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Aastra Business Communication Solution Aastra 6863i and Aastra

1. Voice mail menu Direct access to the Voice mail system menu Welcome announcement on off Announcement service for incoming internal and external calls If you do not answer an external call after a set delay the user who is calling will obtain an announcement After the announcement the caller will then hear the ring back tone again XML function Run You system administrator creates customer specific XML services weather report stock exchange etc which you can use on your SIP phone Organising absences from the desk This section explains the different options provided by your phone when you want to leave your desk The presence function enables you on the one hand to quickly set your personal presence state and hence to route the incoming calls to the destination you want It also tells you directly whether the user you want is reachable or absent without you having to call him The information details depend on the type of telephone Controlling the presence status You have a choice of 5 presence profiles for controlling your presence status Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 47 Phoning Profile number Presence profile 0 Available 1 Absent 2 Meeting 3 Busy 4 Not available You can call up the presence of the user you want in the following situations inthe phone book or in a call list e during dialling by name e in presence menu
2. During a conference call with maximum two participants During an incoming outgoing call incall preparation During dialling with a busy line Call recording only starts when the connection is set up Therefore no ring back tones or wait tones are recorded Call recording is temporarily interrupted during an enquiry and an e mail is sent with the recording made up till then Recording restarts automatically once the call connec tion with the enquiry call party is set up and or once the call connection with the first correspondent is restored Aastra 6863i Aastra 6865i 37 eud 1629 1 1 R3 2 10 2014 Phoning The maximum recording time for each wave file depends on the system configuration When the predefined or maximum recording time is reached the recording stops auto matically the file is sent to your e mail address and a new recording starts at the same time Contact your system administrator for more information This function must be stored under a function key see chapter Configuring keys page 69 Notes e Recording calls may infringe on your national data protection provisions or be permitted only under certain circumstances If you intend to use this function notify your call party in advance You cannot record a conversation involving more than two call parties enquiry call conference The recording is automatically stopped if you park your call party or put him on hold Call recording
3. gt Names list or List empty if the phone is unable to find a matching user is dis played Scroll through the list and select the user you want Pick up the handset gt The phone number displayed is dialled 25 Phoning Dialling from the call list You want to call a user from one of the three call lists You can choose from the following call lists Call list Description Unanswered calls List of callers who tried to reach you when you were absent Answered calls List of calls answered Redial list List of calls made Your phone automatically stored the person s phone number and name in a call list in the Aastra 400 communication system Within the one number user concept see chap ter One number user concept page 7 you can call back users through one of these call lists The individual call lists include a maximum of 30 entries per list Information on call lists can be found in the chapter Editing options for the call list page 51 The call lists can be operated via the Call list key the Redial key the system menu or a function key see chapter Configuring keys page 69 Aastra 6863i Unanswere Menu Aastra 6865i Unanswered Answered 26 Call list for unanswered answered calls Press the function key for Menu Scroll to Call list and press the navigation key to the right Scroll to Unanswered or Answered and press the navigation key to the right gt The
4. 0c ccc cence cen e cent eee een eee een eee eeeeeeeneeeee 18 USING 1QDEIS sssaaa E E naga diainess anne en sinnnaalinie E A AT 20 8 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Keys display and menu guidance Key designations and sockets 1 2 3 AASTRA 5 1 2 JPil 22 ane a cum el H feet nel 4 21 83 g P2 w o Ors 20 HE wo G G n 19 i ee E i 14 e o oe m 4 I 16 15 17 13 Aastra 6863 Aastra 6863i Aastra 6865i 9 eud 1629 1 1 R3 2 10 2014 1 oo0o00000000000000 11 12 e f 2 ABC GHI AE JU W ge 8 TUV 7 PORS B k i g i 4 ooooogoooo0o00 090000 000000 e 4 000000 oooooojooo000 Keys display and menu guidance 21 20 19 N N 18 17 16 13 14 15 Aastra 6863i Aastra 6865i Aastra 6865i 10 eud 1629 1 1 R3 2 10 2014 Keys display and menu guidance No Key Description and use 1 Handset 2 Labels Labels for configurable keys 3 Message LED Colour and status signal a specific event Function keys P1 to P3 Aastra 6863i Free configurable keys Preconfigured as System menu Redial list Call transfer Function keys P1 to P8 with LED Aast
5. Printing and attaching the labels Labels can be created and printed using the Aastra Self Service Portal see chapter Aastra Self Service Portal page 7 Aastra 6863i Aastra 6865i 1 Label the write on labels via the Aastra Self Service Portal and print them impor tant printing setting Page scaling for printing None 2 Cut out the labels according to the crop marks 3 Remove the cover and insert the label into the recess 4 Re insert the cover into the recesses on the keypad Aastra M680i Aastra 6865i only 1 Label the write on labels via the Aastra Self Service Portal and print them impor tant printing setting Page scaling for printing None 2 Cut out the labels according to the crop marks Remove the cover and insert the label into the recess 4 Re insert the cover into the recesses on the keypad w 20 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning The following sections explain the supplementary features provided by your phone for more efficient use MAKING CS yaris TEE EEEE EEA ayaa Weenie EEEE EEEE EEEE 22 UEa ALEA EAE E E E E onsen nee 24 Using functions before while in a call 20 0 ccc cece eee n ne ee eee e nee e eee enneeeenenneees 29 USING farther TUNCTIONS eis scsast inns cd iniside na riae ace phe GRE Rea A EEEE 39 Overview of available FUNCTIONS ec cc eeee eee e cece enn ee eect t ences eee enneeeeeeneees 44 Organising absences from the d
6. page 32 Activating another Aastra phone for making calls You want to make a call on another Aastra phone using your personal settings for example on a colleague s phone or in a meeting room You can activate another Aastra phone to make an internal or external call using your personal settings even if the phone is locked for external calls You can activate the phone for a business or private call Once you have activated the phone using a function code and your PIN dialling by your private phone book is available The called party s display shows your personal phone number and not the number of the phone from which you are making your call Any call charges incurred will be charged to you lt Function code gt ooo 38 88 83 7 28 Business calls 1 Enter function code 36 for a business call 2 Enter your internal phone number 3 Enter your PIN 4 Enter the internal or external phone number with the exchange access digit Pick up the handset gt The phone number displayed is dialled Note When you hang up dialling by name and your private phone book remain availa ble for a whole minute so you can make another call Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning lt Function code gt Private calls ee 1 Enter function code 46 for a private call OO pale 2 Enter your internal phone number 3 Enter your PIN 4 Enter the external call number directly without the
7. Call up detailed information with the Detail gt Enter softkey Deleting an entry from the call list 1 Select the entry you want and press the Enter softkey 2 Delete the entry with the Delete gt Enter softkey Deleting all entries from the call list 1 Select an entry and press the Enter softkey 2 Delete all entries with the Delete all gt Execute softkey Editing options for voice messages Your display shows the envelope symbol and the number of new voice messages The message LED flashes red slowly The following options are available for further editing of the voice messages Menu Description Detail Available detailed information Call number name e Call date and time Delete Delete voice message Forward Forwards a voice message to another user You can decide whether to keep a copy of each voice message Play Play voice message Notes Depending on the system configuration your system administrator can specify that you are notified by e mail whenever you receive a new voice message with the voice message attached Contact your system administrator for more infor mation To find out how to configure a voice mail refer to the chapter Configuring voice mail page 66 or to the User s Guide Voice Mail Systems user s guide on the Aastra DocFinder Operation of the voice messages is available via the system menu a function key see chapter Configuring keys page 69 or the Aa
8. Keys display and menu guidance Expansion key module Aastra M685i You can connect a Aastra M685i expansion key module to your phone In addition you can connect two Aastra M680is The Aastra M685i has the following properties Coloured touchscreen Three key levels of 28 configurable keys each 84 configurable key in total One Aastra M685i and two Aastra M680i would then give you an additional 116 config urable keys Each key has an LED for visual signalling The keys on the expansion key module support all key types that are supported by your phone s keys The configurable keys of the expansion key module can be operated as the config urable keys of your phone The key configuration must have been made either by your system administrator or by yourself in the Aastra Self Service Portal see chapter Aastra Self Service Por tal page 7 If you remove an expansion key module or if you modify the order of the con nected expansion key modules the keys configuration does not change The display contrast setting and the display backlight is taken from your phone No Key Description 1 TE Function keys A1 A84 Free configurable keys An LED is located 3 key levels of 28 keys each next to each function key signalling the functional state 2 CJ Function key for level 1 2 3 Call up the desired level Aastra 6863i Aastra 6865i 19 eud 1629 1 1 R3 2 10 2014 Keys display and menu guidance Using labels
9. Notes e Connected CTI applications can affect your presence status Contact your system administrator for more information e All configuration options for a presence profile can be found in chapter Config uring presence profile page 68 Operation of the presence status is available via the system menu a function key see chapter Configuring keys page 69 or the Aastra Self Service Portal see chapter Aastra Self Service Portal page 7 Menu To deactivate the presence profile Press the function key for Menu Presence Scroll to Presence and press the navigation key to the right Activate 1 Select the presence profile you want and press the Enter softkey C 2 Press the Activate gt Enter softkey Absence information You wish to give your caller detailed information about your absence If you have configured call forwarding to voice mail in your presence profile you can choose whether the currently active greeting the global greeting one of your personal greetings or an absence information should be played back to the caller 48 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Absence information is available for each presence profile with the exception of Availa ble Absence information consists of a language dependent predefined audio text The time and or date are also given as an option Depending on the voice mail configuration your caller then has immediately the possibility
10. Service Portal see chapter Aastra Self Service Portal page 7 Aastra OfficeSuite External directories such as Microsoft Exchange provided your Aastra 400 commu nication system is synchronised with external directories Note Searching using the phone books is explained in more detail in the chapter Dialling from the phone book directory lookup page 24 Configuring voice mail This section explains how to set your voice mail Managing personal voice mail greeting Depending on the system configuration you have the possibility to record up to 3 differ ent greetings e g for Absent or Vacation Give each greeting the relevant name Depending on the system configuration a caller may or may not be able to leave a mes sage for the symbols see mode If no personal greeting is activated or if none is available the global greeting is activated automatically provided it has been recorded For further information on voice mail refer to your system administrator or the User s Guide Voice Mail Systems on the Aastra DocFinder The following options are available for further editing of your voice mail greetings Menu Description Record Record voice mail greeting Select Activating the voice mail greeting 66 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Personalizing your phone Menu Description Edit Renaming the voice mail greeting Mode Selecting the mode Recording allow
11. a function key see chapter Configur ing keys page 69 Aastra 6863i Conference Setting up a conference you are in an active call C 1 Press the function key for Conference 2 Enter the phone number of the conference call party 3 Press the Dial softkey The conference party answers the call 4 Press the function key for Conference Leaving a conference call ma Put the handset on hook or press the End key gt The other conference parties remain in the call Aastra 6865i ii Setting up a conference you are in an active call 1 Press the Conference key 2 Enter the phone number of the conference call party 3 Press the Dial softkey The conference party answers the call 4 Press the Conference key Leaving a conference call a Put the handset on hook or press the End key gt The other conference parties remain in the call Transferring a call You want to put your call partner through to someone else With the call transfer function you can connect your call partner with someone else You can connect internal and external users with one another You can transfer the call with or without prior notice Aastra 6863i Aastra 6865i 33 eud 1629 1 1 R3 2 10 2014 Phoning Menu Description You only transfer the call after you have first talked to the second call Call transfer with prior notice party yourself Without talking to the second call party you transfer the call to them by C
12. activating Ring tones Ring volume see Volume Ringing properties setting S Safety information seseccssssescscssseeseessssessesssseesesseeeeeeene 3 Silent see RINGING properties sss sssssssssssrssesisssserssss 60 Singel digit dialling see Live Dialpad using 63 Softkey using Software version Speed dial edit using Standard key configuration Switching between 2 call parties IS COs BTOKENN G saszssassszeacoustancasessteecebesvsnceteasisssnaszistastsesdeteas Symbols see Display symbols System menu a System phone book see Phone book sssssseeee 65 80 T Take Team organisation see Busy lamp field Team partner answering a Call oessssessssssssesssssssseesssssesessssseessssseess 54 CAMIN isisisi 54 Text correcting entering Time setting Trademarks U Unlocking see Phone lock User information Vv Voice mail see also Voice message eesessesssesseeeeeeeee 52 Voice mail configuring greeting managing Voice message deflecting 52 deleting detailed information playing Volume Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 81 CE conformity Aastra Telecom Schweiz AG hereby declares that e the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive1999 5 EC all
