HD2000 IP Phone User Manual
Contents
1. Options Meaning Web Port Default is 80 IP Address There HD2000IP operates in two modes 1 DHCP mode all the field values for the Static IP mode are not used even though they are still saved in the Flash memory The HD2000IP acquires its IP address from the first DHCP server it discovers on its LAN The DHCP option is reserved for NAT router mode To use the PPPoE feature set the PPPoE account settings The HD2000IP establishes a PPPoE session if any of the PPPoE fields are set 2 Static IP mode configure all of the following fields IP address Subnet Mask Default Router IP address DNS Server 1 primary DNS Server 2 secondary These fields are set to zero by default Speed Dial Key1 3 HD2000IP has defined 3 speed dial keys After you program numbers for this key You can touch a speed dial key and then the call will be originated 22 Time Zone NTP Server Daylight Savings Time Keypad DTMF Tone Off End User Password Reply to ICMP on WAN port WAN side http access GMT 1 00 Paris Amsterdam Berlin Rome Vienna Madrid Warsaw Brussels Allow DHCP Option 2 to override Time Zone setting No C Yes time windows com a JURI or IP address Allow DHCP Option 42 to override NTP server No C Yes No C lYes if set to Yes display time will be 1 hour ahead of normal time Gho Ces Basic user password to configure this device C No F Yes Unit will not respond to2. If user selects Dynamic IP Mode the device will retrieve all IP address information from DHCP server automatically when user reboots the device 02 IP Address IP address The current WAN IP address is announced If in Static IP Mode enter 12 digit new IP address like 192168000123 Subnet IP address Same as Menu option 02 Gateway IP address Same as Menu option 02 DNS Server IP address Same as Menu option 02 MAC Address Announces the Mac address of the unit Preferred Vocoder Enter 9 to go to the next selection in the list PCM U PCMA G 726 G 723 G 729 12 WAN Port Web Access Enter 9 to toggle between enable disable 12 13 Firmware Server IP Address Announces current Firmware Server IP address Enter 12 digit new IP address 14 Configuration Server IP Address Announces current Config Server Path IP address Enter 12 digit new IP address 15 Upgrade Protocol Upgrade protocol for firmware and configuration update Enter 9 to toggle between TFTP and HTTP 16 Firmware Version Firmware version information Firmware Upgrade Firmware upgrade mode Enter 9 to rotate among the following three options 1 always check 2 check when pre suffix changes 3 never upgrade 47 Direct IP Calling Enter the target IP address t
3. If weekday is not zero and day is negative then the daylight saving starts on 23 the last day the iteration of the weekday e g last Sunday 3rd last Tuesday etc The saving is in the unit of minutes The saving time may also be preceded by a negative sign if subtraction is desired instead of addition The default value is set for US the Automatic Daylight Saving Time Rule shall be set to 3 2 7 2 0 11 1 7 2 0 60 Examples US Canada where daylight saving time is applicable 03 02 7 02 00 11 1 7 02 00 60 This means the daylight saving time starts from the second Sunday of March at 2AM and ends the first Sunday of November at 2AM The saving is 60 minutes Keypad DTMF Enable or disable the sound when press a key Tone off End User This contains the password to access the Web Configuration Password Menu This field is case sensitive Reply to ICMP If set to Yes the HD2000IP will respond to the PING command on WAN port from other computers but it also is vulnerable to the DOS attack Default is No Wan Side Http Access If this parameter is set to No the HTML configuration update via WAN port is disabled 24 D epa epe R IP Telecom Account Active SIP Server Outbound Proxy NAT Traversal SIP User ID Authenticate ID Authenticate Password Use DNS SRV User ID is phone number SIP Registration Unregist
4. it is 32 x30ms frames for G729 G728 64 x10ms and 64 x2 5ms frames respectively G723 Rate This defines the encoding rate for G723 vocoder By default 6 3kbps rate is chosen VAD Default is No VAD allows detecting the absence of audio and conserve bandwidth by preventing the transmission of silent packets over the network Symmetric RTP Default is No When set to Yes the device will change the destination to send RTP packets to the source IP address and port of the inbound RTP packet last received by the device Jitter Buffer Type Select either Fixed or Adaptive based on network conditions Jitter Buffer Length Select Low Medium or High based on network conditions 30 C eystem ring tone C gt Account Ring Tone a 2a mmes custom ring tone 2 custom ring tone 3 Disable Call Waiting Gho Ces Disable Cal Waiting Tone Sho Clves Ring Timeout 60 10 300 seconds default is 60 seconds Use as Dial Key no ves if set to Yes will function as the Re Dial key Dial Plan De SUBSCRIBE for MWI No do not for Message Wana B Yes send periodical SUBSCRIBE for Message Waiting Indication Send Anonymous lo C ves caller 1D will be blocked if set to Yes Anonymous Call Rejection E Ino C ves cok SIP User ID for incoming Eno C ves Auto Answer E No Ves Allow Auto Answer by C
5. 5 Saving the Configuration Changes ccccccceccceeseeeeseneeeeeneeeeeneeeseaees 38 8 1 6 Rebooting the HD2O00IP eee eeeeeneeeeeentneeeeetenaeeeeetetaaeeeeeeenaeeeeeee 38 8 1 7 Configuration through a Central Servel cccecsceeeeseeeeeeeeeeeneeteeeees 38 9 SOFTWARE UPGRADE or rarere aapa naaa eenen aonaid ce seceutebendeererereseteeestedessttadeuiics 41 10 RESTORE TO FACTORY DEFAULT SETTINGS ccsecssseeseessneeseeesseeeneeesseeeeeneseseenes 42 1 WELCOME The IP PHONE HD2000IP is an internet telephone set that features superb audio quality rich functionalities high level of integration and compactness By converting analog voice for transmission over the internet the IP Phone HD2000IP allows users with broadband internet connections to make calls to and from anywhere in the world The IP PHONE HD2O00IP is fully compatible with SIP industry standard and can interoperate with many other SIP compliant devices and software on the market 2 WHAT IS IN THE PACKAGE The HD2000IP package contains One HD2000IP VoIP Phone O One power supply option 0O User manual O 1 thin screw 2 bigger screws 1 foam Hois 3 Key Features Support SIP 2 0 RFC 3261 TCP UDP IP RTP RTCP HTTP ICMP ARP RARP DNS DHCP NTP PPPoE STUN UPNP TFTP etc Powerful Digital Signal Processing DSP technology to ensure superior audio quality Support various codecs including G 711 PCM a law an
