Ontrack® EasyRecovery™ User's Guide
Contents
1. SOFTWARE 3 Kroll Ontrack periodically provide updates to Ontrack EasyRecovery software products Programming updates also known as patches are available to you through the Internet and are free for a limited time Software Updates will download and install program patches in minutes If there are multiple components for updating Software Updates provides you with a list of options you can update everything or select a subset of options We recommend running Software Updates as soon as you purchase and install Ontrack EasyRecovery just in case there is a program patch that was not included with your version To run Software Updates 1 Make sure you are connected to the Internet If you access the Internet using a modem you should already be dialed in or your browser should be set up to automatically dial in 2 Start Ontrack EasyRecovery Page 4 Chapter 1 Welcome to Ontrack EasyRecovery Click the Software Updates button from the main Ontrack EasyRecovery window In the Software Updates window click Next This connects you to the Kroll Ontrack update server Software Updates will determine which Ontrack EasyRecovery tools you have installed The list will include updates and product patches Checked items will be downloaded to your computer Select the items you want to update and click Next Follow the on screen instructions At the last screen click Done Depending on what you updated you may be p2. on your computer making it easy to locate oversized folders and files Disk Displayer helps you determine which files are cluttering up space on your system A typical end user will many times have difficulty in adding a hard drive to their system because they don t have direct access to jumper settings for hard drives DATA RECOVERY 3 The Data Recovery category includes a collection of recovery tools which target recovery of file data The Data Recovery tools will recover files from corrupted FAT and NTFS partitions All tools are NON DESTRUCTIVE and READ ONLY The tools are designed to recover and copy your data to another destination such as a removable drive another hard drive a floppy diskette or a network volume Each tool is a fully automated wizard which walks the user through three simple steps 1 Evaluate The tool identifies all devices and or partitions on the system and displays a graphical representation of what was found 2 Recover The tool examines the file structures that remain on the corrupted partition and constructs a virtual file system in memory Page 12 Chapter 3 Ontrack EasyRecovery Categories 3 Tag and Copy A list of files is graphically presented to you with a Windows Explorer like look and feel You then have the ability to filter select files and folders for copy to a safe location The data recovery tools available are listed below AdvancedRecovery Customized data recovery using ad
3. provides you with valuable system diagnostic tools Tools included in this category are designed to quickly determine whether your system is experiencing hardware or on disk structure problems All tools in this category generate a detailed report on the condition of your system DriveTests Test for potential hardware problems Disk Displayer Detailed information on disk drive space usage DataAdvisor Create self booting diagnostic tool diskette Q SMARTTests Monitor and report potential disk drive problems PartitionTests Analyze existing file system structures Page 10 Chapter 3 Ontrack EasyRecovery Categories my This is an example the category and tools you have installed N Te may be different from the example The DriveTests tool allows you to test the physical health of your disk drive The tool will perform the following hardware tests m SMART Status Check m Short SMART Test m Extended SMART Test m Quick Diagnostic Test m Full Diagnostic Test SMART stands for Self Monitoring Analysis and Reporting Technology SMART tests will prevent data loss by predicting possible drive failures using special algorithms built into the firmware of your hard drive The SMART Status Check will perform a quick status check of your hard disk which takes a few seconds The Short SMART Test will issue a short around 90 seconds self test command where as the Extended SMART Test will issue a comprehensive seve
4. Ontrack EasyRecovery User s Guide Page i Ontrack EasyRecovery User Guide Notice to Users Ontrack EasyRecovery software has been developed licensed and copyrighted by Kroll Ontrack Inc Use of the software is governed by the terms and conditions of the end user license agreement contained within the software This manual should not be construed as any representation or warranty with respect to the software named herein Occasionally changes or variations exist in the software that is not reflected in the manual Generally if such changes or variations are known to exist and affect the product significantly a release note or README file will accompany the User s Guide and or the distribution CD ROM or will be available through Software Updates In that event please read the release notes or README file before using this product Trademarks Kroll Ontrack Ontrack EasyRecovery and other names of Kroll Ontrack brand and product names referred to herein are trademarks or registered trademarks of Kroll Ontrack Inc in the United States and or other countries All other brand and product names are trademarks of their respective holders Copyrights Copyright 2000 2009 Kroll Ontrack Inc All Rights Reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into a language or computer language in any form by any means electronic mechanical optical