13. and shipping instructions contact Manufacturer Note Aastra Telecom Australia Pty Ltd Aastra Repairs to this product may be made only by Level 12 45 William Street the manufacturer and its authorized agents or Melbourne Victoria 3000 Australia ABN 16 140 787 195 by others who are legally authorized Unau Phone 61 3 8628 9500 thorized repair will void this express warranty Aastra 6863i Aastra 68651 77 eud 1629 1 1 R3 2 10 2014 Index A Aastra M680i 18 Aastra M685i Aastra Self Service Portal Absence information setting Accessories see Safety information Advanced search Alarm melodies Alphanumeric keyboard Ambient conditions see Safety information Announcement TOCOIVING seessssescssscsssseccssneccssnecesnsccssnecssssccssnecssneesssneces 36 starting to group 136 Appointment call acknowledging Repeat appointment Call eesssssseseccseseeeseeeneees 41 Single appointment call Audio properties setting Backlight Brokering Busy lamp field C Call forwarding always CFU if busy CFB on no reply CNFR to voice mail Call list CAllING A COMTACE sssrin 51 deleting an entry detailed information of answered calls of dialled call numbers of unanswered calls Call logging management see OpenCount Call partners holding see Hold Call protection activating Call routing ACtiVatiNg ar
14. as quickly as possible By pressing a single key you can call a team partner or answer a call for anyone in the team When a team partner makes a call the LED for the corresponding busy lamp field key lights up This tells you when a team partner is busy The busy lamp field key LED flashes to indicate that the team partner is receiving a call To be able to use the busy lamp field key it must have been configured as such with the call number of the team partner either by your system administrator or by yourself in the Aastra Self Service Portal see chapter Configuring keys page 69 Aastra 6863i Aastra 6865i 53 eud 1629 1 1 R3 2 10 2014 Phoning Calling a team partner You want to call a team partner as quickly as possible Calling a team partner C Press the busy lamp field key of the team partner gt The phone number and possibly the name of the team partner appear on the display The team partner is called Answering a call for a team partner Your team partner is called The LED on the busy lamp field key flashes You know that your team partner is not at his desk at present and therefore decide to answer the call You take over the call by pressing the busy lamp field key As soon as you have answered the call your team partner is free again 7 Answering a call for a team partner Pick up the handset as long as the busy lamp field key LED is flashing gt You hear the dialling tone C Press the busy
15. date for you As system administrator or technician you can make global settings for the time and date for all Aastra SIP phones in the Aastra 400 communication system If no NTP time server is entered in the communication system then you can also make these settings over the phone Available settings Setting Description Time format 12 hour or 24 hour clock format Daylight savings List of available summer time formats Date format List of available date formats Time zone List of available global time zones 62 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Personalizing your phone Setting Description Time server 1 3 Setting menu for the IP address or domain name of the time server If a valid time server is set then the phone synchronises the displayed time with the specified configuration server The phone adopts the time from time server 1 If this is not configured or cannot be reached then the phone queries first time server 2 and then 3 Press the Option key Preferences Scroll to Preferences and press the navigation key to the right Scroll to Time date and press the navigation key to the right Scroll to the setting you want and press the navigation key to the right Select the setting you want and confirm with the Set softkey f s fo k do p d Using Live Dialpad single digit dialling Activates or deactivates the Live Dialpad This local function is not
16. example in the area of health care and accommoda tion hotel Independently from the phone you can make external calls for a fee The credit may be limited e You can charge the charges and the call information of your outgoing and incoming calls to specific projects This function must be stored under a function key see chapter Configuring keys page 69 For further information refer to the product specific OpenCount user s guides on our website www aastra com or contact your system administrator PIN call PINcallrebook Activating deactivating PIN call C Press the function key for PIN call PIN call rebook gt The function is activated deactivated The LED on the function key is switched on off Aastra 6865i only 56 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Setting functions by remote control This section explains how you can alter your phone s settings even if you are not directly at your phone You are not at your desk and want to set various functions on your phone from a differ ent phone You can activate deactivate many of your phone s functions by remote control from a different phone The remote control is initiated using a special function code You can then enter the function commands and function codes lt Function code gt 200 Pastel Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Using remote control from a third party phone 1 Ente
17. headset or hands free system The audio settings allow the use of different combinations of these three operation modes in order to achieve maximum flexibility in phone operation The fol lowing options are available for selection Audio settings Description Audio Mode Setting possibilities Speaker The connection is made via loudspeaker The LED on the loudspeaker key stays lit Headset The connection is made via headset The LED on the loudspeaker key flashes slowly Speaker Headset The connection is made via handsfree system The LED on the loud speaker key lights up Press the handsfree key to switch to the headset Headset Speaker The connection is made via headset The LED on the loudspeaker key lights up Press the handsfree key to switch to handsfree mode Headset Mic Vol Sets the volume of the headset microphone DHSG Activate deactivate DHSG Phoning using a cordless headset based on the DHSG standard allows you to set up and to end calls from the headset Ask your dealer which headsets are particularly well suited for this phone To avoid damages on the phone always disconnect the phone from the mains power first before you install a DHSG headset D All setting possibilities for the headset only apply to the Aastra 6865i Notes e To find out how to make phone calls with the headset refer to the chapter Using a headset Aastra 6865i only page 23 9 Press the Option key Preferen
18. line key you will be connected to the highest priority KT line 7 Pick up the handset gt Connection to the KT line with the highest priority Or 1 Press a KT line key gt KT line is selected 2 Pick up the handset gt Connection to the selected KT line Initiating a call via a KT line key You want to make a call via a KT line key You can call via any free KT line key Each KT line key has its own call number This means that by phoning you transmit the call number associated with the active KT line key Charges are accrued separately for each KT line key lt Call number gt oo Enter the phone number C Press a free KT line key gt The LED on the KT line key lights up KT line is selected 7 Pick up the handset gt The phone number is dialled Aastra 6863i Aastra 6865i 55 eud 1629 1 1 R3 2 10 2014 Phoning Using functions with OpenCount OpenCount is a software package used for the call logging management on the communication system The application can be integrated into your Aastra 400 communication system and enables the logging the administration and the anal ysis of all call and connection data If an OpenCount is integrated in your Aastra 400 communication system the fol lowing additional features are also available on your phone Activating PIN telephony The PIN telephony is part of OpenCount The possible applications of the PIN telephony depend on the area of use for
19. of leaving a message Example The person you have called is not available until 31st January at 14 00 Please leave a message after the tone The absence information is an integral part of a presence profile All the relevant config uration possibilities can be found in chapter Configuring presence profile page 68 Note If your Outlook calendar is not synchronised via Open Interfaces Platform OIP with your communication server you have to manually enter and delete the time and date Menu Set up the absence information C Press the function key for Menu Presence Scroll to Presence and press the navigation key to the right Modify 1 Select the presence profile you want and press the Execute softkey 2 Scroll to Modify and press the Enter softkey lt Absence information gt 3 CO 1 Scroll to Time respectively to Date and press the Enter softkey 2 Make the changes and confirm with the Enter softkey 3 Scroll to Call forwarding and press the Enter softkey 4 Select Voice mail and confirm with the Enter softkey 5 Scroll to VM greeting and press the Enter softkey 6 Select Absence info and confirm with the Enter softkey 7 Activate the presence profile gt Settings are saved Your caller hears the selected absence information fol lowed if applicable by time and date Call forwarding You want to leave your desk Calls for you are to be forwarded to a different destination e g another us
20. s guide Some functions are offered both from the Aastra 400 communication system and locally from your Aastra SIP phone Since the Aastra 400 communication system does not completely support the local functions we recommend making your sys tem administrator do the configuration or using the Aastra Self Service Portal see chapter Aastra Self Service Portal page 7 2 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Welcome Safety information Failure to observe this information can be hazardous and infringe existing laws Connections Always plug the phone cable connectors into the appropriate sockets Do not modify the connections in any way Power supply Your phone can be supplied with power in various ways Pay attention to the informa tion given by the system administrator Note The device will be inoperable when mains power of the communication system fails Metal objects Telephone receivers produce magnetic fields that can attract small metallic objects such as pins and staples To avoid injury do not place the handset where such objects can be picked up Maintenance Make sure all installation and repair work is carried out by a specially qualified techni cian Always use a soft moistened or antistatic cloth to clean your device Do not use chem icals or other chemical products Cost control and Data protectio
21. see Safety information Do not disturb activating BUSY in esses cessssactbcacaacstdeasachatsta suatacadnescteneetoeantnects 38 forward Document information E Enquiry call during a call Exclusion of liability Expansion key module Aastra M680i Expansion key module Aastra M685i F Forwarding see Call forwarding sscssssssscscsseeeeeee 49 Free seating Function i Function key configuration default setting 15 Function selection for configurable key 44 G Group announcement see Announcement 36 H Handset volume see Volume Handsfree Headset operation using a Hide number Per call ssscsssatscsesosessssrsnesesssscastorsitoasscternssssenessissesecnsteaeto permanent Hold PHORM ES sarunanman nnna En n D Icons see Display symbols Information see IP settings IP settings K Key t l ph Nesmasszs kasana aa 54 Key assignment CONFIQUIING ssssssssessssssssssssesssssrssserssss 70 assignment deleting designations legend selection Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 IT line key hrana E 54 KT line answering call on KT line key phoning via KT line key L Labels attaching printing Language selecting LED Legend see Key legend aasi Limited Warranty Australia only ine Key esanu ni ii Listening see Data protection 74 Li
22. supported by the Aastra 400 communication system Using speed dial edit Menu for configuration of the keypad speed dial This local function is not supported by the Aastra 400 communication system Changing the PIN You want to change the PIN used to lock unlock your phone and protect your phone settings more information about locking unlocking your phone can be found in chap ter Locking Unlocking your phone page 41 The digit combination 0000 is set as default You can select any 2 to 8 digit combina tion for your new PIN The PIN on your phone is changed using the Aastra Self Service Portal For more information about the Aastra Self Service Portal please refer to chapter Aastra Self Service Portal page 7 Aastra 6863i Aastra 6865i 63 eud 1629 1 1 R3 2 10 2014 Personalizing your phone Note The PIN you have locally changed in your phone cannot be overwritten via the Aastra Self Service Portal Enter the display text for the idle state You want to change the text displayed by your phone in the idle state The display text shown in the idle state on your phone is configured using the Aastra Self Service Portal For more information about the Aastra Self Service Portal please refer to chapter Aastra Self Service Portal page 7 Local IP settings The specific data for your phone such as IP address or memory is stored in the option key menu gt or Menu gt Information The input of this data is pass
23. the Aastra Self Service Portal For more information about the Aastra Self Service Portal please refer to chapter Aastra Self Service Portal page 7 Phone books management This section includes important information on your phone books Selection If your phone is connected to an Aastra 400 communications system then the following phone books can be selected System phone book The system phone book contains the contacts of the users on the Aastra 400 communi cation system and your private contacts to which only you have access It is integrated into the Aastra 400 communication system by your system administrator With the help of quickdial and dialling by name in the system phone book you can search for and call both a contact in the Aastra 400 communication system and in your private phone book Local phone book Aastra 6863i Aastra 6865i 65 eud 1629 1 1 R3 2 10 2014 Personalizing your phone Aside from the system phone book your phone also has a local phone book This can be assigned to a function key The local phone book is not supported by the Aastra 400 communication system This implies that contacts saved in this local phone book are only available on your Aastra SIP phone The search function in the system phone book quickdial and dialling by name does not search in the local phone book Private contacts We recommend using the following products to manage your private contacts Aastra Self
24. with respect to breach of this express warranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot be excluded restricted or modified Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable Aastra 6863i Aastra 6865i 75 eud 1629 1 1 R3 2 10 2014 Product and safety information loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major fail ure Warranty Repair Services Procedure Should the product fail during the warranty period and you wish to make a claim under this express warranty please contact the Aastra authorized reseller who sold you this product details as per the invoice and present proof of purchase You will be responsible for shipping charges if any Limitation of liability for products not of a kind ordinarily acquired for personal domestic or household use or consumption e g goods services ordinarily supplied for business use Limitation of liability 1 1 To the extent permitted by law and subject to clause 1 2 below the liability of Aastra to you for any non compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods o
