP Log Settings Lu Version Info 9 LAN Connection UU Address 192 168 0 101 Fort 33333 OF Cancel 33 5 To enable the new TSP instance double click Disable field of the instance ig Panasonic TAPI Service Provider Multi PBX Configuration 2 Panasonic TSP 0000 IPAddress 132 158 0 101 IPPort 33333 Panas sonic TS P 0001 IPAddres 192 gt 158 10 12 al IPPort Panasonic TSP 0002 IPAddress 0 0 0 0 IPPort 33333 Panasonic TSP 0003 IPAddress 0 0 0 0 IPPort 33333 IPAddress 0 0 0 0 IPPort 33333 Disabl Panasonic TSP 0005 IPAddress 0 0 0 0 IPPort 33333 Disable gt Panasonic TSP 0006 IPAddress 0 0 0 0 IPPort 33333 Disable gt Panasonic TSP 0007 IPAddress 0 0 0 0 IPPort 33333 6 To save the settings click Apply Settings 3 Panasonic TAPI Service Provider
4. 3 OVERWRITE INSTALLING PANASONIC TSP 0 ccceccececceceecececceceececueaecusaeeusaees S O A S 3 1 LINK PARAMETERS rt S T LAN CONC ON ra 9 1 2 USE CONNECTION iaa 3 2 LOG SETTINGS nn e o a A 3 3 VERSION INFO 3 4 OTHER PARAMETERS teleco 9 9 SETTINGS FOR MULTI PBX CONNECTION esee 3 5 1 Before setting Multi PBX CONNECHION ooooooooncccoonnnnnccononocccconnnnnnnannnnannnnnnnos 3 5 2 How to set Multi PBX CONNEC ION oocccccccoooocnccnnncconooononnoncononononennnononanononnnos 3 5 3 Multi PBX Configuration Dialog oooccccccccooconcconncconononccnnncononanocnnnnnonoanncnnnnos ANIEL A iiinn a R P TSP CONNECTION MONITOR TOOL cccccecececcccecncecsccccecucecscccecnsucscacceancecsvaccecnsnesnanes 1 Before Installing 1 1 System Requirement Required Operating System e Microsoft Windows Server 2012 64 bit Server core installation is NOT supported e Microsoft Windows Server 2008 both 32 bit and 64 bit e Microsoft Windows Server 2003 both 32 bit and 64 bit e Microsoft Windows 8 both 32 bit and 64 bit Metro Ul is NOT supported e Microsoft Windows 7 both 32 bit and 64 bit e Microsoft Windows Vista 32 bit only e Microsoft Windows XP 82 bit only Note Panasonic TSP version 4 1 or later supports Windows Server 2012 and Windows 8 For the Remote TSP provided by Microsoft environments the Panasonic TSP are n
5. Phone and Modem Options from Control Panel and select Advanced tab Then select Panasonic TSP 0000 and click Configure button 3 1 Link Parameters The Link parameters configures how Panasonic TSP will establish communication with the PBX J Panasonic TSP 0000 Configuration Setting Categories Link Settings a aur Link Parameters e aaen be El TSP Log Settings 0 LAN Connection f Other Parameters Address 168 0 10 Fort 13333 a Check Location Le Version Info OK Cancel 21 3 1 1 LAN Connection When Panasonic TSP uses LAN to communicate with the PBX select LAN Connection and enter Address and Port Address is the IP address of the PBX in dot format and Port is the TCP port which the PBX is listening to PBX LAN Interface Card KX NS1000 Mother board KX NCP500 1000 IPCMPR Card KX TDE100 200 600 IPCMPR Card KX TDA100 200 600 CTI Link Card KX TDA30 50 IP Gateway Card Example of setting an IP address E g Address 10 64 130 250 Port 33333 Link Settings O USB Connection LAN Connection Address 192 168 U 101 Part 33333 a Check Location 22 3 1 2 USB Connection When Panasonic TSP uses USB to communicate with the PBX select USB Connection Link Settings Remark 1 PBX software version 2 0 or later is required to use multi PBXs connection 2 USB driver Version 2 0 0
6. of log file name is KXTDAxxxxx txt is O through 3 Note When overwrite installation is done log file path setting is change back to default path c Log file size When log file size grows greater than established Log file size then the log file is restarted from the beginning d Include time stamp in log By checking this box the log file will contain a time stamp for each operation logged 25 3 3 Version Info The Version Info is read only and contains version information about the Panasonic TSP you are using E gt Panasonic TSP 0000 Configuration i Y Link Parameters Version Information S TSP Log Settings 3 i m Version Info Ve E 4 2 0 0 Vwi amp CTSP0000 PO a har Bas Safes File Location C Windows System32 tsp Product Name TAPI Service Provider Company Name Panasonic System Networks Co Ltd C Panasonic System Networks Co Ltd 2003 26 3 4 Other Parameters When the Other Parameters option is selected a message box will appear to inform the user that these settings are advanced and must be changed according to TAPI Application requirements Panasonic TAPI Service Provider Configuration BEES xj B Please note these are advanced settings and may be changed The Other Parameters configures optional parameters ln Panasoni c TSP 0000 Co nfiguration fae Link Parameters A ES TSP Log Settings Version Info ther Parameters 1000 1000 animer o