5. Ontrack EasyRecovery Software 1 System Requirements 0 00 0c eee es 2 Installing Ontrack EasyRecovery 0000 0 eee 3 Starting Ontrack EasyRecovery 0000 2 KI K KIRI KIR 4 Updating Your Software ooo o ee es 4 Removing Ontrack EasyRecovery Ku kk kk KIRR KK ee KIR 5 Chapter 2 Categories amp Tool Components 6 Chapter 3 Ontrack EasyRecovery Categories 9 Disk Diagnostics oe no Ca case a GE a ee ee ee 10 Data REGOVErY An 4A et ala wn el A a A Rae 12 FUG RED AI x35x5 As de dl Ee ae Be ek 15 Email Repair atya sawa a dara 17 Software Updates 0 kK RR KIRI RIK KIRI KIRI ees 19 Chapter 4 Troubleshooting oo o ooooommommo 21 Chapter 5 Setting Properties oooooooo 23 General Settings 2 a ka Lal Sal ee 23 Page vi Chapter 1 Welcome to Ontrack EasyRecovery WELCOME TO ONTRACK EASYRECOVERY SOFTWARE Ontrack EasyRecovery software is a comprehensive collection of essential tool components designed to help you quickly and easily diagnose your system recover inaccessible data and repair corrupt files The software can help manage your data in the following ways DIAGNOSE YOUR SYSTEM m Test for potential hardware problems u Analyze file system structures m Create Data Advisor diagnostic software self booting diskette RECOVER Lost DATA Accidentally deleted files F
6. Options Language EN PowerPoint Re German Italian C Spanish By Outlook Repair y Outlook Expres Properties for each individual tool can be set by clicking on the appropriate tool button located within the left bar Page 24
7. ad Ontrack EasyRecovery Professional contains a Disk Diagnostic utility that will scan the surface of the drive for bad sectors Some bad sectors do not preclude a successful recovery but can affect the quality of the recovery If the drive is making noise or is reporting an increasing number of bad sectors our in house data recovery service is recommended My boot drive is corrupt The drive has experienced corruption Install Ontrack EasyRecovery on a functioning computer In the DataRecovery category will be a selection to make Emergency Media This will create a bootable data recovery tools media that can be run on the computer with the corrupt boot drive Page 22 Chapier 5 Setting Properties Chapter 5 Setting Properties GENERAL SETTINGS When you first install Ontrack EasyRecovery there are a number of setup options and properties that are initially given default values Once you become familiar with Ontrack EasyRecovery or if you are already an advanced computer user you may want to review and change the default properties To open the Properties dialog box click the Properties button at the top of the Ontrack EasyRecovery window This opens the Properties window in which you can change any setup options and other properties for Ontrack EasyRecovery When you first launch Properties you see the global program settings Page 23 Chapier 5 Setting Properties Language
8. al sophistication than many software applications and saves you time and resources Page 17 Chapter 3 Ontrack EasyRecovery Categories All Email Repair tools follow the same basic characteristics of the File Repair tools See the File Repair section for more details N Most Email Repair tools have additional system requirements See tool specific Help files for more details Email Repair has two components Outlook Repair repairs Microsoft Outlook files OutlookExpress Repair repairs Microsoft Outlook Express files Repairs corrupted Microsoft Outlook Express files Repairs corrupted Microsoft Outlook files Outlook Repair 2 gt Outlook Express Repair Kroll Ontrack is continually developing e mail recovery tools for other e mail formats For a listing of the latest e mail file N formats supported and detailed tool information check www ontrackdatarecovery com Page 18 Below is a brief description of the current File Repair tools available Outlook Repair repairs and restores Microsoft Outlook files that were created using Microsoft Outlook 97 98 2000 XP 2003 and 2007 You can use this tool to recover and restore corrupt Personal Folder Files PST corrupt Offline Folder Files OST deleted messages and password protected files You can also use this tool to recover Messages Folders Calendar Contacts Tasks and Notes OutlookExpress Repair repairs and restores Microsoft Outlook Express files that