25. 10 2014 Phoning This function must be stored under a function key see chapter Configuring keys page 69 Do not disturb on off Activating deactivating do not disturb C Press the function key for Do not disturb busy on off or Do not disturb forwarding on off gt The function is activated deactivated The LED on the function key is switched on off Aastra 6865i only Your callers hear the busy tone Using further functions This section explains some more convenient features provided by your phone All the functions you can save under a configurable key can be found in chapter Overview of available functions page 44 Activating personal call routing You want to specify which of your phone shall ring when you receive a call If your system administrator has set up a phone number with several phones for you as well as the five call routings One number user concept see chapter One number user concept page 7 you can specify which of your phones shall signal a call by using the personal call routing You can only answer a call on phone where the call is signalled Contact your system administrator for more information You can activate a call routing for all phones If you have not configured a call routing the default setting all phones are ringing is used as standard Operation of personal call routing is available via the system menu The function can also be configured to a function key by your system admini
26. 865i 5 eud 1629 1 1 R3 2 10 2014 Product and safety information RETO E E UTE HERE Ca eT Me COROeeoe es 71 Safety information 6 ccc cece cece ence n ence een een eneneenees 72 Product information 0 cece cee cece cece eee eee e eee e eee Ea EEE 72 Data Protection icici ea cnes ceed cee eee Geese ade even dagen een deeded 74 Limited Warranty Australia only 0 ccc eee e cece cence eee eee aee 74 Scie te CT ee ee ee Cre EET ore ree 78 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Information as to the Aastra 400 com munication system One number user concept Your system administrator can set up several phones for you that hold all the same phone number one number user concept You have only one name and phone num ber with which to identify yourself to your call partners regardless of which of the phone you make your calls The advantage is that you can always be reached under the same phone number regardless of where you happen to be With personal call routing you can define where incoming calls shall be routed to see chapter Activating personal call routing page 39 You can determine the phone on which a call is acoustically signalled with Ring Alone see chapter Activating ring alone page 40 Your system administrator can set whether or not you are busy for further incoming calls Busy if busy You are still able to make further outgoing calls with the other termi
27. ASTRA A Mitel Company Supported communication systems Aastra 415 Aastra 430 Aastra 470 This user s guide describes the functions configuration and use of the Aastra SIP phones Aastra 6863i and Aastra 6865i on the communication systems men tioned above eud 1629_en 1 1 R3 2 10 2014 Welcome Welcome to the user s guide for the desk phones Aastra 6863i and Aastra 6865i for Aastra 400 communication systems This user s guide will assist you with the use of your phone and introduce you step by step to the functions and configuration If you require further technical support or information on other Aastra products please refer to our webpages www aastra ch and www aastra com or our Aastra DocFinder This user s guide is relevant only for Aastra SIP phones connected to a Aastra 400 com munication system Other user s guides are available for operation on other commu nication systems or for direct operation via a SIP provider Consult your system admin istrator if you are unsure whether you have the correct user s guide for your require ments Notes e Notall listed functions are available by default Contact your system administrator to learn more about the available features and services in the Aastra 400 commu nication system e Your system administrator has the option to individually set some of the phone s features In this case your default values will differ from the default values described in this user
28. Call for warding page 49 Call forwarding protection on off Call forwarding to your phone is not allowed Call list menu Direct access to the system menu Call list Call list Answered calls Call list for answered calls Call list Redial list Call list for dialled call numbers Call list Unanswered calls Call list for unanswered calls Call recording Start stop Record a call The recordings are stored in your individual e mailbox only see chapter Recording a call page 49 Call transfer Transfer a call to another user with or without prior notice Conference Set up Set up a conference with two call parties Control output on off You can control external electric equipment or installations using control outputs For example you can use your phone to open and close electric gates or to switch the lights on or off throughout a building Do not disturb busy on off Your phone does not ring and is set to busy for incoming calls Do not disturb forwarding on off Your phone does not ring and is set to busy for incoming calls Incoming calls are automatically forwarded to a destination that has been configured by your system administrator The key assignment is configured with an empty function The key is Empt pty not overwritten by the following key assignments You can use function commands to define a function to suit your personal requir
29. PrOtOCHON rs35 55 uct tains Fae dnaleniok ehadianenent ana Gee eeaie Mamaia E EE 74 Limited Warranty Australia Only 0 cc cece cence teen eee e nent eee eee naneeee 74 Aastra 6863i Aastra 6865i 71 eud 1629 1 1 R3 2 10 2014 Product and safety information Safety information The safety information can be found in the chapter Safety information page 3 Product information Purpose and function This product is part of the Aastra 400 communication solution The software can only be launched if a communication server configured accordingly is detected Aastra 400 is an open modular and comprehensive communication solution for the business sector with several communication servers of different output and expan sion capacity a comprehensive telephone portfolio and a multitude of expansions They include an application server for Unified Communications and multimedia ser vices an FMC Fixed Mobile Conversion controller for integrating mobile phones an open interface for application developers and a multitude of expansion cards and modules The business communication solution with all its components was developed to cover in full the communication requirements of businesses and organisations in a way that is both easy to use and maintenance friendly The individual products and components are coordinated and must not be used for other purposes or replaced by third party products or components unless it is to c
30. Start stop Recording a call Press the function key Call recording start stop as soon as you have an incom ing outgoing call or an active call gt The call is recorded The LED on the function key is switched on Aastra 6865i only Call recording Start stop Stopping the call End the recording using also the Call recording start stop function key gt The recording is sent to your e mail address Note The LED on the function key remains lit while the recording is in progress The LED starts to flash before the recording reaches its maximum preset duration Once the maximum duration is reached or the memory is full the recording is stopped and the LED goes off Aastra 6865i only Activating do not disturb You do not want to receive any calls for the time being With the do not disturb function you can stop calls being made to you if you are busy in a call or are not otherwise able to take any calls Your incoming calls are automatically forwarded to a corresponding destination that has been configured by your system administrator Menu Description Do not disturb busy on off Your phone does not ring and is set to busy for incoming calls Your phone does not ring and is set to busy for incoming calls Incoming calls are automatically forwarded to a destination that has been configured by your system administrator Do not disturb forwarding on off 38 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2
31. a user in a group picks up the handset to answer the announcement the announcement is ended for all other users in the group 36 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning If receipt of announcements is not authorised on any of the phones in the announce ment group or all the phones are in use you will hear the busy tone Group announcements are always conducted with a one sided connection You will be alerted to the announcement with two short signal tones and spoken to directly via the loudspeaker 7 Continue an announcement as a phone call Pick up the handset gt You are on the phone with whoever started the announcement Note If the announcement was started to the group all other recipients of the announcement will be excluded Stop announcement Press the End key Recording a call You want to record an active call with your call partner You can record an active conversation if you have been authorized to do so by your sys tem administrator Your call party can be an internal or an external user The recordings are made and backed up only as wave files in your individual e mail boxes For this you must configure at least one e mail address in the Aastra 400 communication system You can find a call recording overview in your e mail box Contact your system adminis trator for more information You can start recording calls in the following situations during an active call
32. ailable if no external phone book is connected The surname first name and town each have to be separated by a space for example no s so for Noble Stephen in Solothurn Tips for search input Press each of the corresponding digit keys once for the first few letters of the name you are looking for For each letter the display shows the corresponding digit for example a 6 for the letter n Ask your system administrator whether you should start with the surname or the first name The search function is not affected by upper lower case and special characters More information on the phone books can be found in the chapter Phone books management page 65 Menu C Directory Lookup lt Directory Lookup gt lt Name gt ooo 50 fsfs es Enter r Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Directory lookup Press the function key for Menu Scroll to Directory Lookup and press the navigation key to the right Scroll to Quickdial Dial by name or Advanced search and press the navigation key to the right Directory lookup with quickdial Enter the first few letters of the name you are looking for using the corresponding digits Directory lookup with dialling by name Enter the first few letters of the name you want Directory lookup with advanced search Enter the first few letters of the name you are looking for and the town each separated by a space Press the Enter softkey
33. ains how to set display properties Setting the display You may find the display is too bright or too dark You can adapt the display to suit your personal requirements with the following settings Display Description Contrast level Setting the display contrast Backlight Aastra 6865i only Setting the backlight Off The backlight is always deactivated Auto The backlight is switched on automatically when the phone is used and switched off automatically when the phone is in an idle state for a certain period of time Press the Option key Q Preferences Scroll to Preferences and press the navigation key to the right o ispl lt Scroll to Display and press the navigation key to the right Contrast level Setting the contrast 1 Scroll to Contrast level and press the navigation key to the right z 2 Set the desired contrast using the horizontal navigation key and confirm with the Select softkey Backlight Setting the backlight 1 Scroll to Backlight and press the navigation key to the right x 2 Select the required setting and confirm with the navigation key to the right Configuring the audio properties This section explains how to set audio properties Adjusting the volume You want to change the volume of the ring tone or the handset during a call Aastra 6863i Aastra 6865i 59 eud 1629 1 1 R3 2 10 2014 Personalizing your phone Ring volume You can adjust the volum
34. all temeer wiirewt piter moss hanging up the handset immediately after dialling the call number Aastra 6863i This function must be stored under a function key see chapter Configur ing keys page 69 Aastra 6863i Call transfer Call transfer with prior notice you are in an active call C 1 Press the function key for Call transfer 2 Enter the call number of the second call partner and press the Dial softkey The second call party is called first call partner is put on hold 3 Wait until the person has answered the call gt If the other user does not answer you can cancel the second call with the Cancel softkey or with the End key and take back the first call 4 Announce the call party 5 Put the handset on hook Your first call partner and the other person are now connected with each other Call transfer Call transfer without prior notice you are in an active call C 1 Press the function key for Call transfer 2 Enter the call number of the second call partner and press the Dial softkey The second call party is called first call partner is put on hold 3 Wait for the first ring tone 4 Put the handset on hook The other party is then called directly by your first call partner Recall If the other party does not answer the call comes back to your phone Aastra 6865i Call transfer with prior notice you are in an active call a Press the Deflect key 2 Enter the call number of the second call partner and
35. call C Press the function key for Take gt After a brief moment you are connected with the caller on another phone Starting announcement You want to speak directly to an internal user or an announcement group via the loud speaker where available without expecting an answer similar to an intercom The recipient is alerted to the announcement by two short signal tones You are immediately unilaterally connected via the loudspeaker If the internal user has secured their phone against announcements configuration see chapter Activating protection against call types page 65 you cannot speak to them using an announcement You will get the engaged tone The announcement function must be stored under a function key see chapter Con figuring keys page 69 You can either configure the function key directly with a desig nated user or input the call number manually each time Aastra 6863i Aastra 6865i 35 eud 1629 1 1 R3 2 10 2014 Phoning Announcementto a group The announcement will only be received by phones which both have authorisation to receive announcements and are not in use As soon as a user ina group picks up the handset to answer the announcement the announcement is ended for all other users in the group e If receipt of announcements is not authorised on any of the phones in the announce ment group or all the phones are in use you will hear the busy tone Group announcements are always c
