Prima LT User's Guide
Contents
1. SD list empty No speed dial entries to display 57 Not enough phone Speed dial configuration does not have enough numbers numbers to dial for selected configuration 58 Too many phone Speed dial configuration has too many numbers numbers to dial for selected configuration 59 Bad bit rate for speed Selected bit rate not supported by speed dial dial SD description not found 61 Paren mismatch in PLL syntax error expression 62 Bad phone number Invalid phone number in speed dial 64 Ancillary data mode not Ancillary data must be in MUX mode for 10 20 Prima IT USERS GUIDE inane 65 Decoder must not be Requested function net supported when decoder independent is independent Could not talk to R S Reboot 1 reset contact Tech Support DSP 67 Bad psycho table Requested psychoacoustic parameter table does number not exist Decoder did not frame H 221 line format must frame within 20 seconds in required time AES EBU input not Selected mode does not support digital audio allowed in this mode input 70 Must be in mono Selected configuration requires monaural operation DIF not an internal TA Attempted to dial with non TA interface No response from TA Reset TA contact Tech Support DIF not an external TA XTA handshaking not supported by external TA 74 Not enough digits in Invalid SPID format SPID 5 o en oo 10 212. Custom ISDN you can have point to point or point to multipoint In either case set the switch type to 5ESS Custom DMS 100 National ISDN SPID numbers are always used and begin with the area code 7 digit number The SPID number may end with 00 Ol 0100 or other suffix Enter the SPID number as provided by your service provider do not put a T in front of the SPID number Select NIl as the switch type BellSouth will sometimes give you an incomplete SPID number If the suffix they gave you only has 2 digits you may have to add an additional 00 to the end 10 12 Prima IT USERS GUIDE In any of the above cases if SPID numbers are used ID numbers are also used You must use a seven digit ID number when using a TA 201 TA 301 Very early versions of the TA201 301 did not support 56 kb s operation MUSICAM USA will be happy to upgrade any of these early units if you require 56 kb s connectivity 10 6 Control Problems Symptom Possible cause Solution Not responding Keypad locked out Check lock out status to front panel lt Security gt lt Lock Out gt controls Perform 1 reset reset factory defaults Not responding Improper cable Use C 1800 cable for rear panel to remote RS232 and C 1900 for rear terminal control panel RS485 remote control Incorrect port setting Check settings match terminal or computer Incorrect protocol Insure RS232 protocol is O
3. of the connection with an intermediate central office or with your long distance company your local service provider cannot help Remember that our Music Line connection is automatically terminated after 15 minutes so you can t use this as a long term test Do try using a different long distance service provider this has worked clearing the 10 7 Prima IT USERS GUIDE problem in several instances You can also ask your service provider or MUSICAM USA for aloopback number You can sectionalize the problem yourself which will help when calling your service provider Dial from your first line to your second line and see if the connection drops If it does not this indicates that your Prima LT and local loop is working properly Try dialing a connection to another local codec or a local loop back number If this works your local switch is working properly If it fails then the problem is on the outbound side of your local switch If this works try dialing to along distance loop back number If this fails the problem is most likely with your long distance provider MUSICAM USA will provide you witha list of long distance loopback numbers both domestic and international upon request Please note that in North America you must specify a long distance carrier when ordering ISDN service If you do not you will not have long distance service You may also have to sign up directly with that carrier to open an account Another tro
4. entered correctly lt Common gt lt TA Setup gt lt Sub addr gt 1 Check if both B channels are available 2 Try calling from line 1 to line 2 3 Contact CCS Europe for support 49 811 5516 0 Oe Refer to TA Owners Manual Refer to TA Owners Manual 1 Check Prima to TA cable Check continuity of all wires using Appendix A as guide t2 Contact Tech Support Your Prima Digital Interface Module and connecting cable all work properly Refer to your TA owners Manual for Additional troubleshooting Contact your ISDN service provider 10 16 Prima IT USERS GUIDE Error Messages 1 Command unknown Invalid remote control command check spelling 2 Command missing 1 or Check command syntax and required arguments more arguments Internal error Perform 1 reset If problem does not clear Contact Tech Support Unknown argument Check command syntax and required lee 7 No value to read Argument stack is empty stack is empty Could not talk to Reboot 1 reset if still fails contact Tech decoder DSP Support 7 One or more command Check command syntax and required arguments arguments bad Too many arguments Check command syntax and required arguments for command Selected line has no Select another line Insure interface installed interface assigned and configured properly 10 No lines have an Insure all interfaces have been installed and interface selected configured 11 Can