6. Corp Shenzhen 6 P the 3 Phase of Wanli Industrial Building ShiHua Road FuTian Free Trade Zone Shenzhen Guangdong China www bacicorp com ATTESTATION OF CONFORMITY Date of Issue 2010 11 30 Attestation Number RSH101022001 Bay Area Compliance Laboratories Corp Shenzhen hereby declares that testing has been completed and reports have been generated for Trade Name DEPAEPE Product HD2000IP Model Number HD20001P Applicant HENRI DEPAEPE SAS 75 77 rue du pre brochet 95110 Sannois That this product has been assessed and found to comply against the following Standards EMC EN 55022 2006 A1 2007 EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN 61000 3 3 2008 LVD EN 60950 1 2006 A11 2009 Compliance to those standards are required for the following Directives Directive 2004 108 EC Electromagnetic Compatibility Directive 2006 95 EC Low Voltage Application of the CE Mark is permitted only after all applicable requirements are met in accordance with the European Union Rules including the manufacturer s issuance of a Declaration of Conformity 43
7. HD2000IP has an assigned PSTN telephone number this field should be set to Yes Otherwise set it to No If Yes is set a user phone parameter will be attached to the From header in SIP request SIP Registration This parameter controls whether the HD2000IP needs to send REGISTER messages to the proxy server The default setting is Yes Unregister on Reboot Default is No If set to Yes then the SIP user will be unregistered on reboot Register Expiration This parameter allows the user to specify the time frequency in minutes the HD2000IP refreshes its registration with the specified registrar The default interval is 60 minutes or 1 hour The maximum interval is 65535 minutes about 45 days Outgoing call without Registration Default is No If set to Yes user can place outgoing calls even when not registered if allowed by ITSP but is unable to receive incoming calls Local SIP port This parameter defines the local SIP port the HD2000IP will listen and transmit The default value for FXS port is 5060 The default value for FXO port is 5062 Local RTP port This parameter defines the local RTP RTCP port pair the HD2000P will listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port _value for RTP and the port_value 1 for its RTCP channel 1 will use port_value 2 for R
8. Login button 8 1 4 Passwords Passwords are case sensitive and the devices come with factory default passwords as indicated below Advanced User Password for access to Super User Options admin End User Password for access to Basic User Options 1234 19 8 1 5 Configuration Options and Explanations After a correct password is entered in the login screen the embedded web server inside the HD2000IP will show the 8 1 5 1 Device Status configuration page which is explained in details below Y STATUS BASIC OPTIONS ACCOUNT SUPER OPTION Product Model Software Version MAC Address WAN IP Address HD20001P BOOT 1 0 0 33 2010 12 01 09 56 00 IMG 1 0 0 45 2011 02 17 10 23 00 00 1f c1 00 03 18 192 168 100 157 System Up Time 0 day s 2 hour s 15 minute s 57 second s PPPOE Link Up Disabled NAT unknow Ragistretion Forward Busy Forward No Answer Forward Port Status Not Ragistered Reboot Device Status explained Options Meaning Product Model Contains the product model info Software Version e Program This is the main software firmware release number always used to identify the software firmware system of the phone e Boot Booting code version number MAC Address The device ID in HEX format This is a very important ID for ISP troubleshooting WAN IP Address This field shows IP address of HD2000 IP System Up Time Shows system up time since the last reboot PP
9. Once the call is established hang up to transfer the call NOTE To transfer calls across SIP domains SIP service providers must support transfer across SIP domains 7 4 4 Conference Call HD2000IP phone supports 3 way conference 15 Assuming that call party A and B are in conversation A wants to bring C in a conference A presses the R button to get a dial tone and put B on hold A dials C s number then SEND key to make the call If C answers the call then A presses CONF button to bring B C in the conference If C does not answer the call A can press R back to talk to B NOTE During the conference if B or C drops the call the remaining two parties can still talk However if A the conference initiator hangs up all calls will be terminated 7 4 5 Mute incoming calls Press the Mute button to enable disable muting the microphone 7 4 6 Voice Messages Message Waiting Indicator A blinking red MWI Message Waiting Indicator indicates a message is waiting Press the MSG button to retrieve the message An IVR Interactive Voice Response will prompt the user through the process of message retrieval NOTE Account requires a voicemail portal number to be configured in the voicemail user id field 16 7 5 CALL FEATURES 7 5 1 Call Features Tables Following table shows the call features of HD2000IP Key Call Features 30 Block Calle
10. PING from WAN side if set to No No Yes WAN side access to http server will be rejected if set to No SaveSet Reboot BASIC OPTIONS SETTING Options Meaning Time Zone This parameter controls the date time display according to the specified time zone NTP server URI or IP address of the NTP Network Time Protocol server Used by the phone to synchronize the date and time Daylight This parameter controls time displayed in daylight savings time Savings Time If set to Yes then the displayed time will be 1 hour ahead of normal time The Optional Rule is configured to automatically adjust the Daylight Savings Time DST based on the rule set in this field Rule Syntax e start time end time saving e Both start time and end time have the same syntax month day weekday hour minute e month 1 2 3 12 for Jan Feb Dec e day 1 2 3 31 e weekday 1 2 3 7 for Mon Tue Sun or O which means the daylight saving rule is not based on week days but based on the day of the month e hour hour 0 23 minute minute 0 59 If weekday is 0 it means the date to start or end daylight saving is at exactly the given date In that case the day value must not be negative If weekday is not zero and day is positive then the daylight saving starts on the first day the iteration of the weekday e g 1st Sunday 3rd Tuesday etc