36. call routing number Call forwarding Keep settings as is Forwarding off User Voice mail Specify where you want a call to be forwarded to see chapter Cal forward ing page 49 e Calls are routed according to your settings Any configured call forwarding operation is deleted A call is channelled to the defined forwarding destination A call is forwarded to voice mail The greeting to be played can be config ured with voice mail greeting Voice Mail greeting Keep settings as is Absence information Standard greeting Personal greeting Activate the greeting you want e Your currently defined greeting is used e Your caller is given an absence information as well as time and date if this has been configured as such in the presence profile This setting is not available in the Available presence profile More information can be found in the chapter Absence information page 48 The global greeting is played back to your caller If you renamed your personal greeting your greeting name is displayed here Your caller obtains one of the personal greetings The time and date are never played in the global greeting and personal greetings 68 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Personalizing your phone Operation of the presence settings is available via the system menu a function key see chapter Configuring keys page 69 or the Aastra Se
37. callback request on your phone You can either enter the call number manually or you use a CTI client as for example the Aastra OfficeSuite lt Call number gt ooo Answering the callback request Enter a phone number in call preparation Vag Pick up the handset or press the Dial softkey Note You cannot delete a callback request 30 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Hide number You do not want your call number to appear on the terminal display of a called party in the public network The following options are available here Menu Description Permanent The call number is never displayed Call number should only be restricted for certain calls This function must be al activated before dialling the call number This function must be stored under a function key see chapter Configuring keys page 69 Notes Your call number can only be hidden if you select an external call number e This feature depends on the range of services offered by your provider Hide number Activating deactivating calling line identification restriction permanently Cj Press the function key for Hide number gt The function is activated deactivated The LED on the function key is switched on off Aastra 6865i only Hide number Activating CLIR per call Cj 1 Press the function key for Hide number 2 Enter the call number and press the Enter softkey Call number is dialled and you
38. ces Scroll to Preferences and press the navigation key to the right Set Audio Scroll to Set Audio and press the navigation key to the right Aastra 6863i Aastra 6865i 61 eud 1629 1 1 R3 2 10 2014 Personalizing your phone Audio mode Setting the audio mode 1 Scroll to Set Audio and press the navigation key to the right z 2 Select the setting you want and confirm with the Set softkey Headset Mic Vol Setting the headset volume Aastra 6865i only 1 Scroll to Headset Mic Vol and press the navigation key to the right z 2 Select the setting you want and confirm with the Set softkey Configuring general phone settings This section explains other settings you can make on your phone Selecting the language You wish to select a different user language for your display The user language on your phone is configured using the Aastra Self Service Portal For more information about the Aastra Self Service Portal please refer to chapter Aastra Self Service Portal page 7 The language selection is limited to five languages If the language you want is not avail able then your system administrator can upload additional language packs English is the standard language and is contained in every language pack Selecting the time and date The settings for the time and date are made by your system administrator The following chapter is thus intended for your system administrator or technician who will then set the time and
39. display shows a list of the last unanswered answered calls Scroll through the list until the user you want is displayed Pick up the handset gt The call number of the user is dialled Note Once the call has been successfully connected the entry is deleted from the unan swered call list Call list for unanswered answered calls Press the call list key Scroll to Unanswered or Answered and press the navigation key to the right gt The display shows a list of the last unanswered answered calls Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Scroll through the list until the user you want is displayed 7 Pick up the handset gt The call number of the user is dialled Note Once the call has been successfully connected the entry is deleted from the unan swered call list Redial list Press the Redial key List of the last dialled entries is displayed To scroll through the call numbers last dialled press the navigation key down wards 7 Pick up the handset gt The call number of the user is dialled Dialling with a configurable key You want to call someone whose phone number is stored under a configurable key To find out how to configure a configurable key refer to the chapter Configuring keys page 69 9 Phoning with the handset r C 1 Pick up the handset 2 Press the desired configurable key gt The phone number is dialled C Using your phone in handsfre
40. e gt Press the function key for the desired call routing profile C Call routing is activated deactivated The LED on the function key is switched on off Aastra 6865i only Activating ring alone You want to specify which of your phone shall ring when you receive a call When your system administrator has set up a phone number with several phones One number user concept see chapter One number user concept page 7 you can define on which phones a call shall acoustically be signalled using ring alone When you have activated ring alone ona phone the acoustic ringing tone is deactivated for all other phones An incoming call is signalled in the display of all phones You can answer the call on each of your phones Note When you have activated ring alone but deactivated the personal call routing fora phone in parallel an incoming call is not acoustically but only visually signalled This function must be stored under a function key see chapter Configuring keys page 69 Ring Alone on off Activating deactivating ring alone C Press the function key for Ring Alone on off gt The function is activated deactivated The LED on the function key is switched on off Aastra 6865i only 40 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Locking Unlocking your phone You need to leave your desk and want to ensure that no one can alter your phone s set tings look at your private data or make calls
41. e key on the Aastra 6865i Muting the microphone In the middle of a call you want to talk briefly with other persons in the room without your call partner hearing your conversation You can switch the microphone on and off during a call regardless of whether you are using the handset headset or handsfree system Switching the microphone on and off during a call Activate Press Microphone key Deactivate Press the Microphone key once again gt The microphone is activated deactivated The LED on the Microphone key flashes does not flash Aastra 6865i only Using a headset Aastra 6865i only To make a phone call with the headset If you answer a call in headset mode using the Loudspeaker key the call is provided on the headset Alternatively you can also answer the call by picking up the handset All the headset mode configuration possibilities can be found in chapter Setting the audio properties page 61 Further information can be found in the user s guide for your headset Aastra 6863i Aastra 6865i 23 eud 1629 1 1 R3 2 10 2014 Phoning Answering a call with the headset 41 2 Press the key on the headset or the Loudspeaker key 4 2 Ending a call with the headset Press the key on the headset or the Loudspeaker key Initiating calls This section explains some convenient features provided by your phone for mak ing a call Dialling with the phone number You want to call someone and key in that perso
42. e mode Press the desired configurable key gt The phone number is dialled Dialling with the line key You want to make a call via a line key Aastra 6863i You can make a call via a line key Your phone is equipped with two dedi cated line keys with LED L1 L2 Aastra 6865i You can make a call via a line key Your phone is equipped with two dedi cated line keys with LED L1 L2 Your system administrator can set up to seven addi tional line keys making a total of nine The actual number of line keys depends on the system configuration Press a fix line key directly or select a line by pressing the horizon tal navigation key to the right or left The display will show the line number L1 L2 etc Aastra 6863i Aastra 6865i 27 eud 1629 1 1 R3 2 10 2014 Phoning You can switch the line by pressing the key The active call is automatically put on hold locally lt Call number gt Dialling with the line key Enter the phone number Press a free line key gt The phone number is dialled The LED on the line key lights up Holding the call and switching lines 1 Press a second free line key or select a new line key with the horizontal naviga tion key 2 Enter the phone number gt The call is held on line key 1 and the call on line key 2 is active Note Press line key 1 to return again to the call party on line 1 see also chapter Broker ing between an enquiry call party and your call partner
43. e when in the idle state or when the ring tone sounds Press and hold the volume down button to switch off the ring tone completely Handset volume You have to set the volume of handset and loudspeaker separately The new volume will remain stored even after the call is ended Adjusting the volume in idle state during ringing phase call Quieter Press the key Louder Press the key v Setting the ringing properties You want to change the way in which your phone rings Available settings Ring tones Description Tones Ring tone 1 15 Selection of available ring melodies Silent Ifyou do not want to be disturbed during a certain time you can set your phone not to ring with Suppress ring tone Tone set Country specific ring tone settings This menu is set by your system admin istrator O Setting the ring Press the option key Preferences Scroll to Preferences and press the navigation key to the right Tones Scroll to Tones and press the navigation key to the right Ring tone 1 Scroll to Ring tones and press the navigation key to the right 2 Select the setting you want and confirm with the Set softkey Note A list of alarm melodies is available for playback Menu gt Alarm melodies gt Test 60 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Personalizing your phone Setting the audio properties Using your phone you can make and answer calls using the handset
44. ed Recording not allowed Caller can leave a message Caller cannot leave a message Play Play voice mail greeting Operation of voice mail is available via the system menu a function key see chapter Configuring keys page 69 or the Aastra Self Service Portal see chapter Aastra Self Service Portal page 7 Menu Voice mail Mode Select Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Press the function key for Menu Scroll to Voice Mail and press the Enter softkey Select any entry and press the Execute softkey Scroll to Settings and press the Enter softkey Renaming the voice mail greeting 1 Select the greeting you want and press the Enter softkey 2 Press the Edit gt Enter softkey 3 Enter the name and confirm with the Enter softkey Recording voice mail greeting 1 Select the greeting you want and press the Enter softkey 2 Press the Record gt Enter softkey 3 Pick up the handset and record your own personal greeting 4 Stop the recording using the Done softkey Playing voice mail greeting 1 Select the greeting you want and press the Enter softkey 2 Press the Play gt Enter softkey 3 You can monitor your personal greeting text and re record it if necessary Selecting the mode 1 Select the greeting you want and press the Enter softkey 2 Press the Mode gt Enter softkey 3 Select the mode you want and confirm with the Enter softkey Activa
45. ed on any zi phone Lit Active connection LED function key or busy Sees lamp field key State Description Does notliaht e Function is deactivated g P e User free busy lamp field Flashes fast ZIN J J Lit 1 Aastra 6865i only Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 User is being called Busy lamp field Function is activated User busy busy lamp field 17 Keys display and menu guidance Using expansion key modules The connection of expansion key modules to your phone Aastra 6865i only gives you additional freely configurable keys Expansion key module Aastra M680i You can connect up to three Aastra M680i expansion key modules next to each other on your phone The Aastra M680i has the following properties 16 configurable keys Three expansion key modules would then give you an addi tional 48 configurable keys Each key has an LED for visual signalling The keys on the expansion key module support all key types that are supported by your phone s keys The configurable keys of the expansion key module can be operated as the config urable keys of your phone The key configuration must have been made either by your system administrator or by yourself in the Aastra Self Service Portal see chapter Aastra Self Service Por tal page 7 Labels for key identification see chapter Using labels page 20 18 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014
46. eld or to delete the key configuration The key configuration must have been made either by your system administrator or by yourself in the Aastra Self Service Portal see chapter Aastra Self Service Portal page 7 An overview of the available functions can be found in the chapter Overview of availa ble functions page 44 Operating a key with key configuration A key with a key configuration can be operated as follows lt Call number gt Calling the call number of anumber key C Press the key for lt Call number gt gt The contact for this call number is called lt Function gt Activating deactivating the function Press the function key for lt Function gt The function is activated deactivated The LED on the function key is switched on off Aastra 6865i only J lt Busy lamp field gt Calling the call number of a busy lamp field key Press the function key for lt Busy lamp field gt gt The call number of the busy lamp field key is called 70 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Product and safety information The product and document information is available here You will also find notes on safety data protection and legal notes Please read through this product and safety information carefully Safety information aserid irosit CE Coen e ebm dd Ladd bee E baw bald Deane s 72 PLOGUCT INTOTIMQKON css reessr miere b d as0ls aowaare aisle baw aa wad E EEA neeule 72 Data
47. ements A function can consist of one or more func Free configurable tion commands function codes and the phone number You can either carry out a function directly or store it under a key Free seating Log in out Log in out on a free seating phone see chapter Free seating page 42 Hide number on off Permanently prevents your call number from being displayed to the caller see chapter Hide number page 31 Hide number per call Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Prevent your call number from being displayed to the caller once see chapter Hide number page 31 45 Phoning Function Description If calls to a user group can only be answered by one user the user in Home Alone onvott question can activate Home Alone on the user group Then if the user is already in a call all subsequent internal or external calls to the user group obtain a busy tone Personal call routing menu Direct access to the system menu Call routing see chapter Activat ing personal call routing page 39 Personal call routing on off Activate deactivate call routing profile under the one number user concept Phone book Local Access to your local phone book Contacts in the local phone book are stored on the phone only see chapter Phone books manage ment page 65 Phone book System Direct access to the Directory Lookup system menu Contacts in the system
