Home

Nortel IP Phone 1110 User Guide

1. United States FCC CFR 47 Class B Emissions FCC Rules for Radio Part 15 Frequency Devices Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New AS NZS 3548 Class B Emissions Information technology Zealand CISPR 22 equipment Radio disturbance European EN 55022 Class B Emissions Information technology Community equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Table 8 Safety Jurisdiction Standard Description Zealand United States UL 60950 1 Safety of Information Technology equipment Canada CSA 60950 1 Safety of Information Technology equipment 03 European EN 60950 1 ITE equipment Safety Part 1 General Community requirements Australia New AS NZS Safety of Information Technology equipment 60950 1 2003 Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements 1 el Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop rr Telef OF die T 088 7463 444 sales Telec
2. Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T ZA ole Di is T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl WZ Additional phone features Table 5 Troubleshooting MG 1000B Part 2 of 2 Display Message Probable Cause Actions Local Mode Branch User ID not Notify system found in any administrator Invalid ID 2 q ipped TN 90 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Tele nter T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations The following features are discussed in this section e Configuring Automatic Wake Up on page 91 Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to you at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call Co a 1 Lift the handset T aa 2 Dial the Automatic Wake Up Request TT FFC aaa 3 Dial the Automatic Wake Up time ina J 24 hour time format hhmm A tone sounds to confirm your entered time Note In a 24 hour time format 7 30
3. 0 000 eee eee Using Forced Camp on nne Overriding a busy signal 0 000 cee eee eee Using Privacy Release 0 0 0 0 eee eee Using Radio Page EE EE EE SE SE SE ee ees Additional phone features ss sk EE ER EE RE RE ee Secure Communication SESSE ee ee eee eens Using Virtual Office SES SS SS ee Logging in to Virtual Office 005 Using Virtual Office on your Remote telephone Using Virtual Office on your Office telephone Logging out of Virtual Office Troubleshooting Virtual Office Using Media Gateway 1000B 00005 Using Test Local Mode 0 000000 Using Resume Normal Mode 04 Troubleshooting MG 1000B Using Hospitality features 0 0 0 eee Configuring Automatic Wake Up Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele 5 nter Ad ON T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Le nter Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop About the Nortel IP Phone 1110 About the Nortel IP Phone 1110 The Nortel IP Phone 1110 brings voice and data to the desktop by connecting directly to a Local Area Network
4. T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Bae nter Additional phone features To regain operation of a telephone being used for Virtual Office Choose one of the following To completely disconnect your Office telephone from the Remote Home telephone MEER a Press the Home context sensitive soft key or Gag b Enter your User ID and password Sa this logs the Office telephone back aaa on to your office network Press the Virtual context sensitive Urtual soft key to log in to another IP Phone and your telephone becomes a Remote telephone Logging out of Virtual Office While working on a Remote phone you can log out of Virtual Office using the following steps To log out from a Remote telephone ac 1 Press the Services key Services 2 Press the Up Down navigation keys to scroll and highlight Virtual Office Logout 3 Press the Enter key ON 84 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl en ww hs Additional phone features Troubleshooting Virtual Office Virtual Office can display error messages on screen Table 4 lists error messages and describes actions to correct the causes Table 4 Troubleshooting Virtual Office Part 1 of 3 Displayed Message Probable Cause Actions Busy try again Remote IP Phone is active n
5. Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T ZA ole Di is T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl WZ Terms you should know Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your telephone Flexible Feature Codes FFC Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls On your IP Phone 1120E this information area is one line of text and symbols If a text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Information line A one line by 24 character area that displays date and time or application information 1 0 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl SN Le nter Terms you should know Interrupted dial ton
6. Each incoming call causes the telephone to ring and the Message Indicator lamp to flash To answer a Call Ce d Lift the handset Note Do not use the Line DN key to anwer a call While on an active call This section describes the following features available during an active call e Placing a call on hold on page 48 e Transferring a call on page 49 e Using Timed Reminder Recall on page 50 e Using Call Park on page 51 e Recording a Calling Party Number on page 53 e Tracing a malicious call on page 54 Placing a call on hold Use the Hold feature to place an active call on hold f DE Bier 48 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl me ew y While on an active call To place a call on hold Caran Press the Hold key Hold To retrieve a call on hold Press the line DN key Pa DN key Transferring a call Use the Transfer feature to redirect a call to the appropriate person To transfer a call to a third party Trans 1 Press the Transfer context sensitive soft key The other party is put on hold and a dial tone sounds aE 2 Dial the DN to which you are transferring aaa the call aaa Trans 3 When that number rings or a person answers press the Transfer context sensitive soft key to connect the calling party ON
7. Contact your system administrator for detailed information Changing your Station Control Password A 1 Press the Services key Services 2 Press the Up Down navigation keys to scroll and highlight Password Admin 3 Press the Enter key 4 Use the dialpad to enter your password aa at the prompt f DE Bior Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ie ew y Station Control Password 5 Press the Up Down navigation keys to scroll and highlight New Password 6 Press the Enter key 7 Use the dialpad to enter the new password aag 8 Press the Enter key to accept the new password Note If you are locked out of your IP Phone 1110 or if you forget your SCPW contact your system administrator 94 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Tele nter T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1110 To find out what features and services are available contact your system administrator Depending on what is available on your system your phone can provide information for example local news and weather stock market information or traffic rep
8. LAN through an Ethernet connection Basic features Your IP Phone 1110 supports the following e four context sensitive soft keys providing access to a maximum of 9 features e pixel based LCD screen backlit with adjustable contrast e speaker for on hook listening and on hook dialing e volume control keys for adjusting ringer speaker and handset volume e three call processing fixed keys Line Hold Goodbye e three specialized feature keys Message Inbox Services Expand e integrated 10 100 Ethernet switch for shared PC access e automatic network configuration e hearing aid compatibility Note Some features are not available on all telephones Consult your system administrator to verify which features are available for your use ON Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Le nter About the Nortel IP Phone 1110 Context sensitive soft keys are Nortel Communication Server dependent Some IP Phone 1110 phones are not configured to support context sensitive soft key functionality Contact your site administrator for further details 1 0 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele About the Nortel IP Phone 1110 Telephone display Figure 1 shows the LCD s
9. adapter not supplied to the AC adapter jack in the bottom of the phone see Figure 5 Form a small bend in the cable and then thread the adapter cord through the channel in the stand base Plug the AC power adapter into the nearest AC power outlet Note Your IP Phone 1110 supports both AC power and Power over Ethernet PoE including IEEE 802 3af standard power To use AC power use only the Nortel approved AC power adapter ROHS Global Power Supply PEC NO089601 which can be ordered separately To use Power over Ethernet PoE power your connected LAN must support PoE an AC power adapter is not required ON Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Le nter Connect the components Figure 5 IP Phone 1110 connections PC Ethernet port LAN Ethernet port gt a Tilt lever Link lamp TN AC adapter jack Handset jack 3 Install the handset Plug the end of the handset cord with the short straight section into the handset Plug the end of the handset cord with the long straight section into the handset jack on the back of the phone see Figure 5 marked with the symbol Form a small bend in the cord and then thread it through the channel in the stand base marked with the symbol so that it exits in the handset cord channel on the right hand side of the stand base see Figure 4 4 Inst