11. do not have a local TFTP server DEPAEPE provides a NAT friendly TFTP server on the public Internet for firmware upgrade Please check the Service section of DEPAEPE s Web site to obtain this TFTP server s IP address NOTES When DEPAEPE IP Phone boot up it will send TFTP or HTTP request to download configuration files there are two configuration files one is cfg txt and the other is cfg001fc1 xxxxxx where 001fc1xxxxxx is the MAC address of the HD2000IP These two files are for initial automatically provisioning purpose only for normal TFTP or HTTP firmware upgrade the following error messages in a TFTP or HTTP server log can be ignored 41 10 RESTORE TO FACTORY DEFAULT SETTINGS Warning Restoring to the factory default settings will delete all configuration information of the device Steps to follow in restoring to factory default settings by keypad a Press for voice prompt b Enter 99 and then you will hear the voice prompt Reset c Enter the number 862584658050 A click sound will be heard d Wait for 15 seconds The device is now restored to the factory default setting You can also reset the phone via web page Enter in the super option and click the Reset to factory setting button Then the device will be restored and reboot Download Device Configuration Download Reset To Factory Settings Reset To Factory Settings 42 Bay Area Compliance Laboratories
12. pressing the R key The current active call will be put on hold 7 4 PHONE FUNCTIONS DURING A PHONE CALL 7 4 1 Call Hold While in conversation pressing the R button will put the remote end on hold Pressing the R button again will release the previously Hold state and resume the bi directional media 7 4 2 Call Waiting and Call Flashing If call waiting feature is enabled while the user is in a conversation he will hear a special stutter tone if there is another incoming call User then can press R button to put the current call party on hold automatically and switch to the other call Pressing flash button toggles between the two active calls 7 4 3 Call Transfer HD2000IP supports both blind and attended call transfer Each is easy to use Use blind transfer if you want to transfer a call without speaking with someone first use attended transfer if you want to speak with the someone prior to transferring call 7 4 3 1 Blind Transfer Transfer an active call to a third party without announcement Press the R button and wait for a dial tone Dial the third party s phone number followed by the button Hang up to transfer the call NOTE The Enable Call Feature must be configured to Yes in the web configuration page to enable this feature 7 4 3 2 Attended Transfer Transfer an active call to a third party with attended Press R button and make a call and automatically place the ACTIVE call on HOLD
13. voice mails or other messages control the earpiece Handset volume the last state is memorized when you press the key you increase the volume up to the maximum step a new pressing goes to the first step Switch the call Transfer key Conference call for three sides Press button to send a call immediately before no key entry timeout value Expires Bis redial the last number dialed Speed dial keys Short cut of register call Note Level 2XdB Level XdB Press Press Level XdB Level 2XdB Level 3XdB Press Press Press 11 7 BASIC OPERATIONS 7 1 Get Familiar with Voice menu HD2000P has stored a voice prompt menu for quick access to settings and simple configuration You can enter this voice prompt menu one ways Pick up the receiver of the analog telephone and press kkk A voice will say Enter the new option At this point you can select from the following menu voice prompt options to begin using the HD20001P Menu Voice prompt Main Menu Enter a Menu Option Enter for the next menu option Enter to return to the main menu Enter 01 07 12 17 47 86 or 99 Menu option 01 DHCP Mode Static IP Mode Enter 9 to toggle the selection If user selects Static IP Mode user needs configure all the IP address information through menu 02 to 05
14. warranty policy without prior notification 5 2 Walls mount installation The HD2000 IP comes with a small plastic bag containing 1 thins screw and a foam plug to be used for preventing theft or unauthorized removal 2 bigger screws for wall mount fixing 1 Drill 2 holes as shown on the wall mounting layout see the next drawing Install the 2 bigger screws in those holes on the wall diam7 Theft proof rej Drill 3 Holes vA 32 mm gt lt O lt 74mm gt 235mm 100 mm 75 mm 2 If the telephone must be secured against thefts or unauthorized removal drill a third hole as shown on the wall mounting layout 3 Check the LAN or and Power connection 4 Align the 2 slots at the base of the HD2000IP in front of the 2 screws and pull down 5 If needed install the third screw though the hole located above the telephone see the page 6 and hide it with the foam plug 6 Get Familiar with the telephone Handset on the hold postion 3 speed dial keys only Volume ajustement for HD2000 urgence nh LEDs for and Message Message Conference Ringer volume Handset on hold position This feature can be used to secure the handset while waiting for someone to come to the phone without going back to on hook condition 10 Keypad Buttons Keypad Buttons Definitions 0 9 To input numbers Stop voice to receiver Mute key Enter to retrieve
15. 000IP through an easy to use Web browser interface such as Microsoft s Internet Explorer or Netscape browser Below is a screen shot of the HD2000IP configuration page End User Password Basic user password to configure this device Reply to ICMP on WAN port iNo Yes Unit will not respond to PING from WAN side set to No WAN side http access No C lYes WAN side access to http server will be rejected if set to No SaveSet Reboot 8 1 1 Get the IP address of the HD2000IP Connect the HD2000IP to a network via standard Ethernet cable default the HD2000IP is in DHCP mode If it is the HD2000IP with keypad use the voice menu to get the IP address of the HD2000IP see the 7 1 get familiar with voice menu If you have the HD2000IP urgence use a standard network protocol analyzer for e g Wireshark to check the IP address allocated to the base unit by the DHCP server You can also contact with your administrator to get the IP address allocated to HD2000IP by DHCP server 8 1 2 Accessing the Web Configuration The HD2000IP configuration page can be accessed via your web browser by entering the WAN IP address http yourip s Be sure that your PC is connected to the same VLan with the HD2000IP 18 8 1 3 User Programming and Configuration From your web browser the HD2000IP will show the following login screen Depaepe HD2000IP Phone Configuration Password eese Enter the password and click on the