5. 1 you cannot use the TA101 Contact MUSICAM USA for a replacement 5ESS Custom If you service provider says you have Custom ISDN you must have point to point Point to multipoint will not work with the TA 101 terminal adapter 10 10 Prima IT USERS GUIDE Software version 5E6 or earlier Set the switch type to 5E6 SPID numbers are not used your ID number is the last 4 digits of your 7 digit ISDN number Local check should be set to NONE A TA reset may result in SP1 BAD SP2 BAD since SPIDS are not used Software version 5E8 or later SPID numbers are in the format Ol 7 digit number 000 and are used Set switch type to 5E8 Software version 5E9 1 DMS 100 National ISDN SPID numbers may be provided but are not used or entered Set switch type to 5E8 A TA reset may result in SP1 BAD SP2 BAD since SPIDS are not used NOTE 1 area code 7 digit number dialing is required for all calls even local SPID numbers are always used and begin with the area code 7 digit number The SPID number may end with 00 Ol 0100 or other suffix Enter the SPID number as provided by your service provider Do not put a T in front of the SPID number Select NTI as the switch type BellSouth will sometimes give you an incomplete SPID number If the suffix they gave you only has 2 digits you may have to add an additional 00 to the end 10 5 TA201 TA301 S
6. 4 are contiguous and on the same di group but channels 4 and 5 although contiguous are not on the same di group and may not work You must verify that you were given consecutive channels in the same di group for both ends of the connection since crossovers are normal Dedicated lines are available in either two or four wire configurations We have found that two wire systems are more robust and have less initial and long term problems than four wire systems We have seen instances where the brand of CSU DSU makes a difference For example in several locations only Brand A CSU DSUs worked and in other locations only Brand B worked We can offer no explanation for this but we have seen this in many different locations Regardless of what brand CSU DSU you are using the following settings must be selected CS Clear to Send must be forced ON CS Delay must be SHORT Antistream Timer must be disabled CD Carrier Detect must be NORMAL SR Data Set Ready must be forced ON Scrambler 64 kb s only must be ON If configured correctly the CS RD TD and CD indicators should be illuminated and the RS indicator should not If you can connect and frame on each line individually but not when using multiple lines than you should verify the above conditions have been met with your service provider before calling MUSICAM USA for assistance You should also try setting the decoder to independent YES at both ends 10 4 T
7. A101 Setup See Figure 10 1 for the TA troubleshooting sequence 10 9 Prima IT USERS GUIDE The most common problems that Prima LT users experience is with terminal adapter setup Most problems are due to improper provisioning of your ISDN service or improper TA configuration The easiest way to be sure your service is provisioned properly is to FAX Appendix F to your service provider In order to set up the TA101 terminal adapter properly in North America you must have the following information For non North American configuration contact your sales representative Service Provider Identification numbers SPID number for all Switch type and manufacturer Software version if switch typeis AT amp T 5ESS National ISDN or other 5ESS National ISDN If your SPID number begins with 01 then it must end in 000 Some service providers will give a SPID number that begins with Ol and ends with only one 0 Add two more Zeros for a total of three then enter the SPID number into the Prima LT You must enter N11 as the switch type If you have been given only one SPID number enter this number for the first B channel only Do not enter any ID numbers and set the Local Check to NO TheTA reset may result in SP1 OK SP2 BAD This is the normal response since only one SPID has been entered Software version 5E9 1 If your service provider says you have National ISDN version 5E9
8. DTRAN 2X64 or similar You cannot use Prima LT s internal terminal adapters to connect to terminal adapters that incorporate internal BONDING such as ADTRAN ISU 128 or ISU 512 or similar at any bit rate higher than 64 kb s 10 3 3 Echo Or Phase Distortion In Audio If you are experiencing either echo hearing yourself after a short delay or phase distortions you must check all components and systems external to the Prima LT It is impossible for any audio codec from any manufacturer to introduce either echo or phase distortion The two main causes of echo are open speakers microphone coupling at the remote studio or the remote studio not sending mix minus back to you Wire polarity reversals or bad capacitors in external processing equipment usually cause phase distortions 10 5 Prima IT USERS GUIDE 10 3 4 NO CARRIER Error Message When dialing the NO CARRIER eror message can have two meanings your SPID and ID numbers have not been entered properly or you have no long distance service Even if your terminal adapter worked properly before your SPID and ID numbers may have been erased by a voltage surge on the line Please check the TA setup to insure they are still recorded correctly With ISDN long distance service must be requested if not long distance service is not provided In addition loss of existing long distance service is a common problem with North American ISDN To test for long distance ser