10. expires after a fixed period of time determined by your system administrator ON Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl an ew gier Additional phone features Using Virtual Office on your Remote telephone Because the display characteristics including size vary from one IP Phone model to the next your Office IP Phone 1110 display is different on each Remote phone Figures 7 to 9 show LCD displays of various IP Phones when they are logged on to an IP Phone 1110 using Virtual Office Figure 8 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1110 Office phone Figure 7 IP Phone 1120E logged in to an IP Phone 1110 NORTEL died CS 1808 Bae Didam Trans Conf Fud Mare aa Ll _ Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl AG nter Additional phone features Figure 8 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1110 Office phone Figure 8 Logged in to an IP Phone 1110 using an IP Phone 1140E NORTEL 45645 amp CS 1000 08 29 8 00am Nortel Networks User 45645 Trans Conf Forward More Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomH
11. group one at a time until all members answer To call group members Ca d 1 Lift the handset T 2 Enter the Group Call FFC The feature automatically calls all group members The telephone numbers of the group members appear on the display as they answer Note 1 After everyone in the group has answered only the person who made the group call can put the call on hold Note 2 When a person in your group is on a conference call or another group call they are not connected to your group call Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Telef L 4 T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl w d Talking with more than one person To answer a group call Co a 1 Lift the handset Note the following about notification tones Ifyou are on a call and receive three 10 second tones this is the notification of a group call on your current extension If you are on a call on another line when a group call is made you receive a long tone through the handset or speaker If you are already on a conference call or another group call you do not receive notification of a group call To end a group call Press the Goodbye key oe Note When the person who made the Goodbye group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and
12. Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any telephone Ca d 1 Lift the handset T aa 2 Dial the Radio Paging Answer FFC aaa aaa The paging tone sounds 3 Dial your own DN to connect to the In paging caller If the caller has disconnected a steady high pitched number unavailable tone sounds ON 76 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ie ww is Additional phone features Additional phone features The following features are described in this section e Secure Communication p 77 e Using Virtual Office p 77 e Using Media Gateway 1000B p 87 Secure Communication Your IP Phone 1110 supports secure communication with other Nortel IP Phones by encrypting your calls using a Pre Shared Key PSK If the PSK feature is enabled on both Nortel IP Phones a PSK security icon Bi is displayed on the LCD screen when a secure communication link is established Consult your system administrator to find out if this feature is enabled on your IP Phone Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls and all your office telep
13. Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ws gier While on an active call To return to the original call if the transfer is incomplete If the person called is not available a press the Line DN key to reconnect to the original call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall Trans 1 Press the Transfer context sensitive soft key The call is put on hold 2 Dial the number to which you are transferring the call 3 Choose one of the following to start the Trans recall timer nn Press the Transfer context sensitive soft key or Replace the handset before the p e d extension answers Note If the transfer is complete the recall timer stops 50 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T r ele Ante T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl While on an active call If the transferred call is not answered your telephone rings Fa D 1 Liftthe handset to reconnect to the T original caller 2 Choose one of the following Trans Press the Transfer context sensitive a soft key and repeat the transfer lf the transfer is picked up while you are on the line pre
14. Local tools menu network configuration data is displayed for your IP Phone 1110 This tool is for administrator use only ON 38 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Le nter Local tools 4 Lock Menu When the Lock Menu option is selected from the Local tools menu a Lock Menu submenu appears This submenu provides access to tools used for controlling access to the Local tools menu itself or various Local tools menu options This tool is for administrator use only Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Call features and Flexible Feature Codes Call features and Flexible Feature Codes Some call features are not available on all IP Phones Call features and Flexible Feature Codes FFCs must be assigned to your telephone and supported by system software Contact your system administrator to assign these features and codes to your IP Phone Note Use table Flexible Feature Codes FFC on page 96 to record the FFCs that your system administrator assigns to your phone 40 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T nt r T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ele e Making a call Making a call This section des
15. a m is entered as 0730 9 45 p m is entered as 2145 4 Press the Goodbye key Goodbye Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T ZA elef 3 Ster T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl w y Using Hospitality features To cancel an Automatic Wake Up call Fa D 1 Lift the handset T 2 Dial the Automatic Wake Up Quit FFC dia aaa 3 Press the Goodbye key Goodbye To verify the time for the Automatic Wake Up call Cc 8 1 Lift the handset T A 2 Dialthe Automatic Wake Up Verify TT FFC aaa lk 3 Dial the Automatic Wake Up time in a J 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 enne 4 Press the Goodbye key Goodbye ON 92 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ie Lo aa Station Control Password Station Control Password Some features on your IP Phone 1110 are supported by a Station Control Password SCPW The SCPW supports the following telephone features e Electronic Lock to prevent others from making calls from your telephone e Remote Call Forward e Virtual Office login e Branch Office login Your system administrator defines your initial SCPW
16. and highlight the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the format and lemma return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Local Dialpad Tone The Local DialPad Tone option produces Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key select Telephone Options and select Local DialPad Tone 28 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T r elef M Anier T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl lt lt gt Telephone features Choosing a local dialpad tone 1 Press the Up Down navigation keys to highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the tone selection lem lemme and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Set Info The Set Info option displays the following telephone speci
17. dialpad The functions of some navigation keys on your IP Phone 1110 vary depending on the situation The navigation controls for menus are described in Table 1 Table 1 Navigation controls for menus Part 1 of 2 Key Function Down arrow keys Dislay next menu item Up arrow keys Display previous menu item Left arrow key Close the menu Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop 4 AN T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl mad J Local tools Table 1 Navigation controls for menus Part 2 of 2 Key Function Right arrow key Select the current menu item Enter key select the current menu item Enter digit on the Select correspondingly numbered menu item dialpad Cancel context Exit the Local tools menu option or feature tool sensitive soft key When you are working in Edit mode the first field of the item is highlighted and a blinking cursor is to the right of the current edit position The navigation controls for Edit mode are described in Table 2 Table 2 Navigation controls for Edit mode Key Function Left arrow key Delete a character in the edit field Enter key Ends editing function Enter digit on the Inserts digits at current position dialpad Asterisk Enters a dot at current position 1 Preferences When the Preferences option is selecte
18. eee ees 17 Before you begin enn 17 Telephone features 0 000 cee ees 23 Telephone Options SES SES SE SE eee 23 Volume adjustment neee 25 Contrast adjustment SE SE SES SS SE ees 26 Language needed ee hee eee ee ee 27 Date TING meme ene RRA RT EE Ha 28 Local Dialpad Tone nennen 28 DELING veenstra 29 Diagnostics ove db ee a a ee ek RE a ba me ee ee 30 KING Ee na eene Be srt B conn A AR de B 31 Call Timer ee 32 EOCALTOOIS ia ia Ek ER ARE EE ROSA EA EED DERDE 33 1 Preferences an naan mnd aie a OS eid a iw wa ee ed AE RE 34 We ORM ASE Parenter ne be moe oe 35 2 Languages 2 ees 35 3 Backlight Timer 0 0 00 eee ee 36 2 Local Diagnostics is earn oa oe tn pw HER aw we ee EE 37 1 IP Set amp DHCP Information 005 38 2 Network Diagnostic Tools 000005 38 3 Ethernet Statistics 0 0 0 2c eee 38 Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Le Inter 4 IP Network Statistics 000 cee eee 3 Network Configuration 0 00 cee ee 4 Lock Menu SE SEE SE eee Call features and Flexible Feature Codes Making a call 0 00 cee es Using Off hook dialing 0 0 0 eee Using On hook Dialing 0 0 00 cee eee Using Predial cay ke san hones heen Me N E