48. er your voice mail With a call forwarding you can forward incoming calls directly to a different destination Notes e One call forwarding applies to all connected phones in one number user concept Only one call forwarding variant at a time is possible Aastra 6863i Aastra 6865i 49 eud 1629 1 1 R3 2 10 2014 Phoning Available call forwarding types possibilities Menu Description No call forwarding Call for warding off No CFU is carried out Always call forwarding CFU Always CFU Incoming calls are automatically forwarded to another destination Call forwarding if busy CFB If busy CFB Incoming calls are forwarded directly to a different destination if you are busy Call Forwarding on No Reply Incoming calls are automatically forwarded to another destination Both your own phone and the other destination will then start ringing The sys tem configuration determines whether or not there is a ringing delay at the other destination Whoever goes off hook first answers the call Depending on the system configuration Call Forwarding on No Reply can also be acti vated when your phone is busy Available call forwarding destinations Menu Description User Incoming calls are forwarded to an internal user or a call number Voice Mail Incoming calls are forwarded to your voice mail providing it has been set up by your system administrator You can use the global g
49. esk 00cceeeecccceeeeneeeeetnneeeeeetnneeeeeenneees 47 Operating call lists and voice MESSAGES 10 c eee eect eee eeee eee n nent eee tnneeeeeenneees 51 Organisation within the team busy lamp field Aastra 6865 only ceeeeeeeeeeees 53 Line key on a key telephone cc cece cee en cece eee e eect teen eect tennessee een neeeeeennee 54 Using functions with OPeCNCOUNT ccceece eee e cee renik vistier ui 56 Setting functions by remote control 1 1 1 cece cece ence e eee nee e eee e eee een neeeeeenee 57 Aastra 6863i Aastra 6865i 21 eud 1629 1 1 R3 2 10 2014 Phoning Making calls This section explains how to set your calls Answering ending or rejecting a call Answering a call The phone rings and the message LED and line key LED flash If the caller s phone number is received it is shown on the display If the phone number is stored in the private phone book or in the Aastra 400 communication system the dis play also shows the corresponding name Open listening With the open listening mode function the loudspeaker is activated in addition to the handset so that other people in the room can listen to the call You can continue with the call as usual using the handset Rejecting a call As long as you have not picked up a call you can reject a call during the ringing phase 7 Answering a call with the handset Pick up the handset 7 Answer a call with the line key Press the li
50. exchange access digit 5 Pick up the handset gt The phone is now enabled the external user is called Note The default PIN setting 0000 is not accepted for more information on the PIN see chapter Changing the PIN page 63 Private call with PIN You want to make a private call on your phone or on another Aastra phone With the aid of your PIN you can use any phone to make an external call with your own personal settings even if that phone is locked for external calls The called party s dis play shows your personal phone number and not the number of the phone from which you are making your call Any call charges incurred will be charged to you The call num ber dialled is not stored in the last number redial list lt Function code gt Private call with PIN ze 1 Enter function code 46 followed by your internal call number 2 Enter your PIN 3 Enter the external call number directly without the exchange access digit 7 Pick up the handset gt The phone is now enabled The external user is called Note The default PIN setting 0000 is not accepted for more information on the PIN see chapter Changing the PIN page 63 Using functions before while in a call This section explains the special features provided by your phone before you make a second call or while you are in a call Requesting a callback You want to talk to a certain person The person is busy or does not answer You can ma
51. free seating phone with your personal settings The LED on the function key lights up Aastra 6865i only Note The default PIN setting 0000 is not accepted for more information on the PIN see chapter Changing the PIN page 63 Free seating Log in out Log out free seating C Press the Free Seating Log in out softkey gt The display with the call number is displayed Depending on the system configuration enter the PIN and confirm with the Ok softkey gt You are now logged off the free seating phone is now available again to other users Note You are automatically logged off if your system administrator has set up an auto matic logoff process Hotline The hotline is typically used for lift phones emergency phones or for baby alarms or hotline in the hospitality hotel branch A user needs help and picks up the handset or presses the Loudspeaker key The user is automatically routed to the preconfigured hotline destination number stored in the Aastra 400 communication system The person responsible answers the call and is con nected with the user seeking help Aastra 6863i Aastra 6865i 43 eud 1629 1 1 R3 2 10 2014 Phoning Alarm cancellation delay Your system administrator can set a delay 0 60 seconds depending on the Aastra system phone During this delay the user can enter another call number in order not to trigger a call on the hotline destination number If the user does not dial anothe
52. from your phone You can lock your phone with a PIN consisting of two to ten digits see chapter Chang ing the PIN page 63 This function must be stored under a function key see chapter Configuring keys page 69 Phone lock on off Activate the phone lock C Press the function key for Phone lock on off gt The phone is locked and can only be unlocked using your PIN Phone lock on off Deactivate the phone lock C 1 Press the function key for Phone lock on off 2 Enter the PIN and confirm with the Enter softkey 3 Unlock the security prompt with the Unlock softkey Note Use the following function codes see also User s Guide Function Codes on the Aastra DocFinder to activate or deactivate the phone lock for all phones within the one number user concept see chapter Purpose and function page 72 e Activate the phone lock Enter the function code 33 lt PIN gt Deactivate the phone lock Enter the function code 33 lt PIN gt Acknowledging an appointment call You can set a call to remind you about an appointment for example Appointment call is displayed as soon as it is received Without an acknowledgement the appointment call will ring for 1 minute The following options are available options You have to enter or change the time in the Aastra Self Service Portal Menu Description Single appointment call Activate appointment call on a one off basis on off Repeat appointment call Acti
53. haracters and digits 15 Asterisk key Entering or space 16 Microphone key with Activating deactivating hands free mode LED Activating deactivating handset microphone Activating deactivating headset microphone Aastra 6865i only 17 4 Volume keys Adjusting volume 18 Option key Calling up a local setting menu options list 19 Hold key e Holding an active call 1 Taking back a call from hold 20 Ce End key Ending a call e Back to display in idle state Exiting editor without changes 21 Speaker 22 Rear Aastra 6863i e 100BaseT dual connection for PC and LAN Connection for power supply Connection for headset Connection for Power over Ethernet Connection for wall mounting Rear Aastra 6865i Connection for expansion key module Connection for power supply Combined four pin module connection with DHSG headset connection e GigE dual connection for PC and LAN Connection for headset Connection for Power over Ethernet class 2 Connection for wall mounting 1 Use the headset connection for headsets only Connecting another device may cause damage to your phone and void your warranty 12 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Keys display and menu guidance Display symbols Call connection states info Context dependent softkey lt Scrolling back through the menu Navigate cursor Switching line Context dependent softkey A Naviga
54. i Aastra 6865i phones on the Aastra 400 communication system are deliv ered with the following function key configuration Please note that your system administrator may change this and your phone may therefore differ from this default configuration Function key Aastra 6863i Aastra 6863 if logged in as free seating phone Key P1 System menu System menu Key P2 Call list Redial list Call list Redial list Key P3 Call transfer Call transfer Function key Aastra 6865i Aastra 6865i if logged in as free seating phone Key P1 System menu System menu Key P2 Voice mail menu Free seating Log in out Key P3 Request a callback Request a callback Key P4 Empty Empty Key P5 Empty Empty Key P6 Empty Empty Key P7 Empty Empty Key P8 Empty Empty The key assignment is configured with an empty function Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 15 Keys display and menu guidance Overview alphanumeric keyboard The alphanumeric keyboard can be used for entering digits and the password for entering text and special characters and also for quickdial Press the relevant key repeatedly until the character you want is displayed The alphanumeric keyboard is configured with the characters from the following table Please note that the actual character selection is dependent on the selected language ABC2AAAAAAACABBI 1 3 _ 7 a
55. iii e ousssteccbsscouseassscaes 39 POPE iesiscsovsssesccnsssscoesisezecdcosssteceossensecnietecsisebietenesteeacl 40 78 Call transfer with prior notice without prior notice Callback ANSWET NG cessesscsssscssssessssecssssecssneccssnecsssscccsnsccssnscesssees 30 TOQUGSTIIO scssscsisccssicccedussshsescsusssascascsbescoasssasconnscabisooes 29 Calls answering answering for a team partner ending initiating making private call with PIN recording rejecting take pick up own call with another Aastra phone CLIR see Hide number Communication system Conference call making Configurable key using Connect see Call transfer Connections see Safety information Contrast see Display contrast Cost control see Safety information D Data Protections sassssccdsssscesscsassesssessssosiscscebosessssscesescssbosts 74 Date setting Deflect see Call transfer DHSG standard audio properties sss 61 Dialling by name from call list of answered calls from call list of unanswered calls from phone books with configurable key with line key with phone number with redial list Dialpad see Live Dialpad using Directories managing see Phone book Directory LOOKUP sesssssssssssssesssesssssoaissssocsissssosisnsessasisanis Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Display contrast Display symbols Display text for idle state Disposal
56. ing options are available for further editing of the entries Call list Description Delete all Deleting all entries from a specific call list Detail Available detailed information Call number name Call date and time Number of call attempts Presence status of the user Delete Delete entry Note If you delete an entry in the unanswered calls list then any voice messages for this entry are also deleted Entries with voice messages that have not been retrieved cannot be deleted Dial Calling a user back The call lists can be operated via the Call lists key the system menu or a function key or via the Redial key see chapter Configuring keys page 69 Information on call lists can be found in the chapter Dialling from the call list page 26 lt Call list gt Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Options in the call list Press the call list button 1 Scroll to the call list you want and press the Enter softkey 2 Scroll through the list until the user you want is displayed 51 Phoning 7 Detail Delete Delete all CO Calling a user from the call list Pick up the handset gt The call number of the user is dialled Once the call has been successfully con nected the user is deleted from the unanswered call list Calling up detailed information on an entry 1 Select the entry you want and press the Enter softkey 2
57. ion of the possible editing options or to carry out the action Free configurable keys Aastra 6863i Your Aastra 6863i has three free configurable keys that are preconfig ured with the following functions as standard by your system administrator System menu e Redial list e Call transfer You can configure these programmable keys with another function or call number Aastra 6865i Your Aastra 6865i is equipped with freely configurable keys Popular functions are set up on a specific configurable key as standard by your system admin istrator see chapter Overview function key configuration default key setting page 15 The remaining configurable keys can be configured with a specific action type Call number function busy lamp field The key configuration is not made directly on the phone Available settings for the key configuration Aastra 400 communication system The configuration has already been made by your system administrator in the communication system Aastra Self Service Portal You can use the Aastra Self Service Portal see chapter Aastra Self Service Portal page 7 where you can configure change or delete the keys however you wish More information on the configurable keys can be found in the chapter Configuring keys page 69 14 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Keys display and menu guidance Overview function key configuration default key setting Aastra 6863
58. ke callback requests to both internal and external users Not all providers support this function Aastra 6863i Aastra 6865i 29 eud 1629 1 1 R3 2 10 2014 Phoning If the called party is busy you can activate an automatic callback In this case your phone will start ringing as soon as the party you are trying to reach goes on hook When you pick up the handset the person you want to call is dialled directly If the called party does not answer you can also request a callback The user then obtains a message indi cating your callback request on his display This function must be stored under a function key see chapter Configuring keys page 69 Notes e You can activate only one callback at a time An unanswered callback request will automatically be cancelled by the system after about half an hour Request a callback Activating callback You called someone and hear the busy tone or the ring back tone Press the func tion key for Request a callback gt Depending on the communication system you hear the acknowledgement tone Put the handset on hook gt The display shows Call expected The LED of the function key is switched on Aastra 6865i only Request a callback Clear callback Press the function key for Request a callback gt Callback request is deleted To answer the callback request Someone has asked you to call back The display shows Callback You cannot automatically answer a