9. Dial 14 56 kb s Decoder must be set to independent YES when connecting to non MUSICAM USA codecs Check that encoder decoder algorithms match on both ends If one end is an older CDQ1000 or CDQ2000 CCSO or CCSN algorithms may be required Insure combination is supported Low sample rates with high bit rate is not supported Prima IT USERS GUIDE Symptom Possible cause Solution Prima LT Scale factor protection If encoder scale factor protection connects and mismatch is enabled far end decoder scale frames in both factor protection must be enabled directions does not pass audio or Decoder independent Decoder should be dependent for passes audio in setting mismatch most applications Must be only one direction independent when connecting to non MUSICAM USA codecs Wrong input channel Only left input is used for mono selected Check Copy Swap mode Output muted Check decoder mute mode External sync selected Analog audio output is muted when external sync is selected The Prima LT is capable of using H 221 BONDING to combine up to 2 ISDN B channels into a single 128 kb s transmission line Manufacturers of external terminal adapters also use BONDING to combine multiple ISDN channels The Prima LT with internal terminal adapters can use H 221 BONDING only when connecting to another Prima LT or coQPrima with either internal terminal adapters or an external multi port terminal adapter such as A
10. FF mode for terminal control ON for Windows control Remote control port Check lock out status locked out lt Security gt lt Lock out gt Perform 1 reset Far end remote Codecs not framed Both codecs must be framed control not responding Incorrectalgorithm Far end remote control not supported with G 722 Incorrect ancillary Must use MUX mode at both data mode ends Inband remote Check lock out status far end control locked out machine lt Security gt lt Lock Out gt Perform 1 reset on both machines 10 13 Prima IT USERS GUIDE Symptom Possible cause Solution Arguments Incorrect number of Check command syntax Bad error arguments for message when command configuring or speed dialing Incorrect Insure correct settings line bit sample rate algorithm mode combination Prima LT won t Invalid speed dial Contact MUSICAM USA boot cycles table entries technical support through boot sequence continually 10 14 Prima LT USERS GUIDE Figure 10 1 Prima LT won t frame No audio output Prima not responding to commands 1 reset reload DIF information supply audio I O V Problem clears Y Yes Reload user configuration No Yes No Audio output resent Yes Distorted quick configure any single line entry Loopback DIF Prima No Frames Yes All DI
11. Fs checked No take current line out of loopback Go to next line Yes NOTE This step will leave the PRIMA configured 128 kb s loopback ON NOTE DIF type TA101 201 301 V 35 X 21 etc must be re installed Contact Tech Support 1 Screen messages such as Line bitrate mismatch Bad bit rate Command unknown Bad arguments etc indicate improper configuration Try a quick configuration or Music Line number NOTE quick configurations and speed dials take the Prima out of loopback 2 Contact Tech support Prima working correctly Don t forget to take the PRIMA out of loopback Check audio source sink working properly Check all cables and connectors Check selected audio source analog or digital is correct lt Encoder gt lt Audio src gt Check audio output is not muted lt System Setup gt lt Advanced Decoder gt lt Audio Out gt lt Mute gt If digital audio O check valid timing source sync and sample rate Contact Tech Support ON a gt Check audio source sink by looping connectors Check impedence level mismatch on input or output Check for encoder or decoder overload Contact Tech Support AON OO Prima A D Encoder Decoder and D A working Use any single line line 1 MPEGL2 quick configuration 0 8 9 10 or 18 Quick configurations will automatically take the Prima out of loopback Put DIF x into loopback lt Interface g
12. ID and ID numbers switch type switch software version and long distance carrier Before calling for tech support please perform the following tests Can you make local connections Try calling from line 1 to line 2 and from line 2 to line 1 Can you make long distance connections Try calling our music line Check all available lines If you can connect locally but not long distance contact your ISDN service provider Can you receive calls just not make them Have someone else try to connect to you Are your ISDN lines provisioned properly Fax Appendix F to your ISDN service provider Just because your line worked yesterday does not mean that is still provisioned properly And be prepared to provide the following information Contact your service provider and get the following information Switch type If AT amp T 5ESS also get software version Custom or National ISDN If custom point to point or point to multipoint SPID numbers for both B channels if required Long distance carrier m 1 Exchange EPROM for correct country TA101 check country setting for TA201 2 Correct Switch Type selected Germany only 3 Correct LLC setting if required Contact service provider Provision for all services on BRI including 64 kb s data transparent transfer MSN Multiple Subscriber Number 1 Enable MSNs Use T5 for B1 T6 for even B2 Ta101 only 2 Insure MSNs entered correctly Subaddressing Insure sub address