7. settings you have just changed Pressing Cancel will leave default configuration Link setting is empty im Panasonic TSP 0000 Configuration x Setting Categories Link Settings gpu Link Parameters USB Connection Poo y EE TSP Log Settings i LAN Connection Addrezz E E f da Check Location OF Cancel When you use LAN connection select LAN Connection and set IP address and TCP port of the PBX See 3 1 1 for more detail When USB connection is used select USB Connection See 3 1 2 for more detail 10 7 After entering the IP address and TCP port of PBX click Check Location to verify the connection to the PBX ln Panasonic TSP 0000 Configuration 132 168 10 Abort Check When the connection is successful the following dialog containing system information gathered from PBX will appear System information gathered from PBX may help you identify the PBX that you will use When the connection is successful the GRAY lamp to the left of Check Location button will turn to GREEN To abort Check Location click Abort Check button ig Panasonic TSP 0000 Configuration mae Link Parameters ES TSF Log Settings Version Info 11 When the connection to the PBX was not successful a message dialog will appear Configuration X Address 192 168 0 101 33333 is not responding Save anyway Then the GRAY lamp to the left of Che
8. then dick Uninstall Change or Repair Turn Windows features on or off Organize y Uninstall 0 Panasonic TAPI Service Provider e A Aw A A E F T Panasonic System Networks Co Ltd Product version 4 0 0 2 Size 12 1MB 2 Click Yes to uninstall or No to abort 14 4 When you set Panasonic TSP to generate log the following dialog is displayed If you want to remove specified log files check each check box and press OK Panasonic TAPI Service Provider IF uou want ta remove TSF log files please check each check box Instance 0000 log file C Program Files FanasonicFx TDA TS PA LogsD000 Instance 0001 log file C Program Files Panasonicskz T D TSPSLogs0001 Instance 0002 log file C Program Files FanasonicFx TDA TS PA Logs000 Instance 0003 log file C Program Files FanasonicFx TDA TS PA Logs0003 Instance 0004 log file C Program Files FanasonicFx T B TSP Logs 0004 Instance 0005 log file C Program Files Fanasonic FE x T B TS PA Logs0005 Instance 0006 log file C Program Files PanasonicsFx T B TS PA LogsD006 Instance 0007 log file C Program Files FanasonicF T B TSP LEags 5 Useris prompted to close any application that may use Panasonic TSP Press OK to continue Panasonic TAPI Service Provider l X Before removing Panasonic TAPI Service Provider please d
9. tries to re connect infinitely g DID DDI Information Number Name When this option is checked Panasonic TSP fills CALLINFO DEVSPECIFIC structure with DID DDI number and name in separated format the number is set into dwDIDDDISize DIDDDIOffset area and the name is set into dwDIDDDINameSize dwDIDDDINameOffset area Also CLIP information including CLIP Name in transferred call is set in separated format the number of CLIP information is set into dwTranCLIPSize dwTranCLIPOffset area and name of CLIP information is set into dwTranCLIPNameSize dwTranCLIPNameOffset area 29 h Caller ID of Transferred Call by DISA Voice Mail By checking this option parameter value of LINECALLINFO CallerlD and CallerlDName for transferred to line LINE1 becomes original callerlD CLIP only when transferring line LINE2 is DISA or voice unit for both screened and unscreened transfer When transferring line is other than DISA or voice unit CallerlD and CallerlDName parameter value is actual transferring line LINE2 PBX External Incoming call with CLIP and DID transferring I me Consultation hold calling OFFERING LINE PSTN _ _ _ transferred To i Caller ID of Transferred Call by Extension Line By checking this option parameter value of LINECALLINFO CallerlD and CallerlDName for transferred to line LINE1 becomes original callerlD CLIP only when transferring line LINE2 is an extension line for both scre