19. is provided Press the Hold key to put an active call on hold Press the Hold key again to return to Hold the caller on hold Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ie Le nier About the Nortel IP Phone 1110 Cea Use the Expand key to access external server applications Expand Use the Goodbye key to terminate an active call Goodbye When a message is waiting the red Visual NORTEL Alerter Message Waiting indicator flashes Also when the ringer sounds this indicator flashes When your IP Phone 1110 firmware is being C Norte Updated the blue Feature Status Lamp flashes Note To find out if additional features are supported contact your administrator 4 DME Bier 1 4 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl a ww y About the Nortel IP Phone 1110 ac Press the Services key once to access the following server based options Services e Telephone Options Volume adjustment Contrast adjustment Language Date Time Local Dialpad Tone Set Info Diagnostics Ring type Call Timer e Password Admin Station Control Password Note The Password Admin menu may not be available on all IP Phone 1110 sets Consult your
20. more than two people e Setting up a conference call on page 62 e Using Group Call on page 63 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself The maximum number of people the conference feature supports depends on the configuration of your telephone To set up a conference call Cont 1 While on a call press the Conference context sensitive soft key to place the party on hold You hear a dial tone Ta 2 Dial the number of the person you want aa to add to the conference call You can talk privately to the person you are adding at this time Cont 3 Press the Conference context sensitive soft key a second time to conference all parties together If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key Goodbye a 2 Press the line DN key to return to your original call 62 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Telef JA 4 T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Talking with more than one person Using Group Call Use the Group Call feature to automatically call members of a predefined
21. on an MG 1000B Controller A 1 Press the Services key Services 2 Press the Up Down navigation keys to scroll and highlight Test Local Mode 3 Press the Enter key the telephone resets and registers back to the Main Office Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality f DE Bier 88 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl me ew y Additional phone features Note If you do not use the Resume Normal Mode command after testing the telephone automatically returns to Normal Mode in 10 minutes A 1 Press the Services key Services 2 Press the Up Down navigation key to scroll and highlight Resume Normal Mode 3 Press the Enter key the telephone registers back to the main office Troubleshooting MG 1000B The MG 1000B can display error messages on screen Table 5 lists error messages and describes actions to correct the causes Table 5 Troubleshooting MG 1000B Part 1 of 2 Display Message Probable Cause Actions Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unable to Notify system find end point from administrator Mike IE di Branch rel ID
22. system administrator e Virtual Office Login and Virtual Office Logout if Virtual Office is configured e Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Note Press the Services key to exit from any menu or menu item ON Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Le nter About the Nortel IP Phone 1110 LA Press the Services key twice to access the Services following telephone based local options e 1 Preferences CF e 2 Local Diagnostics Services e 3 Network Configuration e 4 Lock Menu Note 1 Access to these local options can be password protected If you press the Services key twice and a password prompt appears contact your system administrator Note 2 Press the Cancel context sensitive soft key to exit from any menu or menu item Press the Message Inbox key to access Msg Inbox your voice mailbox Note This function may not be available on all IP Phone 1110s consult your system administrator ON 1 6 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl me w y Connect the components Connect the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1110 into a regular or ISDN telephone jack This
23. this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number NN43110 101 Document Release Standard 01 01 Date March 2007 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N O RTEL www nortel com Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T r ole ON Ander T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl W
24. 2 Press the Enter key to select the currently displayed value and exits the menu Cancel 3 Press the Cancel context sensitive soft nn key to exit the menu with no change 2 Languages Use the Languages tool to select the language used locally on your IP Phone 1110 Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop f DF dier WZ T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Local tools Note The Telephone Options menu is synchronized with the selected language To access the local language tool press the Services key twice to open the Local tools menu press the 1 key on the dialpad to select the Preferences menu option and then press the 2 key on the dialpad to select the Languages tool from the Preferences menu Selecting a local tools language 1 Press the Up Down navigation keys to scroll and highlight the desired language for example German Deutsche 1 Press the Enter key to select the desired language and exit the menu Cancel 2 Press the Cancel context sensitive soft key to exit the menu with no change 3 Backlight Timer Use the Backlight Timer tool to adjust how long the LCD display screen remains lit when your phone is inactive To access the Backlight Timer tool press the Services key twice to open the Local tools menu press the 3 key on the dialpad to select the Preferences menu option and then press
25. A elef J Bites T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl WW Additional call features To charge a call in progress 1 Choose one of the following Press the Transfer context sensitive Press the Conference context sensitive soft key e 2 Choose one of the following EET Press the Charge context sensitive soft key Dial the Call Detail Recording FFC 3 Dial the charge account number 4 Press the line DN key to return to the call To charge a call to an account when you transfer a call Trans 1 Press the Transfer context sensitive soft EER key The call is on hold 68 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Additional call features en 2 Choose one of the following Press the Charge context sensitive soft key maa Dial the Call Detail Recording FFC Baa 3 Dial the charge account number aag 4 After the dial tone dial the number to aaa which you are transferring the call Trans 5 Press the Transfer context sensitive soft key when you hear the telephone ring Note You can talk privately to the person at the transfer number before you press the Transfer context sensitive soft key To charge a call to an account when you add someone to a conference call Cont 1 Press the Conference context sen
26. Calls aaa Fud 3 Press the Forward context sensitive soft f DE Refer Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl as t y While away from your desk To deactivate Call Forward Choose one of the following Fi or e Press the Forward context sensitive soft ER key e Lift the handset and enter the Call Forward All Calls Deactivate FFC To reinstate Call Forward to the same number Fud Fud Press the Forward context sensitive soft AE AG Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls aaa 1 Lift the handset and enter the Internal Cra as Call Forward Activate FFC aag Sn 2 Dial the DN to which you are forwarding Ean your internal calls 56 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T P sle Ander T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl WZ While away from your desk w 3 Return the handset to the handset gc ad cradle To deactivate Internal Call Forward gaa Lift the handset and enter the Internal Ca d BDN Call Forward Deactivate FFC aaa Using Remote Call Forward Use the Remote Call Forw
27. ER we wo Using Ring Again eneen Using Last Number Redial 0000000 Using Speed Call ees Using System Speed Call SS SS Ee Answering a call een es While on an active call 00 00 cece eee eee Placing a call on hold 0 0 0 Transferring a call Using Timed Reminder Recall See USING Call Park oe si sei veras be 4 GeO Rodeo dn atens kie Recording a Calling Party Number Tracing a malicious call EE SE Se ee While away from your desk 000 cece eee Using Call Forward ee Using Internal Call Forward 0 0 00 SS ee Using Remote Call Forward 000 cease Securing your telephone 0 0 cee ee Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele 5 W nter Talking with more than one person 4 Setting up a conference call c eee Using Group Call sae aa ER MR RR eG Awa enews wa Working without interruption e Activating Make Set Busy 2 00 00 en Additional call features 0000 ee eee ees Using Call Page Connect to make an announcement Charging a call or charging a forced call Using Enhanced Override
28. ES a 1 After receiving the notification ring lift T the handset RngAgn 2 Press the Ring Again context sensitive soft key to automatically dial the number To deactivate Ring Again before notification Choose one of the following RraAan Press the Ring Again context sensitive soft key a second time or Enter the Ring Again Deactivate aaa FFC aa aaa aaa ON 44 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ie Lo ge Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following ER 1 To redial using the handset T Lift the handset Press the line DN key a er To redial without lifting the handset press the line DN key twice the last number dialed is automatically redialed Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Tele nter T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called telephone numbers To store a Speed Call number SpcCtl 1 Press the Speed Call Controller conte