13. Prim IT USERS GUIDE Chapter Troubleshooting W hat to do and why 10 What s Wrong s complex as any audio codec may be when combined into a complete system of multiple codecs terminal adapters or network adaptation electronics and transmission facilities it s a wonder anything works at all But what do you do if something doesn t work The first instinct may be to blame what you can s that is the Prima LT Before you kick the Prima LT or even kick the cat you will need to determine just what part of the complete system is giving you problems Although against your first instincts you really must consider everything in the entire system including the external audio equipment the wires the transmission medium the terminal adapters or CSUs the local and long distance telephone companies the user at the other end and even pilot error Before we step through the process of isolating the problem there are a few basic procedures to get out of the way 10 1 Rebooting Start Here Keep in mind that the Prima LT is controlled by a powerful microprocessor And as any computer user knows it may sometimes be necessary to re boot the computer Re booting is as simple as turning the Prima LT off and then on again The Prima LT remembers the last configuration loaded and will reboot using the last known configuration Please remember that if an invalid configuration was 10 1 Prima IT USERS GUIDE loaded before t
14. d by configuration selected Not enough empty TA Connect using less lines lines DIF not a TA Attempted to dial with non TA DIF Command not available Command is not supported or does not exist check spelling Unknown identifier Check PLL programming Too many OR terms PLL programming error only 4 OR terms are supported Expected identifier not Check PLL programming found Expected operator not Check PLL programming found Event or action PLL command line too long program too long Trouble loading PA Perform 1 reset contact Tech Support parms from flash Trouble storing PA Contact Tech Support parms in flash 47 Digital I F nota TA DIF configured improperly A DIF101 or DIF102 is installed Command does not Command does not return a value check accept a command syntax 10 19 Prima IT USERS GUIDE 49 Could not talk to Reboot 1 reset contact Tech Support encoder DSP 50 Hardware test failure Reboot 1 reset contact Tech Support 51 Could not talk to VU Reboot 1 reset contact Tech Support DSP 52 No response from far Far end remote control not working Check end Prima algorithm Mux mode and framed state of both machines 53 Not allowed in H 221 Configuration not valid when using H 221 mode BONDING 54 Decoder must not be Configuration requires decoder to be dependent independent 55 SD description used Speed dial description is already used by another entry 56
15. etup See Figure 10 1 for the TA troubleshooting sequence The most common problems that Prima LT users experience is with terminal adapter setup Most problems are due to improper provisioning of your ISDN service or improper TA configuration The easiest way to be sure your service is provisioned properly is to FAX Appendix F to your service provider 10 11 Prima IT USERS GUIDE The TA201 is an international terminal adapter that can be used anywhere ISDN is supported without changing ROM chips The TA301 is similar to the TA201 except that it contains a built in NT 1 and therefore is for North American operation only In order to set up the TA201 301 terminal adapter properly in North America you must have the following information for non North American configuration contact your sales representative Service Provider Identification numbers SPID number for all B channels if required National ISDN or Custom ISDN protocols National ISDN If your SPID number begins with Ol then it must end in 000 Some service providers will give a SPID number that begins with Ol and ends with only one 0 Add two more Zeros for a total of three then enter the SPID number into the Prima LT You must enter NIT as the switch type If you have been given only one SPID number enter this number for the first B channel only 5ESS Custom If your service provider says you have