10. 00 000 23 3 2 Log Settings The TSP Log Settings configures how Panasonic TSP will output log jr Panasonic TSP 0000 Configuration x Setting Categories Enable Log Log Type 2 Raw binary EST values O Decoded EST values Q Debug ray decoded TSP functions Logs DOCCT folder be created im the specified path The log file wil be stared n Logit folder E Program Files sPanasonicssE TD TSP Log file size 10 MB i Include time stamp in log Mote Log Settings may be available only after Panasonic TAPI Serice Provider is reloaded by TAP server The log filename will have current day of the month appended OR Cancel a Log Type Panasonic TSP has logging capabilities TSP has 3 log levels e Raw Contains only binary CSTA messages exchanged with PBX e Decoded CSTA values Contains binary CSTA messages and their human readable form e Debug Contains decoded CSTA messages as well as TSPI function calls and TSPI messages sent to TAPI This is the most effective information to solve an irregularity 24 b Log File Path logs lt xxxx gt folder is created in the path which user specified and log files are stored in the folder Default path is Program Files gt Panasonic KX TDA TSP The log file name will be composed of the base file name and 0 through 3 0 gt 1 gt 2 gt 3 gt 0 gt 1 gt When the 4 days passed the previous log files is overwritten Default
11. 2 or later is required to use multi PBX connection 3 When you use two PBXs by USB connection you need to assign unique USB serial number for each PBX by TDA Maintenance Console e g When USB Serial Number is 1 USB connection name will be KX TDA100 200_1 When USB Serial Number is 2 USB connection name will be KX TDA100 200 2 For KX TDA series PBX USB serial number setting menu on the Maintenance Console is on 2 System 9 System Option Option6 CTI Multi PBX Control see following picture 2 KX TDA30 Maintenance Console 2 System 9 System Options File F Connect C Tool T Utility U View Window Help H System Menu LE 29 System Options 1 Configuration i 5 OK O Cancel C Apply amp Option 1 Option 2 Option3 Option4 Option Option 6 CTI 1st Party CTI CTI Multi PBX Control System status retry interval timer 3 PBX Name lt gt lt gt System status retry counter USB Serial Number CDR retry interval timer 3 20 CTI Make Call e lar CDR retry counter 3 SLT Ring Enable Disable 3rd Party CTI System status retry interval timer s System status retry counter CDR retry interval timer 3 a gt lol lol lo CDR retry counter 3 Group 4 Extension 5 Optional Device 6 Feature 7 TRS 8 4RS S Private Network 10 CO amp Incoming Call 11 Maintenance Interactive Mode Type TDA30 Level Installer Wersion004 000 Region0
12. Multi PBX Configuration e IPAddress 192 168 0 101 IPPort 33333 PAddress 0 0 0 0 IPPort 33333 Disable IPAddress 0 0 0 0 IPPort 33333 _ Disable IPAddress 0 0 0 0 IPPort 33333 IPAddress 0 0 0 0 IPPort 33333 Disable p Panasonic TS IPAddress 0 0 0 0 IPPort 33333 Disable ERST IFPort 233333 7 Click Close to terminate Multi PBX Configuration Tool Then please reboot the PC manually 34 3 5 3 Multi PBX Configuration Dialog il Panasonic TAPI Service Provider Multi PBX Configuration l X TSP Instance List Instances to install E Apply Settings Close igurati Enable Disable is Panasonic TSP 0000 IP amp ddress 132 158 0101 IPPart 33333 Enable B Panasonic TSP 0007 PAddress 0 0 0 0 IPPart 33333 Disable E Panasonic TSP 0002 IP ddress 0 0 0 0 PPort 33333 Disable B Panasonic TSP 0003 IPAddress 0 0 0 0 IPPart 33333 Disable ES Panasonic TSP 0004 IPAddress 0 0 0 0 IPPart 33333 Disable B gt Panasonic TSP 0005 IPAddress 0 0 0 0 IPPart 33333 Disable E Panasonic TSP 000E PAddress 0 0 0 0 IPPart 33333 Disable E Panasonic TSP 0007 PAddress 0 0 0 0 IPPart 33333 Disable Note You may double click on instance name in order change settings fou may double click on Enable Disable in order to change status TSP Instance lis