29. NORTEL Nortel Communication Server 1000 IP Phone 1110 User Guide oooooooooT TT 00000 ooooonmnm dooonh IN 0010100 e epg Ee td 1100 Ed ole TESZI 1010101001016863636349 1 O1 O 1 op MH On joy lefefefefefefefefefelelefel ejerelolejele sereen HHI 0000101010100000 00 101010100 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T VN clef DE Ander T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl WZ Revision history Revision history March 2007 Standard 01 01 This document is up issued to support Communication Server 1000 Release 4 5 This is the first publication of this document Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Tele nter T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Revision history Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Contents About the Nortel IP Phone 1110 0005 9 Basic features rara aren derden ar done AE RKB GN NR Re amp derd 9 Telephone display SEE ES SE SE SS ES SE ee Es ee 11 Telephone controls ee 12 Connect the components 00 EE
30. P Audio Conference Yes with restrictions Phone 2033 IP SoftPhone 2050 Yes with restrictions Note 1 When logged into an IP Phone 1110 from another IP Phone using Virtual Office your IP Phone is limited to the features available on the IP Phone 1110 Note 2 A Virtual Office login to an IP Phone 1110 from another IP Phone is blocked in certain situations Consult your system administrator Logging in to Virtual Office To activate Virtual Office on your Office telephone from your Remote telephone A 1 Press the Services key Services lon 78 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Le nter Additional phone features 2 Press the Up Down navigation keys to scroll and highlight Virtual Office Login 3 Press the Enter key sag 4 At the prompt enter your user ID aoa gaa 5 Press the Enter key it 6 At the prompt enter the home Station A Control Password SCPW A successful login transfers all the features time date and tones to your Remote telephone from your Office telephone Note 1 If the user ID is not found locally the message Locating Remote Server is displayed Note 2 After three failed login attempts wait 1 hour before attempting to log in again or contact your system administrator to reset your password Note 3 Your Virtual Office session
31. abeled 106 Special dial tone 106 Special Prefix code SPRE 106 Speed Call 46 Station Control Password SCPW 93 106 Status Messages 106 Switchhook 106 System or Switch 106 System Speed Call 47 ON T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Le nter T Telephone controls 12 Telephone information 33 Test Local Mode 88 Timed Reminder Recall 50 Transfer a call 49 U upper display area 11 User Interface 107 V Viewing telephone information 33 Virtual Office 77 Virtual Office login 78 Virtual Office logout 84 Virtual Office on your Remote tele phone 80 Volume adjustment 25 Volume control 13 Volume control bar 13 O Dr nter T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ia w y Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop 1 1 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T VN clef DE Ander T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl WZ Nortel Communication Server 1000 IP Phone 1110 User Guide Copyright 2007 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in
32. age 71 e Overriding a busy signal on page 73 e Using Privacy Release on page 73 e Using Radio Page on page 74 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the telephones The telephones must reaccess the page trunk To connect to Call Page oa 8 1 Lift the handset T A 2 Dialthe Page Trunk Access Code to complete the connection to the page system 3 Make your announcement f DE Bier 66 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl me ew y Additional call features ene 4 Press the Goodbye key Goodbye Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls To charge a local or long distance call to an account before you dial Ca d 1 Lift the handset T Charge 2 Choose one of the following EER Press the Charge context sensitive soft key Dial the Call Detail Recording FFC Baa 3 Dial the charge account number GaGa 4 When the dial tone sounds dial the aaa number Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T Z
33. all the LAN Ethernet cable Plug one end of the supplied LAN Ethernet cable into the LAN ethernet port on the back of your phone see Figure 5 marked with the symbol and thread the cable through the channel in the stand base marked with the symbol Connect the other end of the cable to your LAN Ethernet connection 5 Install the PC Ethernet cable optional If you are connecting your PC Ethernet through the phone plug one end of the PC Ethernet cable not supplied into the PC ethernet port on the back of your phone see Figure 5 marked with the symbol Z and thread the cable through the channel in the stand base marked with the symbol ON 20 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ie Lo god Connect the components 5 Plug the other end of the cable into the LAN port on the back of your PC Figure 6 Cable routing tracks and mounting holes Method A Method B 6 Wall mount your phone optional Your IP Phone 1110 can be mounted either by Method A using the mounting holes on the bottom of the phone stand or Method B using a traditional style wall mount box with an RJ 45 connector and a 15 cm 6 inch RJ 45 cord not supplied Complete steps 1 5 as needed before you wall mount your phone Method A Using the stand cover part removed in step 1 mark the wall mount holes by pressing the botto
34. an audible click from the Wall Mount lever Ensure the phone is securely locked in position 22 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T r ole Di Ander T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl W Telephone features Telephone features Your IP Phone 1110 has both server based telephone features and local telephone based tools Server based telephone features are accessed through the Telephone Options menu item on the Services menu Press the Services key once to access the Services menu which has the following menu items e Telephone Options enables you or your system administrator to select and configure server based telephone features For more information see Telephone Options below Password Admin enables you or your system administrator to manage the Station Control Password SCPW For more information see Station Control Password on page 93 e Virtual Office Login and Test Local Mode for Branch Office are present only when your phone s Class of Service is configured for Virtual Office and Branch Office For more information see Using Virtual Office on page 77 Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all IP Phone 1110 telephones Consult your system administrator Telephone Options The Telephone Options menu item provides you with access to the following
35. ard feature from any telephone other than your own to forward calls to any telephone To activate Remote Call Forward oa 8 1 Lift the handset T p 2 Ifyou are calling from a telephone TE outside the system dial your direct minis system access number and wait for the dial tone aa 3 Dial the Remote Call Forward Activate aaa FFC to activate the feature aaa EES 4 Dial your Station Control Password A L dial tone sounds ON Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ws ge While away from your desk Choose one of the following Dial your DN To forward calls to the previous call forward telephone number press the key Do not perform steps 6 and 7 Dial the number to which you are forwarding calls If calls are forwarded to an invalid number a fast busy signal sounds Press the key To deactivate Remote Call Forward Lift the handset If you are calling from a telephone outside the system dial the direct system access number and wait for the dial tone Dial the Remote Call Forward Deactivate FFC Dial your Station Control Password 58 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl wy While away from your desk EEE 5 After you hear the dial t
36. ature Codes Part 2 of 2 FFC Feature FFC Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Virtual Office Terminal Log On Password Change Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Tele nter T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Flexible Feature Codes FFC 98 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase th
37. atures Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy signal aan aaa You receive a busy signal after dialing a aaa aag telephone number aaa 1 Enter the Override FFC Bis The people in the targeted call receive a tone for approximately 1 second After Override joins you to their call a short tone repeats every 16 seconds 2 To terminate the call press the Goodbye key Goodbye Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call ON Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl sa ew gier Additional call features To use Privacy Release in an established state Fryk ls Press the Privacy Release context sensitive soft key during a call People can join the call by pressing the shared number DN key on their telephone Multiple Appearance DN feature Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page Ca d 1 Liftthe handset T AT 2 Dialthe Radio Paging Access FFC TE The paging tone sounds two beeps followed by a dial t