16. 3kbps encoding rate VAD E Ino Yes Symmetric RTP Ejo ves Jitter Buffer Type adaptive Jitter Buffer Length C Low E Medium High 28 DTMF Payload Type This parameter sets the payload type for DTMF using RFC2833 DTMF in Audio Send DTMF as inband in audio DTMF via RFC2833 Send DTMF via RTP According to RFC 2833 DTMF via SIP INFO Send DTMF via SIP INFO message Send Flash Event This parameter allows users to control whether to send an SIP NOTIFY message indicating the Flash event or just to switch to the voice channel when users press the Flash key Enable Call Features Default is No If set to Yes Call Forwarding amp Do Not Disturb are supported locally see P 17 Offhook Auto Dial This parameter allows users to configure a User ID or extension number to be automatically dialed upon offhook Please note that only the user part of a SIP address needs to be entered here The HD2000 IP will automatically append the and the host portion of the corresponding SIP address Proxy Require SIP Extension to notify SIP server that the unit is behind the NAT Firewall USE NAT IP NAT IP address used in SIP SDP message Default is blank Preferred Codecs The HD2000IP supports up to 7 different Vocoder types including G 711 A U law_G 723 1 G 726 G 728 G 729A B iLBC Depending on the product model some of these Vocoders may not be provided i
17. HD2000 IP Phone User Manual Table of Content 1T WELCOME ii cecscccisccetees aam re aea ee tene e anaman Ee centtcastadenuce cenbagyessevedetecsssaeceseueeucetedevseiuedeacerdte 4 2 WHAT IS IN THE PACKA G Ei e ee e te r ae ae a e ana aeaaee ot nie poiana aisada eaii 4 3 Key Feattle Suoi ean En SA EEES AENA AEE EESE AR 5 4 Hardware SpecifiCation eseccccseseeeneesseeneeeeeeeeneeseeeeseneeseeeseneeeseneseneeseeeseneeesensenneeeeenseees 6 5 INSTALLATIONS aiaa aeran Sata re Senee rrarena ena ea aeo eaaa E aae aoa ahas enaa Aanias iia 6 5 1 Power and LAN conne chon sissioni n aias aA AR TAE raa TE A 6 5 2 Walls moun Installations a a E 8 6 Get Familiar with the buttons sssssssunnsennennneunnnnnunnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnana 10 7 BASIC OPERATIONS seieseccesectctesctccsceccsnentce ccctectenetetescteeesecessedcanenetonecsaedeccdeewnabeatecueteacens 12 TA Get Familiar witht Voco e eaer aiin catered scceetvechecescsesseaeevareneteavteaaedaveees 12 7 2 Make a Phone cal aiiin ce vee aad iiaa a daa a eo iaiia 13 7 2 1 Completing Calls ccccccccscceeeseeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeseeeeeeneeeseeeeess 13 7 2 2 Quick IP Call Mode aier a aAa Dia a E 14 7 3 ANSWERING PHONE CALLS 00 eccceecececeeeeeeeeeeeeeeeeeeeaeeeseaeeeseaeeeeeeeeseeeeteneeeeeas 14 7 3 1 Receiving Calls ioeina eai ei i aa 14 7 4 PHONE FUNCTIONS DURING A PHONE CALL 15 FAD CaltHOl sicistcer can tivicsvenes cocteetenaisiaierstiti
18. Hz Output 5VDC 1200mA CE FCC UL certification Dimension 215 x 165 x 70 mm LxWxH Weight 0 9kg Temperature 40 130 F 5 45C Humidity 10 90 5 INSTALLATION 5 1 Power and LAN connection Following are the steps to install a HD2000IP Connect Ethernet cable from back of the phone LAN Port to a PoE port of switch or router If you don t have PoE switch or router please use power adapter optional into back of the phone and connect it to a power outlet Mounting holes Anti theft screw RJ45 LAN PoE 5V DC optional RJ9 handset Power Jack 5V DC power port LAN 10 100Mbps RJ45 port for LAN Handset Jack RJ9 port connect to handset SAFETY COMPLIANCES The HD2000IP phone complies with FCC CE and various safety standards The HD2000IP power adaptor optional is compliant with these standards Only use the HD2000IP power adaptor provided by Depaepe The manufacturer s warranty does not cover damages to the phone caused by unsupported power adaptors WARRANTY If you purchased your HD2000IP from a reseller please contact the company where you purchased your phone for replacement repair or refund If you purchased the product directly from Diamond Telecom Products contact your Sales and Service Representative for a RMA Return Materials Authorization number before you return the product Diamond Telecom Products reserves the right to remedy
19. PoE Link Up Indicates whether the PPPoE connection is enabled connected to a modem NAT Indicates the type of NAT connection used by the HD2000IP via its WAN port Based on STUN protocol Port Status Shows several information regarding the individual FXS ports Registration Forward Busy Forward No answer Forward Indicates whether account are registered to the related SIP server s 20 8 1 5 2 Basic Options D epa epe os pe ee wa IP Telecom ACCOUNT SUPER OPTION Web Port so default for HTTP is 80 E dynamically assigned vie DHCP DHCP hostname Option 12 DHCP domain Option 15 DHCP vendor class ID Depaepe Option 60 DHCP User Class HD2000IP Option 77 C luse PPPoE PPPoE account ID PPPoE password IP Address PPPoE Service Name Preferred DNS server 0 0 lo i lo C statically configured as IP Address 0 0 0 0 Subnet Mask 0 0 0 0 Gateway 0 0 0 0 DNS Server 1 0 0 0 0 DNS Server 2 0 0 0 0 Speed Dial Key 1 Name UserID Speed Dial Key 2 Name UserID Speed Dial Key 3 Name UserID Thme Zone GMT 1 00 Paris Amsterdam Berlin Rome Vienna Madrid Warsaw Brussels Allow DHCP Option 2 to override Time Zone setting INo Yes 21 BASIC OPTIONS SETTING
20. TP and port_value 3 for its RTCP The default value for FXS port is 5004 The default value for FXO port is 5008 Use Random Port This parameter when set to Yes will force random generation of both the local SIP and RTP ports This is usually necessary when multiple HD2000IP are behind the same NAT Refer To Use Target Contact Default is NO If set to YES then for Attended Transfer the Refer To header uses the transferred target s Contact header information Voice Mail user ID The number for check voice mail Intercom Dial codes Dial this code for intercom feature Pickup Dialcodes Dial this code for pickup feature 27 DTMF Payload Type DTMF in Audio o C ves DTMF via RFC2833 C o es DTMF via SIP INFO o C ves Send Flash Event o C Yes Flash will be sent as a DTMF event if set to Yes Enable Call Features Cjo F Yes f Yes call features using star codes will be supported locally Offhook Auto Dial User ID extension to dial automatically when offhook Proxy Require Use NAT IP fused in SIP SDP message if specified choice 1 oce 2 Preferred Codecs choice 3 in isted order choice 4 choice 5 current setting is G 723 1 choice 6 current setting is PCMU Voice Frames per TX 2 up to 10 20 32 64 for G711 G726 G723 other codecs respectively G723 rate 6 3kbps encoding rate C 5