59. lamp field key gt You are through to the person who is calling your team partner Line key on a key telephone This section explains the different options provided by your phone when your sys tem administrator has assigned one of more configurable keys as KT line keys KT line keys make your phone a key telephone A KT line has a number which can be used for internal or external calls One or usually multiple phones can be connected to this KT line for example in all employees in a travel agency who work with Europe as a destination The KT line key belonging to the KT line shows the status of the KT line through an LED and allows you to accept calls which are made to this KT line Your phone becomes a key telephone as soon as your system administrator has assigned a KT line to a configurable key With the configuration of a KT line key your sys tem administrator will also set up a personal line on which you can make your personal calls KT lines are only possible on function keys T1 to T20 Aastra 6867i or T1 to T40 Aastra 6869i 54 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Answering a call on the KT line key You are being called on one or more KT line keys The KT line key s flash quickly You want to answer a call on a KT line key If you want to answer a call on another KT line key first press this KT line key in order to pick up the call If you pick up the handset without pressing a KT
60. lf Service Portal see chapter Aastra Self Service Portal page 7 Menu C Presence Modify Press the function key for Menu Scroll to Presence and press the Enter softkey Changing the presence profile 1 Select the presence profile you want and press the Enter softkey 2 Press the Modify gt Enter softkey 3 Select the setting you want and press the Enter softkey 4 Make the changes and confirm with the Enter softkey Configuring keys This section explains how to assign call numbers functions and busy lamp fields to a key Available keys You can assign the configurable keys of your phone with a specific action type so you can trigger a particular action by simply pressing that key The following choice is availa ble Action type Designation Description Call number Number key Configure a key with a call number and name A Configure a key with a function in order to run or activate deacti Function Function key i vate a function Busy lamp field Team key Configure a key with your team partner s call numbers A line key has a call number which can be used for internal or external calls In general multiple phones can be connected to this line Your phone becomes a key telephone as soon as your system administrator has assigned the first KT line to a configurable key You can make the personal settings for the KT line in the Aastra Self KT line Line key Service Portal KT lines are onl
61. lose the relevant user information Trademarks Aastra is a registered trademark of Aastra Technologies Limited All other trademarks product names and logos are trademarks or registered trade marks of their respective proprietors The designations used in this manual for software and hardware are registered trade marks and are thus subject to the relevant regulations Exclusion of liability This exclusion of liability is not valid for Australia For more information about exclu sion of liability in Australia refer to chapter Limited Warranty Australia only page 74 All parts and components of the Aastra 400 communication solution are manufac tured in accordance with ISO 9001 quality guidelines The relevant user information has been compiled with the utmost care The functions of the Aastra 400 products have been tested and approved after comprehensive con formity tests Nonetheless errors cannot be entirely excluded The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect handling improper use or any other faulty behaviour Potential hazards are men tioned in the relevant places in the user information Liability for loss of profit shall be excluded in any case Aastra 6863i Aastra 6865i 73 eud 1629 1 1 R3 2 10 2014 Product and safety information About Aastra Aastra Technologies Limited A Mitel Company Nasdaq MITL TSX MNW is a lead ing company a
62. ly If your profile contains expansion key mod ules but the phone you have logged in to does not the keys in question will not be available to you Various sequences of expansion key modules are correctly recognised Notes You can only log in to a phone if no other user has yet logged in to that phone for free seating purposes You can only log on once to a Free Seating phone The moment you log in to another free seating phone you are automatically logged off the original phone 42 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Log out To free up a phone you need to log off again To ensure a phone is not blocked for other users if you forget to log off your system administrator can set up a logoff process with an automatic time limit After a certain amount of time after login e g after 6 hours and 30 minutes Ata certain time e g 6 30pm Notes e If no user is currently logged in a free seating phone possibly only allows emer gency calls e As long as you do not have your own phone or are not logged on toa Free Seating phone your caller will obtain either the busy signal or be forwarded to a precon figured destination depending on the system configuration Free seating Log in out Log in free seating Cj Press the Free Seating Log in out softkey lt Call number PIN gt Enter phone number and PIN and confirm with the OK softkey eos gt You are now logged in and can use the
63. mp Q 2 Asc see AAE ew abc2 a sBr DEF DEF3 JE X GHI4 T N AKN 3 def3 e fle x3 ghi4ifiinikn JKL5MHON MNO6NOO0O0O00 PCTY 5 JKL jkl5mHon PQRS7R ROX UY pqrs7Box4y TUV8UUUOWW bbl 7 Pars tuv8uuudwubol 8 TUV WXYZ9b3104A gwxyz WXYZ9b31A 0 lt Space gt gt E 7 B a 3 5 e oN 5 fo fo e fo a kej A 4 x lt Entering text Digit and letter input In text mode press the key repeatedly until the desired char acter appears in the display Correcting the input Use the navigation key to the left to correct any incorrect char acter Confirming the input An input or selection can be confirmed using the Execute soft key Exiting the editor without saving With the Cancel softkey or the done key you can cancel the input without saving or go back to the idle state in the menu 16 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Keys display and menu guidance LED overview Depending on the situation or status the message LED on the phone or the LED on the function key line key lights up Message LED State Description MW Flashes fast Flashes slowly Incoming call Appointment call New voice messages Lit Phone locked LED on line key State Description Does not light up Line free Incoming call s Flashes fast Appointment call a t Flashes slowly Call party on hold Call be answer
64. n You should protect your phone with a PIN so that no one can make phone calls at your expense A code will also protect your personal settings Ambient conditions Do not operate the device outside the temperature range of 5 C to approx 40 C Avoid direct sunlight and other sources of heat Protect your device against the wet excessive dust corrosive liquids and steam Do not expose your device to electromagnetic fields electric motors household appli ances The speech quality could be affected Disposal Be sure to dispose of your device batteries and its packaging in an environmentally compatible way Electrical equipment does not belong in domestic waste Deposit it at a return centre Accessories Use original accessories or specifically approved accessories only The use of other accessories may decrease performance or pose a risk to your health or safety Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Welcome Document information Communication system and software versions Some custom features are not supported on all communication systems or by all soft ware versions These sections are highlighted with a letter in square brackets The fol lowing overview contains information on which software versions the affected cus tom features are supported on Contact your system administrator for more informa tion R3 2 a x b c d Doc
65. n s phone number With call preparation you can enter a phone number without it being dialled automati cally so you have time to check the number and if necessary correct it The number is not dialled until you go off hook for example by picking up the handset lt Call number gt Dialling with the phone number ge Enter a phone number in call preparation Use the navigation key to the left to delete any incorrect character Oo Peso Vag Pick up the handset or press the Dial softkey Dialling from the phone book directory lookup You want to make a call by entering a name With directory lookup you can search for an contact in your private phone book system phone book or a connected external phone book The response time may vary depend ing on the size and the number of phone books connected The following search options are available Menu Description Quickdial With Quickdial you only need to press the digit keys for each letter once even though each key is assigned several letters An efficient algorithm pro vides quick search results Dial by name Enter the corresponding letter for dialling by name The surname and first name have to be separated by a space key 24 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Menu Description Advanced search If you select Advanced search you can search directly in the connected exter nal phone books This function is not av
66. nals Call lists and contacts stored on the Aastra 400 communication system are available on all your phones and are automatically synchronised An announcement will be indicated on all phones which support announcements Aastra Self Service Portal The Aastra Self Service Portal is a web based application for phones ona Aastra 400 communication system The Aastra Self Service Portal helps you configure and adapt your personal phone settings i e key configuration labels for configurable keys dis play language etc directly and autonomously on your PC As soon as you receive an user account for the Aastra Self Service Portal from your assistant manager and after you have logged in you are taken to the home page with the overview of all your phones Refer to the Aastra Self Service Portal online help for further information on a specific topic Contact your system administrator to access to the Aastra Self Service Portal Aastra 6863i Aastra 6865i 7 eud 1629 1 1 R3 2 10 2014 Keys display and menu guidance The sections below provide an overview and usage on which keys and sockets are available on your phone Key designations and sockets 6 cc cece eee c ete e cet e eee n eee eenee teen eee ene ees 9 DISPIGY SVINDOIS rese pobalehiatushancuanis ia Reb aeunemende demure pteees aaa ee 13 Operating your PHONE 66 c cece nec e ene nee eee n eee e eee n ene nn ee ennneeeee 13 Using expansion key modules
67. ne key and pick up the handset Open listening during a call Activate Press the Loudspeaker key Deactivate Press the Loudspeaker key a second time End a call in open listening mode am Press the Loudspeaker key and pick up the handset Note If you merely replace the handset the phone switches to the hands free mode Ending a call ra Put the handset on hook or press the End key Rejecting a call Press the End key during the ringing phase The Loudspeaker key shown corresponds to the key on the Aastra 6865i Using your phone in handsfree mode You want other people to join the conversation or to have your hands free while making the call 22 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning The handsfree mode function activates the loudspeaker and the microphone Make sure the hands free microphone is not obstructed The sound quality is improved if you set the volume of your phone to a low setting 4 9 Answering ending a call in handsfree mode Answer Press the loudspeaker or the line key m End Press the End key Handsfree during a call 1 Press the Loudspeaker key Open listening is activated 2 Put the handset on hook Handsfree is activated 7 To continue the call with the handset Pick up the handset gt The loudspeaker and hands free microphone are now deactivated Ending a call ma Put the handset on hook D The Loudspeaker key shown corresponds to th
68. onducted with a one sided connection The group number must be entered as two digits lt Announcement gt Start announcement to a user Press the function key for lt announcement to a user gt Depending on the settings enter the call number gt The user is alerted to the announcement by two short tones on the loud speaker The one sided connection is made you can talk lt Announcement gt Start announcement to a group C Press the function key for lt announcement to a group gt Depending on the set tings enter the two digit group number gt The user group is alerted to the announcement by two short tones on the loud speaker The one sided connection is made you can talk Receiving an announcement You will be alerted to the announcement with two short signal tones and spoken to directly via the loudspeaker across a one sided connection The display shows Announcement from In order to be able to receive an announcement your phone must be neither in use nor locked against announcements configuration see chapter Activating protection against call types page 65 To answer the announcement the following options are available to you You can continue the announcement as a phone call by picking up the handset You can stop the announcement Announcementto a group The announcement will only be received by phones which both have authorisation to receive announcements and are not in use As soon as
69. onnect other approved networks applications and telephones to the interfaces certified specially for that purpose User information Document portal www aastra com docfinder The information graphics and layouts featured in the user information are subject to copyright and may not be duplicated presented or processed without the written consent of Aastra Telecom Schweiz AG Your product is supplied with a Quick User s Guide safety information and where applicable with other product specific information 72 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Product and safety information These and all other user documents are available for download from the Aastra DocFinder www aastra com docfinder as individual documents or as documentation set It is your responsibility to keep up to date with the scope of functions the proper use and the operation of your product Make sure you have all the user documents required to operate your product effi ciently and correctly Make sure that the versions of the user documents comply with the software level of the Aastra 400 products used and that you have the latest editions Always read the user documents first before you put your product into operation Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the product When handing over your product to others make sure you enc
70. ou may be entitled under the Compe tition and Consumer Act 2010 Commonwealth and any other relevant legislation Aastra warrants this product against defects and malfunctions in accordance with Aastra s authorized written functional specification relating to such products during a one 1 year period from the date of original purchase Warranty Period If there is a defect or malfunction Aastra shall at its option and as the exclusive remedy under this limited warranty either repair or replace the product at no charge if returned within the warranty period 74 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Product and safety information Repair Notice To the extent that the product contains user generated data you should be aware that repair of the goods may result in loss of the data Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired Refur bished parts may be used to repair the goods If it is necessary to replace the product under this limited warranty it may be replaced with a refurbished product of the same design and colour If it should become necessary to repair or replace a defective or malfunctioning prod uct under this warranty the provisions of this warranty shall apply to the repaired or replaced product until the expiration of ninety 90 days from the date of pick up or the date of shipment to you of the repaired or replacement product or