9. chemical manual or otherwise without the express written consent of Kroll Ontrack Inc Printed in the USA Manual Conventions This manual uses a number of conventions that make it easier to read and understand u This font denotes button and field names m This font denotes menus and menu paths You will see this 123 graphic any time there are numbered steps or instructions Page ii Ontrack EasyRecovery User Guide Notes contain additional information that may not directly relate N to the current text but is important to know Warnings contain important information that you must be aware WA G of to avoid possible system problems The term click as in Click Next to continue means that you move the mouse pointer over the specified area on your screen and click with the primary mouse button The term right click as in Right click on the tray icon means that you move the mouse pointer over the specified location and click the secondary mouse button the right button if you re right handed Getting Help THIS MANUAL This manual will get you started installing and using Ontrack EasyRecovery It provides an introduction and explanation of the tools in Ontrack EasyRecovery and describes how to use each one ONLINE HELP The Ontrack EasyRecovery online help system is available by several access methods m Select the Help Topics item from the Help menu All tool pages have help click t
10. found The file was deleted or not recently saved Search the complete partition for the file Optionally try the DataRecovery category to attempt to recover the lost file The file I repaired still does not open The file is not repairable Many of the tools will create more than one type of file as part of the recovery process Be sure to try all destination files that have been generated View the help file for the individual tool for more information Some tools will create more than one destination file in an attempt to retrieve the data My computer is exhibiting erratic unpredictable behavior Possible Virus Possible corrupted operating systems structures Ontrack EasyRecovery requires a healthy system Use a PC maintenance product to diagnose and repair the system problem My hard drive is making unusual grinding or scraping noises and generally sounds in bad shape The drive may be going bad Back up everything important to another destination immediately Turn off the computer Get the computer checked out by a good technician May have to replace the hard drive but before doing so make sure you ve recovered any data that hasn t been backed up using a data recovery software or service solution Page 21 Chapter 4 Troubleshooting Problem Symptoms Possible Causes What to Do There is evidence of bad sectors on my drive The drive may be going b
11. fr support krollontrack de techsupport ontrackdatarecovery com hk techsupport ontrackdatarecovery ie techsupport krollontrack it support ontrack japan com techsupport ontrackdatarecovery com techsupport ontrackdatarecovery com support ibas no techsupport ontrackdatarecovery com service ontrack ru techsupport ontrackdatarecovery com ESsoftware krollontrack com techsupport ontrackdatarecovery com support krollontrack de Page iv Ontrack EasyRecovery User Guide You can get technical support by telephone for Ontrack EasyRecovery software by calling United States United Kingdom Canada Australia Austria Belgium France Germany Hong Kong Ireland Italy Japan Lithuania Netherlands Norway Poland Russia Singapore Spain Sweden Switzerland 952 937 2121 44 0 1372 741 999 952 937 2121 1800 872 259 49 0 7031 644 244 32 0 2 709 20 41 0820 098 772 49 0 7031 644 244 Hong Kong 800 930 324 Taiwan 00 801 611 466 China Northern Region 108 006 100 424 China Southern Region 108 002 611 305 Macau 800 079 353 0 1 6048250 39 031 3525611 81 0 4 2932 6365 370 699 13000 31 0 23 5673030 47 62 81 01 00 Katowice 48 32 77 999 99 Warszawa 48 22 843 23 27 7 495 229 44 38 1800 872 2599 900 112 012 46 0 18 10 44 40 49 0 7031 644244 Page v Table of Contents Chapter 1 Welcome to Ontrack EasyRecovery 1 Welcome to
12. ft Excel tool has the ability to continue to repair and restore beyond internal file errors PowerPoint Repair fixes and restores Microsoft Office PowerPoint files created using Microsoft PowerPoint 97 2000 XP 2003 and 2007 Features include ability to recover and restore WordArt and formatting of text within shapes properties of pictures within shapes slide show transition settings tables action buttons and all basic types of shapes Plus the Microsoft PowerPoint component has the ability to continue to repair and restore beyond internal file errors recover drawings pictures and animation of objects in a slide recover notes pages for a slide and recover slide master handout master notes master and regular slides Word Repair fixes and restores doc files created using Microsoft Office Word 6 0 95 97 2000 XP 2003 and 2007 Features include ability to recover tables bulleted lists password protected files and imbedded images such as tif jpg gif and bmp files Plus the Microsoft Word component has the ability to continue to repair and restore beyond internal file errors Zip Repair fixes and restores files created by WinZip and ZipMagic Plus if the tool cannot repair the whole file it salvages as many files in the archive as it can EMAIL REPAIR Ontrack EasyRecovery Email Repair is a do it yourself software solution that enables you to repair corrupt e mail files quickly and easily requires less technic