21. al Info C hno 6 ves Session Expiration in seconds default 180 seconds a howl peaa on remote Cho 6 ves Min SE foo tin seconds default and minimum 90 seconds Caller Request Timer No ves Request for timer when making outbound calls Callee Request Timer E No ves When caller supports timer but did not request one Force Timer 6 Ino ves Use timer even when remote party does not support UAC Specify Refresher E luac C luas Recommended UAS Specify Refresher uac F uAs when UAC did not specify refresher tag Force INVITE no F Yes Always refresh with INVITE instead of UPDATE Hook Flash Timing minimum maximum Note In 50 1200 milliseconds range 31 Account Ring Tone There are 4 uniquely defined ring tones e One 1 System Ring Tone when selected all calls will ring with system ring tone e Three 3 Customer Ring Tones when selected incoming calls from designated account will play selected ring tone Disable Call Waiting Default is No Disable Call Waiting Tone Default is No This is to disable the stutter Call Waiting Tone when a Call Waiting call arrives The CWCID will still be displayed Ring Timeout Incoming call will stop ringing when not picked up given a specific period of time Use as Send Key This parameter allows users to configure the key to be used as the Send or Dial key If set to Yes pressing this key will immediat
22. andard Syslog payload it contains the following components GS_LOG device MAC address lerror code error message Example May 19 02 40 38 192 168 1 14 GS_LOG 00 0b 82 00 a1 be 000 Ethernet link is up o NOORA ON Download Device Configuration Reset To Factory Settings Reset To Factory Settings Custom ring tone 1 used if incoming caller ID is Distinctive Ring Tone Custom ring tone 2 used if incoming caller ID is Custom ring tone 3 used if incoming caller ID is System Ring Tone ifi 440 13 f2 480 13 c 2000 defautt f1 440 f2 480 c 200 400 Syntax f1 freq vol f2 freq vol c on1 offi on2 off2 on3 off3 Note freq 0 4000Hz vol 30 dBm Dial Tone f1 350 13 f2 440 13 c 0 0 Ringback Tone fi 440 19 f2 480 19 c 2000 4000 si as Tones Busy Tone f1 480 24 f2 620 24 c 500 500 Confirmation Tone f1 350 11 f2 440 11 c 100 100 100 100 100 100 Call Waiting Tone fl 440 13 c 300 10000 300 10000 0 0 Restore Configuration 36 Download Device Configuration Used to download the change you have made Reset To factory settings Restore the phone to factory s configuration Distinctive Ring Tone Caller ID must be configured Select a Distinctive Ring Tone 1 through 3 for a particular Caller ID The HD2000IP will ONLY use selected ring tones for particular Caller IDs For all other calls the HD2000IP will use Syste
23. calls can be made between two phones if e Both phones have public IP addresses or e Both phones are on a same LAN VPN using private or public IP addresses or e Both phones can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ The HD2000IP also supports Quick IP call mode This enables the phone to make direct IP calls using only the last few digits last octet of the target phone s IP number This is possible only if both phones are in under the same LAN VPN This simulates a PBX function using the CMSA CD without a SIP server Controlled static IP usage is recommended For example 192 168 0 2 calling 192 168 0 3 dial 473 follow by 192 168 0 2 calling 192 168 0 23 dial 4723 follow by 192 168 0 2 calling 192 168 0 123 dial 47123 follow by 192 168 0 2 dial 473 and 4703 and 47003 results in the same call call 192 168 0 3 NOTE If you have a SIP Server configured a Direct IP IP still works If you are using STUN the Direct IPIP call will also use STUN Configure the Use Random Port to NO when completing Direct IP calls 7 3 ANSWERING PHONE CALLS 7 3 1 Receiving Calls 1 Incoming single call Phone rings with selected ring tone Answer call by taking Handset 14 2 Incoming multiple calls When another call comes in while having an active call the phone will produce a Call Waiting tone stutter tone Answer the incoming call by
24. d u law G 723 1 G 729A G 726 Support standard encryption and authentication DIGEST using MD5 MD5 sess Support for Layer 2 802 1Q VLAN 802 1p and Layer 3 QoS ToS DiffServ MPLS Support Silence Suppression VAD Voice Activity Detection CNG Comfort Noise Generation Acoustic Echo Cancellation AEC with Acoustic Gain Control AGC for speakerphone mode Support automated provisioning for mass deployment RTP and TLS pending for security protection Support automated NAT traversal without manual manipulation of firewall NAT Support Hold Transfer Forward 3 way Conference in band and out of band DTMF Call Waiting Call Log Off hook Auto Dial Auto Answer Downloadable Ringtones SMS Direct IP Call Intercom Paging Pick up Support syslog full duplex hands free speakerphone with advanced acoustic echo cancellation redial volume control voice mail with indicator downloadable ring tones Provide easy configuration through manual operation phone keypad Web interface or automated centralized configuration file via TFTP or HTTP Support 6 dedicated function keys Mute 3 level volume key Flash Hold Message Conference Redial Support 3 levels ringer volume high middle off for HD2000IP with keypad high middle low for HD2000IP urgence 4 Hardware specification Model HD2000IP LAN interface 1x RJ45 100Base T POE supported Power supply optional Input 100 240VAC 50 60
25. ely trigger the sending of dialed string collected so far In this case this key is essentially equivalent to the Re Dial key If set to No this key will then be included as part of the dial string to be sent out Dial Plan Dial Plan Rules 1 Accept Digits 1 2 3 4 5 6 7 8 9 0 2 Grammar x any digit from 0 9 a Xx at least 2 digit number b exclude c 3 5 any digit of 3 4 or 5 d 147 any digit 1 4 or 7 e lt 2 011 gt replace digit 2 with 011 when dialing e Example 1 369 11 1617xxxxxxx Allow 311 611 911 and any 10 digit numbers of leading digits 1617 e Example 2 1900x lt 1617 gt xxxxxxx Block any number of leading digits 1900 and add prefix 1617 for Any dialed 7 digit numbers e Example 3 1xxx 2 9 xxxxxx lt 2 011 gt x Allow any length of number with leading digit 2 and 10 digit numbers of leading digit 1 and leading exchange number between 2 and 9 If leading digit is 2 replace leading digit 2 with 011 before dialing 3 Default Outgoing x Subscribe for MWI Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically Send Anonymous If this parameter is set to Yes the From header in outgoing INVITE message will be set to anonymous essentially blocking the Caller ID from displaying 32 Anonymous Call Rejection Default is No If set to Yes incomin