71. our products are manufactured in conformity with RoHS according to 2011 65 EU The product specific declarations of conformity can be found on the Aastra 400 DocFinder www aastra com docfinder Exclusion of liability Aastra is a registered trademark of Aastra Tech nologies Limited Technical modifications and product availability subject to change without notice Copyright 2014 Aastra Technologies Limited CE AASTRA A Mitel Company
72. phone book are integrated in the Aastra 400 communication system see chapter Phone books management page 65 Phone lock on off Activate deactivate phone lock Outgoing calls are not possible but incoming calls can be answered see chapter Locking Unlocking your phone page 41 Picking up a call from a user group Pick up a call for another user in the user group PIN call Function with OpenCount Independently from the phone you can make external calls for a fee The credit may be limited see chapter Activating PIN telephony page 56 PIN call rebook Function with OpenCount You can charge the charges and the call information of your outgoing and incoming calls to specific projects see chapter Activating PIN telephony page 56 Presence menu Direct access to the system menu Presence see chapter Controlling the presence status page 47 Presence profile on off Activate deactivate presence profile You can select a presence pro file profile number 1 4 see chapter Controlling the presence sta tus page 47 Remote maintenance on off Allow permanent remote management access on your phone Remote maintenance onetime on off Allow one time remote management access on your phone Request a callback if the called party is busy or cannot be reached REUE OC ANDAR see chapter Requesting a callback page 29 This function lets you specify which of your phone
73. press the Dial softkey The second call party is called first call partner is put on hold 3 Wait until the person has answered the call If the other user does not answer you can cancel the second call with the Cancel softkey or with the End key and take back the first call 4 Announce the call party 5 Put the handset on hook Your first call partner and the other person are now connected with each other 34 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Aastra 6865i Call transfer without prior notice you are in an active call amp 1 Press the Deflect key 2 Enter the call number of the second call partner and press the Dial softkey The second call party is called first call partner is put on hold 3 Wait for the first ring tone 4 Put the handset on hook The other party is then called directly by your first call partner Recall If the other party does not answer the call comes back to your phone Take pick up own call You want to transfer a call from one phone to another without interrupting the connec tion for example from a desk phone to a cordless phone The take function can be used to transfer calls between your phones Requirement They are within the one number user concept see chapter Purpose and function page 72 This function must be stored under a function key see chapter Configuring keys page 69 Take Picking up your own call you are in an active
74. r function code 06 2 Enter your phone number 3 Enter your PIN 4 Enter the function code for activating deactivating the function you want Pick up the handset gt You hear the acknowledgement tone Put the handset on hook gt The function is activated deactivated Note The default PIN setting 0000 is not accepted for more information on the PIN see chapter Changing the PIN page 63 57 Personalizing your phone These sections explain how to adapt the phone s basic settings to suit your per sonal requirements Configuring the display c ccc ec enn ce nee c eee ence eee e nen e ene aeeeeeeneteeeee ens 59 Configuring the audio properties 2 cece cece cece cece cece nee e eee neaeeeeeeeeteeeeeenes 59 Configuring general phone settings 2 ccceccecc cece cece cence eeeeeneneaeeeneeeees 62 Protecting yourself against calls 2 cece cece cece cece cece cece ence eeeneeeeaaeaeneeees 65 Phone books MANAGEMENL 2 cece eee en een ee eee cece cence ene e ee eeeeaeeneaeaeeees 65 Configuring VOICE NGI 1 6 6 ccc cect e nn e cece cece eee e eee e een ee eee ee eee teee enone 66 Configuring presence profile 0 ccc cece ccc ce cece cece cece eee e eee ne ae eeeeeneteeeenenes 68 COGUO KEYS EEE AEE EE EEEE TAE anda eoowerene pwnd 69 58 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Personalizing your phone Configuring the display This section expl
75. r own number is not displayed to the called party Putting a call partner on hold You want to briefly interrupt the active call You can put the call party on hold and then take them back again on the same phone Putting the active call party on hold Press the Hold key gt The call party is put on hold The LED on the line key flashes Take back the call party on hold Press the Hold key or the flashing line key gt The call is active again Aastra 6863i Aastra 6865i 31 eud 1629 1 1 R3 2 10 2014 Phoning Enquiry call during a call You want to call someone else briefly without losing your current call partner Then you want to resume your conversation with your original call partner With the Enquiry function you can call someone else in the middle of a call and put your original call partner on hold You can make enquiry calls to both internal and external users Setting up an enquiry call you are in an active call Press a free line key select using the horizontal navigation key if necessary lt Call number Enter the call number and press the Dial softkey E22 gt Enquiry call party is called first call partner is put on hold Note If the other user does not answer you can cancel the enquiry call with the End key and take back the first call with the flashing line key Ending the enquiry call Press the End key Retrieving the first parked call party Press the flashing line key B
76. r phone number during this predefined time or puts the handset back down again a connection with the Hotline number is automatically set up Con tact your system administrator for more information 7 Using the hotline User needs help He picks up the handset of his phone or presses the Loudspeaker key gt A connection with the hotline number is automatically set up after a prede fined time without the user having to do anything else Overview of available functions This section contains a list of all the functions you can store under a configurable key via the Aastra Self Service Portal More information on how to store functions under a configurable key using function commands and function codes can be found in the Aastra Self Service Portal online help see chapter Aastra Self Service Portal page 7 Function Description Speak directly to a group of internal users via the loudspeaker where available without them having to first pick up the call An announcement is a one sided connection and is indicated by two HEN p Heer enh Group short signal tones on the recipient phone Announcement groups will be defined by your system administrator The group number must be entered as two digits Speak directly to an internal user via the loudspeaker where avail able without them having to first pick up the call An announce Announcement to user ment is a one sided connection and is indicated by two short signal
77. r services whether for tort including negligence statute custom law or on any other basis is limited to a in the case of services i the resupply of the services or ii the payment of the cost of resupply and b in the case of goods i the replacement of the goods or the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or modifying a the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consumer Act 2010 the ACL or b the exercise of a right conferred by such a provision or c any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or services 76 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Product and safety information After Warranty Service Aastra offers ongoing repair and support for this product If you are not otherwise entitled to a remedy for a failure to comply with a guarantee that cannot be excluded under the Australian Consumer Law this service provides repair or replacement of your Aastra product at Aastra s option for a fixed charge You are responsible for all shipping charges For further information
78. ra 6865i d Ur 8 free configurable keys some preconfigured An LED is located next to each function key signalling the functional state The keys have a dual assignment 5 Display Monochrome screen Navigation key with selection key Navigating through the menu Switch line Confirming menu selection Deflect key Aastra 6865i only Transferring a call Conference key Aastra 6865i only Setting up conference calls Call list key Aastra 6865i only Calling up the call list menu unanswered answered Redial list 10 Redial key Aastra 6865i only Using the phone number last dialled 11 Line keys L1 to L2 with Aastra 6863 2 line keys LED Aastra 6865i 2 line keys A total of 9 lines are available 2 Seizing a line Answering a call Brokering with simultaneous configuration of multiple line keys 12 Loudspeaker key with Activating deactivating open listening LED Aastra 6863i Activating deactivating handset microphone 4 9 Loudspeaker headset Activating deactivating open listening key with LED Activating deactivating handset microphone Aastra 6865i Activating deactivating headset microphone 13 Hash key Entering or special characters Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 11 Keys display and menu guidance No Key Description and use 14 i Digit keys 1 9 Entering c
79. re while ina call 0 cece eee cece e eee nee e aes 29 Using further fUNCtiONS apses erpi cece cee eee teen ene eeeeeneaes 39 Overview of available functions 0 ec ee cece eee e eee eee e tenn ences 44 Organising absences from the desk cece cece cent cece teen eee enees 47 Operating call lists and voice messages cece eee eee eee teen ees 51 Organisation within the team busy lamp field Aastra 6865i only 53 Line key ona key telephone cece eee cece cece eee eee n een eeneaes 54 Using functions with OpenCount cece cece eee eee eee e tenet eaes 56 Setting functions by remote control 0 cece cece eect eee een ene eeees 57 Personalizing your phone 2 2 2 cc cece cece cece cece cee cee ceccceccees 58 Configuring the display 0 cee ttri c eee e riny E EEN ANEA AREEN enees 59 Configuring the audio properties 0 ee eee eee cence eee een een ees 59 Configuring general phone settingS 00 cece eee cece eee e eee en eee 62 Protecting yourself against calls 0 cece eee cnet e nee e ene aes 65 Phone books management cece eee e ence eee cece cent ene aneaes 65 Configuring voice mail 6 ec cece cece teen eee ee een enn ennenees 66 Configuring presence profile cece cee cece eee teen eee e ene nn ences 68 Configuring KEYS cisco coves tan wswtaaan vee wed teas tele wes Veda Rea EE 69 Aastra 6863i Aastra 6
80. reeting or your own greeting see chapter Config uring voice mail page 66 For further information on voice mail refer to the User s Guide Voice Mail Systems on the Aastra DocFinder Operation of the call forwarding is available via the system menu a function key see chapter Configuring keys page 69 or the Aastra Self Service Portal see chapter Aastra Self Service Portal page 7 Menu Activate call forwarding C Press the function key for Menu Forwarding Scroll to Forwarding and press the navigation key to the right lt Call forwarding gt Tl T Select the call forwarding variant you want and confirm with the Enter softkey 50 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning lt Destination gt 3 CO Select or enter the forwarding destination you want and confirm with the Enter softkey gt The call forwarding is activated Note You can also enter the call number of the user you want manually or find it in a call list Deactivate call forwarding Call forwarding unconditional can be deactivated via Menu gt Forwarding gt for warding variant Forwarding off Operating call lists and voice messages In this section you will learn how to use call lists and voice messages which are stored in the Aastra 400 communication system Editing options for the call list The call lists unanswered answered calls and redial list include a maximum of 30 entries each The follow
81. rokering between an enquiry call party and your call partner You are talking with an enquiry call party and have your first call partner on hold You want to be able to switch back and forth between the two In an enquiry call you can use the brokering function to switch back and forth between an enquiry call party and the party on hold Brokering is possible with both internal and external users You can also broker between conference parties as a group and an enquiry call party Brokering to switch back and forth between the callers You are in an active call and have set up a connect to another call party with the Enquiry function Press the flashing line key gt Your call partner changes The other call party is put on hold Terminating the active call Press the End key fr Retrieving the first parked call party L1 Press the flashing line key 32 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Making a conference call You want to make a conference call Three call parties can be connected using the conference function From the conference call you can initiate an enquiry call to someone else You can broker between the parties of the conference and the enquiry call party Depending on the system configuration a conference call can consist of up to 6 conference participants You can hold a confer ence call with internal and external users Aastra 6863i This function must be stored under
82. s signals incoming Ring Alone on off calls acoustically as part of the one number user concept see chap ter Activating ring alone page 40 Show alarm state Display of the current alarm state Switch group x position 2 Switch group x position 3 This function lets you route calls and functions via switch groups with two switch positions System menu 46 Access to the Aastra 400 system menu Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Function Description Take pickup own call Take a call from your phone on another phone under the one num R p ber user concept see chapter Take pick up own call page 35 Transparent data This function takes charge of the transparent exchange of data between the communication server and external applications User group all Log in out Log in out of all user groups In the user group incoming and inter nal calls are routed to a group of internal destinations according toa preconfigured call distribution User group Log in out Log in out of a user group In the user group incoming and internal calls are routed to a group of internal destinations according to a preconfigured call distribution Voice mail greeting on off Activates deactivates a selected voice mail greeting Voice mail greeting Play Plays back a selected voice mail greeting Voice mail greeting Record Records a selected voice mail greeting