13. Panasonic KX Series PBX TAPI Service Provider Installation Manual Introduction About TSP Panasonic s TAPI Service Provider TSP for KX TDA TDE NCP NS Series PBX is a driver that provides you with a TAPI Interface Version 3 1 0 7 or later supports KX TDE NCP series PBX Version 3 3 0 0 or later is required to use C SDK Version 4 0 0 0 or later supports KX NS1000 Ver 1 Version 4 2 0 0 or later supports KX NS1000 Ver 2 3 About this manual This manual describes installation and setting of Panasonic TSP Trademarks e Microsoft Windows Windows Server and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries e All other trademarks identified herein are the property of their respective owners e Screen shots reprinted with permission from Microsoft Corporation NOTES Description related USB in this manual is applied to KX TDA series PBX only Table of Contents 1 Belore Sta IM astas do 1 1 SYSTEM REQUIREMENTS 1 2 PBX SETTINGS cccccsceccccecececcccececucscaccccecucscacceausuceeacceausucanavceaucnesnaeeansusenaees 1 3 WINDOWS FIREWALL SETTINGS cceccccececececcececuccceccecececeuaeserscacauaenensteteuaeneners e MIA E sii iia 2 1 INSTALLING PANASONIC TOP ccccccececececcccececececcececucecaccececucansnaececncacenaees 2 2 UNINSTALLING PANASONIC TSP ccccececcecececccccecececcaesecscauauaeserseauauaenereeeras 2
14. an be configured to queue LINE DEVSPECIFIC KX_SMDR events sent to TAPI in order to let the application have enough time to process each event Each line device that supports this kind of message has its own queue It is recommended to use default value of 1000 ms d Message Delay LINE ADDRESSSTATE LINEADDRESSSTATE FORWARD Panasonic TSP can be configured to queue LINE ADDRESSSTATE LINEADDRESSSTATE FORWARD events sent to TAPI in order to let the application have enough time to process each event Each line device that supports this kind of message has its own queue It is recommended to use default value of 1000 ms e Send KX REINIT and KX RETRIEVE When this option is checked and TSP is in Standard MODE in case if Panasonic TSP loses connection with PBX it sends LINEDEVSPECIFIC KX REINIT and begins recovery procedure However Panasonic TSP may fail recovery in some case e g When PBX Setting changed between KX REINIT and KX_RETRIEVE etc Call event is not notified while TSP sends KX_REINIT event and KX RETHRIVE event Otherwise Panasonic TSP sends LINE DEVSTATE REINIT and enters in an unknown condition waiting all Applications to reinitialize use of TAPI f Number of Connection Retries Number of Connection Retries is 25 When Panasonic TSP loses connection with PBX TSP tries to re connect 25 times same as previous version Number of Connection Retries is infinite When Panasonic TSP loses connection with PBX TSP
15. ck Location button will turn to RED lamp Link Settings O USB Connection 9 LAN Connection Address 192 168 U 101 Part 33333 w Check Location In this case please make sure IP address and TCP port of PBX is correct and check network connection 8 Click Finish to complete the installation Panasonic TAPI Service Provider InstallShield Wizard Install5 hield Wizard Complete Setup has finished installing Panasonic TAP Service Provider on your computer Back lantel 9 Install program prompt user to reboot PC Press Yes to reboot PC Panasonic TAPI Service Provider Fh You must restart your system for the configuration changes made to Panasonic TAPI Service Provider to take effect Click Yes to restart now or Mo if you plan to restart later Notes During installation a default folder is created under Program Files gt Panasonic KX TDA TSP This folder contains a copy of End User License Agreement 13 2 2 Uninstalling Panasonic TSP How to Uninstall TSP 1 To do that go to Control Panel Programs and Features select Panasonic TSP and click Change Remove or Uninstall Change g 7 A Control Panel All Control Panel Items Programs and Features v 3 Search Programs and Features File Edit View Tools Help Control Panel Home Uninstall or change a program View installed updates To uninstall a program select it from the list and
16. click the setup file according to your operating system When you use a 32 bit operating system select the file panasonic tsp instx86 4xxx exe When you use a 64 bit operating system select the file panasonic tsp instx64 4xxx exe And click Next to continue installation Click Cancel to abort xxx will be different number depending on time when TSP is released Panasonic TAPI Service Provider InstallShield Wizard X Welcome to the InstallShield Wizard for Panasonic TAPI Service Provider The InstallShield Wizard will install Panasonic TAFI Service Provider an your computer To continue click M ext Cancel 2 You will then be shown the License Agreement After reading