16. gital audio Analog audio output will be muted sync selected when external sync is selected 10 3 2 No Audio When Connected To Another Codec After you are certain that you have established a connection with a far end codec at the proper bit rate you should be framed and have bi directional audio To confirm that you are framed to the far end codec the FRAMED LED should be illuminated 10 3 Prima IT USERS GUIDE If you have connected to another Prima LT or cbQPrima you should both use the same Quick Configuration to insure setup compatibility Symptom Possible cause Solution Bit rate connection rate mismatch Connection established no audio not framed There may be relay chatter Line errors Incompatible line formats Incompatible connect rate Non MUSICAM USA codec at far end Algorithm mismatch Invalid bit rate sample rate combination 10 4 Check connect rate and encoder decoder bit rate Encoder decoder bit rate must be multiple of connect rate Re establish connection using alternate long distance carrier or have other person place calls Internal TA cannot communicate using 2 lines to ADTRAN ISU128 or 512 terminal adapter Cannot use multi line H 221 BONDING with certain external internal TA combinations Connect data rate not supported at both locations Try connecting to the Music Line using Speed Dial 11 64kb s and Speed
17. hat if you are using an internal terminal adapter MUSICAM USA part number TA 101 TA 201 or TA 301 that the TA parameters do not need to be re entered just re assign the interface module Digital audio O must also be reconfigured 10 2 Prima IT USERS GUIDE 10 3 Audio Problems 10 3 1 No Audio In Loopback Since a T reset of all factory defaults sets your Prima LT into a known working configuration and also puts it into loopback mode you should hear your own audio If you do have audio I O you can skip to the next section If you have not already performed a 1 reset see above do so now Prima LT should be framed and since it is in loopback audio that is present at the input should be present at the output If itis not framed call Technical Support Symptom Possible cause Solution No audio in Bad cables Check all cables disconnect I O cables loopback from Prima LT connect together If no audio replace cables Output muted Check decoder muting lt System Setup gt lt Adv Decoder gt lt Audio Out gt lt Mute gt Wrong channel Only left input is used in mono unless selected in mono channels are swapped lt System Setup gt lt Adv Encoder gt lt Copy Swap gt Loopback bit rate not If CCS2LINE selected only loopback compatible with bit rates or 112 or 128 are valid selected line format lt Loopback gt or algorithm G 722 supports only 56 or 64 kb s External di
18. he re boot then the same invalid configuration will be loaded after the re boot If you can t seem to get a configuration working properly or if you feel so totally lost that you don t know how the Prima LT is configured then it s usually easier to reload the factory defaults than it is to check every possible parameter for a correct setting 10 2 1 Reset In several places in this chapter you will be asked to perform a 1 reset This will restore all factory default settings and will restore a default configuration that is known to work The complete list of factory default settings can be found in Appendix C After a 1 reset your Prima LT will be configured in loopback 128 kb s and will have no DIF modules installed Information that is required by the internal ISDN terminal adapter is not lost To perform a 1 reset turn off the Prima LT Then turn on the Prima LT while holding the T button Continue to hold the T button until the display flashes PARAMETER RESET REQUEST and then release the Prima LT will continue the boot cycle but will load all factory default settings It may be more convenient to reset the default parameters from the front panel keypad or from a remote terminal From the keypad follow the command sequence lt System Setup gt lt Defaults gt lt Set Dflts gt From a terminal use the CDF command You must now re enter what type of DIF modules are installed Note t
19. not delete last line RED or COM using it 12 Cannot delete a line that is in use 13 Arguments too long Argument buffer size exceeded PLL statement or phone number too long 14 No response from far Far end remote control not working Check algorithm Mux mode and framed state of both units 10 17 Prima IT USERS GUIDE 15 Flash ROM Byte write Contact Tech Support failure 16 Flash page erase failure Contact Tech Support 17 Flash address test Contact Tech Support failure 18 Flash data test failure Contact Tech Support 19 Down load record Contact Tech Support invalid 20 Trouble writing BBM Contact Tech Support Checksum of flash Contact Tech Support disagrees with checksum 26 Speed dial in use by 2 users cannot access speed dial functions front panel user simultaneously 27 Security level not Command has been locked out or requires sufficient higher security level 28 Password mismatch Wrong password entered 29 Line bit rate mismatch Selected line rate and encoder bit rate do not match 30 Not enough TA s Not enough TAs installed to dial all numbers 31 Could not set parm Invalid parameter entered 32 No heap memory Contact Tech Support 10 18 N Prima IT USERS GUIDE SD ID not found Attempted to speed dial an entry that does not exist DIF not defined Redefine installed DIF cards Connection failed Unable to complete call Bit rate not supporte