38. bshop T rm clef Bier Ad T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Telephone features 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the contrast level and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Language The LCD display is available in multiple languages To choose a language press the Services key select Telephone Options and select Language Selecting a language 1 Press the Up Down navigation keys to scroll and highlight the desired language for example German Deutsche 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the language and lem Lal return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T ZA elef po Bier T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Ad Telephone features Date Time Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select the date and time format press the Services key select Telephone Options and select Date Time Selecting a date and time format 1 Press the Up Down navigation keys to scroll
39. ce feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone To activate Call Trace aaa GaGa dia aaa Choose one of the following Press the Transfer context sensitive soft key Press the Conference context sensitive soft key Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect Note Contact your system administrator for the Call Trace feature SPRE code 54 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T VN ele Andes T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl While away from your desk While away from your desk You can use the following features when you are away from your desk e Using Call Forward on page 55 e Using Internal Call Forward on page 56 e Using Remote Call Forward on page 57 e Securing your telephone on page 59 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is ringing the call cannot be forwarded To forward your calls or change the forward number 1 Choose one of the following Fug Press the Forward context sensitive soft key Lift the handset and enter the Call C d Forward All Calls Activate FFC cae 2 Dial the DN where you want to forward aaa your
40. creen of your IP Phone 1110 Figure 1 IP Phone 1110 LCD screen NORTEL Upper display area _ 2555 88 29 8 00am information display tt Trans Conf Fud Mare Lower display area mm LJ context sensitive soft key labels The LCD screen on your IP Phone 1110 consists of two basic display areas e The upper display area is for information such as caller number caller name feature prompt string user entered digits date and time or call timer if provisioned in the Telephone Options menu and telephone information e The lower display area is for context sensitive soft key labels Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T VN sief D Writer T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl About the Nortel IP Phone 1110 Telephone controls Figure 2 shows the controls of your IP Phone 1110 Figure 2 IP Phone 1110 Feature Status Lamp Visual Alerter Message Waiting indicator NORTEL LCD display screen Handset Context sensitive soft keys iis Navigation keys Services key Message Inbox key Enter key Goodbye key Hold key Line ey Expand key Speaker Volume keys AGNI Dialpad Note If supported by your server the Feature Status Lamp provides a user defined alert Contact your system administrator to find out if this feature is available for you Note In some geographic regions the IP Phone 1110 is offered with k
41. cribes features associated with making a call You can make a call from your IP Phone 1110 using any of the following methods e Using Off hook dialing on page 41 e Using On hook Dialing on page 42 e Using Predial on page 42 e Using Ring Again on page 43 e Using Last Number Redial on page 45 e Using Speed Call on page 46 e Using System Speed Call on page 47 Using Off hook dialing oa d 1 Lift the handset T gaa 2 Dial the number aaa aaa m 3 To terminate the call choose one of the EI following or Replace the handset into the cradle Press the Goodbye key Goodbye f DE Refer Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl aa ew y Making a call Using On hook Dialing 1 Leave the handset in the cradle 2 Press the line DN key 3 When the dial tone sounds dial the Bag number gaa Cr d 4 When the called party answers lift the handset g 5 To terminate the call choose one of the a following or Replace the handset into the cradle Press the Goodbye key Goodbye Using Predial Use the Predial feature to enter preview and edit numbers before dialing To use Predial 1 Without selecting the line key enter the number to be dialed 42 Dit document wordt u aangeboden door TelecomHunter D zakelij
42. d from the Local tools menu a Preferences submenu appears This submenu provides access to tools used for controlling various local display preferences for your IP Phone 1110 The Preferences submenu provides access to the following tools e 1 Contrast on page 35 e 2 Languages on page 35 A 34 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele I nter Local tools e 3 Backlight Timer on page 36 1 Contrast Use the Contrast tool to adjust the contrast of the LCD display screen on your IP Phone 1110 To adjust the contrast of the LCD display screen press the Services key twice to open the Local tools menu press the 1 key on the dialpad to select the Preferences menu option and then press the 1 key on the dialpad to select the Contrast tool from the Preferences submenu Note The initial contrast setting for the LCD display screen is downloaded from the server when your telephone is first configured by your system administrator Selecting the Contrast tool from the Preferences submenu in Local tools automatically sets the LCD display screen contrast to the telephone s local contrast setting even if the Cancel context sensitive soft key is pressed Adjusting the LCD display screen contrast 1 Press the Up Down arrow keys to increase or decrease the value for the display screen contrast
43. e A broken or pulsed dial tone that sounds when you access some features on your telephone Message Inbox A fixed key on your IP Phone 1120E that connects to your voice messaging system when the key is pressed Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied when a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl an Le nter Terms you should know Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls re
44. e separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device OO IL A eS eSB ERIE VCCI PORZH JIA BRR CT COU KERA CHAT SOLER AMELTWETA LOD WREISI APT VEN a SAREL CA ANAL VBS S Eid CL DD VEF BRAK LAR EIT HES TIE U VOER UV ELT FAV T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T ZA ole dy dier Regulatory and safety information Table 7 lists EMC compliance for various jurisdictions Table 7 EMC compliance Jurisdiction Standard Description
45. eature Code FFC 104 Flexible Feature Codes FFCs 96 G Goodbye key 14 104 Group Call 63 H Hold key 13 Hospitality features 91 Indicator status 104 Information display 104 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Le Inter Information line 104 Internal Call Forward 56 Interrupted dial tone 105 L Language display 27 Last Number Redial 45 LCD screen 11 Line DN 13 Local Area Network LAN 9 Local Diagnostics 38 Local mode 88 lower display area 11 M Make Set Busy 65 Malicious Call Trace 54 Media encryption 17 Media Gateway 1000B 87 Meet me page 74 Message Inbox key 16 Message key 105 Message waiting indicator 14 107 More key 13 N Navigation keys 13 105 Normal mode 87 O Off hook 105 Off hook dialing 41 On hook dialing 42 Override a busy signal 73 1 1 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop P Paging tone 105 Place a call on hold 48 Predial feature 42 Privacy Release 73 R Radio Page 74 Record a Calling Party Number 53 Regulatory and safety information 99 Remote Call Forward 57 Resume Normal Mode 88 Ring Again 43 Ringback ring tone 105 S Secure your telephone 59 Selecting a language 27 Selecting date time format 28 Services key 15 105 Shared Directory Numbers 105 Soft keys 12 Soft keys self l
46. enu Ring type The Ring type option configures the telephone s ring tone To choose a ring type press the Services key select Telephone Options and select Ring type Choosing a ring type 1 Press the Up Down navigation keys to scroll and highlight one of the ring types Plas 2 Press the Play context sensitive soft key nn to sample the ring tone 3 Choose one of the following Select Press the Select context sensitive soft key to save the ring type and return to the Telephone Options Stor menu iit Press the Stop context sensitive soft key and use the Up Down navigation keys to select a different ring type Press the Cancel context sensitive soft key to keep existing configurations Cancel ON Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl as t p Telephone features Call Timer The call timer measures how long you are on each call To enable Call Timer press the Services key select Telephone Options and select Call Timer Enabling or disabling Call Timer 1 Choose one of the following Or oft To turn on the call timer press the or EER On context sensitive soft key To turn off the call timer press the Off context sensitive soft key 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save
47. esult of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Terms you should know Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Index A Adjusting the display screen con trast 26 Adjusting the volume 25 AutoDial Transfer 66 Automatic Wake Up 91 C Call Forward 55 Call log options 33 Call Page 66 Call Page Connect 66 Call Park 51 Call party information 103 Calling 41 Calling Party Number 53 Camp on Forced 71 Charge a call or charge a forced call 67 Conference call 62 Configure Name Display format 31 Configuring call log options 33 Configuring Name Display format 31 Connect the components 17 Connecting the components 17 Contrast adjustment 26 D Date time display 103 Date Time format 28 Directory Number 103 display areas 11 Display incoming calls 54 Display Settings 36 Display settings 36 DN 103 E Electronic Lock 59 Enhanced Override 70 Entering and editing text Entering text using the USB keyboard 17 Expand to PC key 14 External server applications 95 F Feature display 104 Fixed key 104 Flexible F