the agreement click the I accept the terms of the license agreement option to accept its terms and click Next to continue the installation If you do not accept its terms click Cancel If you want to print out the agreement click Print Panasonic TAPI Service Provider InstallShield Wizard License Agreement Please read the following license agreement carefully END USER LICENSE AGREEMENT Definition Licensed Software TAPI Service Provider Permitted Number One Server Use Acceptable This is a legal amp greement between you and Panasonic System Networks Co Ltd hereinafter called The Company for use of the Licensed Software Your acceptance of this Agreement is required to use th
17. der The InstallShield Wizard wall install Panasonic TAP Service Provider on your computer To continue click Next 17 4 Click Install to start installation Click Cancel to abort Click Back to go back to previous step Panasonic TAPI Service Provider InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation IF you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Installshield Back Cancel 5 The following dialog is displayed Previous configuration is taken over Please refer to section 2 for the configuration When you do not need to change the configuration press OK ila Panasonic TSP 0000 Configuration Setting Categories Link Settings oar Link Parameters O f CTD USB Connection 38 TSP Log Settings LAN Connection B Other Parameters Address 132 166 0 10 Fort 13333 i Check Location Bea Version Info OF Cancel 18 6 If you had used multiple Panasonic TSP instances the following dialog is displayed Previous configuration is taken over Please refer to section 3 5 for the configuration When you do not need to change the configuration press Apply Settings ila Panasonic KX TDA TSP MultiPBX Configuration y X TSF Instance List Instances ta install E Apply Settings Close
18. e Licensed Software Please carefully read this accept the terms of the license agreement Print C do not accept the terms of the license agreement Installshield lt Back Cancel 3 Click Install to start installation Click Cancel to abort installation Click Back to go back to previous step Panasonic TAPI Service Provider InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation IF You want to review or change any of your installation settings click Back Click Cancel to exit the wizard Installshield Back Cancel 4 If KX TDA USB driver is not installed in your computer a dialog showing USB Driver is not installed may appear Press OK to continue Note USB connection is not supported on 64 bit Windows 5 The following message will appear in order to note that Panasonic TSP and a CSTA application cannot be used in parallel without CSTA multiplexer Press OK to continue Panasonic TAPI Service Provider E gt If you use Panasonic TAPI Service Provider and other 1 CSTA applications to connect to the same PBX simultaneously M you need to use CSTA multiplexer 6 By default one TSP instance will be installed and registered with TAPI After the registration is completed following dialog will prompt you to configure parameters Pressing OK will update
19. ened and unscreened transfer Note When a UT series SIP phone is used as transferring line this option is not applied j Enable connection to TDA PBX Do you want to start TSP When Panasonic TSP and PBX Maintenance Console are set to connect to PBX by USB connection both software cannot be used at the same time When Panasonic TSP is installed and computer is restarted Windows may start Panasonic TSP automatically Therefore PBX Maintenance Console may not be started by installation of Panasonic TSP For this reason to start TSP or not you can set the switch Yes or No in Do you want to start TSP 30 1 In case of Yes After computer is restarted you can use TAPI Application However Panasonic TSP may be started automatically after computer restart and you may not be able to start PBX Maintenance Console 2 In case of No After computer is restarted you can use PBX Maintenance Console However you cannot start TAPI Application after computer restart Note All settings will take effect after the next restart of computer 31 3 5 Settings for Multi PBX Connection 3 5 1 Before setting Multi PBX Connection This feature allows you to connect two or more PBXs Before setting multi PBX connection install TSP for one PBX 3 5 2 How to set Multi PBX Connection 1 In order to start Panasonic TSP Multi PBX Configuration follow Start gt Program gt Panasonic gt KX TDA TSP gt MultiPBX Config