20. r CARRIER error long distance message service terminated by your carrier If your Prima LT connects and frames but the line drops after time several minutes to several hours this may be a problem with the ISDN service or with the NT1 North American operation We have seen this before and we have even replaced codecs terminal adapters and NT1s and except for a few instances where replacing the NT1 cleared the problem it always turns out to be ISDN related Remember it is highly unlikely that the Prima LT works sometimes and not other times We have also seen these symptoms when using certain older external terminal adapters that have software that is incompatible with certain ISDN configurations If replacing the NT1 does not clear the problem contact your service provider They will perform a BERT test which will most likely show no errors Unfortunately a standard BERT test is run for only 15 minutes and will only show background errors which do not affect the performance of the Prima LT Burst errors or errors on the signaling channel the D channel will cause problems and are not found easily Ask your service provider to run a BERT test for at least two hours overnight if possible to find burst errors and to test the whole BRI including the D channel Unfortunately any tests performed locally will test only the condition of your local loop and central office If the problem is at the other end
21. t lt Advanced I F gt lt I F Loopback gt Contact Tech Support Prima Digital Interface Modules Working Go to next page Don t forget to take the last line tested out of loopback lt Interface gt lt Advanced I F gt lt F Loopback gt Check all installed lines 10 15 Prima IT USERS GUIDE Figure 10 2 ISDN Connection problems Can t establish connection on one or more lines Start Put TA into local loopback gt 1 Check for NT1 alarms Green LED on TA201 or TA301 flashing or alarms on external NT1 2 Check for proper wiring S T interface to Ta101 requires 8 conductor non crossed wire es U interface to wall outlet requires at least 2 conductor non crossed wire There must be no alarm lamps illuminated on the external Nt1 green LED on TA102 or TA301 must be solid 1 Check Switch Type entered correctly 2 Check SPID and ID numbers entered correctly 3 Check Local check values for TA101 T5 for odd T6 for even numbered lines 4 Check Interface set to IGNORE for TA101 ACTIVE for TA201 or TA301 y 3 If terminal adapter or Nt1 error condition persists contact Tech Support es A x 4 If line error condition persists contact ISDN service provider o Spips No 5 Check Inband set to OFF for TA101 6 Reset TA observe display check for SP1 OK SP2 OK response for TA101 7 Contact Tech Support Be prepared to provide Tech Support with your SP
22. ubleshooting tool to request from your service provider and they may be reluctant to do this is a circuit trace The central office switch makes a record of all call transactions including setup and termination requests and call setup errors With this information it may be possible to isolate the cause of the trouble or at least which end of the connection is requesting the termination 10 3 6 Connection Problems Non ISDN The Prima LT can be used with non ISDN transmission systems such as dedicated 56 kb s or 64 kb s lines fractional T1 and satellite When using multiple lines to get higher transmission rates it is imperative that the lines be ordered and configured properly When ordering the lines you should inform the service provider that all lines will be used together to achieve a single higher bit rate path For example you must tell the service provider that you will use two 64 kb s dedicated lines to achieve a 128 kb s link You must make sure that all lines are in contiguous channels in the same di group at both ends A di group is a group of four consecutive channels that share the same circuit card in the central office channel bank Since they share the 10 8 Prima IT USERS GUIDE same card they share the same clock source When using multiple lines it is important that all lines use the same clock since any clock drift between lines will cause problems with the Prima LT As an example dedicated lines 3 and
23. vice first dial from your first B channel into your second phone number thus making a local call If this works your Prima LT works and your SPID and ID numbers are programmed properly Next try placing along distance call If this does not work then your long distance service is not active Contact your phone company 10 3 5 Connection Problems ISDN Connection problems are harder to troubleshoot since more than the codecs are involved Connection problems may be the fault of the codecs but can also be related to the terminal adapters wires local telephone network long distance service provider etc Symptom Possible cause Solution Prima LT connects NT1 failure Replace NT1 if so equipped line s drop after External terminal Older external terminal adapters adapter may be incompatible with certain ISDN configurations Contact TA manufacturer Prima LT can place ISDN not Contact service provider and calls or receive provisioned check provisioning See calls not both properly Appendix F 10 6 Prima IT USERS GUIDE Symptom Possible cause Solution SPIDs or ID Correct SPIDs required to dial numbers not correct IDs required to receive correct calls Prima LT can only No long distance Contact service provider and connect locally carrier specified specify a long distance carrier North American when ordering You may have to open an operation NO ISDN service or account with the selected carrie
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