13. g the properties you can customize the file repair tools for your own needs See Chapter 5 for a detailed explanation of how to change tool properties 3 Progress and Report This window displays information on the repair process for all selected files The information can be saved to a report file Below is a brief description of the current File Repair tools available e Most File Repair tools have additional system requirements See N a tool specific help files for more details Access Repair repairs and restores Microsoft Office Access files created using Microsoft Access 2 0 95 97 2000 XP 2003 and 2007 Features include the ability to recover and restore data from an inconsistent database relationships between tables password protected databases and objects such as Queries Forms Reports Pages and Macros Plus the Microsoft Access tool has support available for recovery of deleted table data Microsoft Access 97 2000 and the ability to continue to repair and restore beyond internal file errors Page 16 Chapter 3 Ontrack EasyRecovery Categories Excel Repair fixes and restores Microsoft Office Excel files created using Microsoft Excel 95 97 2000 XP 2003 and 2007 Features include ability to recover and restore formulas text cell formatting attributes i e font border off sheet references multi sheet structures sheet names and pasted graphics and images such as tif jpg and gif Plus the Microso
14. gory has five tool components currently installed Additional tools will be made available from time to time for purchase Access Repair Repairs corrupted Microsoft Access databases PowerPoint Repair Repairs corrupted Microsoft PowerPoint presentations Zip Repair Repair corrupted or broken Zip files Excel Repair Repairs corrupted Microsoft Excel spreadsheets Word Repair we Repair corrupted Microsoft Word documents Page 7 This is an example the category and tools you have installed may be different from the example All tools that appear within a custom category will have their own help file Once you click on the tool and click on the wizard bar Help button within that tool you will be provided with Help specific to that tool component If you click the Help button from other areas within the software you will receive specific help on the use of the Ontrack EasyRecovery software product Page 8 Chapter 3 Ontrack EasyRecovery Categories Chapter 3 Ontrack EasyRecovery Categories Currently the following categories can be included with Ontrack EasyRecovery Ontrack EasyRecovery Professional Disk Diagnostics Data Recovery File Repair Email Repair Software Updates Page 9 Chapter 3 Ontrack EasyRecovery Categories This is an example the category and tools you have installed N may be different from the example Disk DIAGNOSTICS The Disk Diagnostics category
15. he Help button Page iii TECHNICAL CUSTOMER SUPPORT Ontrack EasyRecovery User Guide Free technical support is available for one year from the date you purchase Ontrack EasyRecovery Please contact us if you have any Ontrack EasyRecovery questions or problems We would also be pleased to hear from you if you have suggestions or special requests regarding any of our products Technical support and data recovery questions can be submitted electronically via e mail or by visiting the Kroll Ontrack website United States United Kingdom Canada Australia Austria Belgium France Germany Hong Kong Ireland Italy Japan Lithuania Netherlands Norway Poland Russia Singapore Spain Sweden Switzerland www ontrackdatarecovery com www ontrackdatarecovery co uk www ontrackdatarecovery ca www ontrackdatarecovery com au www ontrack at www ontrackdatarecovery be www ontrack fr www ontrack de www ontrackdatarecovery com hk www ontrackdatarecovery co uk www ontrackdatarecovery it www ontrack japan com www abakas lt index php www ontrackdatarecovery nl www ibas no www krollontrack pl www ontrack ru www ontrackdatarecovery com sg www ontrackdatarecovery es www ibas se www datenrettung ch techsupport ontrackdatarecovery com techsupport ontrackdatarecovery co uk techsupport ontrackdatarecovery com techsupport ontrackdatarecovery com support krollontrack de support ontrack be logiciel ontrack
16. is tool will help you recover files from a partition with damaged directory structures Over 290 popular file signatures are available for scanning for your file data in this tool on which Ontrack EasyRecovery edition you have installed The number of file signatures available for scanning will depend For the most difficult recoveries the AdvancedRecovery and StandardRecovery tools provide you with advanced recovery options including recovering from mistakenly deleted partitions virus attacks and other major file system corruptions Both tools give you a detailed graphical representation of the devices connected to your system including partitions associated with each device Which tool you have installed is dependent on the edition of Ontrack EasyRecovery purchased The Data Recovery category also includes the EmergencyMedia tool that can create an emergency boot diskette or an emergency boot CD ROM The diskette and CD ROM allow you to recover data from a partition even if you cannot boot to Windows They include a DOS version of the Data Recovery engine used in the Windows tools All recovery tools in the Data Recovery category allow the option to resume the recovery at a later time The ResumeRecovery tool will load a saved recovery file to resume a previous recovery option Page 14 Chapter 3 Ontrack EasyRecovery Categories FILE REPAIR The File Repair category contains repair tools for Microsoft Office files and other fi