20. f connection retes Te 25 Sumber of connection reties ie intimite 27 e Panasonic TSP 0000 Configuration l x Setting Categories aid fac Link Parameters X ES TSP Log Settings Mode Selection O Standard Mode as Account Info Buffer Size 100 1 0000 500 Message Delay Kx SMOR O00 me Message Delay LINE_ADDRESSSTATE FORWARD 1000 me Send R _REINIT and ES RETRIEVE f Humber of connection retries ts 25 Number of connection retries s infinite Separate DIOODI Information Number Name F Galler IB of transfered Eall by DISK Voice Mail Galler T of Transferred Call by Extension line Do vou want to start TSP Yes C Ho OR Cancel Configurable parameters are as follows a Mode Selection e Standard Mode TSP works in normal mode e PMS Interface Mode TSP works in compatibility mode for Panasonic PMS Interface application Note Multiple TSP instances are not available for PMS Interface MODE When PMSI Interface MODE is selected some of options are unavailable as dialog above b Account Info Buffer Size This parameter configures the number of account information records that the Panasonic TSP can store on the HDD If Panasonic TSP cannot reserve its needed space to save on the HDD all account info records then an error message will be displayed and Panasonic TSP will not start c Message Delay KX_SMDR 28 Panasonic TSP c
21. nce is not registered in TAPI Telephony System 36 Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks Co Ltd O Panasonic System Networks Co Ltd 2013 G AAC G E 21000 37
22. ose all TAPI applications A that may be using lines provided by this TSP 15 6 Click Finish to complete uninstalling Panasonic TAPI Service Provider InstallShield Wizard Maintenance Complete InstallShield Wizard has finished performing maintenance operations on Panasonic TAPI Service Provider T User is prompted to restart computer Press Yes to restart Panasonic TAPI Service Provider You must restart your system for the configuration changes made Ml to Panasonic TAPI Service Provider to take effect Click Yes to restart now or No if you plan to restart later 16 2 3 Overwrite Installing Panasonic TSP IMPORTANT Overwrite installation by older version on new version is NOT possible If you want to use an older version uninstall current version first Also overwrite installation from v3 3 or older is also NOT possible If you want to update the Panasonic TSP v3 3 or older one uninstall the current version first How to overwrite TSP 1 Double click a setup file of Panasonic TSP which you want to install newly on the PC that other version of TSP is already installed on 2 Click Yes to continue the overwrite installation or No to abort Panasonic TAPI Service Provider X Different version of TSP is already installed in this PC Do you want to overwrite TSP from 4 0 4 0 to 4 1 0 0 Welcome to the InstallShield Wizard for Panasonic TAPI Service Provi
23. ot supported Minimum PC Hardware Requirements e Windows has to work on the PC e Hardware Requirements of the application that you use with Panasonic TSP e When you use USB connection USB Interface is needed Note USB connection is not supported on 64 bit Windows e When you use LAN connection LAN Interface is needed e HDD 400 Mb free disk space Note Additional HDD space may be required in case logging of Panasonic TSP is enabled NOTE The total minimum free disk space you need is the Panasonic TSP minimum plus disk space which the application requires as minimum 1 2 PBX Settings Supported PBX Types Supported PBX Types are KX TDA30 50 100 200 600 KX TDE100 200 600 KX NCP500 1000 and KX NS1000 Panasonic TSP uses USB or TCP IP for connecting to the Panasonic PBX USB Setting In order to use the USB connection with KX TDA PBX USB drivers Version 2 0 0 7 or later for KX TDA PBX must be installed on the computer And when you use two or more USB connections you need to assign unique USB serial number for each KX TDA PBX by TDA Maintenance Console For more details about installation of the TDA PBX USB driver please consult related installation manual TCP IP Setting Before installation please make sure you know the IP address of the PBX and its CTI port By default the CTI port is 33333 When you use TDA series PBX you need following LAN interface card on the PBX PBX LAN Interface card KX TDA100 200 600 CTI Link Ca