48. ey caps that have English text labels Text in parentheses indicates labels appearing on the key caps for example Services Fig Context sensitive soft keys are located below the LCD display area The LCD label above each context sensitive soft key changes based on the call state or active feature 1 2 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl eS nter About the Nortel IP Phone 1110 gt Fud When a triangle appears before a context sensitive soft key label the feature associated with the context sensitive soft More key is active Press the More key to access the next layer of context sensitive soft keys Volume Use the Volume control buttons to adjust the volume of the ringer handset and speaker Press the top button to increase the volume and press the bottom button to eu Volume decrease volume Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen The outer part of this key cluster rocks for up down left and right movements Press the Enter key at the center of the Navigation key cluster to confirm menu selections In many cases you can use the Enter key instead of the Select context sensitive soft key a Use the Line DN key to access the single line and activate on hook dialing No status Line icon or LED
49. features on your IP Phone 1110 e Volume adjustment on page 25 e Contrast adjustment on page 26 e Language on page 27 e Date Time on page 28 e Local Dialpad Tone on page 28 Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl aa Le nter Telephone features e Set Info on page 29 e Diagnostics on page 30 e Ring type on page 31 e Call Timer on page 32 When an option has a submenu an ellipses appears after the option Using the Telephone Options menu 1 Press the Services key 2 Press the Up Down navigation keys to scroll and locate Telephone Options 3 Press the Enter key 1 Use the Up Down navigation keys to scroll and locate an option for example Contrast adjustment 2 Press the Enter key The display provides information required to adjust your selection 24 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ie ww god Telephone features 3 Choose one of the following Press the Select context sensitive Select Cancel soft key to save any changes and or return to the Telephone Options m lame OT Press the Cancel context sensitive soft key to keep existing setting and return to the Telephone Opti
50. fic information e General Information e Set IP Information e Ethernet Information e Server Information To view telephone specific information press the Services key select Telephone Options and select Set Info Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop Telef L 4 T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Telephone features Viewing telephone specific information 1 Press the Up Down navigation keys to scroll through the list to view the telephone information Cancel 2 Press the Cancel context sensitive soft nn key to return to the Telephone Options menu Diagnostics The Diagnostics option displays the following telephone specific information e Diag Tools Ping do Route Traces e EtherStats Speed Auto Neg CRC Errors Collision e IP Stats Packet Info e RUDP Stats Msg receive trans e QOS Stats To view diagnostic information press the Services key select Telephone Options and select Diagnostics Viewing telephone specific diagnostic information 1 Press the Up Down navigation keys to scroll through the list of diagnostic information ON 30 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl sa w y Telephone features Cancel 2 Press the Cancel context sensitive soft key to return to the Telephone Options m
51. hone features to a remote telephone Virtual Office makes this possible by allowing you to use another IP Phone the Remote phone to log in to your own home or office IP Phone the Office phone After you log in you can access the DNs key layout and voicemail features that are configured on your own home or office IP Phone To use Virtual Office you need your DN and preconfigured Station Control Password SCPW You must activate Virtual Office on your Office phone before you can connect to it from a Remote phone See Logging in to Virtual Office on page 78 Note Consult your system administrator to verify if the Virtual Office feature is available for your use ON Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Le nter Additional phone features You can use an IP Phone as a Remote phone to connect to your IP Phone 1110 even if it is a different IP Phone model Table 3 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1110 Table 3 Virtual Office connection availability IP Phone model Possible to log in to the 1110 IP Phone 1110 Yes IP Phone 1120E Yes with restrictions IP Phone 1140E Yes with restrictions IP Phone 2001 Yes IP Phone 2002 Yes with restrictions IP Phone 2004 Yes with restrictions IP Phone 2007 Yes with restrictions I
52. ke Telecom webshop Tele nter T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Making a call EI 2 Choose one of the following T Lift the handset to dial the number Press the line key DN to dial the a number Ca d 3 Ifthe Line key is used to dial the number T lift the handset when the called party answers To edit a Predial number 1 Use the dialpad to enter the number aaa gaa 2 Choose one of the following Clear Delete To erase all numbers press the Clear context sensitive soft key or a a Reenter the numbers to be dialed To change one number at a time press the Delete context sensitive soft key to backspace Re enter the number a 3 Press the line key to dial the number Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number ON Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ad ew ged Making a call To activate Ring Again Eus 1 Dial a number and receive a busy tone aa or no answer aag 2 Choose one of the following Press the Ring Again context sensitive soft key aaa Enter the Ring Again Activate FFC To call a Ring Again party when you receive notification
53. m of the stand cover firmly against the wall in the location where you wish to install the phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not supplied Install the screws so that they protrude 3 mm 1 8 inch from the wall and then position the phone stand mounting holes as shown in Figure 6 Method A over the screw heads You may need to remove the phone from the wall to adjust the lower screws When the lower screws fit snugly tighten the top screws Method B Attach the 15 cm 6 inch CAT5 cable not supplied position the phone stand mounting holes shown in Figure 6 Method B over the mounting rivets push the phone onto the mounting rivets and down to lock the phone into position Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop 4 Er Bier y T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Connect the components 7 Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear an audible click 8 Put the phone in the wall mount position If you wall mounted your phone put it in the wall mount position by pressing the Tilt Lever and pushing the phone towards the stand until the phone is nearly parallel with the stand Release the Tilt Lever and continue to gently push the phone towards the stand until you hear
54. mHunter D zakelijke Telecom webshop T ZA stel Artest T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Regulatory and safety information 1 0 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and telephone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at soeeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Catoe cable normally has four pairs of copper wire Category 6 Cat Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT Gig Ethernet GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Communication Server 1000 Your office communication system Date time display The current date and time when the telephone is in an idle state Directory Number DN A number consisting of one to seven digits for a telephone and also known as an extension number
55. not affect other members on the call 64 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T r elef M Anier T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl lt lt gt Working without interruption Working without interruption This section describes the Activating Make Set Busy feature which provides uninterrupted work time Note Uninterrupted work time can also be obtained by forwarding your Calls to another telephone number see Using Call Forward on page 55 or directing your calls to your voice mailbox Activating Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy aaa Lift the handset and enter the Make Set Sa d A Busy Activate FFC aaa To deactivate Make Set Busy aaa Lift the handset and enter the Make Set Ca a Busy Deactivate FFC aaa ON Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ia ew gier Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone e Using Call Page Connect to make an announcement on page 66 e Charging a call or charging a forced call on page 67 e Using Enhanced Override on page 70 e Using Forced Camp on on p