83. stra Self Service Portal see chapter Aastra Self Service Portal page 7 52 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Menu Options in the voice mail C Press the function key for Menu Voice Mail Scroll to Voice Mail and press the navigation key to the right gt The list of received voice messages is displayed Play Play voice message C 1 Select the entry you want and press the Enter softkey 2 Play the entry with the Play gt Enter softkey Detail Calling up detailed information on a voice message C 1 Select the entry you want and press the Enter softkey x 2 Call up detailed information with the Detail gt Enter softkey Delete Delete voice message C 1 Select the entry you want and press the Enter softkey 2 Delete the entry with the Delete gt Enter softkey Forward Forwarding voice messages C 1 Select the entry you want and press the Enter softkey z 2 Press the Forward gt Enter softkey 3 Select the call number you want and press the Enter softkey 4 If you wish to keep a copy of the voice message answer the questions with the End gt Yes gt Enter softkey Organisation within the team busy lamp field Aastra 6865i only This section explains the different options provided by your phone to communi cate in a team Using the busy lamp field key You and your team partners want to be reachable at all times as a team and be able to communicate with one another
84. strator see chapter Config uring keys page 69 or by yourself in the Aastra Self Service Portal see chapter Aastra Self Service Portal page 7 The following options are available for further editing of the personal call routing Menu Description Activate Activating personal call routing Modify Renaming personal call routing The personal call routing settings can only be changed by your system Change settings a 9 g administrator or yourself in the Aastra Self Service Portal A personal call routing can only be deleted by your system administrator or Palets yourself in the Aastra Self Service Portal Aastra 6863i Aastra 6865i 39 eud 1629 1 1 R3 2 10 2014 Phoning Menu C Press the function key for Menu Call Routing Scroll to Call routing and press the navigation key to the right gt A list of your routings is displayed Activate Activating deactivating personal call routing Select the call routing you want and confirm with the Activate gt Enter a gt The selected routing is activated and another is deactivated Modify Renaming personal call routing 1 Select the call routing you want and confirm with the Modify gt Enter z 2 Enter the name and confirm with the Enter softkey You can also store your individual call routing profiles on a function key and quickly acti vate or deactivate your desired call routing profile by simply pressing that key lt Call routing profil
85. t the forefront of the corporate communications market Aastra has its headquarters in Concord Ontario Canada Aastra develops and distributes innovative business communication solutions for companies of all sizes Aastra s operations are truly global with more than 50 million installed lines around the world and a direct and indirect presence in more than 100 countries In addition to multi functional call managers the large portfolio also offers all other elements for complete unified com munications applications in small medium and large businesses The portfolio is rounded off by integrated mobility solutions call centre solutions and a large selec tion of phones With its sharp focus on open standards and customized solutions Aastra enables companies to achieve more efficient communications and co opera tion For additional information on Aastra visit our website www aastra com Data protection Protection against listening in and recording The Aastra 400 communication solution comprises features which allow calls to be monitored and recorded without the call parties noticing Please note that these fea tures can only be used in compliance with national data protection provisions Limited Warranty Australia only The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products In addition to all rights and remedies to which y
86. ting the voice mail greeting 1 Select the greeting you want and press the Enter softkey 2 Confirm with the Select gt Enter softkey 67 Personalizing your phone Configuring presence profile Do you want to manage your incoming calls taking your current presence status into account see chapter Organising absences from the desk page 47 You have a choice of 5 presence profiles for controlling your presence status Available Absent Meeting Busy Not available Presence profiles contain action commands that are executed when the presence status is activated This may be a call forwarding to a voice mail and or a predefined personal call routing For each of these presence profiles you can make the following settings Menu Description Description Type in the text to be displayed to other users as detailed information when they poll your presence status e g meeting until 4 pm You can also leave this input field blank Time Date Type in the time and or date of your absence This information is played to your caller providing you selected the Absence information setting for call forwarding to voice mail You can also leave this input field blank Personal call routing Specify the phones on which a call is to be signalled see chapter Activating Keep settings as is Callrouting ID lt 1 5 gt personal call routing page 39 e Calls are routed according to your settings Your personal
87. ting through the menu e Navigate to display in idle state Incoming call Hi Q Aastra Hi Q audio technology Z New voice message Operating your phone Context dependent softkey Goes forward one step in the menu Navigate cursor Confirming menu selection Switching line Context dependent softkey Navigating through the menu Confirming menu selection Navigating to display in idle state Active connection Data voice encryption Activated setting Most keys and functions are described in the key legend Other overviews and operating aids can also be found here Overview system menu Access to the system menu is made using the Menu This contains the following menu entries Refer to the relevant chapters of this user s guide for further information on these menu entries Entry System menu Entry System menu 1 Call list 5 Presence 2 Directory Lookup 6 Call routing 3 Voice mail 7 Alarm melodies 4 Forwarding 8 Information Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 13 Keys display and menu guidance Using the softkey navigation key Softkeys are the keys that are automatically configured with context dependent func tions by the Aastra 400 communication system The functions are displayed on screen and operated with the navigation key A menu can have several sub menus Press the Execute softkey navigation key down or to the right to access the sub menu or the select
88. tones on the recipient phone Activates deactivates an appointment call see chapter Acknowl APPONIMER CAN REPEATONOM edging an appointment call page 41 Activates deactivates an appointment call on a one off basis see Appaimmani cele Sine cavo chapter Acknowledging an appointment call page 41 Call forw CFU to pager on off Incoming calls are automatically forwarded to a specific destination Call forw CFU to user on off Incoming calls are automatically forwarded to a specific destination Call forw CFU to VM on off Incoming calls are automatically forwarded to a specific destination If you are busy incoming calls will be forwarded to specific destina Call forw if busy CFB to user on off Aenea 44 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Phoning Function Description Call forw if busy CFB to VM on off If you are busy incoming calls will be forwarded to specific destina tion voice mail Call forw on no reply CFNR to pager on off Incoming calls are automatically forwarded to another destination pager Call forw on no reply CFNR to user on off Incoming calls are automatically forwarded to another destination user Call forw on no reply CFNR to VM on off Incoming calls are automatically forwarded to another destination voice mail Call forwarding menu Direct access to the Forward system menu see chapter
89. ument designation Document number eud 1629 Document version 1 1 Based on communication server software version R3 2 Valid as of communication server software version R3 1 Copyright 10 2014 Aastra Technologies Limited In PDF Viewer click on this link to download the latest version of this document https pbxweb aastra com doc_finder DocFinder eud 1629_en pdf get amp DNR eud 1629 4 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Content WelcOM its dies cconaa teed ccrreucersatesiacheiioieensens iaeaseeennas nes 2 Safety information issrisiissirers isiin rrera Dorani rrer tent e ene en een aS 3 Document information 0 cece cece eee nee n tenet ene n eee e anes 4 Information as to the Aastra 400 communication system eeeee 7 Keys display and menu guidance cece cece cece e cece eee ee ences 8 Key designations and sockets 0 cece eee eee eect een ene en een e ene ae es 9 Display syMbOlS wz icinrdausieerated E a6 eee kage eee egae eee ees 13 Operating your Phone cece cece cere ENRETA EENE EAEE 13 Using expansion key Modules 2 cece cece eee cece tent ene anenes 18 USING Abels E E T E A aos E E 20 PRONING sscccsssssrnossssse seart stun eSEE N eae EERTE 21 Making CallSesccicia este eeeveatedeaieated ESNA SNE NAE NAE AE 22 Initiating Call Scie aside vided nasadahadaalae sale EEEN us sales cae ae laste danas 24 Using functions befo
90. until the end of the original warranty period whichever is later Proof of the original purchase date is to be provided with all products returned for warranty repairs Exclusions Aastra does not warrant its products to be compatible with the equipment of any par ticular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the product is in your pos session Aastra will not accept liability for any damages and or long distance charges which result from unauthorized and or unlawful use To the extent permitted by law Aastra shall not be liable for any incidental damages including but not limited to loss damage or expense directly or indirectly arising from your use of or inability to use this product either separately or in combination with other equipment This paragraph however is not intended to have the effect of excluding restricting or modifying the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consumer Act 2010 the ACL the exer cise of a right conferred by such a provision or any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or services This express warranty sets forth the entire liability and obligations of Aastra
91. vate appointment call permanently on off This function must be stored under a function key see chapter Configuring keys page 69 Aastra 6863i Aastra 6865i 41 eud 1629 1 1 R3 2 10 2014 Phoning Notes If you activated forwarding the appointment call is not forwarded e If you are in call the appointment call is made as soon as you end the call Appointment call Activates deactivates appointment call permanently Press the function key for Appointment call gt The function is activated deactivated The LED on the function key is switched on off Aastra 6865i only Appointment call Activate single appointment call Press the function key for Appointment call gt The function is activated deactivated The LED on the function key is switched on off Aastra 6865i only 7 Confirming an appointment call ma Pick up the handset and then hang up immediately gt The appointment call is confirmed and ended Free seating Free Seating is proposed for workplaces phones shared by several employees It allows you to log in on each free free seating phone and to use it with your personal settings as long as your logged in Ask your system administrator which phones are proposed for free seating Log in You log in with your call number and your PIN on a free seating phone Once you are logged in your personal call lists phone book and all your other personal settings and Hotkeys are available to you immediate
92. ve Dialpad USING ssesssssseeceees 63 Local IP settings see IP settings 64 Local phone book see Phone book Locking see Phone lock 0 M Mains power see Safety information Maintenance see Safety information Making calls see also Calls initiating Making calls in handsfree mode i22 with headset we Menu guidance see Operation an Message LED see LED ssssssesseeesees 7 Metal objects see Safety information Microphone muting MUTE wscessscsssesssesssecsseesssecsnesssesseesssessseesseesss 1 23 N Navigation key USING ssssssssssccsseccssseessssneesersnseeees 14 O One number user concept Open listening OpenCount Operating elements OPerAtiOn sseesccsssseecsesssecssssseescsssssecsessseeesssssseesssssneesesssse P Personal call routing see Call routing activating Phone book external ssssssssninssniiscosssecannsnsassascasisssnabssesssssannensassasssssees 24 local system Phone lock Phone status Phone activating PIN changing telephony activating Presence profile COMI UIFUG Aessen aaau 68 selection Presence status controlling 3 Product information ssssssssssssssssssssssssssssssssssesesssssssoeesese Q QUIK sie cutssavescssntasescucy2desbistocsevadetvesnsdedossncsabshaeteceaverss 24 R Recording see Calls recording Recording see Data protection Redial list Remote control Restart phone Ring Alone
93. word protected it can therefore only be carried out by your system administrator You can however call up the data D Calling up the phone status Press the Option key Phone status Scroll to Phone status and press the navigation key to the right gt Settings are displayed Menu Calling up the system menu C Press the Menu softkey Information Scroll to Information and press the navigation key to the right gt Settings are displayed Restarting the phone You want to restart your phone You have to restart your phone after the following actions Uploading a new language pack or updating a newly selected language Uploading new phone software Confirming new settings 64 Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 Personalizing your phone 3 Press the Option key Restart phone 1 Scroll to Restart phone and press the navigation key to the right 2 Answer the security question with Yes x gt The phone is restarted Protecting yourself against calls The protection function helps to protect yourself against other users applying telephony features on you via menu guidance or using function codes Activating protection against call types You want to protect yourself against certain types of calls A function key can be configured for the call forwarding protection function see chap ter Activating do not disturb page 38 Protection for all other call types is configured using
94. y possible on function keys T1 to T20 Aastra 6867i or T1 to T40 Aastra 6869i For more information on KT line keys refer to chapter Line key on a key telephone page 54 Note Your phone can be either a key telephone or an operator phone Aastra 6863i Aastra 6865i eud 1629 1 1 R3 2 10 2014 69 Personalizing your phone Action type Designation Description An operator phone has a line key with a call number on which both external and internal incoming calls can be connected Your phone becomes an operator phone as soon as your system admin istrator has assigned the first line key on your phone You can make the personal settings for the operator phone in the Aastra Self Ser vice Portal Lines for operator phones are only possible on function keys T1 to T20 Aastra 6867i or T1 to T40 Aastra 6869i For more informa tion on KT line keys refer to chapter Line key ona key telephone page 54 Note Your phone can be either a key telephone or an operator phone Operator Operator phone Personal line on key telephones and operator phones on which you can make personal calls The personal line is created automat ically as soon as your system administrator has assigned a key on your phone as a KT line or operator Personal line Personal call key 1 Aastra 6865i only Configuring or deleting a key assignment You want to configure a configurable key with a call number function or busy lamp fi

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