24. rd KX TDA30 50 IP Gateway Card When you use KX NS1000 activation key KX NSF101 is required to use CTI interface When you use CTI enhance features you may need SD Memory Card or activation key for software upgrade depending on your application PBX Hequired SD Card or Activation Key KX TDA30 KX TDA3920 KX TDA50 KX TDA5920 KX TDA100 200 KX TDA0920 KX TDA600 KX TDA6920 KX TDE100 200 KX NCS4910 KX TDE600 KX NCS4950 KX NCP500 1000 KX NCS3910 KX NS1000 N A 1 3 Windows Firewall Settings Configure the following Firewall setting for only Windows Vista When you install Panasonic TSP into Windows Vista and use LAN to connect to the PBX you may need to configure Windows Firewall as follows 1 Open Windows Firewall Settings dialog from Control Panel and select Exceptions tab TILES em Setti E Exceptions control how programs communicate through Windows Firewall Add a program or port exception to allow communications through the firewall Windows Firewall is currently using settings for the public network location What are the risks of unblocking a program To enable an exception select its check box Program or port BITS Peercaching CMSServerImpl Module DO Connect to a Network Projector Core Networking Distributed Transaction Coordinator O File and Printer Sharing isCSI Service C Media Center Extenders C Network Discovery pbxsimgui exe O Performance Logs and Alerts C Remote Administration
25. t contains following information o Instance Name This is TSP Instance Name same as Control Panel Phone and Modems Options Advanced displays o Configuration Informative of configuration string o Enable Disable Enable TSP instance is registered with TAPI Disable TSP instance is unregistered with TAPI At startup this field contains current registration status of TSP Instance Enable TSP instance is registered with TAPI Disable TSP instance is not registered with TAPI Multi PBX Configuration Tool allows to e Specify parameters of each instance e Hegister Unregister each TSP instance with TAPI Telephony System 35 Annex A TSP Connection Monitor Tool This tool is provided to show PBX connection status of each TSP instance You may use provided shortcut under Start Menu Programs Panasonic KX TDA TSP Connection Monitor Panasonic TAPI Service Provider Monitor Ioj x PE Panasonic TSP 0000 IPAddress 192 768 0701 IPPart 33335 Connection Disconnected Status Send Hee Packets O Use PBX combo box to select TSP instance which you want to see the status Connection may be Now Connecting TSP instance is initializing connection with PBX Connected TSP instance is connected with PBX It is possible to control monitor with TAPI application s Disconnected TSP instance is not communicating with PBX Not Registered with TAPI TSP insta
26. uration like in the next image Ly Panasonic Documents 4 KX TDA TSP Connection Monitor Computer TDA TSP EULA EN bs Net 4s Startup Control Panel Devices and Printers Administrative Tools gt Help and Support 4 Back Search programs and files 2 Log off 2 The following message will appear in order to note that TSP and CSTA Application cannot be used at the same time without CSTA Multiplexer Press OK to continue Panasonic TAPI Service Provider nd E If you use Panasonic TAPI Service Provider and other WIN CSTA applications to connect to the same PBX simultaneously A you need to use CSTA multiplexer 32 3 Select Panasonic TSP 0001 and double click to configure a new TSP instance for second PBX Then configuration dialog for the second PBX will appear fm Panasonic TAPI Service Provider Multi PBX Configuration x TSE EET S Instances to install E Apply Settings Cloze igurati Enable Disable je Panasonic TSP 0000 IPAddress 192 168 0 101 IPPart 33333 Enable CE Panasonic TSP 0001 9 IPAddress 0 0 0 0 IPPort 33332 Disable B Panasonic SP 0002 IPAddress 0 0 0 0 IPPort 33333 Disable E Panasonic TSP 0003 IPAddress 0 0 0 0 IPPart 33335 Disable En Panasonic TSP 0004 IPAddress 0 0 0 0 IPPort 33332 Disable B gt Panasonic TSP 0005 IPAddress 0 0 0 0 IPPort 33333 Disable Be Panasonic TSP 0006 IPAddress 0 0
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