26. emotely and automatically from a central server The central provisioning system uses enhanced NAT friendly TFTP or HTTP thus no NAT issues and other communication protocols to communicate with each individual HD2000IP for firmware upgrade etc About DHCP option supported At present HD2000IP support DHCP options 2 12 15 42 43 60 66 1 28 150 1 Option 2 Time Offset Basic Option gt Time Zone Allow DHCP Option 2 to override Time Zone setting 2 Option 12 Host Name Basic Option gt dynamically assigned via DHCP DHCP hostname 3 Option 15 Domain Name Basic Option gt dynamically assigned via DHCP DHCP domain 4 Option 60 Class identifier Basic Option gt dynamically assigned via DHCP DHCP vendor class ID 5 Option 43 Vendor specific information Basic Option gt dynamically assigned via DHCP DHCP vendor specific information 6 Option 42 NTP servers SUPER OPTIONS gt NTP Server Allow DHCP Option 42 to override NTP server Note bellow SUPER OPTIONS gt Firmware Upgrade and Provisioning Allow DHCP Option If you fill in 66 mean DHCP option 66 fill in 128 mean DHCP option 128 fill in 150 mean DHCP option 150 7 Option 66 TFTP server name if you select SUPER OPTION gt Upgrade Via gt TFTP HTTP server name if you select SUPER OPTION gt Upgrade Via gt HTTP 8 Option 128 TFPT Server IP address if you select SUPER OPTION gt Upgrade Via gt TFTP HTTP Server IP address if you select SUPER OPTION g
27. er On Reboot Register Expiration Outgoing Call without Registration local SIP port local RTP port Use random port Refer To Use Target Contact Voice Mail UserID Intercom Dial Codes Pick Up Dial Codes STATUS TSE EELS BASIC OPTIONS ACCOUNT SUPER OPTION Vas e g sip mycompany com or IP address e g proxy myprovider com or IP address if any Clo No but send keep aive C sTUN the user part of an SIP address can be identical to or different from SIP User ID purposely not displayed for securityprotection optional e g John Doe No C Yes Gho C yes C iNo F ves No C Yes 15 in minutes default 1 hour max 45 days Cio C Yes 5060 default 5060 5004 1024 65535 default 5004 iNo C Yes iNo C Yes UserID for voice mail system Dial Codes for Intercom Dial Codes for Pick Up 25 Account Settings Options Meaning Account active When set to Yes the FXS port is activated SIP Server This field contains the URI string or the IP address and port if different from 5060 of the SIP proxy server e g the following are some valid examples sip my voip provider com or sip my company sip server com or 192 168 1 200 5066 Outbound Proxy This f
28. g calls with anonymous Caller ID will be rejected with 486 Busy message Check SIP User ID for Incoming INVITE When the phone receive INVITE at first it will check if it is right the To in the message Auto answer Enable or disable the auto answer feature Allow Auto answer by Call Info Enable or disable auto answer when some call use Call info to activate this feature Session Expiration The SIP Session Timer extension enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE Once the session intervaexpires if there is no refresh via a UPDATE or re INVITE message the session is terminated Session Expiration is the time in seconds at which the session is considered timed out provided no successful session refresh transaction occurs beforehand The default value is 180 seconds Turn off speaker on remote disconnect When the remote user hang up the phone will disable the speaker Min SE Defines the minimum session expiration in seconds Default is 90 seconds Caller Request Timer If set to Yes the phone will use session timer when it makes outbound calls if remote party supports session timer Callee Request If selecting Yes the phone will use session timer when it Timer receives inbound calls with session timer request Force Timer If set to Yes the phone will use session timer even if the
29. ield contains the URI string or the IP address and port if different from 5060 of the outbound proxy If there is no outbound proxy this field SHOULD be left blank If not blank all outgoing requests will be sent to this outbound proxy NAT Traversal This parameter defines whether or not the HD2000IP NAT traversal mechanism is activated If activated by choosing Yes anda STUN server is also specified then the HD2000IP performs according to the STUN client specification Using this mode the embedded STUN client will detect if and what type of firewall NAT is being used If the detected NAT is a Full Cone Restricted Cone or a Port Restricted Cone the HD2000IP will use its mapped public IP address and port in all of its SIP and SDP messages If the NAT Traversal field is set to Yes with no specified STUN server the HD2000IP will periodically every 20 seconds or so send a blank UDP packet no payload data to the SIP server to keep the hole on the NAT open SIP User ID SIP service subscriber s User ID Authenticate ID SIP service subscriber s Authenticate ID Can be identical to or different from SIP User ID Authenticate Password SIP service subscriber s account password Name SIP service subscribers name which will be used for Caller ID display Use DNS SRV Default is No If set to Yes the client will use DNS SRV for server lookup User ID is Phone Number If the