17. le formats Currently tools are available for the following file formats Access Repair Excel Repair Repairs corrupted Microsoft Repairs corrupted Microsoft Access databases Excel spreadsheets PowerPoint Repair 6 Word Repair Repairs corrupted Microsoft RR Repair corrupted Microsoft PowerPoint presentations Word documents Zi ir gy Ze Repa Fe Repair corrupted or z broken Zip files Access Repair Excel Repair PowerPoint Repair Word Repair Zip Repair Kroll Ontrack is continually developing file recovery tools for other file formats For a listing of the latest file formats supported and detailed tool information check www ontrackdatarecovery com Page 15 Chapter 3 Ontrack EasyRecovery Categories Each file repair tool has the same basic characteristics All tools are NON DESTRUCTIVE and READ ONLY Each tool is a fully automated wizard which use the same basic recovery steps 1 File Selection The file selection window allows you to select files for repair by browsing the folder on your computer Within the selection window you have the ability to specify the destination folder for the repaired file s You have the choice of repairing the select files s in their current folder or making a repaired copy of the selected file s in a different folder 2 Recovery Properties Properties sometimes called settings define how a tool runs Most properties are initially set to standard or default values By changin
18. ormatted or fdisked partitions Virus outbreaks Application damage or corruption Make Emergency Boot Media of Data Recovery tools Page 1 Chapter 1 Welcome to Ontrack EasyRecovery REPAIR FILES Virus Damage Unreadable sectors due to hard disk or removable media failure Inadvertent application operating system or computer shutdown Random data corruption to critical areas Other events that cause damage to data within a file SYSTEM REQUIREMENTS Ontrack EasyRecovery has the following minimum system requirements m Microsoft Windows 2003 Server Windows XP Home Windows XP Professional Windows Vista Basic Windows Vista Business Windows Vista Ultimate or Windows Vista Enterprise Though Ontrack EasyRecovery requires the above operating systems for installation purposes Ontrack EasyRecovery is NOT capable of recovering files from DOS and other Windows based operating systems such as Windows 3 x Windows 95 Windows 98 and Windows NT Microsoft Internet Explorer 6 0 or later m Software program applicable to the type of files repaired or recovered Minimum of 64 MB of RAM in most cases m Intel Pentium class processor m 200 MB of free space Windows version only m Available destination space to copy recovered or repaired data Monitor with a resolution of at least 1024 x 768 u Anti virus software should be disabled Page 2 Chapter 1 Welcome to Ontrack EasyRecovery N Some Ontrack EasyReco
19. ral minutes self test command to your hard disk a Any drives reporting a SMART failure could likely to fail at any N Te time and should be backed up immediately The Quick Diagnostic Tests and Full Diagnostic Tests are read only tests designed to check the physical stability of your hard drive The Quick Diagnostic Test will determine with 90 percent certainty in 90 seconds whether your hard disk has a physical problem The Full Diagnostic test will check read the entire hard drive looking for physical problems on the drive such as unreadable sectors Page 11 Chapter 3 Ontrack EasyRecovery Categories In some cases your drive may not have any physical problems but on disk structure problems The Partition Tests tool is designed to analyze on disk file system structures for FAT and NTFS partitions The tool will do an extensive scan of file systems structures generating a detailed report of the condition of your file data This categories also includes diagnostic software to be used in the case where your system will not boot Data Advisor is a self booting diagnostic tool for assessing the condition of your computer system Data Advisor quickly assesses the health of your hard disk drive file structures and computer memory by identifying problems that could cause data loss Disk Displayer is a utility that displays disk usage on your computer system Disk Displayer presents an instant graphic view of where space is being consumed