56. nter nl www TelecomHunter nl Tele Le nter lt lt Local tools e 2 Network Diagnostic Tools on page 38 e 3 Ethernet Statistics on page 38 e 4 IP Network Statistics on page 38 When in the submenu press the Cancel context sensitive soft key to exit the menu When a Local Diagnostics tool is selected use the Return context sensitive soft key to exit the tool and return to the Local Diagnostics submenu Use the Return context sensitive soft key to quickly gather information and run tests For example you can check Ethernet Statistics submenu option 3 press the Return context sensitive soft key to return to the Local Diagnostics submenu and then select Network Diagnostics Tools submenu option 2 to ping an IP address 1 IP Set amp DHCP Information The IP Set amp DHCP tool is used to view reports about IP set and DHCP operation This tool is for administrator use only 2 Network Diagnostic Tools The Network Diagnostic Tools menu contains tools that are used to diagnose network problems This menu is for administrator use only 3 Ethernet Statistics The Ethernet Statistics tool is used to view reports about Ethernet operation This tool is for administrator use only 4 IP Network Statistics The IP Networks Statistics tool is used to view reports about network operation This tool is for administrator use only 3 Network Configuration When the Network Configuration option is selected from the
57. ocation in the network where IP Phones PSTN access and TDM telephones are located Contact your system administrator to see if these functions are available for your use The Media Gateway 1000B MG 1000B telephone can operate in Normal or Local Mode Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office At any time during Normal Mode you can check Local Mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode see Using Resume Normal Mode on page 88 or by waiting for 10 minutes lon Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Le nter Additional phone features Local Mode If the WAN connection fails the IP Phone loses communication with the Main Office Telephone Preference Service TPS It then registers with the MG 1000B and receives telephone services from the MG 1000B When in Local Mode the telephone displays the message LOCAL MODE This section provides more information on the following topics e Using Test Local Mode e Using Resume Normal Mode e Troubleshooting MG 1000B Using Test Local Mode Use Test Local Mode to check Local Mode functionality make and receive telephone calls Test Local Mode is useful when provisioning has changed for an IP Phone
58. omHunter nl www TelecomHunter nl W Regulatory and safety information Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C 3 EU Countries This device complies with the essential reduirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http www nortel com products announcements eumrdc index html or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer equipment DenAn regulatory notice for Japan Warning Please be careful of the following while installing the equipment e Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury N ze AR MEZEI EMIA UTODCEELTEESHEEN e HELT IL BRAK ACTS ISREOMML AI RAITRAAER CHET Ald mm FAIL FTE eC BACHE AA Er FEM LAIRD EB mn ETE AIS DER IE PEIVER RR KRORACEOCEDBHVEF e AMSNCHVETHEROBRIA FK EHO asl IAA ALSLY CCEA EIE SIRS FOEWE CO PABRGEASSRAORACEZOCEDMHVET Dit document wordt u aangeboden door Teleco
59. one 3 Dial the number of the party you want to E page After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number 74 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Telef JA 4 T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl y w y Additional call features 4 Goodbye or md a If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset To use Automatic Post selection The called party is either busy on the telephone or away from their desk To page the called party you do not need to redial the number of the called party FadPaa 1 Goodbye or md 2 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Press the Radio Page context sensitive soft key A special dial tone sounds Dial the Radio Paging Access FFC The ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset f DE ber T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl as t y
60. one dial your TE DN aaa 6 Press the key Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone The Electronic Lock feature is controlled using the corresponding Flexible Feature Codes FFC and your Station Control Password SCPW To lock your telephone ra 1 Lift the handset T A 2 Dial the Electronic Lock Activate aaa Flexible Feature Code FFC aaa 3 Dial your Station Control Password aaa aaa Tm 4 Choose one of the following Goodbye If you are dialing locally press the r Goodbye key maa Ifyou are dialing the FFC remotely aa dial your DN aaa aaa Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T SR elef OM hier T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl WZ While away from your desk To unlock your telephone or Lift the handset Dial the Electronic Lock Deactivate FFC Dial your Station Control Password Choose one of the following If you are dialing locally press the Goodbye key If you are dialing the FFC remotely dial your DN 60 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Tele nter T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Talking with more than one person Talking with more than one person Use the following features to enable conversations between
61. ons menu Volume adjustment To adjust the volume press the Services key select Telephone Options and then select Volume adjustment Adjusting the volume 1 Press the Up Down navigation keys to scroll and locate one of the following items Ringer Handset listen On Hook listening dialing 2 Press the Enter key Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T nt r T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ele e Telephone features 3 To increase or decrease the volume do one of the following Press the Up or Down context sensitive soft keys Press the Up or Down navigation keys 4 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the volume level and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Contrast adjustment To adjust the LCD display screen contrast press the Services key select Telephone Options and then select Contrast adjustment Adjusting the display screen contrast Lower Higher 1 To increase or decrease the display or m contrast level choose one of the following Press the Lower or Higher context sensitive soft keys Press the Up Down navigation keys 26 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom we
62. orts For more information about the External Server Applications consult the Nortel IP Phone External Server Applications User Guide Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Telee Le biter Flexible Feature Codes FFC Flexible Feature Codes FFC Use Table 6 to keep track of the FFCs that the system administrator assigns to your IP Phone 1110 Table 6 Flexible Feature Codes Part 1 of 2 FFC Feature Automatic Wake Up Activate Feature Make Set Busy Activate Automatic Wake Up Deactivate Make Set Busy Deactivate Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Radio Paging Answer Deactivate Deactivate Group Call Remote Call Forward Activate Internal Call Forward Remote Call Forward Activate Deactivate Internal Call Forward RingAgain Activate 96 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop 4 AN T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Telee I nter Flexible Feature Codes FFC Table 6 Flexible Fe
63. ot idle Wait for remote IP Phone to become idle and try again ACD is logged in Log out ACD IP Phone before Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T ZA ole OF die T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl W Additional phone features Table 4 Troubleshooting Virtual Office Part 2 of 3 Displayed Message Probable Cause Actions Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect User ID entered Enter correct User ID Remote telephone has no Station Control Password Notify system administrato
64. quires entry of SPRE code 74 Soft keys A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Options menu Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call 1 0 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl aa Le nter Terms you should know User interface Screen displays that interact with the end user as a r
65. r Permission Denied 4 Incorrect User ID entered Enter correct User ID Attempt to log in to a remote IP Phone 2004 or IP Softphone 2050 from an IP Phone 1110 some restrictions apply Go to an IP Phone 2004 or IP Softphone 2050 and try again or consult your local system administrator Permission Denied 5 Incorrect User ID entered Enter correct User ID Remote telephone does not have VOUA Class of Service Notify system administrator 86 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T r ole OF Rites T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl W Additional phone features Table 4 Troubleshooting Virtual Office Part 3 of 3 Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password server Unreachable Network problem Notify system 1 administrator if the problem persists server Unreachable Network problem Notify system 2 administrator if the problem persists Using Media Gateway 1000B The Media Gateway 1000B MG 1000B provides a means of extending CS 1000 Release 4 5 features to one or more remotely located branch offices using the Branch Office feature A branch office is a remote l
66. r your own DN dial the DN where you want to park the call Otherwise proceed to step 4 ON T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ie Lo ge While on an active call 4 Choose one of the following Trans Conf Press the Transfer context sensitive Press the Conference context sensitive soft key To retrieve a parked call ra 1 Lift the handset T Fark 2 Press the Park context sensitive soft 3 Dial the DN where you parked the call aaa Note If a parked call is not retrieved within a specified period of time it rings back to your telephone Recording a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes CParty 1 Press the Call Party context sensitive soft key The caller is placed on hold ON Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl en LS p While on an active call aaa GaGa aaa aaa CPartey Dial a charge account number or the caller s number Note For information on using the Charge key see Charging a call or charging a forced call on page 67 Press the Call Party context sensitive soft key to return to the call Tracing a malicious call Use the Call Tra