30. is blank Layer2 Qos _PC_ Layer 2 QoS settings for LAN port device traffic Default setting is blank VLAN supported equipment is required if user needs to change these settings Firmware Upgrade Support firmware upgrade via TFTP or HTTP Support for Authenticating configuration file before accepting changes User specific URL for configuration file and firmware files Authenticate Conf File Default is No If set to Yes configuration file would be authenticated before acceptance End user should use default setting Override MTU Size Lock Keypad Update If set to Yes the configuration update via keypad is disabled Syslog Sever The IP address or URL of System log server This feature is especially useful for the ITSP Internet Telephone Service Provider Syslog level Select the HD2000IP to report the log level Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following events product model version on boot up INFO level NAT related info INFO level sent or received SIP message DEBUG level SIP message summary INFO level inbound and outbound calls INFO level registration status change INFO level negotiated codec INFO level Ethernet link up INFO level 9 SLIC chip exception WARNING and ERROR levels 10 memory exception ERROR level The Syslog uses USER facility In addition to st
31. m Ring Tone When selected and no Caller ID is configured the selected ring tone will be used for all incoming calls System Ring Tone System ring tone Default is North American standard Adjust system ring tone frequencies and cadences based on local telecom standard Call Progress Tones Using these settings users can configure ring or tone frequencies based on parameters from local telecom By default they are set to North American standard Frequencies should be configured with known values to avoid uncomfortable high pitch sounds Syntax f1 val f2 val c on 1 off1 on2 off2 on3 off3 Frequencies are in Hz and cadence on and off are in 10ms ON is the period of ringing On time in ms while OFF is the period of silence In order to set a continuous ring OFF should be zero Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern Up to three cadences are supported Restore Configuration User can restore the before configuration from the configuration file saved at local pc 37 8 1 6 Saving the Configuration Changes Once a change is made users should click on the SaveSet button in the Configuration page as follow WAN side http access Clo lyes WAN side access to http server will be rejected if set to No c Reboot The HD2000IP will then display the following screen to confirm that the changes have been saved Please allow 5 second
32. n standard release Users can configure Vocoders in a preference list that will be included with the same preference order in SDP message The first Vocoder in this list can be entered by choosing the appropriate option in Choice 1 Similarly the last Vocoder in this list can be entered by choosing the appropriate option in Choice 7 29 Voice Frames per TX This field contains the number of voice frames to be transmitted in a single packet When setting this value the user should be aware of the requested packet time used in SDP message as a result of configuring this parameter This parameter is associated with the first vocoder in the above vocoder Preference List or the actual used payload type negotiated between the 2 conversation parties at run time e g if the first vocoder is configured as G723 and the Voice Frames per TX is set to be 2 then the ptime value in the SDP message of an INVITE request will be 60ms because each G723 voice frame contains 30ms of audio Similarly if this field is set to be 2 and if the first vocoder chosen is G729 or G711 or G726 then the ptime value in the SDP message of an INVITE request will be 20ms If the configured voice frames per TX exceeds the maximum allowed value the HD2000IP will use and save the maximum allowed value for the corresponding first vocoder choice The maximum value for PCM is 10 x10ms frames for G726 it is 20 x10ms frames for G723
33. o make a direct IP call after dial tone See Make a Direct IP Call 99 RESET Enter 9 to reboot the device or Enter MAC address to restore factory default setting See Restore Factory Default Setting section Invalid Entry Automatically returns to Main Menu Other Menu Prompt Features KN shifts down to the next menu option P returns to the main menu 9 functions as the ENTER key in many cases to confirm an option All entered digit sequences have known lengths 2 digits for menu option and 12 digits for IP address Once all of the digits are collected the input will be processed Incorrect keyed entry cannot be deleted or undone The HD2000IP will prompt you to start Over by telling you that you made an error 7 2 Make a Phone call 7 2 1 Completing Calls There are two ways to complete a call DIAL To make a phone call 13 e Take Handset off hook e The phone will have a dial tone e Enter the phone number e Waiting for 4 seconds or press the key Note 1 The value no key entry time out by default is 4 seconds you can change it 2 You can also modify the dial plan for send a call immediately REDIAL To redial the last dialed phone number e Take Handset off hook e press Bis button 7 2 2 Quick IP Call Mode Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy VoIP
34. r ID for all subsequent calls 31 Send Caller ID for all subsequent calls 67 Block Caller ID per call 82 Send Caller ID per call 50 Disable Call Waiting for all subsequent calls 51 Enable Call Waiting for all subsequent calls 70 Disable Call Waiting Per Call 71 Enable Call Waiting Per Call 72 Unconditional Call Forward To use this feature dial 72 and get the dial tone Then dial the forward number and for a dial tone then hang up 73 Cancel Unconditional Call Forward To cancel Unconditional Call Forward dial 73 and get the dial tone then hang up 90 Busy Call Forward To use this feature dial 90 and get the dial tone Then dial the forward number and for a dial tone then hang up 91 Cancel Busy Call Forward To cancel Busy Call Forward dial 91 and get the dial tone then hang up 92 Delayed Call Forward To use this feature dial 92 and get the dial tone Dial the forward number and for a dial tone and then hang up 93 Cancel Delayed Call Forward To cancel this feature dial 93 get the dial tone and then hang up Flash Hook Call waiting indication When in conversation without an incoming call this action will switch to anew channel to make a new call 17 8 CONFIGURATION GUIDE 8 1 Configuring HD2000IP using Web Browser HD2000IP has embedded Web server and HTML pages that allow users to configure the HD2