20. rompted to restart Windows The changes will appear in Ontrack EasyRecovery the next time you run it REMOVING ONTRACK EASYRECOVERY To remove Ontrack EasyRecovery 1 Click Control Panel and then double click the Add or Remove Programs icon Click Ontrack EasyRecovery and then click Remove Click Yes when the confirmation dialog box appears Follow the on screen instructions Page 5 Chapter 2 Categories amp Tool Components Ontrack EasyRecovery is designed to contain many add on tool capabilities Each new tool will be installed and grouped into related categories The categories are listed along the left column of the main Ontrack EasyRecovery window The Software Updates category is standard and always included with Ontrack EasyRecovery Any custom categories that are purchased will appear above the Software Updates category Ontrack CS EasyRecovery Professional Page 6 Chapter 2 Categories amp Tool Components N This is an example the category and tools you have installed may be different from the example Just click on a category button to see the installed tool components for that category Each tool provides you with the specified capabilities relevant to that category You will notice that when you move the cursor over a utility button the button becomes available for selection Click on the button to select the tool FILE REPAIR FOR OFFICE EXAMPLE In this example the File Repair cate
21. vanced options FormatRecovery Recover files froma formatted volume ResumeRecovery Resume a saved data recovery session DeletedRecovery FormatRecovery RawRecovery ResumeRecovery StandardRecovery AdvancedRecovery Emergency Media Sn DeletedRecovery Find and recover deleted files RawRecovery Recover without any file system structure information EmergencyMedia Create Emergency Boot Media This is an example the category and tools you have installed may be different from the example Page 13 Chapter 3 Ontrack EasyRecovery Categories Mistakenly deleting files is one of the most common data recovery scenarios The DeletedRecovery tool will give you quick access to deleted files and has different options for scanning a partition You can perform a quick scan or a thorough complete scan for deleted files You also have the option to enter a File Filter string either with or without using wildcards to quickly recover files of a specific name Another common data recovery situation is accidental reformatting of a partition The FormatRecovery tool will allow you to recover files from an accidentally formatted or reinstalled partition This type of recovery will ignore the existing file system structures and try to search for structures associated with the previous file system The RawRecovery tool allows you to scan severely corrupted partitions for files using a file signature search algorithm Th
22. very tools may have additional system requirements See tool specific help files for more details INSTALLING ONTRACK EASYRECOVERY Follow these steps to install Ontrack EasyRecovery 4 1 Insert the Ontrack EasyRecovery CD into your CD ROM drive 2 The CD will automatically start If it does not click Run on the Start menu and type D setup exe where D is the drive letter of your CD ROM drive Click OK 3 Select the appropriate language 4 Click Install Ontrack EasyRecovery 5 Follow the on screen instructions If you downloaded Ontrack EasyRecovery from the Internet a open Windows Explorer or My Computer locate and double N i click the downloaded file The installation process will automatically start Page 3 Chapter 1 Welcome to Ontrack EasyRecovery STARTING ONTRACK EASYRECOVERY The installation process created an Ontrack EasyRecovery icon in the Program files menu You can start Ontrack EasyRecovery in one of two ways To start Ontrack EasyRecovery do one of the following m Click the Start button and then point to Programs Point to Ontrack EasyRecovery and then click Ontrack EasyRecovery Double click the Ontrack EasyRecovery icon on the desktop When Ontrack EasyRecovery starts up you see the main Home window From the main Ontrack EasyRecovery window you can click any of the program buttons on the left side to access the tools You can also access the Kroll Ontrack Web site UPDATING YOUR
23. were created using Microsoft Outlook Express version 5 0 and later You can use this tool to recover and restore corrupt Microsoft Outlook Express DBX files containing message data In other words you can use this tool on any folder containing e mail messages in Microsoft Outlook Express SOFTWARE UPDATES Kroll Ontrack periodically improves Ontrack EasyRecovery adding features enhancements and making changes based on customer requests The Software Updates section of Ontrack EasyRecovery provides information on obtaining these new offerings Page 19 Chapter 3 Ontrack EasyRecovery Categories Software Updates allows you to automatically update Ontrack EasyRecovery Professional via the Internet to get the latest version update for this product NOTE Ontrack EasyRecovery will not transmit any information about you or your system during the update process The transaction is completely private and secure SOFTWARE UPDATES Programming updates also known as patches are also available to you through the Internet and are free for a limited time Software Updates downloads and installs program patches in minutes For more information see Updating Your Software on page 4 Page 20 Chapter 4 Troubleshooting Even if you ve had the worst possible disaster happen to your computer you may still be able to get the data from it Problem Symptoms Possible Causes What to Do The file I want to repair cannot be
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