67. results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your phone into a 10 100BaseT Ethernet jack CAUTION Your IP Phone 1110 is designed for use in an indoor environment only Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T ZA ole ON ie T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl W Connect the components Figure 3 Release the phone from the stand Wall mount Tilt lever lever WARNING Your IP Phone 1110 is shipped with its stand locked in position To release the phone from the stand press the Wall Mount lever see Figure 3 and gently rotate the phone away from the stand a little When you re sure the phone is released from the stand press the Tilt lever and fully rotate the phone away from the stand Use the following steps to connect the components of your phone 1 Remove the stand cover Pull upward on the center catch see Figure 4 and remove the stand cover from the stand base The cable routing tracks are now accessible in the stand base see Figure 5 1 8 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T r ole Di Bier T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl W Connect the components Figure 4 Remove the stand cover Tilt Lever Handset cord channel 2 Connect the AC power adapter optional Connect the AC power
68. shed between the three of you If anyone m disconnects the other two people remain connected 3 To terminate the call press the Goodbye key Goodbye Using Forced Camp on Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call To use Forced Camp on aaa You receive a busy signal after dialing a aag telephone number f DE Bier Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ie LS y Additional call features aaa 1 Enter the Override FFC to initiate a aa aa Forced Camp on aaa Note The person you called receives a tone and you receive a ring signal or a busy signal depending on the options chosen You are now camped on to the number you dialed 2 Return the handset to the cradle gc a When the person you called finishes their call your telephone automatically dials the number and both telephones ring Answering a call camped on to your extension When your telephone rings lift the oe a handset Note You can program your telephone for either Camp on or Call Waiting but not both ON 72 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl sa w y Additional call fe
69. sitive soft key The call is placed on hold ON Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ie ws ged Additional call features 2 Choose one of the following Charge Press the Charge context sensitive soft key maa Dial the Call Detail Recording FFC aaa 3 Dial the charge account number Baa 4 Dial the number of the person you want aaa to add to the conference Cont 5 Press the Conference context sensitive soft key Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override You receive a busy signal after dialing a Ban telephone number aaa ON 70 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl ie ws god Additional call features gag 1 Enter the Override FFC to initiate a Gag wae Forced Camp on aaa lf either person on the call disconnects at this time you receive an overflow fast busy or engaged signal 2 Enter the Override FFC again EnkiQur nn The other two people on the call receive an override tone and a or conference call is establi
70. ss the Goodbye Goodbye key to complete the transfer Using Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park extension can be configured to automatically park most calls To park a call on the System Park DN or your own DN During an active call press the Park context sensitive soft key twice Park Park Note By default the call is parked on os EER your DN unless a System Park DN is enabled to automatically park calls on the system T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl lt lt Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T ZA elef DE Mier While on an active call To park a call on a DN other than the System Park DN or your own DN Park 1 maa aaa 2 aaa aaa Park 3 Press the Park context sensitive soft key Dial the DN where you want to park the call Press the Park context sensitive soft key To park a call using the SPRE code or FFC 52 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Choose one of the following Press the Transfer context sensitive soft key Press the Conference context sensitive soft key Dial the Call Park FFC To use an alternate DN from the System Park DN o
71. the 1 key on the dialpad to select the Backlight Timer tool from the Preferences menu Note The backlight timer is displayed in the format xxx where xxx is a time in minutes or hours 36 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl me Le nter Local tools Adjusting the Backlight Timer 1 Press the Up Down arrow keys to increase or decrease the backlight timer Available values for the backlight timer are as follows 5m 5 minutes 15m 15 minutes 30m 30 minutes 1h 1 hour default 2h 2 hours Never screen does not go black Choosing a high backlight timer value or Never reduces the life span of the display screen 1 ad 2 Press the Enter key to select the desired backlight timer value and exit the menu Cancel 3 Press the Cancel context sensitive soft key to exit the menu with no change 2 Local Diagnostics When the Local Diagnostics option is selected from the Local tools menu a Local Diagnostics submenu appears This submenu provides access to tools used for monitoring and controlling the operation of your IP Phone 1110 The Local Diagnostics submenu provides access to the following tools e 1 IP Set amp DHCP Information on page 38 ON Dit document wordt v aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHu
72. the configuration a a and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations ON 32 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl as t is Local tools Local tools Your IP Phone 1110 has both local and server based telephone tools and features This section discusses the various tools and features available locally on your IP Phone 1110 Many of the tools and features discussed in this section are for administrator use only Do not make any changes unless instructed by an administrator Local tools and features are accessed through the Local tools menu Press the Services key twice to access this menu Your system administrator can establish a password for the Local tools menu When the password is enabled a password prompt appears when you attempt to access this menu If this happens contact your system administrator The Local tools menu has the following menu options e 1 Preferences p 34 e 2 Local Diagnostics p 37 e 3 Network Configuration p 38 e 4 Lock Menu p 39 Local tools menu options are preceded by numbers Pressing the associated number key on the dialpad triggers the corresponding feature or tool For example when you are in the Local tools menu you can select the Local Diagnostics menu option by pressing the 2 key on the
73. unter nl www TelecomHunter nl Additional phone features Figure 9 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1110 Office phone Figure 9 Logged in to an IP Phone 1110 using an IP Softphone 2050 Note 1 On the displays of the IP Phone 2002 IP Phone 2004 IP Phone 1120E IP Phone 1140E and IP Softphone 2050 the feature keys remain empty except for the appearance of your DN as your IP Phone 1110 does not support feature keys Note 2 A User information line appears on all displays listing the number of your office telephone Using Virtual Office on your Office telephone Figure 10 shows the IP Phone 1110 display when the phone is logged out due to remote access 82 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Tele nter T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Additional phone features Figure 10 Office phone displays the message Logged Out When activated for Virtual Office by a Remote telephone your Office telephone is logged out and no longer operational If this is the case when you return to your office you can disconnect the remote login and regain control of your Office phone If you do not disconnect the remote login your Virtual Office session expires after a fixed period of time determined by your system administrator Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop
74. xt sensitive soft key The triangular icon flashes indicating programming mode HE 2 Atthe prompt aaa Enter a one two or three digit code 0 999 If required dial the access code Enter the telephone number internal external or long distance number SecCtl 3 Press the Speed Call Controller context sensitive soft key again to save the code and number The flashing icon turns off To make a Speed Call Ca d 1 Lift the handset T f DE Bier 46 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl me t y Making a call SpecCtl 2 Press the Speed Call Controller EER context sensitive soft key 3 Dial the Speed Call code to automatically dial the number Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call Ee 2 1 Lift the handset 2 Choose one of the following Scar SSc tl Press the System Speed Call or context sensitive soft key Press the System Speed Call Controller SScCtl key 3 Dial the Speed Call code to automatically dial the number Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Tele nter T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Answering a call Answering a call

Nortel IP Phone 1110 User Guide

Contents

Download Pdf Manuals

Related Search

Related Contents