35. remote party does not support this feature If set to No the session timer is enabled only when the remote party supports this feature To turn off Session Timer select No for Caller Request Timer Callee Request Timer and Force Timer UAC Specify As a Caller select UAC to use the phone as the refresher or UAS Refresher to use the Callee or proxy server as the refresher UAS Specify As a Callee select UAC to use caller or proxy server as the Refresher refresher or UAS to use the phone as the refresher Force Invite Session Timer can be refreshed using INVITE method or UPDATE method Select Yes to use INVITE method to refresh the session timer Hook flash Timing The time break for hook flash 33 D epa epe ee eee E IP Telecom BASIC OPTIONS ACCOUNT Admin Password purposely not displayed for security protection STUN server URI or IP port Keep alive Interval 20 Seconds Default 20 seconds No Key Entry Timeout 4 in seconds default is 4 seconds Layer 3 QoS 48 Diff Sery or Precedence value Layer 2 QoS 802 1Q VLAN Tagi0 802 1p priority value 0 0 7 Upgrade via C teTp C HTTP Firmware Server Path 192 168 0 254 fm Config Server Path 192 168 0 254 Allow DHCP Option 128 to override server No C ves Firmware Upgrade AUTO Upgrade No Yes check for upgrade e
36. s before rebooting the device Your changes have been saved Please wait 5 second and then reboot the device Reboot 8 1 7 Rebooting the HD2000IP Depaepe HD2000IP Phone Configuration Reboot in progress You may login after 30 seconds by clicking the link below Click to relogin You can reboot the HD2000 IP by clicking on the Reboot button after each update to the configuration page Alternatively you can reboot by unplugging the power supply of the HD2000IP and then powering it on again If your HD2000IP ever becomes stuck or un responsive you can unplug the power supply to reboot it Frequent rebooting by unplugging the power supply is not recommended and should not be necessary 8 1 8 Configuration through a Central Server HD2000IP devices can be automatically configured from a central provisioning system 38 When HD2000IP boots up it will send TFTP or HTTP request to download configuration files There are two configuration files one is cfg txt and the other is cfg001fc1Xxxxxxx where 001fc1xxxxxx is the MAC address of the HD2000IP For more information regarding configuration file format please refer to the related technical documentation The configuration file can be downloaded via TFTP or HTTP from the central server A service provider or an enterprise with large deployment of HD2000IPs can easily manage the configuration and service provisioning of individual devices r
37. t Upgrade Via gt HTTP 39 9 Option 150 TFTP server address if you select SUPER OPTION gt Upgrade Via gt TFTP HTTP server address if you select SUPER OPTION gt Upgrade Via gt HTTP 40 9 SOFTWARE UPGRADE To upgrade software HD2000IP can be configured with a TFTP server where the new code image is located The TFTP upgrade can work in either static IP or DHCP mode using private or public IP address It is recommended to set the TFTP server address in either a public IP address or on the same LAN with the HD2000IP There are two ways to set up the TFTP server to upgrade the firmware namely through voice menu prompt or via the HD2000IP s Web configuration interface To configure the TFTP server via voice prompt follow section 8 1 once set up the TFTP IP address power cycle the HD2000IP the firmware will be fetched once the HD2000IP boots up To configure the TFTP server via the Web configuration interface open up your browser to point at the IP address of the HD2000IP Input the admin password to enter the configuration screen From there enter the TFTP server address in the designated field towards the bottom of the configuration screen Once the TFTP server is configured please power cycle the HD2000IP TFTP process may take as long as 1 to 2 minutes over the Internet or just 20 seconds if it is performed on a LAN Users are recommended to conduct TFTP upgrade in a controlled LAN environment if possible For those who
38. vease r a R 15 7 4 2 Call Waiting and Call Flashing ccccccceeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeaeeeeees 15 74 3 Calli Transe eisa rE n eaii 15 T431 Blijd Trap stet sa eaaa oitenta a e aa a aea et detent cates 15 7 4 3 2 Attended Transfer ecccceeceesssceeeeeeeseeeeeeeeeneeeeseesneeeeensaaes 15 74 4 Conterence Call einher eaa E tines testa aE ETANTE 15 TAS Mute incoming CalllS sccscecsesrtvetelenvedeuestivey is anen 16 7 4 6 Voice Messages Message Waiting Indicator 16 ZS CALL FEATURE S aatia aat aata aaa e data Eiana AE Aaa Saath ons aa erede 17 7 5 1 Call Features Tables cccccccecccceeeeeeeeeeeeeneeeeseeeseaeeseceeeseeesseneeeseaees 17 8 CONFIGURATION GUIDE r a T aa aa e itive ant nia 18 8 1 Configuring HD2000IP using Web BroWwSer sssseesseessieseresriesrrrterreterreerinssrenses 18 8 1 1 Accessing the Web Configuration sessseesseeeseeesireeressrresrrresrresrese 18 8 1 2 User Programming and Configuration esseeesseeeseeeeeeereeeeeresrnesre nene 19 8 1 3 PASSWOMOS 9s os eaat a tide aeaaeai vld aA etch doian e na aea iiaae dnain 19 8 1 4 Configuration Options and Explanations eeseeseeeeseesereeseerrreere 20 8 1 4 1 Device Statu Skata aa e aa a a aaae aiaa aa Eaa 20 8 1 4 2 Basic OptiOnS sesseesseeeeeeeeereretertterttssirterenttrrnstrnserensrnnnt 21 8 143 ACCOUNT Options srn esses neste cate cee edith Abe 25 8144 Super Optlons a a a ite Pee eee ees 34 8 1
39. very 10 Minutes Default 7 days e Always Check for New Firmware C Check New Firmware only when F W pre suffix changes C lAlways Skip the Firmware Check Authenticate Conf File iNo C lYes cfg file would be authenticated before acceptance if set to Yes Override MTU Size Lock Keypad Update No C Yes configuration update via keypad is disabled if set to Yes Syslog Server Syslog Level NONE v 34 Super Options Setting options Meaning Admin Password This contains the password to access the Advanced Web Configuration page This field is case sensitive Only the administrator can configure the Advanced Settings page Password field is purposely left blank for security reasons after clicking update and saved The maximum password length is 26 characters only digit or letter STUN server is IP address or Domain name of the STUN server Keep alive interval This parameter specifies how often the HD2000IP sends a blank UDP packet to the SIP server in order to keep the hole on the NAT open Default is 20 seconds Minimum value is 20 seconds No Key Entry Timeout Default is 4 seconds Layer3 Qos This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff Serv or MPLS Default value is 48 Layer2 Qos_VOIP_ Value used for layer 2 VLAN tag Default setting
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